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MARISSA BOOKER | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Karns
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent
Nedzad KardasevicJust explain to do the walk around to check vehicle before you leave the lot.
Eddee ZukCustomer service on the phone the day before and during check in was exceptional. The young man that got me all set up when I arrived yesterday was very helpful, friendly, and took the time to make sure uhaul was suiting my needs. Thank you for the easy check in experience!
ALYSSA MALONEY | First ImpressionsMy experience was very friendly and efficient
George BackusThis has truly been the best experience I've had with Uhaul. They made the process very easy and quick and I even accidentally forgot something in the truck and they let me come back the next day to check the truck and get it!
Danielle WellsEverything was great. Easy pick up and drop off.
James SaundersNothing!! Your customer service was outstanding!! They were amazing people that helped explain and demonstrate how to hitch and use the bike rack I bought from them and installed my hitch... Lol without a hitch...lol
cindy harrisonThank you
Robert BrigemanRepresentatives were very helpful and amazing.
Courtney ByrdWe are very pleased in how the hitch installation and wiring turned out. We tried our bike rack and everything works great
Dwight DuncanThe staff were very friendly and helpful.
RICHARD COPLEYonly issue was windshield wipers need to be replaced
Tom CateGet more utility and appliance dollies. They didn't have any and I needed both. They found a utility dolly at a nearby uhaul location and made arrangements for me to pick it up.
JAMES HARPEROne employee, Logan, was not a service tech looked for a wiper blade that I could use to replace the broken wiper blade. Other staff were also very helpful.
Gerald LoweIt is a great location with great people who seem to care about being helpful.
Denver JohnsonI was originally supposed to pickup my vehicle in Oliver springs at bin pick. The workers there left the vehicle outside for me, but left no key for me to pickup, which threw my entire schedule off.i had to drive 20 Miles out of the way to Karns to pickup my vehicle, and was supposed to get a $50 return from Bin Pick Oliver Springs. I didn't see that the $50 came back thru in the acct, so I don't think they even compensated me the $50 they were supposed to. $50 didn't even begin to cover the impact their mistake had on my day, including the fact that it added 40+ Miles to my move which I had to pay for.
Cheryl OverholtThis was not my original pick-up location. My original location did not have the trailer I reserved however the manager made it right. Thank you!
Jonas SusarabaHonestly not sure. The staff was really friendly and polite. Helped me out with all my questions and if I didn't understand something then they explained it to me until I was able to understand.
Alec HogelinThis was a mobile drop off. It’s a clean location that was easy to get to.
Angelique RUMMELI liked the staff at the location BUT YOUR PHONE STAFF on the 800 number are horrible! I disputed the amount of gas and still haven’t heard back!
Delisa Simpson-SchubertCustomer service was excellent. Young man extremely helpful
Rodney HollomanClean, well run shop; excellent customer service.
G L Carlsonvery nice and helpful
Paula JuszczykBoth associates were curtiius knowledgeable,and friendly.GOOD JOB!
Timothy Drew DavisTruck’s transmission needs service
Taylor BruceAwesome help at this location. Note - I had to drop at this location because my original location did not have room for the trailer. They were at 8527 Oak Ridge Hwy.
George EwingElah was EXCEPTIONAL!
Travis Phenix | Overall ExperienceEverything was fine with the return. only complaint, when I walked into the building, it smelled heavily of cigarette smoke. Very unpleasant atmosphere
Jock ThompsonThe truck was a complete turd. I had to call road side assistance twice during a day rental.
Erik Riegerthe young man was very polite and helpful, took care of everything I didn't have to touch a thing
Brad BrightGreat facility
Mike Jackson | First ImpressionsThe two guys that were working should be commended for the superior job they preformed while get my truck ready and the quickness they checked it back in. It’s hard to find good qualified help nowadays but these guys were awesome. I really hope someone reads this and they get a raise. These two guys were all about getting the job done right and in a timely manner. Wish these guys worked for me.
Chet AltmanI rent storage from them never rented a truck they gave me a great deal and I got some off for helping them move some equipment would recommend them for moving or storage
Virginia Delaneytruck smelled a bit like cigarettes, dash was sticky, but overall it was local so no big deal. Had a terrible squeal you can tell the belt or pully needs replaced. The overall experience at this location has always been magnificent, and this time was no different. The staff of young gentlemen were very polite and very helpful.
Thomas HuntPrevious renter of truck was obviously a heavy smoker.
CHRIS SISSONLady was rude. Got mad when I gave her the same energy.
