Excellent service thanks
john CCustomer Reviews for U-Haul Moving & Storage of Kingwood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good service. Thanks.
JORGE T | Overall ExperienceNothing…all good
CHERYL OExcellent service thanks.
JORGE TDefinitely a great experience. Even the store manager was on point. Definitely going to be doing business here again.
JEFFREY MKeep up the great work!
Ian DMaybe a cold beer during the summer. Would be nice
Marvin HGreat customer service
Amirah CI will say nothing it was all perfect amd excellent
Lanichia HI hope someone takes the time to read this review. I want to start & say the Kingwood team you have is awesome. The truck was clean & well maintained. I will note on initial start of the truck the tire pressure light was on, but when I checked the tires they were at 75 PSI instead of the recommended 80 PSI. There were no other issues & the truck road fine & the AC was cold. My issue/complaint I have is with your corporate UHAUL app. The issue started with your App not able to obtain my location, so I could not start the check-in process. This was frustrating & confusing because I had location sharing enabled on my app & under the "location" within your app it was accurate & showed me at the Kingwood Uhaul location. Yet when I clicked the check in button under my reservation your app could not find my location. For your tech support info: I was using a Google Pixel 7 with everything updated, location sharing enabled & battery saver mode turned off. So we pulled up my wife's iphone & in the browser we were able to proceed with the check in. But I had to reenter a bunch of personal data (cell phone #, driver license #, & alternate person who could verify me) that I had already put in your app when I created a username/login. Your webpage said to go to the lockbox & retrieve our key for the vehicle. The page did not provide us with a code to unlock the padlock securing the vehicle key. We proceeded to the next page which said to take the key & inspect the vehicle. There was no back button to return to the "lock box" page to see if there was a padlock code that we might have missed & we did not want to proceed from the "inspect your vehicle" page on the browser because without the key to the vehicle we could not properly inspect the vehicle. We called the customer service line & spoke with someone who said they could not help & would transfer us to someone who could. We waited on hold for over 30 minutes waiting for that someone to answer. Remember our reservation was suppose to start at 6:00 AM & we are pushing 6:30 AM now & I have time commitments I have to make. My wife ends up calling on her phone while my phone has been on hold for 30 minutes. After her waiting for 10 minutes we get a hold of someone. They tell us that there should have been a code for the padlock to the vehicle key on that "lockbox" page before the vehicle inspection page. We tell them there was not one & your webpage does not have a back button for us to go back & see. They then say that we would get the code after the vehicle inspection page, but again that does not make any since because how can we inspect the vehicle without the key? It was frustrating to get conflicting information from your agent. Finally after being on hold, passed around to several diff agents, & 45 minutes after our reservation was suppose to start we were able to get a code for the padlock & retrieve the vehicle key. This delay caused us a lot of frustration. I hate people that just complain, but do not offer any solutions to the problem. I think if you fixed the app & the location sharing errors this would help, especially as y'all move more towards automation & pushing customers to be self-sufficient enabling you to lower costs & save money. I would also suggest you improve the check in process & allow customers to move backwards on the mobile webpage to make sure they haven't missed any vital info. Lastly, but still significantly I would suggest you make sure your customer service team is well staffed & educated on how to serve your customer. It was frustrating being put on hold for so long, just to be passed around to diff agents who could not help, and then to be told conflicting information when an agent was trying to assist. You should also have your reservation system & customer service agents able to pull up my reservation/info & give me the code for the lockbox. Again I want to stress that our issue was not with the Kingwood UHaul Team. They were great & I have no hesitation using that location in the future. My issue/problem is with your app & check in process. I hope my feedback is useful.
Thomas SNeed to fix door and make sure mileage charge are fair and prices so people can rent with freedom but it was pretty much a good place compare to others . There were few thing broken when I rented , for it so i hope they dont charge me for other faults . for what was broken
Ruth LGreat customer service
Travis MThank you Zack
Sarah O | Online Move InFigure out a way for them to choose drop off locations from the pick up place. Everytime me or my boyfriend have picked up, the people in store and at the 833 number are always “unable” to locate any of the places that we could drop off. Everyone seems to pass the buck to the next person to figure out.
Amanda ETried to use app to check in after hours. Typed in zip code for location and it never went any further. Kept saying I had to allow my location to be seen by U-Haul. I don’t want U-Haul or anyone else tracking me.
Duane MDon was great,very helpful,thoughtful and amazing attitude.She made me feel very welcomed.
Precious T | Overall ExperienceExcellent service.
JORGE TThey've apparently changed requirements and you have to have two other contacts or it won't complete the transaction. Makes no sense.
Jeffrey MI routinely rent using this location and it is always a good experience.
Russell N⭐️⭐️⭐️⭐️⭐️👌👌👍👍
Jose MSuper helpful staff! Went above and beyond to check my vehicle for any issues after I reported a problem with the lights on the traile I rented. They wanted to make sure the trailer didn't blow a fuse in my truck. Super helpful! Wish I would have gotten their name to call out. It was on Easter too!
Kendrick JI am giving you a rating of Below Average, but you need to understand it was not due to your employees, they did everything in their power to help us, but because of a server issue, that apparently happens at month end every month, we had to wait more than 90 minutes to get our rental. Nothing could be done manually it has to go through the computers which were all not working, not even that app. At one point 4 or 5 of your employees had my order up on their screens trying to get one of them to work. Then when we finally get to the point they could process my order, they didn't have an appliance dolly that I requested, so they offered a furniture dolly. So we finally have a key, we get in the truck and start the process on the phone, but we have to go back inside the office because the license plate doesn't match the truck we are in AND the truck only has 1/4 tank of gas and was supposed to have 1/2 tank. When we go back in they realize they gave us the wrong key, so we get in a different vehicle check the gas and the license plate, and start to our destination 90 minutes later. When we get to where we are going...low and behold, no dolly of any kind in the truck, apparently it was put in the wrong truck as well. Now, I am going to say again, the staff was working diligently to help, but their hands were tied because of the system outage company wide...WHY don't you have a system in place where these can be done manually so that customers don't have to go through this, especially if this occurs at month end every month? Very disappointing to say the least. I said yes, regarding the equipment, because once we got in the right truck, it was clean and seemed to run fine. I also said I would recommend a friend to this location because the staff was very nice...but I will warn them to find a different company if they need a truck around month end.
