Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep doing what you’re doing !! I have used several different U-Haul locations in the past as I am a regular and frequent U-Haul customer. This U-Haul location is the best one that I have ever used! The manager at this location is personally involved with day-to-day operations and customer interactions in order to guarantee customer satisfaction. The level of service and personal interaction at this location is head-and-shoulders above any U-Haul location that I have ever used in the past!
Lawrence Wilkin
Rating:
2.0
The lady who came out to check in dolly, did not give me any thing to show it was returned.
Jeffrey Fulmer
Rating:
5.0
Manager was quick, efficient and friendly. Nice for a change!
Elizabeth Johnson
Rating:
5.0
The staff and management were very helpful the building and facilities were well kept well-lit and the equipment that I used ( moving truck ) was in very good condition as well . This was the third time I've used a UHaul facility and if I need it again I will absolutely be using UHaul again in the future if needed .
JEFFREY HOLSTEIN
|
Overall Experience
Rating:
5.0
Very professional
Patricia Bryant
Rating:
5.0
Even though truck was not located at Bourbonnais address where it was supposed to be available for pick up, the manager in Kankakee was extremely helpful in reducing the toxic start to our relocation process. She was very calming and reassuring while at the same time dealing with in store computer issues. U-haul itself has many issues, starting with terrible communications through their own website and telephone IA call center. NO pass-through connections available or people to help resolve issues, no connection available to anyone that can assist its customer. Companies need to try to navigate their own communications systems to witness the lack of "communications"'.
David Carline
Rating:
1.0
Customer did not leave a comment.
monseerrat cervantes
Rating:
5.0
Customer did not leave a comment.
Tod Hallberg
Rating:
3.0
The truck I used had old fries on the dash. Also, the employee was not the best, as soon as I walked in he walked away to go outside, once he came back in he was distracted on his phone and paid no attention to me or who I had with me.
Kylee Morrow
Rating:
5.0
The manager and assistant manager are awesome and deserve a pay raise
Isaiah Simpson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kayla James
Rating:
5.0
Customer did not leave a comment.
Crystal Perreault
Rating:
5.0
Add video check of lights/turn signals working to the return process or at least ask that question for people returning online.
First trailer I was connecting too had bad right turn signal. U Haul employee quickly moved me to a different trailer before I left the lot so it was not a big inconvenience for me
Ted Miles
Rating:
1.0
The customer service was horrible. I tried calling them to extend time and everything cause we were gonna be behind and everyone in my family was working. So Lady over the phone was Very awful and not helping tried to extend pretty much sounded like she was high and was like go figure it out yourself. Can’t believe no one even helped the Situation and all that. I would never recommend U-Haul ever for rental.
Andrew Georgakopoulos
Rating:
5.0
Employee was great!
Kurt LaVoie
Rating:
5.0
Customer did not leave a comment.
Mary McCall
Rating:
5.0
The man at the front desk was very professional and affable.
Frank Leben
Rating:
5.0
Very friendly
janet linhart
Rating:
5.0
Customer did not leave a comment.
Elizabeth Lawrence-Mitchell
Rating:
4.0
Customer did not leave a comment.
Bonnie Phelps
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chitara Gunn
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
William Bocznewycz
Rating:
4.0
Customer did not leave a comment.
LUKE SCHMELTZER
Rating:
4.0
YOU MUST DROP THE VEHICLE OFF THE NIGHT BEFORE AND ABSOLUTELY HAVE TO ENSURE IT IS STORED INDOORS OVERNIGHT. (A simple search on vehicle break ins for the location area will IMMEDIATELY show you why!)
The ONLY way to get a hitch installed is to drop off night before OR being there at 6 AM or so..... Mechanic is ONLY in early AM's is the reason.
Jeff Martyka
Rating:
5.0
The inside of the unit needs a little work. But my overall experience was great.
Georgia Laird
Rating:
5.0
Customer did not leave a comment.
Melodye Peterson
Rating:
4.0
Customer did not leave a comment.
darryl kleinert
Rating:
5.0
Staff was friendly and fast. Helped me connect the trailer. I was on my way ten minutes after walking in the front door. Much appreciated!!
Edward Miles
Rating:
4.0
Customer did not leave a comment.
JOHN BERKSHIRE
Rating:
4.0
Everything was great!!
Pauline Hulvey
Rating:
3.0
Employee on duty when I returned the equipment was a complete dick. He Told me I needed to take the trailer "back to where I got it" he was clueless and unprofessional. I returned the equipment where I picked it up and where I was told by the morning manager to drop it off.
