Customer Reviews for U-Haul Moving & Storage of Houghton Lake Dr

2,008 reviews

8135 W Houghton Lake Dr   Houghton Lake, MI 48629

(989) 202-7241

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(989) 202-7241

8135 W Houghton Lake Dr
Houghton Lake, MI 48629

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The manger of the Houghton lake Michigan facility was wonderful. She was extremely helpful and friendly. Truck was excellent.

John Sloan 
Rating:
5.0

What a great experience. Sandy was wonderful to work with and gave us lots of info to make our move easier. We were able to return to a different location, which made moving SO much more convenient. Will definitely recommend this location!

Thomas Grzywacz 
Rating:
5.0

Customer did not leave a comment.

Jonathan Neeley 
Rating:
5.0

This is the best U-Haul location I have used. I know for certain it is because of the manager. I don't know her name but she is fantastic.

Willis Weirich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olga Valeryevna Moeller 
Rating:
5.0

Customer did not leave a comment.

Mark Baase 
Rating:
5.0

Customer did not leave a comment.

Randy Avers 
Rating:
5.0

Nothing. Having rented 4 trailers from here in last year the facility is very clean and well maintained. The staff friendly and helpful. Twice having to adjust my reservation they were very accommodating.

Joel Rutherford 
Rating:
4.0

Only complaint: the indoor garage area to unload/load was not working properly

Melissa Steckert  |  Overall Experience 
Rating:
5.0

Everything went great

Victor Davis 
Rating:
5.0

Attendant was extremely helpful and friendly.

DONALD DEMATIO 
Rating:
5.0

Customer did not leave a comment.

richard perkins 
Rating:
5.0

Customer did not leave a comment.

Barry Fisher 
Rating:
5.0

One phone call to U-Haul and I had the perfect trailer for the job readily available.

Michelle Mowery 
Rating:
5.0

No clue! Sandy is the best

John Coffey 
Rating:
5.0

Great personal service at time of pickup and return.

Philip Wade 
Rating:
5.0

The staff at the Houghton Lake U Haul are always outstanding! I have rented several trailers over the years and their service is always top notch!

Justin Davis 
Rating:
5.0

Customer did not leave a comment.

Dawn/Russell Robinson/Abney  |  Overall Experience 
Rating:
5.0

Very friendly individuals, and helpful

stephen Schwartzengraber 
Rating:
5.0

As always the houghton lake u Haul dose a great job. Sandy is always super helpful we rent from them quite often the service is impeccable.

Greg Wortley 
Rating:
5.0

Customer did not leave a comment.

John Gottschling 
Rating:
5.0

Customer did not leave a comment.

Toni Stock 
Rating:
5.0

I believe it was Alexa who helped me with the trailer I needed for my task. She was polite, courteous, respectful, motivated in helping the customer, and her bubbly attitude brightened my morning.The trailer was clean, operational , and Alexa properly secured it to my vehicle. Alexa also provided additional information concerning U-HAUL pods. This included delivery, moving them across country, safe storage, and delivery to a new home. Alexa at U-HAUL is an employee U-HAUL can be proud of! Patrick McComb

Patrick McComb 
Rating:
5.0

Customer did not leave a comment.

Dina and Brian Daniels Frick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susanne Secord 
Rating:
4.0

Include windshield wiper check in pre-rental checklist.

THOMAS EDWARD 
Rating:
5.0

All the staff was so helpful, especially Sandy! This was my first U-haul renting experience and the staff at the Houghton Lake location were all very knowledgeable and made the process so easy.

Samantha Dinkins 
Rating:
5.0

Just keep up the good work and the employees are awesome

Brian Cook 
Rating:
5.0

Sandy went above and beyond to make our experience smooth and without worry. Sandy and her team are a refreshing change in customer service!

Ron Kenison 
Rating:
3.0

U guys r way to exspensive ..99¢ a mile that's crazy I only went 135 miles & it cost me total $160 plus u have to fill the tank up B4 u go back that was another $50 in gas...$200 total for 3 hrs. Rip off

kirk somemrville 
Rating:
5.0

Sandy Hilleshiem is a great manager, very friendly, knows her business and I can tell you is a great asset to U-Haul and the Houghton lake, Mi community.

Todd Schnorberger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Justice Holloway 
Rating:
5.0

I have used this location twice for trailer rentals. Both times I have dealt with Alexis, and this time I also dealt with the owner. They have all been fabulous and knew exactly what they were doing. When I need equipment next, I have no problem at all using Houghton Lake U-haul again!

Aaron Johnston 
Rating:
5.0

This is our second rental from this location. The owner is always very pleasant and helpful. She had to go two hours to pick up the trailer we needed, and made sure we had the best of the pick. I would definitely recommend this location.

Laureen Mains-Traynor 
Rating:
5.0

Driver that delivered box to harriaon friendly. Driver that delivered and picked up box in owosso was amazing with explaining the use of box and with communicating safety. Was excellent with communicating her arrival times and following up with satisfaction.

James Small 
Rating:
4.0

Customer did not leave a comment.

Bryce Maxwell 
Rating:
5.0

Customer did not leave a comment.

Joseph Bonelli 
Rating:
5.0

Not much, Sandy was phenomenal.

Robert Badner 
Rating:
5.0

Sandy is the best asset in your company!

MARK DUANE THOMPSON 
Rating:
5.0

The staff was polite and friendly everything was great .

