Customer Reviews for U-Haul Moving & Storage of Idaho Falls

Rating:

5.0

Shoutout to Nathan for helping out when plans didn’t go my way (thanks department of public works). I’ll be coming here again for sure!

Rating:

5.0

I have used this location many times, Kai has done a great job with this location and always goes out of her way to make sure I'm taken care of. Personable and professional! 10 stars for this location. Always on top of their stuff.

Rating:

5.0

No improvements are needed at this location. It was a quick and easy process to rent a cargo van. A very courteous and efficient representative The vehicle was in excellent condition.

Rating:

5.0

Went above and beyond to get us taken care of!

Rating:

5.0

Great service

Rating:

5.0

Great customer service

Rating:

5.0

I can't think of anything I

Rating:

1.0

This was by far the absolute worst truck I've ever driven. There was 6-10 inches of play in the steering wheel. it dropped acceleration on every hill. It was the biggest piece of JUNK ever allowed on the road. Truck number TT3662F SHOULD NEVER BE ALLOWED ON THE ROAD AGAIN. It is a danger to everyone on the road. You told me the truck was due back on Tuesday 3/26/24 I returned on Tuesday and was charged 2 extra days. UHAUL SUCKS!!! I will never use you again. Worst company I have ever delt with.... This will be reported on every social media site possible. Worst experience ever. Give me a refund.....

Rating:

5.0

The only problem I’m having is getting my $60 refund they gave me a receipt telling me that it was sent to my bank card but it hasn’t gotten there yet and I dropped it off on 25 March 2024 which was the date that I’m supposed to drop it off and they said I get my $60 refund back but I still haven’t gotten it on my bank account

Rating:

5.0

It was full of pet hair. Opened my window and had hair flying around the entire trip. Trash behind both seats. Otherwise it was ok.

Rating:

5.0

They marked the level of gas at 3/4 of a tank, I drove 20 miles and put 15.00 dollars back in before returning. Upon arrival they charged me an additional 18.00 for gas.

Rating:

2.0

Make sure the people know what they are doing. My trailer came off the hitch. Almost caused me to wreck

Rating:

5.0

Nice people who did their best!

Rating:

4.0

The vehicle got stuck in snow twice. I had to get it unstuck and ended up being a few minutes late and a few miles over the estimate. They weren't exactly understanding. Was told by someone if I had used the 15' truck instead of the 10' it would have worked better in the snow. Maybe someone at the office would have this info and could have informed me. The tires were not rated for snow and I paid $100 out of pocket to get unstuck. They didn't clean the snow off the tailgate which is where you load everything, so sort of annoying. Overall they can't control the snow so it was an ok experience.

Rating:

1.0

Fire Tammy and get someone that actually upholds the job’s duties. They need to ensure that the trucks are inspected!!! It’s so dangerous!! I was driving a death truck on wheels. Let’s see you drive a truck with a busted engine.

Rating:

5.0

Great people and a good unit, I will gladly pick that particular area if I need future storage

Rating:

5.0

You folks were splendid. Thanks especially to the fellow for helping with my nearly flat tire. Look for a review on Google maps in the near future. Peace 🕊️, Jeremy

Rating:

2.0

No room to turn the truck around in the parking lot. Very dangerous and cramped setup.

Rating:

4.0

The service was good, it was quick in and out, but the ratchets on the car trailer needed maintained, they were rusty and very difficult to use. Also there was dirt and gravel on the trailer when I picked it up.

Rating:

4.0

I had a great experience with this location

Rating:

5.0

Ryan and Louis were amazingly helpful. Ryan went out of his way to really help me hitch up the U-haul to my vehicle, to tend to the electrical connections. They even helped me try to replace my own headlight. It was a miserable wet night and at closing time. They never made me feel rushed. Always super helpful and kind. These guys were just awesome! Thank you Ryan and Louis.

Rating:

5.0

Uhaul is top notch. Always. You guys make it easy. Every location I've ever Been to. Including this one. Always has it together. Great job.

Rating:

5.0

Overall everything was to my satisfaction! Looking forward to our next visit. Thank you.

Rating:

3.0

The code wouldn't work the night I moved in. Came back the next morning and it still wouldn't work. They changed it twice and it still isn't working.

Rating:

5.0

You need better computer systems for your workers

Rating:

5.0

Unsure, but the lady that checked me in was super friendly. And Luis went above and beyond while hooking up the trailer!! Will always use this location. Keep up the good work

Rating:

5.0

Great service, efficient checkin and checkout, and friendly staff

Rating:

5.0

Luis was very accommodating since I ordered the wrong trailer.

