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RYAN S | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Joplin
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When a person first gets a unit someone needs to show them how to use the pass box
Mike W | Overall ExperienceIt is very comfortable the perfect size for the items I have we still have more items put in there but we have plenty of room and it's very very clean I like that thank you
FRANK M | First ImpressionsThe lady at the desk was very helpful and really nice!
Shannon P | Online Move InI have always been very satisfied with U-Haul rather I got a storage or rented a truck
jennifer h | Overall ExperienceSometimes I wasn’t able to access the storage unit because a UHaul truck was parked in front of it, however staff was always willing to move the truck for me
Laurie B | Overall ExperienceThe staff were all excellent, kind and went the extra mile to make sure I had a great experience and that my needs were met.
Jennifer B | First ImpressionsIt took them 3 months to clear the books and stop calling me saying I still owed them money. I emptied the storage in Sept and paid any fees I had. It's now December and I'm still not sure they have it right
debbie c | Overall ExperienceThe entire staff at the 7th street U haul was very professional and attentive. They have provided Excellent Customer Service, and made the move painless and effortless. The staff went above and beyond my expectations of Customer Service, and I would definitely recommend this U haul Facility as the recommended location! Thank you to the entire U haul staff, and Happy Holidays!
John D | First ImpressionsIf I ever end up having to move again I'll definitely choose U-Haul again. And will also recommend you to all my friends and family
Jeannie K | First ImpressionsRudest woman ever
john m | Overall ExperienceMy complaints: When I arrived after 2 day trip with all my belongings, I was assigned a storage near an exit for bringing things inside. I am 68 yrs & was helping, so being close to trailer was necessary. When attendant walked us to our unit #1008, it was empty but someone had left lock on & you could only open it half way. So attendant walked back to office to find another unit. However, this unit was VERY far from an exit! He said he could go back through the long maze of units & return to the office to find us a closer one but he was working alone & that would be a problem. So we took the unit. But then my chosen code would not let us access either the facility or the unit. So back & forth we went from back of building to office trying to get help to get in. Sadly, they were unable to fix the problem. So we had to prop open outside door with my box of belongings. The sliding door continually tried to close over & over the hours we were there. It was very hot & humid outside. The attendant informed us this had never happened before. But I would be unable to enter the unit bldg or my storage unit until it was fixed by the boxes mounted on outside of bldg. So until fixed I must go during office hours & get attendant to let me in. Although the young man(attendant) was very kind & truly sorry, I think he felt overwhelmed by the situation & I think UHAUL was understaffed at this facility to attend to the customers needs. This definitely needs to be corrected so things run far more smoothly for your paying customers. I even started crying because I was emotionally and physically exhausted & just needed to get the work done. Other than that, my experience with UHAUL was fairly uneventful & hopefully the boxes mounted outside for me to gain entry will be fixed. I have a ton of things to address here because I moved here from NE Iowa, including finding a place to live as I am currently staying with family. Thankyou for your time in letting me explain the situation.
Sheryl H | First ImpressionsWe had issues with this move from the get go. Ray and Denver went above and beyond to assist and resolve any problems that came up. Very happy with their assistance and compassion in the resolutions. I’ll only use this facility for our U-Haul needs.
DEBBIE D | Overall ExperienceMoving can be very chaotic and this move definitely was, former roommate was not reliable and kept changing time to meet, when truck was rented at time she said to come, well it wasn’t convenient for her and delayed pick up 4 hours on us. U-Haul was very helpful at meeting our needs and very thankful! Even tho we needed truck another day and a larger storage unit, they made it happen.
DEBBIE D | First ImpressionsNo one told me that I had to use both key pads and I guess the buzzer is not working
Mike W | First ImpressionsNice and helpful and real....
Gabriel H | First ImpressionsThe folks that work here are always helpful! Have used them for U boxes and interior storage sporadically over the last several years!
Jenni D | First ImpressionsNo one should use any other company
CELIA H | Overall ExperienceThey gentleman that helped me was so patient and kind. Good job hiring good people. They’re so great! Thank you so much!