Greg Wortley 
Rating:
5.0

Sandy is always very helpful.

JOSEPH ALBERT TOTTEN 
Rating:
5.0

Quick and easy. Always good to meet a fellow New Yorker. Thanks for the coffee :)

Scott McAuley 
Rating:
5.0

Everything was great, but assuming all U-HAUL locations use the same procedures and offer the same quality equipment, only the people and their customer service skills can make a difference. Sandy was awesome! Keep up the good work.

John Paulsen 
Rating:
5.0

Love Sandy and her staff. Always great product and great service . . .

Lee Visbara 
Rating:
5.0

Exceptional Customer Service.

Alexander Cerny 
Rating:
5.0

The fine folks there at the u haul facility were kind attentive and most importantly intuitive to what my needs were and were more than met

Ben Stearley  |  First Impressions 
Rating:
5.0

The owner of this establishment was great. She was very personable and had awesome customer service. I will definitely use this location again and recommend to anyone. Thank you!

Derek Schultz 
Rating:
5.0

Customer did not leave a comment.

Peter Kozdron  |  Overall Experience 
Rating:
5.0

No improvement needed! Excellent service, very helpful!

Sheryl WARD-WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Scott Bowman 
Rating:
5.0

Sandy was helpful and very professional!

Adrian / Jill Wise   |  Overall Experience 
Rating:
5.0

Sandy is the best!

Michael Huff  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha Keywood  |  First Impressions 
Rating:
5.0

Sandy the Manager is the best!

Carrie Knight  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan Peckat 
Rating:
5.0

The staff at uhaul in houghton Lake Michigan are exceptional! We couldn’t have asked for a better experience. Thank you so much for your care concern and over and above help with our unusual situation.

Russell Norman 
Rating:
5.0

Customer did not leave a comment.

Cassandra Donahue  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim Fleisher 
Rating:
5.0

Very friendly staff and very helpful. I have nothing bad to say about their service or the staff.

Gerald Hoffman  |  First Impressions 
Rating:
5.0

Great overall experience. I’d recommend the Houghton lake location.

NEIL KOSALSKI 
Rating:
5.0

Keep Sandy Every time me or my son lease a trailer with her at Houghton Lake she exceeds our expectations. Sandy represents Uhaul ands it’s high standards And dedicated to customer service I always tell my friends about her when searching out uhaul.

Gary Hutchinson 
Rating:
5.0

Thanks for everything!

Jennifer Plucinski 
Rating:
4.0

Customer did not leave a comment.

Matthew Scott  |  Overall Experience 
Rating:
5.0

Nothing at all! The agent at this location was the absolute best!!!! She is so friendly, knowledgeable and all around great person to talk to The store is very well organized, clean. You can tell their is pride in what they do here and I would t change a thing at all.

Nathan Ginther 
Rating:
5.0

This was not my pick up location but Sandy did everything possible to help us get the right size truck and communication along the way to make sure we were satisfied on our one way trip I would highly recommend U-Haul Houghton Lake Mi 5 stars

Kevin ridsdale 
Rating:
5.0

The employees are outstanding! Offered me a coffee while we processed paperwork, hooked up the trailer to my car….just an overall pleasant experience.

Robert Pero 
Rating:
5.0

No need to improve

Joan Miller 
Rating:
5.0

Great service from everyone involved. Thanks!

Tim Fahs 
Rating:
5.0

Customer did not leave a comment.

RONALD CHILDERS 
Rating:
5.0

Customer did not leave a comment.

Rick Sherman 
Rating:
5.0

Very smooth return.

John LaLonde 
Rating:
5.0

Customer did not leave a comment.

Mark / Debra Rayner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Carpenter  |  Overall Experience 
Rating:
4.0

First rate all around

Mark Burk 
Rating:
5.0

Customer did not leave a comment.

mike sanderson 
Rating:
5.0

Customer did not leave a comment.

Lenny Henry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roan Robart  |  First Impressions 
Rating:
5.0

Get your plow tractor working more efficiently. Might be time to buy a different one.

Anthony Iannarelli 
Rating:
3.0

Customer did not leave a comment.

joshua bruff 
Rating:
5.0

When purchasing online they need better communication with install locations to make sure they have an installer available on that day. Also need to ensure that hitch is going to be there by install time. Had to wait an extra day to have hitch installed.

Katrina Snyder 
Rating:
4.0

Customer did not leave a comment.

Bruce Hayes 
Rating:
5.0

Sandy and her team are wonderful!

Cara Dull  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy Rogers 
Rating:
5.0

Everything was perfect. You can't improve on perfection!

Mike Hesse 
Rating:
5.0

I had a great experience thanks to Sandy.

Jeri Phelps 
Rating:
4.0

I booked through the app, the number of requests for other products and services was extremely annoying. I will probably avoid the app for future rentals. Staff on site were excellent.

Bruce Hambell 
Rating:
5.0

Customer did not leave a comment.

Thomas Carey 
Rating:
5.0

Sandy was personable and took care of my return in short order. This is probably one of the very best stores I have ever visited. Clean and organized with great service personnel.

Douglas York 
Rating:
5.0

Customer did not leave a comment.

Ellen Schneider 
Rating:
5.0

Everyone who helped me was super friendly and very very helpful . They made my moving process easier because of their great customer service. Also, the truck was awesome! It had been years since I drove a uhaul truck and let me tell ya, it was a huge improvement. The new design was just like driving my luxury suv.. it did not feel like a big truck it drove flawlessly. Thank you Uhaul!!

