Customer Reviews for U-Haul Moving & Storage of Lafayette

Rating:

5.0

Very pleased with the staff, the truck, and the facility.

Rating:

5.0

Have been here several times for rentals. I have no problem with there rentals. Once I had a hitch install, I do not recommend that . The wires were run under the chassis and in touch with the exhaust pipes. Didn’t last two days. I redid it myself as it should have been and has worked great since. Don’t get your hitch there!!

Rating:

5.0

Great service

Rating:

5.0

Wonderful employees.

Rating:

5.0

Staff went above and beyond to accommodate me at the last minute. Appreciate their team work and great customer service!

Rating:

5.0

The actual U-Haul truck was clean but once driven the air conditioning started malfunctioning and not cooling the cabin. It was a hot 3.5 hours on the road.

Rating:

5.0

The customer service was some of the best I've had anywhere. Everyone was very helpful and went well beyond what was expected

Rating:

3.0

The location was fine but the pricing was ridiculous. I rented a 19.99 truck and returned it above the gas line at the time I was suppose to which was only 2 hours of use but I was still charged almost 90 dollars that makes no sense!

Rating:

3.0

Personnel had not been informed that I was returning equipment to their location, so they were not prepared to receive; but they were accommodating after explained this was the location I was told to return equipment in last text from U-Haul. Seems to be a communication gap.

Rating:

5.0

Friendly and good service.

Rating:

2.0

The male who rented us the van was rude, disrespectful and very unprofessional in his communication and appearance. He also scanned my wife’s Drivers License on his personal phone during the check in process. I asked about that and he said he can’t find the scanner tool. The van has a burnt license plate light and noisy rear u-joint. Upon return the male who we rented it to was professional and respectful. I called the GM of this facility, Larissa (sp), had to leave 2 VM’s 24 hrs apart before she returned my call. I advised her of the drivers license scanning to his personal phone and she said that is how they always do it with an attitude of I was bothering her. Will not do business with u-haul in the future I can avoid it. This was a convenience rental not a necessity.

Rating:

5.0

The Storage Center was really convenient and I never had to worry how safe my furniture was. Thank you U Haul for being so kind.

Rating:

1.0

They did everything wrong. Then wanted to charge me for it.. Both assistant and mai. Manager were not helpful all incorrect info was given by the employer (s). I’m filing a complaint or going to the court to get this corrected. Very poor customer service bad attitudes poor service . Employees lied as well. Never have I had this poor service from a co. 👎🏽☹️

Rating:

5.0

Very kind good customer service from Jerod

Rating:

5.0

Jared, the person that put the hitch on my car was absolutely terrific. He worked as hard as he possibly could to finish the job done well.

Rating:

4.0

The truck had major issues including damaged wiper blades which caused problems. The gas tank would not accept new fuel without constant pressing of the handle causing fill ups to take 15 minutes every time. The truck was old and poorly maintained. Was told that truck was not one of their normal fleet but that should not be my issue

Rating:

5.0

This location has everything you need when moving. I have used this location before. Employees are very helpful and pleasant to deal with.

Rating:

5.0

Exiting this location needs to be addressed and is a potential liability. The exit is on a main thoroughfare. I would recommend making an exit on the side that intersects on a light

Rating:

4.0

So up to work on time and not an hour late,

Rating:

5.0

All good!

Rating:

5.0

Shawn who checked us in and helped us was so nice and efficient and this place was very busy. He had a ready smile and was patient with us old timers.

Rating:

3.0

My reservation included 2 furniture dolly's in addition to a utility trailer. When picking up the trailer the U-Haul rep. said there were no dolly's available there or anywhere within 15 miles. I ended up buying a dolly . . . but it would be nice if the dolly's are not available for a resv. a email or notification of some kind be sent informing so !

Rating:

5.0

You did a great job.

Rating:

1.0

Clearer instruction on pickup. I see the e-mail confirmation says the alternative contact would be called, but the person that called didn’t mention this so when I picked up at 5:30am my wife was not awake to answer so it took almost 45 minutes to get checked in. Also, I put the keys in the drop box per instructions when I brought it back and was called and rudely told to bring them inside instead. I was only following instructions and did not find it professional.

Rating:

5.0

Very good service . Will be back.

Rating:

5.0

It was fast, friendly, & available when I needed it. I will ABSOLUTELY use this location in the future!

