Customer Reviews for U-Haul Moving & Storage of Hyde Park-Milton

4,160 reviews

150 Fairmount Ave   Hyde Park, MA 02136
(@ Truman Pkwy-No On Site Parking-Limited On-Street Parking Only)

(617) 361-3050

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(617) 361-3050

150 Fairmount Ave
Hyde Park, MA 02136
(@ Truman Pkwy-No On Site Parking-Limited On-Street Parking Only)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jorge Pichardo 
Rating:
1.0

The truck's engine wasn't sounding so great, and all 4 side mirrors were entirely non-adjustable, making it an unsafe vehicle on any road with traffic. The online check-in process was a waste of time. I walked around to find my truck just to be told to go inside and wait in line to get the key from a clerk who seemed to have no idea how online check-in works. I never got a recepit for the whole rental. I got a receipt for the gas, but that is is.

Morgan Golden 
Rating:
1.0

Staff were not present in store, and once someone returned, he did not check my rental back in until several hours after I had returned it.

Elliot Boodhan 
Rating:
5.0

This facility met my needs promptly

Patience ezeana  |  First Impressions 
Rating:
5.0

Cool location! The personnel there are friendly, helpful and professional! I got a lot of support

patience ezeana 
Rating:
5.0

Customer did not leave a comment.

June Worrell 
Rating:
4.0

Provide some parking would be good

MICHAEL MCBEAN 
Rating:
5.0

Why do you have to raise the price?

MARIE ALEXANDRE  |  First Impressions 
Rating:
5.0

Great customer service!

Alexander Soto Lara  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cerese Morgan 
Rating:
5.0

Customer did not leave a comment.

STEVENSON MORENCY 
Rating:
3.0

Customer did not leave a comment.

Dion Warren 
Rating:
5.0

Nice

Disney Peralta 
Rating:
5.0

Best location ever

Dany Daniel 
Rating:
5.0

I had the pleasure of interacting with the store manager, who consistently demonstrated exceptional helpfulness and dedication to customer service. His assistance was invaluable, and I greatly appreciated his efforts to ensure a positive rental experienced. His professionalism and expertise are truly commendable.

Kejuan Farquharson  |  Overall Experience 
Rating:
5.0

Keep up hood work

Myra Mitchell 
Rating:
5.0

Hispanic Rep Joseph o was super nice !! Personable and professional ! Highly recommend thank 🥰you

Milagros hernandez 
Rating:
5.0

Excellent service!

FRANCOIS FILS-AIME 
Rating:
5.0

Great service from beginning to end. Thansk.

Antoine Griffith 
Rating:
5.0

Thanks you Wendy for everything…god bless you are the best

Christopher Lara  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Wilson 
Rating:
5.0

No comment everything is good

eulice pierre 
Rating:
5.0

Man at the desk was very helpful.

Lesta Vernet 
Rating:
5.0

Customer did not leave a comment.

Alexis Roman 
Rating:
1.0

There was not a drop of gas in the vehicle but I was told it had it had a little less than a quarter tank and I should bring it back with that much in it. Also I'm convinced the mileage in the truck was tampered with. I had to pay for an additional 200+ miles when my destination was only 15 miles away. I would have had to go back and forth 4 or 5 times to accumulate that mileage and I only had the truck for 1 day. Uhaul stole $300 from me and I will make it my business to tell other people not to do business with Uhaul.,

Sherly Jean Baptiste 
Rating:
5.0

Customer did not leave a comment.

JON SEAMANS 
Rating:
5.0

Customer did not leave a comment.

Eddy rodriguez 
Rating:
5.0

Customer did not leave a comment.

Lisandra Hernandez 
Rating:
5.0

Customer did not leave a comment.

Ivan Osborne 
Rating:
5.0

Customer did not leave a comment.

