Customer Reviews for U-Haul Moving & Storage of Jacksonville Heights

2,589 reviews

9422 103rd St   Jacksonville, FL 32210
(W of Shindler next to Deerpointe, Across the street from Safari Disount Beverage)

(904) 772-8592

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(904) 772-8592

9422 103rd St
Jacksonville, FL 32210
(W of Shindler next to Deerpointe, Across the street from Safari Disount Beverage)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Cedric Spring  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cedric Spring  |  First Impressions 
Rating:
5.0

The return process through the app was a little confusing. But other than that I was happy w/ my first truck rental. Will use again if needed.

Sarah Johns 
Rating:
3.0

Not necessarily the location that was the issue but our uhaul truck broke down after having it for only 3 hours total when I had paid and booked a 6 hour window. It took over an hour for a mechanic to get there to look at truck and from there it took hours to fix it. Leaving me having to find a complete different option for moving because this was the only day I had movers. When I questioned a refund I was told I would have to wait for the truck to be repaired and then call back, fill out a form, and a week later a manager would call me? I completely wasted my money on this sadly.

Tiah Hill 
Rating:
5.0

This was the best experience I could have asked for. Moving across the US was stressful, but the communication and professionalism provided by UHaul made my move so easy and convenient.

Katie Fitzgerald 
Rating:
5.0

Customer did not leave a comment.

Reason Gray 
Rating:
5.0

Customer did not leave a comment.

Neil Sperry 
Rating:
5.0

Very grateful for the crew . They made my experience very easy

dominique mcknight  |  Overall Experience 
Rating:
5.0

Excellent customer service

nelcy rodriguez 
Rating:
5.0

Customer did not leave a comment.

Bridgid Goode 
Rating:
5.0

Customer did not leave a comment.

Joseph Ferrara  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Nedra Austin 
Rating:
1.0

Customer did not leave a comment.

Nedra Austin 
Rating:
5.0

Nothing . Absolutely a professional seamless experience. Kyle is the best 😀

Christopher Dennison 
Rating:
4.0

Customer did not leave a comment.

Donald Bowen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyshenda Jones 
Rating:
3.0

Customer did not leave a comment.

Jasmine Jefferson 
Rating:
5.0

Customer did not leave a comment.

Santino Sanchez 
Rating:
2.0

Customer did not leave a comment.

JEANMARIE BERGER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cokenna Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

manaky dazulme 
Rating:
5.0

Trailer worked excellently, it was just not visually appealing (had a few dents).

Jeffrey Berry 
Rating:
4.0

Exceptional Service and Friendliness at U-Haul - Kudos to Manager Kyle and Team! I recently had the pleasure of utilizing the services at U-Haul, and I cannot express enough how impressed I am with the outstanding customer service provided by Manager Kyle and his dedicated team. From the moment I walked in, their friendly demeanor and willingness to go above and beyond left a lasting impression. Manager Kyle is a true professional who leads by example. His passion for customer satisfaction is evident in every interaction. He took the time to understand my specific needs, provided valuable insights, and ensured a seamless experience throughout the entire process. Kyle's knowledge and expertise not only made the rental process efficient but also instilled confidence in the services U-Haul has to offer.

CHAMEKA JONES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kallia Saka 
Rating:
3.0

The people at this location were good enough. After I loaded my vehicle I realized the ratchet that holds the strap that goes over the wheels was not in very good working condition. It still worked but not well.

Tim Morris 
Rating:
1.0

Horrible drop off location. I will never use again . If I wasn't a long time user I would never use U haul again but I know every store is different.

James Scurry 
Rating:
5.0

Customer did not leave a comment.

Sandra Mateo 
Rating:
1.0

Customer service was ridiculous. The app told me to skip the line, I had already signed in on the app and all I needed was the keys and when I went inside and told them that I was told I can’t just skip everybody else and to just wait. I didn’t have to be spoken to in that manner. The truck smelled awful, I sprayed as much perfume in it as I could and could and just bared it while I had to. Luckily I only needed it for a quick trip. I will never use this location again, it is also in a bad area. A lot of drug addicts walking around and trash on the outside.

Lakisha Wright 
Rating:
5.0

Super bueno y rápida atención

Alexander Escobar 
Rating:
5.0

Customer did not leave a comment.

KELVIN OGLETREE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond Renault 
Rating:
4.0

Customer did not leave a comment.

Annashika Smith 
Rating:
5.0

Customer did not leave a comment.

Taylor Hornbostel 
Rating:
5.0

It’s all good 👍🏼

Karla Brunelli 
Rating:
5.0

Customer did not leave a comment.

Martha Colon 
Rating:
4.0

Customer did not leave a comment.

fred pharr 
Rating:
4.0

Customer did not leave a comment.

jamas artis  |  Overall Experience 
Rating:
5.0

I see no need for improvement at this location. Easy access off FL 23 at 103rd st, very clean organized location where Kyle Butler received me and my vehicle, immediately completed necessary documents and installed a tow hitch and wiring harness in under an hour. Highly recommend this location and staff.

Robert Hudson 
Rating:
1.0

Your drivers are fabulous, the counter staff at the center are great. Your manager is horrendous and your billing department clueless. Even after receiving an apology and a refund from your regional manager – after the site manager told us she "didn't have time" to figure out our account – you still billed us again.

Glen Lineberry 
Rating:
5.0

Customer did not leave a comment.

TROY JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Laura Santiago  |  Overall Experience 
Rating:
5.0

It rained all day and it was raining inside the truck where I could not put my things in the attic and some of my boxes got wet

NICHOLAS SHROPSHIRE 
Rating:
5.0

The associates I met were on point with customer service and knowledge of the business.

Wallace Thornton 
Rating:
5.0

Customer did not leave a comment.

Marva Owens 
Rating:
2.0

The staff is unprofessional. The truck was missing the furniture dolly I requested.

