Customer Reviews for U-Haul Moving & Storage of Irving

7,382 reviews

2630 W Irving Blvd   Irving, TX 75061
(West Irving Boulevard 1/4 mile North Story Rd, Across the street from Irving Post Office)

(972) 790-4672

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(972) 790-4672

2630 W Irving Blvd
Irving, TX 75061
(West Irving Boulevard 1/4 mile North Story Rd, Across the street from Irving Post Office)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lex D. 
Rating:
5.0

Exelente servicio

Erleydis L. 
Rating:
4.0

Customer did not leave a comment.

Anna R. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

i guess you need to add more staff, to accommodate more customers on the near future

Benjamin R. 
Rating:
3.0

Reservation messed up at original location. Nightmarish experience, overcharged fees - still not resolved

DawnMichele W. 
Rating:
5.0

Positive overall experience. Nothing bad to note. Customer service was excellent and quick.

Alen G. 
Rating:
1.0

They wasn't helpful at all

Charlie M. 
Rating:
5.0

the return process is a bit of a hassle. it's way too much to do. I returned my truck at 10oclock and I had to have someone come with me just to feel safe. I thought I just had to drop off the truck but I had to take several pictures of the vehicle. it was a lot.

Alicia T. 
Rating:
5.0

Your app needs a lot of work.

Vince C. 
Rating:
5.0

Customer did not leave a comment.

DEBRA W.  |  Overall Experience 
Rating:
4.0

The truck was dirty when we got it, but the man that was working, sorry I forgot his name, came out and cleaned it for us. I appreciated that a lot.

KATE G. 
Rating:
1.0

Le dije q la chica que necesitaba la van por 24 horas y me puso solo 4 horas y me cobraron doble

Jenny U. 
Rating:
4.0

The man at front desk with a go -t, wash very friendly and polite. Very helpful. He was very helpful.

Catherine S. 
Rating:
5.0

Customer did not leave a comment.

Florida L. 
Rating:
5.0

All went well

Steven L. 
Rating:
5.0

The best location 👌, always perfect service, always clean.

Cesar A. 
Rating:
5.0

Customer did not leave a comment.

Raj K. 
Rating:
5.0

Customer did not leave a comment.

oliver A. 
Rating:
3.0

Customer did not leave a comment.

Donald J. 
Rating:
5.0

Always perfect service staff is always on top of things

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Farhan A. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Sebastian and roberto were friendly n helpful

Dipendra B. 
Rating:
5.0

No improvements needed

neil B. 
Rating:
5.0

Very nice and professional personal

RAYMOND R. 
Rating:
5.0

Customer did not leave a comment.

ICKSU J. 
Rating:
5.0

Customer did not leave a comment.

KURT F. 
Rating:
3.0

Customer did not leave a comment.

Karen H. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
4.0

The truck was still dirty and had to go to a different place to get it, had no hand truck and had damage inside the box, it had mechanical issues driving, but it got the job done because I had no choice, Denton Hwy U HAUL at least take care of you and there vehicles

Frank Y. 
Rating:
5.0

Customer did not leave a comment.

Praneeth C. 
Rating:
5.0

Customer did not leave a comment.

Tad B. 
Rating:
5.0

My experience at the Irving, TX drop-off location was fantastic! Sebastian was incredibly nice and helpful, and the entire staff went out of their way to assist me. The process was smooth and efficient. Highly recommend them!

Shwetang P. 
Rating:
5.0

I think they all did an excellent job

CYNTHIA M. 
Rating:
5.0

Customer did not leave a comment.

Phillip H. 
Rating:
5.0

N/A

ICKSU J. 
Rating:
5.0

Too friendly staff

Rasik M. 
Rating:
5.0

Customer did not leave a comment.

Annie T. 
Rating:
2.0

Customer did not leave a comment.

Karter H. 
Rating:
5.0

I don't remember the men name who helped me. He is awesome and helped me all the way.

Sunil Reddy M. 
Rating:
5.0

Customer did not leave a comment.

Maria M.  |  First Impressions 
Rating:
5.0

Very good customer service. Fast service as well.

Tiffany D. 
Rating:
5.0

Friendly and fast

Arturo S. 
Rating:
5.0

good job exellent

LESTER C. 
Rating:
5.0

Mostrarle al cliente las millas q tiene el auto antes de partir

Alexander V. 
Rating:
5.0

Customer did not leave a comment.

betty B. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

ICKSU J. 
Rating:
3.0

The passenger seat back was fix and would not adjust. When I brought it to there attention on drop off the response was what do you want us to do we aren't manicanhic.

terry S. 
Rating:
3.0

Check engine light on truck was on

Eleonor D. 
Rating:
5.0

Service was great took a little longer to get my trailer than I wanted but they were very busy that day it was good doing business with you all

Anthony F. 
Rating:
3.0

My equipment was not put on right on my auto transporter. When I made it to Ms the stripes was off

Cynthia H. 
Rating:
5.0

Vehículos limpios y en perfecto estado

mario C. 
Rating:
5.0

Trucks and equipment are maintained very well.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL H. 
Rating:
5.0

Customer did not leave a comment.

cindy P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

ICKSU J. 
Rating:
5.0

Customer did not leave a comment.

denys W. 
Rating:
5.0

Super easy, employees were friendly and quick.