HENRY BAYAS 
Rating:
1.0

The guy Darron didn’t communicate well at all. I expressed concerns and he didn’t handle it professionally. Van was dirty, mileage was 150 off and gas tank was a quarter off. He didn’t fix or print out new sheet, just initialed form. Made my check out process difficult

Kareem horton 
Rating:
3.0

We rented a 20ft truck to drive 230 miles. Through rain sleet and snow. After reaching our destination the truck accelerated when applying the brakes on 3 different occasions. We pit in a complaint when returning the vehicle. They took the vehicle out of service. I called the 800 number to voice my complaint. This was a Friday.On Monday morning I called again. another call Monday afternoon. Still waiting for a supervisor to return my call. We are thankful that we weren’t in an accident .

MARK DEANNA TERRANOVA 
Rating:
5.0

Darron will take care of you 100%

Juan Lopes 
Rating:
5.0

Customer did not leave a comment.

kareem clark 
Rating:
5.0

Customer did not leave a comment.

Roberson Bastien 
Rating:
5.0

Tell Carlos to keep up the great work, he’s awesome

Tanya Debnam 
Rating:
4.0

Customer did not leave a comment.

Andrew Sharpe 
Rating:
5.0

This is the best location, they take care of me every time, I will most definitely be coming back!!!

Henry Dalzon 
Rating:
4.0

Customer did not leave a comment.

Naimah Jeffries 
Rating:
1.0

Customer service was terrible. I couldn't find the storage unit and employee wasn't helpful at all. He drew a diagram that was confusing and got an attitude when I asked how to read it. He then made threats to my friend

Anthony Pitts 
Rating:
5.0

Customer did not leave a comment.

Amelia Guerrero 
Rating:
5.0

Customer did not leave a comment.

Tanya Debnam 
Rating:
5.0

Customer did not leave a comment.

Tanya Debnam 
Rating:
5.0

This is my second U-Haul experience, and it way surpassed the other one. I was helped quickly by a professional, kind, well-informed staff member at the counter, and another employee was already getting the cargo van ready for me. The van itself was very clean, nearly brand new. It's odd to say, but I look forward to renting again from this location when I have transport needs. The price and quality of the rental, and the staff, were absolutely fantastic.

Lauren Glaser 
Rating:
5.0

Customer did not leave a comment.

Robert Cohen  |  Overall Experience 
Rating:
5.0

The two gentlemen that helped me at this location was Awesome. I am very grateful for their assistance from start to finish. The lady on the phone wasn’t helpful, instead of listening to what I was asking she was focused on how I was paying.

Brandy Grant 
Rating:
5.0

Was great to have equipment on such a busy day

ROBERT COHEN 
Rating:
5.0

N/A

Omar Ortiz 
Rating:
1.0

Overcharge unnecessary charges

Giovanni Joyner 
Rating:
5.0

Customer did not leave a comment.

RONALD BURGESS 
Rating:
2.0

The vehicle interior was not cleaned when I picked up the van.

Robert Baker 
Rating:
5.0

Just want you guys to know that your employee Darren at this location is incredible! He was kind, knowledgable, answered all our questions and was super personable. I would recommend this location to anyone after our experience with Darren.

kristen griffin 
Rating:
5.0

Customer did not leave a comment.

EDMOND BRUNACHE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Camile Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Kelvin Sanders 
Rating:
5.0

Joseph was very helpful

Esther Fan fan 
Rating:
5.0

I was happy to see the staff member that has been with that site for a long time. He is the reason why i continue to do business at this location.

Elizabeth Caisey 
Rating:
5.0

Customer did not leave a comment.

Marcthony Marseille 
Rating:
5.0

Darren was awesome. So helpful. Efficient. Informative. It was a big rental and he put my mind at ease

marie herb 
Rating:
5.0

I’ve used this particular Uhaul because of their wonderful customer service and I will continue using them. Always a great experience there

Lillian Robles 
Rating:
5.0

Darron was great during the rental and return process. The truck was clean, and easy to drive.

Steven Farley 
Rating:
5.0

Customer did not leave a comment.

KEHINDE ADETUTU 
Rating:
5.0

Everything went very well. Truck was brand new.