Danih DPerson just checked in truck and didn't hear concerns about everything that happened at other location just said check your email and go from there.
Jessica DI wish that the cargo van had a flat bottom because boxes fall over while driving it. The rubber cover over the top of the bottom of the van (which is wave like and uneven) does not help make it flat. Otherwise this is a great vehicle to drive.
Susan KEvery person I dealt with was nice and efficient at their job.
Bryan CGreat experience
Sandy BThe customer service team is awesome! The minor issues we had were immediately and promptly addressed and resolved
JacyLynn RNa
Brenda ZThe truck has very loose steering and the brakes are squeaky.
WOLFGANG FEasy pickup and return. Good prices for the use of the truck and equipment. Thank you!
Russell YAll good. Hook up/unhook guys outside did a great job. Agent inside suggested a bigger trailer for my needs (king size bed) and was a good idea. Smaller one would not have worked. Saved me some frustration! Thanks.
Mark MExcellent Service
RAMON FFriendly people and was in and out fast
Gary CTrailer was dirty, needed to be swept out before use
Tim VStaff was wonderful.
Andrew HThe employees were kind and helpful and good to the core!
michele mThe woman at the counter helped me so quickly!! Then when I came to return the two gentleman checking the car unloaded the van for me and he inspected it right away!!!
Kristen BIf U-Haul intends to leverage their app, it needs to function flawlessly. Numerous times I tried to enter information and it would always go back to a default. Eventually had to go to my local U-Haul center for assistance.
Ken BNo improvement necessary. Everything was perfect
Rodney TVery nice facility, drop off was simple and everything gets cleaned upon drop off by staff inside and out.
BRIAN DEverything was great!
Gilbert YOne of my favorite places to do business. Always good service pick up and drop off never a problem. Good people work hard to take care of everyone.
Floyd CTried to do a contactless pickup. To get my key, I used the app. In the app, it says to look for a lock box and shows a picture. While it DID show me the box, it didn’t tell me which one or the code to unlock the box. When I asked for help at the front desk, she couldn’t figure it out either (because no code was given to me to unlock the lock). She contacted the manager and he was incredibly rude to his worker to the point it made me uncomfortable. Almost as if he was treating her like she was dumb. All in all, unfriendly experience with a worn down truck.
Jeremiah MThe staf were really helpful and nice thank you all again have a blessed day. Mr Joseph
Joseph L | First Impressionsdo not charge us for equipment not requested i.e., a trailer with a ramp when we didn't ask for a ramp.
elias lThe customer service was great overall. Any questions I had were answered. 2nd time I've been to this location and not a single complaint from me yet.
Gabriel CCustomer service was quick and friendly. They were accommodating and assisted in hooking up the trailer. Thank you!!
BRIAN BMake sure license plate is on the uhaul. My husband got pulled over due to there being no license plate.
Courtney PVery helpful and friendly staff
Shawnalyn TReservation was not ready, took more than an hour to get my trailer
ross BDawn was great and deserves 5 stars!!!!!! The other lady Melissa I think her name was … was very rude and has horrible customer service!
Amanda HZach and his staff is so amazing....they do what it takes to help people in need..thank you all for all your help..
Cassaundra W | First ImpressionsGreat experience will do it again and again
Cassaundra WRented a trailer all I had to do is show up. They had a man that put the trailer on and took it off. That is what made my experience here excellent
Anthony GAgent who helped when picking up unit was great...and Zack was also very helpful when returning the truck...appreciated the service from both of your agents...doesn't happen very often, so very please with this location!!!
NORA M | First ImpressionsThe whole staff was very friendly and helpful.The manager was absolutely fantastic.
Precious T | First ImpressionsFriendly staff
Joel MFriendly staff. Very helpful.
Jay DNothing service was amazing an everyone was so nice an professional. Will definitely refer people.
Lakeitha SGreat service and very kind and helpful Dawn was nice and Zach Manager and James who checked me in just all very nice folks!
Eric GThis was the fastest smoothest transition at this location I have ever had. Usually I get asked a bunch of unnecessary questions even though I upload my DL and all info beforehand. This time I don’t and this was the best experience I have had.
Raul LAwesome 😎 ✔️
Quinton T | First ImpressionsStaff is great!
antonio c | Overall ExperienceI had over $5,000 worth of valuables stolen out of my storage box with no help from management. The security of this place is atrocious, with cameras not working correctly and anyone being able to access. Not until my valuables were stolen did it change. When I asked about how to go about getting compensation for my valuables I was told it wasn’t their problem and they couldn’t help me. I will never use U-Haul again or recommend them to anyone. The staff was great and very helpful, the Manager need to find a new line of work.
Samuel V | Overall ExperienceThanks
regina s | First ImpressionsThe only downside to this facility is that there is no elevator to more easily move items on to the second floor if your storage unit is there. Other than that, this is a world class operation being ran here.
Naveed A | Overall ExperienceThe U-haul GM has helped me with every transition from not knowing what would be my best fit for my storage unit needs.
Kyle W | First ImpressionsI have became friends with some of your staff and I am grateful to have met them. Thank you so much uhaul family God bless your company 🙏🏽 ❤️
Delvina V | Overall ExperienceGood customer service ya’ll took care me real fast a quick.
Curtis P | First ImpressionsI would rent storage and trucks again if needed it.
