Customer Reviews for U-Haul Moving & Storage of I-80 & Manawa

4,757 reviews

721 32nd Ave   Council Bluffs, IA 51501
(I-80 Lake Manawa Exit)

(712) 366-9401

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(712) 366-9401

721 32nd Ave
Council Bluffs, IA 51501
(I-80 Lake Manawa Exit)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dan Birkey 
Rating:
5.0

The service team at the counter was professional and friendly. Great service provided.

michaela aldridge 
Rating:
5.0

Customer did not leave a comment.

Tom Urzendoski 
Rating:
5.0

Customer did not leave a comment.

Duawayne Doty 
Rating:
5.0

Customer did not leave a comment.

dennis ridnour 
Rating:
5.0

GREAT HELP!!!!!!!!

Bob Vaughn 
Rating:
5.0

Customer did not leave a comment.

Jacquie Polston  |  Overall Experience 
Rating:
5.0

Nothing needed! All employees were pleasant, courteous & helpful !

galen grevengeod 
Rating:
5.0

Great staff

Bryce Hopp 
Rating:
4.0

The truck had a horrible smell to it when we picked it up, we ended up cleaning the whole inside of the truck/seats and adding air fresheners. After that it made a huge difference.

Michael Mittan 
Rating:
5.0

Customer did not leave a comment.

Audra Swapp 
Rating:
5.0

The truck was not properly cleaned. There was coffee stains and some other stains all over the steering wheel as well as foot prints on the passenger side dash board but other than that, I needed the truck for only an hour to haul a large purchase and was able to do it super fast! Thank ya’ll so much!

Destinee Gardner 
Rating:
4.0

Fast and friendly service, returning the trailer was amazing, I didn’t even have to get out of my truck !

JASON BLUM 
Rating:
5.0

Customer did not leave a comment.

Harold KEAN 
Rating:
5.0

They do an amazing job and are so helpful! Such a friendly and helpful staff.

Daniel Kinney 
Rating:
5.0

I love working with uhaul but I wish the rate or price was little better if you use it for less than 4 hours I used it for 1 hour they should have a reburment price for half the price or so. Thanks

Matt Vos 
Rating:
3.0

I have contacted a lawyer about the issue with Michael and my unit being auctioned yesterday.

Cheryll Rolfe  |  Overall Experience 
Rating:
3.0

I have to say returning it was very confusing. Should be made more convient.

tammie Meyer 
Rating:
5.0

Customer did not leave a comment.

David Scharnhorst 
Rating:
5.0

Very friendly and helpful people! Will be back!!

Sherrill Morrison 
Rating:
3.0

Picking up the equipment was okay. The employees were friendly, but the one who hooked up the unit did not listen to my concerns about a light on the trailer not working, blowing off my comment with 'it's just a dummy light'. If so, then why was the twin if this light active? Dropping off the equipment was painless, too. Just rolled up under the canopy, disconnected the unit, then head on our way. Unfortunately, offloading the trailer into my storage unit at the Council Bluffs location ended in us almost getting trapped behind the gate. Apparently, your clerk closed the access gate mire than 10 minutes before the business closed without making sure the lot was empty first. I tried calling the store, but no one answered. Again, this was before the stores closing hour of 1900. Fortunately, the employee responsible for hooking up rental equipment was outside doing just that, so I was able to get his attention and get let out. Annoyingly, he tried telling us that access to the storage units was limited to business hours. I already knew that and our departure was at 1850.

William Schofield 
Rating:
3.0

Customer did not leave a comment.

ROBERT FINCH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER DAGGETT 
Rating:
5.0

Customer did not leave a comment.

Jamie Porche 
Rating:
5.0

The moving company really did a great job. I was very happy with their work.

Sarah beckman 
Rating:
5.0

Great friendly service.

RONALD HILL 
Rating:
4.0

Customer did not leave a comment.

Larry Pierson 
Rating:
5.0

The staff at this location were absolutely amazing. Super friendly and helpful. Thank you for all you guys do.

TINA TUPPER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Wilson 
Rating:
5.0

Mallory (I think that’s her name) was friendly, helpful and hard-working. I really appreciated her bright attitude and helpful advice to an old guy (me!) who hadn’t rented anything in a long time! Bless her heart!

MICHEAL HARVY 
Rating:
3.0

Customer did not leave a comment.

Zachary shannon  |  Online Move In 
Rating:
5.0

I

ashley campbell 
Rating:
5.0

Customer did not leave a comment.

Thomas Hoden 
Rating:
5.0

Excellent customer service

Craig Smith 
Rating:
5.0

Customer did not leave a comment.

CESAR RODRIGUEZ URIBE 
Rating:
5.0

The woman that helped me was great.

