Customer Reviews for U-Haul Moving & Storage of Lewisville

8,600 reviews

525 N Stemmons Frwy   Lewisville, TX 75067
(On the Southbound I-35E service road Next to Sam's Club, Next to Sam's Club (just North of its parking lot).)

(972) 353-2116

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(972) 353-2116

525 N Stemmons Frwy
Lewisville, TX 75067
(On the Southbound I-35E service road Next to Sam's Club, Next to Sam's Club (just North of its parking lot).)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service from this location. My go to place for helping me move stuff.

Ben Swinney 
Rating:
5.0

Customer did not leave a comment.

Arthur Henry 
Rating:
5.0

Nothing

Lisa Travis 
Rating:
5.0

That team was superb. They truly care about patrons and have far better attitudes toward upholding brand name fulfillment.

matthew murray 
Rating:
5.0

Customer did not leave a comment.

Gary Grant 
Rating:
5.0

Muy buena experiensia lo recomiendo.

fernando garcia 
Rating:
5.0

Customer did not leave a comment.

Mohammad Khan 
Rating:
4.0

Decent performance for the weight I hauled.

David Hodan 
Rating:
5.0

Thank you for being available for us in our time of need. Tamika

TAMIKA REYNOLDS  |  Overall Experience 
Rating:
4.0

This reply is about the car transport we needed. The crew loaded the trailer onto the truck and strapped the car down for us in the pouring rain...above and beyond...great job. The drop off location was even better...just really nice people that cared about taking good care of the customer. I was impressed. I was not impressed with trying to call the local location, automatically transfered over to a nationwide calling center and could not talk directly with my simple question. Not cool.

anthony andrews 
Rating:
5.0

Customer did not leave a comment.

Pamala Mackintrush 
Rating:
3.0

have the vehicle YOU promised at the location you said it was going to be. I showed up at my appointed time, I was finally told several minutes later the truck I asked for was 15 miles away, and I could just drive up there to get it. so I can pay for more miles? I was canceling the reservation when luckily someone dropped off a p/u so after another 10 minute delay the reservation was put in my name. I haven't read the fine print on your guarantee, but I think it's clear y'all didn't hold up your end of the bargain

Gerald Hand 
Rating:
5.0

Customer did not leave a comment.

Matthew McAllister 
Rating:
3.0

Have staff available to check and hook up the trailers.

Guy Tidmore 
Rating:
1.0

Cheryl was absolutely rude when I questioned my charges. The payment screen I viewed reflected different information from what she was telling me so I questioned the charges.

John Black 
Rating:
5.0

The I-haul app made the after hours drop off very easy

Richard McKee 
Rating:
1.0

They did not have an appliance dolly available even though I reserved online ahead of time. The workers did not show up for morning shift so we had to hook up and lift trailer ourselves, luckily my husband was with me, as a single female I’m not sure what I would have done. The light cord for trailer was missing so we had to go back in and get another one to much confusion from the the employee. It just made for a long moving day. Then at the end I had to return it the trailer to one store and appliance dolly to another. I wish we would have just gone to the other location (811 e state hwy 121) first. They were very knowledgeable, friendly, they had everything at one location and had people ready to help us. The worker there offered to load our appliance dolly into our trailer. I’ve done many U-Haul trailers in the past. This was very different from the normal and disappointing. I would not recommend the stemmons freeway location to people looking to move.

CAROLINE BROOKE 
Rating:
5.0

Customer did not leave a comment.

Robert Marshall 
Rating:
5.0

Customer did not leave a comment.

shepherd welsh 
Rating:
4.0

The manager was very helpful and friendly. The 3 other employees I encountered were not very helpful and not customer friendly. When returning a trailer I really needed a receipt that showed I returned the trailer unharmed. I had to make 3 trips into the showroom while getting the runaround. I tried to tell an employee that there was a dolly in the trailer as he walked away from me. When I followed him to see if he Heard me he just said “ I heard you” not bothering to stop walking away from me all the while.

GARY OLSON 
Rating:
4.0

Customer did not leave a comment.

Carlene John 
Rating:
5.0

Customer did not leave a comment.

James Andrew 
Rating:
5.0

Please explain the charges

RHONDA HOWMAN 
Rating:
4.0

Truck was parked too close to a van. Barely got in. When backing out, I thought I would hit the van on the other side. Also parked too close.

DOUGLAS CLER 
Rating:
4.0

Customer did not leave a comment.

Zachary Bell 
Rating:
4.0

Customer did not leave a comment.

Greg Burk 
Rating:
4.0

This trailer was beat up and modified when repaired from the original configurations. I am grateful the damages were not assessed to me but this makes it hard for me to dispute charges when it is so hard to see what is damaged and what is not.

Jonathan Salomon 
Rating:
5.0

Customer did not leave a comment.

Tom Nowell 
Rating:
4.0

Customer did not leave a comment.

Christopher Macias 
Rating:
5.0

Staff was friendly, professional and got me in and out quickly. They answered the phone promptly when I called, I was not put on hold. The car trailer I rented was in good shape, even the tires were in great shape. Probably the best all around U-haul experience.

Perry Lowery 
Rating:
5.0

I have rented both a truck and trailer the past two weekends. Using the website was a very bad experience. On the first rental, we had to call customer service. They were very helpful. On the second rental, I gave up and just called the dealer directly. The service I received there was excellent. The website is a real drawback and I will just call dealers directly in the future.

paul stevens 
Rating:
2.0

Pick up scheduled for 7 am. They were not set up yet so I came back at 7:15. I had a reservation already, but they did not have any gas in the truck they had set for me. Took another clunker with .25 in the tank. Meanwhile highway was shutdown both ways over the lake so had to take another longer route around the lake at $1.19 per mile. Truck transmission made noises the whole time. Not well maintained.

Kenneth Enos 
Rating:
5.0

Customer did not leave a comment.

