They were very friendly and helpful
Tatti CheekCustomer Reviews for U-Haul Moving & Storage of La Marque
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Professional, kind and polite representative.
carol baisyMrs Krystal and her team always take care of me thank you for the great customer service and professional service you guys are awesome
Rhonda GrayThere should be a tab for exemplifies excellence because there are no Words for the service we have received, Just want to Say this location should be the model of service around the globe. Service has been the same over a 20 year period.
SHIRLEY CHRYAR-CROWDER | Overall ExperienceThe price of truck is reasonable, but they kick your but on the mileage. 1.09 per mile . When moving a house, it’s surprisingly high!!!
Camille BivensFriendly people.🤗
PATRICIA JANE SAYLOR | First ImpressionsNeed pest control done . I fou d a dead rat in my unit and a long snake skin inside as well . All i had in storage were books and a golf cart . No food items .
RAMIRO HERRERA JR | Overall ExperienceMr Brandon was not helpful and rude
Jerreld Carter JrWhile the facility was perfect, it couldn't compare with the excellence of the staff. Everyone, from every position on every shift on every visit went beyond to deliver service that exceeded any previous moving and storage experience I have had on 4 continents over my 78 years. Courteous, patient, knowledgeable, flexible, caring, and efficient. If I had to ACTUALLY record my experience in the above question: it would be 10 ! And, those were the front line employees I met, but I must also complement the on-site managment and training staff that created and maintained such a group of extrordianary individuals and team members. A special thanks to Crystal, the manager at 4701 Gulf Frwy. You and your team ROCKS! Lastly, thank you U-HAUL, for establishing a high benchmark in the moving industry. The Faires's
ROY FAIRES | Overall ExperienceNothing I can think of.
jon TankersleyCustomer service was very nice and helpful
ROSHON TOOKESFirst time using storage and the gentleman yesterday from morning to afternoon held my hand and walked me through each step. Perfect job! Thank you
Ashley Meshelle Price | First ImpressionsGreat customer service and very helpful
Rodney FieldsUhaul Corporate should revisit their e-alert policy It is a underhanded practice. How is it possible to hold a renter responsible for the behavior of a friend of a friend of a friend....related to the references provided. I am highly disappointed in this policy. P.S. One cannot control the behavior of another adult person. Uhaul should NOT expect a reference to be law enforcement. Uhaul should take up their dispute with the individual who did not hold up their end of the bargain with the company and not penalize someone unrelated to the issue. I've said my part and I hope legal reads my message and re-assess this policy. Otherwise, Uhaul provides a great service. The service was exceptional at this location. Thank you Ms. Chrystal and the other gentlemen for their helpfulness.
Janice Agyeman-BuduMy experience with Uhaul La Marque for the past fifteen (15) years was truly amazing. Ms. Crystal is an awesome manager. She is always pleasant, friendly, she makes her customers feel appreciated; she's on point with answers to questions, on it if there are concerns, and always a pleasant attitude. A shout out to one of the staff Brandon. He has exhibited noting but professional service. I have enjoyed renting from this location. I'm saddened to leave. I wish this location nothing but the best. The manager and staff should be commended by Uhaul. The company should be proud in my opinion to have Ms. Crystal a part of their management team. I highly recommend this location for anyone's rental needs. Thank you Ms. Crystal for an awesome experience. I hope i receive and have the same experience with the new Uhaul location on the Gulf Freeway in Houston. Thank you! Wanda Freddie
WANDA FREDDIE | Overall ExperienceI love the friendly service and how they explain everything to my understanding. Thanks guys y'all are awesome 👍
Gloria SimmonsThe representative that was helping me was helpful but the representative that was beside us kept cutting our conversation off being rude. he was also the one who checked our truck back in at Hicks in Galveston 02/17/24 at 9 AM. He was rude then also. I just think your employees should be doing their job with a smile on their face despite whatever issues they may have going on
Destinee EdmondVery friendly and helpful staff.
Lauren PenksaCrystal was so helpful. She deserves a raise 😀
Tomas RodriguezKeep up the good work
RAY Wardell MADDUX | Overall ExperienceNothing at all we were an hour early and employee Mitch was a big help my mother and I were in and out in fifteen minutes very happy with our service
vernon davisNothing 😔
Frederick LambCrystal and teens doing the wonderful job!
thomas cashAll associates I had contact with were courteous and helpful. Quick check in and check out.
Amber HallowsGreat customer service. Associate was all very friendly and helpful.
veronica carrisalezGreat trailer was in good condition
Clarence Thomas IIICloser’s
thomas scalesOne of the individuals I dealt with was actually somewhat rude. Not a good way to deal with an already irritated customer!
Andre HowardPicked u U-haul for a few hours and dropped off at the drop-off site per text within a few hours. Attempted to attach text message I received about drop off site but I have several copies of it. Received a call from U-Haul the next day asking for truck. Told them I returned the same day. Guy said that I dropped off at wrong site and to go there and pick up and bring back. Attempted to pick up U-Haul from “designated drop off spot” sister U-Haul company and it was gone. Attempted to make a police report in that city and was told sometimes these guys don't log in trucks right away and that Officer Perez ( Hitchcock) states to notify U-Haul. U-Haul needs to make the official report. Called U-Haul back to notify them and spoke to police daily until truck was located at another U-Haul facility. Representative at original U-Haul site seemed bothered by this entire dilemma almost discrediting my story. Hung up on me and said someone will contact you shortly. No one ever contacted me. Had to ask the second U-Haul site if truck was ever found. Now these guys are trying to charge my account $500, not to mention I paid for extra insurance that would have covered this incident. I plan on going back to the police station to get the original statement from office Perez. I am disappointed and won't ever go back to this place! I even called U-Haul customer service for assistance during this entire event, so unsure how I'm responsible for $500???? Both time reps told me to go back to police station and force them to take the report? Can someone call me to explain your process? Reps need more training on how to deal with delicate situations. Glad I don't treat my patients like this!