Patrick Sanback 
Rating:
4.0

Customer did not leave a comment.

Shelly King 
Rating:
5.0

The vehicle was excellent to drive and a good experience. Checkout was quick and easy with Alexis. Great experience on both pickup and delivery

David Gilkes 
Rating:
5.0

Customer did not leave a comment.

KENNETH JAMES PETERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Degnore 
Rating:
5.0

You made everything very fast and easy and convenient and the staff was very professional and friendly and helpful

Allison Cook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allison M Cook 
Rating:
4.0

Customer did not leave a comment.

James Thornley 
Rating:
5.0

Great job and good price very satisfied.

Robert Patterson 
Rating:
5.0

Customer did not leave a comment.

Jill/John Howell/King  |  First Impressions 
Rating:
5.0

They are very helpful and fair, I have used them twice and both times they treated me like family.

Guy Miele 
Rating:
5.0

Customer did not leave a comment.

Pamela Alexander 
Rating:
3.0

We have not moved into the unit yet, so I cannot comment. Mgr Sandy and her staff, Alexis and Jessica were extremely helpful.

Sharon Livernois  |  Online Move In 
Rating:
5.0

sandy was great as always, took care of everything we needed

thomas bagnasco 
Rating:
5.0

Customer did not leave a comment.

Catharine Mcnamara  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Shults 
Rating:
5.0

Great staff.

Robert / Kerry Guswiler / Beers  |  First Impressions 
Rating:
5.0

Excellent GM, superb service, knowledgeable, fast and friendly staff. Thank you!

John Romancky 
Rating:
5.0

Maybe have another person working at return time there was only 1 person and she had 3 people waiting at opening on sunday but it did go pretty fast

Robert Martin 
Rating:
3.0

The experience was to be expected and for the most part good, however trying to get rid of a unit is almost impossible when you are tied to another person using the unit. Continued requests to have them stop billing for the unit and to take control back of it was ignored and I was left with a huge bill for stuff that was not mine nor did I have a way to get rid of. I was unable to get anyone to listen to me and left with such a mess and no way to remove what someone else had left behind which was a mattress that was trash. I vacated the unit in June and told the facility I had and that they were free to take it back and they continued to send me emails saying I owed and leaving voicemails to me about them auctioning off my property of which I told them was not mine and was trash and that I had no way to remove it. No one will listen at all when they are told about your struggles.

Shannon Rankin  |  Overall Experience 
Rating:
5.0

Nicest staff I really enjoyed the one on one experienced with them. If I had to use a storage facility again it would be there's. I would recommend the U-haul in Houghton lake to everyone. Sandy was the best very helpful and personal :)

LINDA SUTTON  |  Overall Experience 
Rating:
5.0

Manager and associate were extremely helpful with making sure I had the right trailer for the job. Took the extra time to get us set up and sent us on our way confident we were ready. Thank you!

Jacob Ritchie 
Rating:
5.0

Nice staff. Helped me with the hookup. Saved a bunch of money using U-haul.

Gregorykim Bodker 
Rating:
5.0

Nothing the people that work at the Houghton lake U haul are fantastic especially Sandy. Her crew are great

LINDA SUTTON 
Rating:
5.0

Excellent service, friendly, knowledgeable personnel and staff. Great waiting room.

Karen Belch 
Rating:
5.0

Customer did not leave a comment.

DONALD JACKSON 
Rating:
5.0

Our experience was great, the manager sandy and the whole team was great

Christopher Cooke 
Rating:
5.0

Super friendly staff. Both pick up and return of the trailer was quick and easy. Absolutely no complaints.

Gerald Clinger 
Rating:
5.0

Customer did not leave a comment.

John Kulik 
Rating:
5.0

Sandy is awesome, been taking care of me, my cars and boats for 6 years. Highly recommend her to everyone!

Sonny Gandee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris Wijas  |  First Impressions 
Rating:
5.0

Told them about the issues with cleanliness, they apologized and started cleaning it before I even left.

ERIC NOLFF 
Rating:
5.0

U-Haul drivers were the BEST!, Competent professionals with friendly demeanor.

Phillip Palajac 
Rating:
5.0

Sandy is the best

rick kast  |  Overall Experience 
Rating:
5.0

Container arrived early at both locations, which was very helpful for us. Both drivers were very polite and professional. I called customer service to schedule an earlier delivery date which was no problem. Container was clean and came with plenty of furniture pads (16 or 20 I don't remember exact count). Highly recommend using the U-Haul pack. Worth the extra money to safe wear and tear on your vehicles, especially for long moves.

Sandra Chwierut 
Rating:
5.0

Sandy was very welcoming and very proffessional

Steven Dugaro  |  Overall Experience 
Rating:
5.0

Alexis was great! Thank you for being there.

JOHN PAULSEN 
Rating:
5.0

This location is absolutely amazing the manager there knows exactly what she's doing and exactly what she was talking about she was very inviting even offered my husband a cup of coffee I absolutely loved this location

Amber Pritchett 
Rating:
5.0

Agent very helpful.

David Kurtz 
Rating:
5.0

Customer did not leave a comment.

David and Dee Kurtz  |  Online Move In 
Rating:
4.0

The staff was friendly and helpful when I had to change my scheduled time.

Jim Kolka 
Rating:
5.0

Customer did not leave a comment.

