Customer Reviews for U-Haul Moving & Storage of Lawton

5,505 reviews

1102 Cache Rd   Lawton, OK 73507
(@ Ft Sill Blvd)

(580) 248-8472

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(580) 248-8472

1102 Cache Rd
Lawton, OK 73507
(@ Ft Sill Blvd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Whitney Williams 
Rating:
5.0

the service are good

Angel Larregui 
Rating:
5.0

Customer service was outstanding. Great experience. Thank you.

David Theilacker 
Rating:
5.0

Customer did not leave a comment.

Andrew Kuntz 
Rating:
4.0

Customer did not leave a comment.

Philip Muse 
Rating:
5.0

Customer did not leave a comment.

Stephen McCreary 
Rating:
5.0

Customer did not leave a comment.

wendy russell 
Rating:
5.0

All the gentlemen who worked at the CACHE location in Lawton were wonderful. I could not have asked for anyone better.

Becky Yeager 
Rating:
1.0

Staff was absolutely amazing but I waited 2 hours past my reservation before I could start traveling the equipment wasn’t ready and cost me more time and money!

marquis sanders 
Rating:
5.0

Customer did not leave a comment.

kelsey lizarraga  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norman Cheek 
Rating:
3.0

Customer did not leave a comment.

Brandon Shultz 
Rating:
5.0

Everything ran very smoothly. They were very professional, had no problems. Vehicle was clean. I would recommend this U-Haul to anyone. Thank you.

FRANKLIN FORD 
Rating:
5.0

Keep the same professional presentation.

sandy Cage 
Rating:
5.0

Smooth and effortless, a welcoming experience after a rough PCS. Customer service top notch, I recommend to all my military brothers and sisters.

JOHNSTEVEN DANIELS 
Rating:
5.0

Customer did not leave a comment.

Shirley Drawdy 
Rating:
5.0

Dominique at this location was super helpful and attentive to not just me but the many people who needed help during my time there. Very grateful for the guidance I got today

Taylor Peterson 
Rating:
4.0

Customer did not leave a comment.

david elmore 
Rating:
5.0

Keep Heather and have her train others rental facilities. She was, by far, the best I have ever dealt with!! Thx, Heather!!!

Mark McMillin 
Rating:
5.0

all went well with my service , thank you

rosa alabawee 
Rating:
5.0

Customer did not leave a comment.

undrey moore 
Rating:
5.0

Customer did not leave a comment.

David Chidester 
Rating:
5.0

NA

Larry J Perry 
Rating:
5.0

Customer did not leave a comment.

Robert Rose 
Rating:
4.0

We made the mistake of filling the tank for a 70 mile allowance, and of course there's no way they can give us any credit for the amount of fuel over the 1/4 tank we were supposed to come back with. It was a full half tank more than required. I was glad the clerk could at least waive the 2 extra miles we drove. I thought that was mighty nice of her. Overall the folks were real nice, got all the paperwork done quickly, and we were in and out in short order. We were told we'd save $40 if we brought the truck back to the same location, which we decided to do. The receipt seemed to only indicate a $29 credit. I was too tired to ask about it. I'd rent from this store again, I would just make sure I knew the mpg on the truck and fill the tank accordingly, and also request a better mileage allotment to account for wrong turns and stops at Braum's for breakfast.

Judy Preston 
Rating:
5.0

great service

Frank Ofcharik 
Rating:
5.0

Customer did not leave a comment.

David Hendrick 
Rating:
5.0

Lubricate your trailer ratchets.

kathy jones 
Rating:
4.0

The 26’ truck had been in a previous accident and the power steering was very loose and difficult to control.

Ariel Tabke 
Rating:
5.0

Everything was excellent about that company no complaint

Vontico Griffin 
Rating:
5.0

Good Morning 🙏 it was AWESOME!!!! I MOVED EVERYTHING MOSTLY BY MY SELF THE CREW AT U HA U L OFF OF SHERDAN AND CACHE WAS TRULY A GREAT 👍 HELP I DID EVERYTHING BY MYSELF! THANK GOD IT WAS AWESOME IT WAS PLEASANT!!!! THE WORKERS WERE AWESOME 👌 AND A VERY BIG HELP. THANK YOU Ù-HAUL!!! Thank you all again sooooo much!!

theola judy 
Rating:
5.0

Customer did not leave a comment.

