Customer Reviews for U-Haul Moving & Storage of Kingsport

2,276 reviews

1805 E Stone Dr   Kingsport, TN 37660

(423) 343-5593

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(423) 343-5593

1805 E Stone Dr
Kingsport, TN 37660

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The vehicle had almost 168,000 and drove like it. The rear suspension left a lot to be desired. My experience with U-Haul personnel was outstanding! They were extremely helpful and were genuinely concerned about the service they rendered, concerning myself, the vehicle, and the storage unit.

David Vanderwyst 
Rating:
5.0

Customer did not leave a comment.

vannie laney 
Rating:
5.0

Everything went smoothly!

Mary Jane Clubb 
Rating:
5.0

Check out was quick

Bruno Alatorre 
Rating:
5.0

Customer did not leave a comment.

Rhonda Ingram 
Rating:
5.0

I had so much trouble with three pickup locations in Milwaukee. The drop-off location in Kingsport was great, however. The associates were friendly, knowledgeable and helpful.

Rhonda Ingram 
Rating:
5.0

Customer did not leave a comment.

Daniel Waltz 
Rating:
5.0

I'm absolutely impressed with the staff and the condition of the storage unit.

DAVID VANDERWYST  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ron Ladd 
Rating:
5.0

Customer did not leave a comment.

Travis Castorno  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Monica Davis 
Rating:
5.0

Customer did not leave a comment.

JASON HALL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Pearce 
Rating:
5.0

These are the best UHaul people I have ever dealt with!

Scott Eddlemon 
Rating:
5.0

It's a really nice place and the best amenity was the large overhead inside loading bays. I've never seen that before in a Uhaul storage facility.

Eric Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Oquinn 
Rating:
4.0

Customer did not leave a comment.

Gregory Simpson 
Rating:
5.0

Staff was courteous,good communications and answered all my questions. Will use them again

Randy Tipton 
Rating:
1.0

Charged an extra $400 with no refund

James Meeks 
Rating:
3.0

Everything went OK except for the screwup on the contract. Almost ran out of gas because of it. U-H finally fixed everything next day. This is the third time I have ever rented a U-H truck and something has gone wrong every time.

Fred Martin 
Rating:
5.0

Customer did not leave a comment.

penny bishop 
Rating:
5.0

The girl with the blue hair was super helpful and had great customer service. Thanks!

Kevin Eklund 
Rating:
4.0

Had no problems with the personal service just a fuel confirmation issue overall good rental would use again just don’t like the internet check out and in would rather it be a individual from the location double check gas gauge out as they do the return

Diana gorman 
Rating:
5.0

Customer did not leave a comment.

William Prusha  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff Mcburney 
Rating:
5.0

The staff was great and the service was excellent!

Alfredo Gutierrez 
Rating:
5.0

Customer did not leave a comment.

Logan Gentry 
Rating:
2.0

Gave me a trailer with broken straps, which made my driver stay an extra day and cost me $300 more for putting him behind

Lawrence Gregg 
Rating:
5.0

Customer did not leave a comment.

Thomas Johnson 
Rating:
5.0

Overall the whole U-Haul experience has become exponentially better since the late 1990’s-early 2000’s. We’ve rented so many times since then that I’ve lost count! Back in those days, the JH trucks were the good ole International diesels!! The only thing that I see different between U-Haul and their competitors is that their equipment isn’t as clean. By that I mean, my sister rented from Penske a few years back and their trucks were washed, vacuumed and wiped down inside. Otherwise, I’m happy to be a U-Haul customer. Oh and my wife said that it’s nice how the repurposed K-Mart locations have a sign honoring the once great retailer.

Ralph Downs 
Rating:
4.0

Customer did not leave a comment.

Mark Haselton 
Rating:
4.0

Customer did not leave a comment.

Cheryl Duncan 
Rating:
3.0

Give a talk to the employees to not flirt with the customers and asking about their personal information.

Nathan Self 
Rating:
5.0

Customer did not leave a comment.

Frank Gunter Kinsler 
Rating:
1.0

upon arrival as I was checking in, I found that my reservation for a 10×15×10 was rented to someone else. The staff rented me a 10×10 and a 5× 10 for the same price as the original unit. I could do nothing but to accept the solution. Was I happy? No. I had no choice. Not sure if I would use your company again or recommend it to someone else.

linda pope  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

A Denise C Douglas 
Rating:
5.0

Customer did not leave a comment.

Sandra Richardson 
Rating:
4.0

Bright beam was out and truck had seen it’s better days!

Kelly Robinson 
Rating:
2.0

Customer did not leave a comment.

Erik Hawkins 
Rating:
5.0

Customer did not leave a comment.

Eric Montressor 
Rating:
2.0

Your staff needs to work on their Customer service skills. Not friendly.

Kimberly Miller 
Rating:
5.0

Customer did not leave a comment.

Justin Trivette 
Rating:
2.0

Call and tell the customer if something went wrong before arriving back to pick the vehicle up. Wiring looked to have been done by a first grader on the hitch. Was laid up in the back of my van and not even ran down to the hitch. Told me to go to JC to get them to wire it correctly. Not friendly at all. Refused to do any adjustments and sent the tech out to finally work with myself to run it down to the hitch itself. Still no adjustments on the bill. My van had a cut out with a plug to run a hitch wire through and was told they would need to drill a hole on the back side of my tail light. Very unprofessional and rude. Tech that helped me run the wire was great, the other girl that helped and that originally ran the wire was a joke and rude. They literally moved everything in the back of my van, had greasy handprints on my office desk I had in the back of my van. Nothing was placed back correctly. Screws underneath wasn't screwed all the way back up. Very poor job and service.

Bobby Gillenwater 
Rating:
5.0

Nothing. Everything was great.

patricia fink 
Rating:
1.0

Provide associates better training on dealing with customers. Amanda called and pestered my wife because she could not find an equipment I had dropped of the previous night. She later found it on the compound. I rent regularly from stone drive and I'm not pleased with her conduct.

Dorm Kpedor 
Rating:
5.0

Very well maintained, and very secure 🔐. With a security card and lock and alarms this is a very secure storage facility and very clean and friendly.

JEFFREY LILLY  |  Overall Experience 
Rating:
3.0

I rented this during a move from NC to TN, we had snow weather the week before. When we arrived to the facility in TN they are snow plowed everything in the parking lot. I guess to make sure they could rent the trucks and trailers. But the rest of the parking lot and the walkways were still snow packed and icy. We was unloading a 15ft trailer and of course they gave us a unit that was the farthest away. With no side door available it took 6 hours with 4 people unloading it l. Completely ridiculous plus not to count how many times we fell and slipped because I don’t know why the facility didn’t care about the customers needing to get to the storage units they were paying for. Then the other bad experience was when the snow melted all the water was coming into my unit plus 2 other units, after waiting for 20 mins cause there was only one guy behind the counter as the other workers were out front smoking and talking in their phones I told him and he didn’t seem to care that water was seeping into units! I got my stuff out as quick as I could and went to another storage facility unfortunately.

