Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tell the customer about the overnight service fee.
Nakada Parry
Rating:
5.0
Customer did not leave a comment.
Robert Sattelmyer
Rating:
5.0
Customer did not leave a comment.
Lillian Ryan-Shupe
Rating:
5.0
Customer did not leave a comment.
Timothy Carson
|
First Impressions
Rating:
4.0
The back of trucked leached and my beds and other things were soacked. It was NOT informed of the leak.
preshae jackson
Rating:
5.0
Nikki, was very helpful, Bristol location, Rt. 13, Penna,...
Wayne Dillon
Rating:
5.0
Customer did not leave a comment.
Kayla George
Rating:
5.0
Customer did not leave a comment.
SEAN FAUST
Rating:
5.0
Every visit was exceptional this is the 4th time
PETER GNOSKI
Rating:
5.0
Customer did not leave a comment.
Joe Schmucker
Rating:
3.0
The gentleman in the morning at the desk did not seem very aware of how to do the check in. Took about 15min to get everything in. He tried running my card and kept saying my card was declining when my card worked fine. Finally got my card to work after trying several times. He even tried typing it in and said the security code didn't work. The second day I checked in online and when I came into the store to retrieve my keys and pay he said my reservation was not there even though I checked in online. This was not the experience I thought I'd have renting a truck. The woman at night was great. Kudos to her!
Tiffany Wright
Rating:
4.0
Customer did not leave a comment.
danny durning
Rating:
5.0
Customer did not leave a comment.
Norman Henk
Rating:
5.0
Had a very nice experience with your facility. Helpful people and easy access to a storage locker. Very good customer care!
KRISTEN Campbell
|
Overall Experience
Rating:
3.0
I don’t care for the online process. I’d rather deal with people.
Akita Victor
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Duncan Hoffman
Rating:
5.0
Customer did not leave a comment.
Brian Hall
Rating:
1.0
Once again, couldn’t get the truck share system to work. I was trying to take pictures and it kept not accepting them. I went into the store and the woman working couldn’t be bothered to help us. She said “it’ll take a long time” to help us , when we were just trying to drop this truck off after a long day of moving a house. I got on the phone again and talked to customer service to finish the rental. The guy online was great and told me to put the key in the box. Well the woman at the front desk had the key because we thought she was going to help us. Doing what the man said on the phone, I took the key and told her I was going to put it in the box to finish the transaction. She gave me attitude and said “where are you taking the key?” I told her what I was told to do and that we had the truck share mobile option and she again with more attitude said “you can’t do that”. I told her I was just following the directions I was given over the phone. She again wouldn’t budge and made me feel like an idiot for following the rules. I said fine and left the keys on the counter saying the rental was returned. If I get charged for anything because of her, I will be filing a complaint because she wouldn’t help with anything and decided to do whatever she wanted to do when I was just trying to follow the rules of my contract with U-Haul.
Rebecca Cicalese
Rating:
5.0
Customer did not leave a comment.
John Kissinger
Rating:
4.0
Customer did not leave a comment.
brenda hunter
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephen McCullough
Rating:
5.0
My installer was excellent
Darlene Davis
Rating:
5.0
Great service very nice man👍🏾
betty cummings
Rating:
5.0
Very good person in this office
Jan Budzak
Rating:
4.0
Customer did not leave a comment.
Kalp Desai
Rating:
5.0
God
HAYDER ABDULLATEF
Rating:
4.0
Customer should be informed they will receive a text with questions that are to be answered about the rentals condition. And to wait and complete before leaving parking lot. I didn't know about it. Was driving so of course I wasn't checking or reading text . When I got home and read the text I was unable to complete it. It only gives you 15 minutes to complete. And upload any pictures of existing damage. That's about the only thing I can suggest. Megan and Nikki were very kind and helpful.
gina dean
Rating:
5.0
Customer did not leave a comment.
Deborah jones
Rating:
5.0
Na
heather kelley
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Deborah jones
|
Overall Experience
Rating:
2.0
The location was poorly staffed resulting in long wait times even when using online checkin. The supplies we ordered were not in the truck and unavailable when requested inside the store. The truck was poorly aligned making steering somewhat difficult. Upon drop off the staff was rude. If online checkin is an option you should not be required to get the keys from the desk and instead they should be available in a locker system. Would not use again.
Jacqueline Long
Rating:
5.0
The trucks can be in a little bit better working order.
