A pull out step on the 10 ft truck
kiva cCustomer Reviews for U-Haul Moving & Storage of Jonesboro
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This team was exceptional. Wasted no time even with their system down they handle the situation in a timely manner and was professional entire way.
Quinsheila J | First ImpressionsNykeria took good care of me and my needs !!
Joseph S | Overall ExperienceI had storage here for almost 2 years. It was great while I was working overseas.
Cree M | Overall ExperienceYall the best I only come to this location everyone is very friendly and helpful yall continue to do an amazing job you’re truly Zalika Jones 🥰
ZALIKA J | Overall ExperiencePatient, courteous, understanding, went beyond the call of duty.
SENORA R | Overall ExperienceGrateful for the service
SENORA R | First ImpressionsThe crew at this location was and has been very helpful. I also give much respect to the Manager as She was awesome. In assisting me with my transfer of rooms to having door open while I move in. I've always used this location since 96......
LEONARD R | First ImpressionsVery good
JOSE A | First ImpressionsIm still trying to get back the funds that were taken out of my account even though i moved out before the move out date
ANGELA C | Overall ExperienceStore GM very rude always closing down at6:30pm and have her crew doing the same with the storage it’s not fair because y’all already not 24 hours but have a sign hanging in soon when you walk in saying that y’all are 24 hour and then that GM is running everyone away I will never rent there again or allow anyone that I know to rent from that location
Rashawna R | Overall ExperienceIf I have to stored something I will come back and tell others this u haul are the best
DAVE G | Overall ExperienceDenisha was very very helpful the entire time I have had my stuff stored with U-Haul
sherry d | Overall ExperienceStaff and service was great.
Rosemary C | First ImpressionsWhen I would go there to get something out of storage, the lights would sometimes go out which made it uncomfortable and unsafe to be there especially being a female. Also, no grace period for a late payment. They put a lock on your door the next day, but when I moved out, they took their time to process it and made it look like I was late with another payment.
Kim D | Overall ExperienceThe staff was awesome. The limited access to the unit was the only problem. I rented my storage unit online and it said it had 24 hour access it also gave me a gate access code I just wished it was 24 hours. I work 12hr shift at hospital 5:45am - 6:15pm they are closed in the way to work and on the way back from work.
Annette O | Overall ExperienceThey are not good with communication, rude and not helpful with assisting the customers. These folks sold my belongings after being with them for five years!!! Never updated my phone number or address in the system. Then notified me by email with a notice that my stuff was sold. Two days after the letter. Bad bad bad business.
Michelle F | Overall ExperienceDo yell still got my stuff
marques j | Overall ExperienceThe manager Doneesha was rude and she lied to me about the auction.she told me that my stuff was going up for auction but never said that the auction was going to be the next day.
Shameika H | Overall ExperienceStorage door broke, upon moving out there was no itlott dolly. It’s always something wrong here and I will never come back or recommend this place
Rasheedah B | Overall ExperienceVery good people there
Tomika W | Overall ExperienceThe staff was professional. Very helpful in problem solving any issues. Most of all very accommodating to my "never a dull moment" life happenings. Thank you Keidra (sp) and the team.
sharena w | Overall ExperienceCustomer services was excellent and I would highly recommend this U haul location to family and friends
Angela C | Overall ExperienceThe staff spirit and relationships with me was impeccable. Ms. Domenisha was great
Willie G | Overall ExperienceDidn't like the late fees.
Jessica R | Overall ExperienceIt’s been a smooth 11 months and I’m glad it was set up for my convenience
Niasia S | Overall ExperienceThis Uhaul has exceptional service. Helpful friendly staff and great rates. I will def do business with this Uhaul again.
Jakolia C | Overall ExperienceGreat experience in store, not so much on the phone with customer service though. The lady at the store didn’t fix the problem but she explained it way better than customer service did. I would recommend going in store rather than calling the random customer service number, it’s not very helpful.
Ashley C | First ImpressionsThe email after paying on-line for storage was received. It said that I can start moving in as early as 5am for the location well I got there at 5 am and location didnt open up until about 10 minutes after 7am. So i think the email about moving in need to be fixed because this location dont allow until they open the office at 7am. I also arrive one day to move in more things around 6:50pm and was told that storage is closed 15 minutes before office closes and that wasnt communicated either. But he opened up and let me put my things in storage took all but like 3minutes. Better communication is needed.
