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shanuka janiseCustomer Reviews for U-Haul Moving & Storage of Lilburn
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would say that Pondra, the storage manager was very professional and extremely helpful. She made the move-in seamless.
James Cooper | Online Move InI’m there should be an in between answer option for some of these questions. The facility is infested with Japanese Stink Bugs which they should do something about. I brought a few unknowingly and unwillingly with me, hidden amongst some of my belongings. My unit was in the top floor. When I went to pick up and move out it was raining outside - apparently inside too. My unit had at least two leaks coming from a leaky roof. It was obvious they were old, ongoing leaks considering one leak was next to a metal beam that was rusting. I took plenty of pictures. I immediately called down to let the manager know about both issues. She replied “The bugs have been here since I’ve been here” and to two of my boxes being soaked “Did you get insurance?” EXCUSE ME?!? How about y’all maintain your building/property!!! I shouldn’t need insurance from things being damaged because y’all can’t repair a roof!! WHY was I paying $150 to has CLIMATE CONTROLLED storage when you can keep the weather out?? Not to mention paying a 50% late fee and getting the same rude manager on the phone when I tried to discuss that with someone in your office?!? I have a new unit where I moved and it HALF what I paid at your place. So, can I say it was a terrible experience? Yes, 100% I can with these issues just stated. Was it all the time? No, most of the time it was okay and not obvious issues. Then again how often does one hang out at their storage unit? Tondra, the manager I spoke of, has ZERO business working in customer service PERIOD. And please, I do not need her to call me again with her insincere apologies. She was rude on the phone a couple of months prior and when I was angry at the party who came with me she also decided she was getting involved with that too. Threatening me with not letting me lease the truck - even after it had been paid for. Telling me I was calling her names when all I did was tell my party that she was being over reactive. Also your policies on your website don’t match up with what she said I had to do. I’m guessing, since she wanted to make my day even tougher, the website would be the correct procedure and not what she said. I was extremely happy to get my items out of this place. Was the overall okay, yes. All your other employees seemed to be professional, accommodating and courteous.
Lisa Jezierski | Overall ExperienceMs Pondra is a very nice lady and takes excellent care of her facility and her customers
Ambrosher Hall | Overall ExperienceI just wrote out and then deleted my long customer complaint about the management at the facility. In the spirit of the Christmas holiday. Let’s all have an amazing year.
Morwen Bush | Overall ExperienceThe female manager there is a great leader! You definitely have the perfect person at your establishment. She needs a raise-she goes over and beyond for your company and deserves to be compensated.
tameeka royster | Overall ExperienceWhy make customers do everything online if you are going to make them submit and answer all the same questions in person. The General Manager Ronda or something like that was unprofessional.
Justin Kursinsky | Overall ExperienceIf someone is looking for a great spot to store personal items...do not pass this place up. Nicest people ever!!
Tyona Tanner | First ImpressionsThe super Pondra is amazing and wonderful no
Robin branden | First ImpressionsMultiple calls, no response. Overcharged on my bill. I will think twice before using this location or Uhaul again for that matter
Greg Glennie | Overall ExperienceStaff was always super friendly and helpful.
Samuel Griffin | Overall ExperienceVery friendly and nice!!! They were always on it!!!
Valshea Gause | Overall ExperienceThe guys there were very helpful, and went out of their way to ensure that the unit is what I really need. The world really lacks THIS kind of customer service & care. Thank you 🙏
Robert MILLER | Online Move InYes the staff at the Rockbridge Rd location were great. The was annoyed by my questions and was ready to assist me in anyway
Mykiya Jones | Online Move InGood experience. Thank you.
Valerie Williams | Overall ExperienceGreat Service from the young man at the counter thst day. I didn’t get his name but he’s a keeper.Very calm and professional.
Diarra Davis | First ImpressionsRented a car hauler which worked out great!