JEREMY BRUNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IRIS STALLARD  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE BERRY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremiah Grizzle 
Rating:
4.0

Customer did not leave a comment.

KIM COLLINWORTH 
Rating:
5.0

Customer did not leave a comment.

RANDELL BISHOP  |  Overall Experience 
Rating:
5.0

Everything was perfect and quick!! Very nice employees

Raymond Bright 
Rating:
5.0

Customer did not leave a comment.

SHANE LAWSON 
Rating:
5.0

Both employees that helped me were very polite and professional. My hats off to them, please let them know it was much appreciated.

chris bandy 
Rating:
5.0

In the past, I received a precheckin email. I did not get the email this time. It was not a problem; I was checked in in less than 5 minutes.

Dewey Fuller 
Rating:
4.0

Customer did not leave a comment.

DANIEL MASON  |  First Impressions 
Rating:
5.0

Good customer service.

ted laughren 
Rating:
5.0

The staff, Trevor, and then the young lady agent, who assisted me to actually do the contract. We’re extremely professional, friendly, courteous, and made the experience. Very smooth. I was very impressed with U-Haul staff. Thanks for being a great place to rent from.

Terry Bloemsma  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sam burke 
Rating:
5.0

Corp owed location - Excellent service on return in and out in less than 5 minutes

Chuck Barber 
Rating:
5.0

I was very impressed with the professional, courteous, kind and helpful service at this U-Haul. They all did an exceptional job of making a truck rental and storage rental very easy and an enjoyable experience. Thank you to all.

Terry Bloemsma 
Rating:
5.0

Customer did not leave a comment.

Johnathan McCowan 
Rating:
5.0

I cannot say enough about how friendly and accommodating the staff was! Having people and a safe place to store my things while I moved up north gave me such peace of mind in an otherwise stressful situation. Thank you Kingsport staff for going above and beyond!!!

GINNY HAWKINS  |  Overall Experience 
Rating:
5.0

The device here was outstanding then went up and being out standing I would tell everybody about u haul thank you for helping me out when I needed the help

Robert Monk  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Suzette Johnson 
Rating:
5.0

No issues really. Was a chilly morning so I had to wait a little for the windows to defrost. Don't know if the previous customer didn't do the pre-rental walkaround or not, but there were several dents/dings/scratches not documented prior to my walkaround.....I took several pictures to update the rental's file. Nice and easy process.

Curtis Schilling 
Rating:
5.0

Customer did not leave a comment.

mark Hornick 
Rating:
4.0

The location was convenient the process was quick and the customer service upon drop off was friendly. However the customer service on pick up, while friendly, had the overtones of presuming I was going to be a bad customer. The matter in which my credit card information was taken, my contact information, and two additional contacts just seemed assuming. When I made light of it she explained that they have had trucks stolen, so I can understand why they would worry about that. But the tone was just odd as if I might do that as well. From a process point of view I realized she is just following protocol but it is very strange that I would not be able to leave without to contacts having answered the phone. I find this particularly interesting considering the side of the van says you can sell check out a vehicle, which clearly would not involve the same check-in process she was putting me through. In addition two days later I needed to run to vehicle again in a different location was open and so I reserved from there. Upon pickup there was no request for additional contacts and certainly not standing there calling them while I waited. Completely I understand if that other location has had stolen vehicles The need to be diligent and collecting contact information, but the customer should not be made to feel like they are not trustworthy.

MIKE OSWALT 
Rating:
5.0

Customer did not leave a comment.

Lisa Dingus 
Rating:
4.0

Customer did not leave a comment.

Sandra Johnson   |  First Impressions 
Rating:
3.0

Unfortunately I live in a small town. So not a huge selection of providers. 1st off the 2 times I’ve rented and picked up at this location the the worker that attended to us used the time to hook up my vehicle as a smoke break. You have to open the back of the vehicle so my car both times smelled of cigarette smoke. As a non smoker this is unacceptable. This most recent rental reeked of a horrible smell. I had to leave the doors open before we could try to load. I had to use sprays and Lysol to help with the odor. Next time I’ll either use a different location or inspect the inside of the hauler better. I also prefer the newer model with a ramp which I can never seem to get except in a bigger city.

Lura Cummings 
Rating:
5.0

Customer did not leave a comment.

Christopher Starnes  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

sarah pitts 
Rating:
5.0

Customer did not leave a comment.

John Chadwick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Blanchard 
Rating:
4.0

Overall, my experience with this location was great. I was able to check in in just a few minutes. The open trailer I was renting had leaves in back that had not been cleaned out. Minor issue. The Uhaul inspection app allowed me to comment on the leaves and to take a picture to document that the trailer needed cleaning when I picked it up. Other than the leaves, the trailer was in great shape. Tires and the overall condition was good.

Dewey Fuller 
Rating:
4.0

The process was easy enough however, the lockbox to get your key is not covered so if it’s raining, you get soaked. Also, the numbers on the Tumblr lock no longer have any highlighting paint on them so they are difficult to read when you are picking up early a.m. in the dark even with the lights in the parking lot on. During the trip, which was four days, we discovered the horn does not work, the passenger seat belt ratchet strap does not work, and the automatic headlights did not work. All of these were easily to overcome, just a little frustrating. The people were excellent and extremely helpful both in person and on the phone. The facility was well laid out and clean and I would definitely rent again.

EVALYN SMITH 
Rating:
5.0

Customer did not leave a comment.

CODY SMITH 
Rating:
5.0

Staff very friendly and helpful and building clean and nice.

Carolyn Hoard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melinda Short  |  Overall Experience 
Rating:
3.0

Customer check-in/staff experience was subpar. The return equipment experience/staff was much better. I would also like to understand why the need to repeat everything I did during the reservation process (to expedite the time spent during the check-in). All the prearrival work was repeated and then some. Also your pricing is not transparent, I was surprised with hidden fees.

Kevin Cross 
Rating:
5.0

Customer did not leave a comment.

RONALD LADD 
Rating:
5.0

Customer did not leave a comment.

James Paden 
Rating:
5.0

Customer did not leave a comment.

GREGORY LANE  |  Overall Experience 
Rating:
5.0

Didn’t see much that needed improved on. Nice place friendly fast service. In and out

allen newll 
Rating:
3.0

Very slow service. Even tho

Deborah Mykytka 
Rating:
5.0

Customer did not leave a comment.