Chris BennettHow about not charging the customers for 2 days rental use even when the equipment is brought back 1 hour and 15minutes after closing on the first day of use. In other words I use the truck for a little over 25 hours and was charged for 48 hours and charged twice for the use of the dollie.
David PhillipsCustomer service representative at the front was super helpful and kind. Making the process of moving much easier
Whitley Hatmaker | First ImpressionsThe staff at this location is top notch. Customer service is on point. Equipment clean, facility clean. Shout out to Gary! He is awesome... Thanks guys. Jazz
Jazmin WrightAbsolutely nothing. The two folks working that day went above and beyond to help my situation. They were great and should be given a big Thank You.
jerry cookFirst time I have used U Haul storage. Experience was excellent!
Bob Fitzgerald | Overall ExperiencePlease get that truck an alignment and tighten the bolts on the right wing mirror, it rattles a lot and comes loose.
David PesinThe U-haul storage was closed when we got there. The manager was kind enough to let us have access to unload. She's a good manager, give her a raise. God bless her and her work, Ian
Ian O'Connell | Overall ExperienceThank you. Great service
Steve McBrideClean, bright, easy, safe with very nice and helpful staff. highly recommend.
Suzanne Person | Overall ExperienceThe staff definitely made the whole experience very professional,. They went above and beyond to assist us in all our needs. Very friendly too
Andrea SumnerFor me. Nothing very good service
James MilesAs indicated the facility is very clean. The isles are wide and the units very assessable. Our furniture was well kept in the controlled environment. It would be nice if you would prorate the units. The second month we only used the two units a partial month.
Robert Shields | Overall ExperienceGreat customer service at the Karns store! Thank you
Devin DeLappNothing
john kellyTerrible customer service. Stood by the desk for 10 minutes with no acknowledgement whatsoever. We had to go into the back to get someone. Then the lady that 'helped' us was so concerned about her 'missing employee ' she failed to concentrate on us at all. If you go to this location do the app checkin/out, it's better customer service
Mieka SchambachLock dial was completely broken off had to get a saw and break off lock to get my stuff
Alyssa WolterGreat place. Great service. Always helpful and responsive to question I had. Definitely would recommend for all your moving needs.
Charles ChambersI did it a little unusual. I stopped in the morning to pay and do paperwork, so we could just swing in and grab the truck in the afternoon on a tight moving schedule. We used self check in after close. It was easy and fast. It wanted to charge me the whole amount instead of crediting the payment I made earlier (mileage was more than I anticipated). But your process let me explain and postpone payment until the next day. The rental lady fixed it for me and I was only charged once, for the full amount, and I didn't have to explain the problem to anybody the next day, she just did it for me. Most excellent service from both ladies working in the facility. It was a little confusing on where I should put the truck at the end, should I leave it under the return tent or park it. I parked it because I was worried somebody would want to use the check in tent and I didn't wanna be in thier way. The radio didn't work, but we had Bluetooth music anyway so that didn't matter. The truck was clean, drove well, and was surpringly good on gas. It was an absolute 5 star experience and maybe one of my best uhaul experiences. If I need another uhaul, this is absolutely the location I'm coming to!
Lisa BeaversNothing the pickup location was great.
dusty staufferAll staff I dealt with were very helpful, friendly and professional.
Phil Elliott | Overall ExperienceNA
Ted Brewer | First ImpressionsNothing. Location was not close to where I needed the truck
James BradshawThey sold my unit for $40. They did not notify me at all. Even though i spoke with them 2 and 3 times a month since have my storage. I have filed a complaint. Karns, tn uhaul is at fault and needs to replace my things. Unfortunately most of the things in that unit are Irreplaceable. The turn over rate for mgt at this location is unreal. The new women there is a liar.
BECKY ARMSTRONG | Overall ExperienceThe truck was the worst truck I have ever received from U-Haul in all my rental relationships to be clean environment with great customer service and quick response terrible equipment.
Billy Finchumwe originally wanted a smaller truck, which we reserved, but then received an email that the truck we wanted was at a different location, further away from our home.
JOHN MCCOYAwesome, friendly staff; great equipment
Cindi CooperIt was a pleasure working with them to care for my short term needs. I will definitely be calling them if I need a storage unit and truck in the future.
BARBARA MILLER | Overall ExperienceNeed to have more control on people just leaving items at the entrance to the storage unit, maybe selling them off for quick removal or donation to shelters
James Rolfe | Overall ExperienceNo enough power for truck
BRETT TILLMAN | First ImpressionsI am very impressed with the service and facilities provided in my recent rental of storage space at U Haul in Karns. A special thank you to Ms. Elah Henry, she and the rest of the staff there are friendly, supportive and professional.
