Customer Reviews for U-Haul Moving & Storage of Kennesaw

11,507 reviews

2085 Cobb Pkwy   Kennesaw, GA 30152
(Directly across from Hooters Cobb County Airport 1/2 mi N of Store, Shell Gas (Across the Street), Citgo Food Mart (Just South of location)

(770) 792-8555

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(770) 792-8555

2085 Cobb Pkwy
Kennesaw, GA 30152
(Directly across from Hooters Cobb County Airport 1/2 mi N of Store, Shell Gas (Across the Street), Citgo Food Mart (Just South of location)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Why was I charged for 4 days when I only needed it for 2?

tim nagy 
Rating:
5.0

Very kind staff from check in to drop off. Will absolutely be back if I need another truck

john nysewander 
Rating:
5.0

Customer did not leave a comment.

Kyara Walker 
Rating:
5.0

Customer did not leave a comment.

Kenneth Campbell 
Rating:
5.0

Customer did not leave a comment.

Debora Thompson 
Rating:
5.0

Customer did not leave a comment.

Jeremy Stewart 
Rating:
5.0

The people were pleasant, and the equipment did what it needed to do. What more could you ask for?

Curtis Harshman 
Rating:
5.0

Great staff and service.

ronald tardy  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gwendolyn Blanton 
Rating:
5.0

Customer did not leave a comment.

willie watson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernard Akram 
Rating:
5.0

Customer did not leave a comment.

PATRICK LINDER 
Rating:
4.0

Customer did not leave a comment.

Nirmala Mariappan 
Rating:
4.0

Customer did not leave a comment.

lorenzo mcmiller 
Rating:
5.0

Customer did not leave a comment.

Matt Burns 
Rating:
4.0

Customer did not leave a comment.

Frank Krafka 
Rating:
5.0

Customer did not leave a comment.

Michael Laney 
Rating:
5.0

Everything was great product and services!!

FRANCISCO ORTIZ 
Rating:
4.0

Customer did not leave a comment.

Kimberly Cotter 
Rating:
5.0

Customer did not leave a comment.

Alan Pate 
Rating:
5.0

Everything was great except the drivers seat of the truck was somehow worn and crooked. I was only driving short distances so I accepted the truck but if it were further I would have asked for a different truck because it would have caused a lot of lumbar, hip and SI joint pain from being crooked.

Anne Finch 
Rating:
5.0

I have yet to rent a truck that I felt completely confident in. Each time the trucks feel completely worn out and as if they might break down at any point. This would be a nightmare scenario. However.... it didn't and I am thankful for that. Otherwise, a great experience.

ROBERT FINLAYSON 
Rating:
5.0

Customer did not leave a comment.

Tammy Chebny 
Rating:
3.0

Charge a significant penalty to customers that don’t return the equipment/trucks on time as we have been affected more than once by a last minute change in location pick up that has significantly altered our plans.

Rochelle McCullough 
Rating:
5.0

Customer did not leave a comment.

Hamid Shora 
Rating:
5.0

Customer did not leave a comment.

Kevin Wesley 
Rating:
4.0

Customer did not leave a comment.

CINDY JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Howard Myers 
Rating:
5.0

Excellent experience. The staff are professional and nice. Check in was quick and easy, except for all of the ID related stuff U-Haul corporate puts you through. The best location I’ve ever been to and I’ve been to allot.

Christopher Foley 
Rating:
5.0

The staff provided quick & efficient service..

George Cardona 
Rating:
3.0

Truck was leaking. Some of my boxes got wet.

Thomas Lai 
Rating:
5.0

Very good experience.

Scott Hauser 
Rating:
5.0

I would say during the check-out process if the customer added the Furniture Pads, the Rep should state to the customer as a reminder, the Furniture Pads pads need to be returned with the equipment. This was my first time adding Furniture Pads and did not know that the pads needed to be returned with the truck and equipment (dollies) rented. That's it. Thanks.

Vanessa McNeal 
Rating:
2.0

the equipment was not available at the original location and had to change to a location location 10 miles far and of course had to pay for the extra mileage in the rental, as offered please reimburse the $50 dollars for the guaranteed reservation. Thanks

JULIO MAGANA OLIVARES 
Rating:
5.0

Absolutely nothing.

olaff danois 
Rating:
3.0

I did the online check in but the front desk still collected everything when we arrived. Defeats the whole purpose.

Justin Ellis 
Rating:
5.0

Customer did not leave a comment.

shaquisha frazier  |  Overall Experience 
Rating:
5.0

The rear of the truck was wet, if you would dry the floors a little more, it would be safe for customers.

Sandra Streeter 
Rating:
5.0

Customer did not leave a comment.

Colleen Runnion 
Rating:
5.0

Customer did not leave a comment.

Douglas Shaw 
Rating:
5.0

Customer did not leave a comment.

Stephen Dallas 
Rating:
5.0

Brandi, Chris and the whole staff were very accommodating. Very impressed with everyone there. Installer of my Bluetooth brake controller couldn’t have been nicer. He explained the process and got the mobile app confirmed before I left. Thanks for everything.

Steven Struder 
Rating:
5.0

Customer did not leave a comment.

Jose Ruiz 
Rating:
5.0

nothing

KEITH ODEN 
Rating:
5.0

Customer did not leave a comment.

Gregory Greene  |  First Impressions 
Rating:
5.0

Staff was well versed, polite and professional!

Jeff Osterling 
Rating:
5.0

Customer did not leave a comment.

David Lowrimore 
Rating:
5.0

Customer did not leave a comment.

LEE IVORY 
Rating:
5.0

Excellent service, pleasantly surprised.

Brian De Maio 
Rating:
5.0

Customer did not leave a comment.

David Wimbush 
Rating:
5.0

Customer did not leave a comment.

Ronald Duncan 
Rating:
5.0

Customer did not leave a comment.

Rex Reum 
Rating:
5.0

Customer did not leave a comment.

David Guilotte 
Rating:
5.0

Customer did not leave a comment.

Prashant Patel 
Rating:
5.0

My original reservation was made at "The crazy Book Lady" 5058 Allatoona Gateway Acworth, GA 30101. The location was an app pick up. We got there at 6:30am in freezing weather. The lock box code did not work and the reserved truck had a bald tire. I was driving all the way to Milwaukee. After numerous calls I was finally re-routed to U-Haul Moving and storage of Kennesaw. Although I was over an hour late to meet my move team - they were very professional and got us in and out. The service was excellent.

Michelle Harris 
Rating:
5.0

Not a thing

Andrew Sherrod 
Rating:
5.0

Nice and friendly employees

Gerald Thomas 
Rating:
5.0

Customer did not leave a comment.

Warren Deason 
Rating:
5.0

Customer did not leave a comment.

