Have accurate information!!! We were changed 3 times for the location for our rental. Very inconvenient and completely unprofessional. Truck location changed. New location DID NOT have our reserved Appliance Dolly. Moved to 3rd location while guaranteed that they had our Appliance Dolly. They DID NOT! Called a 4th time into Customer Service who could not locate an Appliance Dolly for us! I would like a credit please for this terrible day that we went through. Katy Lane location in Keller was nothing but rude and was not the least bit helpful. Benny at the Blue Mound location in Justin did his absolute best to help us and we appreciate it very much!!! Mark Balda
Mark BaldaCustomer Reviews for U-Haul Moving & Storage of Justin
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Phillip and Katelyn provided the help I needed thank you!
LAITH ABOARQOUB | Overall ExperienceKaytlyn and her entire staff were great. She went over and above to help us, accommodate us, and to find solutions to our problems. It’s a rare commodity to find in todays work force. I would highly recommend the Justin Uhaul storage center to anyone who is in need.
Jai Hutcherson | Overall ExperienceBest service. Friendly staff
RF GROUP USA | First Impressionspurchased unit making sure our intent to use this unit to work on a vehicle of ours was well know then was told a month after that we couldn't use it to work on the vehicle
TRIENAN HAIDUK | Overall ExperienceThe renting with U-Haul is a little pricey but You get what you pay for!!! The manager is really nice and extremely helpful 😊😄😊
Brittney Hayes | First ImpressionsThe manager she was so welcoming friendly with a very positive attitude she explained the whole contract to me and answered all my questions. The facility’s are very well lit and clean very secure and very spacious. If i ever need to rent a U-Haul or storage unit again i will definitely be using her services.
MARIA PADILLA | Overall ExperienceThank you
Mary Michele Harris | Overall ExperienceThe MANAGER is really on the BALL !!! She runs a tight ship for sure !!!
ARNOLD GARCIA | Overall ExperienceRodney was very courteous and friendly. He took the time to explain and show us the storage facility.
Angella Etherly | Overall ExperienceKatelyn was awesome !!!
ARNOLD GARCIA | First ImpressionsManager went over and above to take care of me. Very much customer focus and goes the extra mile to make sure we are taken care of and get what we need.
Jai Hutcherson | First ImpressionsKaitlyn made the experience convenient and easy. We have rented a U-Haul and now rented a storage space the office has been great.
Amy Mendoza | Online Move InGreat people to work with
Mario Martinez | Overall ExperienceThe new manager is awesome and staff friendly.
Catrina Weathersett | First ImpressionsWe were able to get our storage unit and other items needed quickly. Staff was friendly and helped with loading items and helping us become familiar with facilities.
anne clark | First ImpressionsThank you for keeping my valuables safe and secure.
RYAN NICHOLS | Overall ExperienceBesides the employee on Thursday of 8/17/23 at 3:50 pm when I called and put me on hold for 20 min. And when I hung up and called back it went straight to voice saying there is no one here to help you and call back later. Guy could have taken my name and number and called me back instead of making me feel as if I was not important and didn’t care what I needed. But the lady who answered my call the next day was truly awesome and very helpful.
CHAD NELSON | Overall ExperienceThis was a great & safe place to store my life belongings And the staff were very helpful and very nice
Ronald Hollins | Overall ExperiencePaying for climate control at this location was a waste. It was always between 85 and 95° and not bearable when working inside. The roof was leaking in the building that I was in and a lot of the times when I would visit the unit the door would be propped open, so security was a big issue. It was so understaffed and at times when people would move out, they would leave food and boxes at the entrance, these were not picked up for about a month, which made the location smell horrible . I accidentally left my unit open at one point and items were stolen. It was my fault that I left it open. However, when I asked for the security camera or for the video to be reviewed there was no follow up, my thinking is that there really were no cameras around that unit or they didn’t work
Erika DeStefano | Overall ExperienceAwesome service very helpful.
Jerry Lester | Overall ExperienceEverything was excellent!!! Recommended 100percent AAA!!!!!
Juan Unda Souki | Online Move InMy move out date was actually June 9th. I’m. Not sure how wires got crossed on that. The rest of the time my experience was great.
