Customer Reviews for U-Haul Moving & Storage Of Lakeland

3,569 reviews

2525 US Hwy 98 N   Lakeland, FL 33810
(1/2 mile south of I-4 on left, 2 miles north of downtown on US Hwy 98)

(863) 688-6596

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(863) 688-6596

2525 US Hwy 98 N
Lakeland, FL 33810
(1/2 mile south of I-4 on left, 2 miles north of downtown on US Hwy 98)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Super staff. All should be rewarded for how great we were treated!!!

Jerry Knapp 
Rating:
5.0

The supervisor was amazing and outstanding with her cares concerning the matter at hand with Ann Marie Gilbert and I thank her from the bottom of my heart for everything she did to help the situation. And I would tell someone else about you alll's property. Thank you all and God bless. Ms. Jacquelyn Baker 03/28/2024

ann caulfield  |  Overall Experience 
Rating:
3.0

I was told I would not be charged extra for being forced to have equipment back. I returned it but was still charged additional fees

Carolyn Gulley 
Rating:
5.0

Customer did not leave a comment.

JAMES MCFARLAND 
Rating:
3.0

Customer did not leave a comment.

julie arnett 
Rating:
5.0

Customer did not leave a comment.

Jonathan Bonilla  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Owen Lambert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelly Carter 
Rating:
5.0

Customer did not leave a comment.

Brad Beyer 
Rating:
5.0

Excellent service

Donald Nix 
Rating:
5.0

Customer did not leave a comment.

Stephen Sloan 
Rating:
2.0

Had me waiting for 30 minutes because a van had not been assigned to me. Then the wrong keys were in the bin which caused me to be there an extra 45 mins. If it hadn’t been because there were workers there I wouldn’t have been able to get the van. The waste to time became an inconvenience for me and everyone I worked with that evening. Spoke to a representative on the phone and she told me that the location would call me but they never did

Willian Guerrero 
Rating:
4.0

Customer did not leave a comment.

Dalin Kumanchik 
Rating:
5.0

Customer did not leave a comment.

brandon hunt 
Rating:
3.0

Customer did not leave a comment.

Joenay McLaurin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jonathan Wilson 
Rating:
5.0

Customer did not leave a comment.

Wilma Fuentes 
Rating:
3.0

I was rescheduled to another day, I was charged more money than quoted and had no brake lights on the vehicle when the job was completed. I spoke with the manager and he was not accommodating and did not want to take responsibility for the errors made. Highly unacceptable, I will not recommend this service to anyone.

George Na 
Rating:
4.0

Customer did not leave a comment.

Shequenta Newkirk 
Rating:
5.0

Customer did not leave a comment.

Daniel Santana Cruz 
Rating:
5.0

Evey rental experience had been easy with great customer service

NANCY RIVERA 
Rating:
5.0

Awesome 👏

EVERTON CAMPBELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maxine Fuentes  |  Overall Experience 
Rating:
5.0

Thanks to the Lakeland hwy 98 location great staff very concerning and very helpful

Timothy Dozier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence Harvey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leon Rumohr 
Rating:
5.0

While my service agent was great with me, she was clearly frustrated with some of her coworkers. They need to resolve their process and communication issues when customers aren't present.

Lea Del Tosto 
Rating:
5.0

Excelente servicio

Carlos Morales 
Rating:
3.0

I was told that the truck I got had 7/8 of a tank of gas. The truck we got had less than a half of tank of gas. I put 20gallons of gas in so I wouldn't get charged the unreasonable rate you charge. The truck I got was unsafe to drive, the steering wheel was off center. The front end felt loose and hard to keep in the center of the lane. This will be the last time I will ever use this or any other store.

Daniel Forest 
Rating:
5.0

Customer did not leave a comment.

ANTHONY ELLISON 
Rating:
5.0

Improve? I think you just need to keep having employees who have an amiable and professional manner and continue providing excellent customer care.

Mark Koppa 
Rating:
5.0

Make sure to give right information. We were told we had sto rage reservations. Get to SC they look at us like two fools . But the floor and size of unit had none for us all taken . Here we are truck loaded and bagging for some thing any thing drove all night to come to not having storage. Lady there was great after hard work of giving us two units to make we were told for weeks we had No Way.

Don Cushey 
Rating:
5.0

Lots of friendly staff, all working hard to provide a good service. I didn’t notice anything that needed improving.

JEFF FLETCHER 
Rating:
5.0

Customer did not leave a comment.

Shawn Dudley 
Rating:
5.0

Customer did not leave a comment.

Eric Nickels 
Rating:
5.0

Hub seal was leaking oil one hour into the trip abs light came on, and couldn’t use cruise control for 20+ hours.

alejandro sanchez 
Rating:
5.0

Customer did not leave a comment.

Krisamy Heilman 
Rating:
3.0

Customer did not leave a comment.

ROBERT JAMES 
Rating:
5.0

Thanks for your help for my move !!

JULIA KING 
Rating:
5.0

Customer did not leave a comment.

OCTAVIA WALLS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sue Myatt  |  Overall Experience 
Rating:
5.0

The entire experience was wonderful they called when I was running a little bit late to make sure everything was all right and when we got there the gentleman that we worked with John B was absolutely amazing put us at ease and made the experience a great one

DANA WARD 
Rating:
5.0

Very pleasant experience all around.

Talieta Gilling 
Rating:
5.0

Always have had what I wanted and so far operated as expected.

David Jackson 
Rating:
5.0

Customer did not leave a comment.

Alejandro Carreno 
Rating:
5.0

I know of nothing that would improve my visit. You were on-schedule in starting and completed the hitch instillation in less than an hour. Nice job and friendly service from all involved.

donald jacobs 
Rating:
5.0

Customer did not leave a comment.

ALLEYN HUNT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donna Ware 
Rating:
5.0

Customer did not leave a comment.

Nelson Leung 
Rating:
5.0

Customer did not leave a comment.

ROBERT GORLEY 
Rating:
5.0

Everything was good. The customer service was very good. , The staff was professional everything else was great

Horet Donaldson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Cordero 
Rating:
5.0

Customer did not leave a comment.

Tiina Rosenbourgh 
Rating:
5.0

My service was fast and efficient.

Janeen Humphreys 
Rating:
5.0

All good, fast and great service.

ALBERT DIAZ 
Rating:
5.0

Customer did not leave a comment.

Christopher Perry 
Rating:
5.0

Customer did not leave a comment.

RICHARD LAWS 
Rating:
5.0

Excellent customer service.

Pedro Velez 
Rating:
5.0

Customer did not leave a comment.

Bruce Sunde 
Rating:
2.0

Customer did not leave a comment.

Wilhemena Zachery  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shirley Reagan 
Rating:
5.0

Excellent Job

Patrice Wilkerson 
Rating:
5.0

I never ever do any reviews but this location is the best and definitely deserves recognition!!!Alissa is always a joy to visit as well as her staff everyone one of the staff is happy to help and assist me. I will remember your team and your genuine interest to work as a team… GREAT WORK GUYS LUVYALL !!!

David Mondr 
Rating:
5.0

none they were perfect

Eric Platt 
Rating:
4.0

Nice storage unit,easy for me to get to.. Even if it is on 3 rd floor,I like where I'm storing my stuff,and can Bragg on it...

Richard delbert Mccoy  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Anthony Perez 
Rating:
4.0

Customer did not leave a comment.

Jacobo Henruiquez 
Rating:
5.0

Very nice place. The staff was so helpful and friendly! The trucks are clean and well maintained. I was able to get everything I needed right there. Check in and out was very easy. I will definitely return to this location the next time I need a moving van/truck. Will gladly recommend to others too!

Barbara Richardson 
Rating:
5.0

Customer did not leave a comment.

Juan Carlos Suarez 
Rating:
5.0

Customer did not leave a comment.

Diego Smude 
Rating:
5.0

Customer did not leave a comment.

JANACEY WATKINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Russ Albert 
Rating:
5.0

Customer did not leave a comment.

Sierra Miller 
Rating:
3.0

Customer did not leave a comment.

Migdalia Aponte 
Rating:
4.0

Customer did not leave a comment.

Brittany Blackford 
Rating:
5.0

Customer did not leave a comment.

Cheryl Decker 
Rating:
4.0

Need more workers at front desks but overall everything was great! Thank you guys GOD BLESS

Jessamine Narvaez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVE GOOCH 
Rating:
5.0

Customer did not leave a comment.

krisamy heilman 
Rating:
4.0

Customer did not leave a comment.