James Tate  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carol Fisher 
Rating:
5.0

I've really enjoyed my experience with Uhaul at Houghton Lake. Sandy and her team consistently go above and beyond to ensure customer satisfaction!

Val Andreev 
Rating:
5.0

Sandy the manger was vey pleasant and attentive.

William/Karen Hall/Holland  |  First Impressions 
Rating:
5.0

The local manager is a person that takes time to work with each customer. Sandy has a wealth of knowledge and experience and has proved to be a valuable recourse to me. All of the staff are a pleasure to work with.

David Unger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William / Jennifer kitchen  |  Overall Experience 
Rating:
5.0

We have rented here the last three summers and will be back in Spring 2024. Leaving our boat in you gated area makes it very convenient for weekends at Higgins Lake. See you in a few months, please winter go by quickly.

debra kirby  |  Overall Experience 
Rating:
5.0

Would be helpful to have a remote to open the gate

debbie kovaceich  |  Overall Experience 
Rating:
5.0

Great friendly, helpful employees. Very nice equipped location

Julie Sadler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matt Buschbacher  |  First Impressions 
Rating:
5.0

The owner/manager is the best! Always so friendly and fun to work with!

Jo Hamlin  |  Overall Experience 
Rating:
5.0

Sandy and her team are excellent to work with.

jim hegarty  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyle Amburgey  |  Overall Experience 
Rating:
5.0

Have always had a good experience at this location

John Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Kozlowske  |  First Impressions 
Rating:
5.0

Sandy and the crew are great to work with!

cathy foster  |  First Impressions 
Rating:
5.0

Very friendly and helpful

Billie Moore  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

david kinney  |  Overall Experience 
Rating:
5.0

Very friendly always a great experience with them

James Firman  |  First Impressions 
Rating:
5.0

Can’t say enough good things about this facility and the people who work there. I rented indoor storage here for many years and was completely satisfied.

James Cavellier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allison Cook  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin Jaerling  |  Online Move In 
Rating:
5.0

Sandy, is such a devoted employee. she goes beyond what is expected of her . I have used U-Haul over the years. Houghton lake Michigan gets the highest rating. Be proud you have employees like her .She is a 10.

JEANETTE SMITH  |  Overall Experience 
Rating:
5.0

The best facility & well managed. Excellent security and fully staffed.

Craig/Roberta Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Dorn  |  First Impressions 
Rating:
5.0

Sandy is excellent. Calm and patient even while being short staffed.

Coor Intermediate  |  First Impressions 
Rating:
5.0

This location and Sandy specifically are absolutely amazing! Sandy really cares about people and is very responsive for all needs. I can't say enough how awesome she is!

Steven Lucier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin Leland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julia Richards  |  Overall Experience 
Rating:
5.0

Very nice facility!! Clean and convenient. Thank You.

Paul & Jodi Kope Sr.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shari Mccarthy  |  Overall Experience 
Rating:
5.0

The woman that runs this location is absolutely amazing. The nicest, hard working woman. She went above and beyond for us Arkansans! Thank you! You were a total blessing!

Erin Benge  |  Overall Experience 
Rating:
4.0

Sandy was always outstanding! Fixed all our issues. Other people not so much including uhaul customer service.

Don Brunner  |  Overall Experience 
Rating:
5.0

Sandy is awesome. Helped in everyday imaginable.

Johnathan / Ashley Simmons / Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyrone Graham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry Stoller  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

REGINA HENSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jo Hamlin  |  First Impressions 
Rating:
1.0

The ceiling leaked and my stuff in my unit was ruined. I lost almost 2000$ worth of stuff and then was told oh well! You could see the water residue on the walls, there was mold all over the coffee table. I will not EVER rent from uhaul again and I WILL let people know how the staff treated us when we went to look at the place together. I let everyone in the community know exactly how they don’t care!

Michelle Westerlund  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Junior / Ivonne Belcher  |  Overall Experience 
Rating:
5.0

Good

Kyle Amburgey  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rosemary Patrick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lenny Henry  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nicole Caso  |  Online Move In 
Rating:
5.0

The manager at this facility will go out her way every time to help you. Ty for your storage.

phillip hendershott  |  Overall Experience 
Rating:
5.0

Have stored my motorcycle there the last few years, and will continue this coming winter

Anthony Bair  |  Overall Experience 
Rating:
5.0

As always, the staff did an outstanding job. I will be back!

David Unger  |  Overall Experience 
Rating:
5.0

I've been working with Sandy and her crew since she took over this location- for storage and rentals, they are the best!

Donald / Cathy Zylstra / Foster  |  Overall Experience 
Rating:
5.0

Clean. Accessibly. Friendly. Convenient. Great overall.

Brian Sheridan  |  Overall Experience 
Rating:
5.0

I think Sandy is great and an incredibly hard worker. If I could have a full staff of employees like her I would absolutely love it. She is the best and you are very fortunate to have her! She is truly an exceptional person and as a worker extremely dedicated. You are very blessed to have someone like her.

BRIAN ROESLER  |  First Impressions 
Rating:
5.0

Sandy was always kind and helpful.

Tammy Lee Ross  |  Overall Experience 
Rating:
5.0

We had a great experience using uhaul for transporting and storing my sons college apartment furniture. Staff was very pleasant and helpful, storage unit was very clean.

