Customer Reviews for U-Haul Moving & Storage of Lake Norman

2,882 reviews

19116 Statesville Rd   Cornelius, NC 28031

(704) 892-8885

View Facility Map

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8 am–6 pm
  • Sun: 9 am–5 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(704) 892-8885

19116 Statesville Rd
Cornelius, NC 28031

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8 am–6 pm
  • Sun: 9 am–5 pm
Special Operating Hours
  • 3/31/2024: Closed
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff was very friendly and hospitable.

STEPHEN BENULIS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LAMAR CLARK  |  First Impressions 
Rating:
5.0

Truck was ready, attendant was friendly and helpful.

Danny Oates 
Rating:
5.0

Customer did not leave a comment.

Travis Myers 
Rating:
5.0

Professional, engaging, and very helpful in determining what I needed.

JAMES BISCOE JR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Russell 
Rating:
5.0

Customer did not leave a comment.

Vernon Thomas 
Rating:
1.0

Customer care person at the Cornelius counter didn’t explain things properly and charged me $20 dollars for not checking in via QR code. I dropped my keys on time but didn’t knew that we had to go web check in. Even though everything is being recorded , I was still charged $20. I called her and requested to consider as it was genuine mistake of not knowing that piece, but she didn’t care to bother about it and kept on saying it is in contract. Would really appreciate if i can get my $20 back.

Nafeeskhan Peerukkon 
Rating:
4.0

Customer did not leave a comment.

Tom Macdonald 
Rating:
5.0

Morgan, the staff member was patiently helpful with making sure to answer all my questions. She confirmed and re-booked my reservation and gave me the opportunity to tour the unti to confirm that it was the size I needed. The facility was clean and well kept. Impressively there were enough carts available to move into the storage unit, even with the number of renters that were on sight at the same time that day. The 5am-10pm access hours are perfect and love the option of early access if needed. Overall, I was quite impressed with this U-Haul location.

Stephanie Harris  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jerry Hester 
Rating:
5.0

I had the best customer service experience with them and would recommend them as well as use them again for myself. Thank you ladies for great service.

Andrea Foy 
Rating:
4.0

Wish office had earlier hours for early movers.

brenda barger  |  Overall Experience 
Rating:
5.0

Nothing at this time.

ALLEN AIKENS 
Rating:
5.0

Customer did not leave a comment.

Richard Russell  |  First Impressions 
Rating:
5.0

Excellent Customer service

Alisa Applewhite 
Rating:
5.0

Customer did not leave a comment.

Martin Williams 
Rating:
5.0

Customer did not leave a comment.

Dwight Gentry 
Rating:
4.0

Customer did not leave a comment.

Caseem Cornelius  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Meyers 
Rating:
4.0

Customer did not leave a comment.

Alan Brown 
Rating:
5.0

Very well maintained and managed. I felt my storage was secure at all times and had easy access to it.

Gene Kennedy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Logan Clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Miller 
Rating:
4.0

Customer did not leave a comment.

Victor Brawley 
Rating:
4.0

The store was closed when I arrived, due to a family emergency. There was not much customer parking. I was lucky to have the one parking space while using the truck.

Karen Sroczynski 
Rating:
5.0

Great facility - would certainly recommend! Thank you for providing a property that allowed me to feel secure, about leaving my possessions in your trust!

anthony carroll  |  Overall Experience 
Rating:
5.0

Code I was given wouldn’t open the gate and when I called the number on my rental form I could never get through to anyone. Communication needs improvement!

Neal Norvell 
Rating:
4.0

Customer did not leave a comment.

Barbara Wilcox  |  Overall Experience 
Rating:
5.0

Dra McCoy is AWESOME at what he does! He was very help kind & knowledgeable about his job, Not only that he was very sweet friendly & I had a small situation going on an had tear’s flowing down my face Dra took the time to comfort me with inspirational words & let me know that everything was going to be ok & not to worrY!! He has to work by himself for a moment but didn’t miss a beat & each customer was handled professionally & without a long wait. Thank you Dra for EVERYTHING GOD BLESS

Carla Edwards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEETKUMAR-SHAILE PATEL 
Rating:
5.0

I enjoyed my time at this facility, the staff was polite and very helpful and very helpful. They greeted you with a smile and went above and beyond to see that your every needs were taken care of, if I was to ever need to store anything in that area, this is where I would come, thank you guys.

BOBBY FARRAR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lourdes Santiago 
Rating:
5.0

Young man that was there Friday morning 12/1/2023 which his name is escaping me Is the best worker and extremely pleasant .

Christina Phillips  |  Overall Experience 
Rating:
5.0

Great customer service

carlos valle 
Rating:
5.0

Customer did not leave a comment.

Leah Barr 
Rating:
3.0

Customer did not leave a comment.

Peter Enyeart 
Rating:
5.0

Andra and her crew were very helpful throughout term there…All the best to them!

George Bassett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Comstock 
Rating:
5.0

Customer did not leave a comment.

Stephen Shane 
Rating:
5.0

Just keep up the good work

James Wideman 
Rating:
5.0

I was well pleased

James Wideman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Fensley 
Rating:
4.0

Your advertisements and videos are very misleading. I watched a video of the unit size before hand showing people loading a mattress and such in the unit. When I got there I basically had a little cubby hole that we had to CLIMB up in. Luckily, we were able to fit what we had in the cubby and all is well at this time, but your corporate needs to do a much better job of being realistic with people. Everyone that I spoke to or delt with in person were exceptional employees.

