Customer Reviews for U-Haul Moving & Storage of Lincoln Park

13,294 reviews

1200 W Fullerton Ave   Chicago, IL 60614
(Across the st from DePaul University, Cross Street Fullerton and Racine)

(773) 935-0620

View Facility Map

Office Hours

  • Mon-Sat: 7 am–8 pm
  • Sun: 7 am–7 pm

Services at this Location:

Contact Us

(773) 935-0620

1200 W Fullerton Ave
Chicago, IL 60614
(Across the st from DePaul University, Cross Street Fullerton and Racine)

Services at this Location:

Office Hours

  • Mon-Sat: 7 am–8 pm
  • Sun: 7 am–7 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tanisha Moore  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Leszcz 
Rating:
3.0

Your second building where I got my unit now has access code issues. Also does not feel safe and bathrooms don’t work there. Hope those are temporary problems and you fix them.

Aileen Chenkeli  |  First Impressions 
Rating:
5.0

People helping us check were very helpful and friendly. All went well for our reservation. My only negative comment is about our return. We stood outside ( it was cold) and waited as sign directed us to do. Guy who was out there never said a word. I did hand him the key as he went to look for it. He never said anything so we just kept waiting for him to say all set go ahead. Nothing. My husband finally asked when we were able to catch him. Tell employees to address people waiting?!!

Shelley Bornstein 
Rating:
5.0

Customer did not leave a comment.

Steven Schwefel 
Rating:
3.0

Customer did not leave a comment.

Breanna Baker 
Rating:
5.0

Customer did not leave a comment.

Khadijah Frazier  |  Overall Experience 
Rating:
5.0

N/a

Andrew Walrond 
Rating:
5.0

Customer did not leave a comment.

Audrey Simper 
Rating:
5.0

Customer did not leave a comment.

Taras Dembereckyj 
Rating:
5.0

Customer did not leave a comment.

Kent Bell 
Rating:
4.0

Cargo van rentals are perfect for same city moves.

Hector Torrez 
Rating:
5.0

Customer did not leave a comment.

Stephen Freyn 
Rating:
5.0

The people could not have been more helpful'

Mark Sonshine  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bradley Long 
Rating:
4.0

Customer did not leave a comment.

Harry Wilkins 
Rating:
5.0

Customer did not leave a comment.

Sandra Ruiz 
Rating:
1.0

I was given a price then my card was charged several times. They kept my physical card until the vehicle was returned and then charged me again. I’m reporting them

donald daily 
Rating:
4.0

van was very dirty inside and out

Lawrence wolin 
Rating:
2.0

Guarantee that the vehicle has been proper check in after the customer return the vehicle. I received two phone calls about a vehicle I already handed off to a worker.

Phuc Pham 
Rating:
5.0

Customer did not leave a comment.

patrick DeFilippo 
Rating:
5.0

Customer did not leave a comment.

ramon perez de ayala 
Rating:
5.0

Truck could have used a sweep prior to pickup.

Allyson Haramia 
Rating:
5.0

This is not a comment for this location but Uhaul in general. I think they should price match or keep prices consistent with all locations. My Chicago rental was twice as much as one in Kankakee, IL.

JOHN PHAM 
Rating:
5.0

Both UHaul employees I dealt with were super friendly and helpful and made the rental experience very easy. Would definitely recommend!

Kathleen Lindemann 
Rating:
1.0

To have the vehicle I rented two months in advance. And if for some reason you can’t have it that day try at least to contact me beforehand so I can find other options timely. You’re the worst company on earth

JUAN MIODOWSKI CASTRO 
Rating:
5.0

First time renting a truck and storage unit. Everyone was very friendly and helpful. Carlos and other gentleman (sorry I didn't get his name) were very helpful getting me my truck because i was having issues with the app. I would rather have in person service anyways. Also I Had to upgrade my unit for a bigger space and it was so easy. My experience was great. Thank you

Melissa Brennan 
Rating:
5.0

Stop sending me emails

lawrence vaile 
Rating:
5.0

Very helpful staff and reasonable prices.

Ronald Perri 
Rating:
5.0

Customer did not leave a comment.

Jeff Domnick 
Rating:
5.0

Customer did not leave a comment.

Bander Alhayek 
Rating:
5.0

Customer did not leave a comment.

Tatiana Jones 
Rating:
5.0

Customer did not leave a comment.

Rafal Skura 
Rating:
4.0

Customer did not leave a comment.

Jacob Liudahl 
Rating:
5.0

Customer did not leave a comment.

Barbara Peterson 
Rating:
5.0

Customer did not leave a comment.

ARTHUR HOLSTEIN  |  Overall Experience 
Rating:
5.0

Very knowledgeable accurate

Tamika Guy 
Rating:
4.0

Wish the access hours were later into evening and the elevator was often down.

Benigo Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheryl Nieman 
Rating:
5.0

Customer did not leave a comment.

Craig Slupski 
Rating:
5.0

Great customer service! Easy and quick rental.

Zbigniew Kielar 
Rating:
5.0

Customer did not leave a comment.

MARIA CORDON  |  Overall Experience 
Rating:
5.0

Efficient, friendly service. Super clean UHaul vehicle.

Darcy Rogers 
Rating:
5.0

Great job 👍.

Chorise Stewart Bey 
Rating:
5.0

Customer did not leave a comment.

ALLYSA AVILA 
Rating:
5.0

So accommodating!

Roy Perez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

michael jarrett Fradin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Freddy Garrido Rivera  |  Online Move In 
Rating:
5.0

Special thanks to Michael B. for prompt, efficient, and friendly customer service. The facility was great but it’s excellent customer service that makes me remember a business, become a repeat customer, and motivates me to make referrals. Thanks again to Michael B.!

Katherine Mckinley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria Evans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chasity Davis 
Rating:
5.0

Customer did not leave a comment.

MARTIN MAY 
Rating:
3.0

Overall, I had a pleasant experience. However, the older elevator often shook, which was alarming and the monthly rate was a bit pricey.

Reginald Allison II  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ismail Djareche 
Rating:
4.0

Customer did not leave a comment.

JOHN PHAM 
Rating:
5.0

Amazing check in and out, staff was the best we’ve had at any location.

Debra Bolino 
Rating:
4.0

Customer did not leave a comment.

Derek Gupta 
Rating:
5.0

Car had 1/8 tank of gas upon pick up.

Josh Radest 
Rating:
5.0

Customer did not leave a comment.

Mason Garcera 
Rating:
2.0

I got charged $50 in fees because of an 8th of a tank of gas. I thought I picked it up and it was 1/3 full and that's how I returned it, but apparently it was 3/8ths full when I picked it up. I wish the associate would have said something because I would have gladly driven the truck back to the gas station a block away and put a few more dollars of gas in. I filled the truck with gas right before I dropped it off but apparently it wasn't enough. It's unfortunate that a company like this has to nickel and dime the customer for 1/8th of a tank of gas.

Michael Brankis 
Rating:
5.0

Fast, efficient, and friendly staff. Equipment was clean, ready to go, and exactly what we had requested. Great location.

David Waterhouse 
Rating:
5.0

Customer did not leave a comment.

Sharon Thompson 
Rating:
5.0

Customer did not leave a comment.

Seyed Sejjadi 
Rating:
2.0

I had to purchase a new ball mount and ball since I had forgotten mine back in Ohio. The man who hookup our trailer didn't do it correctly. Bottomed out every time we hit a small bump in the road. Fortunately a friend had the right tools to correct the situation. We had to reverse the mount and ball so the trailer would sit level instead of downward towards my vehicle. The chains were also dragging on the ground as soon as we put one box in the trailer. This would not have been a pleasant ride home all 320 miles of it if we hadn't realized how bad the situation was.

Mary Beth Young 
Rating:
2.0

This happens all the time where we don't get the supplies we pre-order before. We were missing Couch cover and Mattress pad, had to move without it and now the company is shipping me those items where I don't need it any more.

tarjani patel 
Rating:
5.0

Customer did not leave a comment.

Scott Hadfield 
Rating:
5.0

Customer did not leave a comment.

LEAH MORRISON 
Rating:
5.0

Customer did not leave a comment.

Leah Morrison 
Rating:
5.0

Customer did not leave a comment.

Robert Bohlman 
Rating:
4.0

Continue.

Jerome Williams 
Rating:
1.0

I was trying to move out today, but the elevator stopped working. When I asked the staff about it, they said it had been having issues for a week. My moving helpers and I had to carry everything down 4 flights of stairs and I was not able to move a large marble table because I thought it would be too dangerous. I know elevators break but if it’s been having issues for a week, they should had someone go and fix it.