Philip Bennett 
Rating:
2.0

U-haul changed my reservation (less convenient) from a local place in order to get the size I requested. However, neither the size truck I reserved nor the dolly I reserved were available. So, I had to drive much further and take multiple trips, resulting in a more-than-anticipated mileage charge. The staff was very polite, and had to endure an alarm beeping at the front door.

Stuart Birdseye 
Rating:
5.0

The staff that hooked up & removed the trailer were efficient and offered good safety tips

JOSEPH BOWLEYJR 
Rating:
5.0

Customer did not leave a comment.

Lilibeth Mendoza 
Rating:
5.0

Nothing needs improving everybody was nice and professional they got me in and out.

Tevorish Frazier 
Rating:
4.0

The nice man who helped hook up the trailer for me was very helpful, pleasant and knowledgeable. The lady inside was not very friendly and sneezed into her hand before using same hand to hold my phone and ID. She should learn common etiquette and use a tissue.

Julie Lawson 
Rating:
4.0

Customer did not leave a comment.

Ralph Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Williams  |  Overall Experience 
Rating:
4.0

My service was prompt and courteous. The 10’ truck was in good shape with 90,000 miles on it. I’d rent from here again.

Charles Humphreyson 
Rating:
5.0

Customer did not leave a comment.

Roger Badchkam 
Rating:
5.0

Great experience with this group. They got us in/out very quickly (which is probably what all people want). Keep up the good work everyone! Bill/Susan

Bill Susan Morrison 
Rating:
3.0

Customer did not leave a comment.

YAEL SKINNER 
Rating:
5.0

Excellent attention!

Manuel Grillet 
Rating:
2.0

Paid my storage over the phone and then card was hacked, well someone tried to use it the following day and transaction was denied. Also no one should have to pay full price if they are not there the entire month. Had to pay a month of storage just for my belongs to be there 6 days. I wouldn’t advise anyone to use this place.

Teandra Hillard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joe lawhorn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa mccoy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bill Canady 
Rating:
5.0

Muy bueno

Kelvis Perez 
Rating:
3.0

Customer did not leave a comment.

Linda Ratliff 
Rating:
5.0

Customer did not leave a comment.

John Henkel 
Rating:
2.0

Customer online app didn’t work, dates and hours were incorrect, total charges were unknown til after, paper receipt was an issue. Customer service poor.

Guy Haskell 
Rating:
5.0

Customer did not leave a comment.

Bea Grosser 
Rating:
5.0

Customer did not leave a comment.

Kenneth Wood 
Rating:
1.0

Customer did not leave a comment.

Isabell Aggrey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin Rice 
Rating:
5.0

Great team working at this location

Matthew Green 
Rating:
4.0

Helpful staff

Garret Povar 
Rating:
5.0

Customer did not leave a comment.

Kimberly Pardi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Autem 
Rating:
5.0

Customer did not leave a comment.

Brandy Kindles  |  Overall Experience 
Rating:
5.0

The gentlemen that helped me by the name of Antwan from the Lewisville command center on setting up my 5x8 trailer reservation was Great on answering all my questions. And the gentlemen by the name of Jeff from the Lewisville location also was very helpful on my trailer pickup/ dropoff easy breezy!!

ROBERT HAMMERSTROM 
Rating:
5.0

Customer did not leave a comment.

Danny Danielson 
Rating:
5.0

Great customer service from this location!

Ethan Powell 
Rating:
5.0

Customer did not leave a comment.

Allen Jenkins 
Rating:
5.0

Customer did not leave a comment.

Amaiyah Carter  |  Overall Experience 
Rating:
5.0

The guy helping me hook up my trailer was awesome. I wanted to give a big thank you to him. Awesome job.

Donny Dierschke 
Rating:
5.0

I have rented from this location for years and always great service.

JOHN SIGETY 
Rating:
4.0

Customer did not leave a comment.

Cynthia Mooney 
Rating:
5.0

Customer did not leave a comment.

Martin Rice 
Rating:
5.0

I may be wrong but I think the coolant or something needs to be checked maybe the hoses because it sounds like it’s clicking. Otherwise the truck was in OK shape. It would be good if you guys would wash off the steering wheel. They are always so black with dirt. This location is the best location in the world which I have used! True!

Constance L Clark 
Rating:
5.0

Customer did not leave a comment.

Phillip Cortopassi 
Rating:
5.0

I use the Lewisville location whenever I have items that need to be moved from one location to another.

Dwayne Brown 
Rating:
5.0

Excellent

Kim Neal 
Rating:
5.0

Customer did not leave a comment.

kevin sullivan 
Rating:
5.0

Customer did not leave a comment.

William Haynes 
Rating:
5.0

Customer did not leave a comment.

Tamara Baer 
Rating:
5.0

Customer did not leave a comment.

Raul Neyra Padilla 
Rating:
5.0

The staff are Amazing, professional and very caring. I was greeted when I first walked in. I moved in today and I'm very very satisfied.

Claudette Herndon  |  First Impressions 
Rating:
1.0

The truck was not cleaned .. they handed over the keys to behind the building truck was parked .. Uhaul windshield sign was up .. there was empty energy drink can in the cup holder .. I drove the truck to the front of the office and handed over the items to the shop attendant.. It is cold and rained in DFW metroplex since last Friday.. The driver side door leaked cold air in the cabin .. because of the rain and cold I was not able to finish my moving in one day. All I needed is a couple of extra hours to finish and I could deliver the truck back. Same night I called in I was told even if I keep it for a couple of hours I have to pay the full next day rental, they charge me for it .. Not happy .. The truck was leaking water inside the cargo. It was all wet inside the cargo in the box… The truck drove rough with a lot of vibration and noise on the road at 65 mph..

RAHIM KESHWANI 
Rating:
5.0

Customer did not leave a comment.

