Customer Reviews for U-Haul Moving & Storage of London

12,087 reviews

112 Clarke Rd   London, ON N5W5E1
(Just South of Trafalgar)

(519) 452-3390

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(519) 452-3390

112 Clarke Rd
London, ON N5W5E1
(Just South of Trafalgar)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing,drop off was quick and easy and the staff was very friendly

steven burrell 
Rating:
5.0

Found it odd that the "pickup location" was changes the day before.... however in my case only, i was given a 15ft instead of a 10ft, which by luck fit everything I needed to move with a bit of extra space.... all employees from all locations were helpful, didn't have any issues interacting with any of them. Same as the "Pickup"

Julian Rossiter 
Rating:
5.0

Everything went without a hitch...:-) Thank you.

Patricia Aldom 
Rating:
5.0

Late staff on Clarke rd in london Ontario are amazing. Thank you !!

Ali Ammar 
Rating:
1.0

Customer did not leave a comment.

James Titus 
Rating:
1.0

Let me turn around in the storage area bitch

Darcy Wynja 
Rating:
4.0

Customer did not leave a comment.

Gwenne Hudson 
Rating:
5.0

Customer did not leave a comment.

Aaron Croft 
Rating:
5.0

Customer did not leave a comment.

Donald Fuller 
Rating:
4.0

Could not find any reason for any improvement . Very friendly fast service. And very organized and clean. Overall 5 out of 5 . Thank you for the services you provided.

Paul Marianchuk 
Rating:
5.0

Customer did not leave a comment.

SHANNON WHYNOTT 
Rating:
1.0

Customer did not leave a comment.

Dell Dinsmore 
Rating:
5.0

Customer did not leave a comment.

RICHARDF BROOM 
Rating:
5.0

Customer did not leave a comment.

JOHN WESLEY SINCLAIR 
Rating:
5.0

Customer did not leave a comment.

Steve Bigg 
Rating:
5.0

Thanks always

Wooyoung Yoon 
Rating:
4.0

Customer did not leave a comment.

Keith Gardner  |  Overall Experience 
Rating:
5.0

When the vans are covered in ice and snow, your desk crew can offer renters a snow removal device from the unit return location. Once we found out they were available, we were cleaned off and ready to go! You’re welcome!

Richard Stock 
Rating:
5.0

Customer service is way beyond excellent. Awesome people. However, the covered trailers could use some work. Hitches warn out and rusty, and bearings could be inspected and greased.

Jennifer King 
Rating:
5.0

Nothing the staff was really friendly. And the service was excellent.

david deschamp 
Rating:
4.0

Customer did not leave a comment.

Scott Beam 
Rating:
5.0

The best and friendliest staff I ever had to work with many thanks to you all.

John Vienneau  |  First Impressions 
Rating:
5.0

Great, fast and friendly service

Jim hodge 
Rating:
5.0

Smooth process...everyone was helpful and pleasant.

Tom Mcleod 
Rating:
4.0

Customer did not leave a comment.

Colin Raymond 
Rating:
5.0

Customer did not leave a comment.

Brenda Burns 
Rating:
4.0

Customer did not leave a comment.

Connor McKenna-Kreiger 
Rating:
5.0

Customer did not leave a comment.

Brenda Burns  |  Overall Experience 
Rating:
5.0

Stella and Fatima are the best !! Thanks Ladies for always making our experience with U-Haul flawless and easy

Jarrett Hoben 
Rating:
1.0

Dishonest about the gas level upon return. I have a pic of the gauge readout. Why even advertise 19.95? Hidden fees are ridiculous.

Brian Enns 
Rating:
4.0

Customer did not leave a comment.

Adrian Kemps 
Rating:
5.0

When you bring your trailer in a day early and told you are still getting charged because it’s after 1 pm it should be midnight to midnight for a day charge

Norman Corletto 
Rating:
5.0

Customer did not leave a comment.

Anatolii Prytkov 
Rating:
5.0

Customer did not leave a comment.

wentwoth frranks 
Rating:
5.0

Windshield wipers needed changing. Would have been nice to have a clear view during the rain.

Demetrios Boundikas 
Rating:
1.0

Customer did not leave a comment.

JUAN GIRALDO VASQUEZ 
Rating:
5.0

Customer did not leave a comment.

Jojit Olalia 
Rating:
5.0

Customer did not leave a comment.

Cameron Smith 
Rating:
4.0

Customer did not leave a comment.

Cassandra Chowen 
Rating:
4.0

Customer did not leave a comment.

BELL BOLES 
Rating:
5.0

There are less parking spaces for customer who wants to keep their vehicles for some time

Subash Mohanty 
Rating:
5.0

Excellent service at pick up and drop off. Easy and very quick

Jo-Ann McIntyre 
Rating:
4.0

They should mention that a $100 hold would be put on your credit card. And the charge per km covered is a bit too high, $1.1 per 1 km. On the website I was told the fee to rent is $25, at the end I ended up paying $60

Davies Omeibe 
Rating:
1.0

Customer did not leave a comment.