Octavio Zambrano 
Rating:
5.0

Everything went smoothly, very well organized The staff was helpful

David Lesperance 
Rating:
5.0

Customer did not leave a comment.

Doreen Territo 
Rating:
4.0

Customer did not leave a comment.

DIMITRIOS PETROPOULOS 
Rating:
4.0

How much you have charged between 10th and 12th? Related to money matters I have a question and someone can call me back and clarify.

Subramanian Somasundaram 
Rating:
5.0

Everything was good and only my room was little faraway. Trolleys were available and easy to handle. In fact staff were supportive.

Subbu Somu  |  Overall Experience 
Rating:
5.0

Your van should have been vacuumed on the inside seat and floor.

Denita Smith 
Rating:
5.0

Everything was great!

Chorise Stewart Bey 
Rating:
5.0

I had difficult for checks out ,

Maria Guzman 
Rating:
5.0

The attendant at the desk who helped me get my rental & then helped me return it, was very friendly! He was really pleasant to interact with.

Ana Vargas 
Rating:
5.0

The van had trash inside the cabin and the cup holders had sticky stuff inside them.

Elizabeth Burrello Opie 
Rating:
5.0

Jace got me in and out without a reservation! Great service!

SABINO MIRELES 
Rating:
5.0

this was fantastic!

Marcel Baumann  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Sortino 
Rating:
5.0

Customer did not leave a comment.

Todd LaHote 
Rating:
5.0

Customer did not leave a comment.

Michael Miller 
Rating:
4.0

The service at both the pick up and the drop off was awesome. Great job.

Kevin Gray 
Rating:
5.0

Customer did not leave a comment.

arthur murphy  |  First Impressions 
Rating:
4.0

the gasoline levels were not correct, and the miles

Marco Aguilar 
Rating:
1.0

If the gas tank comes to you at 1/4 full, don’t mention explicitly the refuel charge and completely not tell the customer that the fine print has a $30 extra refuel charge if the tank is under 1/4 tank on return. It feels like a blatant omission in order to extract an extra $30 from the customer and I think it’s very shady and non-transparent. I do not appreciate hidden fees and being set up so obviously to incur them.

Peter Piotrowski 
Rating:
5.0

Customer did not leave a comment.

VERONICA SNYDER 
Rating:
5.0

Customer did not leave a comment.

Zhangheng Chen  |  Overall Experience 
Rating:
5.0

Please add 10'ft truck loading ramp compulsory. It makes it tough to transfer otherwise everything was perfect

javokhrr sultonov 
Rating:
5.0

Customer did not leave a comment.

Cameron Soelberg 
Rating:
5.0

Customer did not leave a comment.

Phurbu Ohno 
Rating:
5.0

Great service

VICTOR CHAPRON 
Rating:
5.0

Customer did not leave a comment.

Craig Mcintosh 
Rating:
5.0

Exceptional customer service. Very easy. I had no idea it would be so easy. Will definitely do again and I'm telling everyone!

Kathryn Ditmars 
Rating:
4.0

Customer did not leave a comment.

Molly Dennie 
Rating:
5.0

Very friendly and professional staff.

John Bury 
Rating:
5.0

Friendly service

William McElhaney 
Rating:
2.0

The truck smelled like weed. Plus all the inside was dirty….i wasn’t expecting the taj but they could clean these trucks

DAVID MOORE 
Rating:
5.0

Aariah was super helpful and very kind! Will definitely come back here if I need another UHaul!

Bruce Miles 
Rating:
1.0

1. I initially booked a truck at Shell Grand station - the clerk at the station had no idea what was going on. It was impossible to get a hold of anyone or any instructions how to get a key to a truck. He insisted that I provide a truck number, which couldn't be found anywhere. 2. We ended up at a different location. This location is generally great and the young kid working there is very nice and helpful, but the older guy was extremely rude. The seat in the truck was broken that I couldn't pull closer to reach the pedal. I am a small 5'3'' woman (yes, women drive cars, it's 2024, make sure your cars are drivable by women), so I had to sit forward the whole time barely reaching the pedals. You're lucky I wasn't involved in an accident - that would have been a fun lawsuit. The mirrors were broken too.

Sona Margaryan 
Rating:
5.0

Customer did not leave a comment.

Terrence Conway 
Rating:
5.0

Helpful Staff. Was accommodating to my change in itinerary.

john sheppard 
Rating:
5.0

Customer did not leave a comment.

Terance McCann 
Rating:
5.0

Quality service! Every time! Thank you!

DONITA LESTER 
Rating:
4.0

The bar is pretty low for Uhaul places and we like this location because they've alwasy had the truck we rented ready for us. In this case they didn't have the wardrobe boxes we paid for, or at least they were not given to my son when he picked up the truck and told them I paid for 3 wardrobes. He assumed they must be in the truck because the gentleman at the front desk shrugged and didn't go get them. They were not in the truck, which prolongoed our move in that we needed to use a car to transport clothes and keep them from getting dirty in the truck. The location is dependable but if you purchases materials you'll need to call to confirm they have them and are going to provide them, as the process is flawed or at least not clear to all employees and renters.

Joshua Spiwak 
Rating:
4.0

Customer did not leave a comment.

KARIM ABDULLAH 
Rating:
5.0

Customer did not leave a comment.

Michael Stern 
Rating:
5.0

Crystal was very helpful and informative. She help us from picking the storage unit size.

Ma Theresa ABAD  |  First Impressions 
Rating:
5.0

Checkout was faster than in the past but with a precheckin, the photo and license pictures could have been done before hand to speed rental. Still much better than last vehicle rental. It would be nice to have the rearview camera on all of the time as the vehicle blind spots were problematic when negotiating traffic.

Donald Cassil 
Rating:
5.0

Customer did not leave a comment.

Bruce Judge 
Rating:
5.0

Facility is excellent and the staff were friendly and helpful.

Dana Bailey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Herring 
Rating:
5.0

Customer did not leave a comment.

Antonio De 
Rating:
5.0

Customer did not leave a comment.

Ariel Leifer 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER STRYKER 
Rating:
5.0

The system you have in place works. I found it really easy to set up my accounts and also close them out. When I needed to ask a question staff were available to answer. Overall a really good experience.

TIMOTHY KALAS  |  Overall Experience 
Rating:
5.0

I had the best experience ever at the Lincoln Park Uhaul. The staff working at the front desk are AMAZING!!!! Jace, Rick, and many others names that I have forgotten were so kind, helpful, knowledgeable. they all deserve raises!!

claire hoerster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna Alvarez  |  Online Move In 
Rating:
5.0

The staff is beyond amazing. When you consider moving is the least desirable thing you can do with your day, the customer service must be exemplary to take your mind away from things…we’ll done. Friendly, knowledgeable, patient. This team is top notch. Thank you.

David Broom  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EMILY PORTER  |  First Impressions 
Rating:
5.0

Amazing team at Fullerton ! So kind and flexible and helpful !

Claire Gourdain  |  First Impressions 
Rating:
1.0

I’ve been there 2 days, the elevator was out of service, we have to stay two days getting out my stuffs by the stairs and I don’t feel no one sense of urgency to help. It was the worst experience I’ve ever done! I stay from 2pm to 2am late night to carry my stuffs in my arms, through the stairs.

maria dos santos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amari Elliott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Wiesen  |  Overall Experience 
Rating:
5.0

Staff was helpful and friendly. Made everything easy from check in to check out. Appreciated all the help provided to make things go smoothly.

Dana Bailey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Max Helzerman  |  Overall Experience 
Rating:
3.0

Expensive.

Ilene Lubell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn Walcome  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

celia whitney  |  Overall Experience 
Rating:
5.0

I love U-Haul so much

Travis Cohoon  |  Overall Experience 
Rating:
3.0

The bathroom by the storage units were absolutely disgusting!

Alexandria Mann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elba Torres  |  Overall Experience 
Rating:
5.0

Excellent in all areas. Thank you all.

Rita Bellouze  |  Online Move In 
Rating:
4.0

Experience was totally fine except for the fact you don’t prorate your monthly charge. That was unexpected and something I will remember the next time I need storage. I moved out 2 days after my monthly renewal. It would’ve been nice to have a weekly charge rather than a whole month

Laura Murphy  |  Overall Experience 
Rating:
5.0

Very smooth process and I felt very safe the whole time. The staff was extremely helpful at this Lincoln Park location- especially Ricky! The only feedback is I wish the access hours were clearer for both buildings, since one opens at 5am and the other 7am.

