Customer Reviews for U-Haul Moving & Storage of Lafayette

4,411 reviews

3861 South St   Lafayette, IN 47905
(corner of creasy lane & st rd 26/south st inside international square, sams club, lazy boy, taco bell & kfc)

(765) 607-6429

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(765) 607-6429

3861 South St
Lafayette, IN 47905
(corner of creasy lane & st rd 26/south st inside international square, sams club, lazy boy, taco bell & kfc)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly and personable and professional!

donnie ely 
Rating:
4.0

Customer did not leave a comment.

Dennis graves  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brittany Graves  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Webb 
Rating:
5.0

Customer did not leave a comment.

Frank Moll 
Rating:
5.0

none

WILLIAM GRIGGS 
Rating:
5.0

Spacious location still in progress of growth. Rentals and Storage. In Prigress. Will serve the area well. J Lahrman

John LAHRMAN 
Rating:
5.0

Customer did not leave a comment.

Pamela Carten  |  First Impressions 
Rating:
4.0

It was quick and simple doing everything online was in and out we did find some trash in the back of the trailer but was to bad to complain about the service was good overall.

Melinda Taylor 
Rating:
5.0

I had a great experience. No issues or headaches. Got fast, professional service both picking up and dropping off.

Robert Woltz 
Rating:
5.0

Amazing team and extremely professional!

ANDREA E CROWE 
Rating:
5.0

Have great customer service in all your locations specially in the franchise ones.

Winifred Pierre-Canel 
Rating:
5.0

Customer did not leave a comment.

Shaneice Mckie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Stanley 
Rating:
5.0

Thank You!

Creig Dickerson 
Rating:
4.0

Customer did not leave a comment.

HANLIN CHEN 
Rating:
4.0

Customer did not leave a comment.

Bruce Beisel 
Rating:
5.0

Customer did not leave a comment.

Kenneth Ferraro 
Rating:
5.0

Customer did not leave a comment.

Shara Carter Howell 
Rating:
5.0

I wasn’t clear with one of the processes, and instead of helping me out, the young lady got an attitude and started to be condescending. I believe she might’ve been mad because one of her nose rings looked infected, and she was just taking her anger out on the customers, the truck was very dirty. It had food left over in it water bottles and even lip gloss. The truck smelled really bad.

Satche Rivera 
Rating:
5.0

Customer did not leave a comment.

Kashis Goodwin 
Rating:
5.0

The person at the desk who helped me was extremely kind and thoughtful. I really appreciated his help and explanations.

Keisha Hall  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kelley McDowell 
Rating:
5.0

Customer did not leave a comment.

Thomas Denver 
Rating:
1.0

Staff was extremely rude over the phone and also while at the desk. They also tried to give the truck away to someone else while I had reserved the truck.

Joshua Haverkamp 
Rating:
5.0

Customer did not leave a comment.

Rob Simpson 
Rating:
5.0

Customer did not leave a comment.

Delana Austin  |  Overall Experience 
Rating:
1.0

Need to hire someone with better customer service skill Hanna need to be trained again very very rule with poor communication skills

KENT HUYNH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JERRY HENDERSON  |  Overall Experience 
Rating:
1.0

Need to train your employees with customer service skill very poor especially that girl Hanna very rule and prejudice against other ethnic

KENT HUYNH 
Rating:
5.0

Easy to rent storage and Staff are efficient!

DANTE CASANA  |  Overall Experience 
Rating:
4.0

One of the ramp locks was broken. Did not cause any issue but maintenance should be a much higher priority!

Edward Haig 
Rating:
4.0

Very good Customer Service, keep up the good work!

David Ocker 
Rating:
5.0

Customer did not leave a comment.

Asa Cohee 
Rating:
5.0

Customer did not leave a comment.

Charles Shumard 
Rating:
5.0

Customer did not leave a comment.

Jason Lee 
Rating:
5.0

Customer did not leave a comment.

tina Duncan 
Rating:
4.0

Customer did not leave a comment.

Benjamin Stalls 
Rating:
5.0

Customer did not leave a comment.

DANTE CASANA 
Rating:
5.0

Customer did not leave a comment.

Alicia Allen  |  Overall Experience 
Rating:
1.0

A uhual location booked a customer under my name without permission, without me being present and without the representative asking for verification. Never seen anything like this. Been waiting for a call from the GM for HOURS

TAHDIA CAMPBELL 
Rating:
5.0

Customer did not leave a comment.

CHAD WETZ 
Rating:
5.0

Very fast and efficient with online reservation. I was in and out in 5 min

James Miller 
Rating:
4.0

The pick up experience was great! Getting hooked up was a bit of a tight squeeze but manageable.