Azadlda Nassiri 
Rating:
5.0

Customer did not leave a comment.

Jason Sharp 
Rating:
5.0

Friendly staff however the App did not work that well and I had to go to the desk. The App is also terrible for taking you through many screens asking if you want to buy add-ons. I get why the prompt is there but its too much and not friendly that way. The van was amazing, clean, new and drove great, Makes me wonder why I have not been renting vans from you more often. Rob Ferris

Robert Ferris 
Rating:
5.0

Price quoted up front, had me in and out in a few hrs. Thanks

CHARLESDAVID GAMBLE 
Rating:
5.0

The Clarke rd u haul location is awesome. The staff are so friendly and a pleasure to deal with. Straight forward answers. I will not use any other location

RICHARD ZAVITZ 
Rating:
5.0

Customer did not leave a comment.

JAMES ROIT 
Rating:
5.0

Customer did not leave a comment.

Robert Tollefson 
Rating:
5.0

Customer did not leave a comment.

Kayode Balogun 
Rating:
4.0

Customer did not leave a comment.

Victor Johnston 
Rating:
5.0

Customer did not leave a comment.

Jela Villarosa 
Rating:
5.0

Customer did not leave a comment.

Mazhar Ali 
Rating:
5.0

Customer did not leave a comment.

Michele Janes 
Rating:
3.0

While the truck was clean and seemed to be well maintained, it did have a fairly significant steering wheel shake at around 50 to 55 MPH (80 to 90 kmh).

Olavi Matikainen 
Rating:
5.0

Very fast and reliable service

Juan Espinal 
Rating:
4.0

Customer did not leave a comment.

Alein Ouellette 
Rating:
5.0

I experienced the best customer service! The same lady helped me yesterday well renting and today when returning and she was absolutely amazing!!!

Jessica Wray 
Rating:
5.0

Customer did not leave a comment.

Noel Burgon 
Rating:
4.0

Customer did not leave a comment.

Keith Gardner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria Forster 
Rating:
5.0

Nothing great customer service👍

Jim Seaton 
Rating:
3.0

Truck was returned just above 1/4 tank, not at 1/4 tank as shown. I was 4.5miles over the allowance. If it had been my store I would have waived the mileage charge to offset the extra gas that the vehicle was returned with. Not a deal breaker but just a little “cheap”. Also US vehicle so all gauges in mikes not Km.

David Dodgson 
Rating:
5.0

Customer did not leave a comment.

Adeola Oyelade 
Rating:
4.0

Great place to rent a truck

William Arscott 
Rating:
5.0

Customer did not leave a comment.

Tung Luu 
Rating:
1.0

I went there hoping to rent a 10 or 15 ft truck to move to Sarnia. Specifically, I asked for an unrestricted truck that I could drop off at my destination. Despite seeing a 15ft truck key hanging on the wall, the assistant manager, Maricone, informed me that there were no trucks available and suggested I call customer care to check. She even refused to check their database for available trucks at other locations. She advised me to either call them or rent a 20ft or 26ft truck, but I preferred not to go for a larger truck. After calling customer service, they confirmed that a 15ft truck was indeed available at the same location. When I relayed this information to Ms. Maricone, she suddenly suggested that a truck might have just been returned. I chose to believe her, but upon completing all paperwork and receiving the key, I found the truck buried in snow, (Photo attached) requiring me to clean it off. This left me questioning whether she was dishonest or if the previous renter had returned the truck in such a state. Overall, my experience was very disappointing, and I wouldn't recommend this location to anyone unless they book online in advance.

Swaraj Senapati 
Rating:
4.0

Customer did not leave a comment.

Denise Simmons 
Rating:
4.0

No comments needed. Everything was great.

Terry Maracle 
Rating:
5.0

Your staff are amazing. They are so friendly and helpful. They really know their stuff. I felt so supported twice this month. Moving can be so stressful and both pickups and drop offs went quickly and smoothly while having time for some laughs. I will never use another location. Thank you so much.

Rene Vandenbrink 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Holbroufh 
Rating:
3.0

Customer did not leave a comment.

Jagdeep Singh 
Rating:
5.0

Customer did not leave a comment.

Wayne Nash 
Rating:
4.0

Agent who assisted us when we picked up and returned was wonderful and had a good sense of humour

Shawna Smith 
Rating:
5.0

It is a fabulous place with fantastic staff and the only possible way to improve the experience would be to offer free coffee

Eric Morris 
Rating:
5.0

every one great customer service

STEVEN BELEUTZ 
Rating:
5.0

This is by far the best of the Uhaul locations. Awesome, knowledgeable staff.

Renee Herglotz 
Rating:
5.0

All good

John Jefferson Villaseran 
Rating:
5.0

Nothing, staff are friendly and helpful and very professional. They act like they appreciate your business. Well done!

