Customer Reviews for U-Haul Moving & Storage of Lapalco Blvd

2,736 reviews

2340 Lapalco Blvd   Harvey, LA 70058
(Located at the corner of Lapalco and Brooklyn Ave, Across the street from New Orleans food and Spirits)

(504) 368-7823

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(504) 368-7823

2340 Lapalco Blvd
Harvey, LA 70058
(Located at the corner of Lapalco and Brooklyn Ave, Across the street from New Orleans food and Spirits)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I was charged for refueling that was already refueled

Levon Forest 
Rating:
5.0

I asked for the hand dollie to be removed but was told it was against company policy. This made it hard for me loading large pallets into the truck. One side was a hump and the other side was the handdollie. Was not happy.

John Arceneaux 
Rating:
5.0

Customer did not leave a comment.

Diana Huerta 
Rating:
4.0

Good customer service

SABRINA CORLEY  |  First Impressions 
Rating:
5.0

Keep doing what you’re doing very good job appreciate yo.

MATTHEW WHITICAR 
Rating:
5.0

Customer did not leave a comment.

Deshon Martin 
Rating:
4.0

When I moved my stuff out I had to throw most of my stuff away because of mold but other than that it was very secure

Cordaie James  |  Overall Experience 
Rating:
1.0

I had a horrible experience. The first U-Haul had previous damage to the door and the second U-Haul had not been cleaned and filled with trash from previous customer.

EDWANA DICKERSON 
Rating:
3.0

Customer did not leave a comment.

Rafael Ortiz 
Rating:
1.0

Uhaul is to expensive, im going to find another alternative next time. The staff was nice. The tow dolly was all beat up though.

Kenneth Thornell 
Rating:
5.0

Customer did not leave a comment.

Unique Wilson 
Rating:
5.0

Don was amazing! Great attitude and helpful. Will recommend to others.

Brandy Lokey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sir Brewer 
Rating:
5.0

Customer did not leave a comment.

Ahmad Falah 
Rating:
5.0

Don was very friendly and such a great help!!

CHRISTINA DILES 
Rating:
5.0

They were amazing, sweet, knowledgeable, Willing to go the extra mile to help me with the issues I was having with the truck . The gentleman who was assisting me on 03/04/2024 needs a raise or bonus not one time did he make me feel like it was the other store issue and you need to call them . He helped me with everything like it was his store that made the mistake. I am forever grateful to him for taking the time, energy, and patience with me I walked in the store very angry, but he turned everything around I left the store with a smile on my face. Thank you for helping me

Richelle Odems 
Rating:
5.0

I honestly believe you cannot improve on excellence!

DAVID IRTHUM 
Rating:
4.0

Customer did not leave a comment.

Rachelle Brown 
Rating:
3.0

My reservation was for a drive up unit, however, when I arrived, I was told my reserved unit was not available. I was given an unit on the second floor with no elevator nor dolly available for rental. This was very frustrating. If uhaul would have notified me of this, when I made the reservation, I could have made other arrangements. Don't wait until someone shows up, then inform them their previously reserved unit is not available.

ERIC FOUNTAIN  |  First Impressions 
Rating:
3.0

My reserved drive up unit was not available. Should have been told before arrival. Overall this truck rental and storage rental was not one of my best experiences with uhaul. Uhaul should communicate with their customers when their reservations can't be fulfilled as reserved.

Eric Fountain 
Rating:
5.0

Customer did not leave a comment.

Matt Malone 
Rating:
5.0

Customer did not leave a comment.

Brooke Kirchhofer 
Rating:
5.0

Customer did not leave a comment.

Kamond Rhodes 
Rating:
3.0

Customer did not leave a comment.

Chanté Ward 
Rating:
5.0

Customer service was 10/10

Carmelita Williams 
Rating:
5.0

Customer did not leave a comment.

Joann Jillan 
Rating:
5.0

Customer did not leave a comment.

Sharlene Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aung Brang 
Rating:
5.0

Customer did not leave a comment.

Carlotta Robinson 
Rating:
5.0

The young man who was in charge of checking in the trailer was great. His yard is perfectly organized.

paul atkinson 
Rating:
4.0

Our associate was very knowledgeable and help us out a lot!! I don’t remember her name, but she was very very helpful. We go back again at the end of the month for another rental I hope we get her again!! Give the girl a raise

Ken Marr 
Rating:
3.0

Customer did not leave a comment.

