Customer Reviews for U-Haul Moving & Storage of Inkster

7,803 reviews

29500 Michigan Ave   Inkster, MI 48141
(@ Middlebelt Rd)

(734) 326-9090

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(734) 326-9090

29500 Michigan Ave
Inkster, MI 48141
(@ Middlebelt Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jeffrey Lewandowski 
Rating:
5.0

Customer did not leave a comment.

Destany Moore 
Rating:
5.0

Customer did not leave a comment.

deanne glascoe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tameca Johnson 
Rating:
5.0

Customer did not leave a comment.

Randy Mason 
Rating:
5.0

Customer did not leave a comment.

karen tomcheff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cesar Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Roger Hill 
Rating:
5.0

Let customers know they will receive a text to verify specific info regarding their equipment, before they leave. The associate who helped me was very nice and super efficient, but she said I could go to the vehicle I rented at the pick up station and when I got there, it was running and no one was there so I did a walk around to check for any existing damages (there were none) and got in and left. I didn't see the text asking me to verify the license plate, etc, because I had my phone on silent when I was at the counter inside. It wasn't a big deal, but it may be for someone else whose equipment doesn't match the info in the text. That said, this was an excellent customer service experience. Shannon was my associate who did a great job getting me matched with what I needed that day and the young man, whose name I don't know and who did the final mileage check, could not have been more professional, kind, and efficient. I will return to this location.

Linda Boron 
Rating:
5.0

Very good customer service

Nicole Reedus 
Rating:
5.0

Nice people good equipment

Haidar Abdallah 
Rating:
5.0

Customer did not leave a comment.

Tamara Mosely  |  Overall Experience 
Rating:
5.0

Very good

Guerlo Florvius 
Rating:
4.0

Customer did not leave a comment.

Nevaeh Perrella 
Rating:
2.0

Customer did not leave a comment.

Maher Habhab 
Rating:
5.0

Customer did not leave a comment.

Brandon Rhode 
Rating:
3.0

Customer did not leave a comment.

Julie Young  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

valeria thomas 
Rating:
5.0

Excellent customer service

LORENZO WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Silvia Castro 
Rating:
5.0

Customer did not leave a comment.

Brandon Hamm 
Rating:
5.0

Customer did not leave a comment.

JEFFERY SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Norville 
Rating:
5.0

Customer did not leave a comment.

Susan Smith 
Rating:
5.0

Customer did not leave a comment.

Rexie Wells 
Rating:
5.0

Customer did not leave a comment.

Yohei Shimazaki 
Rating:
3.0

They were almost going to make us drive to a different location which was 17 miles away to pick up truck. Considering I booked it at the one 1 mile away. Luckily they had the truck brought over to our location. But our drop off point was 17 miles away so this put us over on miles. We were charged extra even though gas level was more when we brought back. There is a uhaul dealer to Mike's from us on 128 main St Standish mi. 48658

William Cichowski 
Rating:
5.0

Customer did not leave a comment.

JAMES DOROW JR. 
Rating:
5.0

This location was the best I’ve ever rented from ! Staff went above and beyond. The store was clean, everyone was welcoming and seemed eager to be at work and help customers. I arrived during a time where there was a rush. Even with the facility flooded with customers staffed remained calm, polite & assisting customers as quickly and accurately from what I experienced. I’ve never seen any company get a line down as quick as the staff did they work very well together , such a great team. Staff worked with me alot during my visit ! Moving is so stressful and at this location every associate I dealt with made my process smooth, & everything handled with ease and professionalism. Thank you all for AMAZING customer service ! Keep up the amazing work

Teryn Wheatley 
Rating:
4.0

I needed a few more miles added to my trip it would have been nice if those miles could have been added without an extra charge as I was allready paying 180.00 dollars for a one day rental

Terry Jacobs 
Rating:
4.0

Customer did not leave a comment.

DEMAR AUMONT 
Rating:
5.0

Customer did not leave a comment.

Tonya Chandler 
Rating:
5.0

🔥🔥🔥

Ricky Mitchell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

janice smith 
Rating:
5.0

More 10 f box truck

king bush 
Rating:
4.0

I did an online check-in to "reduce my time in line" but do not believe it had any actual impact on processing my reservation on site. The facility was busy that day and the staff did a great job overall to keep customers moving.

Francis Reed 
Rating:
5.0

Please check tire pressure and alignment prior to renting out van to customers. GMC Savannah was pulling hard to the right and I had to fill the load range E tire to 55psi every day. As for the minor dirt in the van, meh. It's a moving van so it's going to be a little dirty. No problem for me. I really like the location, everyone is nice and down to earth. No bologna

Brandon Rhode 
Rating:
5.0

Very good 👍

Guerlo Florvius 
Rating:
5.0

Friendly and easy to work with

Joshua Hall 
Rating:
4.0

Customer did not leave a comment.

Calvin Dickey 
Rating:
3.0

The truck I had needs an alignment BAD

Tisha Johnson 
Rating:
4.0

All employees I dealt with were courteous and helpful.

Robert Foster 
Rating:
5.0

Customer did not leave a comment.

john washington 
Rating:
5.0

Customer did not leave a comment.

Katherine Okonowski 
Rating:
5.0

Shannon was great

Ronni Russell 
Rating:
4.0

Customer did not leave a comment.

DAVID GIBBONS  |  First Impressions 
Rating:
5.0

The staff at Inkster was very courteous and the process was smooth. I usually don’t bother with reviews but the service I received was above my expectations and they should be recognized for that.

Victor Sebens 
Rating:
5.0

Customer did not leave a comment.

TYANASSA Rich 
Rating:
5.0

Customer did not leave a comment.

DAVID king 
Rating:
5.0

Customer did not leave a comment.

fadhil owed 
Rating:
5.0

Customer did not leave a comment.

