Customer Reviews for U-Haul Moving & Storage of Lake Lewisville

3,627 reviews

811 E State Hwy 121 Business   Lewisville, TX 75057
(1/2 Mile East of I35 on the corner of 121 Business & Main St next to QT)

(972) 420-1211

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(972) 420-1211

811 E State Hwy 121 Business
Lewisville, TX 75057
(1/2 Mile East of I35 on the corner of 121 Business & Main St next to QT)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

annie knapp 
Rating:
5.0

Customer did not leave a comment.

Megan L Vara  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Huth 
Rating:
5.0

Employees were knowledgeable and pleasant to work with.

debra gillis 
Rating:
5.0

Great service!

ARCHIE RISON 
Rating:
5.0

Customer did not leave a comment.

ERNEST PRUITT 
Rating:
5.0

Customer did not leave a comment.

Jamie Parish 
Rating:
4.0

Customer did not leave a comment.

jose tamayo 
Rating:
1.0

Employee dropped trailer dolly onto truck leaving huge scratch and decent and said and I quote “sorry buddy” and the manager wasn’t on site to fill out a claim form. The trailer we got the inside was filthy there was even a half eaten cliff bar inside. One of the worst U-Haul experiences of my life

Corbin Young 
Rating:
4.0

The computer system was messed up, requiring the people at the site to take additional time. This is NOT a problem with the location, but a problem with U-Haul's computer system. That caused a delay in the rental, but again it was not the locations problem but a problem with U-Haul's computer system.

Ralph Rodolico 
Rating:
3.0

Customer did not leave a comment.

Louis Reynolds 
Rating:
4.0

System downtime (Uhaul IT issues) the morning of March 14th, delayed check-in significantly. But Marco was very helpful stepping in to get me going as soon as the system was back up and running. Return was a breeze!

Dennis Pettit 
Rating:
4.0

Was not correctly informed about after hours fees when speaking to Attendant and billing amount was incorrect.

Kishen Patel 
Rating:
5.0

Customer did not leave a comment.

Thomas Harris III 
Rating:
4.0

Communication was above average, although somewhat repetitive. Delivery and pick up drivers were on time and efficient. I would have loved to have had some type of hooks/loops inside the box to tie down or secure items.

Robin Fry 
Rating:
5.0

Customer did not leave a comment.

Mehdi Zoghbi 
Rating:
1.0

Customer did not leave a comment.

Minne Davis  |  Overall Experience 
Rating:
3.0

For someone who needs a storage unit and has never been (spoiled) by better aesthetics and service(from a different uhaul location) this is an "okay" location. The BEST customer service in the handful of years I have EVER received at this location, was the day I closed my storage unit; not even from the day I opened it, which was an awful mess.

KIRA GURGANUS  |  Overall Experience 
Rating:
5.0

I’ve had storage units with Uhaul so long I can’t remember I’ve rented so many trucks and trailers I can’t keep count I have two different Uhaul offices here in Lewisville and both counters are very friendly and professional to work with- I sure would like a discount for a truck to drive one way to Tampa Florida for a two bedroom house

Teresa Wonka  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nayka Mendoza 
Rating:
5.0

Customer did not leave a comment.

Shirley Wheeler  |  Online Move In 
Rating:
4.0

I do refer y’all to others.

Debbie Galvan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GONZALO VAZQUEZ 
Rating:
5.0

Customer did not leave a comment.

Ryen Levi 
Rating:
5.0

Rep is testing trailer. I took my vehicle to dealership and my lights worked fine so it's a problem with the trailer lighting.

Heather Hunter 
Rating:
5.0

Customer did not leave a comment.

Justin Sheppard 
Rating:
5.0

Customer did not leave a comment.

Cody Griest 
Rating:
5.0

Customer did not leave a comment.

ANGIE DESKEWIES MCKEE  |  First Impressions 
Rating:
5.0

Both the counter clerk and the outside assistant were DYNAMIC...many thanks for being professional and customer focused...BTW - the lady (manager?) who helped me with the initial call was extremely helpful...she was very knowledgeable, helped answer my questions so I could determine the correct equipment or reserve...WELL DONE !!

Garry Gramger 
Rating:
5.0

Shawn - Very helpful and courteous in assisting me with my storage. Awesome employee!

Jamie Parish  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Trentel 
Rating:
4.0

Have equipment ready for reservation start times.

Cory Morgan 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY ONONYE 
Rating:
5.0

Customer did not leave a comment.

ADAM STEEN 
Rating:
5.0

The staff here was very helpful/friendly and professional in helping me. Thanks for a great experience.

Darleen Fisher  |  Overall Experience 
Rating:
5.0

Many reviews said that Ubox may not keep your stuff in good shape but the Lewisville location did. We had our stuff shipped from Portland Oregon and then stored in Lewisville for 3+ months and when it got delivered to our new place months later, our belongings were dry, clean and exactly as we left them. Granted there was a small hole in the bottom of the door which we stuffed with plastic bags before closing it up so just watch for little things like that. We also plastic wrapped all our pillows, couch cushions etc just incase of any water damage but none was noted. Price was decent as well considering it traveled 2,500 miles and was then stored for 3 months and then delivered to our new home. Thanks!

Katherine Creer 
Rating:
5.0

Great customer service!

Michael Mcelroy  |  Online Move In 
Rating:
5.0

Keenan did an excellent job of getting me set up with the tow dolly I needed. He was fast and efficient and did a professional job getting me hooked up and rolling out as fast as possible. The equipment, however, seems to be falling apart and not being repaired in a timely manner. Keenan worked hard to find me a tow dolly with working lights. Finally he did find one, and I was ready to go. It seems to me that having a dedicated repair tech on staff would be a great benefit to UHaul for both customer experience and the bottom line.

Eric Garrett 
Rating:
5.0

Get crew at this location!

Ethan Powell 
Rating:
3.0

Your price for the trailer went from ~$680 from Oct-Nov and jumped to $1099 in January. I feel like I was price gouged for it to almost double.

John Verhine 
Rating:
1.0

I booked my turck for a 10 am pickup, the location was closed . had to call customer service and get an alternate location that delayed me till 11am. when i finally got the truck the tank was completely empty. I am realy disapointed with Uhaul. i will never rent with you again.