Felicia B | Online Move InFirst Lady was nice second Lady was nasty
torrence e | First ImpressionsThe ladys were very helpful .
andre t | First ImpressionsNasty And Dirty. Those Bends Need To Be Redone. And I Did Not Get My One Month Free. She Charged Me. I Came From Denver To Atlanta. A Huge Disappointment. My Clothes Came Out Smelling Like Mildew. Horrible.
rex s | Overall ExperienceStaff at this Uhaul in Jonesboro Ga. Are always polite and professional. They are willing to find the best deal for whatever storage or moving needs I have and do not try to sale me things I don't need just for profit. I feel content and satisfied after doing business with Uhaul, that I am spending my money the best way and got the most I could get. I appreciate that bc I work hard and it takes every dollar to stay current and provide for me and my son. I will def continue doing business with Uhaul and referring my friends and family to do the same.
Jakolia C | First ImpressionsFaculty may want to consider staying open later for its customers as some of us need to access our items after 7:pm during the week
Michele M | Overall ExperienceUhaul kept going up on rent.and my unit leaked and ruined my pitures of my 3 sons and family pitures.even the art work that is very cinamential.they even charged 25.00 for being a few hours past due on storage.they told me it's up to the computer how much to charge.i rented it for right near 5 years.and was never late,and sometimes I would pay it early.
Evelyn C | Overall ExperienceThe First Two young ladies I dealt with between the hours of 11am to 2pm was very helpful but when I came back to check out the Gentalmen on night was rude
Tameka L | Overall ExperienceThe Staff was/is A-1! Thank you
LaNekra O | First ImpressionsThey have so much empathy
Tameka L | Online Move InVery friendly, helpful and caring staff.
DERREYL B | Overall ExperienceTHE PLACE NEED MORE LIGHTS ON THE OUTSIDE. ALSO THE FACILITY ACESS HOURS ARE NOT CONVENIENT @ALL NEED TO EXTEND THE HOURS OF ACESS.
YEWANDE O | Overall ExperienceTara road was great employees
SHARALLE F | Overall ExperienceLocker was to move to another location in the area and did not happen.
Michael T | First ImpressionsBecause it worked for me.
SHARON G | First ImpressionsI never received the call about the exchange for a locker
Michael T | Overall ExperienceThe male at the store was very rude. They didn't have me a uhaul when I got there. I had to drive a damaged uhaul which was pulling g to the left. It is 3 holes in my unit they were there before I moved in. I have pictures. The guy that checked us in was wonderful! He helped me and understood my concerns.
Adrian S | First ImpressionsI was told the unit was available. When I got there I was told it's not after I made a reservation. And because I needed a unit I had to pay more for more pace then I needed
Albert J | Overall ExperienceStaff really nice and helpful.
LINDA R | First ImpressionsThe only issue I had was that it was always hot in the storage if it’s climate control then why always hot
Katrina C | Overall ExperienceAccess hours could be later than the 1900 that the store closes. Afterall you do need a swipe card for access.
Glenn E | Overall ExperienceThe staff was very helpful and accommodating! It really made the transition that much easier!
Wendy B | First ImpressionsThanks for your support your staff is outstanding
James S | Overall ExperienceThe staff was nice, friendly and knowledgeable. They were always willing to help. Everyone was pleasant and likes their job. The Manager takes car me of business, customers and the employees. My say was excellent and had no issues.
ANGELIA B | Overall ExperienceI can’t say enough about Kevon and Doneesha went above and beyond!
McKenzie H | First ImpressionsStaff was always helpful when help was warranted. Overall experience with this facility was adequate.
