Customer Reviews for U-Haul Moving & Storage of Inwood

Rating:

3.0

Young lady in the front was very helpful and also helped hook up the trailer.

Rating:

5.0

Cleo, was helpful and great. 😊

Rating:

1.0

Horrible experience. Truck was filthy and many warning lights on including check engine lights. I was charged a fuel fee even though I showed proof that I paid for fuel and actually returned it with more fuel than I had taken it out with. I will never reccomend this location due to the call back I received from a lady by the name of Cleopatra. She basically told me ill give you part back and tack it or leave it. I understand business ( as I am a business owner myself ) however the " take it or leave it " attitude was extremely unprofessional and rude.

Rating:

5.0

Different locations to drop off

Rating:

1.0

I have been a long-time customer with U-Haul this was a very bad experience for me. Not only the location but also the rep I spoke to when I call for assistance was no help. The ap is great but the staff NEED to be mor helpful with, wait time was way too long. over tome the quality of service at this location has gotten worse every time I go.

Rating:

5.0

Costumer service was excellent

Rating:

5.0

The only problem I had at rat droppings all over my couch and my boxes and bags

Rating:

1.0

Terrible I had a reservation to pick up at 9 am didn’t get out of there until 10:38 there customer service is terrible and there works carry on conversation with each other very loud while you struggle with the internet smh one of the worst experiences ever

Rating:

1.0

Make sure you pay attention to customers and actually send them all the information after they are done with the uhaul

Rating:

3.0

I don’t like how uhaul forces the click & scan method to rent a vehicle it’s really a big inconvenience very frustrating & a hassle

Rating:

4.0

Friendly and helpful employees!

Rating:

5.0

No comment at this time. Thanks you very much for your support again

Rating:

5.0

Support the hardworking employees

Rating:

5.0

Loved the manager Cleo, always smiling, always helpful, when there was no occupancy available, she kept in touch when one was available. She is hughly knowledgeable and has all AAA peces of the business on her fingertips. I would love to have her work for muy office but then I would be in deep storage by your company. all kidding aside, she is a gem besides being so friendly and knowledgeable

Rating:

5.0

More personal

Rating:

5.0

They need more people at the desk. But those who was there was nice and very helpful.

Rating:

5.0

I highly happy with the care of the manager Cleopatra atones Brown . She is working very efficiently .

Rating:

5.0

1. Provide a small plastic tool caddy to your staff that has WD40, a rag, electrical contact cleaner and any other items needed to deal with issues related to auto transport lights not working. 2. Create a uhaul customer online forum where drivers can post info & pictures about 20 & 26ft truck with auto transport friendly gas stations, motels & highways across the country. (The secret to a safe move is planning ahead, and the three biggest risks are finding a gas station with an RV lane, a motel that has an RV/Truck parking lot, and truck friendly roads that don'''t have vehicle restrictions, choke points, dead ends or closures. 3. Also, allow experienced Uhaul customers to share moving tips with newbies. For example, I used a magnetic laser level to line up the truck hitch with the trailer while backing up. I used walkie talkies for my wife to guide me back, but 2 cellphones would work as well. All she had to do was tell me when the red laser line was directly down the middle of the trailer connection and when to stop. Piece of cake!

Rating:

4.0

It was a good experience and the vehicle was clean both in the cab where you sit and the back where I placed my furniture. ( an improvement from Almeda where the cab and back area are usually unclean) Pick up and drop off were fast and easy.

Rating:

5.0

Excellent service

Rating:

1.0

I made sure to return the truck as clean as I received it. However I was charged a "cleaning fee" for a little dust under the dolly in the box of the truck. I'm really disappointed. I tried to have the manager remove that 'cleaning fee' removed but unfortunately she did not care

Rating:

5.0

The employee was GREAT He helped me very much. Know his job WEll

Rating:

5.0

Customer service 5 Star

Rating:

4.0

At first the employees were discussing and left me waiting, but the guy who attended me after that and was very helpful. The only problem at the end is that I had to try to pull back myself the dolly in a flooded back yard. I don't think I did a great job... sorry for that

Rating:

3.0

At the location I would rather have a uhaul person do my business instead of them saying use your phone. I like the human element.

Rating:

5.0

None

Rating:

4.0

I had a great experience from beginning to end

Rating:

3.0

Wind shields are always dirty and almost every truck has a check engine light transmission issue or horrible ride

Rating:

5.0

The cleanest U-Haul truck I’ve ever driven. Keep up the good work.