Anna Lionberger | Overall ExperienceVery friendly and unit was very clean. Instructions were clear and easy and we had a lock waiting for us. Very nice!
JAMES WALL | Online Move InTruck wasn’t ready when I was suppose to pick it up after hours. The dolly I was suppose to get wasn’t in the truck either. If all these issues didn’t happen I wouldn’t have been walking around the building for 1 hour trying to find the truck.
CHRISTOPHER WILLIAMSVery good service, facilities and equipment. Highly recommend.
Don Shirey | Overall ExperienceEmployees were great. Very helpful. I’ll definitely be going back to this location again.
Mary HamptonStaff is EXCELLENT!
Barry Coffey | First ImpressionsHello, it was a great rental. I just think it was a little overpriced. It rode a little rough but it was okay to pull.
Tara GoinThank you for your help, Gary. -Ann Schultz
Anne Schultz | Overall ExperienceN/a
Danae Diaz | First ImpressionsAll good, but a bit expensive
Don Shirey | Online Move InGary Hackler assistant manager personifies what every manager should demonstrate. No one could represent your company any better
WILLIAM DYKES | First ImpressionsThanks dudes and dudets
Derek Cobble | Overall ExperienceThe gentleman who waited on me could have been a little friendlier & not so full of himself.
JUDY HUBBARD | First ImpressionsI would have preferred not to be billed and chased for something I already paid for
Philip Parrott | Overall ExperienceZach was a very helpful, friendly and professional employee. Great asset!!
Timothy Denton | First ImpressionsWAYYYY too expensive if i hadn’t been offered a free month with my move. Outside of that it was excellent.
WILLIAM SHERRER | Overall ExperienceMold on my stuff only in there almost two months
Dillon Wilker | Overall ExperienceAdam and his team are great!
John Whitley | First ImpressionsThis is BY FAR the cleanest, nicest storage facility I have ever seen! The staff is so friendly, well mannered and very helpful! Units are easy to access and everything is so clean! They even have bathrooms on the storage floors—-BRILLIANT idea! They too are superbly CLEAN! The parking lot is nice and large. Easy to navigate with any vehicle. If you need a storage unit of any size, stop by the Karns location on Oak Ridge Hwy! U-Haul Moving & Storage of Karns 7630 Oak Ridge Hwy Knoxville, TN 37931 (865) 693-2506 You will not want to go anywhere else!
JULIE GUNTER | First ImpressionsCustomer Service did an excellent job. They were prepared. They knew what was going on. They did their jobs excellent. Just very proud of their service. Made us glad to be here in spite of what we are going through. Thank you
Jonathon Wallace | First ImpressionsOutstanding
felix Martinex | Online Move InThis facility and staff made my storage needs easy
JOHN HOGAN | First ImpressionsThis location is the nicest I've ever seen and then most curtious folks I've ever met.
cynthia patino | First ImpressionsAdam and his team were truly awesome!
John Whitley | Overall ExperienceI have used this location before. I was so impressed with the cleanliness and the friendliness of the staff. I have used storage in Nashville before moving here and there is non that compare with this one. This location is superior to anywhere I’ve been. I definitely give the location and its staff a 10 out of 10. I tell everyone I know about them. Both of my daughters live here and are site managers of 3 large apartment complexes and I have them tell their tenants about your services in case one of them needs storage or a moving vehicle. You really need a flyer that can be put in welcome packages at locations like this.
Tamali Steinocher | First ImpressionsLogan is awesome to deal with
Emily Rowe | Overall ExperienceVery clean facility. Met all my needs. Friendly and helpful staff.
Justin Sidwell | Overall ExperienceMy experience was horrendous.... While the gentlemen at the storage unit were helpful, the other three UHaul places I spoke with gave me erroneous and conflicting information... Very frustrating for a Senior Citizen... Don't know if I will use UHaul again...
JOHN SANDERS | First ImpressionsI still haven’t received my receipt from the turn in of my rental truck which we did at this facility plus rent a unit. It wasn’t clear to me what area I was supposed to clear my alarm on my door. The young man mentioned two doors and after hours connected with the two doors. I don’t remember being told about about the ‘blue’ area to disarm my door. I wasn’t shown any of it, simply told.