Girod Jackson 
Rating:
5.0

Customer did not leave a comment.

Yasmin Osorio  |  Overall Experience 
Rating:
1.0

Not military friendly! Horrible attitude towards none black.

JOSE PADILLA 
Rating:
5.0

Outstanding Supporting

Roberto Gil 
Rating:
4.0

Thoughtful I was very satisfied

JULIA CLARKE 
Rating:
5.0

Staff was great! Brian and his coworker who worked on Friday evening were awesome!!

HALEY LAURENT 
Rating:
5.0

Customer did not leave a comment.

April Jenkins 
Rating:
5.0

Nothing everything was great

William Holmes 
Rating:
5.0

Customer did not leave a comment.

cassandra haywood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alfred hassenboehler 
Rating:
5.0

Everything was excellent, especially the customer service worker in the location.

Keisha Murphy 
Rating:
3.0

Ensure that equipment has good tires around. I traveled through a lot of water, and it felt like the van lost traction on many occasions. I did not feel safe. To me, the tires were not in good shape. For that reason, I have to give this not-so-great rating.

ALADDIN LOMBARD 
Rating:
5.0

Customer did not leave a comment.

luis sosa 
Rating:
5.0

Customer did not leave a comment.

Danielle Walton 
Rating:
5.0

No changes are needed. Personnel are efficient and friendly. Great bunch.

David Clark 
Rating:
5.0

Very courteous

alfred hassenboehler 
Rating:
5.0

Customer did not leave a comment.

Jarius Parker 
Rating:
5.0

Customer did not leave a comment.

ALEXIS DUREL  |  First Impressions 
Rating:
4.0

The representative I dealt with was knowledgeable and friendly as was the guy who helped me hook up the trailer. The store itself had a good variety and supply of products inside, such as packing materials, and the overall experience was a good one. The only negative aspect of this store is the location/traffic. Perhaps I was just there at an oddly busy time for that street but there was a line of traffic on the side street waiting to get on the highway, normally this wouldn’t be any concern but at this location you have to go out onto that street to drive from the front of the store to the back of the store to pickup your trailer. ..I will say though that at least the locals (some at least) were polite enough to let me through, I did have to drive over the opposite curb an onto the grass to make the turn with traffic present but my pickup doesn’t turn sharply at all so maybe someone in a cuv/suv wouldn’t have that problem.

robert thanepohn 
Rating:
5.0

Customer did not leave a comment.

Iraeann Davis 
Rating:
2.0

Customer did not leave a comment.

Lorraine Frank 
Rating:
5.0

Customer did not leave a comment.

JAVIER TRINIDAD 
Rating:
4.0

Truck had a very intense smell of cigarette smoke

Michael Speziale 
Rating:
5.0

Everything was great!

Geoffrey Jensen 
Rating:
5.0

Great customer service to the gentlemen that was serving the busy lobby.

Claude Paul 
Rating:
5.0

Customer did not leave a comment.

Donald Dinsmore 
Rating:
5.0

Customer did not leave a comment.

Travis Every  |  Overall Experience 
Rating:
1.0

My property was damaged by rodents. Rats or something ate holes in my sofa and loveseat set. I was told by the front desk they didn’t have that problem.

Angelica Pierce  |  Overall Experience 
Rating:
4.0

Nothing

Barbara Washington 
Rating:
5.0

Customer did not leave a comment.

Mark LeBlanc 
Rating:
5.0

Continue as y'all doing.

Ivan Berry 
Rating:
4.0

Customer did not leave a comment.

Tiffany Lane 
Rating:
5.0

Great crew!!

Anthony Williams 
Rating:
3.0

The gas reading was wrong said it had more in it then there was maybe do a good walk around on the truck. Truck was loud with engine noise the whole time while driving it. We rented a dollie only to find out it wasn’t in the truck when we got to packing it. Called and was told they don’t rent Dollie’s for a 1 way. Would have been nice knowing that when we rented one. Truck was very uncomfortable

mindy evans 
Rating:
5.0

Customer did not leave a comment.

EDWIN KING 
Rating:
5.0

Customer did not leave a comment.

Richard Harvey 
Rating:
5.0

Customer did not leave a comment.

Gail Simmons 
Rating:
5.0

Customer did not leave a comment.

