Customer Reviews for U-Haul Moving & Storage of Howell

620 reviews

1429 US 9   Howell, NJ 07731

(732) 845-4767

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Office Hours

  • Mon-Sun: 9 am–5 pm

Services at this Location:

Contact Us

(732) 845-4767

1429 US 9
Howell, NJ 07731

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Cindy Stagg 
Rating:
5.0

Customer did not leave a comment.

David Jaffe 
Rating:
5.0

Nothing - every person I interacted with on both the NJ side and destination side (Fairbanks AK Airport Way facility) was super helpful and knowledgeable. Thank you so much!

kelly kealy 
Rating:
5.0

Dawn and staff has always helpful , great service !!

dana reeves  |  Overall Experience 
Rating:
5.0

Dawn and staff were always pleasant and helpful!

Jim Geddis  |  Overall Experience 
Rating:
5.0

This location has been bar far the best storage experience I have had in my years of using storage. It inspired me to research being a franchise owner in the future.

Ian Irving  |  Overall Experience 
Rating:
5.0

The Container services used from NJ to FL was a very good experience, accurate and on-time, with no damages. Would recommend to others.

Gary Helias 
Rating:
5.0

Amazing job totally all around from all the way from New Jersey to Florida very professional everything was perfectly done nothing was evening damaged or nothing it was all perfect thank you so much you haul I'm glad I picked you guys All my stuff was safe and the people are amazing they let you know everything as they drove her down here. Amazing amazing amazing thank you thank you thank you

Anthony Marascio 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Jablonski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Kirdahy  |  Overall Experience 
Rating:
5.0

Office staff is amazing. Dawn, Allen, and Michael were always so helpful and friendly, I will miss seeing them.

Abby Brown  |  Overall Experience 
Rating:
5.0

All 3 employees were nice and went out of their way to help. The installation was fast and very clean. Mike and Alan went out of their way to insure I could get the rental I wanted for the time I wanted.

Lori Pullen 
Rating:
5.0

First rate!

Karen Feeney 
Rating:
5.0

Excellent service at a great price!

Mike Durning 
Rating:
5.0

Customer did not leave a comment.

Dave Ward 
Rating:
5.0

This place is top notch in every way! Staff, cleanliness and ease all fantastic. Had to move out of the area and could not find a place that could even come close. Having the bay door access to stay out of the elements is a huge bonus.

Heather Long  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alyssa Winkowski  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

William Vasata Jr.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Neglia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULE SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catherine Vargas  |  Online Move In 
Rating:
5.0

It was a truly seemless transaction! The drivers were wonderful and so was everyone who stay in communication with us through the process. Would definitely recommend and would use again. Thank you🫶

Andrea cavalli 
Rating:
5.0

Customer did not leave a comment.

Michael Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan Scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Georganne Brennan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Mongioi  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SANTA PACHECO  |  First Impressions 
Rating:
4.0

There was an incident where for no apparent reason, I was locked out of my unit. I brought it to the attention of the on site manager and it was removed within 15-20 mins.

Victor Rivera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas Portaleos  |  Online Move In 
Rating:
5.0

A fantastic experience. The U Box was perfect for my move. Clean, secure and exactly as described, no hidden charges. All went as scheduled

Raymond Tarascavage 
Rating:
5.0

Customer did not leave a comment.

William Maloney 
Rating:
5.0

Customer did not leave a comment.

Lawrence Neis 
Rating:
3.0

Mouse trap was in unit. Some dead bugs were in unit. Thought it was going to be first month free however it wasn't.

Tara L Rivera  |  Online Move In 
Rating:
5.0

Great experience. Installer was professional and informative. Explained everything in detail.

Mark Faraci 
Rating:
5.0

Customer did not leave a comment.

takesha oladunjoye  |  First Impressions 
Rating:
5.0

Service was very friendly and helpful.

RYAN ONAGA  |  First Impressions 
Rating:
5.0

We highly recommend this location !

Karen Bonjavanni  |  First Impressions 
Rating:
5.0

I had some of my stuff robbed. The locks are changed and I was giving no key. And I demand some action for my stuff that was taken. I need somebody to call me to let me know about getting my stuff back that they stole from Texas. Phone number 609-384-0236 Joseph Russo

Joseph Russo 
Rating:
5.0

Customer did not leave a comment.

lorraine szyarto 
Rating:
5.0

Very clean and maintained all that U-Haul staff was very helpful and excellent

Louis Bernabe  |  Overall Experience 
Rating:
5.0

the blankets and pads were forgotten. otherwise all good.

Kathleen Ward 
Rating:
5.0

Everything was Great

donna walsh 
Rating:
5.0

Very accommodating, Clean and organized. I highly recommend this storage location. Thank You Vince P.

VINCENT PARMESE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason M DeMatteo  |  Online Move In 
Rating:
5.0

Great experience

Robert Peppard 
Rating:
5.0

Customer did not leave a comment.

COLLEEN KELLER  |  First Impressions 
Rating:
5.0

What a GREAT IDEA the U-BOX was! Great COMMUNICATION all throughout the experience, and everything got here safe and sound! Thanks, Nick Alise

Nick Alise 
Rating:
4.0

Customer did not leave a comment.

Zachary Tenety  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Berwyn Rodgers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BURDGE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John DiPietro 
Rating:
5.0

Dawn and her staff were always kind, resourceful and helpful.

lonjete nias  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea Barnett 
Rating:
5.0

Dawn and Alan were very helpful. The process of renting storage unit was easy and quick. CLEAN facility and lighting a plus. Safe environment. Definitely recommending others to U-HAUL. Thanks for all your help.

Debbie Marchak  |  First Impressions 
Rating:
4.0

Very good space to keep your things. Clean, dry, comfortable, easy access, safe.

Cathy Formica  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shannon knoke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis Redd  |  First Impressions 
Rating:
5.0

The lady working was Great..straight foward and very helpful!!!!!!!

NATASHA PARKER  |  First Impressions 
Rating:
5.0

I had my belonging in storage for 3 years. Never had one problem..Everyone who works there were wonderful. Thank you

Lori Krupa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Starr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Dysart  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CAROLYN KOSSACK  |  First Impressions 
Rating:
5.0

very nice and informative did a nice job on a hard car to work on.

Frederick Patterson 
Rating:
5.0

Everyone from making the arrangements, to delivering the box to pack it and delivering it in Chattanooga was very helpful and knowledgeable. They kept us up to date on the whole process. I would definitely recommend using U-haul for all moving needs. Thanks so much for being there for us.

Beth Vogel 
Rating:
5.0

This facility is outstanding in every way. The manager Dawn is always helpful and willing to go above and beyond to be of assistance as well as the staff/team that works here. It is immaculate and well-maintained.

Tammy Freeman  |  First Impressions 
Rating:
5.0

Absolutely amazing service

MICHAEL CONNORS  |  First Impressions 
Rating:
5.0

More than enough furniture pads

Tom Heaney 
Rating:
5.0

Customer did not leave a comment.

