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Jeffrey LewandowskiCustomer Reviews for U-Haul Moving & Storage of Inkster
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Ricky Mitchell | Overall ExperienceThis is my first time using the storage. Also, the staff didn’t tell us that how to get out of the storage. I was overcharged when the truck was in there but we thought we couldn’t get out because we didn’t know the details of how to get out so I think you should show people the way to get in and get out not knowing it until yesterday when I checked out.
SHARON HARGROVE | Overall ExperienceVery pleasant and helpful
betty copen | First ImpressionsThe evening staff were very helpful.
Jenifer Courlas | First ImpressionsStaff was absolutely marvelous !
Tiana Gwess | First ImpressionsTHE MANAGER NEVER GETS BACK TO YOU EVEN WHEN YOU LEAVE MULTIPLE MESSAGES ON AN URGENT MATTER.
jennifer basco | Overall ExperienceExcellent staff, and a nice size storage area. My only wish; A better way too get my things up to my unit. Overall, very happy with my service. K. Smith
Kim Smith | First ImpressionsStaff members are polite and respectful. They are always helpful and knowledgeable about what they do.
Jeanette williams | Overall ExperienceThere was a foul odor coming from the storage unit on the inside. It smelt like rotting flesh…I’m 99.9% sure there was a body in there decomposing.
Wendy Braswell | Overall ExperienceThe sizes were weird, I worked in management for the storage industry for three years and never seen storages with less then a ten for ceiling height for the same costs or more than other facilities. We stayed at this facility because of time restraints not for the prices. And even though we rented a truck from one city to another we were not given a free months rental. For these reasons and the fact that the new way for checking trucks in and out sucks, there is no where to put in notes for what you see on the truck. That system should definitely be changed to be made more customer friendly
Mary watters | Overall ExperienceThank you. It was a pleasant experience doing business with you .
Maralene Birse | Overall ExperienceSomething leak on my stuff and put mold on it lost my bed springs and tables
LAWRENCE WILSON | Overall ExperienceThank you for everything
delia tarver'stinson | First ImpressionsVery good
Kelly Davis | First ImpressionsNo problems Excellent STAFF
Sandy Haywood | Overall ExperienceI liked the service. The staff remained professional. I was a quick and simple transaction for the storage space.
KYLE ELIJAH JOHNSON | Overall ExperienceFirst time used and amused to see how simplified the process is for a new user. Great service experience.
PIYUSH KUMAR | Overall ExperienceOver the 2+ years I had the unit anytime I needed assistance, staff was professional and kind. Always willing to help. Great experience overall. Thank you!
Tracy Latarski | Overall ExperienceVery pleased and no complaints
larry dixon | Overall ExperienceThe staff was awesome courteous and polite
Furman Owens | First ImpressionsN/A
taira gee | First ImpressionsStaff was very kind and helpful especially Alexa at the Inkster store
Rebecca Brown | Overall ExperienceAlexa was very kind helpful and professional. She was so very helpful She answered all my questions
Rebecca Brown | First ImpressionsI've been with this company at least 10 years or more and I understand the rates go up but , it's very convenient to have your stuff stored away and don't have to worry about it. Also I have recommend this company to my family and Friends.
james Harvey | First ImpressionsU-Haul provided great customer service and my items were well secured.
Michelle lyons | Overall ExperienceKey card had to be swiped several times to gain entry.
Richard Waltiere | Overall ExperienceThe unit was not properly cleaned before we moved our things in so some of my furniture got dirty.
Alesha Randall | Overall ExperienceIt was so nasty there was dead cockroach's in the bathroom and hallway. Wish I could have went somewhere else but it was to late on a Sunday. I do not recommend this storage to anyone.
robert crawford | First ImpressionsThe staff was very friendly and helpful will be a customer in the future. Also will recommend the use of this facility.
miya bolden | Overall ExperienceClean and well run...
JOHNNIE DENHAM | First ImpressionsVery clean and polite and helpful thanks again
Nicole Reedus | First ImpressionsI’m really happy with my decision to get a Storage unit.
Beatrice Wilson | First ImpressionsMove in was easy back in July but since then I’ve had issues every month paying my bill. Last month I was put on auto pay when I didn’t authorize it and could not remove online and this month I couldn’t pay my bill at all because it kept saying I had nothing there in my name although I used to see it under my account and I associated the storage with my account multiple times. Customer service is great but the website is janky for a company that probably profits greatly. Get an upgrade
catherine patillo | First ImpressionsVery clean facility
Nicole Reedus | First ImpressionsI love renting from uhaul , you guys are the best and very helpful when needed thanks, I will most definitely refer and keep coming when I need you all, thanks for the self storage and rental , very easy and helpful and respectful..