Jessica Alvarado 
Rating:
3.0

Customer did not leave a comment.

Justin Ring 
Rating:
3.0

Make sure vehicle doesn't have problems that can and do cause concern for customers, such as electrical issues and leaking doors. Make it clear that in order to use the app to p/u the equipment that the customer MUST be on/at the rental facility.

Camille Bourg 
Rating:
5.0

Customer did not leave a comment.

donn green 
Rating:
3.0

Customer did not leave a comment.

Tamika Dickerson 
Rating:
2.0

I arrived to my scheduled appointment and was told to come back the next day since the person who installs them wasn’t there. I was frustrated since I had taken time off work, but I came back the next day. The hitch was installed, but took longer than expected to the point where I was late to work since I did not take that day off. The wiring for the hitch lights were defective so I had to make another appointment at a different location to get those installed. This whole process has taken three days when it should only take a couple hours.

Jacklyn Drewry 
Rating:
5.0

Customer did not leave a comment.

Philip Pimentel 
Rating:
5.0

Excellent service

SHarlene Lee 
Rating:
5.0

Everything was great. The service provided was welcoming and kind. The truck was cleaned as well. My seats were just wiped down!

Adorina Douget 
Rating:
5.0

Customer did not leave a comment.

Richard Jones 
Rating:
5.0

Customer did not leave a comment.

Anthony Williams 
Rating:
5.0

Customer did not leave a comment.

Alicia Polk  |  Overall Experience 
Rating:
5.0

Nothing at all could improve the service I received today. Everything went very fast with the young lady who was working your front desk. She was very knowledgeable and explained everything to me very thoroughly and I was totally shocked how quick and easy it was. It was also very quick and easy to return the vehicle later this evening. I definitely would come back to this location from now on. Please do not change a thing, because renting it and returning it went entirely too fast, which I was on a time schedule and that worked out great for me. Both of your associates were very polite, pleasant, neat, and clean/cut people. Excellent experience with U-Haul today, from start to finish. Joe R.

JOSEPH RELF JR 
Rating:
5.0

Customer did not leave a comment.

Hazel Hinton 
Rating:
5.0

Customer did not leave a comment.

Delores Davis  |  Overall Experience 
Rating:
1.0

I rented 2 cargo vans on our corporate acct. And when we went to pick up, there were two vans there but we were only able to have one. The second van was "Not Available"....because apparently the Keys were missing!!

ashley bateman 
Rating:
5.0

Customer did not leave a comment.

denise walker 
Rating:
5.0

Customer did not leave a comment.

Allen Beebe 
Rating:
5.0

Customer did not leave a comment.

Philip Pimentel 
Rating:
5.0

Customer did not leave a comment.

Kaitlin Encalade  |  Online Move In 
Rating:
5.0

Their experience was great .

TAYHIKA MANUEL  |  First Impressions 
Rating:
5.0

None

Melanie Anderson 
Rating:
1.0

Customer did not leave a comment.

Kayla Guest 
Rating:
5.0

Thank you

Jerrieca Hughes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen Beebe 
Rating:
5.0

Customer did not leave a comment.

MICHELLE LEE 
Rating:
5.0

Great job

KECIA BLACK 
Rating:
5.0

Customer did not leave a comment.

Britney Domby  |  Overall Experience 
Rating:
2.0

Storage units they assigned me were occupied! Had locks on them! Not very good accountability going on there! They don’t know which units are available to rent!

clayton chretien  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip Pimentel 
Rating:
5.0

Customer did not leave a comment.

Brittany Williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mamadou gueye  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah Wyatt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

juliana francois 
Rating:
5.0

Nice

roberto rojel 
Rating:
5.0

Easy process

Malcolm Rodriguez 
Rating:
4.0

I have frequented this location twice and my experience with them has been generally favorable. One slight issue I had with this visit is I was told there were no trailers capable of moving a couch and that I would need to rent a truck. However when I went to retrieve the truck there were several trailers available with more than enough room for a couch. Not sure if they were already reserved or if the person at the desk was misinformed but a 5 x 8 or 5x 10 would have been more than enough.

Jose Arevalo 
Rating:
5.0

Customer did not leave a comment.

Tia Powell 
Rating:
5.0

Customer did not leave a comment.