Abigail Proffitt 
Rating:
5.0

Very good staff and customer service

James Roberts 
Rating:
2.0

Two months in advance of my move from NC to IN I spoke with the manager and secured a large storage unit. U-Haul provided me a location where I could reserve the rental truck for my move. However when I visited that site in NC they advised me that they do not rent out trucks that large from that facility. I then found another U-Haul location that accepted the quote. I reserved a truck and car dolly for four days for a one way trip from NC to IN. I picked up the truck and dolly in NC. My movers loaded the truck and secured my vehicle. My grandson drove from NC to IN and we unloaded the truck at the IN storage facility in a day and a half, instead of the four days. I requested a reimbursement of two days for the early return delivery and my request was denied. I needed the storage unit from October 28,2023 through February 3,2024. The manager was then going to charge me for the entire month of February! I requested that if he would not give me a refund on my early return that he at least not charge me for January 29 through February 3 as a compromise. He agreed to that but then never entered it into the computer system. When I went in on January 29, 2024 we had to have the entire conversation and agreement re-memorialized. He entered info into the computer and assured there would not be a non-payment lock put on my unit. I requested a printed copy of what was entered into the computer. However, on February 1, 2024, my moving crew and I arrived to find my access card to the facility would not work and there was a non-payment lock on my unit. I went to the office and waited while staff counted money and closed before any assisted me. I provided the written agreement signed by the manager and the employee did come to the unit and remove the lock. We we allowed to load the truck but he couldn’t do anything to eliminate the issue regarding my access card. He did stay an extra 30 minutes before he locked the large doors and advised me I would only be allowed to use the single door, I would just have to keep it propped open. My crew loaded half the truck and we then went back to finish th remainder of the job on February 2. I was extremely disappointed that everything the manager said would not be an issue ended up being an issue. Additionally, early in November when I went to the storage unit to put something into storage there was a man with a backpack that kept loitering outside and also wandered around the inside aisles of the storage facility. I needed to use the restroom while I was there, there is only one bathroom in the facility. The sign on the door indicated it was “vacant” however the door wouldn’t open. Someone, which turned out to be the man with the backpack had to be sitting on the floor obstructing access. I advised my grandson that I was going to report the issue to the office and as I was headed down the hallway the man with the backpack came out of the bathroom. I still reported the incident.

Connie Richeal  |  Overall Experience 
Rating:
4.0

Great job by uhaul staff and delivery

Edward Smith 
Rating:
5.0

Customer did not leave a comment.

Veronica Slipher 
Rating:
5.0

Customer did not leave a comment.

Lisa Barton 
Rating:
5.0

Kind helpful staff

Dustin Ledman 
Rating:
4.0

Customer did not leave a comment.

Oleksandr Tsymbaliuk 
Rating:
5.0

Customer did not leave a comment.

DANTE CASANA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jule Fancher 
Rating:
5.0

Trailer had been swept out, black residue covered the floor.

William T Griggs 
Rating:
5.0

Customer did not leave a comment.

Alejandro Carrillo 
Rating:
5.0

Customer did not leave a comment.

Justice Ruwona 
Rating:
5.0

Customer did not leave a comment.

Jessica Metawala 
Rating:
5.0

Customer did not leave a comment.

Isabel Garrett  |  Overall Experience 
Rating:
4.0

Final billing should be sent quicker. Still waiting on final bill.

Ron Siovaila 
Rating:
5.0

Customer did not leave a comment.

Tiffany Eastridge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dallas Crick 
Rating:
5.0

Customer did not leave a comment.

Heather Gibens 
Rating:
5.0

Only thing, shovel the snow around the truck as I had to move through ankle deep snow to get into my truck and remove the snow from the windows. Other than that process was fast and easy.

Chris Dieter 
Rating:
5.0

Customer did not leave a comment.

David Chenoweth 
Rating:
5.0

Customer did not leave a comment.

Sarah Alexander 
Rating:
4.0

A bit more communication with customers in the future about their U-Box and whether or not it's being stored vs. returned would help others avoid what happened with my order in the future. Other than that, everything was great. The staff are friendly and helpful, and whenever I had a question or concern it was answered. U-haul even has a leave-a-box-take-a-box program, and I was excited to take advantage of that and leave boxes for future customers.

Kirstin Compton 
Rating:
5.0

Customer did not leave a comment.

Franklin Hatke 
Rating:
5.0

Nothing. I found the experience totally satisfactory and convenient.

Mary wade 
Rating:
5.0

Staff at this U-Haul location were very helpful, obviously a high volume location with everything needed for packing, TV boxes, packing paper, wardrobes, were all available. The truck had a check engine light on, but didn't seem to affect the function of the truck. This was local move; wouldn't have felt good about that for a long trip!

Gregory Somerville 
Rating:
5.0

None at this time

Christopher Gagnon 
Rating:
5.0

Experience was flawless. This is my second time needing a trailer. Staff was polite and helpful. Will use this location again. Thank you!

Dylan Popp 
Rating:
5.0

Anna and Ismael were great and made check in / out easy.

Chris Knosp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler Creech 
Rating:
5.0

Customer did not leave a comment.

Thomas Price 
Rating:
5.0

Great service to moving in to storage unit ..

JERRY HENDERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID CROUSE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cole Kennedy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMY NAUGHTON 
Rating:
3.0

I originally had my contract reservation for A&J equipment in Frankfort, IN. When I arrived on Saturday Dec 30th to pick up my truck. I was told that there were none available. I showed them the contract reservation and asked what had happened. No clear reason for the issue. They then had to transfer my contract to Lafayette. This is another 40 miles from my house. No savings or credit was given for the Uhaul issue.

Ben Hopkins 
Rating:
5.0

Customer did not leave a comment.

Michelle Lazorchak 
Rating:
5.0

Customer did not leave a comment.

Dave Brower 
Rating:
5.0

Customer did not leave a comment.

Matthew Gyure  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Moore 
Rating:
3.0

I rented a auto dolly after I left the rental center going down the road I saw that the straps where dragging behind I thought they where straped in when I pick it up apparently they where loose I stopped and straped them down maybe you agents should check that they are before renting them out because they where dragging on the road when I notice them

daniel DUNGAN 
Rating:
5.0

My husband and I needed to upgrade the size of our storage unit. The man we spoke with made the process super easy and we moved all of our things just around the corner from our old unit. Thanks!