Joseph Esquivel 
Rating:
5.0

The customer service representative was very helpful and courteous.

Jay Palmer 
Rating:
5.0

Customer did not leave a comment.

Jason Harvey 
Rating:
1.0

They are very friendly especially the older lady that is there

valecia brown  |  Overall Experience 
Rating:
4.0

Pricing is highway robbery. There's no reason it costs $250 for a 1 room move that I do myself.

ISAIAH TATE 
Rating:
5.0

My technician Austin was fantastic truly a professional, can’t say enough about the work and service he provided! Management is also extremely professional they made my day great job!

Robert Jones 
Rating:
5.0

Got in and out quickly. Check out person gave me ample attention.

Richard Jolliff 
Rating:
5.0

Customer did not leave a comment.

Ashley Teets 
Rating:
5.0

Customer did not leave a comment.

meshleh aldosari 
Rating:
4.0

Lady who waited on me at the counter was great.

lawrence young 
Rating:
5.0

Nothing customer service was awesome

Terance Johnson 
Rating:
3.0

Uhaul's Truck Share 24/7 was a pain. We were getting so frustrated because we originally wanted to pick our truck up at 6 am but ended up staying almost an hour and a half later because there were so many issues with the verification. There was a reason we wanted to pick the truck up at 6 am but at that point, there was no reason to if we were going to be there until 7:30 am. They told me someone would be there at 6 am if there were any issues but no one was there. It wasn't a huge deal but it was very frustrating when there was the option to pick up before they opened.

Izaiah Pinedo 
Rating:
5.0

Everything was great and the staff were awesome. Give those people a raise for getting out in sub freezing temperatures to hook up the trailer.

Clark Sutton 
Rating:
2.0

The manager lacked interpersonal skills. Definitely not a friendly person. Hopefully he's good at managing personnel and equipment because customer service isn't his thing. The straps on the tow dolly were a bit frayed but i managed. No issues with the equipment otherwise.

David Quintanilla 
Rating:
5.0

Great service, very satisfied.

Bryce Kinder 
Rating:
5.0

Customer did not leave a comment.

William O Rivera Santiago 
Rating:
5.0

Very helpful after a stressful 20 hour drive and unpacking.

Josh Fisher 
Rating:
5.0

Customer did not leave a comment.

Kolton Smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John MCMAHON 
Rating:
5.0

Customer did not leave a comment.

Ethan Jensen 
Rating:
5.0

Great Staff!

John Psihos 
Rating:
4.0

The U-Haul must be overhauled or a major tune-up before allowing it out on the street/highways. It was the worse ride ever in my life. Warning the customer on how badly some of these 20ft U-Hauls engines drive or sound while driving and the severe gas mileage on these vehicles. This have would have been a very helpful warning. Financial preparation for a major move for many people is so vital. Therefore, any upfront notice would have been helpful to avoid any monetary shock.

Diana Woods 
Rating:
4.0

Customer did not leave a comment.

jack chatmon  |  Overall Experience 
Rating:
5.0

I have used this location numerous times with no issues. Will definetly use and again and recommend to others.

Connor Lewis 
Rating:
1.0

Power steering was going out. The truck needs wheel alignment. And the plastic floor panels kept coming apart while driving almost causing an accident. The truck needs maintenance. The guys giving the trucks were great but the trucks need help. I even saw one truck with duck tape. Very scary experience.

Marcus moore 
Rating:
5.0

Customer did not leave a comment.

Marry Ferguson 
Rating:
4.0

Customer did not leave a comment.

paula bales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamra Bowers 
Rating:
5.0

Very nice young men in the office that got what I needed together.

Angela Gulab 
Rating:
5.0

Awesome customer Service

valecia brown 
Rating:
5.0

The lady that helped me made sure to get me the perfect trailer once she found out I was hauling a go kart. She got us the only one with a ramp. It’s a simple thing but it was really thoughtful and I appreciate it.