Nita Dewey 
Rating:
5.0

Customer did not leave a comment.

Asia Williams 
Rating:
5.0

Very reasonable & respectable 💯

Linda Robinson  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

john powell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latasha Milner  |  Overall Experience 
Rating:
1.0

I was told absolutely nothing about the self check in on the mobile app, it was not explained to me I would be charged a check in fee, I was charged for 2 days although I only had the van for a couple of hours. The store manager was not helpful in resolving the issue of my card being charged for an extra day. I think there needs to be some retraining of the employees on at bare minimum, because the process wasn’t explained, I was just to to bring the van back and park it, not that I would be charged a service fee for doing so.

SHARLYA ROBINSON 
Rating:
5.0

Customer did not leave a comment.

Mariam Lott 
Rating:
3.0

Magee was very rude

nathalie adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raven Terry 
Rating:
5.0

Customer did not leave a comment.

Raven Terry 
Rating:
4.0

The workers were very helpful. I did not have to wait long for pickup or return of the trailer.

BENJAMIN GALLAGHER 
Rating:
5.0

Nothing comes to mind.

Richard Sutherland 
Rating:
4.0

624544

Marvin Anderson 
Rating:
3.0

I rented a van at 5:45pm. I self returned it at 7:58pm the same day. I understand the office being closed, but to be charged for 2 days, for less than 3 hours is a bit much in my opinion. I told the agent when I picked it up that it would probably be after closing when I return, due to the time it was picked up. I was told I wouldn’t be charged as long as it was returned the same day. Of course, when I called for an explanation, I was informed that it was computer generated. So U-Haul got over again. I would have came out cheaper hiring someone to pick up my package for me…

Cassandra Black 
Rating:
5.0

Customer did not leave a comment.

Diana Zuniga 
Rating:
5.0

Had a little trouble with online verification, but the gentleman in the store was very helpful, professional and courteous. Excellent customer service!!

Arnold Anderson 
Rating:
2.0

Vivian needs to improve her customer service. She continued to carry on a personal conversation with her coworker while intermittently assisting me in my truck rental. When there was a discrepancy in the rental, instead of thoroughly explaining that items are first-come-first serve, she buried her head in her hands in an apparent display of frustration rather than providing said explanation. It was her coworker that noticed the discrepancy and explained to me the issue to which I was able to make an informed decision in how to proceed with the sale. I am never returning to this location and will recommend others to patronize another location or use your competitor Penske.

Micah Simoneaux 
Rating:
5.0

Maybe y’all can get a better computer system it was down

Richard Harvey 
Rating:
4.0

Customer did not leave a comment.

Iraeann Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francine Murray  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ann Joseph  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Simmons  |  Overall Experience 
Rating:
1.0

During the time my belongings were stored with U-Haul, my rental rate went up six times with the following statement as an explanation for the increase: $1,990 in additional charges based on this statement in each letter notifying me of an increase: “My staff and I pride ourselves on maintaining a clean, dry, and secure self-storage facility and are dedicated to improving your storage experience. We complete daily inspections of the property to proactively improve facility maintenance and security, as well as conduct a monthly pest control program to adhere to our superior cleanliness standards.” In the end, I paid an additional $1,990.00 for this promise of cleanliness and pest control. But when I came with movers to clear out my storage unit on 7/24/23, I discovered that every piece of upholstered furniture, carpets, wooden items, art, and some clothing had all been destroyed by vermin. While the staff was friendly and helpful and the insurance I'd paid for covered most of the damage, I am angry that I paid $1,990.00 for enhanced cleanliness and pest control under completely false pretenses; if the management at that time had actually done what they promised in exchange for higher rent, my belongings wouldn't have been destroyed. I feel ripped off, and I certainly would not recommend this facility to anyone.

STEPHEN LANE  |  Overall Experience 
Rating:
1.0

Spoke on the phone with one of your representatives was clear about my concern that uhaul had sent me a message saying I’ve been moved out of my unit without my knowledge when I’ve only had it for a week. The representative continued to speak to me with an attitude and stated “call back when the manager is in”

Deyounte James  |  Overall Experience 
Rating:
2.0

Second story Storage with no elevator was the reason I went elsewhere.

JAMES CARLYLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janice ashford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald Cowart  |  Overall Experience 
Rating:
5.0

I will always come to this location for all of my moving and storage needs.