Bob Vaughn 
Rating:
5.0

The general manager was amazing. She was very courteous, charismatic and accommodating. The equipment was dirty though.

Chris Duff 
Rating:
5.0

Customer did not leave a comment.

DAVID OVERHOLTZER 
Rating:
5.0

Customer did not leave a comment.

jason mass 
Rating:
5.0

The pre-check-in option makes this process so easy. I was in to pick up and drove away in about 5 minutes. Same with the dropoff. In 5 minutes I was back in my car and driving home. rates are reasonable as well.

Gary Shudak 
Rating:
5.0

Customer did not leave a comment.

timothy herr 
Rating:
5.0

They were very helpful and nice. Pleasant experience.

Jeff Franks 
Rating:
5.0

Customer did not leave a comment.

eric Hempel 
Rating:
5.0

I ended up in the hospital for a few days and tryed to get a hold of them on the day it had to be back.and it was difficult to talk to someone so i had to try tge chat thing the next morning the day after that a lady called me said they were gonna call it in stolen i was in the hospital the day before they charged be 498 dollars and said I had till before 330 to have it back mind you I just got outta the hospital for a minor stroke they told me it was 19.99 a day plus milage i added it all up and it wasnt 498.

tanya collins 
Rating:
5.0

The kind and passionate service I received from Mallory was more then I could have imagined. She made my transition so much easier on me. So MALLORY AGAIN THANK YOU FOR THE EXCELLENT CUSTOMER SERVICE.

SANDREA HANZLIK 
Rating:
5.0

Customer did not leave a comment.

collin buus 
Rating:
5.0

Customer did not leave a comment.

Miranda Robinson 
Rating:
5.0

Customer did not leave a comment.

AARON BEUKELMAN 
Rating:
5.0

Customer did not leave a comment.

TERRY BRUGGER 
Rating:
4.0

Customer did not leave a comment.

Cordero Santacruz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Hartnett 
Rating:
2.0

I asked for 68144 and got Council Bluffs. Buy a map

Collin Moriarty 
Rating:
5.0

Customer did not leave a comment.

Brody Wheeler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keri Tull 
Rating:
4.0

Customer did not leave a comment.

TERRY BRUGGER 
Rating:
5.0

Customer did not leave a comment.

Diana Hutchison 
Rating:
5.0

Customer did not leave a comment.

Mychal Marasco 
Rating:
5.0

Customer did not leave a comment.

Everett Gunn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Williamson 
Rating:
5.0

Great friendly service and helpful with connecting and disconnecting equipment!!

Brandon Benson 
Rating:
5.0

Always do a great job!

Daniel Kinney 
Rating:
5.0

Very friendly staff, quick service

Tiffany Meckna 
Rating:
5.0

The staff is always polite and helpful. Always a nice chat.

Rubin Ramirez  |  First Impressions 
Rating:
2.0

Staff was very unprofessional, then we brought back our equipment the same day and we got charged for 2 extra days. Thankfully we are getting it refunded but not a pleasant experience.

Lenny Skaanning 
Rating:
1.0

The manager, I think her name is Ms. Carver, at location 721 32nd Ave Council Bluffs, IA was rude on numerous occasions. On the phone and in person. She is the reason I moved my stuff out of there. All the other staff was very nice and helpful.

Angela Pursell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jakob Kai 
Rating:
5.0

Customer did not leave a comment.

CHERYLE ROSE 
Rating:
3.0

first of all i was suppose to get a phone call between5 and 6 pm no phone call . next no heat for over 6 hr. the heater blowout cold air. it rain the wiper where not the best. did bother to show me the inside of cab to be sure i new where everything was

Terry Bosley 
Rating:
5.0

Great customer service. Will recommend to friends!

katharine Kelly  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robert stout 
Rating:
3.0

I was harassed to get a return time and day in, yet despite 4 days being included in price and returning it in under 2, I was not given half of my money back. If this is a policy the company protects, then they are more selfish and inconsiderate than expected. Do not push your customers to get a return time in if their is no incentive or logical reasoning to me hindering and rushing myself in the moving process. Despite this the employee and location was quick, no questions asked. I drove up to returns, they came and took it, and I was politely sent off. However, I was asked over an hour later to complete check in, despite already dropping off the trailer. There seems to be a lackluster push towards completing paperwork and check ins across both locations I went to, although they are multiple states across from each other.

Jordan Davis 
Rating:
5.0

Very helpful and respectful

Denis Hiemenz 
Rating:
5.0

Customer did not leave a comment.

David Vondrak 
Rating:
5.0

Friendly Staff!!

Duell Sullivan 
Rating:
3.0

Customer did not leave a comment.

Robin Gardner 
Rating:
4.0

Customer did not leave a comment.

