Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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We were changed 3 times for the location for our rental. Very inconvenient and completely unprofessional. Truck location changed. New location DID NOT have our reserved Appliance Dolly. Moved to 3rd location while guaranteed that they had our Appliance Dolly. They DID NOT! Called a 4th time into Customer Service who could not locate an Appliance Dolly for us!
I would like a credit please for this terrible day that we went through.
Katy Lane location in Keller was nothing but rude and was not the least bit helpful.
Benny at the Blue Mound location in Justin did his absolute best to help us and we appreciate it very much!!!
Mark Balda
Mark Balda
Rating:
5.0
Phillip and Katelyn provided the help I needed thank you!
LAITH ABOARQOUB
|
Overall Experience
Rating:
5.0
Staff was very friendly and help get the trailer setup! I’ve already told my friends about my experience and how impressive the staff and experience was. Thank you for all the help!
Jonathan Bunn
Rating:
5.0
Kaytlyn and her entire staff were great. She went over and above to help us, accommodate us, and to find solutions to our problems. It’s a rare commodity to find in todays work force. I would highly recommend the Justin Uhaul storage center to anyone who is in need.
Jai Hutcherson
|
Overall Experience
Rating:
5.0
Best service. Friendly staff
RF GROUP USA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James Ripple
|
Overall Experience
Rating:
5.0
Best U-HAUL location that I have ever worked with. The owners commitment to quality service was noticeably present.
Raymond Thaner
Rating:
5.0
Phillip assisted us with the rental and was very professional and made sure the trailer we need was available and did the initial hookup and safety check before our departure.
Drop off was quick and seamless.
Al Hilton
Rating:
5.0
Customer did not leave a comment.
Juan Mortega
Rating:
4.0
Customer did not leave a comment.
Renesis Basilis
Rating:
5.0
Customer did not leave a comment.
James Clark
Rating:
5.0
Customer did not leave a comment.
Jennifer Michell Clayton
Rating:
1.0
purchased unit making sure our intent to use this unit to work on a vehicle of ours was well know then was told a month after that we couldn't use it to work on the vehicle
TRIENAN HAIDUK
|
Overall Experience
Rating:
5.0
The renting with U-Haul is a little pricey but You get what you pay for!!! The manager is really nice and extremely helpful 😊😄😊
Brittney Hayes
|
First Impressions
Rating:
5.0
The manager she was so welcoming friendly with a very positive attitude she explained the whole contract to me and answered all my questions. The facility’s are very well lit and clean very secure and very spacious. If i ever need to rent a U-Haul or storage unit again i will definitely be using her services.
MARIA PADILLA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer Matte
Rating:
5.0
Customer did not leave a comment.
sandy jones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chaseton Wardlow
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Aaron Adamson
|
Overall Experience
Rating:
4.0
The overall experience was great. Truck drove very well. A small issue with the truck return concerning fuel, but we sorted it out. Uhaul tries to put the customer on the hook for their own missteps, but I don't take that well.
From now on do the job correctly so I don't have to do it for you. Otherwise it was a good experience.
robert brevick
Rating:
5.0
Customer did not leave a comment.
Jason Jackson
Rating:
5.0
Customer did not leave a comment.
Larry Boone
Rating:
4.0
Customer did not leave a comment.
KENNETH HILL
Rating:
5.0
Customer did not leave a comment.
adrian esquivel
Rating:
3.0
No designating drop off location in the lot so it was a bit confusing. I was worried that someone would/could just drive by and steal the trailer but since I had documentation that I left it, I was okay with relinquishing my concern and handing it off to the uhaul dealer.
bill Abbott
Rating:
5.0
Customer did not leave a comment.
Tara Storm
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Miguel Gil
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jay Sage
Rating:
5.0
Customer did not leave a comment.
Mohsine Fahli
Rating:
5.0
Thank you
Mary Michele Harris
|
Overall Experience
Rating:
4.0
Make the key drop box more visible!
Mason Webb
Rating:
5.0
Customer did not leave a comment.
BENARJEEY REDDY
Rating:
5.0
The MANAGER is really on the BALL !!! She runs a tight ship for sure !!!
ARNOLD GARCIA
|
Overall Experience
Rating:
5.0
All good
LYNISS NICKELSON
Rating:
5.0
Customer did not leave a comment.
Tailor Mason
Rating:
5.0
Customer did not leave a comment.
Tommie Smith
Rating:
5.0
Customer did not leave a comment.
Tommie Smith
|
First Impressions
Rating:
2.0
Charged an extra day even though it was turned at least 12 hours EARLY. Charged for extra miles when the miles were off and the website told me it would save me money to drop off at a farther location. Hours after drop off the employee called about the keys and in the middle of the message said never mind I'm looking at them. Employee checked vehicle in and sent receipt at least 2 hours after it was actually turned in and AFTER my account was charged an additional $75
Denise League
Rating:
5.0
Equipment was as expected. The real gem here, though, is the personnel. What a knowledgeable, courteous and helpful staff! Unexpected and most apprexiated!
Joseph Scott
Rating:
5.0
Customer did not leave a comment.
