Customer Reviews for U-Haul Moving & Storage of Lanham Bowie

7,642 reviews

9800 Martin Luther King Jr Hwy   Lanham, MD 20706
(Next to Forbes Blvd)

(240) 696-4542

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(240) 696-4542

9800 Martin Luther King Jr Hwy
Lanham, MD 20706
(Next to Forbes Blvd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ashley Woodson 
Rating:
5.0

Customer did not leave a comment.

Phillip Parks 
Rating:
5.0

Customer did not leave a comment.

Sabir Manteen 
Rating:
5.0

Put some extra rugs or covers like you did back in the early w

Clinton Stokes 
Rating:
5.0

Nothing! Keep doing what you are doing… 5 Stars

CHARLES LONGS 
Rating:
4.0

Customer did not leave a comment.

Niccole Hill 
Rating:
5.0

Customer did not leave a comment.

Justin Allen 
Rating:
5.0

Weekend bookings should be uploaded to Friday 6:00pm to Sunday 6:00pm or give us a clear understanding of how it should be done so that customers using the services for Weekend may have ample time to go about their business. Thanks

Francess Kowah 
Rating:
5.0

Customer did not leave a comment.

arvel howerton 
Rating:
1.0

The workers are arrogant and lazy, i wanted them to give s proof i gave brought bak the truck and the refused to go outside and check it in, they told me to leave the van outside with the kets in it. If someone is to steal thd van it could be my liability. Do i had no choice but to leave it outside . The photo tool is annoying. I broughr the vsn back 6 hours ago and i have not yet received a receipt.

Solomon Seyoum 
Rating:
4.0

I had issues with app when trying to take picture of drivers license

Gina Smith 
Rating:
5.0

Great service from start to finish .

Donahue Aitcheson 
Rating:
4.0

Customer did not leave a comment.

Jovaughn Yeldell 
Rating:
4.0

Geeat

jude aguilar 
Rating:
5.0

Satisfied and good customer service

WASIU KATAYEYANJUE 
Rating:
3.0

Customer did not leave a comment.

Conner Phillips 
Rating:
5.0

Customer did not leave a comment.

Cemal Soyden 
Rating:
1.0

Truck was old and my reservation was botched causing me time wasted

Pial Vega 
Rating:
5.0

Customer did not leave a comment.

Jamarr garry 
Rating:
5.0

Smile more and be more welcoming by putting the customer first .

Haruna Kinteh 
Rating:
4.0

Customer did not leave a comment.

Joslynn Kamara 
Rating:
5.0

Customer service was great they to care of me

Terrell Watkins 
Rating:
5.0

The entire staff was so nice and knowledge. I have used U-Haul in other parts of Maryland in the past but Lanham was the most friendliest! If I ever have a moving need again, I would DEFINITELY go back to the Lanham location and I WILL be referring my friends to the Lanham/Bowie location!!

Pamela Scott 
Rating:
1.0

The tow dolly that was originally rented to me wasn't not found on the property. The guy helping me decided to give me another tow dolly and he was suppose to let the front office know about the missing tow dolly and that he gave me another one. The guy never informed the office that the original tow dolly wasn't out back and the he gave me another tow dolly. I returned the tow dolly that night after U Haul closed and 2 days later I get an email saying that I need to return the original tow dolly. I went back the this location and let them know what happen and they did close out the account but I do not like the fact that the guy never informed the office that he wasn't able to find the tow dolly and that he gave me another one. This is my second time having issues with this location. The last time I rented a tow dolly someone was suppose to me to set up the tow dolly and they never showed up. I waited 15mins then went back to the office and they said the guy is walking over there now. I go back and no one was there. I waited another 15mins and no show again. I went back to the office and told them to cancel my rented.

Del Reese 
Rating:
5.0

Customer did not leave a comment.

Patric BridgesJenkins 
Rating:
5.0

Customer did not leave a comment.

ERIC PLANT 
Rating:
5.0

Good customer service and well maintained equipment

raymond wiggins 
Rating:
4.0

The staff is professional and helpful.

Diarra Branch 
Rating:
5.0

Your App stinks. I was trying to use the self pickup option on my phone and it froze at the determining the right location part. I wasted 15 minutes standing in the parking lot waiting for your App to determine if I was at the right location. I finally gave up and went inside. Not a happy experience !!!!

Curt Savage 
Rating:
5.0

Customer did not leave a comment.

Terry Smart 
Rating:
5.0

Great experience!

JON LANENGA 
Rating:
4.0

Customer did not leave a comment.

Janelle Turner 
Rating:
3.0

Only one person to check in and out vehicles. Longer wait times with one person

HAROLD GALLAGHER 
Rating:
4.0

Customer did not leave a comment.

Jeffery Hunt 
Rating:
5.0

Customer did not leave a comment.

Rosaura Chapina  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Camille Hopkins 
Rating:
5.0

Customer did not leave a comment.

Nikki Edmund 
Rating:
5.0

Customer did not leave a comment.

Jawanza Jones 
Rating:
1.0

The staff there is rude and don't seem to value the customer or provide good customer service. I had a reservation and had my friend go to the location for me because I was running late. While my friend was in line it turned 7pm and the young man (short dreads and glasses and drives a older Burgundy car (I think a Hyundai) with VA tags). So, my friend waited for me outside and when I arrived, I asked the employee if I can I get the truck he was extremely rude and dismissive. He only acted like he wanted to leave and did not seem to have any care of my issue. He did not even want to speak to me. He almost got me out of my character but i relaxed. He is why I will never come to that location again and more than likely choose another company when I need to move. The manager beardly seemed interested in helping me. He said he would be around for 10 more minutes and after he walked away, I never saw him again and I was there for another hour and a half trying to do a mobile pickup. Just an overall poor and bad experience

Uzoma Enworom 
Rating:
5.0

Shout out to Lionel J who installed the hitch to my Chevrolet Equinox at UHaul in Lanham, Maryland!! From the warm welcome he gave me, his VIP service, showing me where I can wait during installation, and talking me through and showing me how my hitch works... he made it all a wonderful experience. As a woman of a certain age & a mother getting ready to help move her oldest son's stuff from the mid-west, I appreciate the time & patience that Lionel gave me so that I can have the confidence to use the hitch by myself. I'm not sure if I'll be renting a cargo trailer when I'm there (my son can accumulate a lot of stuff) but having the hitch installed and ready to go just in case has given me peace of mind. If I need a trailer, I'm going to UHaul! Again, thank you Lionel J!!!

