Customer Reviews for U-Haul Moving & Storage of King Farm

1,563 reviews

1355 Piccard Dr Ste 135   Rockville, MD 20850
(Located between W Gude Dr and Redland Blvd just off of Route 270, Montgomery county department of health)

(301) 917-3490

View Facility Map

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(301) 917-3490

1355 Piccard Dr Ste 135
Rockville, MD 20850
(Located between W Gude Dr and Redland Blvd just off of Route 270, Montgomery county department of health)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Good

AZUBUIKE ASOANYA 
Rating:
4.0

Customer did not leave a comment.

Brittany Rogers 
Rating:
5.0

Customer did not leave a comment.

Yan Chen 
Rating:
5.0

Customer did not leave a comment.

Kate Vorhaus 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Robinson 
Rating:
5.0

Staff is very friendly, courteous, and professional.

john graham 
Rating:
2.0

Devolver los depósitos que le quitan para alquilar un auto. Ustedes lo roban

Aldair Chacon Tobias 
Rating:
5.0

Thanks Dennis, like always there's your ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️. Thanks again for a excellent services

Juan Coca 
Rating:
5.0

I had no idea there was a U-Haul there until I needed one. The U-Haul website find a van for me less than 1/2 a mile from my location. It took me 5 mins to pay and get the keys. I only needed the van for a few hours so it was super convenient. The van was in good condition, easy to drive, and fit a 1-bedroom apartment's worth of furniture in 2 trips. I'm a pleased customer.

Amy Grafmuller 
Rating:
5.0

Quick and easy. Thanks

Mario Pataquiva 
Rating:
5.0

Very friendly employees — had the truck I ordered!

Dominic Barranca 
Rating:
5.0

Nothing / Excellent Service. But of your staff' s were very polite & Courteous.

Veronica Shand 
Rating:
5.0

Customer did not leave a comment.

Caroline Seiden 
Rating:
4.0

I had a great experience here. Harol was my service representative and he was able to answer all my questions as well as questions from the other customers. The tire pressure light was on in my truck but Harol was able to swap it out for another truck immediately. The truck ran great and I had no issues moving into my new apartment! I highly recommend doing the online check in prior to coming to the store since it greatly reduced the amount of time I had to spend in the store.

John Mountain 
Rating:
5.0

Customer did not leave a comment.

Christopher Hanson 
Rating:
5.0

The gentleman who waited on me was very professional and made the experience easy. Because of him I’ll probably use U-Haul more often. I apologize but I didn’t catch his name.

James Thompson 
Rating:
5.0

Customer did not leave a comment.

Gilbert Bolton 
Rating:
5.0

The person in charge is incredibly good at what he does. He is personable, professional, and understands that many customers are in a hurry. Accordingly, he hurries to take care of us.

john graham 
Rating:
5.0

Location was closed on drop off however I’ve used this location before without negative experience.

WESLEY HICKEN 
Rating:
5.0

Great friendly customer service

SARAH JOY HUNTER 
Rating:
5.0

Your front desk attendant was excellent, and quickly set up my rental immediately upon my arrival. He was working by himself because another staff member called out sick unexpectedly. He did a fantastic job.

Duane Rollins 
Rating:
5.0

Customer did not leave a comment.

Lawrence Gaulkin 
Rating:
5.0

Customer did not leave a comment.

Ethan Avery 
Rating:
5.0

Customer did not leave a comment.

Gilbert Bolton 
Rating:
5.0

Customer did not leave a comment.

Anthony Shaffer 
Rating:
1.0

Customer did not leave a comment.

Alex Rimkus 
Rating:
4.0

Perfect. The associate was very pleasant and helpful. Thank you

Sarah Tirmazi 
Rating:
5.0

Could not ask for any better service.

herb lee 
Rating:
5.0

Friendly and helpful staff.

Mitchell Hugonnet 
Rating:
5.0

Customer did not leave a comment.

Ron Hurley 
Rating:
5.0

Excellent location. The individual who helped me was fantastic and very helpful.

Steven Weinberg 
Rating:
5.0

Driver’s side mirror could not adjust

David Kordel 
Rating:
5.0

Nothing! Great experience!

Sheniqua Bush 
Rating:
5.0

Customer did not leave a comment.