Rating:

3.0

The store was overcrowded with boxes for sale and other impulse buys. It felt like being in an IKEA just trying to get to the counter. The trailer I rented had one tire that was very worn. The U-Haul online order instructions said that two forms of ID / proof of contact were necessary- my phone number and a valid local driver's license. When I checked out in the store, the clerk requested two additional contact phone numbers. This is not part of the policy that was in the T&Cs.

Rating:

5.0

I was informed that I went over the allotted mileage by 16 miles. When I requested to reserve the truck, the location I chose was 8 miles closer than the one the that the truck was located. This even up costing me more money. I will never recommend U-Haul to anyone!!

Rating:

5.0

N/A

Rating:

3.0

The price quoted and the price paid was INACCURATE!! 19.95 for a van ended up being 75 bucks for only 3 1/2 hours of use! On top of that instead of just charging the difference between my deposit of $108 bucks and the excessive charges, you guys charged both at that same time!!!!!! That’s 19.95 turning into almost 200 bucks for an in town move of only 3 hrs! I have return fees on my account from the excessive over charging so it actually cost me closer to 400 bucks to rent a 19.95 van!!!! This is a scam and I sincerely hope you guys get what’s coming to you!

Rating:

5.0

Great customer service.

Rating:

5.0

Truck could had been a little cleaner

Rating:

1.0

Woman that checked out was very difficult and not helpful

Rating:

5.0

Happy with service

Rating:

5.0

Good.

Rating:

3.0

I returned the van a day early and the rerun wasn’t logged. When no receipt arrived on email I had to go back to the store to rectify. Not happy!

Rating:

5.0

Jared served me before and I found he is a friendly person, efficient and very professional. At this time, when I rented a trailer today, he demonstrated the same level of professionalism and gave me lots of confidence dealing with him and U-Haul. Keep good work!

Rating:

5.0

Do u haul help 501 -C3 organizations with discounts.

Rating:

5.0

Customer Service was superb

Rating:

3.0

Location always seemed short staffed and always took a long time to get help

Rating:

2.0

I rent U-Hauls from her consistently for my business. There needs to be a loyalty account or something for people who regularly do business with U-Haul because the manager is rude and always has some kind of issue every time I go in. Next time I rent I will be using Budget Truck or a different location.

Rating:

5.0

Customer service was great!

Rating:

3.0

Fill up gas tanks.

Rating:

5.0

Easy drop off .The photos were easy to take and the parking lot was spacious.

Rating:

3.0

Headlights were spotlights in the trees not on the road where you need them

Rating:

5.0

Everything was great

Rating:

5.0

All the people are polite and helpful

Rating:

5.0

The guy helping me was extremely friendly and professional. I have rented many trucks form Uhaul and I will definitely keep coming back.

Rating:

5.0

Eddie F was very friendly and knowledgeable. Thank you for making the trailer rental very easy.

Rating:

5.0

Everything went according to plan excellent staff and office thanks

Rating:

5.0

Very Good service!

Rating:

5.0

Everyone I dealt with when picking up the truck and dropping it off was excellent! Very professional and personable!

Rating:

4.0

This was a weather-related problem in the facility. Not their fault. Leaks are always a problem to locate origin of the outside entry of the water. The problem was getting more help than the local staff. There was supposed to be some, but they were hard to schedule, and then didn't show up at all. So it was just the two local women who had to do the move for/with me. They were very courteous and helpful. The only remaining problem is a tapestry loom that is at the front, when it should have been put further back, preferably against the back or side wall so it could stand up properly, and not be in the way for further shifting of contents.

Rating:

5.0

Great service

Rating:

4.0

easy to work with

Rating:

5.0

PLEASE. Stop buying crap Ford trucks , noise , no turning radio, even the cup holders are crap. HOW ABOUT A CHEVY

Rating:

5.0

They saved the day- originally booked one at other location and it was available- wasn't happy but the guy at ambassador location was awesome

Rating:

4.0

The truck smelled like smoke and the shocks probably needed replacing. Great check-out procedure in the morning. The check-in procedure upon return was not fully explained and the inside worker had to go outside to help the outside worker. Overall it was an above-average experience.

Rating:

5.0

This was a last minute rental for us. The lady who processed the rental was extremely nice and helpful.

Rating:

1.0

Staff was okay some were friendly but all my belongings and brand new furniture was damaged by pest & rodents I am very unsatisfied with my service I know some things they can’t control but I put to much money into it this place for my items to just be destroyed

Rating:

3.0

There was water on the floor and in my locker. I can not have water near my things also there was mold on sone of my stuff which I took home. This is one of the reasons I left. The other was just wanted to save some money.