Tammy Mansour  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James/Savanah Firman/Rabb  |  First Impressions 
Rating:
5.0

Sandy was a delight personality to die for such a pleasure wotking with her what a brooklynite. ;)

John Tsarnas  |  Overall Experience 
Rating:
5.0

Sandy was outstanding to deal with. She was so friendly, accommodating and went above and beyond. I called her in the winter and asked her to send me pics of my boat. A couple of hours later, there were pics in my mailbox! Super customer service.

jim / Tammie hegarty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian/Joanna Lackey  |  Overall Experience 
Rating:
5.0

All has been great! And still using the living services.

Steve Machulis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kevin Srebinski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis Calvin Henry  |  Overall Experience 
Rating:
2.0

Sandy was the most upfront and knowledgeable on all my needs. Very kind and professional on all levels. Great attitude.

Colleen Preuss  |  Overall Experience 
Rating:
5.0

Your GM was just absolutely amazing.. turns out we are from the same city and state in NY. What an amazing attitude and personality which is what I would expect from a Brooklynite. Those kind of diamonds are hard to come by..

John Tsarnas  |  First Impressions 
Rating:
5.0

Sandy your on site manager was wonderful. Enjoyed working with her. Thanks Sandy

DEAN/ Penny MCMINN/Lowes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin McConnell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harry Diamond  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve McDonald  |  Overall Experience 
Rating:
5.0

Sandy was amazing!! She was very helpful!! I reserved my unit online and my map wouldn’t load. She was showed me the key pad and my unit!!! She deserves 5 stars ⭐️!

Dawn Marschner  |  Online Move In 
Rating:
5.0

The storage units are clean, well lit and easy to get to

Robin McConnell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Helen Richmond  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber Arnold  |  Overall Experience 
Rating:
4.0

Sandy and her staff were very helpful and friendly!

Hugh Dryer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelley /Jennifer Mader/Beery  |  Overall Experience 
Rating:
5.0

Pretty great and clean facility

Angel Copenhaver  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suprena Flamand  |  Online Move In 
Rating:
5.0

Staff was very friendly and helpful. Sandy was a joy to work with when we signed up. she was always a pleasure to talk to when we seen her at the unit. If we ever need storage again we will definitely be back.

Wendy Sue & Melvin Malek  |  Overall Experience 
Rating:
5.0

Cassie and Jody did a wonderful job assisting us.

Mark June  |  First Impressions 
Rating:
5.0

Was well taken care of by the lady in the office very pleasant and helpful

John William Saurer  |  Overall Experience 
Rating:
5.0

Absolutely A+ customer satisfaction. She is 💯 % making her customers feel like family.

Marshall Berry  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William/Darlene Ciaky  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marshall Berry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marshall Berry  |  First Impressions 
Rating:
5.0

I had set up a storage unit with a private owner but when I showed up nobody was there,I couldn't depend on that tipe of service from the begining and wouldn't,I knew that I could depend on the proffensional work and dependability from U-Haul.

Kenneth Wing  |  First Impressions 
Rating:
5.0

Great service at this location. Will certainly use again if the need arises. Only issue I have is that I would have thought a refund for unused days would/should be provided. My contract ended the 20th day of the month, I exited and turned in the unit on the 8th (my card was even taken away) and now the unit can be rented out again and in theory, U-Haul gets double rent.

Ken Cavanaugh  |  Overall Experience 
Rating:
3.0

back in 2019. I was told that I would get two months free rent and never received it if there’s a human that reads it please contact me and let me have some results on this issue.

Ben Morgan  |  First Impressions 
Rating:
5.0

Very pleased with the service and facilities

Steve / Kristy Myers  |  Overall Experience 
Rating:
5.0

Fantastic!

Nicole Caso  |  Online Move In 
Rating:
5.0

Sandy and the other girls were pleasant and very helpful, highly recommended!

Catherine/Chris Patterson  |  Overall Experience 
Rating:
5.0

Great staff and excellent facilities. Went out of their way to get me the perfect space. Clean, bright, comfortable and safe. The drive-in bay and carts made it all so easy! A+

Shelly Woodward  |  Overall Experience 
Rating:
5.0

Everyone was friendly and helpful, Sandy, Danielle, Jodi.

Guy Miele  |  Overall Experience 
Rating:
5.0

I loved working with Sandy. She is very knowledgeable and was helpful finding me storage solutions every step of the way.

Vikki Paulus  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEITH KEVIN KELSEY  |  Overall Experience 
Rating:
5.0

Sandy goes above and beyond! The NICEST facility U-Haul has. One can tell Sandy takes pride in her job and cares a great deal about the customers experience. I’d recommend her storage facility to anyone looking for storage or rentals.

Chris Ann Smith  |  Overall Experience 
Rating:
5.0

Sandy was OUTSTANDING in professionalism, answering all my questions and assisting me to reserve a storage space immediately. Thank you!

David/Rochelle Duprey  |  First Impressions 
Rating:
5.0

Service team did a great job

Shannon Rankin  |  Online Move In 
Rating:
5.0

Great facility that is incredibly clean. Staff is friendly and helpful. Perfect place if you need climate control.

Ari ? Micheal Hahn  |  Overall Experience 
Rating:
5.0

Courteous, friendly and very professional

GEORGE ZARINS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Guy Miele  |  First Impressions 
Rating:
5.0

General Manager very proficient and easy to work with,

Nefco Fire Investigations  |  First Impressions 
Rating:
5.0

Super helpful and friendly,Great customer service.