Alexnder Bowser
Rating:
1.0
I made it a point to actually rent the truck under the impression that if I did not need the extra days I would be refunded for the extra days I did not need and now there is no credit to me for two days I did Use the truck never will I ever use U-Haul again and will not recommend it to anyone
martin smith
Rating:
5.0
Customer did not leave a comment.
Brenda Reed
Rating:
5.0
Everything was great!!
Charisse LineBarger
Rating:
4.0
Customer did not leave a comment.
KENNETH BROWNSEY
Rating:
5.0
This location is top notch! Wouldn’t go anywhere else.
Tiffany Fullerton
Rating:
5.0
This location is always clean and the staff are friendly. Always a great experience.
Tiffany Fullerton
Rating:
5.0
Staff was very helpful and friendly.
Bill Bush
Rating:
5.0
Customer did not leave a comment.
Philip Schumacher
Rating:
3.0
Customer did not leave a comment.
Pamela Bridges
Rating:
5.0
Customer did not leave a comment.
Lauren Boudreau
Rating:
5.0
Fast new technology checkout is very efficient!
Friendly as always we will return for future business.
JORDAN GOODMAN
Rating:
5.0
This location did outstanding!
My company (Love’s) set up U-Haul arrangements for my relocation. A woman called me the day before my rental informing me I’d have to go to Manteno to pick up my truck (this isn’t what my company set up for me). Though displeased, I agreed since I was told I could just use the app to pickup the truck.
However, the truck didn’t show up in the app. She had me going to a location with no one on duty for Sunday. I went to the Kankakee location and explained my problem. They were very friendly and set me up with the truck I originally wanted.
Whoever called me and messed up my original arrangements caused me much hardship and caused me to have to pay for this myself out of pocket. However, the good people at this location actually care about customer service and made up for the mess she caused me.
Dustin Rochkes
Rating:
5.0
Customer did not leave a comment.
Anthony Brooks
|
Overall Experience
Rating:
5.0
Car seats were full of dogs hair, other than that it was a great experience. Staff was courteous and professional.
susie green
Rating:
5.0
Customer did not leave a comment.
Molly Linhardt
Rating:
5.0
Great service as always
Artie Schadel
Rating:
5.0
Customer did not leave a comment.
ANA MOLINA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steve Betourne
Rating:
4.0
Customer did not leave a comment.
REX BLADES
Rating:
5.0
Customer did not leave a comment.
holley froening
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Luisvidal Meza
Rating:
5.0
These people are awesome 👍👍👍
James Meyer
Rating:
5.0
trucks always available and clean, staff always friendly and professional - Little Debbie
JOHN STROGER
Rating:
3.0
Customer did not leave a comment.
Steven Hatsman
Rating:
5.0
Quick and easy!!
Ronald Lane
Rating:
5.0
My experience with Uhaul was vey pleasant. The staff was very accommodating and very friendly. My experience with U-haul was a great one. Glad I chose you guys..Happy New Year!!
sherrie carr
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Calvin Cox
Rating:
4.0
The person we returned to was different than who we picked up from. The return person told me to park the trailer in the spot where I got it. It would not have been possible- our truck would not be able to pull between. As it was, when we picked up, the guy who hooked it up had to pull it aside of the fender of the trailer next to it and we had to exit the spot at an unusual angle going right then left to miss that next trailer. The guy at drop off was rude & very short with me when I said I wasn't exactly sure which spot it went to because there were different trailers parked there tonight. Maybe it was because I'm female driving a pick-up & pulling a trailer.
Cheri Thomas
Rating:
5.0
Customer did not leave a comment.
Kurt LaVoie
Rating:
5.0
Customer did not leave a comment.
Al Gulick
Rating:
5.0
The rental was very good and the trailer performed just great, no problems. That said, I was a somewhat surprised that I believe I was billed for 2 days. I am pretty sure that I returned the trailer within a hour or so of 24 hours but I think I was billed for two days. Is this right?
Thanks,
Rolfe Jaremus
Woodridge, IL
Rolfe Jaremus
Rating:
5.0
Customer did not leave a comment.
Barbara Greer
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sabrina Lawrence
Rating:
5.0
Customer did not leave a comment.
Tari Penley
Rating:
5.0
Dana is always very pleasant and extremely busy. I've rented trucks and several trailers and have never had an issue from this location. Keep up the good work!
GREGG RASMUSSEN
Rating:
5.0
Always a great place to rent from!