Michael Haywood 
Rating:
4.0

Customer did not leave a comment.

KEVIN LINSON 
Rating:
5.0

Customer did not leave a comment.

ALYN GRAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS F OESTERLE 
Rating:
5.0

Customer did not leave a comment.

marco gordon 
Rating:
1.0

Girls at desk have no clue how to do there jobs

ALEX JAMES MALINOWSKI 
Rating:
2.0

I need to know what your policy is on having pets in your vehicles. This is the second time that I have rented and pet hair has been all over the seats and I am allergic to the dander and pet hair so I've been itching and swollen because it was animal hair all over the seats and over the floor. The vehicle inside had not been cleaned well empty bottles was in the vehicle also I had a spare tire on the right front side and it sling to keep spinning every time that I took off to drive and then when it was raining kept having a slippery effect to it and I was not pressing on the accelerator extra hard or anything. The first one I went rented the van at the beginning of January that van also had pet animal hair all over it. The truck that I rented this time had dog paws on the seat dirty dog paws at that muddy paws. I honest itching really bad today sinuses went crazy because of the allergic reaction so I would like to speak to someone to find out what the policy is on having animals in the vehicle and why they're not being properly cleaned and if you should notify your customers that there have been animals in the car

Tracey Pasley 
Rating:
2.0

Try to be enthusiastic about the job. It shows in front of customers when you dont want to work or want to be there without you saying anything. Make sure customers have a good experience coming in. Be polie, smile and be friendly. When i dropped of the truck, there were 2 girls. One seemed to be going through training. When they were both done with the inspection they just left. Didnt say to me that they would return or anything. No communication, they just had me standing there outside awaiting a return. Not good customer service.

Mia Williams 
Rating:
3.0

This is my first time using the storage. Also, the staff didn’t tell us that how to get out of the storage. I was overcharged when the truck was in there but we thought we couldn’t get out because we didn’t know the details of how to get out so I think you should show people the way to get in and get out not knowing it until yesterday when I checked out.

SHARON HARGROVE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Hanna 
Rating:
5.0

Service was great and everything went as planned.

MARK MCCORMICK 
Rating:
3.0

Customer did not leave a comment.

Kyle weaver 
Rating:
4.0

Customer did not leave a comment.

Jackie Shores 
Rating:
5.0

Everything is good the way it always is, I'm a regular customer at this location.

SEDRICK NELSON 
Rating:
5.0

Great services and communication skills excellent.

Christopher Howard 
Rating:
5.0

Customer did not leave a comment.

caryn wilcher 
Rating:
5.0

Customer did not leave a comment.

SHARON HARGROVE 
Rating:
5.0

Everything was good

LEROY PRINCE 
Rating:
5.0

Great service from everyone working that day. Very good overall experience.

Nikelle BIRABENT 
Rating:
5.0

Customer did not leave a comment.

LUCIUS WHITE 
Rating:
5.0

Customer did not leave a comment.

RICHARD CAVAZOS 
Rating:
4.0

Customer did not leave a comment.

Mohammed Kamoona 
Rating:
5.0

nothing! it was great!!

kanea douglas 
Rating:
5.0

Continue to maintain the level of customer service that is already in place.

SEDRICK NELSON 
Rating:
4.0

Customer did not leave a comment.

Alexander Mcmillian 
Rating:
2.0

They explain to me wrong information

Mohammed Alfaraj 
Rating:
5.0

Only one thing the return equipment button on the app takes you back to first screen

Richard Gryglas 
Rating:
3.0

Customer did not leave a comment.

Bill Donahee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie Calo 
Rating:
4.0

The truck was as advertised and very affordable. The ability to rent after hours is a game changer .

Leonardo Castoreno 
Rating:
1.0

Not good at all

Patrice Hill 
Rating:
5.0

Customer did not leave a comment.

James Hecker 
Rating:
5.0

I really recommend all people to helping hands and Thanks Again UHaul for the fantastic jobs you do for our safety

Drwey Lawson 
Rating:
5.0

Customer did not leave a comment.

Ameer Mousa 
Rating:
5.0

Truck was in very good shape and clean. Customer service was good. Very smooth move.

Racheal Lee 
Rating:
5.0

Customer did not leave a comment.

Aimee Fowler 
Rating:
5.0

Customer did not leave a comment.

Ameer Mousa 
Rating:
5.0

Customer did not leave a comment.

Jennifer Eckersley 
Rating:
5.0

Customer did not leave a comment.

Garnett Williams 
Rating:
5.0

Customer did not leave a comment.

Islam Gad 
Rating:
1.0

Vehicle had warning lights on,no windshield washer fluid the inside of the windshield so filthy and could hardly see through it. It smelled like armpits! The woman who helped me was great though, very nice professional courteous and efficient

Heather Randall 
Rating:
5.0

I came in on 12/20/23 @5, and there was an issue with my account so I had to call customer service. While waiting a long while on hold, the crew on that day and time kept me entertained. I appreciate that because I was frustrated with the long hold time. I’ve never had any issues getting a truck from here. Overall I would recommend their business.

rye theriot 
Rating:
5.0

The Staff person was friendly and helpful. I arrived about 30 minutes early but they prepared truck immediately. I appreciate the counter person performing the check-in vs me doing the self check-in on the app. Things went very smoothly.

Connie Haist 
Rating:
4.0

NA

Jacqueline Clark 
Rating:
5.0

Terrific experience; great personnel; rented 8x10 inclosed trailer; towed well; clean; only one difficulty- tongue too heavy to lift from hitch for me - needed a jack. Otherwise all was very positive. Thanks, Sam Woodard [Mich. Ave. Store]

JIMMY woodard 
Rating:
4.0

Customer did not leave a comment.

pamela chace 
Rating:
3.0

The truck needs mechanical work. It was an unpleasant ride from Michigan to Tennessee. First of all, the steering wheel was off center so the speedometer was hard to see. It also pulled real bad to the right. And lastly, there was a bad tire vibration from about 50-70 mph. It about rattled me to death

Jonathan Jenkins 
Rating:
5.0

All went very smoothly. Service was very efficient.