Adam Dutson
Rating:
5.0
Customer did not leave a comment.
THERESA GOONAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Traci Horton
Rating:
5.0
Rodney was very courteous and friendly. He took the time to explain and show us the storage facility.
Angella Etherly
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
THOMAS VILLANO
Rating:
5.0
The young man that helped me was very courteous, helpful and respectful.
Clark Oberle
Rating:
5.0
Customer did not leave a comment.
Bruce Lagge
Rating:
5.0
Outstanding customer service!
Joseph Scott
Rating:
5.0
Customer did not leave a comment.
Miguel Gil
Rating:
5.0
Customer did not leave a comment.
Taylor Thammavongsa
Rating:
5.0
This place was great and professional. The gentleman in the yard directed us where to park the trailer. He disconnected the trailer from the truck. Big difference from the location in Kyle.
Jo Boswell
Rating:
5.0
The young man that work there is totally awesome
Graylin Etherly
Rating:
5.0
Great customer service.
Victor Jimenez
Rating:
5.0
Katelyn was awesome !!!
ARNOLD GARCIA
|
First Impressions
Rating:
5.0
Get team to visit when you need a U-Haul for local or long distance u-haul.
Erik Faria
Rating:
5.0
Customer did not leave a comment.
THERESA GOONAN
|
First Impressions
Rating:
5.0
Manager went over and above to take care of me. Very much customer focus and goes the extra mile to make sure we are taken care of and get what we need.
Jai Hutcherson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rosie Rodriguez
Rating:
5.0
Customer did not leave a comment.
Jai Hutcherson
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
FRANCISCO TORRES
|
Overall Experience
Rating:
5.0
Kaitlyn made the experience convenient and easy. We have rented a U-Haul and now rented a storage space the office has been great.
Amy Mendoza
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Douglas Crowe
|
Overall Experience
Rating:
4.0
Employees are friendly but the location is not clean… I had to stay in the store for some of my reasons and couldn’t breathe properly. The whole store smells like a restroom.
Ahmed Pasha Mohammad
Rating:
5.0
Benni was super helpful, knowledgeable, professional, and provided excellent customer service! My mother in law and I needed to rent an auto trailer. From start to finish was a smooth process. Great employee who definitely deserves a management position!
Shelby Gamdysey
Rating:
5.0
Customer did not leave a comment.
douglas crowe
Rating:
5.0
Customer did not leave a comment.
JAMES GRISHAM
|
First Impressions
Rating:
3.0
Respond with the final receipt faster
Gerald Lutton
Rating:
5.0
Customer did not leave a comment.
bryce klingele
Rating:
5.0
NA
GENEVIEVE STECKEL
Rating:
5.0
Thank you!
AJ FORREST
Rating:
4.0
Customer did not leave a comment.
suzanne williams
|
Overall Experience
Rating:
5.0
Great people to work with
Mario Martinez
|
Overall Experience
Rating:
5.0
Manager was absolutely 💯 awsome.
KEITH CARPENTER
Rating:
5.0
Everything was great
Ken Galbreath
Rating:
5.0
Customer did not leave a comment.
Dan Chapman
Rating:
4.0
Customer did not leave a comment.
Erik Faria
|
First Impressions
Rating:
5.0
Awesome team!!
Anthony Castorena
Rating:
5.0
Staff was/is super helpful.
Kevin Dodson
Rating:
5.0
Customer did not leave a comment.
Heather Brown
Rating:
2.0
I've rented U-Haul trucks for decades. Never have I received a truck with 1/8th tank of gas until the most recent experience.
Brittany Wentworth
Rating:
5.0
Thank You for easy rental
Zdenek Donda
Rating:
5.0
Customer did not leave a comment.
Marie Henderson
Rating:
5.0
Customer did not leave a comment.
JOSEPH THORNHILL
Rating:
5.0
Customer did not leave a comment.
Malik Fugett
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tanya Torre
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KATELYN BOSWORTH
Rating:
5.0
Customer did not leave a comment.
LEONARD VALSIN
|
First Impressions
Rating:
5.0
The employee that helped me went above and beyond to ensure I had what I needed to make my move smooth. He truly was a lifesaver! This location has always been top notch!
Cody Slater
Rating:
5.0
Customer did not leave a comment.
Gregg Alger
Rating:
5.0
Customer did not leave a comment.
Gregg Alger
Rating:
5.0
Customer did not leave a comment.
Jessica Englishbee
Rating:
5.0
Customer did not leave a comment.
LARRY WATKINS
Rating:
5.0
Customer did not leave a comment.
Robert Wilson
Rating:
5.0
Customer did not leave a comment.
Kevin Jeffers
Rating:
5.0
Customer did not leave a comment.
JAMIE OWEN
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Adam Sustaita
|
First Impressions
Rating:
5.0
Nice and friendly customer service!!!
Tewanda James
Rating:
5.0
Customer did not leave a comment.
Amanda Harvey
Rating:
1.0
Customer did not leave a comment.
Jackie Reynolds
Rating:
4.0
Customer did not leave a comment.
