Customer Reviews for U-Haul Moving & Storage of Karns

754 reviews

7630 Oak Ridge Hwy   Knoxville, TN 37931
(Next to Beaver's Dough-Joe Donut Shop)

(865) 693-2506

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(865) 693-2506

7630 Oak Ridge Hwy
Knoxville, TN 37931
(Next to Beaver's Dough-Joe Donut Shop)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MARISSA BOOKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kimberly lovelady  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori Kennedy 
Rating:
5.0

Excellent

Nedzad Kardasevic 
Rating:
4.0

Just explain to do the walk around to check vehicle before you leave the lot.

Eddee Zuk 
Rating:
5.0

Customer service on the phone the day before and during check in was exceptional. The young man that got me all set up when I arrived yesterday was very helpful, friendly, and took the time to make sure uhaul was suiting my needs. Thank you for the easy check in experience!

ALYSSA MALONEY  |  First Impressions 
Rating:
5.0

My experience was very friendly and efficient

George Backus 
Rating:
5.0

Customer did not leave a comment.

Nora Porter 
Rating:
5.0

This has truly been the best experience I've had with Uhaul. They made the process very easy and quick and I even accidentally forgot something in the truck and they let me come back the next day to check the truck and get it!

Danielle Wells 
Rating:
5.0

Everything was great. Easy pick up and drop off.

James Saunders 
Rating:
5.0

Nothing!! Your customer service was outstanding!! They were amazing people that helped explain and demonstrate how to hitch and use the bike rack I bought from them and installed my hitch... Lol without a hitch...lol

cindy harrison 
Rating:
5.0

Thank you

Robert Brigeman 
Rating:
5.0

Representatives were very helpful and amazing.

Courtney Byrd 
Rating:
5.0

Customer did not leave a comment.

mary huff  |  Overall Experience 
Rating:
5.0

We are very pleased in how the hitch installation and wiring turned out. We tried our bike rack and everything works great

Dwight Duncan 
Rating:
5.0

The staff were very friendly and helpful.

RICHARD COPLEY 
Rating:
5.0

only issue was windshield wipers need to be replaced

Tom Cate 
Rating:
5.0

Get more utility and appliance dollies. They didn't have any and I needed both. They found a utility dolly at a nearby uhaul location and made arrangements for me to pick it up.

JAMES HARPER 
Rating:
5.0

One employee, Logan, was not a service tech looked for a wiper blade that I could use to replace the broken wiper blade. Other staff were also very helpful.

Gerald Lowe 
Rating:
5.0

Customer did not leave a comment.

James Shotts 
Rating:
5.0

It is a great location with great people who seem to care about being helpful.

Denver Johnson 
Rating:
3.0

I was originally supposed to pickup my vehicle in Oliver springs at bin pick. The workers there left the vehicle outside for me, but left no key for me to pickup, which threw my entire schedule off.i had to drive 20 Miles out of the way to Karns to pickup my vehicle, and was supposed to get a $50 return from Bin Pick Oliver Springs. I didn't see that the $50 came back thru in the acct, so I don't think they even compensated me the $50 they were supposed to. $50 didn't even begin to cover the impact their mistake had on my day, including the fact that it added 40+ Miles to my move which I had to pay for.

Cheryl Overholt 
Rating:
5.0

Customer did not leave a comment.

Haley Evans  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Carolyn Tobias 
Rating:
4.0

This was not my original pick-up location. My original location did not have the trailer I reserved however the manager made it right. Thank you!

Jonas Susaraba 
Rating:
5.0

Customer did not leave a comment.

Christopher Cooper 
Rating:
5.0

Customer did not leave a comment.

Michael Simmons 
Rating:
5.0

Honestly not sure. The staff was really friendly and polite. Helped me out with all my questions and if I didn't understand something then they explained it to me until I was able to understand.

Alec Hogelin 
Rating:
5.0

This was a mobile drop off. It’s a clean location that was easy to get to.

Angelique RUMMEL 
Rating:
5.0

I liked the staff at the location BUT YOUR PHONE STAFF on the 800 number are horrible! I disputed the amount of gas and still haven’t heard back!

Delisa Simpson-Schubert 
Rating:
5.0

Customer service was excellent. Young man extremely helpful

Rodney Holloman 
Rating:
5.0

Clean, well run shop; excellent customer service.

G L Carlson 
Rating:
5.0

very nice and helpful

Paula Juszczyk 
Rating:
5.0

Customer did not leave a comment.

Spencer Allen 
Rating:
4.0

Both associates were curtiius knowledgeable,and friendly.GOOD JOB!

Timothy Drew Davis 
Rating:
5.0

Customer did not leave a comment.