Lynelle L. 
Rating:
5.0

Got the job done and the trailer was a key part of it

philip C. 
Rating:
5.0

Customer did not leave a comment.

Dale W. 
Rating:
5.0

My favorite Uhaul location. I use them often. The staff are helpful and friendly. Moving is hard work- they make it better! I own a home staging company and use this location once a week. Great staff!!

Sonya V. 
Rating:
3.0

Customer did not leave a comment.

STEVEN P. 
Rating:
5.0

Customer did not leave a comment.

ICKSU J. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
2.0

When I spoke to John over the phone he informed me that the first 30 miles would be covered. I was then informed it wouldn't be. Unfortunately there was no urgency, from the man I got the keys from, to correct this issue. I reserved equipment that I was told would be available then it wasn't upon pick up. I couldn't do a mobile pickup with my phone because the app never synced up with my reservation.

Cuahutemoc O. 
Rating:
5.0

Customer did not leave a comment.

Carla W. 
Rating:
3.0

Customer did not leave a comment.

Michelle G. 
Rating:
4.0

Returning the truck after hours was a pain. The app kept crashing. But very easy getting and picking up the truck.

Jason B. 
Rating:
5.0

Na

John J. 
Rating:
5.0

Customer did not leave a comment.

ICKSU J. 
Rating:
1.0

Information was not consistent. I rented a 15 truck and a tow for my car. The tires were not secured with well maintained equipment. It was rusted. They fell off both my front tires several times. I attempted to tighten them up but the mechanism was so rusty it didn't work. I have pictures if needed. I wish to never rent from them again.

kiera F. 
Rating:
5.0

After hours check in should be explained so you know what you're in for. I would have waited if I'd known

Ronald H. 
Rating:
4.0

Customer did not leave a comment.

Markus T. 
Rating:
5.0

Nothing

Patricia W. 
Rating:
5.0

Only had one furniture dolly though I ordered two. I would recommend having enough dollies for the customers

Raymont B. 
Rating:
5.0

Customer did not leave a comment.

joel S. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
4.0

This location was fantastic, but overall pickup experience including the corporate elements was weaker. The fact that I had to come to this location 20mi further from my house than the location I selected PLUS I was informed the day before was a very poor experience. On top of that, I was shown a date (NOT a time) for pickup. Once I left the location, I was given a 7:05A drop-off instead of EoD on the day I needed to return. I was moving in that day, so it was not feasible. Great location, but very poor customer experience from corporate on the pickup. Luckily, there was a local save on my experience with a free 1-day extension on the rental. U-haul image on the first half of the experience was mildly tarnished, but came out alright. That was just the start of my woes, unfortunately - the drop-off was much worse.

Austin C. 
Rating:
4.0

Customer did not leave a comment.

Tek P. 
Rating:
5.0

Great Customer Service

INDIRA F. 
Rating:
5.0

Easy to access and depart from this U-Haul business, staff always friendly and helpful.

PATRICIA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

Reymundo M. 
Rating:
5.0

Great service

CLEMENTINE K. 
Rating:
1.0

When I arrived to pick up my rental and my appliance dolly I made a reservation about 4 days before my pick up date and never received a call that they wouldn't have any appliance dolly due to them not even having them on the premises to even offer so that was an inconvenience. When I got the keys to my uhaul there was a horrible odor in the cabin like dog pee and wet dog, which means they are not even cleaning the trucks. Then I put over the amount of gas in the truck and couldn't get a discount or reimbursed for the extra gas that was purchased. I also didn't even use all the miles I requested in the contract and they only gave back a few cents per what the receipt says and it still hasn't showed the difference in my bank account. They were not very helpful with relying all this information. I honestly wished I didn't use uhaul again because even my pervious experience with uhaul my truck broke down in the middle of the interstate while I was moving from state to state and that's unsafe. Uhaul didn't do anything to help compensate for mine and my family's life being at risk, but once again I gave uhaul a chance and still didn't have a good experience. Very unfortunate and disappointing.

Cheyenne M. 
Rating:
5.0

Customer did not leave a comment.

ICKSU J. 
Rating:
5.0

Customer did not leave a comment.

Connie S. 
Rating:
5.0

Customer did not leave a comment.