BREADFORD HALL 
Rating:
2.0

The guy at the register during check was really rude customer service skills are very poor. He treated me differently than the other customer I don’t want to make it about race maybe he was having a bad day. I had to call U-Haul customer service just to get adequate help. He told me That the secondary number had to be verified and the person has to answer. I told the person may be sleeping he stated I would have to find another number. Not to mention he hung up on the person I used for secondary.The next customer a caucasian guy he told he had to call the secondary number then, the customer stated his wife may be sleeping, he called on speaker got the voicemail and said that was good enough. When I questioned it he brushed it off like he didn’t say that to me. It was just a bad experience I won’t use their U-Haul service again.

Shanice Marshall 
Rating:
5.0

Customer did not leave a comment.

STEPHEN HALL  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Mayrant 
Rating:
1.0

There are roaches and all of my things were damaged I had to throw everything away from the infestation

JASMINE STANLEY  |  Overall Experience 
Rating:
3.0

Frist of all i haven’t pick the truck yet !

Rochella Bradley 
Rating:
5.0

Customer did not leave a comment.

William Patterson 
Rating:
5.0

Customer did not leave a comment.

Bruce Cohoon 
Rating:
5.0

Customer did not leave a comment.

mark bradley 
Rating:
5.0

staff and location was very clean and professional 👌

JOSHUA JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERICK WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

jeffrey taylor 
Rating:
5.0

Customer did not leave a comment.

ERICK WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

wendy preston 
Rating:
5.0

Not charging me twice for one reservation. Please place my monies back on my card.

Tara Brown 
Rating:
5.0

Very convenient , Top services

Arline Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deante Corker 
Rating:
5.0

Customer did not leave a comment.

DAVID HARDIN 
Rating:
4.0

Lock

Erica Anderson 
Rating:
3.0

Customer did not leave a comment.

Tya White 
Rating:
5.0

Could not ask for better staff kyle and his crew are excellent

SCOTTY HARRIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jonisha williams 
Rating:
5.0

Friendly, knowledgeable, professional staff.

zulma ortiz 
Rating:
5.0

Customer did not leave a comment.

Joy Belton 
Rating:
5.0

Absolutely nothing great service greet ed when I walked in, and have a good day when I left!!!!!

Kenny Burgess 
Rating:
5.0

Customer did not leave a comment.

Robert Meyer 
Rating:
5.0

Customer service was great! Jess was very helpful. Process was easy and stress free.

Adriane Kman 
Rating:
5.0

Customer did not leave a comment.

Stanley McCoy 
Rating:
5.0

Customer did not leave a comment.

Richard Burton 
Rating:
5.0

Customer did not leave a comment.

Merecedez Thomas 
Rating:
5.0

Fast friendly service.

STEVEN LOPEZ 
Rating:
5.0

Great service

JARVIS WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mirta Campos 
Rating:
5.0

Customer did not leave a comment.

Travis Shrider 
Rating:
5.0

Customer did not leave a comment.

tankina larramoore 
Rating:
5.0

Customer did not leave a comment.

BYRON TINSLEY 
Rating:
5.0

Customer did not leave a comment.

FLORA COLLINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN LOPEZ 
Rating:
5.0

The staff was tremendous! Helped out with questions, they were very responsive to all inquiries!

Timothy Liebeno  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Simon Kohn 
Rating:
5.0

Customer did not leave a comment.

Melissa Bell 
Rating:
5.0

Unlimited miles

joe glover 
Rating:
5.0

Customer did not leave a comment.

JASMINE STANLEY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jOEL Shaw 
Rating:
5.0

Everything was smooth and excellent service.

Darrell Brathwaite 
Rating:
5.0

Other than price everything was great

WAYNE ROSE 
Rating:
2.0

Showed up at closing (yes, I know I should expect much at this time) and they refused to open the door to take an early drop off.

Kathryn Lewis 
Rating:
4.0

Review the milage pricing for local usage. I used a 10’ truck for less than 3 hours drove approximately 60 miles and it cost me over $100 plus additional gas. A little disheartening.

Johnette Mayes 
Rating:
5.0

Customer did not leave a comment.

CHRISTINO PAULINO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martese Bush 
Rating:
4.0

You can get me my refund back in a timely manner. It’s been since yesterday at 2:30 pm and I still haven’t received my refund back yet 🫤

Tonita Douglas 
Rating:
5.0

N/A

KIMBERLY ELLIOTT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andrew Mitchell 
Rating:
5.0

N/A

KIMBERLY ELLIOTT 
Rating:
5.0

Great pickup. Great vehicle. No issues. Actually pretty good fuel economy for a 26’ truck. Great drop off. Perfect trip.

Jason Inman 
Rating:
5.0

Really wish we got a discount for only using it for one day!

A U 
Rating:
5.0

Customer did not leave a comment.

TELISA KELLY  |  First Impressions 
Rating:
5.0

Have always used Uhaul services for many years.

CHRISTINO PAULINO  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shanna Henley 
Rating:
5.0

I've been knowing about Uhaul, but I never rented a storage unit there only rented a truck and trailer. But I was really surprised how friendly and helpful the staff and the free lock was a plus. Loved the experience with the staff.

Germaine Square  |  Online Move In 
Rating:
5.0

Great folks to work with

jarvis wiliiams 
Rating:
5.0

Customer did not leave a comment.

Jacob English  |  Overall Experience 
Rating:
5.0

N/A

horaldo colonna 
Rating:
5.0

Customer did not leave a comment.

Robert Stephens 
Rating:
5.0

Great Staffing and Services

Rudy H Rodriguez 
Rating:
4.0

Customer did not leave a comment.

adrian bryant 
Rating:
4.0

Customer did not leave a comment.

adrian bryant 
Rating:
5.0

Customer did not leave a comment.

BRYON BULGIN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marva Owens  |  First Impressions 
Rating:
5.0

Everyone is friendly and informative

Jessica Kelly 
Rating:
5.0

Customer did not leave a comment.