Derek Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE DENNIS 
Rating:
5.0

The young man that was working I forgot his name but in Warner robins on Watson boulevard had only been working 5 days. He is very professional, kind, helpful, informative. I would use that U-Haul place anytime I'm moving. Great job young man. Keep up the good work.

Nichelle Coleman 
Rating:
4.0

Customer did not leave a comment.

JACQUELINE DENNIS  |  Online Move In 
Rating:
5.0

Very good service, very accessible

Larry Ochoa 
Rating:
4.0

All associates were friendly and helpful. Facility was clean. I did not see a customer waiting area.

KAREN ALLEN 
Rating:
5.0

Customer did not leave a comment.

Stephanie Molina 
Rating:
5.0

Customer did not leave a comment.

Stephan Baber 
Rating:
5.0

Customer did not leave a comment.

Matthew Pesci 
Rating:
5.0

Customer did not leave a comment.

Jerry Nance 
Rating:
5.0

Customer did not leave a comment.

Angela Simon 
Rating:
5.0

Customer did not leave a comment.

Arnold Pernell 
Rating:
5.0

Customer did not leave a comment.

Jerry Smith 
Rating:
5.0

Customer did not leave a comment.

Ethan Cohen 
Rating:
5.0

Customer did not leave a comment.

Yadira ToroRodriguez 
Rating:
5.0

Customer did not leave a comment.

Richard Vanater  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frieda Martin  |  Overall Experience 
Rating:
5.0

Very professional service!

Richard Vanater 
Rating:
5.0

Everyone was extremely friendly and helpful

DENISE HARLEY  |  First Impressions 
Rating:
3.0

I dropped the truck off after hours

Marcus Matthews 
Rating:
5.0

Customer did not leave a comment.

Rasheed Knibbs 
Rating:
5.0

Customer did not leave a comment.

jesus eduardo 
Rating:
5.0

The team was fantastic they made sure I had the best experience and equipment I have no bad complaints

Micah High 
Rating:
5.0

Keep doing what u do

Elias Barnes 
Rating:
5.0

👍🏻👍🏻👍🏻

chris hohl 
Rating:
5.0

It was great

NAJEH SALEM 
Rating:
5.0

Thanks

samuel aninakwa 
Rating:
5.0

Customer did not leave a comment.

Kelly Carson  |  Overall Experience 
Rating:
5.0

In & out with no problem

JEROME GOWDY 
Rating:
2.0

I guess walking customers out to inspect the vehicle with them is obsolete now. The customer service was not good, and it felt like we were bothering the employees.

Jarvis Clark 
Rating:
4.0

The layout of the location could be better! There are so many U-Haul trucks, vans, etc. it is hard to drive and access the storage unit location and get to the U-Haul customer service office.

CHARLA BARBER  |  First Impressions 
Rating:
5.0

Friendly fast service. Exceptional customer service. My go to place for rental trucks.vans and trailers !!!

Harvey Adams 
Rating:
2.0

I have used this location before. The experience I had this time was not usual. I returned the equipment hours prior to my expected return time and received 2 calls the next day asking when I'd be returning it. I headed straight up there to get a resolution. They found the truck but nit the keys. By the time I returned home I finally had my final bill.

Earaldine Moore 
Rating:
3.0

The location is what hurt the process. There is so much traffic in that area you can already know that it's tough going in and tough departing.

Bart Salsman 
Rating:
5.0

Great customer service!

RICARDO MARTINEZ 
Rating:
5.0

Seamless check in. No issues.

Jeffrey Tatro 
Rating:
5.0

Customer did not leave a comment.

Linda Kunin 
Rating:
4.0

Customer did not leave a comment.

BLAIRD PRICE 
Rating:
5.0

Great service and trouble free check out

Harikrishnan Kandaswamy 
Rating:
5.0

Customer did not leave a comment.

Terrence Robinson 
Rating:
5.0

Overall experience was great! Staff was wonderful!

MELISSA SCRUTCHINS  |  Overall Experience 
Rating:
5.0

The truck was clean however it is in bad shape.

Philip Cunard 
Rating:
4.0

Make another exit and entrance, pulling in to return a rental is good but at the same time it is also the exit. When your parking lot is full it makes it hard to maneuver when returning rental or leaving.

Robert Griever 
Rating:
5.0

Customer did not leave a comment.

Darren Ward 
Rating:
5.0

Customer did not leave a comment.

Beckie straw 
Rating:
5.0

Great location! Professional, knowledgeable and friendly staff. Will definitely use this location again for all of my moving needs, highly recommended!

Sean Jordan 
Rating:
5.0

Customer did not leave a comment.

Crystina Williams 
Rating:
2.0

I had a terrible time with trying to rent the uhaul, I went to one location and was there 45 mins trying to rent and the computer kept messing up after I went the day before to make a reservation for 545pm, then the called the district manager and he couldn't figure it out so they send me to another location 4 miles away and i go there and wait another 25- 30 minutes to get a uhaul, the guy was having trouble with reserving my uhaul. It was definitely a bad experience. So upset, I didn't get uhaul til 8:15

Stanley Collazo 
Rating:
5.0

Customer service was great, the guy that hooked my trailer up did a perfect job and was excellent.

Brandon Wells 
Rating:
5.0

Fast abd easy

Kevin Ramirez 
Rating:
5.0

Customer did not leave a comment.

Fredrick Byrd 
Rating:
5.0

Customer did not leave a comment.

AKEF BAKIR  |  Overall Experience 
Rating:
5.0

Great customer service at store.

Hasson Boyer 
Rating:
5.0

Great customer service amazing team overall. I also have a storage unit at the same exact place it’s always clean and kept up to date I appreciate everyone who’s working there to keep our items and vehicles safe

Micah High 
Rating:
5.0

Customer did not leave a comment.

BILL FIRNBACH  |  Overall Experience 
Rating:
4.0

Tony was amazing! Prompt, calm and responsive. I appreciate the wonderful customer service! Thank you!

Geneva Scott 
Rating:
5.0

GREAT MOVE

Richard Vanater  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARON STEWART  |  First Impressions 
Rating:
5.0

This location was awesome!!!The staff was great!!!The customer service was amazing…The manager has a great team there I’d recommend this location to any and everyone who needs help moving they will get you started and motivate…Thank you for making my move easier!!!HAPPY NEW YEAR

James frazier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vernell HALL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Asha Massop  |  Overall Experience 
Rating:
5.0

Very professional personnel & service

Richard Vanater  |  Overall Experience 
Rating:
5.0

The manager Brandi and the rest of the team were great. Always helpful and understanding.

James Garrott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole Strickland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Armstead Galiber  |  Overall Experience 
Rating:
5.0

As usual, the reps provided above average customer service. Would highly recommend this location

ELSY smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron Grant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Vanater  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonequia Tiggs  |  Overall Experience 
Rating:
5.0

The young men at the storage facility were phenomenal. Extremely helpful and polite. The facilities were very clean and easy to get to. Very pleased with the whole process.