STEVE WESONGA 
Rating:
5.0

I was a little disappointed that I had to pay milage to movers because my local uhual wasn't able to provide a box for me even tho I had it reserve two weeks in advance

Silvia Can 
Rating:
5.0

Customer did not leave a comment.

Ethan Powell 
Rating:
5.0

Customer did not leave a comment.

Michael Doran 
Rating:
3.0

Employee that setup our trailer was helpful and informative. Employee that rang us up did not show us the vehicle, when we located it we had to go back in to have them move trucks blocking it in. Though did instruct for the truck/hitch connection. Other employees unprofessionally conversated loudly nearby. Received texts to confirm equipment numbers but once home/viewed, link was expired.

Amanda Sheehy 
Rating:
4.0

I am exceedingly disappointed with the lack of communication. All retail workers were professional and pleasant. It is clear your use of automated messages falls far below acceptable standards of communication. I understand delays occur but to repeatedly have to reach out to follow up on the status after not being informed of changes is more the just an inconvenience, it's disrespectful of my time and money. My shipment was delayed multiple times without official notice. The retail location workers were not kept up to date on the status either. I do not blame them and they did everything they were able to try and work it out with me. Again everyone I spoke to and interacted with from the retail location was professional and pleasant. After all this I would be reluctant to refer anyone I know to using your services.

Melissa McCloskey 
Rating:
3.0

Customer did not leave a comment.

Antonio Brown 
Rating:
5.0

Staff was friendly professional and very helpful!!! So glad I was referred to that location. Thank you all for being sooooo HELPFUL!!!

LT Johnson 
Rating:
5.0

Customer did not leave a comment.

Jeanette Castillo 
Rating:
5.0

Customer did not leave a comment.

Keith Ritenour 
Rating:
5.0

More than satisfied with service received. All staff was friendly, helpful and very responsive to include arranging for our box to be delivered a week early. Thank you for your services!

Kathryn Hwostow 
Rating:
5.0

Customer did not leave a comment.

Carlos Davila 
Rating:
5.0

Very friendly and helpful

DEBBIE SOUTHERLEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim Kinnear 
Rating:
5.0

Customer did not leave a comment.

Gregory Grant  |  Overall Experience 
Rating:
5.0

Good service

alexander grateron 
Rating:
5.0

Customer did not leave a comment.

Spencer Bohannon Yule  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDRY DIAZ 
Rating:
5.0

Customer did not leave a comment.

Jacob Bierwagen 
Rating:
4.0

Customer did not leave a comment.

Lawrence below 
Rating:
5.0

Great Experience 👍

Melvin Lewis 
Rating:
5.0

Accure on milich and gas

Hector Bautista 
Rating:
3.0

My tv was broken. I kept getting charge for things I shouldn’t have.

Jasmaine Bradford 
Rating:
5.0

Customer did not leave a comment.

Michael Caban 
Rating:
4.0

Rates are to high. $266 for one day rental!!

Greg Quinn 
Rating:
4.0

My 64 itch television was broken

Jasmaine Bradford 
Rating:
5.0

I definitely needed two but was recommended only 1. But A+ everyone was great from the people on the phone to the poeple I dealt with at both texas and in WA. I would 100% recommend this service again.

Brian Lee 
Rating:
5.0

Customer did not leave a comment.

jOHN McCLAY  |  Overall Experience 
Rating:
2.0

Customer service was terrible I had questions that did not get answered Also did not get any details on if I needed more days how much it would be I did not want this as my pick up location for that reason U-Haul could not get a trailer to my requested pick up location

Charles Boettcher 
Rating:
3.0

Customer did not leave a comment.

Leigha Harbeitner 
Rating:
5.0

Customer did not leave a comment.

Aaron Post  |  First Impressions 
Rating:
4.0

Truck was dirty: mud on floors of cab, cup holders full of crumbs. Manager cleaned driver side while I waited. Tank was empty so I had to fill-up immediately. Staff was friendly and helpful, but took longer to get in/out than expected after doing on-line check-in.

James Mining 
Rating:
5.0

Just do what you do! It was great.

Arlene Mason 
Rating:
5.0

Customer did not leave a comment.

Tristan Lawrence 
Rating:
3.0

Customer did not leave a comment.

Wesley Webre 
Rating:
4.0

After a touch start, the people at this location were more than helpful solving my problems.

Craig Newkirk 
Rating:
3.0

Customer did not leave a comment.

Draven Griffin 
Rating:
5.0

Everyone was no nice and accommodating. The great assistance made the journey a lot easier and more enjoyable ☺️

parker null 
Rating:
5.0

Customer did not leave a comment.

Kehinde Abayomi 
Rating:
5.0

Customer did not leave a comment.

Ryan McDonald 
Rating:
5.0

While the Uhaul associate was attaching the auto transport trailer I was assigned, I noticed that one of the front tire tie-down straps was torn and frayed, and not long enough to be functional. Would have been a safety issue. The Uhaul associate promptly helped me attach to a different trailer in good condition.

Benjamin Cox 
Rating:
1.0

Customer did not leave a comment.

Minne Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Minne Davis 
Rating:
5.0

Customer did not leave a comment.

Kendall Kinnear 
Rating:
5.0

The only problem was the wires were exposed and caused it to blow a fuse and had to spend 11/2 hours at car dealership to figure out why all of our lights and dashboard were working.

Connie Steele 
Rating:
5.0

Customer did not leave a comment.

Venkat Potturi 
Rating:
5.0

The gentleman at the counter was very helpful and courteous. Thank you for working on Christmas Eve.

Mary Oramas 
Rating:
5.0

Customer did not leave a comment.

Paige Kirk 
Rating:
5.0

Nice job

Robert White 
Rating:
5.0

Customer did not leave a comment.

Lionel Whyte 
Rating:
4.0

The moving help was not assigned correctly in Texas. It could have been better if the moving help also assigned correctly for my 2 u-box.

Lincy Louis Ravi Kumar 
Rating:
5.0

Customer service was very helpful. I was running late to pick up the rental truck and everything went smoothly. The gentleman at the counter was gracious and patient. I recommend this location.

MARY Oramas 
Rating:
4.0

The only complaint that I have is that one of the entrances was always blocked By the employees so you had to drive around to the other entrance.

Laseana Harrington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melvin Mageson 
Rating:
4.0

Quick return.