Donavon Singleton 
Rating:
5.0

You need a paper based back up for when the computer system is down

Kenneth Wood 
Rating:
5.0

The person in charge, running the POS..in my attempt to provide the reservation number, I was told that was of no help. He was flustered by having too many customers in line.

Chris Lyles 
Rating:
1.0

Hire employees you are interested in the customer needs instead of there cellphones. I was not explained about miles that come with my truck. I was not walked out to show where my truck was just sign here slide card and truck on the other side facing the street.

Abigail Rodriguez 
Rating:
3.0

Thought it was outside it was not but refunded me so I was happy

Tanner Lindle  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dexter Williams 
Rating:
3.0

Customer did not leave a comment.

CAYLA TRAMMEL 
Rating:
4.0

Customer did not leave a comment.

Scott Pomeroy 
Rating:
5.0

Excellent! Will do it again. Had a flat tire and UHaul took care of it without delay.

Grant Svane 
Rating:
5.0

Customer did not leave a comment.

Eric Bitting  |  First Impressions 
Rating:
5.0

Fix the bullet hole in the windshield would be a better presentation. But everything worked out fine.

Earl Shields 
Rating:
5.0

Customer did not leave a comment.

Edward Kuyon 
Rating:
5.0

Customer did not leave a comment.

Ejoyce Dixon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rafel nativiv 
Rating:
5.0

Customer did not leave a comment.

JOHN SIGETY 
Rating:
5.0

Customer did not leave a comment.

Thomas Hampton 
Rating:
5.0

Great team work going on

Perry Smith  |  First Impressions 
Rating:
4.0

Staff did not know when air pressure was checked last or what it is set to. They took care of it for me but without me asking that probably would not have happened.

Danny Blum 
Rating:
5.0

None

ALBERTO MEDRANO 
Rating:
5.0

Customer did not leave a comment.

Phillip Waller 
Rating:
4.0

Customer did not leave a comment.

Russell Dial 
Rating:
2.0

Stop trying to charge my account RANDOMLY!!

Eddie Foard 
Rating:
5.0

we appreciated that you found a bigger unit nearby which made the transfer of our belongings easier.

RALPH VARBLE  |  First Impressions 
Rating:
5.0

Almost new vehicle with low mileage and clean. Excellent drive.

Mohammed Khan 
Rating:
5.0

Customer did not leave a comment.

Mark Bush 
Rating:
3.0

Ramp was broken very dangerous to use, I reported it when I returned it, I hope they fix it!

Ken Fisher 
Rating:
5.0

Customer did not leave a comment.

ARCHIE RISON 
Rating:
5.0

Customer did not leave a comment.

Bradley Hrabik 
Rating:
5.0

Customer did not leave a comment.

Shakevia Morgan 
Rating:
5.0

Customer did not leave a comment.

Ronnie Black 
Rating:
5.0

Customer did not leave a comment.

casey mead  |  Overall Experience 
Rating:
5.0

The Stemmons Freeway location in Lewisville is very friendly, clean, and has a staff that is extremely easy to work with. I’ve used them several time and will continue to, along with referring anyone looking for moving equipment.

Brock Mincks 
Rating:
3.0

The vehicle had preexisting damages and less fuel than reported. I documented this at pickup, through the app. Documenting this caused the return process to take 30 minutes. And I left with a feeling of uncertainty.

JOHN HOWARD 
Rating:
5.0

Customer did not leave a comment.

Angellica Grayson  |  Online Move In 
Rating:
4.0

Nothing it was self explanatory

Kristina Thompson 
Rating:
5.0

Great customer service and a seamless cross-town move … thank you, Lewisville U-Haul!

DAVE HAYES 
Rating:
4.0

Customer did not leave a comment.

David Hyer 
Rating:
5.0

Customer did not leave a comment.

Nicole Rollins  |  Overall Experience 
Rating:
1.0

Lack of training and communication led me to waste an hour of time attempting to get my free one month storage unit. I had to call management to get things straightened out on a morning where I didn’t have an hour to waste. I was told I had to use the lock in the unit - great - it’s in packaging I can’t even begin to open.

susan Covington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon Vaughn  |  Overall Experience 
Rating:
5.0

Friendly and helpful.

Francisca Herrera  |  First Impressions 
Rating:
4.0

Most staff were kind but at times some came off short and rude.

stephanie reid  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Spencer Mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shadaka Jordan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Swoger  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karl Hamann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEENA MOLINA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clayton Lewis  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brianna Castro-Garza  |  Overall Experience 
Rating:
5.0

Gm Carl and his staff have been wonderful and helpful professionals and caring people and individuals I have noting but gratitude for them

Vincent Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindy Carlo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY LACAZE  |  Overall Experience 
Rating:
4.0

The only thing that was a bit hard for me was moving is exhausting and I had hired movers to come help me move stuff out of uhaul into storage unit but I had a worker from uhaul ask me multiple times if they could do it for me instead of having the movers show up and kept asking if I just used cash app. I didn't feel safe about going that route with someone I didn't know well so I continued with having movers I hired come to storage facility.

stephanie reid  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caroll Jones  |  First Impressions 
Rating:
3.0

Donation area was disgustingly over packed! Needs to be cleaned up!

Stormi Hightower  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keshu Jones  |  Overall Experience 
Rating:
5.0

Thank you for the great customer service. A highly satisfied customer

CYNTHIA WELLS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEXTER WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marta Imhof  |  First Impressions 
Rating:
4.0

Gave a 4 star because the line wait was long inside store. Need more customer service help, especially on the weekends.

SHIRLEY LACAZE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cathie Rowland Robert  |  Overall Experience 
Rating:
5.0

Excellent Service. Knowledgable Staff.

