Customer Reviews for U-Haul Moving & Storage of Hyannis

Rating:

5.0

My unit was not swept and there was a sock in it. However, the two employees that were working 4/14,, were very helpful & friendly. Very good experience.

Rating:

5.0

Nothing, the staff was extremely pleasant and professional.

Rating:

5.0

A little WD-40 on the coupler tightening knob would have been helpful as I had to unhitch and re-hitch the trailer every day of the trip. Other than that it was an excellent experience.

Rating:

5.0

Great

Rating:

5.0

Your sales people were excellent !

Rating:

1.0

I was given a quote for the known mileage beforehand, then charged another amount when I brought it in. When I said my quote was $139 the fellow said he couldn’t respect the quote because it wasn’t him who gave it. Never again

Rating:

5.0

Cab interior can be better vacuumed every thing else good.

Rating:

3.0

Pick-up was wonderful. Prompt and friendly service. Drop-off was unpleasant. Arrived 10 minutes before close at the drop off spot. I was initially ignored, and then asked if I would park the trailer in a specified space. No problem. After waiting for a few minutes, I was told to use the "app" to check the trailer in. There were no other customers at the facility, but he was "too busy." Lazy and disrespectful.

Rating:

5.0

When I dropped rental vehicle off, the young woman there--MollY R, I think...?--was all by herself and over worked--the place was busy. I assume some one else did not come to work on time or something--I do not know. But the young woman was great--outstanding. She did not complain or gripe. She was nothing but friendly, efficient and professional, and got my rental checked in and me out the door very quickly. She should get a raise and a promotion! Thank you

Rating:

3.0

Not enough help

Rating:

5.0

The 24/7 self pickup and drop off is the slowest most painful process and I will avoid it at all costs in the future

Rating:

5.0

Corey was knowledgeable, friendly and helpful and the sales staff was kind. I highly recommend.

Rating:

3.0

Truck was great Had trouble with the app several times (and I make software products for a living!) Couldn't set return date on a different day (on computer), couldn't get fleet rate for mileage without talking to a human, return could not determine my location (tried many times). and there was no barcode to scan at location. App sucks. Truck great. People at location ok. People on phone GREAT. I will tell anyone to only deal with UHaul over phone

Rating:

5.0

Nothing at this time.

Rating:

5.0

Very nice truck rental

Rating:

5.0

Molly, and Noah, were awesome

Rating:

3.0

Not enough people working at Hyannis. Customers enter well stocked showroom but there are no workers at the 3 customer service stations. There is a sign on the first one Advising customers to use the walkie talkie on the desk to contact an employee. An employee came shortly after making the call . Staff (Joseph) is great !

Rating:

5.0

No need for improvement; the team at Uhaul in Hyannis is exceptional. They are very helpful & responsive. The Hyannis location is also very well stocked with useful items such as boxes & other packing materials.

Rating:

5.0

Dropped off Sunday night only thing is that I am a aliderit when it comes to the email on the Drop off box about go to something like uhaul com/share or something like that.my apologies. I put gas in it to 1/2 tank like I was told to any questions about this text or call me. 774 313 0356 thank you uhaul.i have rented before on many occasions.

Rating:

5.0

Very helpful staff!

Rating:

3.0

When I arrived to pick up my truck it had been given to another customer! Lucky they had another truck available. Having reserved it a week advance, someone made a big mistake!

Rating:

4.0

This was not the location I originally signed up for. Having to go to Hyannis for the truck rental added an hour onto my day. The Orleans and Dennis locations would’ve been more convenient, but they don’t have any inventory available, because they say that all the trucks are kept in Hyannis. It was misleading to find out at the last minute that I had to travel up to Hyannis from E Brewster. Thank you

Rating:

5.0

Noah who works at the location was fantastic.The truck I rented sounded like it was having some engine/gear issues, but it got me where I needed to be. And it was clean. Probably just needs some maintenance done.

Rating:

3.0

Online reservation allows one to decline insurance coverage. No requirement to produce insurance carrier and policy number. At checkin counter, agent says declining requires policy info. Result: charged $11/day. Very dissatisfied that online system does't alert customer to provide info or bring to checkin. Very sleazy move to trick unsuspecting customers and squeeze more money by not being upfront. Very bad for your brand.

Rating:

4.0

This experience was great! I forgot the associates name however she was awesome!

Rating:

5.0

Everything was great. Thank you. Mickey, Molly and Joe were instrumental in me having a great rental experience.

Rating:

4.0

The pickup was in good shape and worked great. My trailer was a little beat and could use some maintenance- the forward fender attach bolts were missing on my trailer but it didn't negatively impact the use nor safety of the trailer. Just looks bad.