Jewel Wiltfang
Rating:
5.0
Customer did not leave a comment.
dustin grace
|
Overall Experience
Rating:
5.0
Amazing staff!!
dustin grace
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Barbara Brower
Rating:
4.0
Check electrical system prior to issuing. We had some bad wire and bad bulb issues on one trailer.
Thomas IVANOFF
Rating:
5.0
Customer did not leave a comment.
Felicia Roulund
Rating:
5.0
Customer did not leave a comment.
NOELLE FILLMORE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adrian Lewis
Rating:
5.0
The Gentleman working the store did an amazing job. He deserves a promotion
Robert Chellson
Rating:
5.0
Customer did not leave a comment.
Adrian Lewis
Rating:
5.0
Customer did not leave a comment.
nick thomas
Rating:
5.0
Customer did not leave a comment.
Affonza Bostic
|
Overall Experience
Rating:
5.0
Only complaint is that the cab had a very strong cigarette smell
Steve Ruder
Rating:
5.0
Customer did not leave a comment.
Matthew Stone
|
First Impressions
Rating:
5.0
Do tune ups & break jobs on trucks regularly
Krystal Jefferson
Rating:
5.0
Customer did not leave a comment.
Jeremy Alderson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Catherine Turner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Meyer
Rating:
5.0
Customer did not leave a comment.
Edward Chmielewski
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erik Young
|
Online Move In
Rating:
2.0
The APP is more than CLUNKY. it seems to need a complete over haul. Seriously. New backend. User interface average. Check over night processes. KEEP LOCK BOXES IN WARMED AREA. TRY LOCK BOXES LOCK ONCE PER WEEK AND BEFORE IMMEDIATE USE.
Robert Shoffner
Rating:
3.0
More friendly customers service 🙄
Jose Alarcon
Rating:
5.0
I have dealt with the Bradley uhaul before always a pleasure to do business with them!! We asked for an appliance dolly which was provided and the lady extended our time for the truck to be returned. Was very helpful and I was very grateful!
Shari Hall
Rating:
5.0
Always fast , knowledgeable and helpful.
STEVEN BUKOWSKI
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anthony Tavoletti
|
Overall Experience
Rating:
4.0
Bathroom can be cleaned
KEVIN O'LEARY
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Kevin O'Leary
Rating:
5.0
The manager and her staff were amazing
Mike Merrill
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
darryl kleinert
Rating:
5.0
Customer did not leave a comment.
Enrique Garcia Relles
Rating:
5.0
Customer did not leave a comment.
frederick gyles
Rating:
5.0
Customer did not leave a comment.
Todd Toepper
Rating:
4.0
Very welcoming and helpful.
April Smith
Rating:
4.0
1) Pair the ignition key with the correct truck better. I had to blow a bunch of time in the early going because after finding what I was told to be the correct truck (license plates match), and then putting a bunch of stuff in the cab for my wife and I during our travels, I finally put the key in the ignition only to learn I had either the wrong key or the wrong truck. That combined with getting set up with the correct pair blew a solid 30 minutes off our time to accomplish what we needed to.
2) Make clearer where the gasoline gauge is. After clicking on the link to verify the correct truck, and seeing the last person had said there was 3/8 of a tank, I took the photo of the dashboard as instructed (to capture odometer and gas gauge), and I manually changed the tank amount to 9/16th. Well, later while driving I realized I reported on the OIL GAUGE and not the gas gauge... so 3/8 was correct, but I'd put in 9/16, and there didn't seem to be a way to change that.
So I wound up having to put in about 1/4th of a tank too much because of that error, and also wound up putting even more in than I should have because the gauge gauge needed didn't operate well unless the vehicle was driven and hit enough bumps so the needle would move. When it finally did, I found I put in even more than the 9/16th, which again was incorrect to begin with.
So I'm guessing I easily paid $20 too much in fuel due to not being able to correct my initial error (I envisioned it taking hours on the phone with customer service), and then because I couldn't get an accurate real-time reading of what gas I'd actually put in the tank until going well over....
Steven Champagne
Rating:
3.0
Better customer service been on hold for 30 mins and they just opened.
Joshua Larry
Rating:
5.0
Customer did not leave a comment.
Rich Nelson
Rating:
1.0
They gave me a trailer with a flat and I constantly had to keep filling it up about 5 times during my little trip. This was worrying me that I was gonna break down and cost me more money out of my pocket. How horrible to not have the worker check the tires.
Teresa Kotrba
Rating:
5.0
I was waved in by a man who said I was complete and said I would get my final invoice and it arrived within minutes. Wonderful
Dana Kokaly
Rating:
5.0
Continue to provide the excellent level of friendly and personable service that you do now.