TAMMIE CRAWFORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JoAnn Culbertson  |  Overall Experience 
Rating:
5.0

Friendly staff, great experience

Kelly Pritchard 
Rating:
5.0

Customer did not leave a comment.

JoAnn Culbertson  |  Online Move In 
Rating:
5.0

Very nice facility

Spencer Johnson 
Rating:
5.0

Customer did not leave a comment.

Dave Kandow  |  Overall Experience 
Rating:
5.0

Great service, friendly people

allen newll 
Rating:
5.0

Customer did not leave a comment.

DANIELPHILLIP GMYREK 
Rating:
1.0

The service you provide Need to be more specific about your fees and change your rules on a holding down payment on the uhual rentals. I had originally went to the Johnson city location and was treated very disrespectfully and had rude services from the workers at this location , no one could give me information on what size the car haulers were so I had decided to go to Kingsp ort. The lady who helped me originally to get the car hauler in Kingsport, was fantastic she went above and beyond despite having issues with her computer and it messing up and giving her problems. however I was lead to believe the equipment was the right size . I drove two and a half hours and couldn’t even use it so my entire trip was a waste of money on top of that I was told I would not be paying anymore fees and was charged a little over 7$ for the taxes for after hour rentals which I was still in my 24hr rental time when it was returned . I also had to pay 75 dollars for a down payment holding fee after I got my car hauler I payed in cash. I was told I couldn’t pay the amount I had to put extra money down and then pick it back up tomorrow . My payment was 64.00 with taxes and I got 4$ back from the entire bit of money I put down. I feel like this is very misleading, as I was lead to believe I would be getting more back then what I got. The workers there who I had to deal with at the Kingsport location werent understanding when I went to get my money back and didn’t seem like they knew what they were doing the girl went to the back to get help and the lady was rude in the way she spoke . I just feel like I should have gotten the entire amount back and not having been “taxed” for something that was paid upfront.

Isabella Taylor 
Rating:
5.0

Customer did not leave a comment.

Kimberly Falin  |  Overall Experience 
Rating:
5.0

This is a great space to use to store our stuff as we get our home ready to sell. Very clean place and love the ability to drive in out of the rain to unload our stuff!

Kevin Fiorini  |  Online Move In 
Rating:
5.0

EXTREMELY easy sight to access and drop off. Personnel got me in and out in minutes

Willis Potts 
Rating:
5.0

Customer did not leave a comment.

Grady Barrow 
Rating:
5.0

The staff were quick and professional. They called me at the time my equipment was due and I told them I would like to extend it for two days and they handled it with no problem. When I dropped the equipment off, they greeted me outside as soon as I pulled up. This is different than other locations where I have had to go inside and hunt someone down. Very pleasant experience.

reuben robertson 
Rating:
5.0

Overall good!

Chris Wilson 
Rating:
4.0

Customer did not leave a comment.

EARL NELSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENNIS BARKER 
Rating:
5.0

The overall experience was great apart from the key lockbox issue. Collected the truck out of hours and had an issue with the combination lock as it wouldn’t open despite many attempts. Was lucky someone who works there came in early and was able to help with the issue. Updating to a much easier to access locks would be great as it wasn’t fun figuring it out in the cold.

Kent Chesster Oboza 
Rating:
5.0

Customer did not leave a comment.

Deena Bryant  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christina OQuinn 
Rating:
5.0

The person working the register was efficient and friendly.

kristen tatum 
Rating:
1.0

I’ve used this location prob 8 times on the last two years and I’ve always been told to lock the key in the truck when returning it. This time they tried to charge me a $100 fee for doing what I’ve always previously done and what I was told to do. She even lied and said she told me to return the key into some kind of box and she never told me that. I will not pay it and I will be going through enterprise in the future. They always find the littlest things to charge extra after the fact no matter what you do. I’m done with Uhaul.

Samantha Stick 
Rating:
5.0

Customer did not leave a comment.

Jeremey Boggs 
Rating:
5.0

Customer did not leave a comment.

David Hillman 
Rating:
5.0

Nothing, The store was clean. The employees were all professional. I was very happy with my experience.

mike hensley 
Rating:
5.0

Customer did not leave a comment.

david mosley 
Rating:
1.0

Customer did not leave a comment.

Marcus Powell 
Rating:
3.0

Customer service

Amber Finch 
Rating:
1.0

they’re always so rude and judgmental at this u haul facility. the dark dark brown haired girl who works often on the left side when you go in, is always so hateful. She does not have a personality and seems like she does not want to be there.

lacy couch 
Rating:
5.0

Customer did not leave a comment.

karen gillenwater 
Rating:
5.0

Really need to update some of your fleet. The truck I rented had no way to charge my cell phone. Would have been helpful.

Richard Parker 
Rating:
5.0

Customer did not leave a comment.

DAVID ROMERO 
Rating:
5.0

Customer did not leave a comment.

Anthony Sarber 
Rating:
5.0

Customer did not leave a comment.

Patricia Martin 
Rating:
4.0

Customer did not leave a comment.

Dan gibson 
Rating:
5.0

Customer did not leave a comment.

Phillip Ketron 
Rating:
5.0

The people in traffic section of U-Haul was very rude and not helpful at all. Madison in Kingsport did a great job and took care of my problem for me. Restored my future business with U-Haul

CHRISTOPHER DEAN 
Rating:
5.0

I loved renting from uhaul Everyone was friendly and so helpful Very secure and clean Would definitely 💯 recommend

Julie Novak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karen stalter 
Rating:
5.0

Customer did not leave a comment.

DANIEL JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin Sherlin 
Rating:
5.0

Customer did not leave a comment.

lynn wudtke 
Rating:
5.0

Customer did not leave a comment.

Kenneth Sours 
Rating:
5.0

Nothing! Great staff and great equipment.

Kingsport Housin and Redevelopment 
Rating:
5.0

Customer did not leave a comment.

Jeremy Rivers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hope Salyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Sternenberg  |  Overall Experience 
Rating:
4.0

I was really needing the 24hour access and had to go to universal storage because of that. My hours are 3rd shift so I sleep all day and needed after hours access

Billy France  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD SURGENER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Kersey  |  Overall Experience 
Rating:
5.0

Amanda was so friendly and helpful, great customer service.

Nicole Lawrence  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANNA RAIMONDI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Campbell  |  Overall Experience 
Rating:
5.0

Excellent service at this facility. Spotlessly clean, convenient, and friendly help!