LARRY SMITH 
Rating:
5.0

Customer did not leave a comment.

Daniel Delgado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eyvette Conyers 
Rating:
5.0

Customer did not leave a comment.

Alexis Deschanmps 
Rating:
5.0

Customer did not leave a comment.

DAVID POLLARD  |  First Impressions 
Rating:
5.0

Nothing. Excellent customer service! The gentleman was very professional and kind.

Shanathan Crayton 
Rating:
5.0

Customer did not leave a comment.

Charlyn Backensto  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Powell 
Rating:
1.0

Your staff failed to inform me of the 100 deposit until I arrived to pick up the truck. Your app failed and we returned the truck 30 minutes early but couldn't check it in due to the bad app. I even called for help with no avail. To add insult to injury, your staff told me that the remainder of my deposit would be credited at 7am this morning but when I went BACK up to the store to return the key. I was told that it would be 3-4 business days. This was a disaster. I am losing a day of work due to this. WHY LIE? Please train your employees to be honest and fix your app!!! Horrible horrible experience. I'll be sure to tell Google too. NEVER NEVER AGAIN

Melanie Daunhauer 
Rating:
5.0

Customer did not leave a comment.

Lloyd Solomon 
Rating:
5.0

Customer did not leave a comment.

Alexis Rosa Marrero 
Rating:
5.0

Customer did not leave a comment.

LAWANDA JACKSON  |  Overall Experience 
Rating:
5.0

Absolutely the best location!

Keli Bennett  |  Overall Experience 
Rating:
5.0

This a great location the staff is so nice incredible the manager is awesome thank you Tony.

Rey Orta 
Rating:
5.0

Customer did not leave a comment.

NICOLE RACKLEY 
Rating:
5.0

The employee that served me was outstanding!!!! Professional, courteous, and very welcoming. Totally loved the overall experience

kurt marschall 
Rating:
5.0

Customer did not leave a comment.

tonnikkia harkless  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Powell 
Rating:
5.0

Awesome customer service!

Alisa Coleman 
Rating:
4.0

Customer did not leave a comment.

Maryangely Amezquita Ortiz 
Rating:
3.0

Customer did not leave a comment.

Jacob English  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlyn Backensto  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Magali Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Higdon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SOPHIA KILLIAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharonda wilson  |  First Impressions 
Rating:
5.0

the lock on my unit is not working properly, but they said that they would get repair personal notified.

Jessica Kelly  |  First Impressions 
Rating:
2.0

I thought my storage unit was being maintained until I moved out. I contacted Two Men and a Truck to move my items out of the storage and into my home. Omar G., the lead mover, told me to go ahead to the next place and they would meet me there. The three men began moving my items into their truck and discovered mountains of rat feces covering the boxes and my furniture. As they were moving furniture and boxes rat poop continuously fell on them. They swept and knocked the poop off the boxes and furniture because they thought it was just on the surface. After they removed household they noticed the large hole in the back of the unit. There were no holes in the unit prior to me moving my things inside. When they got to my home and started taking things off the truck, that is when they noticed rat poop falling out of furniture (that was wrapped completely in Saran Wrap) and out of boxes that were completely sealed. Every time they placed an item down, huge amounts of rat poop fell onto the floor. We were not able to keep anything made of wood or with any wood contents. I had to pay Two Men and a Truck a disposal fee to haul my furniture and boxes away. I had to pay Stanley Steamer to clean and deodorize my sofa and loveseat to get rid of the smell of rat poop and pee. I called the location, while the movers were still present, and told them what happened. I was given a phone number to file a claim.

JAMES ETTA GRAY  |  Overall Experience 
Rating:
5.0

Heather and Jess were absolutely amazing! Thank you for all you do!!

Brenda Collins  |  Overall Experience 
Rating:
5.0

Excellent customer service and wasted no time to help me immediately

carrie beauregard  |  Overall Experience 
Rating:
1.0

My items were damaged in route from California to Jacksonville Florida I still haven’t been able to find out the extent of the damage because I haven’t located a place to live just yet and I was charged already for the transportation cost of 3,100 dollars

Brian Ebertowski  |  Overall Experience 
Rating:
5.0

Over all the staff Jess he was of great help and have ,giving **top notch service

Lori Mauldin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELIDAN CAMPBELL  |  First Impressions 
Rating:
2.0

Positives:Manager Kyle Butler was excellent. Negatives: Rental vehicles parked in front of units made it difficult to transit in and out of space. Unit wasn't completely secure from pests at top left, holes in hardie board siding. Excessive amounts of rat/mice/wasp accessing the unit from outside unknown location. Facility not being gated in was very big negative, anyone could walk into facility from street without authorized access while we were access unit or not. Finally, the constant increases in rent twice a year was unexceptable for the lack of imminties and lack of upgrades. Increasing prices just for reason of Corporate/Investors happiness and gains, is not an excuse or justifiable reason to take advantage of your customer base.

Joseph Hazel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reginald Loving  |  Overall Experience 
Rating:
5.0

All staff was very friendly, professional and courteous. I was waited on by Heather….she provided excellent service above and beyond what I expected. Thank you very much and keep providing excellent customer service.

Brenda Collins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michelle Clarke  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLISA RAMIN  |  Overall Experience 
Rating:
5.0

None

PATRICIA KIRTSEY  |  First Impressions 
Rating:
5.0

The experience was great but the floor of the unit could have been cleaner but all in all it was a good experience and I'd ecomend them in the future.

MATTHEW AMES  |  First Impressions 
Rating:
5.0

There is one gentleman in the office, who is a ray of absolute SUNSHINE! Was so professional and joyful. I no longer needed storage and closed the account, but he was there and helped me.