Andrew Patterson 
Rating:
5.0

N/A

James Crass 
Rating:
2.0

Customer did not leave a comment.

eric wang 
Rating:
5.0

Customer Service was super and helpful

James Crass 
Rating:
5.0

Customer did not leave a comment.

Richard Young 
Rating:
3.0

Customer did not leave a comment.

denide currier 
Rating:
5.0

Customer did not leave a comment.

Patrice Tenner  |  Overall Experience 
Rating:
5.0

Christian was a joy to work with. Had me in and out within 15 minutes. Very pleasant individual.

Michael Mansfield 
Rating:
4.0

Customer did not leave a comment.

Sarah Lawson 
Rating:
4.0

We were greeted right away and didn't have to wait at all! Straight forward instructions.

Hugo Rosales 
Rating:
1.0

Customer did not leave a comment.

Jessie Chambray 
Rating:
5.0

Great Customer Service and very pleasant experience!

WILLIE WEAVER 
Rating:
5.0

Customer did not leave a comment.

Adam Wilks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adriane Contreras 
Rating:
5.0

Great service. So eine greeted me upon arrival and quickly helped me out.

Michael Aid 
Rating:
5.0

I always dread the deed, but it was so so easy. It was actually a pleasant experience.

Jeannie Taylor 
Rating:
5.0

Customer did not leave a comment.

Kyle Rhodes 
Rating:
5.0

Customer did not leave a comment.

Kyle Rhodes 
Rating:
5.0

The personnel were very patient, polite & personable. These attributes are becoming a rarity these days. It is much appreciated, thank you!

Douglas Frerich 
Rating:
2.0

Better organization and customer service

Shannon Mcnefee 
Rating:
4.0

Customer did not leave a comment.

Keenan Burton 
Rating:
5.0

This guys were so helpful and pick up of the reservation was so easy.

Angela Kimbrell 
Rating:
2.0

Given a defective vehicle in which taken 12 hours to recover. I was given a replacement vehicle the next day. When returning the replacement vehicle, I was initially overcharged until I discovered the billing error. I received a refund; however, under other circumstances, I would of been stranded. I recommend preventative maintenance to be performed on all returned fleet. I will not recommend business to other Soldiers executing a move.

miguel santiago 
Rating:
5.0

Customer did not leave a comment.

Laci Camero 
Rating:
3.0

Customer did not leave a comment.

hanley johnson 
Rating:
3.0

It's where I found out about extra mileage. I only when straight to the unload spot and then to turn in place. Ended up paying for a extra 14 miles that was because pickup place further away. However the return was made very easy. Just got charged for extra miles. Even though had over a quarter of a tank more (gold) gas in it.

Ron Williams 
Rating:
5.0

I have never rented a truck from you before that did not have a ramp. I was surprised by this and did not look to see if a ramp was included when I picked up the truck. Other than that, the truck performed exactly as I needed it to.

wesley bolinger 
Rating:
2.0

Have the manager as well as the workers have a better attitude working in customer service, & change your rental policy it’s crazy they charge u for a whole day when u only need the truck for only 4- 5 hours it’s the greed that these companies have for money

DELANE Allen 
Rating:
5.0

Love using U haul nothing but the best from you guys give these people a raise

danilo vargas 
Rating:
5.0

Dominic was great to deal with and very fast and professional. Great experience and saved the whole experience.

mike pollock 
Rating:
5.0

Outstanding customer service!

Cheryl Brockman 
Rating:
5.0

Customer did not leave a comment.

ANDRAL CLARKE 
Rating:
5.0

Customer did not leave a comment.

Brenda Satele 
Rating:
5.0

Customer did not leave a comment.

henry wollman 
Rating:
5.0

Everything went perfectly and easily. I should’ve used a Uhaul van sooner! The manager at the store was very helpful and fun to speak with.

nicholas lovelace 
Rating:
5.0

Customer did not leave a comment.

Lloyd Brower 
Rating:
5.0

Customer did not leave a comment.

Brandon Bradley 
Rating:
5.0

NA

Larry J Perry 
Rating:
5.0

Everyone was very friendly and helpful!!

Shelly Brooks 
Rating:
5.0

Customer did not leave a comment.

Leigh Smallwood 
Rating:
5.0

The black gentleman with the long hair walked us through the inspection process and was super polite and helpful. It was true a great overall experience. We will definitely be booking with this location again!