Joanne Simone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luigi Gagliardo  |  Overall Experience 
Rating:
3.0

The delivery of the Ubox arrived on time and there was good communication between the Uhaul Howell, NJ location and the customer. The pick up had issues due to the fork lift sinking into the gravel after a rain storm the night before. Make sure planks of wood are always on the truck for the fork lift driver to use if there is an issue. For Uhaul in general don't use guarantee delivery on your communications with the customer because it arrived 2 days late from the original due date when being transported to Florida. Also, their is no tracking for Ubox when in transit between the carrier and the next Uhaul location it is going to. Takes hours and days between Uhaul and the customer to find out when and were the Ubox is in transit.

Dana Nicolas 
Rating:
5.0

Customer did not leave a comment.

Susan Radosti  |  Online Move In 
Rating:
5.0

Nothing. Service was excellent.

Ivan Rosenblatt 
Rating:
5.0

Customer did not leave a comment.

dennis casella  |  First Impressions 
Rating:
5.0

Very impressed! Excellently designed facility. Would recommend to others.

Marc Hornby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Restivo 
Rating:
4.0

Customer did not leave a comment.

Alberto m velando 
Rating:
5.0

Customer did not leave a comment.

Tanell Pryor  |  Overall Experience 
Rating:
5.0

Everything was wonderful. In particular, the staff is extremely friendly and helpful! I would highly recommend this business.

william evers  |  Overall Experience 
Rating:
3.0

This process was awful, but it was the Washington state side of things that were the main issue

BENJAMIN HACKETT 
Rating:
5.0

Dawn and her employees were all amazing. Always helpful!

underground nutrition  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeanene gioia  |  Overall Experience 
Rating:
5.0

Excellent experience... Todd at the store was great to work with

Joel Koral 
Rating:
5.0

Customer did not leave a comment.

Arpan Chowdhury 
Rating:
5.0

EXCELLENT FROM START TO FINISH!!! Highly recommend!!! Would absolutely use U-Haul again!

Denise Loporcaro 
Rating:
5.0

Howell U-Haul was fantastic. Damaged furniture was done by Fredericksburg,VA U-Haul movers

patricia domanich 
Rating:
5.0

They are awesome!!

Barry Dorsey 
Rating:
5.0

Customer did not leave a comment.

Sahar Sami 
Rating:
5.0

Everyone was terrific esp from the Howell NJ site. A huge shout out for Lizz our delivery driver for all runs. She is totally awesome gies the extra mile. Is polite, friendly , knows her job well, always looks smart. Does a brilliant job even dropping off three boxes on a busy Main Street. Then when delivering at destination navigated a really tricky driveway so well. All the staff at Howell were really great, practiced and ,professional ten stars!

Elizabeth Clark 
Rating:
5.0

Customer did not leave a comment.

david sagui  |  Overall Experience 
Rating:
5.0

For the time that we had our unit, we knew it was very safe and reliable. No riff raff, no funny business. Good security, great staff, no complaints. Would rent again if I moved back to the area.

Emily Hayes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise Generoso  |  Overall Experience 
Rating:
5.0

Dawn was Great! Thanks for a wonderful Storage experience!

Cedric Austin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CURT GREVENITZ  |  First Impressions 
Rating:
5.0

Kind staff, clean location, always a great experience at howell

JL Ward  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Warren Hughes 
Rating:
5.0

Very friendly, helpful & professional. Also quick service.

thomas tropea 
Rating:
5.0

Carts supplied and available to use on premises. Very cool climate and clean environment. Friendly and helpful staff in office. I will use again in the near future.

Antonio Yebra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brissa Fuentes  |  Online Move In 
Rating:
5.0

Prompt service and friendly staff.

Jeannine Dresch 
Rating:
5.0

Great facility. Fantastic staff.

ANTHONY CHIARELLO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Agnes Truszkowski 
Rating:
4.0

Customer did not leave a comment.

Frederick Young  |  First Impressions 
Rating:
5.0

The cost was almost double what I was quoted. I guess it took longer than expected. I also didnt like that the guy doing the install went out to help another customer with his vehicle in the parking area. And then didnt deduct that time from my install. It had to be a good 15-20 minutes looking at his car and assisting him at the counter and register.

BILL COY 
Rating:
5.0

Customer did not leave a comment.

Lars Pedersen 
Rating:
5.0

Customer did not leave a comment.

John Ross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERESA LAFRENNIE  |  Overall Experience 
Rating:
5.0

Very helpful staff

Lorain Weber 
Rating:
5.0

GREAT FACILITY AND GREAT CUSTOMER SERVICE!!!

Jermaine White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Very clean. Easy access. Staff (DAWN) was always helpful and pleasant. If I didn't move away I would still be using the facility - but now I have a garage!

Christine Ruess  |  Overall Experience 
Rating:
5.0

I had a good experience at the howell store. Got the hitch installed in about 40 minutes. I would recommend this location. I think the problem with uhaul is the experience can vary differently at each location. Experience at the langhorne store did not go well.

Scott DeMarzio 
Rating:
5.0

Very clean very impressed!

Samy Bassily  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Yolanda Wysingle  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marc Hornby  |  First Impressions 
Rating:
5.0

They were on time and very professional.

Robert Demitchik 
Rating:
5.0

Customer did not leave a comment.

lawrence fox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Podolsky  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

myrta cordava  |  First Impressions 
Rating:
5.0

Thank you so much for making this experience easy and stress free!

Sidika Sanlier  |  Online Move In 
Rating:
3.0

Almost impossible to find help

Katy Perez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Roman 
Rating:
5.0

Customer did not leave a comment.

Christopher Baird  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maureen White  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

demitria kemmler  |  First Impressions 
Rating:
5.0

Very well run. Needs are anticipated. Can UHaul run for President?

FRANCES MAHONEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

glenn white  |  First Impressions 
Rating:
1.0

Dawn, the so-called “manager” is rude and unprofessional. She threatens patrons, rather than dealing with people professionally and respectfully. She makes false accusations against renters that are leading to a lawsuit: The place is unsafe, with random people parking their cars in the garage bays overnight and sleeping inside.

Matthew Eisenman  |  Overall Experience 
Rating:
5.0

Friendly employees, easy access and explained all the details. This is the place to be!!!!!

david nadrich  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Akilah Walker  |  Online Move In 
Rating:
5.0

Appointment change date could have been a phone call.

Thomas Corcoran 
Rating:
5.0

Very Honest and Professional Employees . At this location,I would use these Employees as a trainning store on how to work with the public.

Dean Previte 
Rating:
5.0

Dawn Ward, Jamie and all were top notch!

Lorraine Moore  |  First Impressions 
Rating:
5.0

Very great, professional, and affordable will use them again in a heartbeat

Michael Franklin  |  Overall Experience 
Rating:
5.0

AMAZINGLY RUN BUSINESS!!!!!!! They are on top of EVERYTHING !!!!! We used them before, that’s why we are a repeat customer. SO WISH OTHER BUSINESSES RAN THIS SMOOTHLY!!!! YOU GIRLS ARE ALL AMAZING!!!!!👍🏼🧘‍♀️🙌🏼👍🏼🙏🏼

Cathy Beach 
Rating:
5.0

Customer did not leave a comment.

Mary Ann Moccio 
Rating:
5.0

Dawn is fantastic!!!