Lawrence Wilkin
Rating:
3.0
Make certain the truck being rented doesn’t smell like a marijuana smoking festival inside.
Michael Devey
Rating:
5.0
I think everything went great. Super easy to do!
George Golwitzer
Rating:
5.0
The staff was friendly and nice!
Carissa Tonner
Rating:
5.0
Everything was great.
Cecil McCollum
Rating:
4.0
Interaction with the General Manager, Dana, was crude and abrasive. I don’t doubt her technical knowledge but her people skills are a very poor reflection of your brand. Her attitude and harsh tone seemed selective and very unprofessional.
Gregory Dorsey
Rating:
5.0
The Kankakee location was a complete pleasure to work with. Very attentive and friendly.
Ross Fleckenstein
Rating:
5.0
Customer did not leave a comment.
monica barber
|
Overall Experience
Rating:
5.0
Easy setup and a great staff.
Chris Vega
Rating:
5.0
Customer did not leave a comment.
Amaya Hill
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph Kintz
Rating:
5.0
Customer did not leave a comment.
Jennefer Reyes
Rating:
5.0
Very easy and convenient
JENNEFER REYES
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jaynia Rodgers
|
Overall Experience
Rating:
5.0
Great place! Great business! Friendly people!
anthony rodriquiz
|
Overall Experience
Rating:
5.0
The staff were fantastic! They answered all my questions and made me feel like a valued customer. I would recommend renting from this location in a heartbeat.
Darryl Brown
|
Overall Experience
Rating:
5.0
The crew are hardworking and friendly. Always a great experience.
John Mcgracy
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Affonza Bostic
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Neil Stiener
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
windy morris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Monique Calhoun
|
Overall Experience
Rating:
5.0
Had my unit for two years no problems. Thanks U-Haul for a great experience.
Kim Davis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sarah Avila
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian Flagg
|
Overall Experience
Rating:
5.0
I would like to commend and send out a big thank you to James Lowe from uhaul of Elysian field in nashville
He went above and beyond normal to help during our breakdown. He went to another city to puck up our truck for our cross load. James was personable, very helpful, and a great addition to uhaul family. Thank you james!!
Kathy Reynolds
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dave Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jackie Gunn
|
First Impressions
Rating:
5.0
Very pleasant moving experience, thanks to Dana for her professionalism and can do attitude! She’s a treasure and very much a credit to your company. Mostly because of Dana I will definitely use U-Haul again!!
Daniel George
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Cheryl Bibbs
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JULIE COBB
|
Online Move In
Rating:
5.0
Dana has been very helpful in numerous ways with the rental unit as well as with truck rentals. She is outstanding.
Highly recommended.
Donald Palmer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Son Nguyen
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
sherika samuels
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tiffani Troxell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kate bergum
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tamra Marco
|
Online Move In
Rating:
5.0
Loved the manager and the facility was great. Keep up the great job Kankakee location
Tina Whited
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Barbara Genson
|
Overall Experience
Rating:
5.0
Dana Star is absolutely one of the best and most professional people at the facility.
Sylvester Townsend
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Raquel Kent
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Heather Crooks
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
cecile bourguignon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMIE ALKSNIS
|
Online Move In
Rating:
5.0
Employees were awesome as usual.
kyron burrell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lana Shepherd
|
Overall Experience
Rating:
5.0
I had a very pleasant experience with this U-Haul Storage Facility. The staff was always friendly and communicated with me regularly regarding upcoming payment dates and the facility manager worked with me on multiple occasions when I was behind in my payment. Access to the facility was available 24/7 through their automated system. I will continue to use this facility in the future for all of my storage needs.
Lawrence Wilkin
|
Overall Experience
Rating:
5.0
The staff is amazing I'll continue to do business with
Angela Harris
|
Overall Experience
Rating:
5.0
Dana and Steve are awesome!!!
Bryan Mcgracy
|
First Impressions
Rating:
4.0
Too expensive
Lisa Kerns
|
Overall Experience
Rating:
5.0
Very helpful and accommodating.
Karen Komperda
|
Overall Experience
Rating:
5.0
I'm OK with the place
Myron Jones
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David Domsalla
|
First Impressions
Rating:
5.0
No comments
Cindy Purnell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
michael williams
|
First Impressions
Rating:
5.0
Such a clean, organized store and storage!! Wonderful experience!!
