Customer Reviews for U-Haul Moving & Storage of Linden

3,726 reviews

1440 E Edgar Rd   Linden, NJ 07036
(Located on Route 1&9 just north of The Linden Refinery)

(908) 486-3400

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(908) 486-3400

1440 E Edgar Rd
Linden, NJ 07036
(Located on Route 1&9 just north of The Linden Refinery)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Cindy N. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

Dennis W. 
Rating:
5.0

Customer did not leave a comment.

Joe D. 
Rating:
2.0

Have someone at the desk who knows how to communicate with customers.

Danyelle D. 
Rating:
5.0

If it was a bigger lot it would be even better

Maurice K. 
Rating:
5.0

Customer service was awesome 👍🏼

Amanda D. 
Rating:
3.0

Customer did not leave a comment.

Fabian L. 
Rating:
5.0

Customer did not leave a comment.

Ronald O. 
Rating:
5.0

Awesome attendant. Very knowledgeable and helpful

Jose A. 
Rating:
5.0

Everytime I've needed to Haul something this has been my U-Haul rental location. The staff working this past Saturday on 3/2/24 were beyond accommodating & assisting. They understood my situation and did everything they could to help me. An when we went to return our vehicle they even remembered my unique situation & help assure that it wasn't going to be an issue. This location has a Wonderful staff, Christina Loriana was the one who assisted me & I still wish her all the best because she was just that wonderful! to work with it, during this difficult time of my move. Thank you again!

Erika M. 
Rating:
5.0

Customer did not leave a comment.

Andrea G. 
Rating:
3.0

The woman that was overseeing the store was very helpful in me getting the correct equipment that I needed. She has a great attitude and cares for the needs of the customer. Her knowledge about the equipment is impeccable .

Felisha T. 
Rating:
5.0

Customer did not leave a comment.

jose S. 
Rating:
4.0

Customer did not leave a comment.

marvin J. 
Rating:
4.0

You can improve on viewing the receipts. Once you view your order. It doesn't allow you to zoom in.

Heisenber S. 
Rating:
5.0

Customer did not leave a comment.

Abdul E. 
Rating:
3.0

did it over phone took me 1 hour to get the van

Frederick B. 
Rating:
5.0

Customer did not leave a comment.

PIERRE C. 
Rating:
2.0

I always rent equipment for my movings with U-Haul but yesterday I wasn't satisfied with the customer service I was given at this location.

Maria A. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

Millicent S. 
Rating:
4.0

The truck parking brake was broke and I forgot to check my mileage before I left and got charged 24 miles and I only moved from bayway in Elizabeth to the border of linden polonia ave in Elizabeth to Nora drive in linden

Terrence S. 
Rating:
1.0

The person that work at this location that day was terrible! He has zero customer care experience. He doesn't care at all. If I wasn't in a hurry, I would have gone to another U-Haul location. I rarely complain about customer service because I was a customer service professional myself for a dacade,, but this guy behavior is beyond comprehension.

Kebba J. 
Rating:
5.0

Customer did not leave a comment.

Edwin P. 
Rating:
4.0

The place is acceptable, the store manager is a rude, disrespectful, defiant person as alone.

Julian B. 
Rating:
5.0

Make sure your have someone to help the manager in the mornings, he did an excellent job getting all the trucks ready for the morning clients by himself. He was GREAT overall.

Shaquilla B. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Excellent customer service. Thank you

pascal I. 
Rating:
1.0

The worst customer service that I ever experienced. I rent from U-Haul quite often and have good experiences. This place is awful. Never a pleasant experience.

Hirsch R. 
Rating:
5.0

Customer did not leave a comment.

Dana S. 
Rating:
5.0

Customer did not leave a comment.

Micheal V. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
3.0

The equipment was clean but not maintained. The first truck I rented from this location had a check engine light on and a cracked windshield. This rental had transmission issues. Great on gas.

Shariem I. 
Rating:
1.0

Customer did not leave a comment.

Manuel G.  |  Overall Experience 
Rating:
1.0

Horrible experience for the 2nd time. No customer service at all. They don't try to accommodate customers at all. They make every step difficult. Not like other locations.

hersh R. 
Rating:
2.0

It takes too much time to get your unit ( 1.5 hr) also even i made the reservation they change me i had to pay more obviously they let me know after 1 hour.

Ronald m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cesar R. 
Rating:
5.0

Customer did not leave a comment.

Ramona L. 
Rating:
5.0

Customer did not leave a comment.

Diana R. 
Rating:
5.0

Well always they take care of the people that keep doing business with them that is I keep myself coming back when I need then, thank you for your service.

pedro M. 
Rating:
3.0

Customer did not leave a comment.

