Customer Reviews for U-Haul Moving & Storage Of Lake Forest

3,170 reviews

25290 Jeronimo Rd   Lake Forest, CA 92630
(-LIMITED PARKING)

(949) 768-4681

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(949) 768-4681

25290 Jeronimo Rd
Lake Forest, CA 92630
(-LIMITED PARKING)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

?????

ANTONIO LOPEZALCOCER 
Rating:
5.0

Customer did not leave a comment.

Heng Hsu 
Rating:
5.0

Good experience all the way around.

JEFFREY HOLTER  |  Overall Experience 
Rating:
5.0

Very well organized

DOUG WILSON 
Rating:
3.0

Too much equipment in the parking area. Sometimes I cannot get to my storage for lack of parking. Also, only ONE bathroom for such a large building? And only one elevator? Not enough.

David Mclean  |  Overall Experience 
Rating:
5.0

Had a great experience, pre-reservation made it convenient to walk in pick up 6x12 enclosed trailer with no waiting in line. In the past it was a hassle filling out paperwork. The process has changed and is more streamlined. Makes it very convenient.

Tom Grams 
Rating:
5.0

Customer did not leave a comment.

David Barras 
Rating:
4.0

I returner my appliance dolly but got no receipt or verification email that the item was returned. I think a confirmation in writing (email or receipt) would be great. The guy looked up my name in the system and said you're all checked in, but that's all I got. Everything else was perfect!

Tami Engel 
Rating:
5.0

Customer did not leave a comment.

danny sherrill 
Rating:
5.0

Customer did not leave a comment.

Michael Fortuna  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ric Camarillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Gruner 
Rating:
5.0

Customer did not leave a comment.

Ric Camarillo 
Rating:
5.0

Oceanfront Moving Company is the most amazing company. They hire the best in the moving business. Sean and Vince were polite, accommodating, and careful. The best moving experience I ever had.

Janice Parrigon 
Rating:
2.0

I didn’t move truck from your shop and next day means couple of hours canceled and paid $61 for small truck, at the first front desk wanted to charge mileage too . After I said I didn’t move it cut some dollars

mohammad jalili 
Rating:
5.0

Customer did not leave a comment.

Margie Jensen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Saeedeh Zargar 
Rating:
3.0

You need a way to help reimburse for overfilling of the gas tank. I had 1/4 of a tank over what was needed for my drop off and I just lost that money. I filled the tank 130 miles from my destination and still ended up with overfill. The tank was much larger than I realized and since people will not be familiar with mpg it is unreasonable to expect them to know how much to put in the tank. If you can offer a credit / price deduction for a low tank at pick-up, the same can be offered at drop off. really disappointed in this aspect of your business.

Joshua Young 
Rating:
5.0

The process was smooth and error free!

ALAN TSUBOTA 
Rating:
5.0

Customer did not leave a comment.

Michael Van Vorhis 
Rating:
5.0

Easy and quick service. Much appreciated!

Bruce Cordova 
Rating:
5.0

Customer did not leave a comment.

Matin Bani 
Rating:
5.0

Customer did not leave a comment.

Mohamed elatrozy 
Rating:
5.0

Miranda provided excellent customer service. She was both kind and professional, and she educated me about the UHaul Storage Rental Details. Thank you. Suzanne Volkas

SUZANNE VOLKAS  |  First Impressions 
Rating:
5.0

Excellent service I would recommend to all, resonable & efficient.

Ken Vick 
Rating:
5.0

Staff was attentive, provided good information, communicated clearly and thoroughly

John Stock 
Rating:
5.0

Customer did not leave a comment.

Christopher Nolan 
Rating:
5.0

Great help with everything and even a storage locker. Thank you..

Clifton Osborn 
Rating:
5.0

Customer did not leave a comment.

MORGAN FISHER 
Rating:
5.0

Customer did not leave a comment.

Anthony McDonald 
Rating:
5.0

Customer did not leave a comment.

PATRICIA SALAS SALAS 
Rating:
3.0

Look, this entire process has been convoluted and mis-communicated to me as a customer. I worked with an agent online, through my cell phone and the chat feature, to establish a pod reservation for my move. Not only did I feel myself repeating things over and over to this agent in the chat, but also the agent on the chat confirmed my reservation (on more than one occasion) that my pods were going to be loaded at a location in Costa Mesa, or 2680 Newport BL, 92627. HOWEVER, that U-Haul location DOES NOT do pods, at all. I called and the man who answered the phone at that location confirmed with me that they haven't done pods there in months, or even a year. That confused me, so I had to figure out WHERE the heck I needed to go. Turns out my reservation was always at this location, or 25290 Jeronimo Rd Lake Forest CA 92630. OK< not that big of a deal, but it meant more time and more money spent on getting to a location that was 14+ miles away than previously intended. I hired movers, they charge by the hour, and they charge by distance driven. When we arrived at 25290 Jeronimo Rd Lake Forest CA 92630 there was confusion as to which pods were assigned to me. When I went inside to inquire, there was no one working the counters. I had to go back outside to the lot and find an employee to ask about my pods, and the reservation. I was told "I think your pods are over there, but your name and/or reservation information should be displayed on them somewhere." With my movers standing idly by, I looked over the three pods, and while they looked like they were my reservation, there was no paperwork to indicate my name or anything to confirm." Confused, I walked back inside the facility to again ask if they were in fct my pods. At the counter I was told, "well, didn't you get your pod numbers assigned to you?" I informed the guys that I had asked about that in the live chat, but was never provided that information. Even when I called and asked on the morning of my reservation I was still never provided any pod #'s. Francisco, the employee, took my information and then on his computer he printed out the pod #'s and told me to go outside and confirm. I did that, and finally confirmed my pods so that I could start the process of loading them in. I marked staff as NO when it came to friendly and helpful because I had to do a lot on my end to figure out my pods, which ones were mine, and to confirm the reservation + having to go out and locate the guys. And you know what, they're nice guys, but just rather devoid of emotions and almost numb acting...as if working on a Saturday is beneath them, and I get it, working with customers can get irksome. I also received conflicted information regarding the furniture pads. Francisco said I WILL NOT be charged any pads as long as I return them at the end of my pod move. However, I was also informed that using furniture pads in any way I would get charged? I am still not sure. I think in the end the miscommunication was the biggest issue, and then calling around to confirm my reservation location + pod numbers was more work than it had to be.

William Huber 
Rating:
5.0

Customer did not leave a comment.

Jonathan Tierney 
Rating:
5.0

Great customer service.

Pete Booras 
Rating:
5.0

Customer did not leave a comment.

Cynthia Daniels 
Rating:
5.0

Customer did not leave a comment.

Shoji Nishimura 
Rating:
5.0

Trailer reservation at the location was simple and quick, pickup and dropoff was easy.

PAUL WIHTMEE 
Rating:
5.0

Customer did not leave a comment.

TYLER MAKIN 
Rating:
4.0

Customer did not leave a comment.

Thomas Pavsek  |  First Impressions 
Rating:
2.0

Staff are robots. Hate there jobs reflective of customer service or lack there of.

Thomas Pavsek 
Rating:
5.0

Great! Loved that I had women come and drop off the box, awesome!

Ashley Salcido 
Rating:
5.0

The online booking was easy and efficient and I found the truck pick up process tone quick and effortless.

Jonathan Braendle-Neighbors 
Rating:
3.0

I completed the online mobile check-in but still had to wait 40 minutes in line to get the truck.

Robert Mitchell 
Rating:
5.0

An outstanding experience from start with Phillip in California with delivery by Ophelia to our Orange County home and finally to Dottie's professional touch in Ohio to complete the move! We were nervous because we never did the boxes/pods before and always drove a Uhaul truck. Never will drive again! The pods were secure and delivered exactly according to the timeline. Thank you Phillip, Ophelia, and Dottie!