Sara B | First ImpressionsI appreciate everyone at the U-Haul storage. I came to town thinking I would only need the units for a couple months...Nine months later I am finally in my home. Going in and out and also paying monthly everyone was great!
Deborah V | Overall ExperienceRan into a bad storm and the truck leak a little. Nothing ruined but things a little wet. Had to replace the driver windshield wiper as it fell off just before I ran into the big rain. Joplin store refunded the cost of the wiper. Would still recommend U haul to family and friends. Over all a good trip for 1300 miles
Donnie E | First ImpressionsI was treated more than fairly a bunch of nice nice people working there, compassionate and feeling kudos to you all
Sandra K | Overall ExperienceI reserved my storage space online. Three days later, I went to Uhaul @Joplin to check in and from desk representative helped me with the process. They assigned me a storage space inside and key to the facility. When went back and checked, to my surprise, I recognized that the space assigned to me was already occupied. I came back and informed the front desk representative. Then they went back and checked, and told me that this space is occupied and they cannot help. Also, they told they don’t have any storage spaces available. After spending 1.5 h in this office, l left handed and staff’s are do not even bothered to find me an alternate space. After coming back home, I wrote an email to the manager explaining the situation and no response yet (after three days I am writing this). This describes how good/bad this business is for you.
Rajesh S | First ImpressionsI’m actually on the fence as what to put for number 6. There was 3 homeless people that were in the process of getting asked to leave the premise bc of living in a unit. They knew a certain passcode that allowed them access in and out as they pleased. Made my wife and I very uncomfortable having 3 people practically standing around, watching us for an hour get items from our rental truck to inside the storage unit. We called the front desk, they came back and checked on us but that was about it. We rented 2-26’ trucks and 2 climate controlled units in a 2 week span- probably spent close to $2,500. On the 2nd truck (which I had to go to 3 locations to get everything), the rental truck was returned technically later than they expected. Even though we were unloading the truck on site, we didn’t turn it in about 3 hours late. Because of that, they charged me another whole day of rental. I called both the store and the 800 number and both ‘passed the buck’, saying there was nothing that could be done. I’m in customer service and know that is not how you deal with a customer who just spent a few thousand dollars from your brand or establishment.
Michael L | First ImpressionsI was very satisfied with my experience. I appreciated the temperature controlled unit and indoor garage available to safely load/unload my items out of the weather. There were ample carts also available and a small donation area. Overall, a nice facility.
AMY S | Overall ExperienceI have always used u haul and I have moved many many times over the last 20 years wouldn’t use anyone else
Sandra K | First ImpressionsKeep up the good work!!
Darrell D | First ImpressionsLove the facility
Adam O | First ImpressionsWhen I arrived yesterday the girl behind the counter was not helpful, very short in time with me and rude. I went to start unloading my car and the police where there, fire department, and EMT to assist a no responsive man. As I headed to my unit there was a woman who looked like she had been beaten. I heard a dog in a unit somewhere in the facility. It was scary to be back there alone. I was never offered an upgrade when I said the 5 by 10' was too small. Needless to say I'm not happy.
kiersten d | First ImpressionsI would recommend Uhaul as I was very satisfied with the way my belongings were stored and the safety I felt leaving them there. The set up is easy to navigate and I appreciated all the space to load and unload in heated or air conditioned areas.
Mary M | Overall ExperienceI will not be storing there and would like a refund.
Sabrina H | Online Move InSchuyler provides great customer service.
Barry G | Overall ExperienceCould not afford storage cost right now.
Emmett B | Overall ExperienceGreat help with getting in using the card etc
martha k | First ImpressionsThe experience was professional and courteous I would recommend a friend
MATTHEW M | First ImpressionsLocation on 7th very convenient and accessible. Staff always 100% friendly and helpful. I've done business with many U-haul location, this one is a gem.
