Customer Reviews for U-Haul Moving & Storage of Lake in the Hills

1,741 reviews

81 N Randall Rd   Lake in the Hills, IL 60156

(224) 509-7001

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(224) 509-7001

81 N Randall Rd
Lake in the Hills, IL 60156

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I always rent your trucks when moving a family member. the vehicles are always clean and ready to go. This last time was no exception. I did have trouble turning the truck back on as I was getting ready to drive it back to the facility at the end of the day. the steering wheel locks which causes the key to not turn in the ignition. i did call the uhaul roadside help who came out and told me if I jiggle the steering wheel, the key will turn in the ingition. I felt back he came all the way out to my house on a sunday night, but he did help me. It still was a good day.

suzanne cox 
Rating:
3.0

Over charged even explained about the cancellation of my truck reservation

Toqeer Ahmed 
Rating:
5.0

Staff was courteous and attentive as usual. Thank you!

Eugene Stramel 
Rating:
5.0

Customer did not leave a comment.

Erney Salamando 
Rating:
5.0

Customer did not leave a comment.

Cynthia Swanson 
Rating:
4.0

Everything was efficient and professionally handled.

jim caterina 
Rating:
5.0

Customer did not leave a comment.

Bob WICHTENDAHL 
Rating:
5.0

Customer did not leave a comment.

Timothy Janiszewski 
Rating:
5.0

Always the best experience renting from this location.

Robert Scarnechia 
Rating:
5.0

I can't say nothing they're really good

ronald pomar 
Rating:
5.0

Great service and a convenient location.

Ronald Tiberio 
Rating:
4.0

Customer did not leave a comment.

Robert Sulkowski 
Rating:
5.0

Customer did not leave a comment.

Arthur Silevicz 
Rating:
5.0

The place was clean, neat and well staffed with experts. It was the best experience renting a vehicle.

John Mattingly 
Rating:
5.0

Appreciate having van parked next to building when picking up. Thank you!

Eugene Stramel 
Rating:
5.0

Customer did not leave a comment.

miguel collazo 
Rating:
5.0

Customer did not leave a comment.

Tim Brickey 
Rating:
5.0

Customer did not leave a comment.

Mykhailo Buchko 
Rating:
5.0

Tyler was very helpful during the checkout and hooking up the trailer. Will definitely return to this location. Next time I need a U-Haul.

Richard Watts 
Rating:
5.0

Customer did not leave a comment.

Mykhailo Buchko 
Rating:
5.0

Quick And Easy Dropped Off, Friendly People

Pedro Mora Aguilar 
Rating:
4.0

Customer did not leave a comment.

Cathy Johnson 
Rating:
5.0

Customer did not leave a comment.

Brandi Peters 
Rating:
5.0

Kiele was great

Timothy Re 
Rating:
5.0

Nothing… it was great

TOM DORNFELD 
Rating:
5.0

Customer did not leave a comment.

Ronald Childs 
Rating:
1.0

12 gallon charge on 81 miles is incorrect. Kiele would not share the picture and Uhaul corporate would not share their picture. BEWARE of GAS SCAM

Ken Rogus 
Rating:
5.0

The staff was friendly and polite. Accommodating and very professional.

Brenda Thomas 
Rating:
1.0

Your on-line App was down and I needed the truck at 7:30 AM because I needed to move my daughter and I only had 2.5 hour window at her building to use the freight elevator. I had to wait until almost 9: 00 AM when the store office opened. Called you support hotline and no one had any idea what was going on and could not help. Missed the window to move my daughter and had to wait to get the elevator. A lot of added stress I need not need. The local office person did get me the truck I had on reservation so he did his part. You need better support when your "amazing" App goes offline.

Donald Mc Millan 
Rating:
5.0

Customer did not leave a comment.

JESSE MONTANEZ 
Rating:
5.0

Customer did not leave a comment.

Jason Clark 
Rating:
5.0

Customer did not leave a comment.

James Fairley 
Rating:
1.0

I was not told there was a mileage restriction and was charged extra 32 miles when I was only driving within the burbs vicinity of Chicago. They return process online did not work at all

Daniel Schuette 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS WASHINGTON 
Rating:
5.0

Top notch experience with the staff, equipment pick-up.