Kristene Parker 
Rating:
4.0

The cargo van that I rented made a constant load banging sound when driving any speed over 20 miles per hour. By the end of the trip I had a raging headache.

Marcia Duncan 
Rating:
5.0

Customer did not leave a comment.

Wayne Wells 
Rating:
5.0

The truck I rented broke down on the return trip. My interaction with customer service there was absolutely deplorable. The only one that was reasonable was Nakia. I will never, ever do business again with Uhaul.!

NaNa-Sakyi Welbeck 
Rating:
5.0

Customer did not leave a comment.

Andrew Brooks 
Rating:
5.0

Customer did not leave a comment.

Brian Nejedlo 
Rating:
3.0

Make for sure the trucks that you are renting to people are check for maintenance problems.

Ranaldo Hunter 
Rating:
1.0

I was charged for gas after I put gas in tried to have someone check it before I left with no luck. Miles were more my overage calculations

ANGELA SHORT 
Rating:
5.0

Nice clean well maintained truck.

Bobby Daniels  |  Overall Experience 
Rating:
5.0

The equipment used was damaged despite being useful. The personnel at each respective locations were pleasant.

Curtis Hickey 
Rating:
5.0

Prompt & thorough from reservation to service

David Steffen 
Rating:
4.0

Customer did not leave a comment.

Michelle Leach 
Rating:
4.0

I recommend an improvement in the after hours checkin process. I tend to have internet connection problems when checking out.

Darlene Canty 
Rating:
5.0

Customer did not leave a comment.

Monica Cole 
Rating:
5.0

Improve/ENLARGE the signage as you turn in to indicate equipment returns are to the right. Big arrow on the bldg would help.

Karyn Howard 
Rating:
3.0

Customer did not leave a comment.

franklin minor  |  Overall Experience 
Rating:
5.0

All went well Nice staff Everyone was professional and helpful. Gold ⭐️

Danika Carey 
Rating:
1.0

This place is full of shit why will you gimme a U-Haul that is not functioning well the dashboard lights isn’t functioning and the full light is damaged poor customer service

emmauel husitode 
Rating:
5.0

Everything was excellent

Horatio Kinlock 
Rating:
3.0

The first encounter with the male rep was great while checking in at front desk. We were told to pick up truck from parking space but not told the directions for finding the parking space. The key did not work. We had to walk back to the front desk. We were given a new key, We could not complete online assessment of truck when noticed license plate on truck didn’t match one in photo online. I went back to front desk and make rep asked female reps if the customer was sent a new link which was sent, The truck had a dent on for front bumper but the online photo did not show. I disapproved photo and uploaded Live Photo taken of the front bumper appearance with dent in front bumper, Once at the drop off tent, customer service rep had to upload photos of the dent on the front bumper showing the damage to truck before it was rented.

Montonya Jackson 
Rating:
4.0

Customer did not leave a comment.

Trevor Marks 
Rating:
4.0

Customer did not leave a comment.

Renee Richardson 
Rating:
5.0

Customer did not leave a comment.

Alex Vatel 
Rating:
5.0

Customer did not leave a comment.

Editha Alindogan 
Rating:
5.0

Customer did not leave a comment.

gwen bullock 
Rating:
1.0

Make sure the trucks that are sent out with utility trailers have the capability to pull the trailer up an incline with a load. I waisted money on this rental because I could not get the truck and trailer in and out of the work area. I run a small landscaping business and had my truck and trailer totaled by I reckless driver. While I am waiting for the settlement check I have rented from this location a couple times to finish end of the season work and this situation really hurt my business.

Jason Mitchell 
Rating:
5.0

Customer did not leave a comment.

RUSSELL WALLACE 
Rating:
5.0

Customer did not leave a comment.

Dwayne Salmon  |  First Impressions 
Rating:
5.0

Very friendly and fast service

CLAIRE RICE 
Rating:
3.0

The new girl needs more training

Christina Richardson 
Rating:
5.0

This place was excellent. Front desk all took time to show me what to do. Led me to how to do it. Very friendly people. I would use this place again and recommend someone also.

L'Chea Mitchell 
Rating:
1.0

I get a call three days after dropping if my rental that I’m passed due with returning it I let three know it’s been dropped off his response was “oh we never checked I’ll call you back”

Tathianna Allen 
Rating:
5.0

Customer did not leave a comment.

Melissa Ndialehloh 
Rating:
5.0

Customer did not leave a comment.

David Eccleston 
Rating:
5.0

Customer did not leave a comment.

Chuck Dyess 
Rating:
5.0

Customer did not leave a comment.

Thomas Chaney 
Rating:
5.0

Customer did not leave a comment.

FLAVIO MORALES 
Rating:
5.0

Customer did not leave a comment.

jasmine Barry 
Rating:
5.0

Customer did not leave a comment.

LINDA SMITH 
Rating:
1.0

I was charged an additional fees for after hours fees and cleaning fees I have pictures of my return as well as proof to dispute with my bank or extra fees that were not apart of rental agreement

Jasmine Berry 
Rating:
2.0

My below average rating is not because of the Lanham location. I feel the staff is friendly, and very helpful. The equipment is readily available and maintained. My below average rating is based on how I was charged for this rental. I submitted an online truck rental to be used for 7 hours. I scheduled the pick-up for 8a.m. The system automatically calculated the return time to 3p.m. I arrived at the Lanham location to pick up the vehicle before 8a.m. and was the 3rd person in line. I was initially waited on at 8:12a.m. Unfortunately, there were several delays before I actually received the vehicle. I didn't actually take possession of the vehicle until almost 9:00a.m.. The return time on the vehicle did not adjust based on when the vehicle was actually received and accepted. Since the return time did not adjust, I was expected to return it in 6 hours. I returned 7 1/2 hours after accepting, and was charged another full day of usage, safe ride insurance and furniture pad rental. I returned the next day, feeling the additional charges were in error but was told because I didn't return it by 3, I had to pay the additional charges. If you have systems in place to show when the vehicle is accepted, why does the return time not adjust based on requested usage and acceptance times?

