Customer Reviews for U-Haul Moving & Storage of Inkster

Rating:

5.0

Staff hit a home run , thanks

Rating:

5.0

Staff was very helpful and polite. 👏 thanks guys

Rating:

4.0

Nice staff !!

Rating:

5.0

The first month free are all the stores units really help people out also the young man and lady who helped me was very friendly and very helpful at this location

Rating:

2.0

Truck was ready upon arrival...check in was nice and easy....but they stated the u haul had a 1/4 tank of gas which it DID NOT . I RAN OUTTA HAS JUST BARELY OUT OF THE PARKING LOT. Yes they come give me gas and followed me to nearest gas station but it was half hour wait for them to arrive with gas. Then after we started the truck the trucks suspension was horrible like driving a boat on choppy waters. Not a good experience.

Rating:

4.0

last time i rented the uhaul open trailer it gave me a hard time and charged five days when i rented for one day i couldnt bring it back till the weather was better bring they told they tested was good when i brought it back which was ok when i brought it back but when i remted in the first day was pushing me non stop everytime i step on the breaks

Rating:

5.0

You had a great crew on hand and cannot think of anything to improve.

Rating:

5.0

Thank you U-Haul for your excellent service in providing with me a place to store my things until I got settled in. Thank you again. I will be back if I ever need A Storage Unit 🙃

Rating:

5.0

Exceptional, knowledgeable employee in Tyler who helped hook the trailer up and also happened to check me in upon return. I then purchased some propane and Tyler ended up filling the 2 tanks I presented in quick fashion. Very pleased with this location and selection.

Rating:

5.0

The staff was very friendly and helpful. They were all knowledgeable of their jobs.

Rating:

1.0

Power outage, hassel had to argue

Rating:

5.0

Let customers know they will receive a text to verify specific info regarding their equipment, before they leave. The associate who helped me was very nice and super efficient, but she said I could go to the vehicle I rented at the pick up station and when I got there, it was running and no one was there so I did a walk around to check for any existing damages (there were none) and got in and left. I didn't see the text asking me to verify the license plate, etc, because I had my phone on silent when I was at the counter inside. It wasn't a big deal, but it may be for someone else whose equipment doesn't match the info in the text. That said, this was an excellent customer service experience. Shannon was my associate who did a great job getting me matched with what I needed that day and the young man, whose name I don't know and who did the final mileage check, could not have been more professional, kind, and efficient. I will return to this location.

Rating:

5.0

Very good customer service

Rating:

5.0

Nice people good equipment

Rating:

5.0

Very good

Rating:

5.0

Excellent customer service

Rating:

3.0

They were almost going to make us drive to a different location which was 17 miles away to pick up truck. Considering I booked it at the one 1 mile away. Luckily they had the truck brought over to our location. But our drop off point was 17 miles away so this put us over on miles. We were charged extra even though gas level was more when we brought back. There is a uhaul dealer to Mike's from us on 128 main St Standish mi. 48658

Rating:

5.0

This location was the best I’ve ever rented from ! Staff went above and beyond. The store was clean, everyone was welcoming and seemed eager to be at work and help customers. I arrived during a time where there was a rush. Even with the facility flooded with customers staffed remained calm, polite & assisting customers as quickly and accurately from what I experienced. I’ve never seen any company get a line down as quick as the staff did they work very well together , such a great team. Staff worked with me alot during my visit ! Moving is so stressful and at this location every associate I dealt with made my process smooth, & everything handled with ease and professionalism. Thank you all for AMAZING customer service ! Keep up the amazing work

Rating:

4.0

I needed a few more miles added to my trip it would have been nice if those miles could have been added without an extra charge as I was allready paying 180.00 dollars for a one day rental

Rating:

5.0

🔥🔥🔥

Rating:

5.0

More 10 f box truck

Rating:

4.0

I did an online check-in to "reduce my time in line" but do not believe it had any actual impact on processing my reservation on site. The facility was busy that day and the staff did a great job overall to keep customers moving.

Rating:

5.0

Please check tire pressure and alignment prior to renting out van to customers. GMC Savannah was pulling hard to the right and I had to fill the load range E tire to 55psi every day. As for the minor dirt in the van, meh. It's a moving van so it's going to be a little dirty. No problem for me. I really like the location, everyone is nice and down to earth. No bologna

Rating:

5.0

Very good 👍

Rating:

5.0

Friendly and easy to work with

Rating:

3.0

The truck I had needs an alignment BAD

Rating:

4.0

All employees I dealt with were courteous and helpful.