BRUCE J. 
Rating:
5.0

Customer did not leave a comment.

Curtis M.  |  Overall Experience 
Rating:
4.0

The service itself was good. They knew what to do, and did it expeditiously. They gave me a newer vehicle which was a little too big. I asked for the smaller 9 foot van. They were very cooperative and made the change. But the vehicle needed air in the rear passenger side tire, which I took care of while I was out.

Diana W. 
Rating:
5.0

I dropped off the Vehicle before store opens, however I been to this specific location and people there are always nice and helpful when when you need something from their store.

Juan D. 
Rating:
5.0

I don't know, pretty close to perfect already.

Michael M. 
Rating:
5.0

No improvement needed great customer service

Zada F. 
Rating:
4.0

Customer did not leave a comment.

Eddie P. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Every one in this location was great.

Calvin N. 
Rating:
5.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Great customer service!

Curtis M. 
Rating:
5.0

Keep the good work!

Franklin G. 
Rating:
5.0

Customer did not leave a comment.

BILAL A. 
Rating:
4.0

Customer did not leave a comment.

Rob M.  |  Overall Experience 
Rating:
5.0

Excellent services overall

Dyisha G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shatausha D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darryl G.  |  First Impressions 
Rating:
5.0

I especially appreciated the kind assistance given by the young man who waited on me.

Jan M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

joseph w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rodney m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adri W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Saqqari T.  |  First Impressions 
Rating:
5.0

This experience was a breeze, U-HAUL employees were a joy to my moving, thanks a lot for you dedication in making sure your customer are taken of.

samson m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shante' S.  |  Overall Experience 
Rating:
4.0

The move in process was smooth. However, the staff never told me that access hours were only during their store hours. I was also unaware that you have to pay extra for after hours access. This would have been helpful to know before move in. Otherwise, my move in process was great!

ASHLEY G.  |  First Impressions 
Rating:
2.0

The facility was old and there appeared to be water damage on the wooden walls. Further, it was very dark inside the unit itself. Staff were professional and helpful every time I interacted with them.

Robert S.  |  Overall Experience 
Rating:
4.0

Jose was very friendly, efficient and accommodating handling my storage space rental.

DOUGLAS S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JALISA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathaniel A.  |  First Impressions 
Rating:
2.0

Siguen cobrando mensualmente cuando ya saqué las cosas y les avise que ya no necesitaba el storage

MARCELO B.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helped us out.

Angela S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LATASHA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Keith B.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and understanding

Turquoise B.  |  Overall Experience 
Rating:
2.0

Lazy workers ! I need my refund ASAP !

Molly M.  |  First Impressions 
Rating:
5.0

Fast and efficient. Ramon was friendly and informative.

Zuky H.  |  First Impressions 
Rating:
5.0

Customer Rep very nice excellent customer service answered a my questions

DANIEL M.  |  First Impressions 
Rating:
5.0

Real nice people in this location

Guadalupe R.  |  First Impressions 
Rating:
5.0

For some reason, my reservation was not in the system and instead of a 1st floor larger unit, we had to go with a 2nd floor smaller unit. That was disappointing, but the gentleman at the office got it done quickly and I really appreciated him doing that.

Eric H.  |  First Impressions 
Rating:
5.0

Very close to my house and the staff very helpful ,friendly ,very clean. I can pay online awesome. Thank you Mary Sanchez

Mary S.  |  First Impressions 
Rating:
3.0

Very good Service

John B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nicole m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELLE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alvin P.  |  Overall Experience 
Rating:
5.0

Every single staff member & management at this U-Haul was an absolute amazing helpful professional employee and for that I am thankful

Kendrick D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Raymond F.  |  First Impressions 
Rating:
2.0

This Uhaul location was the worst experience I have ever had in all the years I have used Uhaul. The storage I was using was leaking and the manager and staff didn’t not care, one of the staff members asked me if I had someone to come out to fix my storage that I was renting from them. I was told by Traci per the manager it was fixed but each timed it rain my stuff was getting wet so I moved. The manager did not contact me regarding the issue and when I was able to see her the day I was moving, she was rude , her attitude appeared as didn’t care and showed no concern for the issue. I will not ever use this location again nor recommend any one else to.

Kelly H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASHLEE P.  |  Overall Experience 
Rating:
5.0

This place was a God send to me! Chelsea told me about the 1 free month of self storage which is just what I needed! The staff was friendly and very helpful. They had dollies for.me to use that made it easy for me to get my stuff in. Thank you U-Haul of Irving!

MARY M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Clementine H.  |  Overall Experience 
Rating:
5.0

Thank you for the great experience!!