Jay Payten 
Rating:
4.0

Customer did not leave a comment.

Richard steinberg 
Rating:
5.0

Customer did not leave a comment.

Sigidfredo Fredd Cordero 
Rating:
2.0

The lock was broken and I didn't notice it until we had to lock the truck for the night. I didn't think to take a picture of it and now I am being charged for something I didn't do. The employees were rude and talking over me on the phone. The guy who did the pictures and checked me in was very rude. I used to love this location, but now they are all pretty bad. The woman who did my check in was very nice and helpful but the rest of the employees are very rude and not welcoming at all.

Erica Kilgore 
Rating:
5.0

Customer did not leave a comment.

Kenneth Bennett 
Rating:
5.0

super friendly staff and uhual was very clean. love this location

stephanie varnado 
Rating:
5.0

No comments. Your service is excellent.

Luis Colon Felix 
Rating:
5.0

Customer did not leave a comment.

Jose Hurertas 
Rating:
4.0

Make sure that the tires inflated and safe before giving it to a customer.

James Roberts 
Rating:
4.0

Customer did not leave a comment.

Cheryl Duncan 
Rating:
5.0

Customer did not leave a comment.

Alejandro Gomez 
Rating:
5.0

the young man who did the installation was very polite and informative.

Nancy Palmer 
Rating:
5.0

Customer did not leave a comment.

Marina Hernandez 
Rating:
4.0

Customer did not leave a comment.

JOSEPH PASCO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Todd Bashaw 
Rating:
5.0

Customer did not leave a comment.

anthony brescia 
Rating:
5.0

Customer did not leave a comment.

Lauren Thomas 
Rating:
5.0

great helful people

Diana Evans  |  First Impressions 
Rating:
5.0

Great in and out service, the blonde lady up front was helpful, fast, and friendly. And the gentleman outside that attached my trailer was just as great!

Brian Dorris 
Rating:
5.0

great helpful people

diana evans 
Rating:
5.0

Customer did not leave a comment.

Charles Parkinson 
Rating:
5.0

Customer did not leave a comment.

Caroline Mifflin  |  Overall Experience 
Rating:
5.0

Eric M. checked my truck in with my car trailer, too. (Feb 23rd 2024) was very nice. Made a joke and smiled all the time. Very good customer service skills. Also, Vel... was Great. Great. I told her that I had hired help That never showed up. so she found me help. I was able to move my things into storage. She asked and I told her I just bought a camper and was gonna live in the woods Quietly. Great customer service skills.

Kim Leahy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Helen Horace 
Rating:
5.0

Customer did not leave a comment.

Shellese Floyd 
Rating:
5.0

Customer did not leave a comment.

Marlon White  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory McHugh 
Rating:
5.0

Customer did not leave a comment.

JOHN WOOD 
Rating:
4.0

Customer did not leave a comment.

Evelyn Morales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EARLENE CONEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john lally 
Rating:
5.0

Customer did not leave a comment.

Anthony Powers 
Rating:
5.0

Customer did not leave a comment.

Robert White 
Rating:
5.0

Saludos llevo años rentando equipo a UHULL. Soy líder de una iglesia . Pero ayer una joven que es manager. Creeo que tiene una posición erronea . Creeo que hay que ayudar al clientele a todo lo que necesita . Una dama entro para alquiler de un camión . La joven manager le hablo n ingles .la dama le hablo con buena educación. Podrás hablarle español y la.repuesta de la manager fue ...yo no hablo.mucho español .... y buscaba traducir su lenguaje con otras que están ahy .y luego hablo español como todo buen Latino. Creeo que corrupte la calidad de servicio.

RAMON LOPEZ 
Rating:
2.0

flippant about the hitch install and the lack of care for the vehicle they installed it on. Just wiped off the smudges and grease left on it and it would have been a 5 star rating because you would have shown cared.

T Marvin  
Rating:
4.0

Provided me with a broken ramp and when told at the location they

Juan Lockwood 
Rating:
5.0

This rental was GREAT

Allen Rupert 
Rating:
5.0

Great personnel. Very helpful

Jean Kwiatkowski 
Rating:
5.0

Could not have ask for a better experience. Thank you

David Jackson 
Rating:
5.0

Very easy to get into and check the truck back in and very friendly staff.

John Woodcock 
Rating:
5.0

Customer did not leave a comment.

robert newman 
Rating:
5.0

It was more than amazing. I mixed up the time of my appt but they were still able to get me in the same day. Everyone was incredibly friendly.

BREA WOODHOUSE 
Rating:
5.0

Customer did not leave a comment.

La Charles 
Rating:
5.0

I would like to give manager Alissa Dejesus and her staff a high grade for their excellent customer services, communication and their responsiveness to your needs. Thank You.

ANTHONY LIM  |  Overall Experience 
Rating:
5.0

Although I had an appointment time of 2:30pm and arrived 15 minutes early; I had to wait an hour and a half before my car was taken into the bay. That said, the staff were professional and the installation of my hitch and harness was completed quickly.

David Thomas 
Rating:
5.0

5 star plus

JAMES WILLIAMSON   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antranesha Blackman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tremaine Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Pelham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alison Trombley  |  Overall Experience 
Rating:
5.0

Super friendly and helpful

Leslie Justice  |  First Impressions 
Rating:
4.0

Completing the reservation process took longer than anticipated. I had already reserved on line, but it's no big deal. However once I had the reservation complete and went to look at the shed it's self, every time I slid the door lever on my 5 x 5 shed the alarm would go off. Happened 2 X, I went to the office, did my code right there on the keypad in the office, got confirmation I was doing it right and the alarm STILL went off the 3rd time when I went to the shed. Not upset, just sharing information.

TONY WOODS  |  First Impressions 
Rating:
5.0

This location had an incredible team. I haven't met a team member that wasn't helpful and kind. The one disappointment was a security feature, even though the doors automatically open for loading and unloading, you have to walk down the side of the building to be granted true access to your unit. I found that out the hard way when I unlocked my unit and the alarm went off. Other locations use a card that can be swiped, this location is a manual input for access. Other than a minor inconvenience, everyone was very pleasant, I got a great unit location and it's close to home!

Doris Olmo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK BARNETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monique Duncan  |  Overall Experience 
Rating:
5.0

GM Alissa DeJesus deserves huge thanks and I recommend you have her train your staff company wide. It isn't that I've had bad experiences elsewhere but she has the best customer experience and excellent service I've ever had. In my 3 decades in Fire/EMS I did a lot of public interaction at emergencies and simply day to day. I commend her on helping me through the ups and downs as I'm working towards healing. Thank you as a company and Ms DeJesus personally for superb customer service. Tim Greenwood

Tim Greenwood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tremaine Green  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lionel potts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brandy hensley  |  First Impressions 
Rating:
4.0

I needed a storage location after hours at the last minute on a holiday. The self check in idea is genius. Everything went fairly smooth. The pin entry system was broken so another renter let me in. I was locked out when there was no one to let me in.

Jessica Doliveira  |  Online Move In 
Rating:
5.0

The workers are very friendly. Super clean installation. Affordable access. Everything is correct and safe. Thank you 👍🏾👍🏾👍🏾👍🏾👍🏾

SILVIA FERNANDEZ JUSTINIANI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keisha Celeste   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Irvishia Gardner  |  Overall Experience 
Rating:
5.0

I had a great experience with u haul storage and my stuff was secured and temp temperature was perfect all the time. Great staff and helpful..

Louis SOBERAL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nadja Maravi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandi Alldaffer  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jennifer Anderson  |  Overall Experience 
Rating:
5.0

Associates from both, Fort Myers & Lakeland Florida were knowledgeable, friendly and helpful :)

Doris Olmo  |  Online Move In 
Rating:
5.0

I was very pleased with his U-Haul facility. You guys were just a little overpriced for my budget and when I originally open the storage, I thought it was going to be less.

Sara Wesner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnnie Miller  |  First Impressions 
Rating:
5.0

Awesome !!!