Rating:

5.0

Good service at site.

Rating:

5.0

Truck needs to be looked at shakes like it's un balanced after you reach 40 mph.

Rating:

5.0

Luis and Blade were professional and made the moving experience great. Best location to rent from at Idaho Falls.

Rating:

5.0

Staff are really friendly and know what they are doing. Reservation was easy and pick up and drop off went flawlessly.

Rating:

5.0

The staff are exceptional. They are knowledgeable, fast, friendly, and very competent. I had a great experience, thank you.

Rating:

5.0

The staff is amazing, the facility is immaculate and nice and warm for this winter moving. I was helped with a unit and unloading of my belongings as a single woman they were so kind and so helpful and they did it all in the middle of a small snow storm I will definitely recommend this facility to anyone needing any sort moving help!!! Thank you so much!

Rating:

5.0

Louis did an excellent job keeping me informed and taken care of. Thank you. Lisa Kurtick

Rating:

5.0

Well done. Thanks

Rating:

5.0

Prompt and professional service on both sides of our trip… Thanks Team !!!

Rating:

5.0

It’s been excellent working with the people. The people I have worked with are so kind and helpful everything with U-Haul has been great.. I would recommend you.. Thank You..

Rating:

5.0

Thx

Rating:

5.0

The service we experienced was fantastic but the price for the van wasn't very awesome. I was quoted one thing and then when I went to pick it up it was another. Other than that it was great!

Rating:

4.0

Thank you for the friendly staff in Idaho Falls, Northgate mile. They are always so friendly, especially Louis. Thankyou.

Rating:

5.0

You did well. I dropped of the trailer after hours. That was nice. No other comments.

Rating:

2.0

Not clear where to return vehicle, lot is very congested.

Rating:

5.0

The truck was powerful and well maintained

Rating:

5.0

Nothing really. The manager was very very helpful. My morning was starting out bad and I forgot my ball. He found one and didn’t even charge me for it. I have used this facility several times and they have never ever let me down.

Rating:

4.0

Have workers greet guests as they wait even if the worker isn't able to help them. My sister and I waited 10 minutes for someone to help us return our truck. Two different workers walked by us, but held their heads down and quickly walked away. A simple,"Hello. Someone will be right with you." would have been nice.

Rating:

5.0

Thank you so much Luis!

Rating:

3.0

The guy tried to plug the trailer into my truck and your wire harness pin was bent he went and got a new harness adapter plugged it in and said my lights all were working but the person following me said the left tail keep going on and off and the brake lamp would some times work and some times wouldn’t. The plug on my truck is brand new from dodge I never have this issue on my 1 year old camper. I think the trailer you have may have a issue this is the second time I’ve had a lightning issue with these enclosed trailers from this location the one I rented in rexburg not a issue the flat bed with a load deck I rented at the Idaho falls location no lightning issue but the enclosed trailer did. The person working was very helpful that part of the rental was grate but the lighting issue is annoying I’m glad I didn’t get a ticket

Rating:

4.0

Blade who assisted me was aweosme and very helpful getting what I needed.

Rating:

5.0

Super friendly and helpful

Rating:

5.0

Very Prompt and curious.

Rating:

5.0

Close by and handy

Rating:

3.0

There was no overhead lighting. Expensive for the size of the unit. Maybe 8x12 feet 140.00. I located a 10 x20x 10’ high for 90.00. A new facility I could drive right up to instead of using push carts and going down 3 corridors.

Rating:

5.0

All employees with whom I had interaction were courteous and friendly! I will definitely rent from this location again. I had a local rental of an auto transport.

Rating:

5.0

A fast and professional stop for a hitch install on a 2022 Jeep. Thanks.

Rating:

5.0

Everything was spot on No issues, no problems, best transaction thus far

Rating:

5.0

Nothing service was great

Rating:

5.0

Very easy rental. Staff were very friendly, and equipment was topnotch...

Rating:

5.0

Thank you for the years of safe storage.

Rating:

4.0

Nice units, our unit was dark and the hallway light shut off after 30 seconds. Other than that it is nice and functional

Rating:

5.0

Wish you had a shorter rental option. Did not need it for the full month

Rating:

2.0

We’ve had a storage unit at this facility since 2015. On August 1st, we moved from one unit to another. Luis helped us. It turns out, that we got moved out but never moved into the new unit on your system! Sunday we attempted to enter our unit and were told that we weren’t customers. It went downhill from there. EVEN THIS EMAIL ADDRESS SHOYLD NOT BE ASSOCIATED WITH OUR ACCOUNT. Now, I’m going to have to go back in fix this again.