FRANCISCO TORRES
|
First Impressions
Rating:
5.0
The new manager is awesome and staff friendly.
Catrina Weathersett
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Mark Blankemeyer
|
Overall Experience
Rating:
5.0
We were able to get our storage unit and other items needed quickly. Staff was friendly and helped with loading items and helping us become familiar with facilities.
anne clark
|
First Impressions
Rating:
5.0
The staff was very friendly and helpful. Both gentleman assisted with smiles on their faces.
Ashley Bishop
Rating:
5.0
Customer did not leave a comment.
Sammy Love
Rating:
5.0
Customer did not leave a comment.
Adriana Khokhar
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie Gonzalez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roxane Lopez
Rating:
5.0
Customer did not leave a comment.
Tami Huff
Rating:
4.0
Nothing! This location met my expectations and the desk clerk was knowledgeable and guided my through the process expertly
David Tidmore
Rating:
5.0
Customer did not leave a comment.
ROBERT BUHLER
Rating:
5.0
Customer did not leave a comment.
Tim Wint
|
Overall Experience
Rating:
5.0
Nothing! Had an excellent experience. Staff were friendly and so helpful!
Jo-Anna Dockree
Rating:
2.0
Customer did not leave a comment.
Billie Kelley
Rating:
5.0
Don't change a thing everything was great unless you want to offer cheaper prices which would be a good thing. I enjoyed the rental experience and your personal.
Robert Dixon
Rating:
5.0
Customer did not leave a comment.
Joseph Naughton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Gillette Jr
|
Online Move In
Rating:
5.0
The customer service was very knowledgeable and helpful
Richard Lindblad
Rating:
5.0
Customer did not leave a comment.
Henry Kornegay
Rating:
5.0
Thank you for keeping my valuables safe and secure.
RYAN NICHOLS
|
Overall Experience
Rating:
3.0
Besides the employee on Thursday of 8/17/23 at 3:50 pm when I called and put me on hold for 20 min. And when I hung up and called back it went straight to voice saying there is no one here to help you and call back later. Guy could have taken my name and number and called me back instead of making me feel as if I was not important and didn’t care what I needed. But the lady who answered my call the next day was truly awesome and very helpful.
CHAD NELSON
|
Overall Experience
Rating:
5.0
The man working was very calm and courteous and helped make a stressful situation easy. He's awesome.
Naomi Strohschein
Rating:
5.0
Awesome customer service!
Geronimo Torres
Rating:
5.0
Customer did not leave a comment.
Deven Harris
Rating:
5.0
Customer did not leave a comment.
lorena Loving
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bradley Asay
Rating:
3.0
Customer did not leave a comment.
Edwin Veiga
Rating:
5.0
The staff was helpful and friendly. Great location.
Kyle Rutkauski
Rating:
5.0
This was a great & safe place to store my life belongings
And the staff were very helpful and very nice
Ronald Hollins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dan Chapman
Rating:
5.0
Great staff, easy in and out
James Clark
Rating:
5.0
Customer did not leave a comment.
Jerry Mcmichael
Rating:
2.0
Paying for climate control at this location was a waste. It was always between 85 and 95° and not bearable when working inside. The roof was leaking in the building that I was in and a lot of the times when I would visit the unit the door would be propped open, so security was a big issue. It was so understaffed and at times when people would move out, they would leave food and boxes at the entrance, these were not picked up for about a month, which made the location smell horrible . I accidentally left my unit open at one point and items were stolen. It was my fault that I left it open. However, when I asked for the security camera or for the video to be reviewed there was no follow up, my thinking is that there really were no cameras around that unit or they didn’t work
Erika DeStefano
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jeffery Cole
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jeffery Cole
Rating:
3.0
I was charged a different rate from my quoted price and I was under the mileage that I expected to drive. I was also told that if I brought the vehicle back in under 2 hours that I would have a rate reduction which that was a broken promise.
Climetha Williams
Rating:
5.0
Customer did not leave a comment.
ALEX JEPPSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Arnold Jefferson
|
Overall Experience
Rating:
5.0
The customer service was great and one of the movers named ben went above and beyond to ensure that I got moved into my storage unit fast and hust the whole experience was amazing.
Kristy Reddix
Rating:
5.0
Customer did not leave a comment.
Clayton Tomlinson
|
Overall Experience
Rating:
5.0
Awesome service very helpful.
Jerry Lester
|
Overall Experience
Rating:
5.0
Great customer service
Luis Factora
Rating:
5.0
They were nice and super helpful
Nicholas Welch
Rating:
1.0
I extended my rental from midnight to 3pm and I received a call demanding I bring the uhaul back because they rented it to someone else she was mean. I explained that I was afraid to be out so late in an unfriendly area she didn't seem to care about me.
