The person that helped me check in was so amazing. Very customer service focused!
Samuel J | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Lake Wylie
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Appreciate the exceptional service I received for my hitch installation.
Renato SThe ladies at the front desk are an absolute delight! This is the only location we use!
Sarah KAssociate handling the rental transaction was thorough in his explanation, friendly and efficient. He left no question unanswered.
RONALD W | First ImpressionsThey have a full assortment of equipment and the people are helpful, attentive, and a pleasure to do business with
Paul TI have done business with this UHaul location multiple times and they always do a great job. I just had them install a trailer hitch on an suv and it turned out well and the work was done for a lot less than having the dealership install it. I would definitely check with this UHaul location about installing a trailer hitch before going elsewhere!
Frank TGreat location, great people!
Gregory LExcellent
BRIAN MVery efficient and ver fair pricing. Friendly staff.
Tom BThe lady at the front desk was not only efficient, she was super sweet and helpful.
Ron KI really didn’t like that I was forced to buy the insurance on a van without that being indicated on the website when booking. I was informed “this is a manager policy and I can’t let you decline it because other people have refused to pay for damages”. This felt like a scam to me and the customer was not well informed of this “new policy” according to the person at the counter. If this is a policy, it should be clearly stated and built in to the price at the beginning. $15 doesn’t break the bank, it’s simply confusing to give you an option to decline only to be told it’s required later.
Justin KThis was a great experience from the initial call until install today with Lydia. U-Haul was able to beat the price of several other vendors, plus provide a valuable warranty!
jon lReally loved the service. They have always been friendly and respectful.
John RI love to rent from U-Haul! Love to drive the trucks and vans and have also used the pods! The staff is wonderful! U-Haul has saved me many times as I’ve had to move often! However the check in by phone needs tweaking. I’ve tried it the last two times I’ve rented and it never works and I end up going inside to have staff get me my vehicle. The phone check in asks the same questions that I had previously input when I made the reservation online, (i.e. terms and conditions, do you want insurance, etc.) is slow and doesn’t seem to go through (phone internet circling), and there are things it asks (picture of renter, picture of drivers license) that could have been done when you reserved it versus sitting in car with poor internet connection.
Darla DLydia was very helpful and provided great service
Christine PGreat Location, Excellent Visibility!!
jacquilne lVery clean building.great manager.
Bryan HThe ease of pick up was great.
Theresa HThis location is wonderful and the customer service the best I have experienced compared to many service based industries. The only negative was paying for insurance and thinking it would cover the charge for a tow truck to tug me off an incline. Despite the adventure of the night - I would still recommend this location as the place to go for their rental truck needs!
April MBeing charged for 100 miles at $1 a mile was a bit of a surprise. If I knew the price was that much I would have never kept the vehicle any additional time.
Arnold KCheck the U-Hauls before they go out with safety inspections. The brakes on our U-Haul were slipping extremely bad and was extremely unsafe! I suggest maybe a 2 mile drive to check all gauges of the U-Haul before renting it otherwise it could be a not so good outcome for the next driver.
Houston GThe guy that was helping me was wonderful. This is the only uhaul place that I haven’t had an issue with.
Darryl AEasy rental process, very efficient and professional staff.
cb cI am renting often I would like to have a pre approval system that would spread the process up of pick up.
Ernie RGreat full service location
Jason AGreat service by all
Jong LHard time starting Seat warning system on even though seat belt fastened
Dan DMIKE was helpful and personable and made the rental experience enjoyable.
Lee ZThe woman who took care of the transaction was incredible. Knowledgeable, professional, and very helpful.
FRANCIS BEverything was very well organized and quick . But the thing that was my number one was the customer service , Wyle was extremely helpful, was quick and have the best actitud always .. thank you
RUTH T | First ImpressionsLarge uhaul building, just drive up and hand over keys to employee. Quick and simple, well maintained. Waited max 5 minutes for an employee to come retrieve equipment. Friendly staff.
Amanda SThe employees are top-notch, I’ve used both storage and trailers and every time is easy, stress-free, and satisfying.
John BLilian is Awesome!!!! THe past couple times I have had to rent a truck Lilian has been very helpful.