Michael Samlaska 
Rating:
2.0

Customer did not leave a comment.

Derrick Fulton 
Rating:
4.0

Everything was on par for UHAUL. the people / employees were very friendly and helpful. Check in / out was super easy. my comment about equipment cleanliness is somethings that i find as standard.... is it policy of UHAUL NOT to wash the windows in the cab portion - windshield; side windows are ALWAYS DIRTY! Every uhaul seems that way. .. This particular truck also seems like it is very low on power... maybe time for an over- HAUL??? 149k miles - maybe good on diesel engines... but this is a small cargo truck. no way would I take it out of the DFW area.

patrick sanger 
Rating:
5.0

Nothing u good.

ALBERTO MEDRANO 
Rating:
4.0

Customer did not leave a comment.

Vincent Arra 
Rating:
5.0

Customer did not leave a comment.

calvin pacled 
Rating:
5.0

Customer did not leave a comment.

Tamlyn Baker 
Rating:
5.0

The staff was very helpful!

Jan Richards 
Rating:
4.0

When first viewing and choosing a storage unit, a staff member should accompany you.

Pam Holick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nia Young  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Gary Morris 
Rating:
5.0

Customer did not leave a comment.

Jon Land 
Rating:
2.0

Customer did not leave a comment.

Delano Thompson 
Rating:
5.0

Customer did not leave a comment.

Nelson Barradas 
Rating:
4.0

The truck was very old and very hard to drive

eldho chack 
Rating:
1.0

No me gustó el servicio porque me dieron el camión con 1/4 tanque de gas y no rodé mucho solo fueron 15 millas y me cobraron 30$ de gas

leonardo parra 
Rating:
5.0

Customer did not leave a comment.

William Schmitz 
Rating:
5.0

Customer did not leave a comment.

TRINESHA Ogungbesan  |  Overall Experience 
Rating:
5.0

Dijon and Kobe were very helpful (i.e the day before I picked up my rental; as were Lin and Maria the day I picked up my rental and the day after I returned it. They're all great!!!

Michael Jack Johnson 
Rating:
5.0

GREAT GREAT CUSTOMER SERVICE!! DEFINATELY WILL BE BACK!

CASSANDRA GARY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juha Taalikka 
Rating:
5.0

Customer did not leave a comment.

Jeff Morrison 
Rating:
5.0

Customer did not leave a comment.

VANESSA WOMOCK 
Rating:
4.0

Customer did not leave a comment.

Abelina Fitzpatrick 
Rating:
5.0

Customer did not leave a comment.

JOHN BLOOM 
Rating:
2.0

The location that I originally reserved a truck from was unable to provide me with an operable vehicle. It took close to an hour to process my transaction at the Second location due to slow computers. I was charged for four gallons of gas to return the fuel tank to its original level. I drove 16 miles and only ran the truck while driving, this seems excessive unless your truck gets 4 miles per gallon.

Rick White 
Rating:
5.0

Customer did not leave a comment.

VANESSA WOMOCK 
Rating:
5.0

Customer did not leave a comment.

Darleen Fisher  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

michael brett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Birth  |  First Impressions 
Rating:
5.0

The Manger Lynn Torres & Sheila provided excellent customer service & service recovery. Thank you.

Sayeeda Hyder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANITA OWENS  |  First Impressions 
Rating:
5.0

Fast and friendly service.

Danielle Green  |  First Impressions 
Rating:
5.0

I think the last time I started renting from yr 2020 or 2021 can't remember 🤦🏻‍♀️I've rented from you guys before weather was a unit or a vehicle I've always love coming back to u being is so much easier to stop by rent a truck or a unit without any stress at all. I will miss u hopefully I'll be renting u again, but not to soon😂. Thank you for being part of my family all these years

Marilyn Melton  |  Overall Experience 
Rating:
5.0

Excellent storage to rent

Francis D  |  Overall Experience 
Rating:
5.0

The whole staff was very welcoming. The young men are so courtesy and well mannered… Facility was very clean and they made everything easy

Claudia Hicks  |  First Impressions 
Rating:
5.0

I love how the staff were really to attend to your needs.

deborah sawuna  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denzel Murphy  |  Overall Experience 
Rating:
5.0

Staff from the GM to the employees were friendly and helpful

David Braswell  |  First Impressions 
Rating:
5.0

Great crew and facility!

Richard Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Fonza  |  First Impressions 
Rating:
5.0

Great people to deal with……Top to bottom.

Marshall BRANSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAYURBHAI Patel  |  First Impressions 
Rating:
5.0

Wendy was amazing! I have a unit at another location, but this was by far the smoothest and easiest experience I’ve had so far.

Shannon Vaughn  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Srikanth Dinakaran  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronysha Fletcher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARTON GOODWIN  |  Overall Experience 
Rating:
5.0

None

julier suero  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brad Sechlar  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

JACK AND JILL NORTH TEXAS CHAPTER  |  Overall Experience 
Rating:
2.0

Lots of water damage; rats had a field day.

Elias Wakefield  |  Overall Experience 
Rating:
5.0

Manager was awesome helpful and staff

Gary Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca Chambers  |  Overall Experience 
Rating:
2.0

My entire move was horrible. I will never use Uhaul again for my moving needs. Broken down truck. Missing equipment and storage unit not ready. Missing lock. Such a mess.

Katrisha Masters  |  Online Move In 
Rating:
5.0

I love how hard the employees work to give a wow experience to the customers. U haul' s torage is very pricey. Besides that they have great customer service. I appreciated that. The head store manager rocks. With his beautiful smile hae fixes everything. Yeah u haul'. .

Michelle Jones  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Kendra Milton  |  Overall Experience 
Rating:
5.0

GREAT STORAGE

eric menzies  |  Overall Experience 
Rating:
1.0

When I rented unit 224 I was offered 1 month free from renting a trailer to move back from Working in Pennsylvania on March 13th. I was told I had to pay for April to move in. I paid April & moved in. The unit had dirt & trash inside the unit & outside from a bad door seal & located in the corner. April 13th my Debit card was charged again for April & wasn't supposed to be billed until May 13th. I Called the main office from online# & the lady agreed ì shouldn't have beeen charged. I called the store on the 14th but was told the manager was out until Monday but would call me back. Donnie never did call back. I went to the unit on the 17th & when I opened the door it the floor & all my stuff & bed was covered in dirt, trash & mice & rat feces. The manager Donnie went to the unit & told ne he would find another unit or credit me . After several days he offered to repair the door and Clean up or I could move to another unit. Never did follow-up with crediting the double charge. On Friday 21st I moved to another storage facility but Donnie was not available Nor returned my call. I have disputed The duplicate charge & Asking for April to be prorated from 13th to 21st and credit by bank account.