Tim Wolf 
Rating:
5.0

Customer did not leave a comment.

Wesley Hale 
Rating:
5.0

The only negative experience was that I added package of 12 moving blankets and they were not in the truck !!! I was clearly billed for the rental & reimbursed; But the inconvenience of getting to the customer’s location & discovering this short fall isn’t sitting with me with guaranteed support !!

JAMES NAIL 
Rating:
5.0

Customer did not leave a comment.

Robert Sherrill 
Rating:
4.0

Easy drop-off process and easy to find.

BRITTNEY AU 
Rating:
5.0

Customer did not leave a comment.

Garret Allday 
Rating:
5.0

Eddy was excellent.

HeeJin Jung 
Rating:
5.0

Entire managers and support staff very knowledgeable, polite, professional and excellent customer service. They are always going the extra mile to make my move and rental challenges as seamless as possible. Great job everyone!

Nancy Galicinao 
Rating:
5.0

Customer did not leave a comment.

RANDALL ITO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richeard elliott 
Rating:
5.0

Customer did not leave a comment.

William Vanderwende  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bill Wilson  |  Overall Experience 
Rating:
4.0

Came in 15 minutes before office closed. My reservation was found, truck was pulled up, and storage access explained. The only recommendation is to explain that I would return the truck and fill in sections online. I was not aware of this.

Marita Jao  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY MCCLELLAN 
Rating:
5.0

Renting the utility trailer was quick and easy. Staff had hooked up my trailer to my truck while I was doing the rental paperwork, so all I had to do was my own light/safety check and then drive off the lot. Return was the same, staff unhooked the trailer within minutes of my returning the trailer. This location is a well run operation.

Heinz Roehler 
Rating:
5.0

Excelente servicio y amabilidad

SAMUEL CUEVAS  |  First Impressions 
Rating:
5.0

Thank you U-Haul you made my moving experience a smoother and easier transition. It was quick and fast to get the truck. I appreciate that I would recommend U-Haul. It was inexpensive as well. Thank you.

Maria Wisdom 
Rating:
5.0

Customer did not leave a comment.

joseph valdez 
Rating:
5.0

I have used UHaul on two occasions reently. in both instances I received an estimated cost receipt automatically without having to request it. However, in order to see a final transaction receipt I had to go request it. Why is that not automatic as well?

Craig Johnson 
Rating:
5.0

Customer did not leave a comment.

LESLIE GIORDANO 
Rating:
5.0

Customer did not leave a comment.

Diane Weissberg 
Rating:
4.0

Customer did not leave a comment.

jesse Karns 
Rating:
2.0

Trailer was so dirty i had to clean it so much mud and dirt on it. On Sunday I had to unhook the trailer myself because there was only on person checking in vehicles

VICTOR SANTOS 
Rating:
5.0

Customer did not leave a comment.

JOHNNY AMIRISEDDIGH 
Rating:
5.0

The team we exceptional and helped us with some very difficult logistics questions. Couldn’t be more impressed.

Arron Rimpley 
Rating:
5.0

Good satisfied

EDUARDO VAZQUEZMACIAS 
Rating:
5.0

Great customer service. Very friendly and helpful.

Monique Gomes 
Rating:
5.0

For a busy location they handle things quickly. Kudos, as well to the customer service that I dealt with on the phone. They were able to accommodate my requests quickly.

Ben Morgon 
Rating:
5.0

Very very clean. A very pleasant experience. Would use again.

Laura Dreschler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose hernadez 
Rating:
3.0

Customer did not leave a comment.

wijeyamuni zoysa 
Rating:
5.0

Customer did not leave a comment.

Briana Barrett 
Rating:
5.0

Customer did not leave a comment.

Jennifer McGuire 
Rating:
5.0

Everything was great. Friendly employees. Quick in and out.

Ashwani Gupta 
Rating:
1.0

However , upon returning @ 7:05 pm the man in a beard working on one of the trucks was very, very rude when we asked where he wanted us to park. You would have received 5 stars but his inability to be a decent nice person ruined it for us. Feel free to call me to discuss.

Wendy Swyter 
Rating:
5.0

Phillip was professional, informative, and a pleasure to work with. Highly recommend. Thank you!

Frank MCGERVEY 
Rating:
3.0

My only area of improvement would be that the associate could have opened the cargo area to show the status, remove the cardboard window advertisement, and walked around with me to verify the condition of the truck. He only walked me to the truck, gave me the key, and that was all.

BARRY REINER 
Rating:
5.0

Everything was great

Jessica Sweredoski 
Rating:
3.0

The window was very dirty and was not cleaned. Inside not very well wiped or cleaned, dirt and dust visible all over the car and looked liked it had not been cleaned in a long time. Also, was not told I needed to be there and use the app to return the car after hours. So I was charged $20 more. I did get it refunded.

Ahmad Mahan 
Rating:
5.0

Great move. Everything ran smoothly. Customer service was great help.

tim collins 
Rating:
5.0

Customer did not leave a comment.

Salvatore Apuzzio 
Rating:
5.0

Customer did not leave a comment.

Gary Taylor 
Rating:
5.0

Customer did not leave a comment.

Christian Simon 
Rating:
3.0

I was looking for the moving box bundle. The saelesperson who we asked said that you were out. My wife found them shortly after. Once I receive the keys to the truck that we rented, the sales guy also asked me to confirm the hay gauge. When I checked it it was close to empty. I would suggest making sure that the trucks have gas because the last thing I want to worry about while I’m moving, is having to fuel the truck. As a company you make it clear to the customer that bringing the truck back at in unacceptable gas range, will result in fees. As a company, you should follow your own policies.

Arturo Ramirez 
Rating:
4.0

Customer did not leave a comment.

Amin Safee 
Rating:
5.0

Customer did not leave a comment.

Phoebe Toledo 
Rating:
5.0

Better clarity around process for after-hours drop off.

David Martinez 
Rating:
5.0

I tried to check out my truck last night but the code would not come. I tried and I tried but finally after moving all day and night l was too tired and frustrated so i had to drop the keys without checking in truck. I'm sorry and hope you can waive the 20 fee. Things are tight and I would appreciate a break. Wm

WILLIAM HOOPER 
Rating:
5.0

Customer did not leave a comment.

Terrence Gatsby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Wainwright 
Rating:
5.0

Keep doing what you are doing

Gregry Howard 
Rating:
5.0

Customer did not leave a comment.

lary chambers 
Rating:
5.0

Customer did not leave a comment.

William O'Brien 
Rating:
5.0

Everyone at U-Haul is amazing. Thanks for all your guys help. I will always use you guys to move.

Joseph Fernandez  |  First Impressions 
Rating:
4.0

The truck I rented had some debris in the back. Exhaust fumes seemed to be getting into the cab. I reported it to the person who accepted the return. Hopefully they check the truck for the fumes issue.

Michael Mackessy 
Rating:
5.0

The inside tread of the trailers tires were bald. Didnt notice when I picked up the trailer, saw their condition at our halfway point. We made it safely to our destination.

Ernest Barney 
Rating:
5.0

Customer did not leave a comment.

Jeff Adams 
Rating:
4.0

Customer did not leave a comment.

Daniel Kruse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Garrett Lawrence 
Rating:
5.0

Customer did not leave a comment.

Patrick Duffy 
Rating:
5.0

Nothing at this time, GREAT, keep up the good.

cleland robinson 
Rating:
5.0

Customer did not leave a comment.

Stefan Bien 
Rating:
5.0

Your staff provided excellent service!

Debbie Kanoff 
Rating:
5.0

Customer did not leave a comment.

