Customer Reviews for U-Haul Moving & Storage of Lake Lewisville

Rating:

5.0

Since Lynn took over the facilities were much cleaner and staff showed much more knowledge and appreciation.

Rating:

5.0

Nothing to improve. Staff was pleasant and quick.

Rating:

2.0

Customer service was sub par. The young lady I dealt with had an attitude when I asked why she took a picture of my ID with her cell phone. It was a valid question as she used her personal cell phone.

Rating:

1.0

I would never recommend this location as I was treated horribly by staff. I had a staff member literally cuss me out. The representative that was helping didn’t like me asking him if he could bring out a dolly and literally drop the f*** bomb and called me a b**** I’ve rented from this place and have never had this type of treatment from this location. The manager Lynn was no help she told me that the representative has a speech impediment so that could’ve been why he cussed me? Really? I’m so disappointed and I hope management gives me a call on this concern. 214.406.1665

Rating:

5.0

Lynn was absolutely amazing! She’s so friendly and caring. The store was extremely busy and she handled it like a pro! I will definitely be back for my future needs!

Rating:

4.0

Deodorize the interior. The interior was clean, but it didn’t smell good.

Rating:

5.0

The gentleman who checked me out was knowledgeable, professional, abd friendly -- you could see that the staff worked well together, and that everyone knew what they were doing. Awesome service!

Rating:

5.0

Dropped off afterhours.

Rating:

5.0

Everything went very smooth and the staff was awesome making sure I got what I needed instead of up selling. There are other uhaul locations to me but the Lake Lewisville location is worth the few extra miles to me.

Rating:

5.0

Win win!

Rating:

1.0

Not a convenient location for 24/7 rental as there is only 1 bar of cellular signal service and our check-in process took >1 hour and that was using the Uhaul customer service rep to help us. She was FANTASTIC! Also, the dolly we paid for was not included in the truck, so we had to move all of our boxes manually.

Rating:

5.0

Returned after hours, I rented 2 dollys (sp?) and was unsure where to put them so i left them in the truck I rented. just wanted to have that communicated and documented, was unsure of any other option!

Rating:

5.0

Thank you for all your help

Rating:

5.0

Employees were knowledgeable and pleasant to work with.

Rating:

5.0

Great service!

Rating:

1.0

Employee dropped trailer dolly onto truck leaving huge scratch and decent and said and I quote “sorry buddy” and the manager wasn’t on site to fill out a claim form. The trailer we got the inside was filthy there was even a half eaten cliff bar inside. One of the worst U-Haul experiences of my life

Rating:

4.0

The computer system was messed up, requiring the people at the site to take additional time. This is NOT a problem with the location, but a problem with U-Haul's computer system. That caused a delay in the rental, but again it was not the locations problem but a problem with U-Haul's computer system.

Rating:

4.0

System downtime (Uhaul IT issues) the morning of March 14th, delayed check-in significantly. But Marco was very helpful stepping in to get me going as soon as the system was back up and running. Return was a breeze!

Rating:

4.0

Was not correctly informed about after hours fees when speaking to Attendant and billing amount was incorrect.

Rating:

4.0

Communication was above average, although somewhat repetitive. Delivery and pick up drivers were on time and efficient. I would have loved to have had some type of hooks/loops inside the box to tie down or secure items.

Rating:

3.0

For someone who needs a storage unit and has never been (spoiled) by better aesthetics and service(from a different uhaul location) this is an "okay" location. The BEST customer service in the handful of years I have EVER received at this location, was the day I closed my storage unit; not even from the day I opened it, which was an awful mess.

Rating:

5.0

I’ve had storage units with Uhaul so long I can’t remember I’ve rented so many trucks and trailers I can’t keep count I have two different Uhaul offices here in Lewisville and both counters are very friendly and professional to work with- I sure would like a discount for a truck to drive one way to Tampa Florida for a two bedroom house

Rating:

4.0

I do refer y’all to others.

Rating:

5.0

Rep is testing trailer. I took my vehicle to dealership and my lights worked fine so it's a problem with the trailer lighting.