Desirae Lazerus  |  Overall Experience 
Rating:
5.0

The guy who helped me (Daniel) was very friendly and helpful he made it very easy. I really appreciate his help with the process

Kimberly Fout  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEKESHA REYNOLDS  |  Overall Experience 
Rating:
4.0

Never had an issue. Move in and out was easy. No complaints

Drew Searles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Mayton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SPENCER WRIGHT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Austin  |  Overall Experience 
Rating:
5.0

Great customer service

Darryl Gordon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Roan  |  Overall Experience 
Rating:
5.0

Much better than the facility in Augusta Georgia on the corner of Dean's bridge Rd and Gordon highway only bad experience in many of years I was honestly scared to deal with U-Haul again but I'm glad I did. Service here was exceptional.

latrisha Haney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monisaaich Hayes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nick roberts  |  Overall Experience 
Rating:
5.0

Everything was amazing

MARKEITH CARTER  |  First Impressions 
Rating:
5.0

Kyle is an exceptional manager he has made my 3yrs of renting hassel free he has excellent customer service and very helpful and very caring. Always friendly and a great attitude!

CHAMEKA JONES  |  Overall Experience 
Rating:
4.0

The inside of unit did not have lights. The outside area was lighted.

Glorietta Plummer  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rosalyn Jones  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JAMES GENTRY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daisuke Morii  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALANDREA TELLAS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JASON RUMRELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMADEU PORTAL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Glorietta Plummer  |  First Impressions 
Rating:
5.0

Love yall

Taneshea stubbs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Austin  |  First Impressions 
Rating:
4.0

This is a good place to put your storage items.Very well lite and secure.Everyone was very accommodating when I needed help or asked questions.The best storage place I’ve ever used.The only problem was I’ve been there since August 2022.I have had a increase twice..

charlie griffin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Pegram  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Archie Spates  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kierstyn Levin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerald Fry  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gary Flannery  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS AUSTIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SARAH CRUZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SARAH CRUZ  |  First Impressions 
Rating:
5.0

Great service and friendly

Travis Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jaye shaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY DOVE  |  Overall Experience 
Rating:
4.0

My main objection was that the Double doors were not accessible after 6Pm which made it difficult to move out during after work hours. Especially since the sign posted stated, Open till 10PM

barbara potter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES SETTLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shareicka Preston  |  First Impressions 
Rating:
5.0

Tyson was extremely helpful and gave amazing customer service.

Katie Wright  |  First Impressions 
Rating:
5.0

Tyson was awesome and very funny. His nice attitude was very welcoming because I just moved from Alabama and he made me feel like I made the right move here to Jacksonville. He also made sure that I had all the correct paperwork done properly and made sure I had a storage to place my extra belongings. The entire staff was very friendly and their attitudes were awesome as well and I would definitely recommend this location to anyone and I give Tyson and the staff a 10 thumbs up and thank you for the hospitality and great welcoming and the friendly attitudes.

Raquel Long  |  First Impressions 
Rating:
5.0

Great

Joey Ingham  |  First Impressions 
Rating:
5.0

The staff was always respectful and professional.

reginald houston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jaye shaw  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa Dugger  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

HERVE CADET  |  First Impressions 
Rating:
5.0

The staff was amazing and friendly!

JUAN JIMENEZ  |  Overall Experience 
Rating:
2.0

No lights inside storage. Was very dirty when we moved in someone put lock on my unit. Was all paid for. I couldn't get my stuff out because of it. After I hire 2 guys to meet me there to help. Had to drive over there the next day and have lock removal

paul binns  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

marilou doroy  |  First Impressions 
Rating:
5.0

You usr to br across the streeet from my apartment.

Donna Nixon  |  First Impressions 
Rating:
5.0

Kyle & team are great to work with! Cleanest storage facility we have ever stored our personal items.

John Colclazier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eleanor Platts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corey Cooper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alonzo Hird  |  Overall Experience 
Rating:
5.0

The staff (Kyle Butler) were very helpful In resolving my needs. I would highly recommend that facility to my friends and family.

joanne riordan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Wiley  |  Overall Experience 
Rating:
1.0

the prices are way too high for the small units and for it to be INFESTED WITH ROACHES. that’s why I didn’t care to pay or retrieve my things once I seen how filthy and stink it was there. how y’all charging so much for a roach infested premises.

TATYANA BRYANT  |  Overall Experience 
Rating:
5.0

Yes I really did appreciate the Manager their he were very very helpful to me on when I were their, I had received Excellent Services when I was their.

sandra young  |  Overall Experience 
Rating:
4.0

My over all experience,was wonderful, nice, clean,friendly atmosphere, Thank you for

Latisha Hampton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latoya Jenkins  |  Overall Experience 
Rating:
5.0

Customer service was great

LAWANDA JACKSON  |  First Impressions 
Rating:
5.0

Mr Kyle was always there to help us and check things out if we needed him to we appreciate all his help. His customer service goes above and beyond what is expected that's hard to find these days.

Maria Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Harriott  |  Overall Experience 
Rating:
5.0

Thank you

Darran Hunter  |  Overall Experience 
Rating:
5.0

I wish if they have access 24/7 for free!!

YASIR AHMED  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ethel King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis Darby  |  Overall Experience 
Rating:
3.0

I rarely visited my storage unit in the 6 years I had it. When I did visit, most of the staff was friendly and helpful. The lighting by my unit was poor; there was not a string in my unit to turn on the light. A dumpster would be helpful to discard items. Overall I was satisfied with my unit.

Alberta Howard-Huggins  |  Overall Experience 
Rating:
5.0

This location manager and staff was the best I ever experienced in all my years of using uhaul. From here on out this will be the only uhaul location I will go to. Thanks Jacksonville Heights management and team you guys were awesome

Tamisha James  |  Overall Experience 
Rating:
5.0

The staff was very helpful and very nice to work with I recommend this location to everyone in Jacksonville thank you staff

Jean Sala  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmin Albritton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric King-Ferguson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Errol Grant  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Travis Darby  |  Online Move In 
Rating:
5.0

Great experience 🙂

WALTER LEWIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Shelton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TANISHA WYCHE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

quintasia lissone  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY DOVE  |  Online Move In 
Rating:
5.0

Great customer service doing visit in the store.

