Comentarios del cliente para U-Haul Moving & Storage of Kakaako

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Kakaako

Grado total:

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Robert F.
Grado:

El cliente no dejó un comentario.

THOMAS M. | Overall Experience |
Grado:

Great staff

John I.
Grado:

El cliente no dejó un comentario.

Gertrude L. | Overall Experience |
Grado:

El cliente no dejó un comentario.

Jeanie S.
Grado:

The customer service representative who assisted me with my check-in and check-out was extremely helpful and pleasant. I was really impressed by his high level of customer service and his skill to handle multiple tasks at the same time, all with a great attitude and friendly demeanor.

Myn Jea K.
Grado:

El cliente no dejó un comentario.

Aukai C.
Grado:

El cliente no dejó un comentario.

Byron T.
Grado:

IPO, the gal who helped was extremely cordial and wonderful to work it! I’ll definitely come back to U Haul for my future needs.

Steve N.
Grado:

El cliente no dejó un comentario.

Ken V.
Grado:

All of the service people were so wonderful.

sergey K.
Grado:

El cliente no dejó un comentario.

Karen W.
Grado:

Excellent service, I didn't get their names but the ladies at the front desk were very helpful and kind at check-in and check-out. I'll be happy to rent a truck from this location again sometime.

Lawrence M.
Grado:

This is the easiest location to rent a UHAUL from. Great and quick customer service and clean and new rental vans. Even though I didn’t have access to internet on my phone they did it for me in no time. Great customer service!

Kelson K.
Grado:

El cliente no dejó un comentario.

Ken W.
Grado:

El cliente no dejó un comentario.

David L.
Grado:

Very convenient, in-town location. Early pick up was very easy. Returning later in the day I had to wait a bit but also very easy. Only real issue was where to park for vehicle return because there were a number of people parked in the garage area and outside for storage access.

Roy M.
Grado:

Person who helped me (sorry i dont remember her name) was excellent; very polite and professional.

Karl H. S.
Grado:

Staff vey well trained and courteous.

Adriana C.
Grado:

El cliente no dejó un comentario.

kouji H.
Grado:

Give mark kamaura a raise or promotion ! He was very helpful and made the transaction very smooth. Explained everything about the contract. Was in and out in no time. A+

Julie I.
Grado:

Great service & friendly personnel. Cost is very fair & reasonable. The area is congested w/ traffic. I was fortunate to find parking in their garage & another time I found street parking.

Harrison F. | First Impressions |
Grado:

Mark stayed late to ensure my moving company had enough time to move my belongings in to my new storage locker. Really appreciate him going above and beyond to be of assistance! Great attitude!

Uzoamaka O.
Grado:

El cliente no dejó un comentario.

Nicholas W. | First Impressions |
Grado:

Staff was very helpful and accommodating with finding us a unit that fit our couch.

Larry D.
Grado:

El cliente no dejó un comentario.

EDGAR BUENO B. | Overall Experience |
Grado:

Thank you for keeping my things intact since 2012 when U-Haul was still Ala Moana Storage.I do appreciate your help in finding a locksmith to remove the old padlock. Keep up the good service.

Solomon D.
Grado:

El cliente no dejó un comentario.

Justin W.
Grado:

El cliente no dejó un comentario.

Patrick R.
Grado:

Customer service rep that helped me was excellent!!

Baldwin O.
Grado:

Great customer service, checking in and checking out. No problems at all with Vehicle, In fact, it performed better then I expected.

Hyun Dal S. | Overall Experience |
Grado:

I will never use again

Ross W.
Grado:

El cliente no dejó un comentario.

Patrick C.
Grado:

Girl behind the counter was on point. She was pleasant, professional, capable and efficient.

Martha M.
Grado:

The paper-free process is kind of strange but I guess most folks can figure it out....but for us older folks it seems too complicated. Mahalo!

Jude R. | First Impressions |
Grado:

Great service. Much mahalo.

Christopher G.
Grado:

El cliente no dejó un comentario.

Pauline T.
Grado:

Keep up the great service!

Brian S.
Grado:

Nothing to improve. Ipo, the manager, along with Mark, and her other staff were all excellent at both checking out the van, and then at return ! Very friendly, helpful in every way, answered all questions and were very professional in assisting with the phone / online rental process. They keep a very neat and clean facility, with minimal waiting for our rental. I recommend them all most highly and give them a rating of A ++++++ !