Robert Petitti 
Rating:
5.0

NOTHING

David Wilson 
Rating:
5.0

Customer did not leave a comment.

Antonio Perez 
Rating:
5.0

Thank you for making a tough situation a little easier to manage with moving with U-Haul

kettly aurelus 
Rating:
5.0

You had everything i needed available that day so i guess nothing else to improve for now. Thanks

Carlos Rivera 
Rating:
5.0

all but the tires - low - check on my return

Kathy Soles 
Rating:
3.0

To be honest and provide all information

Kevin Love 
Rating:
5.0

Customer did not leave a comment.

Hugo Martinez 
Rating:
5.0

Customer service was excellent!

Abigail Hernandez 
Rating:
3.0

Truck needed maintenance, engine light on and needs wheel alignment

Troy Fernandes 
Rating:
5.0

Customer did not leave a comment.

Kenley Suprilus 
Rating:
4.0

Get the app and use it, makes the rental process easier.

James Mulligan 
Rating:
5.0

Workers was helpful

Shanta Johnson 
Rating:
5.0

They are undergoing renovations but I was so impressed with the customer service and cleanliness of the rental vans. You can tell that it is a well run UHaul location.

Christine Yee 
Rating:
5.0

Customer did not leave a comment.

ERROL SETALSINGH 
Rating:
3.0

Customer did not leave a comment.

Anthony Will 
Rating:
5.0

Customer did not leave a comment.

corrine mumford 
Rating:
4.0

I didn't realize the online process that had to be done. When I got to the location to pick up I had to do a registration. It would have been great to just do it all at home before coming. There were several people who were confused and also did not realize this had to be done. Since there was no office open to sit we were all standing in the cold trying to register on our phones. It was alittle confusing but we go through it

NAIA WILSON 
Rating:
2.0

Workers are rude one named Darron. He picks and chooses who does the line waited 30 min and he took some one behind me.

Manuel Brea 
Rating:
5.0

I rented trucks from here few times they’ve always have great service

David Perez 
Rating:
4.0

Pleasant atmosphere and staffing

Jeffrey Gibson 
Rating:
1.0

No customer service at all

WILFREDO LARA 
Rating:
5.0

Great over all place and area

Luis Posadas 
Rating:
5.0

Good job

ernst joseph 
Rating:
5.0

Customer did not leave a comment.

ERROL SETALSINGH 
Rating:
5.0

Walked in to drop off the truck I rented in Pawtucket. The agent got me in and out within two minutes. Good looking out, bro!

Luis Morales 
Rating:
5.0

Customer did not leave a comment.

Jonathan Costello 
Rating:
5.0

Customer did not leave a comment.

Agenise Odige 
Rating:
5.0

Customer did not leave a comment.

Welington Pena 
Rating:
5.0

Keep doing the awesome service you do.

pedro gonzalez 
Rating:
5.0

Jay from Uhaul was very professional and nice, he took his time to explain and was patient every step of the way..

Areitah Malolm  |  First Impressions 
Rating:
1.0

The person who was helping with registration had extremely poor customer service skills. He was very careless and he looked like he didn’t want to be on the job.

luz jeanbapatiste   |  First Impressions 
Rating:
5.0

Great costumer service.

Manuel Perez  |  First Impressions 
Rating:
5.0

the two young men (William & ?) who helped me were first rate. Helpful, courteous, professional & represent your company well. Bravo!

EVANS LIOLIN 
Rating:
2.0

Hard to explain or pinpoint without a long paragraph

Jaylen White 
Rating:
2.0

Customer did not leave a comment.

michael ssenyonjo 
Rating:
3.0

The service was great, I noticed the office being remodeled I think everything seem ok

ernesto santeliz 
Rating:
4.0

Customer did not leave a comment.