DeeAuna Lamare | First ImpressionsThe staff that was on duty when we rented almost one year ago was exceedingly enthusiasm and helpful. Very knowledgeable about the business. They should get a great pat on the back. Thank you for everything.
eric merkle | Overall ExperienceGreat
Johnse Hatfield | Overall ExperienceThe two issues I would state was first ordering a 10 x 10 and getting 2 5x10 units, then not being told to use the alarm panel first then use the door panel to access the inside, but it all worked out great.
James Rolfe | Online Move InIt'd be nice to have 24 hrs access but everything was excellent on the place and staff. TYSM for making this moving expensive so less stressful on the storage side 🥰🥰🥰
Suzzette Meyer | First ImpressionsGavin and other employee was super great and helpful
Kelvin Miller | First ImpressionsBest uhaul I’ve ever used
Angelina Hayles | First ImpressionsThe staff was very helpful
GLENN COUNSIL | First ImpressionsThe staff is friendly and the new manager appears to want to do a good job. Glad to see a new manager. The old one did nothing to really help the customer. The problem with this facility is faulty doors that do not work. At times the lights when you went up the hallway on 3rd level did not come on. Also, the front staff really needs to be trained. They make so many mistakes. They have messed on on my address, phone number, and have even given me another person’s contract with all their personal information. I had to take it back. They never say hello when people walk in and never say, “ What can we assist you with.” Many times you can’t find anyone in the front office. I don’t think I will ever use this location again. Thank you for your time, Deborah Williams
Deborah Williams | Overall ExperienceThe office staff were very nice and extremely helpful.
Susan Adams | First ImpressionsStaff was very friendly and helpful. I have storage in Houston currently and other prior locations in the past. This location is by far the best I’ve seen.
WESLEY FARMER | Overall ExperienceStaff was super friendly
Samuel Wozinski | Online Move InElevator did not work. Storage unit on second floor and very difficult to move furniture and heavy stuff in stairways. Service and friendly employees but very unhappy about nonworking elevator.
linda REINPOLD | First ImpressionsThe 2 young men at the counter were outstanding. I have never had a better customer service experience at any other business. Very helpful and knowledgeable
Elida Pineiro | First ImpressionsGreat service
David Kidd | First ImpressionsI had my unit for 7 months always on time with payment, you guys always had friendly staff, and was always very helpful and nice, I would Recommend you guys to my family and friends, coming 10 hrs away and having 1 month free was amazing
Adrianna Fonseca | Overall ExperienceWill was awesome. He was very helpful and did a great job signing us up and walking us to the unit and explaining everything to us. Thank you!
BRIAN DODSON | First ImpressionsI had a few issues with autopay while storing but the Manager, Tony was great to fix and work with me!!
Rhonda Kiser | Overall ExperienceRates to expensive
Fran Inman | Overall ExperienceGavin is very nice and helpful!
Amanda Hall | First ImpressionsGreat facility and great staff! Would highly recommend!
Angela Porter | Overall ExperienceEspero volver a necesitar sus servicios muy pronto gracias por todo
Agustin RESENDIZ | First ImpressionsGreat customer service and very well maintained.
Terri Dunnigan | Overall ExperienceExcellent idea to combine U-Haul rental and self storage, in one building.
HS Noble | First ImpressionsBoth locations, staff were phenominal.. Very helpful and knowledgeable. I do appreciate their great service. Mark Brown
mark brown | First ImpressionsEveryone and everything was top of the line.
Nancy Perkins | First ImpressionsNice people running the storage facility. Very helpful.
Sherry Bedrossian | First ImpressionsGreat place for all your storage needs. I found the pricing to be much more affordable than the other climate controlled storage facilities.
Patrick Greene | Overall ExperienceThe staff was helpful and friendly.
Theresa White | First ImpressionsCharged me another month because they don't pay attention I will not rent anymore from uhaul
ROBERT ROE | Overall ExperienceAmazing experience with this UHaul location, clean, secure, friendly stuff and manager is always available, he helped me with my transactions so fast and easy! I was surprised compared to Los Angeles UHauls this customer service is top notch ! Thank you !