Frank Francis  |  Overall Experience 
Rating:
2.0

R v was broken in two and I lost three hundred dollars worth of tools. It was not the fault of your staff.

bob blocker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tyree dunbar  |  First Impressions 
Rating:
1.0

The manager or boss at the Aubrey location racist. Definitely do not recommend

MATTHEW BROWN  |  First Impressions 
Rating:
5.0

The only thing I have to complain about was when they parked their storage box hauling truck in a space that made it difficult for me to maneuver my 42 ft 5th wheel camper around, especially backing in. There was a much less obstructive place to park it in the corner as opposed to right in the middle where myself and other people needed to get around.

Craig Sloan  |  Overall Experience 
Rating:
1.0

Was told since I rented a trailer I was eligible for 1 free month rental. If I checked out prior to end of the month would not owe any additional money. Lewisville office made me pay for 2nd month up front. Jot what I was told over the phone.

Frank Francis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bob blocker  |  First Impressions 
Rating:
5.0

Good service right prices

Gerardo DeAnda  |  First Impressions 
Rating:
2.0

My satellite trailer was in storage for over 7 years. Unit 1401. Recently it was vandalized and the manager was unable to provide video footage to assist me. The Antennae mast and very expensive commercial WiFi radio were stollen. They simply cut all the bolts and took everything including heave duty power cable with the trailer. Also the gate was wide open and didn’t function for the last week it was there. Up until this time I was comfortable, but then realized afterward that it was very unsecure. I won’t recommend your facility.

MICHAEL CREAMER  |  Overall Experience 
Rating:
5.0

I came in very frustrated due to another uhaul location renting me a unit that was unavailable, someone else’s items were still being stored. The staff at Uhaul of Lake Lewisville were extremely courteous and helpful. They set me up with a new unit so that I could move in immediately which was a relief given I drove 2 days from Virginia and had movers with me. In the end it worked out because this U-Haul location was immaculately clean and felt more secure than the other location.

Cara Fischer  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lucille Powell  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jessica Scott  |  Overall Experience 
Rating:
1.0

1. Well lit yes. Not Secure after I was allowed to exit by UHaul staff coming out to release me it still showed me inside. I went inside to better understand being locked in. I asked the staff to show me as out they told me that stuff is never accurate. Therefore anyone can be inside and it is not secure, 2. Not convenient when held prisoner behind gate without ability to exit. 3. Not convenient when must wait 15 minutes on phone to asked yo be let out. Then 20 minutes inside office waiting to find out why I could not exit. 4. No rude especially when I was closing out my account. 5. Rats tore up bed wrapped in plastic (bed trashed), ate bottom of furniture, urinated on bench (bench trashed). Had to wipe down hard surface furniture with bleach. I will have to sort through papers, & photo boxes outside with rubber gloves. I closed after 6 years due to rats and being locked in behind gate. Unable to resolve before rating because no one is available. Excuse for everything. New owners. I was told to get new access. I was not. Even with new card unable to get out and one access gate doesn't work.

SHEILA GLAZE  |  Overall Experience 
Rating:
5.0

Best Company ever. Thank you Uhaul ❤️

JOHN TODORUT  |  Overall Experience 
Rating:
5.0

Only issue was card reader not working properly to allow me to leave. I am hoping that this has been fixed

Dawn Mabius  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff Reed  |  Overall Experience 
Rating:
2.0

I can never get out the gate Im constantly getting locked in I just got this yesterday

TRINESHA Ogungbesan  |  First Impressions 
Rating:
1.0

Fix the f*cking gate guys. Its veen weeks at least, that I know of. Totally unacceptable. We have work to do. We don’t want to come and mess around begging the office to open the gate every time. Absolutely unprofessional at the highest level.

Trevin Warren  |  First Impressions 
Rating:
5.0

I would always refer people to U-Haul, especially the Lewisville location.

KATHERINE HARRIS  |  Overall Experience 
Rating:
5.0

Matt, who helped straighten out my storage unit situation from when I moved from a bigger unit into a smaller interior unit, was very nice and helpful!

CASSANDRA JOHNSON   |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Wendi Humphrey  |  Overall Experience 
Rating:
3.0

Went by the store the other day to get propane, and the front door was locked at 11 am in the morning on a weekday. Not the first time this has happened.

Malcolm Jones  |  Overall Experience 
Rating:
1.0

The facility appears to be clean and well maintained but it is completely infested with rats. Our belongings were soiled and destroyed by rats. I am very disappointed that the manager did not suggest another facility since she was aware that we were storing personal belongings and not machinery. We were refunded 2 months rent of our 14 months in an effort to make amends but it did not equate to the damage and loss.

LAURIE LEWALLEN CUMMINGS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff Reed  |  First Impressions 
Rating:
5.0

Staff was very friendly and was able to get me into my rental quickly.

Canary Construction  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Tucker  |  Overall Experience 
Rating:
5.0

Jonathan was super helpful and took the time to see that my many questions were answered. I am totally satisfied with what I consider outstanding customer service!

Paul Davidson  |  Overall Experience 
Rating:
5.0

address the issue very well

Rondy Brown  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Caden Bird  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Marco Castillo  |  First Impressions 
Rating:
4.0

Muchas gracias bien servicio

estrada santos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

heather kosowski  |  Overall Experience 
Rating:
4.0

Their were mice throughout our storage unit that ate out mattress and many other items. Thx

Kurt Heinemann  |  Overall Experience 
Rating:
1.0

I requested a move out on 11/6 but it wasn’t processed until my next payment was due which I feel is so that you guys could charge for the full month.