Katharine Sitton  |  First Impressions 
Rating:
2.0

I am not very happy that I got a call the day before I was suppose to pick up the truck in Harlan, IA and was told Harlan didn't have a truck for me there. Is it not your responsibility to have a truck there since I put the request in about 3 weeks ago? I am not sure I was compensated enough for the trouble and how far out of the way it was to pick up the truck in Council Bluffs instead of Harlan. Council bluffs is 40 mile where as Harlan was only like 12 miles from Avoca where I moved from to Council Bluffs. So instead of 52 miles I went 90 miles. It was inconvenient to say the least.

Heidi Hill 
Rating:
3.0

Doing the contract prior to hooking up the trailer, then changing it in the system after I've left, means the paperwork I have if I get pulled over is not valid. Additionally, as a former U-Haul employee I can saw with certainty, no location should ever have only 1 employee on the clock at any one time. Having 1 employee opens you up to liability if they get hurt and there's no one there to even call for help. It also leaves your store, and cash drawers unattended with the CSR is in the lot pulling a truck, checking one in, hooking up a trailer, etc. And I can't imagine trying to install a hitch or fix wiring, with only 1 employee.

ben ossman 
Rating:
5.0

Customer did not leave a comment.

Caitlin Connell 
Rating:
2.0

They used no pads and many many things were ruined or scratched. They were late, and only used 5 of the 6 containers. We would never have used them. Would never use them again and they should not have been recommended to us. To anyone.

Jean Anderson 
Rating:
5.0

Customer did not leave a comment.

SHANNON HOLMAN 
Rating:
5.0

Loved the staff they were so welcoming. Definitely will use again in the future! Merry Christmas!!!🎄🎁

kelly wegner  |  Overall Experience 
Rating:
4.0

Well a lot of times the inside of enclosed trailers floors are in need of a good power washer once over. The bottoms of everything gets pretty gross which then gets transferred to the carpet or floors of the house. I could go on…… but. Floors are the worst part by far!!

Stuart Borcher 
Rating:
5.0

Customer did not leave a comment.

Brian Goss 
Rating:
5.0

Customer did not leave a comment.

Zachary Knight 
Rating:
5.0

Customer did not leave a comment.

Pam Pester 
Rating:
1.0

Customer did not leave a comment.

Richard Ham 
Rating:
5.0

Customer did not leave a comment.

Bradley Osborne 
Rating:
5.0

Customer did not leave a comment.

Blake Miller 
Rating:
5.0

This particular location is excellent. The staff was accommodating and friendly, and the equipment was clean and well maintained. This is different than my experience with U-Haul 20+ years ago. Keep up the good work. We will come back tio this store if the need may arise in the future!

Drue Powers 
Rating:
5.0

Customer did not leave a comment.

William McGinn 
Rating:
5.0

Put size of box first and mom’s attic as a separate size!

David Mowery 
Rating:
5.0

Nothing everything was great

Debra Scott 
Rating:
5.0

Customer did not leave a comment.

Gary Culp 
Rating:
5.0

Customer did not leave a comment.

Timothy McBride 
Rating:
5.0

Customer did not leave a comment.

Josephine Albers 
Rating:
5.0

Tina was fantastic!

Kara Smolinski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james conway  |  Overall Experience 
Rating:
5.0

I signed a contract for a Pick-Up truck with U haul on 11/05 and returned it on 11/07 after closing. When I signed the rental agreement the agent told me that the paperwork he gave me should be to the truck I wanted so I just took him at his word. I didn't physically do the check out report on the vehicle I just him for his word. When I returned the truck I realized I had the paper work to another truck. I wrote down all the information for the vehicle I had and first thing the next morning I called our Manawa location in Council Bluffs, Iowa and spoke with the GM Mallory Carver, who assured me that they figured it out and everything was transfered to the right vehicle and it was okay. Thanks Mallory for taking care of your customers, you've gone above and beyond for me!

Tina Ramsay 
Rating:
5.0

Customer did not leave a comment.

Grant Welch  |  Overall Experience 
Rating:
3.0

I paid 216$ for a 26 foot truck with a steering wheel that was 30 degrees off center driving down the road, and a crazy vibration in the steering wheel on the highway. It's by far the worst experience I've had yet with a rental.

Jacob Swanson 
Rating:
5.0

The only thing was when dropping off the lady working the front desk was rude and wouldn’t put down her phone. The lady there when we picked up the uhaul great customer service great attitude and willing to help.

Randi Fields 
Rating:
5.0

Customer did not leave a comment.

kurbie smelser  |  Overall Experience 
Rating:
5.0

Service was fast and professional. The GM there was awesome!

Matt Jaeckel 
Rating:
5.0

Nothing, they always do an amazing process.