Sherree Birtciel | Overall ExperienceThis is our third time to rent trucks from UHaul. UHaul Associates in Justin are the best. Clean, friendly and very helpful. The problem we have is with Movinghelp.com. Their moving team did not show and we had to scramble to find help on site in Midland. We had prepaid for the movers and we were told to call their help line. No one ever answered surveys were taken, called repeatedly and no answer and no help. We are still owed that moving charge. I know that UHaul is not at fault here, but the movinghelp.com is being referred by UHaul. I would like a refund of the movers fee. It shouldn’t be this hard to get good help and an honest couple of hours work. If I do not get my refund it will be turned into the BBB and I do consider this theft. I would appreciate UHaul helping with this matter. Thank you in advance. Julie Aldana 432-260-8114
Julie Aldana | Overall ExperienceWe had our entire household goods stored for over a year with zero problems!
scott farrar | Overall ExperienceMichael was very helpful and did a great job!
SANDRA CALVA | First ImpressionsStored my truck and trailer here for over two years , highly Recommend them they kept my things secure.
Joshua Herndon | Overall ExperienceJulie was great! She stayed late to help us with our last minute needs. White glove service from Julia! Xxxooo
richard lee | First ImpressionsJule was very helpful. Understood what we needed and accommodated. Thank you.
Debra Woods | First ImpressionsU-Haul of Justin was beyond awesome! I was there for almost four years and never had a bad experience. 10/10 recommend
Robert WEIST | Overall ExperienceJulie is the absolute best! Very helpful and accommodating. Highly recommend
jason faast | Overall ExperienceGreat service
Paul Garza | Overall ExperienceMike was very helpful and proy
RICHARD STACK | First ImpressionsGreat service...
Enrique Salazar | Overall ExperienceI kept a unit there for 3 years. The staff and Julie especially were the nicest and most helpful. Always great customer service.
kirk baldin | Overall ExperienceThe vehicle was not what I consider roadworthy once I had it loaded and was going to my secondary location the oil light came on I pulled into U-Haul where I leased the vehicle from they added oil the oil light still didn't go out while driving to my location the shifter locked twice and I was unable to get it out of gear it sounds as though the front end or the transmission is about to give up the vehicle vibrates and shakes as though the motor mounts are loose I felt this vehicle was unsafe to be on the road and I was unsafe driving it.
Margaret Morgan Miller | Overall ExperienceAwesome!!!!
GREGORY HARVEY | Overall ExperienceSomebody keeps fuc king with my luck
jeffery wells | Overall ExperienceAll my expectations were met!
STEPHEN RELIEN | Overall ExperienceOnline confirmation stated unit was open with complimentary lock inside. Unit was locked, waited twenty minutes to get unlocked, then had to go to office to obtain lock. Staff was friendly and helpful. It's just that the unit was not ready to move in as indicated.
Robert Somervill | Online Move InGreat customer service
Enrique Salazar | First ImpressionsGreat job
GREGORY HARVEY | Overall ExperienceStart prorating if people move out early. Because you rent it out again before the paid up term.
Angela carlisle | Overall ExperienceOutstanding service given by Julie
CATHERINE KANELLAKOS | Overall ExperienceThe that’s great have you noticed the Silletti before lorries been satisfied
deborah parker | First ImpressionsHad problems getting through the phone to change my credit card information. Checking out was a nightmare!!!
Dane Garza | Overall ExperienceEverything went very well. There was a small issue with my online reservation, however, Justin was able to sort it out quickly. The man Justin took over for was very good too. I'm sorry I didn't get his name.
EMMETT JONES | First ImpressionsJulie is awesome very friendly and helpful
PAULINE CONNER | First ImpressionsThank you!
fernando lezana | First ImpressionsOverall nice facility and friendly staff. Regarding the storage units: there were dead crickets everywhere due to the poison boxes in each unit. A very foul smell was also noticed in one of our units.
Charles Hodges | Overall ExperienceFriendly service and very helpful.
KARINA YAZMIN HERNANDEZ | First ImpressionsGreat salesperson. Friendly, knowledgeable and very creative with her ideas.
David Boehm | First ImpressionsOutstanding
NICHOLE NICHOLS | First ImpressionsTo expensive
HENRY MANSELL | Overall ExperienceGreat service over and above the normal. Had great communication with manager and staff. Was well pleased with my units and boat storage. Very nice and welling to help manager and welling to go the extra mile to help you. Nothing was damaged or messed with. If I need storage again I will use this location again. Thanks again for your help!
STEVEN BURNS | Overall ExperienceVery nice and helpful staff! I will recomment this storage to my friends and relatives.
JESUS FARIAS | Overall ExperienceWe had our unit for more than 2 years. Always kind and helpful, never any issues. Great location for storage.
Gesila Crenshaw | Overall ExperienceThe gentleman took care of everything we needed and was very friendly and courteous.