BRIANNA BROWN  |  Overall Experience 
Rating:
1.0

I have the poor rating on recent experience. I had the storage for four years without any problems. It was excellent up until about August. Sometime between August 28th and October 15th someone attempted to break into my trailer. The office staff told me I could contact the company that monitors the cameras for information on who did it. The monitoring company told me because I didn’t have their insurance they couldn’t assist. Then, when I went into the office to check out yesterday, the male that was at the desk told me he could not check me out. He said I had a $148 balance due to my credit card declining the past two months. I told him I have been paying my bill through the app and there was no balance showing of any kind. He again told me he could not check me out due to the balance due. I asked for a print out of the balance. He again told me he could not check me out. I again asked for a printout showing a balance. He laid a paid bill showing checked out of the counter. I don’t know if he thought his totally unprofessional behavior was funny or he was trying to scam me out of money. Either way, it was a horrible representation of U-Haul.

MELANIE BARNETT  |  Overall Experience 
Rating:
5.0

Provide good services for customers , I like it

OLIVIER DIAEANZA  |  Overall Experience 
Rating:
5.0

Very good experience. Staff was friendly and helpful! Would recommend this location over any others!

Deanna MAdams  |  Overall Experience 
Rating:
1.0

I will never do business with Uhaul again and will make sure no one I know does as well.

Damien Delatorre  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricardo Gutierrez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Shakula  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIO ALBA  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Quincy Hobbs  |  Overall Experience 
Rating:
5.0

good people and helpfull

Eber Flores  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert mckay  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Quincy Bryant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NOLATTA LEBLANC  |  First Impressions 
Rating:
5.0

I was very pleased with the customer service that your associates the friendliness of the (staff ) associates very good work ethics The communication of the manager following up Feedback trying to improve your establishment I was particular happy with the customer service one young man helped my family and I can’t remember his name but it was Saturday the 27th 2022 he was friendly he was helpful Also my daughter and I could not get the lock off and he said he would be right with us after he help the other customer that he was already helping he came in a timely manner and he came and unlock the lock Then later he extended a warm helpful hand and asked if we need water Showing he was very concerned we had been out in the heat for a long time unloading our storage units to move out I felt like he went above and beyond customer service just show empathy and compassion and a very warm heart that means a lot today in the days we all are living in You had one of your associates I consider them as associates and not employees like a partnership because if it wasn’t for them you would not be successful in the company My daughter and I returned a dolly after seven and your associate that was there U-Haul was close at that time he was still working helpful and friendly So please thank him for that And the rest of your associates From day one April 30 2022 help my family and I Please keep up with the good customer service that you are providing because that is a reflection on the manager Have a blessed night.

Rhonda Henley  |  Overall Experience 
Rating:
5.0

The general manager was helping people and training more than one person. He did an excellent job keeping calm, training and helping customers all at one time. Bravo Chauvon.

Donna Vaughn  |  First Impressions 
Rating:
4.0

Everything was good except I wish I could’ve changed my billing date.

Joseph Colley  |  Overall Experience 
Rating:
5.0

Great facility with a staff that is very helpful. The space between units gave perfect ability for a truck to back in and load/unload. I also used the space to store a Jeep hardtop so I was able to roll in/out without an incline and roll it in place without fear of tippping over/get out of balance. I know everyone has unique needs, but this was important to me and you have a perfect location. If 1 suggestion, you may want to add a 2nd dumpster as it was always filled up by the end of a weekend. Your access and convenience were solid and an important feature as we move out or swap things in/out of the unit.

Timothy Welpott  |  Overall Experience 
Rating:
5.0

Great customer service. After a small hiccup, they were able to get my taken care of.

Rashad Jones  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Steven Mcgowan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quincy Bryant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD SAMPLES  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Valencia Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

antonio nieves  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patricia robinson  |  Overall Experience 
Rating:
3.0

I attempted to move out of my parking spot for a month and couldn't receive any assistance. I had to physically go into the office and cancel.

Fredrick MCkinnney  |  Overall Experience 
Rating:
5.0

Staff is always helpful!

Cindy mckee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence Mikell  |  First Impressions 
Rating:
5.0

Special thanks for the added attention from the employees when I had to bother them as they were getting into their cars to leave to help me figure out the pin. Moving is no joke especially when during an emergency. Much thanks again!

Jessica Scott  |  First Impressions 
Rating:
1.0

Other than constantly being blocked in from people who didn't even belong here and having my property stolen, and being told I had to get the police involved to see security footage, it was great.

Pete martiez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oscar Milla  |  First Impressions 
Rating:
1.0

I have photos of my storage items inside the storage unit and have posted them on social media. They speak for themselves. I reported the issue multiple times and was offered no reasonable solution.

Rochelle Stafford-Lenow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine E Schlenker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

james nix  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RICHARD WINES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kimberly shupe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashlee Gore  |  Overall Experience 
Rating:
5.0

Awesome customer service

Walter Diaz  |  First Impressions 
Rating:
4.0

Was a very friendly experience over all. However upon renting the storage unit online it said I would get my first month free. Upon arrival I was charged full price for all months and did not get the first month free as shown online . So I was very disappointed and did not stay long.

Amanda Norris  |  Overall Experience 
Rating:
5.0

Great staff! Would do business here again!

James Smith  |  Overall Experience 
Rating:
5.0

very good

orlando sacalxotr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joan GONZALES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Roberts  |  Overall Experience 
Rating:
1.0

In the first place I was giving the wrong unit so the unit I had lock was cut on it I wasn’t notified. And I had a key that didn’t work, it was a Hassan going to the office explaining the situation since it should have been told to me.? I’m not sure what kind of people who are working for those company but communication and listening skills are needed. So I’m glad I don’t have anything else in storage and when I told the young lady I was closing the unit she said she would send me information to me by email that she has closed the unit I didn’t get anything. Worst service I have encountered.

Wanda Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES KING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES KING  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

antonio nieves  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shellea Coleman  |  Overall Experience 
Rating:
5.0

Easy access and plenty of space to maneuver travel trailer. The electric availability was handy at times.

ALAN DICKERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shannon williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roy Nettles  |  First Impressions 
Rating:
4.0

Everything about the facility and the employees is great. But the actual service is overpriced. I found a unit at a different company for a third of the price, same size and features.

Andrea cervantes  |  Overall Experience 
Rating:
5.0

Great Job!!

Darrell Patterson  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Eveline Strickland  |  Overall Experience 
Rating:
5.0

Everyone was always so kind whenever I had questions, thank you so much for making my storage & moving process so easy! I will definitely be back in the future!