Youlanda Martin-jonesVeteran who helped me was very friendly and helpful. Thanks for your service
martin alcalaGreat service, couldn’t have done any better!!!
James ByrdThis is one of the best storage places I have ever used and would highly recommend. Convenient access and the staff is great. I have also rented several trucks from these folks with no issues.
David Harris | Overall ExperienceEasy pick up and drop off car hauler worked perfect for my need
jeffrey kauffmanBe professional as you were at this time
lavoy hudsonNothing needs to change. We received excellent customer service. Truck was very clean and well maintained.
ANNETTE CHANDLERThanks you so much Brandon ❤️
Monica BrownGreat job! No complaints at all.
ROBERT HELMSThe lady in charge there was very helpful and accommodating… she was a pleasure to deal with …
kenneth nickolas ellis | First ImpressionsVery helpful
Raelene Sawyer | First ImpressionsVery friendly and quick
mark shoresAmazing customer service!!! This is the only U-Haul rental facility that I exclusively use in the gulf coast.
Facundo CaminosNothing, everyone was awesome and the establishment was clean and neat
gloria simmonsNothing
Gary BrownFriendly easy convenient
Roberto OsegueraThe attendant Brandon was very helpful. Kudos to him!!
stacey joinerReturned after hours
Hank Tillmanwill never use this location again! the kids that were running the location walked very slowly while on their phones the entire time. no since of customer service no since of urgency. the policy (only at this location) for tow phone numbers not counting yours and to verify at least one, was dumb and inconvenient! I rented a small tow dolly here. I have rented large trucks and trailers and never had to do this(recently). the entire process was slow and irritable. I will use other locations next time.
Drew FontaineActually must have not been so good of a day with the bald short guy. We asked for a dolly just to help move the furniture and he was a bit not so friendly. He told us where it was but never went to retrieve it for us.
DEMIKA DENISE COLEMAN | Overall Experiencethe windshield wiper blade broke while i was driving it in the rain. It was pouring down raining.
Aishea allenGreat customer service
Eric WardCalled coorporate to log a complaint see my name and notes for complaint.
JOSEPH ALLEN KNIGHT | First ImpressionsKeep Crystal on your team. She was helpful, knowledgeable, friendly, and informative. She anticipated several problems and solved them before they impacted me, and the one problem that she couldn't solve pro-actively she worked out so efficiently that I barely noticed. The overall U-Haul experience was very good, and Crystal's participation brought it up to excellent.
Andrew ManzoFriendly personal and knowledgeable
SHARON JEAN IVEY | Overall ExperienceNot a thins! Thank You
stella winnI would definitely use this location again. The staff and manager are always professional and helpful. I had two vehicles parked here and I had no worries. I even forgot to lock my trunk once and everything was there when I came back. This is a very secure location with an excellent staff
Keosha Nyree Maxey | Overall ExperienceNo comments at this time. Thank You.
James PolocheckThis location was exceptionally awesome and the staff
NATALIE JO ALI | Overall ExperienceMs. Crystal is AMAZING!!!!!!
DERESE TOLIVER | Overall ExperienceGreat customer service at this location!
Walter LemiskaStaff and managers not friendly and that is why me move over to public storage
KENNETH LEE MCGOWAN | Overall ExperienceCrystal has been there for years. Friendly and efficient.
Terry PettijohnCrystal is a delight to work with. The facility is clean and well maintained.
James LewisThe gentleman that handled my rental when I picked it up was very courteous, polite & professional. I dealt with Crystal when I dropped it back off & she was super friendly & just as courteous & professional as the gentleman that I picked the trailer up from. The location is amazingly clean, organized & well maintained. I wouldn't hesitate to do business with this location again.
Kevin SweeneyIt was after hours but the Representative on Sute was extremely helpful.
Pamela SmallThank you Crystal and the U-Haul team. Always amazing.
Cruz Martinez | Overall ExperienceNothing..Awesome experience
JERMAINE ETIENNEThe 26 ft truck we rented for our band trip is very rough riding. We have gotten this truck a couple of times now, it is an older moldel and is not a comfortable riding truck for long trips. Krtystal and her team are great to work with very friendly.
Fred OttoEmployee was very rude and disrespectful... there is one girl there that is a total sweetheart sorry I don't know her name... There was a young gentleman and n older lady that were extremely disrespectful !!!
BRYAN ANTHONY BJERKE | Overall ExperienceVery friendly and helpful staff
Ashley BryantEverything was great! The only thing that wasn’t appreciated was I did not receive prorated rent back on the unit. I paid a full months rent and moved out 6 days later. Never received any money back for the month. Just feels a little shady!
Keith Montrell Hines | Overall ExperienceThe truck was great, the staff was awful. They couldn’t figure out what they were charging for, how much was the correct charge, and the manager was the only one that didn’t seem high and he left immediately when we walked in. Terrible professionalism. They didn’t even know their hours to avoid a late drop off fee. The parking at this location is also borderline unworkable if you drop off after hours. I would avoid this location at all costs.
Grady Blockvery clean and nice
Kimberly Ivonne Martin | Overall ExperienceYou guys are always polite and reliable. THANKS
Gary BrownThe staff at this location was great
larry winstonPickup and drop-off were safe and easy. Employee was friendly and knowledgeable.
Glenda GillisGood Job!!
Beth Martin Bullock | First ImpressionsThey was a true blessing and I woulgo back if needed. Thank You for everything.
