Customer Reviews for U-Haul Moving & Storage of Kokomo

4,677 reviews

3716 S Lafountain St   Kokomo, IN 46902
(W Of Us 31)

(765) 453-4333

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(765) 453-4333

3716 S Lafountain St
Kokomo, IN 46902
(W Of Us 31)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Pipit Maylita 
Rating:
5.0

You are doing a great job. Your customer service skills are superb. Keep up the good work.

Yvonne Vandyke 
Rating:
5.0

Customer did not leave a comment.

DENNIS PARMELEE 
Rating:
5.0

Customer did not leave a comment.

JAMES WHETZELL 
Rating:
5.0

Great service, super friendly and helpful!

Savannah Skeens 
Rating:
5.0

Customer did not leave a comment.

Richard Louden 
Rating:
5.0

Customer did not leave a comment.

Robin Gibson 
Rating:
3.0

The experience with U-Haul started when my location of choice (Napa Seymour) was changed before pickup. I choose the location originally, because it is a business and there are humans working that you can discuss issues with if needed. The location that U-Haul assigned is a business, but no one was onsite. So, after getting the keys electronically, and discovering there was no moving accessories there was no one to walk u to and ask for them. The rented moving accessories were not provided, and I had to borrow items from a neighbor to use during our loading. When we arrived in the destination city, I went to the local U-Haul store to pick up the items. The young man loaned me the only utility dolly in stock. He did not have a furniture dolly. So, when I returned the truck and explained it to the young lady she says no problem. Then I receive a bill for a furniture dolly that was not provided and the lack of made our move more difficult. So, I should be billing U-Haul for not providing the equipment in the contract. It made me borrow items which cost use time. It made me go to the dealer to borrow one which cost time and fuel. So please just refund the money for your mistakes. I contacted the pickup location, via phone after receiving a bill for not returning an item. He says he did not provide any accessories because his information did not so anything other than a truck.

Robert Hall 
Rating:
5.0

Customer did not leave a comment.

Tom Williams 
Rating:
4.0

Customer did not leave a comment.

Cavalene Miller 
Rating:
5.0

Customer did not leave a comment.

Michael Long 
Rating:
2.0

We were charged for two extra days by this branch, the truck was turned in, in half the time it was rented for. We have a dispute already started, but I can't believe you they would over charge us this much. The keys were correctly dropped in the box and we used the link text to us to return. I will not use this branch again. This was a lot of money you've overcharged us.

Nicolas Cardinale 
Rating:
4.0

Customer did not leave a comment.

JOHN DUNCAN 
Rating:
5.0

Alexis is amazing!! Very kind and helpful

Jzariah Mcclung 
Rating:
5.0

Customer did not leave a comment.

Monica Kinsey 
Rating:
5.0

Friendly, Efficient and Easy! Will always use this location. Highly Recommend.

Denise Adamson 
Rating:
5.0

Customer did not leave a comment.

Ted Haun 
Rating:
5.0

We were not able to use a padlock to secure our load due to a broken part on the tailgate.

David Sherd 
Rating:
5.0

Customer did not leave a comment.

Brad Doak 
Rating:
5.0

Nothing doing a great job.

JERRY SNOW 
Rating:
5.0

I registered on line when making the reservation. Everythng was ready when I arrived. Was greeted immediately as they looked up my reservation. The check in process took less than five minutes before we headed out to the equipment. The manager hooked up my trailer and off I went to do what I needed to do. Thanks again. Could not have been better.

RICK HUTCHINS 
Rating:
5.0

Customer did not leave a comment.

Andrew Harshbarger 
Rating:
5.0

Both pickup and drop off at Greenwood went very well. Had a nice truck.

David Harding 
Rating:
5.0

No.issuw great service.

JERRY SNOW 
Rating:
5.0

This is not me why is this on my acct

kody key 
Rating:
5.0

Customer did not leave a comment.

zackery ashley 
Rating:
5.0

Staff professional and friendly

Mike Strange 
Rating:
3.0

Customer did not leave a comment.

Russell Hopkins 
Rating:
4.0

Customer did not leave a comment.

Ronald Cress 
Rating:
5.0

Customer did not leave a comment.

Brandon Eaton 
Rating:
4.0

Customer did not leave a comment.

Gunner Moore 
Rating:
5.0

Customer did not leave a comment.

Travis Wunderlich 
Rating:
5.0

Just keep on doing what you do so well.

JERRY SNOW 
Rating:
5.0

Customer service was excellent! Employees were polite and quickly assisted me with my purchases.

Brenda Savoy 
Rating:
5.0

Customer did not leave a comment.

Robert Figgins 
Rating:
5.0

Customer did not leave a comment.

jody campbell 
Rating:
1.0

Customer did not leave a comment.

CRYSTAL SMITH 
Rating:
5.0

Customer did not leave a comment.