Kendall Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Arnold  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

renee richardson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Iesha Hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamesha Scott  |  Overall Experience 
Rating:
5.0

Moved out only due to increasing pricing not in line with the area and market. Found a comparable place $48.00 cheaper per month.

TODD CRAWFORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA TAYLOR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN HOOD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billy Ross  |  First Impressions 
Rating:
5.0

The staff was very kibd friendly and knowledgeable. They really made it a very quick and easy move.

Keshu Jones  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Vista Santos  |  Overall Experience 
Rating:
5.0

Good people working there. Quick, efficient and took the time to show me how to get in and where my stroage unit was. A group to be proud of their service

James Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAN DOCKERY  |  Overall Experience 
Rating:
5.0

Nice work

lamon fowler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberts Automive Repair  |  Overall Experience 
Rating:
4.0

There was one customer service rep that was truly amazing… Angela! The rest were lacking in customer service skills. It is ridiculous how customer service has gone way down over the years. One rep needed to go outside to assist the customer in front of me; instead of saying I’ll be right back to assist you…. She looked at me and walked out the door…leaving me in the building alone…smh

ANGELA TAYLOR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Torres  |  Overall Experience 
Rating:
2.0

Tamesha Scott was extremely rude .She texted and messaged me from private email meaning there's no record.She basically stole me and my daughter's belonging our clothes and memories.I told her when I was given the fee month that I would be ending my stay when month was over. She said I never did and let the bill accumulate for months to where I had to pay over 1,000$ to get it back when I was led to believe that it's was only the late fees so I can get it out..Why would I want to let my bill go to over 1,000$when we was homeless and couldn't pay even 100$. She ripped me off locked me out instantly. We lost items we really cared about because of her actions. I hope tamesha and U-Haul are happy for the couple bucks they made off my unit ..the sentimental value was priceless.

vincent guerrero  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamonica Dalcour  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan DeSimone  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dylan Schlemmer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amber Rose  |  Online Move In 
Rating:
5.0

I’m not sure if there were cameras in the actual building. I was in building 7. If there weren’t cameras than I would suggest that since I was alone with my disabled son. Cameras add a sense of security.

Julia Liotta  |  Overall Experience 
Rating:
5.0

Everyone I was in contact with here was always very polite and professional. The facility was clean and well taken care of. I recommend this facility for everyone that needs their services.

Craig Humphreys  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George Clive  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George Clive  |  Overall Experience 
Rating:
5.0

Great staff, clean safe facilities and the manager Tamesha goes above and beyond.

garth willson  |  Overall Experience 
Rating:
5.0

The two ladies that assisted me at this facility were wonderful. They were very friendly, polite, and professional and were able to set me up for a storage unit very efficiently. The storage unit and the building it was in were clean and very well maintained.

Craig Humphreys  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELA Castiglione  |  First Impressions 
Rating:
5.0

Angela was direct and efficient. Called me about slot availability, I showed up, signed the contract got it done. Well done.

MELBOURNE KYM  |  First Impressions 
Rating:
5.0

Friendly staff.

George Clive  |  First Impressions 
Rating:
5.0

Great service.

Ricardo Ramon  |  First Impressions 
Rating:
5.0

The staff alone made this facility great but the prices and plans for u-haul are crazy high.

Johnny Arnold  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRELL INGRAM  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eva Maldonado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Kim  |  First Impressions 
Rating:
4.0

Just always had a hard time getting in contact with the facility via phone.

KELSEY BRAUNING  |  Overall Experience 
Rating:
5.0

Do not remember the rep that assisted me on my move in but he was friendly and very attentive to my needs

Nanetta Ragas  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERT ACEVES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Detrick Baker  |  First Impressions 
Rating:
5.0

We were there at 8:30ish on 3/8. I didn’t catch her name, but the woman who helped us was awesome. Very patient and friendly and accommodated our needs.

Susan Parks  |  First Impressions 
Rating:
4.0

Tamesha and staff were very friendly and accommodating. Good customer service rare, but at the Uhaul location, it still exists. Thank you!

TANGELA LOVE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELSEY BRAUNING  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cory Sweat  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICARDO VARELA BRICENO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randy Davis  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

rod deeks  |  Overall Experience 
Rating:
5.0

Always a pleasure to to business with

Stephen Croft  |  First Impressions 
Rating:
5.0

I really appreciate the service and staff. Thank you for all you have done.

PAUL HENDERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN JAMAAL MCKINNEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Ringenberger  |  Overall Experience 
Rating:
5.0

Very friendly staff, everyone was helpful and happy eager to please me and I love it.

Alisha Mckeller  |  First Impressions 
Rating:
5.0

The manager was great to work with.

Nancy Schrimsher  |  Overall Experience 
Rating:
5.0

Amanda and Alyssa were both polite, knowledgeable and patient. The General Manager Tamera Scott shows genuine happiness and courtesy, thankful for my repeat business.

Michael Allo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dave Donaldson   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VALERIE HOLLOMAN  |  Overall Experience 
Rating:
5.0

Jonathan and the young lady that helped me we're amazing. I was so shocked how friendly they were compared to other storage facilities I have used. Jonathan had a great personality and I appreciated that with all I have going on around this move. I recommend them highly and appreciate their help.

nadelya kinnon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cory Sweat  |  First Impressions 
Rating:
5.0

I use the storage unit as my warehouse for my event business. It allowed me to grow my business by giving me access 24/7.

ALISA RUSSELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VALERIE HOLLOMAN  |  First Impressions 
Rating:
5.0

Un lugar seguro, limpio, accesible y amigable el cual Cual quiera puede dejar sus pertenencias. Martha Duarte.

Martha Duarte  |  First Impressions 
Rating:
5.0

Excellent, efficient and careful move to the new facility. Very professional movers. Excellent experience!

Randy Davis  |  First Impressions 
Rating:
3.0

Gate issues

michael peace  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Silva  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marjorie Brown  |  First Impressions 
Rating:
5.0

Clerk was very pleasant, attentive and knowledgeable

Janice Jones  |  First Impressions 
Rating:
3.0

Overall a pretty good experience. Got a truck and car hauler with no issues, however the storage unit was a different story. Seems very difficult for the countermen to navigate or understand “the system”. Had made the storage unit reservation a couple days prior (with the manager) to move in to a 12x30 unit. Also had a second reservation for a 12x20, which I had made myself online. Ended up with a single 10x20 as they couldn’t find any available at the time of rental. Very nice crew, just seems the storage part of the system is difficult or different somehow.