Valencia A. Marcel | First ImpressionsStaff who helped me was very professional and nice. He accommodated me well, made sure all my needs where met, he was thoroughly and made sure I understood everything!
BRITTANY GRAY | First ImpressionsAppreciate the fast response to the over charge payments. Management is excellent. Thank you.
Jonathon Aadland | Overall ExperienceI noticed before moving my things into the until I had reserved that not everything would fit. So I went to the office and Crystal was more than happy to assist, and was able to find me another until at the Texas city location! Even though I had this minor hiccup, Crystal was able to find a solution and make the day a success!
Meghan Reid | Online Move InEverything good,but you need more staff people. It gets real busy and that last time I was there you had only one guy working trying to help 6 or 7 people. That itself took allot of my time and others in here to that needed help.
Steve Perez | Overall ExperienceAlways friendly and helpful anytime Uhaul services are needed.
LARRY RAY TAYLOR | First ImpressionsStaff very courteous and helpful. They even made a follow up call to verify all was good. Over the years I have rented at numerous locations across the USA and this one ranks right at the top.
Rusty Fannin | First ImpressionsVery nice employees and always willing to help.
EDWARD DEMONT AMEY | Overall ExperienceFrom the day that I relocated from Georgia to Texas last June, the Uhaul storage facility located in LaMarque Texas, supplied all of my moving and storage needs. Chrystal and her staff were professional, friendly and helpful in every way possible. I would recommend their services to anyone. Thank you, Gail Black
GAIL TAYLOR BLACK | Overall ExperienceCrystal and her staff do a great job. I originally chose this location due to its convenience to Galveston. It's indoor humidity controlled and had no water during Hurricane Ike and only a few inches during the Great Flood in Houston. I packed my stuff in plastic totes so nothing ever got wet - which is very important in Galveston County! The security is great too - much in demand for single women. And I'm going to miss these guys!
SUZETTE REES LYONS | Overall ExperienceCrystal runs tight ship , everything in great order . Will use and recommend .
MARIO FERNANDO CASTILLO | Overall ExperienceWe were with them for many years. They took fabulous care of us and we have already recommended them!
SHARON BAUGHMAN | Overall ExperienceCrystal and the rest of the staff were always extremely nice and helpful. If I ever need storage space I will definitely be back.
TERESA MARIE RODRIGUEZ | Overall ExperienceCrystal and crew are the best storage staff I’ve ever met! They care, Crystal gets to know her customers and is very respectful and friendly. I HIGHLY recommend them!
KATHLEEN HELLER | Overall ExperienceGreat staff! Always friendly and helpful.
Elizabeth Ann Brown | Overall ExperiencePEOPLE WERE GREAT AND HELPFUL
KRISHA LIMBOCKER | First ImpressionsNice and friendly people
Felicia Rochelle Carrier | Overall ExperienceThe manager was very helpful knowledgeable and took her time...
Robert Johnson | First ImpressionsMs. Crystal and her staff are always accommodating, friendly and pays close attention to our needs. We are always treated like family which is why we keep coming back and will refer them to everyone we meet.
Chris Lee Crowder Sr | First ImpressionsCrystal was awesome! Super helpful, super friendly
JAMES MATTHEW PARNELL | Overall ExperienceCrystal was always a pleasure to speak with. She always helped with any questions we had. Also, Brandon was polite and professional. He helped me maneuver a large uhaul truck throughout the facility. Great service all around. Thanks so much
CHRISTOPHER REA | Overall ExperienceAlways my go to when I move
Brittany Danielle Lowe | Overall ExperienceThe GM Crystal is the best most friendly and professional as well
sherry Hoeckendorf | Overall ExperienceManager was wonderful. Very personable and friendly.
CASSIE S ONYEWUCHI | First ImpressionsStaff at both facilities were friendly, very helpful, explained the rules clearly.
Barbara Evelyn Jones | First ImpressionsWould love 24 hour access due to my schedule
Ellen Louise Sinclair | First ImpressionsVery satisfiedo
PATRICK BRYAN MOSS | First ImpressionsDissatisfied with the fact that I paid a full month, checked out on the 15th September and was told that there was no refund for the two weeks early checkout
LINDA LUCKEY | Overall ExperienceThe lady that helped me was incredibly helpful and wonderful to work with!
DARREN ROSS MUREN | First ImpressionsAll staff was very friendly & helpful, would come again
Patricia Sabbahi | Overall ExperienceI always use Uhaul for all my needs and my family needs.
Diana Elyshia Fielder | First ImpressionsThe staff was very friendly and accommodating I am very pleased with my experience
Joshua Ray Stevens | Overall ExperienceCrystal Snider, the facility manager, was absolutely incredible: extremely knowledgeable, very helpful and friendly. Everything done with expediency and efficiently. Staff competent and friendly as well. I will recommend to all my friends.
OLIVER OBRYAN | First ImpressionsLook forward to future services. Thanks
George Howard | Overall ExperienceChrystal was simply the best at UHaul, she was just excellent to work with as was her entire staff.
DENIS ROBERT AKIM | Overall ExperienceMy first time using a truck and storage unit everything was on point And professional I will definitely recommend and use your facilities in the future
James Phillips | Overall ExperienceI've worked with U Haul previously with purchases of moving supplies. They have always been super professional and nice.
Shernice Cooper | First ImpressionsThe staff was amazing. Special thanks to Brandon for helping me during a very stressful time and situation. Excellent customer service from all!
SYDNEY GREEN WILLIAMS | Overall ExperienceAs always Crystal and her staff made my visit easy. From the moment my son and I walked through the door Miles greeted us with a warm hello. When Crystal came out front to assist he remember me and called me by name as well as remembered my profession. She was kind, fast and offered us the best bang for our buck. Check in as well as check out was easy. I will never use another company! Hats off you guys!
