Service was professional and prompt.
Sarah CCustomer Reviews for U-Haul Moving & Storage of Irving
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Maybe a scanable code on the equipment just for returns. One on the equipment and one in the parking area to let the company know that it has in fact been returned.
Joseph PIt was pretty decent. Staff was cool. I personally felt I was being overcharged for the smallest unit they had, witch was 80$ 1st month 80$ I'm guessing 40$ for unit, 20$ insurance, and 20$ for the lock; EVEN THOUGH I HAD MY OWN LOCK, I HAD TO BUY THEIRS..... 2ND thing it wasn't 24hr access, and the security was really an extra lock on My unit that I could of provided, that only they had the 🗝️. Every time I went there I had to ask for that key in order to access my unit. So month 2 ends up being the same price, 80$. Dang, I already have the lock you sold me for the 20$! Why was it still 80$ the 2nd month? Over all it was satisfactory. Staff was Great though!
Barney R | Overall ExperienceLoved the quick service. Sebastian was great in regards to customer service.
Cythia cSomeone needs to be present at the office/location
Javarius SN/A
ICKSU JSuper friendly and accommodating. Renting the uhaul truck was stress free. Retiring the truck after hours was easy.
TABITHA GI cannot believe how insanely expensive the rental was. With Penske a 2 day local rental for a 16' truck would have been around $80 according to the website quote. Instead I paid around $350+ for a 20' truck from Uhaul. We ended up not actually using the truck at all so I returned it a few hours later, well within the 24 hour period, but we're still paying double the price. Blah.
Jimmy HI need to why my bill from 49 dollars and some cents when to $101.00 Can someone please call me. I just had the truck for less than 2 hrs.
Diego ZKeep up the great job
sandra dCustomer service on the mobile check out was slow and annoying. Required 2 phone numbers and we only had one phone with us. Took longer to try to check out than the counter check out did.
Laura WOnly complaint I have is it was raining and the wipers should have been replaced smeared streaks everywhere and I had truck a extra day since I didn’t feel I could drive safely with lack of visibility.
RUSSELL GExelente servicio y el empleado Elvis super atento y servicial
Jorge THelpful staff and friendly!!
Thomas VNothing at the moment!
Thomas AN/a
DAWN FExelente servicio
Erleydis Li guess you need to add more staff, to accommodate more customers on the near future
Benjamin RReservation messed up at original location. Nightmarish experience, overcharged fees - still not resolved
DawnMichele WPositive overall experience. Nothing bad to note. Customer service was excellent and quick.
Alen GThey wasn’t helpful at all
Charlie Mthe return process is a bit of a hassle. it's way too much to do. I returned my truck at 10oclock and I had to have someone come with me just to feel safe. I thought I just had to drop off the truck but I had to take several pictures of the vehicle. it was a lot.
Alicia TYour app needs a lot of work.
Vince CThe truck was dirty when we got it, but the man that was working, sorry I forgot his name, came out and cleaned it for us. I appreciated that a lot.
KATE GLe dije q la chica que necesitaba la van por 24 horas y me puso solo 4 horas y me cobraron doble
Jenny UThe man at front desk with a go -t, wash very friendly and polite. Very helpful. He was very helpful.
Catherine SAll went well
Steven LThe best location 👌, always perfect service, always clean.
Cesar AAlways perfect service staff is always on top of things
Donald BSebastian and roberto were friendly n helpful
Dipendra BNo improvements needed
neil bVery nice and professional personal
RAYMOND RThe truck was still dirty and had to go to a different place to get it, had no hand truck and had damage inside the box, it had mechanical issues driving, but it got the job done because I had no choice, Denton Hwy U HAUL at least take care of you and there vehicles
Frank YMy experience at the Irving, TX drop-off location was fantastic! Sebastian was incredibly nice and helpful, and the entire staff went out of their way to assist me. The process was smooth and efficient. Highly recommend them!
Shwetang PI think they all did an excellent job
CYNTHIA MN/A
ICKSU JToo friendly staff
Rasik MI don't remember the men name who helped me. He is awesome and helped me all the way.
Sunil RVery good customer service. Fast service as well.
Tiffany DFriendly and fast
Arturo Sgood job exellent
LESTER CMostrarle al cliente las millas q tiene el auto antes de partir
Alexander VThe passenger seat back was fix and would not adjust. When I brought it to there attention on drop off the response was what do you want us to do we aren't manicanhic.
terry sCheck engine light on truck was on
Eleonor DService was great took a little longer to get my trailer than I wanted but they were very busy that day it was good doing business with you all
Anthony FMy equipment was not put on right on my auto transporter. When I made it to Ms the stripes was off
Cynthia HVehículos limpios y en perfecto estado
mario cTrucks and equipment are maintained very well.
Michael LSuper easy, employees were friendly and quick.
Lynelle LGot the job done and the trailer was a key part of it
philip cEasy to access and depart from this U-Haul business, staff always friendly and helpful.
PATRICIA S | Overall ExperienceExcellent services overall
Dyisha G | First ImpressionsI especially appreciated the kind assistance given by the young man who waited on me.
Jan M | Overall ExperienceThis experience was a breeze, U-HAUL employees were a joy to my moving, thanks a lot for you dedication in making sure your customer are taken of.
samson m | First ImpressionsThe move in process was smooth. However, the staff never told me that access hours were only during their store hours. I was also unaware that you have to pay extra for after hours access. This would have been helpful to know before move in. Otherwise, my move in process was great!
ASHLEY G | First ImpressionsThe facility was old and there appeared to be water damage on the wooden walls. Further, it was very dark inside the unit itself. Staff were professional and helpful every time I interacted with them.
Robert S | Overall ExperienceJose was very friendly, efficient and accommodating handling my storage space rental.