Samantha Siby
Rating:
1.0
I accidentally left a personal utility dolly and appliance dolly on the truck I rented. I didnt realize it until after the location was closed. I went in the next day shortly after the location opened. I had called ahead to let the person there know what had happened but they said they only had one dolly (the cheaper utility dolly). I thought surely when I got there it would be a simple case of the other dolly being nearby somewhere. That wasnt the case. The employee was very unconcerned and was clearly going through the motions as far as trying to help me. Everything that was done as far as looking for the missing dolly was suggested by me and the employee was reluctant to do anything. They just whistled and walked very nonchalantly place to place making comments that indicated I was mistaken somehow. He made me feel like I was just bothering him. I told him I was 100% sure I had left both dollys. I even had someone with me that verified it. I said if it wasnt there then someone clearly took it. He just answered very flippantly "No one took it..." So someone got themself a free utility dolly and I'm not sure it wasnt the employee (Michael) that took it. Very unprofessional, very dissatisfied, and possibly criminal behavior from this Uhaul location.
Chad Swann
Rating:
4.0
Customer did not leave a comment.
Jeremy Babb
Rating:
3.0
Customer did not leave a comment.
Zoe Fleming
Rating:
5.0
Everything was excellent!!! Recommended 100percent AAA!!!!!
Juan Unda Souki
|
Online Move In
Rating:
5.0
Staff was very friendly and helpful; able to answer the couple questions I had. I don't plan on moving again for quite a while, but when I do, I would definitely come back to this UHaul location for anything I needed.
Thank you again!
Patrick Gray
Rating:
5.0
My move out date was actually June 9th. I’m. Not sure how wires got crossed on that. The rest of the time my experience was great.
Sherree Birtciel
|
Overall Experience
Rating:
1.0
Justin location cancelled my reservation without a notice, I booked the truck few weeks and I confirmed my reservation with the lady during the week. Very slow system, waste of time. no help. Never again
Sirine Al Kazzaz
Rating:
5.0
This is our third time to rent trucks from UHaul. UHaul Associates in Justin are the best. Clean, friendly and very helpful.
The problem we have is with Movinghelp.com. Their moving team did not show and we had to scramble to find help on site in Midland. We had prepaid for the movers and we were told to call their help line. No one ever answered surveys were taken, called repeatedly and no answer and no help. We are still owed that moving charge. I know that UHaul is not at fault here, but the movinghelp.com is being referred by UHaul. I would like a refund of the movers fee. It shouldn’t be this hard to get good help and an honest couple of hours work. If I do not get my refund it will be turned into the BBB and I do consider this theft. I would appreciate UHaul helping with this matter. Thank you in advance.
Julie Aldana
432-260-8114
Julie Aldana
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kerry coleman
|
First Impressions
Rating:
5.0
We had our entire household goods stored for over a year with zero problems!
scott farrar
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SANDRA CALVA
|
Overall Experience
Rating:
5.0
You all are terrific. Excellent and friendly service.
Thomas Johanningmeier
Rating:
5.0
Customer did not leave a comment.
dan doerr
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SANDRA CALVA
Rating:
5.0
Michael was very helpful and did a great job!
SANDRA CALVA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Matthew Kuberski
Rating:
5.0
Stored my truck and trailer here for over two years , highly Recommend them they kept my things secure.
Joshua Herndon
|
Overall Experience
Rating:
5.0
Julie was great! She stayed late to help us with our last minute needs. White glove service from Julia! Xxxooo
richard lee
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laura Blair
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Randy Dent
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sean stokes
|
Overall Experience
Rating:
5.0
Jule was very helpful. Understood what we needed and accommodated. Thank you.
Debra Woods
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tamela Davis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Zachary Watson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KENNETH HAYES
|
Overall Experience
Rating:
5.0
U-Haul of Justin was beyond awesome! I was there for almost four years and never had a bad experience. 10/10 recommend
Robert WEIST
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christina McCollam
|
First Impressions
Rating:
5.0
Julie is the absolute best! Very helpful and accommodating. Highly recommend
jason faast
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Joel Merchant
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Felipe Santos
|
Overall Experience
Rating:
5.0
Great service
Paul Garza
|
Overall Experience
Rating:
5.0
Mike was very helpful and proy
RICHARD STACK
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Felipe Santos
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LEONARD VALSIN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
james giese
|
Overall Experience
Rating:
5.0
Great service...
Enrique Salazar
|
Overall Experience
Rating:
5.0
I kept a unit there for 3 years. The staff and Julie especially were the nicest and most helpful. Always great customer service.
kirk baldin
|
Overall Experience
Rating:
3.0
The vehicle was not what I consider roadworthy once I had it loaded and was going to my secondary location the oil light came on I pulled into U-Haul where I leased the vehicle from they added oil the oil light still didn't go out while driving to my location the shifter locked twice and I was unable to get it out of gear it sounds as though the front end or the transmission is about to give up the vehicle vibrates and shakes as though the motor mounts are loose I felt this vehicle was unsafe to be on the road and I was unsafe driving it.
Margaret Morgan Miller
|
Overall Experience
Rating:
5.0
Awesome!!!!
GREGORY HARVEY
|
Overall Experience
Rating:
3.0
Somebody keeps fuc king with my luck
jeffery wells
|
Overall Experience
Rating:
5.0
All my expectations were met!