Fatima F | Overall ExperienceKeep up the good work
daniel r | Overall ExperienceIt would be nice if it was longer hours on a Sunday for you to get to your storage unit
Marilyn F | First ImpressionsStaff was Awesome
MONICA C | First ImpressionsI would highly recommend this facility to my family and friends. The staff was very friendly and courteous and the unit was well lit and clean
angela c | Overall ExperienceStaff was very friendly and accommodating. I have a storage at another place that I'm merging this one into. It's quiet a bit larger than this one. Wish I had come here first years ago. I'm moving back into a house this year, with my grandson, which means I won't be wasting extra money. Thank you Staff
KAY J | Overall ExperienceGreat service
cedric g | First ImpressionsI was able to access my unit at anytime. Staff was always courteous and helpful. My belongings was stored for over 2 years in a outside unit and there was no rodent, bugs or water damage to my belongings. The price was reasonable. I would recommend this Uhaul to others.
Vernice H | Overall ExperienceGoing to miss them. Except for the new guy that don’t seem to know how to address elder blacks.
david W | Overall ExperienceYour Mgr was great at the time I was there.
Avrietta P | First ImpressionsThe manager there is very rude . And any time you talk to someone who says my facility ...and they don't own it ...you already know what you're going to get. There are several times that I called I stayed on hold more than 15 minutes and there has been times that I have called and that was a lot of horseplay and profanity in the background. I was not happy at all at this location.
SHALUNDA M | Overall ExperienceI really appreciate all the help I received from Doneesha. She provide excellent customer service!
April J | Overall ExperienceGreat customer service to
LARRY J | First ImpressionsVery knowledgeable
Martha G | First ImpressionsThey charge me 50.00 dollars for taking off my lock with a hammer. The employee could have let me use the hammer and take my lock off . Then they didn't want to give me a r eceipt.
SARAH B | Overall ExperienceHour of Operation on Sunday should be until 7pm in my humble opinion. Thanks.
Rodrick H | First ImpressionsManager & worker Kevon provide exceptional Customer Service. This feedback is given lightly. Former Customer Service/Human Resources Manager
Marie J | First ImpressionsI believe his name was Kyon very professional young man very helpful at the Battle Creek store in Georgia
LATONYA M | First ImpressionsI have been with U-Haul Jonesboro since 2013. I have had the best service and vehicle use for business and family. Never a issue or concern. I was always provided the transportation and equipment, which allowed me to service my clients in a professional and proficient manner
Luther H | Overall ExperienceEverything was great!
john h | Overall ExperienceCustomer service always great. Not happy that the unit has a big hole in the wall and a rodent box in it. I should have been told about that. I got the last unit and it was 9p when I needed to move my things into it. I hope and pray nothing gets into my things the two weeks my things will be in the storage unit.
Kimberly R | Online Move InI PURCHASED UNIT #2408 ON WEDNESDAY 21st of July I tried to move some things in my storage on Saturday 24th of July my gate access key didn't work I was stuck behind the gate and couldn't get out for three hours I called customer service I was on hold for 50 minutes they finally gave me a code to open the gate so that I can get out the very next morning I went back to to storage unit still my key wouldn't work I went to the front office and was told that an employee there had sold the storage unit that I purchased on Wednesday 21st of July to a Michael Wilson I was very disappointed because I had a delivery of a bedroom set that was supposed to be delivered on Saturday but the delivery driver called in sick thank God or they would've been delivery to a storage unit that an employee sold to someone else that was supposed to have been my unit!! THE STORE MANAGER KEVON SMITH GAVE ME A LARGER UNIT FOR THE PRICE OF THE SMALLER UNIT THAT AN EMPLOYEE GAVE TO SOMEONE ELSE TO FOR THE INCONVENIENCE WHICH WAS NICE BUT I STILL WASN'T SATISFIED WITH THAT UNIT BECAUSE ITS UPSTAIRS THE FLOORS ATE WOOD AND LOOKS AS IF THE FLOORS OPEN UP AND SOMEONE CAN ENTER MY UNIT FROM THE UNIT UNDERNEATH AND STEAL MY THINGS!!! THANK U CATINA CRAWFORD
Catina C | First ImpressionsI have had my storage unit for several years and I am never late due to my account being on auto pay. Recently I had several fraud transactions on my bank account, and I was forced to cancel my card. Through the process of protecting myself, I didn't realize Uhaul was one of accounts connected to my card, and would be affected until I received a letter informing me. I called the location, and spoke to a lady that was very rude and unprofessional. She spoke over me and when I corrected her pronunciation of my name she mocked me. I also asked her about waiving my fees and she informed me that they would have needed to know in advance about my situation. I asked " so I needed to let you know in advance that someone would be committing fraud on my account?" I asked her for the Store Manager or customer service. She said she would transfer me to customer service, but I somehow got the Morrow location instead. The lady at the Morrow location successfully transferred me to customer service, but I was hold for an hour. The Jonesboro location need a lot of work on their customer service. During the time I have had my Uhaul storage, I have been locked in the storage facility by the staff, the restroom is always filthy, verbally attacked by a staff member for a delinquent account that was not mine, and now this. If you didn't include the people in this process , I would recommend Uhaul to my friends and family.