Rating:

5.0

Both the counter clerk and the outside assistant were DYNAMIC...many thanks for being professional and customer focused...BTW - the lady (manager?) who helped me with the initial call was extremely helpful...she was very knowledgeable, helped answer my questions so I could determine the correct equipment or reserve...WELL DONE !!

Rating:

5.0

Shawn - Very helpful and courteous in assisting me with my storage. Awesome employee!

Rating:

4.0

Have equipment ready for reservation start times.

Rating:

5.0

The staff here was very helpful/friendly and professional in helping me. Thanks for a great experience.

Rating:

5.0

Many reviews said that Ubox may not keep your stuff in good shape but the Lewisville location did. We had our stuff shipped from Portland Oregon and then stored in Lewisville for 3+ months and when it got delivered to our new place months later, our belongings were dry, clean and exactly as we left them. Granted there was a small hole in the bottom of the door which we stuffed with plastic bags before closing it up so just watch for little things like that. We also plastic wrapped all our pillows, couch cushions etc just incase of any water damage but none was noted. Price was decent as well considering it traveled 2,500 miles and was then stored for 3 months and then delivered to our new home. Thanks!

Rating:

5.0

Great customer service!

Rating:

5.0

Keenan did an excellent job of getting me set up with the tow dolly I needed. He was fast and efficient and did a professional job getting me hooked up and rolling out as fast as possible. The equipment, however, seems to be falling apart and not being repaired in a timely manner. Keenan worked hard to find me a tow dolly with working lights. Finally he did find one, and I was ready to go. It seems to me that having a dedicated repair tech on staff would be a great benefit to UHaul for both customer experience and the bottom line.

Rating:

5.0

Get crew at this location!

Rating:

3.0

Your price for the trailer went from ~$680 from Oct-Nov and jumped to $1099 in January. I feel like I was price gouged for it to almost double.

Rating:

1.0

I booked my turck for a 10 am pickup, the location was closed . had to call customer service and get an alternate location that delayed me till 11am. when i finally got the truck the tank was completely empty. I am realy disapointed with Uhaul. i will never rent with you again.

Rating:

5.0

I was a little disappointed that I had to pay milage to movers because my local uhual wasn't able to provide a box for me even tho I had it reserve two weeks in advance

Rating:

3.0

Employee that setup our trailer was helpful and informative. Employee that rang us up did not show us the vehicle, when we located it we had to go back in to have them move trucks blocking it in. Though did instruct for the truck/hitch connection. Other employees unprofessionally conversated loudly nearby. Received texts to confirm equipment numbers but once home/viewed, link was expired.

Rating:

4.0

I am exceedingly disappointed with the lack of communication. All retail workers were professional and pleasant. It is clear your use of automated messages falls far below acceptable standards of communication. I understand delays occur but to repeatedly have to reach out to follow up on the status after not being informed of changes is more the just an inconvenience, it's disrespectful of my time and money. My shipment was delayed multiple times without official notice. The retail location workers were not kept up to date on the status either. I do not blame them and they did everything they were able to try and work it out with me. Again everyone I spoke to and interacted with from the retail location was professional and pleasant. After all this I would be reluctant to refer anyone I know to using your services.

Rating:

5.0

Staff was friendly professional and very helpful!!! So glad I was referred to that location. Thank you all for being sooooo HELPFUL!!!

Rating:

5.0

More than satisfied with service received. All staff was friendly, helpful and very responsive to include arranging for our box to be delivered a week early. Thank you for your services!

Rating:

5.0

Very friendly and helpful

Rating:

5.0

Good service

Rating:

5.0

Great Experience 👍

Rating:

5.0

Accure on milich and gas

Rating:

3.0

My tv was broken. I kept getting charge for things I shouldn’t have.

Rating:

4.0

Rates are to high. $266 for one day rental!!

Rating:

4.0

My 64 itch television was broken

Rating:

5.0

I definitely needed two but was recommended only 1. But A+ everyone was great from the people on the phone to the poeple I dealt with at both texas and in WA. I would 100% recommend this service again.