Khaled A. 
Rating:
5.0

The guy who's there is very good

Muhammad H. 
Rating:
5.0

Nice guy!

PABLO M. 
Rating:
3.0

Need to spray the truck cabs with A disinfectant spray. Because the cab of the truck 🚚 smelled really bad a mixture of cigarettes & a locker room...

PRISCILLA H. 
Rating:
4.0

Customer did not leave a comment.

Dominick L. 
Rating:
5.0

Customer did not leave a comment.

Jesse J. 
Rating:
5.0

Customer did not leave a comment.

Marcelo H. 
Rating:
4.0

You guys can provide parking for customers with vehicles.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Rose P. 
Rating:
5.0

Excelente

VICTOR R. 
Rating:
5.0

Amazing hard working people there and still with lots of patience and very helpful!!! 5stars for me

Manuel P. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Carlos D. 
Rating:
2.0

I picked up a 15' truck The back of the truck was left open when we received it I used it to pickup/drop off one 6' display case that was brand new, clean & empty. Returned the truck in less than 2 hrs. The store charged me a $25 cleaning fee which was impossible that there was ANYTHING left behind/dirty in the truck I rented when like I said all I moved in the 15' truck was 1 6' item that was brand new…there was nothing that could have left the truck dirty. I literally only got that truck because I needed the ramp. I tried calling the store and was left on hold for an hour before I gave up and hung up…the only reason I know any of this info is because I call the Corp number and they told me the reason for the additional charge. I used this place 1 previous time and the battery of the truck died less than 5minutes after pulling off. And it took them 4+ hrs to get someone out to pick up the truck and get me a replacement…totally messing up my entire moving day/plans, with no reimbursement, credit, discount, or something as simple as an apology. The yard is also a mess…everything is everywhere and everyone including the customers leave not only the trucks but even the cars anywhere blocking everything so now your also wasting time trying to get ppl to move cars and trucks out of the way for you to get out. I will never use them again.

Antonia D. 
Rating:
5.0

Not much, possibly more service folks in the store to wait on more people quickly.

Maurice D. 
Rating:
3.0

Customer did not leave a comment.

Angel N. 
Rating:
1.0

This shop used to be the one we went all the time and we have been very happy with their service. But for the recent few month the service there became completely disastrous. The Male employee is extremely impatient and being rude and saying he does not care if he loses the job and the funny part is nobody knows what is going on and why he is being like that.

Luis I. 
Rating:
3.0

Customer did not leave a comment.

Alexandria A. 
Rating:
5.0

everything was excellent

Agustine G. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

Everything was well put together..

Jaquan R. 
Rating:
5.0

Customer did not leave a comment.

Madelyn A. 
Rating:
3.0

Store was not open when supposed to. The store hours state 7 am opening and it was open at around 9:15 am the day of my rental.

Luis G. 
Rating:
1.0

I had a reservation at 8:00 am no one was there until 9:30 am which caused me money because I had workers waiting for me.

Aziz O. 
Rating:
3.0

Didn't hook up the trailer correctly, came off at highway speeds. Luckily no one was hurt or killed. My bumper was damaged. Take the hooking up phase more seriously and ensure your trailers are on correctly.

Ilyass B. 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
1.0

The customer service at this location is the worst.

Alexis F. 
Rating:
5.0

11/21/23

Santos A. 
Rating:
5.0

Customer did not leave a comment.

Enrique F. 
Rating:
5.0

Customer did not leave a comment.

Mariusz I. 
Rating:
5.0

The woman behind the desk was great, very nice! Only problem was the drivers window did not work. The crank handle was missing. Besides this everything else was great.

Sebastian M. 
Rating:
3.0

Have a correct vehicle when reserved. It seems reservations mean nothing. I had to Uber to Edgar street because 1401 St. Georges Ave took my reservation and waited until time for me to pick it up to then bsay they did not have a vehicle. With a vehicle sitting in the lot that he claimed was for someone else. Piss poor professionalism at 1401 St George's.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
2.0

Customer did not leave a comment.

Hans V. 
Rating:
3.0

The lot area is very small , Right off the busy highway.But it worked for me!

Gregory F. 
Rating:
1.0

Trailer make short circuit in may car

Robert C. 
Rating:
5.0

Customer did not leave a comment.

edward O. 
Rating:
5.0

Customer did not leave a comment.

ANGEL E. 
Rating:
5.0

Good customer service

DANIEL H. 
Rating:
5.0

Absolutely nothing yes the same treats I have The workers are excellent thanks guys

Jose C. 
Rating:
3.0

Customer did not leave a comment.