Eric Girard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brent murray  |  First Impressions 
Rating:
3.0

We had mouse damage and poop on fabrics and stuffed animals that were in cardboard boxes.

SANDRA WALKER  |  Overall Experience 
Rating:
3.0

Never answer the phone or emails.

Eduard Laureano  |  Overall Experience 
Rating:
4.0

The employee who checked me in was a bit slow on the computer. He seemed new. Once he figured things out everything went smoothly.

RYAN BROWN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jill Reardon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bennett Ratliff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james rice  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Furr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edwin lugo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose frias  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

erik whitley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adolfo barrionuevo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eduard Laureano  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Renee Dubarton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jim adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Summer Austin  |  First Impressions 
Rating:
5.0

I needed to transfer to a bigger unit and the young man working there made it lovely. They really should be paid more. The customer service was amazing.

KIRA GURGANUS  |  First Impressions 
Rating:
1.0

Duplicate bank account charges after storage unit move out and release by manager. Fraudulent account credit receipt given to renter and bank account charged again day after (Move out notice form not

KARL OLSEN  |  Overall Experience 
Rating:
5.0

Customer service were very nice.

Christopher Rich  |  Overall Experience 
Rating:
5.0

Very helpful with everything that we needed.

lenora hunter  |  First Impressions 
Rating:
3.0

Short staff, excessive wait time for assistance, csr need knowledge

Sheryl Holmberg  |  Overall Experience 
Rating:
4.0

New employee checked me in but was nice, efficient and well spoken, Diemetrius I think. I can tell the new manager has sure improved the staff’s attitude from a customer service perspective.

Greg Weinmann  |  First Impressions 
Rating:
5.0

Great customer service. Made doing business with them easy.

Jacquelinegarnet Browder  |  First Impressions 
Rating:
5.0

From the moment I moved into the storage until the moment I left, I never had issues. Great staff.

Karina Orozco  |  Overall Experience 
Rating:
2.0

Difficult to drive coach out of facility. Main entrance often blocked by rental trucks and trailers. Back gate has drop off that caused coach to drag when driving out.

Ray Stanton  |  Overall Experience 
Rating:
5.0

I had a hitch installed on my 2019 Jeep Grand Cherokee. The service was great and the people at the shop were great also. Alan in Irving Texas

MARSHALL HILL  |  First Impressions 
Rating:
5.0

Very professionally run facility

David Belter  |  Overall Experience 
Rating:
4.0

Everthing was perfect, but one thing., after I moved out one day before my contract ended, I returned the key-pass to the office staff and three days later they kept charging me for another month.

Jacob Amaya  |  Overall Experience 
Rating:
1.0

.

oney garcia  |  Overall Experience 
Rating:
3.0

Understaffed at busy times

Michael Judkins  |  Overall Experience 
Rating:
2.0

Additional Personnel is needed to serve customers. My move in appt was at 11 but did not get U Haul containers until much later at around 1 pm. Manager was very apologetic and nice but I lost time.

Elizabeth Celio  |  First Impressions 
Rating:
5.0

Tamesha is an excellent mgr and the perfect upgrade this location needed.

Michele Sisson  |  Overall Experience 
Rating:
3.0

There were always issues with the gate and my card didn't work many times. Once I got a remote, it would only open one or the other gate.

NEIL PARKER  |  Overall Experience 
Rating:
3.0

There was a fair amount of misinformation. I tried to explain but there is a character limit to what I can write. Miscommunication between booking and staff in my opinion.

scott reddin  |  First Impressions 
Rating:
4.0

grea

Daniel Gonzales  |  Overall Experience 
Rating:
5.0

Storage facility was convenient and less expensive than other alternatives, even with a small rate increase that occurred the month after we moved in.

john westendorf  |  Overall Experience 
Rating:
5.0

These comments are based on my impression from the moving helpers I contracted thru UBOX. Thank you very much for adjusting and accommodating the last minute decision to avoid the thunder storms!

HIRONOBU IGARASHI  |  Overall Experience 
Rating:
5.0

Good job

HOWARD HUGHES  |  Overall Experience 
Rating:
5.0

Best UHaul facility in the area adjacent to place to refuel. Really efficient and knowledgeable TEAM!

Mark Shandley  |  Overall Experience 
Rating:
3.0

The box was supposed to be delivered to Grapevine, Tx. I called to make sure that will be done but we had to drive to Lewisville several times in order to empty it. We found that very inconvenient.

Michael Gurnsey  |  Overall Experience 
Rating:
3.0

Really need more people there to help....answering phone service was very poor

sherrie farrar  |  Overall Experience 
Rating:
5.0

Everything was really great and the staff was so helpful.

Joseph McAnally  |  Overall Experience 
Rating:
1.0

Was charged for monthly storage of U-box because the location did not have a fork lift driver to load unit. Also was told unit would be ready for pickup a specific day. not ready in time.

John Whitley  |  Overall Experience 
Rating:
5.0

Staff was great and very helpful

michael kennard  |  Overall Experience 
Rating:
5.0

The lady working the front was awesome!

steve thieme  |  Overall Experience 
Rating:
5.0

U haul made my relocation very easy

kimberly stanfel  |  First Impressions 
Rating:
4.0

The u-boxes arrived safely and in excellent condition. Nita was very pleasant and accommodating at delivery. Kaydi was also very helpful and pleasant to work with in the office.

martha wicks  |  Overall Experience 
Rating:
5.0

Thanks

jennifer murphy  |  Overall Experience 
Rating:
5.0

Friendly and very helpful with all my questions.

Sarah Rich  |  Overall Experience 
Rating:
5.0

Overall a good experience

Bryan Jones  |  Overall Experience 
Rating:
5.0

Ms flowers was very helpful and friendly

Peter van  |  Overall Experience 
Rating:
5.0

Everything about our experience was wonderful. Staff and delivery drivers were friendly and helpful.

donna pockrus  |  Overall Experience 
Rating:
5.0

We used Ubixes and the service was wonderful. Scheduling was easy,,pickup and delivery were done on time, and the staff and drivers were so friendly and helpful.

donna pockrus  |  Overall Experience 
Rating:
5.0

Nita was extremely helpful and friendly!! Will be reaching out to Nita for any future U-Haul questions and services.