Robert MI was a little frustrated uploading all of the information yesterday for it not to be in the state when I picked up the rental but it was an overall good experience. When returning the vehicle there weren’t enough signs so that I could park it in the correct location but the afternoon customer representative was very helpful when I returned the vehicle.
Dyon OStaff very professional
James HGreat customer service. U-Haul app makes everything very easy.
David CMike was very nice
MARGARET B | First ImpressionsI pulled up to drop area where a sign says stop here and an assistant will be out to assist you with your return. After about 15 minutes I walked into stop and a girl was sitting at a desk where I couldn’t see her. Was not impressed and did not seem interested in checking me out.
James MFalse pricing advertised
Riley MMike who was working on Sunday when we moved in was very friendly and helpful. Thank you to him for showing me around and answering my questions.
Jeremy S | Online Move InI've rented 3 vehicles at this location recently. On my most recent rental, (Dec 31), I had a significant issue. I made a mobile reservation with a pickup time at 8AM. At 4:30PM on Dec 30, an employee from the store, Mike, called me and told me mobile check-in was not available but he would come in at 8AM to dispatch me (even though they don't open until 9AM). He volunteered to do this. I did not ask. When I showed up on Dec 31st at 8AM, the store was locked up and Mike was not there. It remained locked until 9AM when another employee showed up. When I explained the situation to him, he was rude, never apologized, and said another store must have called me--that I had to be mistaken. The hour delay in picking up the vehicle was a major inconvenience as I had workers waiting on me. This was very disappointing. Brian Batson 210-382-4646
Brian BEvery thing your employee did was a great job he was working alone with no help he deserves a raise
Karen BWe’ve rented UHauls more times than I can count. This is by far the best service we have ever received!!!
Dwight MThe man who helped me was great glad to have his help.
David PGreat service
RICHARD SJoy was great to work with. She is amazing.
George BEasy and quick.
ron cTech was great and very knowledgeable. Will use this location again.
Larry DExcellent services from customers service
Katia R | Online Move InCustomer service was incredible!
Fran SI believe her name is Lydia. She was really pleasant and thorough. Made my night go smooth. Thanks
Ryan WDon’t rent out the trucks that need to be retired
Michael EThis is the place to handle all your trailer rental needs. I will always use this location.
Darren GThe Manager Lydia Roman is amazing, she took care of any issues I had with my reservations
Maurice M | First ImpressionsLydia is an asset to your business. If I were you, I’d never let her go…
Carol M | Overall ExperienceN/A
Edwin FWoman was very busy while working alone.
Jay BWaited 40 minutes to check in and pick up my equipment with systems that crashed and only 1 rep working the desk, took half an hour plus time out of my rental time, location did not have moving equipment that was reserved when I got there, staffing definitely needs to be worked on at this location
Tyler WSaff are very friendly.
SCOTT KA
Anderson BFriendly and helpful customer service
Todd VGM Lydia and her team are great
David H | First ImpressionsThe Lake Wylie location was very clean, secure, and easy to load from. Lydia was also a huge help and did everything she could to make my move as easy as possible.
tyler c | Overall ExperienceIt was good, but I wish someone told us sooner that we needed to move our belongings. We basically had time to move our stuff in, enjoy no clutter for a month, then had to get our items from storage. It would have been nice to know that from the beginning. We likely would have chosen a different facility.
Karen B | Overall ExperienceLydia was AMAZING and HELPFUL!
sherry j | Online Move InIf a person runs an hour or two past return time not be charged a whole day rate, because in some cases a person may have had a horrible moving experience with no help at all and then it takes him a longer te to pick up and load their stuff therefore going past the return time and then on top of his bad move have to pay more money because of other people not coming thru to help. It would just be some relief knowing that a person can catch a break when ya think the whole world is against you
Curtis B | First ImpressionsAwesome
MARK H | Overall ExperienceLydia she is absolutely the best! Her customer service goes above and beyond. Kudos for her! 😁😁😁
Cindy V | Overall ExperienceEverything went smoothly and very happy with service.
roger c | First ImpressionsConsistently Outstanding customer service. I’ve rented there several times and service was outstanding
MARK H | First Impressions.
Louis V | First ImpressionsGreat guys to work with
James M | First ImpressionsExcelente servicio
Angie H | Overall Experience