Talicia Hollins | First ImpressionsBlessings from the most high
Rachel Tatum | First ImpressionsWonder Staff. Very professional.
LORETTA MAE CHATMON | Overall ExperienceThe only thing that I have to say is, I was told many times that in order to change my payment date I would have to come into the Uhaul store, and I could do it that way! So when I went into Uhaul Storage and spoke with an agent she called her supervisor. Apparently, the supervisor replied to the agent that I could do it but I would have to pay up several months first in advance. I never heard of such during all of the time, that I had talked with an agent while I was making my monthly payment. Fixed incomes can't afford to pay up several months in advance just to have the due date changed. I understand going up on the storage fee. But, having to pay up several months in advance is a bit too much. 🙏🏽💙✌🏽I tried to resolve the issue before leaving. Oh, and I had to purchase another lock and key. But, in order to have it put on, I have to call their locksmith to have a lock of theirs cut off. And charge me $40.00. I don't feel that is right. Not at all. Ijs! For a long time, the customer. It's just time for me to get my belongings asap.
Suzette Bell | First ImpressionsThis location has the most professional staff I've encountered in a while and and always clean with reasonable prices and units. I'm a recurring customer and will choose this location everytime I need to. Thank You Ms. Shannon for your services.
Felicia Patterson | Overall ExperienceWill use again it was clean
Janice Rachal | Overall ExperienceWhould use again
Janice Rachal | First ImpressionsHad to get two units cause what we reserved was not supplied at the site requested. Poor communication. Would never use Uhal again for anything….
GYNET CANADY | Overall ExperiencePaying online was a challenge and adding someone to the account was as well but its served the purpose Thanks Again
Donna Johnson | Overall ExperienceI still do not have access to my unit
Tamera Reed | First ImpressionsThe reservation of the unit went smooth. However, the key card stopped working to let me check in and move my items in. Gratefully, the store was still open, and 30 minutes before closing, they were able to fix my card. However, once I finally entered the facility, there was a customer lock on the unit which I had not put on there. There was no one available until Monday to cut the lock off, so 10 minutes before store closing, I had to be re-assigned to another unit. I am appreciate of the employee, MacKenzie (sp?), that spoke with manager and helped me get a bigger unit and a month free for the issues.
Tara Pope | First ImpressionsThere’s stairs to get to the unit, no ac moving in and out is hard
Rennica Merida | First ImpressionsI Appreciate Mrs. Shannon for working with me at the late hour, I look forward to renting with you All. 😀
octavia smith | First ImpressionsOverall experience was excellent.
Carolyn Wright | Overall Experiencethe storage units smell like urine, cigarettes and fish it looks as though storages are never cleaned and never been cleaned before renting to the next customer. The storages are also not closed off which puts customers belongings at high risk for been contaminated by other customers items in storage example if someone has bedbugs and they spread my items aren’t protected because there’s a opening at the top. The price of a 4x6x8 is 70 bucks which is outrageous compared to the amount of storage you are getting, management is horrible and not easy to speak to I asked to speak to a manager and they refused to come out only kept sending the employee back and forth communication was awful and each person I spoke to gave my information that was correct they overcharged me and the manager still refused to speak with me. I had to call corporate to get things fixed properly which corporate was able to do but this store location is horrible the storage units are unsanitary and the staff needs to all get on boards with knowing the policy and prices because they amount of misinformation that was being giving out is ridiculous. If wasn’t for the employee that checked me out I wouldn’t have even gave a star my overall experience has been horrible 0/10 I would never recommend you guys to anyone
Kameron Dortch | First ImpressionsThank yall
JERRY THOMPSON | Overall ExperienceThis whole experience from the beginning was a significant disappointment then having a u haul truck that shook the whole drive for 11 hours was extremely hard to Handle on the highway, it should have never been rented out of state ,then check in was crazy I had experienced another customer yelling and cursing at staff and management inside the office and the whole parking lot at inkster location needs alot of work took way too long to check in staff seemed not trained in computer check in or renting storage rentals it was alot of other staff asking each other how to do this and how to do that took almost 2 hours to do check in ,I would have never expected this in the past with u haul I would love to speak to someone from the main office about my experience
Dennis Pasnik | First ImpressionsI like that you can leave a call back number instead of making multiple calls trying to reach them.