Casandra J | Overall ExperienceMoving and storage is always stressful That's why I wanted to take the time to give this post to the staff at the Kingwood Texas location. They went over and above to accommodate. I am so grateful and appreciative to the entire staff. A wonderful group of people kudos to you you deserve a Raise The management team needs definitely to be recommended for their hard work excellent customer service, and making sure the customers needs our map. Thank you again for going over and beyond
Theresa D | First ImpressionsStaff was very kind and helpful.
Marilyn R | First ImpressionsVery good staff at this location
Randy S | Overall ExperienceEveryone is very friendly and I feel safe going there after hours. It's very clean and organized
Sheila K | First ImpressionsThe only reason I left was due to pricing. I had a 10x15x6 for 235 and found a 10x10x9 for $59 4 miles north, which meant closer to my home as well.
Heather P | Overall ExperienceI have no complaints everything was perfect
Anthony L | Overall ExperienceThank you for all you do
Eva L | First ImpressionsPlease find a new way to enter and exit storage lockers
raven w | Overall ExperienceMiss Anne was such a sweetheart and have an extremely detailed layout of how to storage units work as far as checking in and checking out. Pleasant customer service, and made me feel comfortable about leasing a unit there.
shaina b | First ImpressionsOverall, my experiences were very mid and employees need to work on their customer service because no one was friendly. The only genuine and nice person was an African American man that didn’t even work in the inside and he was super helpful and kind - love to see it. My storage unit was locked due to the lights being off which caused me to not get important belongings that I needed to have for that week. Prices also went up? Experience wasn’t terrible just little things I wanted to add. Storage unit is very clean, security is good, and the only thing I truly didn’t like was my storage was on the second floor which made it difficult getting my belongings.
Dokata F | Overall ExperienceMy storage unit got broken into and they called me and let me know but they could never give any further information on the incident. Seeing as I lived out of state that wasn’t good for me. Then when I finally did move out it took the entire month of august to get it completed. The first manager Zach gave me the run around but the second manager Zach finch was a great help to me and I greatly appreciate his dedication to the move out. Zack Finch went above and beyond for his job and handled my situation in a very professional manner. ZACH FINCH DESERVES A RAISE!!!!!!!!!!!!!!!!!!!!
James H | Overall ExperienceI used them two years ago and will more than likely use them when remove my belongings before this year this out.
Jeannell J | First ImpressionsThe cost is getting out of hand.
Cary A | Overall ExperienceI only problem that run into was the 7:00 pm to 10:00 pm, you chained the big doors down which makes it hard for people with big furniture to get in
Anthony L | First ImpressionsI will never do business at this location. This location need new employees. Very rude & unprofessional employees at this location
Robert T | Overall ExperienceVery poor customer service. Need new staffing immediately
Robert T | Overall ExperienceMy storage unit was broken in to and vandalized. all my boxes were opened. I had to purchase new boxes which was an added expense.
Leonard S | Overall ExperienceThey are always so nice when I come and I helped out a whole lot
Shawna D | Overall ExperienceStaff is excellent!!!
ROBERT M | Overall ExperienceStaff very helpful
Elaine S | Overall ExperienceEn la unidad que rente entraron r robaron mis cosas y no quisieron hacerse responsables además no hay una buena seguridad, no recomiendo este negocio para nada.
Araceli L | Overall ExperienceThe truck I rented by mobile wasn’t there to pick up they immediately gave me another one with time extension as well very good customer service
SONIA L | First ImpressionsOverall a great experience. Just was time to donate items that have been stored for years.
LARRY T | Overall ExperienceVery poor customer service. The manager was very rude to me after they made a mistake with putting the wrong storage unit in the system.
Robert T | First ImpressionsCustomer service is everything to me and this location started off okay until closing the sale became more important than convenience and communicating correct information to the client. Never inconvenience the client for a sale always give the client correct information so they that can make the best judgment when it comes to moving items on a lower level or second level because you don't know their health condition which could become a great liability for the company.
Dorchelle P | First ImpressionsWas told that a one way trip with trailer includes first month free storage but yet it wasn’t free and had to pay almost $130. Then when I showed up couldn’t get in the building to access the unit.
Ryan D | Online Move InAs part of doing everything online at the time and not reserving the unit a free lock was provided as a special offer however the lock does not fit and I received a call that I needed to bring another lock for my storage unit and I feel as if since this was free and I have then lock and keys that the correct way to address this would have been have me bring the lock and. Keys into the office and give me a replacement lock free as advertised not have me have to purchase another lock and put it on there
James H | Online Move InZac was amazing and he went through everything in detail with me! He was so nice and he was very professional and because of Zac we ended up leaving our current storage facility and going to uhaul. It is such a great facility and I feel safe being there at night. Plus we were able to get propane for our motorhome as well. I can’t say enough about Zac and how great he was.
Ronda P | First ImpressionsHassle free 👍
Denise P | First ImpressionsEveryone is amazing Andres and KoKo are so amazing, helpful,and professional.
Amber W | Overall ExperienceI would like to Thank the staff for providing such professional service . Thank you Ms Armstrong
Bobbie A | First ImpressionsThe guys in the store were. Very diligent and happy to help me And for some reason my account was messed up and they stayed on the phone and computer for an hour until it was resolved and did it with a kindness and excellent sprint thanks guys Kingwood Texas
Marla B | First ImpressionsGreat Storage Facility. Extremely clean, safe, well lighted, and excellent climate control. Great amenities like after hour access, moving carts, mattress moving dolly, double automatic doors, and easy access for loading and offloading.
Kenneth H | Overall ExperienceFacility lacks communication. Sent a text to tell me my belongings were auctioned. Claim they tried to get in touch with me by the phone and never did but sent me a direct text to tell me my storage unit was emptied. Just stupid.
Faith J | Overall ExperienceThe staff is very amazing and made us feel welcomed.