JOSE GOMEZ | Overall ExperiencePondra Jones was very helpful and always says hello when I am there! 10 stars for her *********(
Jamie Burba | Overall ExperienceDiego and the younger guy that he had working with were totally awesome!! Great guys and they make a really good team!! They are definitely an asset to U-Haul!! Thank you all, Kathy Velker
kathleen BELKER | First ImpressionsPondra is hands down exceptionally helpful & an engaging Manager. Our year long storage experience at the Rockbridge in Lilburn, GA has been nothing less than pleasant & positive. We highly recommend the professionalism, easily accessible & clean facility.
Sharon Kellman | Overall ExperienceThe associate who took helped me get set up with my storage unit and my moving truck reservation was super helpful, was an absolute sweetheart and answered all of my questions. The manager Pondra, on the other hand, was the complete opposite experience. She was incredibly rude and unprofessional, and I was shocked when she told me she was the manager. I was so disgusted with her attitude and behavior that I cancelled my moving truck reservation, and cancelled my storage unit with no backup plans even though I had to be vacated from my residence in 2 days. I have never experience such unprofessional behavior and poor customer service. On top of it all...she had a trainee with her! I will never do business with her or uhaul again after that experience.
Jonathan Strickland | Overall ExperienceThanks
Alvaro Leva | Overall ExperiencePondra and the entire team were extremely helpful and professional.
Ticola Jones | First ImpressionsThank you, Pondra!!
Andre Wallace | Overall ExperienceThanks
Saul Santiago Romero | Overall ExperienceGreat customer service!!!! Take care of all your essential needs when it comes to moving!!!!
ANIKA JACKSON | First ImpressionsI started out with one manager, Michelle Allen, and ended my rental with a second manager, Pondra Jones. I started with a good experience and I ended with the same good experience. The facility was always clean and attended. The staff was always courteous and helpful. Highly pleased with the service & my items from storage are in perfect condition.
Thomas VanLaningham | Overall ExperienceThe only thing I had an issue with was when I went to drop off a load at about 930pm last night there were U-Haul trucks parked in the road going off around to the back of the building that I am going to assume had been returned. It was like they just pulled in and parked there in the middle of the road so the didn’t have to walk down?? I couldn’t get up that way to my unit, instead I had to go in the front door which isn’t a big deal it just took me a little bit longer so I think I was about two minutes late getting out.
Lisa Jezierski | First ImpressionsI was well taken care of and got it exactly what I needed. Staff was wonderful, friendly, and helpful.
Supriya Hughes | First ImpressionsGood people in the she deserves a raise since she is the only always working alone And you guys raise the price 2x in one year
George Gonzalez | Overall ExperienceAttendant was nice however I don’t feel Uhaul in general is transparent in their services and there are hidden fees & issues I experienced
lorna dawe | First ImpressionsMy RV was vandalized (Catalytic converter stolen) will not ever recommend anyone to store a vehicle at this location. There was no notification sent out stating that nine U-Haul trucks were also vandalized in the same manner. U-Haul showed no concern and didn’t even offer any compensation with this situation occurring on their property.
MICHAEL RUFFIN | Overall ExperienceGood súper happy
Saul Santiago Romero | First ImpressionsLights have not been coming on in the area my unit was located, thus very dark within the unit.
Nancy Gordeuk | Overall ExperienceThe rate increase every year was ridiculous. Every time brought it up or stated I would be late, I was questioned, when would I like vacate my unit. We are living in hard times, and kindness is it’s own reward
LINDA KING | Overall ExperienceGreat storage site--everyone was always so helpful
Linda James | Overall ExperiencePondra is professional, capable, and pleasant. She manages a clean facility with an excellent staff. Nothing is neglected and she's always ready to her customers.
ELIZABETH LANIER | Overall ExperienceGreat service
LARRY WHITE | First ImpressionsThe the employee could have a better attitude in service
thomas odom | Overall ExperienceFriendly and helpful staff. Checking in a new customer from beginning to end was thorough and excellent.