Nicole Bochna
Rating:
5.0
Customer did not leave a comment.
Marek Bos
Rating:
5.0
They were very helpful with what I had needed. I would recommend them to other people. The employers are very polite and respectful
IRENE FARR
Rating:
5.0
My van was reserved at a different location that was much more convenient and closer to where I needed the van. Although the new location provided excellent service and the van was fine, having to drive farther to the new location added more than 30 minutes to my task and cost me additional mileage charges and gas.
Charles Higgins
Rating:
5.0
Meghan was best customer representative thank you so much less stress on me now
michael deppen
|
First Impressions
Rating:
5.0
Always friendly and helpful
TINA HANCOCK
Rating:
4.0
Customer did not leave a comment.
Elizabeth Videtto
Rating:
3.0
Customer did not leave a comment.
Pexco LLC
Rating:
5.0
You had excellent customer service very courteous and very nice people. Thank you and I would use you again.
Melinda Williams
|
Overall Experience
Rating:
5.0
I called around to storage units all around the area for the victims of a house fire. My aunt is living in a hotel with two children and two dogs. The community was donating so many things she had nowhere to keep any of it. U-Haul was the first place to answer with no hesitation. They were more than happy to provide my aunt with a unit free of charge for a limit time while she gets into a new home rental. I can’t thank them enough for their support! They made the process so easy too!
kelly Zimmerman
|
First Impressions
Rating:
5.0
The best truck
Francisco Gonzalez
Rating:
5.0
Customer did not leave a comment.
herbert dixon
|
First Impressions
Rating:
4.0
Good truck handled quite well & was easy to load.
ronald bass
Rating:
5.0
Customer did not leave a comment.
andy anderson
Rating:
5.0
Customer did not leave a comment.
Anthony Frattaroli
Rating:
5.0
Customer did not leave a comment.
Robert Hedden
Rating:
4.0
Drop off was quick and easy but maybe have them ask if we had any issues to note at the end, I could have impressed upon them how dirty it was
Elizabeth Darling
Rating:
5.0
Rented a truck for a few hours to pick-up and move some lumber. Great experience, staff was excellent, equipment was clean and processing was fast and event free. Overall, great experience.
michael Mazzarella
Rating:
4.0
Customer did not leave a comment.
Gerard Ulrich
Rating:
5.0
Don't do nothing, that woman did her job and did it well, and whoever cleaned it up before I used it,it was perfectly acceptable. Thumbs up
Robert Atkins
Rating:
5.0
Nothing at this it all good
Albertine Horace
Rating:
5.0
Ty so much
Rachel Gorelick
Rating:
4.0
N/A
Tyler Walters
Rating:
5.0
Customer did not leave a comment.
Neal Fishbough
Rating:
5.0
Customer did not leave a comment.
Parth Patel
Rating:
4.0
Customer did not leave a comment.
linda keller
|
Overall Experience
Rating:
5.0
Thank you to the staff with making my experience a good one. I was able to get the unit that suits me best and it was available at the right time. Staff was extremely helpful and friendly.
Becky Lao
|
First Impressions
Rating:
5.0
Thank you to the staff with making my experience a good one. I was able to get the unit that suits me best and it was available at the right time. Staff was extremely helpful and friendly.
Becky Lao
Rating:
5.0
Customer did not leave a comment.
alan ninatoski
Rating:
5.0
Customer did not leave a comment.
William Rodgers
Rating:
5.0
Customer did not leave a comment.
Lynnmarie Endler
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ron Smith
|
Overall Experience
Rating:
4.0
Everything went very smoothly, clarification of all fees made the difference. Every one I spoke to was very helpful.
debroha Roncomanski
Rating:
5.0
Nothing. Everything was great!
Frank White
Rating:
5.0
The guy I make was good
Joseph Cutaiar
Rating:
5.0
Customer did not leave a comment.
Timothy Rizzo
Rating:
5.0
Your staff was EXCELLENT! Very knowledgeable and helpful. A pleasure to work with!
beth delone
Rating:
5.0
Super good friendly customer service by Torey
KEITH BOATWRIGHT
Rating:
5.0
Prevent smoking
Paul Atkinson
Rating:
5.0
Very friendly and efficient staff made the whole process a breeze
Michelle Pawlowski
Rating:
5.0
Customer did not leave a comment.