David Christian 
Rating:
2.0

Truck was not cleaned, it had mud caked on the sides, all over the tailpipe, and filthy floor mats from muddy shoes. As soon as I got on the highway I noticed a pulling to the right and play in the front end. As I continued to drive the brakes got harder to push down, the gear shifter had about 2 inches of play in it. I am guessing with all the rains someone had used it for a dump run and there may have been tons of mud impacted on the front end and brakes, or else it has been maintained badly. When calling customer service about this they were more accusatory that I still drove it making it sound like I was making it up that the truck had issues, I am more than happy to prvide pictures

mark hermanson 
Rating:
3.0

The employee who checked out the equipment was unfriendly and flip in his responses to my questions. I would not recommend Uhaul based on him alone but overall it's a decent company I've had good experiences in the past.

Steven Boyd 
Rating:
5.0

The gentleman (Jesus) who checked me in was awesome. I had interaction with multiple staff members and they were all friendly and very courteous. The process was simple and quick. Will definitely utilize your services again when needed.

Charles Pierce  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA CARY 
Rating:
5.0

The young woman at the counter was able to help me complete my phone pickup. She was so very helpful and kind. I appreciated everything she did help me. When we returned the truck, the 2 young men that helped us were also wonderful. I thank them so much for making our hectic day easier!

Mary Tomerlin 
Rating:
5.0

Customer did not leave a comment.

Jitendrakumar Ranpura 
Rating:
5.0

Customer did not leave a comment.

Amr Ahmed 
Rating:
5.0

Very organized, good costumer’s service

isaias marquz 
Rating:
5.0

Gracias U-Haul. Excelente servicio, un lugar muy seguro, limpio y el trato con el cliente es excelente.

agustina ortiz  |  Overall Experience 
Rating:
5.0

Excellent service!

Russ Gerber 
Rating:
5.0

N/A

Marco Perazzo 
Rating:
5.0

The staff here were always helpful and friendly. I have used many storage units in the past, and this one is by far the best!

Arthur Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Mikolajczyk  |  Overall Experience 
Rating:
5.0

Eddie Burciaga, the manager runs a very efficient facility. His staff are well trained and very courteous and go out of their way to be helpful.

Mario Shaffer  |  Overall Experience 
Rating:
5.0

Great job all!

Mary Cain  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Lineth Sundiang  |  First Impressions 
Rating:
5.0

Very clean and well-maintained unit. Enjoyed the experience.

Fiona Yu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Ford  |  Online Move In 
Rating:
5.0

Everyone was very helpful in stressful times. Great work guys.

April Kunysz  |  First Impressions 
Rating:
5.0

Great facility, great staff. Very clean.

LaTonya Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelvin Pazescolero  |  First Impressions 
Rating:
4.0

As usual the Uhaul website was an abject failure. I rented a unit online, filled out all the forms, uploaded identification and supplied payment info only to find out none of it was logged into the system for my rental unit, only the van rental which was made at the same time. I have a receipt with the storage unit but in store they had no record of the rental. I had to then pay for a more expensive unit because I was told the unit I had rented online had already been rented out.

Timothy Jacobs  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MANSOOR SAKI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alyssa Coppin  |  Overall Experience 
Rating:
5.0

Thank you!

Jorge Viana  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Richardson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leatha Kruse  |  Online Move In 
Rating:
5.0

The facility was great; the staff was helpful, courteous and well-informed. If I ever return to OC, I will definitely return as a customer once more :-)

Jonathan Sheely  |  Overall Experience 
Rating:
5.0

Everything went smooth. The truck was perfect for my needs. The convenience of storage at the same place is excellent. Clean area's.

Lynelle Ladd  |  First Impressions 
Rating:
5.0

Thank you for holding my items safely

scott dale  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dick Harvey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chia hua Yeh  |  Overall Experience 
Rating:
5.0

Burciaga was on site and very helpful

Mario Shaffer  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kent Becraft  |  Overall Experience 
Rating:
5.0

Everyone was very helpful! This was my first time having a storage unit and the employees were patient and very kind. If I ever need these services again, I will be coming back to this U-Haul location.

Alyssa Karn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

glen hadel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kyle Sulli  |  Overall Experience 
Rating:
5.0

Miranda is the picture of an organized, knowledgeable, manager.

Tim Karg  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

charles fairbrother  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aref Modanlu  |  Online Move In 
Rating:
5.0

Thanks

William Wolfe  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brandy Westmore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mattie Walker  |  Overall Experience 
Rating:
5.0

The cleanest storage facility I’ve ever used!!!!

Margaret Montano  |  Overall Experience 
Rating:
5.0

Everyone there was very helpful!

LINDA LOMBARDO  |  Overall Experience 
Rating:
5.0

I would recommend most U Haul facilities accept for Tustin Ca

Gary Famiglietti  |  First Impressions 
Rating:
3.0

In NYC if you change storage units mid month you are offered a prorated fee to be added to your new storage unit. I changed units 11 days into a new month and received no probation of fees paid.

Michelle Acitelli  |  First Impressions 
Rating:
5.0

Very friendly staff, clean area plenty carts for unloading.

elizabeth Dawkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FELIPE SAHAGUN  |  Overall Experience 
Rating:
5.0

Everything went smoothly

Todd Goldman  |  First Impressions 
Rating:
5.0

The staff was so helpful and in a great mood The facility is so clean and easy to get around

Helena Hahn  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ricardo De La Torre  |  Overall Experience 
Rating:
5.0

The only thing I didn’t like is the alarms going off every time I open up my storage space I know you said you can’t fix it but I wish you would or could. Other than that it was clean everybody’s helpful. I feel safe because the pull and garage. The bathrooms are always spotless. The only other thing is the lights keep turning off, but I’m in the middle of putting stuff in the storage. I think they’re on sensors but it’s hard when you’re in total dark and you’re trying to find where the sensors at. But all in all it was great I would definitely recommend it to somebody else.

Lori Mcbride  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Duffy  |  First Impressions 
Rating:
5.0

Price is great. Climate control great

cinnamon sims  |  Online Move In 
Rating:
5.0

I would like to share that at this Facility of Uhaul, the staff and manager were very nice and helpful always, and easy to reach and answer questions. Great Great Job!!

EDITH bautista  |  Overall Experience 
Rating:
5.0

Very nice facility. Professional and friendly staff.

Barry DrasKovich  |  First Impressions 
Rating:
5.0

Great

William Wolfe  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RANA SHENASI  |  First Impressions 
Rating:
4.0

Some access was limited to the office hours only allowing access via the loading doc. And regularly there were at least 2 uhaul trucks parked there making it difficult to load or unload as it only left 2 spaces available.

Debra Stanley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor Barrientos  |  Overall Experience 
Rating:
5.0

Great service and great facility. I really like that your a large facility and we’re equipped with enough staff to handle all so we weren’t in line terribly long.

Christina Williams  |  First Impressions 
Rating:
5.0

Only issue was the light turning off because it didn’t detect any motion at the main hall other then that the place was amazing

Alex Espinosa  |  Overall Experience 
Rating:
5.0

Happy with the experience. Would come back.

EMIL TORABI  |  Overall Experience 
Rating:
5.0

Staff was awesome and very helpful during move in, especially Miranda who helped with check-in over the phone when I encountered a bug on the app that wouldn't let me finish check-in.

BENJAMIN NORRIS  |  First Impressions 
Rating:
5.0

Super clean, easy access and the best price

kathlene kennedy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARC RESNICK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Xavier Merono  |  First Impressions 
Rating:
5.0

Professional and very courteous

resty mendoza  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gerald marsee  |  Overall Experience 
Rating:
2.0

All the ad review here is due to the fact that there is no way I could download my receipts for any of the months during last 13 month of renting online. You guys kept saying you are fixing it but it never got fixed even after a year. Also, when I requested the receipts during my move out you guys did not send me any of the emails with any receipts

Nitin Goyal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA LOMBARDO  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chris Kelley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robb Stamer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GRACE MCGREW  |  First Impressions 
Rating:
5.0

Thank you for continued professional friendly service.