Donald Pearson 
Rating:
5.0

We did have a break into our unit, the team called us right away, let us know and were supportive with getting a new lock put on. The facility was clean and well lit. I would definitely use it again.

MATHEW FERNANDEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUAN GIRALDO VASQUEZ 
Rating:
5.0

Customer did not leave a comment.

KEN PAYNE 
Rating:
5.0

Maricone (sp) , Stella and all the people I have encountered at the front desk are friendly, helpful,and always greet me with a smile. The guys in the yard who help hook up the trailers are always very pleasant too. This location is very well run.

D'ARCYJAMES MCMASTER 
Rating:
3.0

Unfortunately younger people were working I stood around not knowing the process

Derek Ottaway 
Rating:
3.0

GET RID OF THE APP AND FIX AND CLEAN YOUR TRUCKS!

Jeff Welch 
Rating:
5.0

Keep up the good work

Joe Komaromi 
Rating:
5.0

The Service was Impeccable! Thank you ✝️

Emilio Villani 
Rating:
5.0

Clean equipment. Friendly and courteous staff. Very helpful.

Janice Burns 
Rating:
5.0

EXCELLENT CUSTOMER SERVICE AND GREAT STAFF WILL DEFINITELY BE USING YOUR SERVICE IN THE NEAR FUTURE SPECIFICALLY IN THIS LOCATION ON CLARKE ROAD

SAM SKEINI 
Rating:
3.0

Customer did not leave a comment.

Leanne Robichaud 
Rating:
3.0

outside person was rude

Leanne Robichaud 
Rating:
4.0

The van had not been cleaned before we picked it up. There were leaves and mud all over the floor. We had to sweep it before we moved as well as after.

Judy Simmons 
Rating:
5.0

It was a great move !

Lori Marks 
Rating:
5.0

Customer did not leave a comment.

CHARLENE NEIL 
Rating:
4.0

Customer did not leave a comment.

Shiju Joseph 
Rating:
2.0

My deposit was paid by debit should be returned that day and be accessable to me who needs ot

Marco vicente 
Rating:
5.0

Staff very fruendly and helpful.

jeff seymour 
Rating:
5.0

Customer did not leave a comment.

Aaron Guerrero 
Rating:
5.0

Customer did not leave a comment.

Britta Rittmann  |  Overall Experience 
Rating:
2.0

Truck had terrible wipers Inside the cab was dirty Headlights flickered

Karyssa Kingma 
Rating:
1.0

Customer did not leave a comment.

Kamljot Singh 
Rating:
5.0

Employees are friendly and service is rapid. Stella is a great employee. I give her five stars. Thanks again.

Pierre Tessier 
Rating:
5.0

Excellent as always.

Richard Mohan 
Rating:
5.0

Customer did not leave a comment.

Shelley Delaney 
Rating:
3.0

Your digital receipt while correct in the total dollar amount shows a distance rate of 49 cents and not the actual rate of 79 cents. This error might be a problem for a business renting from you.

Tim Grant 
Rating:
5.0

The staff were very helpful. The map provided was helpful in locating the unit. The unit was clean and well kept. Only negative was that the lock was frozen and the lock that was sold to me did not fit on the side recommended for customers to use.

MATHEW FERNANDEZ  |  First Impressions 
Rating:
5.0

Great Customer Service

Lori Marks  |  Overall Experience 
Rating:
5.0

Excellent Customer Service !

Lori Marks  |  First Impressions 
Rating:
5.0

The staff at this facility were amazing and so helpful, made my move less stressful!

Jordy Carr  |  Overall Experience 
Rating:
5.0

I appreciated being given a personal guide to opening the storage building and being shown the locker and advice for locking it. Makes things very clear.

Christopher Halford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carla Phillips  |  Overall Experience 
Rating:
5.0

The staff was amazing and sure did help to make the move to London much better!

Jordy Carr  |  First Impressions 
Rating:
3.0

Some employees more so at the front desk exhibited rudeness. But there are those who are also nice. We have witnessed one employee dealing rudely with a black customer since there was a language barrier but her mode instantly changed on the next client who were white people. I felt bad for the black guy. For us we have a couple of times experienced being charge a penalty fee because we were late with the payment for a day or two and there wasn’t a notice sent to us. My card at that time was changed because It got scammed and because I was busy I forgot informing their office about my card change. But after a day I was already fined for overdue payment. And our unit was locked. Although as soon as I remembered, I called them and my call was directed to their main office and I was informed that a day delay won’t penalize me, that I’m still good until 5 days. But I paid the second day of my delay. And yet I was still penalized, without getting any notice for reason given by their staff that everything was in the contract. The other times I had to change my card but when I called the office to settle matter, the staff I’ve talk to was rude on the phone. I got annoyed that time with how the reception was talking to me and so I might have raised my voice a bit but she threatened to cut me off, that I got to apologize even though I know they shouldn’t be dealing with their clients that way. I work with clientele as well, so I maybe know proper and nice treatment, modesty aside. We loved the facility, it is clean and safe and a real nice storage, but client treatment and service was bad for us. My apology for these comments but clients have the right to be treated nicely since we deal with them nicely too and we are paying all our fees. I commend the lady (forgot to check her name) who checked out the unit when we did the return. Also the lady who gave us the tour when we first visited the facility. The only two nice people that we met at this storage. Thank you anyway U-haul for taking care of our needs.

