Customer Reviews for U-Haul Moving & Storage of Katy

13,975 reviews

20435 Katy Frwy   Katy, TX 77450
(W @ Fry Rd)

(281) 599-8808

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(281) 599-8808

20435 Katy Frwy
Katy, TX 77450
(W @ Fry Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Bill Brechler 
Rating:
5.0

Awesome customer service. A little bit of a wait time but not too bad. The person that reserved the truck for me was very polite and quick and obviously knew what he was doing. The truck was in perfect condition. And Chad, the person that helped me when I returned the truck was very friendly and efficient. Also, the price was great. Will always use U-Haul for my moving needs. Thanks!

Robert Bishop 
Rating:
5.0

Customer did not leave a comment.

Daniel Bogdan 
Rating:
4.0

Customer did not leave a comment.

David Pierce 
Rating:
5.0

Customer did not leave a comment.

Li Hong Chen 
Rating:
5.0

Customer service was excellent and quick to respond to service calls. The technician arrived fairly quickly and did a great job. Props to great customer service and concern to customer care. I would highly recommend this location to anyone.

Chally Salii 
Rating:
5.0

This location is the best I have ever rented at. Clean and organized. Every person was at their best.

Ronnie McCann 
Rating:
5.0

I have rented trucks before and this truck has absolutely no suspension. Never drove a vehicle that gave me a bad headache and my eyes and chest hurt from the suspension being hard. I'm truly surprised my furniture didn't get broke.

Michael Patters 
Rating:
5.0

Customer did not leave a comment.

Syed Haqqi 
Rating:
5.0

Customer did not leave a comment.

Russell Poese 
Rating:
3.0

Customer did not leave a comment.

ANTHONY HOUSTON 
Rating:
4.0

Customer did not leave a comment.

OSCAR FADUL 
Rating:
3.0

Customer did not leave a comment.

Henry Emery 
Rating:
5.0

Customer did not leave a comment.

Edwin herrera 
Rating:
5.0

The only thing I would suggest for this location to be outstanding, is that the stuff need to be more friendly. Things like say "hi" whe you enter to the store or smile, makes a great difference. All of the rest was fantastic

Julian Duque 
Rating:
5.0

Customer did not leave a comment.

Jeffery Reed 
Rating:
5.0

Nothing

GILBERTO RINCONES 
Rating:
5.0

I can always count on you guy’s for my needs in transportating my motorcycle… Thank you so much

Michael Stonestreet 
Rating:
5.0

Customer did not leave a comment.

ANDRES GARCIA-MUNOZ 
Rating:
5.0

Very helpful guys

Mahmoud Ibrahim 
Rating:
5.0

Excellent customer service

mary olabintan 
Rating:
5.0

Excellent and great customer service

Cheri Underwood 
Rating:
3.0

Customer did not leave a comment.

Dora Barnes  |  Overall Experience 
Rating:
5.0

Everything was great!

BILL BISHOP 
Rating:
5.0

Customer did not leave a comment.

James Kelly 
Rating:
5.0

Nothing - service was great, checking in and out was great - guys were very helpful. Installation is excellent and work to a high quality.

Chris Freaney 
Rating:
3.0

During the return of the rental truck the person who was assisting us was not nice and not helpful at all about the final charge.

Ely Ray Juanillo 
Rating:
5.0

good service and friendly people

Enrique Aguilar Aguila 
Rating:
5.0

Customer did not leave a comment.

Corrine Drom 
Rating:
4.0

El truck está a lleno de polvo y nadie habla español en ese local

adis cirion sostre 
Rating:
5.0

Excelente

williams martinez 
Rating:
1.0

Make night return easier. I downloaded the app just like the sign said, but there was no “Return Equipment “ tab when I downloaded it and tried to drop it off over night. The sign at the night drop off said I will be charged a “service fee” if I don’t use the app to return the vehicle, I tried to use the app, there was no “return” option, and I got charged extra. This is very unprofessional, if y’all want me to download the app to return, make it where it works. I will not be recommending anyone to this location, or probably U-Haul at all. There are cheaper, more convenient options.

Anthony Kessner 
Rating:
5.0

Customer did not leave a comment.

Youyang Yang 
Rating:
5.0

Customer did not leave a comment.

Jessica Izaguirre 
Rating:
5.0

Customer did not leave a comment.

Francisco Delgado 
Rating:
4.0

Customer did not leave a comment.

Judith K Lucas 
Rating:
5.0

Very helpful staff

Johnny Blanchard 
Rating:
5.0

I felt rushed on the initial customer service call before being directed to the pick up location. However once at the pick up location on the Katy Freeway, Steve W. was friendly and very helpful.

Joseph Rios 
Rating:
5.0

Customer did not leave a comment.

daniela medina 
Rating:
4.0

Customer did not leave a comment.

Valerie Pieroni 
Rating:
4.0

I tried to get the trailer by my house in Humble Texas and was so frustrated with the place ( at Will Clayton and highway 59) I left and got the trailer in Katy The man in Humble couldn’t speak English he would talk into his phone and have it translate to English for me to read. The place smells like urine it was awful

Charles SIMS 
Rating:
5.0

Customer did not leave a comment.

Donnell Hudson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Allen 
Rating:
4.0

Great service

BARBARA LYNN CUMMINGS 
Rating:
4.0

Drop the pictures for after hours check-ins. The app does not work.

MICHAEL WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Christy Kirvan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Phillips 
Rating:
5.0

Customer did not leave a comment.

tyronza harris 
Rating:
5.0

Mike and his staff do a good job of keeping the place clean and functional. There is always paper in the restroom and people are always visible helping customer get done what they need to do.

GS Bunch  |  Overall Experience 
Rating:
3.0

Charges were outrageous. 7 dollars a day for a dolly I used for 1 thing is ridiculous

HOSEA LYLE VEALS 
Rating:
5.0

Speed and friendliness

HENRY GONZALEZ 
Rating:
4.0

Customer did not leave a comment.

James Aguilar 
Rating:
5.0

Customer did not leave a comment.

Natalia Shapoval  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ayobami Awe 
Rating:
5.0

Nothing

Tammy Howell 
Rating:
5.0

The staff was so helpful and the check in and check out process was so fast and easy. Thank you

CLAUDIA HUDSON 
Rating:
5.0

Customer did not leave a comment.