Rating:

4.0

Got charged for dolly as it had broken loose from bracket breaking the seal, oh well

Rating:

4.0

Door would not open easily. Fix that door. Otherwise equipment was clean & in good shape.

Rating:

2.0

I filled out on line for the rental, once there, two manager types too busy BS with each other I had to wait in line for a “kid” to take down most of the information I I completed on line, while he sat eating a donut in one hand using one finger from other hand henpecking the keyboard!!! I mentioned faster to put down donut and use two hands or fingers on keyboard. Got a smile thought big joke……. Also 5x9 trailer not 5x9 it was 42” wide 40” at tailgate, had to come back to endure more lost time, one sharp worker mentioned some 5x9 larger, there was one 58” so I had to drive Hyannis to Orleans twice due not trailer being too narrow and lost lots of time @ U-Haul we don’t Hyannis!

Rating:

3.0

U-Haul truck was parked in the spot (very s mall spot for what is advertised) I reserved and paid for. It took over 40 minutes for staff to move the vehicle out of the spot. I went to exit the security gate only to find that a remote was needed to open the gate. I had no idea that a remote was needed. Never was offered. Even on the reservation page.

Rating:

5.0

Really I was very pleased with the service, kindness of staff, helpfulness

Rating:

2.0

The girl who waited on me was Rude & treated me like I was less than desirable. I am almost 60 yrs. old, in cust. service & have never been treated that bad. Her " I am Better than you attitude" turned my stomach. She needs to learn her job skills better.

Rating:

5.0

We picked up in person and the process was extremely easy. After inspecting the truck we had a few items we wanted to review with the staff member. After finishing with the customer he was helping he came out and went over the vehicle with us. We never felt rushed during the process. He explained everything.

Rating:

5.0

Very good thank

Rating:

4.0

I have used this uhaul in the past. I do not like the self return system. This should be handled by an employee.

Rating:

5.0

Not a thing. Both morning and evening shift personnel were kind and helpful.

Rating:

3.0

The app is terrible. Needs improvement.

Rating:

5.0

good service the staff very good ..

Rating:

5.0

Na

Rating:

2.0

No communication.

Rating:

5.0

Staff was very polite and helpful!

Rating:

5.0

Barbara was very helpful and understanding of my situation. Thank you.

Rating:

5.0

The store and its employees were great. Fast, efficient, ready, and pleasant. The U-Haul software is horrible. It would not let me check in online. The order was wrong when I arrived. The software also showed my rental was $2,800 when it was $550. Get it together.

Rating:

5.0

Great and helpful staff

Rating:

5.0

Everyone was so helpful

Rating:

5.0

Customer service is great

Rating:

1.0

I was charged twice for the rental truck. Also, got gas service fee which is incorrect. I returned the truck with a a quarter tank and receipt said it was an eighth left. I have the pictures and they were uploaded. I didn't really expect this type of service from uhaul.

Rating:

3.0

Personnel were helpful but shorthanded and overworked. Had to wait awhile to check in my vehicle. Mobile app would not connect.

Rating:

1.0

Attendant was rude and nasty.

Rating:

2.0

Outdoor unit had plastic sheeting lining the ceiling of my unit. It decayed over the years and left fragments of decomposed plastic over everything leaving a mess. Wind came through over the walls with no seal at the ceiling so this caused your plastic sheeting to flap and disintegrate all the more quickly. Terrible design flaw for those outdoor units

Rating:

5.0

The team at the Hyannis location was EXCEPTIONAL. I am a very panick-y person, and they were all so calm and helpful with answering all my questions. I will absolutely use the Ubox service again the future because of the incredibly helpful staff.

Rating:

5.0

Employees we worked with professional and helpful.

Rating:

5.0

There was a bit of confusion concerning the delivery of my U-Box, but everyone I spoke to from phone support to onsite staff was amazingly nice and wonderfully helpful in tracking it all down and sorting it all out. Everything ended up exactly where it needed to be exactly when it was supposed to.

Rating:

2.0

Why did I have to give the telephone numbers to TWO people before I could rent a truck? When did this become policy? And I think it BS to go from $1.19 a mile during the week to $1.39 on the weekend. Next time I need to rent a truck, I will try another company.

Rating:

4.0

During the rental, the driver's side rear tire of the trailer went nearly flat. I filled it with air and was able to get it back to the location but someone should check it.

Rating:

5.0

Excellent and prompt service. Joe was great! Will definitely use this facility for future needs

Rating:

1.0

This store needs a tremendous amount of work. Their call system is glitching. Selecting anything related to U-Boxes or current reservations literally hangs up on you. Selecting the option to make a new reservation is the only way to get into contact with anyone and then they don’t know how to forward you on to the applicable sectors. The moving company I worked with also said that working with the Hyannis location is their least favorite because it is always a hassle and they will have someone to help you out tomorrow. Not the day you have scheduled through the app or online. The only useful thing was the text support line. Those people deserve a raise.