Mark Peace  |  Online Move In 
Rating:
5.0

Staff was very helpful and move in process was very smooth. Very pleased.

rick davis  |  Online Move In 
Rating:
1.0

Unit was infested with roaches and manager was not willing to compensate me for the expense associated with mitigating the problem. After 15 months of renting at this facility, all I wanted was to cover the cost of buying plastic containers to get my belongings out of cardboard. Would not recommend.

sadie Hutson  |  Overall Experience 
Rating:
5.0

Great place to store things 👌🏻

Heather Langley  |  Overall Experience 
Rating:
4.0

Not being able to get 24 hour access online is upsetting that should be an option

Billy France  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CECIL WADKINS  |  Overall Experience 
Rating:
5.0

Kelly was very helpful and courteous and answered all my questions. Only negative thing to say is that my card doesn’t work very well. When I swipe for the alarm, it welcomes me but then when I go to swipe for the door, it denies me over and over and over. Then I go back to swipe again for the alarm and go back to swipe for the door and it works but it takes seven or eight tries to get the doors to open. It always turns off the alarm, but it doesn’t always swipe for the doors.

Jo Ann Grigsby  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TIna Mulvane  |  First Impressions 
Rating:
5.0

The staff were both genuinely very helpful and graciously effective thank you

BEVERLY COX  |  Overall Experience 
Rating:
4.0

The facility could use some more repairs. The floor in certain places was pretty beat up and also looked unfinished.

Cesar Alcazar  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

michelle luster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine Byrd  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lisa beckernick  |  Overall Experience 
Rating:
3.0

Facility is very nice, great truck selection and availability. Female store staff are not very helpful nor friendly. I have had to go into the office at least 4 separate times and same experience everytime. Usually 2-3 women there, been served by 3 different women. Same bad experience, rude, doesn't greet or acknowledge you, short, unhelpful and just leave upset. This is not typical for other uhaul places. Very disappointed.

Esther Webster  |  Overall Experience 
Rating:
5.0

Thank you very friendly place.

JOHN GYURCSIK  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brittany Bowery  |  Overall Experience 
Rating:
1.0

My unit was broken into and no one from uhaul was concerned and offered any help. The manager Kelly Prichard Would not let us see the security videos. Told us to leave and just said claim the loss on your insurance! The police went and they told them their were no security cameras except out front nothing inside, that was not true. Really bad experience don’t use this facility, my experience Says use some one else!

bill slinkard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jetro Gidion  |  First Impressions 
Rating:
5.0

Love this place! Very clean and climate controlled. Competitive prices with friendly, knowledgable staff. I needed a larger unit and one was not available. I was able to leave my name and was contacted shortly to gain access to one large enough to meet my needs. I highly recommend this facility.

sandra vickars  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JODY DINGUS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Roberts  |  Online Move In 
Rating:
4.0

Should be 24 hours and all climate controlled

Joshua Fields  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Christa Anderson  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Christa Anderson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Howard Auen  |  First Impressions 
Rating:
2.0

After paying storage for over 2YEARS,you guys want to charge $5 for a card to get inside to my unit, then have the audacity to want the card back,telling me I'd doesn't matter if it's 10 minutes or 5 years I have the card,you need it back or I'll be "charged"...WTF kinda petty move is that?,especially over $5??

Robbie Cole  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jo Turner  |  Online Move In 
Rating:
5.0

Cordial friendly staff.Easy access in a convenient location.

STEVE RUTTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Tunis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sabrena Burleson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandy Cook  |  Overall Experience 
Rating:
5.0

Very Clean, organized and well maintained! Staff was very helpful and informative!

Stephanie Rambo-Seals  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kasey Fleenor  |  Online Move In 
Rating:
5.0

Staff was very friendly and helpful, facility very clean and I like the fact it’s climate controlled.

MARVA HUBBARD  |  First Impressions 
Rating:
2.0

After our first month, we never received a bill until they sent us a past due notice with a late fee. I called the 800 number to have this corrected and was told to reach out to local branch and they could remove the fee and confirm that the bills were being sent to the correct address. Upon calling the local brach, I spoke to Kelly Pritchard, the general manager, who informed me that they do not send out bills (I'm not sure how you can offer a monthly service without sending out bills by mail or email). I asked to be set up on an auto bill and have the late fee removed. She became very agitated and rude. After several minutes on the phone she put the phone down, without saying goodbye or that she was transferring me, and handed the call off to one of her subordinates, who was very pleasant. She informed me that Kelly had approved for me to be credited back the late fee. After several months in there, I was mailed a letter informing me that my rates would be raised effective 7/1/2023 so I decided to pull everything out of the unit. I would also comment that, even though it is a climate controlled facility, there is a sign stating that temperatures range from 75-85 degrees. We were there a couple times and it was over 80 degrees inside the facility. I think this is quite high for a climate controlled space, especially for the monthly cost.

Michael omland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Lambert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRANDY YEATTS  |  Overall Experience 
Rating:
5.0

Renting here was good for me. People were helpful and friendly and I liked the setup. However the question with the cleanliness, I just noticed after adding all the new units is wasn't kept up as well. However, I would rent here again. Positive experience. Thank you!

Jamie hendrick  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SCOTT HIGGINS  |  First Impressions 
Rating:
2.0

The facility and service was fine. However, due to logistics and closing date on our new home, our storage billed to my credit card 1 day before we could retrieve our belongings. I asked about a refund or prorate for the monthly charge and was informed that they do not give refunds. This is a bad business practice and therefore I will always recommend people to find another source of storage.

Phillip Lane  |  Overall Experience 
Rating:
3.0

I now have three units at the facility. Overall it is very nice. However, I am concerned because I have seen German cockroaches crawling the halls both times I have been at the facility.

Amanda Schuchhardt  |  Online Move In 
Rating:
2.0

I always feel like I'm cattle being rushed through the line when I'm dealing with this location. The sales people at the counter are too fast, to a point where things aren't explained properly and you miss half of what they say and you end up paying for items you would have declined had they mentioned them where you could understand them. I talk fast, and even I can't understand half of it. When calling to make a payment on our unit, they're always in too big of a hurry and are not nice at all. The ONLY nice worker there is named Leslie. She's the only one I'd like to deal with at this location. Everyone else needs to take some customer service notes from her. I've worked with the public for 15 years in different jobs and I've never treated anyone the way they do here. Also, the day I rented the unit, the man rushed me so fast I had to practically run to keep up with him. Advice: Slow down, make sure customers understand everything, and if not take the time to make sure they do. You're not getting paid by the amount of people you get through your line, so chill.

Stephanie Tate  |  First Impressions 
Rating:
5.0

Thank you so much!

KRISTIE BAILEY  |  Overall Experience 
Rating:
4.0

I was needing a 10x10 and didn't know untill after my purchase that I had 2- 10x5's.. I also was unaware that the building couldn't be accessed after 10 pm.. my truck was due back at 11pm.. but when I showed up a little after 10 I couldn't unload the truck so I had to rent for another day and refuel the truck since I had to drive it back home then back in the morning to unload..