Robert Conklin Jr  |  Overall Experience 
Rating:
5.0

Best move I ever made.Very happy

Barbara Desoi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

thomas hespe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darlene M Vrabel  |  Overall Experience 
Rating:
2.0

Was held hostage in the loading dock cause it said my door was open come but door latches were not properly closing no matter how many times u move it and staff not helpful in assisting all they say is play with it was forced to buy the more expensive loc and in the time to unlock it full unit and cancel one unit key broke in lock and not offered a refund or even an apology just acted like nothing happened Policy of have a 2nd number was ridiculous I have my stuff in storage and moved to get away from my abuser and I am forced to give # of ppl not right thanks for defeating the purpose of leaving without a trace

charlene sinclair  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TYRELL GAMBLE  |  Overall Experience 
Rating:
5.0

Wonderful company to do business with , drivers in Manahawkin and in Mooresville were excellent !

lorraine Kuschyk 
Rating:
5.0

Highly impressed with the cleanliness of the facility.

Scott Shanker  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David Ballester  |  First Impressions 
Rating:
3.0

The employees Mike K and Vicki are always so nice and very hard working.

Mike Moen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara Vestyck  |  Overall Experience 
Rating:
5.0

U-Haul Moving & Storage Of Howell 1429 Us 9 Howell, NJ Place is exceptionally clean. The staff is very friendly, helpful and amazing. I would definitely put my stuff in storage there again.

KATHLEEN DELARUE  |  Overall Experience 
Rating:
5.0

Dawn Howell Manager and Carmon UHaul delivery tech in Bradenton both EXCELLENT and HIGHLY RECOMMENDED. Their communication, efficiency and prompt follow up to all inquiries was excellent. They should be commended!

Al Rodrigues 
Rating:
5.0

Customer did not leave a comment.

curtis winnkelman  |  Overall Experience 
Rating:
5.0

Not a thing. Keep doing what you are doing. 👏

Alysa Ferst 
Rating:
5.0

So, far so good. Excellent, check in.

RONALD CHARLES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELIQUE RENNA  |  First Impressions 
Rating:
5.0

Dawn was always friendly and helpful when we had questions.

David Haytaian  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheri Reavis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Owens  |  First Impressions 
Rating:
5.0

Dawn Ward is extremely efficient and responsive. Her customer service is exceptional. I would highly recommend this storage facility and we’re very content with how everything was handled. We greatly appreciate it. Thank you.

Al Rodrigues  |  First Impressions 
Rating:
5.0

Awesome facility and staff.

michael farrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Mott  |  Overall Experience 
Rating:
5.0

An excellent experience! From the staff to feeling safe to convenient!! All around excellent

Dawn Wahler  |  Overall Experience 
Rating:
5.0

You were awesome.

catherine clark 
Rating:
5.0

Customer did not leave a comment.

Loren Katz 
Rating:
5.0

I loveee this place

Maria Cortez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Candace Diaz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Mnich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NORVEL ARMSTRONG 
Rating:
5.0

Customer did not leave a comment.

Wayne Renz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

denise ornelas  |  Overall Experience 
Rating:
5.0

Exceptional storage facility. Easy location, convenient load and unload, and very helpful staff. Checkout process was very straightforward.

RYAN MACALUSO  |  Overall Experience 
Rating:
5.0

STAFF WAS VERY HELPFUL NO PROBLEMS

Sandra Hoovar 
Rating:
5.0

Customer did not leave a comment.

LYNNE ACKERMAN  |  Overall Experience 
Rating:
5.0

Great service! Great experience! I would definitely use a UBox again!

Regina Dill 
Rating:
5.0

The manager Dawn is absolutely amazing. She over the top customer service and I was very have to have done business. The guy that is normally at the doc area by the forklift is very rude and unprofessional. I was spoken to rudely when I was just trying to put cardboard in the dumpster. He was unprofessional in the way he talked and his demeanor toward me

Xavier White  |  Overall Experience 
Rating:
5.0

This was my first time ever using a “pod” like service for moving goods. The experience for the box arriving between the communication and knowledge of how the system works was beyond satisfactory. AJ the driver was very prompt on arriving on time as he would state and communicate to me throughout the experience. He was highly personable and also very knowledgeable on any questions I had about the way this shipping process was going to work and made me feel the most comfortable I could be using this new service to me. I would recommend using these services any time you need to move goods around.

Kyle Pinder 
Rating:
5.0

The Engelwood Colorado office was not great to deal with . My boxes did not arrive on the guaranteed date (12/23). They originally scheduled my boxes to be delivered on 1/7/23 and I had to practically beg to get them earlier. And then when they were delivered they were late by 2 hours past the scheduled window and no one could explain why or give me info on when I’d get them. Lastly, the emails you send me regarding charges seem to be less than what my card is being charged and that’s both frustrating and confusing.

Raymond Leavitt 
Rating:
5.0

U-Haul of Howell worked very well with us to coordinate a move from our storage unit and townhome to North Carolina. The entire staff was willing and able to find solutions for all the unpredictable issues that arose. It was truly a pleasure to work with such a great team

Gilbert JeanLouis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessie Fonseca  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tricia Pongracz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peg Kennedy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Hoggard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yadhira Villarreal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Yale  |  Overall Experience 
Rating:
5.0

👍

Raymond Daly 
Rating:
5.0

Customer did not leave a comment.

Shawn Morales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele Ahern  |  Overall Experience 
Rating:
5.0

I was very pleased with experience. Staff was super helpful with all my needs. Access to my storage was so easy with oversized elevator and free use of hand carts. Very clean. I felt my stuff was secure.

marlon obando  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD HOPKINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Berwyn Rodgers  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Yechiel Brejt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha Pasznik  |  Overall Experience 
Rating:
5.0

Dawn was great explaining how it all worked.

Victor Rivera  |  Online Move In 
Rating:
5.0

Some of our Rubbermaid plastic containers arrive broken. :(

Natasha Vilanova 
Rating:
5.0

Customer did not leave a comment.

Sandra gallo 
Rating:
5.0

The delivery to my NJ address was perfect went off without a hitch, the driving to SC was fine I was very disappointed with the drop off at my new home. Gave me a window 12-4 came 5:40pm dropped it where it was wobbling and not secure as it was unloaded. Texted me the pick up for Saturday and tried to push it til Sunday, sparkleberry lane is not customer oriented I would go to another location instead of that one. But would give the NJ location 5 star review!

Melinda Allen 
Rating:
5.0

Customer did not leave a comment.

Marlene Brown  |  Overall Experience 
Rating:
5.0

Don’t change a thing

JO MURPHY  |  First Impressions 
Rating:
5.0

Victoria and Dawn were amazing

JAIME SWAN 
Rating:
5.0

The amount of disorganization between U-HAUL and Moving Help was noticable and I will never use you again.

Andrew Young 
Rating:
5.0

Very nice experience while renting my storage space. Facility was wonderful and Dawn is an amazing, helpful manager. Thank you for everything.

Geri Tortorice  |  Overall Experience 
Rating:
5.0

This facility checks all of the boxes as a top moving and storage facility with an excellent team working there. The Manager Dawn is truly one of the best and creates a friendly, welcoming and helpful environment.

Tammy Freeman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Casucci  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana Baskerville  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent Angelotti 
Rating:
5.0

A very positive experience!! I would highly recommend the U-box!!