Michelle Driscoll  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricardo De La Torre  |  First Impressions 
Rating:
5.0

New storage customer. So far so good. Was with Public Storage but they kept raising my rate every few months to the point that I was being charged 2.5x the market rate for a new customer. Strange business practice and way of rewarding loyal and long-term customers. Hopefully you guys are better!

EMIL TORABI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bienvenido rabaya  |  Overall Experience 
Rating:
5.0

None

JOHN CIRIGNANI  |  First Impressions 
Rating:
5.0

It will Security clean the hour was very convient I always felt secure being there after work at 8 or after

Alondra Candelamarin  |  Overall Experience 
Rating:
5.0

They went above and beyond trying not to auction. My stuff I do not blame them at all as I had nowhere to put it so had to let it go

Chris PSILOPOULOS  |  Overall Experience 
Rating:
5.0

The building was air condition I felt my possessions were very safe there. They have plenty of carts to move your stuff. They worked with me with my payments that I had personal issues. They had reasonable prices They have different size storages .I would recommend this storage to .anybody

Thresa torrealba  |  Overall Experience 
Rating:
5.0

Good location, clean and safe.

Aida Alcantar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Duncan  |  Overall Experience 
Rating:
4.0

Alarm kept going off for some reason, otherwise perfect. love in experience

Darryll Goodman  |  Online Move In 
Rating:
2.0

happy i am gone slow, uninterested service expensive hassle if your a day late done with happiness

Glen Stern  |  Overall Experience 
Rating:
5.0

Great facility, very clean and secure. I needed storage after a move for items that I could not get loaded in the initial move to Oregon. I have finally been able to get everything up there and out of storage so I do not need it anymore. It was a perfect solution to a stressful problem during the move.

Kathy Booker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mine Ozbek  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mine Ozbek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gerald cullen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Gillott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ann Love  |  Overall Experience 
Rating:
5.0

Always had a pleasant experience every time i went to facility. Thank you.

Anthony Hajeid  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy Heimstra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Fox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anita ceja  |  First Impressions 
Rating:
5.0

Padlock was difficult to open.

joseph jennings  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nese Dogan Ozturk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM LEVENE  |  Overall Experience 
Rating:
5.0

Although having to rent a storage space is expensive, this facility is probably the BEST EVER I have rented from! Staff were always professional and friendly. The property is very clean although they need better attention to the bathroom(s) cleanliness. Love the key access card. Always felt SAFE. So I'm happy to say I no longer need a storage rental but the time spent there was necessary and pleasant. Thank you, Gaylee

Gayle Stevens  |  Overall Experience 
Rating:
5.0

The staff there was very helpful with my personal situation. I felt I had support with my personal issue as well as storage. They were amazing.

joyanne goodfellow  |  Overall Experience 
Rating:
5.0

Great clean facility. I wish the timers on the lights were longer than 17 minutes.

Phillip Uyesato  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Courtney Parisi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valetta Denice  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tony Frias  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Baham  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Brianna Haynes  |  Overall Experience 
Rating:
5.0

I was impressed with the way this facility was run. Everything from the staff friendliness to clean, organized and user friendly facilities were well above my expectations. I have rented many storages before but this one was a head and a shoulder above them all. Keep up the good work.

IRAJ SOODMAND  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilyn McGloin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd Goldman  |  First Impressions 
Rating:
5.0

Thank you Eddie and team. Appreciate the cleaning lady who always carry a beautiful smile. Rented two storages for 7 1/2 months. Never had an issue. Thank yoU.

VANLALMAWII FANAI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Newman  |  First Impressions 
Rating:
5.0

Fabulous facility and service.

Joni Munsell  |  Overall Experience 
Rating:
4.0

Did not know about the alarm. For months.

Julian Slavkoff  |  Online Move In 
Rating:
5.0

It is like a maze in this place but I guess what storage spot isn't. :)

tiffany gheysari  |  First Impressions 
Rating:
5.0

I was at a different competitors place before and they were not climate controlled.I like your thermometer that you are always a reasonable temperature with tight fitting doors so clothes and paperwork etc. do not get mold. Thank you very much

Philip Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Zuver  |  First Impressions 
Rating:
4.0

There was an older employee sort of directing traffic in the lot and because of the trucks no place to park for the office. I’m handicapped and he had other cars parked in the designated area. Also the office is extremely busy in the a.m. and only one employee working.

marianne cunningham  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

robin santos  |  Overall Experience 
Rating:
5.0

Excellent and efficient process.

Patrick Berryman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kate Riell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shari Niswonger  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful

barbra bodine  |  Overall Experience 
Rating:
5.0

The staff here is so friendly and helpful and the facility is squeaky clean! I highly recommend this place! Lori C

lori cravotta  |  Overall Experience 
Rating:
5.0

I rented the unit online, but had to provide proof of homeowners insurance before using the unit, and I also needed some supplies. The young man who helped me at the counter this time was excellent - professional, courteous, everything he should have been. He also voluntarily helped me take the supplies I purchase to my car without me asking for help. I didn't get his name, but in the future I'll pay attention to names so that I can comment on specific people. As far as the storage facility goes, I used it for several months in 2021-2022. Obviously, I wouldn't keep a storage unit for that long or rent again this year if I was not perfectly satisfied with my experiences.

Barbara Talley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

greg EVANS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise Zwieg  |  Overall Experience 
Rating:
5.0

Eddie was very helpful at the Lake Forest California location. I appreciate all his help.

beverly kushnir  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emelita Ronquillo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherry Banzon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ellias nardini  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Megan Burke  |  Overall Experience 
Rating:
5.0

Each time I open my unit, a loud siren goes on then slowly stops after 5-10 seconds. Its pretty annoying. Thank you

Chris Kelley  |  Online Move In 
Rating:
5.0

Thank you to Eddie the manager! I see why he is the Boss. Very friendly and professional. He knows how to handle situations without any hassle, I think he needs a promotion!

devan blue  |  Overall Experience 
Rating:
4.0

You could use more spots up front for trucks to back in. The lot is limited in size.

Sandra McGinty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Ramirez  |  First Impressions 
Rating:
2.0

Lights go off way too quickly. Alarm went off every single time my unit was opened. Need a card to use the restroom? My card was not working on the afterhours clock. Charging to use the dumpster to clean out our unit? The guy who installed my hitch on my car was not friendly, did not even try to communicate well and was rude. All in all the only reason for not giving it a one star was the ability to book online and terminate online. This place has a lot to fix - start with the alarm system it is unacceptable

Daniele Galietto  |  Overall Experience 
Rating:
5.0

Very clean and nice and awesome employees

Terry Wenzel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Blidy  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cammy Du  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RINI GHOSH  |  First Impressions 
Rating:
5.0

The whole process was easy and convenient. Moving everything in my house for my remodel wasn’t easy, but U-Haul provided me the space, transportation, and materials to get me packed, moved and stored!

Heather Stern  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Loretta Parks  |  Overall Experience 
Rating:
5.0

Staff member Phillip was extremely helpful.

lomiata tufono  |  Overall Experience 
Rating:
5.0

My move in day is 1/21/2023 not 1/11

Melanie Yang  |  First Impressions 
Rating:
5.0

Moved in without a problem. The staff was very helpful and knowledgeable.

lori cravotta  |  First Impressions 
Rating:
5.0

Buffalo buffalo.

sally ALLISON   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Hernandez  |  Online Move In 
Rating:
4.0

Parking was my only issue. Not enough parking for loading and unloading. Couldn't park in front of roll down garage doors because someone was always inside and you would be blocking their way. Otherwise everything else was great!

Billie Frias  |  Overall Experience 
Rating:
5.0

I didn't leave, I consolidated 2 smaller units into one. ☺

Dana Wresch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jorge herrera  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lauriemarie baker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adara Koivula  |  Overall Experience 
Rating:
5.0

Reception agent was so kind and helpful. Facility is very clean and well organized. I would definitely recommend this storage facility to my family and friends!