Tomidallas Klepper  |  Online Move In 
Rating:
5.0

Very clean and always friendly staff.

Amy Dykes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tim wilson  |  Overall Experience 
Rating:
5.0

Wish I could access building after 10pm Should be 24hr..

Jillian Stapleton  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RogeR Johnson  |  Overall Experience 
Rating:
5.0

Dakota and Jesse with Mighty Movers were 5 stars excellent!

DEANNA WOODS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Spencer Gilliam  |  Overall Experience 
Rating:
5.0

Everyone was so kind and patient

Regina Buchanan  |  First Impressions 
Rating:
3.0

We used 3 units from the location over the last year. The manager is absolutely rude and unfriendly. While the overall space was clean they need to make some upgrades, fix the flooring, some doors never worked the entire time we rented there, clean and properly stock the bathroom, and clean the carts occasionally.

Joshua Kelly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hank Kingg  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alan goldie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MistyLea Cloud  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anne Garber  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kirk Hochhalter  |  Overall Experience 
Rating:
5.0

Very impressive facility with excellent security and easy entrance and exit procedures. Very helpful staff. My move-out was quick and efficient. Overall, a great experience with U-Hau!

Wayne Johnson  |  Overall Experience 
Rating:
1.0

When me and my wife got home and went through our stuff, we found roaches and rat crap all in our boxes and stuff.

Thomas Johnson  |  Overall Experience 
Rating:
5.0

The prices weren't just fair they were the best in kingsport. I didn't use it as far as I needed and my bill was actually like 10 bucks cheaper. I want to thank Kelly so much for all her help. I'll be back anytime I need help.

Dennis Connolly  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lynda Garrett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy Suiter  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Linda Garrett  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kathy bunch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAKOTA SANDERS  |  First Impressions 
Rating:
3.0

Lady that assisted us was very rude.

Teresa ward  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SHARON DALTON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

lily Thurber  |  Overall Experience 
Rating:
5.0

The staff were absolutely fantastic, couldn’t have gotten any better service both renting or returning my trailer. Patiently Answered questions, provided excellent instructions. They deserve a bonus for customer service. Not just saying this for fluff but really mean it. They worked hard for customer service and handle those trailers in all sorts of weather. I’ll recommend that Kingsport location to anyone wanting to rent a truck or trailer or storage space.

Spencer Gilliam  |  First Impressions 
Rating:
4.0

Bathroom wasn't always clean and several times there was cockroachs in the bathroom

Timothy Buker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DYLAN ROLFINGSMEIER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robbie Hildebrand  |  Overall Experience 
Rating:
5.0

The ladies in the store are always so friendly and helpful. If I ever find myself needing storage or to rent a truck I would definitely be back.

Patricia Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Damian Kiest  |  Online Move In 
Rating:
5.0

Best place to go too super friendly and easy to deal with super fast service would recommend 100%

Daniel Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tim wilson  |  First Impressions 
Rating:
2.0

On top of everything else the price is too high for what you get.

Kurt Leininger  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MATTHEW SUMMEY  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

dean hensley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rebecca Ketron  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SANDRA AMYX  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melinda Short  |  Overall Experience 
Rating:
4.0

Only remove one star for the hours being limited on access with a working schedule during the week. Overall very clean facility, access was easy, facility was secured, and employees friendly.

Michael Justice  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hugh Alarcon  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

VICTOR NGUYEN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David Busick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stacy terry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dayshai Blackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANK MORRIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANNIELE MADISON  |  First Impressions 
Rating:
5.0

The only issue i had was i left my u haul card at home and i had my haul keys to my unit but they wouldn’t let me in told the girl outside working on the trucks told me it would be a 5.00 charge to get in had to put buy a card at the desk but when i told her at the desk i left it at home she was helpful and got me another card thank u all for your service

Rhonda Griffith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ramona brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS RIGSBY  |  Overall Experience 
Rating:
5.0

Personal attention. Another impressive thing was the place was immaculate! I was impressed with the customer service as well, which is hard to find these days - I was so relieved to find this.

Jennifer Neff  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristy Woods  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Bellamy  |  Overall Experience 
Rating:
5.0

Secure AND convenient.

BRIAN EASTER  |  First Impressions 
Rating:
5.0

Best storage experience we have had. Secure, climate controlled and safe!

SHERI TURNER  |  Overall Experience 
Rating:
5.0

The service was excellent!!! Jody Roberts took care of ally needs and wants!!! Thank you for the excellent work!!!!

JOHNNA ADINOLFI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jayson nixon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Travis Ling  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kristy Woods  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHAWN TONER  |  First Impressions 
Rating:
5.0

The young lady that I deal with that U-Haul she was amazing I believe her name was Cassie or Casey or something I can't remember it was her and a gentleman I'm from Kingsport Tennessee but both of them were very friendly and they greeted me at the door and they offered me whatever I needed and the best deal ever thank you

Mary Enix  |  First Impressions 
Rating:
5.0

I marked yes on access hours but I dont know what they are yet.

Harlan Horton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JORGE BARDISA  |  Overall Experience 
Rating:
4.0

Would have been excellent but the lock was not in the storage unit and had to find someone to get us a lock.

Cameron Vanover  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

october timmermann  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TINA HYDE  |  Overall Experience 
Rating:
1.0

All was excellent until I moved out a week or so after I had made my monthly payment and was told they don't prorate, so none my money would be refunded. That is not right. And because of that, I would not recom U-Haul to anyone.

Sharon Hanley  |  Overall Experience 
Rating:
4.0

It would be nice to have access beyond 5pm as this limits most working individuals from entering in the evening after work. The facility is clean and employees have been very friendly.

Michael Justice  |  First Impressions 
Rating:
5.0

Awesome staff

SERGEY SARKSYAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Terrell  |  Overall Experience 
Rating:
5.0

Except that I paid for 6 months but only used 3months and they didn’t refund the difference.

NANCY LARGE  |  Overall Experience 
Rating:
5.0

Leslie was very polite and professional!! Which made all the difference in my situation. Thank you. Only drawback was I am disabled and my room 1993 was quite the hike for me

Michelle Riddle  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BONNIE COLLINS  |  Overall Experience 
Rating:
4.0

Had some difficulty with the billing and trying to get it straightened out.

EW Castor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Hanley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXIS COLON  |  First Impressions 
Rating:
1.0

Sorry for the bad review but I would have given 4 or 5 stars had you refunded my payment when we moved out the morning the payment posted. That’s rude and ridiculous that you did not accommodate us. We had moved out of our four units two weeks ago and you knew it.