David Nelson
Rating:
5.0
The pick up and return process was easy. Definitely would recommend.
Jennifer Spinola
Rating:
5.0
Customer did not leave a comment.
phillip kennedy
Rating:
5.0
Customer did not leave a comment.
Christina Laurich
Rating:
5.0
Customer did not leave a comment.
VERONICA WAH
|
First Impressions
Rating:
5.0
Great experience and wanted to commend the three ladies that were present when I checked out yesterday, very friendly helpful and pleasant girls. Great experience thank you
Alfred Morrone
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Fenil Gandhi
Rating:
5.0
Customer did not leave a comment.
Urvashi Petel
Rating:
4.0
Customer did not leave a comment.
KERI FRIEDMAN
Rating:
5.0
Everything about the entire process was smooth.
Sharon Mcgrody
Rating:
5.0
Customer did not leave a comment.
James Aug
Rating:
5.0
Thanks for your Service in time of need .
DENNIS RICHARDSON
Rating:
5.0
Customer did not leave a comment.
KEVIN HARMON
|
First Impressions
Rating:
1.0
I was charged an extra $22.00 with no explanation
Amy Smith
Rating:
5.0
Customer did not leave a comment.
James Brannigan
Rating:
5.0
Customer did not leave a comment.
Kathelyne Claborn
Rating:
5.0
Customer did not leave a comment.
Ethan Witherup
Rating:
2.0
I was charged $170 for a little uhaul that was disgustingly dirty on the inside. 10 outta 10 don’t recommend.
Tiffani Acquaviva
Rating:
5.0
Nothing !! Everything was perfect
Gregory Fink
Rating:
5.0
Customer did not leave a comment.
NELIDA PENA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rosa Tucker
Rating:
5.0
Customer did not leave a comment.
kevin steinberg
Rating:
4.0
Megan, Mikki and Tori were exceptional and very helpful...
Stacie Fourroux
|
Overall Experience
Rating:
5.0
The only issue I had was that my truck had a leak which prevented me from fitting all of my stuff and we had to use the blankets Uhaul provided for an additional cost to keep my belongs dry and safe from the rain.
Kimberly Chapman
Rating:
5.0
This was a great experience. Please know everyone at this location were professional and kind. I would recommend this location to anyone.
john huggett
Rating:
5.0
Everything was fine, no change
Steven Cullen
Rating:
5.0
Megan was knowledgeable and efficient at the counter. Very good experience.
James Bell
Rating:
5.0
Best UHaul I've ever seen-- and I've moved quite a lot over the years!
Jonathan Hanna
Rating:
5.0
Easy to use and rent, held what it needed to and kept things dry.
richard conte
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER KIPLE
Rating:
5.0
Things went fine, truck was available and ready to go. Perhaps in the future, all trucks should have near full tank of gas in case the renter has to drive far. Since have to return with as much as started, might be a better experience for all and a good marketing idea....
Richard Conte
Rating:
3.0
Truck needed tuneup but ran ok on my trip.
Joseph Soja
Rating:
5.0
a tension of good excellent lady
Flower Alcalde
Rating:
5.0
Customer did not leave a comment.
Amar Patel
Rating:
5.0
Customer did not leave a comment.
Antonio Prendergast
Rating:
5.0
Awesome people at this location, very helpful and accommodating
mary rivera
Rating:
2.0
Truck smelled. Employee never brought truck around. Gave me key and said its out there. Not helpful. Acted like he didn't want to be there. Not professional.
Scott Archer
Rating:
5.0
The office people were friendly, smart and very helpful. They took my needs for my moving project very seriously. Top notch ladies.
Albert olczak
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debbie Malen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Willie Swinney
Rating:
4.0
Customer did not leave a comment.
Steve Mills
Rating:
5.0
Nikki was super friendly and informative
Rochelle Burger
Rating:
5.0
Customer did not leave a comment.
Frederick Klein
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ralph williams
|
First Impressions
Rating:
5.0
The store clerk was friendly, smart and very helpful. She knew her job well. Got me in and out quickly and sold me what I needed. Nikki was very helpful.
Albert olczak
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michelle Isom
Rating:
5.0
Customer did not leave a comment.