Rating:

2.0

Customer service was terrible I had questions that did not get answered Also did not get any details on if I needed more days how much it would be I did not want this as my pick up location for that reason U-Haul could not get a trailer to my requested pick up location

Rating:

4.0

Truck was dirty: mud on floors of cab, cup holders full of crumbs. Manager cleaned driver side while I waited. Tank was empty so I had to fill-up immediately. Staff was friendly and helpful, but took longer to get in/out than expected after doing on-line check-in.

Rating:

5.0

Just do what you do! It was great.

Rating:

4.0

After a touch start, the people at this location were more than helpful solving my problems.

Rating:

5.0

Everyone was no nice and accommodating. The great assistance made the journey a lot easier and more enjoyable ☺️

Rating:

5.0

While the Uhaul associate was attaching the auto transport trailer I was assigned, I noticed that one of the front tire tie-down straps was torn and frayed, and not long enough to be functional. Would have been a safety issue. The Uhaul associate promptly helped me attach to a different trailer in good condition.

Rating:

5.0

The only problem was the wires were exposed and caused it to blow a fuse and had to spend 11/2 hours at car dealership to figure out why all of our lights and dashboard were working.

Rating:

5.0

The gentleman at the counter was very helpful and courteous. Thank you for working on Christmas Eve.

Rating:

5.0

Nice job

Rating:

4.0

The moving help was not assigned correctly in Texas. It could have been better if the moving help also assigned correctly for my 2 u-box.

Rating:

5.0

Customer service was very helpful. I was running late to pick up the rental truck and everything went smoothly. The gentleman at the counter was gracious and patient. I recommend this location.

Rating:

4.0

The only complaint that I have is that one of the entrances was always blocked By the employees so you had to drive around to the other entrance.

Rating:

4.0

When first viewing and choosing a storage unit, a staff member should accompany you.

Rating:

5.0

GREAT GREAT CUSTOMER SERVICE!! DEFINATELY WILL BE BACK!

Rating:

5.0

The Manger Lynn Torres & Sheila provided excellent customer service & service recovery. Thank you.

Rating:

5.0

Fast and friendly service.

Rating:

5.0

I think the last time I started renting from yr 2020 or 2021 can't remember 🤦🏻‍♀️I've rented from you guys before weather was a unit or a vehicle I've always love coming back to u being is so much easier to stop by rent a truck or a unit without any stress at all. I will miss u hopefully I'll be renting u again, but not to soon😂. Thank you for being part of my family all these years

Rating:

5.0

Excellent storage to rent

Rating:

5.0

The whole staff was very welcoming. The young men are so courtesy and well mannered… Facility was very clean and they made everything easy

Rating:

5.0

I love how the staff were really to attend to your needs.

Rating:

5.0

Staff from the GM to the employees were friendly and helpful

Rating:

5.0

Great crew and facility!

Rating:

5.0

Great people to deal with……Top to bottom.

Rating:

5.0

Wendy was amazing! I have a unit at another location, but this was by far the smoothest and easiest experience I’ve had so far.

Rating:

5.0

None

Rating:

2.0

Lots of water damage; rats had a field day.

Rating:

5.0

Manager was awesome helpful and staff

Rating:

2.0

My entire move was horrible. I will never use Uhaul again for my moving needs. Broken down truck. Missing equipment and storage unit not ready. Missing lock. Such a mess.

Rating:

5.0

I love how hard the employees work to give a wow experience to the customers. U haul' s torage is very pricey. Besides that they have great customer service. I appreciated that. The head store manager rocks. With his beautiful smile hae fixes everything. Yeah u haul'. .