KALON CARDELL MITCHELL | First ImpressionsIt was my first u-haul storage….everything went fine here…..might have to try one in Georgia.
PERRY MONROE HATCH | Overall ExperienceBrandon was amazing at helping me find the perfect unit for my needs. While my movers were there, we realized that my items wouldn't fit all in one unit and I needed another, Brandon immediately found me one and I was able to get all of my items packed away. I admire how clean the facility grounds are as well. The whole team is very helpful and knowledgeable. Im very satisfied thus far.
SYDNEY GREEN WILLIAMS | First ImpressionsYou all work with the unworkable you are beyond helpful and I thank you sooo much
Tashieka Denise Johnson | Overall ExperienceThe staff went out of their way, even brought me a bottle of cold water while I was unloading into the climate control facility and then helped me when I detached the trailer I rented
Kevin R V Ellis | First ImpressionsStaff very helpful and friendly
DORIS HARDEMAN | Overall ExperienceThe people were very friendly & helpful. Unfortunately the rate increases were were too much for me
Pete Soullas | Overall ExperienceVery clean and well kept.
Oscar Garay | Overall ExperienceCustomer service was super
Keysha Frank | Online Move InThe manager was simply fantastic, very personable and professional.
DENIS ROBERT AKIM | First ImpressionsThe staff is absolutely fantastic!!!!!
Timothy Shay Crook | Overall ExperienceYour facility is very nice and I recommend your busineandss with a big 👍 and crystal is extremely helpful and pleasure to deal with, so a big thumbs to crystal........
THAD MANNING BALLEW | Overall ExperienceI was appalled as I was moving in; then told I had not paid for the unit when clearly the funds had been taken out of my account!!! Of course I had to prove. I had paid!!! I most definitely will think long & hard about using this particular Uhaul again. It only takes one time to be shamed!!!
Carolyn Thompson | Online Move InHad the pleasure of doing business with Crystal in the front office, she is very professional and greeting you as you came in. We need more people like her in this world. -Joanna
TROY Warren | Overall ExperienceCrystal and her team do a great job keeping this facility secure and clean. I've already recommended to a friend.
kimberly ann kriegel-Edwards | Overall ExperienceCould not have been a better experience. Highly recommended!
WILLIAM BICKLEY | Overall ExperienceCrystal was the most helpful and friendly manager. Her staff were also grit and helpful. They handled any situation kindly and quickly. I would highly recommend using the La Marque facility.
HEATHER ANN VERGARA | Overall ExperienceOMG if I get his name wrong I’m sorry I been through some heartship while using your facility Brandon was so understanding a weight was lifted off me just because he was so kind and while I moved my last load out there was a young man taking out trash stopped to take my keys and let me out if I could give a 10 they got 20 thanks so much
Delincia Laverne Williams | Overall ExperienceThey have my account so mest up I am unable to make payment or get any correspondence directly to me. All I here is untruth and unfulfilled promise
ANNIE KAREN WARREN | First ImpressionsCrystal has been there since 2005. I have returned and rented equipment there many times. I like the key fob to get in
Terry Pettijohn | Overall ExperienceBoth Crystal and Cole were very helpful.
LARRY HAUCK | First ImpressionsEveryone was very helpful
LAUREN KAY OROURKE | Overall ExperienceThank for understanding about weather in Illinois.
JAMES MARION HOLTHAUS | First ImpressionsCRYSTAL the operator slash manager was extremely nice and friendly and very helpful for us. Thank you.
THAD MANNING BALLEW | First ImpressionsCrystal and Cole were patient answering questions
Olga Margarita Skaggs | First ImpressionsBesides the amazing prices, the staff are super nice and helpful. The manager Crystal is very understanding and nice. I would highly recommend this location for storage for anyone looking no matter your time frame. Thank you so much for the best customer service experience. ❤
Johnnisha Alicia nicole Johnson | Overall ExperienceThe manager and her staff had exceptional customer service. They were always friendly and the storage facility was always clean.
SARAH JEAN MEYER | Overall ExperienceCrystal was very accommodating, helpful and friendly. I am very satisfied using this storage facility.
Alexander Thomas DeRostaing | First ImpressionsStaff top notch from the manager down. Awesome experience. Very well kept.
Rodney Grissom | Overall ExperienceCrystal Snider and her staff were excellent. They went above and beyond to make sure my experience was excellent. I will recommend U-Haul Moving &Storage of La Marque to everyone.
Steven Louis Krenek | Overall ExperienceThis Employee is a keeper for Uhaul.. I hope to work with her again and she needs a raise...
GABRIEL JOHN WILKINSON | Overall ExperienceThank You Crystal Snider for all your help. You came to our rescue as we needed a unit ASAP and you was able to assist us. You are so kind and helpful. THANK YOU
NEIL EDWARD DAVIS | First ImpressionsFriendly, courteous, knowledgeable, attentive, and patient. Absolutely a great experience. Two thumbs up. Thanks again.
Teri Louise lamb | First ImpressionsI'm Happy thanks 🥰
Patricia Ann Bolden | First ImpressionsCrystal and her staffer’s are very friendly and helpful. Highly recommended.
THUYET VAN VO | Overall ExperienceCrystal was extremely helpful and very accommodating. She made what was already hectic move so much easier.
Sheena Katrell Showers | Overall ExperienceThank you.
THOMAS WAYNE RHODEN | Overall ExperienceVery well run place
Charles Lee Myers Jr | Overall ExperienceGood service..