Kristi Cleaves  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret / Daniel Brichant / Mosely  |  First Impressions 
Rating:
5.0

Sandy and the staff have always been extremely friendly and helpful.

JOE DOLAN  |  First Impressions 
Rating:
5.0

If I ever had a problem Sandi was right there to fix the problem

LORI JEAN HOWELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lee Mclean  |  First Impressions 
Rating:
5.0

As usual Manager Sandy was there for us. Thank you Sandy. Jim Ellsworth

James Ellsworth  |  Overall Experience 
Rating:
5.0

We have been seasonal renters for the past 3 years and I already have it on my calendar to pre-rent for next summer the first of May. If only summers where longer in Michigan. Have a safe winter and see next spring.

debra kirby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ralph Norman  |  Overall Experience 
Rating:
5.0

Very nice people and very clean

Brian Augustson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynette Goldberger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Billie / Kim Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Firman  |  Overall Experience 
Rating:
5.0

The facility is really good and the staff went out of their way to assist me in placing my boat in winter storage. GREAT JOB! I have told others about the facility and the great staff.

David Unger  |  First Impressions 
Rating:
5.0

Sandy is THE BEST! Very helpful, very friendly, very accommodating and so much more. By far the best U-Haul in America, is in Houghton Lake MI and run by the best people in the world!

Daniel Drumheiser  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jack Cross  |  Overall Experience 
Rating:
5.0

My first time using a storage unit. Sandy and all the staff were great and very helpful.

Charles Donaldson  |  Overall Experience 
Rating:
5.0

The manager is beyond awesome!!! She MUST STAY!!! Great help and explanation.

Don / Candy McLean  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT LOUIS YEAGER  |  Overall Experience 
Rating:
5.0

Manager Sandy Hillesheim is not just a great representative for a Uhaul, she is a wonderful person. She goes above and beyond and does whatever it takes to accommodate the customers. Our experience was excellent and I will ALWAYS recommend the Houghton Lake Facility to anyone who might need their services. She is perfect for her job because she is a Can Do person in a business where anything can happen and many times does happen. Bob & Kathy Sager

ROBERT/KATHLEEN SAGER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Howell  |  Overall Experience 
Rating:
5.0

Awesome,,,,,

Mike / Amy Love  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn/Russell Robinson/Abney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIM HARRIS  |  Overall Experience 
Rating:
5.0

Overall very helpful. Thank you.

Willis pilman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Dulworth  |  First Impressions 
Rating:
5.0

Sandy who runs the Houghton Lake, Michigan store is wonderful. She has helped us maneuver between indoor and outdoor boat storage for the last couple of years. Very pleasant and easy to work with.

James Ellsworth  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evelyn / Cleve Alsup  |  Overall Experience 
Rating:
5.0

Sandy the mng was so kind, very helpful, sweet as can be/ Joyce was so sweet, kind, loving, she show that she really cares about the costumers. I would recommend this place to everyone. Kudos to the uhaul team in houghton lake.

Colleen Preuss  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis Corte  |  Overall Experience 
Rating:
5.0

Very nice. Went the extra mile to help us.

Peter Kerr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bob & Kim Scheper  |  First Impressions 
Rating:
5.0

I love this place, everyone here is helpful and gives excellent service have been their costumer for 2 years. Thank you to Sandra she is the best!

Diana Zarchian  |  Overall Experience 
Rating:
5.0

They are amazing here. Super friendly and go above and beyond to help their customers. After a very long and stressful drive and some logistical nightmares due to my mistakes, their team ensured I got a unit that worked for me. Very clean facility and at a great price. Highly recommend.

Ari ? Micheal Hahn  |  First Impressions 
Rating:
5.0

I only wish that the hours to access would be extended. Maybe it’s for security but thinking you can track who goes in and out by their security card. If you can get sensors that open and close the gate from your car, that would be great! Thanks

debbie kovaceich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael / Diane Honeycutt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANE LYNN BATES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pam Dilts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina & Doug, Christain & Kylie Alexander  |  First Impressions 
Rating:
5.0

Great experience!

Gregg Goodwin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randi Hayes  |  Overall Experience 
Rating:
5.0

Great staff, great service

Glenn / Geraldine Hoagg /Bakka  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nick / Laura French / Cowdry  |  Overall Experience 
Rating:
5.0

Sandy was super. The whole experience was excellent.

Dorothy Hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jon Cobb  |  Overall Experience 
Rating:
5.0

Very helpful in the office.

Patricia/Carl Church  |  Overall Experience 
Rating:
5.0

Thanks for a clean safe spot I will be doing business again with U-Haul

JAMES BRADLEY REVOIR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helen Richmond  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES PATRICK PAUL  |  First Impressions 
Rating:
5.0

Best uhaul facility and customer service I’ve ever received. I intend on continuing using this location for my self storage needs for the reasons above. The manager and associate, Sandy and Daniel, went above and beyond and were very friendly throughout the entire process. Facility was very clean and supervised. Wonderful!

abram chaveze  |  First Impressions 
Rating:
4.0

I did feel the milage was to high especially while I also rented a storage unit and it was turn in well in advance. Other than that the price of the lock for the unit was extremely expensive

Shannon Kreuzer  |  First Impressions 
Rating:
5.0

Super awesome service couldn’t be more happy with folks there A plus.

Mike Love  |  Overall Experience 
Rating:
5.0

Sandra that runs the place in Houghton lake was very pleasant and helpful i would recommend this place very friendly staff and made my experience to do business with them wonderful experience.