Rating:

5.0

GREAT STORAGE

Rating:

1.0

When I rented unit 224 I was offered 1 month free from renting a trailer to move back from Working in Pennsylvania on March 13th. I was told I had to pay for April to move in. I paid April & moved in. The unit had dirt & trash inside the unit & outside from a bad door seal & located in the corner. April 13th my Debit card was charged again for April & wasn't supposed to be billed until May 13th. I Called the main office from online# & the lady agreed ì shouldn't have beeen charged. I called the store on the 14th but was told the manager was out until Monday but would call me back. Donnie never did call back. I went to the unit on the 17th & when I opened the door it the floor & all my stuff & bed was covered in dirt, trash & mice & rat feces. The manager Donnie went to the unit & told ne he would find another unit or credit me . After several days he offered to repair the door and Clean up or I could move to another unit. Never did follow-up with crediting the double charge. On Friday 21st I moved to another storage facility but Donnie was not available Nor returned my call. I have disputed The duplicate charge & Asking for April to be prorated from 13th to 21st and credit by bank account.

Rating:

2.0

R v was broken in two and I lost three hundred dollars worth of tools. It was not the fault of your staff.

Rating:

1.0

The manager or boss at the Aubrey location racist. Definitely do not recommend

Rating:

5.0

The only thing I have to complain about was when they parked their storage box hauling truck in a space that made it difficult for me to maneuver my 42 ft 5th wheel camper around, especially backing in. There was a much less obstructive place to park it in the corner as opposed to right in the middle where myself and other people needed to get around.

Rating:

1.0

Was told since I rented a trailer I was eligible for 1 free month rental. If I checked out prior to end of the month would not owe any additional money. Lewisville office made me pay for 2nd month up front. Jot what I was told over the phone.

Rating:

5.0

Good service right prices

Rating:

2.0

My satellite trailer was in storage for over 7 years. Unit 1401. Recently it was vandalized and the manager was unable to provide video footage to assist me. The Antennae mast and very expensive commercial WiFi radio were stollen. They simply cut all the bolts and took everything including heave duty power cable with the trailer. Also the gate was wide open and didn’t function for the last week it was there. Up until this time I was comfortable, but then realized afterward that it was very unsecure. I won’t recommend your facility.

Rating:

5.0

I came in very frustrated due to another uhaul location renting me a unit that was unavailable, someone else’s items were still being stored. The staff at Uhaul of Lake Lewisville were extremely courteous and helpful. They set me up with a new unit so that I could move in immediately which was a relief given I drove 2 days from Virginia and had movers with me. In the end it worked out because this U-Haul location was immaculately clean and felt more secure than the other location.

Rating:

1.0

1. Well lit yes. Not Secure after I was allowed to exit by UHaul staff coming out to release me it still showed me inside. I went inside to better understand being locked in. I asked the staff to show me as out they told me that stuff is never accurate. Therefore anyone can be inside and it is not secure, 2. Not convenient when held prisoner behind gate without ability to exit. 3. Not convenient when must wait 15 minutes on phone to asked yo be let out. Then 20 minutes inside office waiting to find out why I could not exit. 4. No rude especially when I was closing out my account. 5. Rats tore up bed wrapped in plastic (bed trashed), ate bottom of furniture, urinated on bench (bench trashed). Had to wipe down hard surface furniture with bleach. I will have to sort through papers, & photo boxes outside with rubber gloves. I closed after 6 years due to rats and being locked in behind gate. Unable to resolve before rating because no one is available. Excuse for everything. New owners. I was told to get new access. I was not. Even with new card unable to get out and one access gate doesn't work.

Rating:

5.0

Best Company ever. Thank you Uhaul ❤️

Rating:

5.0

Only issue was card reader not working properly to allow me to leave. I am hoping that this has been fixed

Rating:

2.0

I can never get out the gate Im constantly getting locked in I just got this yesterday

Rating:

1.0

Fix the f*cking gate guys. Its veen weeks at least, that I know of. Totally unacceptable. We have work to do. We don’t want to come and mess around begging the office to open the gate every time. Absolutely unprofessional at the highest level.

Rating:

5.0

I would always refer people to U-Haul, especially the Lewisville location.

Rating:

5.0

Matt, who helped straighten out my storage unit situation from when I moved from a bigger unit into a smaller interior unit, was very nice and helpful!