Liz L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RONDLE B.  |  Overall Experience 
Rating:
5.0

Was very easy and , nothing like the U-Haul in Texarkana on stateline Ave, so glad I return and not let the manager on stateline in Texarkana TX, discourage me. Great company. Just one horrible location .(Texarkana Texas ,Stateline Ave )

Dorothy R.  |  First Impressions 
Rating:
5.0

:) thanks

Jared H.  |  Overall Experience 
Rating:
5.0

Buen servicio y muy amables

ALEJANDRO F.  |  Overall Experience 
Rating:
3.0

Customer service was not available all the time. Only few people were available.

Tamekia J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTOINE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JABES P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JABES P.  |  First Impressions 
Rating:
5.0

When I booked the location, I was told that I would have 24/7 access. That’s not the case at this location.

Alvin P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tamekia J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Genie G.  |  First Impressions 
Rating:
5.0

Damon at w. Irving location was great!! A keeper!

Liz L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carroll b.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

chaunsie gene jr h.  |  Overall Experience 
Rating:
2.0

They did not stop the rent; I notified them that I emptied the storage; I have not received the receipt and I will be charged again since the customer service person did not do update that in the system.

Katia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lynda h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JUAN I.  |  Overall Experience 
Rating:
5.0

I recommend this location to anyone in and around the DFW International Airport area . They are very knowledgeable, helpful, courteous, all with positive attitude and top customer service ! If you have a question they have an answer and they explain everything to you as far what’s required to rent as well as the terms and agreements ! I’ve never used U-Haul before but if I decide to use them again this will be my go to place from this day forward . This location has an ALL-STAR TEAM ....... So if you’re wanting the best ! I suggest you come to this location ! Thank you all ........

ismael r.  |  First Impressions 
Rating:
5.0

Thank you for the great customer service.

ESTHER F.  |  Overall Experience 
Rating:
5.0

HEATHER SMITH WAS AWESOME! Didn't really care for the storage unit itself because its outdated (no elevator and no climate control) but Uhaul made up for it with EXCELLENT CUSTOMER SERVICE

ritisia c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angela S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberto R.  |  First Impressions 
Rating:
5.0

This is the best uhaul in irving, texas. I always go here when I need a storage or want to rent a truck.

terell w.  |  Overall Experience 
Rating:
5.0

Great customer service

Franchell M.  |  First Impressions 
Rating:
1.0

One customer service provider not enough to cover front end with customers waiting to be waited on!

michael m.  |  First Impressions 
Rating:
3.0

The unit was small and stuffy hot in the summer . The door was off center and it always took me a long time to unlock it . It wasn’t the best but it was clean and dry and the staff was friendly

Tanja S.  |  Overall Experience 
Rating:
1.0

Had employees laugh at me to my face about being overcharged & when I tried to get to the bottom of overcharges I was ignored. Definitely LAST time using uhaul

Katherine N.  |  Overall Experience 
Rating:
5.0

Need more staff

Angela B.  |  Overall Experience 
Rating:
5.0

Craig was by far not only the friendliest but most knowledgeable!! He was running around taking care of everyone's need whole I see other employees not helping as much!! The place was busy too

Angelica W.  |  Overall Experience 
Rating:
5.0

I don't not have any problems. Thank you for all help they did. The check in's where easy and went very smoothly ,very quickly. Thank you Uhaul of Irving Texas.

Nellie M.  |  First Impressions 
Rating:
1.0

Unfortunately I had to keep my stuff there for 2 years but will never use their storage again if the need arises

Tonya O.  |  Overall Experience 
Rating:
5.0

Raymond and everyone on the team at the Irving location were amazing and a pleasure to do business with.

Brandon C.  |  Overall Experience 
Rating:
1.0

The management staff was very rude and inconsiderate. I lost my job and was late paying a few times, however I ALWAYS took care of my payment and late fees. Everyone except Kaleb.

lila f.  |  Overall Experience 
Rating:
5.0

They went way out of the way to accommodate my needs and for that I will always recommend them

lance t.  |  Overall Experience 
Rating:
5.0

Great service.. and VERY nice reps in facility.

Dicky F.  |  Reservation 
Rating:
5.0

This location has the best customer service and the quality of the location was outstanding. I would definitely like to thank all the staff and special thanks to Brandon for taking good care of us.

brittany r.  |  Overall Experience 
Rating:
4.0

Please consider 24 hr access to units.

KWAME B.  |  Overall Experience 
Rating:
4.0

Good service

Moses N.  |  Overall Experience 
Rating:
5.0

Very professional!

Theodore C.  |  Overall Experience 
Rating:
5.0

Totally satisfied with the service & products provided.

Michael G.  |  Overall Experience 
Rating:
5.0

Everyone is super helpful and very nice:)

BREE S.  |  Overall Experience 
No reviews have been submitted for this location.

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