Rating:

5.0

So very friendly and personable. Blade was awesome!

Rating:

1.0

I have inside storage and it supposed to be secure but for some reason my storage still got broken into and some of my stuff got stolen,ask them if theres any security cameras on that side of the building but there isnt ,ask them if they gonna fix the hole where they use to enter the storage they said they will 6 months later still there.

Rating:

4.0

Was a Little darker then I’d like in the unit other then that 10/10

Rating:

4.0

It would be nice if there was a lift to the upper floor for a woman carrying heavy boxes. Friendly staff. No problems.

Rating:

5.0

I enjoyed my experience at the facility. The staff were very friendly and very helpful. I’m glad I chose Uhaul!

Rating:

3.0

Don’t like that I got a unit upstairs

Rating:

5.0

Awesome staff and phenomenal customer service. Would highly recommend for anyone else looking for storage or moving equipment

Rating:

5.0

Great customer service

Rating:

3.0

You guys are the most expensive game in town. I moved out in the 28th of February not on the third of March. On the 28th of Feb I turned in my lock and keys to an employee who said he would get me checked out, and he didn't remember to which is why you have my end date wrong. It would be nice if Your employee would have followed through.

Rating:

5.0

Staff were extremely helpful and courteous over the several months of use for storage as well as truck rental.

Rating:

5.0

Had to shovel out in front of unit quite a few times to access locks. And break ice off of door but not much else to complain about. Lights around main building were great but where my unit was could use a little more light on that area

Rating:

5.0

The staff was very helpful and friendly, without a doubt I would use them again. Thanks

Rating:

5.0

N/A

Rating:

5.0

It's a big facility so I was confused trying to find my unit, but I kept going back to the map and finally figured it out. Having rented storage there before helped me know the process of getting in the door with access code and opening the garage door.

Rating:

5.0

Employees went above and beyond to help me find the perfect storage unit for my belongings. Very well maintained cleaned n friendly staff. They will be recommended 100%

Rating:

4.0

It was a good experience, I just would have preferred the unit be enclosed with fencing.

Rating:

5.0

Good truck and customer service. Never had problem with U-Haul

Rating:

5.0

I do wish each storage space had a light in it. I had two different storage spaces of different sizes and both were on the ground floor. Neither had a light inside which was problematic. Other than that, it was a great experience!

Rating:

5.0

No complaints

Rating:

5.0

I would put in a complaint about the door falling off the track and it didn't get worked on and if it did it still happened but other then that the staff was real positive and polite

Rating:

5.0

N/A

Rating:

5.0

It was a very quick transition. We found our way at night to put things in there and got by very well. I think that everybody should use an inside facility so that your belongings are worth using after you've stored them over a period of time

Rating:

5.0

Everyone and everything was excellent.

Rating:

3.0

The building is great. People are nice. The only complaint I had was billing. I couldn't keep track of my balance easily, you need an app. I was making double payments for months and was still told I was not up to date. Even when I closed it out, I was told I had till the 25th, but I was refunded over $90. I was never sure what my balance really was. It's like they purposely make it confusing so they can confiscate your stuff. I don't think I'll use storage here in the future.

Rating:

5.0

Amazing employees. Went above and beyond to help me.

Rating:

5.0

The only input I got is maybe working out a way to let consumers that come in and try paying there payments in portions to be able to clearing there balances , rather than needing full payment of the store space to accept payments.

Rating:

5.0

Good job

Rating:

5.0

GOOD JOB GUYS!!!

Rating:

5.0

Storage looked impeccable, was clean and well kept. Manager was a little smelly.

Rating:

4.0

Once I was shown around the facility, I became more comfortable.

Rating:

5.0

They went above and beyond to help me in every way.

Rating:

5.0

Very friendly and helpful.

Rating:

5.0

Kris & his staff were always cheerful & polite & happy to help me in anything I needed, There were awesome, I had a great experience with the northgate mile u haul dealership in Idaho falls ! Thank you

Rating:

5.0

Very professional and kind staff.

Rating:

5.0

Kris was great

Rating:

5.0

In and out many times. Staff above and beyond kind and helpful.

Rating:

5.0

Overall best price in town I could find and had the best access hours and storage facility I trusted so overall pretty good.