Katy Gunderson  |  First Impressions 
Rating:
3.0

Mileage rate too high

mark kemble 
Rating:
5.0

Customer did not leave a comment.

Marsha Tweedie 
Rating:
5.0

Customer did not leave a comment.

David Schoenhard 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Cole 
Rating:
5.0

Great service. Great people

MICHAEL SCOTT WEINSTEIN 
Rating:
4.0

Customer did not leave a comment.

Robert Raible 
Rating:
5.0

Everything went great. The employees were nice and very helpful.

Curt Philhower 
Rating:
5.0

Customer did not leave a comment.

James Augustyn 
Rating:
5.0

These guys are always great and helpful!!

David Knolhoff 
Rating:
5.0

Rented from here a number of times and have never had a problem.

Steven Moore 
Rating:
5.0

Customer did not leave a comment.

Mike Utermark 
Rating:
5.0

Employees not eating lunch at the counter.

JEFF FUNK 
Rating:
4.0

I rented a motorcycle trailer. It’s not really meant for the heavier touring bikes. We had a hard time loading it because it was bottoming out.

Jay Goodin 
Rating:
5.0

Customer did not leave a comment.

Patrick Burgess 
Rating:
5.0

Customer did not leave a comment.

Wendy Pfeil 
Rating:
5.0

Customer did not leave a comment.

Brent Yeagy 
Rating:
5.0

Customer did not leave a comment.

Stephan Lynch 
Rating:
5.0

Customer did not leave a comment.

Jack Patty 
Rating:
5.0

Customer did not leave a comment.

richard gehres 
Rating:
5.0

Nothing

James Spencer 
Rating:
5.0

Customer did not leave a comment.

TODD FREER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Scholebo 
Rating:
3.0

They neeed to have better communication and coustmer skills

Venovia Reed 
Rating:
4.0

Customer did not leave a comment.

Soon Neff  |  First Impressions 
Rating:
2.0

The person working there was a surly old man - I felt like I was interrupting him when I was checking in (getting my trailer). I would not recommend this Uhaul and will never go there again unless the other UHauls don't have what I want. I rented a motorcycle trailer - which worked fine BTW.

Thomas Mackall 
Rating:
5.0

Customer did not leave a comment.

Stacey Brooks 
Rating:
4.0

The straps were worn and too short, had to use ratchet straps, very hard to secure the vehicle. A very nervous drive home.

Barrett Edwards 
Rating:
4.0

They were friendly but I dont think they explained everything like they should.

Teresa Stockton 
Rating:
5.0

This location is good. Very satisfied!

DAVID BUTORAC 
Rating:
5.0

Customer did not leave a comment.

JENNIFER SEARING  |  Overall Experience 
Rating:
4.0

Well this was my second time having to get my U-Haul. The first time I pd in full but came back to pick up and what one guy told me two younger kids wanted a deposit! He didn’t try to accommodate me at all!

Jenni Templeton 
Rating:
5.0

Customer did not leave a comment.

SUSANNE KEMMER 
Rating:
5.0

I was extremely please with every aspect of my storage unit rental. I highly recommend this storage location!

David Clark  |  Overall Experience 
Rating:
5.0

Bringing the truck back was quick and easy. The gentleman who checked me was friendly and helpful.

Leland Kesler 
Rating:
4.0

Customer did not leave a comment.

Evan Desvernine 
Rating:
5.0

Customer did not leave a comment.

David Sartin 
Rating:
5.0

Customer did not leave a comment.

Chuck Shumard 
Rating:
5.0

Customer did not leave a comment.

Jan Braun 
Rating:
5.0

Customer did not leave a comment.

Melissa Doughtie 
Rating:
4.0

Customer did not leave a comment.

Melissa Ellison  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kimberly Trice  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Samuel Tocco  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JENNIFER SEARING  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

scott edwards  |  First Impressions 
Rating:
4.0

The GM was extremely helpful when I had a question and reached out within a business day. All the staff I interacted with were friendly and forthcoming.

Michael Eiland  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shade Thomas  |  Overall Experience 
Rating:
5.0

Everyone was super nice and helpful!!

MELISSA PANKAU  |  First Impressions 
Rating:
5.0

Awesome staff and facility! We will be back next spring!! Thanks!

MANUEL HIDALGO  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

yevette clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mandy Johnson  |  Overall Experience 
Rating:
5.0

Love that these individuals go above & beyond for their customers

TERI GOSEWEHR  |  Online Move In 
Rating:
4.0

There was water accumulation in front of the UNIT which made it difficult to load . Other than that that was fine

Justo Moreno  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

veronica turner  |  Overall Experience 
Rating:
5.0

Reserving a unit was easy to do online. I went into the facility on move in day and the representative that helped me was friendly and ran through everything related to access. I really like this location and would highly recommend. Even when they were slammed on what has to be one of the busiest days, college move-in, the staff was wonderful to work with. Move out was also easy to do online.