ELSY smith  |  First Impressions 
Rating:
4.0

Satisfied with their service.

MARITZA MCKENZIE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Colin Burke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean Barrett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff Schuler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan Cumming  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph Morenobartlett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bianca tedesco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Weisbrod  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

thomas Bone  |  Overall Experience 
Rating:
5.0

All staff members were awesome !!! Highly recommend to others !!

Tyesha Topps  |  Overall Experience 
Rating:
5.0

Staff was very helpful and polite.

Charles Scoggins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA MCCOY  |  First Impressions 
Rating:
5.0

Staff was very professional and kind.

Gladys Perez  |  First Impressions 
Rating:
5.0

I would like to give a very special thanks to Brandi for her overall professionalism, consideration and understanding with my situation. Her along with Tina was very caring and put forth every effort to accommodate my experience. Thank you Tim Wynn

TIMOTHY WYNN  |  Overall Experience 
Rating:
5.0

No complaints, just wish that it was explained better about if I move out of my storage unit in the early part of the month, that I wouldn't get a partial refund for the unused portion of the month.

Wittye Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amy ahrens  |  Overall Experience 
Rating:
5.0

Brandi is a very valuable GM for UHaul along with her staff.

Nancy Ayers  |  First Impressions 
Rating:
5.0

Brandi runs her location like a well-oiled machine! The technology implementation is complimented by her 5 star customer service. Her staff is polished, professional, and always available when needed...even when I spilled my coffee in the lobby. Brandi's leadership is evident in this location & she has made my multi-phased move a breeze. I successfully retrieved my belongings from my storage units incident free. I will HIGHLY recommend this location to my network for moving storage, supplies, and vehicles!

Rozeita Carlisle  |  Overall Experience 
Rating:
5.0

Great Service

Guy Anthony  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darrell Branam  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Terry Creason  |  Online Move In 
Rating:
5.0

Excellent, Accomodations for my Storage Belongings.

Mark D Morgan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANTOINE ARNOLD  |  First Impressions 
Rating:
5.0

Great service always! Thanks

Timothy Wilkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany Ragsdale  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kea Kirkland  |  First Impressions 
Rating:
5.0

Brandi and the entire staff were truly awesome from the beginning to the end. I will definitely use them next time. And on another note I have rented truck's from this location many times in the past and coming from powder springs I drive past at least 8 locations just to get to this one because their customer service is great.

Reginald Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Waites  |  Overall Experience 
Rating:
5.0

Your best team of employees are at this location

CAROLYN JOHNSON  |  First Impressions 
Rating:
5.0

I’ve had nothing but pleasurable experiences here.

Travis Smith  |  First Impressions 
Rating:
5.0

Great Experience.

STEVEN BAILEY  |  Overall Experience 
Rating:
5.0

Great experienced. Cannot complain

Lisa Gideons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Waites  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kevelin Winfree  |  Overall Experience 
Rating:
5.0

BRANDI AND HER STAFF ARE THE BEST PEOPLE IVE ENCOUNTERED IN A U HAUL LOCATION EVER💪🏾💪🏾💪🏾💪🏾THIS KENNASAW LOCATION IS ALWAYS ON POINT AND SOLVES ALL PROBLEMS THAT IVE HAD👍🏽👍🏽👍🏽👍🏽EXCELLENT TEAMWORK, i recently rented a storage for 3 months and also rented a truck for move in and move out so ive frequent the location regularly and has always been PLEASED

DEMITRA CONDE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Ragsdale  |  First Impressions 
Rating:
5.0

Very nice experience! A++

Patricia Johnson  |  Overall Experience 
Rating:
5.0

Very professional

William Taylor  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jeffers Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Gress  |  Overall Experience 
Rating:
5.0

They had a pull loading dock so I can unload right off the truck! Several carts and a mattress cart were immediately available to help with the items. Very clean and I was able to self check in after hours.

Asha Massop  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Margaret Kingery  |  Overall Experience 
Rating:
5.0

I never knew how easy it was to purchase a unit and to rent a U-Haul truck. My experience was so swift and easy being that its my first time and I was a bit nervous assuming the worst. I was worried for absolutely nothing and me moving in with my husband's help only took 1hr... We moved our 2 bedroom apartment into a 5x10 unit and it was just enough space! Amazing experience I give U-Haul a 10/10

Jonquitta Milerson  |  First Impressions 
Rating:
5.0

Hello, I've had a storage unit at U-Haul 2085 Barrett Parkway in Kennesaw, GA. for the past 5 years, I just moved my things out a couple of days ago, and I was so excited to see all of my belongings intact and looking exactly the same as they did the day that I put them in storage. U-Haul met the need that I had to the fullest. I dare not in this comment without saying, Thank you!! To manager Brandi Mckown, and her staff who was always so helpful and kind whenever I came into the store. I wish every business had customer service like you all. I give you 10 Stars if I could! Thank you again for everything. God bless, Eloise Thomas

Eloise Thomas  |  Overall Experience 
Rating:
5.0

The manager was super helpful and considerate!

mary patrick  |  Overall Experience 
Rating:
4.0

I'm very thankful to the gentleman who walked me through the process, showed me how to clock in and out 👍

clifford colston  |  First Impressions 
Rating:
5.0

thanks!

Morgan Younce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Priscillia Ajaegbu  |  Overall Experience 
Rating:
3.0

I think that they over charge by increasing the rental every 6 months

caroline cooper  |  Overall Experience 
Rating:
5.0

I've enjoyed my experience with U-Haul self storage the process was easy and simple thanks for taking good care of me

Serrita Green  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wittye Wilson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mckensi Cottrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob Lunceford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rob McDowell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amy ahrens  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Telly Hartman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN MCLOUD  |  Overall Experience 
Rating:
5.0

Customer service was awesome

Michelle Anderson-Caraway  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tateisha Hunter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robenson alfred  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Doctor  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Patricia Johnson  |  First Impressions 
Rating:
5.0

Facilities accommodating as were staff.. friendly very helpful. The special offered made it an easy move in. Glad I found this location also..i recommend.

Paul Stover  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sylvia Carrillo  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brandon Carpenter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randy Rose  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREA STAFFORD  |  First Impressions 
Rating:
5.0

Great customer service from all staff. Brandi, Rashasheed, Nate and the entire team is always helpful. I appreciate their dedication.