Miwako Maekubo  |  First Impressions 
Rating:
5.0

So easy and clean!

DEANNA MCKINLAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather Stern  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Elahe Keyhan  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kathy Bloomfield  |  Overall Experience 
Rating:
5.0

Gracias por toda la ayuda que recibi mientras tuve mi almacenimiento y por todos sus empleados amables y serviciales .

Carolina Giraldocortes  |  Overall Experience 
Rating:
1.0

Eddie the manager needs to be more truthful about his job. He cannot deliver. He sent me on a wild good chase when For a truck when I opened my storage. He told stories about my late fees and is just arrogant.

Giselle ongkeko  |  Overall Experience 
Rating:
5.0

The Ritz Carlton of storage facilities.

Douglas Anchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel sussman  |  Overall Experience 
Rating:
2.0

One guy was friendly but most did not care about anything and it seemed that I was an inconveniencing them by asking a question. Place is really nice too bad that the staff is not.

Julian Slavkoff  |  Overall Experience 
Rating:
3.0

No acceso entre 5 y 7 am sólo en horario de oficina mal funcionamiento de la alarma sonaba en todo momento cuando abrías la puerta

OLGA SANCHEZMORENO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lev Yossi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kanha Prey  |  Overall Experience 
Rating:
3.0

The person whom he checked me inn was not freindly and looked like if he is high school drop off, no Profesionalsim at all, i have to give him my address 3 times to registered in the system, the very first thing came out of him mouth that my brains don't process information fast enough, he was not polite and freindly, was not well groumed too, I wouldn't doubt that he maybe on some kind of substance or drugs, not good for your image as reputable business, the facilities are clean.

ellias nardini  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lois Heiner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREW KINSEY  |  Overall Experience 
Rating:
5.0

Personnel are extremely knowledgeable and helpful Would recommend this company and would use in future if needed

Judith Russell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neil Swedell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James Lowther  |  Overall Experience 
Rating:
1.0

Not sure where to begin

John Kaiser  |  Overall Experience 
Rating:
5.0

The New Manager Eddie ROCKS! Keep up the good work.

VANLALMAWII FANAI  |  First Impressions 
Rating:
5.0

Thank yoU !!

VANLALMAWII FANAI  |  Overall Experience 
Rating:
5.0

Facility and employees working there are wonderful.. Only issue I have are the day laborers that loiter around the corner of the lot. They come in freely to use the facility's bathroom. My female worker was accosted by one a few weeks back. This male worker kept pushing her to enlist his help. She did not need it and told him so. She even went to the front desk to report him. But no one came out to escort the guy away. My female employee finally decided to leave the facility. Now having to be unable to finish her task of unloading the items. Please only allow access to customers that have rented units there. Do NOT allow outside people access to facility and thereby accosting my workers. I've heard that this issue existed before and was never dealt with by the owners of UHaul. Don't want to ruin my relationship with the staff at UHaul. It is not their fault that they are not allowed to do certain things either. But I also have to look out for the safety of my workers when they are onsite. Thank you.

serv pro  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cristine Filicesavino  |  Online Move In 
Rating:
5.0

Thanks a bunch!

Anna Baker  |  Overall Experience 
Rating:
5.0

Really liked how smooth moving in was and everything so brightly lit. The whole place was shiny and clean. First class!

Billie Frias  |  Online Move In 
Rating:
5.0

Very clean and good security

Rovina Pulig  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angelique Tucker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andre Sprowell  |  First Impressions 
Rating:
4.0

Alarm sounds even when disabled by code entry.

Harry Perazella  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gale Paepke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Bolognese  |  First Impressions 
Rating:
5.0

I appreciate all of the help. I will do my best to get my bill covered so I can utilize your services again. Grateful Customer Thank you

yossef kader  |  Overall Experience 
Rating:
5.0

Me pareció muy bien no me quejo de nada si nesecitara otro cérvicio lo aria otra vez ai mismo Grasias.

misael sanchez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER MARTIN  |  Online Move In 
Rating:
5.0

Very clean and the staff is very friendly and professional.

Jerry Lehman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elahe Keyhan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emmanuel Banila  |  Overall Experience 
Rating:
5.0

Top notch. The best facility I have been too.

William Wolfe  |  First Impressions 
Rating:
5.0

Excellent facilities and service. We are down sizing from 7 storages.

Philip Taylor  |  Overall Experience 
Rating:
2.0

la persona que me atendió con muy mala actitud comportandose como si me estuviera haciendo un favor y sin ganas de resolver nada, tuve que acercarme con la asistente del gerente para completar el servicio, por poco y Pierden a un cliente

Christian Rocha  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jack Mertes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kelli Willridge  |  Overall Experience 
Rating:
5.0

This location is the best facility in the area. Although I live 20 miles away, the unit was convenient to my occasional work in the area. Staff was always accommodating and friendly. Maria, the facility cleaner is the best. Please give her a raise! By herself, she maintains the entire building with a smile and friendly attitude.

marlene cope  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA TRANTHAM  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gregory Adams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather Martinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LIDYA PALMA  |  Overall Experience 
Rating:
1.0

Honestly, the guy that helped me had absolutely no personality at ALL. He was not informative and he did not smile even once during our interaction with one another. Then when I was getting ready to leave, I am handicap and I was parked in a handicap spot, one of your female employees came up to my door and banged on it very loudly to the point of it scaring my dog and making him bark. She then began questioning what i was doing there and telling me that I needed to move somewhere else. I told her I was leaving and that was what I did.

shirley spiller  |  First Impressions 
Rating:
5.0

Excellent customer service, easy and fast process and price are reasonable. Brand new units very clean. Definitely will recommend to family or a friend.

Rose Granados  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elisabeth Contreras  |  First Impressions 
Rating:
1.0

Staff was completely stuck up and unfriendly. I would not recommend this place to anyone. Ever

debbie MATHIASEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eoin Sheils  |  Overall Experience 
Rating:
5.0

:)<

martin pierce  |  Overall Experience 
Rating:
5.0

I enjoy the friendly staff; very patient and helpful.

Thuan Thai Nguyen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gary rossi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tywana Marlowe  |  Online Move In 
Rating:
5.0

Love it !! Very new and state of the art facility very VERY clean and nice air conditioning , one downside is some customers can be a little nosey and will go and tell the front desk if you spend more time in the restroom than they think you should 😄😄😆😁OTHER THAN THAT THE PLACE IS PERFECT👍👍👍❤️👌👌👌👌💯🙏🏼🙏🏼😁😁😁😁😁

Courtney Markes  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANGELA ANDERSON  |  First Impressions 
Rating:
5.0

Staff is super friendly very helpful

jacob casas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sergio Garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jo Anne Camara  |  Overall Experience 
Rating:
5.0

Keep up the good work

ANDREW KINSEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan DeGraffenreid  |  Overall Experience 
Rating:
4.0

Needs more staff!! I needed to call and ask a question and ended up in main Uhaul customer service queue with a 40+ minute expected hold time. It was a 30 second question. Uhaul, in general, needs more staff. Your customer service line is a disaster. Also, $1.39/mile is highway robbery. You should make a points program for customers as some of us are frequent renters. The month free storage is nice, but not everyone needs it. Why don't you do a points program in which we can use the points for whatever we want, including buying down the mileage charge? Make your customers feel more desired and not just like dollar signs.

SANDY EULITT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Cooper  |  First Impressions 
Rating:
5.0

I was so impressed that you have more carts to load personal items than another one I've been in. Plus I am grateful your prices are exceptionally lower than others I've checked into.

DIANE SALAZAR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jared Myers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Irene Stockton  |  Overall Experience 
Rating:
5.0

Mindy was great. She explained every step of the process to me and was very thorough.