Joel Baseley 
Rating:
5.0

Very pleasant and helpful

betty copen  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dave Colling 
Rating:
5.0

All was Amazingggggg

Robbin Matthews 
Rating:
4.0

manager was helpful.

Chevian Brown 
Rating:
3.0

I reserved a U-Haul truck in Beltsville, MD about 2 years ago with my in-law, Tyrone Massey, but I’m still receiving the notifications. Tyrone has attempted several times to add his email address. Please check the records to add his email address and remove mine.

TYRONE MASSEY 
Rating:
5.0

Customer did not leave a comment.

Michael Polk 
Rating:
5.0

The evening staff were very helpful.

Jenifer Courlas  |  First Impressions 
Rating:
5.0

The Truck has no heat. With temp 28 F, I had to wipe the front windshield from inside than I froze all the way until I returned it back

Adam Nada 
Rating:
5.0

Great service

Thomas Harris 
Rating:
3.0

I never got a copy of my receipt

Charles Schock 
Rating:
5.0

They made the drop off easy and answered any questions I had effortlessly. The only complaint I possibly could make about the location is the parking lot need to be repaved.

bianca wallace 
Rating:
5.0

I was charged a $45 coverage that I did not select on my online order. I was not pleased.

Eric Williams 
Rating:
3.0

Customer did not leave a comment.

RAMIZ SAMEER-AYE KARWASH 
Rating:
5.0

Customer did not leave a comment.

Tori Torrence 
Rating:
5.0

Customer did not leave a comment.

Sarah Webber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marina Hollins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Goodloe  |  Overall Experience 
Rating:
5.0

Staff was absolutely marvelous !

Tiana Gwess  |  First Impressions 
Rating:
2.0

THE MANAGER NEVER GETS BACK TO YOU EVEN WHEN YOU LEAVE MULTIPLE MESSAGES ON AN URGENT MATTER.

jennifer basco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ivory Burks  |  First Impressions 
Rating:
4.0

Excellent staff, and a nice size storage area. My only wish; A better way too get my things up to my unit. Overall, very happy with my service. K. Smith

Kim Smith  |  First Impressions 
Rating:
5.0

Staff members are polite and respectful. They are always helpful and knowledgeable about what they do.

Jeanette williams  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Calida Frierson  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Mia Thomas  |  Overall Experience 
Rating:
2.0

There was a foul odor coming from the storage unit on the inside. It smelt like rotting flesh…I’m 99.9% sure there was a body in there decomposing.

Wendy Braswell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASHLEY CAMARENA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latosha Ford   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEROY PRINCE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

larry Frederick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CANDACE RENAE DURR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joann Patterson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dominic Parise  |  Overall Experience 
Rating:
4.0

The sizes were weird, I worked in management for the storage industry for three years and never seen storages with less then a ten for ceiling height for the same costs or more than other facilities. We stayed at this facility because of time restraints not for the prices. And even though we rented a truck from one city to another we were not given a free months rental. For these reasons and the fact that the new way for checking trucks in and out sucks, there is no where to put in notes for what you see on the truck. That system should definitely be changed to be made more customer friendly

Mary watters  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jessica Smith  |  First Impressions 
Rating:
5.0

Thank you. It was a pleasant experience doing business with you .

Maralene Birse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg Ivory  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maralene Birse  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VIVIAN TINCH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pauleen Vanbuhler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Waltiere  |  Overall Experience 
Rating:
3.0

Something leak on my stuff and put mold on it lost my bed springs and tables

LAWRENCE WILSON  |  Overall Experience 
Rating:
5.0

Thank you for everything

delia tarver'stinson  |  First Impressions 
Rating:
4.0

Very good

Kelly Davis  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roxanne Hopkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karmen wilson  |  Overall Experience 
Rating:
5.0

No problems Excellent STAFF

Sandy Haywood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Murray Crawford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon Dotson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

janice Flowers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Miree  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Texie Neal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Furman Owens  |  Overall Experience 
Rating:
4.0

I liked the service. The staff remained professional. I was a quick and simple transaction for the storage space.

KYLE ELIJAH JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE DENHAM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Grant  |  Overall Experience 
Rating:
5.0

First time used and amused to see how simplified the process is for a new user. Great service experience.

PIYUSH KUMAR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne Dowd  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tracey Kostamo  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

dwayne jackson  |  First Impressions 
Rating:
5.0

Over the 2+ years I had the unit anytime I needed assistance, staff was professional and kind. Always willing to help. Great experience overall. Thank you!

Tracy Latarski  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Audrey Brahim  |  Overall Experience 
Rating:
5.0

Very pleased and no complaints

larry dixon  |  Overall Experience 
Rating:
5.0

The staff was awesome courteous and polite

Furman Owens  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CHRISHANDA NICHO REYNOLDS  |  Overall Experience 
Rating:
5.0

N/A

taira gee  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

David OReilly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna Dowdell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna Norman  |  First Impressions 
Rating:
5.0

Staff was very kind and helpful especially Alexa at the Inkster store

Rebecca Brown  |  Overall Experience 
Rating:
5.0

Alexa was very kind helpful and professional. She was so very helpful She answered all my questions

Rebecca Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Sandusky  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Harris  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donna Dowdell  |  First Impressions 
Rating:
5.0

I've been with this company at least 10 years or more and I understand the rates go up but , it's very convenient to have your stuff stored away and don't have to worry about it. Also I have recommend this company to my family and Friends.

james Harvey  |  First Impressions 
Rating:
4.0

U-Haul provided great customer service and my items were well secured.