MARY WHEELER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pran Patel  |  Overall Experience 
Rating:
3.0

I made my reservation at the West Lafayette location in January 2023 for a unit in July. I called the location the day before to confirm my unit and was told that specific units aren't assigned until paperwork in completed upon arrival but that they had units. When we arrived (after driving to 2 hours!) I was told that the system over reserved and they did NOT have our unit (note that I made my reservation 6 months earlier) the guy told me they did have some units but could not give me one since they had reservations on them???!! WHAT??!! The guy was very rude and dismissive and only called the Lafayette location to see if they had any units. Thankfully they did and we ended up there. They staff there was helpful, friendly and professional (in stark contrast to the other guy) The cost of the unit was almost twice the rate of the other location but it is climate controlled so I get it. I called U-Haul to complain about the situation at the West Lafayette location and was told that reservations mean nothing and units are sold on a first-come-first serve basis. WHAT??!! Why take reservations if they mean nothing and why not tell people this?? The agent said she couldn't do anything compensate for the trouble I had but emailed the manager of that location to report the issue and asked him to contact me. I have never heard from him. My rating have been Poor were it not for the positive experience I had at the Lafayette location. Overall my opinion of U-Haul has been negatively impacted by this experience and I will think twice before using your services again and will NEVER recommend the West Lafayette location.

KATHLEEN CYBULSKI  |  Overall Experience 
Rating:
4.0

The only issue is closing time of 8 pm is too early. It should be open till 10 or 11pm. And the space assigned to us was too far from entrance. Entrance from the other side should have been kept open.

Chinmay Mahajan  |  Overall Experience 
Rating:
4.0

It took me forever to find my storage unit. I wish that there was a map during my check in process that would have helped. Instead, I wasted countless time walking around trying to find it. The arming and disarming process is not clear . And still is not clear to me. Otherwise the facility is clean. Staff helpful.

Rachid Souleye  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Steven Conard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WENDY DROOK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN SCOTT  |  Overall Experience 
Rating:
5.0

Excellent Customer Experience Will Return in the future 💯💪👍🇺🇸

Daniel Constantino  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Alexandria Wireman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elaine Walter-Shamdin  |  Overall Experience 
Rating:
3.0

It took over 30 minutes to be waited on. There was no one at the desk. When we finally got help they sent us to our unit and we had to wait another half hour before some came to help remove a lock that they put on by mistake.

SHANNON NAPIER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTI MCCORMICK  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michele Keller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERI GOSEWEHR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim Henagan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADITHYA RAJESH  |  Overall Experience 
Rating:
5.0

Everyone was very helpful and polite. The facilities were clean every time I went to the storage unit. The process is super easy and I did it online.

Juliana Donoso Abuawad  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MURILO COUTINHO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Valerie Hofmann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AUSTIN FAUST  |  Overall Experience 
Rating:
5.0

They were very helpful. We arrived during very heavy rain. The friendly employee helped arrange to get us a rental unit close to the front of the entrance and with access to the covered garage area. He explained everything very clearly..

Elaine Walter-Shamdin  |  First Impressions 
Rating:
5.0

Very helpful and can get in and out of the storage unit easy,,,

Catherine Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS CRUMBLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES SMITH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bhupenkumar Vipulbha Vora  |  Overall Experience 
Rating:
5.0

Works really good with ppl. And helpful too

Catherine Taylor  |  First Impressions 
Rating:
4.0

I thought your staff was very friendly helpful, and once we received the truck, it was great. The problem comes in with your call center that makes the reservations. I was told it would be no problem to arrive early and pick up truck, only to arrive and be told we couldn't get it, which cause problems with the rest of the day. The wait times in line both times we were there were long, too. If it were not for how clean the facility was and how friendly the staff was, I would have rated my experience much lower, but they improved the situation. Hopefully the problems will be addressed. I was told it was a common problem with the call center not checking reservations.

KAYLEEN HART  |  First Impressions 
Rating:
5.0

The management and staff at the Lafayette location is excellent. Back in May the West Lafayette location canceled my reservation and their customer service was extremely poor. Luckily the Lafayette location was able to assist us with great service and accommodating our needs. We will use them again next summer.

Thomas Burns  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kaelen Preasha  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan Johnson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Maloney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ana Maria Ospina Larrea  |  First Impressions 
Rating:
5.0

The person that checked us into the facility was kind and helpful!

Betsy Totty  |  First Impressions 
Rating:
2.0

When I arrived to check into my unit that I have had reserved for at least two months, I was told that the unit was not available and that there were 5 other people who had reserved the same size on the waiting list ahead of me. What's the point of reserving a unit for a specific date if that unit will not be available on that date? This was very irresponsible on behalf of Uhaul and could have put us in a bind, but luckily there was a different sized unit available that we were able to get. Then, there was trouble with trying to disable the security for my unit. This resulted in extra time trying to figure it out, and the alarm went off on us when we first entered. I don't believe any of this was the fault of the employee, who was trying his best to get things figured out for us. However, the whole experience was very negative and left me disappointed in Uhaul. If I reserve a unit for a date and it's confirmed, that unit should be available to me.

Justin Stowers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALLISON HOPPER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonia Hon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERRY LAMPKIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cherie Lincoln  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jalen Jones  |  Overall Experience 
Rating:
3.0

The lady had an attitude. I asked her to show me where the thing was to slide my card she wouldn't walk me to it. She could clearly tell I was confused about it. After I told her I was confused she got an attitude about telling me how to do it. I still left confused

ASHLEY KINCADE  |  First Impressions 
Rating:
2.0

After using storage and closing out contract yhe customer should be given a pro rata refund for days not used during the 30 day rental period.