Bill Lester 
Rating:
5.0

Customer did not leave a comment.

Daniel Rangel 
Rating:
4.0

Truck’s transmission needs service

Taylor Bruce 
Rating:
5.0

Awesome help at this location. Note - I had to drop at this location because my original location did not have room for the trailer. They were at 8527 Oak Ridge Hwy.

George Ewing 
Rating:
5.0

Customer did not leave a comment.

Douglas Thompson Jr 
Rating:
5.0

Elah was EXCEPTIONAL!

Travis Phenix  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammi Tarver 
Rating:
5.0

Everything was fine with the return. only complaint, when I walked into the building, it smelled heavily of cigarette smoke. Very unpleasant atmosphere

Jock Thompson 
Rating:
5.0

Customer did not leave a comment.

Diane Leslie 
Rating:
1.0

The truck was a complete turd. I had to call road side assistance twice during a day rental.

Erik Rieger 
Rating:
5.0

Customer did not leave a comment.

HARVEY BOWMAN 
Rating:
5.0

the young man was very polite and helpful, took care of everything I didn't have to touch a thing

Brad Bright 
Rating:
5.0

Customer did not leave a comment.

Joey Hernandez  |  First Impressions 
Rating:
5.0

Great facility

Mike Jackson  |  First Impressions 
Rating:
5.0

The two guys that were working should be commended for the superior job they preformed while get my truck ready and the quickness they checked it back in. It’s hard to find good qualified help nowadays but these guys were awesome. I really hope someone reads this and they get a raise. These two guys were all about getting the job done right and in a timely manner. Wish these guys worked for me.

Chet Altman 
Rating:
5.0

Customer did not leave a comment.

Brad Beltinck 
Rating:
5.0

I rent storage from them never rented a truck they gave me a great deal and I got some off for helping them move some equipment would recommend them for moving or storage

Virginia Delaney 
Rating:
5.0

Customer did not leave a comment.

Scott Hunt 
Rating:
5.0

truck smelled a bit like cigarettes, dash was sticky, but overall it was local so no big deal. Had a terrible squeal you can tell the belt or pully needs replaced. The overall experience at this location has always been magnificent, and this time was no different. The staff of young gentlemen were very polite and very helpful.

Thomas Hunt 
Rating:
5.0

Customer did not leave a comment.

Gregory Nichols 
Rating:
5.0

Customer did not leave a comment.

Brad Beltinck 
Rating:
5.0

Previous renter of truck was obviously a heavy smoker.

CHRIS SISSON 
Rating:
5.0

Customer did not leave a comment.

Jason Bullen 
Rating:
1.0

Lady was rude. Got mad when I gave her the same energy.

Chris Bennett 
Rating:
5.0

How about not charging the customers for 2 days rental use even when the equipment is brought back 1 hour and 15minutes after closing on the first day of use. In other words I use the truck for a little over 25 hours and was charged for 48 hours and charged twice for the use of the dollie.

David Phillips 
Rating:
5.0

Customer service representative at the front was super helpful and kind. Making the process of moving much easier

Whitley Hatmaker  |  First Impressions 
Rating:
5.0

The staff at this location is top notch. Customer service is on point. Equipment clean, facility clean. Shout out to Gary! He is awesome... Thanks guys. Jazz

Jazmin Wright 
Rating:
5.0

Customer did not leave a comment.

John Gardner 
Rating:
5.0

Customer did not leave a comment.

Karen Chandler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caren Hill  |  Overall Experience 
Rating:
5.0

Absolutely nothing. The two folks working that day went above and beyond to help my situation. They were great and should be given a big Thank You.

jerry cook 
Rating:
5.0

Customer did not leave a comment.

Devin Wells 
Rating:
5.0

Customer did not leave a comment.

Madison Bagci 
Rating:
5.0

First time I have used U Haul storage. Experience was excellent!

Bob Fitzgerald  |  Overall Experience 
Rating:
4.0

Please get that truck an alignment and tighten the bolts on the right wing mirror, it rattles a lot and comes loose.

David Pesin 
Rating:
5.0

Customer did not leave a comment.

Adam Tarver 
Rating:
5.0

The U-haul storage was closed when we got there. The manager was kind enough to let us have access to unload. She's a good manager, give her a raise. God bless her and her work, Ian

Ian O'Connell  |  Overall Experience 
Rating:
5.0

Thank you. Great service

Steve McBride 
Rating:
5.0

Clean, bright, easy, safe with very nice and helpful staff. highly recommend.