Michael Smith  |  Overall Experience 
Rating:
5.0

The customer service representatives are friendly, knowledgeable and very professional. I would definitely recommend your establishment without hesitation.

paula wright thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOACENE TIROGENE  |  Overall Experience 
Rating:
3.0

There was an infestation of ant's all over my unit and all through my belongs and I wasn't refunded or any compensation about the issue no one still has not responded to the situation even though I gave pictures and an employer came and looked at the problem thanks

danielle williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glorivee Acevedo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KESHA WELTON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JODY GORMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER MANK  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

melissa miller  |  First Impressions 
Rating:
5.0

Office staff and grounds staff all very lovely !! Drop off was a breeze !!

JOEL DAUB  |  First Impressions 
Rating:
4.0

I just wish they offered partial month refunds if the until is emptied under a number of days in a month.

SUSAN CORTEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Coton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raleigh Sadler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Omar Joseph  |  Overall Experience 
Rating:
4.0

The gentleman that helped me to change units was very professional and helpful and kind. You need more employees like him.

Barbara Ward  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia Joerger  |  Overall Experience 
Rating:
5.0

All the personal were very friendly and helpful.

Veronica Martinez   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah Peacey  |  Overall Experience 
Rating:
4.0

That recommend thing, just selfish.

Raye Samuel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Hutchens  |  Overall Experience 
Rating:
5.0

😄

Bita Isturiz Goldberg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Horton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith Freeman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WESLEY STIGER  |  Overall Experience 
Rating:
5.0

Alisa and Vanessa are always, friendly patient and helpful.

Michael Alvarez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheyenne Johnson  |  Overall Experience 
Rating:
5.0

Nice friendly staff

Samuel Orellanes  |  First Impressions 
Rating:
4.0

A little hot

JAVON MILLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raul Escobedo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monique Duncan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JODY GORMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa Barnett  |  First Impressions 
Rating:
4.0

Staff are knowledgeable and friendly.

LAWRENCE MOSBLECH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Harms  |  Overall Experience 
Rating:
4.0

The woman who rented me my truck and storage unit was extremely friendly and professional, how ever the man who was to show me where my unit was has no idea what was happening and seemed very confused and walked away without any information very disappointed

Anthony Marotta  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Harrison  |  Overall Experience 
Rating:
1.0

Unable to follow simple instructions and unwilling to compensate customers for their time when their employees make serious mistakes. This location closed out my storage unit WITHOUT my permission. I spent over an hour waiting in the office to resolve this issue only to be yelled at by their employees when I rightfully argued my time needed to be compensated. Their security is abysmal as well. I have frequently been at this location while drug addicts are passed out on the floor INSIDE the building. Their little security phones they have are useless because no one answers them when you click the button. I was going to rent a truck from you in October. Would have been a $2300 dollar rental, you've LOST that business now. I'll spend more money renting a Penske truck just to not give you any more business

Aaron Faticone  |  First Impressions 
Rating:
1.0

Unable to follow simple instructions and unwilling to compensate customers for their time when their employees make serious mistakes. This location closed out my storage unit WITHOUT my permission. I spent over an hour waiting in the office to resolve this issue only to be yelled at by their employees when I rightfully argued my time needed to be compensated. Their security is abysmal as well. I have frequently been at this location while drug addicts are passed out on the floor INSIDE the building. The little security phones they have are useless because no one answers them when you click the button. Never AGAIN.

Aaron Faticone  |  Overall Experience 
Rating:
5.0

Julissa helped make everything right. Her staff are also very patient, understanding and compassionate.

Joshua Tynes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shavonn Borders  |  First Impressions 
Rating:
1.0

I don't appreciate being charged for a whole month. Bill paid on 4th moved out on 12th (yall closed it out on 14th). I should've got some sort of money back. And I left it cleaned.

PATRICIA JONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

douglas harper  |  First Impressions 
Rating:
5.0

Just keep the people happy

Randy Sherlock  |  First Impressions 
Rating:
5.0

ALL EMPLOYEES VERY POLITE, FRIENDLY AND SUPER HELPFUL.

Andrea DeJesus  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlene Reilly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvia White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quentin Latimer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherry Dixon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hildegard Williams  |  Overall Experience 
Rating:
5.0

Everybody here was nice and very helpful

Jasmine Light  |  First Impressions 
Rating:
5.0

Dejesus the owner was very nice and helpful.

Migdalia Rivera  |  First Impressions 
Rating:
3.0

Staffs needs to give more details about making payments. Your system suck when it comes down to that. No ATM

Migdalia Rivera  |  Overall Experience 
Rating:
5.0

Great friendly service.

jerome penfield  |  First Impressions 
Rating:
5.0

Very helpful

KESHA WELTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janis Boyer  |  Online Move In 
Rating:
5.0

Very helpful and great place to store stuff.

Arnold Harbolt  |  Overall Experience 
Rating:
5.0

Very good

BHAVIN PATEL  |  Overall Experience 
Rating:
5.0

U-Haul has always been a great company to work with. We have made several moves across the US and always use UHAUL and their trucks, equipment, and storage facilities are always top notch.

Steven ABEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johanna Marin  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sandra Feliciano  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole Jiles  |  Overall Experience 
Rating:
5.0

Ellie and the older Spanish worker were absolutely professional, helpful and knowledgeable. The receptionist were very kind.

Dennis Perez  |  Overall Experience 
Rating:
5.0

Website/email says there was a gate for entrance but there isn't one.

Matt Ring  |  Online Move In 
Rating:
5.0

Nice place overall.

Deb Franks  |  Overall Experience 
Rating:
4.0

A young woman names Jai (for short) at the 2525 N. Florida Avenue location is very pleasant and thorough in the service she provided. It was a pleasure speaking with her, both on the phone and in person. She should be promoted. 😊

Marilyn Vazquez  |  First Impressions 
Rating:
5.0

Wish all storage was like this everywhere I move.

Regina Massaline  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karina Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carolyn green  |  Overall Experience 
Rating:
5.0

Thank you for everything ❤

Linda Roberts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michell velazquez camacho  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angela Idlet  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anne-Marie Booth  |  Overall Experience 
Rating:
5.0

Everyone was very helpful and knowledgeable

Lisa Hicks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan Blas Irizarry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHY LEFFINGWELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANNMARIE GLADYS TORRES  |  Overall Experience 
Rating:
3.0

My account was charge after moving out. The refund process is too long and it was Uhaul’s mistake in charging my account. I am not happy about the mistake.

Trina Stevenson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATONYA WILLIAMS  |  Overall Experience 
Rating:
2.0

Something was wrong with truck when driving making noise and oil light kept coming on and truck was dirty

tiffany macauley  |  First Impressions 
Rating:
5.0

I had a real nice experience with them I was with them for almost two years and if I needed anything or wasn’t able to pay on time because of the way I got paid it was okay they understood.

Brandalynn Bobb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron Andrews  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Traci King  |  Overall Experience 
Rating:
4.0

Needed rest rooms on each floor for convenience

Mark Allen Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Scurry  |  Overall Experience 
Rating:
3.0

I would have given 5 stars but when I first moved into the storage unit (June 2022) the elevator went down for WEEKS with no idea when it would be back up and running. I had to get people to help carry couches and beds up the stairs!!! When I told the office they were like “sorry there is nothing we can do”

Amy Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tammy duquette  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phaydrea Williams  |  First Impressions 
Rating:
3.0

Experience was okay. Registration took a long time. Reserving a unit for one location and having to go to another location to check in was ridiculous and time consuming. Cost was cheaper at other facility but it would have been a top unti to use a ladder to access. Again this experience was okay.

LATOSHA DANIELS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martesha Mason  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon Johnson  |  First Impressions 
Rating:
3.0

I didn't care that there was alot of misinformation. I personally used uhaul to move from Miami to central fl and I received a free unit for a month. I had to pay for the lock and thats it. Before, they gave me a card and I could access the facility after hrs with no issue. Now they only give you a access code. Now that I want to rent a unit only the representative stated I "have to" have the unit on auto pay but that doesn't seem to be true as I watched her click the auto pay option on the computer......... Also, they required my house insurance policy information if not I would have to pay an additional $7+ monthly. How I pay and if I want insurance on my unit should be my choice. Just frustrated because I didn't go through this before with the prior representative I had at the location.

Rachelle Green   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Fogleman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

natasha williams  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

brittany hebron  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie Herrera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zoraida Sanchez  |  Overall Experience 
Rating:
4.0

We did move out due to the rising cost and we found a unit much closer to us at a cheaper rate.

Dawn Clardy  |  Overall Experience 
Rating:
5.0

Except. I was told I could have a months free storage unit but when I went an hour out of my way they said I would have to pay for it since there was only 2 left. Not happy. I went home put it in my daughters garage.