Catherine Mc Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Khadijah Aquil  |  Overall Experience 
Rating:
4.0

Good place, easy and convenient. Most of the staff is very helpful, a couple are on the cool side but that didn't deter me from renting, that's their problem not mine. I already have one storage unit, we moved our son up to this area and he ended up needing two. Overall, it is a good place to do business with. One last thing, the cleaning lady does a fantastic job and the place always have a great smell to it. She is very kind and respectful.

Julian Mott  |  First Impressions 
Rating:
5.0

Very friendly and to the point is how I handled business. All the Uhaul workers was nice and helpful with whatever I needed done. Thank you guys for everything

Ejoyce Dixon  |  First Impressions 
Rating:
3.0

They keep running my debit card for a storage unit I know longer have and have not had for a month please fix

Cory Walker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LELAND KOHUTEK  |  Overall Experience 
Rating:
5.0

Customer service is great. They take all the time needed to assist you. Very helpful..

AHIEZER TORRES  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nikki Simpson  |  Overall Experience 
Rating:
3.0

When going into the Lewisville location, the lady there didn’t say hello! She just said what can I assist you with! Really had a bad attitude

Marvin Harris  |  First Impressions 
Rating:
5.0

The staff was very friendly knowledgeable and professional. They made me feel very welcomed. It was super easy and convenient and affordable. The storage unit was very clean.

Keshu Jones  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeremy Stafford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan Swoger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLODENE REYNOLDS   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brianna Hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Waugh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK ADRIAN CORTEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neil Rosser  |  Overall Experience 
Rating:
5.0

Thank you for keeping my belongings safe for 6 years!!!

TENEKA HARRIS  |  Overall Experience 
Rating:
5.0

Staff very helpful and knowledgeable

DAVID NORRIE  |  First Impressions 
Rating:
1.0

This is the WORST storage experience I have ever had. I moved my things out after two months of storage. Left the door OPEN, they have continued to charge me. I received a phone call last May. The woman advised the door was open when doing a check. I told her then that I was done using the unit. Still they continued to charge. Worst experience ever

Sequoia Wiggins  |  Overall Experience 
Rating:
5.0

No comments

irene contreras  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LEMONDE BETTS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Kleid  |  Overall Experience 
Rating:
4.0

Facility good, App and system, not so much

Mark Shandley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

casey mead  |  First Impressions 
Rating:
5.0

Excellent facility. Employees always polite and helpful. Will use them again when needed.

JACK JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shannon wingo  |  First Impressions 
Rating:
5.0

There was difficulty with weather which they helped me above and beyond

genevieve scott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luka Wendel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAMUEL HERSEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy Hendrix  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlotte Hachtel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry Hargrove  |  Overall Experience 
Rating:
5.0

I had a great experience. Delano was helpful every visit. I greatly appreciate the amazing customer service.

CRYSTINA KENDRICK  |  Overall Experience 
Rating:
4.0

Great customer service I would recommend this location to alot of friends

malcolm boyd  |  First Impressions 
Rating:
5.0

Buen servicio rapido y comodo

David Camacho  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon Vaughn  |  First Impressions 
Rating:
4.0

Really good experience. Everyone was really nice and was able to help me out

coleen fitzgerald  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRANDY WRIGHT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anessa Harvey  |  Overall Experience 
Rating:
5.0

Always very clean and very convenient. We loved keeping our furniture here.

Kris Murphy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EARTHSAIL WILSON  |  First Impressions 
Rating:
5.0

Pleasant visit to store. I didn’t Exeter storage unit.

Stanley Loggins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sharon bazan  |  Overall Experience 
Rating:
5.0

The manager read the message that I posted when I logged into my account online. He prepared my statement prior to my arrival. Excellent customer service!

Carla Chiemeka  |  Overall Experience 
Rating:
5.0

Thank you for your service. Your staff has always been very helpful each time I needed assistance. Thank you again!

Daniel Camacho  |  Overall Experience 
Rating:
5.0

Amazing 👏 Friendly Staff ,Awesome hours very convenient 👏 🙌🏼🙌🏼

Patricia Trevino  |  Overall Experience 
Rating:
1.0

This was the worse customer service situation I have ever been in. Your staff told me that I had 24/7 access. I get to the unit and try to unload my uhaul trailer after hours to come across not being able to. I had my wife and children ( 2children and a newborn) waiting in y’all’s parking lot trying to get help to get into our unit. Also had to miss work because I had to call customer service multiple times.I call and talk to several customer service people just to get told they cannot help me. Then I ask to speak to someone higher up just to keep getting told that in emergency situations like this y’all have no plan in order to proceed to help your customers. I talked to 3 customer service reps and then a customer service manager. 1) customer service rep hung up in my face. 2) was a customer service rep through the live chat that pretty much had no care and couldn’t help. 3) was a customer service rep who listen and tried to help me to the best of her abilities. She did keep telling me that there wasn’t anyone I could talk to. Finally I got to talk to a customer service manager who was great and helped me every way he could. I still didn’t get access to the storage but he did send out emails. I believe on emergency situations y’all need more plans to help y’all’s customers.

Johnathan Warren  |  First Impressions 
Rating:
5.0

The staff was professional at all times and I never had any issues during the length of my rental of the storage unit. On multiple occasions, I witnessed the cleaning lady constantly sweeping and mopping all areas of the storage facility.

daniel duran  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isaiah Vaughner  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

laney sloan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rashonda Samuels  |  First Impressions 
Rating:
5.0

Employees are really great. Especially, the gentlemen that takes your truck from you or helps you with just about anything outside. Super nice, and very very strong work ethic. My only complaint is that it sometimes takes near forever to get to the front desk. There really should be two employees working the front desk at all times.