Suzanne Person  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YuanChang Liao 
Rating:
5.0

The staff definitely made the whole experience very professional,. They went above and beyond to assist us in all our needs. Very friendly too

Andrea Sumner 
Rating:
5.0

For me. Nothing very good service

James Miles 
Rating:
5.0

As indicated the facility is very clean. The isles are wide and the units very assessable. Our furniture was well kept in the controlled environment. It would be nice if you would prorate the units. The second month we only used the two units a partial month.

Robert Shields  |  Overall Experience 
Rating:
5.0

Great customer service at the Karns store! Thank you

Devin DeLapp 
Rating:
5.0

Customer did not leave a comment.

Chris Gunnell 
Rating:
5.0

Customer did not leave a comment.

Daniella Bassa 
Rating:
5.0

Nothing

john kelly 
Rating:
5.0

Customer did not leave a comment.

Lisa Hanna 
Rating:
5.0

Customer did not leave a comment.

Howard Beale 
Rating:
1.0

Terrible customer service. Stood by the desk for 10 minutes with no acknowledgement whatsoever. We had to go into the back to get someone. Then the lady that 'helped' us was so concerned about her 'missing employee ' she failed to concentrate on us at all. If you go to this location do the app checkin/out, it's better customer service

Mieka Schambach 
Rating:
3.0

Lock dial was completely broken off had to get a saw and break off lock to get my stuff

Alyssa Wolter 
Rating:
5.0

Customer did not leave a comment.

Daniel VanCleave 
Rating:
5.0

Customer did not leave a comment.

Alan mumm  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Skepnek 
Rating:
5.0

Great place. Great service. Always helpful and responsive to question I had. Definitely would recommend for all your moving needs.

Charles Chambers 
Rating:
4.0

I did it a little unusual. I stopped in the morning to pay and do paperwork, so we could just swing in and grab the truck in the afternoon on a tight moving schedule. We used self check in after close. It was easy and fast. It wanted to charge me the whole amount instead of crediting the payment I made earlier (mileage was more than I anticipated). But your process let me explain and postpone payment until the next day. The rental lady fixed it for me and I was only charged once, for the full amount, and I didn't have to explain the problem to anybody the next day, she just did it for me. Most excellent service from both ladies working in the facility. It was a little confusing on where I should put the truck at the end, should I leave it under the return tent or park it. I parked it because I was worried somebody would want to use the check in tent and I didn't wanna be in thier way. The radio didn't work, but we had Bluetooth music anyway so that didn't matter. The truck was clean, drove well, and was surpringly good on gas. It was an absolute 5 star experience and maybe one of my best uhaul experiences. If I need another uhaul, this is absolutely the location I'm coming to!

Lisa Beavers 
Rating:
5.0

Nothing the pickup location was great.

dusty stauffer 
Rating:
5.0

All staff I dealt with were very helpful, friendly and professional.

Phil Elliott  |  Overall Experience 
Rating:
4.0

NA

Ted Brewer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paul Rogers 
Rating:
4.0

Nothing. Location was not close to where I needed the truck

James Bradshaw 
Rating:
1.0

They sold my unit for $40. They did not notify me at all. Even though i spoke with them 2 and 3 times a month since have my storage. I have filed a complaint. Karns, tn uhaul is at fault and needs to replace my things. Unfortunately most of the things in that unit are Irreplaceable. The turn over rate for mgt at this location is unreal. The new women there is a liar.

BECKY ARMSTRONG  |  Overall Experience 
Rating:
4.0

The truck was the worst truck I have ever received from U-Haul in all my rental relationships to be clean environment with great customer service and quick response terrible equipment.

Billy Finchum 
Rating:
5.0

Customer did not leave a comment.

Edith Hall  |  Overall Experience 
Rating:
5.0

we originally wanted a smaller truck, which we reserved, but then received an email that the truck we wanted was at a different location, further away from our home.

JOHN MCCOY 
Rating:
5.0

Customer did not leave a comment.

Walter Latture 
Rating:
4.0

Customer did not leave a comment.

Karen Watson 
Rating:
5.0

Awesome, friendly staff; great equipment

Cindi Cooper 
Rating:
5.0

It was a pleasure working with them to care for my short term needs. I will definitely be calling them if I need a storage unit and truck in the future.

BARBARA MILLER  |  Overall Experience 
Rating:
5.0

Need to have more control on people just leaving items at the entrance to the storage unit, maybe selling them off for quick removal or donation to shelters

James Rolfe  |  Overall Experience 
Rating:
4.0

No enough power for truck

BRETT TILLMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald Keith Hollifield 
Rating:
5.0

I am very impressed with the service and facilities provided in my recent rental of storage space at U Haul in Karns. A special thank you to Ms. Elah Henry, she and the rest of the staff there are friendly, supportive and professional.

