Customer Reviews for U-Haul Moving & Storage of Lincoln Park

3,016 reviews

3175 S Fort St   Detroit, MI 48217
(N Of Outer Dr, Self returns only)

(313) 382-2242

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(313) 382-2242

3175 S Fort St
Detroit, MI 48217
(N Of Outer Dr, Self returns only)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Syl Lewis 
Rating:
5.0

Customer did not leave a comment.

Aaron Ennis 
Rating:
5.0

Customer did not leave a comment.

Jemecca Tolbert  |  Overall Experience 
Rating:
5.0

clean, safe, good deal, would def use again.

LaTrice Hunter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edin Barralaga 
Rating:
5.0

U-Haul truck itself. Seems like it was idling a little rough. Kind of hesitant to get up to speed. I did let the representative there. No, he said he's going to have them look at it to see if it needs a tune-up All right

ROSCOE ALLEN WHITE 
Rating:
5.0

Customer did not leave a comment.

John Logan 
Rating:
5.0

Customer did not leave a comment.

Blake Purvis 
Rating:
5.0

Excelente servicio 🪠

Juan Jerez 
Rating:
5.0

Customer did not leave a comment.

Nareline Ramos Colon 
Rating:
5.0

I'm so glad I received this text message from U-Haul corporation regarding my dealings when renting a U-Haul trailer this past week. I didn't really get a chance to think the people at the location but now that I have this ability to make comments I would like to say I am more than 100% happy in fact to be honest I was expecting a very different experience, I thought it would be a slow process to go through the rental details but it was just the opposite I was in and out so fast and that made my moving experience that much better. They took the time to explain the contract to me and showed me the correct way to use the ramp that was attached to my five by nine trailer. Even when I brought the trailer back I was greeted in a professional and courteous manner. The message I'm writing right now about my experience might sound a little corny but I can't praise the salesperson any other way. I can tell you this much I'm planning another move sometime soon and will definitely go back to that same location where I believe that I am welcome and will be treated with courtesy and respect and I know that from previous experiences I will be getting a quality trailer rental at a very reasonable price.

Daniel Clark 
Rating:
5.0

Customer did not leave a comment.

Kyericka Claybon 
Rating:
5.0

Thank You Mr Tuner.... You are really a kind soul.... God Bless

Englyn Robinson 
Rating:
5.0

Customer did not leave a comment.

terrell crawford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cari Turman 
Rating:
5.0

Customer did not leave a comment.

Kristin Blackwell 
Rating:
5.0

Customer did not leave a comment.

Lametra Green 
Rating:
1.0

I rented a dolly and was charged the full cost of $60 upfront even after I returned it. I had to call customer support before it was resolved. Really unprofessional attitude at that location

Alexander Asidey 
Rating:
5.0

Customer did not leave a comment.

Derrick Williams  |  Overall Experience 
Rating:
5.0

Safe wa very helpful every one thank you

Yasmine Hill 
Rating:
1.0

Below comment is meant for both sections..

DAviance Jones 
Rating:
5.0

Customer did not leave a comment.

Jt howard 
Rating:
5.0

Customer did not leave a comment.

Noah Delagarza 
Rating:
5.0

Customer did not leave a comment.

Mohammad Shah 
Rating:
5.0

The manager was very helpful.

Robin Hudson-Ferzo 
Rating:
5.0

Customer did not leave a comment.

Vicky Andrews 
Rating:
5.0

Customer did not leave a comment.

Joseph Williams 
Rating:
5.0

Customer did not leave a comment.

Lexie Freeland 
Rating:
5.0

Customer did not leave a comment.

Donell Harris 
Rating:
5.0

The service is awesome

Troy Guyton 
Rating:
5.0

Consider digitizing the entire process like a warehouse vending machine. You could keep staff on hand just to stock moving items for sale/rent in the warehouse-like store front. Customers could walk in and serve themselves. Vehicles and trailers could be rented and returned to the same areas with digital mea s to captures and assess damage. Short of that nothing. The process went very smoothly and staff were friendly a d efficient.

Stephen Gilson 
Rating:
5.0

Thanks

MOHAMED ABDULLAH AHMED 
Rating:
5.0

Customer did not leave a comment.

John Taylor Jr 
Rating:
5.0

Professional

ALEXANDER OSEI ASIBEY 
Rating:
5.0

Customer did not leave a comment.

Imad Sufyan 
Rating:
5.0

Customer did not leave a comment.