Dwayne Royster 
Rating:
5.0

Customer did not leave a comment.

Patricia Roberts-Bradley 
Rating:
5.0

Customer did not leave a comment.

Imron Srigatesook 
Rating:
5.0

Customer did not leave a comment.

Ronald Candia 
Rating:
5.0

Customer did not leave a comment.

Imron Srigatesook 
Rating:
3.0

The staff who assisted me when I returned the equipment was rude. The one earlier when I got the truck was nice and helpful.

Emmanuel Eric Rasco 
Rating:
5.0

The counter person was friendly and professional. The cab floor could have been a bit cleaner. I will definitely go back to this location if I need another rental.

Noris McCall 
Rating:
5.0

I had I wonderful experience today at this Uhaul location. It was clean and neat, and most importantly, they had trucks available. Special thanks to Harol, he made our visit worthwhile and I believe he went above and beyond. Thanks, 9am pick up 12/2/23

Devin Kenney 
Rating:
5.0

Customer did not leave a comment.

CAROL YANG 
Rating:
4.0

Customer did not leave a comment.

Ephrem Mekonnen 
Rating:
5.0

The nice gentleman that helped me at the counter was so kind. I normally don’t leave reviews but wanted to acknowledge the amazing customer service I had

Maiha Thompson 
Rating:
5.0

There was a problem with the truck. Transmission and gas gage. Truck needs to be service asap.

Hubert Townsend 
Rating:
5.0

Excellent service at this Location. The manager is always friendly helpful and very professional.

Kossi Hounkale 
Rating:
5.0

The whole experience was easy and pleasant.

JOHN MARSHALL 
Rating:
5.0

EZ and Smooth pick up and return...I will do business with them again

Patricia Roberts-Bradley 
Rating:
5.0

The Agent who provided the service was top notch. Keep up the good work.

Paula Maria Blake 
Rating:
5.0

Hiral was very easy to work with and was able to switch our reservation easily without difficulty. The truck was easy to drive and seemed to be well maintained. I would recommend trucks with power locks and windows in the future as it was hard to reach across to unlock the door for my friend and the power windows would be nice for cross venilation. But overall easy, and great experience.

larry issadore 
Rating:
5.0

Customer did not leave a comment.

Michael Luu 
Rating:
3.0

The passenger side mirror did not stay in the position necessary to drive safely. It moved after fixing it several times. Please do not loan a faulty truck, this is not safe.

Atusa Salvidio 
Rating:
5.0

I needed extra time and they made it very convenient to add to my contract. The staff is just wonderful.

Debra Moses 
Rating:
5.0

Staff was very friendly and even wished us congratulations on our marriage! Thank you!

Kelly Rice 
Rating:
5.0

Perfect location. Shop well organized. Dennis and Tony were GREAT agents. Van ready and clean. Highly recommend this U-haul.

Jan O'Donovan 
Rating:
5.0

Customer did not leave a comment.

Christine Anne Short 
Rating:
5.0

Process was super quick and easy. Very organized location with excellent service.

Kevin Wolfrey 
Rating:
4.0

Customer did not leave a comment.

Savannah Selvaggio 
Rating:
5.0

Customer did not leave a comment.

Ann Boudinot 
Rating:
5.0

Best Uhaul location in MoCo.

CARLO CORVOISIER 
Rating:
5.0

Customer did not leave a comment.

Tambara Turley 
Rating:
5.0

Customer service was really good. He helped me a lot with all the things

Vinay Karagod 
Rating:
5.0

Great service. Friendly. Efficient. Vehicle was ready to go. Minor details could be tended, eg, armrest on driver's seat was broken and key did not work on passenger door. Still, overall very good experience.

DENNIS HUNTER 
Rating:
5.0

With Dennis in charge,nothing to improve.

Juan Coca 
Rating:
5.0

Very easy in and out no wait!!! The representative was very kind and friendly!

Monica Svinicki 
Rating:
5.0

Customer did not leave a comment.

Shivani Miglani 
Rating:
5.0

The AC didn’t work in the truck and it was very dirty.

Lynn Gardner 
Rating:
5.0

Guest Attendant was outstanding

Samuel Nelson 
Rating:
5.0

Customer did not leave a comment.