Thomas Smallwood 
Rating:
5.0

Make sure equipment does not have locked locks on trailers. Received trailer when I arrived at my location the door had a lock. Wasted time having to return the equipment. Also, unable to use the U-HAUL app at location to complete equipment return. No cell service outside of building.

Radames Mendoza 
Rating:
5.0

Customer did not leave a comment.

Dilcia Nixon 
Rating:
5.0

Please give me a call asap 3018079687

Manuel Mendoza 
Rating:
5.0

Customer did not leave a comment.

Eugene Bowers 
Rating:
5.0

Everyone was very nice and knowledgeable.

Kia Perry 
Rating:
5.0

Customer did not leave a comment.

Tony Senh 
Rating:
5.0

My overall experience was excellent. My two preferences are, I wish the units were accessible beyond 10PM and, there was a ramp to the 2nd level. I had to take items up a flight of stairs for both of my units. So try to request a bottom floor unit if possible. Staff were wonderful to work with and they all were very pleasant.

JAROY JOHNSON  |  Overall Experience 
Rating:
5.0

Nothing that i know of.

Omotayo Ogundana 
Rating:
5.0

Clean and well maintain

Shakira Martin  |  First Impressions 
Rating:
5.0

It was a seamless process. Highly recommend!! EVERYONE is so nice and helpful The entire team did what they said they would do- when they said they would do it. Communication was excellent. Total win!!!

Kathleen Gilfoil 
Rating:
5.0

Customer did not leave a comment.

Jerell Franklin 
Rating:
5.0

none

WASIU KATAYEYANJUE 
Rating:
4.0

Customer did not leave a comment.

Troy Williams 
Rating:
1.0

The young lady that served me at pickup time was not friendly at all. I waited in line for almost 30 minutes because she could not find a Uhaul at the destination town of the previous client. after multiple calls and help from other employees she finally completed that contract for that client. I was next with her because the person ahead was called by another attendant. she did not even greet me or appologize for me waiting in line because of her ineptitude, which a normal customer service person would do.. She showed no care, not customer service skills. I would not hire such an insolent person to work in my business. The Uhaul location and equipments are ok and I am a frequent user of Uhaul equipements. Other attendants at this location and others are very friendly and nice, but my experience with that lady was not Good. Thank you

RAYMOND TIWANG 
Rating:
5.0

Need new truck. That are not damaged.

Brenda Grooms 
Rating:
4.0

The parking lot is small

Leon Pearson 
Rating:
5.0

Thanks to everyone

Isiah Green 
Rating:
5.0

Great customer service

JEROME HOLMES 
Rating:
5.0

Customer did not leave a comment.

Pierre McLeod 
Rating:
5.0

Improve inventory access. Is took a long time for the employee to locate the correct part.

Gilles Bergeron 
Rating:
3.0

The office closed early, I arrived at 7:02 pm and the office was totally shutdown. The window shutters were pulled and a huge uhaul van parked in front of the door. The representative was setting outside in a car talking to someone. I had to use the after hours features on the app. Which worked okay, however there was no sign of the key drop off box. I searched the property for 1 hour looking for the box. I then noticed the uhaul representative walking to her car and driving off without saying a word. She was there the whole time and never offered to assist me. I called the help desk and a wonderful representative assisted me. I must say that is not a good look for a company as large as Uhaul. My experience was not the best, but I was able to accomplish what I needed done. Thanks for checking!

Tyreace Taylor 
Rating:
5.0

Customer did not leave a comment.

mohamed sesay 
Rating:
5.0

Customer did not leave a comment.

tracy parks 
Rating:
5.0

Customer did not leave a comment.

DARNNELL TRAMMELL 
Rating:
5.0

Customer did not leave a comment.

anthony buie 
Rating:
5.0

Customer did not leave a comment.

Alvin Hyde 
Rating:
4.0

Customer did not leave a comment.

Doris Winston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREA SULLIVAN  |  Overall Experience 
Rating:
5.0

Very nice

joy mofor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dionne Beal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina McClung  |  Overall Experience 
Rating:
4.0

Stephen was very professional and extremely helpful!

Kenya Rhodes  |  First Impressions 
Rating:
5.0

Great service has expected from UHaul!

CHARLES AKINBOWALE  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Richard Hawkins  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Linda Barringtine  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

christel perry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LONNIE SCALES  |  First Impressions 
Rating:
3.0

The front desk female rep was FaceTime her boyfriend while she was engaging with customers. I asked her to disconnect her call when she interacted me to avoid the boyfriend hearing my confidential information. She was rude. Also she did not input in the system my truck rental and storage move out correctly. The general manager had to resolve my issues.

Satina Washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakeisha Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Drabczyk  |  Overall Experience 
Rating:
3.0

No flat carts and I walked the whole storage, went to ask an employeee and they didn’t know if the storage had any. Also delay on door. That is a safety concern. I work for U-Haul and no center doors should have that delay

Claudette Barnes  |  Online Move In 
Rating:
4.0

No elevator

Shawn Dorman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAULINE WAITE  |  Overall Experience 
Rating:
4.0

Thanks

Edward Adekunle  |  Overall Experience 
Rating:
5.0

The storages was clean and the staff were very helpful. I ll recommend this storage facility to anyone who is looking for a safe a d secure storage

ABSON BOIMA  |  Overall Experience 
Rating:
3.0

Throughout my rental period l never missed a payment. Days before move out l went to the facility to talk to staff about my plan to move out on the first of August. My payments were due on the 26th. I was told if am moving out on the first l should be fine with the July payment already made. August first l got a truck from Uhaul to move my stuff. Instead of the staff l talked to, closing the storage account, they didn’t and l got multiple emails about payment when l already addressed that before move. That was not acceptable.