iroda nazarova | Overall ExperienceI am temporarily displaced sold house waiting to close on new house. I needed to climate control store at the Airport Uhaul storage. When I online at the Alcoa Uhaul site I rented a second unit. As well I rented a van from Uhaul again! When I went to Alcoa storage to move into my larger unit 2100 it didn’t exist!? The online app didn’t tell me the 5x8x10 unit was in another city! I had a van full and couldn’t access new unit because I didn’t have 24hr access!! It’s bad enough I had to drive more miles and hours of use on Uhaul van I only had last night to move before leaving for a funeral in Tampa! I now have my wardrobe 40 minutes apart in 2 separate units and was unable to complete my move in to meet my needs of packing my clothes for this trip! The customer service phone center is absolutely useless! No help, no solutions only supportive responses and reflection of feeling! The van was returned and when I return from Tampa I will now have to rent a 3rd van because of the online booking leading me to believe I’d booked another unit at the Alcoa airport location which is where I needed everything under one roof
Sandra Rovhana | Online Move InIf I could give this place negative stars I would. I paid hundreds of dollars a month to keep my stuff safe and secure. However after 4 months I opened my storage unit to find everything covered in mold. All of my personal belongings are ruined. It is devastating to lose everything you own especially when you’ve paid over $100 a month to keep it safe. This is the worst experience I have had in my life.
PATRICK FLAHERTY | Overall ExperienceEveryone was great! The building is well maintained and very clean.
DINA PROTIN | First ImpressionsThe staff that works here are fantastic awesome guys help you out take the time to figure out what you need and take good care of you
jeremy martin | First ImpressionsWas only in the storage unit just over a month. This is a fairly new facility, so wasn't expecting any issues. While moving the items out noticed that most of them had mold growing . This was supposed to be a climate controlled unit. When I inquired the clerk said they had an issue with a fan being out for some time and it was recently fixed, but the facility was still extremely humid and warm. I was handed a brochure and told to call the number. Not impressed at all on the maintenance and climate controlled price.
Chad Edler | Overall ExperienceI was given the wrong contract that belong to another person. The agent probably gave mine to the other person sitting next to me. It is really important to doublecheck paperwork. The other customer has my personal information and it needs to be shredded. Please make sure this happens. I will shred her information. Besides this incident, everyone was extremely kind, well mannered, and very helpful! Deborah Williams
Deborah Williams | First ImpressionsVery helpful staff
Julie Wisecarver | First ImpressionsFirst went to Clinton highway location where I had originally reserved a unit. There was one employee and three people waiting. My unit was on the right side with a narrow passage to drive down but no way out. There was water pooled up outside unit as well. Did not give me a very secure feeling so I left. My daughter called the Karns location and talked to Will who was awesome! I got there and it was a complete different experience. The assistant manager was so helpful and knowledgeable and handled my unit change and my drop off location change. All the employees working there were on it! Very courteous. After moving and driving , it made the end of my day so much better! And the employees really seemed to like their jobs and it showed! I would recommend this location for sure . My unit was very nice as well
Kimberley Elliott | First ImpressionsEmployees were amazing. Every single person we dealt with was great! Very helpful and kind! Facility is very nice and clean.
Debra Costelow | First ImpressionsPeople there was amazingly friendly thanks
JESUSRICARDO DIAZDELEON | First ImpressionsEverybody ready to assist and polite one of the cleaner facilities in my area.
ROSA GRAHAM | Overall ExperienceWas able to select the size that we needed; the workers have s as Leah’s been helpful and friendly and love one-stop shopping for all of our needs for packing and storing.
Tammi Tarver | First ImpressionsThank you.
Dena setzer | Overall ExperienceAwesome facility!!
Brian Harris | Overall ExperienceVery helpful
crystal wright | First ImpressionsAmazing customer service
LEA MCMAHAN | First ImpressionsThe facility is meets my needs and expectations but a couple of recommendations to improve the experience...do not allow people to leave their unwanted items at the entrance to the loading doors. We had to move several items just to get the carts through. You ran out of toilet paper in one of your bathrooms...change out dispensers to facilitate larger rolls or provide housekeeping coverage to ensure the bathrooms are resupplied and cleaned more frequently, to include weekends. The elevator is painfully slow. I'm sure you hear this all the time and there is nothing you can do about it now that the building is finished...but recommend you give feedback to corporate that they should pay a little extra in the initial design and construction of a building to provide multiple elevators that operate at a higher velocity.
Michael Brady | First ImpressionsI rented at the oak ridge highway location, the staff was so good to me, it was a reasonable price and very clean facility and I’m very pleased with my experience! The first month was free and since I did only stay three weeks I liter Only paid a $10 fee for 24 hour Axcess you can’t beat it!!
Tiffany Kinser | Overall ExperienceThe young gentleman who waited on me was fast and efficient and made sure I understood the transaction. He took me to my unit and helped me get my locks set up. Thank you!