JUDY ANN ROWLANDS | Overall ExperienceHorrible Manager should be fired after I talk to ceo
Maryann Mullinax | Overall ExperienceI called March 8th 2022 and informed a person that I would no longer need the services and that my unit had been cleaned out. She stated she would notate the account but then I began receiving emails saying I owed please change your members to check the accounts before sending the emails.
renae byers | Overall Experiencethere was one point in time where i was offered to come get my things without all the extra charges and i just feel like they made it harder to get my stuff. so i got my hopes up for no reason and still ended up having to put my stuff up for auction.
Chynna Hill | Overall ExperienceI was very satisfied with my storage unit and the level of professionalism of the staff at the Inkster location with my move in and move out experience.
Norma McDaniel | Overall ExperienceThere was missing items that were in storage this his mother that came and close the room realizing all his thins were missing ALFREDA Pope )734)858-7188
James Pope | Overall ExperienceI appreciate the facility was heated. I wanted a bigger unit but none were available so I had to go to another site
Carina Jackson | Overall ExperienceVery helpful and patient!
Shetina Jones | First ImpressionsNo freight elevator?? I wish I was told. I had to lug all my sht up stairs.
Raymond Barnard | First ImpressionsNo complaints about this location. Very friendly staff, always clean, very well lit.
davida sumler | Overall ExperienceEveryone was vet nice and helpful, will recommend to family and friends.
Abony Austin | First ImpressionsThe staff was very kind, considerate and helpful. I would recommend u haul to family and friends.
daniel crain | Overall ExperienceGood experience
nkwane young | Overall ExperienceNeed to have buzzer or phone in storage at Michigan Ave in Inkster Michigan in event person is locked in
denise lyons | Overall ExperienceEric had excellent customer service and I recommend to all for convenient and professional service
AHMAD HAZIME | First ImpressionsFirst, I did not intend to use this facility. I was promised/reserved one in Ann Arbor, with a month free that came along with my rental of a trailer for a move from Virginia. When we arrived in Ann Arbor, of course, there was nothing available, not even a mobile box. They sent us to Inkster, who honored the first month free but didn't have the smaller size (less expensive unit) we were promised so we were pushed into a larger more expensive unit. Bait and switch comes to mind, and as much business as I've given your company I find it highly disappointing. I asked, at least, if I could get the the unit at the same price promised for the Ann Arbor unit. The manager said she had no control over the pricing and couldn't help me. So, here I am needing to return the trailer and no where (after the second site) to store my belongings (and I'd just driven several hundred miles.) Did I feel taken advantage of. Yes I did. And I will tell anyone who asks. It's clear your company recognizes that moving is no fun; it's also clear you practice predatory pricing and business tactics that take advantage of stressed out customers. You could change that with a simple policy: Ensure your site managers have the ability to make adjustments to help customers when your company fails to deliver what is promised -- particularly when they're sent to another city when you fail to have the reservation available.
Christine Uthoff | Overall ExperienceI love U Haul! - Inkster Michigan 😊
goldie bain | Overall ExperienceThe employees have been very helpful thank you.
Betty Copen | Overall ExperienceI bought a lock from uhaul and the lock broke the 1sr day and they wanted me to pay to have it cut off THAT WAS. VERY UNPROFESSIONAL
demond adams | First ImpressionsThe only experience I had that seemed off was with the way the contract was started. The employee recorded was the date I moved with the rented truck. I rented the storage about a week earlier So when I called to see what day my bill was due I was told the wrong date Then they charged me late fee of $25. I disputed it of course and was able to get a refund. The 2nd time I paid the bill on the due date and again was charged the late fee.I called again and was told the payment needed to be there on the due date as this time I received no credit. Then later I learned the correct one. I had a 5 day window to pay before being charged a late fee U-Haul needs to train their employees better so everybody can be on the same page. After I vacated the storage with a truck tental; I was called to tell them what date I closed the rental because it wasn't recorded properly. That is poorly conducted business to relay to customers.
Jacqueline Evans | Overall ExperienceSuper helpful ladies!
brittany jenkins | First ImpressionsI was so happy i came here after having a really bad day.. She was amazing and got the truck and storage size the day on needed when 4 other uhauls did not. We be back and for sure recommend..
BRIDGETTE PIPKIN | First ImpressionsWhen I got my storage unit there was a lock on the door it took them a minute to get it off. Made us late t the deadline to have the truck back.