Barbara Shelton  |  First Impressions 
Rating:
5.0

Great customer service, staff was wonderful.

Keisha Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARY VARGAS DELGADO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Coleman  |  Overall Experience 
Rating:
5.0

Thanks made the move painless and fast

Christena Lowmaster  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicomede Espinosa  |  Overall Experience 
Rating:
5.0

Best climate control storage we have ever rented on storage facilities! Alway’s spotless clean and polished floors. They do very good job maintaining climate control in hot humid Florida weather.

John Colclazier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARY VARGAS DELGADO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

fenique michel  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tyler Morrissette  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Raymond Brewer  |  Overall Experience 
Rating:
5.0

Although my stuff got solded Mr Kyle was Awesome...I Really respect him

April Ricks  |  Overall Experience 
Rating:
5.0

Excellent service!!!

janice williams  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Daphne Mitchell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

darlene stone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reagan Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

johnny johnson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JENNIFER TUMBLING  |  Overall Experience 
Rating:
5.0

Staff was excellent eachbtime we visited (vidited 3-4 times overs 3-4 month period). The only thing I wish was that UHaul would allow a one time prorate on storage units. For example, if I am going to vacate the storage unit partly through the month it could be prorated as long as I give 2 week notice. Just a thought.

joe kursave  |  Overall Experience 
Rating:
5.0

Wonderful staff right facility very clean highly recommend

Anthony Radford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre Clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice Douthitt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Bowen  |  First Impressions 
Rating:
5.0

Kyle butler is by far one of the most professional and caring employees I’ve encountered at a uhaul facility. He went above and beyond to ensure a quality and memorable experience while using these services. Would recommend this location to any and everyone. Thank you for all you do.

Kaylie Cline  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

kesley mcdonald jr  |  Overall Experience 
Rating:
5.0

Great service, very nice looking facility.

Anthony Radford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erica Owens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Chambers  |  First Impressions 
Rating:
5.0

Good

Raymond Brewer  |  First Impressions 
Rating:
5.0

Staff is extremely helpful.

Edwin Labra  |  First Impressions 
Rating:
5.0

Excellent management and staff!

THOMAS WOZNIAK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE MCCRAY LR  |  Overall Experience 
Rating:
5.0

This U-Haul location is the best maintained and cleanest location I’ve dealt with. I would hope you will recognize your Management and Staff for this or this survey is for nothing.

THOMAS WOZNIAK  |  First Impressions 
Rating:
5.0

Thank you for all your help

Kenneth Norwood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL GALLEGOS  |  First Impressions 
Rating:
5.0

I love how easily accessible it is.

BARBARA BRAGG  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonan Sierra  |  Overall Experience 
Rating:
4.0

Very helpful, polite, & friendly.

Cameron Haynes  |  First Impressions 
Rating:
5.0

You guys always go above and beyond especially Kyle

TINA GOODE  |  Online Move In 
Rating:
5.0

Love to work with people at U-Haul at a 103rd. Everything was smooth. The staff was wonderful and demonstrate a friendly environment. Kyle and Jason are amazing. They are very carrying. I will work with them in the future again. The storage unit is clean.

maria garriga  |  Overall Experience 
Rating:
4.0

Kyle was very helpful and pleasant each and every time all the staff were but he helped me most overall everything was beyond my expectations thank you

Alicia Lawson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leroy jones  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Betty Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gabriel Joannes  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RENAYLE WILLIAMS  |  Overall Experience 
Rating:
4.0

Good people inside Megan was great

Todd Harding  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Annette Watson  |  Overall Experience 
Rating:
5.0

Jessica was very helpful and professional in assisting me with my storage unit. She is truly a great asset to the Uhaul family!

Angel Peterson  |  First Impressions 
Rating:
5.0

Thank you for all your help

Kenneth Norwood  |  First Impressions 
Rating:
5.0

Great service.

WILLIAM JOSEPH   |  Overall Experience 
Rating:
5.0

Great place

WILLIAM JOSEPH   |  First Impressions 
Rating:
4.0

Was a little frustrated cuz I had a reservation for a 10x10 climate controlled storage unit but when I got there I didn't have a reservation. Fortunately a lady who had went in the day before was returning a storage unit she had only had for 24 hours. I was frustrated due to the fact I've been trying to get a climate controlled storage unit here since May and was on a waiting list to be called. Kyle help me reserve two 5x10s but when he called me to see if I was still coming in on the 26th he happened to have a 10x10 so we put the reservation on that. But when I went in my reservation was gone. But it worked out in the end cuz I ended up getting the one the lady was returning. But I was told that someone may have taken a reservation off my name and gave the storage to that other lady which really upset me. Especially since I've been in every month trying to see if you guys had a 10x15 or 10x10

SHEILAH HARMON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christie combs  |  Overall Experience 
Rating:
5.0

I am a return customer for a reason..Good service and knowledgable staff...

Robert Lee  |  First Impressions 
Rating:
5.0

Mr Butler was great. Great customer service. Great experience.

ERRICK PARKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Byron Hamilton  |  Online Move In 
Rating:
5.0

When I began storing there in 2016 I received a military discount. When I upgraded to a larger unit which was twice the price with no broken time in between, I could no longer get the discount. What’s up with that?

Gregg Gillett  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Henry Smiley III  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katrell McKenzie  |  Overall Experience 
Rating:
1.0

This was the worse experience in my life because I explained everything to the person over the phone about the size of the truck I had and needed space to fit everything in but they gave me a 10x10x11 storage space to fit a 26’ truck full of materials. I immediately told that it wasn’t big enough but they had no more storage available so had to drive to a different location which was not climate control, I ended up having to store my belonging in two different storage. It was a nightmare and will never use uhaul again!