Rating:

3.0

Need more staff. Too reliant on people using app or self service.

Rating:

5.0

Very friendly and helpful group of people. Great storage units and kept very clean.

Rating:

5.0

excellent service from employees.

Rating:

4.0

Some of my furniture got rust damage which I wasn’t expecting. I was told that the unit was climate controlled and supposed to prevent any poor weather conditions from entering. Other than that, the unit was spacious and clean. The staff were very friendly and helpful.

Rating:

5.0

Very friendly, helpful and a convenient location. Thank you.

Rating:

5.0

very nice staff

Rating:

5.0

I need to say this I’m just stable and I parked out front there’s another vehicle beside deer Park there and they were putting boxes in the car and I parked beside him and I pull up farther than them and I go inside I’m still in line waiting waiting I finally go up and some guy comes in at work here and said I have to move my van because it’s in the lane and I’m like OK so I won’t move it which wasn’t easy for me believe me and I come back in and there’s five people in front of me now so I’m waiting and waiting and waiting in line she finally text me again and the girl at the desk was very nice she’s very helpful but the guy who told me the movie was very rude to me he was very rude to me since you’ve got to move it right now so I go to the place now I’m disabled and I got a van in and it’s uphill in a ramp and there’s railing in front of my thing so I can’t put the boxes out there up I got a move him up and then put them in very hard for me and my girlfriend was there and she was so mad that it took so long inside she start arguing with me and we broke up I tell you I will never ever use you guys again and I’m gonna tell everybody about the situation I am disabled I shouldn’t be treated like a second-class citizen

Rating:

5.0

Easy process, clean unit

Rating:

1.0

Poor customer service; bad corporate policies; terrible and stringent policy of locking units after only two days late on a payment; lost hundreds of $$$ because of said policy; complained to corporate _ nothing was done; the only positive aspect was the hours of access & the key fob button. Otherwise, U-HAUL treats their loyal customers like shitheads. Terrible. Terrible. Terrible...

Rating:

3.0

There wasn’t specific information about the split level unit, because when I googled it I had a different understanding based on pictures on a uhaul website (it made it look like part of the unit would be on the ground, and part would need to be accessed by a ladder, like split into 2 units within the unit if that makes sense - as opposed to the whole unit being up a flight of steps). So I couldn’t move one of the items of furniture in there because I was so physically worn out from the move. And I was told in the initial email it would be on the first floor so I had assumed it was the actual floor. I selected it because it looked like it was discounted but really it was just the normal price of that unit, it was confusing. If I had understood I would’ve paid for a first floor unit that was on the first floor.

Rating:

5.0

Staff was knowledgeable and friendly!!

Rating:

4.0

Only issue I had was yet another price increase. Not only with Uhaul but everywhere and at some point you need to stand on principal and say enough is enough. Pricing is out of control and I would prefer to just store it elsewhere than continue to get gauged.

Rating:

1.0

Jake provided some of the worst customer service I have experienced in many years. Jake is rude. He over talks his customers & shhhhed my husband. Jake refused to complete the sale of a storage unit at the counter and told us to back to our car to down load the app and complete the rental ourselves.

Rating:

5.0

Safe, secure. Always helpful, and staff view the extra mile.!

Rating:

5.0

Everyone at the Hyannis location was friendly, informative and pretty awesome especially when my Mom and I needed to rent a truck on the fly to move a bed. THANK YOU!!

Rating:

4.0

Unfortunately, the app was not functioning the evening before move-in, nor the morning of move-in and I was unable to connect with the office due to a phone issue hence the low score. Otherwise the staff at the facility was very helpful specifically Jake, and once I received instructions, the access and move-in and actual storage unit was excellent

Rating:

1.0

Thxs

Rating:

5.0

Initially intended for my daughter moving into an apartment instead dorm living, which made it difficult for us however on your end everything was wonderful thank you so much.

Rating:

5.0

Very friendly and helpful at the Hyannis, MA site

Rating:

4.0

Barbara Kelly-amazing. And her husband. I think the manager-amazing!!!❤️. Some of the other staff especially answering the phone were terrible😡. Clueless and rude. Did nothing to help only hinder my storage-truck rental goals. Hope it gets better🙈. Thank you

Rating:

5.0

Outstanding staff,very helpful,they go out of the way to help you.thankyou

Rating:

5.0

My experience has been wonderful. Grateful for the fabulous staff. Lucky I could even get space. Thank you Devin, Jacob and staff for being so kind!!!