Clyde Miles  |  First Impressions 
Rating:
5.0

Helpful staff Good customer service

Pam White  |  Overall Experience 
Rating:
5.0

Very good company

Carlos Morales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Roman  |  First Impressions 
Rating:
5.0

Savannah, Brandi, Chris! You were just doing your job, but your kindness and consideration was nothing short of a blessing to me. You never know when someone is going through a rough time and how you make a difference just by being you! Thank you so much! Keep up the GREAT WORK and GOD BLESS! Sharon Weatherspoon

Sharon Weatherspoon  |  Overall Experience 
Rating:
5.0

I no longer needed this space as I completed my move.

Doug Sewell  |  Overall Experience 
Rating:
5.0

Was displaced out of my apartment because of water damage and uninhabitable. Chris really was a life saver for me and made the transition easier. He’s awesome!

DIANA WEAVER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GINA ORTIZ  |  Overall Experience 
Rating:
5.0

Everyone was so nice! And johnathan was such a blessing!Gove that man a raise !The only down fall is some of our things we’re broke, but they could have been the way it was stacked! Overall our experience was a good one!!

DEDRA TATE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scheryl Harville  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert kenney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHABKEIM SIMMONS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaliandra Clarkston  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

kalita agboola  |  First Impressions 
Rating:
4.0

This location was not good about answering the phone

Sederia Graves  |  Overall Experience 
Rating:
3.0

Impossible to contact facility to talk to someone directly.

Colin Ross  |  Overall Experience 
Rating:
5.0

Thank you

Shelia Lowery  |  First Impressions 
Rating:
3.0

Too high a price to pay for a 10 x 10 unit

Alvin Burns  |  Overall Experience 
Rating:
5.0

Thank you

Larry Hackey  |  First Impressions 
Rating:
4.0

The only thing I did not care for was the facility staffing was not able to adapt as customer business greatly increased. Wait times were really excessive for only a single counter associate.

DAVID LARSEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nicole comitino  |  Overall Experience 
Rating:
5.0

Your employee’s were friendly, knowledgeable helpful anytime I had question . The guy who helped me move out couldn’t believe how nice and clean the place was. Thanks

Mark Chimoff  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

AMIR MASON  |  Overall Experience 
Rating:
5.0

Great experience and a very good value.

Russell Farmer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timeka Gabriel  |  Overall Experience 
Rating:
5.0

I have no complaints it was an easy transition! The staff there are very knowledgeable and friendly. Would recommend to everyone! A superior location for sure!

Chrisshauna Coleman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Divya Sosa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arsteen Range  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allison Giddens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CATHERINE DARNELL  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jeshaiah Taylor  |  Overall Experience 
Rating:
5.0

With the trials and tribulations during my transition this location has made me feel complete in my goals to accomplish safe and secure storage for my personal belongings. My mother and I are very pleased and very proud to say that we will always recommend this location to our friends and family. May everyone have a blessed journey.

nicole comitino  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn Jones  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dan Thomas  |  Overall Experience 
Rating:
5.0

The service at this location was awesome, the only thing I had an issue with was the information I was given when making the reservation. I was told that I would be on the ground level and ended up being on the second which is quite if a hassle when it comes to moving things in. I believe that was due to calling the customer service line though. Other than that and a Trish issue due to the customer service team I had a good move

Shania Nicks  |  First Impressions 
Rating:
5.0

This storage unit was a great option for me. I stored large items I only needed occasionally for an exhibit booth at conferences. Were there sometimes minor inconveniences? Yes, but the main problem was everything was so great they were very popular and sometimes finding a parking space at the loading dock was scarce, or I’d have to wait for the elevator a while. But I was always able to do what I needed to. Only reason I moved out was my job moved to another state.

BENJAMIN SPRATLING  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SHABKEIM SIMMONS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Philmon thompson  |  Overall Experience 
Rating:
5.0

We used this location for over a year! Never had any concerns! Great place to store your home goods!

Alexander Robinson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joan Richardson  |  First Impressions 
Rating:
4.0

Our only complaint - we were told that we could get 24-hour access, but were never given an access card. My son was given a code, but two different nights that he brought a load of furniture - the code didn't work. That was really frustrating, as each time we had a loaded truck.

Jason Winokur  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNIE BURTON  |  First Impressions 
Rating:
1.0

Your partial refund policy, or should I say, the lack of a partial refund policy for early closure of a monthly agreement is nothing but a complete rip off. You make money by not refunding the balance of the month that I paid for on top of turning right around and renting the space out to someone else. They call that double dipping. I will never do business with you all again.

David Nuber  |  Overall Experience 
Rating:
5.0

Always went out of way to help with any ?s Very helpful and good people are hard to find.

CODY STEWART  |  Overall Experience 
Rating:
5.0

I really would like to see weekend hours. I picked up my truck on Friday morning and was able to turn it in and access my storage unit on sunday but the center was not open.

Charles Ebarb  |  First Impressions 
Rating:
5.0

Wonderful staff . Thank you for making my load lighter

Shikera Dyer  |  Overall Experience 
Rating:
4.0

I liked the spot for donations at the door. It was convenient for us instead of taking to goodwill. It's nice to see something like that!

AUSTIN NICHOLSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer braverman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Stoeger  |  Overall Experience 
Rating:
5.0

Your kindness and professionalism was awesome big shout out to the entire staff. Thank you all.

reginald hickmon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Evans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chadwick morgan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randy Rose  |  First Impressions 
Rating:
5.0

Brandi and her staff is always a pleasure to work with. I would like to extend a major kudos to Jacob who helped me. He was very kinda and patient with me and my moving needs. I don’t know what is being done in these training but everywhere else needs this. Thanks guys.

Nicole Allen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Cole  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guy anthony  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet Randall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRUNO POTESTA  |  First Impressions 
Rating:
5.0

Nice and clean areas. Well lighted always felt safe inside.pest free very clean Keep up the good work And Thank you !!!

Jose Malacon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaden Thurgood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Chapman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Taylor  |  Online Move In 
Rating:
5.0

Thank you for keeping my storage safe. All staff were helpful and knowledgeable.

luz moldonado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jermani King  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wanda Berning  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN ANDERSON  |  First Impressions 
Rating:
5.0

Guy who checked me in was great . Walked me over everything

CODY STEWART  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Morin  |  Overall Experience 
Rating:
5.0

All My friend use u Haul.

GREGORY MEDLOCK  |  First Impressions 
Rating:
4.0

Very helpful

Darrell Branam  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jerimie Jowers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nasha Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paige Decker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elizabeth martin  |  Overall Experience 
Rating:
5.0

Everyone very courteous & professional.

elizabeth martin  |  Overall Experience 
Rating:
5.0

The young black man at the counter was very helpful and professional.

gary stephens  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PHILIP LIGHTS   |  Overall Experience 
Rating:
3.0

The second floor was full of cans and buckets collecting water, some completely blocking the walkway. It made me question if my belongings would be safe from water

David Krempa  |  First Impressions 
Rating:
5.0

Good service.