Kelly Cisney  |  Overall Experience 
Rating:
3.0

Truck held not available when arrived. Had to take a larger truck more expensive on gas. Lock on door would not lock. I got stuck in traffic for a long time after get sick from heat and dehydration. I called and was on hold a very long time to report change in turn in time then transferred 3x to get road aide assistance due to inability go lock truck when left on lot. Got called at 630am and caller very rude. I was still in 24hr turn in time. I told her I had called and extended turn in time. She said there was no note. I said call 800# and I would ahow her my calls when I got there. I also had not used a bag of blankets they were unopened and she refused to reimburse me. The supervisor was the rude person the other worker was very nice. I also had a storage room which I rented a bigger room. The helper was very nice.

MARY MOSES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curtis WHITEHEAD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eugene Bellion  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HEATHER holder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Duffourc  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

rhonda salley  |  Overall Experience 
Rating:
5.0

Would use again, if needed in the future thank you for providing great service.

charles williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amber Spivey  |  Overall Experience 
Rating:
2.0

Staff is rude and unfriendly

matthew williams  |  Overall Experience 
Rating:
4.0

A great team and facility!!

sherry jessee  |  First Impressions 
Rating:
5.0

The young lady that attended me was very helpful. She went over and beyond her Customer Service duties. She is very kind and her went the extra mile in assisting me!

ROBIN RUSSELL  |  First Impressions 
Rating:
5.0

Very well kept cc storage. Clean bathrooms also.

JORDAN SEALS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LESLIE BLASSE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn Tocco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany Morris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan Bruno  |  First Impressions 
Rating:
5.0

The best storage facility around, always clean the employees are super friendly!!

Candice Pyle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY MOUNTS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSICA RIGGS  |  First Impressions 
Rating:
4.0

The move-in instructions were unclear on the website, but the representative in the office explained it clearly when I asked for help.

Clouyad Isom  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jennifer Kirsch  |  First Impressions 
Rating:
2.0

the only 2 access doors was way too far away from the actual storage unit, this facility at least needs access doors for trucks on each end.

Jeff Forester  |  Online Move In 
Rating:
5.0

Kelly was amazing to work with setting up my service over the phone!

Kelly Cisney  |  First Impressions 
Rating:
1.0

I was charged $50 because of a lost key. I rented this Space for a year. Really unfair. Will NEVER DO BUSINESS WITH YOU AGAIN.

Carter Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alfred Vignola  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jamie Jones  |  First Impressions 
Rating:
5.0

Staff was very helpful

LESLIE BLASSE  |  First Impressions 
Rating:
5.0

Great Facility, excellent staff and very clean

Walter Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Terrell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ralph Jordan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry Buchanan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

EW Castor  |  First Impressions 
Rating:
5.0

Great facility, professional staff, prompt service, easy checkout. Would recommend to all

Ryan Lupi  |  Overall Experience 
Rating:
3.0

It was a 50-50 chance if the staff was actually helpful… You could be out either loading or unloading your unit and in the parking lot in front of the facility and the staff were speeding and taking turns a very high speeds wheel screeching through the parking lot with no regard to anyone else in the parking lot. At time she got unsafe.

Christina Bundrant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip Walters  |  Online Move In 
Rating:
5.0

Great staff,very friendly and professional

Walter Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jay Sweatt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BERRY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa Arnold  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KACI Burnette  |  Overall Experience 
Rating:
5.0

It was a very pleasant experience. All the sales persons were very helpful and polite.

NANCY LARGE  |  First Impressions 
Rating:
2.0

There were three roaches found on my belongings . Also sent my girlfriend into get a copy of my access card so she could get in and some employee made a comment on how she had attractive feet. He had long hair and wore a silver chain. The staff was not knowledgeable of the insurance U-Haul offers and acted as if they wanted to hurry up and get me out of the store. Overall this store provides a very unprofessional and unfriendly experience.

AUSTYN TESTER  |  Overall Experience 
Rating:
1.0

General manager Kelly is extremely rude and unfriendly. Most of the female employees are unfriendly. They were unwilling to let us use the current free month promotion, I had to go all the way to the president of marketing before they would work with me. We are in a bind and have no where to put our belongings after a move or I would take everything out.

Jessica KELLY  |  First Impressions 
Rating:
1.0

Your employees at the destination places were very helpful but we were not told at the pick up places that we had to have the trucks back by 11a.m. also when given the link to check into self storage it was not made very clear that you had to look for the one month free spot your self. I talked with a human first so I wasn’t expecting to have to find that button for a month free. I feel we were nickel and dimed to death and I didn’t get my month free.

Sherri Bounds  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Nora Bodenhorn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmelo Olmo aka Willy  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Calin Turner  |  Online Move In 
Rating:
5.0

Clean, convenient and very polite and helpful staff

LINDA CHINERY  |  Overall Experience 
Rating:
5.0

Julie was very compassionate and helpful to my needs during this stressful period in life.

BRANDY VENABLE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sham Barber  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Peter Elliott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet Luce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Johnson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bethany Stearns  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie Novak  |  First Impressions 
Rating:
5.0

Best place ever! Customer service exceeded all expectations. Friendly and willingness to go above and beyond to help us out on a regular basis!!! You will be missed!

Ryan Wickline  |  Overall Experience 
Rating:
5.0

Overall a great system. The staff is friendly and helpful. The place is clean and nice. The loading area is small and the people block it sometimes. Maybe remove the concrete island in the parking lot in front of the loading area so it's not so tight and easier to back in. Adding the additional doors farther down to load/unload would be helpful. The indoor loading setup is great. Any chance to load/unload on the back of the building?

Michael Johnson  |  Overall Experience 
Rating:
5.0

Kelly was extremely helpful and polite. Really great service.

LISA SHERWOOD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Painter  |  Overall Experience 
Rating:
5.0

Very easy place to use.

Mark C. Dixon  |  Overall Experience 
Rating:
5.0

Thankful for this facility in Kingsport! Very happy with our experience!

Beth Hubbard  |  Overall Experience 
Rating:
5.0

Thanks

Tim Cookenour  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles Shell  |  Online Move In 
Rating:
5.0

Great Staff, well trained, professional, but not stuffy! They have been a pleasure to work with and I highly recommend it over others!

Tony L Crisp  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacey Jones  |  Overall Experience 
Rating:
3.0

I did not the fact that I had so much of my time. I had made a reservation for both storage as well as a truck. Upon checking in was told my unit was not available. This is after I confirmed 2 times over the phone with the local Branch. An hour after I left I was called and was told that amazing they had my storage available.

john toth  |  First Impressions 
Rating:
2.0

I had my storage unit stolen from.

