everything was perfect. great customer service
Lisa PCustomer Reviews for U-Haul Moving & Storage of Iwilei
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All went very well. Great service van drove easily. Well kept. Instructions were clear. Courteous and professional. Thank you
jamie nVery nice facility, with great loading zone. I am thankful for love free carts available to use. Happy that I can store my items for a short term while I move into a new place.
Amelia S | Online Move InHave a middle chair in the front would be a great benefit.
alallen sLet us know which trucks have backup cameras and which don't.
J pYour Employees are so nice and friendly. And very helpful with any questions that I have.
frank sMore customer parking
Veronica LEverything about my experience at UHaul’s Iwilei Office and my van rental was great. Although I was a little confused about the “insurance” offer, it was resolved by UHaul to my satisfaction.
Gary MGreat service and professional attitude.
Jeffery WEverything was great, easy check in, easy check out!
Elisa YYour Employees at this location are very friendly and very helpful.
frank s | First ImpressionsThey were very efficient and very kind, knowledgeable, and thorough from reservation to return.
ashley hJust keep the good work, you guys are nice and friendly.❤️
MADLEEN SLove this Iwilei location as its right across out shop inside the Na Lama Kukui Bldg. Great friendly staff!
HIROMICHI NThis was my first time ever using the u-haul services. The morning I went to pick up my u-haul the associate was so helpful answered all of our questions and was on top of her position. I would definitely refer your company to all of my friends, family and business associates. Everyone did an outstanding job! Mahalo.
Drue sErlinda Balalon was extremely helpful. She assisted us to the very end. Her customer service was exceptional! Thank you.
Caroll NElsie was great, she rented out trucks, explained and help her co-worker how to do things, at the same time, did my paperwork to get me into a unit, helped us locate the unit and explained to us, the proper way to get into the facility. She was helpful, friendly, and had a smile on her face the whole time. And told me that I was the very first customer to actually move into this very clean, conveniently located, and secure storage area. Very pleased with everything
RAYMOND C | First ImpressionsWas a little confusing to find the location office at first from the garage area but other then that it was pretty seamless processing the vehicle in and out.
Thomas SKeep the excellent staff as the parking lot pillars tight. I appreciated ease of drop off
Brad WThe employee at the front desk was helpful and cordial. She provided us answers to questions we asked.
josephine MYour people are so good, the thing to do is double their salaries and benefits.
Lee EThe staff was very professional and courteous
noy jLoved the workers they helped me out a lot and I was a total mess with everything but they made sure everything was taken care of
Kauionalani KAll of your Employees are friendly and they always have a smile on their face and are very helpful with any questions that I ask them.
frank sHire more workers. Having so few workers will burn out your current employee’s and they will get hurt or sick. The current employees are fantastic workers and they are doing a great job.
troy sNone
Raelyn TI’m not sure, it was my first time and it was smooth operation thank you.
lien nThe truck I rented had problems with either the brake pads or the wheel alignment, but going downhill when I break the wheel shook alarmingly. I forgot to mention this to the people When I dropped it off. But I think better maintenance might be a good idea.
Matthew CWow! Working on a holiday and so helpful and patient. Thank you for a great customer service experience!
Debra GNothing to change
Bernhardt DThank you to Erlinda, Elsie and Jessie for their excellent customer service and support in my time of need to move. You all rock!!
David MBesides breaking down and waiting for towing 3 hours later. And changing vehicle having to drive back to uhaul location. I would have rate a 5 but not this time. A minus 3
WINTEL BPlace signage on hallway door — I kept ending up at the janitor’s closet.😊
charles tAwesome and efficient service! Five stars ⭐️
Jeanne MThe van was live cock roach invested from the front to the back
Spencer HIt was a smooth process for the most part, however, I had the hardest time finding my rental in the lot. Didn't quite comprehend what the worker told me, walked into the lot, and could not locate my rental. Other than that it went smoothly, especially being a late rental request. Mahalo, Doug.
Douglas HI would like to receive a final receipt. I would also like it to show an itemized list of what I’m paying for.
DAVID TService was excellent! Friendly staff and convenient location in town.
David NLack of maintenance on vehicles. Lack of selection. Did not have any selections bigger a 10ft box truck
Christopher ENot sure if your Truck equipment has the gate lift or a ramp! It’s kind of hard to load and unload the any furniture if there’s no lift or ramp! Thank you 🙏 ☺️
louis cGreat great team!
rOBERT wHad a wonderful checkin. Super fast and easy. When dropping off, it was also so quick! Mahalo for the amazing service.
Philip Orhanaye was great!
Andrew CEverything went exceptionally well with the rental!! Customer service was great too!! Thank you Uhaul!!!
KEONI SThis location seems to always have the size trucks I need-van and 10 footers. Also easy in and out location.
Christine OFirst truck was blocked in, had to go back to office and get a different one. Please try to keep drive areas open, or don't assign a truck that's blocked ...
Philip Kbefore you take your rental out, if you need something fixed you can address and get those fixes before you leave property, ex. Missing roof hit markers, cleaning and or noted previously damaged items
Emerson FThanks for the easy and quick transactions! 👍
John LAwesome people!
Robert HVery nice ladies. Thank you
Jose DVery helpful.
GARY LOnline access and processing was easy efficient. I was surprised and pleased that vans were immediately available. Oftentimes when I am looking to rent a van, I have to place a reservation in advance, but this location had a good number of available vans. Checking in and receiving the keys for the van was easy. The ONLY issue we had was the first 2 vans I was assigned were blocked in by another van. I had to go back and forth to the office to finally get a van that wasn't blocked in (well...good exercise, anyway...)
paul uCustomer Service at Iwilei location overall is good. But, I kept on getting Trucks that had problems… battery, door locks not functioning properly, cargo lights not working properly and cockroaches in vans.Still nonetheless I kept on renting from Uhaul at Iwelei because that locations customer service was overall pretty good. Iwelei told me …when I had a vehicle that had a problem to bring it back in and they gave me a new vehicle.The problem with that responsive solution is that I lost money and time offloading and then reloading and resituating the merchandise on the new truck. So my money spent was being used to fix a U-Haul problem. No consideration was given for time and money I lost because I had to rearrange my merchandise all over again. But when I found out that I was being rerented a van that I had rented before but had problems with. I was promised by corporate customers service don’t worry you will get a rebate at the end. I never saw any type of rebate for all the problems I had,and the customer service corporate level. Was
MICHELLE DVery friendly and truck was ready clean and perfect. Thank you very much Cheers
James C