Alfredo Luis Macchiavello | Overall ExperienceCrystal Snyder was a SUPER manager
WILLIAM E. FITCH | Overall ExperienceChristal is great, accommodating and personable. Really enjoyed the years we used this facility.
BRENDA SULLIVAN WILLIAMS | Overall ExperienceEverything was great Well run facility.
Robert Howard Helms | Overall ExperienceCrystal was very polite and explain everything well
ARNAE DEMARLE LIVINGSTON | First ImpressionsU-Haul would be my first choice if I need to store something great place to store your good's management very polite take care of their business.
TROY SIMS | Overall ExperienceEveryone was professional and helpful!
Ruth Ann Marr | First ImpressionsManager was very polite and helpful. Yes I would recommend and will be back.
MONAJULISSA ANDRADE | Overall ExperienceI love this place they making the moving process so much easier and they walk you through step by step. Crystal and her team are phenomenal. If you need storage or a uhaul please stop by and see her and team. Awesome
LATARIA NICOLE MORROW | Overall ExperienceCrystal was helpful to make sure we had the right size unit to unload the truck and caring and accommodating when the moving crew was hours late to unload the truck. A true pleasure to work with!
KYLE AARON LAVKA | First ImpressionsCrystal is extremely helpful, knowledgeable and friendly. Always a pleasure to see and speak to.
THUYET VAN VO | First ImpressionsCrystal is always awesome to deal with.
DAVID V. NGUYEN | First ImpressionsUhaul has become too expensive. The prices for uhauls storage and especially their trucks is unreasonable.
Jason James Smith | Overall ExperienceTweek your application page for secondary phone requirement, not everyone has a secondary phone, and make clear you will need a second person on application and the second persons phone cannot be the same as the primary applicants secondary phone.
Cynthia Rex | Online Move InCrystal was amazingly professional and very pleasant working with, everything was awesome, and thank you!!
Sean R. Smith | Overall ExperienceGood place
Donald Ray Mcchristian | Overall ExperienceGreat customer service
VICKI LYNN PERRY | Overall ExperienceExelent service from manager Crystal.
Sandra Vega | Overall ExperienceY'all was excellent and a big help thank you
Jamal bernard Jones | Overall ExperienceVery impressed with the staff and help they provided. Great location and easy access!
Ramon Hill | Overall ExperienceGreat service from clerk and other employees
OMAR RAMIREZ | Overall ExperienceU-Haul was so easy to work with. Christal was so helpful and friendly that we feel like we have a new friend. She even went the extra mile to help us with other stuff too. Thanks so much! We will recommend for sure!
CHARLES OSTER CASS | First ImpressionsFacility was very organized and well maintained. Super impressed with the helpful staff.
Ramon Hill | First ImpressionsWell taken care of. Crystal Snider thank you so much for taking care of us as customers.
Olivia Alicia ARTEAGA | Overall ExperienceThis is the best location where customer service THRIVES! The staff goes above and beyond to make sure my options accommodated my needs!
Mshindi Smith | First ImpressionsLos elegiré siempre!Cristal fue muy amable y me tuvo mucha paciencia porque no hablo fluido inglés.Volvería a elegirlos!
GUSTAVO FABIAN BREA | Overall ExperienceExcellent customer service
Keosha Nyree Maxey | First ImpressionsService was great. The attendant Crystal Snyder is A1 AWESOME! She needs recognition for all she does. I've worked with her in he past and she is why I went back to Uhaul.
SONYA MARIE JOHNSON | Overall ExperienceYou need to prorate if only a portion of the month is used. We can’t always exit on the day we are billed. Also if we rent a truck and qualify for a month free storage we should be able to apply that to an existing unit.
Keith Edward Harmon | Overall ExperienceStaff was very nice and friendly. Enjoyed talking with them about the rental of space. Very helpful.
Howard Wayne Bell | First ImpressionsThanks the the manager I forgot her name but you rock and thank you for everything
MONICA RENEE BARBIN | Overall ExperienceGood people
Donald Ray Mcchristian | First ImpressionsProperty manager... can’t seem to remember her name but she’s freaking awesome and was so helpful
Mark Anthony Chachere Jr | Overall ExperienceEveryone was excellent and friendly, would use their services again. Was not happy about calling references for rentals on the spot but that is my only complaint about uhaul as I am retired and don't have very many references, all family is no longer living.
JAMES CORI | Overall ExperienceGreat service and clean facilities.
JASON HOTALING | Overall ExperienceSatisfied with our U-Haul in our location. Crystal is an excellent person to work with. She has the answer to issues that may come up at her location. She is a real 24/7 director/manager all the times we have needed her services.
Willie Perry Evans | First ImpressionsCrystal has a class act at her facility. Excellent service. Very knowledgeable people.
BEATRICE SELWYN | Overall ExperienceThe young lady was very nice and helpful. I love working with her. She’s great!!!
Ivory L. Simon | First ImpressionsBrandon the General Manager went above and beyond to help me on my move. His customer service was truly outstanding and made my move to le marque easy and stress free. He went above and beyond the scope of his job to assist in every way possible. Brandon is a model employee and a great manager.
BRETT DUBROWSKY | First ImpressionsCrystal and the staff were amazing! Brandon was awesome as well. He was always friendly and accommodating my overall experience was really good. However, the rent increases and late fees are ridiculous. The only reason I’m giving 4 stars is because of the awesome staff.
SHIRVONNE A POPE | Overall Experiencegreat custumer service. thanks
Carolyn Hill Chatman | Overall ExperienceThanks to the lady that helped me out I forgot her name but she was nice and kind to me.
MONICA RENEE BARBIN | First ImpressionsThe best place to handle your storage needs.