Eden Williams  |  First Impressions 
Rating:
5.0

Elevator was confusing but other than that all good!

Deborah Baker  |  Overall Experience 
Rating:
5.0

Customer service is being given by people with beautiful personalities and well team oriented.

karen long  |  First Impressions 
Rating:
5.0

Very much satisfied with this experience. From my phone call to better understand process and options, to the support when I came to store my belongings, to the check-out. Space was clean and felt safe. Team members were helpful and seemed to enjoy working there. Highly recommended.

Jim Bien  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Merritt  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Damon Dallago  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Isabelle Thielmann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Nelson  |  Overall Experience 
Rating:
5.0

Size and space of this location made it relatively easy to hook up the trailer to my vehicle and the staff was quite helpful

Edward Lewandowski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Chapman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jodi Zilge  |  Overall Experience 
Rating:
5.0

Will rent again

Joseph Sharon  |  Overall Experience 
Rating:
5.0

Super friendly and helpful staff.

Cristen Hewett  |  Overall Experience 
Rating:
5.0

Thank you. Very good experience. Staff were available and helpful. Very convenient location for DePaul students

randy welcher  |  Overall Experience 
Rating:
2.0

No one ever answered calls. I would even leave messages with customer service reps and the location would never get back to me. This location charged me after I moved out and then I had to spend over an hour in the phone trying fix their mistake. The manager, Martin, is so rude and does not do his job properly. In person, Martin was rude to me after a mistake was made by a different manager, as he tried to blame me for it. Even after he was the one to move me out of my storage unit, two days later he sent email saying I would be charged. I called and told them I had moved out, Martin helped, and that I should not be charged. Two weeks later they took $100 from the. Had to fight to get the money back. Another employee had to help and was super kimd

Ajoke Adetula  |  Overall Experience 
Rating:
5.0

Everyone was so nice - much better experience than expected

Michael Van Bosch  |  Online Move In 
Rating:
5.0

Incredible service. I worked with Crystal and Ariah, both were knowledgeable, fun, and very quick.

Peter White  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea Briestensky  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grace Ding  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Johnson  |  Overall Experience 
Rating:
5.0

Crystal at the front desk was fantastic, helpful, and quick. She is a valuable employee.

Maxwell Busby  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Larry Ching  |  Overall Experience 
Rating:
5.0

Thank you very for help me

marcus bradford  |  First Impressions 
Rating:
5.0

The people make UHaul great

John Foley  |  Overall Experience 
Rating:
5.0

The people working there made it great.

john FOLEY  |  Overall Experience 
Rating:
4.0

The first unit I was offered had an awkward shape, losing a significant portion of the stated dimensions. Otherwise, everything was great.

Franz Stoneking  |  Overall Experience 
Rating:
1.0

Lots of water leakage that caused my items to get soaked and then mold. I’m very disappointed with this after losing a thousand dollars in damages. I will not recommend the u-haul on Fullerton to any student.

Rachel Wood  |  Overall Experience 
Rating:
5.0

I was very impressed by the excellent help of Aariah. She was very professional, friendly, polite. Great service!

Elka Bakalova  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jennifer Dupas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neil Thomas  |  Overall Experience 
Rating:
5.0

Great service & very secure storage facility!!!

Herbert Rhodes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Duszynski  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathryn Thompson  |  Overall Experience 
Rating:
5.0

I had 2 storages and 3 rental vehicles and all the staff are extremely friendly and helpful, even around last minute changes. The Lincoln Park U-Haul team that I worked with from mid July to mid August provided a great service.

GRACE DING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SEAN STANGE F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Courtney Nichols  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mark Pompeo  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Patrick Tiedman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Liszewski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Agnello  |  Overall Experience 
Rating:
2.0

The air conditioning didn’t reach the unit so it was sweltering hot.

Brian Comenitz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andres Ramos  |  Overall Experience 
Rating:
5.0

Great service. But you guys really need to cool it with the text messages. I’ve unsubscribed twice and you keep messaging me

Jay Williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Stage  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN LEAL  |  Overall Experience 
Rating:
1.0

My unit was sold out from under me without any notification, email or phone call or voicemail. I got notification a week after it was auctioned off. I lost everything I owned, family heirlooms, priceless items, irreplaceable memorabilia upwards to over 25,000. I will be retaining a lawyer and pursuing charges of business malpractice and theft of property.

michael banks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlotte moss  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rich Lazatin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jerome Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HAPPY LUTHER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

marshall pred  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Lombardi  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS LALUZERNE  |  Overall Experience 
Rating:
5.0

Visiting the web site on a phone recommends installing the application a little too strongly. (The web site works well on the phone. I'd rather it informed me there was an application rather than launch the phone's app store, forcing me to switch back to the browser, reload the page, and hastily find the "Continue to web site" link.)

John Parker  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kevin Kearney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathryn Roche  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Audriana Gutierrez  |  Online Move In 
Rating:
4.0

Service at the facility was good. But UHaul’s online check in system did not work, and the customer support line was useless.

Jeff Sloan  |  First Impressions 
Rating:
5.0

Crystal and Ricky took great care of me. Move out week at DePaul is a crazy time and they both were cool, calm, friendly and helpful. Those two are keepers! Thanks.

Brendan Kehoe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ben Chase  |  First Impressions 
Rating:
5.0

Staff was really super nice and helpful, facility was clean and well lit and easy to access. I felt my items were secure and would have kept them there longer but got an early move in date so no longer needed the space, I’d def recommend this location to friends

Jessica Dortch  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. Easy transaction

Cristen Hewett  |  First Impressions 
Rating:
4.0

The staff were helpful and the facility is very convenient for my DePaul student needs.

randy welcher  |  First Impressions 
Rating:
1.0

no directions, got lost, could NOT find unit

Jonny Drake  |  Online Move In 
Rating:
5.0

Martin Meuller and his staff have been a great help and support to me and my family since 2017. Since leaving Oklahoma City and arriving in Chicago, your employee's have gone above and beyond to assist with my relocation services,storage and all other services that we have needed. You can be assured that I am forever grateful for your professionalism over the years. Thank you again, ELAINE C DOWNING

ELAINE DOWNING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raven Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathryn Thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kayla Davis  |  Overall Experience 
Rating:
5.0

None.

Tammy O Neal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia York  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Lennox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Osbaldo Castaneda  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacob Brink  |  Overall Experience 
Rating:
5.0

Everything was marvelous♡♡♡

Noreen Anderson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert Loke  |  Overall Experience 
Rating:
4.0

I had a hard time with the security code in the elevator but I understand why it’s required each time

Lisa Yoon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kate McGuckin  |  Overall Experience 
Rating:
5.0

The staff was helpful and I always felt safe going in and out of my unit.

Harriet Coker  |  Overall Experience 
Rating:
5.0

Rick was very helpful and answered all my questions. He was kind and willing to help when I stated my concerns regarding the closing time of the storage units near the office. I appreciated Uhaul’s office was open until 8pm versus their competitors that closed at 6pm.

Lisa Yoon  |  First Impressions 
Rating:
5.0

Always love using Uhaul!

Keith Newsham  |  Overall Experience 
Rating:
5.0

This was a rough move for us and everyone at this Uhaul location was very helpful and friendly. Will use again if needed!

Elizabeth Jakaitis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob Barash  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Caruso  |  Overall Experience 
Rating:
5.0

I was pleasantly surprised with my experience

Benigo Rodriguez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jose Perez Baires  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Gerald Leach  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryant Orange  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

ISABEL FADUL  |  First Impressions 
Rating:
5.0

VERY PROFESSIONAL

Noreen Anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nan Jennisch  |  Overall Experience 
Rating:
5.0

Front staff workers were so helpful and nice. Experience was seamless. Will definitely use again.

Janet Hanekamp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa Crean  |  Overall Experience 
Rating:
5.0

Everyone very helpful!! Thanks

Jim Fortes  |  Overall Experience 
Rating:
5.0

Thank you

Robert Boyden  |  Overall Experience 
Rating:
3.0

I experienced a little bit of confusion amongst the employees. Day shift/ night shift I don’t know, maybe things are applied differently based on the time of day. Also, the truck mile counter is definitely off. I’ve driven professional for years and have never seen a mile counter count so rapidly.

