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jonathan vCustomer Reviews for U-Haul Moving & Storage of Hyattsville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
So far they Ben great very helpful tanks👍
freddy bSu atención fue excelente gracias
Clara EMuy buena atención al cliente recomiendo este lugar
edwin zHad a good experience and would definitely use it again and recommend it. It was secure, clean and well lit. Overall the staff were pleasant and helpful, except one individual. When I needed one of their trailers moved said they had a bad back and told me to see someone else, that person was again pleasant and helpful. I have a bad back and I could have operated the equipment to move the trailer, it didn’t require a “good” back to operate and they could have walked me over to the other person to make sure we connected, as other staff had done when they couldn’t provide the assistance I needed.
BRUCE W | Overall ExperienceThe reception I received ths morning upon entering the U-haul facility and speaking to a representative was fine. However, upon my return and turning in the rental truck, I anticipated receiving an inspection clearance that would indocate that the vehicle was returned without any concerns from the U-Haul personnel, who inspected the vehicle. Since I was told that the inspection would take a few minutes, I decided to wait for my clearance receipt. However, I was highly mistaken. After seeing the personnel, I believe, take multiple photos of the top, right corner of the truck, and returning to the same sight will his celI phone camera several more times, I felt very uncomfortable and decided to re-enter the U-Haul facility to inquire about the hold up. And in speaking to the staff personnel who had waited on me, I was told that damages to the top of the truck was discovered and that I was being charged $215.34 that was charged to my credit card. I therefore disagreed with the findings of the inspection personnel and complained that the vehicle was given the best attention in my care, and that I did not hit any objects, neither did I drive over any bridges, enter any tunnels, drive near anything that woud have caused that type of damage to the top of the vehicle, a 15 foot long truck. And the worst part of it all was that i was accused publicly of causing damage to the truck; subsequently, I asked to speak to the manager, Mr. Henry Kotory, who explained the policy of vehicle being checked for damages upon being returned. However, I vehemently denied being the cause of the damages, and I requested that the Police Dept be notified, so that that they could checkmy cell phone and the route I took to pick up the piano, which was no more than 17 minutes away, and the drop off route that was no more than 35 minutes away. In my complaint, i felt that some at the U-Haul facility did not make a notification of the damages that the truck received in the care of the previous renter. mr. Kotorly then returned to his office, and upon his return, he stated that another renter from the presvious week had damaged the vehicle, but notification was not made (yellow sticker) and posted on the truck to point out the damage. (I understand and realized later that I should have inspected the vehicle prior to driving off and pointing out any damages. However, failure to follow those guidelines should not make me culpable of any damages. The personnel at U-Haul responsible for making note of the damaged, top portion of the vehicle on the front right sinde, did not follow through, and i was looked upon as the one responsible for the damage. However, the manager did note that i was not the customer, who caused the damage, and he removed the charge from my credit card, of which i am very grateful and satisfied. Also, he wrote a statement in longhand, pointing out that 'Thomas Jones did not damage the truck. . . The damage is from the previous renter, etc." However, I asked the manager to speak to the inspection personnel who accused me publicly of having damaged the vehicle. Moreover, he did not apologize for to me, which has left me feely very dismayed. I hope that in the future, the individuals employed at U-Haul with the responsibility perform their jobs thoroughly and professionally, so that all records will be maintained and accurate accordingly. I have rented from U-Haul in the past from the same location, but this is the first time I experienced this kind of negative/unprofessional treatment.
THOMAS JTrata de decir 30 minutos antes del chequeo para no estar ahí parado gracias por todo
Clara EFast in get my trailer iam out so yes it was good day yes I use again
Arvin NGood customer service. Clean cabs.
Stefan LGreat job uhaul needed a short stay in storage and staff were great and the box was very good.. Darrel
DARREL B | Overall ExperienceThe truck they provided for me was clean and brand new. I treated this truck like it was my car. The ride was smooth.
Michael FEverything ok service is very good
felix BThe drop off was super easy
Howard SMy storage door to my unit is broken it won’t stay up. Was told it would get fixed but how if I have the only keys to my unit
Suprena NThank you 👍
Frank R | Overall ExperienceThe truck was not the best towards the end of a 550 mile drive, but I don’t drive that far often, so maybe that’s standard… Either way the staff at the Chillum location MORE than made up for it!!! People helping out at the desk were great, and a guy that serviced the vehicles even came and helped me move two beds and two TV’s after a family member wasn’t able to come help me. Wish I could remember names better, but this location is BY FAR the best I’ve ever had experience with 👍
Erik K | First ImpressionsQuick service and friendly staff
Danson KMany Many Thanks to helpful & over-the-top service.
HERBERT H5 stars customer service
Gabriel DI really appreciated the assistance I received from Joshua. He made sure he articulated the answers to some questions and concerns I had. There is nothing like great customer service skills in this day and age. Thumbs up to you Joshua. I will be returning to this location.
Sabrina JThanks
francois mThe first cargo van I was given was not clean and it had paint spots all over the inside. I asked for another one. They were very accommodating to my request.
Kathleen JGood Service
Nelson MVery courteous employees.
wilfredo oIT WAS MY FIRST TIME RENTING A TRUCK FROM UHAUL AND I ASKED FOR 6 EXTRA PADS JUST IN CASE I DIDN'T HAVE TO USE THEM SO WHEN I RETURNED THE TRUCK I ASKED COULD I BE REFUNDED OR NOT CHARGED FOR THE PADS THE BAG WASN'T OPENED AT ALL UNTOUCHED,I WOULD HAVE LIKED TO BE REIMBURSED FOR THE PADS,BUT I WAS TOLD THAT IF YOU ASKED FOR THEM WEATHER YOU USE THEM OR NOT YOU WILL BE CHARGED AND NO REFUND? OTHER THAN THAT THE SERVICE WAS GREAT AND VERY NICE FOR A FIRST TIMER KEEP UP THE GOOD WORK.