KELLY TINGSTROM  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wayne Rocheforc  |  Overall Experience 
Rating:
1.0

This location needs better workers. These employees are lazy af

Sam Fruge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne Rocheforc  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Valera Hampton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pho Tran  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaNell Woods  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lamount London  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CALVIN WATSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Mayberry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Palermo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lyntrell TAYLOR  |  Overall Experience 
Rating:
2.0

The light doesn't work. There was no lock in the unit like my correspondence told me there would be - had to talk to associate, it was in my truck. The door is rusty & I believe it's undersized.

Kelly McCoy  |  Online Move In 
Rating:
1.0

There was an a very obvious rodent problem…all my person belongings were either eaten up by or pooped on by rats. Literally paid almost $200 a month for my stuff to be destroyed

Amjad Kaki  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIELLE FACIANE   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trishine Mathieu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lavette Brumfield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn Rowe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rose Hawthorne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARCUS DORRIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trenice Herbert  |  First Impressions 
Rating:
5.0

Only improvement would be some sort of elevator system to access 2nd floor. If this location wasn’t so conveniently located, I would have definitely chosen somewhere else that didn’t have stairs.

John Norwood  |  First Impressions 
Rating:
5.0

Very friendly helpful staff

Lisa Bordelon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trenice Herbert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VALERIE sullivan  |  First Impressions 
Rating:
5.0

Very excellent supportive staff. I felt like family after a while.

JOYCE FONTENOT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chanita Rogers  |  First Impressions 
Rating:
5.0

Staff are helpful and friendly. Environment control was effective. Affordable.

Louis Lawes  |  Overall Experience 
Rating:
5.0

Been a customer for almost 10 years, awesome place , clean and we'll maintained.

FRANCISCO ARTZE  |  Overall Experience 
Rating:
5.0

The guys in the office were always so nice and helpful.

shannon Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

terrel fleming  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chasity butler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tynicqua Higgins  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Tremael Drake  |  Overall Experience 
Rating:
2.0

I said below Average and the only reason why is because they staff was rude and on top of that they did not have any camera and there was a guy in side the guy at night was following me so I stay in my car and oh most hit him trying to get away

Isiah Thornton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROALIND MOORE  |  First Impressions 
Rating:
1.0

I was looking to rent a concealed unit to store a car. The information provided was not clear. It sold me a outdoor parking spot instead of what I was looking for.

Lottie Badger  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

patrice taylor  |  Overall Experience 
Rating:
5.0

The two young men that helped me did a fantastic job

Tyris Tinson  |  First Impressions 
Rating:
1.0

Attitude at counter. Guy helping me was also on a personal phone call at same time with his ear buds in. I got a quick refund on unit.

Mykle Brossette  |  Online Move In 
Rating:
5.0

Great customer service from Mr. Jordan Hayes and his staff!!

Valerie Duplessis  |  Overall Experience 
Rating:
5.0

General Manager and staff was very friendly and helpful! I would definitely come back again

Rose Hawthorne  |  First Impressions 
Rating:
3.0

I got my things out of my storage and in one of my bens there was a dead mouse I was very upset

Michelle Marshall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shannon Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wendy williams  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LaNell Woods  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Noemi Chacon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Free  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keiana Smith  |  Overall Experience 
Rating:
3.0

Storage unit was not I-315 climate control . Some wood pieces had mold, the rats were horrible they pee, poo,chewed clothing etc. Just had I did not have to leave merchandise any longer…When speaking to a worker they mentioned he do not go in the units. Well it’s over and glad to return home in Alabama…Would recommend but tell them to check storage periodically.

Cerise Leonard  |  Overall Experience 
Rating:
3.0

I didn't really use it for I realized I made a mistake in size and that facility didn't have a larger one No one answers the phone so I had no choice but use the move out option. Just wish I could had gotten my money back but guess that was my fault

Kristofo Corvinus  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

SHARON STEPNEY  |  Overall Experience 
Rating:
5.0

Joseph be attendant at the store in Lapalco where I decided to do my business was very carefully listening and understanding of my needs)) For this is the reason I gave these rating to U-Haul.

Christina Hernandez  |  First Impressions 
Rating:
5.0

I recommend this location. I've had my storage almost a year and staff was always nice and extremely helpful. Shoutout Jordan manager and staff.