Christopher Gettleson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyra Cox  |  First Impressions 
Rating:
5.0

Totally 5 star rating from the facility to the services. One stop shopping for all my moving needs. Super helpful and friendly staffs. I will recommend this place to my neighbors and friends. 5 star, period.

Sheldon Chang  |  First Impressions 
Rating:
5.0

Marinda was great and very helpful. She went over the facility and agreement details and then personally took us to the scanners for entry and after-hours entry. Shew also made sure we knew where everything was (carts, restrooms, elevator) and where to park at the loading dock and inside parking areas also. We have used several other facilities within the area, but this facility is by far the best and most professional we have ever seen!!!!!! Thank you

Robert Richardson  |  First Impressions 
Rating:
5.0

All expectations were met!

Ryan Hicknan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cyntia Zarate Ibanez  |  First Impressions 
Rating:
3.0

Parking is not good. A few spots for a large building. Pushing my stuff across a hot parking lot is ridiculous. Also the stupid alarms going off around the facility during every visit. Really. It was a clean place, not useable

casey falls  |  Overall Experience 
Rating:
5.0

Great customer service and I would like to say everyone was courteous everytime I came to pick up some of my belongings. Well done!

SOCHITL FRANK  |  Overall Experience 
Rating:
5.0

No problems, quick and easy.

Brandy Westmore  |  First Impressions 
Rating:
5.0

Completely Satisfied

Mark Dershem  |  Overall Experience 
Rating:
5.0

Great experience

Mary Ann Hanna  |  First Impressions 
Rating:
5.0

Adel and the staff were flexible and made some changes to my storage account that made it convenient for me. Greatly appreciated.

Paoloon LI  |  Overall Experience 
Rating:
5.0

I am an old customer at UHAUL.

Luisa Taylor  |  First Impressions 
Rating:
4.0

The lighting down my storage unit hallway does not come on automatically and was dark except for a brief time at end of my first storage drop off A bit scary being so dark.

SUSAN cammack  |  Online Move In 
Rating:
5.0

Great service! Walked me to my unit explaining all the process for entering and entering after hours. The supplying of a lock is an added plus as everyone likes getting a little perk like that!

james cook  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antwonette Itric  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jo Anne Camara  |  First Impressions 
Rating:
4.0

Outside of an initial issue, great experience!

Michael Gaines  |  First Impressions 
Rating:
5.0

Dory is the GOAT

Steven camarena  |  Overall Experience 
Rating:
4.0

Staff was not helpful.

Julian Slavkoff  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alireza Sedighpour  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom Nakane  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

SARAH RAGLAND  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Francisco  |  Overall Experience 
Rating:
2.0

They seem to have problems with the access machine to get into storage after hours. My first day yesterday I arrive after 5 to unload into my storage and it denied 3 other peoples cards as well. When we called, they said there was nothing they could do about it until the following day. What about the big inconvenience for people that rented trucks ? and then have to pay another day for the inconvenience? They seemed to not have cared because it’s just more money for u-haul. To myself, that is not good customer serivce at all. Hope things get better

Zachary Taylor  |  First Impressions 
Rating:
5.0

Worked with me to get what I needed last minute. Thanks ! I forgot the girl who checked me in name right now but I know she was a manager of some type and she was quick and helpful . I think it started with an M?!

Jillian Williams  |  First Impressions 
Rating:
5.0

2d time renting trailer and storage. Excellent location and service, new and clean, got free lock. Checking in online saves time.

Teresa Ponder  |  Overall Experience 
Rating:
5.0

Good!

akihito watamase  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Qualley  |  First Impressions 
Rating:
5.0

The staff is what makes this place fantastic. Everyone we worked with were helpful and went out of their way to make things easier for us. Thank you.

Latona Jackson  |  Overall Experience 
Rating:
5.0

Nothing to complain about overall excellent experience

Simon Perez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry Lehman  |  First Impressions 
Rating:
5.0

The staff is very helpful and friendly.

Joni Munsell  |  First Impressions 
Rating:
4.0

No

jennifer armstrong  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brent Koger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derly DeLaPena  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marianne Froesch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamara Jackson  |  Overall Experience 
Rating:
5.0

The manager that help me was excellent she did a great job explained everything really well super helpful

Lee Hein  |  First Impressions 
Rating:
5.0

Very helpful agents

Gary Brooker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

denise boyd  |  Overall Experience 
Rating:
5.0

Thank you for taking the time to explain my options to me. I will be back.

JEFFREY GOTHARD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brent Koger  |  First Impressions 
Rating:
2.0

That particular storage unit facility has poor manager skills and ethics . He bends the uhaul policy to work which ways he wants or makes up his own policy as he goes along . All I know is as long as I was tipping everyone generously, I never had any problems and yes Philip excepted tips thru Zell $50 each 2 times .

YEVONDA MIODUSZEWSKI  |  Overall Experience 
Rating:
2.0

I had 4 storage , on 1-25 I was moving out and had two truck with 4 mover my mover took every thing out or storage except we had some left in 3 units . We wore coming back with one truck to get other staff out. We had two additional mover coming to my house to help unload. At 4pm truck and 3 mover and us came back to storage to pick up rest. They told me it will take hour and half to go and bring staff and left 4 mover to put the staff to getter. They came back at 8:30 pm and left my house at 10:00pm My husband called and said the key to one storage doesn’t open and that was storage was full and ask me if I have any. It was disaster at my house looking for key and we didn’t know what to do . I told them to come back since I don’t want to pay hourly to mover and finally he went inside and they said nothing and after hour wait this guy said they changed the lock or key or something and keep looking for key and after hour he find key and we got our staff I am not satisfied and had to pay my mover a lot money Please call me asp 9498423941 You guyed need to pay for my extra cost No one contact me about change of key or any thing The office didn’t know any thing and they had to keep looking to find key Vida

hamid Tamaddon  |  Overall Experience 
Rating:
5.0

Staff was professional and courteous. Appreciated access to free carts to facilitate unloading. Wasn’t too crowded either. Random alarms going off intermittently was a bit annoying.

todd thompson  |  First Impressions 
Rating:
5.0

Very smooth process, staff was pleasant and helpful! Appreciated their mask-discipline as well!

Donald Meyer  |  First Impressions 
Rating:
5.0

Manager Philip went above and beyond to make it good experience working U haul

Kathy Valenzuela  |  Overall Experience 
Rating:
5.0

We were especially pleased with the wonderful person who helped us and *did not make us* wear a mask. Thank you!!

susanne corona  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT GREENOUGH  |  Overall Experience 
Rating:
5.0

I reserved online, the staff upon my arrival was friendly and helpful. So far it's has been a great experience.

Donald Schremp  |  Online Move In 
Rating:
1.0

The GM is beyond rude and unhelpful, he’s vindictive! Argued over my free month. Broken roll down door after unloading. Broken latch that wouldn’t lock! Left open all weekend!! The GM threatened to call the police on me, for using a uhaul screwdriver, because he would not help me close my unit. Beware Ladies! Had to go back to get a new key two days later, when I was due to move 3 hours away! Went back to unload after hours, and my entry card was not activated! Phillip has zero customer service and I’ll be calling corporate over his bs and the total Lack of security to the building. I was still able to get in, without a key card, Phillip! Two alarms went off, and no patrol?!!

jenny rebecca lesch  |  First Impressions 
Rating:
5.0

Thank you for the help and very clean place and secure

josue trejo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy Valenzuela  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MICHAEL MUCARIA  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

NANCE MERCADO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

christine groscup  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick Bolt  |  Online Move In 
Rating:
5.0

Great place-storage area was always immaculate.

David Zogg  |  Overall Experience 
Rating:
2.0

I spoke on the phone with Connor, it sounded like we were set with a truck and storage unit. We got to our location and had no reservation. Also had a hard time returning the truck during after hours. Not the best experience

scott lahmen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dmitry Avdeev  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erik Berg  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Adara Koivula  |  First Impressions 
Rating:
5.0

Everything went well on our check-in. Also, I was very happy with one month free promotion!