CORBIN Swaidner 
Rating:
5.0

Customer did not leave a comment.

Tim Ault 
Rating:
5.0

The attendant was very nice and helpful. You couldn't ask for any better service, he was definitely top notch!!!

Susan Ray 
Rating:
3.0

Customer did not leave a comment.

J Michelle Fisher 
Rating:
5.0

Customer did not leave a comment.

Victor Asencion Garcia 
Rating:
4.0

The mileage I was allowed was not enough. All I did was deliver to the house and return to the U-Haul dealer they recommended. They even gave me a discount to drive it over there 30 miles away.

Timothy Gates 
Rating:
5.0

Great staff and customer service.

JERRY SNOW 
Rating:
5.0

Close the new store at 705 Dixon Rd. That place is pathetic!

BENJAMIN BENNETT 
Rating:
5.0

No need for improvement. Both contacts at pick up and drop off were very pleasant , helpful and courteous.

Sam Hunt 
Rating:
5.0

Best customer service ever

brian morgan 
Rating:
4.0

Customer did not leave a comment.

Levi Stapleton 
Rating:
5.0

Nothing

Melanie Mazzacone 
Rating:
5.0

The staff was a great help after I made a mistake in my booking - I really felt like they wanted to make my trip a success. Highly recommend talking with them.

Timothy Schultz 
Rating:
3.0

We cancelled the storage unit. It was to small. For 10.00 dollars more we rented a 10 x 12 somewhere else.

Theresa Hitte  |  Overall Experience 
Rating:
5.0

Nice people

douglas poole 
Rating:
3.0

I reserved my equipment via the app but still had to wait an hour to complete my transaction at the store. I modified my rental agreement on the app after making a reservation over the phone with Candy because she said the equipment I wanted wasn’t available, however the app said otherwise. Candy was the only person working when I picked up my trailer. She admitted to not being familiar enough with the U-Haul programs and processes and wasn’t getting strong feedback from other unhappy customers. After booking up to the trailer we discovered a fault in the turn signal wiring, but I accepted it as there weren’t any others available that size.

Kevin Dunbar 
Rating:
4.0

Customer did not leave a comment.

CHUCK HELD 
Rating:
5.0

Excellent place to rent a uhaul,friendly and clean

REBECCA LEEP 
Rating:
5.0

Rented a 5' x 8' trailer. Tires were good. Some bumps and bruises on the trailer from previous use. These were marked before rental. The return was quick. Pulled it in, showed condition of the trailer, and out in about 2 minutes. Overall ... great experience.

DAVID GIANGIORDANO 
Rating:
5.0

Hire more help

RICHARD MARTIN 
Rating:
4.0

Customer did not leave a comment.

Debbie Stewart 
Rating:
5.0

Customer did not leave a comment.

Tom Gunning 
Rating:
5.0

Customer did not leave a comment.

debra eaton 
Rating:
5.0

Customer did not leave a comment.

Larry Rigsby 
Rating:
5.0

Customer did not leave a comment.

Todd Ronk 
Rating:
5.0

Everything was great!

David Szymczak 
Rating:
5.0

Customer did not leave a comment.

Jeff Grantham 
Rating:
5.0

Customer did not leave a comment.

Jesse Lacey 
Rating:
5.0

Customer did not leave a comment.

Josh Lade 
Rating:
5.0

Customer did not leave a comment.

Ron Snyder 
Rating:
5.0

Awesome! Thank you! Very professional and courteous employees.

SHERRY ROBERTS 
Rating:
5.0

Everything was perfect..... trailer.... tie downs..... all worked great!

BRIAN LOVEGROVE 
Rating:
5.0

Customer did not leave a comment.

Arthur Sluka 
Rating:
5.0

Customer did not leave a comment.

Michael Huffman 
Rating:
5.0

Friendly staff

MICHAEL STRANGE 
Rating:
5.0

Customer did not leave a comment.

Anthony Kilgore 
Rating:
5.0

Customer did not leave a comment.

Anthony Kilgore 
Rating:
5.0

Customer did not leave a comment.

Nasir Steed 
Rating:
5.0

I love this location.Always courteous and polite and helpful.

Brenda Luckie 
Rating:
2.0

Customer did not leave a comment.

BECKY SWISHER 
Rating:
5.0

Customer did not leave a comment.

JACKIE HORNER 
Rating:
5.0

My location is perfect. Thank you.

Khristopher Means 
Rating:
5.0

Staff and boss are great

Junyoung Myung 
Rating:
5.0

Matt was a great help! He made it a very quick and easy process! Respectful and knowledgeable on your products and services! Thanks Matt!

Cassidy Davis 
Rating:
5.0

Customer did not leave a comment.

dave harris 
Rating:
5.0

Customer did not leave a comment.