Rating:

4.0

Have better seating while you wait

Rating:

5.0

Nothing to improve, everything was great

Rating:

5.0

Was great and easy smooth transaction Was very happy Would use again

Rating:

3.0

Workers are rude and racist

Rating:

5.0

Fanly

Rating:

5.0

Great customer service

Rating:

5.0

Discounts for loyal customers

Rating:

4.0

Good as is

Rating:

2.0

Call me

Rating:

3.0

I did mobile pick up for this location. I thought since they saw this in their system that they would leave the truck in a place that was easily in sight and easily accessible. That was not the case. I found the truck on the side of the building between two other uhaul trucks. I needed a friend to help me out of the tight space so I didn’t hit anything.

Rating:

2.0

The employee was rude and not helpful. The van was pretty banged up. It took WAY too long to check out.

Rating:

2.0

Customer service at the location was horrible

Rating:

5.0

truck had no oil was over heating

Rating:

4.0

People store food in the storage compartments. This brings mice into the storage areas.

Rating:

5.0

Do the same things

Rating:

1.0

Order was first done online but to not been easy friendly it was canceled and went to the office in person which the lady attending was not polite at all on top of that total was still charged and the refund not giving back and it been a week since then and beside that an 2 email was received stating it will be charge again and when calling the number at the cancellation email the customer service they are not helpful at all

Rating:

5.0

On a Sunday morning/afternoon, it is not fair to the customers, or to the single employee on duty, to be the only point of contact for everyone walking through the door to take care of business. To her credit though she was simy amazing... friendly,knowledgeable/adept at multitasking/engaging/efficient/professional... an absolute pleasure to be on the receiving end of the service she provided! I sincerely hope that she is being fairly compensated for her stellar job performance.

Rating:

4.0

N/A

Rating:

5.0

Everything is very good, excellent location, excellent sales products, the young people who are at the counter want to make the work easier and more efficient but that system of scanning the code and making the reservation yourself is very tedious and makes the customer waste time and then the person at the counter also has to waste time with the same case, so I make the suggestion, either they improve the system or let the people at the counter make the reservation and that's it, we all win.

Rating:

5.0

Helpful and friendly.

Rating:

5.0

Thank You Mrs. Cleopatra Jones all your kind friendship and business relationship experience . I look forward to a continued friendly and business relationship with you and U-Haul going forward.

Rating:

1.0

The center I went to claimed after i left that I damaged the vehicle mirror. There was no damage whatsoever on the truck. The rep. said maybe I missed it which is ridiculous considering when you drive a truck your checking the mirrors every 2 seconds. When I spoke to the rep he told me the truck was examined right after I had dropped it off. After I insisted he show me the video, he showed me security footage that was clear the truck sat on the lot for OVER 2 and a half hours before anyone looked at it and trucks were driving by and backing up right next to it the whole time. Still refused to refund the damage charge because the security footage was so bad that I couldn't prove someone else hit it. Very unhappy with the customer service. DO NOT use this location unless you can stay until they check your truck back in with you there.

Rating:

2.0

All the while while waiting for the employee, he was busy handling a personal call, and had to get the rental theu the app, if you're in there already why not have that being a second choice as well !

Rating:

5.0

EXCELLENT service during pick up and drop off. Always receive great service from this facility. Appreciate their assistance. HAPPY THANKSGIVING TO THE INWOOD, NY CREW!

Rating:

5.0

Good trock clean

Rating:

5.0

Great customer service. They were always willing to help if I needed anything.

Rating:

5.0

Muy buwno

Rating:

5.0

Your store assistant/employee went way beyond to help me out as my App didn't work well. 5 stars for him. He was at the counter at 10am in that location.

Rating:

4.0

People working there very helpful and have plenty of equipment and Van

Rating:

5.0

U-Haul was stolen Friday received information U-Haul was recovered? I still cannot get information when I will be able to pick up my possessions. If you really read this call me at 516-384-2823 Dannylakin

Rating:

5.0

T/T

Rating:

5.0

Staff at the Inwood facility were extremely helpful professional and friendly!

Rating:

5.0

Very efficient Good customer service

Rating:

5.0

Very helpful, people who work there, made it easy for me to do what needed to get done, so I can leave NYC...

Rating:

5.0

Inwood location staff are very professional

Rating:

3.0

Staff was great storage space is clean but they had too many droppings and very bad smell

Rating:

5.0

Especially Shelest Jones. Very professional.

Rating:

5.0

Excellent service

Rating:

5.0

I don't like that I came out of my storeage early and don't get any money back. My unit was due on the 5th of every month, I check our the out on Friday July 21, 2023. I been in that unit for 8years and nothing.

Rating:

5.0

Thank you for your service.