Sherree Birtciel | First ImpressionsThis was a super convenient location for me. I had five units which I could access at anytime. They offer remote openers so that you don’t even have to get out of your car to open the gate. If you’re going late at night or in the middle of a hot day, this is a great perk. I had all of my belongings here for 10-11 months. Everything worked out perfectly. The staff is great and I really appreciated all they did.
Mary Ashmore | Overall ExperienceMrs. Julie was so sweet and professional easy to deal with.
Maria Salas | First ImpressionsNos sentimos super feliz de que nos refirieran este lugar, de verdad que nos atendieron con mucho respeto y amabilidad, el lugar esta perfecto y cumplio mas alla de nuestras expectativas y su manager Julie Burel lo hacen un lugar excepcional el cual no dudaria volver a necesita algun otro servicio que ofrecen.
james Lacen | First ImpressionsOutstanding customer service.
Carl Walsh | First ImpressionsGreat place!
VELTA YARBROUGH | Overall ExperienceThe personnel very attentive and friendly.
Monica Roddiguez | First ImpressionsSuper friendly and helpful staff at both locations!
SHANE ROBERTS | First ImpressionsGreat customer service
WISLEY HUNT | First ImpressionsJustin was great, professional and friendly. He took good care of us!
linda garrett | First ImpressionsFriendly staff!!!
TODD DAVIS | First ImpressionsAll I can say is … what a great staff. Very accommodating, friendly, helpful and just nice people!!!!
Jose Rivera | Overall ExperienceWe have had this storage since it first opened before it was Uhaul. Everything has always been great BUT the lighting inside the air controlled buildings needs updated. It's VERY hard to see inside each unit, we always had to use our phone flashlights which isn't always convenient. The only other thing that changed was the trash receptacle access. I think trash should be REQUIRED at a storage facility. Trash pickup isn't that expensive, I know bc that's my husband's profession, and is the best thing to offer to customers! Other than those 2 issues, I've never had any problems and would recommend Uhaul Justin Storage!
KATEY CARTER | Overall ExperienceJulie takes pride in serving her customers & you know that she is genuine in her conversations with her. Friendly, polite, knowledgeable. helene
helene berger | Overall ExperienceAlways pleasant to deal with and got some ( good deals)!!!.
james immeker | Overall ExperienceI have my unit for over 6 years, Julie and her crew are the best I have experienced. I have also used them for my truck rentals and moving AAA. PLUS
TERRY Gensheimer | Overall ExperienceStaff is always helpful and polite. They work hard and do it all with a smile.
Danny Hill | Overall ExperienceThe only problem I ever had was the access pad to the climate controlled building. I had trouble getting into it several times and had to get a staff member to help me. Otherwise, the facility, maintenance and staff were excellent!
Teresa Cook | Overall ExperienceStaff worked very well to accommodate me coming in after hours.
Zachary Smith | First ImpressionsMove out was Friday the 5th not the 9th.
BRIANA HUNTER | Overall ExperienceOnly issue is that your system started declining my auto pay card for no reason. I did not notice this issue until my unit was red tagged. Luckily this was during office hours. I literally gave the office the same Credit card with the same 2024 expiration date and your system accepted without hesitation. The problem is the 50$ fee was beyond the authority of the staff to reverse the charges. Please look into this and help. Tim Norris Justin TX location.
TIMOTHY NORRIS | First ImpressionsWell worth spending the money . Great crew of men . Hard workers .
Brenda Galino | First ImpressionsJulie is absolutely fabulous!!!!!
Jacqueline Barksdale | First ImpressionsJulie is the best--very friendly and helpful. We found the facility to be clean and well run, and we felt our possessions were very secure.
kathrine Shelton | Overall ExperienceGreat place and great people. They go above and beyond to help.
JESUS FARIAS | First ImpressionsYou are so lucky to have the professional lady working for you. Julie is so efficient and so pleasant to work with. thank you
Walter harwell | First ImpressionsAlways friendly and courteous staff everytime I visit this location.
Erick Bouie | First ImpressionsEverything was going well… The regular manager is super friendly, respectful and accommodating. On 9/17/21 when I came to check out however, I couldn’t get the lock to one of the units to open. After trying and trying, the young lady who was covering the morning shift also tried unsuccessfully. Mind you the locks were the ones the facility provided when I stored the stuff. I bring them from the outside… Finally, that young woman who was covering said I had to call a Locksmith technician to open the lock at my own expense. After calling around I found a technician who could come. The technician sprayed the lock, and 1 minute later, he opened it for a cost of $120. That’s in addition to the hour that my movers spent waiting for locksmith to come, while I was paying them $165 an hour. I recommend the facility, but bring your own lock, and when you’re moving out, bring some lock lubricant with you. That young woman had a very flat affect, not friendly at all, but she was only covering as I said earlier. Otherwise the experience wasn’t bad.