Rating:

5.0

Shannon was great

Rating:

5.0

The staff at Inkster was very courteous and the process was smooth. I usually don’t bother with reviews but the service I received was above my expectations and they should be recognized for that.

Rating:

1.0

Girls at desk have no clue how to do there jobs

Rating:

2.0

I need to know what your policy is on having pets in your vehicles. This is the second time that I have rented and pet hair has been all over the seats and I am allergic to the dander and pet hair so I've been itching and swollen because it was animal hair all over the seats and over the floor. The vehicle inside had not been cleaned well empty bottles was in the vehicle also I had a spare tire on the right front side and it sling to keep spinning every time that I took off to drive and then when it was raining kept having a slippery effect to it and I was not pressing on the accelerator extra hard or anything. The first one I went rented the van at the beginning of January that van also had pet animal hair all over it. The truck that I rented this time had dog paws on the seat dirty dog paws at that muddy paws. I honest itching really bad today sinuses went crazy because of the allergic reaction so I would like to speak to someone to find out what the policy is on having animals in the vehicle and why they're not being properly cleaned and if you should notify your customers that there have been animals in the car

Rating:

2.0

Try to be enthusiastic about the job. It shows in front of customers when you dont want to work or want to be there without you saying anything. Make sure customers have a good experience coming in. Be polie, smile and be friendly. When i dropped of the truck, there were 2 girls. One seemed to be going through training. When they were both done with the inspection they just left. Didnt say to me that they would return or anything. No communication, they just had me standing there outside awaiting a return. Not good customer service.

Rating:

3.0

This is my first time using the storage. Also, the staff didn’t tell us that how to get out of the storage. I was overcharged when the truck was in there but we thought we couldn’t get out because we didn’t know the details of how to get out so I think you should show people the way to get in and get out not knowing it until yesterday when I checked out.

Rating:

5.0

Service was great and everything went as planned.

Rating:

5.0

Everything is good the way it always is, I'm a regular customer at this location.

Rating:

5.0

Great services and communication skills excellent.

Rating:

5.0

Everything was good

Rating:

5.0

Great service from everyone working that day. Very good overall experience.

Rating:

5.0

nothing! it was great!!

Rating:

5.0

Continue to maintain the level of customer service that is already in place.

Rating:

2.0

They explain to me wrong information

Rating:

5.0

Only one thing the return equipment button on the app takes you back to first screen

Rating:

4.0

The truck was as advertised and very affordable. The ability to rent after hours is a game changer .

Rating:

1.0

Not good at all

Rating:

5.0

I really recommend all people to helping hands and Thanks Again UHaul for the fantastic jobs you do for our safety

Rating:

5.0

Truck was in very good shape and clean. Customer service was good. Very smooth move.

Rating:

1.0

Vehicle had warning lights on,no windshield washer fluid the inside of the windshield so filthy and could hardly see through it. It smelled like armpits! The woman who helped me was great though, very nice professional courteous and efficient

Rating:

5.0

I came in on 12/20/23 @5, and there was an issue with my account so I had to call customer service. While waiting a long while on hold, the crew on that day and time kept me entertained. I appreciate that because I was frustrated with the long hold time. I’ve never had any issues getting a truck from here. Overall I would recommend their business.

Rating:

5.0

The Staff person was friendly and helpful. I arrived about 30 minutes early but they prepared truck immediately. I appreciate the counter person performing the check-in vs me doing the self check-in on the app. Things went very smoothly.

Rating:

4.0

NA

Rating:

5.0

Very pleasant and helpful

Rating:

5.0

The evening staff were very helpful.

Rating:

5.0

Staff was absolutely marvelous !

Rating:

2.0

THE MANAGER NEVER GETS BACK TO YOU EVEN WHEN YOU LEAVE MULTIPLE MESSAGES ON AN URGENT MATTER.

Rating:

4.0

Excellent staff, and a nice size storage area. My only wish; A better way too get my things up to my unit. Overall, very happy with my service. K. Smith

Rating:

5.0

Staff members are polite and respectful. They are always helpful and knowledgeable about what they do.