Shanika G | First ImpressionsSuper nice plp
LUIS R | First ImpressionsThe lady who helped me was so awesome And professional really good at what she do she definitely needs to be a manager or maybe even a general manager awesome Service thank you so much
Patisa F | First ImpressionsAll my things molded and I do mean everything
shontaye o | Overall ExperienceThe entire team lacks professionalism, empathy, and genuine customer service skills.
florence c | Overall ExperienceTodo estuvo bien .Gracias .
Ivan V | Overall ExperienceThe whole staff at this facility was awesome!
CHAUNCEY J | First ImpressionsStaff is very detailed. Helpful Professional Everyone I encountered
KAY J | First ImpressionsGood service
Nicole P | First ImpressionsGracias por su buen servicio y excelente trato .
Ivan V | First ImpressionsI had my stuff stored here since 2003 and was finally able to afford to move it out this month. Most of the time it was easy to make payments, there were a few months over the years I made a payment and they said I did not and tried to double charge me but I was able to call and the staff remedied the screw up. When I was finally able to pick my stuff up it was for the most part just dusty and cobwebs but so far have not found any rodent droppings or bugs that is a huge plus. I played for the whole month
LORI W | Overall ExperienceThank you for all the services your company provides.
Zandra L | First ImpressionsLouis Manual is an awesome and Outstanding manager keep up the excellent service
southside p | Overall ExperienceI wouldn't recommend no one to put they things at that location
Jarail M | Overall ExperienceStanding from a side view while waiting didn't like the way the manager talk to some as though he was handling them or as though he could talk to some black (African Americans) just any way, professional but with an aggressive demeanor. Besides observing from the sideline everything else was great, thx u.. There was never any disputes nor altercations.
bobby a | Overall ExperienceThe waiting time became extremely long for customer service over the phone.
SUNDRA L | Overall ExperienceCustomer Service was very polite, Peaceful atmosphere.
Valerie S | First ImpressionsThe Uhaul Staff was Always very Polite and very Professional and also have very Good customer service skills and that is a Must. I was always Please when i call or when i come in. The Uhaul Team is a very Good Team. And God Bless TeThem. U haul Have A Bless Day and Weekend Peace🌹🙏 Respectfully Carolyn
Carolyn G | Overall ExperienceJoseph was very knowledgeable and helpful
James L | First ImpressionsGood clean place to store your things. My furniture was stored for 2 years in an inside climate controlled environment here and was still in great usable condition after I removed it. So I'm a happy customer.
Niteria H | Overall ExperienceThey , the Staff were always busy doing something to keep the facility on the up & up.
winford M | Overall ExperienceAwesome Owner and team
DERREYL B | First ImpressionsThe staff was AMAZING! Despite my current living situation, the staff made me feel amazing and safe. They were very understanding and gave me the best deal possible. They turned my bad day into one of the best days and I would recommend this place to anyone, hands down.
Tiffany W | First ImpressionsManager is very kind . Answered all my questions and helped me find the storage and truck solutions that met my need. Would definitely return to this location for my future needs .
Audrey W | Overall ExperienceEmployees were very nice
Avrietta P | First ImpressionsIt was great until I received an email stating a late fee and i owe on storage and past due? How!!?? If my move in date was Nov. 17 2019 and I owe a past due amount.?? You have to pay for storage
Takayas R | First ImpressionsThe customer service was AMAZING and the storage facility SUPER CLEAN with a comfy temperature. However, I expect storage on a second level to have elevator access.
