Customer Reviews for U-Haul Moving & Storage of Kingston

Rating:

5.0

Here's the corrected version: "I appreciate the staff who are always ready to help. This was my first experience with a storage facility. When I got there, I expressed the same sentiment to the staff. The girl who was working there helped me a lot to understand the storage facility (I forgot her name). Highly recommend Princess St. U-Haul storage!"

Rating:

5.0

The women that work the front end that I have dealt with at the location on Princess in Kingston, have been phenomenal. They are fast and thorough.

Rating:

4.0

The seatbelt signal on my truck was broken and kept beeping even when both seatbelts were secured. I called the main UHAUL line to determine if I should take it back and they decided to try and have the service team come to my home first but then called an hour later to say it wasn’t possible and I’d have to take it back to the location and get a new one, and by that time the truck was loaded. When I could have just taken it back at the beginning. So that was frustrating but that part wasn’t this location.

Rating:

4.0

Make sure all the wiring on trailers are properly working. Staff checked but we had no clearance lights. Then still sent it out.

Rating:

3.0

I paid an additional fee of 60$ deposit but with no explanation of how this gets refunded I was basically over charged 60$ at this point

Rating:

4.0

It was busy first thing in the morning when I picked up the vehicle but the staff were very good and polite with everyone and did a good job of getting everyone their vehicles in a timely manner.

Rating:

5.0

More staff on hand at that time of day

Rating:

5.0

Excellent customer service

Rating:

5.0

Thank you so much

Rating:

5.0

Very pleased with the excellent service...I had the car back in the time promised...

Rating:

5.0

Extremely helpful staff, I Just had to step out of the truck she handled the entire drop-off for me!

Rating:

4.0

I have a problem with the amount of the receipt that you are considering, where you are applying an extra charge for gas since I left the needle in the same place where it was delivered to me, I usually take photos of the board to avoid problems and this time it was not the exception, I would like to know why the charge? I suggest that to avoid misunderstandings, you always deliver the tank full and return it in the same way, since it is easier to fill the tank than to calculate the consumption. I await your response, thank you. T. 343-580-1402.

Rating:

5.0

Great customer service, Rob was very quick getting me in and out with zero hassle!

Rating:

5.0

Excellant employees during reservation, pick up and drop off service in store and communication service ...with a smile😊😊 No improvement needed!👍👍💝💝 Thank you again🥰🥰💝💝 and will definitely send anyone in need of your offered transportation and equipment👍👍💝💝🥇🥇🏆🏆

Rating:

5.0

Five star service

Rating:

1.0

My storage locker was robbed twice. I lost around 2k worth of stuff (a bike, and some electronics). I have insurance on my Peterborough locker, so I thought I had insurance on this one because I didn't sign an agreement here until after I was robbed- so I assumed it was under the same agreement. Since I don't have insurance here, I'm just out of luck, and I lost all those possessions. No follow up from the manager, no credits given, they wouldn't even show me the video. The staff was nice, but largely ineffective, and didn't take any ownership over the problem. Honestly, the Peterborough U-Haul compared to Kingston is night and day in terms of quality.

Rating:

3.0

I was not comfortable with the .that they would not allow me to go in and finalize the bill. We only had the truck for a couple hours and the outlet was still open when I got back and was told there was no one to help me and that they would do all the review of the equipment on their phone and submit the charge to my cc. I really did not feel that this was good customer service. I am going to need another truck in a few weeks and feel I need to look around and see who else rents the truck size I need

Rating:

5.0

Awesome experience. Thank you.

Rating:

5.0

I picked up a u-haul truck for a one way trip and the engine light was illuminated. The staff were quick to check that it was related to a faulty O2 sensor. They quickly swapped me for a different truck but this truck had the same issue. I eventually just took the truck as I was advised it was okay to proceed with this light illuminated. Staff were great throughout the process but picking up two trucks with the same problem was annoying.

Rating:

5.0

The staff were friendly, knowledgeable and attentive. The process for picking up and dropping off the trailer was quick and efficient. We will be returning. Well done

Rating:

5.0

Keep it up

Rating:

5.0

This was such a well organized and efficient rental process. Took no time to register and quickly on our way. Very pleasant and efficient agents.

Rating:

1.0

This location rented me unsafe equipment. When I picked up the truck there was a check engine light showing. The store employee checked the code with his diagnostic tool and cleared it without looking it up. He said that it was "probably an oxygen sensor fault... happens all the time... don't worry". I had to pick up a trailer in Ottawa, and the check engine light came on again. The Ottawa U-Haul store employee checked the code on his computer and confirmed that the truck was un-rentable in that condition. Luckily they had another vehicle to swap out. Bottom line, the Kingston store sent me on a one-way rental to Winnipeg, driving unsafe equipment. I won't be using this store again.