Rating:

4.0

All was good other than the 6 feet ceiling height in storage units. Posses challenges

Rating:

3.0

Was not happy to find that after a snowstorm my storage unit had snow in it. The inside roof insulation had all fallen off. My two laptops & many other electronics were ruined after having sat in melted snow. No one said anything about the unit not being safe from to much rain or snow. Had I known that I never would have taken an outside unit.

Rating:

5.0

They were busy and still took the time and very helpful

Rating:

3.0

‘No’s & average’ for broken gate, not well maintained. So not secure, & misleading. Otherwise, great cust service! They need a raise & more help! Sara was very professional & accommodating, from my call, to in person contact on Fri, 4/14/23. She told me she wouldn’t be there when I arrived almost an hr later, but assured me, Tom would assign me my ‘new’ storage container. Low & behold, she was still there, due to being very busy & the 2 were bogged down w/all kinds of things going on, in & outside w/ppl. They’d even had an auction earlier! Sara was very calm, polite & friendly at all times, to everyone, despite the obviously stressful time she was immersed in...Well after she was supposed to have gone home! Tom was kept busy outside w/just sporadic moments in, to help Sara w/different ppl & issues, incl computer. I had to wait a good hr, myself, so had time to observe everything going on. And pretty much everything did, w/a wide variety of ppl w/numerous requests & problems. Tom was very friendly, smiling w/everyone, & disarming impatient ppl w/his friendly demeanor, as if it was just a regular day at the office. When clearly, it was not. They easily needed at least 2 more knowledgeable ppl on. When I finally got my much awaited storage, I walked right by the swiper, to the gate. I was just going to walk in, to see my spot. So just passed it. Back inside, Sara, finally leaving, told me ‘the yellow post’. But again, I just went for the gate!😂 There were numerous returned rentals lined up I walked around, so I guess on foot, I just didn’t see it. I went in again, now to Tom, holding down the fort solo. Knowing I’d been there a very long time, he finished w/his customer & immediately came out to show me the ‘yellow post’ Sara told me it was on...Before the gate!LOL We both had a good laugh & I again thanked him very much, while telling him how great they both were under so much pressure, when so short handed. I called them ‘the dynamic duo’! And certainly were! They obviously have a good working relationship & their personalities complement each other well. Not 1 being laid back & the other more tense, under stress. It could have easily been 2 nervous, tense nellies, that would have fed into some antsy, impatient ppl waiting. Everyone kept cool, all around. I engaged a couple ppl for distraction, myself. My one complaint has nothing to do with them. The back gate is broken. Wide open. What’s the point of ppl thinking their storage is safe behind locked gates? Especially w/prices stretching some pocketbooks. I’m a senior, myself. My unit is close to that wide open gate. I can easily be seen from well outside it. If I’m there later, do I feel safe w/no one else outside close by? NO! We, as customers paying for a ‘secure’ service, should feel our belongings are safe, yes. More importantly, WE should feel safe, when at our units, alone. Upon my retun today, I also returned scissors I had to go back inside yet again for, yesterday, B/C my new unit had a zip tie on. In a hurry to leave, I forgot to return them! 3 Different ppl were there, w/just 1 client, in an empty place! The 2 guys I spoke with said it was a very slow day. Told them they were definitely needed the day prior! Returned the scissors & asked about the gate. I was told by Sara it wasn’t working right, but I didn’t expect it to be wide open, totally non functional. Both guys said it’s a regular problem w/it. I said I didn’t think it was right & I would be there a lot, solo. And will be concerned. I rented thinking it was going to be secure for both people & their things. I would think U Haul makes enough money to keep their gates working well at all times. Why pay extra for after hours, if you can just go in? Worse, if it’s late, dark & you’re alone in that area of Hyannis. No thank you! I went to Sun Self Storage a couple days prior & no question that was secure. For everyone & everything. They were even less $. UHaul is closer & for $20 more w/all the back ‘n forth w/things, I went w/UHaul. If I’d known there is a regular problem w/a broken gate right at my unit, I would have gone further for $20 less, + a Sr discount & no required ins costing more on top of rental fee. Guess I’m glad I’m paying the extra for ins here, now that I know there’s no gate secure storage at this location. If something happens to a customer, especially at night, cameras, if working, are not going to help prevent it. Especially when so close to the exit. A SECURE gate will. They don’t seem to care it’s a regular issue. I’m retired from working w/NYC crime. It all happens very fast. I’ll see how long it takes to fix. And STAYS fixed, since I was told it may only last a day or 2. And I’ll keep my eye open for another locale I will feel safer at. I need storage for a little while. Same size is no longer avail at Sun.

Rating:

5.0

Staff was friendly and helpful. Storage unit was clean.