Rating:

2.0

There was a foul odor coming from the storage unit on the inside. It smelt like rotting flesh…I’m 99.9% sure there was a body in there decomposing.

Rating:

4.0

The sizes were weird, I worked in management for the storage industry for three years and never seen storages with less then a ten for ceiling height for the same costs or more than other facilities. We stayed at this facility because of time restraints not for the prices. And even though we rented a truck from one city to another we were not given a free months rental. For these reasons and the fact that the new way for checking trucks in and out sucks, there is no where to put in notes for what you see on the truck. That system should definitely be changed to be made more customer friendly

Rating:

5.0

Thank you. It was a pleasant experience doing business with you .

Rating:

3.0

Something leak on my stuff and put mold on it lost my bed springs and tables

Rating:

5.0

Thank you for everything

Rating:

4.0

Very good

Rating:

5.0

No problems Excellent STAFF

Rating:

4.0

I liked the service. The staff remained professional. I was a quick and simple transaction for the storage space.

Rating:

5.0

First time used and amused to see how simplified the process is for a new user. Great service experience.

Rating:

5.0

Over the 2+ years I had the unit anytime I needed assistance, staff was professional and kind. Always willing to help. Great experience overall. Thank you!

Rating:

5.0

Very pleased and no complaints

Rating:

5.0

The staff was awesome courteous and polite

Rating:

5.0

N/A

Rating:

5.0

Staff was very kind and helpful especially Alexa at the Inkster store

Rating:

5.0

Alexa was very kind helpful and professional. She was so very helpful She answered all my questions

Rating:

5.0

I've been with this company at least 10 years or more and I understand the rates go up but , it's very convenient to have your stuff stored away and don't have to worry about it. Also I have recommend this company to my family and Friends.

Rating:

4.0

U-Haul provided great customer service and my items were well secured.

Rating:

5.0

Key card had to be swiped several times to gain entry.

Rating:

3.0

The unit was not properly cleaned before we moved our things in so some of my furniture got dirty.

Rating:

1.0

It was so nasty there was dead cockroach's in the bathroom and hallway. Wish I could have went somewhere else but it was to late on a Sunday. I do not recommend this storage to anyone.

Rating:

5.0

The staff was very friendly and helpful will be a customer in the future. Also will recommend the use of this facility.

Rating:

5.0

Clean and well run...

Rating:

5.0

Very clean and polite and helpful thanks again

Rating:

5.0

I’m really happy with my decision to get a Storage unit.

Rating:

3.0

Move in was easy back in July but since then I’ve had issues every month paying my bill. Last month I was put on auto pay when I didn’t authorize it and could not remove online and this month I couldn’t pay my bill at all because it kept saying I had nothing there in my name although I used to see it under my account and I associated the storage with my account multiple times. Customer service is great but the website is janky for a company that probably profits greatly. Get an upgrade

Rating:

4.0

Very clean facility

Rating:

5.0

I love renting from uhaul , you guys are the best and very helpful when needed thanks, I will most definitely refer and keep coming when I need you all, thanks for the self storage and rental , very easy and helpful and respectful..

Rating:

5.0

Blessings from the most high

Rating:

5.0

Wonder Staff. Very professional.

Rating:

5.0

The only thing that I have to say is, I was told many times that in order to change my payment date I would have to come into the Uhaul store, and I could do it that way! So when I went into Uhaul Storage and spoke with an agent she called her supervisor. Apparently, the supervisor replied to the agent that I could do it but I would have to pay up several months first in advance. I never heard of such during all of the time, that I had talked with an agent while I was making my monthly payment. Fixed incomes can't afford to pay up several months in advance just to have the due date changed. I understand going up on the storage fee. But, having to pay up several months in advance is a bit too much. 🙏🏽💙✌🏽I tried to resolve the issue before leaving. Oh, and I had to purchase another lock and key. But, in order to have it put on, I have to call their locksmith to have a lock of theirs cut off. And charge me $40.00. I don't feel that is right. Not at all. Ijs! For a long time, the customer. It's just time for me to get my belongings asap.

Rating:

5.0

This location has the most professional staff I've encountered in a while and and always clean with reasonable prices and units. I'm a recurring customer and will choose this location everytime I need to. Thank You Ms. Shannon for your services.