Rating:

3.0

Went by the store the other day to get propane, and the front door was locked at 11 am in the morning on a weekday. Not the first time this has happened.

Rating:

1.0

The facility appears to be clean and well maintained but it is completely infested with rats. Our belongings were soiled and destroyed by rats. I am very disappointed that the manager did not suggest another facility since she was aware that we were storing personal belongings and not machinery. We were refunded 2 months rent of our 14 months in an effort to make amends but it did not equate to the damage and loss.

Rating:

5.0

Staff was very friendly and was able to get me into my rental quickly.

Rating:

5.0

Jonathan was super helpful and took the time to see that my many questions were answered. I am totally satisfied with what I consider outstanding customer service!

Rating:

5.0

address the issue very well

Rating:

4.0

Muchas gracias bien servicio

Rating:

4.0

Their were mice throughout our storage unit that ate out mattress and many other items. Thx

Rating:

1.0

I requested a move out on 11/6 but it wasn’t processed until my next payment was due which I feel is so that you guys could charge for the full month.

Rating:

1.0

I have the poor rating on recent experience. I had the storage for four years without any problems. It was excellent up until about August. Sometime between August 28th and October 15th someone attempted to break into my trailer. The office staff told me I could contact the company that monitors the cameras for information on who did it. The monitoring company told me because I didn’t have their insurance they couldn’t assist. Then, when I went into the office to check out yesterday, the male that was at the desk told me he could not check me out. He said I had a $148 balance due to my credit card declining the past two months. I told him I have been paying my bill through the app and there was no balance showing of any kind. He again told me he could not check me out due to the balance due. I asked for a print out of the balance. He again told me he could not check me out. I again asked for a printout showing a balance. He laid a paid bill showing checked out of the counter. I don’t know if he thought his totally unprofessional behavior was funny or he was trying to scam me out of money. Either way, it was a horrible representation of U-Haul.

Rating:

5.0

Provide good services for customers , I like it

Rating:

5.0

Very good experience. Staff was friendly and helpful! Would recommend this location over any others!

Rating:

1.0

I will never do business with Uhaul again and will make sure no one I know does as well.

Rating:

5.0

good people and helpfull

Rating:

5.0

I was very pleased with the customer service that your associates the friendliness of the (staff ) associates very good work ethics The communication of the manager following up Feedback trying to improve your establishment I was particular happy with the customer service one young man helped my family and I can’t remember his name but it was Saturday the 27th 2022 he was friendly he was helpful Also my daughter and I could not get the lock off and he said he would be right with us after he help the other customer that he was already helping he came in a timely manner and he came and unlock the lock Then later he extended a warm helpful hand and asked if we need water Showing he was very concerned we had been out in the heat for a long time unloading our storage units to move out I felt like he went above and beyond customer service just show empathy and compassion and a very warm heart that means a lot today in the days we all are living in You had one of your associates I consider them as associates and not employees like a partnership because if it wasn’t for them you would not be successful in the company My daughter and I returned a dolly after seven and your associate that was there U-Haul was close at that time he was still working helpful and friendly So please thank him for that And the rest of your associates From day one April 30 2022 help my family and I Please keep up with the good customer service that you are providing because that is a reflection on the manager Have a blessed night.

Rating:

5.0

The general manager was helping people and training more than one person. He did an excellent job keeping calm, training and helping customers all at one time. Bravo Chauvon.

Rating:

4.0

Everything was good except I wish I could’ve changed my billing date.

Rating:

5.0

Great facility with a staff that is very helpful. The space between units gave perfect ability for a truck to back in and load/unload. I also used the space to store a Jeep hardtop so I was able to roll in/out without an incline and roll it in place without fear of tippping over/get out of balance. I know everyone has unique needs, but this was important to me and you have a perfect location. If 1 suggestion, you may want to add a 2nd dumpster as it was always filled up by the end of a weekend. Your access and convenience were solid and an important feature as we move out or swap things in/out of the unit.

Rating:

5.0

Great customer service. After a small hiccup, they were able to get my taken care of.