John Robert Hamm | Overall ExperienceAwesome service and staff. Thank you
Judith C. Leffler | Overall ExperienceManager Crystal and the staff are super friendly and helpful. Would recommend to anyone
RUSSELL ALLEN COX | Overall ExperienceAll my things on my storage was destroyed
michella jones | Overall ExperienceWonderful customer service very polite and understanding of my needs.
Shada Leigh Washington | First ImpressionsCrystal was amazing her customer service skills and excellent
YVETTE LEE FRANKLIN | First ImpressionsCrystal and the young man helping (did not get his name) were nothing short of amazing! From the very onset of calling to schedule truck return. Crystals customer service was second to none!! She made a very long, stressful move less so. Crystal showed care and compassion for me that most people don't care enough to bother with! Uhaul LaMarque, Texas has someone very special with Crystal. She should be commended for her care of the customer 1-million times! Also, the young man helping who’s name I did not get! Both are exceptional employees! With great thanks, Robert Wayne Jordan RN
ROBERT WAYNE JORDAN | First ImpressionsStaff was super friendly and very helpful. Thanks!
JANET DODSON MCCALLUM | Overall ExperienceThis location goes out of its way to help and satisfy the renters. The staff is friendly and helpful and the manager, Chrystal, if great! They've earned everyone one of those five stars.
SUZETTE REES LYONS | First ImpressionsCrystal is a god send. Always smiling and helping . thank you crystal for meeting all my storage needs over the years. You will always be successful.
ROBERT ALLEN MCCARDELL JR. | First ImpressionsI’ve rented here many times. Extremely well run facility. Crystal is tops. Providing positive customer experience is her business, and she clearly takes it very seriously.
Shirley Marie Moore | Overall ExperienceWe rented for 8 months and were always taken care of. Thank you
JEFFREY ADAM SPARR | Overall ExperienceThe owner of the location were always helpful and friendly. We had numerous of conversations and her staff were amazing. If I ever want to store some things I would go through her location even if it’s out the way.
KEISHA LASHA SARGENT MCMILLON | Overall ExperienceCrystal snider was professional and took care of all your needs calming you down after a stressful move before and after i trully appreciated her and all the guys who work there..thank you so much
LAVONDA KAY MORGAN | Overall ExperienceFantastic and quick service
PEGGY L. HAAVISTO | First ImpressionsThe only problem I had was that you had to rent the storage room again for another month. I only needed it for 4 more days I didn't like that but otherwise it was okay
Sherry Lynn Hall | Overall ExperienceCrystal was so helpful and made it easy for me with the storage even when I got behind on my payment would definitely recommend
Treveone Malone | Overall ExperienceThey go out of their way to work with you.
SANDRA L. MORRISON | First ImpressionsCrystal was outstanding. Great customer service.
John Blankenship | Overall ExperienceFriendly helpful and amazing.
Sergio Anthony Rojas | Overall ExperienceThese folks are very friendly and helpful. You’ve never been in a u-haul like this one. All kinds of curiosities and interesting things to look at and purchase. If your looking for something different for a gift, this is the place! Go look.
Shirley Marie Moore | First ImpressionsCrystal is the best.
Treveone Malone | First ImpressionsThe facility was clean, organized, secure and well lit. The staff, including the owner, was friendly, knowledgeable, helpful and accommodating. Uhaul made our move so much easier. This was a great experience and I would use them again.
LAWRENCE WAYNE HORNE | Overall ExperienceOutstanding facility and staff
STEVEN RAY WOODEN, SR. | Overall ExperienceI only left because I needed a storage with a 14’ door for a motor home. If this had been available at this location I would absolutely have stayed. The facility is great and the staff has always been very helpful in every way possible. I am sad to have to move.
Charles Wayne caldwell | Overall ExperienceStaff was very helpful and professional, would definitely use this location if needed in the future and would highly recommend friends and family.
John andrew Diaz | Overall ExperienceIf I ever need a storage again I will come there staff wss very friendly and nice no problems and emailed me and everything very nice people and
Sparkle Shavonne Shante Davis | Overall ExperienceCrystal and her staff are always above and beyond! Some of the best people. Always a pleasure!
Christin Warn | First ImpressionsI appreciate the well customer service I had with U-Haul if I need U-Haul again I will definitely go back. Thank you 😊
Jeannette E Sierra | Overall ExperienceExcellent I will recomend this facility to friends and family.The manager was very helpful and friendly and the place is very clean definitely I’ll recommend it thank you
DYLAN ALEJANDRO GARCIA | Overall ExperienceThis has been the best storage experience I’ve ever had. I have had to use storages very often and I wish that all could have been this pleasant. Thank you team for the great service.
Pamela Davis | Overall ExperienceFriendly, knowledgeable and most helpful. Definitely would recommend and a convenient location for my needs. ThanKS again
GLORIA DELACERDA | Overall ExperienceThe staff was very helpful and pleasant.
GREGORY ARMAND GRANGER | Overall ExperienceCrystal was always helpful during the 15 years I had my storage units . The units were always clean, well maintained and so was the restroom ! I would highly recommend this storage facility to anyone.
STEPHANIE HOLLAND | Overall ExperienceThis is an excellent storage facility. Very clean and well maintained. We had an excellent customer service throughout the past years. The staff is very friendly and helpful. The manager is very professional and super nice. We definitely recommend this place to anyone who need to rent a storage facility, even if you have to drive far to get there. It is absolutely worthy. We will definitely use their service again if need be.
Roy Reese | Overall ExperienceVery friendly
KENNETH LEE MCGOWAN | First ImpressionsBrandon was very helpful and informative
Alonzo Ramos | First ImpressionsWas a very nice and well kept property i will store with you again if i need to thank you
ALAN LEE BECKER | Overall ExperienceManager was very hardworking, nice and extremely helpful.