Rating:

3.0

Will use again it was clean

Rating:

3.0

Whould use again

Rating:

1.0

Had to get two units cause what we reserved was not supplied at the site requested. Poor communication. Would never use Uhal again for anything….

Rating:

4.0

Paying online was a challenge and adding someone to the account was as well but its served the purpose Thanks Again

Rating:

2.0

I still do not have access to my unit

Rating:

2.0

The reservation of the unit went smooth. However, the key card stopped working to let me check in and move my items in. Gratefully, the store was still open, and 30 minutes before closing, they were able to fix my card. However, once I finally entered the facility, there was a customer lock on the unit which I had not put on there. There was no one available until Monday to cut the lock off, so 10 minutes before store closing, I had to be re-assigned to another unit. I am appreciate of the employee, MacKenzie (sp?), that spoke with manager and helped me get a bigger unit and a month free for the issues.

Rating:

3.0

There’s stairs to get to the unit, no ac moving in and out is hard

Rating:

4.0

I Appreciate Mrs. Shannon for working with me at the late hour, I look forward to renting with you All. 😀

Rating:

5.0

Overall experience was excellent.

Rating:

1.0

the storage units smell like urine, cigarettes and fish it looks as though storages are never cleaned and never been cleaned before renting to the next customer. The storages are also not closed off which puts customers belongings at high risk for been contaminated by other customers items in storage example if someone has bedbugs and they spread my items aren’t protected because there’s a opening at the top. The price of a 4x6x8 is 70 bucks which is outrageous compared to the amount of storage you are getting, management is horrible and not easy to speak to I asked to speak to a manager and they refused to come out only kept sending the employee back and forth communication was awful and each person I spoke to gave my information that was correct they overcharged me and the manager still refused to speak with me. I had to call corporate to get things fixed properly which corporate was able to do but this store location is horrible the storage units are unsanitary and the staff needs to all get on boards with knowing the policy and prices because they amount of misinformation that was being giving out is ridiculous. If wasn’t for the employee that checked me out I wouldn’t have even gave a star my overall experience has been horrible 0/10 I would never recommend you guys to anyone

Rating:

5.0

Thank yall

Rating:

2.0

This whole experience from the beginning was a significant disappointment then having a u haul truck that shook the whole drive for 11 hours was extremely hard to Handle on the highway, it should have never been rented out of state ,then check in was crazy I had experienced another customer yelling and cursing at staff and management inside the office and the whole parking lot at inkster location needs alot of work took way too long to check in staff seemed not trained in computer check in or renting storage rentals it was alot of other staff asking each other how to do this and how to do that took almost 2 hours to do check in ,I would have never expected this in the past with u haul I would love to speak to someone from the main office about my experience

Rating:

4.0

I like that you can leave a call back number instead of making multiple calls trying to reach them.

Rating:

1.0

Horrible Manager should be fired after I talk to ceo

Rating:

5.0

I called March 8th 2022 and informed a person that I would no longer need the services and that my unit had been cleaned out. She stated she would notate the account but then I began receiving emails saying I owed please change your members to check the accounts before sending the emails.

Rating:

3.0

there was one point in time where i was offered to come get my things without all the extra charges and i just feel like they made it harder to get my stuff. so i got my hopes up for no reason and still ended up having to put my stuff up for auction.

Rating:

5.0

I was very satisfied with my storage unit and the level of professionalism of the staff at the Inkster location with my move in and move out experience.

Rating:

2.0

There was missing items that were in storage this his mother that came and close the room realizing all his thins were missing ALFREDA Pope )734)858-7188

Rating:

4.0

I appreciate the facility was heated. I wanted a bigger unit but none were available so I had to go to another site

Rating:

5.0

Very helpful and patient!

Rating:

3.0

No freight elevator?? I wish I was told. I had to lug all my sht up stairs.

Rating:

4.0

No complaints about this location. Very friendly staff, always clean, very well lit.

Rating:

5.0

Everyone was vet nice and helpful, will recommend to family and friends.

Rating:

5.0

The staff was very kind, considerate and helpful. I would recommend u haul to family and friends.