Veronica Gaines | First ImpressionsI had a few issues but corporate should compensate. Thank you for everything you guys have done for me. Even though it wasnt much.
BRENDA TORRES | Overall ExperienceThe only fault i had was with the mix up with my unit. The first one given to me didn't compete the auction process and was still locked up. Fortunately, there was another unit available.
CHARLES WRIGHT | First ImpressionsOne time while checking in, one of the desk people were rude when I asked how to check in correctly. I had only been one other time and didn’t have to use my card because they checked me in. When I checked out, they did not follow through with the online check out and I received a bill with a late charge. I spend 20 minutes on hold to talk to someone to get it taken care of. Did not have to pay, thankfully.
Rebecca Dunne | Overall ExperienceThe only problem we had was that the storage unit itself was very dark. There was no light inside and the hall light outside the unit was burnt out making it hard to see.
Lisa Earl | Overall ExperienceThe storage unit I reserved by phone and with credit card was not available when I showed up. The access card failed to work after several attempts and the unit was not climate controlled. Super hot and archaic.
Diamond Green | First ImpressionsWe were pushed to pay for insurance were told they get leeks you should insure it. I was right with time or else I would of gone else where for storage we were also told since you rented 4 days you get the biggest room instead we got the smallest because the big room was on second floor no elevators I would die to move my heavy items on the stairs. Last time using u haul storage or unless I get some kind of credit for the trouble we were givin also was told drop off the truck there it's ok then when done we were told no you can not we had to drive another 20 mnt to another location for drop off. Frustrated and tired ....
MOHAMAD SALIMI | First Impressionsstorage unit accommodates my needs, but wish you would allow a waiting list for ground floor units...
tommie mckinney | First ImpressionsI was promised a lock and it wasn’t inside the unit upon arrival and I had to leave and get a lock to lock up my storage.
Marquette Jones | Online Move InA Great Place!
BARBARA DONALD | Overall ExperienceI never rented a unit before and they made it simple explained everything very well and was very helpful. I like the easy access to my unit as well You can just pull your whole van in there or truck unload everything and back back out It's very convenient facility.
BARBRA JOAN WAEGNER | First ImpressionsLocation staff was very professional, courteous and customer service friendly.
Norma McDaniel | First ImpressionsCould have used more help at the counter. People were very nice and helpful.
Lisa Earl | First ImpressionsI appreciate the help from the staff was excellent.
Gina Triplett | First ImpressionsVery unhappy customer I have been pay for my storage unit for last 4 yrs I am single mom with two boys we are broken spirits cuz they sold my unit without hear from me first they knew I am deaf they need to text me or email but I haven’t got receive my letter in mail box when I told my new address ....no body listen and I was only 2 months behind but I always caught up pay 3 months or more no problem until now it’s gone they didn’t bother look at my history and see how long I have been pay for and go for it sold my unit it torn my heart a pieces I had no way to contact when my internet down it requires high speed internet to call relay and no car to drive there but they know better by my long time 4 years history now I am unhappy customer why would I leave a great comment when my spirit is broken and my boys too
Merry srantJeskos | Overall ExperienceHonesty, courtesy and business oriented moreover availability. That manager of Wayne needs to come here to learn business model and how to manage a team.
MOHAMED MBOUP | Overall ExperienceWhen I arrived at the storage, the room I reserved turn out to be already taken, with no other rooms of that size available. U-Haul needs to keep the list of available rooms up to date better so as not to list unavailable rooms.
JOHN SWITZER | First ImpressionsExtremely nice, helpful people. I will refer to anyone that needs a professional storage facility. First class. THANK YOU TO EVERYONE ONE THERE. Thanks Shannon!
David Olesky | Overall ExperienceI had a unit for five years. Not one problem with uhaul storage! My belongings were safe and easy to get to!
JENAFIR KENNEDY | Overall ExperienceThe staff representative was extremely helpful, professional, efficient, and pleasant. Attitude is just as important as good service and good product, if not more so. Thank you for making it easy to be a returning customer.
Carolyn Wright | First ImpressionsThank you ! I had a good experience with this location! Good service and nice helpful staff .
Pamela Newton | Overall ExperienceI feel the storage units should have a light inside so you can see and I discovered that previously my unit had a rodent problem because it was a device in there for that and I didn't like that. Also, I really didn't like the caucasian lady that work in the store with multiple hair color ( blue, yellow) she had a attitude. Sometimes you go in there, some employees finish their conversation and then say can I help you? Better customer service training.