Griffin Ferency 
Rating:
4.0

The truck was clean but the gas gauge and the odometer were not up to par. The gauge said I put in a 1/4 tank of gas with $25 worth of gas. I barely drove anywhere and then all of a sudden the gauge dropped and it started to sputter. I ran out of gas a a block from the gas station. Then when I put in one gallon from the red gas box, it jumped to a quarter tank, gonna figure. That’s crazy off one gallon. So I know the gauge was messed up. Then I drive no more than 15 miles from my delivery point and upon return the odometer said I drove 45 more miles that day. This made the price I had to pay incredibly high. I will no longer driver older model trucks if I ever rent from here again. On another note the staff were excellent and helpful.

Haris Hardaway 
Rating:
5.0

Staff was excellent and very professional 👍

Richard Gallagher 
Rating:
5.0

Customer did not leave a comment.

carlisle murray 
Rating:
4.0

Customer did not leave a comment.

roberto vargas 
Rating:
3.0

The van could have smelled a little better. But other than that everything was good.

Marjorie Byrd-Enoma 
Rating:
5.0

Just needed to check the tire pressure

Stephen Irving 
Rating:
5.0

The young man in the office was by far the best. He is the reason I will come back.

JERALD NASIF 
Rating:
3.0

Clean your truck The truck front end was going all over road

woodrow bennett 
Rating:
3.0

Customer did not leave a comment.

Colleen Meade 
Rating:
4.0

Please make sure the system to check in is working properly

Harrison Barnes 
Rating:
5.0

Management was always trying to help me save my sentimental value of my stuff coming out of a marriage I’m still trying to recover. Thank you all for your patient and I will rectify saving all belongings those mean a lot to me. Sorry for the inconvenience

INNOCENT CEDENO  |  Overall Experience 
Rating:
1.0

After I moved in and returned my truck. The worker Joseph saw my two pairs of new shoes in the front windshield and I forgot them. He admitted to seeing my shoes and now they're stolen. I need to file a claim. Worst experience ever.

Amara Smothers  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MERLYN BELLE  |  Overall Experience 
Rating:
2.0

The boxes were all wet when we went to get them. So was a lot of clothes. But the big thing is that there was a snake in the cubicle. All this was mentioned to the manager.

Christian Roy  |  Overall Experience 
Rating:
5.0

Great customer service and the staff was very friendly and helpful.

felicia boyce  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Cohen  |  First Impressions 
Rating:
5.0

Very pleasant manager

Christian Roy  |  First Impressions 
Rating:
5.0

I visited the location Hyde Park-Milton. I was helped efficiently. The staff member was knowledgeable and friendly.

Steve Delosh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY MAINGOT  |  First Impressions 
Rating:
5.0

The storage unit was very nice clean well lit very nice experience the workers are very nice professional beautiful people all around great people God bless you all thanks for the beautiful service hopefully in the end all the paperwork and everything will be just as well when I receive it everything is 👍 thanks again.

PEARLIE WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyri Spriggs  |  First Impressions 
Rating:
5.0

I will like to think mat and darron for everything they did to help us and there is another guy but I forgot his name. I feel like that uhaul site will be the one Ill use all the time and refer a friend.

PEARLIE WILLIAMS  |  First Impressions 
Rating:
1.0

You guys auction my storage without giving me notice no mail no phone call And all my information is updated

lawrence rogers  |  Overall Experience 
Rating:
5.0

The staff were helpful, available for questions, polite. Overall excellent customer service. These employees deserve a raise in pay , and position. A job well done, nice doing business with you.

DAHLIA KIRNON-DAILEY  |  Overall Experience 
Rating:
5.0

The staff were very polite, and helpful. They answered every question, and concern I had , they deserve an increase in pay, and promotions as they become available.

DAHLIA KIRNON-DAILEY  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

CHRISTOPHER PERRY  |  Overall Experience 
Rating:
4.0

Wonderful

Peter Meredy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

soni lewis  |  Overall Experience 
Rating:
5.0

Excelente customer service

ORQUIDA SOSA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kimberly aliotte  |  Overall Experience 
Rating:
5.0

Staff was very pleasant and helpful Ty🎃

Delores Smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Edward Shaddock  |  Overall Experience 
Rating:
5.0

Staff at the Hyde Park location is fantastic! So nice, so helpful.