Michelle lyons  |  Overall Experience 
Rating:
5.0

Key card had to be swiped several times to gain entry.

Richard Waltiere  |  Overall Experience 
Rating:
3.0

The unit was not properly cleaned before we moved our things in so some of my furniture got dirty.

Alesha Randall  |  Overall Experience 
Rating:
1.0

It was so nasty there was dead cockroach's in the bathroom and hallway. Wish I could have went somewhere else but it was to late on a Sunday. I do not recommend this storage to anyone.

robert crawford  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful will be a customer in the future. Also will recommend the use of this facility.

miya bolden  |  Overall Experience 
Rating:
5.0

Clean and well run...

JOHNNIE DENHAM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

danielle ridgeway  |  First Impressions 
Rating:
5.0

Very clean and polite and helpful thanks again

Nicole Reedus  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mickeal Turner  |  First Impressions 
Rating:
5.0

I’m really happy with my decision to get a Storage unit.

Beatrice Wilson  |  First Impressions 
Rating:
3.0

Move in was easy back in July but since then I’ve had issues every month paying my bill. Last month I was put on auto pay when I didn’t authorize it and could not remove online and this month I couldn’t pay my bill at all because it kept saying I had nothing there in my name although I used to see it under my account and I associated the storage with my account multiple times. Customer service is great but the website is janky for a company that probably profits greatly. Get an upgrade

catherine patillo  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

regina breman  |  First Impressions 
Rating:
4.0

Very clean facility

Nicole Reedus  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Talicia Hollins  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ralph Greer  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jamesandre Hunter  |  First Impressions 
Rating:
5.0

I love renting from uhaul , you guys are the best and very helpful when needed thanks, I will most definitely refer and keep coming when I need you all, thanks for the self storage and rental , very easy and helpful and respectful..

Talicia Hollins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LATONIA DONYALE WHIGHAM-BROWN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

leslie hampton  |  Overall Experience 
Rating:
5.0

Blessings from the most high

Rachel Tatum  |  First Impressions 
Rating:
5.0

Wonder Staff. Very professional.

LORETTA MAE CHATMON  |  Overall Experience 
Rating:
5.0

The only thing that I have to say is, I was told many times that in order to change my payment date I would have to come into the Uhaul store, and I could do it that way! So when I went into Uhaul Storage and spoke with an agent she called her supervisor. Apparently, the supervisor replied to the agent that I could do it but I would have to pay up several months first in advance. I never heard of such during all of the time, that I had talked with an agent while I was making my monthly payment. Fixed incomes can't afford to pay up several months in advance just to have the due date changed. I understand going up on the storage fee. But, having to pay up several months in advance is a bit too much. 🙏🏽💙✌🏽I tried to resolve the issue before leaving. Oh, and I had to purchase another lock and key. But, in order to have it put on, I have to call their locksmith to have a lock of theirs cut off. And charge me $40.00. I don't feel that is right. Not at all. Ijs! For a long time, the customer. It's just time for me to get my belongings asap.

Suzette Bell  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

BILLY DIUGUID JR  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tanji Crawley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margaret Daley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal Washington  |  Overall Experience 
Rating:
5.0

This location has the most professional staff I've encountered in a while and and always clean with reasonable prices and units. I'm a recurring customer and will choose this location everytime I need to. Thank You Ms. Shannon for your services.

Felicia Patterson  |  Overall Experience 
Rating:
3.0

Will use again it was clean

Janice Rachal  |  Overall Experience 
Rating:
3.0

Whould use again

Janice Rachal  |  First Impressions 
Rating:
1.0

Had to get two units cause what we reserved was not supplied at the site requested. Poor communication. Would never use Uhal again for anything….

GYNET CANADY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN Oscar Davis  |  First Impressions 
Rating:
4.0

Paying online was a challenge and adding someone to the account was as well but its served the purpose Thanks Again

Donna Johnson  |  Overall Experience 
Rating:
2.0

I still do not have access to my unit

Tamera Reed  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorraine Wilcox  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

AUTUMN ANTONETTE LAWRENCE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Dixon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolanda Houston  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lashawn Wilson  |  Overall Experience 
Rating:
2.0

The reservation of the unit went smooth. However, the key card stopped working to let me check in and move my items in. Gratefully, the store was still open, and 30 minutes before closing, they were able to fix my card. However, once I finally entered the facility, there was a customer lock on the unit which I had not put on there. There was no one available until Monday to cut the lock off, so 10 minutes before store closing, I had to be re-assigned to another unit. I am appreciate of the employee, MacKenzie (sp?), that spoke with manager and helped me get a bigger unit and a month free for the issues.

Tara Pope  |  First Impressions 
Rating:
3.0

There’s stairs to get to the unit, no ac moving in and out is hard

Rennica Merida  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terence Prater  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vonna Wilkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

niko jones  |  Overall Experience 
Rating:
4.0

I Appreciate Mrs. Shannon for working with me at the late hour, I look forward to renting with you All. 😀

octavia smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tiarra Walker  |  Overall Experience 
Rating:
5.0

Overall experience was excellent.