Rating:

5.0

Assistant manager was amazing where we picked up our uhaul in Idaho falls. Great service all around

Rating:

2.0

Could not access my storage because of snow in front of my storage

Rating:

5.0

Thank you

Rating:

2.0

I didn’t even move in. Way to inconvenient for an old lady to pack all my things up stairs and down hall. I needed to be able to drive up to door and inload

Rating:

5.0

The Staff has been great ! They are always ready to help with what ever you need to make your experience the best ! I m very pleased with Kris & his staff ! Thanks again for all your do !😁👏

Rating:

2.0

This particular storage unit is a converted truck bed. The unit is fine but the problem is that the opening latch lever where the lock goes is now at ground level (on the regular truck, it is at waste level). Being at ground level it is very difficult to lock and unlock the lock. The opening latch lever on mine also had to be pushed down to get the lock holes to line up. This is difficult for one person while locking at the same time. I would not recommend a unit with this lock location to anyone.

Rating:

5.0

Great place friendly helpful staff

Rating:

4.0

It was affordable very well kept and I got prompt reminders so I wasn't late on my payment, I would for sure rent there again.

Rating:

5.0

It's always been nice and friendly.Thank You

Rating:

5.0

The store manager was very accommodating and kind- great customer service. I would definitely recommend this location because of the manager - Kris, I believe is his name!

Rating:

5.0

Kris at the North gate store went above and beyond for me very kind and friendly I would do business with him again he deserves a raise

Rating:

5.0

Kris was awesome, fast & efficient. I am very happy I chose to rent my storage facility from Uhaul.

Rating:

5.0

Fantastic experience. Would come back. Thank you

Rating:

5.0

I love the Staff there at UHaul, they are so interested in me myself, friendly, answered all my questions. I hurt my hand and th e young man who helped me yesterday saw my hand and was concerned I would hurt it if I helped him carry the heavy container, I was late in paying my bill but they were so kind over that too and so cheerful. I love the climate control storage they have and their prices are within my budget. I highly recommend UHaul and their staff. Awesome people, every one of them.

Rating:

5.0

Only comment is rental rates are competitively high in relation to other local storage units. Especially for 161 sq-ft of outside unsecured access.

Rating:

5.0

Best experience I have had with u haul!! Kristofer made my world I have now moved with u haul more than 10 times and he singley made this the best whatever I needed however they could do it he was there :)

Rating:

5.0

Great customer service.

Rating:

4.0

They were timely with the move in paperwork, very clear about the process to enter bldg after office hours. They noted all fees associated with late payments offered auto withdrawal options, other payment options. Thanks Uhaul

Rating:

4.0

It's a nice unit and your staff are nice, I knew the old manager Karl he did a good job. Chris is also doing a good job there are a lot of people there I'm not sure all of their names but I have never seen anyone their messing around or not working. I would say that store has a good staff.

Rating:

4.0

Good staff and good company.

Rating:

4.0

The staff at Uhaul in Idaho Falls was extremely helpful and friendly.

Rating:

5.0

Thanks for the good service and clean, safe storage space!

Rating:

3.0

The doorknob unit is broken and doesn’t want to open really or close and there was no lock in the unit...is it possible to get another unit??...

Rating:

4.0

Thanks for your help in my time of need

Rating:

5.0

I was very blessed to be in the facilities.very caring!

Rating:

3.0

I was there afterhours reorganizing. And I was approached by the facility manager and a sales associate claiming I was living in the unit. Also, I notified the facility I was moving out. A day before I moved out my passcode was terminated I was still paid up one extra day. They automatically assume I was not going to pay my bill and lock up my stuff. Wrong!!! While moving out my stuff on a sunday they came to me ans told me that I would have to come back on the next day to finish. Because my code was canceled and they wabted to go home for the eveing. I had every right to stay and finish moving out my belongings. I was a customer over a year. My rental payment were never late. I alway ckean my bin and everything around it.

Rating:

5.0

Excellent staff. Moving is stressful, they made it easy for me to get the job done.

Rating:

5.0

This is the third time I have rented a storage unit at this location. The service in the past has been ok, but the people in the past didn't always seem like they had enough support, maybe understaffed, slow, poor knowledge of the computer system. Overall, a lackluster experience In contrast, My experience yesterday was excellent! A guy named Kristopher checked me in, he was very knowledgeable, efficient and friendly. The whole process was quick. A very sweet girl named Holly showed me to my rental unit. I really appreciated the service I received yesterday, thank you for making it easy!

Rating:

1.0

staff and customers not wearing masks indoors, against CDC recommendations and Bonneville county mask mandate. in the future I will prioritize businesses that do the bare minimum to try to stay safe

Rating:

5.0

Great just what I needed. Good facility and staff.