Lori Bilewicz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose delossantos  |  First Impressions 
Rating:
5.0

Everything worked fine! Having a storage unit available for up to a month made the weird time between apartment leases much more convenient. I did call to change storage units before arrival because it wasn't initially clear what exactly it meant when a storage unit was "split-level." Had I rented one of those units, I think my experience would have been different -- thankfully, a ground-level unit was available when I needed it.

Andrew Brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

stephanie wilson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

shante smith  |  First Impressions 
Rating:
5.0

I used a storage locker for a number of years, and was very satisfied with the consistent ease of access and help from the staff when needed.

WILLIAM H FIOLEK  |  Overall Experience 
Rating:
5.0

Melissa was tremendous and darron the store manager as well

JAMES MORRIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nadine salmon  |  First Impressions 
Rating:
5.0

Great customer service, very helpful

Courtney Keleher  |  First Impressions 
Rating:
3.0

On Saturday March 19th 2022 I personally had an issue this specific time I entered the U-Haul storage on 150 Fairmount Avenue. The issue could have been avoided of this quiet location for many U-Haul trucks and more were not short staff memebers. In the past I have had positive experiences with U-Haul. In the past I have even had positive experience within the 150 Fairmount Avenue location.

Donnette Henry  |  First Impressions 
Rating:
2.0

Some of my items had to be thrown away due to water damage and old and. O one reached out to advise me . They just covered up the remain items and changed the lock . Prior to this a few months earlier after paying off my outstanding balance and wishing to remove my items while I was in town they couldn’t find anyone to remove the lock which caused me to have to foot the bill for several more months until my net return to Boston!

DEMETRIANA POUNCY  |  Overall Experience 
Rating:
5.0

Great services

JAMES ENGLER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ALYCE BROWN  |  First Impressions 
Rating:
5.0

Todo el personal fue muy amable las veces q fui haya hasta el de limpieza también

Delmymaribel Baezvillardearia  |  Overall Experience 
Rating:
3.0

Sometimes you could not get to the access door and it gets to busy in the office not enough customer service most of the Sr. Staff were helpful

aleta benson  |  Overall Experience 
Rating:
5.0

The information pertaining to the unit size based on my needs was accurate and the customer service received made this transaction a most memorable experience. Both of Darron’s staff on-site were super helpful and a pleasure to work with, very knowledgeable gentlemen.

LISAMARIE SPRIGGS  |  First Impressions 
Rating:
5.0

Todo excelente muy complacida

RUBERKI ARIAS  |  Overall Experience 
Rating:
5.0

Nice place

Fred Anderson  |  First Impressions 
Rating:
3.0

It was not clear when I agreed to a storage unit at this location that the unit would be on a second level only accessible by a moving staircase. This made moving my heavy objects precarious.

Kevin Greene  |  Online Move In 
Rating:
3.0

Question 4 - longer than average wait times Question 5 - always congested with company vehicles, very difficult to maneuver. Very difficult to manage lock, door of unit unaligned.

DAWN THOMAS  |  Overall Experience 
Rating:
5.0

Thanks a lot for the amazing professional communication and very easy going process to move in/out without any problems and stress out 👍🏼🌹👏🎈 Truly yours 🙌♾🌞

Karmela Yafutova  |  First Impressions 
Rating:
2.0

My Things stored were damage due to a lack of maintenance on your building. I would not recommend anyone to your facility at that location. Also you guys do not answer the Phone whenever I call your number.

Keith Clarke  |  First Impressions 
Rating:
5.0

Staff was very nice and knowledgeable. The site was nice and clean. I enjoy dealing with people who have excellent customer service and uhaul has displayed that.

GLYNIS WHITE  |  First Impressions 
Rating:
3.0

Staff was helpful, nice.

