I always rent your trucks when moving a family member. the vehicles are always clean and ready to go. This last time was no exception. I did have trouble turning the truck back on as I was getting ready to drive it back to the facility at the end of the day. the steering wheel locks which causes the key to not turn in the ignition. i did call the uhaul roadside help who came out and told me if I jiggle the steering wheel, the key will turn in the ingition. I felt back he came all the way out to my house on a sunday night, but he did help me. It still was a good day.
suzanne coxCustomer Reviews for U-Haul Moving & Storage of Lake in the Hills
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Over charged even explained about the cancellation of my truck reservation
Toqeer AhmedStaff was courteous and attentive as usual. Thank you!
Eugene StramelEverything was efficient and professionally handled.
jim caterinaAlways the best experience renting from this location.
Robert ScarnechiaI can't say nothing they're really good
ronald pomarGreat service and a convenient location.
Ronald TiberioThe place was clean, neat and well staffed with experts. It was the best experience renting a vehicle.
John MattinglyAppreciate having van parked next to building when picking up. Thank you!
Eugene StramelTyler was very helpful during the checkout and hooking up the trailer. Will definitely return to this location. Next time I need a U-Haul.
Richard WattsQuick And Easy Dropped Off, Friendly People
Pedro Mora AguilarKiele was great
Timothy ReNothing… it was great
TOM DORNFELD12 gallon charge on 81 miles is incorrect. Kiele would not share the picture and Uhaul corporate would not share their picture. BEWARE of GAS SCAM
Ken RogusThe staff was friendly and polite. Accommodating and very professional.
Brenda ThomasYour on-line App was down and I needed the truck at 7:30 AM because I needed to move my daughter and I only had 2.5 hour window at her building to use the freight elevator. I had to wait until almost 9: 00 AM when the store office opened. Called you support hotline and no one had any idea what was going on and could not help. Missed the window to move my daughter and had to wait to get the elevator. A lot of added stress I need not need. The local office person did get me the truck I had on reservation so he did his part. You need better support when your "amazing" App goes offline.
Donald Mc MillanI was not told there was a mileage restriction and was charged extra 32 miles when I was only driving within the burbs vicinity of Chicago. They return process online did not work at all
Daniel SchuetteTop notch experience with the staff, equipment pick-up.
William RileyYou have a good staff. Good service each time I rent. Please let them know I said so. Thanks! Eugene Stramel
Eugene StramelStaff was friendly and helpful. I will use this location again when needed. 👍
John KirkN/A
Sherry DuvallGave me a brand new truck
TOM LYNeeds wipers 😉
Benjamin EarlyFix light in box. Not working. Gas cap strap was detached.
Jeffrey Yalesale guy very knowledgeable
Nicole KucharThe lady and gentlemen were both very kind and overall wonderful. My first time with them was excellent service. The lady that was their yesterday coming into today asked how I was doing and I felt so overwhelmed with emotions but so thankful for a kind soul asking me that. Never was asked that before. Let's just say I'm no longer friends with someone I was with. I'm going to come back again and very much appreciate everyone their who helped me ☺️
gina vanacoraI love using U-Haul for my business, especially from this location. Super helpful and friendly staff as well as top-quality, extremely well-maintained equipment.
Bruce LambertIssues with the app usage for pickup. Not clearly marked. When I did a chat with tech support. They pushed me to call the 800 number. While Doing this I was not able to complete the pickup due to chat window coming up and blocking my ability to chose the link needed
Mark KaufmanVery attentive and answered all of my questions. Very friendly
joe donahoeTruck needed some oil and some maintence were going to drive it to crystal lake but did not feel comfortable We. Were in Algonquin We rent uhauls all the time!
Mark RybowiczNone
Ronald TiberioFriendly service greeted me when I got there. Had me In-N-Out fast. Thank you for your service.
Hugo ChavezEveryone there was amazing. Above and beyond. Hands down the best Uhaul location I've ever rented from.
Jarrod LaMarpersonal at this location very helpful and kind
Henry BehningFriendly staff, clean location. Would highly recommend.
Douglas AndersonIn and out and on my way- smooth !
GLENN RUTLEDGEGood service.
Eugene StramelEASY TO USE AND WORK WITH!!
paul seaquistAllow for pad rental reimbursement if pads are not used.
Samuel NorrisNot a thing! The service is impeccable.
Donna WeilandQuick and easy, definitely will be back.
James RadamacherNo issues!! Very professional and efficient!
Robert Kellerall good
jack lampoThe rental was easy, convenient and economical. I will definitely be renting from them again.
Conrad MuslehThe gentleman who helped me this day was very helpful and very nice.
Darrin MeyerThe wiring harness was not working properly and I mentioned it to U-Haul employee and there was nothing done. I rented the trailer with faulty lights. Not even legal. Very disappointing!
Dave VillarrealFrom start to finish was a great experience!! The gentleman that took care of us was not only very professional but kind and quick to get us in and out, thank u we will be back soon and recommend to all friends and family!!!
CARLOS SILVAEveryone was very nice and kind. Facility was exceptionally clean and felt very safe as a woman going in and out at any time.
Suzanne Cowan | Overall ExperienceNo improvements. Check in and Check out process was fast. Everyone was friendly. It was a great experience for what I needed.
Adrienne WilliamsWas thoroughly pleased with storage facility and staff. If need arises; we'll rent a storage space again. Thank you
Gus Lucia | Overall ExperienceNice clean facility, helpful staff. Convenient location!
vicki santos | Overall ExperienceWOW. The staff at the Lake in The Hills facility are INCREDIBLY pleasant and helpful. In both renting a truck and setting up a storage unit. I can't remember the last time I had such excellent customer care. Thank you!!
Susan Field | First ImpressionsOne of the cleanest public bathrooms I’ve ever seen ! ! ! !
Jerry Martin | Overall ExperienceStaff was very nice and accommodating. The facility was well lit and secure.
RACHEL WILSON | Overall ExperienceYou have excellent employees at this location. They were always very helpful and kind.
Jason Rudis | Overall ExperienceThe staff at the Lake in the Hills facility were absolutely amazing!!! Chris and his staff always went above and beyond customer service. So polite and eager to help, would definitely recommend them. Thank you again!!!😀
Traci Veneziano | Overall ExperienceAmazing ! Easy online move in process, no paperwork. Price is very reasonable also. Well done U-Haull !!
Susan Krieg | Online Move InIt was my pleasure doing business with Chris and U-Haul. I would definitely recommend you guys and would use U-Haul if needed again. Thank you! 😉
Carolina Reyes | Overall ExperienceIt was a pleasant experience from the moment I walked in the door the first time until I returned the keys at the end. Thank you all at this U-Haul
Robert Johnson | Overall ExperienceVery pleased with the facility and the staff.
Michael Bychowsky | Overall ExperienceVery nice stuff
Robert Serafin | Overall ExperienceVery clean, easy access, online process excelente
Alejandro Atilano Villanueva | Online Move In