LaShanda Bell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jill Bennett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bharath Belde  |  Overall Experience 
Rating:
5.0

Staff friendly andvhelpful

Jim Fortes  |  First Impressions 
Rating:
1.0

I had a horrible horrible horrible experience with UHaul. It started 2 1/2 years ago when I called your 1-800 # and ordered a small truck and storage unit. The woman on the phone told me that the storage unit would be $99 and it would fit everything that would be in my small UHaul truck. When my movers and I got there to the UHaul on Fullerton Ave in Chicago the storage unit didn’t fit all of my stuff which I was told it would by UHaul. I went into the office and they told me the next bigger unit would be $134. I was livid. I was told everything on the truck would fit into $99 unit. U-Haul lied!! I had to sign another contract for $134 a month. Also, I had to pay the movers more money because my two hour window flew by while I was talking to UHaul staff and trying to fix the issue. I was budgeting $99 a month for the storage unit from UHaul not $134. My movers finally got me into the bigger storage unit. I had to pay them double what they quoted me because of UHaul giving me incorrect info. This past week when I called UHaul on Fullerton Ave from Florida telling them I would have movers taking my stuff out of storage on Dec 17, yesterday. And my friend would be there to assist the movers and take them to my unit - Martin Mueller didn’t bother to tell me to mail the keys of my lock of my unit to my friend. Martin was the one who I also talked to 2 years ago and did nothing about UHaul giving me a smaller unit when they told me all would fit in my unit from the small UHaul truck. Also I called last week and spoke to a person called Chris and asked him if I needed to mail my friend the black UHaul card and he said no. Chris said she was on my contract and she could have access to my storage unit. He didn’t mention to give my friend the keys for the lock. Chris or Martin should have reminded me that I purchased a special lock from UHaul 2 1/2 years ago and my friend would need the keys. They knew I was calling from Florida and not Chicago. Low and behold on Saturday Dec 17, from Florida I had to call a locksmith in Chicago to quickly come to UHaul and break the lock. I was livid again that uhaul was not helpful. My experience has been AWFUL to say the least. I spent thousands of dollars I should have NOT spent in the last 2 1/2 years. Between my monthly unit cost which was given to me incorrectly by UHaul, moving company that had to be on the UHaul facilities waiting on UHaul to resolve issues and a locksmith because U-Haul didn’t bother to remind me that a special lock was put on the unit. It has been a nightmare dealing with UHaul. I have wasted money, precious time and had a lot of headaches with UHaul. Sandy 312 342 5155

sandy sanchez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Canaday  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy Elliott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Henry Sodergren  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY LOVE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Julie Faulhaber  |  Overall Experience 
Rating:
5.0

Crystal and the manager were especially helpful Thank you Howard B Levy MD

HOWARD LEVY  |  Overall Experience 
Rating:
4.0

The staff who answers the phone is not very efficient, at either location (South Shore or Lincoln Park):/ It's better to speak with them in person, to have their full attention. Though, many customers need great service over the phone, in order to figure out what we need before traveling... I'm not sure if they sanitize the storage unit before letting me move my items in there...

LISA HAFNER  |  First Impressions 
Rating:
5.0

Everyone was very friendly and super helpful. Many thanks!!!

ERICA WIDLACKI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASON STAMMAN  |  Overall Experience 
Rating:
5.0

Everything was good except it was a surprise when I found out that my unit was above another.

Alex Cheverie  |  Overall Experience 
Rating:
5.0

I am so grateful! I've never used a storage facility and got a unit for wedding overflow. The whole process was fantastic and the staff was really helpful. Thank you!

Grace Bologna  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan Phillips  |  Overall Experience 
Rating:
5.0

The staff was always nice and very helpful. Their advice about storage and moving supplies was invaluable. My unit was clean. Thank you.

Nancy Prior  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

rebecca gibbs  |  Overall Experience 
Rating:
2.0

The first cashier sold us a storage unit that had a missing key and no way to get in. So we had to find another 3 by 5 unit that was more expensive across the parking lot and move our stuff there. When the second cashier told us that one wasn’t working the first guy walked away instead of acknowledging that he sold us the wrong unit. Also some other creepy dudes with staring problems working there.

sela estill  |  First Impressions 
Rating:
5.0

The staff were very friendly and helpful. They made this an extremely positive experience. I highly recommend using this facility.

Franklin Medio  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kail Kenerly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jonathan steiner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Fridie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leah LaddEvrigenis  |  Overall Experience 
Rating:
5.0

Donovan as always was super helpful and friendly. Other staff in the lot was also helpful. We will be back!!

Katherine Shannon  |  Overall Experience 
Rating:
3.0

Unit was standard but what made the experience for me was how friendly and helpful the staff were.

OLIVIA Sullivan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Stadler  |  Overall Experience 
Rating:
5.0

Donovan was the best U-Haul associate I’ve ever met/worked with. Give that man a raise!

Connor Cook  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kelly Guiser  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katherine dudley  |  Overall Experience 
Rating:
3.0

The cost was getting more and more expensive which was becoming a big drawback. And it was often difficult to get a car close enough to easily load and unload things from the unit. The lot was always filled with trucks to the point some days I couldn’t even get to my unit. But overall, I felt like my unit was safe and it served its purpose.

michelle terril  |  Overall Experience 
Rating:
5.0

Never had to use a storage facility before. The U-haul staff that I dealt with from the time i booked & left were friendly & helpful especially when I needed to change locations to one that was closer to my son's school.

JO-ANNE FINA  |  Overall Experience 
Rating:
5.0

Thank you for everything. I appreciate it, ya'll are doing great.

Tracy Montes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katherine dudley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Noel Tah  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ZACHARY JONES  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Donald Finney  |  Overall Experience 
Rating:
5.0

I wasn’t expecting much when I rolled in, desperately looking for some place to store some of my daughter’s items between semesters. The young lady who got us a unit and worked out the contract was wonderful. She was kind and very helpful. I wouldn’t hesitate to work with you again.

michael kosh  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathryn Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grace Bologna  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole KAUSHANSKI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tracy attucks  |  Overall Experience 
Rating:
5.0

Thank You.

Kenn Pelikan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicolas Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Tobin  |  Overall Experience 
Rating:
5.0

Very good service.

Myra Jefferson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jill Bennett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Audrey Crusoe  |  First Impressions 
Rating:
5.0

Excellent

Peter Mignin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Dudley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric McClellan  |  Overall Experience 
Rating:
4.0

I had some difficulties and that's why I'm giving this rating

Huntley McCulskie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Nardone  |  Overall Experience 
Rating:
2.0

The unit was not clean. I did not move anything in and cancelled my storage unit because the appearance of the unit made me concerned about rats and other issues.

Gabrielle Gelpke  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bridget Stack  |  Overall Experience 
Rating:
5.0

Great Experience! Very nice and smart people.

DALE TOBIAS  |  First Impressions 
Rating:
5.0

Staff here were fantastic! The actual storage unit could use a light, but was secure.

Matthew SchwartzmanStubbs  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nancy Gove  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

desmond Moore  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Eric McClellan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

teresa mancuso  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jane Orndahl  |  Overall Experience 
Rating:
5.0

The U-Haul facility at 1200 W. Fullerton is beautiful and marvelous. I stored a large number of boxes there for many, many months, and then visited numerous times as I gradually moved these boxes to a more permanent location. It was always a great pleasure to visit the facility. Every member of the staff was invariably as kind, courteous and helpful as can be. Every area of the building is neat, clean and tidy, and the security system always functioned perfectly and was very reassuring. Bravo to the management and staff of the Fullerton U-Haul. I cannot be any more pleased and satisfied to have been a customer there, and I'm delighted to have this opportunity to most highly recommend the 1200 W. Fullerton U-Haul storage facility. Thank you.

Walter Ries  |  Overall Experience 
Rating:
3.0

The trucks are parked all over the place in no organized manner, in the lot. There is no separate entry way for customers wanting to move in. We had to go through several randomly parked trucks across the whole lot, carrying really heavy furniture and boxes and that made the whole process super inconvenient and rough.

Karishma Paryani  |  First Impressions 
Rating:
4.0

It is a convenient location and everyone was friendly and helpful. Given what the ram has to work with they keep it maintained and clean; but it is an older facility. The door in our unit was difficult to open as it leans with time and you have to hold it up. The place needs some upgrading but it serves it’s purpose.

Jacob Cantu  |  Overall Experience 
Rating:
5.0

Staff was very helpful and courteous.