Lisa Hunt  |  First Impressions 
Rating:
5.0

Great service

Jeffrey Lau  |  Online Move In 
Rating:
5.0

Friendly fast service. Need to reduce the paint on the parking lot very slick when wet

gregory scott 
Rating:
5.0

Customer did not leave a comment.

jordan alicea 
Rating:
5.0

Excellent customer service. It's a great location. The management went the extra mile and was accommodating when I needed to extend because of changes in my move-in date. Thank you.

Kysha Blyden-wallace 
Rating:
5.0

Customer did not leave a comment.

Peter Enyeart 
Rating:
5.0

I appreciated that I didn’t have to give a 30 day notice to move out.

LORI JONES  |  Overall Experience 
Rating:
5.0

No Improvements are necessary. General Manager Andra McKoy was exceptional with his service and we will certainly use this facility for all our Rental needs. Thank you. Peter Redmond

Peter Redmond 
Rating:
5.0

Customer did not leave a comment.

Ralph Lazaro 
Rating:
5.0

The employees of the uhaul storage were very knowledgeable and very helpful.. I would recommend this particular uhaul to everyone and had a great experience throughout the whole process.

ANDREW FLETCHER  |  Overall Experience 
Rating:
5.0

Mgr Dra was polite and very helpful

Vince Conley 
Rating:
5.0

Customer did not leave a comment.

marcia walker  |  Overall Experience 
Rating:
4.0

none

Pastor Ruel Bueno 
Rating:
5.0

Customer did not leave a comment.

pernell grant 
Rating:
5.0

Customer did not leave a comment.

James Butler 
Rating:
5.0

Office staff was courteous and very helpful with our account needs.

Sarah Graham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie Henderson 
Rating:
2.0

this location charged me for a dolly that was returned, this location would not answer the telephone.

Richard Himmelspach 
Rating:
5.0

Customer did not leave a comment.

Pedro medina  |  Overall Experience 
Rating:
2.0

Overall my experience with Uhaul has been a nightmare. From the moment I tried to pick up my truck to getting my storage unit. First truck was at different location than I confirmed the day before. Then I had no dolly for my move, though I reserved one. Then when I arrived at my storage place in NC, my unit was on 3rd floor instead of 1st floor. I had confirmed this day before also. Then although Eric at storage was helpful there was no dolly at the facility either. It took three times as long to unload truck into unit because of wrong location and lack of a dolly. This has been worst experience I have ever had with Uhaul on all transactions. If I can afford them next time, I most certainly will and I would not recommend them to my worst enemy.

Trudy Blades  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Destinn Reilly-Krapish  |  Online Move In 
Rating:
4.0

Thanks for U-Haul, the facility maintained well with good equipment which is very helpful to move the packages & boxes.

rajeev muthikuri  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELLIOT AMSTER 
Rating:
5.0

Customer did not leave a comment.

Satyanvesh mulakalapati 
Rating:
5.0

Customer did not leave a comment.

David PARDUE 
Rating:
5.0

They're very helpful and friendly, the receptionist is all about U-haul's business and she does it with a smile. It was hot upon moving into my storage unit and she brought us water, would I recommend this site to others, yes I would.

Bobby Farrar  |  First Impressions 
Rating:
5.0

Excellent service

DELFINO HERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

CAROL CUTHBERTSON 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Giszczak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andrew fletcher 
Rating:
5.0

Customer did not leave a comment.

Linda Lasch 
Rating:
5.0

Customer did not leave a comment.

George Bassett 
Rating:
4.0

Customer did not leave a comment.

Michelle Marquez  |  Overall Experience 
Rating:
5.0

Dra was pleasant and helped to get me checked in as quickly as possible after all the Uhaul systems went down. The other gentleman working on the grounds was helpful and gave us water & helped me with a few broken items.

Kiaya Matthews  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elizabeth roth  |  Overall Experience 
Rating:
5.0

The representative was very helpful

Jamarcus Fox 
Rating:
5.0

Customer did not leave a comment.

austin mcclain  |  Overall Experience 
Rating:
5.0

Andre the GM was amazing, kind, and extremely professional. Hard to come by. Way to go, Andre!

Daniel Seiler  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Barry Bogarad  |  Overall Experience 
Rating:
3.0

The staff at the facility we’re just so on organized and not too friendly

AARON RUBIN  |  Overall Experience 
Rating:
3.0

Office permanently closed since now storage only.would be good to have someone on duty every day. Someone had tampered with my lock, could not open with key so had to get locksmith. Cost was very high but unit now empty and closed.

JUDY PINKLETON  |  Overall Experience 
Rating:
5.0

Clean facility, easy access to units and loading/unloading. Pricing was reasonable

Richard Vreeland  |  Overall Experience 
Rating:
5.0

None. Thanks.

Timothy Hilton  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Dorthea Corley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff Neeley  |  Overall Experience 
Rating:
2.0

The girl working - closed early and left. Was rude the next day when I went back. Boxes were great but I would not go back bc of her

amy kurtz 
Rating:
3.0

Pretty disappointed that I rented an appliance dolly and then was told they didn't have any at this location or the nearest store. This is a known issue as two other gentlemen were upset regarding the same thing. I was then told I rented a different type of dolly. Either there is a website glitch or you all shouldn't be advertising that you have appliance dollies. I had to pay an extra person to help me move so I could get my Washer and Dryer. Other than that, the representative was very nice and thorough.

JAMES PRYOR 
Rating:
5.0

Customer did not leave a comment.