Parthenia j Hodges  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Machelle Billingslea-Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Machelle Billingslea 
Rating:
5.0

Customer did not leave a comment.

Ernest Mcdowell  |  Overall Experience 
Rating:
5.0

Cool and professional

Jeremy Hansen 
Rating:
5.0

Customer did not leave a comment.

MARIVEL VASQUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha Puttick 
Rating:
5.0

Customer did not leave a comment.

Dorothy Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

samantha sutton 
Rating:
5.0

Customer Service was very friendly and helpful

Ajanae Clark-Davis 
Rating:
5.0

The gentleman at the desk was very professional and helpful

bionca rippetoe-baker 
Rating:
5.0

Hello U-Hal It's always my pleasure to use your services the people there are always professional and loving to your customers please keep up the great job sincerely Kevin chatman sr

KEVIN E CHATMAN 
Rating:
5.0

Friendly and helpful staff. Nice facility.

Lakeisha Jackson  |  Overall Experience 
Rating:
5.0

Very very nice customer service

mavis dixon  |  First Impressions 
Rating:
5.0

The fellow who helped me hook up the trailer and show me all the details was fantastic. I wish I remembered his name, but he had a University of MICHIGAN jersey on that day!

John Demko 
Rating:
5.0

Kevin is doing amazing at this location. Excellent service and great people

Dasjah Kirkwood 
Rating:
5.0

Not a thing! The customer service was Great and it didn't take long at all! And I rented exactly what I needed and it was Very Clean! Allinall a Great Experience!!

Robin Lawson 
Rating:
5.0

Each & Everytime I Go To Rent Moving Equipment From U -Haul Located @ 3175 Fort Street & Gleason In Detroit,Michigan. The Equipment Is Clean & Ready To Go I Always Have A Very Good Experience From The Manager-( Kevin Turner) & All Team Member's Working There I Just Returned A 6x12 Enclosed Trailer This Morning 🌄 Monday January 1,2024 @ 9:00am Happy Camper No Problem's To Report Thank You Take Care Enjoy Your Day Amen 🙏.

Theodore Kidd 
Rating:
4.0

Customer did not leave a comment.

barbara washington 
Rating:
5.0

Everyone was friendly especially Michelle. Thanks again. Check in was quick and the young gentleman was very respectful.

ENGRID GUDGER 
Rating:
5.0

Everything worked out well. The staff was very friendly and helpful.

Kevin Bowlby 
Rating:
5.0

I had a really good experience with this location I would definitely recommend this location

EBONIE ANNE DICKERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dana MILLER 
Rating:
5.0

Customer did not leave a comment.

Tracy Karriem 
Rating:
5.0

Customer did not leave a comment.

TRACY LYNN CLARK 
Rating:
5.0

Customer did not leave a comment.

Everett Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Everett Davis 
Rating:
4.0

Great costumer service!!

brian kelp 
Rating:
5.0

Keep the guy at the fort st location. The other guy at the Roseville location messed things up.

Ethel Campbell 
Rating:
5.0

Best service and clean trucks. Very good customer experience. I will recommend this location to all my family and friends.

Khushdil Ebrahhim 
Rating:
5.0

Customer did not leave a comment.

Blake Purvis 
Rating:
1.0

Dirty truck Rude people at the store.

James Stalcup 
Rating:
5.0

Customer did not leave a comment.

Stephanie Cade 
Rating:
5.0

Customer did not leave a comment.

Marcus Gray 
Rating:
5.0

Customer did not leave a comment.

tianna allen 
Rating:
5.0

Customer did not leave a comment.

jim brown 
Rating:
5.0

Customer did not leave a comment.

Sayra Torresdey-Aguilera 
Rating:
5.0

Retired Senior Citizen can't handle a price hike every year that is why I closed kept it for 20 years but had to go it's too expensive for a Senior on Social Security

ROSCOE LAVENDER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC MICHAEL 
Rating:
5.0

Nothing, the wait time for service was slow but other wise they were polite and friendly

Sherry Woods 
Rating:
3.0

Have more than one person on site. Pick up and drop off took too long when arrangements were pre registered.

Nancy Higgins 
Rating:
5.0

Customer did not leave a comment.

Willie Johnson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DARRYL ANTHONY HULL 
Rating:
5.0

Great customer service.

Mae Conley 
Rating:
5.0

Salesman at this location was very helpful, kind and friendly.