TERRI ENDRESON-LUCES 
Rating:
5.0

Customer did not leave a comment.

Shannon Webber  |  Online Move In 
Rating:
5.0

Dawn the manager and Samantha plus all the other employees have been helpful, knowledgeable, polite and professional.

Denise Dunne  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana Baskerville  |  Online Move In 
Rating:
4.0

U-Box arrived in Ft Worth area on time but was not delivered to home for 4 days without explanation. This resulted in need for rearranging schedules twice. When shipped the delivery date falling on a Sunday was noted but local office assured me delivery would take place on a Sunday. The fact that the following Monday was also a holiday was pointed out and again local office assured me that would not be a problem since U-Box would have been delivered already. Through the journey U-Haul continually sent out notices about status and location as well as taking charges right up until U-Box arrived in Ft Worth TX area. At that point only telephone messaging centers were accessible! Delay cost me additional money and not a word from U-Haul. Simply not reassuring for consideration of future use of U-Haul;

John Strozyk 
Rating:
5.0

Nothing, amazing to deal with

anthony defilippis 
Rating:
2.0

Our u-box was damaged upon arrival. The damage to the u-box caused damage to our items inside the u-box. I would not recommend this service to anyone moving.

Stella Petkova 
Rating:
5.0

Definitely would recommend. Extremely clean & staff very friendly & helpful!!!

Denise Generoso  |  Overall Experience 
Rating:
5.0

This was a smooth process from start to finish. Will definitely recommend U-Box and U-Haul

Ellen Maurer 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY TARBOTTON  |  Overall Experience 
Rating:
5.0

Very helpful in helping me choose a hitch and bike rack. Also very nice explaining the operation etc.

nancy condardo 
Rating:
5.0

Sami is exceptional employee - Dawn the manager was very helpful and met my expectations

Doug Bennett  |  Overall Experience 
Rating:
5.0

Sam at the Howell office was especially nice!! She was very friendly and helpful!!

Amy Jarmusik  |  First Impressions 
Rating:
5.0

I would definitely recommend this facility for anyones storage needs

Genyne Applegate  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Ballester  |  First Impressions 
Rating:
5.0

Everyone at this Uhaul is extremely friendly and helpful

Hollow Labs  |  Overall Experience 
Rating:
5.0

Amazing staff and facility! Thanks you :)

THOMASIAN MICHAEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephen Monclova  |  Overall Experience 
Rating:
5.0

customer service was helpful, the forklift operators were very skilled, delivery was timely. my only complaint is with the U-Haul App, i had problems filling out the gypsy moth checklist (on the app and on a web browser). customer support kindly let me email the file to them and they attached it to my profile manually. thank you!

christina bethencourt 
Rating:
3.0

There c were a few issues with some of the employees most were very nice.

Valerie Matteucci  |  Overall Experience 
Rating:
5.0

Great place and friendly service at reasonable prices.

Bennett Jacobs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Coppotelli  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Hoggard  |  First Impressions 
Rating:
5.0

The Employees were very professional and friendly!! Facility was exceptionally clean and the carts were always available… I would recommend this facility to everyone!

Janie Wirth  |  Overall Experience 
Rating:
5.0

I can recommend the Howell facility to all! Special thanks to Dawn and her staff. She helped me plan my move. Dawn and her staff went above and beyond every time I was there!! Extremely well managed! Thank you!!!

kathleen seery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank Brennan 
Rating:
5.0

Customer did not leave a comment.

Gianna Zoppi 
Rating:
5.0

Customer did not leave a comment.

Aretha Lewis  |  Overall Experience 
Rating:
5.0

Nothing ! ! It was excellent moving experience, don't change anyti

Al debenedictis 
Rating:
5.0

Every step of this process was seamless! From start to finish, everyone I spoke with on the phone & the drivers were all so professional, prompt & went over & above in their customer service. Exceeded my expectations. Highly recommend using UBOX & Uhaul. Great job!

Elizabeth costell 
Rating:
5.0

Very clean and secure. Friendly staff. Can’t complain so far!

Kimberly Hickey  |  First Impressions 
Rating:
5.0

I can't say enough regarding Dawn Ward and the staff at the U-Haul Storage Howell location. Always helpful, friendly and took the time to answer all of my questions and made me feel comfortable. The facility itself is very secure, impeccably clean and easy to access. I'd recommend U-haul for all your moving or storage needs! Bill Boehm

bill boehm  |  Overall Experience 
Rating:
3.0

My U-box arrived 9 days late (scheduled to arrive on 8/31, but got there on 9/9). I was notified through text that my U-box was going to be late, but when I asked further questions like where my box was, what was the cause for delay, and did they have an expected day of delivery, none of these could be answered. It left me feeling uneasy, like something happened to the box. It wasn’t until I called customer service on the 6th late day that they were able to escalate it. I still was not provided with an answer as to where the box was or when it would arrive. Although I understand delays happen, I would suggest better communication between the shipping department and customer service so that some of those questions could be answered when delays occur. Or maybe have your shipment team provide a tracking number for the box. Despite it being late, all of my things arrived safe and intact.

Nikki Lelio 
Rating:
5.0

Everything about the Howell location was great. I can't say the same for the Chattanooga location. Completely mishandled the back end.

Vincent Grossi 
Rating:
5.0

Customer did not leave a comment.

Kayla Olden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandra Lang 
Rating:
5.0

Customer did not leave a comment.

KAI FISCHER  |  Overall Experience 
Rating:
5.0

Sam & Mike we’re both outstanding, and very helpful.

Kevin Colfer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD DANGELO  |  Overall Experience 
Rating:
5.0

Thank you

Denise Dunne 
Rating:
4.0

Customer did not leave a comment.

Josphine Romanto 
Rating:
5.0

Way better than U-Haul of Marlboro. Climate controlled rooms are actually climate controlled. Helpful staff.

Greg Becker  |  First Impressions 
Rating:
5.0

Lynn with Fargo U Haul was excellent! She was super friendly, accommodating and very helpful. Overall - a very positive experience. Only 1 recommendation - it would be nice to be able to track where the pod is along the way. This pod was available 2 weeks early - and it would have been nice to see the tracking for it and be better prepared for the early delivery.

Janet Drechsel 
Rating:
5.0

The staff at this location were very helpful, but the regional U-Haul office created a big problem. I reserved a 10x10 unit in Howell on the phone with the regional office, but after loading up a truck and driving it to this location, it turned out that the unit was actually not available. The Howell staff had to jump through hoops to make a unit available for me.

Miguel Garcia  |  First Impressions 
Rating:
5.0

Your representative, Samantha, was very helpful and friendly. It was a pleasure to deal with her

Madeline Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chris nagy  |  Overall Experience 
Rating:
5.0

Samantha was very knowledgeable and explained rates. She showed me the different sizes and even sold me boxes. She's an asset to this location.

Tara Rivera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Mode 
Rating:
3.0

Our U-Box arrived a full week late after no one realized it was sitting at a facility in New Jersey. We were disappointed because we needed the items at the guaranteed date. I would work on your systems and communication to make sure that customer shipments are picked up and delivered on time.