Rating:

5.0

Good experience

Rating:

5.0

Need to have buzzer or phone in storage at Michigan Ave in Inkster Michigan in event person is locked in

Rating:

5.0

Eric had excellent customer service and I recommend to all for convenient and professional service

Rating:

2.0

First, I did not intend to use this facility. I was promised/reserved one in Ann Arbor, with a month free that came along with my rental of a trailer for a move from Virginia. When we arrived in Ann Arbor, of course, there was nothing available, not even a mobile box. They sent us to Inkster, who honored the first month free but didn't have the smaller size (less expensive unit) we were promised so we were pushed into a larger more expensive unit. Bait and switch comes to mind, and as much business as I've given your company I find it highly disappointing. I asked, at least, if I could get the the unit at the same price promised for the Ann Arbor unit. The manager said she had no control over the pricing and couldn't help me. So, here I am needing to return the trailer and no where (after the second site) to store my belongings (and I'd just driven several hundred miles.) Did I feel taken advantage of. Yes I did. And I will tell anyone who asks. It's clear your company recognizes that moving is no fun; it's also clear you practice predatory pricing and business tactics that take advantage of stressed out customers. You could change that with a simple policy: Ensure your site managers have the ability to make adjustments to help customers when your company fails to deliver what is promised -- particularly when they're sent to another city when you fail to have the reservation available.

Rating:

5.0

I love U Haul! - Inkster Michigan 😊

Rating:

5.0

The employees have been very helpful thank you.

Rating:

3.0

I bought a lock from uhaul and the lock broke the 1sr day and they wanted me to pay to have it cut off THAT WAS. VERY UNPROFESSIONAL

Rating:

3.0

The only experience I had that seemed off was with the way the contract was started. The employee recorded was the date I moved with the rented truck. I rented the storage about a week earlier So when I called to see what day my bill was due I was told the wrong date Then they charged me late fee of $25. I disputed it of course and was able to get a refund. The 2nd time I paid the bill on the due date and again was charged the late fee.I called again and was told the payment needed to be there on the due date as this time I received no credit. Then later I learned the correct one. I had a 5 day window to pay before being charged a late fee U-Haul needs to train their employees better so everybody can be on the same page. After I vacated the storage with a truck tental; I was called to tell them what date I closed the rental because it wasn't recorded properly. That is poorly conducted business to relay to customers.

Rating:

5.0

Super helpful ladies!

Rating:

5.0

I was so happy i came here after having a really bad day.. She was amazing and got the truck and storage size the day on needed when 4 other uhauls did not. We be back and for sure recommend..

Rating:

3.0

When I got my storage unit there was a lock on the door it took them a minute to get it off. Made us late t the deadline to have the truck back.

Rating:

3.0

I had a few issues but corporate should compensate. Thank you for everything you guys have done for me. Even though it wasnt much.

Rating:

4.0

The only fault i had was with the mix up with my unit. The first one given to me didn't compete the auction process and was still locked up. Fortunately, there was another unit available.

Rating:

3.0

One time while checking in, one of the desk people were rude when I asked how to check in correctly. I had only been one other time and didn’t have to use my card because they checked me in. When I checked out, they did not follow through with the online check out and I received a bill with a late charge. I spend 20 minutes on hold to talk to someone to get it taken care of. Did not have to pay, thankfully.

Rating:

4.0

The only problem we had was that the storage unit itself was very dark. There was no light inside and the hall light outside the unit was burnt out making it hard to see.

Rating:

2.0

The storage unit I reserved by phone and with credit card was not available when I showed up. The access card failed to work after several attempts and the unit was not climate controlled. Super hot and archaic.

Rating:

1.0

We were pushed to pay for insurance were told they get leeks you should insure it. I was right with time or else I would of gone else where for storage we were also told since you rented 4 days you get the biggest room instead we got the smallest because the big room was on second floor no elevators I would die to move my heavy items on the stairs. Last time using u haul storage or unless I get some kind of credit for the trouble we were givin also was told drop off the truck there it's ok then when done we were told no you can not we had to drive another 20 mnt to another location for drop off. Frustrated and tired ....

Rating:

5.0

storage unit accommodates my needs, but wish you would allow a waiting list for ground floor units...

Rating:

5.0

I was promised a lock and it wasn’t inside the unit upon arrival and I had to leave and get a lock to lock up my storage.

Rating:

5.0

A Great Place!

Rating:

5.0

I never rented a unit before and they made it simple explained everything very well and was very helpful. I like the easy access to my unit as well You can just pull your whole van in there or truck unload everything and back back out It's very convenient facility.