Dana Starr
|
Overall Experience
Rating:
5.0
Mrs Dana Starr, is very professional and attentive to customers needs. I would definitely recommend this facility. Five stars 💯
ora williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DARRYL BATES
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bradley Starr
|
First Impressions
Rating:
1.0
I spent money on my U-Haul haul truck and the worker put 10 miles and I didn't use 10 miles BUT DID THEY GIVE ME MONEY BACK FROM MILES I DIDNT USE
ABSOLUTELY NOT
lavender sapp
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KRISTY WALTERS
|
First Impressions
Rating:
5.0
I was very impressed with this business. My moving experience was a nightmare until our final step which was storage with U-Haul. I can finally take a deep breath and know my things are in a safe place close to where I am. Thank you U-Haul. Yes I would recommend them.
Sherri Reinelt
|
First Impressions
Rating:
5.0
very friendly, respectful
very clean, up to date
Brian Flagg
|
First Impressions
Rating:
5.0
I love this place very self-sufficient
Olivia Johnson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christine Papineau
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Trevor Trotter
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tatiana Samuels
|
Overall Experience
Rating:
5.0
Great job
Petula Landfair
|
First Impressions
Rating:
5.0
Excellent staff she was quick convenient and very polite
lavender sapp
|
First Impressions
Rating:
5.0
Wonderful staff, great support and awesome facilities.
Morris Lee
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristen Dozier
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elaine Miles
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Judith Hibbs
|
Overall Experience
Rating:
2.0
Water damage destroyed some of our belongings. But I love the manager she always tried to help as much as she could!
Alex Cook
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Itanzia Hawkins
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Julie Leary
|
Overall Experience
Rating:
5.0
Very good service! Highly recommend
Macy Goselin
|
Overall Experience
Rating:
2.0
I was charged for 4 months after I returned storage. It had no lock and I notified employee that it was vacant
Carlos Andrade
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANA MOLINA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kiyah Gonzalez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
chris smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Morris Lee
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Raymond Wright
|
Overall Experience
Rating:
5.0
One of the best climate control storage units I have used in a long time! Easy to unload and they have carts available!! I searched around for storage units and they had the best prices around!!! Will always use Uhaul!!
Dana Starr
|
First Impressions
Rating:
5.0
Very reasonable pricing. My belongings were safe and secured.
Amber Pruitt-Riggins
|
Overall Experience
Rating:
5.0
My experience at U-Haul was very positive. Dana made the whole process very easy and she bends over backwards to help you. She is knowledgeable, very personable and has a high energy level. I would recommend their facility to anyone looking for a storage unit.
Vicki Scott
|
Overall Experience
Rating:
5.0
Staff was great , storage facility was clean an well maintained!
Justine Riley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darion Taylor
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia Talley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Calvin Massengill
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CEDRIC LEWIS
|
First Impressions
Rating:
5.0
Glad it was temperature controlled. Dana Starr was a joy to deal with. I would definitely recommend this place.
Nancy Lambert
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MAURICE MOORE
|
Overall Experience
Rating:
5.0
Can't think of anything that could improve
James Stone
|
Overall Experience
Rating:
1.0
The young lady said we were bothering her. So I found another storage facility. Very rude people
Melinda Lester
|
Overall Experience
Rating:
5.0
Dana was always so helpful and professional. She does an outstanding job and goes over and above to make her customers moving or storage experience a stress free one. Thank you Dana.
Randy Alridge
|
Overall Experience
Rating:
5.0
Very happy and pleased with the service you provided, you had exactly the size storage box we were looking for.
Tim Menard
|
First Impressions
Rating:
5.0
Excellent staff! They really seem to care!
scott henley
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
David Palmer
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Stephanie Meredith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vicki Scott
|
First Impressions
Rating:
5.0
The office staff was amazing to work with! Thank you!
Kelli Merrill
|
Overall Experience
Rating:
5.0
Everyone was very nice....
Vergina Jones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
latoy taylor
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Serena Turnipseed
|
First Impressions
Rating:
5.0
Everyone was really nice and helpful
Kiyah Gonzalez
|
Online Move In
Rating:
5.0
Called several times over a couple of days with questions. Everyone was knowledgeable and personable.
Nancy Lambert
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
dawn deCarlo
|
First Impressions
Rating:
5.0
Very friendly and considerate. Facility was quite warm when moving in. Could have been a little cooler but other than that. Everything was great.
Donna Jones
|
Overall Experience
Rating:
5.0
I look forward to doing business with them again!
Nathanal Yazzie
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Raymond Wright
|
First Impressions
Rating:
5.0
Everyone working at the Kankakee location on Kennedy is excellent.