TINA S | Overall ExperienceMove out date was 2/19
kadija s | Overall ExperienceNot only did they help me with my storage but they also helped me with my moving. Love the people
Eva L | Overall ExperienceKeep up the good work, you guys are wonderful to have when it comes down space for storage usages, Thanks Regina Blackwell P.S as long I've my storage item safe I'll always recommend U-Haul storage.
Regina B | Overall Experiencevery good customer service.
estella b | Overall ExperienceAJ great job. Very hard working a polite.
Vanessa L | First ImpressionsThe staff was very helpful. Due to the time constraints of them preparing to close. I did not feel rushed or unimportant.
Marlow J | First ImpressionsMy phone died couldn't check in but I think all went well . Could not find key drop off.. Thanks Daniel Manzanares
DANIEL M | First ImpressionsGreat experience!!
CHRISTOPHER D | First ImpressionsMuchas gracias por sus servicios todo excelente
MIGDALIA G | Overall ExperienceService staff was good. All of the online process is a pain in the neck.
Becky A | First ImpressionsOverall pleased with all.
Elvira g | First ImpressionsAndres went the extra mile. He’s an excellent employee that makes the customer feel special. Thank you Andres!
NICK V | First ImpressionsHad reservation 12-5. Arrived online at 11:30. Stood in line until almost 1:30, finally got truck. Put me more than hour behind schedule. Returned truck 30 minutes late and they charged me for a whole extra day. This was all due to lack of help
Lynna S | Online Move InVery professional and courteous.
John A | First ImpressionsAll the staff that I interacted with were awesome! Miss Cherry and Miss Kumary were amazing and very helpful at the front desk! Brandon was very pleasant to speak to when I called with a question close to closing.. and Mr James was a blessing upon returning the truck! The hours and convenience in renting a uhaul and a storage unit were impeccable! I will recommend this location to EVERYONE I know! Thank you all again!!!
maria c | First ImpressionsThank you, James.
SHAMEKA M | First ImpressionsThe manager and staff always friendly and helpful .
Sheila S | Overall ExperienceI initially had trouble getting access. Everything else was great.
Tanya N | First ImpressionsAwesome 😎
Deon M | Overall ExperienceEN PRINCIPIO EL STORAGE DE 1 MES GRATIS QUE HABIA RESERVADO ME NOTIFICARON QUE NO HABIA DISPONIBLE, LUEGO ME OFRECIERON UNO CON LA CONDICION DE COMPRAR UN CANDADO Y CUANDO YA REALIZAMOS LA OPERACION Y ME DAN EL MAPA DE UBICACION ES UN STORAGE MAS PEQUEÑO EN UN SEGUNDO PISO Y SIN ELEVADOR. ES UNA PUBLICIDAD ENGAÑOSA LA DE UN MES GRATIS AL RENTAR EL TRAILER. ADEMAS DE LOS PROBLEMAS QUE TUVIMOS EN LA RECOGIDA DEL TRAILER EN FLORIDA. PESIMO SERVICIO DE PARTE DE U-HAUL.
Freddy P | Overall ExperienceJames was very helpful and friendly. He was patient helping me with the paperwork over the phone. Thank you for the great service!
LOUIS R | Overall ExperienceLove the people there. They are so helpful and welcoming. The guys really helped us get things moved into the storage unit even when they didn't have to.
Eva L | First ImpressionsI had a UHAUL storage unit for over 10 years with my late Mother’s prize possessions. I always felt her items were safe and secure. The climate controlled benefit was a definite plus for me. I felt safe during my periodic visits and enjoyed the convenience of their access hours.
JOYCE M | Overall ExperienceAfter being a customer for over 2 years, we were treated horribly. We never had any issue of any kind up until the last 4 months or so. I when to use my access card one night and it was declined and after speaking to the manager James he told me that our access hours had been restricted to business hours only. I asked him what the reason was and he stated that it was because another U-Haul customer who happened to be homeless had gone into the bathrooms of every building and made a mess a showered and did other things that were not allowed. I asked him what did we personally do and he said nothing but I guess since we were homeless too he said he had to put a stop to it therefore restricting our access hours. From that point on anytime we did go into our storage building we were constantly watched harassed by a worker or told to leave or that we couldn't be in there as if we had done something wrong and were criminals when as I stated we had never done anything to break any kind of rules whatsoever. I recently had to start chemotherapy so this last month we were late on our rent and our total was $49.95. before I could even pay it I received a call from you all telling me that we had to move all of our stuff out immediately when I asked if his to speak to James he did not want to talk. I made a call to corporate told them the situation and the next day James called apologized and told me that we could stay there and use their facility but we would have to check in with the office and have restricted access or we could just get our stuff out and they would settle for a $0 amount. We decided that we would rather take our stuff out of the storage then to be at a place like that where your customers that have been loyal are treated as if they are criminals. In conclusion we are appalled by the way we were treated for absolutely no reason other than being homeless apparently. I would not recommend the storage facility to anybody nor will I ever rent from there again.
Jennifer F | Overall ExperienceCustomer service is outstanding 100% 😃
AKEEME H | Overall ExperienceVery friendly and helpful staff!
Elaine S | First ImpressionsOnly complaint is the monthly cost always creeping up
Stephen S | Overall ExperienceBeautiful facility. Excellent service. I was very impressed. Would highly recommend this facility. Thanks for a great experience.
Jerry H | Overall ExperienceKingwood U-haul rental and storage under the superb management of James Zipperer was excellent on all fronts! -Always available, always thorough, always extremely helpful.- Now that's the way to run a longstanding and successful business! I would not hesitate to use Kingwood U-haul and storage again.
Nancy S | Overall ExperienceWith the lone exception of the door to my building not being operational one time, and the office staff so low that no one could go see about the problem, everything was great. James Zipperer was really good about talking to me during his off hours about that problem and I appreciated that he did that.