Lynetta Morell 
Rating:
5.0

Customer did not leave a comment.

Michael Saldivar 
Rating:
5.0

Customer did not leave a comment.

Melodie Stark 
Rating:
5.0

Customer did not leave a comment.

Rebecca Webster 
Rating:
5.0

Customer did not leave a comment.

Jessica Johnson 
Rating:
4.0

Customer did not leave a comment.

JOE APODACA 
Rating:
5.0

Customer did not leave a comment.

Robert Carr 
Rating:
5.0

Customer did not leave a comment.

Orlando Reyna 
Rating:
5.0

Customer did not leave a comment.

HECTOR GUARDADO 
Rating:
5.0

Customer did not leave a comment.

Jim Calvert 
Rating:
5.0

Send receipts in a timely maner

HERMENEGILDO VALDEZ RODRIGUEZ 
Rating:
5.0

I ordered a hitch and tow package installation. Turns out I didn't need the tow package install and was refunded my money. I am very grateful this business didn't try to take advantage of me. Also, the employees were very nice and showed me how the tow hitch went on the vehicle and where the 7 way and 4 way electrical connections were already installed on my vehicle.

David Dew 
Rating:
4.0

Customer did not leave a comment.

randy clark 
Rating:
5.0

excellent value

James Fulmer 
Rating:
5.0

Customer did not leave a comment.

Billy Walker 
Rating:
5.0

Customer did not leave a comment.

Veera Venkata Ki Boddupalli 
Rating:
1.0

The guy was helpful. But he came around 15 mins later and no one else was there. So not sure why was he so late.

Ammar Saifuddin 
Rating:
5.0

Customer did not leave a comment.

Darrell Gorman 
Rating:
1.0

Customer service and employee training is extremely lacking and needs to be addressed…I will not be ever using this location or U-Haul again.

chris cecil 
Rating:
1.0

Rude and unable to answer simple questions.

Robert Murangira 
Rating:
5.0

Since I booked , I have received an excellent attitude from all employees. Great job.

Andres SUAREZ 
Rating:
5.0

Customer did not leave a comment.

Hunter Garcia 
Rating:
5.0

You can continue to offer the same exceptional service that I received.

Beverly Norris 
Rating:
5.0

Customer did not leave a comment.

Stephen Thomann 
Rating:
5.0

Customer did not leave a comment.

ernest weze  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron Duesterberg 
Rating:
5.0

Great experience! Would rent again!

Mark Homma 
Rating:
5.0

Customer did not leave a comment.

VICTOR ROSAS 
Rating:
3.0

Customer did not leave a comment.

Derick Hardy 
Rating:
4.0

Have truck ready for reserved customer.

Kenneth Slajer 
Rating:
5.0

This location is always very helpful but this time we chose to hire men to help get the truck loaded. The hardest part of this rental was getting in touch with that company after I received a call from those folks the day before to cancel because they had car trouble. When I called U-Haul I was told they didn’t have anything to do with the hired help part so I called the number on the contract. Anyway, it was not easy to request the refund but I ended up getting it done via email. You might have your folks talk specifically about that part when a truck is picked up.

Patricia Trull 
Rating:
5.0

Customer did not leave a comment.

Carlos Guevara 
Rating:
5.0

Muy bien los recomendaré a mis amigo

Bates Carlos 
Rating:
5.0

Customer did not leave a comment.

Frederick Walker 
Rating:
3.0

Customer did not leave a comment.

Laurie varner 
Rating:
5.0

Very impressed with the inventory!!

James Fulmer 
Rating:
5.0

Customer did not leave a comment.

Jason Jacob 
Rating:
5.0

My drop off location was so close to my house that made it nice on a cold rainy night. Thank You for allowing me to drop off my rental trailer this easy way. I Will rent from you again.

Mary Garcia 
Rating:
3.0

Same comments as above

Janice Mayes-Clayton 
Rating:
5.0

Smooth and easy they also made sure I had enough mileage so I didn’t have to pay more and not go over from my long journey to Tulsa

audreamya thomas 
Rating:
5.0

There was only one problem. When I used the website to return the vehicle (after hours) I accidentally put the wrong expiration date for my credit card and the website would not allow me to go back and correct it. When I logged in again it did not let me back into the reservation. I will have to call the office in the morning.

Charles Shumate 
Rating:
5.0

Customer did not leave a comment.

ANDERS BERN 
Rating:
3.0

Customer did not leave a comment.

CLIFTON COURTNEY 
Rating:
5.0

My experience at the location was excellent and in line with previous experiences with U-Haul. The only annoyance was during the checkout procedure I was required to answer several questions which I had already answered on the on-line reservation page. Not a terrible thing, just wonder why you wasted my time and his.

John Case 
Rating:
4.0

The tire on passenger side was not seated correctly, lost air and blew tire on outter dually. Could of been prevented. Credit to roadside service team to get it fixed quickly.

Sharlene Lindsay 
Rating:
5.0

Customer did not leave a comment.

John Nicknish 
Rating:
3.0

Not happy about time. Your bring back time starts before your hooked up so you loose 15 to 20 minutes while they hook up the trailer . Doesn't seem like much let's be fare if I'm 15 minutes late bringing it back will they charge me an extra day?

Larry Shipman 
Rating:
5.0

You have good people for work and friendly I love their work

Mohammed Shaikh 
Rating:
5.0

Customer did not leave a comment.

MILDRED RUSH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donovan Rouser 
Rating:
5.0

Good job..

michael jordan 
Rating:
4.0

Customer did not leave a comment.

Christian Rodriguez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Haleigh Lutz  |  First Impressions 
Rating:
5.0

The services was great and the associates were very friendly and helpful

Candace Freitas  |  Online Move In 
Rating:
5.0

This storage company has been amazing. I went through a very difficult time. They were able to work with me. I stored my things you can definitely trust their Security system. The staff there is easy to communicate with and they're very understanding. Thank you guys so much for being amazing!!! I definitely recommend keeping your belongings here!!

Sonia Vargas  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

alexis bidds  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julart Rhey Corriente  |  Overall Experience 
Rating:
5.0

I highly recommend this facility the manager Mike is professional, courteous, and will go over and beyond including the staff . Thank you.