Thersa Strab 
Rating:
5.0

Service was excellent. Price was right. There was a little confusion about the pick up time in NJ - we were told 30 JUL and they picked up on 1 AUG. No issue. All was great. BOX arrived on time in AZ and was great!

Gina Cattanach 
Rating:
4.0

Customer did not leave a comment.

JEFFREY KORNBLATT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Mathewson  |  Overall Experience 
Rating:
5.0

Awesome experience and great value. The drivers who drop off and pickup the boxes are really talented workers. Some incredible finesse with those forklifts!

Andrew Spedick 
Rating:
5.0

Very good!

Francesca Lomonaco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shani Henley 
Rating:
5.0

Staff were very helpful

ROBERT TOLENTINO  |  First Impressions 
Rating:
5.0

Awesome and personable staff. Very knowledgeable of sizes and products.

Linda Mclaughlin  |  First Impressions 
Rating:
5.0

Professional services at NJ office as well as tennessee office. Thank you for a great experience

mark cammisa 
Rating:
5.0

This is the 2nd unit I've rented from them. They are always friendly and make the rental process smooth and easy.

Jason Watkins  |  First Impressions 
Rating:
4.0

Fast and easy process! We reserved a unit online, got to the location same day, showed proof of insurance, ID and that we already had a lock and we were good to go. Sam was kind and knowledgeable of the process!!

patricia Togans  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise Zucaro 
Rating:
5.0

Samantha was very helpful with our experience. She's truly provessional and knowledgeable.

amelia Fontana  |  First Impressions 
Rating:
3.0

Due to the man that works there has unit of his own next to the elevator (Michael) I wouldn’t come back. He was just rude and inappropriately acting to customers

Diane Kreft  |  Overall Experience 
Rating:
5.0

We had Tim at the front desk who was super friendly and helpful.

Jenna Vitorino  |  First Impressions 
Rating:
5.0

Samantha was a breath of fresh air! She was professional and thorough. I will be sending my mom as she is looking for a storage unit as well.

Shirley Nelson  |  First Impressions 
Rating:
5.0

Excellent option for your storage needs.

Eric Veres 
Rating:
5.0

Samantha, Tim and Vicki were very helpful and accommodating to me. 👍🏼

georgina ficarra  |  First Impressions 
Rating:
5.0

The pickup and delivery drivers were excellent

roland boninfante jr 
Rating:
5.0

I love the elevator access and the big garage to offload and on load in a temperature controlled area! It is DEFINITELY worth every penny I’m paying and it’s cheaper than most storage facilities in the area! The employees are awesome, polite and very helpful and informative! I will tell everyone to try UHAUL 1st before going anywhere else!

Janie Wirth  |  First Impressions 
Rating:
5.0

Tim was very friendly & efficient. He made my entire move in experience seamless. I was very impressed by the facility.

Erica Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ralph Marino  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daisy Porter 
Rating:
5.0

Customer did not leave a comment.

MARY GOUVEIA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Waner Toussaint  |  Online Move In 
Rating:
5.0

This storage facility goes above and beyond the call of duty for their customers. They are not only sympathetic their are empathetic for their customers in regards to showing genuine understanding and even care for their customers (regardless of customers’ circumstances or situations that they are going through). They are willing to help and accommodate anyone who walks through their door. I definitely recommend going to the uhaul storage located in Howell, NJ. Samantha and Dawn are both awesome :)

AMY MELENDEZ  |  Overall Experience 
Rating:
4.0

Should have at the minimum 2 elevators to access the floors. One and when it’s busy is total insanity. Much time is wasted!

maureen ryan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer Bishop  |  Overall Experience 
Rating:
5.0

Very pleasant 1st experience, accommodating & polite!

Jeff Kahn  |  First Impressions 
Rating:
5.0

Samantha and the Manager Dawn were SO helpful and informative, and they made the process to secure a storage unit go so easy for us! The value we are getting compared to another storage business we were using is just incredible and we love how safe and secure the building is! We HIGHLY recommend UHaul!

Robert Shields  |  First Impressions 
Rating:
5.0

Very friendly and knowledgeable Made you feel very comfortable

John Szyarto  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

carrie CHO  |  First Impressions 
Rating:
5.0

Manager Dawn was great!

Lina Noveno  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonette Nocera  |  First Impressions 
Rating:
2.0

This was a bad enough experience that I will never use Uhaul again. Poor communication, poor customer service/experience. Bad communication, in particular from the NJ office. The FL office was good. Corporate was ok.

Bryan Vass 
Rating:
5.0

great service

George Thomas 
Rating:
5.0

This was the best moving experience I have ever had and I have moved many times in my 60 years of living. Customer service was excellent but who really gets the best ratings from me are the drivers, in New Jersey there was a driver and her name is Liz and she went above and beyond, she was very patient, explained everything in detail, she helped put my mind at ease knowing that my two containers would make it safely to Sarasota Florida and then ship to my location in Longboat Key, Florida….the driver that delivered from Sarasota to longboat key was also amazing and patient, kind, on time, courteous,… 1000 stars all the way for U-Haul U-Box and I have recommended your services to so many people already. I have a business and packing up home owners and working with realtors on a regular basis and I have recommended your service and will continue to recommend your service in the future. The name of my company is called DONT STRESS YOUR MESS.. ORGANIZIT and I am their first connection to helping their move successful and I will be recommend that we use U Haul, U-Box every time!!!! I am so grateful, Thank you for a pleasant experience. Tonianne Coppa-Neri 🌻

TONIANNE NERI 
Rating:
5.0

Customer did not leave a comment.

Catherine Cruz 
Rating:
5.0

Customer did not leave a comment.

Paul Redwood  |  First Impressions 
Rating:
5.0

Very helpful

Keith Curran  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charisse Hill  |  Overall Experience 
Rating:
5.0

Non at this time

Sean Russell  |  First Impressions 
Rating:
5.0

Best storage facility I have ever been in. Felt like my items were very in a very clean and safe place.

glen moran  |  Overall Experience 
Rating:
5.0

I never thought using a storage facility would be such a pleasant experience!!! HIGHLY RECOMMENDED!

Frank Mandato  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary Longshaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN ADAMS   |  First Impressions 
Rating:
5.0

Great, clean and technology savvy facility!

Jeffrey Jablonski  |  Online Move In 
Rating:
5.0

The woman I forget her name was so helpful and informative. She was there on the morning of March 23.

William Kennedy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yamila Cedeno  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM HORN  |  Overall Experience 
Rating:
5.0

Super neat, clean, and innovative facility. Would definitely recommend.

Isaiah Bryant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Saker  |  Overall Experience 
Rating:
4.0

Dawn was very helpful. facility was very clean and convenient. Price was 1/3 what I was paying currently.

Christine Ruess  |  First Impressions 
Rating:
5.0

Dawn was amazing to work with!

Salawa Szenyai  |  Overall Experience 
Rating:
5.0

Dawn is very helpful and great! It’s a very nice and clean building

NICOLE KEARNS  |  Overall Experience 
Rating:
5.0

Dawn went above and beyond in helping me while I was getting the unit last minute. She was very accommodating and efficient.