Strateshia Ard  |  Overall Experience 
Rating:
5.0

Great customer service

Marlene Jones  |  First Impressions 
Rating:
2.0

Walk up into the office too many times with no help insight, always no employees to help

Richard Coursey  |  Overall Experience 
Rating:
5.0

I'm thankful

MICHAEL GREEN  |  First Impressions 
Rating:
5.0

The store manager Jeremy was an attentive and courteous young man. When there were any issues or concerns, he was very understanding, respectful and responsive.

Lachelle Hebert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oviun Dillon  |  First Impressions 
Rating:
5.0

Young Man Who Help Me Was Very Kool

RONALD PERKINS  |  First Impressions 
Rating:
3.0

It was ok

IESHA WELLS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lavette Brumfield  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Edward Wood  |  Overall Experience 
Rating:
2.0

Got unit at 455 pm loaded truck returned around 600 pm no lights on around storage light in unit was busted but yet storage unit said good could have artless had a light in it

Shawn Theriot  |  First Impressions 
Rating:
2.0

The storage unit was rented to me dirty. So I cancellled the contract and went to public storage and rented the unit from them

laurie mccoy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quanika Nash  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James Day  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francine Murray  |  First Impressions 
Rating:
3.0

The light in our unit never did work......staff was ok at times.....couple of employees seemed distracted while attending us at times.

Michael Valladares  |  Overall Experience 
Rating:
5.0

I didn’t like there is no turn around in the facility but staff was nice and storage secure and clean had an issuer on billing originally but the manager corrected it.

Kelly Tapp  |  Overall Experience 
Rating:
5.0

Friendly, good costumer service,

Melvin hunt  |  First Impressions 
Rating:
3.0

We reserved a climate control large unit, when we arrived there was only one unit available which was not climate control and very small unit. i had to take it out of desperation for a move next day and no time to look elsewhere. Why reserve a space if it is going to be given away to someone else? The unit has no light, appears it was torn out.

Mary Constanstine  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Camaille Williams  |  Overall Experience 
Rating:
5.0

My experience with Lapalco Uhaul was Extrodinary. The supervisor Mr. Jordan was very professional and patient my entire stay with Uhaul.

Jimmy Lindsey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordain Franklin  |  Overall Experience 
Rating:
5.0

Awesome!!

Sheila Viltz  |  Overall Experience 
Rating:
5.0

Thanks for everything it was excellent and Convenient.

Sheila Viltz  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Robin Parson  |  Overall Experience 
Rating:
5.0

The staff are always helpful, professional and friendly. Definitely, would recommend to friends and family.

Eliseo Claros  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ernando Simmons  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kirsten Bailey  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Paula Moise  |  First Impressions 
Rating:
5.0

The manager went above and beyond to ensure I could get my stuff into storage and even helped back out the truck for me.

Marlene Wade  |  First Impressions 
Rating:
2.0

Customer service was complicated. Each time I called to get clarity on anything, I was placed on hold for more than 10 minutes and the disposition of the rep was nasty. This was a common thing at the Lapalco in Harvey business. Each time I entered the building, it was quite junky. It looks like they're going out of business.

Yvette Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shalacia Champion  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex Matthews  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patrice taylor  |  First Impressions 
Rating:
1.0

This will be the last time we use uhaul. Experience was horrible from start to finish especially the Harvey location. We pulled in and walked in the building and where told I'm on the phone with my momma you have to wait. 4 minutes later is when we finally started getting help if you want to call it that. We where eligible for a free month storage in a climate controlled unit when we arrive thats not the case. They tryed to charge us for the month and then it wasn't even a controlled unit. After getting 2 managers they finally agreed to hold up to the offer. Not a climate controlled unit. We where then displaced because of hurricane Ida. We called to see if they could pro rate a few days because we where not in the area where told no very rudely. Told us that if we didn't have the stuff out by thrusday the 16 by 4 we would be charged again. We dropped everything and came to get the stuff out when I went to check out I was again almost charged for somthing that was agreed apon. After 20 minutes waiting for a manager to come assist me to figure it out and talk about the damage to my materials in the unit was rudely told nothing we can do here have to claim online. Horrible customer service no one I know will be renting from your company.

Robert Kulpa  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jessica Nevels  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ERNESTINE SELLERS  |  Overall Experience 
Rating:
5.0

Staff was awesome.