MARIE MAITRE | Overall ExperienceVery pleasant and helpful staff. Clean and secure storage.
Donald McLuckie | Overall ExperienceThe attendant was very polite and insightful. She made it a very quick and easy process
Steven Morris | First ImpressionsAmazing service
Jodi Stotz | First ImpressionsWhile we were there we priced climate control and ended up rented a 10 x 15
Dane Garza | First ImpressionsJulie is a very good manager
STEVE JOYNER | Overall ExperienceJulie was very helpful and friendly. She went above and beyond to help me.
Lisa Richards | Overall ExperienceAir conditioning for climate control hasn’t worked in 3 months
Sebastian Montenegro | Overall ExperienceArrived and in a short time had access and unloaded in climate control. Super nice and clean and cool. Great job by attendant.
James Willard | First ImpressionsJulie is an asset to your company. She is very knowledgeable, friendly , and most helpful! We also found the storage facility to be excellent. We were very pleased.
kathrine Shelton | First ImpressionsGreat staff!
Pamela Pipkins | First ImpressionsWe had a great experience. Loved how secure our trailer was over the weekend. As you can see by our address, we are not from this area. Our hotel the Marriott didn't let us park our trailer on their grounds. We couldn't park our trailer at the Texas Motor Speedway, where our event was held due to other events going on at the same time. So thank you for having a safe place to leave our trailer over the weekend. We just wish you had weekend rates. I had to pay a monthly storage fee when I only needed 3 days. Respectfully, Manny & Kristy Hernandez
Manuel Hernandez | Overall ExperienceVery helpful and friendly. Quick and Easy sign up process.
Scott Maclin | First ImpressionsGreat place
james moll | First ImpressionsOutstanding Customer Service!!
Rasaundra Marolla | Overall ExperienceJulie is friendly and eager to assist.
clarence merritt | First ImpressionsJulie the manager is amazing. So helpful and accommodating always and goes out of her way.
SANDRA FERRAZZANO | Overall ExperienceGreat value and service. The staff were very helpful and I would certainly recommend U-Haul to anyone!
Greg Scheer | Overall ExperienceAgent on duty was very helpful
Danny Hill | First ImpressionsJulie was super helpful and we appreciated it greatly!
Tyson Wolff | First ImpressionsJulie was very friendly and knowledgeable as well!
Debbie Pruden | Overall ExperienceJulie At Roanoke uhaul is the best ever!!
MICHEAL MANNING | First ImpressionsVery helpful staff. Really great to work with..
steve peterson | Overall ExperienceMs Julie and staff were always friendly and helpful! I will definitely use this facility again if/when needed!! Thank you!
Teresa and Rober Smith | Overall ExperienceJulie was friendly and most helpful!
edie hunt | Overall ExperienceJulie was always very helpful
Jeff bilbrey | Overall ExperienceAll of my expectations were met!
STEPHEN RELIEN | First ImpressionsOur boat was messed with and engine raised on two separate occasions. The facilities security system went down for 3 weeks in Aug. 2020 due to lightning. Our tarp was messed with and they were aware of it but did not notify us of either. We ended up loosing our trolling motor, 6 poles, a net an innertune and fishing tackle to theft and they siphoned 20 gallons of gas out of our tank and of course this happened while the cameras were down. Nobody notified us. We went to use our boat and found all of it gone! When we mentioned it to the manager she said "oh ya the IT guy mentioned to me that your tarp was moved a couple times and he tried to fix it" but nobody thought to let us, the owners, know about it!! We lost $3,400 worth of stuff!! I would NOT reccomend this place unless your boat/camper is locked up tight and even then the outside will get messed with. The manager should have told us when the security system went down and also when she was aware of our boat being messed with. Whoever took it all had a LOT of time to siphone that much gas and unbolt the trolling motor. Makes me wonder who all knew the cameras were down!?
Katherine Peters | Overall ExperienceJulie is amazing! I refer people to this facility without reservation.
michael savoie | First ImpressionsJulie was great!
Robert Summerfield | First ImpressionsIt is totally unacceptable, that after putting $10,000 into that facility, I did not receive a rebate upon removable of my property which would amount to less than $100. It’s not my fault there was no contract, or how does this facility know there was no contract? Come on, it was 10 years ago!
ANITA COYLE | Overall ExperienceNever a problem in over 10 years of renting! Would highly recommend!