Daniel Kinney 
Rating:
5.0

The staff at the location were great, friendly, well organized and ready to assist as needed. The girls there were fantastic and made the experience wonderful.

Alysha Ronk 
Rating:
5.0

Customer did not leave a comment.

Kamila Faust 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS RIGGS 
Rating:
3.0

Customer did not leave a comment.

nate schnee 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Hays 
Rating:
5.0

Customer did not leave a comment.

John case 
Rating:
4.0

Customer did not leave a comment.

jennifer mason  |  First Impressions 
Rating:
5.0

Best costumer experience I have had in the past 20 years. Excellent staff and as busy as they were got me in and out in no time at all. they should be rewarded for their excellent customer service. Anthony Juarez 712-526-2110

Anthony Juarez 
Rating:
5.0

The customer service here is excellent! They were very helpful.

DENNIS MCINROY 
Rating:
3.0

The one guy is about the most unfriendliest guy I’ve ever ran across. I don’t think he likes his job at all. He has issues and needs some training possibly. FOR REAL!

Stuart Borcher 
Rating:
4.0

Customer did not leave a comment.

Laci MULLEN 
Rating:
5.0

Customer did not leave a comment.

Josefina Herrera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julia Stephens  |  First Impressions 
Rating:
5.0

Great experience. Seemed understaffed however the team there did an amazing job helping everyone.

Francis Perfect 
Rating:
5.0

Only 1 person working that day. If I was a manage at this store, I would've informed this person job well done. I bought him lunch on Sat. RIch

richard harger 
Rating:
5.0

Customer did not leave a comment.

Heidi King  |  Online Move In 
Rating:
1.0

Everything was very nice well taken care of and everybody was very nice and I will recommend it and I may use it again thank you so much

Barbara Paulson  |  Overall Experience 
Rating:
5.0

The constant increases in rent was an inconvenience !

Barbara Ramos  |  Overall Experience 
Rating:
5.0

It was easy to obtain this storage unit! Which was perfect for me at the time I needed it. Everything was ready to go. I had a situation where I was charged the first month, even though it was supposed to be free. I called and the staff took care of it immediately and made it right. Everything was effortless renting through them. The unit was clean, secure, and the staff was running it efficiently.

Sarah Porter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam Whittredge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeri Shoemaker  |  Overall Experience 
Rating:
5.0

Fast friendly staff and great equipment.

Grant Welch  |  First Impressions 
Rating:
5.0

My only complaint was the price every month. I found that to be the ONLY reason I wouldn’t recommend UHaul. Otherwise I’d absolutely recommend.

JESSICA ROWELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dylan Simpson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharla Posey  |  First Impressions 
Rating:
5.0

Uhaul came through for us when we needed immediate help. We had not planned on needing anything from Uhaul so we had no reservations. Not only did they go above and beyond for a trailer last minute but they also gave us a storage unit free of charge for the first month. When we got to the unit it was to small. So once again Uhaul came through last minute and got us a bigger unit. I would 💯 % recommend U-haul. 👌 P.S. Pensky wanted over $1000.00 for the same thing that Uhaul got us for $127.00. Just saying.

Vonda Bowman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry Gordon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dustin Johnson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jeremy Botzet  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dustin Johnson  |  First Impressions 
Rating:
5.0

The staff there was great and very helpful. U-Haul as an overall company, Sucks! I will never ever even consider using U-Haul in the future. On Apr 27th we needed to check out of a hotel and had acquired a good bit of stuff and needed a truck to move everything. First I had enough money for the truck and the mileage but not the deposit that was being required... A friend ended up helping me out with money for the deposit so I went back and started the process of renting the truck. Toward the end of the process I was told that I had to call this number to clear something up before they could rent the truck to me. I ran into this once before about 2 months prior, which I cleared up within 10 minutes and rented the truck and was on my way. I have rented three or four trucks since then so I was a little confused as to why I was having to go through this process again but nonetheless I called and come to find out that U-Haul just decided not to do business with me anymore. Would not tell me why even though I asked repeatedly and frankly I feel that I deserve some kind of explanation, because I have rented several several trucks from U-Haul and two storage units. After getting nowhere with the representative, I rented a truck from Penske picked up my stuff at the hotel and immediately went back across the road to U-Haul and emptied out one of my storage units! Next week I will empty out the other storage unit and I will never use U-Haul ever again and I will make sure I tell my company and all my friends not to use U-Haul for their storage or transportation needs! The stress level that y'all put me and my wife through was unexcusable and I will be reporting you with negative remarks to Better Business Bureau. Kavin Cannon Kavin.Cannon@yahoo.com 531-270-9520

KAVIN CANNON  |  Overall Experience 
Rating:
3.0

Well What I paid and all the time I've been there. I could have bought a storage unit for my own

JON HEDRICK  |  First Impressions 
Rating:
5.0

Customer service was great and fast the employee that help us help another customer at the same time that was impressive.