Michael Dipietro  |  Overall Experience 
Rating:
5.0

Appreciate the tolly and access to unit

TERESA LANEY  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sherri Mendez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Regina Fuller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Cordell  |  Overall Experience 
Rating:
4.0

I paid extra for access after hours, but I'm ok with it.

christian georgi  |  First Impressions 
Rating:
5.0

Convenient, clean and safe

Karen HIghland  |  Overall Experience 
Rating:
5.0

I was greeted with genuine friendliness and helped focusing on My needs. On returning the truck I was treated the same way and helped with an unusual problem without any hesitation. The facility is cleaner than most homes. Should be very proud of the staff.

Donna Epperson  |  First Impressions 
Rating:
1.0

They didn’t prorate my last month even though it had only been a few days. I bet they will rent it out right away though. Which means they will be collecting double rent on that unit. I still have another unit there so I plan on keeping an eye on that!

Jennifer BOLDEN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melanie Beach  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeanine Parker Barton  |  Overall Experience 
Rating:
5.0

Impressive facility. Great service. Paid $2 more per month for a climate controlled unit than I was paying in NH for an outside unit. U-Haul made my trip south a lot less stressful.

Tom Whiteneck  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa Arnold  |  First Impressions 
Rating:
5.0

Only problem was in building and had to walk a distance to get to storage. Like outside storage better.

DELTA CONKIN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hannah Casteel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Elsevier  |  First Impressions 
Rating:
1.0

One of the employees there is the reason we canceled our unit. She has long blonde hair with tattoos on her arms. She was extremely rude!!

Brandy Schoverling  |  Overall Experience 
Rating:
5.0

Manager was super friendly, professional, and informative

Joleada Lewis  |  First Impressions 
Rating:
5.0

Your storage facility was exceptionally well maintained and convenient. The truck rental was disappointing: The truck was dirty in the front and the back. Someone should have checked if the mirrors needed adjustment since they cannot be adjusted without a tool of some sort. My driver didn't realize the large blind spot on the right side requiring constant additional attention from the passenger until entering a highway. Someone should at least inform a driver as how the mirrors can be adjusted. Especially for almost a 2000 mile journey. Thank you for the excellent storage experience.

april leonard  |  Overall Experience 
Rating:
5.0

Good job.

Hal Starnes  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

FABIO GONZALEZ  |  Overall Experience 
Rating:
5.0

This Uhaul location is the best. The employees were great, helpful and professional.

Joseph Coates  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Bishop  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIchelle Clemmons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessica sams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin Gray  |  Overall Experience 
Rating:
5.0

Everyone I felt with was super helpful and nice. The prices of renting a truck and storage unit was very easy. Thank you!

Lauren Parker  |  First Impressions 
Rating:
5.0

This experience with U-Haul was exceptional. Staff, friendly and really helpful. The first lady that helped me explained everything and asked me do you have any questions, this made the process professional and easy to understand. Thank you, U-Haul, East Stone Drive Kingsport TN. Joseph Coates

Joseph Coates  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lee Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

orbry strouth  |  Overall Experience 
Rating:
5.0

great 👍

Carter Johnson  |  First Impressions 
Rating:
5.0

The whole experience was easy! This is a great business!!

Karen HIghland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis Park  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danita Levendosky  |  First Impressions 
Rating:
5.0

Great staff. Very helpful. Clean facility. Good prices. Only 1 comment Maybe remove the concrete curb/island in front of the loading area by the front doors. It would be helpful to have more space for trucks to back in. People back in with trailors and block the whole parking lot passage.

Michael Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy Walters  |  Overall Experience 
Rating:
5.0

I would like to thank all the employees that I talked with and helped me.

Tina Groskopf  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beth Fox  |  First Impressions 
Rating:
4.0

Truck could have started out with more gas

Karen HIghland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristin Uribe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Beach  |  Overall Experience 
Rating:
4.0

I moved everything a few days after payment and was not offered a refund. Otherwise my experience was great.

Lyn Wade  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Linda Holtzclaw  |  First Impressions 
Rating:
5.0

Everything was awesome all the personnel were great. The price points a little high though for a 10 x 10... After this crazy rush is over and all the folks moving to escape Tyrannical governors. Then you might lose some people to lower cost units as they are going up everywhere. And then it’s going to get competitive for you. Don’t get the jab. You may regret it later or you could regret it sooner if you get a blood clot or die. Also it doesn’t protect you against the Delta variant and it gives some people Covid. Covid is almost 100% survivable. So the whole thing is nuts. 7500 people die every day in the United States of all causes and Covid’s getting rolled into all of it. Just trying to help you make a good decision. Get the facts. There are medication‘s that treat viruses and I’ve worked for years very effectively. By talking about them get you censored. The main stream media has an agenda and my only tell you one part of the story. Also if you had Covid already you definitely don’t need the jab. Oh one last thing on this experimental vaccines may affect your ability to reproduce so if you haven’t had children you might wanna hold off for that reason. There have been some reported cases of miscarriage after the vaccine. Just sharing my insight to the random person that might read this. Thanks

Kelly Lovelette  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis Park  |  First Impressions 
Rating:
5.0

Best UHaul experience I've ever had. Very professional and every resource you need is available.

Brian Rickert  |  Overall Experience 
Rating:
5.0

I know it’s a climate controlled storage unit, but when moving in the hot heat of summer, it would be nice to walk into a cooled building. It was just as hot inside as it was outside which made moving that much more miserable. Other than that, would use Uhaul storage again.

Mikayla Robinson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wendy Sutherland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MOODY  |  Overall Experience 
Rating:
5.0

I had to ask another person for assistance to enter the building & that person also had tools to open the unit and to open the lock packaging. My unit was one long walk and not easy to find, as was not on the chart provided. I guess with the convenience of getting a unit on a holiday, it made up for the little annoyances.

Eileen Patterson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Regina Fuller  |  First Impressions 
Rating:
3.0

The building was clean and bright but it is too hot. We were told the air conditioners are not working right. The staff was amazing. The building is just too hot.

Janet Luce  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Cannon  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Howard Castell  |  Overall Experience 
Rating:
3.0

Young man working the front desk was clueless. He couldn't understand my questions. He kept wanting my "card". Finally he got it that I did not have a card... I had an access code. Wish there was also a bank loading/unloading dock. Taking items all the way through the units was very difficult on the little carts. Units, however are clean.

Karen Shortt  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Melinda Short  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger Cassell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kayla Rovell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal Owens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melinda Short  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Lester  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melinda Short  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Atchley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Howard Castell  |  First Impressions 
Rating:
4.0

Need more units so people can have bigger sizes.

Isace Bradshaw  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cody Edwards  |  First Impressions 
Rating:
5.0

This was the first time we had used a storage facility and we were well pleased with the facility and the staff.