Carolyn Wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SIMONE JANEAN FIKES  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jason O'Dale  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

PAIGE DEANDREA SPEARS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Byron PAISLEY  |  Overall Experience 
Rating:
1.0

the storage units smell like urine, cigarettes and fish it looks as though storages are never cleaned and never been cleaned before renting to the next customer. The storages are also not closed off which puts customers belongings at high risk for been contaminated by other customers items in storage example if someone has bedbugs and they spread my items aren’t protected because there’s a opening at the top. The price of a 4x6x8 is 70 bucks which is outrageous compared to the amount of storage you are getting, management is horrible and not easy to speak to I asked to speak to a manager and they refused to come out only kept sending the employee back and forth communication was awful and each person I spoke to gave my information that was correct they overcharged me and the manager still refused to speak with me. I had to call corporate to get things fixed properly which corporate was able to do but this store location is horrible the storage units are unsanitary and the staff needs to all get on boards with knowing the policy and prices because they amount of misinformation that was being giving out is ridiculous. If wasn’t for the employee that checked me out I wouldn’t have even gave a star my overall experience has been horrible 0/10 I would never recommend you guys to anyone

Kameron Dortch  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gina Triplett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHAD THOMAS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sherry Bliss  |  Overall Experience 
Rating:
5.0

Thank yall

JERRY THOMPSON  |  Overall Experience 
Rating:
2.0

This whole experience from the beginning was a significant disappointment then having a u haul truck that shook the whole drive for 11 hours was extremely hard to Handle on the highway, it should have never been rented out of state ,then check in was crazy I had experienced another customer yelling and cursing at staff and management inside the office and the whole parking lot at inkster location needs alot of work took way too long to check in staff seemed not trained in computer check in or renting storage rentals it was alot of other staff asking each other how to do this and how to do that took almost 2 hours to do check in ,I would have never expected this in the past with u haul I would love to speak to someone from the main office about my experience

Dennis Pasnik  |  First Impressions 
Rating:
4.0

I like that you can leave a call back number instead of making multiple calls trying to reach them.

JUDY ANN ROWLANDS  |  Overall Experience 
Rating:
1.0

Horrible Manager should be fired after I talk to ceo

Maryann Mullinax  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tracey Kostamo  |  First Impressions 
Rating:
5.0

I called March 8th 2022 and informed a person that I would no longer need the services and that my unit had been cleaned out. She stated she would notate the account but then I began receiving emails saying I owed please change your members to check the accounts before sending the emails.

renae byers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shayna Roney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sunshine cox  |  Overall Experience 
Rating:
3.0

there was one point in time where i was offered to come get my things without all the extra charges and i just feel like they made it harder to get my stuff. so i got my hopes up for no reason and still ended up having to put my stuff up for auction.

Chynna Hill  |  Overall Experience 
Rating:
5.0

I was very satisfied with my storage unit and the level of professionalism of the staff at the Inkster location with my move in and move out experience.

Norma McDaniel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Sandusky  |  First Impressions 
Rating:
2.0

There was missing items that were in storage this his mother that came and close the room realizing all his thins were missing ALFREDA Pope )734)858-7188

James Pope  |  Overall Experience 
Rating:
4.0

I appreciate the facility was heated. I wanted a bigger unit but none were available so I had to go to another site

Carina Jackson  |  Overall Experience 
Rating:
5.0

Very helpful and patient!

Shetina Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SIMONE REESE  |  First Impressions 
Rating:
3.0

No freight elevator?? I wish I was told. I had to lug all my sht up stairs.

Raymond Barnard  |  First Impressions 
Rating:
4.0

No complaints about this location. Very friendly staff, always clean, very well lit.

davida sumler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine Saunders  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rachel Nichol  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORETTA MAE CHATMON  |  Overall Experience 
Rating:
5.0

Everyone was vet nice and helpful, will recommend to family and friends.

Abony Austin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gina premo  |  Overall Experience 
Rating:
5.0

The staff was very kind, considerate and helpful. I would recommend u haul to family and friends.

daniel crain  |  Overall Experience 
Rating:
5.0

Good experience

nkwane young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Akeem Martin  |  Overall Experience 
Rating:
5.0

Need to have buzzer or phone in storage at Michigan Ave in Inkster Michigan in event person is locked in

denise lyons  |  Overall Experience 
Rating:
5.0

Eric had excellent customer service and I recommend to all for convenient and professional service

AHMAD HAZIME  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mikhail lloyd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAKILLA LAKISHA PARKS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wyneika Bullock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelle bell  |  Overall Experience 
Rating:
2.0

First, I did not intend to use this facility. I was promised/reserved one in Ann Arbor, with a month free that came along with my rental of a trailer for a move from Virginia. When we arrived in Ann Arbor, of course, there was nothing available, not even a mobile box. They sent us to Inkster, who honored the first month free but didn't have the smaller size (less expensive unit) we were promised so we were pushed into a larger more expensive unit. Bait and switch comes to mind, and as much business as I've given your company I find it highly disappointing. I asked, at least, if I could get the the unit at the same price promised for the Ann Arbor unit. The manager said she had no control over the pricing and couldn't help me. So, here I am needing to return the trailer and no where (after the second site) to store my belongings (and I'd just driven several hundred miles.) Did I feel taken advantage of. Yes I did. And I will tell anyone who asks. It's clear your company recognizes that moving is no fun; it's also clear you practice predatory pricing and business tactics that take advantage of stressed out customers. You could change that with a simple policy: Ensure your site managers have the ability to make adjustments to help customers when your company fails to deliver what is promised -- particularly when they're sent to another city when you fail to have the reservation available.

Christine Uthoff  |  Overall Experience 
Rating:
5.0

I love U Haul! - Inkster Michigan 😊

goldie bain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanda Owens  |  Overall Experience 
Rating:
5.0

The employees have been very helpful thank you.

Betty Copen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Johnson  |  First Impressions 
Rating:
3.0

I bought a lock from uhaul and the lock broke the 1sr day and they wanted me to pay to have it cut off THAT WAS. VERY UNPROFESSIONAL

demond adams  |  First Impressions 
Rating:
3.0

The only experience I had that seemed off was with the way the contract was started. The employee recorded was the date I moved with the rented truck. I rented the storage about a week earlier So when I called to see what day my bill was due I was told the wrong date Then they charged me late fee of $25. I disputed it of course and was able to get a refund. The 2nd time I paid the bill on the due date and again was charged the late fee.I called again and was told the payment needed to be there on the due date as this time I received no credit. Then later I learned the correct one. I had a 5 day window to pay before being charged a late fee U-Haul needs to train their employees better so everybody can be on the same page. After I vacated the storage with a truck tental; I was called to tell them what date I closed the rental because it wasn't recorded properly. That is poorly conducted business to relay to customers.