ENRIQUE PASTRANA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

logan PHELPS  |  First Impressions 
Rating:
5.0

Would use this facility again if we need storage

DAVID FILES  |  Overall Experience 
Rating:
5.0

The best place to store things

warren smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arturo Morales  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chedric Kidd  |  Overall Experience 
Rating:
5.0

I have always had a great experience at U-Haul with truck rentals and storage. Great work guys!!

kevin jones  |  Overall Experience 
Rating:
5.0

Friendly helpful folks a great experience

Michael Calli  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Conroy Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stacy willis  |  Overall Experience 
Rating:
5.0

Thank you for keeping a clean facility. Your staff is the best example in the any business.

Euphemia Ndeti  |  Overall Experience 
Rating:
5.0

My ratings are for the store staff only. They have been great for the past 15 years. My review of your customer service line would be just the opposite. Extremely long hold times. Rude and not at all helpful!!! I am really not happy that the store lines go to your central location as no one can resolve any problems, all they say is they can’t do that, call the store. Well darn it, I did call the store number but ended up at the Customer Service department. Finally, I drove down there and left a message for the store manager, Brandi Landrum, to call me. She did so as promised and gave me her personal cell. She resolved the issue.in less than 5 minutes. If I have to deal with you central office service people again, and they are as horrible as they were last Saturday, I’m moving to another climate control storage facility. There are lots of them around here now and they are less expensive. $189 a month is a bit ridiculous when I can get the same size at lifeproof storage for $99. My rent has doubled in 15 years but my salary hasn’t.

Janet Nash  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IRAIDA GONZALEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candice davis  |  Overall Experience 
Rating:
5.0

Thank you for all your help

Rachael Thomason  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

willie watson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bianca Tedesco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHERYN KAHETE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JUANITA VAUGHN  |  First Impressions 
Rating:
5.0

Everyone there at the storage area they are very nice and polite cheerful keep up the good work

shirley sherrod  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber Johnson  |  First Impressions 
Rating:
5.0

I close my storage number 0419 as of March 2020. I did not close storage number 0423 which is still active.

JOANNE SIMPKINS  |  Overall Experience 
Rating:
5.0

Very easy to set account up online. Very friendly and helpful staff.

Byron Golden  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Monet Gentilhomme  |  Overall Experience 
Rating:
5.0

This really worked out for me. I felt safe and secure. I also felt I could access my belongings when I needed to. Thank you for your service!!!

Debra Montgomery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Brooks  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brett Coe  |  First Impressions 
Rating:
5.0

Could use more lighting inside of each unit.

Megin Bacon  |  Overall Experience 
Rating:
5.0

Even though the website overbooked the size unit we had reserved, Brandi was able to give us two smaller units to accommodate us.

Thomas Driscoll  |  First Impressions 
Rating:
4.0

Request military veteran's discount

Charles Flemming  |  First Impressions 
Rating:
4.0

I will rate depending on if all my deposits are returned and they keep what was promised to me

jerimie Jowers  |  First Impressions 
Rating:
5.0

The facility was well-maintained, clean, and bright. The staff was customer oriented and very helpful, despite me needing to change storage rooms three time!

SCOTT POOLE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kelli durden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katrina Ellis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FOLASADE AKINYEMI  |  First Impressions 
Rating:
5.0

Kennesaw U-haul has the best staff and cleanest property in America. The staff needs to receive a bonus in their next paycheck on my behalf. They always have gone beyond to assist me since 2018. I tell everyone I know about U-haul Kennesaw.

carolyn johnson  |  Overall Experience 
Rating:
5.0

You guys are unbelievably pleasant and helpful all the time! Thank you! Great experience!

Derek Mitchell  |  Overall Experience 
Rating:
5.0

The storage was outstanding the staff was exceptional.

DANNIE WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy Bennett  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSE FRANKLIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bianca Tedesco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Selena Warren  |  Overall Experience 
Rating:
2.0

The management team needs to work on their customer service. I do not understand how you work in customer service and do not know how to deliver the service properly. If you are having a bad day that is ok but step off the floor for a second to get yourself together. You never know what a person is going thru yes yes yes but be mindful of the energy that you are spreading. Take leadership classes if you need to.

Keirra Wilcox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott horvath  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helen baudin  |  First Impressions 
Rating:
5.0

My experience at this location has been superb! I've had 3 units there and renting the trucks have been so easy and the staff is always friendly, helpful and nice! Moving can be so stressful, this part of the move has been great!

Derek Mitchell  |  Overall Experience 
Rating:
5.0

I wish the office could close at 9pm,but 7 is good.

CATHERINE DARNELL  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jaquita johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TODD C LEE  |  First Impressions 
Rating:
5.0

Great experience overall, however my Id access code after hours didn't let us in and we were delayed a whole day and issued half day of work because of it.

MIXILINETTE SCHULTZ  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

donna flanagan  |  First Impressions 
Rating:
2.0

Prices was too high

ELLA JOHNSON  |  Overall Experience 
Rating:
5.0

Manager ( Brandy) was very helpful. She went that extra little bit to make our time there go easy . A few hiccups with our code but was handled very well.

Dale meeks  |  Overall Experience 
Rating:
5.0

This U-Haul had it all…Storage, trucks, & supplies. I rented a space for 5-1/2 years and when I took my stuff out of storage for the last time, there was no dirt or even dust on the boxes or furniture. That tells me how well maintained this storage facility is. I will definitely rent a unit again from here.

kelly gonzalez  |  Overall Experience 
Rating:
5.0

Great service!

Mark Cole  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quan Nguyen  |  First Impressions 
Rating:
5.0

The facility and staff served us well. Thank you.

EDWIN GUNN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT MBAKAYA  |  Overall Experience 
Rating:
5.0

Nice. And clean area easy unloading decks. Very pleased Thanks .

Jose Malacon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebekah wells  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARBARA ANGE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luke Pringle  |  Overall Experience 
Rating:
5.0

The " south of the border" of storage.Awsome!

ROBERT CLIFTON  |  First Impressions 
Rating:
5.0

This is a very nice facility. The staff is very nice.

Sheryl LUITJENS  |  Online Move In 
Rating:
5.0

Staff was great! Facility is way better than you would expect! Overall, very satisfied!

RYAN WALLACE  |  Overall Experience 
Rating:
5.0

Everyone that I chatted with in Person or on phone was very pleasant, and helpful. I was only had my storage unit for two months. They made my experience comfortable. 5 stars

LORI-ANN CATERSON  |  Overall Experience 
Rating:
5.0

The Manager was very helpful.A real professional..

Larry Jacobs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaqwon Ward  |  Overall Experience 
Rating:
5.0

Even though the unit I reserved was not available, the staff did their very best to help me with what I needed. I really appreciate them for their help. Thank you!!!!