Duvil Syl  |  First Impressions 
Rating:
3.0

I didn’t use my entire last month of storage and feel like I should be reimbursed for the days I did not use . Other than that my experience was great .

Breyana Reason  |  Overall Experience 
Rating:
1.0

The 24hr never worked so I cancer it aft 3 months The price was higher then others

richard walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james smith  |  Overall Experience 
Rating:
5.0

Everyone was courteous and professional!!!

John Boone  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosemary Woods  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shericka Brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dana Johnson  |  First Impressions 
Rating:
5.0

Kyle Butler was really amazing he went above and beyond to help me and also took time to look into it matter that I had a year ago and help me with getting a storage at an affordable rate and a truck thanks Kyle you’re the best

TERRI LAURAMORE BARNES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patti tiefenthaler  |  Overall Experience 
Rating:
5.0

Overall Satisfied. Professional

FREDERICK SWINDLE  |  Overall Experience 
Rating:
5.0

They were friendly and it’s was the best experience ever. They where very helpful and helped us with a lot loved them

CHERLYN MANNING  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ORESTES LORENZO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis Santos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSICA TATE  |  Overall Experience 
Rating:
5.0

Kyle the owner helped us and walked us through the facility. Compared to other storage facilities we looked at this was by far the best.

Van Varnes  |  First Impressions 
Rating:
5.0

The store manager, Kyle was awesome and so was the rest of his staff at this location. Kyle was extremely pleasant and Always made me feel appreciated and welcome. The only issue I had was U-haul No longer offering a Military Discount to Active duty and Retired Military. I was very disappointed to here that this discount was no longer offered. But Kyle's awesome service and professionalism made up for this service no longer being offered . TONY USMC Retired

Rotondo Young  |  Overall Experience 
Rating:
5.0

I love renting from Uhaul all around thanks

Eric Bucasas  |  Online Move In 
Rating:
5.0

Ok

Rosemary Woods  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Wetherbee  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bobie Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

damian houston  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ANGELIA ETCHISON  |  Overall Experience 
Rating:
5.0

I cannot express how these gentlemen were exceptional! So helpful and kind. If I ever need U-Haul again, I know where I'm going! The customer service is off the charts!

RITA JEAN DAVIS  |  Overall Experience 
Rating:
5.0

kyle is awesome

MELISSA VELAZQUEZ  |  Overall Experience 
Rating:
5.0

Kyle is the BEST!! Goes above & beyond to help his customers! Will definitely return if I ever need too!

Bobbie Schofield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

veronica Nelson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Speers  |  Overall Experience 
Rating:
5.0

The staff, especially manager Kyle was always friendly and very professional. They took care of me during my use of the Uhaul facilities. Great business experience.

loneryl mcIntosh  |  Overall Experience 
Rating:
5.0

Everything was great from the hours to the truck handling to the storage to the staff. Kyle went above and beyond for me and made this experience very relaxing for me.

CARLOS SANCHEZ DAZA  |  First Impressions 
Rating:
5.0

What a great experience, I want to give a huge thanks to this facility. It was the cleanest storage facility I have ever encountered and the staff was amazing. Kyle went above and beyond to ensure we were happy with everything... Thank you, You guys rock!

Ryan Lamot  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonia Zincent  |  Overall Experience 
Rating:
5.0

Outstanding service... Utah to San Diego to Jacksonville over seven days...2,600 miles... everything worked perfect.. Great job!!! G

Gary Jennings  |  First Impressions 
Rating:
5.0

Very Professional!

Edward Rainey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shaquana hunter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Wetherbee  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

RICHARD TUTSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael whicher  |  Overall Experience 
Rating:
5.0

Always curteous and helpfull

carolyn applegate  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Destine Maul  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Bunch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mareco Wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don Merrion  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neal Griffis  |  Overall Experience 
Rating:
4.0

Had an issue with this last rental but it was resolved to my satisfaction by Kyle the Manager.

Richard Dant  |  Overall Experience 
Rating:
5.0

El personal kiler fue muy amable en atenderme

kristell soto perez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tommy Bryan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tanya wilson  |  Overall Experience 
Rating:
5.0

The manager Kyle was very friendly and helpful explain that I can pay my bill online on the U-Haul website. Show me how to pay a little extra that way I can schedule my payments around what's going to benefit me and help me the most thank you

DAVID WRIGHT  |  Overall Experience 
Rating:
5.0

mr.kyle was helpful and professional as well. He is the type of employee that will make you feel like you are the only person(besides the other customers) let's you feel and know he cares and very experience. Thank you Mr. Kyle&God Bless

Jerry joshua  |  First Impressions 
Rating:
5.0

Agradecida por el trato tan especial y su atención. Si los vuelvo a necesitar no dudaría en usar ese centro de almacenamiento! Muchas gracias!

Nancy Reyes-Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JODY MILES  |  First Impressions 
Rating:
5.0

My experience with this particular location has been a part of my life that I will never forget. Kyle Butler has provided me with the highest customer service I’ve ever received in any industry and I truly believe that his value is immeasurable. As a store/general manager, his potential is limitless. He has the unpost care and consideration for his clients. His experience with U-Haul’s protocol and operations offers him a bulletproof photographic memory. His dedication allows him to remember and recall the most important important parts of any conversation, even up to the individual habits of clientele. His resilience allows him to be poised and effortless in his work because thought I’ve dealt with him for nearly 2 years, I never once saw him down or bothered. I could only imagine what obstacles he has faced regarding his responsibilities while yet still providing A1 service. I’d like to thank U-Haul and their staff for allowing such a great, outstanding, brilliant and sharp human to be a pivotal part of their operation and I’d also like to advise that if Kyle where to become part of your regional operations, he could groom more brilliant individuals to be more like him (truly outstanding). Thx

ben dore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnny Stevenson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Otilia Blege  |  Overall Experience 
Rating:
5.0

Kyle was amazing, friendly and efficient. He went above and beyond my expectations. I would recommend this location to anyone looking for great customer Service.