Agustin Pascual  |  Overall Experience 
Rating:
5.0

It’s been a pleasure dealing with the staff. They are all amazing, helpful and knowledgeable. The front office staff definitely has a great connection with one another always upbeat, positive, friendly and professional. I would definitely refer any business to Uhaul as I really enjoyed my experience. Thank u for making my stressful situation manageable. Kind regards, Bonnie Stevens

Bonnie Stevens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joanne Boyle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dino Camara  |  Overall Experience 
Rating:
2.0

Unit had a roof leak and door was badly worn and damaged allowing bugs and water to enter unit.

Joe Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ella Moore  |  Overall Experience 
Rating:
1.0

Assistant Manager I spoke with in person was extremely unprofessional and rude. For that reason I would not recommend this specific location. I am using it for the bare minimum needed. I would recommend other U-Haul locations that take customer service seriously though.

Christopher Hall  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SHANNON POULTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ralph Rosema  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caleigh Holmes  |  Overall Experience 
Rating:
1.0

A employee by the name of Stella greeted me upon arrival the first day I arrived at the premises. She was friendly and helpful. I explained to her I was there to clean out my deceased mothers storage locker and this was a very hard day for me. We chatted and bonded over the fact both of our moms had passed away from COPD. Stella was extremely friendly with me which initially made me feel very comfortable. She walked me all the way to my unit and stood outside to chat with me for a little. She showed me one of her tattoos which I resonated with. Over all I thought it was a very positive experience, and even mentioned how friendly she was to me to one of the staff upon my last visit. Only to find out this exact same employee later told the management she “no longer wanted to deal with me and that I licked her tattoo” They then told this story to my father who had called the location to discuss the outstanding payment for the month of June11th-July 11th. He messaged me saying UHAUL had video footage of me licking a staff members tattoo. And accused me of being an alcoholic and drug addict. My father is a master manipulator and has been making multiple attempts at sabotaging me since my mother passed. I had cleaned the locker out and made a promise to pay over the phone. This was accepted. Until I got a text message from my father who told me that management no longer wanted to “deal with me” When I called to inquire I was told by Fatima that STELLA of all people had made these accusations against me and I found it extremely hurtful and confusing as to why someone who made me feel comfortable, heard and understood, and also made reference to her own personal business in front of me, would ever have something bad to say about me. I was was nothing but friendly with all staff anytime I was there and was under the impression my experience was positive over all. Until I was told by Fatima that after my father had called there I was no longer allowed on the premises and would be charged with trespassing if i ever came back I requested the video footage but was denied. I also requested an in person meeting with the manager and the employee who made the accusations. Which they also refused. I then let Fatima the manager know that my encounter with Stella was indeed very strange after all as she was super friendly AT THE TIME even mentioning in front of me that she was very happy as she just received a text message that she had sold all of her percosettes. Then later upon my move had completely changed her tune. I find this over all to be an extremely unprofessional location. The way the matter was handled is hurtful and appalling.

Danielle Simpson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANDRE FARRIER  |  First Impressions 
Rating:
5.0

Excellent, excellent, excellent

DANNY PETTIGREW  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Kramers  |  First Impressions 
Rating:
1.0

I was prompted to select this service for the free month just to find out that was false advertising. Never going to recommend and second I do not need the services I will close and never use Uhaul again. False advertising is false advertising.

Andrew Smith  |  Online Move In 
Rating:
5.0

Great smooth process.

kaitlin dutrizac  |  First Impressions 
Rating:
3.0

1) Door was damaged right from day one, and initially staff couldn't even open out assigned unit. They then tried to move us to two other units but both were even in worse condition - one the handle ripped off and left a hole, the other the door was jammed. They eventually got our unit open and working. Didn't inspire our confidence. 2) The area where the outdoor units are is "u" shaped, however the south entrance/exit was often blocked. With the bottom of the u being used for parking it made it hard to turn around to get out. Both north and south ways into/out of the storage area should be kept clear if trucks, trailers etc. 3) Staff was always friendly and helpful

Brad Medel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

solomon hassan mohamed  |  Overall Experience 
Rating:
5.0

Hands down the best ladies I've ever had to deal with won't deal with any other U-Haul except for the one on Clark road

cassandra cadotte  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HANY SHAALAN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Julia Rennick  |  Overall Experience 
Rating:
5.0

Very happy and welcoming crew at the Clark Uhaul. They met all my storage and moving needs. The Facility is top notch maintained. Lots of Trucks, Vans and equipment. Down the road this location will be my first go to. -Thanks for being awsome!