Kimberly Flynn  |  Overall Experience 
Rating:
5.0

Great staff! So helpful and friendly

marsha mcmillan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sharon bazan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jay Jeffries  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUWANA THOMAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Faye Pike  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Crystal Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

De Kendrick Woods  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Wareham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobbi White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobbi White  |  Overall Experience 
Rating:
1.0

I called to confirm my reservation and the lady was extremely unhelpful. She didn’t even know if the office worker was “down there because she could have sworn she came in and said by a long time ago” even though the website said it was open. I asked if there was a way to go check or call the desk specifically to see and she said “oh sorry she doesn’t have a phone down there so you’ll just have to go see” It was an absolute nightmare picking up our truck with the 24/7 check in and on top of that they never gave us the dolly and furniture cloths we paid for. So getting this call after going through all of that was just the thing for me to never use U-Haul again.

McKenzie Christopher  |  First Impressions 
Rating:
5.0

Protect your power better. :-) while I was moving in the power went out, not your fault but made things weird.

Warren Kimberlin  |  First Impressions 
Rating:
5.0

The lady who was there that 1st day was very friendly, informative and helpful. I really have never used a storage before and even the next day when I had questions she was eager to answer them . It was a great experience my 1st time to need a storage.

Rosie Campbell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erin MCGAUGHEY  |  Overall Experience 
Rating:
4.0

Little on the “pricey” side but other than that, place has everything you need for moving and storage!

Lance Turner  |  Overall Experience 
Rating:
4.0

Good, but the waiting time was long!

Lola Oporto  |  First Impressions 
Rating:
5.0

There was only one downside, there was a lot of old furniture and stuff in the foyer by the elevators while trying to unload. But, for all I know they were getting ready to have it removed. Overall the facilities were neat and clean.

Cindy Carlo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maletta Larry  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

DAVID SANMIGUEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sidney irons  |  First Impressions 
Rating:
5.0

Thanks, I received great service. I had no problem with anything. Excellent Service!

Lois Arnold  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BILL DUFUR  |  First Impressions 
Rating:
2.0

The owner of the facility really should work on her people skills. Also, the facility is very quick to assess fees. If these two items were improved, customers would be more likely to keep their units longer. Also, they would be more apt to pay their bills on time. Remember that people like doing business with people they know, like, and trust. I never felt like I could know, like, or trust this owner.

Melissa Brooks-Blakesley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lesley Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SALOMON RUIZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre Sparrow  |  First Impressions 
Rating:
5.0

Great!

Kwangwoun Kim  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lacey Lytle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara Robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy Bellett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Dryja  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Phillip Mitchell  |  First Impressions 
Rating:
5.0

Everyone was very nice and went out of their way to be helpful.

Erika Rougeaux  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jairo Ortiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria Barretto  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANE WALKER  |  First Impressions 
Rating:
5.0

The staff was amazing and the storage was very clean.

DAVID LANE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Deleecia Clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEITH DAVID  |  Overall Experience 
Rating:
5.0

Got what I was looking for. 24 hour access, auto pay, within my budget, and a spacious storage unit. Used it last night with no issue. Guy who helped us was casual and friendly. Really needed a storage unit for awhile now, so glad this is done. We were gonna shop around a bit, but my wife and I used them back in 2010 so we went with what was familiar.

Patrick Hill  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARTI GLENN HART  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teneshia tidwell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kayla Terry  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dianne anderson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRANDY WRIGHT  |  First Impressions 
Rating:
5.0

Chelsey at the lewisville location was so helpful. Above and beyond service. Very professional

JYLENE WORMINGTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Todd Hyde  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUAN FLORES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim Mau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amer Bader  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Marian Mathis  |  Overall Experience 
Rating:
5.0

I would have stayed but I was not able to send packages to the facility other than that very professional.

Steve Dearlove  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cory Garcia  |  Overall Experience 
Rating:
5.0

Very helpful staff

GUADALUPE GALVEZ  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and nice!!!

mary habersham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Watson  |  Overall Experience 
Rating:
5.0

Everyone was very friendly!??

mary habersham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tanya Nunnery  |  First Impressions 
Rating:
5.0

Angela at the Lewisville, Tx North Stemmons Freeway location was amazing!!!! Her staff was extremely helpful with my move from San Antonio, Tx. She understood my stress level regarding my move and made the situation easier for me. Highly recommend her location!

SUE REYNOSO  |  First Impressions 
Rating:
5.0

Everyone was very friendly but they moved very slow process took awhile

Tonya Blount  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DUANCHELLE LEWIS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARTI GLENN HART  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shante Wilson  |  Overall Experience 
Rating:
2.0

Employee was clueless and new. I had to explain how to process order using plain common sense. 1.5 hrs of my life gone due to lack of training and experienced personnel. Turning in rental and checking into new unit should have NOT been that hard.

corey perez  |  First Impressions 
Rating:
5.0

Very good service

Jose Zamora  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ronald collins   |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Amanda Migues  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Israel Acosta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ashley Kane  |  Overall Experience 
Rating:
4.0

There seems to always be a line to rent trailers. Sometimes over 5 customers waiting and 1 person working the reservations.

KIMBERLY WOOD  |  Overall Experience 
Rating:
5.0

Great staff... knowledgeable and friendly

William White  |  First Impressions 
Rating:
1.0

I am not a happy camper… I had to call several times to cancel my storage… I called… thinking it was taken dare of… I get a letter saying I was late… I called and edited again… even had guy email manager… I moved out july 24… called july 26… see on survey that close out date is Aug 8…. What is that? Please make it right..how many people do I have to call? Ridiculous….

celeste steinman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Titianna Nichols  |  Overall Experience 
Rating:
5.0

The staff was helpful and friendly. The storage building was clean and secure. The only problem we had was that the latch on the door of our storage space was VERY difficult to open; it just refused to slide unless very strongly forced.

JILL ANNE DOMINGUEZ  |  Overall Experience 
Rating:
5.0

Fabulous company and prices and services

Jose Zamora  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JILL ANNE DOMINGUEZ  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kip Cavey  |  Overall Experience 
Rating:
5.0

The lady at the desk was very friendly and helpful. Great customer service skills.