Linda Stone 
Rating:
5.0

Customer did not leave a comment.

cheyenne lucci 
Rating:
1.0

Rented a trailer and had to find it myself and hook it up myself because nobody came out. Had to wait forever until the worker came and verified that I hooked it up properly and that was after i had to go get him myself. When I brought the trailer back, I had to disconnect it myself because the worker never came over to where he told me to back it in at. Could not park it properly because there was no room to back up. Got no help at all during pick up or drop off. Very unprofessional and will not rent from this location again.

Anthony Raasch 
Rating:
5.0

Customer did not leave a comment.

Dorretta Gravette 
Rating:
5.0

Customer did not leave a comment.

Roscoe Lavender 
Rating:
5.0

Angelina was excellent she did her job well and was very nice. had another customer on the phone giving her a hard time she still was professional.

Christopher Johnson 
Rating:
5.0

Friendly and polite staff

Yanet Uresti 
Rating:
4.0

The only problem I seen was the checking in when no one is there.

Bill Thomas 
Rating:
5.0

Customer did not leave a comment.

Donna Crowe 
Rating:
3.0

Honestly I been there for 6 years it’s been good besides them always raising my rent every 6months which sucks I started off at 80$ then cancel my storage after them tellin my stuff goin up to 120$ not including the taxes the staff at the Lincoln park rude takes forever to help you and when they do they have attitude. But I can honestly say the general manager there is a great guy Kevin help me and was very nice n try make me happy the best he could after I had a problem with one of his front desk guys there but Kevin a great manager if I ever decided to go back there which I hope never but it would because of Kevin thank you again.

brittany ramirez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antoinette Rogers 
Rating:
5.0

Customer did not leave a comment.

Thomas Joseph Grihorash 
Rating:
4.0

Customer did not leave a comment.

Samantha Rye  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorene Leonard  |  Overall Experience 
Rating:
4.0

Good customer service

Sharon Brown 
Rating:
1.0

Customer did not leave a comment.

karl lionberger 
Rating:
5.0

Customer did not leave a comment.

Brittany Turner  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gregory W Griggs 
Rating:
2.0

The steering wheel was grimy or falling apart. We weren't given instructions on what to do when we got our vehicle until after we had left. We received no paperwork.

Glenn Wolowiec 
Rating:
5.0

Customer did not leave a comment.

Shannon Luttrell 
Rating:
2.0

The service was great when picking up the vehicle. The problem was when dropping it off because it was after hours. I did the online return like it said in the paperwork, but when we needed to upload a picture, confirming the mileage and the gas level, it would not except the picture to upload. There was another option to select if you were having trouble uploading the picture and I completed the rental return at that time. The next day I got an email saying I was charged for an extra day, a service fee, and a couple other things which I should not have been charged for. I had to call back and whoever I spoke to said it showed in the system that I completed the online return and they had no idea why I was charged all of that extra money. I then had to make another phone call to make sure things were going to be refunded, and even in that phone call the refund was not correct until I explained more and I had to push back pretty hard to get all of my money refunded. So my rating is because if you have customers do their part on their end, the online portion should work as planned, and we should not have to take so much time making phone calls to get money refunded to us that should’ve never been charged in the first place.

Derek Bailey 
Rating:
2.0

When I picked up the truck estimated bill was $74 but when I returned it was a $124. If I went over, it should’ve been $50. I disappointed because the print out didn’t explain it at all.

Bridget Campbell 
Rating:
5.0

Customer did not leave a comment.

Katherine Ducharme 
Rating:
5.0

Customer did not leave a comment.

Richard Bouchard 
Rating:
5.0

The owner of this facility and his staff were very helpful and helped me get into the right storage unit, I had a little delay with getting my storage unit but it was definitely worth it. I would recommend this U-Haul facility.

Felicia Dixon  |  First Impressions 
Rating:
4.0

The Lincoln Park location was very helpful. They did not require me to drop the U-Haul off at a different location which was originally supposed to be for Allen Park Michigan. They were very helpful and I appreciate the Lincoln Park location. Overall, I had a problem with the scheduling/traffic department. They need to do better with their logistics and figure out a way to where they are able to meet their customer needs and be more flexible. I will probably never use U-Haul again for any type of long distance traveling/moving. I would prefer just to spend the extra money to have more convenience and flexibility with a different company.

Ajanae clark-davis 
Rating:
5.0

Customer did not leave a comment.

RAYMOND BYRON HURD 
Rating:
5.0

Customer did not leave a comment.