CHARAVEA WILLIAMS
|
Overall Experience
Rating:
5.0
Love the facility. I under measured and had to rent a second storage. My concern was with online ads offered a free month of storage with truck rental. I rent two storage units, rented a truck on two separate occasions and do not qualify because the fine print at location says the truck has to come from a different location. That’s poor advertising. Especially on a holiday weekend and they are only U-Haul in town with trucks available…. Other then that the people at the location are wonderful,
Christie Faymonville
|
Online Move In
Rating:
5.0
Wonderful clean and convenient.
Michael Polzin
|
Overall Experience
Rating:
5.0
Dana is wonderful, so very helpful on every aspect!
Michael Polzin
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Keith Collins
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angel Dismukes
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jerry sims
|
First Impressions
Rating:
5.0
Moving is stressful, but our experience storing items at this location made it as smooth as possible. The woman who helped us was friendly and helpful, the facility was clean and convenient, and the carts made it go quickly. We will always consider uhaul first to meet our moving needs.
DAVID MATTOX
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Julie Leary
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John edward
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
cruz trujillo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donna Jones
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CEDRIC LEWIS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John edward
|
First Impressions
Rating:
5.0
The team at this location is wonderful. Everyone is helpful and a complete delight to work with each time.
Darsharlette Barron
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ERMEL WOLFORD
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ALEXANDER CAMPBELL
|
Online Move In
Rating:
5.0
Excellent staff that really works with you
Michael Polzin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Julie Green
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lavaughnya Davis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MAURICE MOORE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Debbie Rodriguez
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Stephanie Meredith
|
First Impressions
Rating:
5.0
Best ever! 30 days of free storage you can’t beat that.
ALIYAH JOHNSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gaven Chalmers
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Anthony Brooks
|
First Impressions
Rating:
5.0
Desk staff was knowledgeable and courteous.
Anthony Brooks
|
First Impressions
Rating:
5.0
You always a pleasure to work with
STEVEN BURKE
|
Overall Experience
Rating:
4.0
WOULD NOT RECOMMEND TO A FRIEND BECAUSE STORAGE AT UHAUL IS EXTREMELY EXPENSIVE.
I FOUND A MUCH BETTER DEAL IN MOMENCE FOR STORAGE 🧳
Beckie Ellis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cheri Clover
|
First Impressions
Rating:
5.0
I love UHAUL storage center and will recommend this storage facility to anyone.
The storage facility was clean and i loves being able to have 24/7 access to my things.
Lennie Drew
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
zettie link
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tamikki Johnson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kennith duffield
|
Overall Experience
Rating:
5.0
The lady at the desk was extremely helpful I don’t remember her name but I think she was the manager. I would like to thank her for all her help and her friendly attitude.
JENNIFER ALEMAN
|
Overall Experience
Rating:
5.0
Staff is amazing
Deb Anders
|
First Impressions
Rating:
3.0
Can I get a discount
CHERELL STANBACK
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tamikki Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AUSTIN GRAY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessia Barbee
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yolanda Moore
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kennith duffield
|
First Impressions
Rating:
3.0
none. i dont l8ke the manager having to know your access code
Michael Wrice
|
First Impressions
Rating:
5.0
Staff is very friendly and helpful
Marojorie Morel
|
Overall Experience
Rating:
5.0
Everything was excellent! And the young lady who set me up was amazing went above and beyond to help me!
Alex Cook
|
First Impressions
Rating:
5.0
Always received top customer service when renting storage units, trucks or purchasing moving supplies.
Steven Valant
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
GLENWOOD GRIFFIN
|
Overall Experience
Rating:
5.0
The staff made reservations a snap. Professional and courteous. Showed me to my locker. The best
gary belak
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NYLA COX-ALRIDGE
|
Overall Experience
Rating:
5.0
Staff is top notch
TROY SAMPLE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
crystal daniel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHAKIRA PRUITT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lennie Drew
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Britnay Mkhwanazi
|
Overall Experience
Rating:
5.0
Had a situation where I thought I had big enough unit.This wasn't any fault other than my own. When I called the 800 number I was assisted right away, explained how to go in and ask, the person at the desk helped right away and I got a unit switched with I problem.
Wendy Wolcott
|
Online Move In
Rating:
5.0
The manager was excellent
QUEITINA CALVIN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RON FIETS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Uriel Garcia
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Johnny Watson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KATERA BROOKS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mike Kohl
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVEN VALANT
|
Overall Experience
Rating:
5.0
There was a lady at the counter she was so helpful and friendly. Awesome worker very good customer service.