Rating:

2.0

I cannot comment because I do not use the store just yet When I using the Then I can comment I don't I do not Put my stuff in as yet But as far as I can see The stores is clean And I love i

Rating:

5.0

I really appreciate everyone attention, the nice lady on the desk was very helpful. I do totally recommend UHAUL.

Rating:

5.0

Always friendly and helpful service. Thank you.

Rating:

5.0

It was easy peasy. Thanks

Rating:

5.0

I’ve been working with U-Haul since 2019. Your staff especially your management team are always nice and courteous and go above and beyond to make sure my experience is stress-free.

Rating:

3.0

Access to storage entry with card horrible, never worked, elevator horrible to raise, been advising Mgmnt for 9 months never fixed.

Rating:

5.0

Any contact was courteous and professional.

Rating:

5.0

It was excellent good job to everyone of you

Rating:

2.0

Renting a storage unit was a painful process. It took 3 calls and 2 trips to the facility. I had the unit for a week and never used it but had to pay for the full month. I was also forced to buy the lock that the staff put on the unit. The experience was awful and I will recommend that no one do business with U-Haul.

Rating:

2.0

i got a sall unit and had 2 movers waiting for another unit. terribly service.

Rating:

5.0

Julie and staff at Uhaul in Hyannis are wonderful!! Would use it again.

Rating:

2.0

The 1st girl who tried to help me, tried. I was under a very stressful situation ,had to be moved out of the place I lived at within 5 hours, a near impossible task. I told her how much stuff and what kind of things I had and at least I got the right size truck. She made no mention of the moving company being out of state and there was no way to personally get hold of them. I was under a lot of stress and not able to navigate emailing them at cetera. The movers were very careful and considerate in moving when they finally arrived an hour later than scheduled. I understand it wasn't their fault as they came from out of state and hit traffic. Would be nice to know that if Uhaul was going to recommend movers they would pick somebody closer more local. The storage unit however was half the size of what I needed. And so by the time I went to move in the next morning the larger unit was no longer available. And so I had to rent a second unit costing me more out of my budget and Uhaul offered no discount no apology no nothing. The 2nd gentleman that tried to help was Grumpy and very snappy, matter of factly with me. I get you probably hear a lot of sob stories but when people are under a lot of stress it would be nice to have more of an empathetic ear.

Rating:

5.0

I always used U-Haul services and I always was happy with them

Rating:

5.0

Muy feliz por lo facil y seguro me gusto mucho excelente servicio

Rating:

2.0

I was a tenant of U Haul for 14 years. 1 Each year my rent went up 2 My roll up door on my unit did NOT work properly for 18 months buttt you still got your $ on a monthly basis. Even as staff and managers were told on a monthly basis I still paid my monthly price and had to endure another rate hike before the door was fixed. 3 Your increase letter always stated the increase was due to daily checks of the grounds a d sweeping between rows of units. I never noticed the area had been swept. I am sorry to say but sometimes the truth hurts. Having to be living on Cape Cod one only has so little to choose from of course.

Rating:

1.0

Only two younger men who were professional and helpful, honest!

Rating:

5.0

Very professional , helpful, courteous friendly

Rating:

5.0

George and Julie were wonderful. Always there to answer questions and give suggestions. The customer service is outstanding. I am an HR consulting high level person and frankly the atmosphere in the office and on the yard is awesome. All friendly and helpful. Great experience and have recommended to many and will continue to do so. Thank you Julie and George.

Rating:

5.0

Very pleasant and helpful staff.

Rating:

5.0

Very accommodating staff!

Rating:

5.0

Julie and staff were exceptionally helpful I needed to switch into a bigger storage and she went above and beyond to make it quick and simple. I called her and she responded right away I'm am pleased that it was that easy.. Thank you

Rating:

1.0

Have been told by management several different things. There seems to be no standard of what information is passed to employees and customers. Honestly never will recommend anyone to use a u-haul facility ever.

Rating:

5.0

Super easy, friendly and efficient check in -

Rating:

4.0

Very accommodating.

Rating:

5.0

in hyannis...Julie is the very best!

Rating:

5.0

Awesomely helpful, kind and professional staff and management! I initially was irritated by having to wait on hold as I had trouble booking online and as attempting to call the Hyannis office directly to see if they could help. George, manager, answered and quickly eased my irritation as well as panic even managing to get a little laugh out of me. I had my issue resolved in very little time thereafter. George was kind and generous. Julie, manager, and Kai, customer service assoc., were equally as friendly, efficient and helpful. Thank you so much!

Rating:

5.0

The staff was very helpful and made renting quick and easy.

Rating:

5.0

This was my second time using this facility for storage. Staff has always been more than helpful in every way possible. Nothing but a great experience doing business here.