Darren D | Overall ExperienceGreat experience
PAMELA Y | Overall ExperienceOutside storage area does have trash on the ground. People at the store are easy to work with.
michael s | Overall ExperienceReserved unit was not available upon arriving at location. Staff stated there were no units available and unsure why I was able to reserve a unit on line or over the phone the day before. A staff member walked the entire facility and stated if I was willing to wait a couple hours one may be available as there was a previous tenant moving out. I received a call a few hours later stating there was an open unit and I would have first priority to it. Staff handled the situation very well. My next issues deals with pricing of moving items at location. Prices on labels do not match what they ring up as. I’ve questioned this multiple times and even taken pictures showing that there is inaccurate pricing on the labels and shelves. I have never been offered an adjustment even when I have directly asked for it. I am just told that prices vary which is very, this is extremely frustrating expecting to pay one thing when it’s really 3-6$ more per item.
Dustin M | First ImpressionsThe space in front of my unit was dark and there was no light inside the unit. We moved units once to have a bigger space and during the moving, the employee gave false information and the unit was occupied. So, we moved to another one and the employee had to move a mini fridge that was being stored. After we were in, the next visit the access card did not work and had to get them reassigned to the right unit. These are all issues that were solved and not a huge deal, but the biggest problem was the dimly lit storage unit and hallway. I had to go to this unit often by myself, a woman, and I never felt comfortable or safe. We moved to a new location that works better for us, but I would suggest making sure everything is well lit in the future.
Chad B | Overall ExperienceRay was the best and helped me the whole way
Brandon P | First ImpressionsWay too expensive and could never get a hold of an employee on the phone when needed
Caleb L | Overall ExperienceNo comment
GARY G | Overall ExperienceThere was a lock on my unit that could not be removed , but the staff was extremely accommodating. I believe the young gentleman’s name was Landen that assisted me. He is an asset to your company , and an outstanding employee
Tabitha M | First ImpressionsAbby was top notch. Wonderful and helpful.
Scott H | First ImpressionsOnly because I had to fo a total different uhaul place after being told there was unit they sent me to and it had a lock. Very upsetting. U can call me at 4173651663. Because I would love to talk to someone. About what I had experienced
SABRINA B | First ImpressionsClean and friendly . Great security. Pleasure doing business.
Lauren K | Overall ExperienceGood experience overall. Highly recommended.
Pamela H | Overall ExperienceWe really had a bad time at this place. First of all, the homeless and weird people in and around the units always had us a little on edge. Then we just had issues with the lock being put on when we were paid up, them not having a unit on auto-pay.. one time we went in and someone cut the power and we were stuck in the bay.. umm, i had a card that was about to expire so they cut it off and charged me a late fee... umm there's more... it was non-stop at this storage facility. We have never been more happy to be out of a unit. It was worth taking a day to move it to another.
christopher d | Overall ExperienceFor me it wasn't a good fit because i worked 12 hour shifts and couldn't access my unit. Also more expensive than other units.
Candice H | First ImpressionsWhen I made my uhaul reservations, I chose this location because of availability for a 10x10 climate controlled storage space but upon arrival there were none available and so our belongings are in an outdoor storage unit instead and it’s very frustrating. Staff was very nice and helpful as could be but we would’ve chosen a different location if the website was accurate.
Shannon Y | First ImpressionsSchuyler is an amazing general manager! He always fixed any problem that came up.
Kathryn T | Overall ExperienceVery clean and well maintained
Shelley H | Overall ExperienceThis particular location is poorly staffed. They also don't answer the phone,which means to get questions answered or problems solved, you must physically travel there.
Gina B | Overall ExperienceI p did not find the billing system to be above very poor. Originally set up as auto pay. Didn't accept payment. Got call late and charged $20. Paid that bill on line 1 week later collection called again and charged another $30 and raised my rate from 75 to 129/month. PAIID AGAIN!!!! Called to dispute, Manage was suppose to call me. No call 4 days later. NExt step dispute charges. Wait don't forget the UHAUL 250 charge for >?????????