Susan S | Overall ExperienceJames Zipper is always awesome and very helpful, he really go beyond to help customers. Thanks James!
CHRISTIAN F | Overall ExperienceLoved the fast check out I was told I would not be charged anymore. Hope that’s true
Heike B | Overall ExperienceThe staff here was absolutely fantastic, listen to what my needs were, and provided solutions for what I need stored. It’s nice to know the customer service still exists that is proudly displayed at this location. I would highly recommend anybody looking for storage solutions or U-Haul rentals to check these guys out
Jeffrey S | Overall ExperienceThank you for your awesome customer service for the 10 months I needed you.
linda b | Overall ExperienceThe staff are very friendly and helpful.
TINA S | First ImpressionsSafe place to storage your things.
Rosa R | Overall ExperienceI love this company, they're absolutely amazing and understanding. They're quick to help when needed also.
Stephen S | Overall ExperienceKeep It Up!
Andrew G | Overall ExperienceThank you uhaul staff for doing a great job .
Bobbie A | First ImpressionsStaff Great to work with!
DSA T | First ImpressionsI was astounded at the simple, convenient service! All done over the phone! Was clean and all set when i got there. Great service!
Linda B | First ImpressionsYes the staff was very helpful
regina j | Overall ExperienceThey are nice, friendly and helpful
latildra t | Overall ExperienceGreat Customer Service
FREDERICK H | First ImpressionsThe lady there was very nice and helpful
Rashieka W | First ImpressionsThe staff are always pleasant and accommodating, taking the extra step to ensure customer satisfaction. Thank you U-Haul Storage of Kingwood. Cee
cee c | Overall ExperienceI will call on u haul again.
Eddy F | Overall ExperienceThe staff at this location is incredibly helpful and understanding. I was a first-time mover with a few unforseen issues and regardless of the headache(s), the staff was very patient and forgiving.
ERIK D | Overall ExperiencePest control improvements need on site. And restrooms not well maintained
Sascha K | Overall ExperienceManager is a real hoot! Funny guy!
martha s | First ImpressionsThe staff was friendly, BUT definitely not helpful. The assistant was supposed to show us to the storage unit; however, he went ahead, we lost sight of him, and then rather cavalierly pointed to the building; leaving us to find out what section the unt was in.
Walter J | First ImpressionsI had a very bad experience and your employee Melissa is very rude. I rented a unit that would not fit the item i needed after the third time I was told that they didn't have a unit the size i needed and i was arriving from Dallas i had to cancel and find another storage place. I have always used your facility over the years but i will never use it again i will drive a little farther to use a different one.
Tammy S | Overall ExperienceThe customer service Melisa was extremely rude. When I arrived she constantly helped other customers after me and then had her coworker help me. It’s distasteful dealing with horrible customer service
lillian b | First ImpressionsThe process was excellent. From Mrs. Mitchell helping me with paperwork and directions. The manager also went above and beyond to find the dolly I needed. And last the older guy on the lot outside assisting me with how to open the door and backing out. Thank you guys y’all really made my day so much smoother.
Tiara G | Online Move InThere should be a ramp or elevator to the spilt levels.
Enya R | First ImpressionsGreat staff great customer service
Deondra L | First ImpressionsExtremely professional, knowledgeable, respectfulness, clean, and large inventory.
Pamela V | Overall ExperienceEveryone was so amazing!
NIKITA H | Overall ExperienceThanks
THOMAS G | First ImpressionsI would recommend them! The staff is always so friendly! Melissa is beyond expectations, she always gets the job done! She goes above and beyond!!! - Clarisa C
CLARISA C | First ImpressionsThere were homeless people hanging around which frightened my friends and I, because they would come up to us to let them in and we couldn't move out safely while we couldn't leave our doors open packing up afraid of thrives! And one lady that was putting her stuff in storage had her purse stolen! All this was reported and still issues being safe. So I when I moved out, I noticed a big fee on my checking account that was supposed to be most of my new apartment rent and now I don't have all the money now to pay! I want all my money you drafted from my account recently or I'll get my Lawyer to contest this!
april g | Overall ExperienceMrs.Ann is a true angel!!❤️
Shalanda B | Overall ExperienceKeep up the great work. I had no issues.
Floyd H | Overall ExperienceThe only thing I didn't like I was not shown my storage
regina j | First ImpressionsWith the deaths in our family due to COVID over the last few weeks, it has been difficult to try figuring out how to maintain; however, the representatives at Kingwood UHaul went above and beyond to help us.
Tranell W | Overall ExperienceThis Kingwood location is the best! The GM and staff are very professional, friendly and courteous. I would refer this location anytime! Big "Thanks" to SAVANA or SAMANTHA ( sorry I didn't get her name) but she was an amazing customer service representative at this location.
Beverly D | Overall ExperienceKeep up the good work overall the management and team member's professionalism and customer service made my experience very pleasant 😀
FELECIA R | Overall ExperienceThe movers I hired did not show up or call.
Terry R | Overall ExperienceSize of the storage unit that was reserved was unavailable. There is not an elevator, everything must be carried up stairs.
Terry R | First ImpressionsGreat staff at the Kingwood location on Loop 494 and Hwy 69/59 Kingwood Texas
Sharon H | Overall ExperienceMade moving easier less stressful. Received great advice and tips from personnel. On-line application is awesome.
Ramon C | Overall ExperienceStaff personnel were friendly and professional!
Alma R | First ImpressionsThe only problem I ever had with them is that my things were there for over 3 years I carried Insurance when I went a few months before I went to go move out I realize that my things were infested with moths. The insurance did not cover my loss I lost a lot of personal things clothing furniture so forth so I was very disappointed about that still am as matter fact. Cuz when I finally move my stuff out and move them my new home in my new garage I'm still unpacking things and they're still moths infested in my things so I'm very disappointed.