Kenny CThere was a coarse gritty dust that appeared on boxes concerning for insect droppings or grinding ceiling boards from above floor. I had to wipe everything down with disinfectant wipes before removing - Also the unit had a smell of mice and mustiness- make sure clothes in well sealed bags to not pick up odors. I’m being honest here but also want to say the staff was helpful and location convenient and seemed safe. Other clients I met were also decent people. Was expensive for what it offered.
Costa V | Overall ExperienceTha customer service wad great 👍 👌 👏
Sandra SExcellent Customer Service
Derron HLady that assisted with my rental wasn’t friendly and barely wanted to say hello. Rental truck was disgustingly filthy. Had a lot of trouble opening and closing the loading ramp as it kept getting stuck which took a lot of time. It perhaps need to be sprayed with WD40.
Yolonda DEverything was positive! No changes needed!
earl sIt’s been more than one occasion when my license is approved I get the rental information but not the lock box information. Yesterday I started the chat and the young man kept telling me I could find it on the app under active rentals. Nothing showed up. After some time he called me to give me the code for the lockbox. He said on his end he was able to see how I wasn’t provided with it on the app. I’m a woman most of the times I’m picking up at night. It’s scary to sit in a lot at night trying to get that situated.
Jocelyn RThe Storage need lights inside the storage
Gordon S | Overall ExperienceI had a bad experience with the staff. The was a misunderstanding regarding the return. I got charged for two days instead of one.
Karumariyamma RU-HAUL did a great job. The transaction was easy. The representatives were nice and friendly. I will definitely rent again.
Laura MNo problem at all with transaction to rent a vehicle.
debra dYes
Jose LAwesome rental experience. the staff were very organized and friendly. Superb customer service and willing to help me lift the dolly and other items.
Kim GThanks excellent customer service
Eduardo ATodo me pareció excelente los trabajadores me parecieron muy amables gracias
Jose GDirty truck
Gabriel DThe vehicle I had was leaking water inside from the accumulated sknow and it wetted some of my stuff. No good experience for that
Juan SGreetings. We start with a difficult start with the unit gate/door unable to open, unable to close once open, and the next day the unit gate/door unable to go down, but the staffs were able to help me work and show me some maneuvers. Thank you.
FRANCIA B | First ImpressionsI am concern that I will not be given my money back for the new month fee.I moved out on the 15th.and was promised to be refunded back t my credit card .I am still waiting to see .That's my only concern.Everything else was great.
RENA J | Overall ExperienceQuick and easy drop off
Robert MI appreciate the helpful staff.
CAROLYN A | First Impressionsi also rated this location high for their service on vehicles. NACV is a non profit veterans organization and have used Uhaul for well over 30 years in the DC area and have had good luck with most of the locations but under Henry's mgmt this hyattsville location keeps getting better and better. super team well done. to you all. thank you
Cecil B | Overall ExperienceGreat staff and very nicely maintained facility
BRIAN H | Overall ExperienceI was interested in a small unit close to one I now have. The young lady that helped me was very polite and attentive to my needs. She answered all my questions and escorted me to my unit. I am so happy to see that there are still kind and friendly people in the world. Her name is FIA. She's great!
Sylvia J | First ImpressionsI seen mice and roaches inside storage room
TONYA H | Overall Experienceawesome
Christiana S | First ImpressionsThe cost is expensive but the quality and service is great. Friendly staff, well maintained restrooms, overall clean and very easy access. Sometimes the key card malfunctions a bit
STARLESHA W | Overall ExperienceThe storage was excellent and accessible at all times
Jeremiah W | Overall ExperienceNone
Nelly H | Overall ExperienceThanks to your wonderful staff and the manager. At the Hyattsville U-haul. There was some confusion when placed in the order online. And at Tacoma park, they graciously took care of it with a lot of professionalism and understanding again. Thanks, you guys for everything for getting us through the mistakes in the areas and making this a peaceful. And helpful move in and storage for us. Once again, thank you guys so much. I really appreciate it.
MICHELLE K | First ImpressionsThe representative at the front, the older African gentleman was very rude during our interaction. I had just driven 8.5 hrs from the Carolinas to move in with a JH and AV worth of things after packing my whole house and leaving at midnight. He was not very friendly and did not seem to want to be there. He was very combative with me when asking for alternate contact information and seemed to not want to explain exactly what or why it was needed. He also told me he was doing me a “favor” by providing me with my free one month storage for my contracts which were separate. As a former recent Uhaul employee I knew I had the right to my units for the month. He also tried to give me a smaller unit than requested specifically when I asked for what I needed and asked that it was on the same floor which was already shown to be available. This type of behavior was not customer centered and did not provide me with a good check in experience.
Michael G | First Impressionsgreat staff & clean facility
Lisa D | Overall ExperienceAll the staff customer service was amazing
HAJAH J | First ImpressionsMy concern though is rodents poison that i saw in each of the storage units that I rented. I guess that was put there for preventative measures.
Patrick H | First ImpressionsSooooooo east and quick. Easiest check in I’ve ever done.
Claude B | Online Move InPrice is crazy, but glad we got one month free while we got situated after a big move.
Christopher H | Overall Experiencesketchier than i thought tbh
Alec D | Overall ExperienceI moved my stuff out 3 weeks early and you do no prorating/no reimbursement. But I'm sure you will rent the unit and make double the money.
SHANNA C | Overall ExperienceThe wait time to be help by an associate was very long, lack of staff at desk was very poor
Julie B | Overall ExperienceBlessed by my outcome
Shelley W | First ImpressionsStorage unit doors wouldn’t let me in even though it said access granted. Called general manager that was listed for after hours help and never got an answer or call back.