Raymond VaChon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH ROBINSON  |  Overall Experience 
Rating:
5.0

I really like where it is and the only thing I don't like about it where I had to walk over the place to find my storage

Barbara Winston  |  First Impressions 
Rating:
5.0

I love the convenient free rental company policy. After spending over $1300 on this relocating thus far-the friendly, & welcoming staff on E Stone Dr. in Kingsport, TN was a super plus. The drop off location on W Stone Dr. was a totally different experience. They didn't refund my deposit. I'm waiting on a call back from an email, or I'll be contacting someone at the company soon.

tonya moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Lester  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kayla Rovell  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ashlyn Meadows  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

William Fraley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joseph Riddle  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Barbara Atchley  |  First Impressions 
Rating:
5.0

Love this group, they are awesome

Maurine Duncan  |  Overall Experience 
Rating:
5.0

Love the ppl amazing took extra time to show me things perfect place

Laken Lee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Fraley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Will Morgan  |  Overall Experience 
Rating:
5.0

Was a good experience from beginning to end. The facility was impressive.

Kitty Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy Nelson  |  Overall Experience 
Rating:
5.0

Staff always attentive - very well maintained facility

Kris Gyori  |  Overall Experience 
Rating:
5.0

Everyone was very nice and addressed my needs to the top. Thank you for all your help.

Howard Castell  |  Overall Experience 
Rating:
4.0

I work late hours and needed access after 10pm. Was rushing when i had to be there. Great security and staff was great.

Ray Compton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Bellamy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim Hyde  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ray Compton  |  First Impressions 
Rating:
5.0

They were very nice the general manager she was awesome everyone very friendly wouldn’t go anywhere else thank you . Mary Rump

Mary Rump  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Reedy  |  Overall Experience 
Rating:
4.0

I loved it until I no longer needed my unit. I'd call and get no answer or be in hold for an hour. Finally get ahold of someone a few days later and she said she would cancel the unit. Then I got a late fee email. If it could be cancelled online that would be so much easier and way more convenient. Thanks

Mark Saylers  |  Overall Experience 
Rating:
5.0

Jason was the younger man I believe and he was very helpful and friendly.

KIMBER KENNEDY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

april leonard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Suzin Sciabarasi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SEAN ROBERSON  |  First Impressions 
Rating:
3.0

We had the charges for our storage units automatically charged to our credit card. After the credit card was automatically charged, we received emails that our payment was late and we were being charged a late fee. This happened multiple times, first on two of the units we rented and also on a third storage unit. I spoke with the staff in person twice and on the phone once. Even after this, I received another email that our account was being charged a late fee. Even though our credit card was never charged for a late fee, it was very annoying getting these emails. I'm also concerned that it could have effected my credit rating. I was satisfied with the storage units, however, the billing system leaves a great deal to be desired.

JAMES FANNIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christie Perry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lee Cheney  |  Overall Experience 
Rating:
4.0

Great price for a 10x10 climate controlled unit. The layout is different than other controlled climate units we have had in the past, so would serve well for first time customers to be shown where there unit were. Carts and the back in unloading docks work well to be out of the weather.

leigh swartz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Pritchard   |  First Impressions 
Rating:
3.0

The lady that did our check in was not very polite at all.

Roger Cassell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacey Glenn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joann Ready  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carolynn gallagher  |  First Impressions 
Rating:
5.0

Great facility, a wonderful repurposing of a former Kmart location. As we were relocating we needed a climate controlled storage facility to house items we didn’t want handled by movers until we could get into our new home. This facility was perfect for our needs- secure, convenient, cost effective, a trusted brand, and we loved the garage bays to pull our vehicles in for loading and unloading. This facility was a great choice for us.

Jerry Greene  |  Overall Experience 
Rating:
4.0

I came in after reserving a unit online. The only issue I had was the 1st unit was not the correct size. I had reserved a 10x10 but was given a 5x10. It was corrected right away and I had no other issues. I would recommend if someone has never been there to explain slightly better on how the unloading process works, it was a bit confusing.

leigh swartz  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Randolph Erickson  |  First Impressions 
Rating:
5.0

Helpful & friendly staff. Nice experience so far.

Sandra Bank  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Knowles  |  First Impressions 
Rating:
4.0

The doors from loading//unloading area into storage units needs to be larger. We and others were having trouble fitting their large items through the single door. Not wide or tall enough! Need more moving carts available also.

Lester Hensley  |  First Impressions 
Rating:
5.0

We would definitely recommend U-Haul at 1805 East Stone Drive in Kingsport, TN - this is an excellent use for the former KMart location. We were able to buy reasonably priced moving supplies (boxes, tape, etc.), rent moving vans, & store our furniture in one place. The storage facility is clean, well lit & very convenient to load/unload furniture. We were also able to purchase propane gas for our fireplace in our new home. The staff is friendly & very helpful. Thank you so much for everything!

Steve Allen  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful. Facility was very clean.

JAMES FANNIN  |  First Impressions 
Rating:
5.0

I found that tbe storage facility was clean and convient. While the staff was very friendly and took the time needed to explain all the every thing.

Joann Ready  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KIMBER KENNEDY  |  Overall Experience 
Rating:
2.0

My husband had just arrived after using a U-haul 6x12 trailer from Oregon to Tennessee. I called the prior day to confirm my reservations and finalize the details after ordering a storage unit two weeks ago. The details were not actually confirmed and he was met with an attitude from the person at the counter. The U-haul site manager was nearby but did t offer assistance. My husband had to interrupt my workday to have me again finalize the details. I’m less than satisfied with the way he was treated and after my agreed upon three month storage will be seeking alternate arrangements. This is disappointing. The U-Haul I dealt with in Sherwood Oregon was fantastic. Setting up everything for me so all I had to do was call and finalize the details. I wouldn’t have minded providing those details again, but there is a manner in which you treat people. My husband had just driven 2600 miles in four days. He was tired but he is always one of the lindest men. He is in ministry. He didn’t deserve to be treated the way he was.

Stephanie Hamm  |  First Impressions 
Rating:
5.0

Wonderful facility - the only complaint is that I wasn't allowed to rent unit closer to the door. Wonderful staff

SHEILA FALLS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

doug bulcao  |  First Impressions 
Rating:
5.0

Very friendly, professional and accommodating CSR. The prices are very competitive and offer a much better feeling of security than any other.

ELIZABETH ROBINSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathryn Mares  |  Overall Experience 
Rating:
5.0

The friendliest, most helpful staff ever!

Will Morgan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle Marsh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maeva Begley  |  Overall Experience 
Rating:
5.0

Amazing staff right from the very being and all the way up until we left.

Adriennona Grimes  |  First Impressions 
Rating:
5.0

Did not realize we did not have 24/7 access to storage. Carts were very handy to haul our stuff in.

Lynn Estep  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy Roberts  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top