SYED RIZVI | First ImpressionsThe ladies I dealt with were wonderful!
Elridge Wade | Overall ExperienceLove the place, hated that the ownership kept raising rent, especially on a renter that was there for over 5 years, always paid on time and was never a problem. I stuck it out during the pandemic when I was not working for almost a year because I stored my business materials (team building) there even though I never needed them and was making no income. Charge new people more when they rent, leave excellent renter rates alone. I would've stayed for a few more years as my business improved but the last 7% raise was too much. So I'm gone. You lost an easy $1800 a year for a $120 a year raise.
DALE MOODY | Overall ExperienceGreat service!
JEANNIE WILLIAMS | Overall ExperienceMegan in particular was very helpful. We had an admin problem at the beginning but she kept working on it and with a good attitude. It was resolved quickly and I enjoyed working with her.
John Cummings | Overall ExperienceThe manager there is so unprofessional and should be fired. When I first came to Uhaul the manager at that time was helpful, friendly, and made my move in a good experience. When I left management changed and it was the most horrible experience I have had, the manager was rude, lazy and all around made Uhaul look bad. I have always looked at Uhaul as a class storage company but after dealing with her it gives the impression of The lowest class storage company. She spoke as if she was from the lowest educated part of Atlanta and treated me as if I was not important. Not only that but when I moved out she did not want to do her job and complete my move out which resulted in being charged the following month and I had to go through a lot just to prove I moved out to get my refund which I did and received my refund after a week. And yet again she fail to do her job once move and left me in her system again and they debit my account the following month as well when I called to have them refund my money and remove me from their system she spoke to me as if I was bothering her and even told me not to call there again as if she did not care I was over charged once again. I am stilling waiting on that refund as of today. I will never use your company again and have made it clear to all my social media followers that if they want good service any other company is better than yours. I know I have personally help 5 of my friends find other companies so they could move their belongings from Uhaul to a better company. I always have a lot of friends and business associates in the property management world who I have expressed my concerns with regarding your company and with your prices increasing and never being the better price in the first place they have also decided to discontinue referring clients to Uhaul. I hope this feedback helps make major changes to your company so that one day you can once again be seen as a class A storage facility.
Amanda Puckett | Overall ExperienceThe staff went above and beyond to make sure I had a storage unit that would work for me. They did extra work and did it cheerily. I really appreciate them.
John Cummings | First ImpressionsThe staff needs to work on their customer service . This location seemed to be under staffed.
Tessa Prentice | Overall ExperienceWe are moving from Lilburn to Marietta and used your facility to store small furniture, clothing and just "stuff." After 26 years in one home, we acquired a lot of "stuff." Your facility and staff made our move possible. The facility was clean, safe, and always available to us. The staff was friendly, helpful, and seemed to always be in a good mood. When I moved out, the trk I rented was available when I needed it and fit my needs perfectly. Zero negative about my experience w/ Uhaul.
andy bible | Overall ExperienceGet customer service skills Cery knowledgeable about the business.
RENA ETIENNE | First ImpressionsMeghan was wonderful! Very helpful and knowledgeable and went above and beyond to make sure I was taken care of. Great customer service!!!
Tia Dowell | First ImpressionsPondra was amazing at address and resolving my issues and concerns. I appreciated her bright smile and warm personality.
Trenecia Hamerter | Overall ExperienceFilled the bill exactly according to my needs
Scott Dotson | Overall ExperienceOverall my experience with you facility was convenient and trouble free, the staff there were courteous and friendly.
Derek Coventry | Overall ExperiencePondra was so helpful and amazing to work with. She made it so easy for us to get set up with everything. If we ever need to rent or store again, we will drive past every other uhaul place to go here.
Jeff Pollard | Overall ExperienceThank you
Lyndon Carr | Overall ExperienceI have used this location multiple times for storage as well as truck rental. Cassie, as well as everyone else in the office, was super helpful with answering questions and explaining procedures. The facility is well lit, clean, and conveniently accessed from the front and back of the building. I would highly recommend this location at 140 Rockbridge Rd NW, Lilburn, GA. Many thanks to the staff for making my experience a pleasant one.