Michael Valentini
Rating:
4.0
Let me return the truck! My reservation never went through, even though I did the paper work and was given the keys. The app said "no reservation found". When I contacted customer support, they connected me to someone higher up. The wait was 30 minutes. I opted for a call back. When Uhaul called me back, they immediately placed me on hold for 5 minutes. It took another 15 minutes to get the issue resolved. The return experience was completely unacceptable and unnecessary difficult.
joseph hornisck
Rating:
5.0
Very helpful and accommodating. Excellent customer service
stephen thomas
Rating:
5.0
All good
Alfred Morrone
|
Online Move In
Rating:
4.0
Troy was extremely helpful and very awesome to work with, he helped me out with hooking up my trailer and making sure everything worked properly. I came in the day before to make my reservation and he helped me that day as well and was very courteous and took his time with me. He is definitely an asset to your company and a very hard worker. He goes on and above to be very helpful. Thank you
suzanne murphy
Rating:
5.0
Customer did not leave a comment.
glen king
Rating:
4.0
The mice were bad but I guess you can’t help that if ppl are moving their stuff in that had mice/rats.
The staff was really great there. I’ve been dealing with this uhaul storage and truck renting for years and Every last staff I’ve had a transaction with was great, Especially Megan who I believe is The “Higher Up.”
Thanks for being so helpful and pleasant to deal with everyone. I’m big on customer service.
Tammie Bell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeffrey Wolf
Rating:
5.0
Customer did not leave a comment.
BRIAN NAGY
Rating:
5.0
the man on duty was very nice and helpful.
Laurence Chacker
Rating:
5.0
Customer did not leave a comment.
Latecia Coleman
|
First Impressions
Rating:
5.0
Nikki is an amazing person she really does go above any beyond I will always use this location bc of her and meg they really are the dynamic duo n make u feel like family
Nicole hernandez
|
First Impressions
Rating:
5.0
Megan the Manager was extremely helpful to my situation I felt like I finally had a solution to my situation . I felt like uhaul staff actually cared and welcomed me into the uhaul family! I will recommend uhaul any chance I get
Nancy Wagner
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
BERNARD JAMES FRALIN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Hand
|
Overall Experience
Rating:
5.0
I definitely would use this uhaul for storage if needed again when needed love the staff and facility is always clean
shakirrah moton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
suzanne albright
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
theodore eldridge
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
James Daley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Daley
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
LENORE BUTLER
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
earl cummings
|
Overall Experience
Rating:
1.0
The absolute worst. We are going to court. They lied and said I could pay for unit and then sold all my belongings for 9$. I thought they were working with me when I explained I had a sudden death and the person I share it with died and now his items are part of estate. There is some inside stuff going on . Why would they sell my stuff for 9 $ when I'm offering the balance of 800$. And who does that to people at z time like this. These are migrating curmznstsnces to say the least. I've written the ceo , the BBB, the uhaul customer complaint department and a few more. This bully is illegal.
Danyel Brusius
|
Overall Experience
Rating:
4.0
I think the price per month is a little high for the small unit I had. I wanted a smaller one. But there was none available at the time. If it cost less, I probably would have kept my stuff in there longer. But over all. It was clean and secure. But prices could be better.
Tiffany campano
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Kilgallon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jasmine Santiago
|
First Impressions
Rating:
5.0
The facility was very clean at all times the bathroom was also always maintained the staff was always helpful nice and pleasant. The manager was also very nice and friendly.
BRENDA johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sean tiscaritch Owens
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
angela Nyenuh
|
Overall Experience
Rating:
5.0
everything was convenient and well run
Tae Lee
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOHN DERR
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexander Cancel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary t Rodriguez
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DAMION GOLDSMITH-MOORE
|
Overall Experience
Rating:
4.0
Good place.
MIHAI COMANESCU
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lydia Sanchez-Santiago
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diana Nickerson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin Walsh
|
First Impressions
Rating:
4.0
I wish that the late fees were less money due to the fact we are in a recession and we ate on a fixed income.
stephanie Daley
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
DAVID COCHRAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN ROGERS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LYDIA CRUZ
|
Overall Experience
Rating:
5.0
Really friendly staff, helpful. I couldn't ask for anything better.
Joe seamans
|
First Impressions
Rating:
5.0
Clean, well run, great staff, good vehicle availability, all around very good experience.
david sowerbutts
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ron sherratt
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dawn Bradby
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bryan Johnson
|
First Impressions
Rating:
1.0
Well, considering I’m not Seith and you keep emailing me AND you’ve cancelled reservations I’ve had in the past and cost me over $500 in the past, I’m gonna say I would absolutely never recommend y’all.