Maureen DeGeorge  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dIANE matthews  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john Traynor  |  First Impressions 
Rating:
5.0

so far so good

Robert Riddle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alfred Molinari  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Judy Heltzel  |  Overall Experience 
Rating:
5.0

It’s a nice and clean facility

Emmanuel Afful  |  First Impressions 
Rating:
5.0

Dawn is amazing. This is my first time getting a storage unit. She was very friendly and informative.

Vad Zeltser  |  First Impressions 
Rating:
5.0

Great.

Janet Darnell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa skeete  |  First Impressions 
Rating:
5.0

Best service I’ve ever received. Keep it up

Michael Franklin  |  First Impressions 
Rating:
5.0

Dawn was very helpful and friendly. She showed me the facility’s access security and how to sign in when I enter. She even walked me to my unit and ensured everything was in order.

John Ng  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie Carroll  |  First Impressions 
Rating:
1.0

Extremely disappointed and dissatisfied with my uhaul experience yesterday. When we got to the uhaul in howell on rt 9 north, the movers went to place my belongings into the elevator and the elevator stopped working. The woman at the desk had no idea how to fix it and was very rude when we asked her what the alternative was since there was no other elevator. She said to “take the stairs” to the movers who had to move multiple heavy items to the THIRD FLOOR which was completely unacceptable. Because there was no one available to fix the elevator, I then had to scramble to find another storage facility and it cost me even more money because that extra wasted time had delayed the time for the movers. They made no accommodations for me whatsoever and were unprofessional in how they handled this matter.

Nicole Rizzo  |  Overall Experience 
Rating:
5.0

I would like to thank Down again for Being so nice and kind, she is great!!!! The store is beautiful clean and organized. Also I love the security in the building. I highly recommend U-haul to anyone in need.

Andreia Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Galina Seidman  |  First Impressions 
Rating:
4.0

The U Haul team was great with my reservation and storage. The facility was always clean, and hours and location are very convenient. One of the top U haul facilities around. I will recommend this location to others in the future. well done team!

Tinamarie Majaros  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lemuel cruz  |  Overall Experience 
Rating:
5.0

Amazing service and made my move so easy! Love U Haul!!!

Fun Lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea Riecks  |  First Impressions 
Rating:
5.0

Very convenient and everyone is very helpful and informative

Jametta Jackson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Miriam Matos  |  First Impressions 
Rating:
4.0

N

keith arnot  |  First Impressions 
Rating:
5.0

I had a great experience with the storage worker Dawn and renting a U-Haul truck.

Robert Obrzut  |  First Impressions 
Rating:
5.0

The staff at the facility are a joy to speak with, extremely courteous, friendly and helpful at the Rt 9 in Howell , NJ location. I had already recommended a friend.

john Iuzzolino  |  Overall Experience 
Rating:
5.0

Service was above and beyond what I expected. Best experience I’ve had using a storage facility!

Scott Durso  |  First Impressions 
Rating:
5.0

The manager in the Howell NJ location (Dawn) was very helpful.

Mario Catalano  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

April Langan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine Tumminaro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Hitchcock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Sparacio  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chris Montenegro  |  First Impressions 
Rating:
5.0

Convenient experience, extremely secure, polite, friendly, and friendly staff! A+ experience!

Michael Hitchcock  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christopher D'Ambrosio  |  Overall Experience 
Rating:
5.0

Very knowledgeable organized staff, very clean facility.

Angela Wyrick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cathy Kipila  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lew Zimkind  |  Overall Experience 
Rating:
5.0

In my opinion UHAUL is a good and safe place to storage our stuff.

Vilma Knox  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald Johnson  |  First Impressions 
Rating:
2.0

We originally put the credit card for automatic payments, so far every month we have received a notice that we are late with our payment and we have had to call to remove the late fee. Not sure why the payment is not automatically taken every month.

Belen Yepez Beltran  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Green  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nicole Skrobola  |  Overall Experience 
Rating:
5.0

Staff were incredibly nice and helpful. Building is super clean. We got the climate controlled unit on the 3rd floor and it is the perfect temperature.

Emily Hayes  |  First Impressions 
Rating:
5.0

Facility was easy to navigate, and clean. What is above and beyond, is the manager, Dawn.. she handles everything with ease (or makes it look that way!), has such patience, easy to talk to, explains every detail, and is more than accommodating. She is excellent, and a huge asset to your business!

Adrienne Cohen  |  Overall Experience 
Rating:
5.0

It was great. Super clean facility, easy to access, reasonable prices. Thank you!

Justin Moore  |  Overall Experience 
Rating:
5.0

Will use again when needed thanks very much.

angel fuentes  |  Overall Experience 
Rating:
5.0

Diligent and helpful staff

Charles Bardes  |  First Impressions 
Rating:
5.0

Excellent experience

William Gritschke  |  First Impressions 
Rating:
5.0

Very friendly and helpful!

George Woolley  |  First Impressions 
Rating:
5.0

Dawn was so helpful and friendly! The facility is so clean and temperature controlled! My husband was very weary about storing his valuables anywhere outside the house. Once Dawn explained all the security measures, he was so relieved! My only complaint is that when I called to make the reservation I specifically asked about buying my own lock and the sales person said I could bring my own. When I arrived with a newly purchased lock with extra keys made, Dawn said we had to have a round lock. Other than that, everything was great!

Sabra Fenchel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael LeFante  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Solano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fun Lee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHRYN HEWLETT  |  Overall Experience 
Rating:
4.0

Clean, new and modern. While the security of the facility is very strong, it is complicated and difficult to learn. Once you learn, however, it is manageable. Was disappointed to see rat traps on our floor near our unit. Is there some way to segment the facility to have house furniture in one area, and commercial and industrial in another?

Sandra Rowland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stefanie Argyropoulos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eileen Schettino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Howley  |  First Impressions 
Rating:
5.0

Staff were great; extremely helpful! Facility super clean with excellent security.

Kevin Snow  |  Overall Experience 
Rating:
5.0

Victoria was fantastic! Excellent customer service

Heather Panella  |  First Impressions 
Rating:
5.0

Dawn has very professional,polite, and helpful during the move in experience.

Michael Donohue  |  First Impressions 
Rating:
5.0

Always helpful in person and on the phone.

KATHRYN HEWLETT  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dwayne clark  |  Online Move In 
Rating:
4.0

The only hiccup that occurred was the until I rented was already in use so I had to get another unit which was on the the other side of the bldg... I had requested a closer unit from the get go... the girl Samantha who originally was very helpful said there were no other units available and that the empty unit which was by the first one that was assigned to me was not available.. I was extremely disappointed in the way I just got a sorry huh.... the young man tried his best to help but he was not in charge so couldn't do too much

Valerie Matteucci  |  First Impressions 
Rating:
4.0

I had a card on file for charges and twice I was still charged a late fee. The card was correct in the system, yet I was still charged a late fee.

Sean McGuire  |  Overall Experience 
Rating:
5.0

Samantha was just THE BEST. I couldn’t have been put in better hands. I never experienced service ever before like she gave me. I am so so so grateful. She was just wonderful, caring, compassionate, very very professional, efficient and the the qualities that go for customer service. Thank you with all my heart, Samantha, and Dawn too.

teresa disney  |  First Impressions 
Rating:
5.0

All storage facilities should be as good as yours

Mary Verdi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaylah Brown  |  Online Move In 
Rating:
5.0

Dawn is extremely helpful.