Selena V | Online Move InThis is one of the best facilities is the region. I have been to a lot of uhaul but the hyattsville location is the best with management and customer service. The exam members are very helpful and friendly and manager is always there to assist I love this location
IBRAHIMA D | Overall ExperienceMy storage was dark had to walk with a flash light the place needs to be modernise
Veron S | Overall ExperienceStaff not all that helpful
Sam H | First ImpressionsExcellent clean space rodent free.
DUANE M | Overall ExperienceThe place was easy to get to. There wasn't any problem removing my things. I will sure use them again.
Eugenia M | Overall ExperienceRoxana was extremely professional and helpful.
Lolita W | First ImpressionsReally good
antonio t | Overall ExperienceOutdoor unit ceilings had tape covering seams that looked like it leaked before and could leak again. Thankfully it was dry for me but it left me wondering if it wouldn’t leak.
Robert K | Overall ExperienceRecommend having a ramp at least on one side.
Rodney D | Overall ExperienceA few times employees parked there cars blocking last door and when asked to move got attitude.
jay l | Overall ExperienceVery Friendly Staff.
Joseph W | First ImpressionsMy go-to location, they always have trucks and storage units available. Service is always fast and professional.
Latoya B | Online Move InGreat
JACKY F | Overall ExperienceComfortable
Yohannes M | First ImpressionsIs this the rating you so desperately needed? Stop emailing and texting me.
Matthew H | Overall ExperienceI need to be contacted due to a storage that belonged to someone else but was in my name not reported for over a year of no payments.
DAMIKA W | Overall ExperienceI would have loved to have lighting that stated on longer. Also the units have mice and that’s a bomber, but overall the facility is kept up.
andrea D | Overall Experiencenot value for money
Mark A | Overall ExperienceI was impressed by how little dust was in the unit, even after 3 years. Great ventilation! Thank you for a very easy process to close the unit.
Gretchen H | Overall ExperienceCustomer service representative. Roxanne was awesome.. made my moving experience. Wonderful.
LYNN M | First ImpressionsThank you.
Carlton T | Overall ExperienceI would suggest that they have us use tow dollies to off load is too.
Natalie M | First ImpressionsThank you for your Service
Sheila S | Overall ExperienceMy storage facility leak in this from the ceiling and it was infested with rats or mice or whatever they were who ate into one of my furniture pieces, a large and comfortable chair that had to be discarded outside of that the staff was fine but my storage facility was in adequate. I do not have any dispute with the staff or U-Haul. I agreed to settle my account and that’s the end of it. The staff was cooperative and didn’t work with me to resolve my issue. I left the chair in the storage room so that they can see where the rat have a hole all the way through animals living inside the chair.
Nathaniel S | Overall ExperienceI was not informed either via text or email that my order for equipment while renting a truck had changed. I paid for an appliance dolly along with a box truck. When I came to pick the truck up, there was no dolly in the back. When I asked the U-Haul employee where my dolly was, he stated they didn't have anymore available. The issue is I reserved the rental weeks ago, I needed that type of dolly for heavy furniture moving. Again, no heads up or email prior to inform me they didn't have what I paid for. He refunded me for the dolly, but I still had to figure out how move/carry a very heavy piece of office furniture. So the customer service and consideration at that location was non existent. Hence the low rating of my experience.
Darryl H | Overall ExperienceThe staff was very friendly and helpful. Be sure to work on your patience if you decide to go during peak hours, there is usually only two people at the counter. Take that up with management, not the employees!
ruthchama j | Overall ExperienceExperienced and professional staff. Great location
celestine h | Overall ExperienceMice in u it’s algae growing on outside of storage
Melissa C | Overall ExperienceThe person who helped me was very professional and very friendly
Eugenia M | First ImpressionsThe only recommendation is to install a ramp or elevator for access to your inside storage units. It is not safe trying to move items, esp heavy or bulky ones to the second level. Storage facilities without ramps / elevators are the only ones I would consider for future storage needs.
Carolyn a | Overall ExperienceI had a problem with the card not working. and they have changed. but the rest is good.
Claude k | Overall ExperienceBuenos chicos amables y respetuosos lo bueno que tengo acceso a la locasion a cualquier hora me gusta eso
MARLON V | First ImpressionsThe female employment and Mr. Mendez have been great helpers for my first time choosing U-Haul! Great employees and wonderful customer service from both! Very convenient and fast service!
Erlinda F | First ImpressionsI’ll be filing a complaint with the manager. I was mislead and mistreated but the staff.
Yoseph E | Overall ExperienceI wish the phone line had a live person answering the phone.
SONJA M | Overall ExperienceBit pricey for what you get versus other storage options. At night after hours I have noticed people skating and hanging out and smoking in the storage locker area, not sure if this was ever addressed.
Todd W | Overall ExperienceStorage space has poor lighting
Alie S | First ImpressionsHelpfully staff
Amani E | Overall ExperienceGreat experience and No issues.
Dwayne k | Overall ExperienceUnfortunately both storage units I rented measurements were not accurate causing me to move to another storage facility. The storage facility was well secured. However, there was no lighting inside the storage unit itself.
LISA C | Overall ExperienceWhen we showed up on July 31, 2022 , we were in line for 45 minutes when I went outside to find another employee to help me. He did try to get our agreement set up then informed us that there was no locker available even though we reserved one, more than a week earlier. He then tried to get us set up in a smaller unit which wasn't going to work. Then he found another unit for us to use. We were there for 2 hours getting things straightened out
John R | Overall ExperienceNo one should store things they don't want in their house for 2 years. Obviously there is no need to those items. Over $6500 and those thing you can do without.
GARY R | Overall ExperienceVery nice experience
jonathan M | Online Move Inthe only improvement i can suggest is lighting INSIDE the storage unit...the next time i'm in need of storage or moving equipment this facility will be my choice!