Lynette Wright  |  First Impressions 
Rating:
5.0

Lovely staff They go above and beyond What amazing customer service - such kind people who work there

Brittany Orwin  |  First Impressions 
Rating:
5.0

Good place for all your moving and storage needs.

Ronnie DURHAM  |  First Impressions 
Rating:
5.0

Manager Glorie and her staff did a wonderful job serving us with storage and rental of a one-way truck to Illinois. Irwin was especially helpful. Dr. Joseph Kilpatrick

JOSEPH KILPATRIC   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandra Williams  |  Overall Experience 
Rating:
5.0

Very Nice People.

Dharma'rupa Krsnadas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jayda worlds  |  Overall Experience 
Rating:
5.0

Was available when needed

Mark Allen Brown  |  Overall Experience 
Rating:
4.0

Except you tried to charge my credit card for storage after I moved out

Kenneth Nona  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deannie Cruz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edgar Rojas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven ABEL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNA KIJOWSKI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Washburn  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ellis Delarosa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

althea thomas  |  Overall Experience 
Rating:
5.0

The staff at this location were phenomenal. I found out I had cancer in September. I've attempted to keep my things in storage but I'm unable to work now. They allowed me to remove my items without issue and helped with the overdue charges to my account. They were kind and caring to my plight. During a most stressful time in my life I'm happy that this part was made easy by the staff.

Linda West  |  Overall Experience 
Rating:
1.0

I had trouble returning the truck I had to call to get help and when I did it still skipped some steps I wasn’t able to take pics of the truck the guy on the phone said he would put in to not charge me for the return something I was too upset to even understand standing in the rain trying to figure out what to do the website didn’t come right up I had to try atleast 3xs to better assist your customers u should place a QR code outside that ppl can scan to get right on the website to mk it easier when returning trucks while office is closed I kno I’ll get charged for a late fee but I probably will never use uhaul again because of the return policy when office is closed it was very inconvenient for me there was another lady having the same problem as me she jus left she was so frustrated

Maria Scurry  |  First Impressions 
Rating:
3.0

Lights we t out while we were unloading the storage space, had to get someone to work and get them back on

Roberta Hatchett  |  Overall Experience 
Rating:
5.0

Professional, always smiling, nice experience

Stuart Michaels  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Pett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Butsch  |  First Impressions 
Rating:
5.0

All the staff were very professional

Christine Kinsley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pedro Jimenez Bucarely  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Princeanna Caddell  |  Overall Experience 
Rating:
5.0

Never moved in related move in.

Charles Butsch  |  Overall Experience 
Rating:
5.0

A fully positive experience. The employees were great, the facilities were always clean and smelling good. Good rates above all.

ARLIN PEREZ FIGUEROA  |  Overall Experience 
Rating:
4.0

Good

Ava Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veronica Rountree  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glorie Franco  |  Overall Experience 
Rating:
5.0

The ladies in the office were great to work with and very accommodating.

Joseph Wellman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Light  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERRI INSPRUCKER  |  Overall Experience 
Rating:
1.0

Rude , took way too long for help with multiple reservations made took hours and hours out of my work week to figure out this part of our move there are three parts because of severe weather and hurricane problems!!! I don't appreciate being talk to in a rude manner or having my partner get upset who suffers from a medical disability completely unacceptable from staff that was not helpful at facility and customer service playing the let's transfer the person until he just doesn't care anymore and gives up on trying to get what he needs from your company !!! Sad 😢 poor customer service experience KEVIN AND DREW

Andrew Bolton  |  First Impressions 
Rating:
5.0

5-Star"s

tony nelson  |  First Impressions 
Rating:
5.0

Very efficient and organized. Thanks to you all.

Cedric Anderson  |  Overall Experience 
Rating:
1.0

Asistant manager was rude, would hang up my call or transfer. Did not want to explain my billing questions. I have been trying to call since yesterday. I want to find out how to file a formal complaint against the Asistant manager.

Rafael Garcia  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SARANGELIZ MEJIA  |  Overall Experience 
Rating:
3.0

They send us to a storage facility first that was not free had to pay 130.00

Kenneth Nona  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cedric Anderson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lavonda Tyler  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ivonne Cortina  |  Overall Experience 
Rating:
2.0

Knowledge by staff

Shanika Moseley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessie Kirby  |  First Impressions 
Rating:
5.0

You're worker ladies were 👍 very nice and respectful. Thank you 😊

Margarita Maldonado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE DYER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ivette Acenjo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Socorro Baez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shayteria Mcclain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raul Escobedo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Sublett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Whitni Hodge  |  First Impressions 
Rating:
3.0

Only problem I encountered was when I was trying to rent a truck from several locations here in Florida as well as in California every time you reserve a truck you most likely will get something other than what you reserved or you would have to go to another location or are they just plain didn’t have it which in turn result into me having to rent a larger truck for more money. I suggest you double check the trucks before allowing a reservation to be made or if a customer has to get something larger/more costly, then compensate them in price or mileage.

Shawnae Shannon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Lay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha Toler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Heyward  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lakeisha Plummer  |  Overall Experience 
Rating:
5.0

The employees were extremely helpful and above and beyond friendly and fun! Very easy to check in and out with them. Store and storage is not yet busy so definitely go here first!

ELIZABETH FOCHTMAN  |  Overall Experience 
Rating:
5.0

I loved the greeting and the vibe of the place. I was very impressed with the storage facilities and how well maintained they were. The process to enter and leave was very well explained and is a very safety inclined procedure. I was also very impressed on how fast I could find availability on such short notice.

ARLIN PEREZ FIGUEROA  |  First Impressions 
Rating:
5.0

all the employees were awesome! I had made a cross country move and used the uboxes and self storage. the manager at Lakeland facility made everything go smooth! definitely recommend uhaul!!

Julie Schmidt  |  First Impressions 
Rating:
5.0

I love this storage friendly people

Schanice Conley  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Natalie Roberts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger Thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fentress Chestnut Fountain  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JANE MCNEALY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONNIE LEWIS  |  Overall Experience 
Rating:
2.0

Took to long to check in and it took long to check out. Was promised free storage for a month and then when I got here no free storage. I won't be using uhaul storage again.

Rocky Weinmann  |  Overall Experience 
Rating:
5.0

Work on keeping the elevator working, there were several times I came and it was broken.

Manuel Cacharron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Richter  |  Overall Experience 
Rating:
5.0

The process was quick and easy and the location is convenient

Kalandrea McNeal  |  First Impressions 
Rating:
5.0

Nice storage facility. Access was convenient. Would recommend to anyone who is looking for a clean storage unit.

Richard Leonard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Volianites  |  First Impressions 
Rating:
4.0

Very clean facility. No pests. The only reason for not providing 5 stars and saying the facility was not maintained is due to the only elevator at the site being broken for a month and our units were on the 2nd and 3rd floors. We couldn't remove anything heavy which was a significant inconvenience for us.

Carol Washington  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason Sterling  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Weitzel  |  First Impressions 
Rating:
5.0

Was very clean friendly staff Will use again

Mary Reinhart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DISHON Porter Landell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald Forrester  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FELIPE CARDONA ARCILA  |  Overall Experience 
Rating:
5.0

I would definitely use your facility again and recommend it to others I love that it's air conditioned I love it all you can back into the garage doors and you got the carts right there you don't break your back you're cool while you're working in beautiful air conditioning and they keep the place immaculate.

DOREEN STORER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina Massaline  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry Castano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaun Dove  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bryan Howard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandy Paulk  |  Overall Experience 
Rating:
5.0

My move in experience was very pleasant I had no issues at all. Great company!!!

Ashley Torres  |  First Impressions 
Rating:
5.0

Great staff great storage best prices

Daina Torres  |  First Impressions 
Rating:
4.0

Everything was good except elevator kept being out of order.

Carolina Bernal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Rodriguez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

annmarie-briana reynolds  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yeshi Aklilu  |  Overall Experience 
Rating:
5.0

Easy and quick procedure ,clean equipment and facilities , thanks !!!

Carlos Pinero  |  Overall Experience 
Rating:
5.0

Nice, good excellent

WYMAN BARR  |  Overall Experience 
Rating:
4.0

Well satisfied with overall experience. Staff was friendly and professional. Only recommendation: sometimes wait for rental assistance was too long.