Joy K | First ImpressionsI didn't give it the top rating because I wasn't offered an option for refund of in advance rent paid and move out a week later. That really sucked because I am still unemployed and had a chance to move to a friends that provided space for my stuff, allowing me to save 100 dollars now that my unemployment benefits recently ended.
Angela h | Overall ExperienceAfter a mishap in the system, and a lack of help from corporate, James did everything he could to rectify the issue. His customer service was tremendous! Corporate on the other hand should reconsider how they train their corporate level associates on how to treat customers. Really poor hospitality.
Joshua B | First ImpressionsThe staff was very polite and helpful! Didn’t have any problems, they were fast and efficient.
JENNIFER A | First ImpressionsMrs.Ann and the mechanic!!All the staff are very friendly and helpful!!👍👍
Shalanda B | First ImpressionsCame in and out a few times for vehicles, trucks, boxes, and storage. Team was extremely helpful and friendly at all times. Worked with James the most and he was always great and went above and beyond. Thanks!
johnathan g | Overall ExperienceI really appreciate that your employees treatment with me were respectful and helpful.
Maurisa C | Overall ExperienceThank you.
Eddy F | First ImpressionsThey know their business well.
Ramon C | First ImpressionsI would have liked to have a saying in the unit. It was automatically selected for me. I would have preferred a lower level unit.
Enya R | Online Move InOutstanding Customer Service.
ronald w | First ImpressionsThey would not adjust our rate after we cleared out one of the two units we were renting, but they did mark the same empty unit as available to rent.
Alvin B | Overall ExperienceStaff were very respectful and handy
Maurisa C | First ImpressionsI cannot access my unit
Taylor M | First ImpressionsThis has been a wonderful experience. The complete staff have been helpful and courteous. I would highly recommend this location if you are needing any storage. The gentleman at the desk was quick with it, and really gave me a good experience. Thank you for being here for me during this time. Keep up the great work!
ROCHELLE J | First ImpressionsOn my move in date I met with Mr James he showed me good customer service and one night I came after hours to my storage and he was just a phone call away to help me understand how to use my access card thanks.
linda b | First ImpressionsI think you need more people working the front office every time I had to go in there I had to wait in line over 10 to 15 minutes because they are on the phone making reservations for trucks and answering a lot of questions and I feel if I am there in person I should be tended to first and the person on the phone should be placed on hold.
cheryl c | Overall ExperienceWell ventilated, great prices and 24/7 access. Can’t beat that !
Keyla L | Overall ExperienceThey are all amazing!!
Brandon C | Overall ExperienceI had made a reservation about 2 weeks ago that was not in the system, which made us have to use two units, in worse locations, and purchase another lock. But, other than that issue, the staff was helpful and professional.
johnathan g | First ImpressionsMelissa provided excellent customer service
Ikea M | First ImpressionsMy only issue was the close out process. We cleaned out our unit and had to leave town and the office was extremely busy, we could not wait around. I tried to call the next day and never could get anyone on the phone to help.
Carol M | Overall ExperienceMelissa is super friendly and helpful!
Carol C | First ImpressionsStorage building to small
Terry N | First ImpressionsThe worst part about it so far has been that I originally was not told the “free first month” was only for a 2nd floor storage unit. I wasn’t told this until the day before I moved-in. I was also told 24 hours before my move-in that the size unit I wanted was not available. I should’ve been told this long before. I had to get a smaller unit, on the 2nd floor, and I’m hardly able to access it. My login card and code do not work, and the office people could not figure it out and ultimately weren’t able to get me one. With hours closing at 10 and my work schedule weird, that kinda sucks. I would not recommend this location. The people have been friendly, but the operations are not smooth at all.
Denise H | Overall ExperienceNeed to fix pin access on bldg c. Need to have a trash can in buildings
ladonna b | Overall ExperienceJames and his staff were very helpful and accommodating as they typically are. I will continue to use this U-Haul store for my needs as long as James Zipperer is managing it.
SAMUEL W | Overall ExperienceStaff, facility and even the bathrooms are exceptional. I recommend u-haul storage to friends often
Shannon M | Overall ExperienceI love ❤️ the people that work they need a rise thanks
Constance B | Overall ExperienceMr. James is the best. Extremely helpful , caring and selfless. I would definitely recommend this location to friends and family.
Maya D | Overall ExperienceExcellent customer service
LINDA L | Overall ExperienceNot one employee was wearing a mask. When i walked in two employees stood there talking and when the third employee walked in he said, “help her”. I reserved a furniture dolly and didn't receive it and nothing was mentioned about a credit, although once I mentioned it it was credited. I was given a truck with 7/8 tank of gas and when i turned it back in it was reported that it was empty, i drove less than 10 miles and also put more gas in so someone had to verify. Why not just start the day with the tanks full and the customer return it the same way. 7/8 is not the easiest to guess.
Rhonda S | Online Move InGood experience. Good Mgrs.
Greg T | Overall ExperienceFriendly staff and management. Clean premises and facilities.
Samuel G | First ImpressionsI didn't have a lot of experiences with staff, but what I did was excellent. Same with the storage facility, well maintained, easy to access and safe at night. I think my only complaint is the lack of an elevator or something to access the 2nd floor with heavy loads. We had heavy boxes both up and down which was a hassle.
Anna V | Overall ExperienceI want to thank everyone for being friendly and helpful, I had just moved from Nyc to Texas and their kindness and always so helpful when I needed something. Especially Mr. Chris dont know his last name but he is a awesome person and having someone like him just makes the storage a secure and confortable place. Thank you so much and definitely I will recommend a friend of your facility.
Teresa A | Overall ExperienceEnded my storage unit on the 20th of the month and had to pay the full month. Think it should have been prorated.