Rating:

5.0

Very friendly , professional, made the drop off easy peazy.

Rating:

5.0

Everything was great. Wonderful, helpful employees and clean storage area all the time. Thank you.

Rating:

5.0

Customer Service in Kingston was excellent,

Rating:

5.0

Staff is always super helpful and friendly.

Rating:

1.0

Very disappointed with the U-Haul rental this time. The truck was the noisiest I’ve ever experienced with a U-Haul truck and made the driving experience horrible during the move.

Rating:

5.0

We were greeted in the parking lot by two employees, one helped me unhook the trailer while the other check the trailer in

Rating:

5.0

Very helpful staff!!! Thank you!

Rating:

4.0

Efficient

Rating:

3.0

More staff. 2 People handing installs, rentals and returns, storage, retail sales and propane. My install took 2 and a 1/2 hours because of the lack of staff.

Rating:

5.0

I rented a car dolly and the equipment stuck. Needs greasing

Rating:

4.0

Attentive and helpful

Rating:

5.0

Ensure the truck has a dolly...

Rating:

5.0

Continue great service

Rating:

3.0

The trailer was in good condition but one of the binders for the retaining strap was badly rusted and very difficult to operate and it is a critical part for the safe transportation of the load.

Rating:

3.0

Customer parking would be a nice asset

Rating:

2.0

The IT situation at this location is abysmal. The poor staff were trying but unable to check me out due to outdated and insufficient hardware and or software. There was about 30 minutes of just waiting to pay. For some people, that wait could have made them quite irate. I suggest some more care with the computers and server, invest in a more efficient staff and customer experience.

Rating:

4.0

More parking, please! Otherwise excellent.

Rating:

5.0

Everything went exactly as planned. The check-in was very quick once I arrived in the morning and the uhaul was in great shape. Really can't beat the cost!

Rating:

5.0

I left a set of keys and building fob for my apartment and need to pick them up tomorrow.. It was too late to get them because we had put uhaul fob into alot and returned and then released we had left our set of keys on the dashboard slot..I'd appreciate to pick them up tomorrow before someone takes truck March 22 as early as possible as I do need them and don't want them lost.

Rating:

4.0

Only reason for not a perfect score was not the fault of staff. It was due to technology issues with U-Haul systems. Working in IT it’s frustrating to see slow poorly run IT systems.

Rating:

5.0

Rob and his team are very professional. Rob helped me directly, and was able to get us a very good price, not to mention he was pretty funny while we were chatting. Overall, would go there again for all my moving and storage needs!

Rating:

2.0

Give back a refund of money when you give client 2nhrs and they only use 1hr. Plus, online it says you can use a bank debit Visa at the rental yet you can't so I was forced into a uhaul for $50 when I reserved a van at $20. I only used vehicle for 7km and again paid $50

Rating:

4.0

Needs more space for parking though I had no problem. Well stocked and great experienced service

Rating:

5.0

Always an excellent service from Rob and his team. They always go above and beyond to ensure we are takin care of. 5 stars!

Rating:

5.0

Everything went smooth. Very pleased

Rating:

5.0

Amazing

Rating:

5.0

Rob was excellent, had me in an out in a timely fashion, equipment was well maintained and perfect for what I needed as Rob recommended it!

Rating:

2.0

Mauvais traitements. Pour plus de détails, contactez moi.

Rating:

5.0

Trailer was not clean like a U-haul truck would be, but this was irrelevant. The trailer was well equipped and maintained and worked very well for moving my disabled vehicle. An easy and positive experience both renting the trailer, picking it up, using it, and returning it. Well done U-Haul.

Rating:

4.0

Online Reservation process became “bumpy” - wasn’t easy to reserve for 3 days. Agents on telephone call to modify reservation were very helpful. Staff at this location were courteous and very helpful - I highly commend them. Vehicle return was expeditious.

Rating:

2.0

The manager on duty (I believe, young man with a brown beard) flipped out in front of his staff and employees in an extremely unprofessional manner. He threw the keys on the floor for the employee to pick up and when people gave him a look he said "well I can't throw them at your head". I was disgusted someone like this can have power over anyone else.

Rating:

3.0

Upgrade equipment....Truck had almost 100k and needed new seats. A little more customer focus at check in would be good. I felt I was interrupting their time . Returning truck was great and rep was very professional and friendly.