Rating:

5.0

There is no electrical outlet near my storage unit It is burned out I need one Thank you for your consideration

Rating:

5.0

Great people, communication with all staff was wonderful.

Rating:

4.0

Not everyone has access to a computer or knowledge of there use!

Rating:

5.0

It was a pleasure working with Julie and George!

Rating:

5.0

Unfortunately, when I had a frozen lock issue I was told “not my problem “ as he remained leaning back in his chair sipping his coffee. People like that have no business directly dealing with customers, guys like that need to be hidden!! Otherwise, no complaints!

Rating:

1.0

Been customer with uhaul for years … new management comes in and ruin the place for me. Do you want to deal with super unhappy miserable manager ? Ask for July , she thinks that she got some kind of power in there , should I mention she is general manager wife and talking to him was no help , guess she god his “cohones” pretty tight in her hand … I doubt uhaul will post this comment , but I am being honest ! Taking my business elsewhere , should have long ago

Rating:

5.0

Everyone was extremely helpful and accommodating. Matt, Julie and new manager George all top notch!

Rating:

5.0

Very helpful and went out of the way to help me.

Rating:

5.0

Staff was friendly, helpful and knowledgeable. Clearly the change in management has been a huge improvement. Julie is very effective and customer oriented

Rating:

5.0

I am very satisfied with the rate, convenient and cleanliness. 👍🏼👍🏼👍🏼👍🏼👍🏼

Rating:

5.0

Super professionals, I recommend!! Thank you!

Rating:

3.0

THIS transaction was stellar. However my previous experience was not. Trailer hitch was not available at time of appt and no one told me until I arrived. Rescheduled. 2nd appt had to wait 30 minutes to be waited on, even though there was only one customer ahead of me. Was told it would be 2 hours to install but it took 4. No waiting area so I had to walk half a mile and wait at another business. Unacceptable in my opinion. I booked storage here because of convenience since I'll be returning a trailer here. Don't get me wrong, everyone was nice, but the trailer hitch situation was not handled professionally

Rating:

1.0

Tenía goteras y me daño las cosas que tenía en el almacenamiento

Rating:

1.0

Your staff and management are awful. I was miss lead or lied to several times with no remorse. The locks are all busted up the staff have no clue how to look up stuff on the computer. I was told I would get an extension on the truck and still brought it back that day to see I was still charged that extra day. How can you stit there and tell me you see it was extended just to go back and charge me. Your facility is terrible and the staff need to be retrained oh and I do have pictures of the incident if needed.

Rating:

5.0

The bathrooms were always clean. Nice facility, good staff.

Rating:

5.0

Thank you. Everyone at the facility was very professional and helpful.

Rating:

5.0

Helpful staff even when VERY busy. Nice people all around.

Rating:

5.0

My move- in experience with U-haul is wonderful. The staff members are very friendly and helpful 🙂. I would definitely recommend this storage facility to anyone.

Rating:

5.0

Great service, effortless process, great staff.

Rating:

4.0

Would be a help to have a few more carts/dollies available at both sides of the building. Otherwise, the staff always presented themselves as polite, professional and helpful.

Rating:

5.0

Great staff

Rating:

5.0

staff superhelful friendly even dealing less comedic customers

Rating:

1.0

Sucked to expensive

Rating:

4.0

Staff at Hyannis ma location is great

Rating:

4.0

My only complaint is that it was a bit expensive given the very small outdoor space I rented but otherwise I am satisfied.

Rating:

2.0

When I arrived, my storage unit was not available The person I dealt with orfered me a smaller unit and did not offer any other solution Very cold person and had no other alternative I traveled about 150 miles and had no choice Why did the telephone operator give me a storage when it wasn’t available? I had a confirmation number but what good was that? What are you going to do about this situation? I’m

Rating:

3.0

I had to upgrade because the truck they said would fit all my things was way too small then they insisted that my things would fit in the storage comparable with the truck I got and lo and behold it did not I had to find somewhere else to put some of my things because they didn’t have another unit available that was bigger even though I said that was probably not big enough and asked for something bigger but they insisted that it would be big enough

Rating:

3.0

Staff is helpful but far from friendly. Garbage always present behind the gate. Once saw staff driving inappropriately (insanely fast and squealing tires) with uhaul vehicle on the property.

Rating:

4.0

One problem, I was told you are to get out, nice of them to be blunt after 8 years of never missing a payment

Rating:

5.0

Everything and everyone were great... Thomas was exceptional helpful.

Rating:

5.0

Everything was excellent. Especially staff. One suggestion would be to show the numbers at the end of the row. (You might be doing that? It looked like fresh paint and you might be updating everything...) Great place- would recommend!!!