Brett Daniel Bullard  |  First Impressions 
Rating:
5.0

We have used this facility for the past five years. When Sandy showed up, this facility took off. Her management skills, customer skills exceed in all areas. Without Sandy, this place would not be what it is

Sonny Gandee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debra kirby  |  First Impressions 
Rating:
5.0

Friendly & helpful staff

Andrews George  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert / Kerri Mills  |  Overall Experience 
Rating:
5.0

Sandy and the team at Houghton Lake are great to work with!

cathy foster  |  Overall Experience 
Rating:
5.0

Sandy is the best very friendly, helpful, professional, Great customer service, she truly enjoys her job and is very good at it 💯% top-notch!

Catherine/Chris Patterson  |  First Impressions 
Rating:
5.0

Sandy was always friendly and helpful. Treats customers and the facility as if they were part of her family. Great safe and secure location.

Michael Flaherty  |  Overall Experience 
Rating:
5.0

Wish they wouldn’t have kept raising the rent!

Brett Bohatuk  |  Overall Experience 
Rating:
5.0

A great indoor storage facility and Sandy is the best. She is very professional and a wonderful person to have running this business. Thank you so much Sandy.

Robert anzaldua  |  Overall Experience 
Rating:
5.0

Bless you guys !

Corey Niles  |  First Impressions 
Rating:
5.0

The people were friendly and well informed and the process was easy both checking in and checking out. If I ever need to store anything again I would definitely use them

Tracy Louise Jenks  |  Overall Experience 
Rating:
5.0

This is the finest facility I’ve ever used.

Frank Morrison  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julia Richards  |  Online Move In 
Rating:
5.0

Sandy is the BEST ☺️

GERALD EDWIN SALSBURY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry Latherio Lockhart  |  Overall Experience 
Rating:
5.0

Sandy and the team at Houghton Lake U-Haul are outstanding! Thank you for the exceptional service and support you all provided to me. Thank you, Greg

Greg Thayer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry Gibbons  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris VanNess  |  Overall Experience 
Rating:
5.0

The owner and staff were amazing. Very helpful and even helped me understand how to use the key pads for security. I would definitely recommend this place to anyone.

Corinna Wineman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Johnson  |  Overall Experience 
Rating:
5.0

I have rented the unit but not yet moved in.

Jacqueline/Dennis Rudko  |  First Impressions 
Rating:
5.0

I want to thank you sandy it has been a pleasure using u haul for storing my truck.

Dingus Mullins  |  Overall Experience 
Rating:
5.0

The lady that runs the front desk is so nice and attentive she guided us through to facility and explained every detail in great length, very clearly. I recommend her to everyone I meet.

Cassandra Baker  |  Online Move In 
Rating:
5.0

Sandy was so awesome. She helped me so much and made my experience unforgettable. Sandy was very polite and she even gave my son a hot chocolate. 10/10 would recommend speaking to sandy when using this facility.

andrew keenan  |  First Impressions 
Rating:
5.0

The manager, Sandy, is very customer friendly. She always goes above and beyond my expectations. Other members of her team are always helpful.

Eleonor Moore  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael Vos  |  Overall Experience 
Rating:
3.0

My only complaint was the attendant gave me paper I feel that you should due a walk through and explain in person not just on paper but overall happy

Jeremy Macher  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stacy Huizar  |  Overall Experience 
Rating:
5.0

Sandy and her team went above and beyond!

Linda Degler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin/ Danielle Sullivan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhonda Cross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry Howell-Reyes  |  Online Move In 
Rating:
5.0

Sandy is truly a gem! You couldn’t meet a more kind person! She went above a beyond what I could have ever expected to help me, and then some. I do not have enough words to express my gratitude and appreciation! It’s not every day that a truck rental turns into a memorable experience, or at least a positive one, but Sandy and her friendly staff made that happen! Thank you for everything!

Lauren Floyd  |  First Impressions 
Rating:
5.0

The owner is super helpful and knowledgeable. Answered all my questions!

Donald Jean  |  First Impressions 
Rating:
5.0

Sandy is always the best to work with. Helpful in every way.

GERALD EDWIN SALSBURY  |  First Impressions 
Rating:
5.0

This is the cleanest and best maintained storage facility I've ever seen. The staff are friendly, helpful, and professional. I'm very happy to use these services.

Paul Garrett  |  Online Move In 
Rating:
5.0

The staff is great, always super helpful. Just didn’t need storage space any more.

VINCENT JAMES PIZZIMENTI  |  Overall Experience 
Rating:
5.0

I love how they always find a way to get you what you need.

Eric Nethaway  |  First Impressions 
Rating:
5.0

Great facility and the staff was extremely helpful with the temporary storage of our RV. Thank you!

Dennis Corte  |  Overall Experience 
Rating:
5.0

Sandy extremely helpful and efficient. Her associate was helpful too.