STEPHEN RELIEN
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
RONALD WILLIAM YOHAN
|
Overall Experience
Rating:
4.0
Online confirmation stated unit was open with complimentary lock inside. Unit was locked, waited twenty minutes to get unlocked, then had to go to office to obtain lock. Staff was friendly and helpful. It's just that the unit was not ready to move in as indicated.
Robert Somervill
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kathleen Bonner
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sharon Blackmon
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
lisa maloney
|
Overall Experience
Rating:
5.0
Great customer service
Enrique Salazar
|
First Impressions
Rating:
5.0
Great job
GREGORY HARVEY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Peter Warigi
|
Overall Experience
Rating:
5.0
Start prorating if people move out early. Because you rent it out again before the paid up term.
Angela carlisle
|
Overall Experience
Rating:
5.0
Outstanding service given by Julie
CATHERINE KANELLAKOS
|
Overall Experience
Rating:
5.0
The that’s great have you noticed the Silletti before lorries been satisfied
deborah parker
|
First Impressions
Rating:
1.0
Had problems getting through the phone to change my credit card information. Checking out was a nightmare!!!
Dane Garza
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nancy Roper
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Emily Kincaid
|
Overall Experience
Rating:
5.0
Everything went very well. There was a small issue with my online reservation, however, Justin was able to sort it out quickly. The man Justin took over for was very good too. I'm sorry I didn't get his name.
EMMETT JONES
|
First Impressions
Rating:
5.0
Julie is awesome very friendly and helpful
PAULINE CONNER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kevin Sifford
|
Overall Experience
Rating:
5.0
Thank you!
fernando lezana
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PAULINE CONNER
|
Overall Experience
Rating:
4.0
Overall nice facility and friendly staff.
Regarding the storage units: there were dead crickets everywhere due to the poison boxes in each unit. A very foul smell was also noticed in one of our units.
Charles Hodges
|
Overall Experience
Rating:
5.0
Friendly service and very helpful.
KARINA YAZMIN HERNANDEZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charles Lansdown
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edwin Buckley
|
First Impressions
Rating:
5.0
Great salesperson. Friendly, knowledgeable and very creative with her ideas.
David Boehm
|
First Impressions
Rating:
5.0
Outstanding
NICHOLE NICHOLS
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JOSEPH ZEPEDA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Holly Sigler
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carl Walsh
|
Overall Experience
Rating:
3.0
To expensive
HENRY MANSELL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
john DOE
|
First Impressions
Rating:
5.0
Great service over and above the normal. Had great communication with manager and staff. Was well pleased with my units and boat storage. Very nice and welling to help manager and welling to go the extra mile to help you. Nothing was damaged or messed with. If I need storage again I will use this location again. Thanks again for your help!
STEVEN BURNS
|
Overall Experience
Rating:
5.0
Very nice and helpful staff!
I will recomment this storage to my friends and relatives.
JESUS FARIAS
|
Overall Experience
Rating:
5.0
We had our unit for more than 2 years. Always kind and helpful, never any issues. Great location for storage.
Gesila Crenshaw
|
Overall Experience
Rating:
5.0
The gentleman took care of everything we needed and was very friendly and courteous.
Sherree Birtciel
|
First Impressions
Rating:
5.0
This was a super convenient location for me. I had five units which I could access at anytime. They offer remote openers so that you don’t even have to get out of your car to open the gate. If you’re going late at night or in the middle of a hot day, this is a great perk. I had all of my belongings here for 10-11 months. Everything worked out perfectly. The staff is great and I really appreciated all they did.
Mary Ashmore
|
Overall Experience
Rating:
5.0
Mrs. Julie was so sweet and professional easy to deal with.
Maria Salas
|
First Impressions
Rating:
5.0
Nos sentimos super feliz de que nos refirieran este lugar, de verdad que nos atendieron con mucho respeto y amabilidad, el lugar esta perfecto y cumplio mas alla de nuestras expectativas y su manager Julie Burel lo hacen un lugar excepcional el cual no dudaria volver a necesita algun otro servicio que ofrecen.
james Lacen
|
First Impressions
Rating:
5.0
Outstanding customer service.
Carl Walsh
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Juliomanuel Perezrodriguez
|
First Impressions
Rating:
5.0
Great place!
VELTA YARBROUGH
|
Overall Experience
Rating:
5.0
The personnel very attentive and friendly.
Monica Roddiguez
|
First Impressions
Rating:
5.0
Super friendly and helpful staff at both locations!
SHANE ROBERTS
|
First Impressions
Rating:
5.0
Great customer service
WISLEY HUNT
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
scott farrar
|
First Impressions
Rating:
5.0
Justin was great, professional and friendly. He took good care of us!
linda garrett
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
mark fain
|
Overall Experience
Rating:
5.0
Friendly staff!!!
TODD DAVIS
|
First Impressions
Rating:
5.0
All I can say is … what a great staff. Very accommodating, friendly, helpful and just nice people!!!!