Bruno W | Overall ExperienceI rented a 5x5 unit from Kingwood, preparing for my upcoming move. They were busy, I was shown the unit's location, left with a stair ladder which I personally didn't feel comfortable climbing; told to check the unit and put the cumbersome ladder away myself; then meet back inside to get my access card (which I had to stand in line Again to recieve). He asked was the unit okay, I said, "We'll see after the 1st. I'm moving from a 25 x 10 unit of 4 years and will still need to keep a storage unit of some size.". I was told that other, larger units were available if needed, and I left the store with that 'option'. I was left a message 2 days later, and again on day #3 because I hadn't gone back and placed a lock, or any items into the storage unit yet. The number I was called from was unmanned? I never reached a live person at the Kingwood store... *Note* Most people move on or about the first of the month, which landed midweek just last week. I also specified After the 1st... Moreover, There was no call to alert me to the fact that the inconvenient, 2nd floor, 5x5 unit, accessible only by a jagged step ladder at Kingwood U-Haul was cancelled- exactly 2 weeks & a day into the 1 month rental... Thanks for the survey to let me know of the cancellation. More accessible units/contracts exist... The helpful, friendly, busy, Kingwood staff could've called/left a message first.
FELECIA T | Overall ExperienceBrent took care of everything for us. He is very courteous and professional
Robbie C | First ImpressionsGreat customer service
julia h | Overall ExperienceJovannie was excelllent in helping my family get set up. We were displaced from hurricane Laura and he did everything he could to make the process smooth. Please give this brother a raise or bonus!
Thomas D | First Impressionskhrys very friendly helpful
ANGEL C | First ImpressionsI am very satisfied with the rates and overall service
Deborah L | First ImpressionsAnn and Steve were extremely helpful both with renting my storage unit and with returning my truck. I am extremely happy thus far with choosing to rent with them.
Lindsey N | First ImpressionsThe staff was friendly and understood me.
Sylvia M | First ImpressionsI really appreciate the owners of this Uhaul location. They were always nice and very helpful!! The staff was amazing. I would recommend this Uhaul location to anyone!! Thank you again.
Corissa P | Overall ExperienceWent a few times and the doors were chained even after the hours posted were open and I had to go find someone to unlock the chains, super inconvenient
Raymond R | Overall ExperienceAlexis was amazingly helpful!!!! Bruce was also!!! Just moved here from louisiana and was totally impressed.
DEBORAH K | First ImpressionsInside the building was always clean. The entry door always seemed to be broken. Surely you could have PERMANENTLY fixed this problem in all the months I rented there.
linda H | Overall ExperienceThe staff was the absolute best ! Even under the worse time we have ever lived in, in the lifetime ! ABSOLUTE EOXK STARS ! I ll be forever greatful!
juan j | Overall ExperienceI have rented moving vehicles/storage units at the Kingwood Uhaul and storage multiple times in the last year. Every time the employees are helpful and friendly, even had an employee help me load an item into a vehicle from storage. The storage unit's have been clean and I felt confident my belongings would be safe. The trucks/van I have rented were in good shape and available on my reservation and at pickup. If I need a uhaul or storage again, I will return to this location.
Anthony G | Overall ExperienceStaff very helpful and nice
Constance B | Overall ExperienceAva was amazing and very helpful with getting us a uhaul truck and storage also was very funny I enjoyed my visit
Gloria D | First ImpressionsThank you for being there during the time I needed storage.
james m | Overall ExperienceGreat service and location.
Robert R | Overall ExperienceKayla was very helpful and informative.
Alvin B | First ImpressionsSince the beginning the manager was very helpful and willing to answer all of my questions. Once I was transfer to an associate I also received the same treatment.- I will highly recommend this location.
hugo m | Overall ExperienceGreat service. Great staff. Very professional and very personable!
Buddy S | First ImpressionsHad to wait a long time, but other than that my experience was Great!!
Aisha W | Overall ExperienceThis is my first time renting from u-haul Staff was very helpful. Would do it again
Mary G | First ImpressionsExcellent service/attention plus the flexibility of after hours access.
leopoldo c | First ImpressionsThey were very helpful and went the extra mile to assist me.
royce b | First ImpressionsThanks for the excellent service
Elizabeth J | Overall ExperienceSo helpul and friendly atmosphere
ELEANOR D | Overall ExperienceMy experience with the personal at U-Haul was tremendously wonderful, for I have try other storage company which have not given me the satisfaction I deserve.
william c | First ImpressionsI have been using the U-Haul Kingwood branch for over fifteen yearsand they have always had staff that went above and beyoud normal business protocol to assist and make your transaction plesant.
Eoines E | First ImpressionsThe service provided by Ms. Mosley (sp) was above and beyond. She worked to ensure we had the size storage units we needed in the same building.
Kenneth C | First ImpressionsIt took almost 3 months to get a refund on a unit I exchanged for a larger one. I kept being billed for both units. Then I called many times and noone knew how to refund it reapply my money I pay for
JULIE S | Overall ExperienceFriendly, helpful staff.
Tracey C | First ImpressionsEvery time I needed to access my storage the doors wouldn't open, I had to go in the office and wait in line. Therefore I vacated my building and moved elsewhere. To much time lost.
margo l | Overall ExperienceThe employees were very helpful and nice. The only complaint that I have is that they raised the rent after only 4 months of storage.
Elizabeth R | Overall ExperienceABSOLUTELY TERRIBLE!! D
daniel t | Overall ExperienceMy mother’s credit card was stolen and charged by Uhaul employees.
Jaylah P | Overall Experiencelock was still on door, had to wait for someone to come unlock it after hours and movers charged me extra for delay
Keyandria S | First ImpressionsThanks
constance b | Overall ExperienceWell staffed and maintained facility. Location is easy to get to.