Suzette T.
Grado:

There were some technical problems with the computer, but the staff was very friendly and professional and gave us the best service possible. The van was in immaculate condition. Would definitely rent here again.

Mark S.
Grado:

GM Ipolani Moss and her staff always do a terrific job! Very professional, friendly, efficient, and great to work with, both for our storage lockers, as well as when we need to rent a van!

Marc M. | Overall Experience |
Grado:

Went to look at a few storage units this one was by far the cleanest with the best staff

Nathan S.
Grado:

I regret not getting the service agents name but she was a wonderful, pleasant, and professional Hawaiian lady. Mahalo nui for the aloha! Very refreshing to see and experience!

Marc M.
Grado:

El cliente no dejó un comentario.

soufiane E.
Grado:

El cliente no dejó un comentario.

Alexander G.
Grado:

El cliente no dejó un comentario.

Oleg M.
Grado:

El cliente no dejó un comentario.

Brad B.
Grado:

El cliente no dejó un comentario.

Michael K.
Grado:

The girl that was working there on Nov. 30th was very sarcastic and unfriendly.

Rebekah R.
Grado:

El cliente no dejó un comentario.

Cynthia P.
Grado:

Great friendly staff. So easy to use.

Matthew F.
Grado:

Both the ladies working at the desk were very nice and efficient.

ANGKEL F.
Grado:

El cliente no dejó un comentario.

CHARLENE M.
Grado:

Excellent staff, equipment, and service!

LEE L. | Overall Experience |
Grado:

Staff great. Rates raised every 6 mo sucks! This location has had flooding. Lost thousands in person items. Need better pest control. Cleanliness is average.

Burt L.
Grado:

ipolani was so fantastic! much aloha! and, after hour returns... could be easier? like car rentals. possibly?

LIA P.
Grado:

El cliente no dejó un comentario.

Hashem S.
Grado:

the lady who helped was very friendly and explained everything clearly.

Arnel P.
Grado:

El cliente no dejó un comentario.

Eric S.
Grado:

Friendly staff!

TAMARA W.
Grado:

The staff was really friendly and made accommodations for our move!!

Audrey B. | First Impressions |
Grado:

My card doesn't work, but Staff said this would be resolved next week.

Theresa Amm N.
Grado:

Interior was clean. The exterior had obvious bird shit and dirt on front windshield and bird shit on the passenger side window.

Andrew E.
Grado:

El cliente no dejó un comentario.

Gregory S.
Grado:

The young lady at the counter was so so soooo kind . Made everything easy and very professional. She deserves a raise ! I forgot her name ! Big mahalooooo to her !

David S.
Grado:

Great customer service from all the staff! Fast and efficient. Thanks!

Jennifer I.
Grado:

El cliente no dejó un comentario.

Ryan G.
Grado:

El cliente no dejó un comentario.

Jack M.
Grado:

Perfect service

Paul C.
Grado:

No improvements recommended. Just keep up the great customer service!

frederick W.
Grado:

El cliente no dejó un comentario.

Christina E.
Grado:

Very friendly

BERNARD R.
Grado:

El cliente no dejó un comentario.

Anthony M.
Grado:

Ladies at the counter (Lorraine) were very nice and made our experience a pleasant one .

Roger W.
Grado:

El cliente no dejó un comentario.

Erik M.
Grado:

El cliente no dejó un comentario.

Reginald P.
Grado:

Second time using this location. Very friendly staff.

Henry O.
Grado:

Very friendly and helpful staff. Simple check out and return process. Equipment was clean and new looking

Michele H.
Grado:

The young woman who helped me was efficient personable and kind. She went out of her way to be sure I had a positive experience. I have rented from this location a few other times and the service was okay. This time it was excellent!!!!

Terry H.
Grado:

The entire transaction was quick and professional.

TONY D.
Grado:

El cliente no dejó un comentario.

Erwin R.
Grado:

Location was able to accommodate my need for a van on the same day, even when I did not have a prior scheduled appointment due to last minute changes with our moving plans. Staff were friendly and helpful during pick-up and drop-off.