Terrance McGuire-Span  |  First Impressions 
Rating:
5.0

Staff was professional and polite.

JACQUELINE DENIS DENT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nasha Smith  |  First Impressions 
Rating:
5.0

Rideshare app or website was not compatible with phone, received continual prompts of unable to verify location try again.

TERANCE TAYLOR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VERANISA SIMPSON  |  First Impressions 
Rating:
5.0

The Kennesaw location is exceptionally clean. The restroom in the storage unit lobby was spotless, and I’m a clean freak. I like that there’s an area to leave items you no longer need so others can use them. I really like the carts. There are several available for your use. Not all storage facilities offer carts, and as stated, this location is the cleanest storage facility I’ve ever used. Brandi is very friendly and easy to work with.

karen lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Corey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kwesi King  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

bill bowden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherry newbell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick goss  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eric Walton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Corey  |  Overall Experience 
Rating:
5.0

Great Experience!

CYNTHIA WEISBROD  |  Overall Experience 
Rating:
5.0

I got a tour from a tiny lady that was as sweet as she could be. I signed up on the day after a big storm and your systems weren't completely up. Brandy took care of me and got it all figured out anyway. Great crew. Best facility in kennesaw.

Larry HAll  |  First Impressions 
Rating:
5.0

Excellent Service!

CYNTHIA WEISBROD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vickie Scott  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Arthur Hendricks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

juanita keys  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kemela Carlson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN FOX  |  Overall Experience 
Rating:
5.0

I'd rather drive further to Kennesaw to always work with this team. Theya re AWESOME.

Kyle Spencer  |  Overall Experience 
Rating:
5.0

OFFICE STAFF ALWAYS HELPFUL FACILITY IS CLEAN TO THE MAX

ROB WARREN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mia Bryant Leonard  |  First Impressions 
Rating:
4.0

Nice and secure facility! Some units are really far from the single entrance/exit which makes moving difficult when you have to make multiple trips. Also, you do not have 24hr access.

Sean Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Marshall jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Lacy TFL Orlando  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lydia Kumi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARL ADAMS  |  Overall Experience 
Rating:
5.0

Need more than one person in the office.

LaBRESHA irving  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dennis davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LARRY LEE  |  Overall Experience 
Rating:
5.0

Very professional and codial staff members. Brandi help me me through the process and was very detailed in keeping the process smooth. even the housekeeping was friendly. 5 stars no complaints

Paris Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lamaria jackson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

deborah warren  |  First Impressions 
Rating:
4.0

Do not like the non climate control area. It was so hot about to pass out. Other than that it’s a great place.

LaBRESHA irving  |  First Impressions 
Rating:
5.0

If I have to use them again. I know where to store my stuff and have it safe

warren smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerimiah Bedell  |  Overall Experience 
Rating:
5.0

Excellent and professional staff and service. Super clean facility. The truck was clean, spotless and drove very well. The staff takes great pride in what they do and it shows in the service and facilities they provide. We highly recommend their storage facility and rental trucks!!

DAVID SCHRENGER  |  Overall Experience 
Rating:
5.0

Brandy was very helpful with providing me with customer service.

Paris Moore  |  First Impressions 
Rating:
2.0

I was charged an excess amount but no one cared. The management is rude and while checking out I hear the manager dialing my phone ON SPEAKER and letting it be known she was frustrated with me because I parked my uhaul and then went to the restroom and got the lock off my unit because they were so busy when I first walked in. I guess I didnt move fast enough. My truck was HOURS early to return. When I asked about prorating my unit because I had just paid my unit, I was told if maybe I would have done it yesterday that they could help me. It hasn't even been s week. Uhaul clearly has no concern about customer service or satisfaction. I'm happy to be gone and will share my experience with people I know.

CARMEN BURNS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALAN BARNES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tenya Scott  |  First Impressions 
Rating:
5.0

The facility was above expectations and the staff was very helpful in all aspects.

Peter Turke  |  Overall Experience 
Rating:
5.0

The staff is extremely professional, helpful, knowledgeable and ready to assist to make move in or out a breeze.

la'toya latimer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patricia brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eric batten  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Pennington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeffrey mellom  |  Overall Experience 
Rating:
5.0

I love this store location and the staff is very friendly and helpful. This is a very clean location and the prices are affordable. I would recommend this location to store any items you have. Thanks for making me a happy customer and always being there when needed.

Doxtrenare Doc Talley  |  Overall Experience 
Rating:
5.0

The staff seemed eager to accommodate my needs. They were extremely helpful. They had a great coronavirus safety system and adhered to it for which I was greatful. The facility was very clean. Busy place but courteous And efficient.

brenda fowler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deborah hagin  |  Overall Experience 
Rating:
5.0

The people inside the facility were very nice.

Khai Yeise Jay  |  First Impressions 
Rating:
5.0

Thanks, and keep up the great job !!!!!

calvin johnson  |  Overall Experience 
Rating:
1.0

Pricing is more than 2 times nearby competitors with new & nice bldgs. 10 YEARS there, ZERO late/missed payments. Needed a new unit, would not even consider a SLIGHT price reduction. Bad decision. BYE

CYNTHIA PATTON  |  Overall Experience 
Rating:
5.0

We had a very good experience renting a truck and took advantage of the one month free storage space. We would definitely rent again from uhaul.

Bill Morse  |  Overall Experience 
Rating:
2.0

I never could get into my storage during the hours of operation. It would always be trouble using my access code. Then when I call the number that's listed no one would answer neither return my calls.

Tranette williams  |  Overall Experience 
Rating:
5.0

I live in a different state and cannot check the unit periodically. They have always kept me notified of any problems with the unit or the lock being put on incorrectly by a family member.

SHARYN EDWARDS  |  Overall Experience 
Rating:
5.0

Good job!

Tyrom berry  |  First Impressions 
Rating:
4.0

WE've used U-Haul to transport some furniture from FL to GA. The rental fo the truck was smooth; the only downside: rental storage unit not in the same place where the truck should be returned!

beetriz valadao  |  First Impressions 
Rating:
3.0

I moved my things out the first of the month and did noise up most of the feed I paid the same day I paid. I would like a refund on the unused portion of the month, which was MOST of the month.

William earnest  |  Overall Experience 
Rating:
4.0

The facility and staff are great. Access to the facility is a challenge, which is the only reason for not giving 5 stars.

KENNESAW SQUARE DEALERS  |  Overall Experience 
Rating:
5.0

The storage facility was nice and clean- staff was very attentive and it was conveniently located in an area that I could easily access my items.

Tyrone Smiley  |  Overall Experience 
Rating:
4.0

Accommodating!

YVETTE BUOY  |  Overall Experience 
Rating:
4.0

The storage rooms should be open later on Fridays. Also with the surplus of moving trucks, it’s hard to navigate parking.