Seith Metts
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Anthony Tisone
|
First Impressions
Rating:
5.0
Staff at this location are friendly, very knowledgeable of the Rental Services and Equipment. The Manager, Megan is the ideal of what I would call The Uhaul Team Model Employee. She is very customer service oriented, and is willing to help out customers in everyday situations which happen unexpectedly. That's the key to a successful Business.!!
Jayson Boekhoudt
|
Overall Experience
Rating:
1.0
My unit 1336 wat infested with mice! There were mice droppings on all of my belongings which had to be trashed! My daughter passed away… was actually murdered and the blanket that was over her casket and another blanket with pictures of her were full of mice poop and urine! This really saddens me because that’s something I can’t replace. I was told I had insurance then when I complained was told I didn’t have insurance and that it was easier to go through them directly then going through insurance. I was given a check for $1500 even though the things I lost was worth much more. I complained about my unit since January. I was honestly thinking about calling Mr Shoen because something needs to be done. The mice need to be dealt with! I forgot to mention my fireplace was ruined along with my daughters sneakers due to mold. Also I have videos to prove everything im saying
Charmane Steed
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
teresa fontanez
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Danyel Brusius
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Adrienne Hancock
|
Overall Experience
Rating:
5.0
I really appreciated the help giving thank you
rashida crawford
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Evelynn Survis
|
First Impressions
Rating:
5.0
The girl at the desk was awesome. U was so stressed out and she new that I was and she was extremely friendly and helpful
margaret russell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Keith Morrison
|
Overall Experience
Rating:
5.0
Staff was very knowledgeable and friendly
Janice Grier
|
First Impressions
Rating:
5.0
Excellent store manager. Megan is terrific.
Joseph Santone
|
First Impressions
Rating:
5.0
All the employees were very knowledgeable, helpful and pleasant
PATRICIA ROTH
|
First Impressions
Rating:
5.0
The manager Megan was extremely helpful and very knowledgeable.
Keith Morrison
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rosa Marengo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sherri Brewton
|
First Impressions
Rating:
5.0
Megan Robinson was very helpful Courteous Knowledgeable
Vivian Siry
|
First Impressions
Rating:
5.0
The manager took great care of me! She’s very professional, helpful, and cares about her customers! Definitely recommend this place!
Christina Pinelli
|
First Impressions
Rating:
3.0
Everything there was excellent except fot the fact that there was a mouse problem and when i emptied my unit i had multiple items that needed to be thrown out,some of these items were things my mother gave me before she passed. These items were wrapped in plastic and stored in uhaul boxes and were damaged beyond repair. Except for this problem u haul is a place i would recommend, they just need to keep on topof this problem and i guess they didn't
LINDA LIPSACK
|
Overall Experience
Rating:
1.0
Second floor storage with no elevator. No roll up doors. Regular swing open doors. DO NOT ROCCOMEND
Courtney Martynuik
|
First Impressions
Rating:
5.0
Great storage facility.
DONALD BARNETT JR
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicole Bloniarz
|
Overall Experience
Rating:
5.0
Megan and Her staff is the Best. Megan is an Excellent Person kind Polite and Helpful. I truly appreciate Her. Shes 5Stars
Antoinette Mclendon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dawn Seebach
|
Overall Experience
Rating:
5.0
The Manager Megjan was great , I am a veteran and the Va was paying for my storage and was a bit less than prompt but Meghan understood and workes with me through my difficult situation. A÷ and 5 stars to her and her staff.
ROBERT PIAZZA
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
sHERRON mORRISON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nick Martin
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
thomas gamble
|
First Impressions
Rating:
5.0
Everything is great at UHAUL. They have everything for you
Dawn Seebach
|
First Impressions
Rating:
5.0
Megan made my first storage experience so easy, I would highly recommend this facility!
Eileen Oneal
|
Online Move In
Rating:
3.0
Dead mouse was found and some green wrapping tape.
Teddi Groff
|
First Impressions
Rating:
5.0
Great staff, very helpful. Reasonable prices and a good promotion
robert trout
|
First Impressions
Rating:
5.0
Megan was the most amazing customer service rep that I had dealt with.
Latonya Petersondavis
|
Overall Experience
Rating:
5.0
Megan you were truly amazing, moving can be stressful but you always made our experience great with your capabilities in problem solving and flexibility. UHaul is lucky to have you.