Anthony N.
Grado:

Thankyou , to all the lovely ladies tha always give me and my family the best care and service everytime we decide to rent the U HAUL VANS, you are all just the greatest at the KAKAAKO LOCATION. Mahalo&ALOHA!

Mark S.
Grado:

GM Ipo and her staff are excellent. They always have a positive, professional attitude, and are very helpful. Highly recommend them!

Cami M. | First Impressions |
Grado:

Offered a great monthly raye. Friendly, helpful staff. Secure & monitored facility.

Daniela G.
Grado:

The girl working the front desk with long dark hair was amazing! Great customer service skills and very nice

Robert N.
Grado:

El cliente no dejó un comentario.

JENIFER J.
Grado:

The person who helped me was rude. I got to the location at 5 expecting to be able to just pick up the vehicle without hassle. I ended up having to wait because there were only two trucks and one hadn’t been returned. I was asked if I could take a van and I said no and that’s when I was treated poorly the customer service person withheld the keys from me as long as possible and gave the people a discount who had a 4:30 appointment but also got there at five as a way to say thank you to them and perceptibly to snub me.

Linda S.
Grado:

El cliente no dejó un comentario.

Yoshio S.
Grado:

Very satisfied

Gertrude L. | First Impressions |
Grado:

Very personable and helpful.

Craig O.
Grado:

El cliente no dejó un comentario.

Yoshio S. | First Impressions |
Grado:

They are kind and friendly

robert W.
Grado:

The gentleman who helped me with my rental gave me amazing service. Thank you, I will be back to that location!

Roy P.
Grado:

El cliente no dejó un comentario.

MARIAN B. | Overall Experience |
Grado:

My move out was quick and easy and the staff was very considerate of my needs. Mahalo for everything.

Glenn P.
Grado:

Ipo was super helpful??

Andras B.
Grado:

Super nice and helpful staff.

Erikajune S.
Grado:

El cliente no dejó un comentario.

john paul P.
Grado:

n/a

Allyson A.
Grado:

El cliente no dejó un comentario.

JEFFREY J. | Overall Experience |
Grado:

Overall, the storage facility and my experience there were great and I'd recommend them to others.

Anne A.
Grado:

El cliente no dejó un comentario.

Stephanie B. | First Impressions |
Grado:

Very friendly and nice to work with. The location is clean and easy to access. Thank you.

Sherry W. | Overall Experience |
Grado:

We had a great experience here!

HORACE G.
Grado:

The staff is awesome!!

Anthony N.
Grado:

Thankyou all so much for allowing us the use of your VAN. This has been the 2nd time my MOM has had us use your company within a 1 month period, and we appreciate your service, thankyou so much. Donna Zablan &Anthony Na--o. Mahalo. U HAUL

Casey N.
Grado:

El cliente no dejó un comentario.

Briana S.
Grado:

El cliente no dejó un comentario.

Suzanne M.
Grado:

El cliente no dejó un comentario.

Christina M.
Grado:

El cliente no dejó un comentario.

Shaynese B. | First Impressions |
Grado:

Staff very helpful

Emilie B.
Grado:

El cliente no dejó un comentario.

DAVID T.
Grado:

Very friendly service Best place to rent truck ever

Pohai K.
Grado:

El cliente no dejó un comentario.

ALFREDA W. | First Impressions |
Grado:

Friendly, helpful. Lots of ALOHA 🌺

Mark S.
Grado:

The General Manager Ipo and her staff are always friendly, very helpful, and professional in all that they do!

Keric C.
Grado:

El cliente no dejó un comentario.

James D.
Grado:

El cliente no dejó un comentario.

ROBERT F. | Overall Experience |
Grado:

Storage facilities are well maintained and the staff is courteous and professional.

Mary L.
Grado:

El cliente no dejó un comentario.

Juan s. | Overall Experience |
Grado:

Great friendly staff A positive experience. A feather in U Haul’ cap for sure.

MONICA C. | First Impressions |
Grado:

You guys are very nice to talk and rent from thank you very much monica

Holly B. | First Impressions |
Grado:

Everyone was friendly, helpful, and efficient; the storage place itself is very secure.

Grady D. | First Impressions |
Grado:

The General Manager Ipolani Moss was very helpful and pleasant. She did a great job. Signed, Dr. Grady Deal.