AUDREY DANTES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DASHANA Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donovan Gamble  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon Harris  |  Overall Experience 
Rating:
5.0

I have been at this facility for years and was very happy every time with the condition, personnel and services. Highly recommend!!!

Tara Racer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sarah Mejia  |  First Impressions 
Rating:
5.0

Thanks for the professionalism

Jonathan Morrissette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcial Cruz  |  First Impressions 
Rating:
3.0

My overall experience is okay. The ONLY staff I want to acknowledge is CHAD. It is the reason I chose the option that the staff is helpful & the reason I gave it 3 stars. Chad is an amazing hard worker & actually cares about the customers unlike others who work there including the manager. The management there is TERRIBLE!!!!!!! He seems very racist & he is the only reason I will NOT be returning to U-Haul or recommending them to anyone!!!! I hope this facility can do a better job in the future for the customers.

Stephanie Avila  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LACY GIPSON  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

hevert zamora  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ashton hernandez  |  Overall Experience 
Rating:
5.0

Thank you Mike and all your staff for keeping your U-Haul center so nice and safe and secure and forgetting my pods moved to the correct location

robin WILT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donovan Gamble  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN WILSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valeria Alexander  |  Overall Experience 
Rating:
3.0

I don't understand that you pay all of this money every month Rich go up on you without notice and then you move out almost a month early but they've already taken their payment there is no refunds available prorating that month that's robbery. Will never use U-Haul again there are other options out there. And when you ask employees about a refund they almost laugh at you.

Dion Ramsey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JADA MCINTYRE  |  Overall Experience 
Rating:
5.0

Pricing for storage units are very high compared to competitors in the area.

Susan Minahan  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Catherine Lynch  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brooke Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nikki Reed  |  Overall Experience 
Rating:
5.0

I could use it if need arises next time

o'brian Johnson  |  Overall Experience 
Rating:
5.0

Great job! I think a demo on how to use the card key could be helpful as that was a little confusing.

Jenn Nascimento  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

AARON MITCHELL  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brooke Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Nalepa  |  Overall Experience 
Rating:
5.0

Thank you for 8 years of great service. Through all the weather events that occurred during that time, the facility remained operational and weather tight. Our items were as clean and in excellent condition after those 8 years as when we first stored them. Operating hours provided easy access to our unit. Staff were always friendly and very helpful.

Timothy Stastny  |  Overall Experience 
Rating:
2.0

Wait time for a carts is 30 minutes +. Some customers taking 3+ carts at once. No clear rules outlined by corporate in store.

Jonathan Ward  |  Online Move In 
Rating:
5.0

The staff is very professional and helpful every visit. The facility is very clean, organized, and secure. Thanks for making me feel welcome.

Joann Lumpkin  |  Overall Experience 
Rating:
5.0

I would recommend the storage to anybody that needs one

irene ramirez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marc Reynolds  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Priscilla Johnson  |  Overall Experience 
Rating:
4.0

Only complaint is that the door would get stuck and the latch was damaged from them cutting off a lock before I moved in. I reported it when I moved in, again half way through my rental and again when I moved out.

Richard Siniscalchi  |  Overall Experience 
Rating:
5.0

The storage was just what I needed

Charlotte Hall  |  First Impressions 
Rating:
1.0

My belonging was stollen and I'm very upset about it.

OLUWADAMILOLA ABIODUN-ADEWUSI  |  First Impressions 
Rating:
5.0

I used this U-Haul facility for years. Never any problems, the facility was well maintained. I just don't need storage anymore. I highly recommend this facility to anyone who does!

SUZANNE SCHROEDER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JERONE HUNTER  |  Overall Experience 
Rating:
5.0

The person who helped us check truck in and get storage was super nice and friendly. He explained everything to us perfectly I always recommend Uhaul for moving trucks, supplies, and storage

Darold Boyd   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

freddie jackson  |  Overall Experience 
Rating:
5.0

NA

Kenya Turner  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bridgett Moore  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Keith Maeweather  |  Overall Experience 
Rating:
4.0

It cost more than other locations which is so the customers are paying all the taxes

STY CLAVAUGE STYALE  |  Overall Experience 
Rating:
4.0

Unfortunately, my unit looked like the previous lock had been cut off and damage was done to the slide. I was told my lock would be inside but it wasn't. Also, the door didn't close properly. When I reported it they gave me a lock but I don't know that they actually made a record of the problems.

Richard Siniscalchi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monique Baker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ruth johnson  |  First Impressions 
Rating:
5.0

The Associates at this location are absolutely amazing! When I tell you these guys have an excellent group of men and women working here I mean it. I had to deal with about 4-5 different people and they were all so so so nice and professional and helped me and my partner out so much. They are so kind it’s almost scary lol. No but they are a perfect group of people and will definitely be doing more business with them. Thanks You Guys y’all made my move from Louisiana to Texas very smooth and easy.

WHITNEY BEAVERS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chaka Watson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jesse Zamora  |  Overall Experience 
Rating:
5.0

They were very nice and helpful.

Clarence Andrews  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Yvette Christian  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY BUSH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TEISHA GAINES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JERONE HUNTER  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jonas Watkins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

pamela toole  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhonda Adams  |  Overall Experience 
Rating:
5.0

The young men showed excellent customer service in the store and they were very well mannered and respectful.