Rating:

5.0

Arrived with a nationally made reservation that was not in your system. We needed several months of storage for our car trailer.The staff moved "heaven and earth" to accomodate our storage need. Thanks so much for creating a space for us.Would highly recommend this business to others.

Rating:

5.0

Everything was terrific. Why was I addressed in Spanish on the second part of this survey ?

Rating:

5.0

The fella that helped me rent a small storage was fantastic...the next day I came back and was confused and he absolutely helped mentor figure out his to handle my business. 200% great service. .

Rating:

3.0

We sold our house. The new one isn’t ready to move into so we are staying in one of the kids basements. My husband is having surgery. We have to move our things from the unit the day before. In all of the confusion we can’t find the keys to the lock. It’s our lock. We just need to get the unit unloaded before my husband has surgery on his arm and is incapacitated for 6 months. We apparently missed the fine print that says we can’t cut our own lock off of the unit. Your security man acted like we had breeched a nuclear facility The staff will grant us access to our stuff for a few dollars Or.... we can pay a complete stranger to breech the lock. This seems unethical and at least nonsensical. It most certainly showed a lack of compassion. What is the point of this policy anyway? It has to be to generate revenue as preventing theft has been covered with the security cameras and the responsiveness of your security man.

Rating:

5.0

You all were amazing and very respectful and patient. We really appreciate you! Best customer service and great storage units and very affordable! I would recommend uhaul storage and uhaul to anyone! Also the workers were very sweet and understanding!

Rating:

5.0

Your staff truly made this a wonderful experience! Everybody was so friendly and helpful. Every time I walked in with a question somebody was attentive. I was able to get in the facilities as often as I needed to and it is so clean and smelled fresh! The floors looked like they are mopped frequently. The paint is pristine. So impressed!

Rating:

5.0

Very helpful staff!

Rating:

4.0

Only snag was the gate. It didn't always open.

Rating:

5.0

Perfect experience on both ends of the move, as always. You hire great people, thanks!

Rating:

5.0

Friendly professional staff Who took care of all my questions and assisted me with my moving needs.

Rating:

5.0

Everything was good.

Rating:

4.0

None

Rating:

1.0

The call center was the most ridiculous experience I’ve ever dealt with. They couldn’t get themselves in order, giving me wrong information sent me four different locations for storage. Outrageous.

Rating:

4.0

Nice rental made and comptehensive service.

Rating:

4.0

Good service. Truck completed cross country haul without a problem. I never questioned the truck's safety.

Rating:

4.0

I held a unit for not quite 3 years . They raised the rates every year for everyone even if they had only been renting a short time. No actual improvements noted.

Rating:

1.0

Unpaved parking + windy Idaho Falls allows TONS of dust into your unit, burying all your stuff. Rates were outrageous, increase min. of yearly, 24/7 access is extra. Lighting awful in unit after dark.

Rating:

5.0

Everything was great

Rating:

5.0

Very helpful!

Rating:

5.0

The manager did an awesome job. He really knows a lot about Uhaul.

Rating:

3.0

The system didnt want to take my payment. It waa an hour long process. Then they forgot to add in my 24 hour access so I could use my storage after hours.

Rating:

5.0

Clean, easy to use after hours, great staff.

Rating:

4.0

Need to get drive thru gate fixed. Does not close properly due to being bent by heavy winds

Rating:

5.0

.

Rating:

5.0

All good

Rating:

3.0

We scheduled delivery and it took 24 hours from our scheduled delivery to get our boxes. We initiated all communication with them. A simple call to let us know they would be late or plans.

Rating:

4.0

Worked well

Rating:

5.0

Carl and crew are by FAR the BEST. This was both a move to then store and pick up to move from. Made this the easiest smoothest transition ever. Deserves more then just a letter from me!

Rating:

5.0

Worked well for our need

Rating:

4.0

The uhaul rental in Murray,Utah was very rushed. The uhaul rental return in Idaho falls was excellent and very through. The uhaul rental of Utah gave a code for free storage unit that did not exist.

Rating:

5.0

Excellent service.

Rating:

5.0

Always courteous. Never had a problem with my vehicle storage. Felt secured.

Rating:

5.0

I especially enjoyed the professionalism from Brandy Nelson who was very informative about their storage lockers.

Rating:

5.0

Excellent service; staff responsive and very courteous. Highly recommend using U-boxes for temporary storage.

Rating:

5.0

I was well pleased with the facility. My units were clean and always at a satisfactory temperature. The staff was courteous and helpful. I will certainly remember this service should I need it again.