Barry Bogarad  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Salvage 
Rating:
5.0

Customer did not leave a comment.

kelly yokley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert foerster  |  First Impressions 
Rating:
5.0

Extremely helpful staff at this location

James Waters  |  Overall Experience 
Rating:
5.0

The Young Lady Had The Best Attitude.A great experience!

Shelia Andrews 
Rating:
5.0

Customer did not leave a comment.

mary willard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane Appleby 
Rating:
5.0

Customer did not leave a comment.

Lowell Cooper 
Rating:
5.0

Excellent customer service after what I experienced at the Mooresville Storage Uhaul location! I wasn't told that that location didn't have the furniture dollies that I needed to move things. So I called around and the Cornelius location was extremely polite and friendly! Everything was waiting for me when I picked the dolly up!.

Heather Osborne 
Rating:
5.0

Excellent customer service…thank you

roy Strassberg 
Rating:
5.0

Customer did not leave a comment.

Matthew Seffer 
Rating:
5.0

Customer did not leave a comment.

JOHN STREICH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria Lee  |  Overall Experience 
Rating:
3.0

I'm not sure what happened to this location however, either Uhauls expectations for customer service has lowered or someone missed the training. This was by far the least most enjoyable experience I have had at any store . The young lady appeared almost annoyed that we were even there. She never smiled, greeted us , or even offered any additional services. In the past, the store would have someone inspect the truck with us. She simply told us that we would need to take pictures of the vehicle ourselves to "cover ourselves". When I returned the truck, i found there was a leak in the roof that damaged several of the cabinets I was hauling. I pointed this out to her and all she literally said was to the coworker, well i guess we better write this up to get it repaired. She didn't even acknowledge me or even apologize for your truck ruining my cabinets. She never offered any recourse for me at at to tell anyone. When i waited in the office for my receipt, she said she will just email me one. I wanted my reciept to ensure that I wasn't blamed for this leak because she appeared obviously annoyed to be helping anyone. I enjoyed Uhals products and services for years, but something has changed, and I fear not for the good. I will probably start looking for alternative companies for my moving and storage needs. To be honest, I don't expect a follow up to this review, although I would like one. Thank you

RICHARD CILINCEON 
Rating:
5.0

Customer did not leave a comment.

stephen krupa  |  Overall Experience 
Rating:
4.0

The facility was mostly clean except for in unit entrances at elevators other patrons left unwanted items behind and they were like trash never disposed of by staff. Yucky.

SHIELA CHARRON  |  Overall Experience 
Rating:
5.0

Nothing. Customer service was excellent. Truck was excellent. Enough carts for us and other people to use.

luis velez 
Rating:
5.0

Customer did not leave a comment.

Jonathan Martin 
Rating:
3.0

I frequently had employees vehicles blocking access to my unit and the downspout was not on the ground and frequently spouting water into my unit.

Susan Dellinger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holden messer 
Rating:
1.0

1st, I picked up a truck on Friday then another one Sunday. BOTH trucks showed 1 mile more than what it actually was. .99 since isn’t that much unless uhaul gets a LOT of .99! Dealt with a guy two days and female one. NEITHER should be in customer service. ZERO friendliness. I was 30 minutes late picking up Sundays truck and guy called and said if I wasn’t there within the hour he was canceling my order! When you are moving, not everything goes as planned! I’ve dealt with other uhauls for years and have NEVER dealt with this experience.

LAURA MALOY 
Rating:
5.0

Nothing, great experience

Willie Watkins 
Rating:
5.0

Customer did not leave a comment.

JAMES WILLS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nichole fitxgerald  |  Overall Experience 
Rating:
5.0

Great service at a convenient location.

tung doan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph lofaso  |  Overall Experience 
Rating:
5.0

This U-haul was great to work with. Nice truck and great communications. Had to extend the use without problems. Thanks

Roger Cook 
Rating:
5.0

Customer did not leave a comment.

Joanne Rose  |  First Impressions 
Rating:
4.0

This made moving sooo easy!! The truck drove well and it was super clean, which we appreciated! It was raining during our move, so we wished the wipers were better. Other than that everything was great!

cristal Garcia 
Rating:
3.0

The truck was fine. It was clean and well run. However, for the second time in a row, the same checkout person - the same female - was extremely unprofessional, rude, and not helpful. She would ask questions, and then not allow for an answer, and always answered with sarcasm and rude remarks. I work in customer service, and I would not put up with this type of service if she was my employee. Also, the location of terrible parking when you come over and pick up the truck there’s nowhere to park.

Bob Curth 
Rating:
5.0

Customer did not leave a comment.

Gene Kennedy 
Rating:
5.0

Customer did not leave a comment.

Laura Schmidt  |  First Impressions 
Rating:
5.0

I have used the Cornelius, NC, location frequently during the past year. Everyone one is very pleasant to work with, and the overall rental experience for both storage and vehicles has been very easy.

MARY BOWEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryant White 
Rating:
5.0

Great experience. Very helpful and nice employees. Highly recommended.

Xiaoyu Ma 
Rating:
5.0

Customer did not leave a comment.

Susan Symons 
Rating:
5.0

Customer did not leave a comment.

Susan Symons 
Rating:
4.0

Customer did not leave a comment.

La Shonda Greenidge 
Rating:
5.0

Everything was ready when I arrived for pick up. Young lady that helped me was very friendly at pick up and drop off. Highly recommend using.

cory kuppers 
Rating:
5.0

Customer did not leave a comment.

Thomas Marsh 
Rating:
5.0

Customer did not leave a comment.

Dawn Dunbar  |  Overall Experience 
Rating:
5.0

Everything was very pleasant and the young lady behind the desk was more than helpful. She was very friendly and accommodating.

dustin willams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

April dubois 
Rating:
5.0

Great people, great products.