Twana Benjamin  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Melinda Pagan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon Harris  |  Online Move In 
Rating:
1.0

I’ve used this facility for various storage and shipping needs for years and I’ve simply just agreed to not give them anymore of my time, money, nor energy but I’ve been sent two messages requesting a review of my experience and now a text message so here’s MY REVIEW: My storage unit experience comes after making multiple attempts to reach and discuss matters with the general manager Mike in order to keep my storage unit and personal items in my possession while going through extreme hardship inclusive of but not limited to death in my family, homelessness, and COVID … many other encounters I’ve have at the facility with staff have been pleasant and my issues at the facility prior to were always addressed with friendly, helpful, and accommodating staff; until my encounter with the facility manager, Anthony who was rude, unprofessional, and downright ugly. I explained I wanted to bring my account current as it was past due, I had the funds but I needed gas to door dash and try to get me a room versus sleeping in my car that night. He expressed that he didn’t want to waive any late fees and it was his discretion to do so. While I understand this is a business, the lack of care and human compassion for a fellow human and customer who had consistently used their equipment and services but paid any late fees consistent when I have been late was beyond me. I didn’t want to sleep on the street so I kept my payment and requested to speak with his supervisor which never happened, I paid on the unit with late fees later but then it continued to get behind when eventually my car was inoperative and my means to secure income unavailable . Ultimately leading to my unit accumulating $1400 balance to which I had 1,000 to pay towards when it finally reached auction status. The general manager, Mike Capps still hadn’t returned any calls nor answered my emails until the day my unit was scheduled to go to auction. The facility manager, Anthony read a monthly general email that I received and replied to in which I addressed to the general manager and expressed my distaste and experience with the facility manager and complained about not receiving a call from the general manager in the multiple attempts to keep and pay on my storage unit account to no avail up until this point I had merely requested a call regarding my unit. To my shock and dismay, the facility manager, Anthony placed a call to me and inform me he read my complaint about him and was I going to pay my unit or just complain. I didn’t see any point on being called and harassed at this point so I sent another email and received a request to call Mike’s mobile, I questioned if this was Mike the general manger I had been emailing and I wasn’t sure if the person really was Mike since I hadn’t ever received a reply nor spoken to him all this time and on the cusp of Anthony making me aware he reads the emails. He responded, abruptly yes this is me, I gave you my cell phone so now tell me what’s the issue? I responded with excuse me, clearly this goes across the board (referring to the rudeness and unprofessionalism). To which, he rephrases, how can I help you? I informed him of the incidents and he attempted to state that Anthony referencing waiving fees was at his discretion was not true and defended the behavior and handling of me with the comment that this is a business, rather than argue with two people who were being purposefully obtuse and rude; I simply asked for Mike’s supervisor’s name and contact information. It was a moot point and in the end it can be a coaching moment or just another undocumented unseen infraction against Katy Fry Rd’s Uhaul customers. I won’t ever give them my business again and I will never send another person to this facility as a result of Mike and Anthony’s behavior and unprofessionalism.

KaShanna Aldridge-Allen  |  Overall Experience 
Rating:
1.0

I was told I’d get an access code rather than I needed to pick up an access card before 8pm to enter my storage unit. Spoke to very rude and unprofessional gm Mike ( I can’t believe this is UHauls rep for a GM). Supervisor Sabrina was VERY helpful and customer service oriented in the process. I missed my event out of town because I couldn’t drop drop my belongings in the storage unit as a result. Things happen, however, rudeness from management should be zero tolerance policy. He was so rude and nonchalant that my fiancé grabbed the phone. This can’t be an isolated issue with his behavior and the company will lose profit by accepting and tolerating his behavior.

Leah Sargent  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaun Russo  |  Online Move In 
Rating:
5.0

No comments

GLORIA SMITH-MATTHEWS  |  First Impressions 
Rating:
5.0

Great customer service from each staff! However, I have to give a special kudos to Lindsay, who assisted me practically every time I visited their store! Lindsay was always very pleasant, professional, and helpful!! If I ever need a storage unit again, this is the location I would use! They made everything so convenient! Keep up the good work and thank you for a great experience!!

Linda Alexander  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur Justice  |  Overall Experience 
Rating:
2.0

Unfortunately health issues came up I emailed the GM multiple times and no response regardless of the answer.

Ayanna Swain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Foster  |  Overall Experience 
Rating:
4.0

Thanx for the convenience. One thing...add the specific phone number to the online account info.

Patricia Walker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mitzi Greer  |  First Impressions 
Rating:
5.0

Ashley was really friendly and helpful during my onboarding process for my rental unit. She was so willing to show me how to use the swipe and key for accessing the facility and my unit.

Linda Alexander  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward Terry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shantell Henley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anuar Hiarmes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john evans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark OKRINSKY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIM KELLEY  |  Overall Experience 
Rating:
5.0

They were great and fast, the only thing is they gave me a bad unit with the big center block in the middle. Other than that great and helpful,

Danielle Greene  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tara Racer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE GOMEZ  |  Overall Experience 
Rating:
2.0

I was promised a free month of storage as advertised with the truck rental and I completed everything online. My card was doubled charged by the staff at the facility when I arrived after completing everything online.

SELENA DUNN  |  Online Move In 
Rating:
5.0

The staff where extremely helpful and friendly

Sean Broussard  |  First Impressions 
Rating:
3.0

Our first assigned storage unit had a large cement beam, running floor to ceiling, taking up needed space (there should be a note to the customer when assigning these units ensuring the customer is ok with the loss of space). The second unit we were assigned had a spill that needed to be cleaned up before we moved our stuff in. This was disappointing considering the unit was supposedly inspected. The cleaning lady also had a bit of an attitude when we requested the spill be cleaned which furthered our frustration. Other than that, the facility overall and customer service was great.

Ryan Stavrakos  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Ayanna Swain  |  First Impressions 
Rating:
5.0

Daniel was very patient and understanding. He allowed my bank to fix the problem with my card so I could pay for what I needed.

Tameka Lomas  |  Overall Experience 
Rating:
4.0

Had some serious issues getting my truck unloaded and returned..

Tomas Arizola  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ingrid Morel  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Dennis Kenny  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Makeita Morgan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PRATHAB SUDANDRAM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

norbert showers  |  First Impressions 
Rating:
4.0

The Gentlemens at office need to be alittle more friendtly & Gentlemans

Juan Marquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELLEN MARIA GREEN  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Christian Bravo  |  Overall Experience 
Rating:
1.0

Reason why I’m giving you a poor rating is because parking sucks, it is very hard to get into the unloading spot on a busy day because there is too much equipment taking up room in order to park, and the access hours are the same as the office hours which are inconvenient.

RUSSELL KIRKPATRICK  |  Overall Experience 
Rating:
5.0

Very easy

Arthur Justice  |  Online Move In 
Rating:
4.0

The problem is the staff can't locate my records. I had a one way move from New Jersey to Houston. U-Haul offered one month free storage (month of June). I thought I'd need more space, so I also rented one. I didn't use either (as it turns out). So, yesterday I tried to cancel both for July. Whoever I talked to couldn't locate my records. So, now I don't know what's going on. IF YOU CAN FIND MY RECORDS, please cancel the 2 storage units for July. I'm not sure what more I can do.