Jennifer Blanchard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gina McDonald  |  First Impressions 
Rating:
5.0

The staff at this location are always fantastic. I have had the need to utilize them on many occasions for both personal and work, and each time they are kind, courteous, and professional.

DALE NYSETVOLD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROLANDA BERRY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianne Torchia  |  Overall Experience 
Rating:
5.0

Our storage unit was not clean after the previous renter but we just set the items outside the door

John Walrath  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas Rolenc  |  Overall Experience 
Rating:
5.0

Malory was amazing to work with. She was so helpful and made our experience amazing. Thank you again Malory for all your help

Leslie Foster  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Teresa Bowman  |  Overall Experience 
Rating:
4.0

The cealing had a hole in, some water leak on some of our totes.

Floyd Allen  |  Overall Experience 
Rating:
5.0

Great people fast service, knowledge

Floyd Allen  |  First Impressions 
Rating:
5.0

I'm one satisfied customer I must say. The staff you have at the Council Bluffs IA location is amazing. I have rented U-Hauls in the pass but never had the level of customer service I had at that location. I rented a storage unit as well as a U-Haul truck and they were very helpful Ashley for one is the best Davonte and Robert was very helpful and patient with me. They all deserve something from the company for the level of customer service they all gave me and it was every single time I went in there they all was very busy with others but would still help me out. I never do reviews but I had to gave credit were credit was do. Sema M.

sema moore  |  Overall Experience 
Rating:
3.0

Better maintenance to the units, door seal need replaced, dirty floor More accurate sizes of the units including door opening size. If you want an excellent rating, you have to make your self an EXCELLENT facility!

Nicholas Rolenc  |  First Impressions 
Rating:
5.0

Staff was very helpful

Scott Metcalf  |  First Impressions 
Rating:
5.0

After a very long, four days of traveling from Miami to Omaha, Brian at the front, met us with a smile, professionalism, and a refreshingly cordial attitude. We had substantial issues with the Miami crew and Brian helped and corrected those errors. We were genuinely grateful for his assistance. We also had need to interact with several other staff members at this location, each of which were professional and helpful. Thank you for such a wonderful service after a very long moving process.

DALE NYSETVOLD  |  First Impressions 
Rating:
5.0

Everyone was incredible! Everything that could go wrong on my move did and U-Haul at Manawa worked with me .. from giving me an extra day at a low rate on my rental .. to helping me with a storage unit. I could never express my appreciation! Thank you!!

mary young  |  First Impressions 
Rating:
5.0

It was okay ok 💯💯💯💯

Kevin lyons  |  Online Move In 
Rating:
5.0

Easy storage. They offer repurposed truck beds as storage units without temperature control. Only difficulty is the lock at the bottom, which is difficult to reach/unlock (because it was previously elevated as a truck bed).

SARAH ALSTON  |  Overall Experience 
Rating:
5.0

Conveniently rented online and moved out online really no interaction with staff

Dennis Armstrong  |  Overall Experience 
Rating:
1.0

No credit for unused time with the storage unit

Duncan Moore  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aaron Burney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reni RODRIGUEZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

eugene branch  |  First Impressions 
Rating:
5.0

The staff was very prompt in helping me with my issue.

Kevin Schupp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL GUTIERREZ  |  First Impressions 
Rating:
4.0

It was a pain using the clicker for getting into the storage units. The 10 o’clock end time is crazy when you are moving and may not be able to get everything out.

Paul Bissen  |  Overall Experience 
Rating:
5.0

The staff at this location have always been very helpful when we know moving can be stress ful these employees do their absolute best to help take care of us

Brenda Aldrich  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Owens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TROY SHINN  |  Overall Experience 
Rating:
2.0

1. The gate remote never worked when we went after hours to access the unit. We’d always have to go back during business hours to get a new remote. 2. One time we showed up and the staff had put a lock on the unit indicating it was ready for another tenant. I had to go to the store and they had to come out and unlock it. 3. With any of these occurrences it seemed like it would take way to long to resolve whatever issue was at hand. It would usually take them 15 min to figure out a solution.

Zachary Noack  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan Isaacman  |  Overall Experience 
Rating:
1.0

They don’t report that I live that unit and then try to charge me for another month payment

Ramon MPerez  |  Overall Experience 
Rating:
4.0

Overall they've always been fair and nice people with helping. However; I feel the prices on storage are a little much!

Pam Piazza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TROY SHINN  |  First Impressions 
Rating:
5.0

The staff made things right when the computers screw up. Thank you, Taylor Cavanaugh, for your help.