DOUGLAS S | First ImpressionsSiguen cobrando mensualmente cuando ya saqué las cosas y les avise que ya no necesitaba el storage
MARCELO B | Overall ExperienceThe staff was very friendly and helped us out.
Angela S | First ImpressionsThe staff was very helpful and understanding
Turquoise B | Overall ExperienceLazy workers ! I need my refund ASAP !
Molly M | First ImpressionsFast and efficient. Ramon was friendly and informative.
Zuky H | First ImpressionsCustomer Rep very nice excellent customer service answered a my questions
DANIEL M | First ImpressionsReal nice people in this location
Guadalupe R | First ImpressionsFor some reason, my reservation was not in the system and instead of a 1st floor larger unit, we had to go with a 2nd floor smaller unit. That was disappointing, but the gentleman at the office got it done quickly and I really appreciated him doing that.
Eric H | First ImpressionsVery close to my house and the staff very helpful ,friendly ,very clean. I can pay online awesome. Thank you Mary Sanchez
Mary S | First ImpressionsVery good Service
John B | Overall ExperienceEvery single staff member & management at this U-Haul was an absolute amazing helpful professional employee and for that I am thankful
Kendrick D | Overall ExperienceThis Uhaul location was the worst experience I have ever had in all the years I have used Uhaul. The storage I was using was leaking and the manager and staff didn’t not care, one of the staff members asked me if I had someone to come out to fix my storage that I was renting from them. I was told by Traci per the manager it was fixed but each timed it rain my stuff was getting wet so I moved. The manager did not contact me regarding the issue and when I was able to see her the day I was moving, she was rude , her attitude appeared as didn’t care and showed no concern for the issue. I will not ever use this location again nor recommend any one else to.
Kelly H | Overall ExperienceThis place was a God send to me! Chelsea told me about the 1 free month of self storage which is just what I needed! The staff was friendly and very helpful. They had dollies for.me to use that made it easy for me to get my stuff in. Thank you U-Haul of Irving!
MARY M | First ImpressionsThank you for the great experience!!
Liz L | Overall ExperienceWas very easy and , nothing like the U-Haul in Texarkana on stateline Ave, so glad I return and not let the manager on stateline in Texarkana TX, discourage me. Great company. Just one horrible location .(Texarkana Texas ,Stateline Ave )
Dorothy R | First Impressions:) thanks
Jared H | Overall ExperienceBuen servicio y muy amables
ALEJANDRO F | Overall ExperienceCustomer service was not available all the time. Only few people were available.
Tamekia J | Overall ExperienceWhen I booked the location, I was told that I would have 24/7 access. That’s not the case at this location.
Alvin P | First ImpressionsDamon at w. Irving location was great!! A keeper!
Liz L | First ImpressionsThey did not stop the rent; I notified them that I emptied the storage; I have not received the receipt and I will be charged again since the customer service person did not do update that in the system.
Katia C | Overall ExperienceI recommend this location to anyone in and around the DFW International Airport area . They are very knowledgeable, helpful, courteous, all with positive attitude and top customer service ! If you have a question they have an answer and they explain everything to you as far what’s required to rent as well as the terms and agreements ! I’ve never used U-Haul before but if I decide to use them again this will be my go to place from this day forward . This location has an ALL-STAR TEAM ....... So if you’re wanting the best ! I suggest you come to this location ! Thank you all ........
ismael r | First ImpressionsThank you for the great customer service.
ESTHER F | Overall ExperienceHEATHER SMITH WAS AWESOME! Didn't really care for the storage unit itself because its outdated (no elevator and no climate control) but Uhaul made up for it with EXCELLENT CUSTOMER SERVICE
ritisia c | Overall ExperienceThis is the best uhaul in irving, texas. I always go here when I need a storage or want to rent a truck.
terell w | Overall ExperienceGreat customer service
Franchell M | First ImpressionsOne customer service provider not enough to cover front end with customers waiting to be waited on!
michael m | First ImpressionsThe unit was small and stuffy hot in the summer . The door was off center and it always took me a long time to unlock it . It wasn’t the best but it was clean and dry and the staff was friendly
Tanja S | Overall ExperienceHad employees laugh at me to my face about being overcharged & when I tried to get to the bottom of overcharges I was ignored. Definitely LAST time using uhaul
Katherine N | Overall ExperienceNeed more staff
Angela B | Overall ExperienceCraig was by far not only the friendliest but most knowledgeable!! He was running around taking care of everyone's need whole I see other employees not helping as much!! The place was busy too
Angelica W | Overall ExperienceI don't not have any problems. Thank you for all help they did. The check in's where easy and went very smoothly ,very quickly. Thank you Uhaul of Irving Texas.
Nellie M | First ImpressionsUnfortunately I had to keep my stuff there for 2 years but will never use their storage again if the need arises
Tonya O | Overall ExperienceRaymond and everyone on the team at the Irving location were amazing and a pleasure to do business with.
Brandon C | Overall ExperienceThe management staff was very rude and inconsiderate. I lost my job and was late paying a few times, however I ALWAYS took care of my payment and late fees. Everyone except Kaleb.
lila f | Overall ExperienceThey went way out of the way to accommodate my needs and for that I will always recommend them
lance t | Overall ExperienceGreat service.. and VERY nice reps in facility.
Dicky F | ReservationThis location has the best customer service and the quality of the location was outstanding. I would definitely like to thank all the staff and special thanks to Brandon for taking good care of us.
brittany r | Overall ExperiencePlease consider 24 hr access to units.
KWAME B | Overall ExperienceGood service
Moses N | Overall ExperienceVery professional!
Theodore C | Overall ExperienceTotally satisfied with the service & products provided.
Michael G | Overall ExperienceEveryone is super helpful and very nice:)
BREE S | Overall Experience