William Riley 
Rating:
5.0

You have a good staff. Good service each time I rent. Please let them know I said so. Thanks! Eugene Stramel

Eugene Stramel 
Rating:
5.0

Customer did not leave a comment.

david garcia 
Rating:
5.0

Staff was friendly and helpful. I will use this location again when needed. 👍

John Kirk 
Rating:
5.0

Customer did not leave a comment.

Zlatko Vukelic 
Rating:
5.0

Customer did not leave a comment.

Jason Jetel 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BLUNK 
Rating:
4.0

Customer did not leave a comment.

Randy Harling 
Rating:
5.0

Customer did not leave a comment.

rod frank 
Rating:
5.0

N/A

Sherry Duvall 
Rating:
5.0

Gave me a brand new truck

TOM LY 
Rating:
5.0

Customer did not leave a comment.

Kaila Foreman 
Rating:
5.0

Needs wipers 😉

Benjamin Early 
Rating:
4.0

Fix light in box. Not working. Gas cap strap was detached.

Jeffrey Yale 
Rating:
5.0

sale guy very knowledgeable

Nicole Kuchar 
Rating:
5.0

The lady and gentlemen were both very kind and overall wonderful. My first time with them was excellent service. The lady that was their yesterday coming into today asked how I was doing and I felt so overwhelmed with emotions but so thankful for a kind soul asking me that. Never was asked that before. Let's just say I'm no longer friends with someone I was with. I'm going to come back again and very much appreciate everyone their who helped me ☺️

gina vanacora 
Rating:
5.0

Customer did not leave a comment.

Francisca Jimenez Montero 
Rating:
5.0

Customer did not leave a comment.

Anthony Ruffolo 
Rating:
5.0

I love using U-Haul for my business, especially from this location. Super helpful and friendly staff as well as top-quality, extremely well-maintained equipment.

Bruce Lambert 
Rating:
4.0

Issues with the app usage for pickup. Not clearly marked. When I did a chat with tech support. They pushed me to call the 800 number. While Doing this I was not able to complete the pickup due to chat window coming up and blocking my ability to chose the link needed

Mark Kaufman 
Rating:
5.0

Customer did not leave a comment.

Jacque Vallier 
Rating:
5.0

Customer did not leave a comment.

Yvonne Giuntoli 
Rating:
5.0

Customer did not leave a comment.

Jeremy Velmont 
Rating:
5.0

Customer did not leave a comment.

Timothy Papka 
Rating:
5.0

Very attentive and answered all of my questions. Very friendly

joe donahoe 
Rating:
5.0

Truck needed some oil and some maintence were going to drive it to crystal lake but did not feel comfortable We. Were in Algonquin We rent uhauls all the time!

Mark Rybowicz 
Rating:
5.0

None

Ronald Tiberio 
Rating:
4.0

Customer did not leave a comment.

Robert Browning 
Rating:
5.0

Friendly service greeted me when I got there. Had me In-N-Out fast. Thank you for your service.

Hugo Chavez 
Rating:
5.0

Everyone there was amazing. Above and beyond. Hands down the best Uhaul location I've ever rented from.

Jarrod LaMar 
Rating:
5.0

Customer did not leave a comment.

Timothy Heagney 
Rating:
5.0

personal at this location very helpful and kind

Henry Behning 
Rating:
5.0

Customer did not leave a comment.

Hector Quintana 
Rating:
5.0

Friendly staff, clean location. Would highly recommend.

Douglas Anderson 
Rating:
5.0

In and out and on my way- smooth !

GLENN RUTLEDGE 
Rating:
3.0

Customer did not leave a comment.

Maggy Kucera 
Rating:
5.0

Customer did not leave a comment.

Samuel Castronova 
Rating:
5.0

Good service.

Eugene Stramel 
Rating:
5.0

EASY TO USE AND WORK WITH!!

paul seaquist 
Rating:
4.0

Customer did not leave a comment.

Michael McLaughlin 
Rating:
4.0

Customer did not leave a comment.

Michael McLaughlin 
Rating:
5.0

Allow for pad rental reimbursement if pads are not used.

Samuel Norris 
Rating:
5.0

Customer did not leave a comment.

erney salamando 
Rating:
5.0

Customer did not leave a comment.

Kylee Bennett 
Rating:
5.0

Not a thing! The service is impeccable.

Donna Weiland 
Rating:
5.0

Quick and easy, definitely will be back.

James Radamacher 
Rating:
5.0

Customer did not leave a comment.

Jeff Narlock 
Rating:
5.0

Customer did not leave a comment.

steven Kupitz 
Rating:
5.0

Customer did not leave a comment.