John Hagerman  |  Overall Experience 
Rating:
5.0

Did not cancel moved into a bigger unit still with U-Haul just system act up

Joseph Medeiros  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MEYER  |  Overall Experience 
Rating:
4.0

The only problem I had was that I was supposed to have 24-hour access and I came there one night at 10:15 and the gate would not open. This was why I obtained storage elsewhere. Also, the required padlock was very difficult to unlock. It took several minutes of struggle every time I tried to open it. I was able to rent a garage that is literally six times the size of my Uhaul unit, for $18 less a month. My Uhaul unit was way overpriced for its size. The location and layout of the facility was very convenient, and your staff was friendly and helpful.

Deanna Burkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SARAH ALSTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris Rowey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley Blank  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teri klindt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Bles  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

jeffrey key  |  Overall Experience 
Rating:
5.0

Guy that helped me was super helpful!!

gage griffeth  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CANDICE BREWER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER WHALEY  |  First Impressions 
Rating:
4.0

The only thing that was upsetting to me was. Because my storage door had issues and I'm a diabetic and became over heated in the wait time for office to fix it. Hoping I'll be able to get in it ok.

Pam Piazza  |  First Impressions 
Rating:
5.0

Thanks

Jeff Olson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reni RODRIGUEZ  |  First Impressions 
Rating:
4.0

I work nights & there fore sleep during the day. I would like later access. The world doesn't revolve around my schedule though. It's all good.

David Christensen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry Lockerby  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

diane deputy  |  First Impressions 
Rating:
5.0

Gracias a louis (Luis ) que me asistió en todo momento un excelente servicio al cliente

NORMA KADAVY  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Zachary Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reba Rakstad  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oathie Robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Key  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Key  |  First Impressions 
Rating:
3.0

The only thing that was gross was the used Condom that I found. I appreciate that you looked at the cameras to see who likely shoved it in the unit. You all were helpful and great to work with.

Natalie Erdahl  |  Overall Experience 
Rating:
5.0

My belongings are kept safe and the gated entry love it

MATTEW OLLIE  |  Overall Experience 
Rating:
5.0

The restrooms were extremely clean. Very friendly staff.

Chuck Wood  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Craig Keyser  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

christy giles  |  Overall Experience 
Rating:
5.0

The lady who helped me was and always has been so helpful and always jumped on any thing I needed without hesitation. Always listened to any thing I needed and without hesitation always helped and with out time passing by or having me come back or call back, she's always fixed or resolved any issue immediately." My storage and belongings were equally as important to her as much as they are to me. " It's how she always handled it. U-Haul manawa is def. A great place that's definitely all for the customer and lending a helpful hand. Thank you guys... I'd recommend Uhaul manawa to anyone needing a safe secure place to store your life. Worry free Very secure Very convenient Location is perfect !!

Amanda Culwell  |  Overall Experience 
Rating:
5.0

I still have a big storage with you & im very satisfied with the storage I will always be doing my business there

Kimberly Putnam  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalie Erdahl  |  First Impressions 
Rating:
2.0

The cost of the unit and the lack of cleanliness would be why I would not recommend this facility.

martina hendrix  |  Overall Experience 
Rating:
5.0

Excellent service as well as exceptional customer service. Best experience I've had to date.

Sarah Allen  |  Overall Experience 
Rating:
5.0

Everything was perfect, from checking in for my truck and unit to returning everything was super nice and easy.

Devin Oneal  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

HAYLEY MILLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kalala Liufau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jacob durand  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tabitha Way  |  First Impressions 
Rating:
3.0

The gate was open or broken most of the time. I was paying extra 10 dollars a month for a key to have access after hours and it was broke most of the time. They should of took that 10 dollars off my account knowing that the gate was broke The card reader really never worked. The staff was always very helpful and polite. I didn't like the fact that almost ever 6 months my rent would go up because uhaul did work to the property I shouldn't have to pay for uhaul to upgrade their property. I was there 6 years if anything I should of got some kind of discount.. One of the main reasons I got all my stuff out is because the cost always going up and I couldn't even get a discount when I rented a truck.

Emily Anderson  |  Overall Experience 
Rating:
5.0

Friendly staff was helpful, and despite a skin condition i have that normally garners negative reactions from many staff members elsewhere, here i was never treated less than any other customers. Even when i broke a key off in my lock, the staff was helpful and friendly for/to me. Definitely suggest this over all other storage options in council bluffs. Alsothe first month rent free after renting a uhaul truck was immensely helpful and a wonderful option i hope stays part of the business model.

Cory Kezerle  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicole Schmidt  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kalala Liufau  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Powell  |  Overall Experience 
Rating:
5.0

Manager is amazing. Very helpful.