DAVID J | Overall ExperienceThe sliding doors were broken to get in to storage area
Benjamin M | Overall ExperienceBoth Jeffrey and Christie were so kind and professional, doing their best to find the best solutions for our needs. Give them a raise!
ivan t | First ImpressionsThere was a break in and i was never informed. I had to contract a locksmith in order to find out about it because my lock had been changed.
juan s | Overall ExperienceI like this location in kingwood. Besides having an office hiccup which was promptly addressed and corrected I cant say anything poor about the friendly service i get from Jeff and his team.
Lisa W | Overall ExperienceGreat customer service! The front desk staff was very knowledgeable about the services
Juan A | First ImpressionsJeff is great. Clean facility. Robert is a good gm. I like this store better than Mesa and greenspoint
steven v | Overall ExperienceNot sure if this survey is for my truck rental or storage unit. I am basing my experience based on my storage unit. My storage unit was broken into and I lost all my belongings. Police report created.
rob m | Overall ExperienceGreat experience. Great customer service. Would recommend this facility to anyone that needs to rent a uhaul, buy moving supplies or to anyone that needs a temporary storage unit
Jason K | Overall ExperienceWas supposed to be climate controlled but always 85 to 90 degrees. Furniture got ruined.
ronald k | Overall ExperiencePrices were extremely high following hurricane Harvey. I feel that this establishment took advantage of victims after a natural disaster. Other storage facilities are cheaper
Danyale B | Overall ExperienceThe staff is very helpful. understanding, and empathetic; we appreciate you.
PAUL M | First ImpressionsI really appreciated the phone call asking if I had moved out and getting the unit closed out before being billed for another month. Great Job!
DAYNA C | Overall ExperienceAll the staff are very helpful. Trailers were clean, all lights working, hooked up by staff - all was good!
Milo M | First ImpressionsStaff was very nice and friendly. Took care of my needs in a timely fashion. I would definitely be recommending to family and friends.
Deneen C | First ImpressionsHave a wonderful staff very professional. I would like to commend Ms Christy most of all because always going beyond her call of duties very friendly and has a great attitude always willing to help
Jose H | Overall ExperienceStaff was very nice
elijah g | First ImpressionsGreat Job!
REBECCA K | Overall ExperienceYour Staff is extremely courtious and Very Helpful thank you
John M | First ImpressionsGenerally met expectations. Exterior doors were occasionally found open and/or broken (unlocked).
Brian T | Overall ExperienceRenting was easy, but after I emptied out my unit I was charged again the next month. After 3 calls I'm still not sure if I'll get my money back because the documents they sent me don't make sense.
PAMELA J | Overall ExperienceCard key entry system was frequently inoperative requiring staff assistance to open or reset card. Service wait time was frequently very long. E
Doug T | Overall ExperienceWorst place ever after renting from them for almost 2 years all my things were stolen and I was NEVER CONTACTED and all the Uhaul place could say was sorry the cops were suppose to contact you.
Aprille E | Overall ExperienceMy move out date was Saturday 1/5/19 I went in and checked out at approximately 12:30 or 1:00PM, I spoke with Cristy on 1/6/19 at 9:17AM and she was more helpful. Thanks you!!
Brenda D | Overall ExperienceExtremely satisfied with the cleanliness and upkeep of the facility. The staff was always friendly and professional. The next time I have a need for storage, I will be a repeat customer. Thank you.
DEBORAH V | Overall ExperienceFriendly and awesome at what they do.
Roshelle B | Overall Experience2069 unit was rented for my daughter she showed them how the place could be broken into. The manager gave her an eviction notice instead of calling me 832-364-3900 she was giving them a hard time
MARCELLA S | Overall Experienceworse place ever !
Maria S | Overall ExperienceAshley was very helpful and friendly. Ashley has great customer service skills and was very pleasant to work with.
Ella C | Overall Experiencevery good experience
JODY R | Overall ExperienceI would rent from this facility again.
Lynda C | Overall ExperienceHorrible experience.
jennifer b | Overall Experiencethe online payment option was NEVER working.
Samantha H | Overall ExperienceTerrible. Terrible. The building was poorly maintained. Not even a month into having a unit there it rained and my unit flooded. It was climate controlled. I lost almost everything. Horrible place.
myrna i | Overall ExperienceNever any dolleys available in storage bldg c Office help was a long long wait time if you have 3 registers man them with 3 people Always a long wait in office for anything
Anne M | Overall ExperienceIn the two months I rented a storage unit I was never able to get into the building without having to go back to the office at least once to get help in and usually more that twice each I went.
JUDY F | Overall ExperienceGreat Service
Neville K | Overall Experiencestaff was very helpful and friendly Get there early,
Eli R | Overall ExperienceGreat Staff
CLAY F | Overall ExperienceThank you for great service
Debra F | ReservationI had no problem everything wasexcellent
sybil b | Overall ExperienceMY STUFF WAS STOLEN!!! The staff showed no concern...wouldn't even look at me when I reported it. I believe it was an inside job, for more than 1 reason. If u care about your stuff, DO NOT GO THERE
CHRISTINA j | Overall ExperienceWill never use your services again!!!!!!
ALTON R | Overall ExperienceGood rate for the value
Gerald R | Overall ExperienceFacilities were always clean especially the restroom
Jaymie H | Overall ExperienceLADIES THAT CLEAN THE BLDGS ARE AWESOME.10 STARS FOR THEM.SECURE..SLIDING DOOR WAS BROKEN ON SEVERAL OCCAS COUPLE TIMES FOUND IT OPEN TO ALL.DESK STAFF GREAT BUT PROCESS SLOW AND LINE LONG.GREAT EXP
Terry A | Overall ExperienceGreat location.
Raymond G | Overall ExperienceGood place to use for storage, as well as, for renting moving supplies.
lois m | Overall ExperienceHad a good experience everything was convenient for our move
Randall c | Overall ExperienceThe staff was always helpful and friendly. I will use them again if I have any storage needs!!
Gary A | Overall Experienceoutstanding service
TERRY R | Overall Experience