JOANNE JOHNSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Scott Dalton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Ross  |  First Impressions 
Rating:
5.0

Dawn was great. Very helpful and friendly!

bill boehm  |  First Impressions 
Rating:
5.0

Amazing service. Amazing prices. Super secure and clean facility. How can you not go with Uhaul?? Highly recommend.

Jason Block  |  First Impressions 
Rating:
5.0

Very nice facility. I would definitely recommend using there service.

Andrea Johnson  |  Overall Experience 
Rating:
5.0

Everyone was polite and interested

James Sheridan  |  First Impressions 
Rating:
5.0

The staff was awesome to work with!!

GARY RUSTICO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Mnich  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tricia Pongracz  |  First Impressions 
Rating:
5.0

We have been extremely pleased. Great facility and staff.

glen moran  |  First Impressions 
Rating:
5.0

Dawn was very helpful

Brian Glatt  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff.

Alfred Molinari  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ana Savio  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brendan Paparella  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan Di Fedele  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY RUSTICO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Enriques Palma  |  First Impressions 
Rating:
5.0

First I must say that Dawn is the most wonderful, pleasant lady to work with. So helpful and accommodating with everything. Second, your facility is unbelievable. I went home and told my family it’s like the state of the art storage facility. It was unbelievable to me. I am so happy I am using your facility. Thank you again for everything.

Geri Tortorice  |  First Impressions 
Rating:
4.0

Samantha was great and very helpfull .

Mark Russo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas Salerno  |  First Impressions 
Rating:
5.0

Very clean safe facility. Staff exceptional.

jane gallagher  |  Overall Experience 
Rating:
5.0

Excellent staff. Gentleman who rented the unit was great.

WILLIAM DOWD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID ROURKE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gloria Whitaker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abby Brown  |  First Impressions 
Rating:
5.0

Dawn was very nice and helpful. She was very kind in answering all my questions. Very good experience!

Lillian Boyle  |  First Impressions 
Rating:
5.0

You have a great employee! Dawn makes the experience so easy. She’s patient, helpful, and always has a smile. Facility is very clean.

Adrienne Cohen  |  First Impressions 
Rating:
5.0

So far so good..........Brand new.

Michael LeFante  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Saker  |  First Impressions 
Rating:
5.0

Dawn is so sweet and helpful! Facility is clean, secure, and easy to access. Very happy overall!

Lindsi Budkin  |  First Impressions 
Rating:
5.0

It has been a pleasure working with U-Haul in Howell NJ. Everyone is helpful and knowledgeable. I must mention Dawn Ward for her exceptional customer service. She is professional, knowledgeable, helpful and is wonderful to work with. Moving is a very stressful process. Dawn has guided me and made excellent, cost efficient recommendations to help my move go smoothly. Her recommendations have helped me tremendously. I am a happy U-Haul customer!

ARLENE BACCINELLI  |  First Impressions 
Rating:
5.0

I was very impressed with the security and how clean the facility were.

Lloyd Quashie  |  First Impressions 
Rating:
4.0

Didn’t have the unit I booked available, so I had to use a smaller unit

keith palermo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelo Ranaudo jr  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sean Bair  |  First Impressions 
Rating:
3.0

Very family with everything

betty butts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Haytaian  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Haytaian  |  First Impressions 
Rating:
5.0

Employee was very attentive to me needs and explained the process.

Porphanj Fairfax  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jane Yanko  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Cestare  |  First Impressions 
Rating:
5.0

Everything is great about this place. From the staff to the facility - everything is awesome!

Stuart Teicher  |  First Impressions 
Rating:
5.0

Great

Pat Guadagno  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Fellows  |  First Impressions 
Rating:
5.0

Dawn the general manager was amazing. She went out of her way to help me complete my storage after hours. I went a bit past the closing time and she accommodated me. I cant than her enough

sam alia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth Drucker  |  Overall Experience 
Rating:
5.0

Clean, highly secure, climate-controlled storage for a good price. Also, they have plenty of units--their availability of units is much better than other places.

Muhammad Mian  |  First Impressions 
Rating:
5.0

Everyone and everything was great. No complaints. Thank you very very much!!

Teresa Disney  |  Overall Experience 
Rating:
5.0

Great new and convenient facility as well as very helpful and customer focused employees

John Gerli  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve Austin  |  First Impressions 
Rating:
4.0

The day I had my movers move my stuff the elevator wasn't working so this meant it cost me more money as the movers had to carry my stuff down one floor. No elevator is not something you want a person to experience on the last day!

Barbara Eckert  |  Overall Experience 
Rating:
3.0

Staff at site was super mega helpful.

Jose Batista  |  First Impressions 
Rating:
5.0

Very secure and clean , would absolutely return

James Kovach  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raynel Cepaeda  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Damian Newell  |  First Impressions 
Rating:
5.0

Great service and very accommodating.

Andrea Johnson  |  First Impressions 
Rating:
5.0

Fast, easy and friendly. Great experience, would recommend:)

Jillian Garcia  |  First Impressions 
Rating:
5.0

The gate in storage facility was a little hard to lock ! Otherwise very HAPPY! & staff outstanding!!

Frank Mandato  |  First Impressions 
Rating:
5.0

Excellent service

Nicholas Trupia  |  Overall Experience 
Rating:
4.0

It was a little unclear how to access the building before office hours for the first time, however, the rep who was coming into the building was very helpful, explained the procedures and I was in and out in no time. The facility is excetoionally clean.

Marlene Brown  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHAEL RUFO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Butler  |  First Impressions 
Rating:
5.0

I Understand having a limited hours for the office however it would be nice to have a 24 hour access. Although, great facility clean, & very friendly helpful staff.

Susan Di Fedele  |  First Impressions 
Rating:
4.0

Very professional staff

Anuhar Morales  |  Overall Experience 
Rating:
5.0

Dawn was very helpful as this was a new experience for us needing a storage unit. We explained our needs and she advised us what we could do. Dawn is extremely knowledgeable.

Robert Conklin Jr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Haytaian  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jule Smith  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Leon Bruno  |  First Impressions 
Rating:
5.0

Had to change my unit size last minute but everything was taken care of with no problems at all very satisfied

Juan Rivera  |  First Impressions 
Rating:
5.0

Great, great, great customer experience. Samantha was excellent as she walked us thru the process etc. Excellent service, will recommend to others for sure.

Kevin Snow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry Chiaramonte  |  Overall Experience 
Rating:
5.0

Could not have been any smoother from start to finish A great experience

Richard Garrity  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANK PISERCHIA  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff. I feel good about leaving my stuff here.

Nicole Skrobola  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vincent Contino  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL OGRADY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID SELICK  |  First Impressions 
Rating:
4.0

Good service Hours should be extended

Ira Sprotzer  |  First Impressions 
Rating:
3.0

I would provide a higher rating as staff was helpful and the facility appeared to be clean, but we had to wait for the only elevator, then we couldn’t call the elevator back once we were finished. After waiting quite awhile, we gave up, had to leave the carts, and take the stairs. We then got stuck in the stairwell (no handles to open the door from the stairwell) and finally used the emergency exit! We then had to walk back to the bays and go back inside to get the truck. Calls to the Howell location and the main number went unanswered. Very disappointed.