ED B | Overall ExperienceEntire staff had bad nonchalant attitudes and where not helpful at all
Shawnna I | First Impressionswill be back again... Yvon Fleurival
Yvon F | Overall ExperienceUnfortunately my property was damaged during storage by water leaks. They are working on getting me reimbursed but of course every insurance co. stretches out the process. Some property will not be covered because we don't have receipts. Everything else was fine.
Nadine B | Overall ExperienceThanks for your service
Kenneth M | Overall ExperienceThe staff on site 7/9/22 was so pleasant; informative; and easy to talk too. I didn’t feel rushed and he had everything prepared for me prior to my arrival. I had a once in a life time experience on the phone booking my reservation and in -person as I stored my belongings. Excellent customer service across the board.
MYRICA G | Overall ExperienceCould not access the storage unit when I wanted to even though I paid for 24hr access. The door would be locked and blocked leading me to go around and walk from one end to the next in order to get to my unit. Unacceptable
nathaniel f | Overall ExperienceThe woman who helped me was very nice & efficient
Michael L | First ImpressionsIndifferent demeanor overall of staff, processes seemed to take much longer at this UHaul than others I have been at. Joshua was very helpful and flexible with getting a storage space; Hani very helpful- but it took a long time as the staff seemed to have difficulty taking care of a small amount of clients. In general slow service, long waits, a kind of melancholy neutral atmosphere to an otherwise nice UHaul facility
Costa V | First ImpressionsWhen I was in there was a male Customer service representative sit front of the Counter plying with his hair as he on his phone. Next to his female Codeworker that was already was helping other customers. And the male state to me oh I don’t do that and she will be help you. The way he has to say it was unprofessional but I am happy with the lady help .
irvin d | First ImpressionsExcellent customer service by Donnelle and colleague! Extremely helpful and friendly. Hours of operation are fantastic and very accommodating for customers. The facility is also very well maintained. I would highly recommend this U-Haul facility! Simply outstanding!
MIchael D | First Impressionsgreat experience
Patrick H | First ImpressionsMy belongings were destroyed because the roof was calcified and the calcification debris fell on my things. Destroyed.
Eian J | Overall ExperienceWhen I first rented the unit ,it had a lot of trash in it. also I was told that the unit was on the first floor, and I didn't have to use the steps, that wasn't true.
Monte M | Overall ExperienceThe only issue I had was communication. It’s virtually impossible to talk to someone on the phone and a message I left wasn’t returned.
James S | Overall ExperienceManager was awful and created a situation that was unnecessary.and avoidable
SCOTT S | Overall ExperienceN/A
Aurelia m | Overall ExperienceClean & Courteous.
Aaron T | Overall ExperienceThe girl who took care of me did a great job. My only complaint (if I really had one), would be that I waited a pretty long time, she was the only one doing anything.
James S | First ImpressionsMr. Henry and staff are very, very supporltive.
Shirley H | First ImpressionsNo complaints
Jonathan S | Overall ExperienceIt was clean and and my stuff was okay
CHERYL W | Overall ExperienceI book a storage 3 days in advance. When i came there i had no reservation showing. After waiting and waiting i finally got a storage but not the one i reserved. Very unprofessional
samuel n | First ImpressionsMost of the staff very rude
CHARITY H | Overall ExperienceI found a dead mouse in my trailer
William S | Overall ExperienceThank you.
Carlton T | First ImpressionsLos precios están altos
Jose R | Overall ExperienceThe Storage Facility is kept clean. However, a ramp would help customers take heavy items to the second floor storage bins. You don’t have an elevator, so the ramp would be a big help.
zerita j | Overall ExperienceThe staff are great but far too few. The cost of the unit was too high and I was able to find another unit, same distance for much less. I didn’t want to move but the cost was too much.
Jacqueline B | Overall ExperienceThe people all enjoye very friendly nice people
Beharu S | First ImpressionsHenry was very helpful. When he was busy attending other customers, the staff stepped up to the plate and were on point as well!
Edvert G | Overall ExperienceI wish we could swipe our cards to have access to all the doors. After hrs, we only have access to 1 door. Extremely inconvenient for getting to storage on the other side.
Lanette T | First ImpressionsWe checked out on 8/8/2021 and have been erroneously charged (not the first time) due to not properly closing out the charges. I am receiving notices that do not reflect what occurred.
Kristin Y | Overall ExperienceThe staff was very helpful. The wait time at the counter was over 10 minutes, mostly because there was only one person there most of the time. There were carts available to move larger items, which was appreciated. The move out experience was excellent. The unit was inspected and an email was sent promptly. Thanks.
Daniel V | Overall ExperienceSo first off, the storage facility was not the size advertised. The advertised size was 10x13x7. It was not 7 feet in height, it was more like 6 feet. This factored into my ability to store things and I wasn't able to store everything I had. This needs to be corrected on the website and reflected accurately otherwise I will report this facility and U-Haul to the BBB. Secondly, when I went to pick up my goods from the storage facility I found the process somewhat unwieldly. First, trying to park my 20 foot u-haul trailer in an area that wasn't blocking anyone and wasn't too far from the door was difficult as the pick up area was being used for truck storage and parking. Why were there so many trucks blocking the pick up entrance? People should be easily able to park and use that area to pick up their stuff. Also, the fact that the exit was routinely blocked by people returning trucks was annoying. Also, why were your employees using parking spaces for customers to access and pick up their goods from the storage facility. They shouldn't use these spots. Employees should park elsewhere. Overall, I would not recommend this facility to anyone looking to store their goods or rent trucks.
DAVID J | Overall ExperienceMy storage K220 was not in a good place. Mud and dirt over everything. Had I known that storage was open up top I would have got another one. I should have moved doing all the time I kept the storage. Just was to busy with other things. You may want to inform other customers.
LINDA W | Overall ExperienceStairs to unit made it difficult. Office staff was mostly rude over the 1.5 years storing with them.