Rating:

4.0

Al was an amazing representative and helped us from beginning to end. We had a very pleasant experience. Thank you

Rating:

4.0

Huge hole in top of our storage locker.

Rating:

5.0

Rob Kilfoyle was so nice and extremely helpful! Very grateful for his service from booking to move out he is wonderful!

Rating:

4.0

Had some issues sorting out the unit at first but it was a good experience overall

Rating:

5.0

Very friendly and accommodating staff. I had to coordinate an 8 hour move while house-hunting and changed my dates and plans several times. Staff were always patient and understanding. Highly recommend!

Rating:

5.0

Great job

Rating:

1.0

I found one girl very rude and ignorant has no clues on customer care especially when we leave money into your paychecks, I was told I'd give that one extra day to remove a bed out of my storage facility they went and put a lock on it and I had to pay an extra month where I lost my keys on 16th had to get a locksmith then that my van broke down cost me $600 to remove my bed that includes the extra $100 fee for an extra month I did not need I went the next day to remove my bed out of the storage locker and there was a lock on the door and the gentleman would not remove it I told the girl never to speak to me again in the phone she speaks with I find some stuff including the manager extremely rude to the people who put a paycheck pockets the manager should have gave me the extra day to remove the bed then the locker would have became available to rent to others, I'm not impressed with the conduct of one girl and one or two staff members there they need to improve their customer relations8

Rating:

5.0

Helpful staff, clean facility, great price.

Rating:

5.0

Clean facility, friendly and helpful staff, and very reasonably priced.

Rating:

5.0

occasionally a u box was in front of my unit, but the staff moved it right away. The staff was very friendly. When I need to store my bike again I'll look you up.

Rating:

5.0

Warn your customers on the lower level about the pipes that go through first go in I bang my head off the sprinkler system pipe and I got a little bit of a nasty bump on my head you should taste the paint all your pipes in the locker yellow with caution watch your head they have to go down to the hospital tomorrow I have a headache since

Rating:

1.0

Rob - the manager is terrible.

Rating:

5.0

Smooth move in and move out process made the experience with U haul a very convenient option for storage.

Rating:

5.0

Very helpful and very knowledgeable. Would use them again, and recommend UHull to family and friends.

Rating:

3.0

Storage facility smelled of cat urine in places.

Rating:

5.0

Very helpful staff at the Princess Street location. Great job.

Rating:

5.0

The people on duty helped me find solutions to my storage issues. They generally cared and made storage easy.

Rating:

4.0

Thanks Rob, Lighting wasn't *that* good... Drew

Rating:

3.0

Didi not have a larger unit available as per rep mentioned the morning I visited. I would have appreciated a call to confirm it was the smaller unit and try to find two together. As I booked a truck I received one month free rental but that only applied to one unit not the second that was needed. I feel due to the amount of money I have spent with U-Haul, the second unit fee could have been waived for the month as well.

Rating:

4.0

Gave me wrong lovker at first your web site is vomfuding and misleading info but moral of story... guy corrected mistake. I was not upset on pricing just gave me wrong locker is all from what i reserve.. great unit...i thought slip leval was the locker with a shelf...not upstairs downs stairs split level a gew stairs does not matter to me..

Rating:

1.0

False advertising. During online reservation of a one-way moving truck I was offered 1-month free storage at the truck pick-up location. Staff denied usage of said storage unit stating I would take advantage of the free month. They stated that policy was to only honor the free storage at the destination. The destination doesn't have a storage facility.

Rating:

1.0

False advertising. During online reservation of a one-way moving truck I was offered 1-month free storage at the truck pick-up location. Staff denied usage of said storage unit stating I would take advantage of the free month. They stated that policy was to only honor the free storage at the destination. The destination doesn't have a storage facility.

Rating:

5.0

Friendly staff and very accommodating.

Rating:

5.0

Kingston team is doing a great job

Rating:

4.0

Parking is an issue and we learned the hard way what a split level was (nothing to do with the locker, but the location of the locker - upstairs), other than that we were satisfied.

Rating:

5.0

Graet place

Rating:

1.0

I paid for the storage unit, added items into the unit locked it and left. The next afternoon I return to the unit and find a lock from uhaul on the door that says I haven't paid my fee. So I proceed to front counter and show my receipt for it being paid and was let into my storage unit. This was very inconvenient to say the least. I do not see how paying 216.00 is worth being locked out of my unit the next day, this needs to be remedied or I will leave the facility and find somewhere else to use for storage. Is anyone going to make this better ?