Rating:

5.0

The only thing I had a problem with is that U Haul don't tell u that storage unit go up every 6 months.

Rating:

2.0

The staff was nice and helpful BUT the issue is above them, with U-Haul management. I reserved a 26FT truck out of Cumberland, RI going to Inwood, NY where I then rented two storage lockers. The gut in Cumberland was super nice and helpful but he was all alone & multi-tasking like crazy. The check in took 40 min! Why have a reservation is the check in would take so long?! That and the 4 people in line ahead of me. Then I get to Inwood and I kid you not the check in on two reservations took over 1hr!!! There too the staff was multitasking doing 3-4 other things. Returning the truck took 20min. The 1st of the month and end of the month you need more bodies at counter! I am not in your line of work and even I can see this! Such a complete waste of valuable time!

Rating:

4.0

Make online payment apart on the the start up process where you get codes etc

Rating:

1.0

I didn't realize what split level meant and had to carry very heavy items up so staircase with no help . I wish they would have asked if I wanted a higher or lower level .

Rating:

5.0

Very thankful for the service

Rating:

5.0

Great customer service from the young lady that checked me in.

Rating:

5.0

The only problem I have is the top of the unit is fenced material and it should be more sturdy

Rating:

5.0

Very satisfied

Rating:

4.0

Only complaint is I don't like the passcard. If someone got hold of it, they could get into the facility, maybe not the unit rented but can still get inside. Also, if I lost/missplaced it, how would I get inside. I prefer passcodes.

Rating:

4.0

Thanks, having a storage so close for me was very convenient. I do recommend it for any one.

Rating:

4.0

The manager was very nice and allowed me to switch my storage several time once I realized I needed more space. I’m very grateful.

Rating:

5.0

The staff were always great and friendly and willing to help out. The storage area was clean, well lit, and had a steady climate temperature. The price started increasingly rising but what else can you expect with the prices of everything else rising as well.

Rating:

1.0

Not well lit after asking 10 separate times to chane light bulb near my units. Area is extremely hot and very uncomfortable. Glad I left.

Rating:

5.0

Love the staff very friendly and helpful

Rating:

1.0

Absolutely unprofessional and disrespectful! will never use this facility again!!

Rating:

4.0

A good experience overall. Issues 1)there is a thermometer on the wall indicating temperature and claiming place was temperature controlled- but it was consistently hotter than should've been in the summer and colder in the winter. 2) Also the continual increasing of price for same storage unit Ithink is unfair- people have storage units bc nowhere else to put things, so getting the mailings of an increase in price doesn't leave the customer with many realistic options. The frequent price increases were a significant factor in my emptying out the storage unit as soon as I possibly could.

Rating:

4.0

I just feel after 2 1/2 years I came one day late after making the payment the day before and they didn’t give my money back, Then On top of that I left a small sofa in the lobby to see if someone wanted it and she gave me a fine of $50 so out of $173 For storage for this month That I did not use because I move on September 1 I end up only getting Refund of $50 next Tuesday, September 6 which I feel was so unfair. That’s life

Rating:

4.0

The staff was amazing and helpful. She went above and beyond to help with storage unit and a customer who was aggressive.

Rating:

4.0

Train employees to be a little more attentive and not on their phone 📱 at the counter when reserving a truck rental review video, below average

Rating:

1.0

The manager blamed me for putting stuff in a area that had nothing to do with me.i know it was the manager because when I went in to complain nobody was there and the cards on the counter had her face on it. This place is ghetto. There is never somebody behind the counter. The prices are ridiculous. This place needs a complete over uhaul I will never use uhaul again!!!!!!!!!. There was a small guy with dreads was was super rude and acted like he didn't want to work or answer questions when asked.

Rating:

5.0

Great

Rating:

2.0

I didn't store anything, I rented a vehicle.

Rating:

1.0

My storage was completely destroyed and contaminated and covered in Rat droppings I was unable to keep or salvage anything from it everything was completely unsanitary

Rating:

1.0

NEVER AGAIN .......STAFF GOOD MANAGER NO GOOD.AND PLEASE DONT CALL ME THANX

Rating:

5.0

I was moving out not in. I came in on January 8, one problem I had was the tellamarket person did not have me the right info, but everything was great. Great staff.i would recommend big time.

Rating:

5.0

Nice, clean and affordable with a wonderful, helpful knowledgeable and friendly staff.

Rating:

5.0

So many things was happening in my life family my health and on an i go on . I had to give up the apartment and things in it and that's where U-Haul came in after having a few boxes left I put it in storage for a later date to pick up it help.