Robert B | Overall ExperienceI rented specific sized unit because it was listed as 7 feet high. When I was shown the unit I reserved online, I mentioned to the representative showing the unit that it was not 7 feet high. The representative asked "Did you measure it?" That was a rude and condescending statement since he knew full well I had not pulled out a tape measure in the 30 seconds it took to walk into the unit and see how low the ceiling was. I'm not even 5 feet 5 inches tall and the ceiling was just above my head. I did not need a measuring tape to know that the unit was NOT 7 feet high, as listed. I again protested that the unit was shorter than listed. He said I would have to talk to the manager if I had a problem. Instead, I found a storage unit with another company that was the size listed and cheaper than the units offered by UHaul. I was very disappointed with the misinformation and the poor customer service. You can do and have done better.
Regina C | Overall ExperienceThe units are extremely small for the amount of money being charged. Door and lock constantly jamming and hard to open and close. Pinched skin and fingers several times. The ceiling of my unit was all over my furniture and got all of my things super dirty and dusty. Insulation chips and debris from the ceiling were everywhere.
Nyl M | Overall ExperienceMarcus lost our reservation. He booked it over the phone and then failed to finish entering it on his end after the phone call. There was no record of the reservation when we got there (with movers waiting on us), but luckily they had a unit available of the same size. It still took us close to an hour from when we first arrived to when we could begin unloading the truck since we had to fill out a new contract, which messed up due to the credit card reader and we had to fill out all the information twice. There were lots of people waiting in line and many complaints that we heard from other customers about their storage units or truck rentals (we also had a terrible truck rental experience with uhaul - they kept changing and cancelling our truck in the few days prior to the move). Overall, I would never use uhaul again for truck rentals or storage unit. However, the person who checked us out for the storage unit was kind, so I don’t blame him.
Elizabeth B | First ImpressionsThe truck was stolen. And it sat at towing storage for a couple weeks after finding out who stole it. I called several times to get information about where truck was at and everything. They were was supposed to call me back several times and never did. Then take truck back to there facility somewhere in Hyattsville Maryland with all of granddaughter belongings and expect us to go get it. Without them even calling and letting us know they were getting it when it was close to home in the first place. I explained it to them several times that we needed another truck to load it on and get it then. Sincerely yours
Curtis B | First ImpressionsEs un asco ese lugar yo renté una troca grande para realizar mi mudanza y cuando iba en camino a casa los frenos me tiraron aceite mucha por lo cual decidí llegar a mi casa dejar la troca en el parqueo y al día siguiente me presente en la oficina para decirles que la troca tenía problemas que no la pude usar ellos me dijeron que la culpa era mía y que no me iban a regresar el dinero perdí 80 dólares en ellos para nada
William M | Overall ExperienceMove out was done a while ago. Not sure what the procedures are but I was still being charged.
Marcus J | Overall ExperienceHorrible service. -Employee failed to find my reservation. I had two 5x10 units reserved over the phone and when I got there they told me the 26’ truck only comes with one 5x10 - Employees rude and would not open the loading dock for us -A fight broke out between 2 clients and an employee -unit is up stairs, with no ramp very difficult to load/unload -property felt unsafe would 100% not recommend or stay longer than I absolutely need too
MICHAEL R | First ImpressionsThey went above and beyond to meet my needs
Jill B | First ImpressionsThey were rude and the girl with the blonde hair behind the counter was extraordinarily rude. When I asked for a manager she pointed at the window and told me the number is on the door when I asked if she had the number she pointed at the door again despite the manager actually being in the back. Awful experience , horrible girl I don’t see how she keeps a job.
Kennydi W | Overall ExperienceGreat Service
Mervin A | First ImpressionsI would definitely use Uhaul for my storage needs again.
Joyce G | Overall ExperienceThere was miscommunication about the 24 hour access and the worker at the front desk when asked how to locate my unit/ what the process was she stated “I don’t know, they don’t train us on that stuff”.
Michael K | Online Move InMy best experience with a uhaul facility!!
Stacie S | First ImpressionsOnly had one issue when they sold the contents of a unit without reaching out to me and we lost valuable furniture we purchased fir my grandchildren.
CECELIA B | First ImpressionsI want to thank the manager and his staff for providing a facility so clean and secure, I didn’t mind my wife being with me during the late hours to sort. Maintaining a storage facility in the DC area isn’t easy. The bathroom was clean and secure. And the area where donations were dropped off was kept clean. Again, thank you.
Linzell J | Overall ExperienceMy interactions with the office were smooth and the monthly automated payments for my storage unit did not require my attention after the process was set up.
Joseph J | Overall ExperienceI didn't like the fact stuff from the ceiling was falling into my unit I had the staff to cover it up and few years ago but they removed it and damage a few pieces of furniture.
SHALANA S | Overall ExperienceThe customer service at the Hyattsville location was extremely disgusting. Their attitudes were unwelcoming and rude. They failed to provide outstanding service throughout the entire process. They were not solution focused, nor were they proficient with assisting in the process of trying to obtain a storage unit. The representatives explained that their system was inoperable. After learning that specific information, they continued to fail with providing the best solution moving forward. I will never recommend this facility to anyone. I will be contacting the corporate office to avoid this despicable experience for the next U-Haul customer.
Kennydi W | First ImpressionsI specifically made a reservation for a day and size of room that I needed. Only to be told it was Not available. I was forced to upgrade into a bigger unit for $50 more a month when I didn’t need the extra space. Felt like a bait and switch to up sell me. Unfortunately I did not have the time to find a different option last minute.
Arjun K | First ImpressionsDuring my stay the facility wasn't available for me to store my things
Britt h | Overall ExperienceThanks for your service!!!! Costumer Happy!!!
Liliana R | Overall ExperienceThere is no lighting in the unit. Common areas yes. You open you unit, no lighting. Invest in light switches. Thanks
Kevin S | Overall ExperienceThe evening staff at the Chillum road store was great, he closed out my storage unit and I had to rent another van, he was great! And very helpful.