Carl Stone  |  Overall Experience 
Rating:
5.0

Everything went good with the process

Richard Leonard  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

YOEL SOLER  |  First Impressions 
Rating:
2.0

Alissa the assistant is amazing. All the staff are very courteous and polite and very helpful. Also I'd like to thank the owner Glorie for taking the time to give me some insight about the storage and the facility. I would also like to thank James and Manny out on the receiving of the trucks and trailers and they took the time to show me what they do everyday that makes U-Haul special for customers to come to a place like this get a truck and trailer with the utmost excellent service giving them 5 star service and to know that they can consider you the customer family to U-Haul!

Paul Strand  |  First Impressions 
Rating:
5.0

Carla y todo el personal son muy formales. Gran atención. Gracias

FELIPE CARDONA ARCILA  |  First Impressions 
Rating:
5.0

Love the entire experience especially the climate control

DOREEN STORER  |  First Impressions 
Rating:
2.0

I checked in and went to open the unit and the alarm kept going off. I was unable to unload into the unit.

Rebecca Perez  |  Online Move In 
Rating:
5.0

The staff member I had went above excellent customer service

dianna whitsett  |  First Impressions 
Rating:
3.0

When I first came to the storage they had let someone else have the bigger unit I rented. And I ended up with two smaller units. So after much needed calling and explaining the general manager gave me the two smaller units for the price of the bigger unit they gave away. It was just a hassle to get it done.

Lisa Gagnon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alisa Mieles  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Thelma Maczka  |  Overall Experience 
Rating:
5.0

The GM she was always available to help me when I needed help or suggestions. This facility is Managed by someone who cares and represents u-haul professionally, She was always available to help if we had a question. Have used U-Haul locations all over the country, she was always there to help. When we empty our storage unit yesterday, I did not get a chance to thank her, the facility was pretty busy, please thank her for us. The Shores

Barry Shore  |  Overall Experience 
Rating:
5.0

Front office staff should be teaching others how it's done right. First class

Matthew Costa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenrick Mitchell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Constance Smith  |  First Impressions 
Rating:
5.0

This uhaul store is the best... Glorie and her entire staff are tremendous.... I rent there all the time and will not consider going to any other location.

Jean neff  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STANLEY THOMAS  |  First Impressions 
Rating:
3.0

It only has 1 elevator and is a 3 floor facility. However it is presently broken and won’t be available gor approximately 2 weeks.

Sigidfredo Freddy Cordero  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kirk Bradley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodney Costine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl Stone  |  First Impressions 
Rating:
3.0

It is a large facility and has only 1elevator which was broken down frequently. We are in our 70s and the last day when we were ready to move out we had to carry our belongings by hand down 3 flights of stairs. It was absolutely horrible. 96 degrees in the stairway. We thought we were going to pass out. Mr & Mrs O'Shea

Michael Oshea  |  Overall Experience 
Rating:
4.0

The elevator being broken was a huge inconvenience and caused us to be an hour late returning the truck for which I had to pay another $36 when I called to extend it.

Lydia Kanyuck  |  Overall Experience 
Rating:
5.0

The staff went over and Beyond trying to accommodate my parents and I. My parents are senior citizens they have a storage on the second floor they were unable to put their boxes and other items because, the elevator was out of order and our rental truck was loaded. There were no storages big enough in the first floor to accommodate their items. Alissa and the other young lady we're compassionate about their situation and try to accommodate them as much as possible. They were able to extend the rental truck. I went the next day and was able to rent a 10x10 unit. Best staff ever♡ Alissa DeJesus you rock! Thank you ☆☆☆☆☆

Maria Torres  |  First Impressions 
Rating:
3.0

Employees were friendly and helpful.The only complaint I have is that I have 2 storage units on the second floor. They have an elevator to access up to the second floor but currently it’s not in service because of waiting for parts. I had a 20” truck full of boxes and some furniture. I felt that it was very inconvenient to off load the truck and have to walk my items up the two flights of stairs.I was hoping they would offer some kind of incentive for the inconvenience like maybe give me a discount off my first month.It actually took 2 more hours longer than estimated to finish unloading the truck.I hope that they can have a better system planned out in case this problem happens again and prevent the inconvenience.

JOHN L SAN NICOLAS  |  First Impressions 
Rating:
4.0

The ONLY issue is that there is only the ONE ele vator to serve the entire climate controlled 3 floor building. It was out of order at least twice that I know of in the 3 months I had large, heavy furniture there. The day after I had professional movers there I went back to close my unit/lease to find the elevator out of order again. Had that happened the day before there would have been a major problem with my move, it would have been unsafe for the movers and would have added several hours to the cost of my move, that's IF they would have attempted to move my furniture. They really need a second elevator for that building! Other than that, it was a wonderful experience. Friendly helpful staff and a very clean environment!

linda peterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Manuel Cacharron  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank White  |  Overall Experience 
Rating:
4.0

Well versed employees, quick service, and clean facility

Stuart Michaels  |  Online Move In 
Rating:
5.0

Thanks for your help

FREDDIE SOLOMON   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyree Lampkin  |  Overall Experience 
Rating:
5.0

I am very happy with the service. Customer service above and beyond. Super friendly.

Eva Juarbe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

edwin marcano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ismael Jimenez Colon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deanna Fuhrmann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ada Burgess  |  Overall Experience 
Rating:
5.0

We had great confidence that our belongings were secure. Even though we did not pay for climate control, our facility maintained 75 degrees. We needed to be out of our unit by the 15th and the office gave us a 4 day grace period. I love UHAUL!

Randi Swanner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anne-Marie Booth  |  Online Move In 
Rating:
1.0

The people who worked there are very rude I really had bad customer service and I cried they were so rude to me

velecia baker  |  Overall Experience 
Rating:
5.0

Ashley was fabulous and very helpful. Give that girl a raise!

Eric Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angela trochez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

christina sugrin  |  First Impressions 
Rating:
5.0

This was my 1st experience at a storage facility. I apparently went on a very busy day, but the wait was well worth it. The staff took the time to personally walk me through the entire process and also showing me to my unit on the 2nd floor and making sure I was comfortable with signing in and out, using the lock etc. She was fairly new staff and she did a great job! Thanks for the great experience!!!

linda peterson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany Douglas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eli J Rodriguez Roman  |  Online Move In 
Rating:
5.0

Great

ALBERT RODGRIUEZ   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricardo Nunez  |  First Impressions 
Rating:
5.0

Thank You

Agnes J VanGundy  |  Overall Experience 
Rating:
3.0

The staff up front took super long to attend to my service, and there was always a longgggggg wait.. The storage locker had dead lizards and a roach inside..

Priscilla Villariny  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vckie Peterson  |  Overall Experience 
Rating:
3.0

They refused to prorate my payment and refund the unused portion which amounted to almost a whole month. Terrible policy.

Frank zeuner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quantavian Harris  |  Overall Experience 
Rating:
5.0

Only thing one of my TVs I had in storage was damaged, and I paid for my things to be in a AC unit so that this won't happen, and it did.

mike rodriguez  |  Overall Experience 
Rating:
5.0

Muy agradecida

BETZAIDA NUNEZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew Frew  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Hill  |  Online Move In 
Rating:
4.0

The only thing I would change is the access hours to the units. I feel like 12:00AM is a good time to have access to the unit.

Kevin Prescott  |  Overall Experience 
Rating:
4.0

Great facility I didn’t like the price increase and limited notice so we moved out our things.

Patrick Blackwelder  |  Overall Experience 
Rating:
4.0

Alyssa was great to finalize things! Eddie was a Good service rep. I was able to leave Truck Rental at Storage place also. Thank god. Since when I got hung up on thru Call center. Kudos to both employees.

Christine Pace  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FREDERICK LEACH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN TROMBLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIE BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shaqulea joyce  |  Overall Experience 
Rating:
5.0

Glorie is such a hard worker and kind. Thank you

Carlos Cintron  |  First Impressions 
Rating:
5.0

James at the clean up site, was extremely helpful, he went over and above. Our move was very stressful, and he made it very easy. And the young lady at the counter checking us in. Also over and above. Professional, friendly, courteous. Can’t say enough about her service.