Bonnie Young | Overall ExperienceMichelle was awesome!! She really went above and beyond. Satisfied isn’t enough to express how grateful I am and how well taken care of I was.
SANDRA SEABROOK | Overall ExperienceVery helpful and friendly people. Went above and beyond to help me.
SPENCER HANLEY | Overall Experienceexcept for the constant price increases, I think this is a terrific storage facility. the lady in charge is always friendly and professional
Courtney Capps | Overall ExperienceSuperb handling of our out-of-state move. Every detail addressed and implemented so that our move-in went flawlessly. Our truck return and storage access were amazing it easy when circumstances are generally stressful. THANK YOU Michelle and U Haul!!
ELIZABETH LANIER | First ImpressionsManager hung up on me and was not very friendly. Will not recommend to anyone.
Ney Martinez Perez | Overall ExperienceMichelle and Casey were so accommodating, professional and friendly. We had a challenge with our movers and although U-Haul couldn't do anything, Michelle and Casey still took the time to call to make sure we were alright. Thank you! We would definitely recommend this storage facility to everyone.
Adilah Brodie | First ImpressionsMichelle is and has always been the best. I don’t care if I live 50 miles. I will always store at that Uhaul or recommend anyone who wants too. You rarely find great people like her in this world. 100/10
RICHARD LEWIS | First ImpressionsMichelle and her staff were always pleasant and easy to work with. They handle things professionally and with ease. Whatever problem I had they were able to work it out. Thanks for your service.
dolores pettijohn | Overall ExperienceEvery one was just awesome Michelle, Johnny and Rich. Keep up the good work
Natashia White | Overall ExperienceExcellent customer service
miriam jimenez | First ImpressionsGood experience with all the staff. They were very helpful and knowledgeable.
JEFFREY MOORE | Overall ExperienceMichelle and the staff were very helpful and ensured that my move in experience went smoothly.
alyson Gray | First ImpressionsStaff was very friendly and helpful.
JEFFREY MOORE | First ImpressionsStaff great, facility is convenient to my home, and I rented a van from this facility previously.
Shari Lydy | First ImpressionsMichelle Allen was wonderfully kind and compassionate to me during a difficult period of transition in my life. I felt like I had a friend at UHaul and I will miss her very much.
Karen Scott | Overall ExperienceBoth of the gentleman working yesterday evening were amazing, professional, respectful and very helpful. Thanks for hiring people like them
Gabriela Mills | First ImpressionsMichelle is awesome!!
Heath Hunt | Overall ExperienceMichelle is a great manager!
BARB PETTIT | Overall ExperienceGreat experience
Antonio Cole | First ImpressionsOur U-Haul facility is top notch. The manager and employees are friendly. I have had no problems with them ever. Pricing is reasonable. I am very satisfied.
LYNNE MORELOCK'ROY | Overall ExperienceStaff was excellent to work with. Facility was clean and well organized
Mike Robbins | Overall ExperienceI used this storage family for many years and Michelle had alway been very friendly and helpful. The facility was always impeccable.
MANSELL ADZOBU | Overall ExperienceAll of the staff were helpful, informed, and friendly. I especially want to point out Mohammed and Michelle have both assisted me above and beyond the call of duty on more than one occasion. Thank you.
Terrilynn Adom kankam | Overall ExperienceVery pleasant and kind. Clean place and I was in and out at a short amount of time. She was under a lot of pressure and stayed as pleasant and helpful
Janice Gibson | First ImpressionsWorking with Michele was great!!!!