GAYLE JACKSON | Overall Experience5 hours later after already going to 3 other U-Hauls in Lewisville, Carrollton and Plano that were nightmares, Customer Service directed me to Justin. This time a spot for my RV was actually there when I arrived. No "computer glitch" like the others. Marty was very nice and the facility is spotless. Justin is farther than I wanted to go, but it was worth it and the pricing was better.
Cary Stock | First ImpressionsWish they had lights inside unit. Other than that it was excellent.
CAMMY FOX RILEY | Overall ExperienceWonderful and friendly customer service. Had everything we needed.
Nancy Secore | First ImpressionsYour staff, particular Julie, was most helpful and friendly. They really take care of the customers needs in a friendly and professional way. Your facility is always clean. Thanks for helping a customer in need.
William Crowley | Overall ExperienceThe Justin Uhaul folks are fantastic. Super helpful and polite
Richard Stack | First ImpressionsThank you Julie for your kindness! God bless you! Thanks once again.
mary buckley | Overall ExperienceFor 8’ wide units -side access was about 2’ on one side- unable to open door or storage Especially when a “neighbor” was parked off center Also very difficult to back into the narrow space
STEPHEN MCDONALD | Overall ExperienceThey were very accommodating!
jeanette reames | Overall ExperienceJulie was excellent Very helpful and professional Made our transition easy and delightful
Christopher Rhoades | First ImpressionsLady very helpful in making my move in much easier. Great to do business with this lady.
William Crowley | First ImpressionsTruly, a testament to customer care and pride in excellence. My move was hit with weather, that impacted me in meeting my objectives. Your employee, I think julie, she is why I will use uhaul again!
jason reeves | First ImpressionsGabriela was very friendly and customer oriented. She was very knowledgeable and got us to the closest possible unit to the door as she could. That was appreciated since we had a lot to move. 👍🏼
rocki Arnold | First ImpressionsWe've rented here before and have always had great service - will definitely comeback when we rent in the future !!!
Michael Malone | Overall ExperienceJulie and staff in Justin Tx were wonderful to work with. Very pleasant and knowledgeable. Helped make the front end of a self move from Texas to Utah a very smooth process.
BARRY tuggle | Overall ExperienceNice clean facility, easy to locate and friendly staff.
Musa Johnson | First ImpressionsGood service
ben fain | Overall ExperienceThank you! I would have given my patrons advance notice of selling the facility to a new vendor when that took place several years ago.
ELLEN HUNTER | Overall ExperienceNeed to find something better than the card that hardly ever worked.
chris sloan | Overall ExperienceI will highly recommend this location. Very friendly and helpful staff.
CHARLOTTE HUNT | Overall ExperienceExcellent service!!
Karl Nukala | Overall ExperienceJulie was extremely friendly, professional, and accommodating. We love working with people like her! The location site is also appealing and in very close proximity to our current residence.
Ryan Stewart | First ImpressionsVery nice and helpful!
jeanette reames | First ImpressionsThank you, for keeping my things safe!
KIMBERLY HOLMES | Overall ExperienceGreat team to work with.
nancy west | First ImpressionsGreat service!
Nathan Oster | First ImpressionsThe staff made my move from Tennessee an easy one! From the initial inquiry about renting a storage unit while waiting for my house to be built to the retrieval of items, all went smoothly.
Gay Hall | Overall ExperienceMarty was extremely helpful, courteous and easy to work with.
michael hollenbeck | Overall ExperienceVery helpful, the people were courteous.
Elbert Fulgram | ReservationStaff was always available, friendly and helpful. I only moved out due to my relocation.
CARL BLANKENSHIP | Overall ExperienceThe staff is always helpful. My storage facilities were clean and the area is well lit and secure
Blair Stinnett | Overall Experience.
DORIS SIMONS | Overall ExperienceStaff were friendly and easy to deal with.
chad swann | Overall ExperienceGreat customer service
CHARLOTTE LAS | Overall ExperienceThe Crew here were always the best they can be. We moved from the area that is why i had to close the accounts. But i would always recommend them Great Job Guys
Jeffrey matulevich | Overall ExperienceThe staff were very friendly and made my moving experience great !!!
brent MONETT | Overall ExperienceExcellent
SHARON PINS | Overall ExperienceJulie, Manager, is excellent and a pleasure to do business with. She should be recognized by your company. Thanks, Glenda Brundage
GLENDA BRUNDAGE | Overall ExperienceThank you all. Staff are awesome thank u
lorie campbell | Overall ExperienceI will return if I have a need for storage again. Julie and Walter were very friendly and accommodating to my needs. Will recommend to all. Thank you for a pleasant experience. Mary W
mary watkins | Overall ExperienceVery good experience
rick mclellan | Overall Experience