Anna Lionberger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joshua rainey 
Rating:
5.0

Customer did not leave a comment.

MARJORIE SNELL  |  Overall Experience 
Rating:
5.0

Very friendly and unit was very clean. Instructions were clear and easy and we had a lock waiting for us. Very nice!

JAMES WALL  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cindy Seymour 
Rating:
5.0

Customer did not leave a comment.

Pamela Chesser  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT MATHIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT MATHIS  |  Overall Experience 
Rating:
3.0

Truck wasn’t ready when I was suppose to pick it up after hours. The dolly I was suppose to get wasn’t in the truck either. If all these issues didn’t happen I wouldn’t have been walking around the building for 1 hour trying to find the truck.

CHRISTOPHER WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Eric Geren 
Rating:
3.0

Customer did not leave a comment.

Cynthia Lopez 
Rating:
5.0

Customer did not leave a comment.

Don Shirey 
Rating:
5.0

Very good service, facilities and equipment. Highly recommend.

Don Shirey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassie Cabindol 
Rating:
5.0

Customer did not leave a comment.

Bob Farmer 
Rating:
5.0

Employees were great. Very helpful. I’ll definitely be going back to this location again.

Mary Hampton 
Rating:
5.0

Staff is EXCELLENT!

Barry Coffey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

dainne schillaci  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris Campbell 
Rating:
5.0

Customer did not leave a comment.

John Anderson 
Rating:
5.0

Customer did not leave a comment.

James Russell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KEVIN FERRELL 
Rating:
5.0

Hello, it was a great rental. I just think it was a little overpriced. It rode a little rough but it was okay to pull.

Tara Goin 
Rating:
4.0

Customer did not leave a comment.

Gregory Noah 
Rating:
5.0

Customer did not leave a comment.

Olivia Grammer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evelyn Winther 
Rating:
5.0

Customer did not leave a comment.

McKenzie webb 
Rating:
5.0

Thank you for your help, Gary. -Ann Schultz

Anne Schultz  |  Overall Experience 
Rating:
5.0

N/a

Danae Diaz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EUGENIO PINERO  |  Overall Experience 
Rating:
4.0

All good, but a bit expensive

Don Shirey  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

suzzette meyer  |  Overall Experience 
Rating:
5.0

Gary Hackler assistant manager personifies what every manager should demonstrate. No one could represent your company any better

WILLIAM DYKES  |  First Impressions 
Rating:
5.0

Thanks dudes and dudets

Derek Cobble  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanita Chambers  |  Overall Experience 
Rating:
3.0

The gentleman who waited on me could have been a little friendlier & not so full of himself.

JUDY HUBBARD  |  First Impressions 
Rating:
2.0

I would have preferred not to be billed and chased for something I already paid for

Philip Parrott  |  Overall Experience 
Rating:
5.0

Zach was a very helpful, friendly and professional employee. Great asset!!

Timothy Denton  |  First Impressions 
Rating:
3.0

WAYYYY too expensive if i hadn’t been offered a free month with my move. Outside of that it was excellent.

WILLIAM SHERRER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Moskus  |  Online Move In 
Rating:
2.0

Mold on my stuff only in there almost two months

Dillon Wilker  |  Overall Experience 
Rating:
5.0

Adam and his team are great!

John Whitley  |  First Impressions 
Rating:
5.0

This is BY FAR the cleanest, nicest storage facility I have ever seen! The staff is so friendly, well mannered and very helpful! Units are easy to access and everything is so clean! They even have bathrooms on the storage floors—-BRILLIANT idea! They too are superbly CLEAN! The parking lot is nice and large. Easy to navigate with any vehicle. If you need a storage unit of any size, stop by the Karns location on Oak Ridge Hwy! U-Haul Moving & Storage of Karns 7630 Oak Ridge Hwy Knoxville, TN 37931 (865) 693-2506 You will not want to go anywhere else!

JULIE GUNTER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN HOGAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

suzzette meyer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

suzzette meyer   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronnie Riehm  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN SCALES  |  Overall Experience 
Rating:
5.0

Customer Service did an excellent job. They were prepared. They knew what was going on. They did their jobs excellent. Just very proud of their service. Made us glad to be here in spite of what we are going through. Thank you

Jonathon Wallace  |  First Impressions 
Rating:
5.0

Outstanding

felix Martinex  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Carolyn Elliott  |  Overall Experience 
Rating:
5.0

This facility and staff made my storage needs easy

JOHN HOGAN  |  First Impressions 
Rating:
5.0

This location is the nicest I've ever seen and then most curtious folks I've ever met.

cynthia patino  |  First Impressions 
Rating:
5.0

Adam and his team were truly awesome!