Robert Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

emily collins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nickolas Waddle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Loomis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juliana Donoso Abuawad  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER SEARING  |  Overall Experience 
Rating:
5.0

Staff were very professional and explained everything excellent. Nice to have someone that knows their job.

debbie Bashaw  |  First Impressions 
Rating:
5.0

Good storage facility. Experienced no issues

ERNEST THOMPSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Tellez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL STARKEY  |  Overall Experience 
Rating:
2.0

We paid for a lock from your store. In the process of making multiple trips yesterday moving things into our storage unit, we lost the key to our lock. The employees told us there was only one guy to call to get our lock off and he doesn’t work on the weekends. Truly unbelievable that there’s no one available on a Saturday to help someone who’s locked out of their unit. Extremely frustrating.

RULA WININGS  |  First Impressions 
Rating:
5.0

Love this company best ever

bronze rogers  |  First Impressions 
Rating:
4.0

Thank you

Rachael Lee  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dan Lima  |  Overall Experience 
Rating:
5.0

The guys were so nice and helped me unhook the trailer from my truck

Catrina stamm  |  First Impressions 
Rating:
5.0

They went above and beyond to help me! We came to an agreement that was very helpful for me. To keep my things when I lost my job! and my socially security was in limbo. One less thing I had to worry about and I so appreciate a business like this. For once it wasn't about ALL THEM AND MONEY IT WAS ABOUT ME THE CUSTOMER AND GIW CAN WE MAKE IT EASY AND CONVENIENT FOR THUS LADY. IM SO THANKFUL AND Blessed TO THEM ALL AT 26 AND CREASY UHAUL. KUDOS RO A GREAT BUSINESS

jenni templeton  |  Overall Experience 
Rating:
5.0

Staff is always friendly and helpful.

Dawn StClair  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather Marvin  |  First Impressions 
Rating:
5.0

This storage situation worked well and was very conveniten with theability to turn in my trailer. Loved the first month free. It helped compensate for other moving expenses.

Evan Desvernine  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH TIMMONS  |  Overall Experience 
Rating:
5.0

Overall a great experience! I was able to make my reservations online and when I got there it took about 10 minutes to get the truck and the storage unit. Everything you could need is there. I would highly recommend!

John Hardesty  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Scheuer  |  Online Move In 
Rating:
5.0

Excellent Service from start to end. Thank you.

Tracy Eatron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nikki Jo Kehoe  |  Overall Experience 
Rating:
3.0

You should tell people that the 50 miles that we prepaid don’t count for in town use. You still have to pump gas and they will still take the “mileage” charge. So you pay ONCE for their prepaid “50mi” and a SECOND CHARGE: to pump gas in the vehicle EVEN-THOUGH ITS BEEN PREPAID. And if you don’t there is THIRD CHARGE OF $15 if you don’t pump gas. LIKE WTF WE PAY DOUBLE FOR GAS. It’s a rip off honestly either precharge and leave it at that or have them pump gas in the vehicle and not double charge people. I would NOT recommend renting a vehicle from this company if that second charge is a norm!

JONATHAN MORENO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Wheeler  |  Overall Experience 
Rating:
5.0

It was difficult to find climate controlled storage near our home. We were so glad to find what we needed even though it was 35 miles from our new home building site. The staff were exceptional and the facility was very clean. We were so thankful for the moving carts that were provided. It was an excellent facility for storage of our household furniture and clothing.

Ruth Ulrey  |  Overall Experience 
Rating:
4.0

Easy access Safe and convenient Helpful staff

Thomas Ulrey  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TORIANA WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brian Gallegos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ebony Nelson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELINDA GARDUNO  |  First Impressions 
Rating:
4.0

Would have given it 5 stars but when we moved out we were 3 days into the next billing cycle and are being charged the full month which is completely insane. I could see prorating it for those 3 days but the whole Month!!!

Jennifer Marden  |  Overall Experience 
Rating:
5.0

Every staff member we dealt with was courteous, knowledgeable and friendly. We highly recommend this storage facility.

Ruth Ulrey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather Woods  |  First Impressions 
Rating:
5.0

knowledgeable staff completed transaction quickly helpful and friend;y

Thomas Ulrey  |  First Impressions 
Rating:
1.0

While when I got storage their policy pro rated any amount you had if you didn't.need the storage. They then updated their policy where your fraud of money. Every place pro rates. They also try to make.you fill there trucks up more then what they are at. The trucks breaks are crap and is going to get someone killed.

Mark Hodgen  |  Overall Experience 
Rating:
4.0

Great customer service

jenni templeton  |  First Impressions 
Rating:
1.0

Very bad experience. The Management in Lafayette are dishonest. I will never use u hall again for anything!

Walter McNeal  |  Overall Experience 
Rating:
5.0

Very easy and quick to rent storage space. Completed process in just a few minutes. Staff was helpful and knowledgeable. Showed me how to enter the facility. Overall good experience

ERNEST THOMPSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN WYKOFF  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Paschall  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

James Kennedy  |  Overall Experience 
Rating:
4.0

Ismael Caraballo IIl was a great help and very professional.

laketa hastings  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Hill  |  First Impressions 
Rating:
5.0

Truck was a rough ride from Ohio needed service was hard to keep on the road but lafayette indiana location was the best ever and so was storage! Amazing place and staff!

HEATHER ROWE  |  Overall Experience 
Rating:
5.0

Easy process, friendly folks. Had to stand in line a bit, but it was a busy Saturday. Trucks worked fine, storage unit process easy. Nice business site.