Jose Rivera
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jackie Passmore
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tom johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gussie Allen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeffery Zimmermann
|
Overall Experience
Rating:
4.0
We have had this storage since it first opened before it was Uhaul. Everything has always been great BUT the lighting inside the air controlled buildings needs updated. It's VERY hard to see inside each unit, we always had to use our phone flashlights which isn't always convenient. The only other thing that changed was the trash receptacle access. I think trash should be REQUIRED at a storage facility. Trash pickup isn't that expensive, I know bc that's my husband's profession, and is the best thing to offer to customers!
Other than those 2 issues, I've never had any problems and would recommend Uhaul Justin Storage!
KATEY CARTER
|
Overall Experience
Rating:
5.0
Julie takes pride in serving her customers & you know that she is genuine in her conversations with her. Friendly, polite, knowledgeable.
helene
helene berger
|
Overall Experience
Rating:
5.0
Always pleasant to deal with and got some ( good deals)!!!.
james immeker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janet Bruyere
|
First Impressions
Rating:
5.0
I have my unit for over 6 years, Julie and her crew are the best I have experienced. I have also used them for my truck rentals and moving
AAA. PLUS
TERRY Gensheimer
|
Overall Experience
Rating:
5.0
Staff is always helpful and polite. They work hard and do it all with a smile.
Danny Hill
|
Overall Experience
Rating:
5.0
The only problem I ever had was the access pad to the climate controlled building. I had trouble getting into it several times and had to get a staff member to help me. Otherwise, the facility, maintenance and staff were excellent!
Teresa Cook
|
Overall Experience
Rating:
5.0
Staff worked very well to accommodate me coming in after hours.
Zachary Smith
|
First Impressions
Rating:
4.0
Move out was Friday the 5th not the 9th.
BRIANA HUNTER
|
Overall Experience
Rating:
3.0
Only issue is that your system started declining my auto pay card for no reason. I did not notice this issue until my unit was red tagged. Luckily this was during office hours. I literally gave the office the same Credit card with the same 2024 expiration date and your system accepted without hesitation. The problem is the 50$ fee was beyond the authority of the staff to reverse the charges. Please look into this and help.
Tim Norris
Justin TX location.
TIMOTHY NORRIS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ESTUARDO QUINONES ESPINOZA
|
Overall Experience
Rating:
5.0
Well worth spending the money . Great crew of men . Hard workers .
Brenda Galino
|
First Impressions
Rating:
5.0
Julie is absolutely fabulous!!!!!
Jacqueline Barksdale
|
First Impressions
Rating:
5.0
Julie is the best--very friendly and helpful. We found the facility to be clean and well run, and we felt our possessions were very secure.
kathrine Shelton
|
Overall Experience
Rating:
5.0
Great place and great people. They go above and beyond to help.
JESUS FARIAS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elizabeth Becotte
|
First Impressions
Rating:
5.0
You are so lucky to have the professional lady working for you. Julie is so efficient and so pleasant to work with. thank you
Walter harwell
|
First Impressions
Rating:
5.0
Always friendly and courteous staff everytime I visit this location.
Erick Bouie
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Pamela Pipkins
|
Overall Experience
Rating:
3.0
Everything was going well… The regular manager is super friendly, respectful and accommodating. On 9/17/21 when I came to check out however, I couldn’t get the lock to one of the units to open. After trying and trying, the young lady who was covering the morning shift also tried unsuccessfully. Mind you the locks were the ones the facility provided when I stored the stuff. I bring them from the outside… Finally, that young woman who was covering said I had to call a Locksmith technician to open the lock at my own expense. After calling around I found a technician who could come. The technician sprayed the lock, and 1 minute later, he opened it for a cost of $120. That’s in addition to the hour that my movers spent waiting for locksmith to come, while I was paying them $165 an hour.
I recommend the facility, but bring your own lock, and when you’re moving out, bring some lock lubricant with you. That young woman had a very flat affect, not friendly at all, but she was only covering as I said earlier. Otherwise the experience wasn’t bad.
MARIE MAITRE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jane bacon
|
Overall Experience
Rating:
5.0
Very pleasant and helpful staff. Clean and secure storage.
Donald McLuckie
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Greg Poss
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICKAEL O PEREZ RIVERA
|
Overall Experience
Rating:
5.0
The attendant was very polite and insightful. She made it a very quick and easy process
Steven Morris
|
First Impressions
Rating:
5.0
Amazing service
Jodi Stotz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amy High
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jayson Brookins
|
First Impressions
Rating:
4.0
While we were there we priced climate control and ended up rented a 10 x 15
Dane Garza
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
lisa maloney
|
First Impressions
Rating:
5.0
Julie is a very good manager
STEVE JOYNER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Freyer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAMES PAYTON
|
First Impressions
Rating:
5.0
Julie was very helpful and friendly. She went above and beyond to help me.
Lisa Richards
|
Overall Experience
Rating:
1.0
Air conditioning for climate control hasn’t worked in 3 months
Sebastian Montenegro
|
Overall Experience
Rating:
5.0
Arrived and in a short time had access and unloaded in climate control. Super nice and clean and cool. Great job by attendant.
James Willard
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
melissa dixson
|
Overall Experience
Rating:
5.0
Julie is an asset to your company. She is very knowledgeable, friendly , and most helpful!