RONADA CAMILLE JENKINS | Overall ExperienceStaff was always enjoyable and helpful
Thomas Miller | Overall ExperienceProfessional Customer Service, friendly atmosphere, reasonable rates with all my moving products I would need. One stop shop!! Thanks guys and gals
Felicia Patterson | Overall ExperienceU HAUL Inkster facilities was clean and secure and had flexible hours. The staffs were also very friendly.
Sean Jackson | Overall ExperienceChameika, one of the clerks, was not very helpful in helping me to understand why I was quoted for the wrong size storage unit. She kept saying that it wasn’t her responsibility if the U-Haul call center staff made an error. I felt this was unacceptable because I had my movers waiting in the parking lot for her to reassign me a space, and when she did, she initially wanted to charge me for a higher-than-quoted-for rate. Very disappointing experience, especially since my experience renting a storage unit from this place in the past was impeccable. I emailed the manager, Shannon, in order to discuss this issue and am currently waiting to hear back from her.
Iyantta howell | First ImpressionsGood, convenient location. Friendly and knowledgeable team.
kathy page | First ImpressionsExcellent Job From The Whole Team ,That I Enter Acted With.
Darren Donald | Overall ExperienceStorage space just a little to small height wise.
PRESTON POPE | Overall ExperienceU-Haul is everything I wanted and needed for many years. I would most definitely use them again in the future.
VINCENT CRANFORD | Overall ExperienceGreat customer service!
cherise ford | First ImpressionsGreat customer service, will take care of every need with a smile.
Janelle Woodard | Overall ExperienceEveryone was extremely helpful. Especially the man who helped us carry up a very heavy table. I'll reccomend to my friends.
Rebeccamargaret Scharr | First ImpressionsVery easy and quick process especially if u pre-register on line. Very affordable prices. Knowledgeable and friendly employees. I would definitely recommend them to anyone and use the services again.
Lashawna Mclin | Overall ExperienceThe Manager Shannon was a great help.
Vonda Vaughn | Overall Experienceour first truck rental .. everyone was nice and explained everything to us .. if we need to rent a truck we'll be back thanks to all
robert webb | Overall Experiencefirst time using U-Haul.. it was an experience for sure . we rented a truck and a storage unit .. the ladies behind the desk were very patient and even training a new person at the same time..
robert webb | First ImpressionsClean units, never had any issues. Staff was very helpful and always courteous. Manager helped me so much with a couple of problems. Thank you Inkster UHAUL. Sincerely Jeanette Williams
jeanette williams | Overall ExperienceStaff was helpful and nice.
Tasha Gardner | Overall ExperienceI won't go into the overpriced facility. I was there far too long....and spent $5600.00 while there. There were other issues, but it is what it is.
JOSEPH THURMAN | Overall ExperienceMy storage stay was good
KANDETTE WALKER | Overall ExperienceGreat customer service!
Keiona Grizzard | Overall ExperienceService manager was very helpful and courteous.
reka dobbins | First ImpressionsOn the phone I was told that I would be able to drive up to my unit. However, come to find out that is not an option after 6:55 p.m. I was also told it was an elevator which was not the case.
Trisha Jackson | First ImpressionsThis Uhaul facility is great. Never had any problems.
Ahzhineke Harris | Overall ExperienceThis facility is one of the best ever used. Secure, clean and easily accessible during business hours. The staff was professional, but very friendly and always responded to any concerns positively.
Shirley Steward | Overall ExperienceSee reply letter
Connie Steward | Overall ExperienceWait time was a bit long
john gilbert | First ImpressionsSmooth experience
Michael Byrd | Overall ExperienceGetting a hold of someone at the actual location is impossible and when you leave a message for a return call no one returns call. Customer service was awful!!!! Facility was just fine!
Linda Shaaban | Overall ExperienceI thought the Mgr Shanon was extremely help full with resolving issues on my rental unit. I’ve done business for many year with U-haul . The manager and staff of Inkster has insured my return .
CONNIE LIPSCOMB | Overall ExperienceEmployees are very nice and helpful
Connie Steward | First ImpressionsManagement and staff are not properly trained to handle issues. They do not tear customers with respect.
JOHN SANDLIN | Overall ExperienceOver charge myself. The man name Richard who works there went out to the truck with me and initial showing that the gas and mileage was not accurate I was charged and extra $8.25 when I had putting mo
Traycee Jackson | First ImpressionsA perfect experience. The young men i dealt with early in the morning were courteous , knowledgeable, and had me in and out. In addition, the facility is first class.