Daniel Whitmore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Rodriguez  |  Overall Experience 
Rating:
4.0

The Employees are good at what they do, they took good care of me and my family. Moving to a good region they were able to suggest places for eating, shopping, and living areas

FRANK STEVENSON  |  First Impressions 
Rating:
5.0

Very professional and polite. The young man Nate was awesome!

hayward smith jr  |  Overall Experience 
Rating:
5.0

Me agradaron mucho el personal hispano Gracias

RAMONA HERNANDEZ  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Timothy Dozier  |  First Impressions 
Rating:
5.0

Very friendly and accommodating staff

Marsha Torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YASMEEN YOUNG  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

bernice wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tatiana ACKWEI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terase Jimenez  |  Overall Experience 
Rating:
5.0

Thanks to Alissa was very helpful and very professional. THANKS VERY MUCH ALISSA

Emmanuel Garcia  |  First Impressions 
Rating:
3.0

The line was extremely long to wait. There were not enought service people to help. I know times are tough right now with staffing but acknowledging people in line and letting them know they will be helped soon would help your business. There were no move in specials for a 1st time renter and the lady at the desk was not overly attentive. However, your facility was extremely clean and well maintained. Thank you, Alison trombley

Alison Trombley  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David Litttle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Trujillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY Carter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YOLANDA BRACERO  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jasmine Salomon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond Rice  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Jacson  |  Overall Experience 
Rating:
5.0

Very happy with the hole experience...

Wendall Walton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ismael Jimenez Colon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anshayla James  |  Overall Experience 
Rating:
4.0

I enjoy working with the people they’re very nice very friendly

David Litttle  |  First Impressions 
Rating:
5.0

Everyone was extremely helpful and courteous especially during staffing shortages. This was from my initial rental to closing. I never went in and had a negative experience. I would definitely recommend this facility to other and will use them again if ever need be.

David Thorpe  |  Overall Experience 
Rating:
5.0

All staff were very helpful!

Bralyn McCullough  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Terase Jimenez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elsa Solorzano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARCELINO SUAREZ MENDEZ  |  First Impressions 
Rating:
5.0

This was the cleanest, nicest and most convenient and professional U-Haul location I’ve ever used or been to, Thank You for making me feel Welcome and making me feel like my property was safe and Secure at your Facility, Would Highly recommend to others!!!

Mark Snow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Hull  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jessica Langley  |  First Impressions 
Rating:
1.0

Very one is helpful and friendly

Cynthia BURGESS  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Claudie Mcnealy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diego Cordova Lopez  |  Overall Experience 
Rating:
5.0

todo muy profesional, limpio, seguridad, para mi exelente

Josefa Alfonso  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeffrey Grasso  |  First Impressions 
Rating:
5.0

Glorie Franco Rabassa was able to get me into a unit the same day I was on site asking for one. Now I call that service.

Mark Allagreen  |  Overall Experience 
Rating:
5.0

Need landing gear on trailers just like your car carriers... had to use a personal had-jack to disconnect trailer when transmission went in FL

Michael Poirier  |  Overall Experience 
Rating:
5.0

Excelente

Amleto Monacelli  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jocelyn Ortiz  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Cathy Elam  |  Overall Experience 
Rating:
3.0

I was very disappointed that the dimensions of my reserved space were misleading. I made it clear that I wanted to park my motorcycle in it but the space was inadequate.

Daniel Dow  |  First Impressions 
Rating:
5.0

Keep up the Good work

Peggy Powell  |  First Impressions 
Rating:
5.0

You could use landing gear on the utility trailers for lifting? That was a serious inconvienance... had to keep a floor jack available to lift once loaded? That's just silly when landing gear for trailers are just $20 at Harbor Freight, it should be welded to the unit in the 1st place ( I don't get it)

Michael Poirier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandi Rangos  |  Online Move In 
Rating:
5.0

All of the U- Haul associate's in which I came in contact with were very kind and also observant to my needs. Thank you!

Cathy White  |  First Impressions 
Rating:
5.0

you have great people working for you, they where respectful and well oriented professionals. yes i will go again to yours stores. Luis torres

LUIS TORRES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Rodriguez  |  First Impressions 
Rating:
5.0

My service provider was extremely helpful and courteous. She took her time and explained everything to me thoroughly & even made each of my kids a cardboard Uhaul truck to take home. Definitely had a great experience so far!

Shanda Anglin  |  First Impressions 
Rating:
3.0

After U-Haul over book me at the location I chose this was the only available place which was 30 minutes away from where I was supposed to be so it was a real pain in the butt having to drive there everyday however the staff was very nice. Unfortunately their alarm went off every time I opened up my storage locker which was very annoying. When I went to check out it was in the morning and Ashley did not want to help me so I was forced to leave without checking out I left the door of the storage unit wide open and had to email the general manager and my contract.

David Gliottone  |  Overall Experience 
Rating:
3.0

All of our leather and wood furniture was ruined due to poor ventilation and moisture...

Randi Swanner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ashlee cordelo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Mackey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tony Rucker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim Speakman  |  Overall Experience 
Rating:
5.0

Great staff local and corporate. Local gal, “Jay” was very awesome, as well as others. Thank you all for your kindness, understanding and patience with me.

Judy Kirsch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa Rentz  |  Overall Experience 
Rating:
5.0

Staff was great... had a excellent experience

CHRISTOPHER HENDERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracey Glennon  |  First Impressions 
Rating:
5.0

Everything and everyone at this Location were polite and more than helpful in making my move and storage needs as easy as possible and were very accommodating in every way, Thank You to All for a Pleasant experience after a long and stressful move, Very Much Appreciated!!!

Mark Snow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandalynn Bobb  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL SWINEY  |  Overall Experience 
Rating:
5.0

Everything was great I will use your storage again

Stanley Reid  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gail Nelson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

charles Joseph  |  Overall Experience 
Rating:
5.0

Very easy process! Everyone was super nice!

Mandy Madden  |  First Impressions 
Rating:
5.0

Reasonable rates, friendly and helpful staff, convenitntly located & as a bonus, the manager is attractive! In addition, the rent was prorated. Very nice!

Thomas Krehmeier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natividad Medina  |  Overall Experience 
Rating:
5.0

Glorie and Alyssa really helped me out when I was in a jam

David Gliottone  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Angel Copeland  |  Online Move In 
Rating:
3.0

I was not told that could not access my unit after 10

Kim Speakman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claudina Salomon  |  Overall Experience 
Rating:
1.0

It took almost an hour to get the truck, then had two separate drop off locations for the truck. Was forcibly made to reserve three days instead of the one I needed and still haven’t received a refund for those days. The pickup delay costs me $100 with the movers that were already at my home waiting. When I arrived to Lakeland, the facility code was not working, I asked for a unit that reflected the need of the uhaul truck and was given a unit smaller than a dressing room. Had to keep truck another day because the manager’s emergency phone line listed in the elevator was going to voicemail without an option to leave a voicemail and the Uhaul call center line was looping a message about being open before disconnecting (for all options!). The next morning I came in after speaking with a rep about changing to a larger unit. I checked in at the counter and was charged despite expressing that the unit was supposed to be free. I also lost money that was non refundable to have movers come the first day to help unpack the truck ($300) because the unit was too small. All in all, I wasted $400 on movers because the uhaul delays and mess ups PLUS the monies charged for the extra day I had the uhaul AND the being charged for the storage space that was supposed to be free.

Tesia Lisbon  |  Online Move In 
Rating:
5.0

very wide front doors, lots of carts, parking right in front of the entrance, even covered parking in case it's raining, motion activated lighting, alarm system, very clean. Bring a step stool and you can fill the space clear to the top of the unit. very nice storage facility.

Jared Hopkins  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Stephanie Ruiz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAFAEL RODRIGUEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany Douglas  |  First Impressions 
Rating:
3.0

Is was a little expensive and round up with a leather chair with mold on it

Jason Garris  |  Overall Experience 
Rating:
3.0

We were assigned a storage unit that was already occupied. We went back down to the office. Waited in line to ask for a different unit. Finally got one. Wen up and again we were assigned a unit already in use. Went down again to get another one va employee met us and looked for an open one. All this took an extra 1 1/2 hour and we had a big full truck to unload. By then getting late and disaster. The truck had leaked likely on day 1 of 6 on our way to Florida from Minnesota and our beautiful 55 inch Sony Bravia 2 yr old TV was soaked and ruined as well as our beautiful area rug we paid over $500 at Macy’s was soaked and after 6 days mold started. Ruined. A very nice employee was found there and helped with all the soaked packing and checked the truck. We took lots of pictures of the truck and packing and TV and rug. HORRIBLE. . Our TV cost us over $2000. A claim has been filed as the leaky truck caused all the damages.