John Mason  |  Overall Experience 
Rating:
5.0

The girls were very helpful and friendly. In general the service was fast convenient and pleasant And I appreciate the cart Use for no fee.

ABEER KASSIM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANNON SCHELTGEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RALPH ROSEMA  |  Overall Experience 
Rating:
4.0

My truck was very clean it smelled clean it was just as I was expecting for filling out paperwork and Available when I was ready for it Very friendly staff we definitely rent again if needed

Wendy Groulx  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea Bryce  |  Overall Experience 
Rating:
3.0

Hi, I went this evening to look at my unit and the alarm wouldn’t accept the security code provided to me.

Robert MARK GRAHAM  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Becky Houlton  |  Overall Experience 
Rating:
1.0

The one manager there was ignorant and very unprofessional. She would not make any kind of accommodation for my situation of being a Cross Border worker and not being able to empty my unit out till a day after my renewal was suppose to be. I explained everything thing to her and she continued to tell me I’d have to pay for a full month even tho I’d be moved out one day in to it. I feel as if I was essentially being scam for a month of rent for a day. I need up calling back and getting someone different who was more than accommodating of my situation and willing to help me out. So I thank her for being a good person! But that manager need to understand that the world doesn’t revolve around her schedule.

AUSTIN MAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea Bryce  |  First Impressions 
Rating:
1.0

I paid $200 a month for 6 months to store my furniture and all my belongings in a climate control. The roof leaked, my things suffered damage and I was only given $1000 for my loss and I feel this is wrong. This was of no fault of my own. I also believe that they should have reimbursed me for my total rental.

Sharron Naslund  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mariusz Prus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Mason  |  First Impressions 
Rating:
5.0

Feel comfortable using this facility- also staff were kind to my little grandchildren on a cold, rainy day when they needed washroom facilities- that really matters in these times

Colleen Kennelly  |  First Impressions 
Rating:
5.0

Clone that entire staff and put the copies at every facility and you are guaranteed unparalleled success. The same cannot be said about UHaul's 25 hour helpline.

DAN HOLMES  |  Overall Experience 
Rating:
1.0

I was 3 days over due with my payment and I was taking my stuff out of storage but was still made to pay the full month even though it is now empty and lock is off!!! Was not happy at all that I had to pay in full for a whole month when I do not need it anymore and have removed all my belongings!!!! Would like some compensation and money returned to me for that or I will not be a returning customer!!! Rented a truck as well and had problems with a truck and was not compensated for that either!!!

John Caldwell  |  Overall Experience 
Rating:
5.0

The lady was very polite with me and customer service was great

Carla Tuckey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos Sanchez  |  First Impressions 
Rating:
5.0

We appreciate having a storage place for this time with uhaul we feel safe and hopefully no trouble or we don’t get stolen our belongings lol. 🤪 it was just the right size. Thank you Fatima !!!! You are very kind and helpful Denise seguin

denise seguin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ABEER KASSIM  |  First Impressions 
Rating:
4.0

Thé truck doesn’t lock in back very hard to drive

DENISE SEGUIN  |  First Impressions 
Rating:
5.0

Overall wonderful experience no extra hidden charges everything upfront and easy

Jordan Zurylo  |  Overall Experience 
Rating:
5.0

Great service

Michal Hrncir  |  Overall Experience 
Rating:
5.0

It would be worthwhile to try to improve the online experience, as there are several bugs on the website. This has to do with booking as well as modifying reservations. It was acknowledged to me by staff members that it's not working well.

David Bird  |  First Impressions 
Rating:
4.0

Except for a bit of a hiccup in being registered on the system, everything was quick and easy. Good space, clean, well maintained.

Stephen Solyom  |  Online Move In 
Rating:
1.0

Incredibly rude morning service, manager is horrible to. She needs to be fired. Put a bad note on my account, I had someone read it to me and it’s not even what happened. Between me, my husband and my late father in law, we have been with uhaul for well over 30 years and everyone liked us, but now because of bad morning service, and some old uhaul guy yelled at us to try to get my ptsd angry even after I asked him to leave us alone and that my husband is mentally ill. I’m banned from uhaul. Horrible manager, horrible experience.

Kristan Goodson  |  Overall Experience 
Rating:
4.0

Very polite and knowledgeable staff always nice and showed me where and how to come in and out where to park. Plus I would recommend this place anytime

Kathleen Brunner  |  Overall Experience 
Rating:
4.0

The unit is great, only downside is being climate controlled and it being on the second level your having to walk up stairs to move your heavy boxes is the only downside. Having a ramp or elevator would be convenient.

Tracey Galea  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kristan Goodson  |  First Impressions 
Rating:
5.0

If you need it packaged and transported, U-Haul would be the one to choose.

Sebastian Turczynski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe Williams  |  First Impressions 
Rating:
5.0

The unit I had was excellent. It was climate controlled, clean and easy to access. Any issues or questions I had Fatima gave them prompt attention. I would definitely use their facility again if needed.