Randy Pickens 
Rating:
3.0

Besides the fact that I was nt explained about checking in si was stuff outside overnight with my stuff on check night didn't kn I w access fode got robed when finally figured out it wouldn't work

TARRAH GLASSER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda Myers 
Rating:
5.0

The whole process from reserving online to picking up and then returning the truck was a great experience. Very knowledgable. I will definitely be using this U-Haul location in the future.

Earl M Yates II 
Rating:
5.0

Customer did not leave a comment.

CASEY PETERSON 
Rating:
5.0

Customer did not leave a comment.

Rowena Pecos 
Rating:
1.0

Customer did not leave a comment.

Cynthia Robinson 
Rating:
5.0

Staff was awesome! Give them an increase in salary.

Tod Cobb  |  First Impressions 
Rating:
5.0

Heather was very helpful.

SHYKIRA SMITH  |  First Impressions 
Rating:
1.0

My overall experience wasn’t very well . For the most part staffing was okay . Some staff seemed to know what was going on and others not very much . The units in my opinion for what they were cost could’ve been a lot better or at the least have 24 hour access for those who work throughout the night . Ending my time with Uhaul was probably the better experience I had only because they actually were kind enough to refund the recent monthly purchase I made with them . In conclusion I wouldn’t come back and this Uhaul for such reasons .

Xavier Mcdonald  |  Overall Experience 
Rating:
5.0

My husband and I have had a storage unit with u haul along time, I must say if I had to get another storage unit I would go back to them, because of the friendly clean very professional service we received over the years, I would recommend them to anyone,L,T.

LUCILLE TALBERT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY WHITFIELD  |  Overall Experience 
Rating:
5.0

Colton went out of his way to correct all miscommunication…..Thus place exceeds expectations!!!

Caryl Lozano  |  Overall Experience 
Rating:
5.0

If I move back I would definitely use them again

AMANDA SMITH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Victor Leary  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mckenzie bruedigam  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Spencer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert Arnold  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jocelyn caro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Fleming  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike Hirsch  |  Overall Experience 
Rating:
5.0

When you get to the back of the storage unit you need a bright flashlight to see

Sharon Godlewski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Dively  |  Overall Experience 
Rating:
5.0

Great staff

INA GLOVER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abdullah aydogan  |  First Impressions 
Rating:
5.0

Thank you for everything. GETTING the truck wasn't that easy but overall staff and cs support was amazing friendly claim and very understanding. I would never seek another place to get my move done.

LaTasha Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mondarius Cameron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demetris Evans  |  Overall Experience 
Rating:
5.0

Excellent 5 stars!!!!!

VALENCIA WILLIAMS  |  Overall Experience 
Rating:
5.0

Exc

James Enty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Russell Prox  |  Overall Experience 
Rating:
3.0

Dante and the fellow employees were courteous and helpful; very informative and gave great customer care. The only thing upsetting was the facility itself. The outside had fake garage doors to deceive its customers that the facility had garage storage, but did not; they even had locks on them to play the deceit even further. Storage internal lights for the bigger storage did not have any lights, pathway and movement was minimal so if you needed to store a couch you wouldn’t be able too. There was barely any outside lights due to majority of them were broken or inoperable just there for show. The minor storage upstairs were as secure as you’d expect because thru the ceiling it was open so if someone was eager enough they could muster their way to steal what they were capable of through the roofing by climbing in them. Even computer operated, it didn’t have 24/7 accessibility which now a days a lot of the other facilities have it. Only reason we chose this establishment is because the first month rent was free so we didn’t have to pay.

NOELMAR ALMERON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mason Medley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MCMILLION  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sarah jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allyse Keyes-Tosee  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kevin Gibson  |  Online Move In 
Rating:
5.0

Good people.

Edward Cooke  |  Overall Experience 
Rating:
5.0

Yes everybody was very polite and courteous and very helpful in every way

robin reyna  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Rivera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamarante Almli  |  First Impressions 
Rating:
5.0

Yes you're very polite and courteous and respectful and everything above

robin reyna  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHERYLE KING  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel Ellis  |  First Impressions 
Rating:
3.0

Staff was great. No exterior units. Garage doors on exterior of buildings (for decoration only) was misleading.