John Whitley  |  Overall Experience 
Rating:
5.0

I have used this location before. I was so impressed with the cleanliness and the friendliness of the staff. I have used storage in Nashville before moving here and there is non that compare with this one. This location is superior to anywhere I’ve been. I definitely give the location and its staff a 10 out of 10. I tell everyone I know about them. Both of my daughters live here and are site managers of 3 large apartment complexes and I have them tell their tenants about your services in case one of them needs storage or a moving vehicle. You really need a flyer that can be put in welcome packages at locations like this.

Tamali Steinocher  |  First Impressions 
Rating:
5.0

Logan is awesome to deal with

Emily Rowe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUTH WATSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

suzzette meyer   |  First Impressions 
Rating:
5.0

Very clean facility. Met all my needs. Friendly and helpful staff.

Justin Sidwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARJORIE SNELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Tarver  |  Overall Experience 
Rating:
2.0

My experience was horrendous.... While the gentlemen at the storage unit were helpful, the other three UHaul places I spoke with gave me erroneous and conflicting information... Very frustrating for a Senior Citizen... Don't know if I will use UHaul again...

JOHN SANDERS  |  First Impressions 
Rating:
4.0

I still haven’t received my receipt from the turn in of my rental truck which we did at this facility plus rent a unit. It wasn’t clear to me what area I was supposed to clear my alarm on my door. The young man mentioned two doors and after hours connected with the two doors. I don’t remember being told about about the ‘blue’ area to disarm my door. I wasn’t shown any of it, simply told.

DeeAuna Lamare  |  First Impressions 
Rating:
5.0

The staff that was on duty when we rented almost one year ago was exceedingly enthusiasm and helpful. Very knowledgeable about the business. They should get a great pat on the back. Thank you for everything.

eric merkle  |  Overall Experience 
Rating:
5.0

Great

Johnse Hatfield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTHA ARNETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WANDA WILLIAMS  |  First Impressions 
Rating:
4.0

The two issues I would state was first ordering a 10 x 10 and getting 2 5x10 units, then not being told to use the alarm panel first then use the door panel to access the inside, but it all worked out great.

James Rolfe  |  Online Move In 
Rating:
5.0

It'd be nice to have 24 hrs access but everything was excellent on the place and staff. TYSM for making this moving expensive so less stressful on the storage side 🥰🥰🥰

Suzzette Meyer  |  First Impressions 
Rating:
5.0

Gavin and other employee was super great and helpful

Kelvin Miller  |  First Impressions 
Rating:
5.0

Best uhaul I’ve ever used

Angelina Hayles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie Wisecarver  |  Overall Experience 
Rating:
5.0

The staff was very helpful

GLENN COUNSIL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary white  |  Overall Experience 
Rating:
2.0

The staff is friendly and the new manager appears to want to do a good job. Glad to see a new manager. The old one did nothing to really help the customer. The problem with this facility is faulty doors that do not work. At times the lights when you went up the hallway on 3rd level did not come on. Also, the front staff really needs to be trained. They make so many mistakes. They have messed on on my address, phone number, and have even given me another person’s contract with all their personal information. I had to take it back. They never say hello when people walk in and never say, “ What can we assist you with.” Many times you can’t find anyone in the front office. I don’t think I will ever use this location again. Thank you for your time, Deborah Williams

Deborah Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

crystal wright  |  Overall Experience 
Rating:
5.0

The office staff were very nice and extremely helpful.

Susan Adams  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful. I have storage in Houston currently and other prior locations in the past. This location is by far the best I’ve seen.

WESLEY FARMER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Fleischmann  |  Overall Experience 
Rating:
5.0

Staff was super friendly

Samuel Wozinski  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Debra Costelow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammi Tarver  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

martha dailey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobbye Bagley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STARLA DAVIS-BYERS  |  Overall Experience 
Rating:
4.0

Elevator did not work. Storage unit on second floor and very difficult to move furniture and heavy stuff in stairways. Service and friendly employees but very unhappy about nonworking elevator.

linda REINPOLD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber Philpot  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy Bruner  |  Online Move In 
Rating:
5.0

The 2 young men at the counter were outstanding. I have never had a better customer service experience at any other business. Very helpful and knowledgeable

Elida Pineiro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHARON VOLLMER  |  Overall Experience 
Rating:
5.0

Great service

David Kidd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Domingue  |  Overall Experience 
Rating:
5.0

I had my unit for 7 months always on time with payment, you guys always had friendly staff, and was always very helpful and nice, I would Recommend you guys to my family and friends, coming 10 hrs away and having 1 month free was amazing

Adrianna Fonseca  |  Overall Experience 
Rating:
5.0

Will was awesome. He was very helpful and did a great job signing us up and walking us to the unit and explaining everything to us. Thank you!