Tomasz Drozdowski 
Rating:
3.0

There was no light in my unit

donna reiser  |  Overall Experience 
Rating:
5.0

Fast service. Picked up and returned van quickly. Associate was very Professional! Thank you!

Adam Chludzinski 
Rating:
5.0

The young lady I checked out with was amazing!!! She should definitely be a manager if she is not. Very thorough explanation and very patient. Made me feel wanted and appreciated as a customer.

ireisha vaughn 
Rating:
4.0

Customer did not leave a comment.

Tammy Myers 
Rating:
4.0

Customer did not leave a comment.

Robert Boyd 
Rating:
1.0

Probably never renting a uhaul again if I can avoid it. I’ll use Budget, Penske or Ryder. You get nickel and dimed for everything at uhaul. My truck was given to me with 5/8 of a tank of gas. I drove 57 miles and refilled the tank to 5/8. I did the self check in to avoid their $20 fee if you don’t, and the next morning was charged an extra gas fee. Apparently they measure the gas in 1/16th, but the gas gauge in the vehicle is 1/8th. So I needed to put the gas just over 5/8, and not on the line. Also if it costs $20 to check a vehicle in shouldn’t I get paid the $20 as a discount? 🧐 Use Penske Ryder or Budget

Matt Onorato 
Rating:
5.0

Customer did not leave a comment.

Steve Pennell 
Rating:
5.0

I really appreciate the service and availability of the premises. Highly recommend the place!

Zoe Burjoss  |  Overall Experience 
Rating:
5.0

The guy at the store was great!

Steven Cope 
Rating:
5.0

Customer did not leave a comment.

Howard Kurdin 
Rating:
5.0

Customer did not leave a comment.

Jeremy Newkirk 
Rating:
5.0

Really good people

derrick chapin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Hernandez 
Rating:
5.0

The gentleman that helped me was extremely helpful! He was very friendly, professional, knowledgeable and answered all of my questions. In todays world good customer service is hard to find and he was amazing nn

Dena Jordan  |  First Impressions 
Rating:
5.0

Called the uhaul number that recommended movers for that day that did not show up twice. Subsequently charged nearly double by uhaul for keeping the truck when there movers did not show up but when I call them they tell me it’s a third party service and take it up with the movers, who don’t respond to requests.

Douglas Greenberg 
Rating:
5.0

Customer did not leave a comment.

Patrick Knowles 
Rating:
3.0

Driver’s side door was very hard to close. The person that waited on me was argumentative about my address. I will not rent from this location again.

William craft 
Rating:
3.0

There needs to be lighting in the storage units, or at least they need to be lit to some degree. It was extremely difficult moving everything by flashlight as the light fixture was too high to put in a bulb

Kaelyn Alexander  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken Davidson 
Rating:
4.0

Customer did not leave a comment.

Timothy Alexander 
Rating:
5.0

Customer did not leave a comment.

PRESTON ODOM III  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

taylor boland 
Rating:
3.0

Monica could have been more helpful on the phone. She was very condescending to me when I was not familiar with picking up the van after hours. All she said was you have to use the website. When I arrived after hours it was dark and cold outside. I was with my wife and kids. Monica showed up very happy and asked if we were okay. I explained to her that I can't get the gate opened and I was on the phone with U-Haul. Seth just smiled and said they will help you have a good night and left! It took about 45 minutes to an hour to get the van with the help of the rep on the phone. The code that was given to me was invalid so it took a long time for them to fix it. Then I got locked inside the yard which scared me! The code did not work to let me out! A few minutes later the rep figured it out. I stood outside in the cold for about 40 minutes before someone answered the phone. I spent a lot of money buying your products near $500 - $800 and this is the service I get!

Jim Renehan 
Rating:
5.0

The employees were polite, quick to help us and very cheerful. The van was clean and well maintained. We would definitely come back if we need to use a vehicle to pick up some deliveries

Dennis Brown 
Rating:
5.0

The person on the phone who helped us make the reservation was great. So was the person who assisted us when we picked up the vehicle and returned. Both were very friendly, helpful and knowledgeable. Great staff! Truck was clean and worked very well.

vicki myers 
Rating:
5.0

Customer did not leave a comment.

Amy Bryan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PRESTON ODOM III  |  First Impressions 
Rating:
3.0

The only issue was a gas charge @$5.00 a gallon I used a 1/4 tank of gas and was charged $50.00 I feel 6 mile a gallon is a bit much

Robert Modica 
Rating:
3.0

The 'Dollies & Furniture Pads' on the trucks when they are not requested always bothered me. A tripping hazard that takes up space. The staff was helpful and friendly.

Brian Johnson 
Rating:
5.0

Monica was very professional and courteous.

Mark Harrah  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve Flora 
Rating:
5.0

Customer did not leave a comment.

CHRIS ALLEN 
Rating:
5.0

Both the office manager and the other gentleman in the office were very courteous and friendly. It was a simple process and good experience, you have great staff please keep them !! Give them a raise and a bonus !!

Teres Rice 
Rating:
5.0

The girl at the front desk was EXCELLENT!… very professional, friendly, and helpful! You are fortunate to have her as an employee.. Judy Verross

JUDY VERROSS  |  Overall Experience 
Rating:
5.0

Thanks for people person employees who are willing to understand you and assist in anyway possible and for taking the time to explain answers to questions that is comprehensible.

Auretta Knox  |  First Impressions 
Rating:
5.0

The storage unit showed no evidence of rodent infestation or roaches after 17yrs. Amazing.