Jacqueline Evans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Hinson  |  Overall Experience 
Rating:
5.0

Super helpful ladies!

brittany jenkins  |  First Impressions 
Rating:
5.0

I was so happy i came here after having a really bad day.. She was amazing and got the truck and storage size the day on needed when 4 other uhauls did not. We be back and for sure recommend..

BRIDGETTE PIPKIN  |  First Impressions 
Rating:
3.0

When I got my storage unit there was a lock on the door it took them a minute to get it off. Made us late t the deadline to have the truck back.

Veronica Gaines  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL LEE COCHRAN  |  Overall Experience 
Rating:
3.0

I had a few issues but corporate should compensate. Thank you for everything you guys have done for me. Even though it wasnt much.

BRENDA TORRES  |  Overall Experience 
Rating:
4.0

The only fault i had was with the mix up with my unit. The first one given to me didn't compete the auction process and was still locked up. Fortunately, there was another unit available.

CHARLES WRIGHT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

janice Flowers  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ELISA KUCZERA  |  First Impressions 
Rating:
3.0

One time while checking in, one of the desk people were rude when I asked how to check in correctly. I had only been one other time and didn’t have to use my card because they checked me in. When I checked out, they did not follow through with the online check out and I received a bill with a late charge. I spend 20 minutes on hold to talk to someone to get it taken care of. Did not have to pay, thankfully.

Rebecca Dunne  |  Overall Experience 
Rating:
4.0

The only problem we had was that the storage unit itself was very dark. There was no light inside and the hall light outside the unit was burnt out making it hard to see.

Lisa Earl  |  Overall Experience 
Rating:
2.0

The storage unit I reserved by phone and with credit card was not available when I showed up. The access card failed to work after several attempts and the unit was not climate controlled. Super hot and archaic.

Diamond Green  |  First Impressions 
Rating:
1.0

We were pushed to pay for insurance were told they get leeks you should insure it. I was right with time or else I would of gone else where for storage we were also told since you rented 4 days you get the biggest room instead we got the smallest because the big room was on second floor no elevators I would die to move my heavy items on the stairs. Last time using u haul storage or unless I get some kind of credit for the trouble we were givin also was told drop off the truck there it's ok then when done we were told no you can not we had to drive another 20 mnt to another location for drop off. Frustrated and tired ....

MOHAMAD SALIMI  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

ALTHEA JORDAN  |  Overall Experience 
Rating:
5.0

storage unit accommodates my needs, but wish you would allow a waiting list for ground floor units...

tommie mckinney  |  First Impressions 
Rating:
5.0

I was promised a lock and it wasn’t inside the unit upon arrival and I had to leave and get a lock to lock up my storage.

Marquette Jones  |  Online Move In 
Rating:
5.0

A Great Place!

BARBARA DONALD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAN HOOPER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marcia smith  |  Overall Experience 
Rating:
5.0

I never rented a unit before and they made it simple explained everything very well and was very helpful. I like the easy access to my unit as well You can just pull your whole van in there or truck unload everything and back back out It's very convenient facility.

BARBRA JOAN WAEGNER  |  First Impressions 
Rating:
5.0

Location staff was very professional, courteous and customer service friendly.

Norma McDaniel  |  First Impressions 
Rating:
4.0

Could have used more help at the counter. People were very nice and helpful.

Lisa Earl  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ron Rhodes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

takina davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CONNIE KOSATKA  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Betty Copen  |  First Impressions 
Rating:
5.0

I appreciate the help from the staff was excellent.

Gina Triplett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cassell Campbell  |  Overall Experience 
Rating:
1.0

Very unhappy customer I have been pay for my storage unit for last 4 yrs I am single mom with two boys we are broken spirits cuz they sold my unit without hear from me first they knew I am deaf they need to text me or email but I haven’t got receive my letter in mail box when I told my new address ....no body listen and I was only 2 months behind but I always caught up pay 3 months or more no problem until now it’s gone they didn’t bother look at my history and see how long I have been pay for and go for it sold my unit it torn my heart a pieces I had no way to contact when my internet down it requires high speed internet to call relay and no car to drive there but they know better by my long time 4 years history now I am unhappy customer why would I leave a great comment when my spirit is broken and my boys too

Merry srantJeskos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ann Peterson  |  Online Move In 
Rating:
5.0

Honesty, courtesy and business oriented moreover availability. That manager of Wayne needs to come here to learn business model and how to manage a team.

MOHAMED MBOUP  |  Overall Experience 
Rating:
5.0

When I arrived at the storage, the room I reserved turn out to be already taken, with no other rooms of that size available. U-Haul needs to keep the list of available rooms up to date better so as not to list unavailable rooms.

JOHN SWITZER  |  First Impressions 
Rating:
5.0

Extremely nice, helpful people. I will refer to anyone that needs a professional storage facility. First class. THANK YOU TO EVERYONE ONE THERE. Thanks Shannon!

David Olesky  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAWNISE ELAINE BURKS  |  First Impressions 
Rating:
5.0

I had a unit for five years. Not one problem with uhaul storage! My belongings were safe and easy to get to!

JENAFIR KENNEDY  |  Overall Experience 
Rating:
5.0

The staff representative was extremely helpful, professional, efficient, and pleasant. Attitude is just as important as good service and good product, if not more so. Thank you for making it easy to be a returning customer.

Carolyn Wright  |  First Impressions 
Rating:
5.0

Thank you ! I had a good experience with this location! Good service and nice helpful staff .