Thank you.
Eddie
EDUARDO CAMPBELL-FERREYRA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
edwin santiago
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jennilyn wambach
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
john macdonald
|
First Impressions
Rating:
5.0
No comments it was an excellent experience
Melinda Williams
|
First Impressions
Rating:
2.0
I never had a storage unit with you guys. Please STOP
Debbie Michener
|
Overall Experience
Rating:
5.0
Very friendly and efficient service
dale worstall
|
First Impressions
Rating:
5.0
Manager Meghan was very attentive , helpful and knowledgeable to all my needs and questions A+
ROBERT PIAZZA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John Monari
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JAMES DALEY
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nancymarie McManus
|
Overall Experience
Rating:
5.0
Megan is Amazing, from the beginning to the end
Latonya Petersondavis
|
First Impressions
Rating:
5.0
Five stars always polite and friendly when I went and very clean
Corey Raymond
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony Stoto
|
First Impressions
Rating:
5.0
Megan was excellent! She was knowledgeable and very helpful. She provided a great customer service experience. Thank you.
ALAN JAMNIK
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Judy Stead
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rashida crawford
|
First Impressions
Rating:
4.0
Very good service
JAMES DALEY
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Antoinette Shy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janet Rice
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ellen Walker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kpannah Kporlor
|
Overall Experience
Rating:
5.0
I was being high maintenance and changing my reservation last minute. They were accommodating and professional. Megan was very helpful with the process.
Nicole Bloniarz
|
First Impressions
Rating:
1.0
Horrible service you guys unit had bed bugs in it had trash all of my property
Sanad Salah
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDUARDO CAMPBELL-FERREYRA
|
First Impressions
Rating:
4.0
Everything was good. However the person at the call center said it was temperature controlled, meaning cooled and heated. However, when I got there, it was only heated.
LEAH MONACO
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Keri Vaughan
|
Overall Experience
Rating:
1.0
Have mice
Jasmika Brown
|
Overall Experience
Rating:
1.0
Rented a truck and they charged me $153.00 just to go 6 miles down the street. Still waiting for my refund. The staff checked in the truck wrong and charged me crazy fees.
Seri Saechao
|
First Impressions
Rating:
4.0
Haven't seen any mice but had ALOT of mice dropping and boxes stained with mice urine in my storage.
ANDRE SCOTT
|
Overall Experience
Rating:
4.0
Didn't like your nasty letters if I was 1 day late with the payment. Other than that everything was good.
James Whittle
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Philip Schaefer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
hector pachecho
|
Overall Experience
Rating:
5.0
No problems whatsoever Megan was awesome highly recommended
David Bogarde
|
Overall Experience
Rating:
4.0
You owe us a refund for the remainder of the month please mail it to me. Thank you.
Karen Swites
KAREN SWITES
|
Overall Experience
Rating:
5.0
Fast service
sherry barber
|
Overall Experience
Rating:
5.0
Everything was clear, everyone was very nice and I had access when ever I needed it.
Robert Caywood
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Judy Stead
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Paul Bracken
|
Overall Experience
Rating:
4.0
AIR CONDITIONING would help A LOT especially for people with upper respiratory health issues🤔😊
HAZEL GOODE
|
Overall Experience
Rating:
5.0
All of the staff members were lovely and very helpful. This is why I chose this storage facility again.
Margaret Owens
|
First Impressions
Rating:
3.0
Storage unit leaked and destroyed precious items
donna Leone Hartman
|
Overall Experience
Rating:
5.0
Every one a dealt with was very helpful. The Facility is well kept.
Shawn Laird
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mark Winters
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lisa Monte
|
First Impressions
Rating:
5.0
Excelente
Marvin Osorio Xol
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHELSEA HAMPTON
|
Overall Experience
Rating:
5.0
Megan Robinson is the BEST!
George Mc collum
|
Overall Experience
Rating:
5.0
Staff was top notch, they took pride in providing a secure location to place your items. They ACTUALLY monitored the cameras and could provide accurate information regarding the coming and going of those who went through the security doors. I not once felt any type of fear or apprehension of my unit. Very understanding and accommodating. I could go on. But I did have sticker shock when I went there but found out that they offered a very competitive price.
steven mccoy
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JAMES DALEY
|
Overall Experience
Rating:
5.0
Megan was extremely helpful and understanding
Danielle Michaelson
|
First Impressions
Rating:
4.0
The lighting for the units can be better...lights are automatic when you trip them for the hallways.