Sharon Reed 
Rating:
5.0

Hire more staff. Only 1 person was there for both my visits. The wait time is excessive for anyone on a schedule. I waited 25 minutes but was in no hurry. I could tell the guy behind me wanting a propane fill was peeved

Avon Waters 
Rating:
4.0

Customer did not leave a comment.

albert brown 
Rating:
5.0

Customer did not leave a comment.

Timothy Baity 
Rating:
5.0

My wife does floristry for weddings. For bigger weddings she needs to rent a van to bring all of the flowers to the venue. We’ve used vans from this location time and time again because it is reliable with really good customer service. Will keep renting from here and recommend it to anyone in need of Uhaul services.

Matthew Farnon 
Rating:
3.0

Customer did not leave a comment.

Rodney Ferguson 
Rating:
5.0

They had all the equipment I needed and provided excellent service!

Ted Mygrant 
Rating:
5.0

Customer did not leave a comment.

Kathleen Smith 
Rating:
3.0

Customer did not leave a comment.

Sarah Cotner 
Rating:
5.0

Matthew and Brandon were wonderful and made pickup a breeze!

Bridget Stine 
Rating:
5.0

The truck had a sock and rag left in it. The customer service was great. I don’t understand why I had 2 charges for the same amount taken out my account. Not even the final charge . Thank god I didn’t need that extra money you held twice. I takes a while to show back up

heather maddison 
Rating:
5.0

Everything went smoothly and the truck was clean and ran well

jean johnson 
Rating:
4.0

My reservation was made at a different location more than a week prior to pick-up. When I showed up to pick up my rental truck, I was told that my reservation had been transferred (without my knowledge) to another location. Nobody bothered to call or e-mail me to let me know that there was no truck available at the location where I made the reservation. Someone should have called to let me know that there was no truck available rather than making me drive all over town. Staff at both locations were great, but the reservation system needs work.

Rick and Kelly Fiegle 
Rating:
5.0

Customer did not leave a comment.

Chad Weeks 
Rating:
4.0

Customer did not leave a comment.

Brad Kimmel 
Rating:
5.0

I was in the middle of taking pictures and accidentally pressed something and could not get back to finishing taking pictures. So the app needs alittle work. Other than that , no problems

Virgil Bargerhuff 
Rating:
3.0

Customer did not leave a comment.

Deanna Stratton 
Rating:
5.0

Customer did not leave a comment.

Omar Gaddis 
Rating:
5.0

Everyone there was friendly and knowledgeable. We had great customer service

lori johnson 
Rating:
1.0

Customer did not leave a comment.

Dustin Johnson  |  Overall Experience 
Rating:
5.0

It’s not too easy to get in and out of but the location was convenient and I felt that my items were safe there.

SALLY LAMBERT  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jeremiah Mccord  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patty Keyser  |  Overall Experience 
Rating:
3.0

Not real professional but I guess that comes from poor workforce pool now.

SALLY LAMBERT  |  First Impressions 
Rating:
5.0

Thank you

Mark Zeltwanger  |  Overall Experience 
Rating:
5.0

Need more space please let me know when a 5x7 or 5x10 becomes available.

Mark Zeltwanger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon Altman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jody Campbell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMIA ANDERSON  |  First Impressions 
Rating:
5.0

Longer access hours would definitely be preferred, but having the climate controlled storage is very important to me and my family and the location is convenient.

Dedric Small  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather Mackay  |  Overall Experience 
Rating:
5.0

Staff was friendly A+

Charles Wallace  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bobbett Campbell  |  Overall Experience 
Rating:
4.0

Would have loved to have access 24/7.

CINDY SWIFT  |  Overall Experience 
Rating:
5.0

Good space and easy closing of account

Trevor Townsend  |  Overall Experience 
Rating:
5.0

The employees are very nice and helpful!!!

CINDY SMITH  |  Overall Experience 
Rating:
5.0

A+. Friendly staff and highly recommended.

Paul Marcello  |  Overall Experience 
Rating:
5.0

Thank you!

TImothy Davis  |  Overall Experience 
Rating:
5.0

they were very helpful and kind

ELAINE BAUDER  |  Overall Experience 
Rating:
4.0

It would have been nice to have had access hours later into the evening a couple of nights a week.

John Battey  |  Overall Experience 
Rating:
4.0

Great staff. Excellent service

Kimberly morris  |  Overall Experience 
Rating:
5.0

All ways use u haul you give me very good rates

John Fredrick  |  Overall Experience 
Rating:
5.0

Great job.

CINDY SMITH  |  Reservation 
Rating:
1.0

they didn't hold a unit for me they had Nothing available when I got there with my load. I had to rush around on a Saturday trying to find a storage unit to rent. U-Haul offered me NO compensation

Richard Wakefield  |  Reservation 
Rating:
5.0

Steve took care of all my business needs and was very helpful.

Charles Foga  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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