CHRIS KALIL  |  Overall Experience 
Rating:
2.0

My original order was for Mooresville,NC. I called your Customer Service to schedule the truck and the unit. When we arrived , we were told that the unit was equivalent to a file cabinet! I had asked for a “1” bedroom size. The girl was rude and matter of fact… we don’t have ANY size for you. She gave no additional information. I had to PULL information out of her as to what are my options? Where is another UHaul? What can I do with the items sitting outside on your truck? She finally called other places and I ended up in Cornelius which is the same location as my keeping the things at my HOUSE… Absolutely not where I needed to be. We left.. drove back towards home and finally got a unit.. Alit if time was wasted because the original lady did not reserve the correct SIZE. I had to use that unit because of dropping off the truck. Then, there was a major issue about leaving the truck there versus taking it BACK to Mooresville….another hour. My experience was a nightmare and I had to pay the mover $600 for 4 hours and he got angry that I didn’t have $700 cash.

JUDY VERROSS  |  First Impressions 
Rating:
5.0

D004 had oil leaking from D003.

Yerbol Panaberdiyev  |  Overall Experience 
Rating:
5.0

The facility was always clean, the elevator always worked and there were always big dollies available at the building entrance. Plus the staff was pleasant and helpful. We will definitely be back when we need storage.

MARGARET WILLINGHAM  |  Overall Experience 
Rating:
5.0

Front counter girl is nice and helpful.

tung doan  |  First Impressions 
Rating:
5.0

Great all around experience! Thank you!!!

Freida Apodaca  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sophia Miller  |  Overall Experience 
Rating:
1.0

My storage was not available. Never received

Delzora Barnett  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Joshua Hudson  |  First Impressions 
Rating:
1.0

Didnt have vehicle --Had to uber for $52 to pick up...Online check out didnt work--Took 1 1/2 hours to check out--Noone ever answers phone Poor all around service---Willl never recomend or use Uhaul again

John Paxton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reta Hutchens  |  Overall Experience 
Rating:
5.0

Very safe and the team was professional Thanks

Ron Zifer  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff

William Grail  |  Overall Experience 
Rating:
5.0

Everything was excellent at the facility

john meehan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan Fraley  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gerald Caskey  |  Overall Experience 
Rating:
5.0

Shawn provided excellent customer service

William Grail  |  First Impressions 
Rating:
5.0

The staff needs more understanding

Corey Baker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Guillermo Barrera  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

esther templin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LARRY OWENS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Donovan  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Gregory Riddle  |  Overall Experience 
Rating:
5.0

Very nice storage facility. Never any problems at all. Would definitely recommend!

Beverly Kozdras  |  Overall Experience 
Rating:
2.0

Had storage since 2015 and when Covid hit my health decline and was unable to pay and they sold my unit

stephanie moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen Byrnes  |  First Impressions 
Rating:
5.0

I would use the facilities again, very clean easy access, didn't have to worry about my belongings being safe and secure.

Roman Kolodziej  |  Overall Experience 
Rating:
5.0

The staff was always friendly and very helpful!!

Shannon Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter Hansen  |  First Impressions 
Rating:
5.0

Great customer service

Reta Hutchens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM ELGIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

auther jackson rivenbark  |  Overall Experience 
Rating:
5.0

None

MICHAEL CAIN  |  First Impressions 
Rating:
5.0

Hitting Bellamy is awesome

Miyah Putman  |  First Impressions 
Rating:
1.0

Nasty place , roaches , unit had dead animals in storage units. Management drinking on the job. Just completely disrespectful

Justin Grissom  |  Overall Experience 
Rating:
5.0

Having moved from out of state, the customer service was so much appreciated.

Maggie Walker  |  Overall Experience 
Rating:
3.0

As a paying customer I was very disappointed to come in and find my storage space locked after I had already made my payment twice or at least I thought it was twice the first time whoever was processing the payment did not follow through I got a late notice and then I paid the amount due I went to my storage space a few days later and I was locked out I was very upset saying I had to come from another state to that facility to take care of my things maybe workers don't care in some instances but those are personal things that belong to other people memories special gifts and what have you some may think it might be a little much to feel violated when you have followed protocol I cannot access the things that belong to you it seems that probably a little communication between corporate and locals need to be encouraged over all other services with average

theresa isley  |  Overall Experience 
Rating:
2.0

Upon arrival to my unit…found a purple container that someone had put my items into. When I went to let the manager Julie know what was happening…she said my unit was not locked correctly. She then said that her nite crew should have noticed this & reported to her. Said she was …sorry. I noticed some boxes on top in my unit, near the next unit were open. There is enough of a space for someone to come through on top. She said there is nothing that can be done if someone wants to come into another’s unit from the top. Really??? She said that’s for AC/heat to come through & that’s the way it is. Why can a mesh screen if some sort not be installed to ensure safety for each unit???

SHARON SPENCE  |  First Impressions 
Rating:
5.0

Staff were professional and friendly. Facility was clean and well lit. I always recommend U-Haul for storage or vehicle rental to family and friends. Security of personal belongings always provides a peace of mind and that is priceless. Thank you U-Haul!

MARY CASTILLO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick Russell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gregory Riddle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN QUIROGA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS HULL  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KIRK MCCARVER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maggie Walker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roman Kolodziej  |  First Impressions 
Rating:
5.0

Thanks again for your help

TED OKEEFE  |  Overall Experience 
Rating:
5.0

Helpful comments from the staff and good answers to my questions

anita cassard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George Sutherland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shameka vaeghn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TED OKEEFE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

keri grandelli  |  First Impressions 
Rating:
5.0

I was provided top notch service and the staff went above and beyond to accommodate my needs. Very professional and friendly. I will definitely be returning to this facility in the future and I will be recommending them to my friends as well.