Rating:

3.0

I attempted to move out of my parking spot for a month and couldn't receive any assistance. I had to physically go into the office and cancel.

Rating:

5.0

Staff is always helpful!

Rating:

5.0

Special thanks for the added attention from the employees when I had to bother them as they were getting into their cars to leave to help me figure out the pin. Moving is no joke especially when during an emergency. Much thanks again!

Rating:

1.0

Other than constantly being blocked in from people who didn't even belong here and having my property stolen, and being told I had to get the police involved to see security footage, it was great.

Rating:

1.0

I have photos of my storage items inside the storage unit and have posted them on social media. They speak for themselves. I reported the issue multiple times and was offered no reasonable solution.

Rating:

5.0

Awesome customer service

Rating:

4.0

Was a very friendly experience over all. However upon renting the storage unit online it said I would get my first month free. Upon arrival I was charged full price for all months and did not get the first month free as shown online . So I was very disappointed and did not stay long.

Rating:

5.0

Great staff! Would do business here again!

Rating:

5.0

very good

Rating:

1.0

In the first place I was giving the wrong unit so the unit I had lock was cut on it I wasn’t notified. And I had a key that didn’t work, it was a Hassan going to the office explaining the situation since it should have been told to me.? I’m not sure what kind of people who are working for those company but communication and listening skills are needed. So I’m glad I don’t have anything else in storage and when I told the young lady I was closing the unit she said she would send me information to me by email that she has closed the unit I didn’t get anything. Worst service I have encountered.

Rating:

5.0

Easy access and plenty of space to maneuver travel trailer. The electric availability was handy at times.

Rating:

4.0

Everything about the facility and the employees is great. But the actual service is overpriced. I found a unit at a different company for a third of the price, same size and features.

Rating:

5.0

Great Job!!

Rating:

5.0

Everyone was always so kind whenever I had questions, thank you so much for making my storage & moving process so easy! I will definitely be back in the future!

Rating:

5.0

Moved out only due to increasing pricing not in line with the area and market. Found a comparable place $48.00 cheaper per month.

Rating:

5.0

The staff was very kibd friendly and knowledgeable. They really made it a very quick and easy move.

Rating:

5.0

Good people working there. Quick, efficient and took the time to show me how to get in and where my stroage unit was. A group to be proud of their service

Rating:

5.0

Nice work

Rating:

4.0

There was one customer service rep that was truly amazing… Angela! The rest were lacking in customer service skills. It is ridiculous how customer service has gone way down over the years. One rep needed to go outside to assist the customer in front of me; instead of saying I’ll be right back to assist you…. She looked at me and walked out the door…leaving me in the building alone…smh

Rating:

2.0

Tamesha Scott was extremely rude .She texted and messaged me from private email meaning there's no record.She basically stole me and my daughter's belonging our clothes and memories.I told her when I was given the fee month that I would be ending my stay when month was over. She said I never did and let the bill accumulate for months to where I had to pay over 1,000$ to get it back when I was led to believe that it's was only the late fees so I can get it out..Why would I want to let my bill go to over 1,000$when we was homeless and couldn't pay even 100$. She ripped me off locked me out instantly. We lost items we really cared about because of her actions. I hope tamesha and U-Haul are happy for the couple bucks they made off my unit ..the sentimental value was priceless.

Rating:

5.0

I’m not sure if there were cameras in the actual building. I was in building 7. If there weren’t cameras than I would suggest that since I was alone with my disabled son. Cameras add a sense of security.

Rating:

5.0

Everyone I was in contact with here was always very polite and professional. The facility was clean and well taken care of. I recommend this facility for everyone that needs their services.

Rating:

5.0

Great staff, clean safe facilities and the manager Tamesha goes above and beyond.

Rating:

5.0

The two ladies that assisted me at this facility were wonderful. They were very friendly, polite, and professional and were able to set me up for a storage unit very efficiently. The storage unit and the building it was in were clean and very well maintained.

Rating:

5.0

Angela was direct and efficient. Called me about slot availability, I showed up, signed the contract got it done. Well done.