Rating:

5.0

The staff are friendly and helpful. The facility is clean, safe and well-lit. I would definitely recommend.

Rating:

5.0

No issues at all. Staff has been great from the start.

Rating:

3.0

It has been difficult for me to have to carry items up stairs. Have moved elsewhere to ground level

Rating:

5.0

Everything was excellent. My stuff was there for about 9 years, which was longer than I originally thought.

Rating:

4.0

when working/sorting things in our storage unit 1813, the hallway light often went off and made it pretty dark in there. wish the sensor lights stayed on a bit longer. I also found it a bit challenging accessing the entrance for unloading/loading. Access cards would be so much handier than walking-in the main office when staff are often so busy or not available.

Rating:

5.0

Staff were very helpful!

Rating:

5.0

Facility was very clean, staff was awesome. The moving carts available to use were great.

Rating:

1.0

I am disappointed. I am being harassed with emails and mails about bills that I didn't incur. I only used 1 storage space and I exited the space before it was due and I'm getting bills for another storage that your staff mistakenly added to my account. Please stop harassing me with bills and talk to the staff at the Kingston location.

Rating:

5.0

The staff were awesome they helped me extend my time a are very knowledgeable very easy to get along with couldn't have asked for better staff or you'd like me to have them once on princess street

Rating:

3.0

Price for the space was high. In retrospect would not have stored and not likely to do it again. Otherwise nice facility.

Rating:

5.0

I rented a truck at the start and end of my 6 month storage rental and am very happy with the facilities, the equipment and the staff. Rob Kilfoyle was very helpful, knowledgeable and friendly and made everything involving U-Haul easy and stress free.

Rating:

4.0

It was inconvenient that i could access the storage facility only during business hours. Other than that everything was great.

Rating:

5.0

The staff were all super amazing,

Rating:

3.0

Hello, The Storage unit was clean and I did not have any problem. But for three months they were charging me extra money and the manager instead of fixing the issue was insulting me that they did not charge me extra money until I called Uhaul customer service and they open a case for me and fixed the issue. Do not accept any pre-authorized payment. Thanks.

Rating:

2.0

Staff at this location were grumpy and customer service was not there.

Rating:

5.0

When I was at the location everything was amazing. Wonderful staff and very clean place. I had trouble contacting the office. I live 7 hours away so needed to speak to someone at the facility. I called at least 40 times at different times and no one ever answers the phone. It goes to the call center. The wait time can be an hour to speak to someone and then they are unable to answer the question because they are not at the facility. I even tried speaking to my local uhaul to see if they could get through. The answer was no. Even though it is a pandemic, I think the local phone should be answered. Thanks

Rating:

5.0

Excellent from start to finish. Loved doing bussiness with Uhaul. Would come back again or recommend to others. Thanks, Brian.

Rating:

5.0

Staff are excellent dealing with the public .Really nice and helpful people. They are great workers.

Rating:

4.0

Confusing as to why the u-haul system requires 3 phone contacts and 2 addresses to rent a storage room. Alternatively phone contacts I understand, but a 2nd address does not make sense. Staff was very helpful in the setup process overall!

Rating:

5.0

Excellent customer service

Rating:

4.0

Very easy check in, facility was clean and organized. Staff was very courteous and polite. Overall very satisfied

Rating:

4.0

The entire process from renting a U-Haul truck, moving my belongings into and out of storage was seamless. The facility is clean, well lit and secure. Staff are friendly and helpful. Would recommend.

Rating:

3.0

I had my storage rental and used it for only 9 days on second month and had to pay for full month did not get prorated I find that totally wrong u should tell customers before renting to them

Rating:

5.0

Guys at the facility were helpful

Rating:

5.0

It was free for the first month with the rental of a moving truck which was a Godsend!.

Rating:

4.0

We got off on the wrong foot bc of workers from the states when I called to reserve giving me wrong information and booking etc. The manager was good about fixing them and helped me to achieve plans.

Rating:

5.0

Great service. Very friendly, a pleasure to deal with

Rating:

5.0

great

Rating:

1.0

booked online,wrong storage unit & no unit(s) to fit our 20’ Truck avail. One way gets no free month, doesnt state that online? Just poor customer service overall, storage area lock broken, bye Uhaul!

Rating:

2.0

Booking online wasn’t working at store, got the wrong locker at first. Was also told you dont get a free month of storage if with one way truck rental but say nothing about that online during booking!

Rating:

5.0

Great place good staff.