KENNETH JASINA | First ImpressionsMy unit flooded and I’m awaiting my insurance adjustment voucher. So sad and inconvenienced. I’m very bothered by this whole encounter and having to pay every month for all my belongings to be ruined!
YOLONDA COOK | Overall ExperienceI had an excellent experience. Every time I came in it was continuous. No one never changed, day to day. The staff here has the some of the best people working here. Great job Inkster U Haul...
Lakisha Williams | Overall ExperienceGreat experience and very helpful. I would recommend U-Haul to everyone. Thank You for all your help.
gray william | First ImpressionsThank you for your good and friendly and helpful service
Katherine Stallings | Overall ExperienceGreat customer service! Mr. Jeff F. went above and beyond his job to make my move as easy as possible. He should give lessons on how to give great customer service. Thanks U-haul and Jeff!!
Janelle Woodard | First ImpressionsI had a problem with having to pay after office closed...No 24hr. access was a real problem for me
pamela lundy | Overall ExperienceWe used this storage facility for a few years, NEVER HAD A PROBLEM!!! Customer service was always pleasant & professional. Recommend this facility HIGHLY!!!
SHARON CALDWELL | Overall ExperienceGood service, no issues. Hours were okay, and times when I didn't have my swipe key, I was able to be let in by the staff! Great location all in all.
Shaina Jones | Overall ExperienceThey are fair with everything they are curious to everyone
YOLANDA RENDLES | Overall ExperienceThank you guys so much for everything. You guys are wonderful. Can’t wait to be a customer in the future with you guys as well whenever it is needed.
mercedes meade | Overall ExperienceVery satisfying
THOMAS MARTIN | Overall ExperienceExcellent Service
charsetta williams | Overall ExperienceMy move went smoothly and would use a Ubox again.
Diane thompson | Overall ExperienceDrive inside to storage units should be longer to access than 7:00p.m.
Micheal McCormck | Overall ExperienceVery helpful!
FELICIA pears | Overall ExperienceStaff were very helpful. Definetely would use again and recommend
Janet Gutowski | Overall ExperienceYour service was above average. All questions were answered in a polite and businesslike manner.. THANK YOU VERY MUCH.
DAMUS VANOVER | ReservationKaty at the Inkster location was wonderful! She was very professional and knowledgeable, and gave me quick service. You should give her a raise!
nicholas hollingsworth | ReservationHappy
Vanessa Moseley | Overall ExperienceOnly complaint I have is the rental fee is over priced.
Lyle Yarwood | Overall ExperienceThe staff were very personable and professional. I would definitely recommend to a friend.
TARA TOVAR | Reservation..
KENTRAIL FICKLING | Overall ExperienceYou said you could not deliver Upods as contracted because of broken truck. We were told to find/rent truck to get Upods. We refused as we’d paid for delivery. You figured it out. Added stress to day
Gayle Yvonne | Overall ExperienceThe customer service at U haul in Inkster Mi was excellent very efficient on the phone and in person
Mahasin Akhtab | Reservationentry cards should be improved it took several swipes before they activated the door to enter
eldora ross | Overall ExperienceDelivered uboxes and picked up empty ones in timely manner.
SHIRLEY DURHAM | Overall ExperienceFound the employees to be friendly, courteous and knowledgeable. Very helpful in picking unit for my needs.
shirley steward | ReservationI was very surprised at the lack of follow up after (9) yrs. I closed out my unit, in-person on July 31st and the responsibility of management to close out the account "timely" wasn't carried out.
GREGORY PARKS JR | Overall ExperienceBeautiful staff
JOANNE THOMPSON | ReservationI stopped the service and still receiving calls from them to pay my rent even though it was stopped long time ago
MAHMOUD JRAB | Overall ExperienceThe place and people were great and helpful. I only wish it was 24hour access to the storage. I so would recommend to anyone.
michael roman | Overall ExperienceNote to Corporate Office. Consider capability to take name & phone # of caller & get back to them rather than wait time of 20+ minutes to speak to the representative. Thanks
SANDRA OATES | Overall ExperienceI didn't like the fact that I started at one price, to only have an increase in rate. I believe that my rate should have stayed the same as the original contract, being I never signed a new contract.
JAI SIMON | Overall ExperienceI will use this location again
Yonandah Nimely | Overall ExperienceThe lighting was horrible after 5 mins the lights in my unit would turn off and id end up trying to move stuff in the dark, falling and tripping and hurting myself. I will never use uhual ever again.
RYAN PAPPAS | Overall Experience