Rich Perillo 
Rating:
5.0

Customer did not leave a comment.

Lorne Katz 
Rating:
5.0

Customer did not leave a comment.

Gerald Briggs 
Rating:
5.0

Customer did not leave a comment.

William Kuhn 
Rating:
5.0

Customer did not leave a comment.

Raymundo Rodriguez 
Rating:
5.0

Customer did not leave a comment.

James Radamacher 
Rating:
5.0

No issues!! Very professional and efficient!

Robert Keller 
Rating:
5.0

Customer did not leave a comment.

Jorgen gustafsson 
Rating:
5.0

Customer did not leave a comment.

BIPINKUMAR PATEL 
Rating:
5.0

all good

jack lampo 
Rating:
5.0

The rental was easy, convenient and economical. I will definitely be renting from them again.

Conrad Musleh 
Rating:
5.0

Customer did not leave a comment.

Anthony Marzullo 
Rating:
5.0

The gentleman who helped me this day was very helpful and very nice.

Darrin Meyer 
Rating:
5.0

Customer did not leave a comment.

richard griffin CONF 
Rating:
5.0

Customer did not leave a comment.

BRANDON MOST 
Rating:
5.0

The wiring harness was not working properly and I mentioned it to U-Haul employee and there was nothing done. I rented the trailer with faulty lights. Not even legal. Very disappointing!

Dave Villarreal 
Rating:
5.0

From start to finish was a great experience!! The gentleman that took care of us was not only very professional but kind and quick to get us in and out, thank u we will be back soon and recommend to all friends and family!!!

CARLOS SILVA 
Rating:
5.0

Everyone was very nice and kind. Facility was exceptionally clean and felt very safe as a woman going in and out at any time.

Suzanne Cowan  |  Overall Experience 
Rating:
5.0

No improvements. Check in and Check out process was fast. Everyone was friendly. It was a great experience for what I needed.

Adrienne Williams 
Rating:
4.0

Customer did not leave a comment.

Michael McLaughlin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

andy pedteke  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sophia Ali  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Tagatz  |  Overall Experience 
Rating:
5.0

Was thoroughly pleased with storage facility and staff. If need arises; we'll rent a storage space again. Thank you

Gus Lucia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vince Ortiz  |  Overall Experience 
Rating:
5.0

Nice clean facility, helpful staff. Convenient location!

vicki santos  |  Overall Experience 
Rating:
5.0

WOW. The staff at the Lake in The Hills facility are INCREDIBLY pleasant and helpful. In both renting a truck and setting up a storage unit. I can't remember the last time I had such excellent customer care. Thank you!!

Susan Field  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Mestas  |  First Impressions 
Rating:
5.0

One of the cleanest public bathrooms I’ve ever seen ! ! ! !

Jerry Martin  |  Overall Experience 
Rating:
5.0

Staff was very nice and accommodating. The facility was well lit and secure.

RACHEL WILSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUE HICKENLOOPER  |  First Impressions 
Rating:
5.0

You have excellent employees at this location. They were always very helpful and kind.

Jason Rudis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK MUTCHLER  |  Overall Experience 
Rating:
5.0

The staff at the Lake in the Hills facility were absolutely amazing!!! Chris and his staff always went above and beyond customer service. So polite and eager to help, would definitely recommend them. Thank you again!!!😀

Traci Veneziano  |  Overall Experience 
Rating:
5.0

Amazing ! Easy online move in process, no paperwork. Price is very reasonable also. Well done U-Haull !!

Susan Krieg  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Caroline Holcroft  |  Online Move In 
Rating:
5.0

It was my pleasure doing business with Chris and U-Haul. I would definitely recommend you guys and would use U-Haul if needed again. Thank you! 😉

Carolina Reyes  |  Overall Experience 
Rating:
5.0

It was a pleasant experience from the moment I walked in the door the first time until I returned the keys at the end. Thank you all at this U-Haul

Robert Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALAN M WEENE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheri savage  |  Online Move In 
Rating:
5.0

Very pleased with the facility and the staff.

Michael Bychowsky  |  Overall Experience 
Rating:
5.0

Very nice stuff

Robert Serafin  |  Overall Experience 
Rating:
5.0

Very clean, easy access, online process excelente

Alejandro Atilano Villanueva  |  Online Move In 
No reviews have been submitted for this location.

Additional Services at this Location

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