Rating:

1.0

We left and went back to our old storage place because this place had roaches and mold got onto some of our things. Even though this storage place isn’t climate controlled it definitely felt like that. It was not clean when we would go there and 9 out of 10 times had an odor when we would come check on our things.

Rating:

3.0

Having a dumpster for customers to use would be extremely helpful. The parking lot always has trash flying around because there is no place to discard trash. We have picked up countless screws in the parking lot. With the amount of money charged for rent, I think a dumpster would be justified.

Rating:

2.0

Customer service sucks. Staff needs to learn how to communicate properly with customers

Rating:

5.0

Thanks for the helpful and great service!

Rating:

2.0

I would like to rate this experience better however I just got back from visiting with my mother on her death bed from cancer I moved everything I own into your facility however I'm suppose to be at work for 5:30am and my clothes are in my unit and I've tried my code that worked on October the 6th because I tried it to make sure it worked because 2 other customer were complaining about their codes denying them well apparently that's just how thos location operates in a VERY inconvenient way it isn't 11pn 2am it was 7:07pm when I drove up and one panel denies me access and the other door says I'm not checked in but I am checked in in a very inconvenient way. Now I will have to miss work and not get paid which I really need right now because in approximately at most 2 weeks I will have my mom's funeral to attend. This is extremely poor business and horrible service I am very VERY unhappy and a very disappointed and dissatisfied customer so much I am regretting my choice in storage units now and will never suggest anyone coming here

Rating:

5.0

The staff was very friendly and got me into a unit quickly. I always had access to my unit when I need to add or remove things. I would definitely rent from them again!

Rating:

5.0

Still waiting on refund of deposit.

Rating:

2.0

My name is Stesay Brooks. She misspelled my name and wasn’t very friendly. Staff was on their phone and really didn’t want to show me where the storage was, I asked twice and waited for a response.

Rating:

5.0

None

Rating:

1.0

Massive roof rat problem. All my belongings were ruined

Rating:

2.0

I was locked out of the storage facility on several occasions when it was supposed to be open. The climate was always a higher temperature than the controlled. It smelled like dog food? And the elevator was broken when I moved in. Also I had a unit in the direct sun light so it was always very hot.

Rating:

1.0

Because they wouldn't let me drop the truck and trailer there. If they let me drop off they said the price is double, and they made me go to another uhaul which ate up the little miles they give you. Hated it and will never use uhaul again

Rating:

4.0

There were long lines.

Rating:

1.0

I had to wait over an hour to finally get into the building where my storage was held. Keep in mind, I drove 7 hours straight to get to this destination and it’s as if nothing was adequately prepared for me. I was inconvenienced heavily, and so were the individuals that arrived to this branch to assist me in moving my things into storage. There was also a large rat just crawling on the wall on a unit nearby. I’m still highly disappointed and dissatisfied with my services yesterday.

Rating:

1.0

Access code doesn't work and I have no access to the storage unit I've been charged for.

Rating:

5.0

Very helpful staff!!

Rating:

5.0

The gentleman was very polite and helpful.

Rating:

3.0

Water on the floor upstairs and had water in my locker downstairs with mildew on one of my chairs.

Rating:

5.0

Will use next time again

Rating:

3.0

Black entry door needs a way to allow door to remain open such as a stopper. Each time I tried to enter I had to hold door open with one hand and try to pull hand truck with other hand. Door kept slamming on my load and knocking it off. Also the pest control black box was too strong for my small unit. It gave me a headache and I could still smell and taste it 30 minutes after leaving. I removed it and put in hallway. I had already advised staff that it was too strong and he said housekeeping would take care of it.

Rating:

5.0

I was impressed with how clean the facility was.

Rating:

5.0

I will chose uhaul everytime

Rating:

2.0

Storage was not updated and the crew stole all my things.

Rating:

4.0

Everything was great. I did have one concern, the access door to the facility opened without me having to put my entry code in. They have lots of cameras to identify any wrong doing but the security of the door code is still important.

Rating:

4.0

Brock was so helpful!

Rating:

5.0

I forever choose uhaul for rentals! The staff are hard workers and bring fast service Could greet customers a lil better

Rating:

5.0

This storage rental was my greatest experience when it comes to storage units and auto transports. The staff is always friendly, helpful and polite. I’ll always use U haul for service because it’s a name that I’ve grown to trust.

Rating:

5.0

I can’t thank yall enough for everything! Great safe place!