Glenn Goldberg  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anna Huebner  |  Online Move In 
Rating:
5.0

Kayla was very sweet & helpful

JO-ANNE FINA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jillian muncaster  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan Wolf  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Cunico  |  First Impressions 
Rating:
3.0

I still have a storage unit with U-Haul. I did not leave. I was mistakenly being charged for two storage units when I only had one.

mary llanas  |  Overall Experience 
Rating:
5.0

Front desk staff very professional and helpful. Manager on duty was very professional and understanding. I was a tenant for several years and never had an issue.

Ivan Duncan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dor Levi  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mark Tobin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

petra davis  |  Overall Experience 
Rating:
3.0

Access to the units is not convenient. The loading/unloading area is in an inconvenient alley. The building loading entrance is several feet above ground level. It would be very difficult or impossible to get large items from a truck into the building. The elevator doors frequently close and interrupt efforts to load/unload the elevator.

Larry Dew  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald Dickerson  |  First Impressions 
Rating:
4.0

I thought the prices were high considering the size but overall satisfied.

mary llanas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nora Rombalski  |  First Impressions 
Rating:
5.0

Crystal was great, she made it effortless renting a storage unit. All the young guys working the vehicles were on top of everything getting the van ready and the van looked spotless they explained all the the paperwork and the vehicle. Over all it was such a great experience. Crystal is a good leader!

JOHN MICHON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Couloute  |  Overall Experience 
Rating:
5.0

Rick was especIally helpful!

Jessica Glaser  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dustin Jeffers  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Elvarina Acosta  |  Overall Experience 
Rating:
5.0

Rick was super-helpful and very customer-friendly. Explained the options, was flexible and offered a discount. Thanks Rick!

ted keim  |  First Impressions 
Rating:
5.0

Every single team member at the facility went above and beyond with accommodating our needs. They were extremely helpful every time I spoke to them on the phone, I’m very willing to work out any issues we had with logistics. I am in a business where customer service is essential to its success. The service which I received throughout the process with this location was exceptional. Thank you for making this a seamless process. Please contact me if you have any further questions. Tom B.

tom biegler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andre Dos Santos  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

annie randall  |  Overall Experience 
Rating:
5.0

Staff wonderful

Nancy Prior  |  First Impressions 
Rating:
5.0

no complaints staff was friendly and helpful which was much appreciated. Thank you.

marshall pred  |  First Impressions 
Rating:
5.0

Crystal was very easy to work with.

MArk Eikelman  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Xatavia Hughes  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Stanley Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nic Brooksher  |  Overall Experience 
Rating:
2.0

I had a 15’ truck and had to park outside the building with no street parking. The recommended alley was occupied by another truck. CSR was great but dragging my furniture up a long drive way/ramp was not something I was planning to do. Both the alley and driveway were not pedestrian friendly. I would like to suggest that the truck return area be used for guest instead of an alley.

JOSE DIAZ  |  First Impressions 
Rating:
5.0

Great facility. Easy access. Staff was accessible and quick with solutions. Clean environment.

emma dwyer  |  First Impressions 
Rating:
4.0

Good staff

Maanav Narula  |  Overall Experience 
Rating:
4.0

Staff is not very friendly especially the guy always up front. The guys in the back are nice.

emily trujillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Holden  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jacob Cantu  |  First Impressions 
Rating:
5.0

You guys are great! Friendly, professional & helpful even when things are hectic. When the unit I rented online wasn't what I envisioned, they quickly helped me find a different unit that would work. Just thoroughly impressed with this Uhaul and how it is run.

Lee Underwood  |  Overall Experience 
Rating:
3.0

The staff were fantastic, helpful and clearly working hard - give them a raise! The building and my storage unit were FILTHY. THIS LOCATION NEEDS SOME SERIOUS UPGRADING! I moved my stuff to your Lohan Square location which is much cleaner - both the over all building but especially the individual units.

Lisa Skinner  |  Overall Experience 
Rating:
1.0

It was a hassle to access my unit, and the parking lot was constantly way too full of uhaul trucks. There were times where I really needed to my access my unit, but could not. I am happy to be leaving.

Tyler Zacker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amit thakkar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alexzondria tiner  |  Overall Experience 
Rating:
5.0

Martin Mueller is a great asset to U-Haul. Please thank him again for me. Thank you.

LINDA CUELLAR  |  First Impressions 
Rating:
4.0

I would definitely use this facility again if needed and recommend it. Very easy process with helpful people. I even got a call when my monthly fee was about to be late, saving a charge - much appreciated.

francine werdinger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mason attarian  |  Overall Experience 
Rating:
5.0

Chris was very helpful at helping me select a storage unit. I was very pleased with the overall experience.

Harriet Coker  |  First Impressions 
Rating:
3.0

Staff was not helpful when I first put my belongings into the unit. I reserved a storage unit that did not require stairs, and I received one with stairs. Unfriendly manager.

Valentina Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nana ampofo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Abby West  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

samantha harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark LeFevour  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HUNTER MOE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john lose  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Veronica Blackwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill Pressly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle Wilson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mckengie Setphenson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY LOVE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arnab Mukhopadhyay  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

rutel shah  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Camillo Tramontana  |  Overall Experience 
Rating:
1.0

The hinge of the door of my unit was bent went I received it. This made it extremely difficult to get in and out of my unit. Unacceptable how you rent units that are maintained like that. I will not be using Uhaul for storage again.

Luke LeTourneau  |  Overall Experience 
Rating:
5.0

The Lincoln Park location is great.

John McCormick  |  First Impressions 
Rating:
2.0

The people were very helpful and hard working - no complaints about staff, although i could tell they have a lot to deal with in terms of the physical layout of this location. The customer evening access hours are too restrictive - 8pm is very inconvenient to deny access for loading or unloading. Most storage places allow at least til 9 or even til 11pm. Pleas reconsider these hours. Great availability of carts, smooth elevator and clear map and markings of storage units. However, the whole layout of the office - loading - drop off area is a nightmare. The building overall is very dirty (especially compared to most storage units) but my storage unit is gross! There are splatters of I-dont'-know-what on the wall, a giant rat trap in the corner by a wall of dirty chipped and flaking brick and paint. Your company needs to clean, repair, de-bug and repaint when a unit is emptied out - seriously. Most of that is basic maintenance. If there is a larger rat or mouse problem I'm sure that being addressed but how bad is it that there is a trap IN my unit? I'm concerned that there maybe rats or mice in my stuff while using this unit. I did not have time to address this with staff before I left town for the month. I didn't think i was going to have to take time to address such issues. I've rented vehicles form Uhaul several times over the years and have been happy with that service but I have to say if this is how your storage facilities are I am not inclined to use them again if even the basic cleanliness and appearance does not improve.

Lisa Skinner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan Gilmartin  |  First Impressions 
Rating:
3.0

Would be nice to have the option of choosing a storage unit and knowing if you are getting an upper unit before just being assigned. For light items an upper level is no issue, if you have heavier items, it would be better to be able to choose something a little more accessible

Donald Finney  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

petra Sweis  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Kelsey Ziemer  |  Online Move In 
Rating:
5.0

This place made moving better. Everyone was friendly and helpful and hard working. It was honestly just really encouraging to see everyone trying so hard. The only critique is for the maps inside the storage units. Maybe it was just me, but I had a hard time understanding them, especially with respect to where the upper units were with respect to the lower units. Fantastic place though! Would highly reccommend. Thanks to you all!

Lee Underwood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Breda Moran  |  First Impressions 
Rating:
3.0

I don't know if it was just the weather or if the guy had a bad day, but he was just not helpful. He was kind of rude and only confused and made it harder to think about what I needed in the store. He insisted a queen sized bed would not fit in a 5x10x4 space but lo and behold it did! Same with all my extra large boxes that I stacked on top of each other. I think it was just a bad day but if I come into contact with that sort of behavior again, it'll just make my storage experience even more miserable than it already is. Everything was clean and well maintained. The temperature was just fine too.

Cayly Chia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tybie Geleerd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Connell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY LOVE  |  First Impressions 
Rating:
5.0

One comment was I wish they were more specific about the type of storage unit I was getting.

PETER COGAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachary Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Asaf Buluvshtein  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kexin Yao  |  First Impressions 
Rating:
2.0

The employees were helpful and kind. It's the location and inside setup. Too many rude customers, traffic on Fullerton, no space to really park to unload. And for the inside, I was in the second floor and then had to walk up stairs to get to my space. It was a rough moving day for me. The location convenience was good, and employees were great, but it's too small for what you all are trying to accommodate. Also, I considered adding another storage unit because I thought all of my stuff would not fit, but the online process was difficult. I had to set up another profile and do the process all over. Then, there was no guarantee I would have another unit nearby or in the same side of the building. I was so stressed.