Rating:

5.0

Location staff was very professional, courteous and customer service friendly.

Rating:

4.0

Could have used more help at the counter. People were very nice and helpful.

Rating:

5.0

I appreciate the help from the staff was excellent.

Rating:

1.0

Very unhappy customer I have been pay for my storage unit for last 4 yrs I am single mom with two boys we are broken spirits cuz they sold my unit without hear from me first they knew I am deaf they need to text me or email but I haven’t got receive my letter in mail box when I told my new address ....no body listen and I was only 2 months behind but I always caught up pay 3 months or more no problem until now it’s gone they didn’t bother look at my history and see how long I have been pay for and go for it sold my unit it torn my heart a pieces I had no way to contact when my internet down it requires high speed internet to call relay and no car to drive there but they know better by my long time 4 years history now I am unhappy customer why would I leave a great comment when my spirit is broken and my boys too

Rating:

5.0

Honesty, courtesy and business oriented moreover availability. That manager of Wayne needs to come here to learn business model and how to manage a team.

Rating:

5.0

When I arrived at the storage, the room I reserved turn out to be already taken, with no other rooms of that size available. U-Haul needs to keep the list of available rooms up to date better so as not to list unavailable rooms.

Rating:

5.0

Extremely nice, helpful people. I will refer to anyone that needs a professional storage facility. First class. THANK YOU TO EVERYONE ONE THERE. Thanks Shannon!

Rating:

5.0

I had a unit for five years. Not one problem with uhaul storage! My belongings were safe and easy to get to!

Rating:

5.0

The staff representative was extremely helpful, professional, efficient, and pleasant. Attitude is just as important as good service and good product, if not more so. Thank you for making it easy to be a returning customer.

Rating:

5.0

Thank you ! I had a good experience with this location! Good service and nice helpful staff .

Rating:

3.0

I feel the storage units should have a light inside so you can see and I discovered that previously my unit had a rodent problem because it was a device in there for that and I didn't like that. Also, I really didn't like the caucasian lady that work in the store with multiple hair color ( blue, yellow) she had a attitude. Sometimes you go in there, some employees finish their conversation and then say can I help you? Better customer service training.

Rating:

5.0

Staff was always enjoyable and helpful

Rating:

5.0

Professional Customer Service, friendly atmosphere, reasonable rates with all my moving products I would need. One stop shop!! Thanks guys and gals

Rating:

5.0

U HAUL Inkster facilities was clean and secure and had flexible hours. The staffs were also very friendly.

Rating:

1.0

Chameika, one of the clerks, was not very helpful in helping me to understand why I was quoted for the wrong size storage unit. She kept saying that it wasn’t her responsibility if the U-Haul call center staff made an error. I felt this was unacceptable because I had my movers waiting in the parking lot for her to reassign me a space, and when she did, she initially wanted to charge me for a higher-than-quoted-for rate. Very disappointing experience, especially since my experience renting a storage unit from this place in the past was impeccable. I emailed the manager, Shannon, in order to discuss this issue and am currently waiting to hear back from her.

Rating:

4.0

Good, convenient location. Friendly and knowledgeable team.

Rating:

5.0

Excellent Job From The Whole Team ,That I Enter Acted With.

Rating:

3.0

Storage space just a little to small height wise.

Rating:

5.0

U-Haul is everything I wanted and needed for many years. I would most definitely use them again in the future.

Rating:

5.0

Great customer service!

Rating:

5.0

Great customer service, will take care of every need with a smile.

Rating:

5.0

Everyone was extremely helpful. Especially the man who helped us carry up a very heavy table. I'll reccomend to my friends.

Rating:

4.0

Very easy and quick process especially if u pre-register on line. Very affordable prices. Knowledgeable and friendly employees. I would definitely recommend them to anyone and use the services again.

Rating:

5.0

The Manager Shannon was a great help.

Rating:

5.0

our first truck rental .. everyone was nice and explained everything to us .. if we need to rent a truck we'll be back thanks to all

Rating:

4.0

first time using U-Haul.. it was an experience for sure . we rented a truck and a storage unit .. the ladies behind the desk were very patient and even training a new person at the same time..