DELANCE SPEED  |  Overall Experience 
Rating:
5.0

I won't go anywhere else U-Hauls my kind of truck sales people are unbelievable very professional I wouldn't go anywhere else but then thank you for helping me out with my moving I really appreciate it you are a great company I refer to everybody I come from a big family thank you very much James Callahan

james callahan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBYN BRIDGEFORTH  |  Overall Experience 
Rating:
5.0

There was a problem with the online reservation, however the staff worked hard to help us get a unit. I’m very grateful.

JAMES ENGLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martin Booth  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Verdieu  |  First Impressions 
Rating:
5.0

Hyde Park UHaul was convenient and accessible. The staff was always helpful and friendly.

DIANNA REED  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicolette Ezekiel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carson Remy  |  First Impressions 
Rating:
5.0

We're so much appreciate for the great business 👏👏👏👏👏👍🏼

Karmela Yafutova  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bruno Zanotto  |  First Impressions 
Rating:
1.0

It’s Unprofessional to have an unprofessional teenager attend to adults whom have no mannerism! Secondly your company never answers their phones! EVER! Third, when booking on line you refuse to show pictures or details of the storage units. For example. I never knew there were top and bottom storage units which is very dangerous btw! I booed online for a unit to store my sofas and of course (without any knowledge or information) it just so happened that I was given the top unit. How do one manage to store sofas on a top unit locker? To top it off there were no more units available. So o instead had to go to another storage facility which is called Extra Space Storage. I even recommend Uhaul’s staffs to utilize them! Extra space staffs are professional, helpful quick fast and easy! I will NEVER use Uhaul again! EVER

TANIA lopes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DON HOLLIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie Small  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

michael morgan  |  Overall Experience 
Rating:
3.0

There needs to be more staff available to help customers with what they need and it was very crowded..

Renee Smrekar  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SOPHIA ADOLPHE  |  Overall Experience 
Rating:
5.0

The staff were very accommodatin

MATTHEW CAPONE  |  Overall Experience 
Rating:
1.0

There was mice poop all over my items I didn't even want to go back and get my stuff so I told them last year that I didn't want Noth from the storage unit anymore and they had a flood in the units and the place was not up to par and I don't know how they storage units was kept

Iris mcgauley  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Brenton Muir  |  Overall Experience 
Rating:
3.0

Customer service at the Hyde Park location is a hit and miss. I went there on 2 separate days. The chubby black boy behind the counter was probably the rudest customer service representative I have ever encountered. He wouldn't look at me while speaking because he was too busy texting and giggling at his phone and when he endeavored to look up from his phone he had a rancid look on his face like my presence there was absolutely repulsive; he wouldn't respond when I asked questions and raised his voice at me for asking a question about payment...I don't know if he is being forced to work this job but that is none of my concern. If you have a job where you are the face of a company but you are incapable of common human decency (not even customer service-level decency), you should quit and do something else that would make you less miserable. He gave me keys to a truck but didn't walk out with me to inspect the truck, and there were not that many people in the store to prevent him from doing so. The following day I went to this same location and another black man and especially the Hispanic lady behind the counter were superb. Even though I had to wait in a queue until it was my turn, when it was my turn, the Hispanic lady treated me like I was the most important customer and I could see that she applied the same level of patience, respect and care with every other customer before me. She needs to be given the job of teaching other uhaul workers what customer service really is, and also given a pay raise.

ogheneyoma akpoviroro  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nallia Shields  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie Small  |  First Impressions 
Rating:
1.0

Didn’t move in

Neil Hicks  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linnay Murray  |  First Impressions 
Rating:
4.0

The desk staff were very friendly, helpful, and accommodating.

MATTHEW CAPONE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jose antonio   |  First Impressions 
Rating:
3.0

My access card has not worked, I always have to ask someone for assistance. This location is pretty busy so if it would be ideal for the machine /system to work. so I don't have to wait for someone to unlock the door. I pay every month for the service, the least I need is for it to work. Staff needs customer service training. People come in with an attitude or are very stressed. people are moving so understand they will come me with attitude, not towards you, so the staff doesn't have to give ppl hard time, they need to talk nicely and properly so the customer doesn't feel rush or not understood.