Kristen Gonzalez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

candace white  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeff taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doug Mcquin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon Hobbs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Transitions by Craftsmen (windt)  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jeff cook  |  First Impressions 
Rating:
5.0

Always very satisfied with the service i receive from the uhaul company in manawa. They have helped me out and are very friendly and helpful.

TANYA MILLER  |  Overall Experience 
Rating:
5.0

Nice and clean and good to see it open 24 hr

Marvin Braun  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Nice  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara FIelds  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicole Schmidt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael White  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Courtney Annin  |  Online Move In 
Rating:
4.0

The young lady was very friendly and extremely polite.

bernadette walker  |  First Impressions 
Rating:
5.0

Always had great and friendly service here.

Scott Moore  |  Overall Experience 
Rating:
4.0

Overall we had a good experience. While our contents got extremely dusty while in storage, when we closed out the unit and discussed this with the manager she was quite understanding about this and the other minor issues we had experienced and went above and beyond to correct the issue.

SCOTT JUNDT  |  Overall Experience 
Rating:
5.0

Kaylin and the other employees were pleasant and helpful.

Kenneth McQuinn  |  First Impressions 
Rating:
2.0

We could not even lock our unit. After being told it would be taken care of multiple times, we tried accessing our unit 4 different times and we were unsuccessful. We still have yet been able to access our unit to move things in.

Aaron Kephart  |  Online Move In 
Rating:
5.0

The staff and the management are very knowledgable, helpful, and friendly on every visit. I most definitely would and will recommend UHaul to friend

James Reninger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kenneth caulder  |  First Impressions 
Rating:
5.0

The entire team was dedicated to providing great customer service. My move was not easy and they were very accommodating to my changing needs. Even when it meant that I had to go to another facility, they were understanding and helped me out. I’d recommend this team to anyone. They helped make up for a poor experience I had in North Dakota. Thank you and great job!

Trevor Martin  |  Overall Experience 
Rating:
5.0

I rate the manager’s performance at 125%. Staff is friendly too.

Andy Boell  |  Overall Experience 
Rating:
5.0

The access code is inside the sliding gate?

Kirk Kay  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

RANDALL Clark  |  Overall Experience 
Rating:
5.0

I have always rented a Uhaul at this location and the staff is amazing and Very respectful. When I rented a storage unit from them, it was clean. They always were very nice. If I need a storage unit or Uhaul in the future I’ll definitely go to this location.

Amanda Breitkreutz  |  Overall Experience 
Rating:
5.0

Great staff! Efficient and courteous as can be.

Sean Flanagan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KIRK AHRENDS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DUAINE MCDOWELL  |  First Impressions 
Rating:
5.0

Thank you and I will definitely recommend people to you

Sylvia Navarrete  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Becky Williams  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deborah Albertson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Heininger  |  Overall Experience 
Rating:
5.0

If I or anyone I know need a storage unit or a truck I would highly recommend this facility

brad voichahoske  |  Overall Experience 
Rating:
5.0

Robert was very good to work with and very helpful

brad voichahoske  |  First Impressions 
Rating:
5.0

Robert was very helpful in making the selection on the right sized unit to rent.

Richard Heininger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darren OVen  |  Overall Experience 
Rating:
4.0

Wish hours were like an hour later . Much easier since most people don't get off work till 5 or six anyway.

Krystal Franks  |  Overall Experience 
Rating:
5.0

They were very helpful and everything went smoothly.

TJ Thomsen  |  First Impressions 
Rating:
5.0

Extremely helpful in getting me on the road. Above & beyond accommodating!

Virginia Pertgen  |  Overall Experience 
Rating:
5.0

Above & beyond helpful. Robert & friends were super!

Virginia Pertgen  |  First Impressions 
Rating:
1.0

Lost my reservation. Agent was not able to accurately advise on what I needed. Driveway in front of the storage unit was VERY icy.

Melissa Chapman  |  First Impressions 
Rating:
5.0

Serve was excellent. Facilities are well maintained.

Tiffany Conley  |  First Impressions 
Rating:
5.0

All locators I used were extremely helpful and cooperative!

Elizabeth Bozeman  |  Overall Experience 
Rating:
5.0

Always helpful, friendly, and professional staff great prices I’ve dealt with uhaul for awhile and if I needed to would go right back great pricing great staff making life a lot easier.

Mike White  |  Overall Experience 
Rating:
4.0

Uhaul staff and equipment is always in hreat condition with me

LINDA COTTON  |  Overall Experience 
Rating:
4.0

Robert was great. He was literally running the show as others worked the desk at check out. Very efficient

stephen nelson  |  Overall Experience 
Rating:
5.0

The manager made my experience the quickest & easiest I've ever had with U-Haul!