Brenda Gray  |  First Impressions 
Rating:
5.0

They were great, I on the other hand was late to bring the truck back on time. But things worked out well," because of the insurance and deposit", and I needed it

vernon johnson  |  First Impressions 
Rating:
5.0

The guy that helped me was very caring and understanding

Amanda Harcrow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wilma rickey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neil Gilbert  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

AMANDA SLOAN  |  Overall Experience 
Rating:
5.0

Great customer service reps and easy and convenient access to storage unit..

Darryl Derrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry Emerson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james ariail  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brooklyn Frovarp  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arthur Saul  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

horst roehler  |  First Impressions 
Rating:
5.0

Staff was very kind, even when the computers were messing up!!

KIELEY ASH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUWANA PHILLIPS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMANDA SLOAN  |  First Impressions 
Rating:
4.0

Zack was great it was the woman with the baby that was bag and wouldn't help the younger guy out as it seemed he was a new system. She rented a storage to us that was sissy rented to someone else, she was ride and it really upset me and my fiance! She was an idiot really!

BRETT WILT  |  First Impressions 
Rating:
4.0

Due to snow storm there was Ice on the ramp entrance that was not cleaned by the staff using salt creating a hazard to customers. Laziness on the staff. Otherwise good.

WILL ESCOTO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Victor Leary  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jacob Czech  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN PITTS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra Denman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALBERT HORMANN  |  Overall Experience 
Rating:
5.0

Would like to thank Travis for assisting me with storage turn-in. He explained the process to follow for a smooth transition. Thanks Merline Leday Mauney

merline leday-mauney  |  Overall Experience 
Rating:
4.0

Didnt like having to check in at the office each time. Would have been nice to be able to just access storage unit by the door. Lighting outside would be nice to. Especially at the loading docs. Other then that it was ok.

Amy Klinekole  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ricardo Lopez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sherry Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Temeka ratcliff  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

BRIAN HIVNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olivia Wilson  |  First Impressions 
Rating:
2.0

Every time I went to my storage it seemed to have people sleeping in one of the units. Also it was super inconvenient to maneuver through your very narrow hallways. One of my units had visible rat dropping and there was rat bait 8n my unit so uhaul is obviously aware of the issue. Several of my boxes were chewed through, I'm assuming rats. I will not recommend this storage facility. The bald guy employee was the only one worth anything I'm my opinion.

Kara James  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Gates  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dreama hill  |  First Impressions 
Rating:
4.0

I was disappointed to find there were no carts to assist with moving larger objects. This made the trip up the stairs even more inconvenient. Other than that issue the facility is clean.

Robert Jones  |  Online Move In 
Rating:
5.0

I will not mention any one name! Every last person that crossed my path or assisted me in any way were always friendly, professional, helpful and knowledgeable! I feel like family in a way! To all storage employees, thank you all for being so kind in all that you do! Big hugs and many blessings to you all!!

Tiffany Medders  |  Overall Experience 
Rating:
1.0

Had nothing but problems with uhaul after trying to sign over my belongings to them. Have sent multiple emails to them stating I didn’t want my things and they’ve charged me every month since and claimed they never received my notices. On top of that I’ve been getting constant phone calls about it and no one could seem to help me fix the problem. So it continued to be on me and I continued to get charged for items I already claimed I was giving away. Would not recommend to anyone.

JESSICA DUTTON  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Herman Morales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN SISTOS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ojonatu Dixon  |  Overall Experience 
Rating:
5.0

I’m thankful for Shane to help me and my wife. If you do worker of the month or anything like that, I feel like he should get it. Overall the staff was amazing.

Chris Ford  |  First Impressions 
Rating:
5.0

Thankful that the Lawton team was able to find a unit to store my stuff temporarily during a cross country move. The process was very efficient.

John James  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie Rushing  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelly May  |  Overall Experience 
Rating:
5.0

The employees was happy to help me. They answered all my questions. The unit was inside and well light for me and it being 90° plus outside, it was still pretty cool inside. They got me in one pretty fast, even though it was a short time. A big thank you to all the staff members here.