SOPHIA ADOLPHE  |  First Impressions 
Rating:
4.0

Looked at a few storage spaces, one of the storage unit the ceiling was exposed. Need to be fixed. Other than that the place was clean. The service is very good and the service worker was good.

Stephanie Rouse  |  First Impressions 
Rating:
5.0

Darron and Jesus at Hyde Park, MA location provided great customer service with their flexibility, knowledge, recommendation, problem-solving and courtesy. They represented U-Haul professionally and deserve a lot of credit for its success. Online U-Haul leaves a lot to be desired because paying online was a nightmare. The app was just as bad. It would show paid and then we would still receive a bill with a late fee! Horrible! So U-Haul needs to work that out!

Scott Mercer  |  Overall Experience 
Rating:
5.0

Darren at the front desk great customer service person great guy goes above and beyond to help you make you satisfied when you leave thank you for everything

calvin jenkins  |  Overall Experience 
Rating:
2.0

A majority of the time I am inconvenience by trucks in the way of the door. Makes it hard to maneuver Items to be stored and I find myself in line to get someone's attention to move a truck.

aleta benson  |  First Impressions 
Rating:
5.0

You are the best guys, thank you so much for taking care of my stuff. I don't have any complain at all. I've been with you guys since 2015 and I'll my stuff was very secured ... I just moved out on December 5th, 2020

JEAN DILONE  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ada Nnah  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

crystal schaff  |  Overall Experience 
Rating:
5.0

Darren the manager was very professional and friendly. He handled every issue I may have had pertaining to my moving situation with with ease. I am recommending this Uhaul location to all my family and friends.

gia robinson  |  First Impressions 
Rating:
5.0

excellent service

ALEXANDRO MENDEZ FELIZ  |  First Impressions 
Rating:
4.0

The unit reserved came with a free lock. There was not a lock on the unit and the sales representative stated that the unit did not come with a lock. Ultimately, after showing documentation that confirmed the unit came with a lock, I was provided a lock, but the representative presented that she was doing me a favor. Would have been nice not to go through that at all. But no big deal

Aria Perkins  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jeff Connolly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CIARA WASHINGTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yulisa Ortiz  |  Overall Experience 
Rating:
4.0

The storage I had had a little opening thru the gate on the top and i mentioned to them and didnt fix but other than that it was okay .. thanks

javy ortiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

iris plaza  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

linda barnes  |  Overall Experience 
Rating:
5.0

Great service

Janine Gonzalez  |  Overall Experience 
Rating:
5.0

David. Was the only one there and managed to get the job done. He was exceptionally gracious and kind. Not many around like that.

Nicole Cardwell  |  First Impressions 
Rating:
5.0

He was a good sport

melissa vazquez  |  First Impressions 
Rating:
5.0

Great service

ivyaisha brockington  |  Overall Experience 
Rating:
5.0

Thanks Darren!

Christopher Flores  |  Overall Experience 
Rating:
2.0

Impossible to get through to someone, have to leave several messages with no return call. Lighting doesn't turn on immediately in the hallways so have to walk for a few moments in darkness.

Kerry chios  |  Overall Experience 
Rating:
4.0

thanks U-Haul staff. Hyde Park store will continue getting my business.

angelque cribb  |  Overall Experience 
Rating:
5.0

This was our first time using a storage facility and Darron helped to make the process very easy. He provided excellent costumer service and I would highly recommend the Hyde Park located.

eden Filter  |  Overall Experience 
Rating:
5.0

Excellent manager and staff. And very friendly and efficient.