RICHARD COMBI  |  Overall Experience 
Rating:
1.0

Doors wouldn't unlock after 7 pm. I wanted to check to see if the movers put my red dolly in the storage. The card was accepted but none of the doors would open for myself or another person.

JAMES HOWELL  |  First Impressions 
Rating:
3.0

I particularly selected this facility because of its location, and it had a first-floor unit available. So, I jumped at the opportunity and reserved it. Unfortunately, when I arrived that was not the case. The first-floor unit I reserved was no longer available even though that is the one I reserved. I made the selection on 6/10 and selected the earliest move in date 6/23. Almost 2 weeks later. Because I already waited almost 2 weeks, I was not able to wait until a unit on the first floor was available again. While speaking with one of your employees I asked how to get a first-floor unit and he told me I can either call back occasionally, or go through the reservation system again, well that didn’t work the first time around why would I do that again so I will be calling to get the unit I originally reserved the first time. Then having to take time and finding people to help move the items again. Being in the customer service industry I know not to promise something that I can not deliver.

Nicole McGrath  |  First Impressions 
Rating:
4.0

Thank you!

lynitha cummins  |  First Impressions 
Rating:
5.0

The people make the place Good job guys

Lee Grant  |  Overall Experience 
Rating:
5.0

Uhaul staff was very informative and personable. Their prices are the most reasonable !

Thersea Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley Steele  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDDIE MAYES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES BUCK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS ACOSTA  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

LAKENZO HOUGH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon Harris  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

DEVAN L YOUNG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet Medrano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY BINGHAM  |  Overall Experience 
Rating:
2.0

The uhaul store associate at 1633 W Grand Parkway N, Katy forced me to tip him $40 to help me secure a 10 x 15 storage unit. This is bad management.

marc ackermamn  |  First Impressions 
Rating:
3.0

The breaks on the truck was a huge safety concern for us driving from Florida to Texas. Just glad the load wasn’t heavier, there were a lot of times the truck just didn’t stop when the brakes were applied. It needs some serious maintenance! Please fix the truck!

Simon Gill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zonetta Lister  |  Overall Experience 
Rating:
5.0

Thanks

Eric St Cyr  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES BUCK  |  First Impressions 
Rating:
5.0

I dealt with three locations at all three personnel was amazing friendly helpful and funny

Jacqueline Daniels  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Garza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheldine Oneal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amparo Irias  |  Overall Experience 
Rating:
5.0

Friendly, professional and courteous.

Eric St Cyr  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tony tenace  |  Overall Experience 
Rating:
2.0

Was Not friendly at all take my money didn't give me a receipt.!. When I ask for receipt told me go down to the other end and get it get it instead of bringing it to me where I paid my money and had a nasty attitude!!! It was a unpleasant experience.

DANIEL LLOYD  |  First Impressions 
Rating:
5.0

Very convenient and useful at a time in life when people are in a transient state of being. I loved that it was a “one stop shop”. I was impressed with getting the first month of storage free. It was a nice bonus to receive the lock free.

Lori Rizzo  |  Overall Experience 
Rating:
5.0

The staff provided great customer service. The hours of location were excellent for me and having 24 hour access to my storage unit.

Donnell Hudson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES SMITH  |  Overall Experience 
Rating:
1.0

For five years my biggest complaint was employees constantly taking up parking spaces at the loading dock. Unfortunately we had to find out that the Security is a joke as my storage was broken in to and thousands of dollars of work equipment was stolen. U-Haul corporate and this location not willing to help us at all. What good is monitoring every storage unit and having cameras if you're not willing to help the people who get ripped off? Based on the way our stuff was stolen it would appear to be an inside job.

DAVID MORRIS  |  Overall Experience 
Rating:
5.0

I’ve used U-Haul at I-10 and Dry Rd for years and the staff has always been friendly and helpful. Their store is well-maintained and super busy which is a great thing; means people like coming there. This location has everything one needs.

Serena Ballard  |  Overall Experience 
Rating:
4.0

Great place for short time or long time storage. The staff was amazing and great customer services.

Kentla Zoundi  |  Overall Experience 
Rating:
5.0

Always a pleasure sending business to Michael Capps. He has helped me numerous time and goes above and beyond for his clients. High Five to Capps!

Tyler Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norman Corrales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS GILLESPIE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lakiki Hannon  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Donnell Hudson  |  First Impressions 
Rating:
3.0

Too expensive

Shelie Hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel Hicks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Noser  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith Menke  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD OBEDIAH SWEAT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LILIANA ORTIZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

miguel blanco  |  Overall Experience 
Rating:
5.0

Lesley was great and very professional. She helped me get through a hard situation withy storage fees. Thanks Uhaul......

Dion Weeks  |  Overall Experience 
Rating:
1.0

I will never step foot back onto there property. Roaches, rude, keep hitting my debit card nightmare

JESSIE HOLMES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Trani  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTY BREAUX  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Susan Reed  |  First Impressions 
Rating:
5.0

I’ve been knowing Mike Capps since I moved to the USA and I’d drive well into extra miles to deal with him. He supersedes quality service!

Tyler Johnson  |  First Impressions 
Rating:
5.0

Easy move in Easy move out Lots of carts available for easy loading and unloading. I really liked the climate controlled temperature inside the building.

Melissa Hamilton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARGENIS URRIBARRI SAYAGO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAWNIQUE WATERS  |  Overall Experience 
Rating:
5.0

Very good

PEYMAN REZVANY BAGHA  |  First Impressions 
Rating:
1.0

No gas on the truck I almost ran out of gas. They gave me $12 discount saying that I needed to bring it back with a quarter of a tank know it takes at least $45 to get that truck to a quarter of a tank. Then say they wouldn’t charge me for an extra day because I had one of my movers get sick on me and couldn’t unload the truck until the next day so was 2 hrs late getting the truck back. But then say they have to charge me. The female worker I spoke to was beyond rude. Never again will I use U-Hal. Mind you in the last 2 months I rented 3 U-Hal trucks.