Michael R | Overall ExperiencePre registered registration was found easily was able to get my 10 x 5 in less than 15 minutes. Had a long wait on the telephone before it was connected to an operator is my only complaint
john d | First ImpressionsNot only did you make me believe my belongings were safe and secure, you lead me to believe I had piece of mind. Both the afore mentioned comments are false. My whole family stored our belongings in a u-haul facility, and because we made this mistake we are left with nothing. Every single item was stolen in broad daylight, while your employees watched. I have the only key card, part of your top notch security, yet somehow it was bypassed and intruders gained entry to my unit. I purchased my keys from you, yet other people had the same keys. The video recording obviously was not functioning because if it had been, this would have been resolved already. So, in conclusion, my experience with u-haul was the nightmare i wake up to daily. Precious belongings that can never be replaced have vanished and your doing nothing. I have waited for over three weeks for a response and so far, other than the general manager of the joplin 7th Street location next to wal mart, accusing me of stealing my own things and being anything but helpful I have not heard or seen anything to facilitate or remedy this horrendous tragedy. I give this company a negative rating. Less than zero.
Robert I | Overall ExperienceThe staff here is phenomenal. They will help you with anything and everything they possibly can I love that they have the alarm systems that are on your storage units and they will work with everybody please stop by and say hello to them what a great bunch of people!
Roy P | Overall ExperienceThe transaction was very easy with the help of Gaige Gess and Skyler. They are excellent employees
HARVEY G | Overall ExperienceStaff is very kind and helpful
nancy p | First Impressionsvery friendly and helpful staff
Phillip P | First ImpressionsI arrived to find out my storage facility wasn't even available - I don't understand how a reservation can be made for something that isn't even available. This system needs changed.
Justin J | Overall ExperienceI rented a climate controlled storage unit and when I showed up I was told it wasn't a guarantee and wasn't available. I had even called after reserving the unit and was told it would be available. Having a reservation number and email telling me I have a unit, but showing up and it not being available is a horrible way to do business. We will never reserve storage space with Uhaul again if this is how you operate.
Justin J | First ImpressionsFacility is extremely clean and I felt like the entire process to enter and exit the building is very secure. I am very pleased with my choice.
mark R | First ImpressionsWhen I was moving my stuff in. There was a couple hanging out in or in front of their unit in the hallway. I was on my way back out to get another load when I came around the corner, I startled the couple & the smell of paint about knocked me out. I couldn't get outside to the fresh air quick enough before I thought I would choke to death. Since this facility is supposed to be monitored 24 hours a day 7 days a week that behaviour was very upsetting cause they are not only putting their life endanger they also put mine as well. And they werent the only people I saw or definately could smell what they were doing either. Not sure if I will keep my belongings in this facility very long. But it helped in my time of need at the moment.
Tammy C | First ImpressionsThey didn’t have the storage unit I reserved but did find a bigger unit down the road
DEBBIE D | Overall ExperienceAmazingly friendly staff and shockingly clean bathroom even an old nurse felt comfortable going in
Jennifer K | First ImpressionsVery helpful !
Lauren K | First ImpressionsI never moved anything in
Kenneth H | Overall ExperienceFor over three weeks one of the two bay doors to pull in and unload has been broken did talk to front desk with no results. Asked for a specific locker number because it was close to the loading area and was moving big heavy furniture without much help and was told it was rented and for a month no one ever moved into the locker you can tell by the tag on the door. Went to rent a truck and was told none are available when the lot was literally full of trucks. It seems like staff is honestly just lazy. Will never rent a storage unit here again.
Cassie D | Overall Experiencevery friendly would recommend and using again
STORMI S | First ImpressionsThere were no carts or dollies to help with moving my tubs and boxes. This made to process quite difficult as I had to make many many trips to place my things in storage. I received no instruction on how to use the entry card. Luckily another renter was coming out and gave me a lesson.
Darren D | First ImpressionsStaff was amazing!
JOHN K | Overall Experienceexcellent!!!
Emmett B | First ImpressionsOutstandingly effective, speedy and helpful experience with Patricia, who was at the desk. Never better or faster completion of business. Anfd excellent storage at a great price.