BRIAN DODSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DINA PROTIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olivia Grammer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brent Witmer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lynn sumner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deverre Green  |  First Impressions 
Rating:
5.0

I had a few issues with autopay while storing but the Manager, Tony was great to fix and work with me!!

Rhonda Kiser  |  Overall Experience 
Rating:
3.0

Rates to expensive

Fran Inman  |  Overall Experience 
Rating:
5.0

Gavin is very nice and helpful!

Amanda Hall  |  First Impressions 
Rating:
5.0

Great facility and great staff! Would highly recommend!

Angela Porter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON VOLLMER  |  First Impressions 
Rating:
5.0

Espero volver a necesitar sus servicios muy pronto gracias por todo

Agustin RESENDIZ  |  First Impressions 
Rating:
5.0

Great customer service and very well maintained.

Terri Dunnigan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RONALD NAPPER  |  Overall Experience 
Rating:
5.0

Excellent idea to combine U-Haul rental and self storage, in one building.

HS Noble  |  First Impressions 
Rating:
5.0

Both locations, staff were phenominal.. Very helpful and knowledgeable. I do appreciate their great service. Mark Brown

mark brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa Howell  |  Overall Experience 
Rating:
5.0

Everyone and everything was top of the line.

Nancy Perkins  |  First Impressions 
Rating:
5.0

Nice people running the storage facility. Very helpful.

Sherry Bedrossian  |  First Impressions 
Rating:
5.0

Great place for all your storage needs. I found the pricing to be much more affordable than the other climate controlled storage facilities.

Patrick Greene  |  Overall Experience 
Rating:
5.0

The staff was helpful and friendly.

Theresa White  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

La-Niah Plaugher  |  Overall Experience 
Rating:
1.0

Charged me another month because they don't pay attention I will not rent anymore from uhaul

ROBERT ROE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELLY INMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMI DERI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Matlock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dee coulter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRAVONDA TAYLOR  |  Overall Experience 
Rating:
5.0

Amazing experience with this UHaul location, clean, secure, friendly stuff and manager is always available, he helped me with my transactions so fast and easy! I was surprised compared to Los Angeles UHauls this customer service is top notch ! Thank you !

iroda nazarova  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eric merkle  |  First Impressions 
Rating:
2.0

I am temporarily displaced sold house waiting to close on new house. I needed to climate control store at the Airport Uhaul storage. When I online at the Alcoa Uhaul site I rented a second unit. As well I rented a van from Uhaul again! When I went to Alcoa storage to move into my larger unit 2100 it didn’t exist!? The online app didn’t tell me the 5x8x10 unit was in another city! I had a van full and couldn’t access new unit because I didn’t have 24hr access!! It’s bad enough I had to drive more miles and hours of use on Uhaul van I only had last night to move before leaving for a funeral in Tampa! I now have my wardrobe 40 minutes apart in 2 separate units and was unable to complete my move in to meet my needs of packing my clothes for this trip! The customer service phone center is absolutely useless! No help, no solutions only supportive responses and reflection of feeling! The van was returned and when I return from Tampa I will now have to rent a 3rd van because of the online booking leading me to believe I’d booked another unit at the Alcoa airport location which is where I needed everything under one roof

Sandra Rovhana  |  Online Move In 
Rating:
1.0

If I could give this place negative stars I would. I paid hundreds of dollars a month to keep my stuff safe and secure. However after 4 months I opened my storage unit to find everything covered in mold. All of my personal belongings are ruined. It is devastating to lose everything you own especially when you’ve paid over $100 a month to keep it safe. This is the worst experience I have had in my life.

PATRICK FLAHERTY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN DAVIS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Palacia Scott  |  Overall Experience 
Rating:
5.0

Everyone was great! The building is well maintained and very clean.

DINA PROTIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN TONER  |  Overall Experience 
Rating:
5.0

The staff that works here are fantastic awesome guys help you out take the time to figure out what you need and take good care of you

jeremy martin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David Rookstool  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larr Birks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sandra smith  |  Overall Experience 
Rating:
2.0

Was only in the storage unit just over a month. This is a fairly new facility, so wasn't expecting any issues. While moving the items out noticed that most of them had mold growing . This was supposed to be a climate controlled unit. When I inquired the clerk said they had an issue with a fan being out for some time and it was recently fixed, but the facility was still extremely humid and warm. I was handed a brochure and told to call the number. Not impressed at all on the maintenance and climate controlled price.