Bradley Dorcik  |  Overall Experience 
Rating:
5.0

Great people!

JOSEPH ROACH  |  Overall Experience 
Rating:
5.0

n/a

Greg Caires  |  Overall Experience 
Rating:
5.0

If I ever need a storage unit again I will go to Uhaul first!! Nothing but friendly and professional people. Love the 121 and main office each and everyone nothing but nice to me. Thank you U haul.

FRENECIA HOLLIS  |  Overall Experience 
Rating:
5.0

Excellent! They took a lot of stress out of our move.

Allison Grant  |  Overall Experience 
Rating:
5.0

Great

michael kennard  |  Overall Experience 
Rating:
5.0

Best storage experience

michael kennard  |  Overall Experience 
Rating:
5.0

Staff was great

michael kennard  |  Overall Experience 
Rating:
5.0

Staff is great. I told them what I needed and they came up with the best solution for me at the lowest price. Best storage experience I’ve ever had.

michael kennard  |  Overall Experience 
Rating:
5.0

They did a great job

Fredrick Nordt  |  Overall Experience 
Rating:
4.0

The light in the climate controlled building does not stay on long enough. I would have to walk from my unit down the hall to activate it again. For senior citizen it was not a good situation

JUDY FERGUSON  |  Overall Experience 
Rating:
5.0

Staff is friendly and very efficient. Very well maintained.

JESSE GUILBEAUX  |  Overall Experience 
Rating:
3.0

O

Laurie Hugh  |  Overall Experience 
Rating:
5.0

UHaul moved us May 2018 from Sacramento to Lewisville TX. Loran and Tina were professional and available for us to access bins as needed in the 4 months of storage. Service was excellent!

Lisa Capodice  |  Overall Experience 
Rating:
4.0

None

Carl Kistler  |  Overall Experience 
Rating:
5.0

Great

frank reeves  |  Overall Experience 
Rating:
1.0

Staff were unresponsive and never returned my call. The main Uhaul tried several times to contact the local office with no success, left a message but it was ignored. My shipment was late. Horrible.

Paul Kim  |  Overall Experience 
Rating:
5.0

The only interaction we had with Lewisville staff was with the delivery of our UBoxes. The ladies were very friendly & knowledgable.

Travis paisant  |  Overall Experience 
Rating:
5.0

Great Customer service....

Tamara Alford  |  Reservation 
Rating:
4.0

They were great to work with!

Anna Ricci  |  Overall Experience 
Rating:
5.0

Super helpful friendly staff

Ellen Roh  |  Overall Experience 
Rating:
5.0

Everything was good.

Adnan Rajput  |  Overall Experience 
Rating:
5.0

It was great

Bailey Coleson  |  Overall Experience 
Rating:
5.0

The Ubox representative Nita was nothing short of amazing! She made time in her busy schedule to drop off our boxes at our new home on very short notice. She is a great asset to U-Haul, thanks Nita!

Michael Richardson  |  Overall Experience 
Rating:
5.0

The UBox service worked very well they shipped the boxes from CT when they said they would, delivered on time and picked them up on time. The driver was very pleasant. I would recommend.

joe lenahan  |  Overall Experience 
Rating:
5.0

I never saw the facility as I did the UBox service. I wanted to shout out to Tina, who delivered, and Crystal for fixing a mistake and taking care of us. Thank you both for excellent customer service.

David Hunt  |  Overall Experience 
Rating:
1.0

the entire Uhaul experience - from start to finish was poor. I will never use nor recommend using Uhaul again.

Teresa Donovan  |  Overall Experience 
Rating:
1.0

If you’d like: cumulative 15 hours on hold, utter lack of customer service, being billed 5 times for the same move, misplaced uboxes, corporate apathy and unreliable scheduling, go ahead.

Brian Donovan  |  Overall Experience 
Rating:
1.0

This may be the most poorly run company in America. The problems are systemic as it spanned three separate locations. Each one worse than the prior. Do yourself a favor and choose Pod over Ubox. Awful

Brian Donovan  |  Overall Experience 
Rating:
4.0

Great service!!!

Frances Yurick  |  Overall Experience 
Rating:
5.0

A+++

Dwayne Brown  |  Overall Experience 
Rating:
5.0

A+ Customer Service!

Dwayne Brown  |  Overall Experience 
Rating:
5.0

The assistant manager Lora is the best!

Dwayne Brown  |  Overall Experience 
Rating:
5.0

U-HAUL #1 in U.S

Naser Almutairi  |  Overall Experience 
Rating:
4.0

The on-going problem with the gate did not make it feel especially secure. In the 3 months we rented, we saw them working on the gate several times, and that was the times we saw.

Kathleen Smith  |  Overall Experience 
Rating:
4.0

n/a

Raymond Menton  |  Overall Experience 
Rating:
5.0

While we never visited your facility, your employee Nita delivered our Ubox to our residence. She did an excellent job. She communicated with us, kept appointments and handled our Ubox carefully.

Dennis Adlof  |  Overall Experience 
Rating:
5.0

Employees very helpful. Got the trailer hooked up in a reasonable amount of time, and disconnected almost immediately upon return.

Joe Nolden  |  Overall Experience 
Rating:
5.0

Nita rocks

Morgan Clarke  |  Overall Experience 
Rating:
5.0

This team always does a bang up job. Great work!

Garner Carey  |  Overall Experience 
Rating:
5.0

All service representatives and delivery personnel were very friendly and helpful. Everything was on time and as promised. Great experience.

Bonnie Barriault  |  Overall Experience 
Rating:
4.0

Nita, who delivered and retrieved our UBoxes was excellent. On our initial visit to your store, we had to provide name, address, and phone number before clerk would give us any info. Not very friendl

clifford thomas  |  Overall Experience 
Rating:
4.0

Nice job. Drivers were excellent

Tolbert Moore  |  Overall Experience 
Rating:
5.0

Both drop off and pickup were super easy

Jesse Coffey  |  Overall Experience 
Rating:
5.0

Personnel was excellent

Gary Swartwout  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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