NICOLE ANNE THOMPSON | First ImpressionsCrystal and her team are extremely courteous and professional . She has been extremely accommodating and helpful during our move. She is willing to go above and beyond to provide a great customer experience.
ROBERT LOUIS WINIECKE | First ImpressionsExcellent customer service and great clean facility
GLORIA DELACERDA | First ImpressionsGreat customer service!!
Patricia Elaine Lefler | Overall ExperienceI like how super easy it was to reserve a spot online, even with a free first month. The office staff was very friendly and helpful also. The only problem I have is confusion regarding the hours.. I was under the impression that I had access to my unit until 10 pm every night but apparently that is not the case unless you are granted special "after office hours access". Regardless, I have been very impressed with UHauls convenience and service throughout my moving process.
Amanda Johnson | Online Move InThey went out of their way for us.
Tina Hancock | First ImpressionsCRYSTAL IS GREAT
EDWARD BRUCE JUDSON, JR | First ImpressionsI wouldn’t recommend u guys to anyone if u would allow someone to lock someone else belongings in one of ur units because of there personal feelings is beyond me. I’m very upset the way this situation is being handled and it’s not fair to my children to have to go without because of someone’s personal feelings. I want my stuff out that unit. U can tell from the tone in someone’s voice when they are being spiteful and I think it’s pretty messed up that this is able to go on. My kids are suffering behind this
NATASHA LATRICE JOHNSON | First ImpressionsWe had no problem thanks for having us
WILLIE L MCNEAL JR | Overall ExperienceCrystal has to be the most help and friendly person that works at U-Haul. She obviously takes great pride in her facility a her customer service.
SPENCER LEE THOLSTRUP | Overall ExperienceEvery thing was great thank you very much
Michelle Lei Oakley | Overall ExperienceWonderful experience!! Thanks everyone. I will be back. -Dave from Denver
Dave Ruch | Overall ExperienceCrystal and her team are hands down the most helpful people we have come across since we have moved down here. They will help you any way possible even if that means helping you get in touch with a great realtor if your previous living arraignment changes and you don’t have anywhere else to go. 12/10 every time!
TREVOR LANE REAGAN | Overall ExperienceThe team at La Marque Uhaul has always treated me with respect. They go out of their way to be helpful. They are always cheerful when they answer the phone and never make you think you are a bother.
FLORENCE ELAINE BELCHER | Overall ExperienceGreat services, professionalism, and quality facility.
Mark Anthony Evans | Overall ExperienceJust one thing. The gate access closing time should be 24 hours. Everything else is 1000.
Arthur Lee Winn, JR | Overall ExperienceGreat customer service
SHERRY K CHAPLIK | First ImpressionsHelpful staff, and secure facility. Would rent space here again, thanks a bunch!
Alexandria Ellen Welton | Overall ExperienceEveryone was nice and helpful. Big and clean facility.
Manuel Delacerda | First ImpressionsVery good communications
BRUCE HOLLAND | First ImpressionsAwesome customer service
KYLA JEAN HARRINGTON | First ImpressionsCrystal is exceptional.
STEVEN RAY WOODEN, SR. | First ImpressionsReally good storage facility. Well run.
james Ward wight | Overall ExperienceI was dealing with a difficult transition of evicting a tenant and needed storage for tenants personal items. The staff got me a truck and rental space and absolutely made my day better. THANKS
NoraAnn Flynn | First ImpressionsThe staff were great, best I have delt with, thanks for the great experience
Harvey Eugene Haylock | Overall ExperienceStaff was amazing. Made the stress of moving a little less.
Johnathan Valenta | Overall ExperienceVery friendly And helpful staff at all times.
shirley simmons | Overall ExperienceAttendant was very helpful and professional
Harvey Eugene Haylock | First ImpressionsNice and clean storage facility. Move in and Move out was easy
Michael Blake Houston | Overall ExperienceVery friendly, and the process didn't take long. The unit and property itself was very organized and clean.
Linda Gale Johnson | First ImpressionsStaff was friendly, professional and it was a good experience
Edward Gilbert chapman | Overall ExperienceAwesome
Craig E Strahan | Overall ExperienceGreat customer service and satisfaction
HOLLY J BURKE | First ImpressionsI would have continued to rent here, but i can not afford it due to some financial hardships. The staff was very helpful and always pleasant.
GENEVA JAZZMAIN WILLIAMS | Overall ExperienceThank you all for your service over the last 12 months!
Nathan Michael Stevens | Overall ExperienceGreat experience and customer service fast and easy
JALEESA DRAKE | First ImpressionsAs we were auto payment patrons, I constantly requested that all contact be made by email or text. This was never accomplished. USPS usage to send me a receipt was never necessary and costs the owner.
David Jeffries | Overall ExperienceService is great friendly employees
JOHN ADAM RUE | First Impressionsgood job..!
Marcus Samuel Gibson | First ImpressionsEveryone at this location is very nice and professional. I still have a storage there and closed out my storage in Jacksonville Fl D 418 and brought that stuff to La Marque and we'll keep our storage
Dolores Carmen Reyna | Overall ExperienceExcellent, I got lost I made it right at 7pm he still help me wish I appreciate so much because I was coming with a 26 foot truck 4 hours away had to changed my mover people’s from 4-5 pm To 7-8pm
Irasma Lambert | First ImpressionsStaff always friendly and helpful. If I store again I will choose this facility.
SHARON F. WILLIAMS | Overall ExperienceConvenient location close to my home. No issues with facility and staff was very accommodating. Pleasant experience moving in and moving out.