Rating:

5.0

they told me of fetors that the people on the phone did not tell me about

Rating:

5.0

Staff did all they could to accommodate needs besides the shortage of available units during the pandemic. Appreciate the security of the facility for outside storage. Just wish there was a refund policy for paying and then finding a place to live a week later!

Rating:

5.0

Thomas and his team are all very helpful and accommodating. Moves are stressful and I had some challenges with the moving truck itself. The staff were all very helpful and went out of their way to help me find a storage solution while I await truck repairs. I was expecting to have the situation to be a conflict but I was pleasantly surprised with how willing Thomas was to helping solve the situation with the needed truck repairs. I would while heatedly recommend this U-haul store to anyone considering truck rentals, supplies or storage. Thanks again to Thomas and his helpful and informed crew.

Rating:

5.0

Thank you Uhaul of Hyannis MA

Rating:

1.0

While in location office the staff member behind the computer working with me was beyond rude and disrespectful. If I was not in an emergency due to losing my home because of a fire I would have gone elsewhere

Rating:

5.0

I appreciate the service as well as the convenience of the facility, the ease of entering and exiting was really helpful.

Rating:

5.0

Devin was awesome...he was clear and concise in explaining ALL the details...very friendly yet very professional

Rating:

3.0

We have rented from U-Haul for many years in the past (15+ years). This time was difficult due to availability (not U-Haul's fault). However, I want to point out the description for what fits in a 5 x 10 x 8 outside storage is definitely inaccurate and I caution others. The description lists items that will fit but leave out there is no room for anything else! (Boxes, personal items, fans, etc.) Trying to find a larger unit and check daily but so limited during this pandemic! Would still recommend this facility.

Rating:

5.0

The best! Efficient, professional, great communication, great units, easy process.

Rating:

1.0

The CSR who assisted us had a poor customer disposition. Attitude was HORRIBLE! Wouldn’t recommend Hyannis location unfortunately.

Rating:

5.0

staff was very sweet and helpful....much appreciated during this stressful time

Rating:

4.0

Access gate has been broken for months !

Rating:

5.0

Very happy the way I was treated, good customer service.

Rating:

5.0

Everyone was very friendly and helpful

Rating:

4.0

Did not have a first-floor unit available for storage as I was told previously. what I showed up at the facility they had a hard time finding a room for me to use get it ended up being call the second floor which is very inconvenient for the going up the stairs because I was moving by myself.the whole plan was just to back up the truck into the unit and unload but that wasn't the case.. the staff laid it on the computer. But I think they oversold. So I ended up with the unit smaller that originally planned as well as on the second floor. Made for a very long day.

Rating:

3.0

Elevator needs to be replaced. We do not get paid to advertise Uhall we are not an advertising agency.

Rating:

5.0

The room I rented was the last one. It had a cut out in it. No big deal. It was indoors and my furniture stayed nice and dry. Well lit. Easy access. Thank you for the last minute hook up.

Rating:

4.0

Very helpful counter guy. I wish the outside lanes were marked - had to drive around a bit and search for the right row of units.

Rating:

1.0

I had a storage for about a year and a half it was on the second floor. There was always an issue with the elevator,this is a storage facility the elevator is necessary. I guess next time only take a storage on the 1st floor

Rating:

1.0

The unit was WAY smaller than the CS rep said it was. I was told it could fit a 4 Room house inside it, it was a closet. When i got to the unit there had been clear damage to the front door. The handle was completely rusted and i was (and still am) unable to access the unit. There was also a giant dead Hawk lying right next to the unit. When i called to find an alternative unit nothing was available. I had to find storage with another company. I will be cancelling this reservation and expect a refund for the first months fees as i have been unable to access the unit entirely.

Rating:

5.0

I would, without hesitation recommended this facility to anyone looking for storage. The staff was extremely accommodating, professional, and cordial. In my case they went above and beyond, and I’m very grateful.

Rating:

5.0

Moving is never easy, but you guys take the edge off of it. The fees for moving helpers do seem a little high. Keep up the good work.

Rating:

2.0

Only one person in the office with a huge spaced out line, then he had to go outside and help someone - waited over 30 minutes to let them know I no longer needed my rental space.

Rating:

4.0

My only problem was the double reservation on a storage unit. I reserved over the phone and someone else reserved as well. Therefore, there wasn’t a unit that I expected.

Rating:

5.0

Thomas and the Crew Are Amazing! 5 Stars! All who work there are very helpful!

Rating:

5.0

Everything went well in the years I used your facilities .I Will recommended it to anyone Thank you.