Karen Buncich  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Angela Thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MANUEL FLORES GOMEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL NADEAU  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Marden  |  Online Move In 
Rating:
5.0

Thank yiu!,

dave hankins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cecilia Hall  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Noah Stockwell  |  Overall Experience 
Rating:
5.0

Quintin was a great help! Fantastic service!

Grace Dorer  |  Overall Experience 
Rating:
5.0

None

STANFORD ROGERS  |  Overall Experience 
Rating:
4.0

The service was great and fast. When we open our unit door it sets off the alarm on the unit next to ours. Was told this is a know issue and hope it can be resolved soon.

MATTHEW ROTTLER  |  First Impressions 
Rating:
5.0

Everything was great and super easy.

Marlena McAndrew  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nathia anderson  |  First Impressions 
Rating:
5.0

I want give a shout out to Ismael Caraballo III for all his efforts of going the extra mile to make sure we were taken care of as customers. He provided the highest quality of customer service I’ve have in a long time. The storage facility was one of the nicest and cleanest I’ve seen. And I’ve moved 13 times in 10 years. He went above and beyond to find what we needed to rent, by locating it at another location for us. Our move went extremely well and stress free all because of his help. THANK YOU Ismael Caraballo III for an outstanding job! ⭐️⭐️⭐️⭐️⭐️ Best, Karen D

Karen DuBois  |  Overall Experience 
Rating:
5.0

Great service. Would use again in the future if I was ever back in the area

Heather Williams  |  Overall Experience 
Rating:
5.0

I was pleasantly surprised by how clean and organized the storage was. The carts saved me and my back!

TORRY CORBETT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STANFORD ROGERS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIELLE MALONEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eric Slater  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert Gordon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL NADEAU  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jamie Rupert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hubert Archer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENISE BROWN  |  First Impressions 
Rating:
3.0

I didn’t move out in this date I moved out a month prior. I should not be charged

CHANTAL FARMER  |  Overall Experience 
Rating:
2.0

Madison was rude an acted very unprofessional

Melissa White  |  Overall Experience 
Rating:
1.0

Had a reservation for 2/14 and was told the cash drawer would not open. Cops were called because we then were not able to move in time. Next morning when they were able to get drawer open, they didn’t reschedule reservation that was not honored and only put in we were using it for some hours. Was charged for 2 days when it should have been free in my opinion. Terrible experience.

jesse torbert  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

amber balser  |  Overall Experience 
Rating:
5.0

Josh Ishmael Trent Excellent excellent excellent!!!!!!!

Katrice Eggleston  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

laura melton  |  First Impressions 
Rating:
4.0

I Appreciate their Help with my unit changing to a new one the Staff was great and Trent helped me

Priscilla Banks  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jada Hooker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shauna Hainz  |  Overall Experience 
Rating:
5.0

Because of the construction at our uhaul location, we had to move one of our two units to another unit. Besides the inconvenience of having to be present to lock and unlock the unit, the process was quite painless. The movers remained in communication with me and took pictures after they were done. They were very courteous! My only complaint overall would be the lack of lighting. It’s sufficient enough to see, but it was a challenge to see items when you’re looking for something stacked at the bottom of a pile in a unit. I had to use my cell phone flashlight. A light for each unit is probably overkill, but having lights more appropriately placed would be helpful.

Mandy Moorberg  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joshua Bartholomew  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nicole sloan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

laqueita robinson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Parkinson  |  Overall Experience 
Rating:
5.0

The staff was so friendly, helpful and took such good care of my daughter and I! I was so easy to park the 26 ft U-Haul truck to unload and to move our belongings to the storage unit!

Cynthia Stanley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYNN GARLAND  |  First Impressions 
Rating:
3.0

Wasn’t fully informed about the process of coming and going especially after hours. Paid an additional fee to access my things after hours, but could only use a small door, was unable to remove large items , had to wait normal business hour. Defeats the purpose and a waste of money

Ronnesha Smith  |  Overall Experience 
Rating:
5.0

All who I came in contact with at the Lafayette store were ALWAYS helpful, polite and professional from the top to the bottom. Other businesses could learn from your employee training procedures. Customer service at its best

diana dacy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenn Noble  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve Stemick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN WEE  |  Overall Experience 
Rating:
5.0

The staff member I worked with was a huge help. I needed to upgrade to a larger unit before moving in and he did that with no issues. Walked me through everything including the security system, which I would not have figured out on my own. He even helped me get some of my larger furniture out of the truck and onto a dolly, which he did not have to do but it was a huge help. He went above and beyond. Storage units are everywhere but his service is why I would suggest this location.

Brian Boehm  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amber balser  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JONATHAN MORENO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra Munoz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mei lam  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

al arnold  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

dustina sallee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john orr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ebony Nelson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter Rauhe  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Heidi Figge  |  First Impressions 
Rating:
4.0

Found it a little odd that a rat trap was in my unit already, but I understand that's better than just having rats in there.

Thomas Rutt  |  First Impressions 
Rating:
5.0

Staff was very friendly and nice, move in as super easy and the sliding doors and carts available made everything super simple and efficient.

Hailey Holliday  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

tylan driskill  |  Overall Experience 
Rating:
5.0

The office, store, and storage area was very clean. I found my storage unit very quickly.