PATTI KIRK | Overall ExperienceMy first experience with the manager Michelle was by phone before I arrived in Georgia. Michelle's pleasant and helpful demeanor provide for me, the comfort of knowing when I arrived -I would be dealing with a competent and reliable business person. When I arrived, Michelle was professional, helpful and very friendly -providing exceptional customer service. This was all while Covid-19 protective measures had been implemented for customer and staff protection. I applaud Michelle and Uhaul for taking this crisis seriously and for doing what they could to keep us all as safe as we can be. For all these reasons I gave the top rating. Thank you Michelle for making this process easier for a very tired traveler. I would recommend this business to friends and family.
Gisele Lucia | First ImpressionsI thought everything went well--friendly customer service, and access was easy; just a little glitch in the beginning where I found it hard to see what the manager was showing me with the swipe card.
Jodi Lewis | Overall ExperienceVery good storage building. Has a lot of storages to fill. Easy to pack and unpack storages and a lot of space.
Jessica Stapor | Overall ExperienceGreat place. I recommend this location for any uhaul needs.
Uhaul Moving and Storage Auction room | First ImpressionsI'm happy to have had great customer service, and a sale of storage made simple!
Jodi Lewis | First ImpressionsExceptional customer service with Michelle!! She explained all the charges and plans perfectly. Looking forward to storing my belongings there. UHaul is lucky to have her!!
LINDA WILKERSON | First ImpressionsI needed to have 24 hr access
Jennifer Grizzard | Overall ExperienceMichelle is a great manager and was very helpful.
DAVID CREWS | Overall ExperienceExcellent customer service as always.
Tasha Moore | First ImpressionsExcellent facility! Great service! Will return!
Recycle Reuse | Overall ExperienceExceptional cleanliness and service from Michelle and Andre
Ayman Alabsa | First ImpressionsExcellent customer service and well maintained facilities. Great shoutout to Michael for over-the-top customer care.
Dale Braddy | Overall ExperienceThere should be know late fees!
KEITH DORSEY | Overall ExperienceProfessional, Helpful, Friendly, and Efficient. We are repeat customers to this particular location because of their reliability and knowledge.
Mamie Kerr | First ImpressionsBill was great and helped us tremendously
KELLY MCDANIEL | Overall ExperienceI opted for the one month free storage and stored my things May 19th, 2019 and retrieved all of my belongings Jan 1, 2019.They’re are still trying to bill me for the unit.
MARK ASBELL | Overall ExperienceMichael, was super professional, kind and couldn’t have been more accommodating. Thanks for everything
Samuel Cabrera | First ImpressionsMichelle is the best! She was very helpful and always went over and beyond. I would come back just to see her!!!!
Buddoo And Associates | Overall ExperienceWe were impressed with the friendliness and helpfulness of the staff. Great job1 Thank you!
KELLIE NUNLEY | Overall ExperienceSuperb service and excellent facility!!!
James Yohe | Overall ExperienceMichelle and the staff re excellent! Sincerely, Morinette Abraham
Morinette Abraham | First ImpressionsThe service was excellent. The only issue I have is the wait time for issuing the access card. I was told sometimes it takes up to an hour before the access card is activated. Thank you
Smittie Harvey | First ImpressionsThey were patient with me and went over every step on what happens when I want to access the storage area. They made sure that the pass worked and that my lock was securely fastened to my area.
Carol Buchanan | First ImpressionsNice place
Dianne Mohr | Overall ExperienceGreat place
John Brian Forbes | Overall ExperienceCustomer service was quick, easy, and friendly!
melanie stewart | ReservationI have had the unit for over 4 years. Michelle is the greatest! I repeat the Greatest. We only gave it up because we finally have a house with storage areas and we delivered a truckload to Goodwill
BARRY PRINE | Overall ExperienceStorage was ok but the front office needs to improve on customer service (in person and especially over the phone.)
Eugenia Cooper | Overall ExperienceWater under window Lots of dead bugs at move out I never had a problem in two years thank you u haul
DAWN KOTOWSKI | Overall Experiencethank you!
carrie elzey | Overall ExperienceThe employees were exceptional and courteous.
Winda Teal | Overall Experience