SHONIA LEE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alan Rummelsburg  |  Overall Experience 
Rating:
5.0

My check-in agent was great!

ANN ALVES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Andrews  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

bonnie okular  |  Overall Experience 
Rating:
5.0

Julie and staff are amazing! Very clean and organized. Renting was made very easy and inviting,

Andrew Vercellono  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracey Phillips  |  Overall Experience 
Rating:
5.0

The employee who helped me was so patient answering all my questions and very helpful. Not sure how to spell his name, but Sean and his co-worker were great!

lois ventsias  |  First Impressions 
Rating:
5.0

Manager Julie and Shawn were professional, knowledgeable, friendly, and helpful with my storage needs.

MARY CASTILLO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAIE WILSON  |  Overall Experience 
Rating:
5.0

Everything was great.

Peter Fernald  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cameron Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan c Vizcaino  |  First Impressions 
Rating:
5.0

Julie and the whole team were accommodating and great to work with. I felt like neighbors were watching over our stuff

MARK PHILLIPS  |  Overall Experience 
Rating:
5.0

Always helpful and professional!

Randall Lawrence  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Marsico  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather Mitchell  |  Overall Experience 
Rating:
5.0

Julie and her Staff were excellent. They were helpful and courteous. The place was packed but they remained friendly and helpful. Excellent experience.

Micheal Wagner  |  First Impressions 
Rating:
5.0

Easy to reservation process. Great service by staff. They were respectful, kind, friendly, very informative and helpful.

Tracey Phillips  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMITY OBGYN  |  Overall Experience 
Rating:
5.0

Staff at both facilities I visited were very professional and helpful. Excellent job!

Ron Zifer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micheal Hrynko  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leah Trowbridge  |  First Impressions 
Rating:
5.0

The ENTIRE staff is ALWAYS so courteous, helpful and friendly!!! I have NEVER not been greeted w/ a smile!!! Even though this location is further than other options, we continue to come to this location because of the exceptional experiences we’ve had here! We wouldn’t trust going anywhere else!!!

Lucia Verville  |  First Impressions 
Rating:
5.0

Great staff, esp owner and clean. Top Drawer place.

William Buchanan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Markus Haspel Talavera  |  Overall Experience 
Rating:
3.0

Im not steve i dont know how this got sent to me

Steven Spain  |  Overall Experience 
Rating:
5.0

I love the atmosphere and customer service is always wonderful

MONTE HOLLINGSWORTH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricardo Stitt  |  Overall Experience 
Rating:
5.0

Julie was absolutely amazing. She helped me find the perfect unit for all my belongings and showed me exactly where it was. She definitely deserves a raise for how much time and effort she puts into the job. She is definitely an A1 employee.

Amber Lloyd  |  First Impressions 
Rating:
4.0

julie and her team had the unit ready and were very nice when we arrived.

Todd Hudson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brandon JONES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rachael Chuilli  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

victor brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carla Cain  |  First Impressions 
Rating:
5.0

The experience was great and Julie was extremely helpful.

Mark Leon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hannah Taggart  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeff Graham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia Woody  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stephen Osei-Bonsu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Bird  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LINDA MCELROY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick Russell  |  First Impressions 
Rating:
5.0

Julie LLoyd deserves a promotion and a pay raise. A huge pay raise! My personal experience as a long term multi-unit storage customer has been completely without issue and in a word, excellent, since she took over as mananger! She has always been eager to assist me with suggestions and/or solutions with regard to my storage needs. Additionally, I have rented rented U-Haul moving vans and trucks numerous times over the years and Julie has made certain that I had what I needed, when I needed it, without question! Many times when renting a truck, she has made a "preemptive" courtesy call with regards to my return time, to make sure that if I needed the truck for an additional day, it would be available to me. Most important to me though, is her kindness and eagerness to help in any situation. The phrase, "service with a smile", may well have been coined with Julie in mind, though that doesn't seem sufficient. "Excellence with a smile" better describes Julie and what she does because that is who she is! Thank you Julie! You've made a friend for life! Sincerely, Paul N Harper, Jr

PAUL HARPER  |  Overall Experience 
Rating:
5.0

Most friendly and best experience with any storage facility. The staff and manager did everything to help us in every way. I will go back there first when I need storage or rentals. Thank You!

Kenneth Peattie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROXANN NELSON  |  Overall Experience 
Rating:
5.0

The only location we have been using for storage and truck rental for over 8 years now. Staff always goes out of their way to meet your needs.

nickolas licul  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard RUBRECHT  |  Overall Experience 
Rating:
5.0

Julie was a pleasure to deal with. Thank you!

JOANNE MANN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIO MONTERO  |  Overall Experience 
Rating:
5.0

Always helpful staff- calls when they have a question about the rental

KEVIN EWY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan hand  |  First Impressions 
Rating:
5.0

Julie, and her entire staff, are helpful, friendly and welcoming. And the facility, including the office, property and storage unit is cleaner than anyone would expect! I have used several storage companies and this location is above and beyond the others!!

Leigh Mammone  |  Overall Experience 
Rating:
4.0

Would have given 5 stars but was charged a late fee because the individual who initially signed me in did not check my new info on my card and update it on my record. The rental charge was declined because the card had expired. I was unaware that my info had not been updated when I came in to request a unit. I was charged a late fee as a result.