Fred Heins  |  First Impressions 
Rating:
3.0

Too expensive compared to others and few times card to get in wouldn't work and one time had a lock on my unit even though was current over a week almost 2 which was ridiculous had stuff on my truck ruined because couldn't get in unit after hers and was working so couldn't get fixed until taking time off to do so

Michael Weaver  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keandra Garnett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jacqueline benitez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

al arnold  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAYMOND PARRISH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg Gomez  |  First Impressions 
Rating:
4.0

Minus the security panel issues the day we moved into storage, it was a very nice facility and Kathy was very helpful and friendly.

Nathan McDonald McDonald  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ananya Saxena  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Camille Turner-Vega  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

David Hicks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luigi Gallitto  |  First Impressions 
Rating:
5.0

Everything was great. I would rent with them again is their rates are competitive. I got my last unit for a good price.

Tracey Zadina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cathy wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Goodlet  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joshua Thomas  |  First Impressions 
Rating:
5.0

Good experience

Cynthia McClain  |  Overall Experience 
Rating:
5.0

All of the stuff was wonderful and helpful a lot wonderful wonderful place to have a storage unit the Mangament there was amazing helpful as well

myranda fletcher  |  Overall Experience 
Rating:
5.0

The manger was very helpful

kaylah crowder  |  First Impressions 
Rating:
5.0

Kathy the Manager went above and beyond for me. I moved to Arizona 2 years ago and had to do everything over the phone. She completely went out of her way for me. I truly dont know what I would have done without her help.

rachael siddall  |  Overall Experience 
Rating:
4.0

Your staff was very helpful during my entire time being a customer and helpful. However at the time of my move out the associate I spoke with was not wearing a mask. Please have your staff wearing masks when working with customers.

Gurveen Rekhi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie Reed  |  Overall Experience 
Rating:
3.0

Some of the workers at the place did not seem very interested in working or helping customers.

Rilee Taege  |  Overall Experience 
Rating:
1.0

Local u haul mgr stated i have a $160 balance bc I wasn't moved out before the 13th. U haul at no time can force renew. I chose not to renew and I should have no balance. If u haul deems a late fee of $15 is necessary, I will pay it, but I do not owe $160. Mgr was rude, and she issued a no trespass order on myself when she was the one in the wrong. I will never recommend this particular location to anyone. Ever

Charlie herbst  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUMMER LORD  |  First Impressions 
Rating:
5.0

Staff was always professional and polite when I visited. Thank you for all your help Lafayette branch.

Craig Alliss  |  Overall Experience 
Rating:
3.0

The extra charge for 24 hour access was kind of an issue for me with the rates being what they were. Also, once the office closes, the sliding doors are locked which makes access difficult. I had a hard time understanding this because you need your card for access.

Christina Clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rickey Miller  |  Overall Experience 
Rating:
4.0

I am disappointed that we are only provide one swipe card to disarm the alarm, as it looked like it was all code driven when I signed up. This needs to be fixed in the future.

Scot Laudicina  |  Online Move In 
Rating:
1.0

Very dirty and the worst staff I've ever dealt with. Make sure they don't have your credit card I fo because they will continue taking money they are supposed to.

Tiffany Carrothers  |  Overall Experience 
Rating:
5.0

We've had nothing but good experiences from renting storage to renting moving trucks and hiring extra help. We would definitely recommend this facility to friends and family. Thank you.

Donna Beering  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samicia Bandele  |  Overall Experience 
Rating:
1.0

Way too expensive and the floor needs fixed it is very uneven and need better maintenance on the carts

Clifford Bickers  |  Overall Experience 
Rating:
2.0

I left because I could save $71 a month on a same-size unit. So I moved my things to Affordable Family Storage, right next door. Also, the ceiling above my unit dumped lots of little dirt and what looked like plaster chips on top of my furniture. The facility outside of my unit was clean, but the ceiling above my unit was not in good repair and left debris on my things. It wasn't so much that I'd move, but it was annoying. Yet when I learned I could have a better roof and save big $$$ each month, I bolted. Finally, I was told at the beginning of my stay with U-Haul, that we pay a month ahead, so imagine how disappointed I was at the end to learn you would not refund me my unused days after just paying rent through October 27th. I call that theft. As long as I live in Lafayette, I cannot recommend your facility to anyone. I am fully aware that eventually the rates will go up at my new unit. But until that time, I am saving $852 a year over what you charged. Since I am on a fixed income, THAT is a LOT of money!

Pamela Graves  |  Overall Experience 
Rating:
5.0

Awesome customer service.

Bryan Kwasniewski  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ed Campodonico  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Moody  |  First Impressions 
Rating:
5.0

The person who helped us each visit was awesome. I am very impressed with the customer service.

Bryan Kwasniewski  |  First Impressions 
Rating:
5.0

Thank-you for a great experience. Only thing hat was a little confusing at first was having to Check-out digitally when finished...but not a big deal

Timothy Grever  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kyle Hinsberger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dorothy Rogers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tanganika Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra Munoz  |  First Impressions 
Rating:
5.0

On our way cleaning out the storage I was approached in a rude manner by a woman who worked there. However, Kathi has been a joy! I’ve stored there for the last 3 years and Kathi has been attentive. Caring and thorough. If there was a problem Kathi would quickly address is and rectify it with the best customer service possible. It outweighs the actions of others there. I would recommend anyone to store here just to have that same great experience that Kathi has provided.

Aeriel Porter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan starbuck  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rise witt  |  Overall Experience 
Rating:
5.0

Thank you for providing a great, well maintained and climate controlled unit for us to put our most important stuff in while we had a huge transition in our life. All of our stuff came out exactly how it was out in. Nothing was damaged from moisture or pests. Thank you to your staff at the Lafayette, IN store to taking care of us. We appreciate it and would do business with you again in the future if need be!