Rating:

4.0

Clean units, never had any issues. Staff was very helpful and always courteous. Manager helped me so much with a couple of problems. Thank you Inkster UHAUL. Sincerely Jeanette Williams

Rating:

5.0

Staff was helpful and nice.

Rating:

3.0

I won't go into the overpriced facility. I was there far too long....and spent $5600.00 while there. There were other issues, but it is what it is.

Rating:

5.0

My storage stay was good

Rating:

5.0

Great customer service!

Rating:

5.0

Service manager was very helpful and courteous.

Rating:

2.0

On the phone I was told that I would be able to drive up to my unit. However, come to find out that is not an option after 6:55 p.m. I was also told it was an elevator which was not the case.

Rating:

4.0

This Uhaul facility is great. Never had any problems.

Rating:

5.0

This facility is one of the best ever used. Secure, clean and easily accessible during business hours. The staff was professional, but very friendly and always responded to any concerns positively.

Rating:

4.0

See reply letter

Rating:

4.0

Wait time was a bit long

Rating:

5.0

Smooth experience

Rating:

3.0

Getting a hold of someone at the actual location is impossible and when you leave a message for a return call no one returns call. Customer service was awful!!!! Facility was just fine!

Rating:

5.0

I thought the Mgr Shanon was extremely help full with resolving issues on my rental unit. I’ve done business for many year with U-haul . The manager and staff of Inkster has insured my return .

Rating:

3.0

Employees are very nice and helpful

Rating:

1.0

Management and staff are not properly trained to handle issues. They do not tear customers with respect.

Rating:

3.0

Over charge myself. The man name Richard who works there went out to the truck with me and initial showing that the gas and mileage was not accurate I was charged and extra $8.25 when I had putting mo

Rating:

5.0

A perfect experience. The young men i dealt with early in the morning were courteous , knowledgeable, and had me in and out. In addition, the facility is first class.

Rating:

1.0

My unit flooded and I’m awaiting my insurance adjustment voucher. So sad and inconvenienced. I’m very bothered by this whole encounter and having to pay every month for all my belongings to be ruined!

Rating:

5.0

I had an excellent experience. Every time I came in it was continuous. No one never changed, day to day. The staff here has the some of the best people working here. Great job Inkster U Haul...

Rating:

5.0

Great experience and very helpful. I would recommend U-Haul to everyone. Thank You for all your help.

Rating:

5.0

Thank you for your good and friendly and helpful service

Rating:

5.0

Great customer service! Mr. Jeff F. went above and beyond his job to make my move as easy as possible. He should give lessons on how to give great customer service. Thanks U-haul and Jeff!!

Rating:

2.0

I had a problem with having to pay after office closed...No 24hr. access was a real problem for me

Rating:

5.0

We used this storage facility for a few years, NEVER HAD A PROBLEM!!! Customer service was always pleasant & professional. Recommend this facility HIGHLY!!!

Rating:

5.0

Good service, no issues. Hours were okay, and times when I didn't have my swipe key, I was able to be let in by the staff! Great location all in all.

Rating:

5.0

They are fair with everything they are curious to everyone

Rating:

5.0

Thank you guys so much for everything. You guys are wonderful. Can’t wait to be a customer in the future with you guys as well whenever it is needed.

Rating:

5.0

Very satisfying

Rating:

5.0

Excellent Service

Rating:

4.0

My move went smoothly and would use a Ubox again.

Rating:

5.0

Drive inside to storage units should be longer to access than 7:00p.m.

Rating:

5.0

Very helpful!

Rating:

5.0

Staff were very helpful. Definetely would use again and recommend

Rating:

4.0

Your service was above average. All questions were answered in a polite and businesslike manner.. THANK YOU VERY MUCH.

Rating:

5.0

Katy at the Inkster location was wonderful! She was very professional and knowledgeable, and gave me quick service. You should give her a raise!

Rating:

5.0

Happy

Rating:

4.0

Only complaint I have is the rental fee is over priced.

Rating:

4.0

The staff were very personable and professional. I would definitely recommend to a friend.

Rating:

1.0

..

Rating:

3.0

You said you could not deliver Upods as contracted because of broken truck. We were told to find/rent truck to get Upods. We refused as we’d paid for delivery. You figured it out. Added stress to day

Rating:

5.0

The customer service at U haul in Inkster Mi was excellent very efficient on the phone and in person

Rating:

4.0