Michael Oshea  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

caraza mercedes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jenna sidonio  |  Overall Experience 
Rating:
4.0

Used storage unit located 2525 US Hwy 98N. The clerk by the name of Jaycee was very knowledgeable, professional and helpful when renting my unit. Would definitely recommend this location.

BRITTNEY ROBINSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mariaelena Grajales  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ramona LYNCH  |  Overall Experience 
Rating:
5.0

Tina was unbelievable. She went out of her way to assist in meeting our needs. Her creative solutions is the reason we rented.

michael loprino  |  First Impressions 
Rating:
5.0

Had a very great experience enjoyed the staff they were all good to me and always have been

david little  |  Overall Experience 
Rating:
5.0

I cannot say enough words about the professionalism friendliness and is friendliness and the knowledge of the staff at this facility. Is. They went above and beyond to assist me. They made me feel comfortable. They made the whole process easy.There were 3 gentlemen working and all 3 were involved in some process of my purchase and checking in. They should all be recognized for their efforts.

David Thorpe  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joshua Tynes  |  Overall Experience 
Rating:
5.0

Thank for your service I didn,t know what i,d do with out ya,ll

Tory Scott  |  First Impressions 
Rating:
5.0

very easy, lots of carts to use, good lighting, nice and clean

Jared Hopkins  |  First Impressions 
Rating:
1.0

I sent an email with my problem , employee not doing there job maybe they need better training , I am shocked I thought U-Haul had a better reputation.

Shelley Jo Ploof  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Brown  |  Overall Experience 
Rating:
5.0

Great management, best customer service, very helpful and understanding employees. Would return if necessary. Thank you so much.

Wanda Rivera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zaida Alvarez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Brown  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Laura Eubank  |  Overall Experience 
Rating:
5.0

Very friendly employees.Excellent service and accessible facilities.Everything super

Luis Colon Felix  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anissa Mcnealy  |  Overall Experience 
Rating:
5.0

Great service would highly recommend

Jeffrey Miles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelley Jo Ploof  |  Overall Experience 
Rating:
5.0

The Manager was extremely helpful when I had to change my reservation to a drive up room to accommodate an 18 wheel truck with my stuff. Friendly and so Helpful. Easy as pie. Thank you again.

Janice Kent  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rosa Ortiz  |  First Impressions 
Rating:
1.0

Not recommended because for doing a favor the U-Haul to take a 6x12 to Lakeland which is was not my location the storage price is very expensive and small for my stuff and the manager was mean

antonio diaz  |  First Impressions 
Rating:
5.0

Very professional and well educated with great skills and bilingual. Always like going there because there manner.

LUIS TORRES  |  First Impressions 
Rating:
3.0

I had 2 problems with the facility while walking to my unit I would see roaches as well as in the elevator. I found dead roaches and mouse droppings in my unit and I wasn't happy about that.

dennis rivera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK BARNETT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

norman rosa  |  Overall Experience 
Rating:
5.0

Glorie and her staff are the absolute best.

George Geisenhaver  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Saylor Schoenborn  |  Overall Experience 
Rating:
5.0

We’ve never rented a storage unit before, so we had no idea how the process would work. We went inside the main lobby to ask for help and the girl at the counter was sweet and friendly, but didn’t really understand the questions we asked and didn’t give us 100% of the information. We had to kind of look around and figure things out ourselves, which was super easy to do, but a little confusing when it came to the access code process. Still 5 stars, as the unit and entire facility is very well kept. We feel as though our few little things are super safe.

Chelsea White  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BETZAIDA NUNEZ  |  First Impressions 
Rating:
4.0

Nice people and location. However, when trying to contact by phone there was no one to respond to the call. They should have someone who can respond to customer’s calls. The facility gets very busy on the weekend and you wait about and hour online. That should be address, it discourages the customer. Also, the facility needs to eliminate the roach concern. Nevertheless, the staff I encountered were, very nice.

Kathy Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Trujillo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MyEsha Williams  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

charles Joseph  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nicole taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yesenia lora  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin Rockey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lissette Ortiz  |  Overall Experience 
Rating:
4.0

Very hard to get through on the phone to talk to someone.

Miriam Ortega  |  Overall Experience 
Rating:
5.0

Literally every employee there is flipping awesome. Very down to earth and helpful. I will always use this location when I'm in need of storage, truck rentals, etc as long as the employees remain awesome

Michelle Berlin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MCCARY  |  First Impressions 
Rating:
5.0

Everything was great thanks.

RODNEY MITCHELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyri Jones  |  First Impressions 
Rating:
5.0

They were very helpful and pleasant to work with

david little  |  First Impressions 
Rating:
5.0

Uhaul did me 👍great.

Orpah Hall  |  First Impressions 
Rating:
5.0

Facility could use additional counter help and lot assistance.

Jonathan Pellegrino  |  Overall Experience 
Rating:
2.0

I hired movers to move into my unit on 6-12-2021 and could not move in because I had a climate control unit located on the second floor and the entire building only had one elevator and it was broken preventing me from moving in but forcing me to pay for the unit for fear of losing it. I was not able to move in to the unit until Monday, June 14, 2021 when I found out at 7 AM that the elevator had been fixed. This delayed my move in for two days which affected the closing time on my house which had to be pushed back because of this. I have rented from U-Haul for decades and never had this happen. No other unit was available at any other location locally. The staff offered to let me move into a unit on the bottom floor until the elevator was fixed and then move to the second floor. My movers were charging me $170 an hour and this would’ve caused a double Move in. What an absolute nightmare!

DEBRA SOMMERES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alejandro Oquendo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derrall Hartwell  |  Overall Experience 
Rating:
5.0

I’m sorry, but I don’t remember her name who helped me. But she was amazing and beyond friendly. Also the young man who took me to see me unit was helpful as well. The best service I’ve experienced in a while.

Marie Grantz  |  First Impressions 
Rating:
5.0

We have never seen a u-Haul dealership like this. Just amazing.

ANDREW DURHAM  |  Overall Experience 
Rating:
5.0

Great customers service 😘

Deneka Jean  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vicente Morales  |  First Impressions 
Rating:
4.0

Beside the only elevator not working everything else was fine.

mike rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tania Class Rodriguez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stacy Riley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derrall Hartwell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREW DURHAM  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Luc Doyon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathy Martinez  |  First Impressions 
Rating:
5.0

.Everything was great.Good people there.

RODNEY MITCHELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latosha Collins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMY WOOD  |  Overall Experience 
Rating:
1.0

It is sad there there are no trash receptacles available throughout. To be charged to use dumpster is nickel and dimming the customer when they’re already paying outrageously!

Cleveland Southern  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina Saldana  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SANDRA GARCIA  |  Overall Experience 
Rating:
4.0

The only problem I have was some of my property got wet in storage

Lois Roberts  |  Overall Experience 
Rating:
4.0

The young lady who initially served me would not speak, ended up charging me for a lock II already had, but since did not explain, we had to get management to help with a refund.

Jacqueline Pinkerton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUK CHONG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alice Mendez  |  First Impressions 
Rating:
5.0

Muy buena la atención y el servicio prestado mejor todavía.

Luis Colon Felix  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david walker  |  Overall Experience 
Rating:
1.0

This facility does not even know what units they have available, rented a unit and turns out after I go to the unit someone else had their belongings secured in the unit. Manager offered me a new unit an hour drive away. This place is a joke

DYLAN HOMER SHEPHERD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

martin vanhoose  |  Overall Experience 
Rating:
5.0

I Love using U-Haul for my hauling needs

Jerry Hallstrand  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francesca Johnson  |  Online Move In 
Rating:
5.0

Gracias.!

alberto morales  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful! The fact that they provide carts to help you get your things to your floor is very helpful! They were very understanding about needing storage for our son's things from college. The facility was very clean and climate controlled! Decently priced as well!

Dana Laborte  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly Hyatt  |  First Impressions 
Rating:
4.0

The staff made a horrible day into a tolerable day. They were all friendly, helpful and understanding. I just wish I had been able to use the website only like it says you can do for self-service.