NANCY SAWYER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jackie andrew  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRAIG ABERBACH  |  Overall Experience 
Rating:
1.0

Mold on EVERYTHING. AND rodent activity inside of the storage. The is ALWAYS a piece of equipment that is parked just outside of that unit.. That limits you from driving up close to access the unit

LORRAINE SMITH  |  Overall Experience 
Rating:
5.0

The people at Lake Norman UHaul are some of the most friendly people I have ever hade the pleasure or working with. And the facility is so clean. They even re-swept and wiped down the walls of my unit just before I started moving my items in!

Leigh Mammone  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff. Best experience I have ever had with any U Haul facility.

Bruce Lawson  |  First Impressions 
Rating:
5.0

All the staff are helpful and courteous, offering knowledgeable service in a friendly manner. When I requested a change in my initially assigned storage locker, they accommodated my request without hesitation. The facility was always found to be clean with proper COVID practices evident. I definitely recommend this U-Haul facility. If you are planning a self move, check them out before buying boxes & packing materials.

John Duncan  |  Overall Experience 
Rating:
5.0

Julia went out of her way to help me. She’s great.

William Plyler  |  First Impressions 
Rating:
5.0

Casey is a rock star!

Dara Whiting  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tabitha conley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lance Christiansen  |  Overall Experience 
Rating:
5.0

Great, helpful staff!

stefanie johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA MERRILL  |  Overall Experience 
Rating:
5.0

Friendly staff

CRAIG ABERBACH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

COLIN SHAW  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen Bordt  |  Overall Experience 
Rating:
5.0

Nice people

Michael Quinn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

raschelle matthews  |  Overall Experience 
Rating:
5.0

The staff here is amazing and Julie is awesome 👏🏽 Extremely clean and very accessible.

Cheryl Blair  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna locklear  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert Walker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David Witherspoon  |  Overall Experience 
Rating:
5.0

Excellent experience renting a unit at this Uhaul location! Great employees that makes it an outstanding experience; very clean storage units and everyone was very friendly and helpful!!!

jaqulyne smith  |  Overall Experience 
Rating:
5.0

The staff were friendly and professional and the information they provided me about the storage unit and truck rental was very helpful. Great overall experience!

Gary Slusser  |  Overall Experience 
Rating:
5.0

Ray was very helpful and friendly to deal with. He made it very straightforward and easy to rent. I felt comfortable dealing with him and would recommend them to anyone.

Michael Pickard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jaqulyne smith  |  First Impressions 
Rating:
5.0

Julie, Ray and the rest of the staff were extremely helpful!

James Pickard  |  Overall Experience 
Rating:
5.0

Great staff! Very helpful and professional.

ann eley  |  First Impressions 
Rating:
5.0

Julie went out her way to help me in every way. To me she went way beyond to help

Cheryl Jackson  |  Overall Experience 
Rating:
5.0

We were very impressed with the professional manner the complex was handled and felt like part of your family. Thank you and I'm sure we will require your storage facility again!

Jane Ellithorpe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Micheal Colson  |  First Impressions 
Rating:
5.0

Ray was a massive help and a blessing on a long day. I booked the wrong size and he quickly changed me to a new unit. Unit is clean and feels safe!

Lauren Crabtree  |  Online Move In 
Rating:
5.0

Very attentave. Great customer service. The office has some one always there.

Edward Kowalski  |  First Impressions 
Rating:
1.0

Sean was extremely helpful, as was Julie when I asked to switch units for ease of backing in my boat. Both very professional and very nice to work with.

robert vogel  |  First Impressions 
Rating:
5.0

I never had a problem

Erin Warren  |  Overall Experience 
Rating:
2.0

Had constant issues w/ staff parking in front of our unit. Price was changed when mgmt changed w/ no warning & treated rudely & we could leave if we didn't like it. Door didn't close to the ground.

randy orr  |  Overall Experience 
Rating:
5.0

They were GREAT!

Bonnie Bell  |  Overall Experience 
Rating:
5.0

All good, thank you.

robert lutz  |  Overall Experience 
Rating:
5.0

Great wine storage area. Very convenient and easy to access. Will recommend to others.

Doug Jones  |  Overall Experience 
Rating:
4.0

Parking at the entrance is tight. Everything else met expectations. Staff always helpful.

Ken Jahns  |  Overall Experience 
Rating:
5.0

The entire staff are so friendly and knowledgeable. If I am ever in the need of a storage unit again, this will be the very first place I will go!

Victoria Borkey  |  Overall Experience 
Rating:
5.0

None

Andrea Adams  |  Overall Experience 
Rating:
5.0

I was only a short term tenant, but the staff at U-Haul Moving and Storage of Lake Norman were top notch. They were very friendly, helpful, and accommodating. I would highly recommend them.

Matthew Kirn  |  Overall Experience 
Rating:
2.0

friendly staff but... NO parking, so difficult to maneuver. narrow hallways, minimal carts for use, no lights in unit, light in hall not working, so had to use flashlight to find things in unit.

nicole lenzinger  |  Overall Experience 
Rating:
5.0

Excellent facility. Would highly recommend to a friend.

Glenn Jefferson  |  Overall Experience 
Rating:
5.0

Great experience. All the staff I worked with at the Cornelius location were responsive and helpful. The rental truck was clean and reliable, and the storage unit I rented was convenient.

Matthew Kirn  |  First Impressions 
Rating:
5.0

Staff was really nice and accommodating.