Rating:

5.0

Very clean and safe units.

Rating:

2.0

There was a large line of people and no one was being served for awhile and the office was empty for a while. Needs more staff. The guy that ended up helping was nice but clearly understaffed.

Rating:

5.0

This U haul site is awesome. Have never had any problems👍

Rating:

5.0

Thank you so much Mr Brock for being so kin during this difficult time.

Rating:

5.0

Good people! Interpersonal skills awesome! No issues!

Rating:

5.0

Mr Brock was so professional and efficient. He was very patient, polite and caring during a difficult time. Thanks a million uhaul!

Rating:

5.0

Service from the manager on duty was great. Really nice guy and helpful.

Rating:

4.0

Thanks for the good service

Rating:

5.0

The staff were extremely helpful as I was getting into a facility that my recently deceased wife had set up before I could move to Lafayette. We had meant to get by there together, but she had been too sick. Excellent team led by Ethan Fredette.

Rating:

5.0

Thanks for help in understanding I had to move out a little later due to Covid illness!

Rating:

3.0

Rates are too high. Had the smallest storage unit and price went up twice during the duration I had the unit. There is no advance warning before the facility goes up on the price. As soon as the rate increased a 2nd time I moved my things out.

Rating:

5.0

Easy to load and unload. Smaller units were not available, had to rent 10 x 10 kind of pricey.

Rating:

5.0

Will always bring my business back great fast and friendly service

Rating:

5.0

Couldn't have asked for anything better. Thanks for everything,

Rating:

1.0

The salesman in the front who assisted with assigning me a storage unit was very rude and was not helpful. He told me there was a lock in the unit but after we hauled all of our stuff upstairs to the unit, there was no lock. Then when we went to tell them there wasn’t a lock in there, they told me I had to buy one. Bad experience.

Rating:

1.0

The staff told us that we weren't eligible for free storage after renting a U-Haul from them, then they charged us for en extra day rental and said they would refund us and never did and it is very hard to reach someone with customer service for your company.

Rating:

2.0

The representative told me that I wasn't eligible for first month free when I got an email saying that I was.. he then charged me for an extra day when I got to the facility and unloaded my belongings..We had just gone through Hurricane Ida and my apartment was deemed uninhabitable and we are homeless at the moment and we didn't expect to not have any sympathy shown but instead treated that way..

Rating:

3.0

"Climate control" unit is warm

Rating:

5.0

The front desk guys and girl were very calm and professional even though they seemed busy each time. Very good job 👏

Rating:

3.0

Hi, this is my very first time renting a storage and I will say it was interesting to say the least. I arrived to center and I entered the store for check in. The rep who served me was friendly but he did not mention anything about the convenient lock for buy storage. I picked up a lock and the rep charged for the lock. I came to the place along and no one on the staff offered any help with lifting anything heavy onto the moving carts which I realize is not really in their job description but it would have been nice to at least be offered. It was just a ok experience for myself. I would just invite a friend to come if they really need space. Thanks for the storage.

Rating:

5.0

Only one problem. Staff should inform customer to use glass doors first for access and give lock at desk instead of saying it’s in unit(which it was not).

Rating:

5.0

Everything U-Haul did in helping my move was met by such friendly people. From West coast to the Deep South, the truck we rented did not falter. We all moved effortlessly. Thank you U-Haul.

Rating:

5.0

Everything was perfect. The staff was GREAT they did everything they could do to help me and I couldn't have asked for anything better!

Rating:

5.0

Excellent staff and facility. Very helpful folks. I’ve used UHaul in 5 states, best one so far!

Rating:

5.0

Always friendly and nice at local Ambassador store. Customer Service at 1-800 was also friendly and attentive. Great experience all around.

Rating:

2.0

Gm talk to ppl.like he don't want to be there

Rating:

5.0

This Lafayette facility offered us a free month's worth of storage after Hurricane Laura destroyed our home near Lake Charles. We continued our lease for six months. Worth the drive.

Rating:

5.0

The only reason we left was because my son has a storage unit where he lives!! Thank y’all for the excellent professional service that y’all provided to us at all times!!

Rating:

5.0

The staff were second to none.

Rating:

5.0

Very clean facility. Professional and helpful staff. I’ve been to several other U-Hauls around the country and Lafayette’s U-Haul on Ambassador is by far the best!

Rating:

5.0

I appreciate the service and thank you.