JENNIFER ALEMAN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lynnal Brookshiw
|
First Impressions
Rating:
5.0
Dana the GM is friendly, efficient and professional!
Candace Giacchino
|
Overall Experience
Rating:
5.0
Can't remember names but we would like to thank everyone of you for being there for us you are amazing ❤️
CHRISTOPHER LEMONS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SONZA WAYNE
|
First Impressions
Rating:
5.0
Great staff
Raquel Kent
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Lynda Smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEVEN VALANT
|
First Impressions
Rating:
2.0
My furniture & clothes had mold all over it & my bed was completely damaged
shareese mclemore
|
Overall Experience
Rating:
5.0
Dana was fantastic to work with. Professional, helpful and her customer service was amazing! Highly recommend!
Candace Giacchino
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angela Vencill
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Willie Thomas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hugh Ann Walls
|
Overall Experience
Rating:
5.0
Dana is top notch. She is extremely knowledgeable and efficient. I would keep her at ALL costs. You’ve got a winner.
Wesley Shooks
|
Overall Experience
Rating:
5.0
Dana is the most friendly and helpful manager we have ever dealt with!!!!!! She absolutely knows what she is doing!!! She runs the BEST Uhaul store I have ever dealt with!!! She deserves a RAISE!!!!! Seriously does!!!
WESLEY SMITH
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Willie Thomas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Macy Goselin
|
First Impressions
Rating:
5.0
I would recommend this service to anyone the service is phenomenal it only took about 7 minutes to get the unit
Maqueta Muschatt
|
First Impressions
Rating:
5.0
The manager is extremely knowledgeable and very efficient. The facilities are top notch from cleanliness to security. The distance to my unit from the entrance is excessive. There needs to be a way to bring the unit to the entrance.
Wesley Shooks
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
James Ellexson
|
Overall Experience
Rating:
5.0
Always greeted by staff, always so helpful! Great staff! Always highly recommend UHaul
ann syrstad
|
Overall Experience
Rating:
1.0
I rented the truck from Crete and the unit in Kankakee.
The first unit didn’t have a lock inside and the manager said she puts them in there “when she gets to it.” The lock SHOULD have been there already, not when it’s convenient for the manager. When I arrived the open sign was on at the office, but they were closed. We had to figure out the keypads on our own. The people that answer when the manager has her calls forwarded can help with nothing when called, all they do is apologize. The managers number is listed as an “emergency contact” on the keypad, but it gets forwarded to the “I’m sorry” crew. Horrible customer service! We walked away from the first unit and had to rerent the truck.
The next morning I call the location and that’s when I was told the lock is put there when convenient for her. She switched me to a different, larger unit that DIDNT HAVE 24 HOUR ACCESS. I found this out as I’m standing at the door at midnight with the people that helped me move the large furniture that was in the truck and am denied access to my unit, and when I call the emergency number I get the “I’m sorry” representatives. Now I have a truck full of heavy furniture that was supposed to be returned to the Crete location, that they had already booked out for another person the next morning at 10 AM, with no access to my unit and no way of getting my helpers back at 5 AM when they open. I am forced to carry over the truck into the next day, that messes up the next customers reservation, and I’m guessing by how helpful the customer service representative was (sarcasm) the email that she said she sent to the general manager probably didn’t explain this whole situation. I am trying to move three children and all of our belongings and had very limited time with the people that were helping me move. “I’m sorry“ is not what someone wants to hear when they’re standing outside of a storage unit that was supposed to be 24 hour access with a house full of their belongings at midnight.
I will be calling the location in the morning, as well as the Crete location to explain again what happened and to sort out what the charges will be due, considering all the extra mileage and day added because of these mistakes on U-Haul‘s part.
Katherine Rosenberg
|
Online Move In
Rating:
1.0
You are GROSSLEY OVERPRICED!
T and I Interprise
|
Overall Experience
Rating:
5.0
DANA was helpful, professional and very efficient to work with. She made it easy to rent the truck and to find a rental storage unit. The first month free was very helpful in deciding where to store everything.
Savannah Grumish
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
james waskosky
|
Overall Experience
Rating:
5.0
After setting up the account for the storage, we also set up a one way truck rental from Carbondale to Kankakee and received an email for a free month. Manager Dana was very helpful in making sure we could still receive the month free. At time of move in, Steve was also extremely helpful with the way the facility works and locating our locker as well as the truck return. Excellent customer service all around.
Michelle White
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
EPHESIAN DIXON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deborah Jensenkemp
|
First Impressions
Rating:
3.0
Sometimes a male worker would be rude when I would call. I asked to have a manager call me regarding his behavior never got called.