Rating:

5.0

U-Haul Storage in Inwood is very safe place to store your property and very clean

Rating:

1.0

This place is rat infested.. they destroy my clothes had to throw out half my stuff my entire storage room smell like rat and had rat s**** all over

Rating:

3.0

Me robaron y nunca follow up con el police report.

Rating:

5.0

I have use this facility quite often and never had a issues with them very helpful and friendly.

Rating:

4.0

No comments

Rating:

2.0

Rat infestation

Rating:

2.0

I tolerated occasional cockroaches and mice droppings all over my belongings, but the bird poop I'm my storage unit was the last straw. Uhaul facility in Inwood,NY needs updating to say the least. Too many pests.

Rating:

5.0

Thank you staff of Inwood facility. All members took really good care of the involved matters. Great job to all.

Rating:

3.0

The facility does not have enough customer service reps to help customers. It was a very unpleasant and scary experience getting to assigned unit of 2901. That unit was all the way in the back, I got lost trying to find it, the directions to units are not clear enough. I eventually came upon a gentleman who was working in an enclosed area who helped me out. The general manager is very professional and pleasant, though. But she might want to see how to make it easier for customers to get to their units easier and quicker.

Rating:

5.0

The staff was very knowledgeable and professional. My experience was very good and I would like to thank you!

Rating:

2.0

Staff is great but this place is infested with mice. All of our stuff had mice poop in it when we moved out. Access hours are extremely limited compared to other places (unless you pay extra). There are no lights in the storage units themselves, and the ambient light from the corridors isn’t enough to adequately illuminate the inside of the units.

Rating:

4.0

Im very content with the services.

Rating:

5.0

Excelente precio y el personal muy profesional

Rating:

2.0

Guys have a real bad mice problem. Ruined 75% of my stuff.

Rating:

1.0

In the past I have had good experiences with this place. Maybe I caught the guy on the wrong day. He was more interested in talking on the phone about web design then he was in helping me.

Rating:

3.0

Your service was excellent until the last day. I literally waited in the store office for around 25 minutes before anyone assisted me. I called the office and I just heard the phone ring. I called the store manager Ms. Cleopatra Jones-Brown at 516.239.6374 and no answer. Her business card has her cell phone so I called it at 347.832.7237 and she still did not answer. I texted her and she still did not answer. By the time someone came the store had approximately 8 people waiting for service. This final day was horrible and unacceptable. You cannot leave you door open and then when customers come in there is no one to take care of them. Also don't put you cell phone on your business card if you are not going to answer the calls. If you open your doors THEN STAFF YOUR FACILTIY ACCORDINGLY.

Rating:

1.0

The branch manager sucks her work ethic 👎🏾 She needs more manager training Some of the employees are great

Rating:

5.0

Your employees Davonne and the other young man was very helpful and respectful. They were very patient when I didn't understand things.

Rating:

5.0

Perfect

Rating:

1.0

Staff and the waiting of ours to be serve.

Rating:

5.0

I just would like to say that I have been with you all for many years off and on I have recommended U-Haul for family and friends who have used your facility experience has been great I have no component staff is great as well I have no complaints thank you U-Haul

Rating:

3.0

The manager Cleopatra was very helpful and engaging.

Rating:

5.0

very very helpful

Rating:

5.0

Very good customer service!

Rating:

1.0

Very disappointed. Came in w my wife n daughter w reservation. Torn between 2 sizes. Had questions. Customer service was horrible. Tanika was talking to me like every question bothered her. Attitude and talked back. Felt like an argument than a conversation.Told her I need to see actual storage space to make final decision. Negative vibes and I still proceeded w purchase. Yonkers rep took time to take me to actual storage space,she didn't care. Im aware of uhaul cards sometimes not working properly gave me a used card w back stripe very worn, told me it was brand new,could not activate it. So i suggested to try another card she said no.yonkers rep tried 2 cards before giving me one thats works. felt uncomfortable taking card that didn't work. Once we got to the back we needed guidance she refused. At this point my wife said cancel but I still proceeded to the back. Once I got there, the stairs and narrow walkway was not gonna work for me which I for warned her if pillar or anything inconvenient would make me not proceed w me paying i would refund. I WAS A LAYDOWN EASY PURCHASE.! If she took the time be professional, courteous, friendly i would still have took it. But the disappointment, anger n frustration w her push me to cancel and give my business in another storage in valley stream. I didnt ask for free storage i paid for mine. didnt deserve this treatment. There's more but I'm done. Asked to speak to manager she said no. When I came back in to give her me receipt for refund. She didn't want to, ask her coworker to do HER the favor . Rep name Tameka proceeded w my refund. She was friendly and helped HER out to help me out. Appreciated that!. Money hasn't hit my card yet . Ms. Cleo please call me 7184338069 to follow up about refund sorry it did not work out..