Linda West  |  First Impressions 
Rating:
5.0

Great place to store your stuff

Frank White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jenna sidonio  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa Rentz  |  First Impressions 
Rating:
1.0

The Brandon location was great the employee at the Lakeland desk was very slow and didn’t use the help avail until I got mad

Mary Michael  |  Overall Experience 
Rating:
5.0

Glory is excellent at this location

Eric Baker  |  Overall Experience 
Rating:
5.0

i like the three story building that you have for a facility here in Lakeland Florida. Overall this is the second storage unit that I've rented here in Lakeland and by far this is the best. Thank you for the opportunity to rent from U-Haul.

Steven Kolodziejczyk  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ann Allen  |  First Impressions 
Rating:
5.0

Customer service is awesome 😎 very friendly, nice & knowledgeable staff!

rose pratt  |  First Impressions 
Rating:
5.0

Highly interested with the customer service I had the day I got my truck and storage. There crew was very pleasant, efficient. The system was very streamline. Overall I had an excellent experience.

Edison Toledo  |  Online Move In 
Rating:
1.0

Despite offering 24 hour access through the website and promotional materials, no where does it mention the restriction that it is for businesses only. Apparently that was a recent change, but I would not have booked everything online and paid if I had known I had to show a business license to get the 24/h access. When I went inside to make a change to my reservation, and about getting the 24/h access on my account, they fixed the first thing, never answered the 2nd and then just checked me out without any mention of the 24/h access until I asked about it again and only then was I told no. As a new small business owner just starting out during this pandemic I think there should be better communication from the website to the actual store. Especially when so much of the advertising mentions 24/h access despite it only being offered for a very select few.

Mallory Moxley  |  Online Move In 
Rating:
5.0

Muchas gracias exelente

Jose Garcia  |  First Impressions 
Rating:
3.0

I waited a long time for my reservation to be complete. Granted the ladies at the front desk were awesome but someone from another office canceled my reservation as I was trying to pay for it. Reason why the process took so long. My initial reservation was less in cost with the insurance and roadside service. The reservation I currently have now is much more excluding the insurance and roadside assistance.

DOMINIC ORTIZ  |  First Impressions 
Rating:
5.0

It was a.very great and easy way to get storage and quick

JAMES WILSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvonne Luna  |  Overall Experience 
Rating:
5.0

Manager and Ms. Angie were amazing. They understood me and helped me out quickly.

Vonette Clervil  |  First Impressions 
Rating:
5.0

Best staff ever

Wanda Noel  |  Overall Experience 
Rating:
5.0

Gloria made sure that my move in experience was excellent .

Jahloni King  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hector Baez  |  First Impressions 
Rating:
5.0

The customer service was excellent, the lady inside the store and the guys outside were all so professional. Please keep up the good work.

Kimberley Wallace  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Alexandra Sanchez  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff here at this location. I would recommend this location to anyone

Don Beckner  |  Overall Experience 
Rating:
5.0

Thank you so much for helping me with a smooth moving process from NC to FL...

MIRIAM PRESTOL  |  First Impressions 
Rating:
5.0

When I was renting an additional storage unit I was getting just a little upset about the extra phone numbers needed for contact list. First my number was called to verify that I gave them a working number ( felt not trusted then) then I was asked for another number and that number was also called, then I was asked for another number and that number was also called. After being a customer for over a year with no payment issues I felt this could have been avoided. I expressed my feelings about this and I understand policy. I was asked in this survey so I responded. As you can see I submitted all great scores. Just the multiple phone numbers requested and calling them was getting me just a little ticked.

JOHN TROMBLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy Browning  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PATRICIA JONES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PRISCILLA REESE  |  First Impressions 
Rating:
5.0

Nicki and Alyssa were absolutely fantastic in helping us when we really needed help. I would highly recommend using this facility.

Kim Vieira  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvonne Luna  |  First Impressions 
Rating:
5.0

Great customer service

Wanda Noel  |  First Impressions 
Rating:
5.0

Nicki and Alyssa were super helpful in our time of stress in the moving process. They went out of their way to help us and we will be forever thankful for their help. K. Vieira

Kim Vieira  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joe messner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Cron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathie workman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Santana  |  First Impressions 
Rating:
5.0

Thank you Mrs. Glori and Mrs. Nikki, Best friend (Alphonso), Cliff, and all the other uhaul staff keep up the great work and positive attitudes. I’m going to miss you all.

Dequia Coker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie Cruz-Rodriguez  |  Overall Experience 
Rating:
5.0

Uhaul team, vehicle, and storage made our move easy, quick, and convenient. Would recommend 100%

julia townsend  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisandra Mazola  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Arwood  |  Overall Experience 
Rating:
5.0

The staff were friendly and helpful. Facility is beautiful.

Michelle Cron  |  First Impressions 
Rating:
2.0

The elevator was not operating properly. I had movers unloàding and loading by the hour. The access card was not working properly. My husband was unable to use the rest room on the storage unit floor.

Denyse Hoffamn  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Frank Hill  |  First Impressions 
Rating:
5.0

All that I came in contact with were friendly and helpful. I would use them again if the need arises. Thank you Tracy Crump

Tracy Crump  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jenita Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Arwood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol Anderson  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

lynnsey serrano  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

martin vanhoose  |  First Impressions 
Rating:
5.0

The manager, Glorie Rabassa, was extremely helpful and courteous. Our movers were two days later getting out stuff out of the facility and Glorie worked with us one allowing the extra time without penalty. We were between a rock and hard place and she acted in a manner that took that pressure off our move. We are grateful for her handling the situation. She was great to work with and is great asset to U-haul.

Thomas Gadbois  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy Browning  |  First Impressions 
Rating:
5.0

The Maneger Glorie is the best she tak to you and Yelp V. the maneger glorie is the best she treats you like family / you really have never felt like that I would go all the time there and because I feel like family

LUZ GONZALEZ  |  First Impressions 
Rating:
5.0

These guys were the best. I highly recommend this facility for all your moving and storage needs.

Daniel Rykowski  |  Overall Experience 
Rating:
5.0

This facility was great!! The only suggestion....they need more than one person working the counter (helping customers with truck rentals, storage rentals, and supply purchases). They had plenty of people working outside or in the maintenance shop.

David Koonce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark moneda  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolina Bernal  |  First Impressions 
Rating:
5.0

Nothing to say perfect

Jean Sala  |  Overall Experience 
Rating:
4.0

Jean in the office was helpful & friendly. The general manager less so. When questions arose about removing a lock or giving additional time for storage rentals when newer contracts were presented - she was very inflexible.

Edwin Brewer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ada Millin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALICIA GOOLSBY  |  Overall Experience 
Rating:
5.0

The staff were all very helpful and courteous

james bloomer  |  First Impressions 
Rating:
5.0

Jean / Nicki was awesome. She has assisted us with moving supplies, a rental truck, and a storage room. Great service!!

David Koonce  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tunesia mayweather  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jean Sala  |  First Impressions 
Rating:
5.0

The new place is awesome!! The customer service was excellent, they were very helpful and was able to accommadate us on short notice. The check in for storage was great and the drop off for the trailer was so easy. Glorie the owner is so nice!!

Donna Garrison  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID FORD  |  First Impressions 
Rating:
1.0

Bad experience: I took my stuff out. Please remove this charge from my credit card account you folks gave a big storage space and that’s not what I had reserved. Your mistake. Then I was given a smaller storage space for $59.95 which should of been given to me in the beginning. I am going to remove my belongings because according to my new statement I was not due until 07/20/20 or 07/27/20. I very disappointed with your service this far and I have used it before in the past. I want my money back and will pass by your office tomorrow. Stop the auto pay also.

MILAGRO RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terence Johnson  |  Overall Experience 
Rating:
5.0

Very clean, very friendly and helpful staff!

Allison Smith  |  First Impressions 
Rating:
5.0

New truck was great - much easier on gas than older ones. We had largest truck & largest trailer.

Edwin Brewer  |  First Impressions 
Rating:
1.0

I rented a unit and put a couple things inside, i returned a few days later to put more things in the unit and find that water had been leaking into the unit and the few things I had managed to put in there had gotten wet. I immediately removed my property and demanded a refund. The manager (Powell) agreed to refund my money and told me he had issued a refund , however I still have not recieved the funds on my credit card. I move frequently , and I am a long time uhaul customer. I am highly disappointed with this experience. My name is Damon Chiariello.

Damon Chiariello  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ada Burgess  |  First Impressions 
Rating:
5.0

Very accommodating with times and very nice to work with. Great customer service!

Saylor Schoenborn  |  First Impressions 
No reviews have been submitted for this location.

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