Harry Dunbar
|
Overall Experience
Rating:
5.0
Perfecto
Marvin Osorio Xol
|
First Impressions
Rating:
1.0
Luego de 1 dia de alquiler trate de cancelar la unidad por que era muy pequeña para mi uso, no disponian de alguna otra unidad de mayor tamaño solo me informan que lo sienten y que no pueden ayudarme y pierdo los $190 que Pague por la unidad que nunca ocupe fue muy injusto la ultima desicion.
Roberto Colon Medina
|
Overall Experience
Rating:
5.0
Megan was amazing, very friendly and helpful!
Rebecca Treloar
|
Online Move In
Rating:
5.0
They were very professional and I would recommend them to anybody the facility was very clean and I thank them very much
Melvin Mcleod
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Randy Riese
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Goksan Ozman
|
First Impressions
Rating:
5.0
Megan was amazing! Had a rough, long day, and she went above and beyond to help my experience with U-haul that much better. Thank you for your dedication to customer service.
Omar Sostre
|
First Impressions
Rating:
2.0
I had mouse and rat feces all over everything and my stuff smelled like urine
martin woodward
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria Brown
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ROSEANNE AMELIO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terra Bronner
|
Overall Experience
Rating:
5.0
Overall great experience! Especially when COVID-19 hit and I lost my job, Megan was great in understanding and working with me. Thank you for your outstanding A+ Customer service!
Cylina Febres
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
IGNACIO PEREYRA
|
Overall Experience
Rating:
5.0
The staff there was so very helpful and out going! I told my employees at work how nice it was there !!
john lang
|
Overall Experience
Rating:
5.0
Megan was awesome and super friendly. She made it seem as if we already knew each other. Great people skills!
obinna luckett
|
First Impressions
Rating:
5.0
Once Tom was gone, it was a far better facility. Prior to Meghan, the facility was terrible. Meghan was easier to contact, the team understood what was going on and able to give answers and be of assistance more frequently.
We loved having our stuff at Uhaul & never felt like it was going to be taken or anything.
We were there for a total of 5 years & the last year has been much better than the other 4. Thank you Meghan!
stephanie mack
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew Rubin
|
Overall Experience
Rating:
5.0
Megan was a rockstar in helping me with my unforeseen issue with my storage. I would highly recommend this facility with all your moving and storage needs. Very professional and courteous staff.
David Bogarde
|
First Impressions
Rating:
5.0
Truck was in bad shape. But everything else was great!
Paul Bracken
|
First Impressions
Rating:
5.0
Both of the employees were so very helpful and out going! They help my wife and I pick out the right storage unit.
john lang
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
todd huber
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jenn DeMarco
|
Overall Experience
Rating:
5.0
The nicest, most understanding and helpful people ever. Thank u
Jenn DeMarco
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
allbert betesh
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FRANCINE KENT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cylina Febres
|
First Impressions
Rating:
5.0
They help me for unpaid payment.I lost my job at 01 March 2020 for COVID-19 pandemic,and store manager give to me big discount.I never forget this manager action in my life.Thanks manager,you are amazing.
Thanks U-Haul.
AKSOY SEFA
|
First Impressions
Rating:
5.0
Smooth transaction, easy to change to a bigger unit.
renate bal-balyemez
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
James Daley
|
First Impressions
Rating:
5.0
Never had a problem. Always easily accessible and very clean. Temperature always consistent.
Nancy Riccio
|
Overall Experience
Rating:
4.0
Great customer service
kensly cherilus
|
Overall Experience
Rating:
5.0
Magan is wonderful. Nice staff.
Carmen Franco
|
Overall Experience
Rating:
5.0
Banning moving was excellent. The movers were fast yet assured that your furniture were properly handled. I recommend this moving company.
Carmen Franco
|
First Impressions
Rating:
5.0
They were great made sure I had everything and understood everything and were very nice good people at this location
Kevin Walsh
|
First Impressions
Rating:
5.0
I had a unit since September 2018 until this week. I never worried about my stuff stored there or going there any hour of the day or night the lighting was fabulous and the gate secured.
Nancy Wagner
|
Overall Experience
Rating:
5.0
I’ve recently was at the uhaul for 4 moths. Tory was always so helpful and always came through with his promises. Laura always communicating with everyone 2 make sure I was ok. Meaghan is the best!