Wanda Polmateer  |  Overall Experience 
Rating:
4.0

Our family have been using U Haul storage for years, off and on, with various members of family moving to and around London and away as well. One of the main reasons I have depended on this particular storage U Haul is due to Fatima. Some time ago I ran into issues and complications from booking via phone and Fatima resolved the issue with excellent Management and Customer Service skills. this is something that has always played a role in our family's decision making when having to choose a merchant or dealer. Hopefully prices will not go too high as the need to find storage, at times in life, is difficult enough as it is but the added expense can be difficult for many to afford. Thank you, especially to Fatima, for your help when we needed it and hopefully all your staff will blossom under your influence and customer service. That is something people are truly becoming more reliant on now. Thanks for your service --until we use it again. Nanette Lloyd as well as Jeremy Lloyd and Chantelle Lloyd

Nanette Lloyd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Becky Houlton  |  First Impressions 
Rating:
5.0

Fatima is my favorite by far. Talk about creating the best customer experiences. Thank you so much to all the staff for creating a professional space, providing security & being extra helpful & kind. Confident this won't be the last you see of me & I look forward to seeing you & dealing with you all in future.

George Williams  |  Overall Experience 
Rating:
5.0

In the limited contact that I had with the staff, they were efficient and friendly.

David MacNeil  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CORNELIUSOLAKU TAY  |  Overall Experience 
Rating:
5.0

U-Haul is the company you want if you need to move.

Ronald Campeau  |  Overall Experience 
Rating:
5.0

As usual I was treated with respect. Staff are the best.

Ronald Campeau  |  First Impressions 
Rating:
4.0

Thank you for a good experience. The staff was friendly and helpful.

BARB PELLANDA  |  First Impressions 
Rating:
3.0

Support staff member was trying to register my room request. She tried several times to complete the move in request. Unable to because of a computer system issue. The store manager Fatima was great by securing the room which I wanted until the system issue was resolved. My only issue of concern was that I was not made aware of the insurance information which is required to rent a storage unit. This caused a further delay. All ended great. Got my rental. Rating would have been higher if the system malfunction did not cause the delay .Thank you staff at 112 Clarke Rd in London Ontario for your excellent support and understanding.

Orest Kruczaj  |  First Impressions 
Rating:
5.0

A unique situation arose and they were very helpful and accommodating. Great staff who are well trained on customer service. Would recommend this facility if you need storage.

Brian Mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stefan Verstappen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSH WOODMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaitlin Williams  |  First Impressions 
Rating:
5.0

Inside my storage unit there was a mousetrap, and I was assured that the facility was regularly sprayed against insect pests. Was pleased with secure and clean indoor storage, because I had stored several rare books. At another storage facility in another city, my indoor storage unit had flooded because of a heavy rain.

JOHN THOMSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Virginia Lamantia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark England  |  First Impressions 
Rating:
5.0

The unit was great but the prices went up and I shopped around and found the same size for less than half of what I was paying. So I moved

TRACY WILKINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Howden  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BETTY VANHAYDEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Dundys  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMSHAID GHAFFARI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

irina svirskaya  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADLAIALFONSO SALCEDO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacqueline Lasch  |  Overall Experience 
Rating:
4.0

I didn't like that I was charged 15 dollars late fee. When u ha e my credit card on file and was not informed that I was supposed to tell u to use it..

Joseph LaMore  |  Overall Experience 
Rating:
5.0

My only complaint is there is no pro rate. I moved out 3 days after my billing and was charged another month. I don’t think this is fair.

Katherine Thomson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rosa Venturo  |  Overall Experience 
Rating:
4.0

The line up and wait times were not reasonable. You need more staff

Kim Broberg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSH WOODMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

betty crowe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eilene Abram  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Barbara Owen  |  Overall Experience 
Rating:
5.0

We will miss all the staff at U-haul Clarke Rd they felt like friends, in a world so far from being friendly nowadays.

HEIDILEE KLINE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COLLEEN BARDEN  |  Overall Experience 
Rating:
4.0

Very nice staff

Chris Simard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VLAD STERESCU  |  Overall Experience 
Rating:
5.0

The are always great at 112 Clarke Road London, ON. I choose to use this location for all of my UHAUL needs because they know what they are doing and are always very helpful.

Tony McPhail  |  First Impressions 
Rating:
5.0

A great experience all around! Moving is stressful, but our storage experience wasn’t stressful at all. Thank you!

Jerry Banman  |  Overall Experience 
Rating:
5.0

Staff helpful friendly even when extremely busy staff were calm and tried their best to move everyone quickly and efficiently.

Sandra Briden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jane Phillipson  |  Overall Experience 
Rating:
5.0

Parking was a problem. I believe people other than customers who were renting a unit were parking their cars in front of the storage building leaving me with no place to park except for the disabled parking spot which is considered illegal parking. Without a parking spot, I didn't have access to my storage locker and had to return at another time which was inconvenient for me.