Patricia Cooper
|
Overall Experience
Rating:
5.0
Very accommodating and helpful. Made it very easy
Mark Graziano
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ann Huffman
|
First Impressions
Rating:
5.0
Best storage site I’ve ever seen. Staff and owner KNOWS their game !
Beautiful facility, super clean with great access.
Jeffrey Miller
|
First Impressions
Rating:
5.0
This facility is incredible, the staff was incredible.
Madison Spalding
|
First Impressions
Rating:
5.0
Got
lo
ck out accesscode fail in /out
EPHESIAN DIXON
|
First Impressions
Rating:
5.0
My experience at this u haul location was exceptional!! I will never use another location. This was the best experience I’ve ever had with renting a truck and finding storage. Such great people here .
DONESHA JONES
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dameika Rosenthal
|
First Impressions
Rating:
5.0
Your staff was very nice and helpful. I enjoyed my interaction with them.
Doris Paino
|
First Impressions
Rating:
5.0
Very professional amd ensured that process was timely.
Ronald Mann
|
First Impressions
Rating:
5.0
The manager of thus facility has went way beyond duty to make my experience greatly appreciated. I would drive 69 miles to this Uhaul if I needed one. Thank you do much
valorie worthington
|
Overall Experience
Rating:
5.0
Dana went above and beyond!
michelle arseneua
|
Overall Experience
Rating:
5.0
Great accommodations & service! You had everything I needed which made a stressful time so much easier for me! I highly recommended your company!!
beth anderson
|
Overall Experience
Rating:
5.0
Thank Manager was very nice and helpful.
Anthony Henderson
|
Overall Experience
Rating:
5.0
I will never use another storage facility thank yoy
valorie worthington
|
Overall Experience
Rating:
5.0
Great one stop shop business! Perfect for my needs.
beth anderson
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Luke Anglea
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony Henderson
|
First Impressions
Rating:
5.0
Too expensive
Andrew Hanks
|
First Impressions
Rating:
5.0
Very well maintained
Anthony Henderson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Williams
|
First Impressions
Rating:
5.0
Dana is AMAZING!!! This woman was at my side the whole time I rented the unit from her,but was also a life saver when it came to my relocation to Texas!!! She not only sold me what I needed, but made me feel like I really mattered.. Great person all around!!
Ann Trost
|
Overall Experience
Rating:
3.0
I rated the facility clean but the floors were not swept. There was an earn or something similar out side of the door we used and it trash that had been there for sometime and flys were swarming it, which made it pretty gross getting our things out of our unit which was not a main entrance but could use some attention.
Angela Kellogg
|
Overall Experience
Rating:
5.0
The management goes above and beyond! I am more than satisfied! Thank you!
Peter Roy
|
Overall Experience
Rating:
5.0
Great staff
David Deddo
|
First Impressions
Rating:
5.0
Very friendly staff. Excellent customer service. Special shout-out to Dana. She really took great care of us. Would highly recommend this business.
Jerald Pippin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marojorie Morel
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amaris Long
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Samantha Lillard
|
Overall Experience
Rating:
5.0
I want to highly, highly recommend your Bradley sales associate, Sophia. I had to bother her 5 or 6 times for assistance. She was so pleasant and helpful each time. She fully explained the directions and procedures. Sophia made the move-in experience so very easy. As I move more items into my new storage unit, I hope to see Sophia again. She made me very happy.
Julie Sivill
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeremy Morgan
|
First Impressions
Rating:
4.0
Nice building.
Jerald Pippin
|
First Impressions
Rating:
5.0
I am a long time customer of U-Haul services and this new facility is expertly and efficiently maintained. I am pleased that there is such a facility in our area and look forward to continuing.
John Arrington
|
First Impressions
Rating:
5.0
The dollies that were provided to wheel belongings from the unit to the truck were a lifesaver!! Also the ability to pull your vehicle/uhaul van into the indoor garage space to load/unload was great
Shannon Stockwill
|
Overall Experience
Rating:
5.0
The staff was Great!
sophia watkins
|
Overall Experience
Rating:
5.0
The staff and management are amazing at this location and I will continue to patronize this facility. Thank to Austin, Anthony and Steve
Sylvester Townsend
|
First Impressions
Rating:
5.0
The attendant was very helpful with a bit of confusion. Much appreciated!
Vincent Kent
|
First Impressions
Rating:
2.0
under Construction. My unit has no lights along the whole row. I don’t have any top to prevent stealing. Staff is short(not informative) no tour/got to figure thing out for yourself. Not safe yet.