Joyce Amoabeng  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

angela crosbourne  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANICE BINGHAM  |  Overall Experience 
Rating:
4.0

Nice, helpful staff, clean facility but not enough carts for loading/unloading

Anne Farlow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean Maddox  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tamika Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Mauney  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Danielle Coles  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Theodore Megginson  |  Overall Experience 
Rating:
3.0

The only reason I put average was because we moved our daughter out of college and she had some heavy boxes and appliances and we had a unit upstairs and it was as so hard moving her stuff up those steps if it was an elevator it would of been great but overall it was a good experience.

Lakeisha Johnson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DEREK RICHMOND  |  Online Move In 
Rating:
2.0

There was always an issue with swiping the card and entrance!

Nickesha Russell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

joan watson  |  Overall Experience 
Rating:
4.0

Initially my access code did not work. However, after visiting the storage facility office, the representative who assisted me, was quick and professional with addressing my issue.

Donald Edwards Jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMELLA SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM AMPONSAH  |  Overall Experience 
Rating:
3.0

I arrive and was throughly disappointed. There were no elevators or lifts and I had to use another storage place.

Angela Davis  |  Overall Experience 
Rating:
5.0

So far so good!

Donald Edwards Jr  |  Online Move In 
Rating:
5.0

Please return the First Month Free offer as an appreciation offer to new and return customer. Also allow cash payments to make transaction smoother. Award points to customers

STEVEN MGAZA  |  First Impressions 
Rating:
1.0

Was not helpful. I don’t owe this storage facility nothing. Wrongful billing. Will not recommend this to anybody. Poor records

frank ngoh  |  Overall Experience 
Rating:
1.0

Sold my unit and didn't give me my rifle that was in there

Ozias Richardson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tina Anyikwa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alonzo Barber  |  Overall Experience 
Rating:
1.0

The gentleman that helped me pick the space that was fantastic. However I was told I would be able to access the space until 10pm. At 7pm, I was told the garage doors were locked going to be locked and I would have to enter through a single door. That is devastating news to a person who is paying movers by the hour. Additionally, the entryway was blocked due to auction waste. The staff cleared just enough for us to access the door, but the rest of the waste was left for us to navigate. It was disgusting. I have the pics to prove it, and I have the pic of the associate locking the door in my face, when she could of easily let me slide one more load through the garage door, before she locked it. Poor condition, poor service and unclean environment.

Sharon Ingram  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES ROBINSON JR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katina JOHNSON  |  Overall Experience 
Rating:
4.0

Regrettably, there is no lighting inside the storage unit. I would have put a battery operated lighting device that can turned on when needed. Also, location of the unit in proximity to the loading dock was dicey; go down one row, turn right, go down another row to get to unit. Not easy (tiring) when you have physical mobility issues. Overall the storage area is cleaner/nicer than Public Storage I have used in the past.

Gale Henry  |  Overall Experience 
Rating:
5.0

The gentleman and supervisor working on 2-20-23 were extraordinary. I wish I could give them a raise myself. I appreciate everything U-Haul has done for me.

DESTINY KARIS  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

KIRK BRAMWELL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

monique cox  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GUI DRAKEFORD  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SAMUEL JONES  |  Overall Experience 
Rating:
1.0

I received calls every week after I rented the storage to see if I moved out. I only had it for 2 weeks. I was told by Cal that 1st month was free but the rude female associate said it was not free for the first month. My code to the build never worked I called for help they only came 1 time to see why my code was not working I want my money back.

Shirl YOUNG  |  Overall Experience 
Rating:
5.0

Amazing and friendly staff

ALMA OLVERA ROSALES  |  Overall Experience 
Rating:
5.0

The staff showed patients, understanding, and genuine care concerning my storage. From the manager to the lay staff, everyone exhibited outstanding customer service m, and stellar communication. Thanks Uhaul!

nakia leach sedzro  |  Overall Experience 
Rating:
4.0

I was told 2 month free but when I got there it wasnt

Shirl YOUNG  |  First Impressions 
Rating:
5.0

Friendly and clean environment

Stephen Roy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

constance jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Margaret Emerson  |  Overall Experience 
Rating:
1.0

There are a few good employees on this site and there are some that lack basic knowledge on the job regulations , explaining to customers more about the contract .

OLADIRAN BALOGUN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rene Makon  |  Overall Experience 
Rating:
3.0

I had no issues. The staff changes too frequently.

MALINDA SIMON  |  Overall Experience 
Rating:
5.0

The staff was excellent.

Floyed Gardner  |  Overall Experience 
Rating:
5.0

Thank you to Lionel, Brittney and Ms Nye! They went above and beyond what was necessary!

CELESTINE HOWARD  |  Overall Experience 
Rating:
1.0

Horrible experience took my money for something I never even used. I was told that I would be able to refund after seeing that the unit would not work for me and when I tried to do so one was denied to me I will never rent a unit with Uhaul ever again

Oluwatoyosi Randolph  |  Overall Experience 
Rating:
4.0

The staff in the office could be a little more accommodating

MARQUETTE DOUGLAS  |  Overall Experience 
Rating:
5.0

Very clean facility with an amazing staff. I truly appreciate your service and I want to say a very BIG THANK YOU to you all. Cheers

adewale lawal  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

charon shifflette  |  Overall Experience 
Rating:
5.0

Great customer service. Always prompt to help out. Friendly staff.

christina matsiga  |  Overall Experience 
Rating:
4.0

The young lady that helped us was great. She was friendly and answered all of our questions. She demonstrated how to check in and showed us around. We were confused about the size of the storage place but she helped us with figuring out our needs she also had a great sense of humor.