BRITTNEY BROADERS  |  Overall Experience 
Rating:
4.0

Good service, the usual, we've used them before.

Otha Bridges  |  First Impressions 
Rating:
5.0

All Good!!

STEVE KOLAR  |  Overall Experience 
Rating:
5.0

From start to finish, the staff at this facility were outstanding! They were personable, friendly and professional. The storage facility was very clean with lots of carts available.

deanne foley  |  Overall Experience 
Rating:
5.0

Renting the space was easy. All charges were explained. The unit was shown and the entry was explained. Thanks for positive experience.

Monica Amerson  |  First Impressions 
Rating:
1.0

Was expecting to receive free storage promotion but didn’t

shannon dye  |  First Impressions 
Rating:
5.0

none

STEVEN HINES  |  Overall Experience 
Rating:
5.0

Awesome team!

Kynisha Seymore  |  Overall Experience 
Rating:
5.0

Evey one was so nice and helpful I would use this uhaul ever time thank you for all your help

Erin Blocker  |  Overall Experience 
Rating:
5.0

Was a good place.

Tammy Fitzpatrick  |  Overall Experience 
Rating:
4.0

The staff here is amazing. Jonathan went well above and beyond to help me thank you .

Robert Crowe  |  First Impressions 
Rating:
4.0

The staff did a great job.

ross routh lll  |  Overall Experience 
Rating:
5.0

Great customer service. Clerk went above and beyond to meet my needs even in short notice.

Sarana harford  |  First Impressions 
Rating:
5.0

Excellent service!

Liza Rogers  |  First Impressions 
Rating:
1.0

I had automatic pay with a payment date of the 19th. I moved out on the 18th but U-haul claimed the payment date was the 17th. Improperly charged for a full month ($192.00). I tried to resolve.

Edward Rease  |  Overall Experience 
Rating:
5.0

My storage unit was very clean. The staff was very professional and helpful with my truck rental and storage unit rental.

Ruth Gillespie  |  Overall Experience 
Rating:
5.0

I will definitely use this storage facility again if the need arises.

deborah maddox  |  Overall Experience 
Rating:
4.0

U-haul made it easy to rent a vehicle and gave me my first month of storage free at a time when I really needed the convenience and break from cost. They were easy to deal with and helpful.

Eric Carr  |  Overall Experience 
Rating:
4.0

Very good service, but my name was spelled wrong and the wrong phone number listed and given to the delivery woman.

Laurie Youngeers  |  Overall Experience 
Rating:
5.0

Curtious, friendly and extremely professional.

Janith Gamble  |  First Impressions 
Rating:
5.0

Very very very nice people! Please give them a pay raise for their hard work.

Edward Rease  |  First Impressions 
Rating:
2.0

My u box was delivered late box damaged and my items damaged they gave me the run around, transferred me back and forward and still didn’t fix the problem I want my money Back such terrible business!

JeReyna Stokes  |  Overall Experience 
Rating:
5.0

Brandy was exceptional and made our first time storage rental easy to understand and answered all of our questions thoroughly. Would recommend the Uhaul storage to any of our family and friends.

Mindy Bingaman  |  First Impressions 
Rating:
5.0

Alexis the Ubox deliverer was excellent!

Kelly Luskry  |  Overall Experience 
Rating:
5.0

Staff was very helpful and informative.

Monica sanders  |  First Impressions 
Rating:
5.0

People in the office always helpful, friendly and kind. A great experience if you need storage. Thanks!

TIMOTHY CLEARY  |  Overall Experience 
Rating:
5.0

Front Counter Staff very friendly, courteous and knowledgeable.

William Awtrey  |  First Impressions 
Rating:
5.0

I switched to have my pod delivered rather than dropped off at the facility. They were super friendly and helpful to make that arrangement. The woman who delivered the pod was awesome!!

Aprille Thurheimer  |  Overall Experience 
Rating:
1.0

I was a rental custodies 2 years and paid the final bill in full $159.95 and I moved out on the 15th only to be told they would keep the full amount and not prorate the amount.

BRUCE RICHARDSON  |  Overall Experience 
Rating:
5.0

I used a truck and three Pods, the pods contained everything from fine china to garage tools weighing hundreds of pounds. Nothing shifted during transport, nothing broken in any way. A first!

Frederick James  |  Overall Experience 
Rating:
5.0

Staff was very helpful and communicative when I was ready to have my U-boxes delivered after a cross country move. I appreciated having one less thing to worry about!

Stephanie Scott  |  Overall Experience 
Rating:
1.0

Do not use the Upod service from this location.They misplaced my box multiple times and also had it assigned to another person. Luckily I had a lock on it to prove it was mine.

Henry Bravo  |  Overall Experience 
Rating:
4.0

I'm happy with everything about U-Haul, EXCEPT that my U-Box was not ready for access the day and time of my scheduled appointment. I had to come back the next day, so that was a big inconvenience.

JESSICA FISHER  |  Overall Experience 
Rating:
2.0

My recent experience was disappointing. It's ridiculous that none of your people can be reached directly when working on a problem! I was over charged. It took an inordinate amount of time to resolve.

Brenda Vaughn  |  First Impressions 
Rating:
2.0

This Uhaul has bad customer service. I advise you to use a different company when it comes to using Uboxes.

Marlissa Edwards  |  Overall Experience 
Rating:
1.0

Staff is incompetent. Was quoted one price then charged more. Credit card was charged 2nd time without authorization called the Manager several times and left messages, he would not return my calls

GARY LEE KIN  |  Overall Experience 
Rating:
5.0

N/A

Mark Jessup  |  Overall Experience 
Rating:
3.0

Great service, the only issue was it took a week for uhaul to take back the empty container

Marcus Barkley  |  Overall Experience 
Rating:
4.0

Great customer service

DEBORA PETERS  |  Reservation 
Rating:
5.0

The storage unit and the rental office for the trucks together very convent , what you need is there for you. Very very good.

john haight  |  Overall Experience 
Rating:
5.0

We had a great experience using both the U-Haul truck and renting a storage unit. Would highly recommend them.

Katherine McKinnon  |  Overall Experience 
Rating:
5.0

Highly recommend this company. The employees were very friendly and helpful. Thank you

Rhonda Fullerton  |  Overall Experience 
Rating:
4.0

The service at the counter and by the Ubox drop off staff were both amazing. However I was never notified if my Ubox has been picked up and stored yet and it has been 2 days. On hold 15+ min twice

Tawnee Waldron  |  Overall Experience 
Rating:
5.0

Staff friendly and returned phone calls! They worked with me on the tight deadline with moving in.

roy reboucas  |  Overall Experience 
Rating:
4.0

I am unable to comment on the facility because I did not visit your location. However, your driver Alexis was great! She was pleasant, fast, communicated well and was easy to work with!