Cassandra H | Overall ExperienceThe customer service were perfect
FLORENT S | Overall ExperienceThe young women that was at office was very rude she did not greet me when I arrived.After a payed me for my unit there was a uhaul lock in it and she told me someone will be removing the lock. I waited for 15 minutes no one’s showed, and walked back to the office she sittings and jocking with other people when I told her I am sill waiting for the lock to be removed she answers me with an attitude Someone will be there to remove it I waited for an extra 10 minutes
rodney b | Overall ExperienceMy storage unit required walking up stairs to access, thus I couldn’t simply “cart” items to/from the unit. This is a huge design flaw in my opinion. Furthermore, dirt and debris from God knows what tended to coat my items. The roof of the building leaks, potentially on uncovered items (because my unit itself has an exposed ceiling).
TREVOR J | Overall ExperienceI reserved the 26-footer for my move they call me an hour before time to start everything and tell me they do not have the 26-footer all they had available was 20 no one did anything to help me I had to pay more money in mileage more money in labor and more money to the movers for using the smaller truck set it took five more hours just unacceptable
Jeffrey O | First ImpressionsIt would be helpful to have some light in the temperature controlled units. I had to us my phone for light.
maria j | Overall ExperienceThe personnel at the U-Haul storage location on Chillum Road in Hyattsville, Maryland were pleasant and answered all of my questions. I was disappointed however, that it was not explained to me in advance that in order to get one month free or discounted on my storage unit that a truck would have to be reserved and brought to the Hyattsville location from another U-Haul location. That was not disclosed early on. Therefore, I reserved a truck online from the Hyattsville location planning to drop it off at the same location. Then the same day I came to sign my contract, I was told the truck would've had to come from another location and be dropped off to receive the promotion. Additionally, when I was first given the U-Haul storage access card, I was not shown how to use it and I was not told that I needed a specific lock for the storage unit. While the cashiers/customer representatives were nice, some key information was omitted and I had to keep going back to get the right information or for someone to show me how to do something.
Yasmine A | First ImpressionsEvery month I called to put my credit card on auto pay and every month I'd get charged a late payment fee. Next time I look for storage I'm putting Uhaul at the bottom of my list.
THOMAS B | Overall ExperienceMr. Kotoriy & his staff are very professional. The store is always clan, well lit and accessible. I've been doing business there for over 15yrs , that says alot.
Dwayne P | First ImpressionsThere was some confusion with what I was told over the phone and when I got to the actual store. I was told that due to COVID-19 U-Haul was given all customers one month free storage, however when I got to the store on Chillum Rd that was not the case. The salesperson was kind and gave it to me anyway but said that the individuals from the call center work at different locations and that each store runs their own specials. I called the call center a second time about 24-hour storage and I was told that no U-Haul locations offer 24-hour service, but I was told differently at the location where I purchased. Of course the salesperson at the store was right about U-Haul offering 24-hour storage access. The individuals at the call center are very misinformed and should know what’s offered at ever location or should connect you to the store with the correct information.
STARLESHA W | First ImpressionsThe supervisor was great.
Keli C | Overall ExperienceEverything was great. I only wish that my unit was on the ground floor.
Natalie K | Overall ExperienceMice
MARK J | Overall ExperienceStaff was helpful and friendly when moving in, but not when moving out (different staff).
Francois D | Overall ExperienceThe customer service rep was not very helpful. He mumbled, impossible to understand what he was saying. Place was dirty and not well kept. Customer service was 0 on a scale of 1-10. Mu daughter and I felt like we were bothering them teujf to rent a van and close out or rental space. You need to look at training your staff or replacing.
chloe z | Overall ExperienceThe storage unit had no light, all it came with was a box of rat poison. There was clear evidence of previous water leaks on the walls from the pipes that were exposed in the unit. The only reason I’m giving 2 stars instead of 1 is because my stuff was thankfully not damaged. As and aside - I was charged a late payment fee of $42 on what was sent to me as a $0 bill. It turns out the bill was not $0, so why was it sent like that?
Charles P | Overall ExperienceI thank you immensely for the prompt, professional services.
Kevin S | Overall ExperienceSr. es muy agradable, la atención y sobre todo muy seguro y responsables. Con la gente . Muchas gracias, thanks you.
Cinthya C | Overall ExperienceHENRY DID GREAT JOB HELPING ME.
abdoussalam k | First ImpressionsRelatively easy check-in, clean facility. They had hand trucks to help move things but the stairs were cumbersome. Maybe ramps instead?
Natalie K | First ImpressionsPurchased after hours access & pass. Packed, hired moving staff, only to arrive & not have access to facilities. 24 hour support/Manager did not answer phone. As a result, had to keep truck longer, pay for more miles & gas, and hire more moving staff. Horrible experience.
Viktoriya P | First ImpressionsDidnt like the fact that you had to pay extra for off hour access
philp c | First ImpressionsThe unit I reserved was not the same size as the one I received. I was supposed to have a 10x13x7 unit. The unit I got was small, square, and was nowhere near 7 feet tall. When I asked in the office, I was told the size was correct and the staff member walked away from me. Found another storage unit in town and was much happier with the service and product.
Matt D | First ImpressionsGreat customer service.
Debra B | Overall ExperienceThis location has the best quick service on your needs. I always use the services of the same location. I strongly recommend it
Ioannis K | Overall ExperienceLoved the convenience of the location, staff super cool,, 24hr access was a blessing. Reached out during tough time when I was behind on payment. Will never forget that and will definitely use facility again if I should need it. Pleasurable experiences with both rental unit and rental vans. Thank u all for working during these tough times!