ERIC MICHAEL 
Rating:
5.0

Customer did not leave a comment.

Brenda Cobb 
Rating:
5.0

Customer did not leave a comment.

jay cagle 
Rating:
5.0

Very easy and fast

MATTHEW JAMES SABIN 
Rating:
5.0

Very helpful and friendly staff

Ron James 
Rating:
5.0

Customer did not leave a comment.

ShaVaughn Bell 
Rating:
4.0

The truck needed new windshield wipers. Otherwise, it was very clean inside!

Donald Sillanpaa 
Rating:
5.0

Customer did not leave a comment.

Tina Burse 
Rating:
5.0

The staff was very accommodating and friendly!

Lakeisha Jackson  |  Online Move In 
Rating:
5.0

The only thing of my concern was the ignition cylinder . I had to locate the sweet spot to start the truck. The second safety issue was that the headlight control was being pushed into the dash board. So I found it difficult to turn on the headlights during the evening driving hours.

Jozef Udovic 
Rating:
5.0

Extremely helpful staff. They made my moves seamless and pain free.

TIMOTHY EBHOMIELEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veronica Small 
Rating:
5.0

Customer did not leave a comment.

Sharon Moore 
Rating:
5.0

Customer did not leave a comment.

Brittany Caballero 
Rating:
5.0

Flexible rates/discounts/promotions keeps me interested.

Mason Drake  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthoney Stevenson 
Rating:
5.0

Customer did not leave a comment.

Jose Salazar 
Rating:
5.0

The experience that I had was excellent. The manager was the best and easy to talk to. He also was courtesy and polite. I would recommend this uhaul 37158 fort street detroit michigan 48217 to all my family and friends. Thank so much. Have a wonderful day

Carolyn Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Courtney Loving  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber Wyatt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Everett Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADERAL BEAMON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caroline Muglia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Williams  |  First Impressions 
Rating:
4.0

I like storing my stuff there but I took my stuff out early and didn't get no refund hello 3 weeks that didn't stay there I don't feel it that was right

Jane Barnes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sheree Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY LOU GERWATOWSKI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly Rouse  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHERI MOORE  |  Overall Experience 
Rating:
3.0

Tired of price hike every few months. Started at $49.99. Now paying $69.99. Too much for the drug infestation area. I'll return if prices drop.

Melvin Hendrix  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

DAVID MUNOZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri Parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOE BOVAIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald Holloman  |  First Impressions 
Rating:
5.0

The team at U-Haul in Lincoln Park are an amazing group! They helped me out in one of my darkest times and helped any way possible! Go see Kevin, he will take care of you

Darcie Toler  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Theresa Ware  |  First Impressions 
Rating:
1.0

The unit was clean but smelled of rat or rat urine so bad that the clothes that I was wearing smelled of rat.

Kimberly James  |  Online Move In 
Rating:
4.0

Need a elevator

MARK JAMES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN RICHARDSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aviola Emanuel  |  Overall Experience 
Rating:
5.0

Great customer service

Gail Massey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaquita Jones  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

jackie dudley  |  Overall Experience 
Rating:
3.0

I am grateful and honored to have U-Haul as a good place of storage but they need more help and sometimes they need more money to help and to enhance most of the time the customers will try to upset or disrupt the employees

CHARLIE FOWLER  |  First Impressions 
Rating:
5.0

The woman and young man that helped me were so helpful and kind. I was having a rough day- sold my house, had to move everything on my own, I was overwhelmed. They were so kind and considerate and made the process so much better.

NICOLE LYNN VASHER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank Jr Harden  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Courtney Cochran  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREA BRANTLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

subri lowe  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

johnnie mae williams  |  Overall Experience 
Rating:
5.0

need more workers

ROSE WILDER  |  Overall Experience 
Rating:
3.0

Truck was to old.

JOHN WESLEY GAMBRELL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cheryl Copeland  |  Overall Experience 
Rating:
1.0

I don't like that storage building because they do people wrong and throw people stuff out illegally and I feel like they need to all be fired and they need to get good people to run the building the right way

CHRISTOPHER BURKE  |  Overall Experience 
Rating:
1.0

My stuff was stolen out my unit. They changed my lock without notifying me and I had to pay for a locksmith. Their under staffed and when I contacted customer service they had little to no records for my account.

markea Jenkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quianisha Gordon  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shonna Ware  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SLACK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

balazc Lencz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tawana Nawls  |  First Impressions 
Rating:
5.0

Staff friendly and professional. Great service. Very accommodating. Thanks for your service.