We also found the storage facility to be excellent. We were very pleased.
kathrine Shelton
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Doug Hickman
|
Overall Experience
Rating:
5.0
Great staff!
Pamela Pipkins
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHN BROWN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph Dunn
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KRISTI TOMLINSON
|
First Impressions
Rating:
5.0
We had a great experience. Loved how secure our trailer was over the weekend. As you can see by our address, we are not from this area. Our hotel the Marriott didn't let us park our trailer on their grounds. We couldn't park our trailer at the Texas Motor Speedway, where our event was held due to other events going on at the same time. So thank you for having a safe place to leave our trailer over the weekend. We just wish you had weekend rates. I had to pay a monthly storage fee when I only needed 3 days.
Respectfully,
Manny & Kristy Hernandez
Manuel Hernandez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lauren Calkins
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
WILLIAM JACKSON
|
First Impressions
Rating:
5.0
Very helpful and friendly. Quick and Easy sign up process.
Scott Maclin
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dominic Taleo Crosby
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
joel fabian
|
Overall Experience
Rating:
5.0
Great place
james moll
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Brenda Boyd-Phillips
|
First Impressions
Rating:
5.0
Outstanding Customer Service!!
Rasaundra Marolla
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
helene berger
|
First Impressions
Rating:
5.0
Julie is friendly and eager to assist.
clarence merritt
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Josh Lowery
|
Overall Experience
Rating:
5.0
Julie the manager is amazing. So helpful and accommodating always and goes out of her way.
SANDRA FERRAZZANO
|
Overall Experience
Rating:
5.0
Great value and service. The staff were very helpful and I would certainly recommend U-Haul to anyone!
Greg Scheer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
melissa anderson
|
First Impressions
Rating:
5.0
Agent on duty was very helpful
Danny Hill
|
First Impressions
Rating:
5.0
Julie was super helpful and we appreciated it greatly!
Tyson Wolff
|
First Impressions
Rating:
5.0
Julie was very friendly and knowledgeable as well!
Debbie Pruden
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donald McLuckie
|
First Impressions
Rating:
5.0
Julie At Roanoke uhaul is the best ever!!
MICHEAL MANNING
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
james giese
|
First Impressions
Rating:
5.0
Very helpful staff. Really great to work with..
steve peterson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles & Eileen Steng
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brandon Flakes
|
First Impressions
Rating:
5.0
Ms Julie and staff were always friendly and helpful! I will definitely use this facility again if/when needed!!
Thank you!
Teresa and Rober Smith
|
Overall Experience
Rating:
5.0
Julie was friendly and most helpful!
edie hunt
|
Overall Experience
Rating:
5.0
Julie was always very helpful
Jeff bilbrey
|
Overall Experience
Rating:
5.0
All of my expectations were met!
STEPHEN RELIEN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Greg Poss
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
nicole stone
|
First Impressions
Rating:
1.0
Our boat was messed with and engine raised on two separate occasions. The facilities security system went down for 3 weeks in Aug. 2020 due to lightning. Our tarp was messed with and they were aware of it but did not notify us of either. We ended up loosing our trolling motor, 6 poles, a net an innertune and fishing tackle to theft and they siphoned 20 gallons of gas out of our tank and of course this happened while the cameras were down. Nobody notified us. We went to use our boat and found all of it gone! When we mentioned it to the manager she said "oh ya the IT guy mentioned to me that your tarp was moved a couple times and he tried to fix it" but nobody thought to let us, the owners, know about it!! We lost $3,400 worth of stuff!! I would NOT reccomend this place unless your boat/camper is locked up tight and even then the outside will get messed with. The manager should have told us when the security system went down and also when she was aware of our boat being messed with. Whoever took it all had a LOT of time to siphone that much gas and unbolt the trolling motor. Makes me wonder who all knew the cameras were down!?
Katherine Peters
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Gussie Allen
|
First Impressions
Rating:
5.0
Julie is amazing! I refer people to this facility without reservation.
michael savoie
|
First Impressions
Rating:
5.0
Julie was great!
Robert Summerfield
|
First Impressions
Rating:
1.0
It is totally unacceptable, that after putting $10,000 into that facility, I did not receive a rebate upon removable of my property which would amount to less than $100. It’s not my fault there was no contract, or how does this facility know there was no contract? Come on, it was 10 years ago!
ANITA COYLE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDUARDO YUMET
|
Overall Experience
Rating:
5.0
Never a problem in over 10 years of renting! Would highly recommend!
GAYLE JACKSON
|
Overall Experience
Rating:
5.0
5 hours later after already going to 3 other U-Hauls in Lewisville, Carrollton and Plano that were nightmares, Customer Service directed me to Justin. This time a spot for my RV was actually there when I arrived. No "computer glitch" like the others. Marty was very nice and the facility is spotless. Justin is farther than I wanted to go, but it was worth it and the pricing was better.
Cary Stock
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amanda Gonzalez
|
First Impressions
Rating:
5.0
Wish they had lights inside unit. Other than that it was excellent.
CAMMY FOX RILEY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roy Roberts
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roy Roberts
|
First Impressions
Rating:
5.0
Wonderful and friendly customer service.