Pamela Newton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Mendez  |  Overall Experience 
Rating:
3.0

I feel the storage units should have a light inside so you can see and I discovered that previously my unit had a rodent problem because it was a device in there for that and I didn't like that. Also, I really didn't like the caucasian lady that work in the store with multiple hair color ( blue, yellow) she had a attitude. Sometimes you go in there, some employees finish their conversation and then say can I help you? Better customer service training.

RONADA CAMILLE JENKINS  |  Overall Experience 
Rating:
5.0

Staff was always enjoyable and helpful

Thomas Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marina Hollins  |  First Impressions 
Rating:
5.0

Professional Customer Service, friendly atmosphere, reasonable rates with all my moving products I would need. One stop shop!! Thanks guys and gals

Felicia Patterson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sofia Ellis  |  First Impressions 
Rating:
5.0

U HAUL Inkster facilities was clean and secure and had flexible hours. The staffs were also very friendly.

Sean Jackson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Eleanor Weatherspoon  |  Overall Experience 
Rating:
1.0

Chameika, one of the clerks, was not very helpful in helping me to understand why I was quoted for the wrong size storage unit. She kept saying that it wasn’t her responsibility if the U-Haul call center staff made an error. I felt this was unacceptable because I had my movers waiting in the parking lot for her to reassign me a space, and when she did, she initially wanted to charge me for a higher-than-quoted-for rate. Very disappointing experience, especially since my experience renting a storage unit from this place in the past was impeccable. I emailed the manager, Shannon, in order to discuss this issue and am currently waiting to hear back from her.

Iyantta howell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Grace Randolph  |  First Impressions 
Rating:
4.0

Good, convenient location. Friendly and knowledgeable team.

kathy page  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

amanda mheisen  |  Overall Experience 
Rating:
5.0

Excellent Job From The Whole Team ,That I Enter Acted With.

Darren Donald  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

serena johnson  |  Overall Experience 
Rating:
3.0

Storage space just a little to small height wise.

PRESTON POPE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Eastep  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MR. LYNN DERRICK  |  Overall Experience 
Rating:
5.0

U-Haul is everything I wanted and needed for many years. I would most definitely use them again in the future.

VINCENT CRANFORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shonta Morgan  |  Overall Experience 
Rating:
5.0

Great customer service!

cherise ford  |  First Impressions 
Rating:
5.0

Great customer service, will take care of every need with a smile.

Janelle Woodard  |  Overall Experience 
Rating:
5.0

Everyone was extremely helpful. Especially the man who helped us carry up a very heavy table. I'll reccomend to my friends.

Rebeccamargaret Scharr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

crystal moon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christina Davis  |  First Impressions 
Rating:
4.0

Very easy and quick process especially if u pre-register on line. Very affordable prices. Knowledgeable and friendly employees. I would definitely recommend them to anyone and use the services again.

Lashawna Mclin  |  Overall Experience 
Rating:
5.0

The Manager Shannon was a great help.

Vonda Vaughn  |  Overall Experience 
Rating:
5.0

our first truck rental .. everyone was nice and explained everything to us .. if we need to rent a truck we'll be back thanks to all

robert webb  |  Overall Experience 
Rating:
4.0

first time using U-Haul.. it was an experience for sure . we rented a truck and a storage unit .. the ladies behind the desk were very patient and even training a new person at the same time..

robert webb  |  First Impressions 
Rating:
4.0

Clean units, never had any issues. Staff was very helpful and always courteous. Manager helped me so much with a couple of problems. Thank you Inkster UHAUL. Sincerely Jeanette Williams

jeanette williams  |  Overall Experience 
Rating:
5.0

Staff was helpful and nice.

Tasha Gardner  |  Overall Experience 
Rating:
3.0

I won't go into the overpriced facility. I was there far too long....and spent $5600.00 while there. There were other issues, but it is what it is.

JOSEPH THURMAN  |  Overall Experience 
Rating:
5.0

My storage stay was good

KANDETTE WALKER  |  Overall Experience 
Rating:
5.0

Great customer service!

Keiona Grizzard  |  Overall Experience 
Rating:
5.0

Service manager was very helpful and courteous.

reka dobbins  |  First Impressions 
Rating:
2.0

On the phone I was told that I would be able to drive up to my unit. However, come to find out that is not an option after 6:55 p.m. I was also told it was an elevator which was not the case.

Trisha Jackson  |  First Impressions 
Rating:
4.0

This Uhaul facility is great. Never had any problems.

Ahzhineke Harris  |  Overall Experience 
Rating:
5.0

This facility is one of the best ever used. Secure, clean and easily accessible during business hours. The staff was professional, but very friendly and always responded to any concerns positively.

Shirley Steward  |  Overall Experience 
Rating:
4.0

See reply letter

Connie Steward  |  Overall Experience 
Rating:
4.0

Wait time was a bit long

john gilbert  |  First Impressions 
Rating:
5.0

Smooth experience

Michael Byrd  |  Overall Experience 
Rating:
3.0

Getting a hold of someone at the actual location is impossible and when you leave a message for a return call no one returns call. Customer service was awful!!!! Facility was just fine!

Linda Shaaban  |  Overall Experience 
Rating:
5.0

I thought the Mgr Shanon was extremely help full with resolving issues on my rental unit. I’ve done business for many year with U-haul . The manager and staff of Inkster has insured my return .

CONNIE LIPSCOMB  |  Overall Experience 
Rating:
3.0

Employees are very nice and helpful

Connie Steward  |  First Impressions 
Rating:
1.0

Management and staff are not properly trained to handle issues. They do not tear customers with respect.