Eric T. | Overall Experience |
Grado:

Great professional experience!

CHRISTOPHER K. | First Impressions |
Grado:

The entire staff at the Ward location is very knowledgable about all aspects of the rental process and products. Everyone has been really nice and helpful.

Kimberly L. | Overall Experience |
Grado:

Lorraine provided excellent customer service. Very kind and knowledge.

Christine F. | Overall Experience |
Grado:

I was pleasantly surprised with my whole experience at U-Haul Kakaako - much better overall than Public Storage down the street.

Eric T. | First Impressions |
Grado:

Good value, facility is clean, good security and access. Customer service is very good.

Kimberly L. | First Impressions |
Grado:

Excellent customer service. Knowledgeable and friendly employees. Great location.

Colleen U. S. | First Impressions |
Grado:

Ipolani was very helpful.

Charles P. | First Impressions |
Grado:

Fast, friendly and efficient.

Cassandra S. | Overall Experience |
Grado:

Great experience.

Susan M. | First Impressions |
Grado:

Friendly front area with knowledgeable person helping me. I also called before going & was warmly greeted & helped by Ipo, the General manager. I'm looking forward to moving our storage items there.

Ericson C. | Overall Experience |
Grado:

Most affordable storage option compared to other storage facilities on island!

Allen C. | Overall Experience |
Grado:

Overall good facility

Sean P. | First Impressions |
Grado:

Easy to use and convenient

Hyun Dal S. | First Impressions |
Grado:

It’s so good to useful storage and all the staff are a very friendly!!

Christine F. | First Impressions |
Grado:

Excellent customer service!

Machelle P. | Overall Experience |
Grado:

Staff at this location's attitudes are uppity (2 in particular) They should be corrected on how to interact with paying customers. Prev Mgr- Jeremy was the best. U-Haul Kamakee now? Boo.....!

kaoru m. | First Impressions |
Grado:

Facility is Above Average, the very professional & pleasant U-Haul staff member, Tristan, was 5-Stars when I went to check out the facility a month ago & also, yesterday (when I decided to move in).

christie j w. | Overall Experience |
Grado:

Excellent location and customer service. The only two items that would be great to have is more loading zone parking and another elevator.

ELIZABETH B. | Overall Experience |
Grado:

The facility is much improved over several previous management companies.

Carlos M. | First Impressions |
Grado:

Excellent service from Sean

John R. | First Impressions |
Grado:

top and fair pros !

Sajge C. | Overall Experience |
Grado:

No comments

Yasu N. | Overall Experience |
Grado:

Bigissue ceiling above 2041 was crumbling apart & all the rusted pieces big n small was falling into my storage. All my things was covered w/rusted pieces of the duct. It probably was a health hazard

David H. | Overall Experience |
Grado:

I closed my Uhaul account early, shouldn't I receive a refund for the remaining days?

darlani k. | Overall Experience |
Grado:

Thank You So Much Jeremy!! From Lani and Bond #1070

WILLARD H. | Reservación |
Grado:

First class service!!!

TAI K. | Overall Experience |
Grado:

Unpleasant and rude staff. Threatened to evict me if I didn’t furnish three(3) phone numbers. They were not polite about it to say the least. Will not recommend my experience here to others.

RICHARD M. | Overall Experience |
Grado:

Jeremy Young doesn't have the work or life experience to manage anything.

YOSHIDIA CO.LTD Y. | Overall Experience |
Grado:

Good service

Laurel B. | Overall Experience |
Grado:

I was happy with everything for almost a year til we unloaded the unit on Sunday. I found that $1,200 of my retail display fixtures in the back of the unitwere destroyed by water. Please contact me.

Talia J. | Overall Experience |
Grado:

Staff was extremely friendly and helpful. My only bad experience is i had to throw out an entire box of books and clothes due to mold in the ‘climate control’ units

john h. | Overall Experience |
Grado:

Thank you for the storage!

mike r. | Overall Experience |
Grado:

Lot's of ALOHA! Great team

mark h. | Overall Experience |
Grado:

Everyone at UHAUL in Kaka'ako have always been courteous, patient, and offered excellent suggestions. At the same they have been straight forward as to what options were possible, and some that werent

No reviews have been submitted for this location.

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