JOYCE FONTENOT  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Bryant Divinity  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

navitidad motino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lavera Patterson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia Bingham  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Timmona Washington  |  Overall Experience 
Rating:
5.0

Customer Service is like no other in the business AAA 100 satisfaction. Thanks Jamie PG

Jamie Guilbeau  |  First Impressions 
Rating:
5.0

I definitely would use your storage facility again, very efficient and well kept .

Hilda lemieux  |  Overall Experience 
Rating:
3.0

It was ok besides when u reserve a unit on your card it does not mean rent to someone else I have been giving the run since I got the U-Haul and storage never again for me

ERNESTINE SELLERS  |  First Impressions 
Rating:
5.0

The people who work here are very helpful:))

Mia Kaplan  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Johnny Byrd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tajuanjanae riley  |  Overall Experience 
Rating:
4.0

I had a great experience with that location

Fred Gautro  |  Overall Experience 
Rating:
4.0

NA

CAROLYN WILLIAMS  |  First Impressions 
Rating:
5.0

The manager Jordan was amazing and very helpful

TERRI SAVAGE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Yolanda Ledet  |  Overall Experience 
Rating:
3.0

Jordan he is so sweet ❤️

Shantrell Lee  |  First Impressions 
Rating:
5.0

The general manager Jordan was beyond awesome. Highly recommended..

Strateshia Ard  |  First Impressions 
Rating:
1.0

Horrible to say the least. Almost a week waiting to hear from a customer service representative. Faulty equipment. Lack of facilitation. No communication on processes and alternative processes. Lost a sale on furniture that I had advertised. Couldn't get into the building using access card. Had to return the truck before being able to use it. Only truly helpful person was Travis in Roadside Assistance. I can keep going... next time I will rent a truck from Home Depot and a unit elsewhere. Worse $200 spent.

LUIS WILCHES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eileen Maldonado  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Yolanda Cheeks  |  Overall Experience 
Rating:
1.0

No elevator access to second floor units with steep, tight, long stairwell. Absolute deal breaker.

Mersini Kloumassis  |  Overall Experience 
Rating:
2.0

Some staff members were great, but the store manager was horrible. I was charged for a storage space I did not have access to and I was accused of putting the wrong lock on my storage even though I bought the lock from their store. When I shared this information with an employee and the manager I was threatened by the manager that my lock would be cut off if I did not come to remove it. The lock was on the storage space they charged me for but I did not have access to it. Needless to say I will not do business with this facility again. Most of the staff members were truly great and helpful but that manager has got to go.

Chenice Samuel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BARBARA GARNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonya Stann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claudia Nunez  |  Overall Experience 
Rating:
5.0

The manager Mr.Jordan and his staff is Awesome. Very conscientious and check everything. Friendly and respectful.

Ivy Moore  |  Overall Experience 
Rating:
5.0

Light near storage unit should be fixed it made it difficult to see other than that I had an amazing experience with the storage facility

Timmona Washington  |  First Impressions 
Rating:
2.0

Customer service and better communication needs to br improved

Latonya Jefferson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jack Thompson  |  Overall Experience 
Rating:
2.0

When I got to this unit I wanted a big unit. After applying for the unit I was given three separate small units which would have not fit any of my big furniture. The building was also unsecured and had a broken door.

andre lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK TRANCHINA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Willie KING  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kelton George  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

melyssa guidroz  |  First Impressions 
Rating:
4.0

When I first got the unit I had problems but once the young guy Jordan took over I had no problem after he even gave me the option to choose a buzzer are a card to get in and out the gate due to me have a problem with the card that I was provided but he said they been had the buzzer I would recommend dealing with this guy any day.

Brian Bush  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRANCE MITCHELL  |  First Impressions 
Rating:
5.0

No management fee No hassle Tha.k you

mary walker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Raquel Russell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wanda Route  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toni pender  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alfred hassenboehler  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lisa lotten  |  First Impressions 
Rating:
5.0

Great and amazing help from the staff!!