Kyle Froehlich  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Herman Morales  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

john richroath  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mahogoney Laws  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JEREMY MUELLER  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Komlavi Dagban  |  First Impressions 
Rating:
5.0

I have used U-Haul numerous times for moving in the past so when I needed a storage place they were the only place that I thought of. I guess their reputation is why. The Lawton store has a great staff and I would highly recommend them to anyone for storage and or moving!

karen scott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Isaac Joel Morales Cancel  |  Overall Experience 
Rating:
4.0

The staff was always kind and helpful, but seemed busy all the time. Perhaps they don’t have enough staff. They do a great job with what they have.

Melissa Kimball  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ciara Dulaney  |  Overall Experience 
Rating:
3.0

We did have some issues when we first got there. Our 24-access card did not work. We were told different prices, etc. What we did like was how Shane was when we were checking out and getting a trailer to get our stuff to our home states away. He was helpful and kind. Some other staff were not as he was. Everyone has difficult days. The 2nd time we were there right after losing a family member was a mess to say the least. At least the owner did finally give us access. That was heartache that could have been avoided altogether. So in the end, it was a mixed bag of experiences, and Shane was the one that made it nice in the end. Also, our card was overcharged several months in a row, and the dispute was very difficult. When you speak to the office, ensure they spell your name correctly because it seems like it can never be fixed after first inputted and really read over everything. And get your copies in hard copy and emailed to you. Thanks again Shane for at least being exceptional.

christie lynn declue  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Rodriguez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James Dodson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelina Roig  |  Overall Experience 
Rating:
4.0

Prompt friendly knowledgeable accommodating

daphne short  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael McGinnis  |  First Impressions 
Rating:
5.0

Ashley at this location was a huge help!! If I need storage in the future, I will definitely use this Uhaul location.

Chrisanna Waldroup  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janneth Santandrea  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie Mihalik  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janneth Santandrea  |  First Impressions 
Rating:
3.0

The facility and staff were helpful. My only concern is the inability of staff to maintain accurate records that I sent in to establish that I relinquished ownership of the contents of my unit. The first hard copy of the signed form and the key were lost. The second email was not acknowledged. It took a third attempt and approximately 16 months before the contract was finalized. This caused undue stress and made it seem as though I did not do my part on stating that I was giving up the rights to the contents in the unit. I was not living in state and had to conduct this through email and phone calls. I tried to inform staff initially to avoid such an encounter and it happened anyway.

Malinda ice  |  Overall Experience 
Rating:
3.0

Access to the storage was often limited due to UHaul vehicles blocking the entrance

mary schofield-dixon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Albaugh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norma McGee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis Landeros  |  Overall Experience 
Rating:
5.0

Storage areas are clean and well kept, loading bays are convenient and the free push carts are very helpful.

Luis Landeros  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith Holback  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Albaugh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis Routh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIAN TANG  |  Overall Experience 
Rating:
2.0

There are roaches we didn’t have any when we came hopefully we don’t when we get the stuff out

jason copeland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE WYNEE BELL  |  Overall Experience 
Rating:
1.0

Questionable character of employees. Not the most knowledgeable or professional staff. I would not recommend this place and regret using this business myself.

JOSHUA WEST  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Wanke  |  Overall Experience 
Rating:
3.0

Took over 2 hours to get a truck with only one person in line in front of me and the employees are in need of a system over haul

Brandon Wagner  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DEBORAH BELL  |  Overall Experience 
Rating:
1.0

above the agreed upon price, they continued to charge my card for 2 months even after numerous phone calls and turning in my key card.... I wouldnt reccomend it to anyone!

Anthony Sullins  |  Overall Experience 
Rating:
5.0

Great customer service by the manager roy I think his name was he’s a great guy

AHMAD GHAZAWNEH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tanisha Barnes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith Pringle  |  First Impressions 
Rating:
5.0

Extremely satisfied the Lawton Uhaul, kept my goods secured and clean from bugs or any other factors that could damage my household goods. Thank you 🙏🏽 to Mr Roy the manager who was always there for my concerns.

karen florescruz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy Prudencio   |  First Impressions 
Rating:
5.0

Always use Uhaul!