Margery Moran  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Solomon Asantey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rosa Venturo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adeeb Haque  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karen nordin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

peter hocko  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Solomon Asantey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

peter hocko  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam Dickinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMESF JANUCH  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nicole Allen  |  Overall Experience 
Rating:
5.0

Staff were friendly and helpful and were very busy.

IVANDAVID HENDERSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RALPH ADAMS  |  Overall Experience 
Rating:
5.0

Found out after renting the unit on 2nd floor and arriving in London with my things there's no elevator on the premises and had to pay extra for a unit on the ground as stairs would have been a problem. Site should be more specific. The staff was very friendly and accommodating.

Kim Dodds  |  Online Move In 
Rating:
1.0

Terrible customer service! We cancelled storage before actually renting a “container”. U haul still charged us a full month rent. We never occupied it at any time! (check your cameras) We received threatening emails we owed money, from this Fatima women, who also called our daughter, breached our Confidential personal information, defaming us & insisting it was “fishy” (in her jargon)! Good thing....this phone conversation was Recorded. This woman, Fatima was very unprofessional & rude! This woman needs to be REPRIMANDED or you will lose customers. We will be pursuing this further with our Attorney & have contacted The Canadian Consumer Protection Act! Never ever we will utilize this business again & will be informing others of this type of corrupt service‼️

Christine PORTELANCE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ingrid Bergman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Intisar Ahmad  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DANIEL CARDOSO  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ernest Quenneville  |  Overall Experience 
Rating:
5.0

The blonde haired young lady on Clarke street facility in London on was fantastic and so accommodating and helpful.

nicole coffman  |  First Impressions 
Rating:
1.0

My experience from the day I arrived until I moved out was horrible. When I arrived they didn't have the size storage I reserved so they gave me a bigger one at the same price. Then a month later they called and said I had to move my things to a different unit or I would have to pay more. I live out of town so I couldn't do that and it was COVID The manager insisted that it be moved so we did. Then they tried to charge me more that the price I was quoted every month. I could never get someone to call me back to discuss it. I would never use a Uhaul storage again.

Linda Assaly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kerri Zeka  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Mason  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carla Phillips  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorraine Young  |  Overall Experience 
Rating:
4.0

Only complaint is very hard to get through to someone on the phone if needed.

bonnie walls  |  Overall Experience 
Rating:
5.0

The people at uhaul are awsome espeacally there manager fatima . I have been renting from uhaul for years and she has been super helpful and very professional. I am very happy with all my experiences and the employees and equipment . Fatima needs a raise and made district manager if you want somebody to represent your company she is the person that that people should deal with

Benjamin Layman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ATHUMANI MKEYENGE  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Karen Holmes  |  First Impressions 
Rating:
1.0

The storage unit was very professional....the person who presented as the owner I found

Paul Douglas Archibald  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis Avilez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Blesson Varghese  |  Overall Experience 
Rating:
3.0

The facility was very clean. Our check-in code didn't work initially and the alarm triggered several times, as a result. The unit smelled of cigarette smoke, something I hadn't thought to ask about.

Jerry Banman  |  First Impressions 
Rating:
1.0

0 percent worth going to this location

michael ramsay  |  Overall Experience 
Rating:
5.0

I'd say that I personally feel like a crumb on the earth until I came across your customer service crew in the London Ontario location. Along with the inbound phone center rep. Thanks for the help :)

Christopher Van Amerom  |  Overall Experience 
Rating:
5.0

With all do respect, having to be involved in the telephone failure issue across Canada communication network. Being teleported to a call center that is based in the United State. Manage to delivery.

Christopher Van Amerom  |  First Impressions 
Rating:
5.0

I found the staff to be so polite and very friendly! I rented a smaller unit then realized I would need something bigger, the staff was great and helped me switch units easily!

Alana Kehoe  |  Overall Experience 
Rating:
2.0

I paid $20 to enter the building after hours. Multiple times I came and they had locked my unit even though I had paid. I had paid people to bring my stuff and couldn’t get in my unit with my stuff.

Mckayla Temple  |  Overall Experience 
Rating:
5.0

Thanks

jeff matheson  |  Overall Experience 
Rating:
5.0

The Clark Rd, London Ontario site has the best staff that I have come with Uhaul. They are friendly and helpful. I have seen them deal with horrific customers and keep their composure. Thank you

wendy mason  |  First Impressions 
Rating:
2.0

I had set up the order and was sent an email with the wrong information. I had to call several times to confirm the reservation and make sure it was correct.

RICHARD Cooper  |  First Impressions 
Rating:
5.0

Young lady at counter was fantastic, unfortunately some of the gentlemen on the counter could take lessons from her. She knew her job and product and was always very nice and knowlegable.

robert sinfield  |  Overall Experience 
Rating:
5.0

All good, no complaints. Easy and convenient to work with

Adam Cole  |  Overall Experience 
Rating:
5.0

These was perfect for what I needed for the time I had to have it.