Kerry Somers  |  First Impressions 
Rating:
5.0

Everyone has been very helpful !!!

Yamila Cedeno  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Krzysztof Paczesny  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ellen Friedland  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David Frankil  |  First Impressions 
Rating:
5.0

Process is smooth and efficient. Security measures are reassuring.

Jane Yanko  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

deana hochhauser  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM DAVIS  |  Overall Experience 
Rating:
5.0

Dawn is a great person to have as your representative. She was helpful, polite, and a pleasure to work with.

Angelo Ranaudo jr  |  First Impressions 
Rating:
5.0

The staff is awesome! ⭐️ ⭐️⭐️⭐️⭐️

thomas tumminia  |  First Impressions 
Rating:
5.0

First class facility.

Alexander Gazis  |  First Impressions 
Rating:
5.0

The staff here are amazing. Nothing is too much trouble. They are helpful friendly and knowledgeable about all U haul products. The storage itself is extremely clean, secure and just perfect for what we need.

Olivia Belden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOANNE JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY RANIERI  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

pat guadagno  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amanda Stich  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Elaine Antunez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FELIX ACEVEDO JR  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHARIF ELWARDANY  |  First Impressions 
Rating:
5.0

Very easy and efficient move in process. Helpful staff and modern and useful services. So far so good!

Bennett Jacobs  |  First Impressions 
Rating:
5.0

Dawn (manager),Elizabeth and the man who works with her on the weekend were a wonderful help. My husband and I could not say enough how cooperative everyone was to us. We are in our 70's, We had to put the contents of our prior home in storage for 21 days as our closing on the next home did not coordinate with first. Although it was an hour ride and reservation on line was incorrect, everyone made it bearable. Thanks!

THERESA SPISSO  |  Overall Experience 
Rating:
5.0

Facility is clean and seems secure. There are plenty of carts to use for bringing items to your unit.

salvatore rappa  |  First Impressions 
Rating:
5.0

Dawn made our choices easy.Thank You

Joseph Loiacono  |  Overall Experience 
Rating:
5.0

The process couldn’t have been easier, liz couldn’t have been nicer, and the facility couldn’t have been any better!

adam hochron  |  First Impressions 
Rating:
5.0

Got stuck in the elevator last night and was unable to put my lock on. For department was called. Other than that great experience so far.

Kaleb Kuschel  |  First Impressions 
Rating:
5.0

Staff over and above. Great experience. Effortless.

ANTHONY CHIARELLO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Ellis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Domzalski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jazmine Alverio  |  First Impressions 
Rating:
5.0

Beautiful clean new facility Dawn was great and very helpful

Lew Zimkind  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ralph Stuto  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Giancarlo Tomaselli  |  Overall Experience 
Rating:
5.0

Kudos to Dawn, Excellent Job all around!!!

Russell Holland  |  First Impressions 
Rating:
5.0

very nice people & extremely clean facility

Denise Generoso  |  First Impressions 
Rating:
5.0

The guy who helped me was extremely informative. He informed of everything I need to know, and showed me the sizes you had to offer. He took me on a tour and showed me how everything needs to done. The facility was extremely high end, clean, and first class.

Janice Pelaia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ji Youn Sousa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael farrell  |  First Impressions 
Rating:
5.0

The manager, Dawn(?), was excellent

Alexander Engel  |  First Impressions 
Rating:
5.0

The young man at U-Haul Moving & Storage Of Howell was so very kind and helpful. Also, very respectful. He was very attentive to our needs as well. Thank you.

Darlene Kuykendall  |  First Impressions 
Rating:
5.0

Dawn went above and beyond to help! We are very grateful for all of her help with the move-in and truck return!

Janet Davis  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ED CARLSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald Lees  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Terzulli  |  First Impressions 
Rating:
5.0

Very helpful member of staff working the front desk yesterday (Monday 17th of August) was able to clearly explain everything I needed to know. Having never used a self-storage facility before, they were able to consult me through the process.

Philip Golding  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn Morales  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vincent Romagnuolo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kaily ROTHENBERG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gary fasano  |  First Impressions 
Rating:
5.0

very professional and informative. Facility meticulous Already have referred friends.

Steven Foerschl  |  First Impressions 
Rating:
5.0

This facility is very clean and easily accessible. I feel safe when I go there and that is of utmost importance to me.

Frances Santore  |  Online Move In 
Rating:
5.0

Very friendly, helpful and pleasant experience.

Michelle Zelinski  |  First Impressions 
Rating:
5.0

Very pleased with everything! Will recommend this facility and use again.

Kari Gallaudet  |  Overall Experience 
Rating:
5.0

The carts made the move-in extremely quick and easy. The manager of the facility was friendly and helpful.

Justin Moore  |  First Impressions 
Rating:
5.0

Very satisfied! Staff amazing and so helpful!

Kari Gallaudet  |  First Impressions 
Rating:
1.0

Intercom does not work and my swipe did not work 50% of the time. I would have to call the staff who had many cameras to watch to open the door. Some of the staff had an I don’t care disposition. Would not recommend this place to anyone. For the amount of money I paid I should have never had to to call to enter the facility!!!1

DANIELLE WARREN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

diane sullivan  |  First Impressions 
Rating:
5.0

My experience was a great one from the start. I came to Uhaul Storage right after a bad breakup. Not only was the staff beyond helpful to get me into the right unit (mind you at a great price), I was treated with compassion. I wasn’t just a number. The owner herself comforted me as I cried my eyes out realizing the difficult transition I was making in life. That sense of respect and care for customers continued through my stay at Uhaul. All staff are friendly and courteous. It comes naturally to them to show they care about your experience with their business. The building itself I found beyond safe and secure, and I appreciated that knowing my “life” was in a unit. I would recommend this location over and over, and will continue to do so!!!

Julia Illiano  |  Overall Experience 
Rating:
5.0

Office person Dawn was very helpful!

Brian Kinsella  |  First Impressions 
Rating:
5.0

The place is wonderful, and in a great location! So clean and with lots of accessible equipment to make moving in easy. Dawn was a pleasure to work with, answered all of my questions, and made the application process so easy. A few days later, when I moved in and needed to change my locker, she was very accommodating, and made a note on the locker I left for future tenants. She didn't have to go the extra step, and she did! Can't recommend this place enough!!!

Karen Maciolek  |  First Impressions 
Rating:
5.0

This is the first time we need to use a storage facility and we are so happy we went to yours! The lady that took care of us (Dawn) was absolutely wonderful. Greeted us with a smile, clearly explained everything to us and patiently showed us how to use the lock and the access card...(we are old and unfamiar with that). We are very grateful and happy for the attention afforded to us by her!

Victor P Ortiz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kurt Henderson  |  First Impressions 
Rating:
3.0

Got there's waited 15 min' before I receive service

Mark Morgan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David milligan  |  First Impressions 
Rating:
5.0

Great team! Friendly and Knowledgeable but not pushy. Cool, facility!

timothy tobin  |  First Impressions 
No reviews have been submitted for this location.

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