SHINARA HAMMOND-OWENS  |  Overall Experience 
Rating:
4.0

Overall I had a pleasant experience with UHAUL. Unfortunately, I noticed that employees tend to park at the loading area, making it very difficult to pull your car or trailer up to unload/load. I would visit my unit several times a year, and always saw the same two cars parked there. One evening I noticed it was two employees getting into the cars.

Nikki Bridges  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lekeisha Jefferson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Venkata Gorantla  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joel Sherrill  |  First Impressions 
Rating:
2.0

The staff and office were very accommodating and helpful. I only had the storage for 3 weeks, but even so, there were roaches in and on my belongings when I went to retrieve my items from the storage. I wouldn't feel comfortable leaving my things there again.

Jilane Williams  |  Overall Experience 
Rating:
4.0

Restroom was a mess each time I visited 2 storage units were not usable when first assigned requiring a return to the office for a replacement. Staff solved the problem and there were no further issues.

ROYD GRAHAM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Hafner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Belem Hooker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EDWARD OBEDIAH SWEAT  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DaNessa Carter  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Veerendra Jadhav  |  Overall Experience 
Rating:
5.0

The staff was Very friendly each person I worked with was helpful and had great conversation especially when the System blinked briefly and came back up, it was truly a Pleasure working with the at the Staff at Katy freeway location Great Attitudes and Friendly Smiles 😄☺️. Thanks 😘

torie abram  |  Overall Experience 
Rating:
5.0

The staff needs to be a bit more aware of parking heir personal cars in the shade of the loading dock. I was there for 5 hours, and most of the time on the short side of the dock there was an unused u-haul truck and two employee vehicles, leaving only one available for your customers. Sometime during my last hour at the facility all 3 were moved.

JEFFREY HOUGHTON  |  First Impressions 
Rating:
5.0

I just relocated from Louisiana and needed a storage. unit on the spot. The online process was easy and very convenient. The facility is clean and easy to access. Day 1 has been great. Hopefully, all will continue to be well.

Janice Selders  |  Online Move In 
Rating:
5.0

Good location, staff and service. I would use them again in the future.

KEITH BRANCH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brooke Stepherson  |  First Impressions 
Rating:
1.0

I’ve rented trucks for uhaul for years and just recently decided to rent a storage unit as well. I have had my unit for around 2 months and was offered my first month free since I also rented a truck. Now, 2 months later, the one month free was never honored and I was charged over $100 each month. The most concerning problem is that I was 1 day late on my second month payment and I went to my storage unit over a week later and they had locked me out of my unit for a missed payment although I paid it a day after it was due and because they closed early, there was no one to unlock it. I asked why I was locked out and they told me they did not know why there was still a lock on my unit because “they update their system daily” and should have taken the lock off a week ago when I paid. This was a huge inconvenience and due to the poor management and awful customer service skills of all of the employees, except for one young man who I did not get the name of, (and Mike the manager is AWFUL) I will absolutely never use uhaul for any reason ever again. It may just be this location but I’m not willing to risk it again with any location.

Madlyn Groom  |  Overall Experience 
Rating:
4.0

Staff was very helpful and friendly. U Haul was opened and assisted me in my truck and storage needs. Thanks for being there.

JACQUELINE DIANE ALEXANDER-WILLIAMS  |  First Impressions 
Rating:
5.0

The employee Emanuel at this location was very helpful he goes out his way to definitely make sure customers are satisfied.

Darien Taylor  |  Overall Experience 
Rating:
5.0

Although I canceled the Storage at the same time but I am very satisfied with the behavior of the employees Thanks Katy Texas uhaul.

Mohammad Samadi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ben Rickhuss  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Orlanda Hart  |  First Impressions 
Rating:
3.0

I didn't move in. I was not aware of the overnight rental fee. I turned the truck in early and was charged $20 .I'm not saying the worker didn't inform me. I had twisted my ankle and injured my knee and was in a lot of pain.I have rented with uhaul since 95 and never have I been charged for turning the truck in overnight. Ii

Billy Halton  |  Overall Experience 
Rating:
5.0

They were very lenient and kept having to keep it. For about 4 days longer than supposed to be

Ashlea Schwarzbach  |  Online Move In 
Rating:
5.0

Thank you guys so much! You guys really made my transition so much easier being there.

Stacy Lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

syncere taylor  |  Overall Experience 
Rating:
1.0

The service agent was rude and unprofessional then gave us a storage unit that was smaller than what we had last year.I say this every time NO I will never recommend anyone to you all ever PERIOD. There were beds and stuff at the doors and elevator

Glenn Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TREMELL LAQUINCE JOHNSON  |  Overall Experience 
Rating:
5.0

Emmanuel was very helpful, kind and very detailed with information and answering questions. He assisted us to the unit and offered us water. He is a awesome employee

Cherise Callaghan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

tywon veazie  |  First Impressions 
Rating:
4.0

U-Haul truck had very low fuel when picked up. was offered a credit for fuel although seemed inconvenient if i was planning on going right away. The brakes were very squealy and not sure what kind of issues but noted on check in this issue.

John Bunt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judith Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOYCE MCCORMICK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRIS COWART  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Gibson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Leonardo Martinez  |  First Impressions 
Rating:
1.0

They destroyed all my furniture, worst service ever. I won’t recommend to anyone. I regret hiring this company, save your money.

Cynthia Coury  |  First Impressions 
Rating:
5.0

Staff is super friendly and hospitable.

MATTHEW DERRICK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harold Henry  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robin WILT  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alan Friar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AGENDIA NKAFU  |  First Impressions 
Rating:
5.0

Emmanuel did a great job making this first time process easy and he was very helpful!!! I wouldn’t have asked for a better person to help.