Melissa Bell  |  First Impressions 
Rating:
5.0

Kyle assisted me with everything I needed. Very friendly but also very professional.

Kenyata Addison  |  First Impressions 
Rating:
5.0

Kyle was very polite & helpful. He explained everything I needed to know to me. He went above & beyond in helping me.

Ana Cepeda Rodriguez  |  First Impressions 
Rating:
5.0

The store manager was always very helpful from the beginning to the the end. Thank you for helping me through my very difficult time.

nikki baillie  |  Overall Experience 
Rating:
5.0

Kyle was so helpful & friendly. We were in a bind & he fixed us right up. Highly recommend this facility after working with Kyle. Clean, convenient & friendly.

Tyra Bryan  |  Overall Experience 
Rating:
5.0

Great Customer service.

MICHAEL TAYLOR  |  First Impressions 
Rating:
2.0

Staff member didn't tell me what would happen when bringing the truck back before time.No information was listed on the contract.

VALENIE HARRIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy Hendricks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kasandra greenhow  |  Overall Experience 
Rating:
5.0

My experience from the Customer Service with the U-Haul in Orange Park, to Drew who dropped of my U-Box and then finally Kyle at 9422 103rd. St. In Jacksonville. I can not say enough great things. Kyle was so accommodating to me ,patient with me and just gave me the best customer service. He was working alone and was very quick and gave you his full attention to all customers. Thank you for everything Kyle I appreciate your service.

marie walcott  |  First Impressions 
Rating:
5.0

Very friendly staff..!! They actually called me by name each and every time they saw me..!! Now that’s customer appreciation.

louis woodard  |  Overall Experience 
Rating:
5.0

Great experience, even with an error occuring at the end. Y'all took care of me and quickly resolved the issue. Best experience I've had with a u-haul. Thank you!

Kyle Fessenden  |  Overall Experience 
Rating:
5.0

Already recommended.

BRENDA VANN  |  Overall Experience 
Rating:
5.0

The staff was hands down the best they were friendly and as helping as they could be Kyle at the front seat was the most professional he should be compensated for his personality and the amount of help he provides one of the best experiences I’ve had in awhile

Troy Pittman  |  Overall Experience 
Rating:
2.0

I was completely overcharged for everything and I am extremely upset:

Sarah Frey  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

synthia mallard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tabitha reese-randall  |  First Impressions 
Rating:
5.0

Thank u for your help

nikki baillie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Genesis Sepulveda  |  Overall Experience 
Rating:
1.0

The unit was riddled with roaches. Never again! I told them about the critters many time. They did a roach bomb one time. There reasons were the roaches come from the outside and they really cant do anything about it. When we our things we had to repack all the boxes, check everything and shake everything out. The roaches were everywhere. We moved to another storage company. Do not take your things there!

Anita Gray  |  Overall Experience 
Rating:
5.0

Kyle and Ms. Lammott were always very friendly and helpful. Every time I saw them they were either helping customers or doing facility maintenance. Even though busy, they always took a moment to make me feel welcome. Please make sure the emloyees there are rewarded accordingly. Thank you!

tobin torralba  |  Overall Experience 
Rating:
1.0

When I was checking out my wife wanted to use the bathroom; the sign on the door said employees only. The staff member with long blonde got mouthy and told me I could wait all day that she wasn't helping me. She wouldn't stop and kept mumbling that she wouldn't wait on me. Finally she was told to wait on me and I refused saying I would wait for another associate.

nancy gay  |  Overall Experience 
Rating:
5.0

staff very friendly, helpful, always available at any time for you when ever you need them. location is very clean, is very safe and very well maintain.

MERCY SANTIAGO  |  First Impressions 
Rating:
5.0

This was my first time using uhaul to store anything and it was a very good experience. Thank you for being such good people. God bless you all.

Sherley Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle Fessenden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherley Smith  |  First Impressions 
Rating:
1.0

They took $33.00 out my account and made me have a overdraft and made my bill go in overdraft so i have 2 overdrafts that is $70.00 plus i am on a fixed income that's not good. I am very upset my bill

karrie karlsen  |  Overall Experience 
Rating:
5.0

Did not expect the treatment I received which was awesome!! Always appreciative for the excelente service!!

Alexis Rosa  |  First Impressions 
Rating:
5.0

None

Inthasone Siharath  |  First Impressions 
Rating:
5.0

I very much appreciated the service, convenience, pricing and total experience. Thank you U-Haul.

Joe Snowberger  |  Overall Experience 
Rating:
4.0

Very great experiences here at this facility.

tammie whitehead  |  Overall Experience 
Rating:
5.0

The customers service was excellent. Everything was explained to me and the guy walked me to my unit to show me how to access the unit and to make sure my card worked.

Jacqueline black  |  First Impressions 
Rating:
3.0

The restroom in the loading area was often locked/inaccessible. Why? Hallway lighting was dangerously difficult to re-activate after it timed-out, I almost fell several times in the dark.

Sean Murphy  |  Overall Experience 
Rating:
5.0

Great customer service.-

Tommy Bryan  |  First Impressions 
Rating:
5.0

I was going through it, and the staff that was working helped me manuver everything flawlessly.

Angela Carbaugh  |  First Impressions 
Rating:
5.0

Great Staff lead by Ashley

larry stoney  |  Overall Experience 
Rating:
5.0

The entire staff was knowledgeable, friendly, helpful

Mark Warner  |  Overall Experience 
Rating:
5.0

The staff is amazing. Everyone works together friendly. Hard workers and all of them need a raise have a BLESS DAY 😇

tammy brown  |  Overall Experience 
Rating:
5.0

Thank you for making move so much easier..

VANESSA AUSTIN  |  First Impressions 
Rating:
5.0

Great staff! Friendly and very helpful. Thank you for a pleasant experience.