Rating:

4.0

While the services were great and the facility was well maintained, there was no way to get items up the stairs easily.

Rating:

5.0

The staff was very friendly and helpful. The location was convenient and felt really safe. I have had a lot of great experiences with u-haul over the years, from moving trucks to storage spaces. Thank you for providing such a wonderful mix of products to the public over the years.

Rating:

3.0

Thanks

Rating:

3.0

The quality and maintenance of the units on the upper level that we rented is very different from that on the lower level (we have friends who rent ground floor units). The upper level is unprotected (no ceiling other than a type of chicken wire) and exposed to vermin (many traps and poison packets in view). There was also difficulty with the key card as well accessing the building after hours. The lobby/sales area is very clean and well maintained. The staff is also stellar. They’re professional, friendly, polite and helpful. They make all the difference.

Rating:

5.0

Manager, she is very kind and compassionate. Thank you again for everything. Natasha

Rating:

5.0

i recommend this company love the service and the workers vary good. service and helpful

Rating:

5.0

I had a very excellent service when I went to this u haul moving & storage. The person I spoke to is very friendly and very helpful.

Rating:

5.0

Thank you for the good service. If I ever need you again it won't be problem to use you again.

Rating:

5.0

The employees were very courteous and the unit was very clean.

Rating:

5.0

Staff was polite and helpful. I would recommend this location and I would use them again if need be in the future.

Rating:

2.0

They have rodents some of my items were destroyed because of them. Some workers were not the best but they did get rid of the worst female in there. Every month I had an issue with payment changes.

Rating:

5.0

Thanks for maintaining a safe and pest free environment.

Rating:

5.0

N/A

Rating:

4.0

No comment

Rating:

5.0

Good customer service

Rating:

5.0

Great

Rating:

5.0

The manager, Queen Cleopatra is professional and top notch.

Rating:

1.0

My house had to be torn down,due to hurricane Sandy, Inwood storage looked clean, and convenient, being it was close to home. The day I received my belongings they were full of mice poop.

Rating:

5.0

I will like to say Thanks for the three years of service I was well please and my belongings was very save it was nice doing business with your service Mangerment and staff very excellent Thank You

Rating:

5.0

Thank you

Rating:

4.0

The facilities were clean and well maintained I felt very secure

Rating:

2.0

I was very unhappy that Uhaul increased their rates $5.00 for 8 consecutive years. Mouse droppings in my unit. They padlocked my locker for being one day late. That shows there was no trust between us

Rating:

5.0

The employees were very nice and helpful ❗️❗️❗️

Rating:

4.0

Thank you

Rating:

5.0

Keep up the good work with customer service.

Rating:

5.0

The manager was very helpful

Rating:

5.0

The agent was very good and helped me the best of her ability.

Rating:

1.0

They are rude and not understanding..

Rating:

4.0

Great facility. Just too far from where I now live.

Rating:

1.0

It was a horrible experience, everyone was rude and had no patience.

Rating:

4.0

It would be helpful if they were open a little later

Rating:

4.0

I was very pleased with the service. However I was not happy with the after service after repeatedly asking in doing the last transaction "is that all" and called 3xs that I have moved out.

Rating:

1.0

I received bed bugs on all of my things, had to throw away my whole bedroom set. I paid for storage for 6 months and I could of just thrown half of it away saved the money and bought a new bedroom set

Rating:

5.0

Cleopatra was great with customer service and thoroughly explaining the process and the fees of renting a you haul and renting a storage. She was very pleasant friendly and open for any questions.

Rating:

2.0

Way to expensive

Rating:

5.0

Cleopatra Jones was wonderful. She really helped me out two years ago when I was in a bind and went out of her way to secure me storage at a time when every storage facility was filled.

Rating:

1.0

To many people that uhaul rent storage to do not pack there things they just put them in storage no rapping no boxes dirty and this is one of the reason UHAUL HAS RATS. Staff should watch moving in

Rating:

5.0

Very knowledgeable and friendly staff, everything was smooth and hassle free

Rating:

5.0

I was very comfortable and safe with the service at u haul moving and storrige thanks to U all

Rating:

3.0

Hopefully in the future later access will be implemented into your facility. The other storage places offer access up until 10pm

Rating:

1.0

I didn't move out they sold my stuff, a single mother with two kids trying to get back on her feet. Thanks a lot U Haul left us with nothing