Eliseo Claros  |  First Impressions 
Rating:
5.0

Awesome service very helpful

Brandi Mcginnis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALTHEA PLEASANT  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LAQUINTA WALKER  |  Overall Experience 
Rating:
1.0

Payments was not clear card kept getting charges to days after moving no one could tell me why gave me the run around

KEONTA STEWART  |  Overall Experience 
Rating:
1.0

Our truck was not available and it took three different places to get a truck. Waste of a lot of our time. we also have storage unit problems

susan nugent  |  First Impressions 
Rating:
4.0

The Manager was very friendly, polite and very professional.

Karen Roberts  |  Overall Experience 
Rating:
1.0

The manager had to be the laziest person ever. We did everything online and still had to come in a do everything in person. The worst part was he saw all the online information.

Bayinnah Simms  |  First Impressions 
Rating:
5.0

Everything was as it should be.

JAYSON NEVINS  |  Overall Experience 
Rating:
4.0

I was good place to storage but they was no light in the unitbsobit was difficult to see inside at night

Chantrell Thompson  |  Overall Experience 
Rating:
5.0

Jordan was very accommodating

Minerva Hawkins  |  First Impressions 
Rating:
5.0

Great management.

Wilson Quinante  |  Overall Experience 
Rating:
5.0

Customer service was excellent.

Ciyauina Banks  |  First Impressions 
Rating:
5.0

GREAT CUSTOMER SERVICE!

Marcus Burdis  |  First Impressions 
Rating:
5.0

The manager Jordan was especially wonderful and really delivered the epitome of customer service.

Tracey Richardson  |  Overall Experience 
Rating:
5.0

Excellent

Willie Goffner  |  First Impressions 
Rating:
5.0

Good

ricardo butler  |  First Impressions 
Rating:
5.0

The team was very helpful.

Michael Valladares  |  First Impressions 
Rating:
5.0

One of the employees at this location went out of his way to assist me. I really appreciated that.

DONNA Mills  |  First Impressions 
Rating:
5.0

Words cannot Express how much I appreciated the quality of service I received today. He helped me more than he knows. THANK YOU

SHAE BEN  |  First Impressions 
Rating:
4.0

So/So Customers have to be very patient when dealing with personnel .

JERRY LONDRO  |  Overall Experience 
Rating:
5.0

I will make sure to tell my family an Friends about uhaul storage

Monique Young  |  Overall Experience 
Rating:
5.0

It was extremely busy with only two people working but they were friendly and made the wait pleasant by acknowledging our presence and reminding us that they will be with us soon.

Ursula Davis  |  First Impressions 
Rating:
5.0

The manager was professional, personable, and courteous. I really enjoyed speaking and interacting with him. Unfortunately, I forgot his name but I know he recently relocated to New Orleans.

Willie Young  |  Reservation 
Rating:
1.0

Somehow All of MY BELONGINGS WERE STOLEN. AND YALL ALLOWED EDWARD PRESTON JOSEPH to have someone pose as with WITHOUT CONTACTING ME OR ASKING FOR IDENTIFICATION. WHEN I'M ASKED EVERY TIME!!

corlissa dobson  |  Overall Experience 
Rating:
5.0

Jayson & the Team were very professional and most helpful. I would highly recommend the location and company! The facility is also very clean.

Denise Forbes  |  Reservation 
Rating:
5.0

Rental was problem free from making reservations through returning truck. Agents at check in was warm!

Doris Powell  |  Reservation 
Rating:
5.0

Very good customer service

nichele davis  |  Reservation 
Rating:
4.0

Very helpful lady

Brian Bush  |  Reservation 
Rating:
4.0

Not sure of her name but was very helpful to me.

Brian Bush  |  Reservation 
Rating:
5.0

Mr. Alvin was great to do business with and made sure we were taken care of.

wilferd hester  |  Overall Experience 
Rating:
3.0

I had a little trouble with the representative when I was trying to change a reservation.

nichele davis  |  Reservation 
Rating:
5.0

The staff was SO accommodating, even short notice, and was able to help me with everything I needed for my move. I wish I could give them 10/5 stars. I recommend these guys to everyone.

Rachel Gurt  |  Overall Experience 
Rating:
5.0

Everything was great and the staff was wonderful; they were helpful, respectful, and sometimes very funny.

Karyn Williams  |  Overall Experience 
Rating:
4.0

Buildings are a little crowded together but very well maintained and a great staff.

CLYDE FORTNER  |  Overall Experience 
Rating:
2.0

Unorganized

Sheryl Sam  |  Overall Experience 
No reviews have been submitted for this location.

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