Wendy Hendricks  |  Overall Experience 
Rating:
5.0

Very. Nice place

stacy savage  |  Overall Experience 
Rating:
5.0

Great staff! Very clean and nice location. Everyone was super friendly and helpful.

Wendy Hendricks  |  First Impressions 
Rating:
5.0

I was in and about in less than 15 minutes . All of my information was readily available because I used my u-haul app. The staff was friendly and very organized

SHAINA ANDERSON  |  First Impressions 
Rating:
5.0

I was very happy with how clean everything was, in the offices and our storage. It worked perfect for the short amount of time we needed it. As always, the service was great!

Rachel Di Fini  |  Overall Experience 
Rating:
5.0

Perfect, customer service.

Rachel Di Fini  |  First Impressions 
Rating:
3.0

I was only there for less than a month.

Margaret Forshee  |  Overall Experience 
Rating:
5.0

employee was awesome

shawn haney  |  First Impressions 
Rating:
5.0

Excellent customer service. Very clean.

Sabrina Sizemore  |  Overall Experience 
Rating:
5.0

Excellent customer service.

Sabrina Sizemore  |  Overall Experience 
Rating:
5.0

So quick and convenient. Amazing customer service

Cody Calvert  |  First Impressions 
Rating:
5.0

always professional, clean units, and happy attitudes! Thank you!!!

Sabrina Sizemore  |  First Impressions 
Rating:
5.0

Great Team and superb customer service

larry stoney  |  First Impressions 
Rating:
4.0

Na

sinath chhiph  |  Overall Experience 
Rating:
5.0

Staff very helpful

Alicia McCain  |  First Impressions 
Rating:
5.0

I’ve been to a few locations and the service in this particular one is above and beyond! Thank Younfor everything and specially getting me out of a jam so quick!

Anthony Martin  |  First Impressions 
Rating:
5.0

n

joseph felix  |  Overall Experience 
Rating:
4.0

Friendly and helpful staff. Storage unit and surrounding area very clean.

Liz Alvarez  |  Overall Experience 
Rating:
5.0

Employees were eager to assist in any way. They were informative, knowledgeable and helpful.

Eric Ervin  |  First Impressions 
Rating:
4.0

Staff was courteous and professional. Facility clean and well maintained.

Patricia Manson  |  First Impressions 
Rating:
5.0

Logan was amazing. Made my experience easy and ensure I understood everything.

alecia mccloud  |  First Impressions 
Rating:
5.0

I rented this unit for 2 years and 4 months. Never had an issue with anything. 24 hour access was flawless. I never saw any dust, dirt or trash anywhere. No evidence of moisture. Nice place!

paul shields  |  Overall Experience 
Rating:
4.0

Good service, friendly staff.

Saundra Howard  |  Overall Experience 
Rating:
5.0

good safe place with great staff

Barbara Kaufmann  |  Overall Experience 
Rating:
3.0

Rep lack knowledge of product beside that facility was okay! If you guys sell the locks you guys should have a way of getting in after an lost key. Pop a lock is $150 that’s ridiculous

kaila exford  |  Overall Experience 
Rating:
5.0

The only problem I had was seeing some small spiders a few roaches and a few silverfish. The temperature needed to be cooler. Other than that everything is great. Staff and manager great!

Delane Koscinski  |  Overall Experience 
Rating:
2.0

Rats

Denise Bennefield  |  Overall Experience 
Rating:
5.0

I felt my belongings were safe at this facility. They do need a computer update, though at the front desk. Security system was great!

lisa smith  |  Overall Experience 
Rating:
5.0

Keep up the good work

Yorlanda Boynton  |  Overall Experience 
Rating:
5.0

Great staff.

donovan hallman  |  Overall Experience 
Rating:
5.0

no problems whatsoever

timothy hicks  |  Reservation 
Rating:
5.0

Great service and we even had to change the delivery address last minute and they accommodated us! Thank you!!!!

Peter Bus  |  Overall Experience 
Rating:
5.0

Logan is very understandable and helpful. I would recommend anybody come into contact with to go to uhaul !!

kimberlee clare  |  Overall Experience 
Rating:
5.0

u-box delivery woman was super! very professional.

dana stephenson  |  Overall Experience 
Rating:
5.0

It was nearly time to close and the lady at the front office still helping me out with the paper work thanks again

jesus perez  |  Overall Experience 
Rating:
5.0

I Was very Pleased with all the Service . Ms. Dominic was A Pleasure to Work with She Went Over and Above the Call of her Duties. She Represents what in Mean to Show Excellence in the Work Place. ☺

Alfred Holifield  |  Overall Experience 
Rating:
2.0

my furniture was molded and mildew im very upset

debreal scott  |  Overall Experience 
Rating:
4.0

It would be nice if you had a weekly rate for the storage units.

Chris DeBerry  |  Overall Experience 
Rating:
4.0

Episode with a customer service Rep, after he thought he heard me say I was about to blow up the unit. He assumed and he said" am calling the police. He should have clarified before hand. V Brown

VINCENT BROWN  |  Overall Experience 
Rating:
5.0

Very nice. I would definitely use them again, and also recommend them to friends. Carolyn

carolyn schlock  |  Overall Experience 
Rating:
5.0

My only complaint is that the level of service between store personnel and call center was not consistent. When I called to make inquiries about closing my account, I would get conflicting info.

matthew mcveigh  |  Overall Experience 
Rating:
4.0

The team at 5 brothers expectations were far exceeded with the assistance of Charles and Jazmine they really helped us get out business set up and we are very greatful for there assistance

Carnell Hall  |  Overall Experience 
Rating:
5.0

Excellent business, helpful and polite employees.

THOMAS SMITH  |  Overall Experience 
Rating:
5.0

Great facility

Andre Silas  |  Overall Experience 
Rating:
5.0

They are very good and I would refer to anyone

Patricia Wells  |  Overall Experience 
Rating:
5.0

Very pleasant rental experience.

JOHN WHITE  |  Overall Experience 
No reviews have been submitted for this location.

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