Patrick Greene | First ImpressionsVery clean, neat, and temperature controlled facility. Cleanest restrooms i have seen. Highly recommended.
Wayne Randles | Overall ExperienceWater got in my unit and damaged some of my items. I also found bugs inside my boxes and on my furniture.
Deion Thompson | Overall ExperienceVery friendly and welcoming staff. New and very clean facility.
David White | Overall ExperienceOutstanding experience. Staff was exceptional - especially Rikki, who went above and beyond to make sure my needs were met. I have had many customer service reps over the years, but Rikki stands above them all. Thank you!
Jeffrey Robertson | Online Move InI was told I would get a prorated rate since I only had the unit a week my last month, I was charged the full amount. I’m STILL waiting on the manager tony to get back with me on being reimbursed.
BRANDI GIBSON | Overall ExperienceThe staff are knowledgeable and very helpful.
Stephen Howard | Overall ExperienceI appreciate the first month being free, thank you.
Jason Strunk | First ImpressionsThis was a great match for us. We're moving less than 3 miles away from the storage facility so this makes it very convenient once we're moved to access our items. This was also a bargain with the first month free and the supplies I picked up to pack were a great bargain as well. I've been paying more for moving supplies elsewhere.
JANICE CLIFFORD | First ImpressionsI’ve used Uhaul for all my moves. The storage facility was immaculate. The staff including Tony the owner were very inviting and friendly. I can’t say enough about this facility and the people that work there. They are the meaning of customer service. I will beRecommending them to everyone.
Tamali Steinocher | Overall ExperienceBrand new place. Employees still learning the ropes, but very enthusiastic about helping. Rented a trailer as well. Super smooth.
Paul Krusee | Overall ExperienceThe only thing was that I didn’t get the storage unit close by where I wanted it. I had to go far away. Gas is too expensive right now. Ty
Kimberly Noland | First ImpressionsRikki was very helpful. She even helped us back in the truck and trailer.
STEPHEN TONER | First ImpressionsVery helpful. New and clean storage area
Rose Covella Slate | First ImpressionsIt was convenient, was very clean, and Tony was friendly
MARIE WHIRLEY | First ImpressionsVery impressed and pleased with my experience, both in renting a U-Haul truck and new storage space.
RYAN GREBE | First ImpressionsWe was so happy to have someone to talk with. So many has gone to doing it online and we didn't want to do it that way. Thanks for great employee and really customer service.
Daniel Lay | First ImpressionsVery nice facility. Having the use of carts elevator etc. makes moving things to storage very easy
Sandra Robinson | First ImpressionsEveryone at the Alcoa and Karn locations were very helpful and went above and beyond for me. Special thanks to John @Alcoa, Tony @ Karn and a very special thanks to Trevis @ Alcoa. I left feeling like I made new friends.
Tina Thomas | First ImpressionsI will always use uhaul for storage….they do a excellent job in every way
Deborah Joseph | First ImpressionsTony was helpful and accommodating
Cullen Chrivia | First ImpressionsExcellent customer service, would highly recommend for anyone doing they’re storage!!
Landon Vanosdale | Overall ExperienceAlthough the rental cost for the truck was very expensive and even more if I rented on a Saturday, my preferred day, it drove very well. The staff at the Karns location was very helpful and the unit conveniently accessible and clean.
Eric Gometz | First ImpressionsEveryone was incredibly helpful
Kimberly Dhaen-muhs | Overall ExperienceMr Tony of Uhaul Storage of Karns was fantastic, very helpful, professional and courteous. I will be recommending this particular storage place to everyone!
TYLER YOUNG | Overall ExperienceEveryone was very nice and helpful. Tony went above and beyond. It's a little out of the way for me but it was worth it for the customer service experience.
MARTINA MARTELLA | First ImpressionsExceptional customer service. Very helpful and friendly! Facility is new, very well laid out and clean.
ROBERT BURNS | First ImpressionsI had an issue at a different location where the storage unit I had been assigned was double booked and we didn’t realize until we pulled in to move in my stuff after hours. From what I understood, it was just a computer issue. Although it was inconvenient, it happens to anybody who works with any kind of computer system, so I wasn’t too upset. I went back to that one the next morning and they actually didn’t have any more units in the size I needed, so they sent me to this store. The gentleman that helped(I didn’t catch his name but he was life saver!!!) me went above and beyond to help accommodate me because of the mix up. Super super super appreciative of all of his help! Excellent customer service!!!
ANNAMAREE PROVENZA | First Impressions