Rating:

5.0

Friendly staff.

Rating:

5.0

Great service.

Rating:

5.0

The staff alone made this facility great but the prices and plans for u-haul are crazy high.

Rating:

4.0

Just always had a hard time getting in contact with the facility via phone.

Rating:

5.0

Do not remember the rep that assisted me on my move in but he was friendly and very attentive to my needs

Rating:

5.0

We were there at 8:30ish on 3/8. I didn’t catch her name, but the woman who helped us was awesome. Very patient and friendly and accommodated our needs.

Rating:

4.0

Tamesha and staff were very friendly and accommodating. Good customer service rare, but at the Uhaul location, it still exists. Thank you!

Rating:

5.0

Always a pleasure to to business with

Rating:

5.0

I really appreciate the service and staff. Thank you for all you have done.

Rating:

5.0

Very friendly staff, everyone was helpful and happy eager to please me and I love it.

Rating:

5.0

The manager was great to work with.

Rating:

5.0

Amanda and Alyssa were both polite, knowledgeable and patient. The General Manager Tamera Scott shows genuine happiness and courtesy, thankful for my repeat business.

Rating:

5.0

Jonathan and the young lady that helped me we're amazing. I was so shocked how friendly they were compared to other storage facilities I have used. Jonathan had a great personality and I appreciated that with all I have going on around this move. I recommend them highly and appreciate their help.

Rating:

5.0

I use the storage unit as my warehouse for my event business. It allowed me to grow my business by giving me access 24/7.

Rating:

5.0

Un lugar seguro, limpio, accesible y amigable el cual Cual quiera puede dejar sus pertenencias. Martha Duarte.

Rating:

5.0

Excellent, efficient and careful move to the new facility. Very professional movers. Excellent experience!

Rating:

3.0

Gate issues

Rating:

5.0

Clerk was very pleasant, attentive and knowledgeable

Rating:

3.0

Overall a pretty good experience. Got a truck and car hauler with no issues, however the storage unit was a different story. Seems very difficult for the countermen to navigate or understand “the system”. Had made the storage unit reservation a couple days prior (with the manager) to move in to a 12x30 unit. Also had a second reservation for a 12x20, which I had made myself online. Ended up with a single 10x20 as they couldn’t find any available at the time of rental. Very nice crew, just seems the storage part of the system is difficult or different somehow.

Rating:

3.0

We had mouse damage and poop on fabrics and stuffed animals that were in cardboard boxes.

Rating:

3.0

Never answer the phone or emails.

Rating:

4.0

The employee who checked me in was a bit slow on the computer. He seemed new. Once he figured things out everything went smoothly.

Rating:

5.0

I needed to transfer to a bigger unit and the young man working there made it lovely. They really should be paid more. The customer service was amazing.

Rating:

1.0

Duplicate bank account charges after storage unit move out and release by manager. Fraudulent account credit receipt given to renter and bank account charged again day after (Move out notice form not

Rating:

5.0

Customer service were very nice.

Rating:

5.0

Very helpful with everything that we needed.

Rating:

3.0

Short staff, excessive wait time for assistance, csr need knowledge

Rating:

4.0

New employee checked me in but was nice, efficient and well spoken, Diemetrius I think. I can tell the new manager has sure improved the staff’s attitude from a customer service perspective.

Rating:

5.0

Great customer service. Made doing business with them easy.

Rating:

5.0

From the moment I moved into the storage until the moment I left, I never had issues. Great staff.

Rating:

2.0

Difficult to drive coach out of facility. Main entrance often blocked by rental trucks and trailers. Back gate has drop off that caused coach to drag when driving out.

Rating:

5.0

I had a hitch installed on my 2019 Jeep Grand Cherokee. The service was great and the people at the shop were great also. Alan in Irving Texas

Rating:

5.0

Very professionally run facility

Rating:

4.0

Everthing was perfect, but one thing., after I moved out one day before my contract ended, I returned the key-pass to the office staff and three days later they kept charging me for another month.

Rating:

1.0

.