Shaletha Brown  |  First Impressions 
Rating:
1.0

This was a filthy u haul. I don't understand what has happen to U haul. They used to be a good, reliable company. But after the.past couple of horrendous experiences we had between storage and trailer rental, we will never use this company again. The have cost us time, monet, and much aggravation.

Tim Gassman  |  Overall Experience 
Rating:
5.0

We were in and out very fast, the only thing was the prices did not match on everything , For example the truck rental said 1995 and I also opted for the $14 insurance so somehow or another my bill came out to $54 , I just thought that was weird because it said 1995 and then $14 that’s $35 but somehow my bill came out to $54 and then we rented a 5 x 10 storage it said 7495 a month but the lady charged me $85 a month so somewhere in the process of getting checked out the price is changed

PAUL RICHARDS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Al mallouf  |  First Impressions 
Rating:
3.0

You told me I had one month free storage so I booked it and later found out it was the second month. I only needed one month so you lied to me

Keith Pittman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paula Boyce  |  Overall Experience 
Rating:
5.0

If ever needed again I would use this U-Haul facility.

Susan Ogle  |  Overall Experience 
Rating:
3.0

Rate too expensive

Alex Jang  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

isabell mcclendon  |  Overall Experience 
Rating:
3.0

No comment

SAID ALI AHMED  |  Overall Experience 
Rating:
4.0

Broken glass on floor by elevator. Reserved 3 units and they were not available. Elevator needs repair.

Robin Lindley  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

MICHAEL BRADLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAROL MOLAND  |  Overall Experience 
Rating:
3.0

Online check still required check in at facility. Staff at facility (Karen/Greg) was professional, positive, and most helpful. Avg rating for this reason. Though I have 24-hour access, system did not work after hours. Created a huge problem with a 26ft truck with with furniture to move in. On June 3 at 11 PM at night I had no other recourse but to stack up the truck and my home garage because the truck needed to be returned the following day. Not at all happy about that incident. That night when trying to gain access, there was another customer there experiencing the same situation. Though he called the contact number there was nothing U-Haul could do to reset or to provide entry. I also contacted U-Haul to which they informed me that there was nothing they could do to give me access after hours. This is a situation that you have needs to seek to resolve. When you have a full truck of items that need to be unloaded, you must definitely need 24 hour access that was agreed-upon in the contract. However the next day when I return to the facility, Greg research and determined that he could not explain what happened the previous evening. He tested reset and tested my card and walked over to ensure it was working. No explanation for the access being denied the previous night. He promised to research and determine if my contract could be extended or what credit accommodations U-Haul would make for the unfortunate experience the previous night.

Kim McKay  |  Online Move In 
Rating:
5.0

It was a great experience staff was always extremely helpful

Travis Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim Mau  |  First Impressions 
Rating:
3.0

My only issue was that it was so busy the kind office personnel could use some help. If we did have an issue, we had to wait in a long line to get it resolved. Maybe a roaming assistant would be beneficial in the office.

MELISSA STAFFORD  |  First Impressions 
Rating:
5.0

I try to always use this location!

Laura Wood  |  First Impressions 
Rating:
5.0

Great place great people great supply of materiel etc

Lance Turner  |  First Impressions 
Rating:
3.0

Process was great but I’ve gotten about 10 emails/texts asking me to review which is way too many.

Justin Armenta  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Dobbs  |  Overall Experience 
Rating:
5.0

The only problem was a malfunctioning electric lock that was repaired quickly.

Craig Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

deneshala wheeler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERRI COLLINS  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

BRANDON SCOTT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph johnson  |  First Impressions 
Rating:
5.0

Was a special need and staff was super great for our need

sheryl roberts  |  Overall Experience 
Rating:
5.0

Respectful and helpful staff .

Avanti Eatman  |  Overall Experience 
Rating:
5.0

Thank you for your kindness and favor you have shown me the the ice storm February 17, 2021 and my house flooded. May you be blessed.

judy brooks  |  Overall Experience 
Rating:
4.0

One of my Units allowed Rat Acxess which ruined one my matresses

MIKE BELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine Mumphery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shante Wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Easley  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TYRONE WARREN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILLIP LACAZE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Faria Arthee  |  Overall Experience 
Rating:
3.0

Being put on hold a million times was annoying

leeann Kaai  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Easley  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Laney Sloan  |  Overall Experience 
Rating:
3.0

Door wasn't the most secure. Great staff.

Luke Hansen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILLIP LACAZE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID LANE  |  First Impressions 
Rating:
5.0

Thank you so much for always being friendly and helpful. Angela was always great when we communicated and worked with her.

brian crow  |  Overall Experience 
Rating:
4.0

Exceptional experience EXCEPT for allowing storage entry to those unmasked. I understand it's difficult to enforce, but more effort should be put toward enforcement. NO ONE ELSE at the very busy loading dock wore a mask.

Rhonda Coop  |  First Impressions 
Rating:
1.0

Mgr was very rude when I had to call on an issue

Rebecca Zappa  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sade Thompson  |  First Impressions 
Rating:
1.0

This facility and rental site are poorly managed. I moved my belongings out specifically so I wouldn't have to continue paying for inadequate service. I won't use Uhaul storage or moving trucks in the future because of my experiences at this location.

Joy Ude  |  Overall Experience 
Rating:
5.0

LEWISVILLE,TX Always the best service. And such kind , friendly and helpful staff and the Mgr.Greg Farley is the greatest..

LINDA LANGFORD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Johnny Moye  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Taylor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Craig Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james bisby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emilee Cooper  |  Overall Experience 
Rating:
3.0

YOUR COMPUTERS THE EMPLOYEES USE ARE SLOW AND WORN OUT IT TOOK ME 45 MINUTES TO CHECK OUT BECAUSE THE COMPUTERS KEPT FREEZING UP . THIS IS THE SECOND TIME THIS HAS HAPPEN TO ME THERE . PLEASE FIX THE COMPUTERS

Laney Sloan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

katie aldis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS TRUMBULL II  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gloria brandt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pricilla payne  |  Overall Experience 
Rating:
5.0

Very convenient and easy to access. Glad I chose U-Haul.