Brandon Davis  |  First Impressions 
Rating:
2.0

rental and pickup of truck was fairly easy, but was next to impossible to get a hold of anyone, and took days to resolve a billing issue and countless time spent on hold. that is why the low score

nicole lenzinger  |  First Impressions 
Rating:
5.0

Couldn’t have been happier with the service I received.

Kristin Bou zeidan  |  Overall Experience 
Rating:
5.0

Great customer service and pricing. Thank you!

RICARDO DIAZ  |  Overall Experience 
Rating:
2.0

loader price was 50.00 dollars, I agreed. when complete I paid 50 and a 20 dollar tip he was happy. Store staff wants another 30 dollars has harassed me with text and phone calls nonstop.

MARK CALLAWAY  |  Overall Experience 
Rating:
5.0

The facility is top notch. The staff is very helpful. I would recommend this facility to anyone that needs a storage facility and we will use them again if we need a storage facility.

Steven Zook  |  Overall Experience 
Rating:
4.0

Was very pleased of the kindness shown to my son, Alex, when he moved my contents out. Your actions were very much appreciated, as it was near the time you were closing. Thanks again. Ms Ramona Jordan

RAMONA JORDAN  |  Overall Experience 
Rating:
4.0

I have used this facility many times over 20 years... Very reliable...ktw

Karl Thomas  |  Overall Experience 
Rating:
5.0

Excellent customer service. Julie, Brittany and Ray were professional, friendly and very helpful during our relocation process. Will certainly use this location if needed in the future.

Mary Petray  |  Overall Experience 
Rating:
5.0

Thanks very good attention

Aura Ramirez  |  Overall Experience 
Rating:
5.0

A remodel of my local condo required a temporary move out of my stuff. You provided me with a “one stop shop” with a truck rental, storage space, and moving labor. I had a very positive experience.

Mark Starnes  |  Overall Experience 
Rating:
5.0

The employee was courteous very helpful she took time to explain and showed me a few storage unit! She was very very helpful!!

Vernon Thomas  |  First Impressions 
Rating:
5.0

Office staff was also extremely helpful and would go above and beyond to help our move less stressful

Adam Lupinski  |  Overall Experience 
Rating:
5.0

Nos recibieron muy bien y nos brindaron una Exente Atención Gracias.

Aura Ramirez  |  First Impressions 
Rating:
5.0

Ease of self move. Manager very helpful.

Jane Ellithorpe  |  First Impressions 
Rating:
5.0

Everyone are very friendly and I will return to this location

Ruth E Fenech  |  Overall Experience 
Rating:
5.0

Wonderful staff has always been very helpful! Facility is well-maintained and secure. Thank you so much!

GLORIA DULA  |  Overall Experience 
Rating:
5.0

The whole crew was personable, nice, and laughed the whole time. They really seemed to enjoy what they were doing. The unit was clean except for a rat trap but that is understandable.

Dale Ramsue  |  First Impressions 
Rating:
5.0

Melissa was an outstanding sales person and responder to my questions. Further, she facilitated check-in in a manner that was smooth, positive, and fun. Now, I am off to pack and move!

John Griffith  |  First Impressions 
Rating:
5.0

The people who work here are always friendly and supportive. I've always been happy working with them. The place is kept clean and tidy.

JOANNE EDSALL  |  Overall Experience 
Rating:
5.0

Very convenient. Always friendly staff and willing to help. Parking is a little tight, but people are in and out to make loading/unloading easy.

Jeff Graham  |  Overall Experience 
Rating:
5.0

Excellent

Chirstoper Chidgey  |  Overall Experience 
Rating:
5.0

Good people

Walter Johnson  |  Overall Experience 
Rating:
5.0

Amy and Julie very nice people.

Ruth E Fenech  |  Reservation 
Rating:
5.0

Easy to enter and exit and at the same time extremely secure. Always clean and moving supplies are abundant. All employees were friendly & provided excellent service. Would return to this location!!!

JOHN PETROSKY  |  Overall Experience 
Rating:
5.0

Melissa Neal did everything she could to help us! (loaded truck, changed plans, hurricane on the way) She was fantastic! She went above and beyond and I'm grateful for her service. Well done!!!

Timothy Muse  |  Reservation 
Rating:
5.0

Melissa, was very helpful on the phone.

Ruth E Fenech  |  Reservation 
Rating:
5.0

I want to thank Melissa and staff for making a very frustrating day easier to deal with. They were so vey accomdating with resources and their knowledge of the process. We thank you very much! D

Danna Rhinehart  |  Overall Experience 
Rating:
5.0

Staff easy to work with. Employee Julie was especially helpful.

brenda barger  |  Reservation 
Rating:
5.0

Melissa and her staff are the best! One of the best customer Service's experience I ever had! They went well above and beyond to help me out returning my Ihaul truck and getting me situated into my s

Paul Portner  |  Reservation 
Rating:
5.0

Great customer service!

Ashley Marsilio  |  Overall Experience 
Rating:
5.0

Great people at this site!

Nancy Spradley  |  Overall Experience 
Rating:
5.0

Quality facility with a great staff.

WILL LEACH  |  Overall Experience 
Rating:
5.0

We always use this store even though it is not closest to our home. The service is efficient and always friendly and helpful. You have a very good manger here! It's rare. Please reward her :-)

Kara Reber  |  Overall Experience 
Rating:
5.0

Excellent experience

bill charles  |  Overall Experience 
Rating:
4.0

The truck I used to move in had not been updated with workable wipers , as they were literally falling off as I took truck away . The young lady replaced them promptly though .

Brad Morris  |  Overall Experience 
Rating:
5.0

Clean and convenient

Eugine mctiernan  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

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