Rating:

3.0

Understaffed at busy times

Rating:

2.0

Additional Personnel is needed to serve customers. My move in appt was at 11 but did not get U Haul containers until much later at around 1 pm. Manager was very apologetic and nice but I lost time.

Rating:

5.0

Tamesha is an excellent mgr and the perfect upgrade this location needed.

Rating:

3.0

There were always issues with the gate and my card didn't work many times. Once I got a remote, it would only open one or the other gate.

Rating:

3.0

There was a fair amount of misinformation. I tried to explain but there is a character limit to what I can write. Miscommunication between booking and staff in my opinion.

Rating:

4.0

grea

Rating:

5.0

Storage facility was convenient and less expensive than other alternatives, even with a small rate increase that occurred the month after we moved in.

Rating:

5.0

These comments are based on my impression from the moving helpers I contracted thru UBOX. Thank you very much for adjusting and accommodating the last minute decision to avoid the thunder storms!

Rating:

5.0

Good job

Rating:

5.0

Best UHaul facility in the area adjacent to place to refuel. Really efficient and knowledgeable TEAM!

Rating:

3.0

The box was supposed to be delivered to Grapevine, Tx. I called to make sure that will be done but we had to drive to Lewisville several times in order to empty it. We found that very inconvenient.

Rating:

3.0

Really need more people there to help....answering phone service was very poor

Rating:

5.0

Everything was really great and the staff was so helpful.

Rating:

1.0

Was charged for monthly storage of U-box because the location did not have a fork lift driver to load unit. Also was told unit would be ready for pickup a specific day. not ready in time.

Rating:

5.0

Staff was great and very helpful

Rating:

5.0

The lady working the front was awesome!

Rating:

5.0

U haul made my relocation very easy

Rating:

4.0

The u-boxes arrived safely and in excellent condition. Nita was very pleasant and accommodating at delivery. Kaydi was also very helpful and pleasant to work with in the office.

Rating:

5.0

Thanks

Rating:

5.0

Friendly and very helpful with all my questions.

Rating:

5.0

Overall a good experience

Rating:

5.0

Ms flowers was very helpful and friendly

Rating:

5.0

Everything about our experience was wonderful. Staff and delivery drivers were friendly and helpful.

Rating:

5.0

We used Ubixes and the service was wonderful. Scheduling was easy,,pickup and delivery were done on time, and the staff and drivers were so friendly and helpful.

Rating:

5.0

Nita was extremely helpful and friendly!! Will be reaching out to Nita for any future U-Haul questions and services.

Rating:

5.0

Great people!

Rating:

5.0

n/a

Rating:

5.0

If I ever need a storage unit again I will go to Uhaul first!! Nothing but friendly and professional people. Love the 121 and main office each and everyone nothing but nice to me. Thank you U haul.

Rating:

5.0

Excellent! They took a lot of stress out of our move.

Rating:

5.0

Great

Rating:

5.0

Best storage experience

Rating:

5.0

Staff was great

Rating:

5.0

Staff is great. I told them what I needed and they came up with the best solution for me at the lowest price. Best storage experience I’ve ever had.

Rating:

5.0

They did a great job

Rating:

4.0

The light in the climate controlled building does not stay on long enough. I would have to walk from my unit down the hall to activate it again. For senior citizen it was not a good situation

Rating:

5.0

Staff is friendly and very efficient. Very well maintained.

Rating:

3.0

O

Rating:

5.0

UHaul moved us May 2018 from Sacramento to Lewisville TX. Loran and Tina were professional and available for us to access bins as needed in the 4 months of storage. Service was excellent!

Rating:

4.0

None

Rating:

5.0

Great

Rating:

1.0

Staff were unresponsive and never returned my call. The main Uhaul tried several times to contact the local office with no success, left a message but it was ignored. My shipment was late. Horrible.

Rating:

5.0

The only interaction we had with Lewisville staff was with the delivery of our UBoxes. The ladies were very friendly & knowledgable.

Rating:

5.0

Great Customer service....

Rating:

4.0