Alicia Jones  |  First Impressions 
Rating:
4.0

Good overall

Esther Kamara  |  Overall Experience 
Rating:
1.0

Some of the staff was not friendly. Some staff members will tell you one thing Olof their policy and the same day another member will tell you I something different for the same question. I complained about roaches being in my unit and you will even see them crawling down the hall. I was told that I should have gotten the insurance from them and possibly it would cover the expenses of getting pest control. Later I went to my unit and it was full of rodent droppings. Some of my items are ruined. The previous staff when I first moved into the unit was wonderful and very helpful, they did not mind explaining things. The staff now seems to not care about the customers or their belongings. The 24 hour access i paid monthly for did not get me the access. One one day the doors were open and the next day they were locked and the card will keep denying you to get in. Not convenient at all. There seem to be a lot of staff turnover and no consistency in the policies either. I am very disappointed with my rental

SHANTA SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dartagnan Cheek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER SHOUSE  |  Overall Experience 
Rating:
5.0

Always pleasant

Brown Sugar Carter  |  First Impressions 
Rating:
5.0

Great customer service. Amazing staffs .

adewale lawal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Delissa Rivers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Latasha Lyles  |  Overall Experience 
Rating:
3.0

There was leak that was on my furnture

Brenda Harris  |  Overall Experience 
Rating:
5.0

My son passed away in June and the absolute caring and best web he my husband and I received was from your GM…She took time to speak with us understand and work the solution…Her customer service, her attitude, her caring and willingness to listen and understand was top notch..I am a business owner myself and she is someone I would definitely want at the front of my business…Thank you Uhual for hiring people with excellent customer service I swear she made our dealings less painful…

lynzi Richardson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Seythe Mccoy  |  Overall Experience 
Rating:
3.0

The staff were great I just expected the the unit to be taller. I ended up having to buy another unit because I could not stack my bins. The unit is at a different facility and cheaper which made me a little upset

Amber Wingfield  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alicia Garder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandolyn Burks  |  Overall Experience 
Rating:
1.0

I was given a top floor room. I am over 65 and had a noticeable handicap. When I first arrived in the office the clerk ignored my showing him, on my phone, my reservations and only did the small items. I had to return and ask for management to have the storage portion, main portion, completed. This unit is not satisfactory because as told I have few but extremely heavy items. The stairs will cost me more to have my items moved when that time comes. There was a lack of knowledge from management and employee were not willing to share their knowledge to make sure all ran well, no teams work. This reflects on the employees more than the manager who is new.

Sherri Duncan White  |  First Impressions 
Rating:
5.0

The facility was kept very clean. I liked that the staff stayed on top of that. Thank you for keeping my things in your facility for almost 7 years!!

ALVINIA JENKINS  |  Overall Experience 
Rating:
1.0

The office staff overcharged me for a month I never used the storage. She also charged me a late fee despite the fact I paid my storage fees on time via auto pay for two years. This is extortion and demonstrates predatory practices by uhaul. Tim Traylor

Timothy Traylor  |  Overall Experience 
Rating:
2.0

Switch locks w/o informing me!

John Saunders  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

leonie bond  |  Overall Experience 
Rating:
1.0

Unfortunately I can't give this facility a great rating I'd rather rate the individual employees who did their best to assist me even after the so called Manger call herself giving customers service which was so unlike any other treatment I'd received at a uhaul facility. She was very abrupt and not very accommodating at all. She also had the audacity to charge me for a lock that I didn't ask for or needed. It would be best to take one of her staff members to put them in place of managing vs the current manager who goes by the name of D. She could use a lot more of quality training/customers service training.,

charelle ferguson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Rangel  |  First Impressions 
Rating:
1.0

I could not move in because there was a lock on the unit.

Paula Ray-Miles  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

EDWARD RODRIGUEZ  |  Overall Experience 
Rating:
2.0

I was not told abut the conditions of the contract. I was billed eroorneously for the first month

ABDULAI JALLOH  |  First Impressions 
Rating:
5.0

Great experience

REGGIE SETTLES  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BRENDA PLUMMER-ARCHIBALD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latasha Lyles  |  First Impressions 
Rating:
5.0

I loved the service.

Warren Copelin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

abu sesay  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE HOLLAND  |  Overall Experience 
Rating:
3.0

I chose an AVERAGE rating because this facility has NO ELEVATOR, which makes it even harder when moving heavy things in and out of the unit. Also, I spoke with a few others who are renting units at this location and they complained about mice on the first floor. My unit was on the second floor and I did not have any issues with mice. However, I did see a mouse on the first floor.

DEMETRIA GAINES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adam McCormick  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brenda Cadette Montague  |  First Impressions 
Rating:
5.0

Love this place and the staff

willard trice  |  Overall Experience 
Rating:
5.0

The manager and the sales personnel were extremely helpful . They both paid special attention to what I required. I was most appreciative.

Juliet Henry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew Smith Jr.  |  First Impressions 
Rating:
5.0

U-haul prices are very reasonable and the customer service is great. They take time and explain and show a customer each size unit to assist them with their proper size for what they're storing. Great job.

BRENDA BOYNES MILES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sasha Scot  |  First Impressions 
Rating:
5.0

Really professional staff & clean facility.

Latieon Mills  |  Overall Experience 
Rating:
5.0

Great team. Made everything easy

glen brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffney Lancaster  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jody kay thomas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patricia Williams  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karen Marbury  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert reese  |  Overall Experience 
Rating:
5.0

Renting storage was super easy! I would do it again.

glen brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Foday Sesay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Fears  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tahecia Noah  |  First Impressions 
Rating:
1.0

I learned about the no elevator situation after the purchase. There were at least 4 prior opportunities for this critical info to be shared. I had to haul the boxes up the steps...all 8 of them and more. I will not be here long. And customer service can make some effort to not be so grumpy and tired and needing to be left alone.

Laetitia Mulamula  |  Online Move In 
Rating:
3.0

The young man checked me in is the same who checked me . With all the trucks parked he never got up out that chair to assist me on locating the truck. Time wasted and just rude to say go to the back n look there ,Really? No customer service etiquette at all.

Juanita JylesMcneil  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rufus Olorunyemi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

reginald williams  |  First Impressions 
Rating:
5.0

I have absolutely nothing negative to say about my experience with Uhaul. We secured storage after moving my elderly Mother to Maryland and it went extremely well. The staff was friendly, the facility was very clean and we always felt safe there.

Marie Hersey  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Shawn Taylor  |  Overall Experience 
Rating:
1.0

Property was damaged due to building issues, uhaul did not compensate anything and cited that I didn’t have insurance. A disappointment considering I paid all rent increases. Essentially paid for a year to have all my property destroyed. Highly disappointed in uhaul’s response

WILLIAM JAY  |  Overall Experience 
Rating:
4.0

I had one issue that caused me to never go in and make a storage payment in person again, but over all this facility is one of the best designed and maintained I have seen.

kerwin wilson  |  Overall Experience 
Rating:
5.0

Brittany Kefauver was knowledgeable of all the products offered by U-HAUL. I purchased boxes, packing supplies, a storage unit and scheduled a truck for moving. She was friendly, courteous and very helpful. Her customer service skills are impeccable! I would recommend this facility to all my friends and family.