Susanna Yu  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL MUCARIA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONNA CARLSON  |  Overall Experience 
Rating:
5.0

The customer service representatives were nice very helpful they explained everything so well in full detail the facility was clean the elevators were huge the storage unit was very nice and huge and clean and I am just very satisfied and I would recommend U-Haul storage unit and rental trucks to any of my friends and family , (it would have been nice to have a discount or a cheaper price on the storage unit) but overall I'm very satisfied but overall it's a great experience.

andrea angawa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Choky Budhiartha  |  First Impressions 
Rating:
5.0

I walked into the place confused and overwhelmed and left completely relieved and feeling great. Mainly due to he help of Sean and Mike who guided me through what was right for me and how the facility operates. ( thanks again !)

TYLER MIMM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUDY KENNEDY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

beverly kushnir  |  First Impressions 
Rating:
5.0

Miranda was very helpful and informative.

Saundra Jones  |  First Impressions 
Rating:
2.0

Horrible service. Staff couldn't get anything I asked done right. Was billed a late fee for my first month because they screwed up the auto pay. Was told the facility manager would get back with me. Never did. Royally scrwed up my truck rental when I was closing it out too. Will never recommend them to anyone.

Paul Schutkowski  |  Overall Experience 
Rating:
5.0

Top notch friendly staff and a great facility!

Ronald Vallercamp  |  Overall Experience 
Rating:
2.0

Sunday rent was due and I moved out Monday am. Still got stuck for the rent. Prorate it if the unit is returned with most of month acailable

Mary Gray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Warren Coleman  |  Overall Experience 
Rating:
4.0

Clean facility. Prices could be a little lower.

BARBARA WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Syed Afraz  |  First Impressions 
Rating:
5.0

Vanessa took such good care of us! She was very friendly and Professional! Philip made sure the changes I needed to make to my contract were taken care of without a hassle! Needed a bigger unit! I highly recommend this facility! Best customer care in town!!

Cynthia Genter  |  First Impressions 
Rating:
5.0

Great customer service, Very friendly a beautiful and very clean storage units

Linda Orr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Simms  |  First Impressions 
Rating:
5.0

Special thanks to manager Phillip for being helpful and attentive answering calls and solving issues right away!

rosa segura  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julie Wagaman  |  Overall Experience 
Rating:
5.0

Great service

RON ARA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER RICHTER  |  First Impressions 
Rating:
1.0

First guy that helped us took my information and my address four times then stood up and told us of anything he is Nolan void and walked away… The person that said he was going to help that person walked away halfway through it…. Everything you said to me came to be not true… There is so much I can make in this comment section it would take me all day if you wish to go in more detail you can get a hold… of me

mike moore  |  First Impressions 
Rating:
5.0

Everything from start to finish was superb! This is a wonderful new and modern storage facility with such helpful and professional staff

Gayle Stevens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

roy mendiola  |  Overall Experience 
Rating:
4.0

Train all employees to handle all aspects of the business. Waiting for help only to be told "I can't do that". Back to waiting in line

The Kurt Neufeld Living Trust  |  First Impressions 
Rating:
1.0

The representative “ Crystal “ was extremely rude and argumentative… I was brought in under false statements.. I have another existing storage in San Juan Capistrano, but they were full .. The facility was nice , but the overall culture of that particular location was very poor ..

yatseautotransport alexESTAY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna Madison  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Josephine Wong  |  Overall Experience 
Rating:
4.0

Nice new facility

Mary Hofmann  |  Overall Experience 
Rating:
5.0

The staff was both welcoming and helpful. I would absolutely recommend this location for ease of use and value for the dollar. No complaints whatsoever.

DONNA CARLSON  |  First Impressions 
Rating:
5.0

Very friendly and helpful crew

Kimberly Tate  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Rider  |  Overall Experience 
Rating:
5.0

No issues at all

Gary Enoch  |  Overall Experience 
Rating:
5.0

Thank you!!

KATRINA KING  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arnan Sadeghi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elisabeth Waller-Scott  |  First Impressions 
Rating:
5.0

Great experience 👍

Luis Delgado  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PETER ROSEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kim nga nguyen  |  First Impressions 
Rating:
5.0

nothing but good things to say about your crews there

Simon Perez  |  First Impressions 
Rating:
5.0

All of the different employees that I interacted with (3) on different occasions went above and beyond in terms of service and kindness. The facility itself is new and it’s so clean and convenient.

Lorelei Bresler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE DARTT  |  Overall Experience 
Rating:
5.0

The Management and Staff were friendly and always very helpful! I just wished the after hours access was later in the evening.

Brian Armstrong  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luna Eris  |  Overall Experience 
Rating:
5.0

Having a free month of storage was extremely helpful when every other storage and moving place required payment and is expensive. Our apartment wasn’t able to move into for a week, which left us with no place to put furniture and some extra things. Having the free month of storage was a life saver for moving. The staff was helpful and friendly as well. It would be helpful if the office was open just a little bit later at times but it wasn’t a huge deal. Overall it was a significantly pleasant experience.

STEPHEN LARSEN  |  Overall Experience 
Rating:
4.0

A woman phoned that our mattress, box springs and frame were left outside and she said we must pay 250 to dump. When we came to pick up to store in our new unit, the frame was missing. Other than this, the move went ok.

SIDNEY SIMS  |  First Impressions 
Rating:
5.0

Manager Philip is very nice , he answer all of our question and walk us through process. We used u- hall as last resort after cool pack cancel on us on day of moving . I looked around and called and finally we decided use u-hall . They had 10 by 20 available and that’s what we wanted . We end up getting another one 8 by 10 and we are still moving but after he found out how tired and stress we are he really tried to help us . He has very nice humble manner and really like it . We will Use u- hall from now on and definitely refer to our friend and family . Thank you Philip . Vida moghaddam

hamid Tamaddon  |  First Impressions 
Rating:
5.0

Wonderful

MOHAMED ALMALLAH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETER ROSEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James McEdwards  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ralph robles  |  First Impressions 
Rating:
3.0

The young man that helped me(Chad) Entered in my daughter's name and address because she had an existing account under our last name. He didn't take the time to listen or pay attention to me about what this was going to be set up for. This caused my corporate card to be declined Several times locking it out! Finally after four phone calls with the card company and with help from another employee we figured out that the names did not match .

ROBERT BAUER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ralph robles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike Sherrod  |  Overall Experience 
Rating:
5.0

Thank you! To the employees of UHaul nice and helpful.

EURYANTHE ILANO  |  First Impressions 
Rating:
5.0

From the to end, every one was very helpful. Service is fast and more than excellent. The business is crazy by its nature but people are so kind. That is the key to your growth and fast success. I am additionally thankful for your u-box and storage facilities. Having moving help so easily available on your web page, makes my life so easy. I have to move many times because of my job. U-haul has been helping me for 7 years like reliable friend. Thank you and blessings to all of you.

Archanaa Ananda  |  First Impressions 
Rating:
5.0

Very clean and well organized - very nice staff!

Cindi Waszak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TYLER Fauls-RIVAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Perry Sheiayi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joseph lantern   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen Mathiasen  |  First Impressions 
Rating:
5.0

Philip and Crystal were very helpful and explained everything. Very happy I found this place!

Mike Sherrod  |  First Impressions 
Rating:
5.0

The person that helped me was excellent. The facility is very clean and well maintained.

Michael Baker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

manuel rosas  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BARBARA WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARLOS FLORES  |  First Impressions 
Rating:
5.0

Clean, organized, great office staff, convenient - as good as moving into storage can get!