Rating:

5.0

Staff were courteous & helpful. Storage unit & area was clean, well lit & secure. Would definitely choose uhaul again

Rating:

4.0

Very helpful staff. Professional and polite

Rating:

4.0

The parking lot is often difficult to maneuver; sometimes the rental trucks and trailers almost block the entrances to the storage unit area. This makes it hard to park close to load and unload.

Rating:

5.0

Friendliest and best customer service I have experienced from a uhaul office .

Rating:

5.0

No comment

Rating:

4.0

When logging in i see 'Next rent due: (date) 0$. the charge appears 1 day after the due date. So when i log in before the date I assume 0 is due, but then incur late fees as rent show AFTER due date,

Rating:

5.0

We had rented a storage unit in Kingston 6 months ago as well as a truck to first get the items there and again to transport everything to the new apartment. Everything went very smoothly. Thanks!

Rating:

5.0

Cameron was especially helpful -- the other two guys were super as well. MargStark

Rating:

2.0

Property of mine he staff didn't seem to care anout.T never camebuthaul storage into uent wd brushed it off while explaining to me they had absolutely no intention of looking at the camera feed .

Rating:

5.0

Great as always

Rating:

5.0

These people are fantastic, very personable.

Rating:

5.0

Excellent service

Rating:

5.0

Great customer service, everyone was very professional and friendly. Truck and storage unit was ready when I arrived and both very clean. Would highly recommend for any moving needs!

Rating:

5.0

The Kingston Uhaul staff were extremely helpful and accommdating and made a big difference in the way we experienced the service

Rating:

5.0

Staff are courteous. Very clean facility.

Rating:

5.0

Staff was very friendly at all times. If I ever need storage I would definitely go to u haul.

Rating:

1.0

Not a good service, person taking me in was not friendly, looked very tired and angry.not able to provide why. Never use it again.

Rating:

5.0

All good

Rating:

1.0

Disorganized and incompetent, have yet to be able to actually talk to the manager. Recurring issues with being charged for a service that is no longer being delivered as my belongings were picked up.

Rating:

3.0

Got there my order had not been processed despite visiting the store physically 2 days prior to my pick up

Rating:

1.0

You are sending me emails when I did not make this reservation. I have asked a manager to call me TWICE about this breach in customer confidentiality. If you want to make this right call me 4037637474

Rating:

5.0

Move out date was Sept 4/18

Rating:

5.0

Very friendly staff it was very quick and no hassle getting picking and dropping off the truck I would recommend uhaul to anyone it made my stressful day easier Even when booking the truck was great

Rating:

4.0

We were happy with the service we received. Thanks!

Rating:

5.0

Great location and service

Rating:

4.0

The staff made an critical error and were hard pressed to resolve the issue causing me to return multiple times because of their incapacity to fix their own mistakes.

Rating:

1.0

The truck that I rented was all bit up... nobody walked around the vehicle to show me those scratches and broken parts. It looks like employees are doing a favor to you

Rating:

3.0

Got instigated about smoking the vehicle when explained I wasn’t smoking in It, a young guy looked at me and said are you sure you weren’t smoking darts. Not impressed at all.

Rating:

1.0

Since there is a 200 character limit all I can say is that after my experiences I will never recommend u-haul to anyone nor will I use it ever again. It’s prettu clear no one knows how to do their job

Rating:

2.0

Used location twice over the last 13 yrs.Moved out & was indicated that I would get a partial refund (by Mgr) for pretty much a month's rent.No contact from U-haul despite calling/Email them.Disapp'd.

Rating:

2.0

The truck felt like I wouldnt make it across the street. Dangerous steering column. Poor brakes. The staff are cold too customer and each other. Not one smile or a thank you. I felt sad for them

Rating:

3.0

The uboxs were late and I had a very difficult time trying to talk with a person at the Kingston location. Though I did speak with several people that were helpful this comment box does not have enoug

Rating:

1.0

Staff at the facility seemed overwork and were always in a rush. I was never given a clear path between my u-box and my vehicle. I had to move around obstacles each time.

Rating:

4.0

Excellent service all around at this Kingston location.

Rating:

5.0

You’re on line staff is horrible maybe one out of 10 or affective...

Rating:

5.0

The Kingston staff are fantastic, and accommodating ... There is only one pragmatic online person ( her husband is in the Navy in San Diego) All the rest Should not be picking up the phone for you.

Rating:

1.0

Understaffed with a poor attitude towards customers.

Rating:

4.0

Have used this site for many moves in the past and would definitely return.

Rating:

5.0

Overall U-Haul storage facilities are great. Clean, secure and welll maintained. I never got the after hours code so I was not able to access the facility. I only need this once so not an issue.