Daiana P. 
Rating:
5.0

The guys were excellent

bunmi O. 
Rating:
5.0

Customer did not leave a comment.

Fazal B. 
Rating:
3.0

The male employee had an attitude. His tone was unfriendly.

Whitney D. 
Rating:
4.0

Customer did not leave a comment.

zbigniew C. 
Rating:
4.0

When I called to make a reservation I was told that I could leave my car in the lot as I used the uhaul truck for a few hours. when i arrived I was told it was not possible to do so. I had to park on a side street that was not secured. I was told by the person behind the counter that the customer service reps tell customers all the time that they can leave their personal vehicle in the lot but simply not true. very disappointing - otherwise it was good

otto I. 
Rating:
1.0

Hire polite and attentive staff who at least act as if they care about serving customers, and who maintain the vehicles and ancillaries in operable condition.

James S. 
Rating:
5.0

Customer did not leave a comment.

Roel M L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
4.0

Better parking lot

Martin O. 
Rating:
2.0

Customer did not leave a comment.

Jonathan N. 
Rating:
1.0

Customer service was great/terrible. When I first arrived I was standing at the counter, yet the agent (lady) stayed on her personal phone. I had to actually say something. Once she addressed me , she told me the me the dollies I had reserved were not available (I ordered 4, she said she only had two.) I had a move to make and reserved a month in advance and confirmed again 2 days in advance. She said it was not her problem and ended up selling me a dolly instead. The gentlemen who was their when I reserved took her side and acted like he didn't tell me what I had reserved. Upon returning the vehicle, the new lady (who I originally reserved with/at the desk informed me their were dollys available and They should have given me what I reserved. The new agent gave me a new discount and apologized for the issue. Based on the 3 people, I two very different experiences. Could I recommend someone. Can you guarantee me the right people will be at the desk. Most likely not.

Leromo G. 
Rating:
4.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

Taizjaah B. 
Rating:
5.0

Customer did not leave a comment.

Osiel G. 
Rating:
1.0

Customer did not leave a comment.

JUAN L. 
Rating:
5.0

Very smooth transaction

Robert H. 
Rating:
2.0

Customer did not leave a comment.

GUANGLU X. 
Rating:
3.0

Customer did not leave a comment.

Dominick L. 
Rating:
3.0

My hitch rattles, making noise from it, what can be done, the mechanic Charles was polite and thoughtful

Edith C. 
Rating:
5.0

Wilson the GM was very professional

CHRISTINA L.  |  First Impressions 
Rating:
1.0

This U-Haul storage location is old and it needs updating. This is a very busy area. U-Haul trucks are all over the place along with their trailers which makes it harder to bring stuff into your storage locker that is the main reasons I left .

John B.  |  Overall Experience 
Rating:
5.0

Wilson was extremely helpful and went above and beyond to help us with our broken lock and move out

Timothy H.  |  Overall Experience 
Rating:
5.0

Thank you.

William B.  |  Overall Experience 
Rating:
5.0

I was there for more then a year and never had a problem with that location. Thank you for everything and god bless

IVAN V.  |  Overall Experience 
Rating:
5.0

Muy profesional y amablemente

Wilfredo M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brenda P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olney J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derrick M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Johnnie R.  |  Overall Experience 
Rating:
1.0

Doors locked after hours and they did not provide a key or code I had to rent a hotel and wait till the next morning. Staff rude and disrespectful. Units smelled like dead rats or dead animals. no room to park truck and move items out of units.

Cliff M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Pamela L.  |  Overall Experience 
Rating:
5.0

The team that runs this U-Haul are truly amazing ! Very friendly and very quick to help !

Romina S.  |  Overall Experience 
Rating:
4.0

Good costumers service

rafael t.  |  First Impressions 
Rating:
3.0

None

larry b.  |  Overall Experience 
Rating:
1.0

I will never recommend my friends/ family to uhaul @ 1440 Edgar road because on numerous occasions i reported my items in my unit was damaged from the rain. The issues was never repaired.

kimmie b.  |  Overall Experience 
Rating:
1.0

It was the worst experience ever. I reserved online and when I got to the store these 2 very unprofessional employees told me that they overlap my reservation and they didn’t have anything.

pedro d.  |  Reservation 
Rating:
5.0

Please fix or update the computer system at the store as it delayed customers' reservations to get processed. It happened to a custumet who reserved a moving truck. It took about 30 mns to get service

gusty w.  |  Overall Experience 
No reviews have been submitted for this location.

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