Elizabeth Pearson  |  Overall Experience 
Rating:
5.0

We have used this facility a number of times, as well as rental trucks. Only problem I ever had was trying to reach a person "at" the office. Wish it was more direct. Otherwise-great.

Nanette Lloyd  |  Overall Experience 
Rating:
5.0

You Guys are the best in this business because you have an excellent costumer services and very nice employee.

Yazmin Suriel Perez  |  First Impressions 
Rating:
5.0

Staff was super nice and so helpful

Sheadon Roll  |  Overall Experience 
Rating:
4.0

Excellent service and very friendly staff.

VALERIE DAVEY  |  Overall Experience 
Rating:
5.0

The person who help me was very nice lady. She really deserve to be the manager. I think that is the way to treat the customers. Nice people get more clients and more business of course.

Yazmin Suriel Perez  |  First Impressions 
Rating:
5.0

Varry friendly

shawn corey  |  First Impressions 
Rating:
1.0

Our two uboxes are supposed to be picked up on April 11th at 10pm, but they are still in our driveway the next morning. I called U-Haul and was promised they will be picked up in 20 mins. After 1 hou

ZONGYUAN SHANG  |  Overall Experience 
Rating:
2.0

My belongings were about 2 weeks later than expected, I had to call 3 or 4 times before they actually dropped my u box off. Very bad service and unprofessional.

Luke Perozak  |  Overall Experience 
Rating:
1.0

Embarrassingly poor. Screwed my reservations more times than I thought possible. this was so bad they should have paid me for emotional damages.

nick metivier  |  First Impressions 
Rating:
3.0

Smooth check in. Had to provide emerg contact name & addrs that's not my own. This would have been good to know when I called to make my reservation. Also, why is this necessary?

Adam Cole  |  First Impressions 
Rating:
5.0

I had such a fantastic experience at this Uhal. It definitely exceeded my expectations. Thank you to the manager Fatima and her staff for the warm welcome to London. They made my day yesterday.

Melanie Amadasun  |  First Impressions 
Rating:
5.0

The hours of operation are great. Busy people there that do a great job and are very friendly and helpful.

Terry Didluck  |  Overall Experience 
Rating:
5.0

Awesome.

Peggy hehl'warda  |  Reservation 
Rating:
4.0

This location is in the South East corner of the city and felt far from the location that I had to move my goods. I would have preferred a pick up location in North London ON

Stamsh Pandya  |  Overall Experience 
Rating:
5.0

Very helpful and efficient

polly choi  |  Overall Experience 
Rating:
5.0

Excellent service

Dajlan Abdulov  |  Reservation 
Rating:
5.0

I want to thank all team members at this Location especially MIKE, he was so helpful and friendly

amir soliman  |  Overall Experience 
Rating:
5.0

Great experience

Mark Robson  |  Overall Experience 
Rating:
1.0

This ratin reflects my experiences with PHONE ORDERS, 2 occasions.|Not enough character allowance to explain. BUT staff all your locations better so people can speak to a PERSON AT LOCATION desisred

Nanette Lloyd  |  Reservation 
Rating:
4.0

Great location

Michele Merola  |  Overall Experience 
Rating:
4.0

Very good experience.

joanne jarvis  |  Overall Experience 
Rating:
5.0

The staff was excellent and very helpful and the facility was well maintained.

Amy Sarrasin  |  Overall Experience 
Rating:
4.0

We rented a storage unit for almost two years and had rented a few trucks before we finally did the big move and left ON for BC. Then we find out they give a military discount! Thanks UHAUL! 😡

LISA HAAGSMA  |  Overall Experience 
Rating:
5.0

The staff at both ends of our move were very friendly and helpful. Some were not familiar with the ubox process but that was not a major issue. I would like the boxes to be a little larger inside.

John Ryskamp  |  Overall Experience 
Rating:
5.0

Staff were excellent. I was very pleased with U-haul on Clarke St in London. I rented three units for eight months. The units and the buildings were well maintained.

KAREN DIRSTEIN  |  Overall Experience 
Rating:
5.0

Great facility 👍

brian culleton  |  Overall Experience 
Rating:
4.0

Fatima the manager, went over and above customer service. We had a lot of stressful days before the move and she did everything in her power to reduce that. Would recommend that site 100%.

Art Slater  |  Overall Experience 
Rating:
5.0

I will definately use this facility for future needs.

Danica criss  |  Overall Experience 
Rating:
5.0

The Manager Fatima was awesome. She can handle any large lineup that comes through the doors. Was great in handling all my storage needs.

BRETT BELTCHER  |  Overall Experience 
Rating:
2.0

I did not have a good experience at all. First off I felt I didn't need insurance on my unit because it was indoors but to my surprise water damaged my box spring and mattress in March still waiting

Susan John  |  Overall Experience 
No reviews have been submitted for this location.

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