Daniel Price  |  Overall Experience 
Rating:
5.0

I received excellent costumer service and I would recommend this location to anyone interested in renting a vehicle or storage unit!

eden Filter  |  First Impressions 
Rating:
2.0

Staff always seems bothered. And I’ve been charged 3x for a unit I don’t have then told it takes 5 days for them to return my money. Ridiculous.

Mariah Weathers  |  Overall Experience 
Rating:
4.0

I was happy with the accommodations

shanika brikett  |  Overall Experience 
Rating:
5.0

Quick process and easy

DORIS VALOR  |  First Impressions 
Rating:
2.0

The staff (some of them) was terrible

zacharoula xanthe moschoni  |  Overall Experience 
Rating:
5.0

Like the service.

alfred altine  |  First Impressions 
Rating:
1.0

Poor customer service, items in storage were stolen/missing including my Samsung brand new in the box 65 inch television. Among stolen items include 2016 Mitsubishi Outlander sports poor security.

sylvester wallace  |  Overall Experience 
Rating:
5.0

The young lady was very nice also the manager

soni lewis  |  First Impressions 
Rating:
1.0

Worst experience ever

Dillon Morin  |  Overall Experience 
Rating:
5.0

Alex Roman the manager was very helpful and professional..!!!

Oscar Guerrero  |  First Impressions 
Rating:
4.0

hours was convenient, place was clean and secure, and they even put some cart there for our convenience. and if you take all your belonging before the due date you don't own them nothing

melisa joseph  |  Overall Experience 
Rating:
2.0

El servicio al cliente es bien malo Siempre estan con mala actitud Y el storege A 176 siempre esta Lleno de agua

Alexis Lorenzo  |  Overall Experience 
Rating:
5.0

The staff is helpful & knowledgeable about the products & services.They're always professional & they all have great customer service skills. I'm always satisfied when using U-haul in Hyde Park, MA.

KATHRYN KING  |  Overall Experience 
Rating:
3.0

I wouldn't use this place again. You guys have big rats running around in the storage area. Your rats got in my unit an ate thru my bags. I had no food what so ever. Really need pest control

Elander Gooden  |  Overall Experience 
Rating:
5.0

Everyone was friendly And very hwlpsjl with my last minute request.

Cherise Kenner  |  Reservation 
Rating:
4.0

The facilities were clean but cluttered. The layout in the office is uncomfortable. Other than that no complaints.

BERNISE GONZALEZ  |  Overall Experience 
Rating:
1.0

The customer service was poor I waited in the line for a long time and the storage unit that I had signed up for was given to someone else and I was treated very unfairly

TOVIAS LUBIN  |  Overall Experience 
Rating:
5.0

The team overall we’re absolutely awesome! I was having a tough day but the staff turned my day around completely. They were very helpful and went far above and beyond the normal call of duty. Thanks!

Dillon Morin  |  Overall Experience 
Rating:
3.0

The upper-level lockers are really inconvenient. The staff member, however, was very helpful!

Benjamin Boskin  |  Reservation 
Rating:
5.0

Its a great service and I wish they remain great and for ever!

Gul Nowshad  |  Reservation 
Rating:
5.0

This is 150 Fairmont ace thank u all your help with my storage unit and the staff was very helpful, as for your main office u can use better customer service people that explain things more better.

shauna wright  |  Reservation 
Rating:
4.0

En general casi todo estuvo bien, algunas ocasiones el acceso era incómodo por los camiones que los dejaban muy cerca

Juan Amaro  |  Overall Experience 
Rating:
3.0

Overall our experience was positive. Though it did feel as though the location was understaffed. We always had to wait quite a bit to be helped or there was a line and we would return later.

Sarah Fortino  |  Overall Experience 
Rating:
1.0

Worst business I have ever endured with any company ever.

EDDIE MALLOY  |  Overall Experience 
Rating:
5.0

The staff was exceptionally nice. Darron, kahlil were the best I also would like to thank Wendy for her help I greatly appreciate all of u beside the water leak I was impress with ur service Thank yo

ANGELA WRIGHT  |  Overall Experience 
No reviews have been submitted for this location.

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