Jana LaDuct  |  Overall Experience 
Rating:
3.0

I just wish the rates to store were a little bit cheaper.

Leslie Robinson  |  Overall Experience 
Rating:
5.0

All was great!

Brian Farkas  |  Overall Experience 
Rating:
4.0

Solid experience

RENEE KASHAWLIC  |  Overall Experience 
Rating:
5.0

Convenient and well run.

Brenda Lipp  |  Overall Experience 
Rating:
5.0

I would recommend it for anyone

linda baker  |  Overall Experience 
Rating:
4.0

Very nice folks to work with.

MIKE BLANTON  |  First Impressions 
Rating:
5.0

Very Compassionate Staff

sabrina ekola  |  First Impressions 
Rating:
2.0

Hgh

austin ivey  |  Overall Experience 
Rating:
5.0

The U-haul staff were great. One of them provided assistance without being asked. Thanks for securing my belongings while I was away. I'll recommend it to people with similar need.

Henry Akaeze  |  Overall Experience 
Rating:
4.0

Jocelyn was very helpful and very pleasant to deal with.

Mary Patton  |  First Impressions 
Rating:
5.0

Kathi and her crew went WAY above and beyond to take care of me. This is the best experience I've ever had renting or with UHaul. Please give them kudos - they deserve it! Thank you!

Michael Witt  |  Overall Experience 
Rating:
2.0

Many problems with organization. Sending me to different places for pickups. Having different return dates. Just a very rough moving experience.

Tyler Allen  |  First Impressions 
Rating:
4.0

Check in line was pretty long

rebecca gentry  |  First Impressions 
Rating:
4.0

Load 24 hours applies to storage units only. I was subject to office hours which were restricted due to staffing shortages. They were nice but I would take the box to my home next time. Worked well.

Terry Hinrich  |  Overall Experience 
Rating:
5.0

Kathi is Awesome!

Tommy Marks  |  Overall Experience 
Rating:
5.0

Excellent customer service

diane brady  |  First Impressions 
Rating:
5.0

Nice and clean facilities

reann criswell  |  Overall Experience 
Rating:
5.0

All of the uhaul staff was awesome !

isaisah wilson  |  Overall Experience 
Rating:
4.0

Great location.

Gary allen  |  Overall Experience 
Rating:
5.0

Kimberly went above and beyond! From delivery of containers to pick up she was great! We would highly recommend UHaul!

Alice Zelahy  |  Overall Experience 
Rating:
5.0

The staff patiently and professionally went out of their way to help me with my complex needs. Would definitely recommend this team!

Jessica Merzdorf  |  Overall Experience 
Rating:
4.0

Everything went well.thanks

Robert Holtaway  |  Overall Experience 
Rating:
5.0

Great to work with!

Chase Taylor  |  Overall Experience 
Rating:
5.0

The restrooms and storage areas , along with the main showroom, is very clean! Also one the workers(Alek) helped for a few minutes at closing time to get just a few more items on the truck. Thanks!

mark holley  |  Overall Experience 
Rating:
2.0

My daughter was clearing out a storage unit. Really young man on staff was very inappropriate, making Comments about her looks and saying a delay was not a k because it gave him more time with her.

SUSAN ST VILLE  |  Overall Experience 
Rating:
4.0

It’s an old building but kept maintained. Nice people!

Susan Sninsky  |  Overall Experience 
Rating:
5.0

Convenient

Madeleine Dubelko  |  Overall Experience 
Rating:
5.0

Great place...great service!

blake danner  |  Overall Experience 
Rating:
3.0

I called ahead so my u-box would be ready for us to unload and the u-box was not available. They told my husband that we should have called! However they were able to get the u-box pulled quickly.

Kim Evard  |  Overall Experience 
Rating:
1.0

This was the worst experience I've had with any sort of customer service. The staff was incompetent at their jobs and disorganized. The computers routinely malfunctioned. I would never recommend this.

Carlay LaTour  |  Overall Experience 
Rating:
5.0

When I was between apartment leases for a week, U-Haul was a big help storing my belongings. The staff was accommodating, and the free month of storage with truck rental was more than enough.

michael hayashi  |  Overall Experience 
Rating:
3.0

Cargo van was great. Customer service not so good

Nancy Morgan  |  Reservation 
Rating:
4.0

The employees stand around outside while customers stand inside alone and waiting forever to get help or make a storage payment its ridiculous but storages are awesome

Amy Lovely  |  Overall Experience 
Rating:
2.0

I was extremely disappointed when after making a reservation for a locker based on an equipment rental that the clerk tried to charge me for the free month. Everything else was ok.

George Sollitt  |  Reservation 
Rating:
5.0

Awesome managers and staff..Thank you for your speedy response to our problem and correcting it..Very nice and professional.. Thanks again.

irma henderson  |  Reservation 
Rating:
5.0

The storage facilities are nice. There were not enough key cards to go around during this busy time of year, so the alarm in the storage area was a constant nuisance.

michael hayashi  |  Reservation 
Rating:
4.0

n/a

DanielLE WALKER  |  Overall Experience 
Rating:
5.0

Great people

Donna Beering  |  Overall Experience 
Rating:
2.0

Your customer service is not friendly at any location

Elena Derryabina  |  Overall Experience 
No reviews have been submitted for this location.

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