Jarveen Pearson  |  Overall Experience 
Rating:
3.0

The people behind the counter do not know how three ubox process works. It took 3 tries to get my ubox out of the "warehouse"

Jack Van  |  Overall Experience 
Rating:
4.0

No problems at all

diane watts  |  Overall Experience 
Rating:
5.0

Very good experience !

Carol Williamson  |  Reservation 
Rating:
5.0

The customer service was really good. The delivery person did a great job, she went the extra steps to place the box where I needed it.

Marion Durham  |  Overall Experience 
Rating:
5.0

Did a nice job with my unit

ERIC BATTEN  |  Overall Experience 
Rating:
2.0

My u box was not delivered on the date Uhaul Committee to delivering. Received 2 calls telling me it would be delivered on Friday 9/28 but it wasn’t. Couldn’t get anyone to answer the phone x2 days.

Ellen Langford  |  Overall Experience 
Rating:
1.0

I was charge for an entire month when I was only trying to have my things shipped there and picked up

shani Mellon  |  Overall Experience 
Rating:
5.0

Keep up the good work fast service and wonderful cheerful staff.

shirley sherrod  |  Reservation 
Rating:
5.0

Excellent service , the best in the market. Highly recommended. I'm very pleased with Uhaul customers service. !!!

sarah fermin  |  Overall Experience 
Rating:
5.0

thank you

AMY AHRENS  |  Overall Experience 
Rating:
5.0

Good job

Cynthia Jensen  |  Overall Experience 
Rating:
4.0

na

James Findlay  |  Overall Experience 
Rating:
5.0

I would definitely use this facility again if the need arise. There are other storage companies closer to where I live but I wouldn't consider them at all. I felt safe and secure at U-Haul.

Amanda Barthelemy  |  Overall Experience 
Rating:
1.0

U-Haul changed delivery date 1 day b4 planned day with a call and no msg left. I was given Incorrect info that I couldn't pickup the U-Pod w/my truck. I inconveniently picked-up the Pod 5 days later.

ANNIE MARTIN  |  Overall Experience 
Rating:
5.0

We did not go to the facility. Our Uboxes were delivered promptly and picked up when scheduled. The employee was courteous and efficient. It was an excellent experience.

Debbie Jantz  |  Overall Experience 
Rating:
5.0

Very helpful and kind staff.

Matthew Ferrara  |  Overall Experience 
Rating:
4.0

Everything was great through my storage experience, however I did notice two different people that didn’t seem to own a storage unit just walking around the facility and then left when I saw them.

Benjamin Harmon  |  Overall Experience 
Rating:
5.0

The service was excellent but.....the reservation isn’t until September 22.

BOBBI CARLTON  |  Reservation 
Rating:
4.0

We had a hard time getting ahold of people to help us schedule a time to pick up our Ubox. The local store never answered the phone and the main customer service # gave varied answers to our questions

tricia fox  |  Overall Experience 
Rating:
1.0

Belinda the assistant manager is so rude and does not know how to treat customers. First she needs to go get a facial and then take a training course on how to handle customers.

Shannon Patrick  |  Overall Experience 
Rating:
5.0

Great overall experience

MARSHA FLOWERS  |  Overall Experience 
Rating:
5.0

All of the staff that I interacted with were very friendly and helpful.

Anthony Thomas  |  Reservation 
Rating:
5.0

The staff and manager, Rob, were outstanding!!!

hannah willard  |  Overall Experience 
Rating:
4.0

"killer" deal breaker:was never informed that prices increase. Only found out after already moved in.You dont do business like that, especially to people on fixed income like me.

Mildred Stubblefield  |  Overall Experience 
Rating:
5.0

The overall experience was great. If I move again, I will use U-hail. It would have been better in the U-boxes were picked up earlier. It took a week to pick them up after we finished unloading.

Drago Petrusic  |  Overall Experience 
Rating:
5.0

Everything was great, reservation over the phone let me know all that I needed and the transition into storage and returning the truck was simple and easy. Had to change my return time with no problem

Benjamin Harmon  |  Reservation 
Rating:
5.0

My experience at U-Haul was a good one. The staff was friendly and professional. I would not hesitate to use them for any of my future moving or storage needs. L. J. Reed.

Leon Reed  |  Overall Experience 
Rating:
4.0

No comment

DACIA SFERRA  |  Overall Experience 
Rating:
5.0

Very good service thank you verry much.

Manuel Grajales  |  Overall Experience 
Rating:
1.0

I had a HORRIBLE experience here. Every single time that I needed to access my UBOX I had to wait. And there are not enough certified fork lift operators. I hated it ,it was very annoying. Hated it!

ELVISA THOMPSON  |  Overall Experience 
Rating:
4.0

Good place for storage

Donigan towers  |  Overall Experience 
Rating:
5.0

thank you, I was very well pleased with every thing

Laurence Parison  |  Overall Experience 
Rating:
5.0

The U-Box was the perfect solution to my temporary storage needs. Scheduling was hassle free, and the delivery and pick-up operator was cheerful and helpful, and on time!

Mike Seale  |  Overall Experience 
Rating:
5.0

The U-Boxes I rented were just perfect for my needs. They were delivered and picked up by Alexis and she did a Great Job. She was very Professional, well skilled and knowledgeable about the service.

ROSE CUNDY  |  Overall Experience 
Rating:
4.0

Nice, Friendly staff and knows how to communicate the process to you. Ubox delivered without error & no damages.

Caretta Seay Bell  |  Overall Experience 
Rating:
5.0

Awesome service

SYLVESTER JONES  |  Overall Experience 
Rating:
5.0

Affordable space

Donald Browne III  |  Overall Experience 
Rating:
5.0

We had no issues with our UBox rental. Staff and employees are helpful, and friendly.

Mary Darr  |  Overall Experience 
Rating:
2.0

They were under staffed. I waited more than 30 minutes. The agent was new and not familiar with exactly what to do.

CHERYL TRIPLETT  |  Overall Experience 
Rating:
4.0

7pm closing for the storage access wasn’t ideal. I work until almost 6pm, so trying to get to the unit in time when I needed to was nearly impossible. That was the only downside to using the facility.

Michael Chapman  |  Overall Experience 
Rating:
5.0

It has been a pleasure doing business with this company.

IRVIN FITZGERALD  |  Overall Experience 
Rating:
3.0

Manager was not friendly at all. Otherwise staff was very friendly. Manager is a jerk that is not personal at all.

amar reddy  |  Overall Experience 
Rating:
5.0

New woman associate was very accomadating

william huckins  |  Overall Experience 
Rating:
1.0

uhaul installed ball and hitch came unscrewed while towing

Colleen McMahon  |  Overall Experience 
No reviews have been submitted for this location.

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