ULRICA SALOME FONTENOT | Overall ExperienceNone
george leroy horelka | Overall ExperienceManager is on top of her Game . Always helpful. Make sure you pay your Rent on time, every time, as they have a Zero Tolerance policy against late payments. It’s about 3 times cheaper than using POD
Michael de Beyer | Overall Experiencevery good
George Edward Banuelos | First ImpressionsGreat facility. Great staff. Not enough good things can be said about Crystal and her staff!
MICHAEL D. SELZER | Overall ExperienceNice people to work with. Crystal was the best manager.
RICCIARDI`S ITALIAN ICE, LLC | Overall Experience.
JANIS ANN BRIZENDINE | Overall ExperienceAbout the most friendly customer service staff I’ve encountered.
Michael G Duckworth | Overall ExperienceI always felt safe and secure personally as well as for my belongings that were stored there! Thank you so very much!!!!!!!
REBECCA LYNN GIBSON | Overall ExperienceGreat location, price was on point. Service was stellar.
JENNIFER D BAYNE | Overall ExperienceCrystal & Brandon are great. I stored my commercial equipt & trailers there for 2 years. Highly recommend them. 5 stars.
Orvis Wells Himebaugh | Overall ExperienceWe have been with this U Haul business for years, not one problem.Highly recommend.Crytal and her staff the best.
LINDA S. WILLIAMS | Overall ExperienceStaff is great place is a safe area facility is ok. Easy come and go ground level climate control. Only negative is prices is ridiculous.
Keith Milo Kaiser | First ImpressionsEverything was wonderful! I was nervous about driving the 26’ truck, but once I got out on the road it was very smooth and was easy to handle. Crystal @ the storage was amazing! A true asset!
TREVOR LANE REAGAN | First ImpressionsThe onsite manager was great friendly helpful I really appreciate her service
DEMETRICE YVETTE ALEXANDER | First ImpressionsGreat experience!!!
IRMA ROMERO MCINNIS | First ImpressionsThe people at this facility are the best. Very friendly, polite and very helpful. Highly recommend this business.
Dana Martin Lindstrom | Overall ExperienceStaff very helpful!! Facility clean and well maintained.
Theresa Dean Krause | First ImpressionsGreat people and service.
Marla Boyd | Overall ExperienceExcellent
george leroy horelka | Overall ExperienceThank you
MARY ALICE SEALE | Overall ExperienceBest place to rent storage. Everyone is on the ball here. Absolute reflection of great management!
Shirley Marie Moore | Overall ExperienceThank you
MALLORY CHENIECE JONES | Overall ExperienceVery pleasant and polite program manager who waited on me. Thank you!
MARY ALICE SEALE | First ImpressionsThank you for your service.
DENISE SIVERAND | Overall ExperienceLove them all
MARY M. KIRK | Overall ExperienceWe have always received excellent customer service at this location.
JENNIFER PRUDENCE WILSON | Overall ExperienceStaff was very friendly and the answered every question I had and was very professional. I would recommend them to anyone.
Mitchell Adam Gautreaux | Overall ExperienceThe experience before move in on the phone and the day of was great
Marion E Griffin | ReservationStaff members were always helpful and friendly and will always work with me on my payment
Janie Lopez | Overall ExperienceThings were great.
JOHN HENRY REHM JR | Overall ExperienceVery pleased.
Stanley Dewayne Humphrey | Overall ExperienceIf I need a storage in the future I would not hesitate to return to U Haul storage.
BEVERLY M. HOPE | Overall ExperienceI would not hesitate to store my boat here again. Very nice facility!
kerry stanton | Overall ExperienceLove the manager & of course the rest of the staff. They were all great & answered any & all questions I had. La Marqué location is awesome. Thanks so much for all the help I needed
JESSICA MARIE RODRIGUEZ | Overall ExperienceI appreciate the service and the U-Haul staff. I would highly recommend someone there for storage. Thank y'all so much for everything.
YOLANDA ROBERTSON | Overall ExperienceHelpful, courteous
SHAWN REDWELL | Overall ExperienceGreat customer service. The owner/ mb manager is very knowledgeable as well as the rest of the staff. Very professional ! I highly recommend me this location in Lamarque to anyone Thanks RPT
ROLANDER PATRI TANNER | Overall ExperienceGreat customer service!
ROBERT L CLEVELAND | Overall ExperienceGreat management. We decided we needed a different space from the one we reserved and it was no problem. I like dealing with happy people and the management here is very happy, especially Crystal.
kerry stanton | ReservationThank you guys for everything!! :)
Latunia Smith | Overall ExperienceThe only thing I didn't like that you don't probate the bill when someone move's out. When someone is moving and looking for a new storage and one comes available they have to put a deposit down
JOSEPH MOREL | Overall ExperienceThis isn't my first time dealing with this facility. The manager Crystal has made each and every experience below average.
SABRENA ANN LOWE | Overall ExperienceThank you for having a nicely staffed and clean location. we were both very pleased with our stay
KATIE Leann BROWNING | Overall ExperienceThe staff at this facility was very helpful and courteous. They were knowledgeable, gave accurate information and assisted me as needed. Crystal was especially helpful to me. Thank you.
connie dell thompson | Overall ExperienceN/A
Carla Kwarteng Amaning | Overall ExperienceStaff and manager are so helpful, thumbs up to their hard work.
Debra rose Cruz | Overall ExperienceI felt my storage items were well secured. The whole facility was well taken care of and the staff was friendly and courteous every time I dealt with them. Would use them again would recommend them
VAN KERMIT HERBERT JR | Overall ExperienceOwner and staff provided world class customer service. Grounds are very well maintained.
Roy Reese | Overall Experience