SHERRI STITES  |  Overall Experience 
Rating:
5.0

Very pleasant staff easy to work with and met all my needs.

kelly wegner  |  First Impressions 
Rating:
5.0

Robert was so helpful and nice! So was the guy in DM -

Gail Stpierre-Piper  |  Overall Experience 
Rating:
5.0

Awesome place!

STEPHANIE Nelson  |  Overall Experience 
Rating:
4.0

very convenient

Jack Jackson  |  Overall Experience 
Rating:
5.0

The storage unit was easy to find, had plenty of space and was clean.

Augusta Curry  |  First Impressions 
Rating:
5.0

Outstanding customer service. All employees were professional and helpful.

Randy Morrissette  |  Overall Experience 
Rating:
5.0

Everyone was so incredibly helpful.There were several logistical worries that needed to be worked out; and U-Hauls staff was brilliant in alleviating all my concerns. Thank-u!

Jeanette Segale  |  Overall Experience 
Rating:
5.0

Very helpful!

Gail Stpierre-Piper  |  First Impressions 
Rating:
5.0

Mr Danner was super awesome and helpful!

Gail Piper  |  First Impressions 
Rating:
5.0

Good people

Patrick Mckiver  |  Overall Experience 
Rating:
5.0

Absolutely fabulous service. I didn't get the name of the gentleman that helped me, but he listened patiently and helped me come up with a storage solution! Thank you!

Jeanette Segale  |  First Impressions 
Rating:
5.0

Great service from start to finish.

jerry crump  |  First Impressions 
Rating:
5.0

Great location with excellent staff.

Michael Brooks Jr  |  Overall Experience 
Rating:
5.0

Good customer services

Juan Lerma  |  First Impressions 
Rating:
5.0

Very professional, smiled great customer service

Mindy Mckern  |  First Impressions 
Rating:
4.0

He was a new employee but was knowledgeable and helpful.

Freddy Howell  |  First Impressions 
Rating:
5.0

Good people

Ray Brizendine  |  Overall Experience 
Rating:
5.0

The staff at the Council Bluffs’ office were super helpful and friendly! I highly recommend them!

kirk Campbell  |  First Impressions 
Rating:
5.0

Thanks for delivering I-Pod a week early!

betty thompson  |  Overall Experience 
Rating:
5.0

Best in area hands down

Dane Bell  |  Overall Experience 
Rating:
5.0

Staff at this uhaul location in Manawa was very helpful as well as understanding. I would definitely recommend this location to anyone.

Josh Cook  |  Overall Experience 
Rating:
5.0

I was pleased with the service I received from this place along with the convenience of there mobile u box it worked perfect for my move thanks I highly recommend this company and there mobile u box

Sam Renshaw  |  Overall Experience 
Rating:
3.0

There was always new staff everytime we stopped in. Some were not friendly and would argue with customers. That's when new staff would show up. Feel like I never saw the same person twice.

STEVEN CHAPMAN  |  Overall Experience 
Rating:
1.0

When I went to get things from my storage unit there were screws on their road, needles to say I ran one over that cost me to need a new tire and $216. I'm A single mom i can't afford this crap!! Very

carrita shumski  |  Overall Experience 
Rating:
5.0

These people here have been great to me help me out a lot I'll continue to do business with them

Ray Brizendine  |  Reservation 
Rating:
5.0

Excellent service including pick up when done

ronald Linda bergeron  |  Overall Experience 
Rating:
3.0

Did have a problem paying over the phone. Employee said payment went through when it didn't.

Adrian Shogren  |  Overall Experience 
Rating:
1.0

This email is not Justin t. Quit emailing me bills.

Adam Couch  |  Overall Experience 
Rating:
4.0

Staff was excellent and facility and equipment was good. Small glitch with the check out software, it overcharged significantly the first time through but was corrected when I pointed it out.

rick sanders  |  Overall Experience 
Rating:
4.0

During heavy rains water got in our unit. We kept things off the floor so nothing was ruined.

sherlene eicher  |  Overall Experience 
Rating:
4.0

UMMM, let's see if I can type something with less than 200 characters. Well I was given a small on end space. it was convenient enough for me to get in and out when needed. The staff was helpful. Thnx

david johnson  |  Overall Experience 
Rating:
5.0

Great Experience

JOEL DEPAUW  |  Overall Experience 
Rating:
3.0

Grounds & office were clean but the amount of dust that accumulates inside the storage unit is was extreme. Access hours not always convenient.

FRED LOPEZ  |  Overall Experience 
Rating:
5.0

The girls working were great very friendly

BRENDA COZAD  |  Overall Experience 
No reviews have been submitted for this location.

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