SONYA COOK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALBERT MEDLOCK  |  Overall Experience 
Rating:
4.0

This location storage is a building without an elevator which made moving in the storage very difficult as I have arthritis in my knees. Overall I was satisfied with everything. Also excellent option to add movers through uhaul’s website, it’s so easy! Thanks!

tomeka forbes  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kimberly hamilton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kim Webster  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlasha Jenkins  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MALIK DEBRUHL  |  Overall Experience 
Rating:
2.0

I have been asking for help for 2 months and been paying for my unit. The only person that is helpful is Ebony.

MONIKA DAVIS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Abuko Estrada  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GANIYAT AKINRINSOLA  |  First Impressions 
Rating:
5.0

The staff was awesome, courteous and friendly.

Delissa Rivers  |  First Impressions 
Rating:
5.0

There were three staff members who assisted me; two I rate excellent; one I rate poor.

Cynthia Dockery  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alonzo Barber  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

raeshon ware  |  Overall Experience 
Rating:
5.0

Thank you for an excellent job

Kadijatu Curay  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ROLANDA SIMPSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joyce humphrey  |  Overall Experience 
Rating:
5.0

Thank you for taking care of my merchandise for7 or eight years it was a blessing ♥️🙏🏾

VIRGINIA ROBINSON  |  Overall Experience 
Rating:
3.0

There are leaks in the ceiling and there should be carts on the upper levels.

ANDREW ELIAS  |  Overall Experience 
Rating:
5.0

Todo muy buena atención muchas gracias 😊 estoy encantada con ustedes 🙏

modesta membreno  |  Overall Experience 
Rating:
5.0

The young lady that assist me yesterday was very Knowledgeable and helpful

MARQUETTE DOUGLAS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LESVIA Y G VELASQUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derick Fikes  |  Overall Experience 
Rating:
4.0

I was promised a lock that was NOT inside the unit as promised in several email confirmations.

Sheila Barger  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Nile Hawkins  |  First Impressions 
Rating:
5.0

Thank you for great service. The team yesterday were helpful to us and each other

willard trice  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

NaKia Mallory  |  First Impressions 
Rating:
4.0

The staff needs to do better with providing information to new customers.

Yvette Theodore  |  Overall Experience 
Rating:
3.0

There is a leak in the roof near my unit. I can't access my unit with a cart.

ANDREW ELIAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashlee bryant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yvette Theodore  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lakisha Harrington  |  Online Move In 
Rating:
2.0

I moved out because of when my husband went to visit our unit one day and said it was rats or mouse dropping on our couch I called about the issue and nothing was done about it so we decided it was time to leave and we just got rid of the couch but I don’t think I’ll be using them for any storage in the future.

Darleen Jacob  |  Overall Experience 
Rating:
1.0

There was structural damage to the ceiling of the uhaul facility which caused permanent damage to my furniture and other property. I informed the front desk staff who was incompetent, rude and unprofessional. Ebony was eating and seemed completely disinterested during my visit. The manager, Brittany was not knowledgeable and only offered her card. They were unable to even tell me if my unit had insurance. Needless, to say I will never use Uhaul storage, nor will I recommend your company to anyone. Awful experience and extremely disappointing.

Brittany Bullock  |  Overall Experience 
Rating:
5.0

Love this so far!

Jordan Cartwright  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dennis Lewis  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JERRY BODY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

nicole riley  |  Overall Experience 
Rating:
5.0

I rated my experience excellent b/c it was and I also noticed the other U-Haul employee providing excellent service as well.

Barbara Sheppard  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amber Barnett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIFFANY LANCASTER  |  First Impressions 
Rating:
5.0

I truly appreciated the Administrator that worked with me. She was so wonderful and carrying. I hope she will always be apart of the UHaul Family.

Claudine Head  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

nicole riley  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MALIK DEBRUHL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rahul bodat  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA GRAVES  |  Overall Experience 
Rating:
4.0

Facility appears to be clean and well maintained but their is a rodent problem.

Bobby Jones  |  Overall Experience 
Rating:
3.0

At 1st I've made reservation to get the storage as well u-haul truck but when I arrived at the storage a young lady was helping me and never finished the processed regarding to have the key for the storage but gave me the car key for the track, however when I came back another young lady was helping me but couldn't find my info & it took her almost half an hour or maybe more to do the process so I can get the storage key & my time was limited at the time & both us was frustrated but the young man with the dreads who was doing almost everything going in the storage was helpful but not the ladies & as of community leader I was late 2do community work, in the end I was happy it was over & the purpose of reservation is to have everything done before arrival & that didn't happen & I was told a limited time to return the truck, so pls take care of the matters & hoping u all well in this very difficult time thx

abdifatkah mohamed  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dennis Alarcon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DEBRA LINDSAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHMOND DEOCAMPO  |  First Impressions 
Rating:
2.0

When I arrived the representative was on the cell phone. As I approached, she paused her conversation and though she asked how can she help, I since she was not very much into customer service. Why do I say that? When I asked about prices and space sizes, she simply pointed from a seated position rather that getting up and directing me. After signing the agreement, she handed me my paper and gave me unclear directions as to where my storage room was located. Most of all, she didn't explain to me that I need the access card to get into the building. I actually didn't notice the access card till she caught my attention as I was walking away and she said I needed it to get into the storage area. It took me a while to find my storage locker and when I returned to ask about rather there were elevators in the facility, she paused a cell phone conversation and gave me the look of, "now what does he want?" She could have explained from the beginning that my locker was on the second level and there were no elevators or ramps to get there, only stairs.

mark coulter  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Walter Lee  |  First Impressions 
Rating:
1.0