Stepfoun H | Overall ExperienceVery convenient location but your guys need to work in the people at front desk the guy that Attended me Yesterday was very rude really bad attitude He keeps telling me that I do not have a reservation when I even show him the text messages from your guys with the reservation number in my name on it ,then he told me that my name it was incorrect and gave me an attitude and walks away from the desk and I told im a customer that’s not professional I told him that if he was mad because somebody misspell my name it wasn’t my issue you need to get my to whoever did the reservation for me he was very rude so unprofessional Try to charge me for the first month I tryed to explain to this guy I was told over the phone the first month is free then he told me that I wasn’t them that was the storage a block away even make me buy the wrong look when I clearly qasked him what kind of Lock is required
Walter m | First ImpressionsThe young man who helped me was very professional and friendly.
Robin S | First ImpressionsEverything was good except the rat problem.
Ashley P | Overall ExperienceEverything was GREAT...!!! All off the supplies that I needed was available and very helpful...!!!
Aundre P | First ImpressionsVery Happy to work with.
Ioannis K | First ImpressionsOverall it was a good service. Service reps very helpful.
doug w | First ImpressionsGood staff everything good I recomended the store.
Hugo H | Overall ExperienceGreat Customer Service Very helpful
Shernice M | First ImpressionsWhat got them 5 stars is that they are very accommodating.
Don M | Overall ExperienceWe have still have issues that need to be resolved. Your company incorrectly towed the truck when it broke down. Messed me up big time ans we still need ro resolve my valuable property in my rental.
Ronald B | First ImpressionsOn December 14, 2019, I voluntarily vacated unit #4036. I was shocked to discover extensive rear area water damage in that destroyed much of my personal property (book, posters, and furniture).
ROHULAMIN Q | Overall ExperienceGreat team here. It is frustrating to move, they helped any way they could.
Don M | First ImpressionsIt was okay.
WELFREDO C | Overall ExperienceThank you to all the staff who were helpful every time I had a question or concern.
Eldridge E | Overall ExperienceI had my stuff in storage for about 6 months, I arrived to retrieve my furniture it was destroyed with rat dropping and urine the insurance is a rip off they will try and find anything to avoid paying
Monica G | Overall ExperienceYou have very nice service . Thank you.
Getachew N | First ImpressionsMy rental unit had a leak in the roof my belongings were ruined and what the water did not damage rats got into my storage and completed the rest of the damage
Clinton S | Overall ExperienceI’ve been using U-Haul for over 25 years and this was the best location customer experience that I’ve ever received they were knowledgeable Very professional kudos to the whole team
Stacy S | First ImpressionsI can honestly say that you haul in chillum Heights Maryland Was the best in my down time the manager really looked out for me when I didn't have no job and no way to go he came through for me .
TRACY Y | Overall ExperienceN/A
WILLIAM L | Overall ExperienceIt was a perfect set up for me and was really useful while moving in between apartments. Thanks again
Kervin M | Overall ExperienceFacility is not air conditioned. There is no elevator to carry heavy boxes into and out of space - up and down ten steps. Closes too early in the evening for convenient access.
William H | Overall ExperienceI always felt that my belongings were safe and secure.
Crockett S | Overall ExperienceI will use U-Haul again
JAMES W | Overall ExperienceNo come
Nathalie B | First ImpressionsIt was a little confusing leaving the facility using 2 different keypads close to each other to check in and leave the facility
ALEXANDER M | First ImpressionsSome wait time but they can't do too much about that. Most of the staff was knowledgeable and helpful. Was able to rent a truck quickly on short noticed.
Neil H | Overall ExperienceUN FKN BELIEVABLE ! HOW IS THIS PLACE EVEN OPEN.........
Anthony G | First ImpressionsI experienced great customer service. Very helpful feedback about keeping my items in storage. Thank you for the excellent service!
ugochinyere n | First ImpressionsPleasant customer service.
Jesse I | First ImpressionsI am still telling people about my excellent visit at UHaul and always will. It was a situation that was bad and U-Haul assistance made it great at the end.
Gladys W | Overall ExperienceUhaul staffs at this location area great and very helpful
Viet T | Overall ExperienceThey went above and beyond at every opportunity, all around a pleasure to work with
Max D | Overall ExperienceFrom beginning to end everything went perfect
Marcus W | First ImpressionsGreat job
Tontalia J | Overall ExperienceMy money was taken, and i haven't get my storage yet because a system problem they said!!! I have personal issues with my driver license and they said can't give me my money back cause need my licens
Helder C | First ImpressionsGreat place to store units, never had an issue with the security of my items.
Amanda R | Overall ExperienceGood
Diane S | First ImpressionsThx
David E | Overall ExperienceBeyond checking in, I could never speak to anyone at the site.Also change the voice greating, the pause makes you think you really reached someone when you haven't.The staff at the 1-800# is all u get
Donald M | Overall ExperienceGood
Tennielle L | First ImpressionsThanks everyone very ptofessional
Stephanie L | Overall ExperienceI need one greater size up on July 2, 2019 Call me at 410-903-2759
RICHARD B | First ImpressionsVery helpful in our last minute need for storage. Pleasantly surprised at the amount of space they have for their vehicles and customers returning and unloading. Great staff!
Kim C | First ImpressionsI wish the facility was cleaner than what it was. The staff seemed lazy when I came in there.
Erik G | Overall ExperienceN/A
MAGGIE B | First ImpressionsThere should be lighting within the storage units. Also rates should be a bit cheaper. Overall though I do not have too many complaints. Thanks.
ALVIN M | Overall ExperienceVery bad I took my things on May 31 and they told me that one month for free they took my money from the bank and I went to the office they told me that Ivan returns my money because in the cameras it
Yasmin P | Overall ExperienceExcellent service and facility!