STEPHEN D | First ImpressionsEmpathetic & caring staff 🖤
Crystail Y | First ImpressionsStorage unit had many bugs inside and mice droppings/urine. We did not have any food items stored in the unit. When asked, management said it was our problem. Recently, we were notified that during an inspection they found that our unit no longer had a lock on it. They said they would place a lock on it and that we needed to visit the office the next time we were in to get it unlocked. When we visited the office they did not have a key. No one had actually secured the unit. The worker also informed me that there was no way anyone could actually cut my lock off without ruining their door (it was a special storage unit lock, circular, and a combination lock). It is a mystery how it disappeared, but did not make me feel very safe. Fortunately, we did not see any missing items.
emily f | Overall ExperienceI was forced to pay for the whole month of a storage unit when I used only 14 days of the month. When I originally paid for the month(because they don't offer weekly rates) they said i wold be prorated and refunded the excess since I wouldn't be using the whole month. I moved out. Didnt get any money back then was told it was too bad. My loss. When they can rent the unit for the remainder of the 2 weeks and still have the money I paid for those 2 weeks. Its really crappy and ridiculous that Uhaul can double rent basically.
Kallie B | Overall ExperienceWe recently moved to Joplin and are utilizing storage for the first time. We have had to change unit sizes a couple times. The staff were very Professional, friendly and Did what they could to make our experience truly first class!
Mary V | First ImpressionsThey did great service for me and even worked with me when I couldn't get it back on time
JEREMY L | First ImpressionsI have been trying to email and call customer service about an issue that I had and nobody will get back with me. Horrible experience
Micheal U | Overall ExperienceSebastian was always great.
Brenda S | Overall ExperienceBrad is a top notch employee who represents the best UHAUL has to offer. I was going through some rough times & he smoothed the way for me & went above and beyond for me. Will ALWAYS recommend him.
brenda h | Overall ExperienceThe manager was there and took care changing the storage unit with out all the hassel ive had the first time.
Brenda S | Overall ExperienceStaff were Very Professional and Very Helpful!! Great Job by All.....
richard d | Overall ExperienceVery good people and helpful good job
Mark M | First ImpressionsCustomer Service was very polite and very helpful
Robert S | First ImpressionsIt's a great storage place but the employees need to communicate with each other and pay better attention to their units so that they know when a unit has been emptied out.
Kristy J | Overall ExperienceLooks like a nice clean, secure storage facility. The guy that checked me in was great too.
christopher d | First ImpressionsNathan did an excellent and professional job in answering all our questions. Very helpful to make our experience a wonderful at the Joplin , Mo. office and location.
Larry L | First ImpressionsEasy, clean, and helpful
Maria O | Overall ExperienceEverything was great I would give it five stars but when we made the call for reserving the unit I told them we had a 10’ truck full w/ apartment stuff tried to give us a 8x12x6 on a second floor.
Genet M | First ImpressionsThe staff wasnt very friendly at the one I went. I wasnt notified there was a drop box for the key if I needed it and I wasnt told where to park it when I brought it back. Service could have been bebe
Racheal D | First ImpressionsVery nice facility
Emily M | First ImpressionsGreat new place, friendly staff!
nichole p | First ImpressionsWe appreciate uhaul helping us to make the move easier specially Mr xavier and Mr Eric (GM) who went out of their offer us help after hours . Staffs are warm , accommodating and helpful . Thank you.
Shahed F | First ImpressionsMy stuff got ruiend I had dead rats on my couch which got wet an ruiend an all my boxes got wet the indoor climate control storage was not worth my 200 pluse the Uhaul to get my stuff from Texas tv br
tabitha m | Overall ExperienceGreat customer service. Ian was very helpful and accommodating. The nicest Uhaul store I've ever been to.
Peter M | First ImpressionsFast and efficient and well educated team.
Maria O | First ImpressionsThe gentleman was very helpful
DON D | First ImpressionsThe experience was very nice and professional, the facility is new and nice. The extra charge for the 24hr access is the only thing that through me in a loop for inside storage.
Brandon N | First ImpressionsWell managed, wonderful staff.
DANETTE H | First Impressions