Chad Edler  |  Overall Experience 
Rating:
4.0

I was given the wrong contract that belong to another person. The agent probably gave mine to the other person sitting next to me. It is really important to doublecheck paperwork. The other customer has my personal information and it needs to be shredded. Please make sure this happens. I will shred her information. Besides this incident, everyone was extremely kind, well mannered, and very helpful! Deborah Williams

Deborah Williams  |  First Impressions 
Rating:
5.0

Very helpful staff

Julie Wisecarver  |  First Impressions 
Rating:
5.0

First went to Clinton highway location where I had originally reserved a unit. There was one employee and three people waiting. My unit was on the right side with a narrow passage to drive down but no way out. There was water pooled up outside unit as well. Did not give me a very secure feeling so I left. My daughter called the Karns location and talked to Will who was awesome! I got there and it was a complete different experience. The assistant manager was so helpful and knowledgeable and handled my unit change and my drop off location change. All the employees working there were on it! Very courteous. After moving and driving , it made the end of my day so much better! And the employees really seemed to like their jobs and it showed! I would recommend this location for sure . My unit was very nice as well

Kimberley Elliott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REBECCA HASTINGS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandra smith  |  First Impressions 
Rating:
5.0

Employees were amazing. Every single person we dealt with was great! Very helpful and kind! Facility is very nice and clean.

Debra Costelow  |  First Impressions 
Rating:
5.0

People there was amazingly friendly thanks

JESUSRICARDO DIAZDELEON  |  First Impressions 
Rating:
5.0

Everybody ready to assist and polite one of the cleaner facilities in my area.

ROSA GRAHAM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Rookstool  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilian DeVries  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Verley  |  First Impressions 
Rating:
5.0

Was able to select the size that we needed; the workers have s as Leah’s been helpful and friendly and love one-stop shopping for all of our needs for packing and storing.

Tammi Tarver  |  First Impressions 
Rating:
5.0

Thank you.

Dena setzer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shayla Thomas  |  Overall Experience 
Rating:
5.0

Awesome facility!!

Brian Harris  |  Overall Experience 
Rating:
5.0

Very helpful

crystal wright  |  First Impressions 
Rating:
5.0

Amazing customer service

LEA MCMAHAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elisa Martinetti  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW BEEKHUIZEN  |  Overall Experience 
Rating:
4.0

The facility is meets my needs and expectations but a couple of recommendations to improve the experience...do not allow people to leave their unwanted items at the entrance to the loading doors. We had to move several items just to get the carts through. You ran out of toilet paper in one of your bathrooms...change out dispensers to facilitate larger rolls or provide housekeeping coverage to ensure the bathrooms are resupplied and cleaned more frequently, to include weekends. The elevator is painfully slow. I'm sure you hear this all the time and there is nothing you can do about it now that the building is finished...but recommend you give feedback to corporate that they should pay a little extra in the initial design and construction of a building to provide multiple elevators that operate at a higher velocity.

Michael Brady  |  First Impressions 
Rating:
5.0

I rented at the oak ridge highway location, the staff was so good to me, it was a reasonable price and very clean facility and I’m very pleased with my experience! The first month was free and since I did only stay three weeks I liter Only paid a $10 fee for 24 hour Axcess you can’t beat it!!

Tiffany Kinser  |  Overall Experience 
Rating:
5.0

The young gentleman who waited on me was fast and efficient and made sure I understood the transaction. He took me to my unit and helped me get my locks set up. Thank you!

Patrick Greene  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammi Tarver  |  First Impressions 
Rating:
5.0

Very clean, neat, and temperature controlled facility. Cleanest restrooms i have seen. Highly recommended.

Wayne Randles  |  Overall Experience 
Rating:
1.0

Water got in my unit and damaged some of my items. I also found bugs inside my boxes and on my furniture.

Deion Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krystal Hernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luke Reardon  |  Overall Experience 
Rating:
5.0

Very friendly and welcoming staff. New and very clean facility.

David White  |  Overall Experience 
Rating:
5.0

Outstanding experience. Staff was exceptional - especially Rikki, who went above and beyond to make sure my needs were met. I have had many customer service reps over the years, but Rikki stands above them all. Thank you!

Jeffrey Robertson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MATTHEW FOX  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BILINDA GREGORY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERICA MELGAR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken Rather  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad Edler  |  First Impressions 
Rating:
3.0

I was told I would get a prorated rate since I only had the unit a week my last month, I was charged the full amount. I’m STILL waiting on the manager tony to get back with me on being reimbursed.