Talesha McKee  |  Overall Experience 
Rating:
5.0

Gregory helped me! He was very inviting. Asked information about where I was moving from and we ended up knowing some of the same people. This move was a hard one for personal reasons, but his warm welcome was much needed!

Emilee Cooper  |  First Impressions 
Rating:
5.0

You have the friendliest staff I have ever met! I was always treated with respect, kindness, and understanding during these trying times. I'm glad I used U-haul as my moving choice. I even rented the most hassles storage unit to complete my moving experience. Thank you U-haul for my wonderful moving experience.

David Dodd  |  First Impressions 
Rating:
5.0

Staff was very friendly and entertaining. Efficiently handled a busy day with a smile.

Nicholas Ward  |  First Impressions 
Rating:
5.0

I like Kyle customer service at Lewisville.

Anand Patel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Sweatt  |  First Impressions 
Rating:
1.0

The website is horrible they give you a price but it doesn't give you everything so we need to actually pay for your reservation after being told you have no deposit and you don't have to pay now it's $300 higher when you go to make your payment my original quote was for $1,225 I end up paying 1719

TAMMIE WILLIAMS  |  First Impressions 
Rating:
5.0

Price is a little high for the size of the units. Could have rented else where for less - but I have had success here prior so I trusted you again with my stuff. Thanks

Charlotte Hachtel  |  First Impressions 
Rating:
5.0

I had a last minute need for storage for some furniture and was able to go onto your website, view available storage units, and book a unit. We came inside the office on our first visit just to make sure we were all set and didn't need to do anything else. We didn't. We've been to the unit a few times now and it has been really convenient.

Melisha Head  |  Online Move In 
Rating:
5.0

professional, friendly and helpful.

james bisby  |  First Impressions 
Rating:
2.0

I’ve been trying to get ahold of someone in the office for sometime now. When I went in the man at the counter didn’t know what to do so he said he would call me once he knew the answer and he never did. I emailed the manager several time and he never responded to me.

Dominique Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marcus Thomas  |  Overall Experience 
Rating:
5.0

Dale ( I think that was his name!) was a huge help! He contacted me before my Ubox was going to be picked up, and I was able to store a few more items before it was shipped! The Ubox was ready and waiting for me when I got there! And it has arrived in Lubbock Texas today!

Cindy Tevis  |  Overall Experience 
Rating:
5.0

Thank you for all you do, everything was perfect.

JAMES MONSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Pollard  |  First Impressions 
Rating:
5.0

Kyle was AMAZING on our move out day. Thank you!

CARLA DELACRUZ  |  Overall Experience 
Rating:
5.0

was a great facility

robert bridges  |  Overall Experience 
Rating:
5.0

Uhaul has been my trusted provider for transport and storage for the past decade. Staff here was welcoming and accommodating

nicholas martinez  |  Overall Experience 
Rating:
4.0

Safe and reliable location for your storage needs. Had no issue accessing my unit when needed. Would store here again.

Carlos Aranda  |  Overall Experience 
Rating:
5.0

Staff were super helpful & friendly. Facilities are very clean, and security/safety seems top notch

Russell Smith  |  First Impressions 
Rating:
5.0

Surprisingly clean

Marta Foster  |  Overall Experience 
Rating:
4.0

Everything was satisfactory

elyse Uzee  |  Overall Experience 
Rating:
5.0

Service was excellent and quick.

Karina Orozco  |  First Impressions 
Rating:
5.0

I like this location. The place is well kept. The only thing I don't like is the box maze they created to get to the service desk.

Phill Little  |  Overall Experience 
Rating:
5.0

Quick, fast and easy rental. Thanks.

Dean Coleman  |  First Impressions 
Rating:
5.0

Staff always friendly and helpful. Tried 2 other storage facilities before moving to U-Haul. Will be returning to U-Haul when future needs arise.

JACK ALLISON  |  Overall Experience 
Rating:
5.0

Reasonable prices and a secure facility

Joshua Fant  |  Overall Experience 
Rating:
5.0

The facilities are nice, clean, and well maintained! The staff are very friendly and helpful and always went out of their way to provide assistance!

Casey Roach  |  Overall Experience 
Rating:
4.0

Had an issue, one employee told me that I could pay for the storage for the whole month and if move early they prorate and refund me the unused portion, but than was not true.

Jaime Nuno  |  Overall Experience 
Rating:
5.0

good job. good attitude. Right on Saigon

shaun gabriel  |  First Impressions 
Rating:
5.0

As long as we have lived in Lewisville (some 18 years) this UHaul has been our go to for storage and truck rentals. They are personable and very service minded, which is difficult to find these days.

william smith  |  Overall Experience 
Rating:
5.0

I rented a trailer and had a storage until. Both were clean and in top shape. The staff is knowledgeable and very friendly. Above all there was never any waiting.

jack jines  |  Overall Experience 
Rating:
3.0

Charged my card without my authorization

Sarah Kopfer  |  Overall Experience 
Rating:
5.0

These guys are the best!! Made my multiple moves this year much easier!!

Lisa Hunter  |  Overall Experience 
Rating:
5.0

Very friendly staff

trent reynolds  |  Overall Experience 
Rating:
5.0

Jonathan was very friendly and incredibly helpful. Could not ask for a better or easier experience.

WENDY GRUVER  |  First Impressions 
Rating:
5.0

Facility is very clean, and the office staff were all friendly and willing to answer questions. The procedures seem very secure and easy to follow. Use of the free carts is great!

alice anderson  |  First Impressions 
Rating:
5.0

I have used this U-Haul facility many times over the years and I have always received good service. My only wish would be if that the parking for the storage area be flat.