The registration agent at the facility rude and dismissive and the employee that was on staff w/ her first 7 minutes of my intake was spent trying to tell her that I wasn't there to pick up a truck. She refused to except information from my registration for the storage space, after an exhausting 7 minutes we began the process to secure my space. We get to the space there's a green tag on the door I cut the tag a deafening sound blared over for 3 mins. Now we make it back to the truck while we are off loading a staff member comes thru not once but three (3) times(each time he came through he found something laugh about or make a commit) to to tell us the large sliding door will lock at 7 and all moving will be thru the small door. This was undeniably unreasonable request that brought on a toxic level of stress to beat the clock. We did just that packed the unit wrestler the required lock we were forced to purchase despite the fact we came w/a lock for the unit. What if we didn't have the money to support the forced purchase. You are dealing with induvial that are in tight situations make quick move under direst to force people to purchase a lock that truly doesn't properly fit the unit it took two people to close the unit one to fit the small facing into the hole and force the key to close and the other to level the door so that the lock fits yet another example of unnecessary stress added when dealing with the facility. So we are done, unit is closed then we remembered we needed to get an item . We unlock the unit that deafening sounds starts and never stops, we scrambled to find the item the was sound blaring it distorted us we couldn't think after leaving the facility we had head pain that was unbelievable. It was a horrible experience to say the least from start to finish.

Eurickson Fenot  |  First Impressions 
Rating:
4.0

The first month free promotion wasn't really clarified at the time of move-in, other than that, the staff was helpful with every issue that came up during my time using the unit. The price was affordable as well throughout the entire term. Would recommend.

Dimitri Zeade  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latoya richardson  |  First Impressions 
Rating:
4.0

The staff were great, especially Lonnie and Mike. My access card still doesn’t work, but I don’t fault the on-site staff for this issue.

Leatrice Debruhl  |  First Impressions 
Rating:
2.0

My key card doesn't work and I cannot access my unit until after the holidays. I find this to be an inconvenience as, I am moving out of state and cannot leave until after the holidays. All because I can't access my unit.

ELIZABETH MYERS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jaren brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

giselle thelemaque  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jaren brown  |  Overall Experience 
Rating:
1.0

No one answers the phone. Having to physically drive there because of this. Manager is never there. But maintained well. Dirty.Mismanagement and Unprofessional. Never would I refer anyone nor will I return after I move out!!!

Stephanie Marshall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shirley Coleman Hamilton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRANDON BUTLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth Montgomery  |  Overall Experience 
Rating:
4.0

The dark young man at the help desk .I mean the little one should be trained on how to be respectful to clients irrespective of their race or ethnicity,. He was rude to me because I am African. Thank you.

BARBARA NZEKWE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBORAH SLADE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONIQUE BATES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda Harris  |  First Impressions 
Rating:
5.0

I really appreciate the service I received, from rental the uhaul truck to helping me with a storage. I know that I ask for the storage a last second but they were able to assistance with friendly directions and a beautiful smile. Thank you again.

DEBRA LINDSAY  |  First Impressions 
Rating:
5.0

Management was friendly and helpful!

kelleigh williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

doris drewery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracey Ellis  |  Overall Experience 
Rating:
5.0

You couldn't ask for better service..

Carol Ann Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica Cunningham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Damian Walker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rowland McNair  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Ruth Montgomery  |  First Impressions 
Rating:
4.0

The late fee that corporate puts on the customers sucks big black salty balls You guys suck

MILTON GONZALEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert ballard  |  Overall Experience 
Rating:
4.0

N/A

Elisha LaMar  |  Overall Experience 
Rating:
3.0

Someone broke into my storage unit and opened my computer and left the screws on the floor. They went through my containers and took out my red and pink sweaters and put them in a bag that they tore.

angela coleman  |  Overall Experience 
Rating:
3.0

Mouse droppings in unit

Shakharis Campbell  |  Overall Experience 
Rating:
5.0

I used this uhaul facility for several years Because of my working hours ,I needed 24 hour access. During a rather stressful period for me ,I cannot overstate the convenience of using this uhaul un

AQUIL RAHMAN  |  Overall Experience 
Rating:
4.0

Been at Uhaul Storage as a customer the last 3 years with storage space and truck rental from time to time and staff was always friendly and willing to help.

KACHELIA SELLMAN  |  Overall Experience 
Rating:
4.0

nice Facility but very pricey.

Lacuaycha Holloway  |  Overall Experience 
Rating:
2.0

My items were covered in rat or mice feces. when I pointed this out to the staff during my walkthrough, there was no sense of urgency. I was simply given a phone number to call for insurance

Regine Smith  |  Overall Experience 
Rating:
2.0

I was very inconvenienced. I reserved a truck and it wasn’t until a few hours before I was notified my reservation was moved to another location. Also I was told $0 down for my storage, that was a lie

Devin Way  |  First Impressions 
Rating:
3.0

none

darrell Jenkins  |  Overall Experience 
Rating:
3.0

I say average because I don't really have anything else to compare it to. Things worked. It was too expensive, but that's life. I wish I didn't have to use you at all. I'm glad it is over.

Fuller Ming  |  Overall Experience 
Rating:
5.0

Very satisfied with the service i received. Sven is amazing!

Ogechukwu Imonugo  |  First Impressions 
Rating:
5.0

Nearly perfect situation

AUGUSTINE NCHUKWI  |  Overall Experience 
Rating:
5.0

None.

LEONARD MSEKA  |  Overall Experience 
Rating:
5.0

Well received.

BRUCE ALLEN  |  Overall Experience 
Rating:
1.0

They have units with beams in the middle and when asked to get 1 w/o they don’t pay attention to make sure they don’t have it when asked. Left after visiting two units.

Gina morales  |  First Impressions 
Rating:
5.0

The facility is great, the pricing is competitive, and the staff are extremely knowledgeable and helpful - what more could you want!

CHARLENE WADE  |  Overall Experience 
Rating:
5.0

Best U-Haul every!!!

Tracey Redd  |  Overall Experience 
Rating:
5.0

This is my favorite Uhaul location! The staff is always friendly and professional and go above and beyond to take care of my needs!!

Pia Thompson  |  First Impressions 
Rating:
5.0

The manager Christian was beyond helpful and went above and beyond my expectations. Will highly recommend this Uhaul!