Cindi Waszak  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Josephine Wong  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria Lenza  |  First Impressions 
Rating:
1.0

We were assigned a storage unit which we were assured would work for our items. According to the agents, we found out later this unit was for disabled people. We got everything in except our couches and then found out our couches would not fit through the doorway. We asked for help and the first agent said, "what am I supposed to do about it?" We asked the 2nd agent to just give us a small unit to put our couches in so we didn't have to move everything and were told no. She wouldn't do anything except give us a new unit. No one would help us move our stuff, no apology, and no compensation. I never leave bad reviews but this was bad service. 3 extra hours of work for a fault that was not ours.

Nicholas Johnson  |  First Impressions 
Rating:
5.0

Staff was accommodating and willing to help other employees to faculae a smooth transaction.

terrie butorac  |  First Impressions 
Rating:
5.0

Young Mr. Jessie was excellent!

nestor algernon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DZMITRY KURACHOU  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary hofmann  |  First Impressions 
Rating:
5.0

Great service. The movers were also amazing. Made a very stressful day a breeze.

Jill Sauber  |  First Impressions 
Rating:
4.0

Rented a truck and storage unit together online under the 'first month free' promo. However, the Uhaul in Lake Forest would not honor the special and charged me for the first month of storage. Staff said they don't honor that special for first floor units. I closed the unit 3 days later.

Heidi Kuhn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joseph lantern   |  First Impressions 
Rating:
5.0

Paperwork was lengthy, but not avoidable.

Jerrold Baker  |  Overall Experience 
Rating:
5.0

The manager Phillip and his entire staff were extremely generous and thoughful and the use of their storage units and trucks made it easier for my overall move from out of state to store my belongings.

Linda Davaz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID BURGGEMAN  |  Overall Experience 
Rating:
5.0

The person who helped us was through and personal. He was a big part of this going well.

Joseph Rider  |  First Impressions 
Rating:
5.0

Great Job.

Anthony Montgomery  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DZMITRY KURACHOU  |  First Impressions 
Rating:
5.0

Very clean and my experience was positive with both rentals and storage!! Thanks

Sheri Calhoun  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Lenza  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Maria Amsden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur Walker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allen Mecum  |  First Impressions 
Rating:
5.0

Melinda and staff was so great and knowledgeable and helpful!!! Great experience. Thank you for accommodating us after the Costa Mesa area could not!!!

Theresa Hartsell  |  First Impressions 
Rating:
5.0

Brand new facility, very helpful staff!

Andres Miranda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Zohar  |  First Impressions 
Rating:
5.0

It was painless unlike my past experience getting a storage unit .A+ THANK YOU.

edward small  |  First Impressions 
Rating:
5.0

The Mgr and staff are so approachable with a smile and greeting that makes you feel at home! Although the building is new and maintain clean at all times! It has security all around which that's exactly what I was loking for ! I'm happy to continue to do business with U-Haul. Now, the only concern that I have is that I cannot pay my rent ahead of time but on the date that is due. And on the App, I cannot delete my old addresses?

LUIS VILLAVICENCIO  |  First Impressions 
Rating:
4.0

Everything was great but the rates are a little high.

syed afraz  |  Overall Experience 
Rating:
5.0

Great place to store things

Judi Price  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maria cabiling  |  First Impressions 
Rating:
5.0

Very nice and clean facility. There were a lot of carts to move the items

DAVID BURGGEMAN  |  First Impressions 
Rating:
5.0

10 stars 🌟

Elida Tsou  |  First Impressions 
Rating:
1.0

Phil, you were unnecessarily rude and passive aggressive to your customer. I left our conversation wondering why someone would be so miserable, and figured you had other issues going on.

Andrew Burke  |  First Impressions 
Rating:
5.0

Proving on board in sales area should be the same as what is on your contract. Price on sales material was lower than my contract :(

Julie Wagaman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

john sltonstall  |  First Impressions 
Rating:
5.0

Very efficient girl.

Donna Madison  |  First Impressions 
Rating:
5.0

Miranda made the process perfect, she is an asset & did a wonderful job w/everything even when i grumped about having to pay the $8. insurance fee.

Susan Hicks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RUDOLPH BETANCOURT  |  First Impressions 
Rating:
5.0

The place is great...Very clean and well lit. The staff was excellent

Christopher Rusk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donald wilkerson  |  Overall Experience 
Rating:
5.0

SO easy to rent, instructions were clear and prompt, loved the comfort of doing it all online. Wonderful!

Tracy Broxterman  |  Online Move In 
Rating:
5.0

Staff was excellent!!

james maloney  |  First Impressions 
Rating:
5.0

easy to set up and close down agreement. really happy

Jacob Reyneke  |  Overall Experience 
Rating:
5.0

In regards to question 3, I did not remember anything about the card/check in procedure with the codes. Other than that everything exceeded expectations!

Brian Abe  |  Online Move In 
Rating:
5.0

Great units, Spacious, Very clean, and Climate control (in select units). Loading dock was very accessible, and they provide carts (both large and small). Elevator for mid and top floor access. And constant surveillance/security, ensuring safety of belongings.

Reese Buck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron Beason  |  First Impressions 
Rating:
3.0

Staff was friendly but incompetent. Many had to ask others for assistance and couldn’t do the job asked. I heard different things on using the key card for access, when to access, and wasn’t given a response when asking how I pay from month to month

Amanda link  |  First Impressions 
Rating:
3.0

When we tried to confirm storage unit the day before our move to make sure everything was set, the employee at the front was very dismissive, provided little help and told us we were good to go, yet when we came to check in with als of our stuff the next day the whole system was down and we were unable to move into our unit. Finally after coming back the next day we were able to check in online by ourselves with no help only to find construction material in our unit. We then had to be switched to another unit and were finally able to move in.

Steve Orr  |  Online Move In 
Rating:
5.0

Everyone was very helpful and nice. The facility is clean and well organized and easily accessed.

Debbie Sollom  |  First Impressions 
Rating:
5.0

Thank you I would definitely recommend !

Ingrid Hernandez  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Julian Prado  |  First Impressions 
Rating:
5.0

Literally the best of truck and storage combo. And I do this for work. 25+ trucks a year and it is a huge asset to combine the 2. Better for my business less travel in between less time for labor hrs for staff. Will only rent here love Phil and his whole team he does a truly standout job. I've read past yelp for olive street. A lot of upset and not honest folks because I've always had great customer service from every rep/staff

Elida Tsou  |  First Impressions 
Rating:
5.0

Everyone was really nice the females and drivers where nice except the manager he seemed grumpy but other then that it was fine .

Ingrid Hernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allison McBride  |  First Impressions 
Rating:
5.0

None. Perfect

Lori Mcbride  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER ARD  |  First Impressions 
Rating:
5.0

Miranda is skilled, professional and friendly.

Tim Karg  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karen coburn  |  First Impressions 
Rating:
5.0

Very helpful and nice people

donald wilkerson  |  First Impressions 
Rating:
5.0

Great helpful staff.

KHALID HUSSAIN   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dana Hooper  |  First Impressions 
Rating:
5.0

AWSOME FACILITY AND STAFF RUNNING IT

John Vallely  |  First Impressions 
Rating:
5.0

Very clean and convenient facility. Friendly staff.

Gina Del Rio  |  First Impressions 
Rating:
5.0

Given that the store is brand new, Philip and Miranda are doing a great job of training their staff and making the place be functioning in full capacity as soon as possible.

sammy zargaran  |  First Impressions 
Rating:
4.0

When I first got a unit it was already rented out so they moved me and it was wrong size and moved me again. We confirmed the unit and put a lock on it. My access card didn’t work because of all the moving and it didn’t allow me to move anything for two weeks. The manager gave me the credit and moved my payment date . He was awesome and I would recommend! New facility so I expect a few kinks, but they will have worked out fast I am sure.

Jennifer Coppin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

QUIN BARRON  |  First Impressions 
Rating:
5.0

Amanda provided excellent customer service. Thank you.

Monica Del Rio  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry Tonnessen  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top