Reva Lewis  |  Overall Experience 
Rating:
5.0

The girl at the desk was friendly and helpful

raymond pearson  |  Overall Experience 
Rating:
5.0

Roy Smith was amazing, when I had a problem he quickly evaluated it and fixed it promptly

Judith Hewes  |  Overall Experience 
Rating:
5.0

The staff was friendly and provided excellent customer service!!

Marilyn knight  |  Overall Experience 
Rating:
5.0

Easy to use and very friendly staff.

Heather Pfeiff  |  Overall Experience 
Rating:
3.0

Grass hoppers were all in the storage area.

TRINITY PRICE  |  Overall Experience 
Rating:
3.0

The staff was not friendly. Had very limited access to our belonging. We switched to a different storage company that allowed entry after 6pm.

Amy Klinekole  |  Overall Experience 
Rating:
1.0

Too much to say I’m going to call customer service

stephanie roeder  |  First Impressions 
Rating:
2.0

They cheated me on the gas

Tawana Meeks  |  First Impressions 
Rating:
4.0

would have liked longer access hours in the evening, especially on weekends. Otherwise, all was quite acceptable and professional.

brent harty  |  Overall Experience 
Rating:
5.0

Moved from Denver, CO to Lawton, OK. Had no issues what so ever with the truck we rented. My second time to use Uhaul, and if needed, will again.

Ginger Carter  |  First Impressions 
Rating:
5.0

The staff there is great

Tracey Bacon  |  Overall Experience 
Rating:
4.0

It’s clean and have good access to belongings

Rhonda Bell-Todd  |  First Impressions 
Rating:
5.0

Good customer service!!

fern brockus  |  Overall Experience 
Rating:
5.0

THE PEOPLE WHO WORK AT UHAUL ARE AMAZING. They were very polite and respectful. The service was very quick, even though there was a line of people. I would 100% recommend anyone to this store. L

mitchell Spaulding  |  First Impressions 
Rating:
2.0

I was disappointed I moved out early thinking I would get money back for turning it in early, That is not the case with uhaul but yet if I am late on a payment they send me a pre lean notice.

david wishon  |  Overall Experience 
Rating:
4.0

Move-out was quick, no waiting around.

KENNETH STALLWORTH  |  Overall Experience 
Rating:
5.0

This u haul moving and storage is a clean place. The staff is very nice.

barbara lovell  |  Overall Experience 
Rating:
5.0

Everybody was very friendly and always helpful

robert keller  |  Overall Experience 
Rating:
5.0

Great service

Stefan Granger  |  Overall Experience 
Rating:
5.0

The folks at the Lawton Uhaul are amazing. Roy and Denise went above and beyond to help my family get our things. Great experience!!

Caitalyn Burkardt  |  Overall Experience 
Rating:
5.0

The crew was really friendly and helpful. They definitely treated me well and respected.

Christopher Evanko  |  Overall Experience 
Rating:
5.0

The staff was very professional and courteous,and they were very prompt as well, I had no wait time whatsoever.Great and I would definitely be referring anyone to them.

jennifer jackson  |  First Impressions 
Rating:
4.0

Good service

Lamica Hawkins  |  Overall Experience 
Rating:
5.0

Very friendly - customer oriented/ staff... great experience..

Vesna Ivanic  |  Overall Experience 
Rating:
5.0

Great crew at this location, they were super helpful and kind. I will definitely use this location in the future!!

TYSON LUECK  |  Overall Experience 
Rating:
5.0

The lady was really helpful

Cornelia Jones  |  Reservation 
Rating:
5.0

thank you

Mona McBride  |  Overall Experience 
Rating:
2.0

Overpriced, very expensive. Had to get TWO SMALL units for $125/ month EACH because nothing bigger was available. Could not access the units from outside, had to walk down multiple NARROW hallways

Seth Patterson  |  Overall Experience 
Rating:
5.0

Thank you very much

bridgett webb  |  Overall Experience 
Rating:
5.0

Everyone was very nice. They really work well together as a team.great job lawton crew on cache road. Ms.Patton

TARA PATTON  |  Overall Experience 
Rating:
5.0

There da best storeage I've ever had

JANET CASILLAS  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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