Annis Anderson  |  Overall Experience 
Rating:
5.0

The whole crew was very good and very helpful to me, I had no problems at all. The young men would always ask me if I need help moving my stuff in or out of storage and the older man helped sign in and the young lady that helped me when I returned my uhaul she was very helpful, so overall I was very happy.

Lisa HESLEY  |  Overall Experience 
Rating:
5.0

Extremely helpful staff.

balazc Lencz  |  First Impressions 
Rating:
5.0

Excellent Customer Service. Employees were friendly and informative. Answered any questions I had. Explained Storage Unit hours and rules. Advised getting insurance, which I bought. Very happy as a customer.

sandra becker-sofiamidis  |  First Impressions 
Rating:
3.0

They couldn't get the payment schedule together causing me unnecessary calls to the bank and their home office

IDA BROWN-MOORE  |  Overall Experience 
Rating:
5.0

Very helpful staff, quick service and always professional! I will always be a customer to this UHaul.

KAILAH WEATHERSPOON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank Sanders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina Crabtree  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Parthenia j Hodges  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karla Harris  |  Overall Experience 
Rating:
5.0

Very comfortable with the services and Very professional staff.

Donnell Holmes  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful.

jason self  |  Overall Experience 
Rating:
5.0

Very helpful and understanding

ryan moore  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

monica young  |  Overall Experience 
Rating:
2.0

I had to take all my furniture to the dump. It was covered in mouse urine and feces. I am so upset and will not not be able to recoup my losses for my new house anytime soon. I thought this was a great place to store my belongings but I was definitely wrong!!

Melissa Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly Rouse  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ophelia Wray  |  Overall Experience 
Rating:
5.0

Amazing

Katherine Dumas  |  First Impressions 
Rating:
1.0

My unit had a lock on it and I wasn’t offered a alternative even a larger unit or a smaller unit nothing. The door that you have to go into has no lights so basically somebody could be standing there and you wouldn’t even see them. I didn’t feel comfortable because the door is in a alley with no lights. Had only one employee working the Dass had once I found that my unit had a lock on it I had to wait over a half an hour for service.

Jennifer Roth  |  Online Move In 
Rating:
5.0

I feel that if people dont use the whole month on storage ,some rent money should be reinbursed

JESSICA RAE HINOJOSA  |  Overall Experience 
Rating:
3.0

Just was sad when I couldn’t get my little money back for the lock i purchased at U-Haul.

Sarah Williams  |  Overall Experience 
Rating:
2.0

Was not given access to my storage unit and I wasn’t properly instructed on where it was and how to get into my unit

Nikia Ford  |  First Impressions 
Rating:
5.0

Little to high on the price

Jose Salazar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andrea Peguese  |  Overall Experience 
Rating:
5.0

Enrico ward

enriqo ward  |  First Impressions 
Rating:
2.0

Thank God for your staff person, Free. She was the one shining light on this entire process. The computer system was so slow that even though my vehicle was pre- reserved/registered, it took nearly 45 minutes to process my vehicle/ storage rental. The App continually went down so I could neither verify pre-rental or do the online return. Again Free was there to assist. I needed a larger storage unit than you had available and needed to move to another facility.i also needed a second truck. Dealing with the second location and with 800 rep was so frustrating. The unit I reserved online was not actually available. I was actually sent to yet a 3rd location but gave up and located a closer facility operated by a competitor. (I couldn't get a call back to verify that the unit was indeed available). We were able to return to the Lincoln Park office to return our trucks and again I have already been here 40 minutes awaiting my return documents (and refund for the unneeded lock). BUT: Free has apologized for the delay and is doing what she can to help me. (While teaching all the other team members?) I can only imagine what a dynamo she would be, if the technology could keep up with her.

GAYLE JONES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VICTORIA ALEJANDRO  |  First Impressions 
Rating:
5.0

Both the check in gentleman and the helpful ground agent were both knowledgeable, funny and friendly.

Angela Patterson  |  First Impressions 
Rating:
3.0

Decided it was time to move out since the price was being increased by more than 50%

WILLIAM GALANTE JR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Ann Purves  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica Glenn  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

JAMIL BUIE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annmarie sheedy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANE MAYA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

benjamin cotton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roberto mejia  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MERVIN OLIPHANT  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brianna Morris  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

India Bailey  |  First Impressions 
Rating:
3.0

There were no ramps to allow easy access upstairs, too many stairs no elevator. The upstairs unit did not have lighting in the unit.