Rating:

4.0

The property was very easy to get into and out of the staff was really awesome even though they seem to be experiencing a shortage of staff for several months. There was a leak in our storage unit which did not damage any of our property so I did not report it or claim any insurance

Rating:

5.0

Very safe and sanitized truck..pleased with customer service and happy to be a repeat customer.

Rating:

5.0

.

Rating:

5.0

Great peeps 100 percent plus

Rating:

5.0

Thomas Ferreira was very professional. I had a great experience with uhaul.

Rating:

5.0

We were storing our living room furniture due to an emergency eldercare issue. Just back home. Acid test "no musty smell or other odors" Sight is very clean. Staff helpful. VG security, easy to use

Rating:

5.0

The service we received at Uhaul was excellent. The person who helped us was very attentive and gave us service that exceeded my expectations.

Rating:

5.0

Your employee Darren gray was very helpfull went over everything I need to use you facility and walked me through the 3units to explain size that I needed . Thank you

Rating:

5.0

The location and easy access made it very convent...

Rating:

5.0

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Rating:

5.0

General Manager was fantastic! Thank you for the great service.

Rating:

5.0

Karen Roderick and staff are an asset to your company!

Rating:

5.0

Before going to u haul I checked rating and I saw that a lot of customers had a good experience with Karen so I had to see and she was excellent very professional at her job another satisfied customer

Rating:

5.0

Friendly staff

Rating:

5.0

Awesome customer service

Rating:

5.0

The staff was extremely helpful and really friendly.

Rating:

2.0

Monthly fee increased, and with increase came limitation and cessation of 24/7 access. Why I pay more $ for less service?Next,tech is severely dated and many errors occur, and u r billed 4 these error

Rating:

1.0

No comment

Rating:

4.0

Convenient

Rating:

2.0

The staff at that location are very pleasant and very helpful. Easy to work with... Quick problem solving.. Really really great customer service..

Rating:

5.0

Karen in Hyannis is a true asset to your company!!!

Rating:

1.0

My experience was difficult, frustrating, not efficient and extremely disappointing. I will never do business here again nor would I recommend to anyone I know.

Rating:

5.0

All the staff has been helpful, responsive and professional. And kind. It was a pleasure using your facility, and I would use it again because of the staff.

Rating:

5.0

Everyone there was very friendly and helpful

Rating:

5.0

The only thing we did not enjoy was that the price of our unit rose about 5 times in 2 years. It would have been better for us if the price stayed the same.

Rating:

3.0

trouble with lock on storage unit. Staff helped immediately. Great, knowledgeable, patient, friendly staff. A major bonus!! would like higher ceilings in units so one can fit more.

Rating:

5.0

Excellent

Rating:

5.0

Karen is wonderful, very helpful & caring!

Rating:

3.0

They want to much information to rent a unit.. more information then opening a bank acount

Rating:

3.0

I wish that the truck had been available in Hyannis (26 foot). We were told the day before by someone/somewhere from UHAUL that truck would be available from East Wareham. This was an inconvenience.

Rating:

5.0

U Haul was awesome helping us move furniture and artwork from Geneva Illinois to Martha's Vineyard, MA. The U-Box concept was the most financially viable option.

Rating:

5.0

The employees at the Hyannis location were awesome too couldn’t believe how family like they were too me I’m sad I have to leave but they will come back in a heartbeat because of there friendliness.

Rating:

5.0

The crew couldn't have been nicer. My appalling memory made it necessary for them to answer the same questions several times, which they did graciously. They also gave me a deal without my asking.

Rating:

5.0

I had bryan at hyannis mass store help me and he was very professional and knowledgeable with any and every question i had. He made my experience at Uhaul hyannis very pleasant.

Rating:

5.0

The staff and facility was outstanding. Thank you

Rating:

5.0

Everyone was very helpful and informative.

Rating:

5.0

The staff was always friendly and helpful. Will definitely store again if in need of storage.

Rating:

3.0

Brian was great & helpful, who I dealt with on a regular basis. Had an awful problem w/rodents & damage to quite a bit of my storage. Just about every carton & box was chewed open & rat droppings we

Rating:

5.0

Great.

Rating:

4.0

Good customer service. By gentleman checking me in.

Rating:

5.0

Thank you, I’ve been a customer on & off for many years & it’s always a great experience! Staff is terrific! -Krista Shamon

Rating:

5.0

Staff was always helpful and access and security was top notch

Rating:

5.0

We were very pleased with the service at Augusta,ME U-Haul. People were very courteous and efficient. They even found a closer drop off point in S Yarmouth,MA for usGreat people in Augusta, ME U-Haul!

Rating:

5.0

Very friendly and helpful staff.

Rating:

5.0

Michael V. is the best employee you have, he is very polite and professional.

Rating:

5.0