Taylore Mountain  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jenna Browne  |  Overall Experience 
Rating:
1.0

Can’t access the unit before 7am despite the website clearly stating you can.

Maxwell Dutram  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Elvarina Acosta  |  First Impressions 
Rating:
5.0

Great facility !

Gray Scott  |  Overall Experience 
Rating:
5.0

Friendly staff!

SPENCER COFFEY  |  Overall Experience 
Rating:
5.0

The team was awesome per usual

Andrew DuBois  |  First Impressions 
Rating:
1.0

I reserved a storage facility for my 2-bedroom apartment and was given a very tiny unit that could not even fit a small portion of my belongings. We then had to repack them truck at the facility and go to another storage unit across town. Check in process was extremely slow and now I’m concerned I wasn’t checked out properly because I keep receiving emails from the facility and I am not using a storage unit there.

Rachel Morrison  |  First Impressions 
Rating:
1.0

Made reservation for June 27, UHaul documents confirmed June 27, but UHaul text said move in 6/17. Local facility has 6/17, missed move in date. Local facility made new reservation over the phone,. Access code originally sent is denied. Now stuck in 40 minute waiting line in office. Worst experience.

Sanford Silverberg  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Chad Hoopingarner  |  Online Move In 
Rating:
5.0

Wonderful System

Evan Showalter  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Ananda White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dabney Raburn  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

scefi dawodu  |  First Impressions 
Rating:
5.0

Maybe a sign letting pedestrians know how to get in the building. I walked around trying to find a “welcoming” door and decided to just walk through the garage. Over 2 days I met a guy and a mother/daughter on the street who looked lost and they were trying to figure out the same thing. Just a suggestion.

Erik Graf  |  First Impressions 
Rating:
4.0

Need to put up more signs alerting people that they will not have access if they don’t check out. Not sure why you think it is effective to not allow a paying customer access to their belongings because they forgot to check out. It’s really just poor customer service.

Jameson Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice Cannon-Forte  |  First Impressions 
Rating:
5.0

Donovan was super helpful! Great customer service!

Desiree Milligan  |  First Impressions 
Rating:
4.0

A little pricey for the room given. But friendly staff and clean premises.

lauren mages  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Octavio Ramirez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chris Jowett  |  First Impressions 
Rating:
1.0

The original unit I was given had a massive pole in the entry way, so there way no chance my dresser or any other large object I needed to store would’ve fit. Why even rent this out? Not to mention the unit I switched to, I had to take all my things up a staircase and then again lift everything up 3 ft to get it up into the unit. This was completely unlike what the online description was. I would have never chosen this. The facility has horrible flooring so the carts bounce. I watched someone else moving into a storage unit have their glassware fall off their cart and shatter. Absolutely worst storage experience of my life. Would not recommend.

Sarah Hoesley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James Kascht  |  Online Move In 
Rating:
3.0

I made a reservation for a specific size storage unit and I was given a different one. Staff was not friendly at all when asking for more information about this incident.

Valentina Martin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Banago  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Gonzalez  |  Overall Experience 
Rating:
5.0

Martin and Crystal are awesome to work with.

Stephanie Hindson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Bertoli  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER DENTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ananya Jagtiani  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paulina Lanzagorta  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taneka Nkodo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELBA TORES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deborah Birecki  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nichole Baccam  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan May  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julia Wilson  |  Overall Experience 
Rating:
5.0

Convenient, safe, clean and courteous customer service! Easy and enjoyable interaction with U Haul.

Rob Burch  |  Overall Experience 
Rating:
2.0

Online Drop off process is not convenient and complicated.

Chang Yuan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mckengie Setphenson  |  First Impressions 
Rating:
5.0

Very convenient, simple, easy to follow. Thank you!

Kyle Jennings  |  Online Move In 
Rating:
4.0

Staff were helpful and storage unit was accurately sized. The elevator is incredibly slow and also sometimes the door doesn’t open on the 4th floor when it arrives on that floor.

Max Ellithorpe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

francine werdinger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN MICHON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kendall Reed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christian casibang  |  First Impressions 
Rating:
1.0

I reserved a storage space 2 months ago, I show up yesterday and they say the only one available is not only smaller than what I reserved but also more expensive. Completely unacceptable. I had to throw away items because they wouldn’t fit. This will be the last time I ever use uhaul for storage and I can promise you I will be telling every one I know to never use uhaul for storage in Chicago. Worst experience I’ve ever had.

PETER CROWE  |  First Impressions 
Rating:
5.0

The space was clean and secure. Everyone I interacted with were incredibly helpful.

Amber Bouton  |  Overall Experience 
Rating:
5.0

I was screwed over by Public Storage who assigned me a unit half the size I needed and were closed on the day I needed to move in. I called U-Haul and within 10 minutes was able to access a storage unit that was correctly sized. The staff were friendly and efficient. Highly recommended.

Max Ellithorpe  |  First Impressions 
Rating:
3.0

The elevator was not working properly. Twice I had to go to the sales reps and ask for help. There was not a lock in the unit as the sale rep said and I had to go back and get one from him.

MONICA BRUNO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Megan McGinty  |  Overall Experience 
Rating:
5.0

The unit I originally rented did not allow us to store our daughter’s queen bed. The door was too small. Donovan was super speedy and helpful, getting us switched to a different unit so we could unload and return the truck on time.

Julia Wilson  |  First Impressions 
Rating:
1.0

I’ve been doing business with uhaul for long time, however the experience I had yesterday was horrible. Stuff sucks and uninformed. And sense of costumer service is absent. Very disappointing!!

Vladimir Bermudez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS IWANIUK  |  First Impressions 
Rating:
2.0

This storage units are dark, and too many homeless are living temporarily in the spaces. There is no parking for loading and unloading, no trash receptacles and it feels dangerous to even go to the space

CHRISTOPHER PEAK  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mona Schane  |  Overall Experience 
Rating:
5.0

Extremely professional. And well ran. Great customer service all around from all employees.

Amir Shabazz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

harriet bertsche  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TERESA MILES  |  Overall Experience 
Rating:
3.0

Whenever dealing with a staff member, they always seemed like they were being bothered by having to assist a customer.

Stacy Robertson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Cervinka  |  Overall Experience 
Rating:
5.0

Thank you.

john harvey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

matthew valerio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle Tomlin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aleksys Berra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIA ALFARO  |  Overall Experience 
Rating:
4.0

The gentleman who signed me up and checked me in was unbelievably rude and contrary. He should not be in a job where he deals with the public. I am older and dealing with mobility issues. I wanted the biggest unit that was easy to access and without stairs or difficult corners. He refused to try and help me until I told him how much space I needed, I repeated my requirements. He showed me the location of a couple on the map that were very difficult to access. Another employee overheard the conversation and suggested a unit that was large and very easy to access. He continued to check me in for my vehicle and was increasingly rude. All other employees of the facility were lovely, helpful, kind and cheerful.

Lisa Cervinka  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY BRADLEY  |  Overall Experience 
Rating:
1.0

I was not warned that my storage unit that I rented was 7 feet off the ground with no access ramp. It was dangerous moving in with non professional movers. I am lucky no one was hurt.

Amy Schwartz  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jenni Nguyen  |  Overall Experience 
Rating:
4.0

We secured this Unit to store our Daughter's belongings from Her Dorm since We live in Toronto, Canada. They made the process, quick and easy and We will definitely recommend this facility moving forward.

Allicia Miller  |  Overall Experience 
Rating:
5.0

Thank you! Great staff. Organized operation.

Scott Simon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Segell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kate Farrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dalton Burrow  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph Montgomery  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ABBY SAVIDAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY BRADLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria Ahlmeyer  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Liam Kenny  |  Online Move In 
Rating:
2.0

I got there to take all my items out of my unit and a lock that wasn't mine was on the unit -- not one of the "you didn't pay you fee" locks, just a lock that wasn't mine. We called for some help and were rudely told by Rick, who I believe is actually the owner, that we had the wrong long. No one ever told us what the "right" lock was, but it seems like it was just a ploy on UHaul's end to steal more money from customers. I mean seriously, if I put a lock from a different storage company on my unit and I'm happy with that why do I need to buy one of your locks??