Misko Stanojevic 
Rating:
5.0

Gentleman who was working there ( Mr Harlo) was very professional and had an excellent customer services.

Hamid Yazdi 
Rating:
5.0

Very professional and efficient.

shahram Lolatchy 
Rating:
5.0

Everything was easy and the manager who checked us out worked with us to make sure we had what we needed! He was helpful and caring. Top notch service!

Nancy Kohl 
Rating:
5.0

A great rental experience. Professional staff, swift rental process, clean truck, great acceleration on the highway and return process was quick and easy.

Andre Hickman 
Rating:
5.0

The location isn't well marked from the road, so it would be nice to have better signage if possible.

James Ziglar 
Rating:
5.0

Customer did not leave a comment.

Jamilah Alexander 
Rating:
4.0

Overall, a very good experience with this office...I recommend working with them if you decide to us U-Haul. However, the first day my rental was scheduled U-Haul suffered a company-wide system failure and could not rent any vehicles. I had moving resources scheduled around this rental, so it all fell apart. I successfully rented the vehicle 2 days later. My understanding is this happens from time-to-time with U-Haul due to them having a single data center with little to know redundancy, so therefore no "Plan B" if it goes down. I suggest they pull their IT systems out of the early 2000's and upgrade / embrace the cloud, etc. The system outage was unacceptable and totally preventable. Time for an IT upgrade!

Jeffery Boyd 
Rating:
5.0

Amazing guys highly recommend

peter massey 
Rating:
5.0

Customer did not leave a comment.

Tambara Turley 
Rating:
3.0

The site froze up and could not connect during the after hours key pickup. It took 30 minutes on the phone with U-Haul customer service to get the code and put me behind schedule. Upon entering the truck there was an error maintenance code on the dash so I could not see the mileage. Had to call customer service again. Overall this location has been good I have rented a few times but this experience was frustrating to say the least.

Aaron Altscher 
Rating:
4.0

Ensure app can be used to rent all items.

David Lowinger 
Rating:
5.0

Customer did not leave a comment.

Daniel Tuel 
Rating:
5.0

Customer did not leave a comment.

Jim Spann 
Rating:
5.0

Very polite and helpful staff members very impressed

peter massey 
Rating:
5.0

I love using this location. Kind staff, easy to get to and not too hectic. I really appreciate how easy the whole process is. Thanks again

Bryan Billington 
Rating:
5.0

I have rented from U-Haul for fifty years. In my experience, the King Farm Rockville, MD location is the best. The staff is professional, efficient, and polite. The location is clean and well organized and the equipment is always in top condition. I left some items in the van I returned and a staff member handed them to me in the lot when I came for them the next day. Other locations are closer to my home, but I always go to King Farm for U-Haul rentals.

Jeffrey Taylor 
Rating:
5.0

Customer did not leave a comment.

Hossein Zarrabi 
Rating:
5.0

Good service

Douglas Hernandez 
Rating:
5.0

Customer did not leave a comment.

David Ehrlich 
Rating:
5.0

N/A

Samuel Mooney 
Rating:
5.0

The guy at front desk was great!

Bobby Kidd 
Rating:
5.0

Customer did not leave a comment.

Susan Murray 
Rating:
5.0

Customer did not leave a comment.

Juanita Rogers 
Rating:
5.0

Customer did not leave a comment.

robert kelley 
Rating:
5.0

Customer did not leave a comment.

Yichun Sun 
Rating:
1.0

Reserved online, somehow the confirmation moved it to a different location without my consent or approval. I was never notified of the change. Then an hour before the new appointment, it’s pushed back for 2 more hours. Just unacceptable.

Robert Chang 
Rating:
5.0

I was assisted by Dennis who was absolutely helpful kind and amazing. The location was opened on time my truck was available and ready. The process was simple and easy.

adrianna shapiro 
Rating:
5.0

Truck was not in great condition from a driving standpoint. Otherwise well maintained

Alexandra Lunardi 
Rating:
5.0

Customer did not leave a comment.

Maged Sharaf 
Rating:
5.0

Customer did not leave a comment.

William Murphy 
Rating:
4.0

I was there for the first time 6/21, I like the location and my sales person was great. Pleasant, informative and helpful.

Kara Burton 
No reviews have been submitted for this location.

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