Karahn Ballard
|
Overall Experience
Rating:
5.0
Fast check in easy access to my unit
jennifer shane
|
First Impressions
Rating:
5.0
Great customer service. Everyone there was very professional and friendly. I was greeted as soon as I walked in. They made sure I got exactly what I need including any additional items. Thank You!
Victoria Mckernan
|
First Impressions
Rating:
2.0
Needs maintenance. Fix the doors into storage area. Carts are in bad shape. Door stops do not work. Very large bumps that make it difficult to roll things in and out. Messy. Obvious rodent issue6
William Friend
|
Overall Experience
Rating:
5.0
I found the owner and Mr hill to be extremely helpful, friendly and knowledgeable. Moving is never an easy task and they made the process of truck rental and storage a lot easier.
karen mills
|
Overall Experience
Rating:
5.0
Tori was very helpful
karen Brookins
|
First Impressions
Rating:
5.0
Very good
Willard Geaorge
|
Overall Experience
Rating:
3.0
I loved the people that worked there but the two raises in rent is a bit ridiculous. The reason most people choose uhaul is because the smaller facilities do that.
Sean Stark
|
Overall Experience
Rating:
5.0
Every staff member is so personable and accommodating. I have always walked out of there with a smile. Highly recommend! Thank you!
Andrea Guy
|
Overall Experience
Rating:
5.0
Laura & Cory did all that they could to accommodate me when there were mistakes on my contract. They were patient & understanding & "real" people. I would recommend this location!
Karen Conti
|
First Impressions
Rating:
4.0
Staff worked hard to find what I needed.
Jennifer Brown
|
First Impressions
Rating:
4.0
Staff members were great.
Charissa Wiley
|
Overall Experience
Rating:
5.0
My experience with your company has always been phenomenal
constance moore
|
Overall Experience
Rating:
4.0
this place was great. the staff was very helpful.i would recommend this place for anyone looking for storage in the area
Kevin Cagnetti
|
Overall Experience
Rating:
5.0
Never had a problem at this location. This is the 2nd time using them and if needed will use again in the future. Friendly staff and overall clean and secured area.
REBECCA PURCELL
|
Overall Experience
Rating:
5.0
Tom and the ladies that work this location are amazing!!! I was so stressed with my first move by lmyself! They helped me with boxes truck moving helpers and s storage unit.they are the best
Nancy Wagner
|
Reservation
Rating:
4.0
Thank you
DENNIS RICHARDSON
|
Overall Experience
Rating:
5.0
I will definitely use again , if needed .
Shawn Gordon
|
Overall Experience
Rating:
5.0
Excellent treatment,services on this location.
Eddy Gonzalez
|
Reservation
Rating:
2.0
Rats had gotten in the unit and shredded our Livingroom furniture beyond repair, defecated and urinated all over the furniture as well. Manager helps us with the claim, we have not hear back yet. 2wk
Juan Roman
|
Overall Experience
Rating:
4.0
No comment
Juanita Jackson
|
Reservation
Rating:
3.0
Renting the truck was great
John Dinatteo
|
Reservation
Rating:
1.0
Made reservations online confirmation number and all go on day to drop it off and told no longer taking out side rv storage. I feel Uhaul dont know what's going on very disappointing
Arthur Knauss
|
Reservation
Rating:
1.0
Will never use uhaul again after this whole experience
Michael Tomlinson
|
Reservation
Rating:
4.0
The gentleman who assisted me was great. My "no" for well maintained was due to the fact there was a rat bait tray in my unit. Found this disturbing. I was terrified to open boxes at home.
Patricia McMenamin
|
Overall Experience
Rating:
5.0
Steven was very helpful, knowledgeable amd professional. He was a huge help! The rental van and atorage unit were in excellwnt ccondition aa well
Thank you!
Deana Vassalluzzo
|
Reservation
Rating:
3.0
the only thing wrong wa that I had mouse droppings in my furniture.
GEORGIA HUDOCK
|
Overall Experience
Rating:
4.0
Facility was very well maintained interior the outside was maintain as well with the exception what appears to be the abandon vehicles boats trailers. It was almost a deterrent in getting a unit
Harold Range
|
Overall Experience
Rating:
5.0
Very nice and helpful, I would recommend this particular facility.