Rachel Schor  |  Overall Experience 
Rating:
5.0

Great selection of moving materials, and a very convenient process to store and retrieve items. Facility very clean, and very helpful and pleasant staff.

Michael Fenstermacher  |  Overall Experience 
Rating:
5.0

Michael B. I was very helpful

Oscar Olivas  |  Overall Experience 
Rating:
3.0

Very nice on the outside, but the inside of the unites were very dusty and collected dust. Very expensive for the amount of dust.

matthew frick  |  Overall Experience 
Rating:
5.0

They were very busy ! Staff needed more help ! I will rent again !!

jeff anderson  |  Overall Experience 
Rating:
2.0

When I reserved the storage unit for my daughter I called out all items that needed to be stored. The Uhaul customers service on the phone said a split would work & assigned me a unit. When I called to confirm reservation a different representative said I probably need a bigger one but did not tell me that in order to put items into it you had to go up 4 stairs to a landing & then lift stuff into unit. This was extremely hard & inconvenient for 2 petite girls in college. So the person at the actual facility gave them the option of getting a 2nd unit that was smaller to put their boxes in where they could manage it themselves because they didn’t have to go up stairs with them. The movers are going to put the 4 pieces of furniture in the bigger one which will have room left over. All other units were unavailable. So basically they have no other choice at this point but to spend extra money which they themselves did not have & rent 2 storage units when in actuality they only needed 1 large unit. Had it not been for the customer service person who gave me inadequate information on which unit to rent & did not tell me they would have to physically carry stuff up stairs, I could have gotten a large unit when I made the initial reservation. I even asked “Is there an elevator” she said yes. But failed to say that they would still have stairs to go up. I am out of state so I had to trust the customer service rep on the phone with the information she gave me. I am angry that we have to pay for 2 units when all we needed was one & I did call in enough advance time to have gotten just one. This is a huge inconvenience & waste of money that the girls did not have that they are now going to have to pay their parents back for.

Sonya Ross  |  First Impressions 
Rating:
1.0

The staff member who helped show me to my unit was helpful, but the employee working the register/in the office was clearly way overwhelmed. She was the only person working, and was taking about 20 minutes+ per/customer. I waited in line (with only one person in front of me) for about 40 minutes just to get shown my unit and get the keys. I had to pay my movers another $200 to wait for an hour because she took so long with each customer. On top of all of that, when I came back to uhaul later that day, my access card didn't even work- hadn't even been an hour since I received it/activated it. Overall it was a horrible experience and very unorganized. There needed to be more staff members working, and the ones who were working need to have a sense of urgency and efficiency, to understand people may not have all day to wait for them to finish chit chatting with the customers while there is a long line of customers waiting. I understand being understaffed, but this was just very poor experience.

greer homstad  |  First Impressions 
Rating:
4.0

The floors were warped and bumpy making transporting goods difficult. Other than that, it was a very easy experience.

will westhoff  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Venkata Bhaskarla  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANK M KINDER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kara Thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miles O'Hare  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Lussow  |  Overall Experience 
Rating:
5.0

Super pleasant staff!

david doerries  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Krista Barth  |  Online Move In 
Rating:
4.0

Negative: Received a call the night before we were supposed to pick up the truck telling us that it was double booked and we'd need to go to a different location much further away. That being said, we reserved a truck 2 days before we needed it and it was on a very very busy moving weekend. When trying to re-book, we were on hold for at least 20 minutes each time we called. Positive: We drove back to Chicago during the riots and we were unable to put our stuff in the storage unit bc of the riots. They let us keep the truck an extra night and were very helpful and friendly along the way!

Joseph Hamilton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Maggio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Chrisos  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Joseph ROMANO  |  Overall Experience 
Rating:
5.0

I’ve needed to use the U-haul facility in Lincoln Park a few times. Every time they have gone over the top in their service. I’ve gone to them even once moving out of the neighborhood. Highly Recommend.

Joan Osborn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHERINE LENNOX  |  Overall Experience 
Rating:
1.0

Elevator is broken for the second day now with no way to access the large items. No contingency plan- no carts on upper floors to at least roll items to staircase, no door stoppers for staircase doors. Email should have been sent to all renters letting know of the issue so people do not show up with help, rented truck to find out that items can be accessed. No information is avaibale as to time line of repairs.

Alexandra Belcher  |  First Impressions 
Rating:
5.0

Given the circumstances with everyone moving things due to COVID-19, people were patient and helpful

leesa wallace  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslie Arthur  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carrie windham  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sydney Macias  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jorge Suazo  |  Online Move In 
Rating:
3.0

no lock in unit still not sure where to park or what rules are

Mark Wiemold  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROHIT KALRA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenna Browne  |  First Impressions 
Rating:
5.0

I spoke to several reps about this rental, and everyone was extremely helpful and kind. Mike at the desk on a first visit and at check in time, Rick on the phone, Jasmine at a national call center, Tameka who phoned me to confirm the reservation and another Rick who took me to the storage space--and a very kind lady who received the returned van and gave me a printed receipt late Friday afternoon, 2/21/20, but whose name I don't know--everyone was most knowledgeable, patient, courteous and personable. Many grateful thanks to each and all!

Walter Ries  |  First Impressions 
Rating:
5.0

I am so happy to know you as a company and will be forever remembered for excellent services Every one needs to know about you and i will be continue to be your customer and public relations person.

Johnsongreatson Uhegwu  |  Overall Experience 
Rating:
3.0

Ok

TAMIKA GUY  |  Overall Experience 
Rating:
5.0

Very helpful

TAMIKA GUY  |  First Impressions 
Rating:
5.0

5 stars+!! And that goes for ALL the personnel I encountered and helped me at my destination 'home base' (UH storage) on Fullerton. Space limited here so pls call for more feedback: 773-251-4507

A John Rosalini  |  First Impressions 
Rating:
5.0

Quick. Good. Friendly

dan nogaki  |  First Impressions 
Rating:
5.0

Great experience super easy the only issue was no 24 hour access other than that it was perfect

Don Buytaert  |  Overall Experience 
Rating:
4.0

Very easy to move in and out! That flatbed really helped. Thanks, Theresa

Theresa Boone  |  Overall Experience 
Rating:
4.0

The staff were especially helpful, even during the press of June 1st, when students were inundating the facility. My one COMPLAINT is that U-Haul didn't prorate the final month of my 2 storage spaces.

James Wareham  |  Overall Experience 
Rating:
5.0

this uhaul was so great! staff was kind and helpful, the space was clean, it was hardly busy, so loading and unloading was really easy. the process of signing up and canceling was super smooth!

reina noura  |  Overall Experience 
Rating:
5.0

Had a great experience. Everyone was extremely helpful and I highly recommend this facility.

Michelle Benites  |  Overall Experience 
Rating:
2.0

Your elevator was broken the day we moved in. Lock left on after daughter moved out. Several phone calls with you saying you take care of it and charge me. Never did. Horrible communication

Ann Arbaugh  |  Overall Experience 
Rating:
2.0

Customer service was awful. I reached out to the store a couple times while I was out of town to see if I could get my rent due date moved to match my payday. Never got a response and had to pay extra

jose mogollon  |  Overall Experience 
Rating:
5.0

Everyone at this location was very friendly and helpful on move-in and move-out. Would definitely come back if needed and recommend this site.

Carol French  |  Overall Experience 
Rating:
5.0

Very well run, no problems at all.

Michelle Benites  |  First Impressions 
Rating:
5.0

Very nice

ivie obrimah  |  Overall Experience 
Rating:
5.0

Great service!

Oscar Medina  |  First Impressions 
Rating:
5.0

Always clean. Well lit.

Brendan Van Voorhis  |  Overall Experience 
Rating:
5.0

👍🏻👍🏻👍🏻

katherine pound  |  Overall Experience 
Rating:
4.0

n/a

Karen Rascon  |  Overall Experience 
Rating:
5.0

Easy access and very convenient.

harriet bertsche  |  Overall Experience 
Rating:
2.0

I discovered that the main door to the parking lot was broken and had been broken for TWO WEEKS !!! The wait time on a Friday evening was minimum half hour with ONE person working. UNHELPFUL!!

suzie sang  |  Overall Experience 
Rating:
4.0

Great experience!

Kirsten Clark  |  Overall Experience 
Rating:
5.0

Nothing to add, I'm very glad I ordered ahead of time, it was a busy moving day!