Arline williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yoletta Hall  |  Overall Experience 
Rating:
3.0

Need to keep the property more clean from debris and broken glass. Also need more than one way to enter and exit the property to stop the gridlock when trying to drive ib out drive out. Manager needs to more friendly and courteous to the customers.

roynell gambrill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rhonda Weston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina Crabtree  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonja Fuller  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DARYL PEGUESE  |  Overall Experience 
Rating:
5.0

Awesome place and helpful

Candice Morris  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

monica young  |  First Impressions 
Rating:
5.0

Just trully loved the attendants. Tammy looks out for you.

Marcia Taylor  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

David Hayward  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joesph sharp  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Candice allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kaith bradley  |  Overall Experience 
Rating:
5.0

they went beyond helpful I had a piece of furniture couldn't move showed easier way to move it and helped thank you so much

Loretta Reed  |  Overall Experience 
Rating:
5.0

I love the lady who runs this office!

Leslie Gaston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tasha Abbott  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

kristie Holloway  |  First Impressions 
Rating:
5.0

I want to thank you for all you done for me and my things

latsha ashby  |  Overall Experience 
Rating:
5.0

Great customer service.

katrina hollis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Ayers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clyde Rowsey  |  Overall Experience 
Rating:
5.0

I must say for 3 years I had no problem. Very very clean I also take pride in that. Thank you. Great faculty.

Valencia Daniel  |  Overall Experience 
Rating:
5.0

The storage unit was amazingly clean and well maintained, not one spider or critter. The staff was friendly and professional in assisting me with my unit needs especially with the winter weather when the locks and Hardware my freeze or rust.

Jennifer Benson  |  Overall Experience 
Rating:
5.0

I rent for four year do to fire never had problem with staff or build wish it had a elevator thanks for your great service

denise coyle  |  Overall Experience 
Rating:
5.0

Great ppl great attitude and great customer service

David Rodgers  |  First Impressions 
Rating:
5.0

I was very satisfied thank you very much Tammy and all the people who work at U -Haul in Lincoln Park Michigan Keep up the great JOB

Juanita Jimenez  |  Overall Experience 
Rating:
4.0

The older caucasian lady was very grumpy......

CYNTHIA HAYES  |  Overall Experience 
Rating:
1.0

Tammy is a liar and she’s disrespectful I have a video of her disrespecting me and lying on me then evicting me for no reason!

Antoine Bell  |  Overall Experience 
Rating:
4.0

Good.

Laron Jordan  |  Overall Experience 
Rating:
1.0

Get not gain excess to storage unit because electrical problem with code lock can I get in after 5pm

Lashawnda Marshall  |  First Impressions 
Rating:
3.0

Just needs a little more cleaning up around the back area where I utilized due to it looking unclean in that area only. Other than that it was a good experience...I thought first months were free?

PATRICIA SCOTT  |  Overall Experience 
Rating:
1.0

The staff was laughing about my reservations being messed up then had the wrong storage unit for me which had me there for over 2 hours. Called the general manager Tammy she just as rude as her staff

Shamonik Warren  |  Reservation 
Rating:
5.0

Staff was very helpful and friendly.

brian dunn  |  Overall Experience 
Rating:
5.0

Good service.

tara lucci  |  Reservation 
Rating:
4.0

Jarrod was very helpful!

Linda Dean  |  Reservation 
Rating:
3.0

For the amount of space i was paying for it dod not accommodate my items stoted and eventhough i had 24 hrs access to my storage it was limited to my usage and there is not one elevator available

Urena Glosson  |  Overall Experience 
Rating:
2.0

Unorganized young tall white guy very rude, not helpful at all . Fort street location

Winifred Hinton  |  Overall Experience 
Rating:
5.0

This is my favorite uhual to come too.

LATOYA SWANN  |  Overall Experience 
Rating:
5.0

Great Customer Service

Tina Williamson  |  Reservation 
Rating:
1.0

I rented a storage unit for over 4 yrs. After I paid for a uhaul truck to move my items out the storage unit the staff informed me they lost my key and made me pay for a locksmith. Rude/bad service.

CARLITA BUFFINGTON  |  Overall Experience 
Rating:
5.0

Thanks

Marcia Mcdavid  |  Overall Experience 
Rating:
5.0

No problems.

MICHEL DICAIRE  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top