Stacy Lee  |  First Impressions 
Rating:
5.0

I was very pleased you guys called me to let me know I hadn't put my lock back on correctly after a visit. Otherwise it would have been left wide open.

ellen bumer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alan Friar  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KAUNTA MARKEITH ROBERTS  |  Overall Experience 
Rating:
1.0

My account was left open after I left in dec 5 and now I owe over 300 dollars for nothing I have been attacked with email for me to contact you i did and manager was going to close it which he never did

myriam arteaga  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leticia castaneda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Stanford-Woodley  |  Overall Experience 
Rating:
5.0

Great

Amanda Lee-Harrison  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin Loughridge  |  First Impressions 
Rating:
5.0

Thanks Rob and Ronda!!! For six years, you were there for me. Words can’t describe how grateful I am. There were times when I wasn’t sure I was going to be able to make my payments and you guys looked out for me. Take care, thank you so much!!!

MARK DEBOSE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Dawodu  |  Overall Experience 
Rating:
5.0

One worker outside refused to put on a mask before approaching my car window. All others were friendly, helpful and very professional.

pamela benoit  |  Overall Experience 
Rating:
5.0

I really liked the 1114 because it had some cool in around the storage...no mildew...some moisture but I used the Moisture Bags that take out the humidity from the unit... M Maruska

MATHHIDA MARUSKA  |  Overall Experience 
Rating:
5.0

Emmanuel was such a huge help!!!! I just moved here with my kids with medical conditions and we were so tired but we still needed to get our stuff out of the u-haul and into a storage unit he made sure we were taken care. We are very thankful for his help and we would highly recommend him.

Angela Porter  |  First Impressions 
Rating:
5.0

I worked with Emmanuel and he was fantastic. Great employee that made my experience with Uhaul very good. Thanks again!

Leon Blazer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NASHAWN ONTRICE GURLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DUNCAN  |  Overall Experience 
Rating:
5.0

Angie was excellent and knows her job well. She should be a manager 👍🏻

Deborah Stanford-Woodley  |  First Impressions 
Rating:
5.0

The only problem is employees parking at the loading dock

JAMES SHINABARGER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SYNE WYRE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

adeyinka ojo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Guajardo  |  First Impressions 
Rating:
4.0

The only complaint I have is the employees were always parking in the unloading shaded spots. At times, I couldn’t park to load or unload because they were taking up most of the spots. I’ve seen them eating in their vehicles while parked in the loading spots. I’ve mentioned this to the management several times, still happens. Into the day I moved out.

STEPHEN RODRIGUEZ  |  Overall Experience 
Rating:
4.0

Had a few times when my access card didn't work after hours, but called Customer Service and problem was fixed. Also, the waiting time to talk to someone at the front desk takes around 15-20 minutes which is too long.

Mohamed Kholeif  |  Overall Experience 
Rating:
1.0

I paid for 24 hour access and wasn't able to use it but once. The keypad never worked and I was continually told it would be fixed in "two weeks". They once tried to blame me and told me my card must have been erased by my phone, but even the new card didn't work. Also, the cost of the storage unit is ridiculous compared to the area storage units. I moved to a new one, same size unit at $50 a month, dumpster, 24 hour access and pin number access all included for every storage unit. No extra fees needed.

elizabeth lawlis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MILDRED RUSH  |  Overall Experience 
Rating:
5.0

I would Uhaul again and would recommend to my family and friends. My experience was second to none. Thank you for your kind service.

Brenda Roussell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bonnie Max  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAISIE CAIN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SYNE WYRE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

molly gray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

molly gray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marie alston  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Chemia Clayton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nick castelberg  |  Overall Experience 
Rating:
5.0

Everyone friendly and helpful. I really like the loading dock and carts you have available for customers

glenda kennon  |  Overall Experience 
Rating:
1.0

Horrible customer service

Darria Mosley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jared douglas  |  Overall Experience 
Rating:
1.0

Messed up from day 1 !

Matt Jeffrey  |  Overall Experience 
Rating:
4.0

I was very pleased with the facility.

JAMES MITCHELL  |  Overall Experience 
Rating:
5.0

Nothing at this time

Mario Meza  |  Overall Experience 
Rating:
5.0

Person who checked me our and closed the account, was really helpful. Did it in no time. Good Experiance.

Nowkhaz Adeel  |  Overall Experience 
Rating:
5.0

I want to thanks carrie for taking great care of me... thank you Carrie you have the best way to treat your customers so happy for your service

CLAUDYA hidalgo  |  Overall Experience 
Rating:
5.0

None at this time

Mario Meza  |  First Impressions 
Rating:
3.0

Someone was in my unit, boxes knocked over, glassware broken. Hand and footprints on wall above unit divider. Elevator had issues. Quit working occasions once with me in it. Very bad experience!

scott hostetter  |  Overall Experience 
Rating:
5.0

Very courteous and accommodating

Brenda Roussell  |  First Impressions 
Rating:
5.0

Agent was very courteous and knowledgeable to my needs.

Brenda Roussell  |  First Impressions 
Rating:
5.0

Can't say enough about the staff at this uhaul center. I've rented 7 6x12's, a 26 ft truck, and a storage room from them in the last 7 months, zero problems, polite and competent staff. Well done.

John Gillooly  |  Overall Experience 
Rating:
5.0

Staff was very helpful

LATASHA BROWN  |  Overall Experience 
Rating:
5.0

Tommy was great

Connie Espinas  |  First Impressions 
Rating:
4.0

Prices went up before a year. That was the only down side to the facility.

Michelle Plumeri  |  Overall Experience 
Rating:
5.0

Customer service was great. All questions answered in detail

glenda kennon  |  First Impressions 
Rating:
5.0

Although prices are higher than neighboring facilities, the customer service and convenience of the location is why I choose to store with Uhaul.

Peter Garrard  |  Overall Experience 
Rating:
5.0

Thank you for the great customer service!

Bridget Cisneros  |  First Impressions 
Rating:
1.0

This place needs to learn what it means to provide customer service. I had a horrible experience at this location. Please have a member of corporate call me at 817-706-2204.

Sonya Carney  |  Overall Experience 
Rating:
5.0

Thank you. Let me know if there is a problem terminating my lease.

debbie hobson  |  Overall Experience 
Rating:
5.0

Great place. Big too!

CHRISTIAN CHIAGOROM  |  Overall Experience 
Rating:
2.0

Nikki is a great Manager but the employee who checked me out was also the one that checked in my last Uhaul. I was injured onsite tha night checked in my Uhaul truck and he was not at all concerned

John Bunt  |  Overall Experience 
Rating:
5.0

The woman who helped me was efficient and pleasant. made the whole process very easy.