N'Dieye D | First ImpressionsLovely staff!
staniece h | Overall ExperienceGreat customer service
Keena H | First ImpressionsI was super impressed by the treatment of the staff. He was super professional and nurturing. He understood my situation and made the perfect recommendation without overselling. I loved the experience
LACINDA B | First ImpressionsGreat service. Very helpful.
Nicholas W | Overall ExperienceVery pleased very professional
RONZO P | First ImpressionsAwesome, especially Manuel. He's was a God send. Thank you!
Deborah w | Overall ExperienceAwesome friendly individuals ..
Calicia T | First ImpressionsEven though i didn't have insurance all of my furniture were ruined. I had mold mildew on everything. The storage wasn't seal to protect my future. I lost everything and its not fair to me to have
tommy g | Overall ExperienceI will continue to use U-Haul as my storage the staff of smiley friendly courtesy each and every visit
charlie t | Overall ExperienceEveryone that I encountered was pleasant and helpful and professional! Thank you!
Robin B | First ImpressionsEveryone was very nice
Barbara F | First ImpressionsOwner very nice
Miriam W | First ImpressionsGreat experience
GARY R | Overall ExperienceGreat the staff very professional. Excellent team work. Thanks again Uhaul
Nakitha J | First ImpressionsI was advised that I had access to the unit until 10 PM but I drove 30 minutes to get there by 9 pm and could not get into the unit. Otherwise it was ok.
Gloria W | Overall Experiencethe u haul was okay but the doors are to heavy to open
loyce p | Overall ExperienceAlthough I wish that you all have more storage units at the bottom level and not at the top
Amber W | First ImpressionsStaff person was not available when I arrived. I called in advance and spoke with the call center and explained that I would be arriving. No one was there til 3. I had to reschedule. Delayed for 1hr.
JESSICA T | Overall ExperienceThe representative that took my payment wasn’t paying any attention to me and then called the very next day from a scam phone number asking about me moving my things when I had just paid the bill.
Brittany B | Overall ExperienceNp 22nd
James G | Overall ExperiencePlace is dated and need remodeled
Nichelle T | Overall ExperienceI would like to thank the u- haul staff for being helpful with in store visits as well as phone calls and every way to accommodate me during the last two years.Very nice manager and staff.
VALERIE W | Overall ExperienceAll associates need to be on the same page when signing people up for vehicles. 1 woman associate enforced a rule that your number had to be called to rent a car and my phone was dead charging .
Emmanuel P | Overall ExperienceThe manager has a bad attitude and makes smart comments. He does not seem to value customers.
Kenneth h | Overall ExperienceSon excelentes tanto el personal como las instalaciones mil gracias por su servicio.
Reyna T | Overall ExperienceI am pleased having used the services at the Jonesboro GA location. The staff were very customer oriented and I recommend this ocation any time you need the use of a storage facility. Thanks U-Haul.
Jacqueline B | Overall ExperienceThe staff was very nice and friendly. I didn't need much but if i did ask for something the staff was very helpful. All of them are truly awesome. Thank you.
lashawn p | Overall ExperienceManagement was very rude ,managers said one thing and did another ,management was not truthful we’ll not ever return back to this location
Rosemarie C | Overall ExperiencePrices were a little high for storage units.
MELANIE B | Overall ExperienceNo comments
Stacy G | Overall ExperienceGreat service
SHIRLEY R | Overall ExperienceLady was very knowledgeable and kind..thank you.
David g | ReservationKeep up the good work...Thank you...
RAPPSODI A | Overall ExperienceThe in-store staff was not nearly as friendly as the phone staff; the phone staff was indeed top-notch.
dionea d | Overall ExperienceThe staff were wonderful to me , I moved my things in The on sight storage for the 30 days,I had to wait on a closing date to move in my new house so the free 1 month storage helped out so much Thanks
ardrey s | Overall ExperienceI truly highly appreciated such great wonderful staff they all go over and beyond the call of duty to make your visit with them a very full feeling pleasant safe one the staff at Tara Uhaul the best
benjamin s | Overall ExperienceGreat customer service, friendly staff.
SHERONICA S | Overall ExperienceSafe and secure
CATHERINE B | Overall Experience