Thomas S | First ImpressionsService was great
ANTHONY M | Overall ExperienceUnits need updating. Reps did not unlock my unit
JEREMIAH H | First ImpressionsThe Asst Manager went above to satisfy me due to numerous errors and incorrect information given during the reservation process.
bernard y | First ImpressionsI had a storage unit with this facility for a while and it has been the best
michelle h | Overall ExperienceDelinquent storage account issue became problematic after receiving several emails re: auctioning. Balance kept increasing/auction date kept prolonging. Emails became harassing in nature.But good svc.
WAUN E | Overall ExperienceIf i could have paid my storage fee late to keep ownership then it should have been communicated. Don't wait 1 year after my warning letters went out to ask for me to make a settlement after 12 months
JARMEYA K | Overall ExperienceExpensive compared to surrounding storage facilities. Customer service is average.
Santonio S | Overall ExperienceThe outside storage bin always had a large puddle of water directly in front of the storage door. This seems to be an easy problem to fix but every time I went to the bin there was water.
Ronald H | Overall ExperienceAt times there were not enough staff to accommodate the customers. It takes entirely too long to complete a transaction especially since it is done by computer.
Ronald H | Overall ExperienceThis facility is riddled with mice. My property was destroyed. I moved out of my unit on 1/6/19. It took over a month for the manager to close out my unit causing me to get several notices and charges
London G | Overall ExperienceHad to make a last minute change from another location right before closing. the staff was exceptionally helpful and even stayed after closing to make sure we got everything taken care of.
Darrell D | First ImpressionsI have rented a storage from U'Haul in the past and I know how great your service is. that is why I would not think of trying any other.
Joyce G | First ImpressionsStaff is very helpful, professional and courteous. They really helped me when I was in a bind.
Kimberly W | First ImpressionsSometimes the bathrooms were unavailable for long periods. However for a very large facility and business, they were extremely dependable.
christine k | Overall ExperienceSatisfied.
Lisette D | Overall ExperienceVery Satisfied.
Caribbean m | Overall ExperienceGreat customer service and very convenient storage
Juan A | First ImpressionsThanks for all the help given, the staff was great and the service met my needs. I really liked at the end having access to the moving helpers on your web site. The help was so wonderful.
Patti H | Overall ExperienceCompletely satisfied with the service
Anna N | Overall ExperienceThe staff was alwYs rude on the phone and in person. I had a lady Lucretia threaten to throw my stuff out. Its creepy and scary there after hours. It has a bad smell. The worst place to rent from.
ATIYA A | Overall ExperienceThe 24-hour access key card made the storage experience very convenient.
Ayodeji K | Overall ExperienceWhen I picked up my stuff, they were wet. My sofa got mold and mildew. I did not expect to find my stuff on this conditions. The lady was unprofessional and she was on her phone singing while she's as
Gyna C | Overall ExperienceI was Charged twice after moving out. Awaiting an alleged refund. Very frustrating.
Ashley M | Overall ExperienceStaff was very nice and helpful, but the storage unit was up a flight of stairs without a ramp or elevator, which made the transfer difficult.
Eric B | ReservationPleasant experience
Kenneth C | Overall ExperienceGreat service. Pleasant staff. Clean storage area
Kenneth C | ReservationThe check-in times are just absurd. I rented a unit and truck and it took a total of 2 hours on separate days to get through the line, just unacceptable.
todd s | Overall ExperienceI stored a couch at this U-Haul for three weeks and had no problems. The facility was clean and secure and the employees were friendly and efficient.
Jason Z | Overall ExperienceI recently rented a storage unit for a month and closed it out after a week. I’m still receiving emails pertaining to that unit and I’m being requested to pay after the unit was closed. Ridiculous.
Ida T | Overall ExperienceSome are not good
HUBERT A | Overall ExperienceCourteous, professional service. Thank you.
Yvonne D | ReservationI moved out of my storage unit on August 1st and I also returned the keys. I was told that my July rent would be prorated. Not only did that not happen but the rent for August was charged on my accoun
Bernard D | Overall ExperienceMost helpful when we were in a bind. The staff helped us figure out our options.
Rus L | Overall ExperienceWhat was promised over the phone wasn't delivered in person. It turned out to be a much bigger headache for our employee.
Justin N | ReservationIt's a busy facility. Most of the staff is great. Getting in and out of the lot can be tricky.
Cindy M | Overall ExperienceGreat storage company
Jean T | ReservationThe staff member who helped us was excellent and helpful - but the facility was badly understaffed, and we had to wait in line for almost an hour to be helped.
David L | ReservationBecause of the customer service
abduloulie b | Overall ExperienceThe check-in process was horrendous. There were 3 people in front of me and it took well over an hour to get checked in. Unacceptable. Hire additional people for the unused terminals.
todd s | ReservationAlthough very nice the customer service was poor because not enough people were available and had to wait an outrageous amount of time. (An hour plus and this was with a reservation)
John W | ReservationI submitted my reservation via the online process. In store experience was favorable especially with the volume of customers. Customer service rated as above average. Thank you.
Morris W | ReservationHaving just one register for cash is a bummer. Other than that, service is great. Keep it up!!!
Sylvia J | ReservationGreat job. Great staff.
Nelson G | Overall ExperienceHyatsville Uhaul and storage was very attentive to my needs and I felt very secure with my valuables stored there, The staff was courteous, polite, and super helpful
Alfred C | Overall ExperienceThe staff was not helpful nor knowledgeable.
Erik K | Overall ExperienceI loved everything about this business. Very Professional
Florence N | Overall ExperienceI needed to extend my storage by 2 days but was refused by the manager, resulting in cost and inconvenience.
Ian C | Overall ExperienceThe prices are high but worth it
Paul H | Overall ExperienceRecommend at least putting a ramp on either end, hard to load and unload always going up and down the stairs.
RODNEY D | Overall ExperienceMy experience was great i had traveled from seattle to maryland and needed a storage and i was able to get first month free which helped me and my family establish a place thank you! Uhaul
Kirsten l | Overall Experience