Debra Hall  |  First Impressions 
Rating:
5.0

Very nice people. Always helpful and pleasant I will always recommend .

EVELYN JACKSON  |  Overall Experience 
Rating:
1.0

staff was not friendly, poor customer service.

JESUS SALDANA  |  Overall Experience 
Rating:
5.0

The manager there was beyond exceptional. She figured out every way to make things accommodating even when I was a bit difficult in my constantly changing demands (multiple u-boxs & rooms)

Jamar Irby  |  First Impressions 
Rating:
5.0

None at this time.

ERNEST RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Facility was clean and well equipped. Staff were friendly and professional.

Matt Morris  |  Overall Experience 
Rating:
5.0

Both on reservation and checkout the staff were very friendly and helpful.

Keith Caldwell  |  Overall Experience 
Rating:
5.0

Great customer service and knowledge!

michael elam  |  Overall Experience 
Rating:
5.0

Very nice, well equipped facility. Personnel friendly, professional, helpful.

Matt Morris  |  First Impressions 
Rating:
5.0

thanks

ASHLEY JONES  |  Overall Experience 
Rating:
5.0

The customer service team was professional and provided me with exceptional service upon my arrival. Outstanding experience.

Keith Caldwell  |  First Impressions 
Rating:
5.0

The staff did a good job and I have been very satisfied with the service and the facility. I would definitely work with this U-Haul location again.

stacy conoway  |  Overall Experience 
Rating:
5.0

Good service, excellent personal and equipment in great condition.

OSCAR GARIDO  |  Overall Experience 
Rating:
5.0

this location is simply the very, very best it is an excellent statement for UHaul

Donald Evans  |  Overall Experience 
Rating:
4.0

Excellent service, but we have one concern. The space we rented needs the wall reinforced between the next unit. We could actually see items in the next unit.

Debra Lange  |  Overall Experience 
Rating:
4.0

My only issue was that my reservation was incorrect the size truck and storage was a down size of what I had to be placed in them

Gerogia Hammond  |  Overall Experience 
Rating:
5.0

Everyone was always nice and very helpful when. Came in.

FAY TRULUCK  |  Overall Experience 
Rating:
5.0

This is my U-Haul preferred store. Always clean and excellent attention.

Juan Margiotta  |  Overall Experience 
Rating:
3.0

Average.

Adonis Tiniaco  |  Overall Experience 
Rating:
5.0

Your location was convenient and easily accessible. It served us well while we were out of our home due to flooding.

Alyssa Garcia  |  Overall Experience 
Rating:
5.0

The UHaul team is professional and customer appreciative.

Michael Rojewski  |  Overall Experience 
Rating:
5.0

I was interacting with Rhonda who is the manager of the Katy location, She was friendly and smiling at all times while helping at highest quality. My complement to her personality and professionality.

shahin ahrabi  |  Overall Experience 
Rating:
5.0

Thanks!

micheal briere  |  Overall Experience 
Rating:
1.0

Horrible lazy management. We got locked out of our storage unit around 10:20 pm. Tried calling the night management to help us, and got no response back from the manager on duty. Bad service.

Jonathan Eckel  |  Overall Experience 
Rating:
1.0

It sucked

Levi Tatum  |  Overall Experience 
Rating:
5.0

Delivery men Zeke Clark and Lazerio Thompson were outstanding- professional and helpful to the utmost!

Diane Daum  |  Overall Experience 
Rating:
5.0

Staff are friendly and very helpful, they even go beyond the policy to accommodate my request . Information about their policy are given clearly.

marly ann galangco  |  Overall Experience 
Rating:
4.0

on three occasions out of five, the loading docks were congested to the point where it was impossible to load without extra work. Vehicles were parked in the area that were not loading or unloading.

Lois Armstrong  |  Overall Experience 
Rating:
4.0

They NEED to have a dumpster for the customer's trash that did not make it through the (their) moving process.

Raynard Heylworth  |  Overall Experience 
Rating:
5.0

Facility was always in clean condition and easy to access. Staff was helpful and knowledgeable. Rented for over 5 years and never had a problem.

GAIL TRAVIS  |  Overall Experience 
Rating:
4.0

Staff was friendly and helpful.

Jennifer Howard  |  Reservation 
Rating:
4.0

good experience

Jesse Wu  |  Overall Experience 
Rating:
5.0

The general manager Rhonda Holiday is a great asset to your company. Thank you Rhonda for your professionalism..

lisa castro  |  Overall Experience 
Rating:
5.0

Nice

ANA ORTIZ  |  Overall Experience 
Rating:
5.0

Everything was Great!

Leolaetta Taylor  |  Overall Experience 
Rating:
5.0

Excelente tiempo de atención y respuesta a las necesidades planteadas. Recomendado en Katy personal amigable y muy dispuesto ayudar. Gracias.

Juan delgado  |  Overall Experience 
Rating:
5.0

Rhonda rocks

STEVEN ROBERTS  |  Overall Experience 
Rating:
5.0

It was expensive but worth the money

JAMES DALEY  |  Overall Experience 
Rating:
5.0

Your manager, Rhonda Holliday, is excellent. She is very knowledgeable and courteous. We would use u-haul again based on our experience with her.

thomas maunder  |  Overall Experience 
Rating:
5.0

great

ZHU JIANG  |  Overall Experience 
Rating:
3.0

Although service was good, your establishment makes it difficult to obtain copies of receipts. You say to go online to retrieve; however, once there, it just says paid. Need a real itemized receipt.

Robert Lee  |  Overall Experience 
Rating:
1.0

Person who was issuing storage for me was rude and unprofessional because of her attitude I simply cancel my storage. I was customer at that location since 2013 and I will not returned to that locatin

Branislav Poledica  |  Overall Experience 
Rating:
4.0

With the exception of not getting my ubox ready for transfer, I had to come back another day. I got a discount for the trouble.

Vincent Ong  |  Overall Experience 
Rating:
5.0

Rhonda runs a great operation! The staff are knowledgeable, helpful and friendly. I never had any problems with my unit or being able to access it. I highly recommend this facility!

Ernest Bergamo  |  Overall Experience 
No reviews have been submitted for this location.

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