BRANDI GIBSON  |  Overall Experience 
Rating:
5.0

The staff are knowledgeable and very helpful.

Stephen Howard  |  Overall Experience 
Rating:
5.0

I appreciate the first month being free, thank you.

Jason Strunk  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Olson  |  Overall Experience 
Rating:
5.0

This was a great match for us. We're moving less than 3 miles away from the storage facility so this makes it very convenient once we're moved to access our items. This was also a bargain with the first month free and the supplies I picked up to pack were a great bargain as well. I've been paying more for moving supplies elsewhere.

JANICE CLIFFORD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mithcah jean  |  Overall Experience 
Rating:
5.0

I’ve used Uhaul for all my moves. The storage facility was immaculate. The staff including Tony the owner were very inviting and friendly. I can’t say enough about this facility and the people that work there. They are the meaning of customer service. I will beRecommending them to everyone.

Tamali Steinocher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stanley Adsit  |  Overall Experience 
Rating:
5.0

Brand new place. Employees still learning the ropes, but very enthusiastic about helping. Rented a trailer as well. Super smooth.

Paul Krusee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Armond Berkley  |  First Impressions 
Rating:
5.0

The only thing was that I didn’t get the storage unit close by where I wanted it. I had to go far away. Gas is too expensive right now. Ty

Kimberly Noland  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrew Roberts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon Burnside  |  First Impressions 
Rating:
5.0

Rikki was very helpful. She even helped us back in the truck and trailer.

STEPHEN TONER  |  First Impressions 
Rating:
5.0

Very helpful. New and clean storage area

Rose Covella Slate  |  First Impressions 
Rating:
5.0

It was convenient, was very clean, and Tony was friendly

MARIE WHIRLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRADLEY KIRBY  |  First Impressions 
Rating:
5.0

Very impressed and pleased with my experience, both in renting a U-Haul truck and new storage space.

RYAN GREBE  |  First Impressions 
Rating:
5.0

We was so happy to have someone to talk with. So many has gone to doing it online and we didn't want to do it that way. Thanks for great employee and really customer service.

Daniel Lay  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen Howard  |  First Impressions 
Rating:
5.0

Very nice facility. Having the use of carts elevator etc. makes moving things to storage very easy

Sandra Robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon Fitzrandolph  |  Overall Experience 
Rating:
5.0

Everyone at the Alcoa and Karn locations were very helpful and went above and beyond for me. Special thanks to John @Alcoa, Tony @ Karn and a very special thanks to Trevis @ Alcoa. I left feeling like I made new friends.

Tina Thomas  |  First Impressions 
Rating:
5.0

I will always use uhaul for storage….they do a excellent job in every way

Deborah Joseph  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john pratt  |  Overall Experience 
Rating:
5.0

Tony was helpful and accommodating

Cullen Chrivia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Hicks  |  Overall Experience 
Rating:
5.0

Excellent customer service, would highly recommend for anyone doing they’re storage!!

Landon Vanosdale  |  Overall Experience 
Rating:
5.0

Although the rental cost for the truck was very expensive and even more if I rented on a Saturday, my preferred day, it drove very well. The staff at the Karns location was very helpful and the unit conveniently accessible and clean.

Eric Gometz  |  First Impressions 
Rating:
5.0

Everyone was incredibly helpful

Kimberly Dhaen-muhs  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

eileen bereznak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Fitzrandolph  |  First Impressions 
Rating:
5.0

Mr Tony of Uhaul Storage of Karns was fantastic, very helpful, professional and courteous. I will be recommending this particular storage place to everyone!

TYLER YOUNG  |  Overall Experience 
Rating:
5.0

Everyone was very nice and helpful. Tony went above and beyond. It's a little out of the way for me but it was worth it for the customer service experience.

MARTINA MARTELLA  |  First Impressions 
Rating:
5.0

Exceptional customer service. Very helpful and friendly! Facility is new, very well laid out and clean.

ROBERT BURNS  |  First Impressions 
Rating:
5.0

I had an issue at a different location where the storage unit I had been assigned was double booked and we didn’t realize until we pulled in to move in my stuff after hours. From what I understood, it was just a computer issue. Although it was inconvenient, it happens to anybody who works with any kind of computer system, so I wasn’t too upset. I went back to that one the next morning and they actually didn’t have any more units in the size I needed, so they sent me to this store. The gentleman that helped(I didn’t catch his name but he was life saver!!!) me went above and beyond to help accommodate me because of the mix up. Super super super appreciative of all of his help! Excellent customer service!!!

ANNAMAREE PROVENZA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea LewisBonner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Hicks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly Dhaen-muhs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICTOR CARRANZA  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top