JOHN SANDLIN  |  Overall Experience 
Rating:
3.0

Over charge myself. The man name Richard who works there went out to the truck with me and initial showing that the gas and mileage was not accurate I was charged and extra $8.25 when I had putting mo

Traycee Jackson  |  First Impressions 
Rating:
5.0

A perfect experience. The young men i dealt with early in the morning were courteous , knowledgeable, and had me in and out. In addition, the facility is first class.

KENNETH JASINA  |  First Impressions 
Rating:
1.0

My unit flooded and I’m awaiting my insurance adjustment voucher. So sad and inconvenienced. I’m very bothered by this whole encounter and having to pay every month for all my belongings to be ruined!

YOLONDA COOK  |  Overall Experience 
Rating:
5.0

I had an excellent experience. Every time I came in it was continuous. No one never changed, day to day. The staff here has the some of the best people working here. Great job Inkster U Haul...

Lakisha Williams  |  Overall Experience 
Rating:
5.0

Great experience and very helpful. I would recommend U-Haul to everyone. Thank You for all your help.

gray william  |  First Impressions 
Rating:
5.0

Thank you for your good and friendly and helpful service

Katherine Stallings  |  Overall Experience 
Rating:
5.0

Great customer service! Mr. Jeff F. went above and beyond his job to make my move as easy as possible. He should give lessons on how to give great customer service. Thanks U-haul and Jeff!!

Janelle Woodard  |  First Impressions 
Rating:
2.0

I had a problem with having to pay after office closed...No 24hr. access was a real problem for me

pamela lundy  |  Overall Experience 
Rating:
5.0

We used this storage facility for a few years, NEVER HAD A PROBLEM!!! Customer service was always pleasant & professional. Recommend this facility HIGHLY!!!

SHARON CALDWELL  |  Overall Experience 
Rating:
5.0

Good service, no issues. Hours were okay, and times when I didn't have my swipe key, I was able to be let in by the staff! Great location all in all.

Shaina Jones  |  Overall Experience 
Rating:
5.0

They are fair with everything they are curious to everyone

YOLANDA RENDLES  |  Overall Experience 
Rating:
5.0

Thank you guys so much for everything. You guys are wonderful. Can’t wait to be a customer in the future with you guys as well whenever it is needed.

mercedes meade  |  Overall Experience 
Rating:
5.0

Very satisfying

THOMAS MARTIN  |  Overall Experience 
Rating:
5.0

Excellent Service

charsetta williams  |  Overall Experience 
Rating:
4.0

My move went smoothly and would use a Ubox again.

Diane thompson  |  Overall Experience 
Rating:
5.0

Drive inside to storage units should be longer to access than 7:00p.m.

Micheal McCormck  |  Overall Experience 
Rating:
5.0

Very helpful!

FELICIA pears  |  Overall Experience 
Rating:
5.0

Staff were very helpful. Definetely would use again and recommend

Janet Gutowski  |  Overall Experience 
Rating:
4.0

Your service was above average. All questions were answered in a polite and businesslike manner.. THANK YOU VERY MUCH.

DAMUS VANOVER  |  Reservation 
Rating:
5.0

Katy at the Inkster location was wonderful! She was very professional and knowledgeable, and gave me quick service. You should give her a raise!

nicholas hollingsworth  |  Reservation 
Rating:
5.0

Happy

Vanessa Moseley  |  Overall Experience 
Rating:
4.0

Only complaint I have is the rental fee is over priced.

Lyle Yarwood  |  Overall Experience 
Rating:
4.0

The staff were very personable and professional. I would definitely recommend to a friend.

TARA TOVAR  |  Reservation 
Rating:
1.0

..

KENTRAIL FICKLING  |  Overall Experience 
Rating:
3.0

You said you could not deliver Upods as contracted because of broken truck. We were told to find/rent truck to get Upods. We refused as we’d paid for delivery. You figured it out. Added stress to day

Gayle Yvonne  |  Overall Experience 
Rating:
5.0

The customer service at U haul in Inkster Mi was excellent very efficient on the phone and in person

Mahasin Akhtab  |  Reservation 
Rating:
4.0

entry cards should be improved it took several swipes before they activated the door to enter

eldora ross  |  Overall Experience 
Rating:
4.0

Delivered uboxes and picked up empty ones in timely manner.

SHIRLEY DURHAM  |  Overall Experience 
Rating:
4.0

Found the employees to be friendly, courteous and knowledgeable. Very helpful in picking unit for my needs.

shirley steward  |  Reservation 
Rating:
3.0

I was very surprised at the lack of follow up after (9) yrs. I closed out my unit, in-person on July 31st and the responsibility of management to close out the account "timely" wasn't carried out.

GREGORY PARKS JR  |  Overall Experience 
Rating:
5.0

Beautiful staff

JOANNE THOMPSON  |  Reservation 
Rating:
1.0

I stopped the service and still receiving calls from them to pay my rent even though it was stopped long time ago

MAHMOUD JRAB  |  Overall Experience 
Rating:
5.0

The place and people were great and helpful. I only wish it was 24hour access to the storage. I so would recommend to anyone.

michael roman  |  Overall Experience 
Rating:
5.0

Note to Corporate Office. Consider capability to take name & phone # of caller & get back to them rather than wait time of 20+ minutes to speak to the representative. Thanks

SANDRA OATES  |  Overall Experience 
Rating:
5.0

I didn't like the fact that I started at one price, to only have an increase in rate. I believe that my rate should have stayed the same as the original contract, being I never signed a new contract.

JAI SIMON  |  Overall Experience 
Rating:
4.0

I will use this location again

Yonandah Nimely  |  Overall Experience 
Rating:
1.0

The lighting was horrible after 5 mins the lights in my unit would turn off and id end up trying to move stuff in the dark, falling and tripping and hurting myself. I will never use uhual ever again.

RYAN PAPPAS  |  Overall Experience 
No reviews have been submitted for this location.

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