Had everything we needed.
Nancy Secore
|
First Impressions
Rating:
5.0
Your staff, particular Julie, was most helpful and friendly. They really take care of the customers needs in a friendly and professional way. Your facility is always clean. Thanks for helping a customer in need.
William Crowley
|
Overall Experience
Rating:
5.0
The Justin Uhaul folks are fantastic. Super helpful and polite
Richard Stack
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Guinn
|
Overall Experience
Rating:
5.0
Thank you Julie for your kindness! God bless you! Thanks once again.
mary buckley
|
Overall Experience
Rating:
4.0
For 8’ wide units -side access was about 2’ on one side- unable to open door or storage
Especially when a “neighbor” was parked off center
Also very difficult to back into the narrow space
STEPHEN MCDONALD
|
Overall Experience
Rating:
5.0
They were very accommodating!
jeanette reames
|
Overall Experience
Rating:
5.0
Julie was excellent
Very helpful and professional
Made our transition easy and delightful
Christopher Rhoades
|
First Impressions
Rating:
5.0
Lady very helpful in making my move in much easier. Great to do business with this lady.
William Crowley
|
First Impressions
Rating:
5.0
Truly, a testament to customer care and pride in excellence. My move was hit with weather, that impacted me in meeting my objectives. Your employee, I think julie, she is why I will use uhaul again!
jason reeves
|
First Impressions
Rating:
4.0
Gabriela was very friendly and customer oriented. She was very knowledgeable and got us to the closest possible unit to the door as she could.
That was appreciated since we had a lot to move. 👍🏼
rocki Arnold
|
First Impressions
Rating:
5.0
We've rented here before and have always had great service - will definitely comeback when we rent in the future !!!
Michael Malone
|
Overall Experience
Rating:
5.0
Julie and staff in Justin Tx were wonderful to work with. Very pleasant and knowledgeable. Helped make the front end of a self move from Texas to Utah a very smooth process.
BARRY tuggle
|
Overall Experience
Rating:
5.0
Nice clean facility, easy to locate and friendly staff.
Musa Johnson
|
First Impressions
Rating:
4.0
Good service
ben fain
|
Overall Experience
Rating:
4.0
Thank you! I would have given my patrons advance notice of selling the facility to a new vendor when that took place several years ago.
ELLEN HUNTER
|
Overall Experience
Rating:
3.0
Need to find something better than the card that hardly ever worked.
chris sloan
|
Overall Experience
Rating:
5.0
I will highly recommend this location. Very friendly and helpful staff.
CHARLOTTE HUNT
|
Overall Experience
Rating:
5.0
Excellent service!!
Karl Nukala
|
Overall Experience
Rating:
5.0
Julie was extremely friendly, professional, and accommodating. We love working with people like her! The location site is also appealing and in very close proximity to our current residence.
Ryan Stewart
|
First Impressions
Rating:
5.0
Very nice and helpful!
jeanette reames
|
First Impressions
Rating:
5.0
Thank you, for keeping my things safe!
KIMBERLY HOLMES
|
Overall Experience
Rating:
5.0
Great team to work with.
nancy west
|
First Impressions
Rating:
5.0
Great service!
Nathan Oster
|
First Impressions
Rating:
5.0
The staff made my move from Tennessee an easy one! From the initial inquiry about renting a storage unit while waiting for my house to be built to the retrieval of items, all went smoothly.
Gay Hall
|
Overall Experience
Rating:
5.0
Marty was extremely helpful, courteous and easy to work with.
michael hollenbeck
|
Overall Experience
Rating:
5.0
Very helpful, the people were courteous.
Elbert Fulgram
|
Reservation
Rating:
5.0
Staff was always available, friendly and helpful. I only moved out due to my relocation.
CARL BLANKENSHIP
|
Overall Experience
Rating:
5.0
The staff is always helpful. My storage facilities were clean and the area is well lit and secure
Blair Stinnett
|
Overall Experience
Rating:
5.0
.
DORIS SIMONS
|
Overall Experience
Rating:
5.0
Staff were friendly and easy to deal with.
chad swann
|
Overall Experience
Rating:
5.0
Great customer service
CHARLOTTE LAS
|
Overall Experience
Rating:
5.0
The Crew here were always the best they can be. We moved from the area that is why i had to close the accounts. But i would always recommend them
Great Job Guys
Jeffrey matulevich
|
Overall Experience
Rating:
5.0
The staff were very friendly and made my moving experience great !!!
brent MONETT
|
Overall Experience
Rating:
5.0
Excellent
SHARON PINS
|
Overall Experience
Rating:
5.0
Julie, Manager, is excellent and a pleasure to do business with. She should be recognized by your company. Thanks, Glenda Brundage
GLENDA BRUNDAGE
|
Overall Experience
Rating:
5.0
Thank you all. Staff are awesome thank u
lorie campbell
|
Overall Experience
Rating:
5.0
I will return if I have a need for storage again.
Julie and Walter were very friendly and accommodating to my needs.
Will recommend to all.
Thank you for a pleasant experience.
Mary W