Rating:

2.0

The lady who did the paperwork was not knowledgeable and did not pay attention . She had to ask the other agent about almost every line of the contract. When the contract was FINALLY ready, almost an hour after we began, she had entered the wrong size unit and it took an additional half hour to get THAT straightened out. This does not appear to be rocket science or brain surgery. It made the whole process aggravating \, took entirely too long, and was stressful.

Rating:

5.0

Very COVID-19 safe clean environment and very helpful friendly staff.

Rating:

1.0

Poor air quality inside the storage facility. Stored leather furniture which had only been there for 3 months was full of mold when I emptied the storage unit last week. The worst climate-controlled storage unit I have ever had. Would have probably been better off keeping the furniture in a barn somewhere.

Rating:

5.0

My experience was Great, a very convenient location! I would recommend this location to anyone!

Rating:

5.0

We are hurricane Laura victims and we were able to salvage what we could and put it in storage. The mth free was a HUGE help and we are thankful for UHaul.

Rating:

5.0

Huge thanks to Dwight and Brock for helping me with everything!!! Excellent customer service

Rating:

5.0

Clean and near UL. You all were there when we really needed somewhere to store my child’s personal items. Thanks

Rating:

5.0

Staff was very helpful and friendly.

Rating:

5.0

The young lady who helped me with Was excellent

Rating:

5.0

The staff is always friendly and helpful. The facility was immaculate.

Rating:

5.0

Great

Rating:

5.0

Facility very clean. Staff very helpful and friendly.

Rating:

5.0

Bryce and Brock Breaux and also a young man named Dwyer were all so helpful and very professional. A+++ for this facility. We rented a storage space and then a trailer to move out. Great service.

Rating:

5.0

Great experience

Rating:

5.0

Very nice and helpful customer service employees-

Rating:

3.0

Storage facilities hallways too narrow to get sofa into storage unit, Had to bring sofa back with us causing more mileage, also could not get into facility with passcode, delaying completion

Rating:

4.0

Friendly and excellent customer service

Rating:

5.0

Kind and considerate staff makes all the difference.

Rating:

5.0

Everyone was very friendly and worked to give us a good experience.

Rating:

1.0

Service is always slow every time I need help.

Rating:

5.0

very helpful and very clear instructions thank you

Rating:

5.0

Service agent was timely, polite, and helpful.

Rating:

5.0

Convenient, affordable and well maintained property.

Rating:

5.0

Love that we had access to tons of carts! Love that the loading dock by the door is elevated - makes the loading/unloading easier! Love the temp in the climate controlled area was cool!

Rating:

1.0

The manager is so arrogant, it makes me wonder if his father ownes that business. Now, with that being said, the other staff was helpful and nice. I would definitely not go back.

Rating:

2.0

I arrived at 20 minutes before closing, but cashiers were stressed as customers were complaining units they just rented had locks on them. Ditto on one I rented. Also, my PIN # was not activated.

Rating:

4.0

Friendly staff was helpful in my move answered all questions.

Rating:

5.0

I would really like to thank the corporate management team for all of their help and support. Mr. Dwight Farr has been a blessing to me - pleasant, kind caring young man. Special thank to Jerry & Dwig

Rating:

3.0

Storage building was clean but there were a few times that I was unable to access my unit after hours do to security issues with u haul. Since I paid extra for 24 hour access, I gave 3 stars.

Rating:

4.0

friendly staff

Rating:

1.0

I had a o unload my vehicle by myself I don’t know if this is new but very disappointed.

Rating:

5.0

Nicholas was very informative and knowledgable about the facility, plans, and other concerns I had about the storage unit. He did a great job!

Rating:

5.0

Very helpful and polite staff. Answered all my questions and I left very satisfied.

Rating:

5.0

Everything went smooth. Thanks

Rating:

1.0

I wasn't allowed to use the on site dumpster not to mention I was rushed to get my things out of my unit and customer information is not stored accurately or passed along properly.

Rating:

4.0

Shouldn't cost extra for 24 hour access.

Rating:

5.0

Very professional helpful and organized!

Rating:

1.0

I pick my all my belonging and close my unit at the office left there and forgot my motorcycle pipe which were brand new $ 500.00 called the next day all day long no response they stole them

Rating:

3.0

Some of the staff, specifically an assistant manager when this unit was first rented, was rude and less than helpful. Also, UHaul's inflexible rule are a problem.

Rating:

5.0

Excellent facility, would recommend and use again.

Rating:

5.0

Very excellent service

Rating:

5.0

None..all was good

Rating:

5.0

Great staff