DIANA SANCHEZ  |  Overall Experience 
Rating:
1.0

Rats control bldg have to move asap nightmare

Ainsworth Crossfield  |  First Impressions 
Rating:
1.0

They are not helpful. Never going back

Samantha Madison  |  Overall Experience 
Rating:
5.0

I am pleased to say that the Asst Manager Chas and Jam at the Lanham facili were very polite, professional, and on point. I'm pleased with the service given to me during my entry. Thank y'all so much!

Elliott diggs  |  First Impressions 
Rating:
2.0

Qwerty

Justin Easterday  |  Overall Experience 
Rating:
5.0

Thanks for potecting my things

ALEATHA COMER  |  Overall Experience 
Rating:
5.0

No issue with U-Haul..great service and professional people.

ALLEN SMITH JR  |  Overall Experience 
Rating:
5.0

Good customer service

Chaquonna Price  |  Overall Experience 
Rating:
5.0

My experience at the Uhaul stairage was great, e rryine was professional and very helpful.

Kimberly Griggs  |  First Impressions 
Rating:
5.0

Great Sevice☺☺☺

Larnell brown  |  Overall Experience 
Rating:
1.0

The place has a mice problem and when I brought it to the staffs attention they seem to not care and just past me on to someone else I will never use nor recommend the u-haul in Lanham Bowie again

JOHN ONEIL JR  |  Overall Experience 
Rating:
5.0

Staff is awesome.

Gail Smith  |  Overall Experience 
Rating:
4.0

The driver was great. He dropped off the pod and came back in three hours to pick it up. Thanks for getting it out of the way.

Maggie Jeanne Yoder  |  Overall Experience 
Rating:
5.0

Thank you for your services.

Brenda Koohkanrizi  |  Overall Experience 
Rating:
3.0

Staff was friendly, but several times staff was not able, or unwilling, to help with the task at hand. Customers should not hear employees say, "that is not my job", which I did hear.

Michael Shattuck  |  Overall Experience 
Rating:
2.0

Parking is TERRIBLE for the amount of traffic coming in and out of there. You need better and more carts for transporting. Wait time is always more than 20 minutes or more in line for assistance.

teresa grandy  |  Overall Experience 
Rating:
3.0

I didn’t use the facility had pod

SHERYL D SANDERS  |  Overall Experience 
Rating:
5.0

Happy Thanksgiving!!!

BARBARA BUSH  |  Overall Experience 
Rating:
5.0

The only complaint I have is that my unit was, at some point, overrun with mice. Droppings were everywhere when I came back to it. Also, there was a dead snake in my unit. My things were safe though.

Ranci Day  |  Overall Experience 
Rating:
4.0

i never went to the facility, i used the ubox, but janelle was very communicative and maurice was on point w. the delivery

Aaron Jones  |  Overall Experience 
Rating:
1.0

My experience with Uboxes was terrible. Chaz was great on my move in but I cannot say the same for others. Unfortunately she was on vacation when my move out was scheduled.

Emprisia Lee  |  Overall Experience 
Rating:
5.0

Excellent service

Corey Richardson  |  Overall Experience 
Rating:
4.0

The staff is extremely friendly and the facility is clean and well kept. This is a busy location and there never seems to be enough staff to service the amount of people.

Diana George  |  Overall Experience 
Rating:
3.0

The man that was the manager is rude. I had my unit for a few years. He sent me and my daughter emails when I was 1day late to pay. Said I had to pay a late fee. I usually paid my bill on time.

ALFREDA CARTER  |  Overall Experience 
Rating:
1.0

The franchisee was very rude and a person who thinks she can talk down to customers. I regret ever going to that place.

BOLLA BROWN  |  Overall Experience 
Rating:
5.0

Excellent service

rhonda stokes  |  Reservation 
Rating:
3.0

This storage needs an exterminator, i didnt have bugs, but saw some when i moved

Lydia Little  |  Overall Experience 
Rating:
3.0

Uhaul service and representatives was very helpful, my only problem was that I had to find my own truck, I thought the staff was suppose to get the truck for you, I had to go around the building

Darnelle broome  |  Reservation 
Rating:
5.0

Female Manager was outstanding and helpful

Corey Richardson  |  Overall Experience 
Rating:
1.0

no one was in the customer area when we arrived and the young man that assisted us was not accommodating and on the verge of being rude.

michael pulliam  |  Reservation 
Rating:
1.0

We set up a reservation for a set time to move into a storage unit, however, we had to wait hours in line due to under-staffing at the Lanham, MD location. As a result we lost our help for our move.

Gregory Blackett  |  Reservation 
Rating:
3.0

We rented storage pods & they were nice, delivery and pickup went well. Calling in to schedule the pickup was a horrible experience. Too long on hold, being transferred & disconnected several times!

paul maxfield  |  Overall Experience 
Rating:
5.0

Excellent service!

Robin Renner  |  Overall Experience 
Rating:
5.0

staff is very courteous and helping nature. Excellent job DONE.

syed naqvi  |  Overall Experience 
Rating:
5.0

Really helpful and nice staff on site and office manager, she is wonderful!

M. Virginia  |  Overall Experience 
Rating:
5.0

I never visited the facility but staff managed my UBox delivery. Staff made great effort to handle UBox being 8 days late, but I am still waiting for reimbursement for late delivery. :-)

Joshua Foster  |  Overall Experience 
Rating:
1.0

We had a terrible experience with the local U-Haul(s) for this reservation. Boxes didn't arrive, no call to inform us, broken machinery, then didn't uphold their discount offers "for our troubles".

Nicole Smith  |  Overall Experience 
Rating:
5.0

Good Service and Courteous Employees. They were always willing to listen and help.

THOMAS BOGGAN  |  Overall Experience 
Rating:
4.0

Uhaul boxes were terrific. The issue i had was the BOX calendar was not centralized so only ONE sales person could setup the pickup and drop off. To get in touch I had to leave a message.

Market Pro.  |  Overall Experience 
Rating:
5.0

Everything exceeded my expectations

Russell Harris II  |  Overall Experience 
No reviews have been submitted for this location.

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