Yvette Street  |  Overall Experience 
Rating:
5.0

Outstanding service—above and beyond

lawrence weiss  |  First Impressions 
Rating:
4.0

My only issue is expect to wait awhile. While each time I had to go to the office to sort things out or pick up went extremely smoothly, it took a bit of time. Often there's only one person working.

Logan Esser  |  Overall Experience 
Rating:
5.0

I am pleased that my personal belongings were secure at this location. Highly recommend

Charmaine mCallister  |  Overall Experience 
Rating:
5.0

Excellent

Marianne Brooks  |  First Impressions 
Rating:
3.0

The facilities were great, but the staff routinely ingnored customers to talk to each other or stand around on their cell phone.

Ellen Taylor  |  Overall Experience 
Rating:
5.0

The entire staff was friendly ,efficient and knowledgeable. The facility is very clean and organized. They have everything you will need to move.

Karla Gentile  |  First Impressions 
Rating:
5.0

Good svc @ front desk. Noticed damage in our unit while moving in items (some failed or snipped ceiling caging.) Notified manager and he promptly repaired. Will definitely use this location again.

Michael Orlando  |  First Impressions 
Rating:
5.0

.

Amy Bigerna  |  First Impressions 
Rating:
5.0

It seemed to be a very busy and hectic day but staff was courteous and extremely helpful.

Stephen Stack  |  First Impressions 
Rating:
1.0

This facility is next to a university. It was the day before student dormitory move out and they were terribly understaffed to handle the customer needs. it was a 35 minute wait.

Karen Rascon  |  First Impressions 
Rating:
5.0

Great customer service! Mica (not sure of the spelling of her name) went out of her way to be helpful and make the experience easy. Also, Ricky D was a lifesaver! We will recommendation to everyone!

Blair Lowry  |  First Impressions 
Rating:
3.0

The elevator was out of service and they did not provide any assistance. Employees are careless about people’s service and helping in any way possible.

Jose Dominguez  |  First Impressions 
Rating:
2.0

One woman was incredibly rude no one said hi or how can i help you i waited in line for 15 mins (didn’t see that 1 person was free) and she never called me over but I obviously couldn’t see her

beyla mittal  |  First Impressions 
Rating:
5.0

Your staff was phenominal, very helpful, as well as very understanding!

Katlin Webb  |  First Impressions 
Rating:
5.0

Michael was a consummate professional, making sure I knew every in and out of my storage agreement, let alone how, when, and what I can access. All in all a great experience during a hectic time.

John Simon  |  First Impressions 
Rating:
5.0

You all are the best. Super friendly, fun and easy to work with. There was a bit of a situation when my ex gf showed up and I had to call the police. The team at Uhaul were kind about it. Thank you :)

Chris Brodhead  |  Overall Experience 
Rating:
5.0

Very kind and patient and helped explain all the options available. Super simple and streamlined process!

reina noura  |  First Impressions 
Rating:
3.0

I have a problem with the fact that once I vacated my storage unit with about three weeks remaining, that I was then charged for rental of the UHAUL POD. Should have been prorated. NOT HAPPY!!!

Michael White  |  Overall Experience 
Rating:
4.0

The facility is very well maintained but the inside staff is curt and impolite.

john boshardy  |  Overall Experience 
Rating:
5.0

We showed up unknowingly late to the final check-in. We we're hoping to unpack all our stuff and leave the truck. One member of the team, ricky stayed with us after hours to help us finish. Amazing

Ben Adelson  |  First Impressions 
Rating:
3.0

Check out required me to write down a ton of info......and then watch it get typed into the system. Doesn’t make a ton of sense. Also, one very old elevator that you have to run down/up to get it

Nate Chandler  |  First Impressions 
Rating:
5.0

Janet Hales zip code 46224.

janet Hales  |  First Impressions 
Rating:
4.0

n/a

Sheewin Pananookooln  |  Overall Experience 
Rating:
5.0

Great customer service, tight security

HILLARY DEVERE  |  Overall Experience 
Rating:
4.0

Okay

JOHN D HAFELI  |  Overall Experience 
Rating:
4.0

Great location and good service

raidel jorgensen  |  Overall Experience 
Rating:
5.0

Great staff well maintained and clean

troy steiner  |  Overall Experience 
Rating:
5.0

Crystal & the team did a great job of getting me settled in an expedient way on a busy New Year’s Eve. Thank you.

Ronda Howell  |  First Impressions 
Rating:
5.0

Pleased with the facility

Karen Lohrbach  |  Overall Experience 
Rating:
5.0

Great service

Wendy Wainscott  |  First Impressions 
Rating:
5.0

Worked well for our needs.

mary mcnulty  |  Overall Experience 
Rating:
4.0

lines were often too long on busy days. add more staff to meet demand.

studio bleeka llc lisa Moore  |  Overall Experience 
Rating:
3.0

Scheduled time was 7am, online check in option not working. Storefront opened at 7am but did not have my rental ready. Waited an additional 45min Friendly staff, but unorganized. Fix online check in!

Alexandra Farrar  |  Overall Experience 
Rating:
2.0

1. Dirt coated my stuff in a layer of filth. Mouse droppings 2. Payment site shows $0.00 when accessing site to pay - resulted in many late fees for me when I logged on and thought I was paid up.

TRACY SALVIA  |  Overall Experience 
Rating:
4.0

Very good experience.

Daniel Gerard  |  Reservation 
Rating:
4.0

I would use them again

JANELL KIRKLAND  |  Overall Experience 
Rating:
5.0

Everyone was very helpful.

Kristina Boudreaux  |  Overall Experience 
Rating:
5.0

Quick response to inquiries and access issue.

pilita basto  |  Overall Experience 
Rating:
5.0

nice

nathan Peng  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff

angela jones  |  Overall Experience 
Rating:
5.0

no comments

Hilary White  |  Overall Experience 
Rating:
5.0

Person helping us load our storage unit was outstanding

Mike Walsh  |  Reservation 
Rating:
5.0

Except for the initial wait time on the phone, this place provides excellent service, help on what you need and is very safe, clean & convenient

Rajendra Kulkarni  |  Overall Experience 
Rating:
2.0

Poor customer service.

Emery Hanel  |  Overall Experience 
Rating:
5.0

Good experience

dan sutherland  |  Overall Experience 
Rating:
4.0

The only problem I encountered was being assigned two units that were two small before being assigned an apporiately sized unit. Otherwise a fine experience.

Emily Russart  |  Overall Experience 
Rating:
5.0

The whole process was very easy and the staff was helpful.

Solana Oliver  |  Overall Experience 
Rating:
5.0

Wonderful facility, awesome staff

Bryanne Ronca  |  Overall Experience 
Rating:
2.0

When I signed up for the storage unit it was under the assumption that I would have 24/7 access. The hours were very inconvenient to me. I tried to call the supposed manager on duty and was ignored 2x

Ryne Kolessar  |  Overall Experience 
Rating:
5.0

Had my truck and storage unit ready and clean for me upon arriving. The Fullerton location even kept longer hours to ensure I could get all of my items into the unit.

Samuel McDermott  |  Reservation 
Rating:
5.0

Friendly staff, well kept facility. Only issue was the occasional card access issue, but there was always help nearby.

VICTORIA STAHL  |  Overall Experience 
Rating:
5.0

Nice People always good customer service! 💯👍

Dandre Tatum  |  Overall Experience 
Rating:
1.0

I never moved out I stopped that day in Chicago to pay the settlement but they already sold my goods and I spoke to someone 2 days prior and they said I would be good. They sold all my goods for 30$

France Charles  |  Overall Experience 
Rating:
5.0

Keep up the good service

Tati Rude  |  Overall Experience 
Rating:
2.0

Staff was friendly but not helpful. It was a nightmare trying to get information. In the end I just gave up.. I would not recommend.

MICHAEL CARTER  |  Overall Experience 
Rating:
5.0

Whole process was extremely smooth and everybody was very helpful. Made the stress of moving a lot easier.

Taylor Riskin  |  Overall Experience 
Rating:
4.0

Facility was clean and well maintained. Had a mothball smell on 3rd level. Staff is always very friendly and helpful.

Michael J Havdala  |  Overall Experience 
Rating:
5.0

Crystal and her staff are always polite professional and friendly

Jeffrey Cohen  |  Overall Experience 
Rating:
5.0

Never had a poor experience with this location. Always appeared to be very well run and there were no concerns around the security or conditions of storage.

ANDREW OPP  |  Overall Experience 
Rating:
5.0

Great customer service and easy to come in and out to get storage.

Erik Lilly  |  Overall Experience 
No reviews have been submitted for this location.

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