Susan Ogle  |  Overall Experience 
Rating:
5.0

Your employees were very polite and courteous and extremely helpful.

David Jones  |  Overall Experience 
Rating:
5.0

Great place. Secure place.

roger ruland  |  Overall Experience 
Rating:
5.0

Great place. Great customer service.

rodger ruland  |  Overall Experience 
Rating:
5.0

Great customer service.

David Jones  |  First Impressions 
Rating:
5.0

Good experience for our first storage.

amanda arzola  |  Overall Experience 
Rating:
4.0

Professional staff, and smooth transaction.

Teresa Richardson  |  Overall Experience 
Rating:
5.0

Really helpful staff

elyse Uzee  |  First Impressions 
Rating:
3.0

The staff was friendly and helpful, but it was apparent that the employee that was assisting me required more experience with the company software and order entry systems.

Joshua Fant  |  First Impressions 
Rating:
1.0

We really needed a dolly which I ordered and was informed it was inside the truck. I'm a disabled Veteran so it was really needed. Yes I asked again at check out.

Cynthia Duckett  |  First Impressions 
Rating:
5.0

Exelente servicio gracias. Que Dios, les Bendiga.

Hector Hernandez  |  Overall Experience 
Rating:
5.0

Great service and storage.

JENNIFER COY  |  Overall Experience 
Rating:
5.0

Great place and the team there was very helpful.

Neil Rosser  |  First Impressions 
Rating:
3.0

Very incovant shop hours staff was not help full or willing to do more then the bare minimum or even offer suggestion on what I consider basic storage needs

david padilla  |  Overall Experience 
Rating:
5.0

I had my things in storage for 19 months with an excellent experience. I came to my unit a few times and everything was always very clean and secure. The staff is very friendly and knowledgeable.

Jennifer Williams  |  Overall Experience 
Rating:
5.0

L

sammy micco  |  First Impressions 
Rating:
5.0

Staff was very helpful. Facility felt safe well managed

EMILIE ROBINSON  |  Overall Experience 
Rating:
5.0

I’m extremely happy with U-Haul at this site. They’ve been helpful and professional in all dealings.

Deborah Alexander  |  Overall Experience 
Rating:
2.0

terrible experience, my rental was completely screwed up. wasted much time there. was not compensated for their screw ups.

DAVID CHAVEZ  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff

grace mumpuku  |  First Impressions 
Rating:
5.0

Vvv

Monty Wooldridge  |  First Impressions 
Rating:
5.0

N/a

April Krause  |  Overall Experience 
Rating:
5.0

Everything was great!

Joe Belmarez  |  Overall Experience 
Rating:
5.0

Impressed with how clean it is! Highly recommend!

Elizabeth Rojas  |  Overall Experience 
Rating:
4.0

My experience with your facility and company was very satisfactory. I would use you guys again whenever I move again.

Anthony Fajardo  |  Overall Experience 
Rating:
5.0

everyone was very helpful! they let us leave our personal vehicle on the property while we went and grabbed lunch which was very kind! and the lady who helped me was very thorough!

ashley dillard  |  Reservation 
Rating:
5.0

Very good service, and the equipment worked well.

Michael Glover  |  Reservation 
Rating:
5.0

Great service... Easy access

philip graham  |  Overall Experience 
Rating:
4.0

No additional comments.

Jo Beth Collier  |  Overall Experience 
Rating:
5.0

Friendly and helpful.

CATHRINE HODDE-PIERCE  |  Overall Experience 
Rating:
5.0

Thanks, great service

Elizabeth Rojas  |  Overall Experience 
Rating:
5.0

The staff we very helpful at every step.

steve tharrett  |  Overall Experience 
Rating:
3.0

No

Jarrod Lancaster  |  Overall Experience 
Rating:
5.0

Staff was helpful. Move in was very easy. Place is clean and well lit.

Ronald Wanhanen  |  Reservation 
Rating:
5.0

The rectangular box with a roof was perfect.

JUSTIN HOBBS  |  Overall Experience 
Rating:
4.0

.

Maya Srimushnam  |  Overall Experience 
Rating:
5.0

I love this Lewisville location. The staff members are super friendly like Jonathan. It is clean and convenient for what I needed the space for.

cher anabo  |  Overall Experience 
Rating:
5.0

I would definitely recommend this facility to everyone!! Excellent service!!

brandon Rinehart  |  Overall Experience 
Rating:
5.0

excellent, met my needs

Thomas Williams  |  Overall Experience 
Rating:
5.0

Appreciate the efficient and friendly service!

CARL THUNEM  |  Overall Experience 
Rating:
5.0

Jonathan and Cassie were great and very helpful. This location has one of friendliest U-Haul staff I have ever encountered, having moved a lot.

cher anabo  |  Reservation 
Rating:
4.0

Nice facility and served its purpose.

AMY CARLTON  |  Overall Experience 
Rating:
5.0

No complaints, easy to work with and very clean

gayla choate  |  Overall Experience 
Rating:
5.0

I have used this location a few times and have had a good experience each time - very good location ~

Lester Estes  |  Overall Experience 
Rating:
3.0

This is a super busy facility. The wait for assistance was excessive during each of the three visits I made to this location, way under staffed. I didn’t find the manager to be helpful.

robert fino  |  Overall Experience 
Rating:
3.0

Great Experience

DOUG FOWLER  |  Overall Experience 
Rating:
5.0

Great experience using the storage facilities. They made everything so easy and convenient. I will definitely recommend Uhaul services to all my friends & family.

Mindy Robertson  |  Overall Experience 
Rating:
5.0

Staff was always friendly and able to answer all questions.

Stephanie Mendoza  |  Overall Experience 
No reviews have been submitted for this location.

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