Julie Sadler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Hill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MADISON ENGLISH TAYLOR  |  Overall Experience 
Rating:
5.0

Sandy Hillesheim is the best. I feel like I am dealing with the owner. Sandy really takes pride in what she does. Thanks for everything. Mike Burnside, General Manager of Camping World of N. Michigan

Camping World  |  Overall Experience 
Rating:
5.0

Nice working with the uhaul staff

ANNA MARY WOODWORTH  |  Overall Experience 
Rating:
5.0

Sandra was very pleasant on phone when I called. She is general manager and told me to ask for her when I arrived. Was in and out in less than half hour! Awesome

David Roy/Janet Allen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Don Hedges  |  First Impressions 
Rating:
5.0

The manager Sandra was always helpful and friendly and was one of the nicest people I've ever done bussiness with

Kristopher Trzcienski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine/Darryl Sokoll  |  First Impressions 
Rating:
5.0

Sandy is the best

Eric Preston  |  Overall Experience 
Rating:
5.0

Everyone at the Houghton Lake Branch is a pleasure to work with. Sandy and the group are great!

cathy foster  |  First Impressions 
Rating:
5.0

Clean, secure, easy in and out.

Dennis Terry Webb  |  Overall Experience 
Rating:
5.0

The gated lot was exactly what we needed to store our boat for the summer months. Made it very confident to pick up on our way to Higgins lake verse pulling it back and forth to Lansing throughout the summer. If an inside space would have been available we would have continued to store through the winter. However, we will be back next May for summer 2022. Counting down the months for next summer already.

debra kirby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

barbara mclean  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David / Elizabeth Blatt  |  Overall Experience 
Rating:
5.0

Sandy is the absolute best!

JOSEPH EDWARD STODDARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM/BECKY YURK  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Petree  |  Overall Experience 
Rating:
5.0

I rented from the Houghton Lake Michigan office and was very impressed with the staff very friendly and helpful and Sandy is just the best. What a wonderful person

Alan Michael / Thersea Ingersoll /Wisterman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

gloria stratton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Norma Nickerson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Firman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monte Myers  |  First Impressions 
Rating:
5.0

Sandra is efficient, pleasant, and knows her product well. If only all places were run as well as rhis!!

Dori/ Garry Brigolin  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Fuhrman  |  Online Move In 
Rating:
5.0

Fabulous as always!

Allison Murphy  |  First Impressions 
Rating:
5.0

I'd recommend this U-Haul location to anyone. Sandy is fantastic, I'm only sad I had to move away :(.

Sharon Dougherty  |  Overall Experience 
Rating:
5.0

Thanks see you next year

Greg Limbaugh  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

brandi linkhart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrews George  |  First Impressions 
Rating:
5.0

Sandy is amazing !!!!

Justin Dale Miller  |  First Impressions 
Rating:
1.0

No equipment available.No one available to answer phones.

Cheryl Bourke  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Joyce Pyle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pam black  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRUCE PHILLIPS  |  First Impressions 
Rating:
5.0

Love Sandy Very helpful

Adam Walter Gonzalez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan Romero  |  Overall Experience 
Rating:
5.0

thank you for your help Sandy... pam

pam black  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARYFRANK STEFANKO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah Maxwell  |  Overall Experience 
Rating:
5.0

Sandy was so kind. You have a great employee working for you! Will return when I need help again!

Scott / Rachel McGillis  |  Overall Experience 
Rating:
1.0

Our things were ruined. We had to wash every piece of fabric in this facility because it smelled awful since this place is clearly not climate controlled. Very expensive metal items were rusted from the humidity.

Sara / Addison Swope / Bodis  |  Overall Experience 
Rating:
3.0

There is nothing wrong with the facility, and the workers are above and beyond. My only complaint is $85 a month for 5x10 ft is crazy expensive. If anyone, and I mean anyone else in town would have had anything available, I wouldn’t even consider using the uhaul storage. But I’m hoping to be able to only use it for a month.

Erin Peterson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

lisa Buckett  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

lisa Buckett  |  Online Move In 
Rating:
5.0

Sandy was outstanding in helping my family. A suprise camper change came up on us and I didn’t want to take all my camping stuff home. So she hooked me up!

Scott / Rachel McGillis  |  First Impressions 
Rating:
5.0

Awesome people!!

Elizabeth Reicks  |  First Impressions 
Rating:
5.0

Sandy is spectacular! She made sure our storage needs were met and always offered suggestions to assist us in our storage and moving needs. Novella also needs to be recognized as she was also always ready to assist us whenever we had questions. Great people, great place and if we ever needed storage again, we would definitely use Houghton Lake.

Elizabeth / Joe Lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Tumath  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deby Hayden  |  Overall Experience 
Rating:
5.0

The manager was awesome and showed me around and she was very professional with everything from start to finish .

James Tumath  |  First Impressions 
Rating:
5.0

very very helpful

DAVID SWINFORD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bill Bielby  |  First Impressions 
Rating:
5.0

Sandy is an amazing manager. She made it personal and easy. She is the best!

James Gallogly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN FIGAC  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane Foust  |  Overall Experience 
Rating:
5.0

Sandy was great! Very helpful, very accommodating, and she knew exactly what storage type and size we needed

PHILIP STUART DUROCHER  |  Overall Experience 
Rating:
5.0

Very good

Dingus Mullins  |  Overall Experience 
Rating:
5.0

The manager is always helpful

Kristopher Trzcienski  |  First Impressions 
Rating:
5.0

Sandy was top notch, great manager.

Chuck Rogalski  |  Overall Experience 
Rating:
2.0

You didn't tell me unit was upstairs. I would not have bought it if I had known

Kathryn Stiefelmayer-thomas  |  Online Move In 
Rating:
5.0

Sandy and Jerry are awesome, thanks for a great winter nap for my boat. Be back in the fall. Richard and Brenda

Rick & Brenda Murphy  |  Overall Experience 
Rating:
5.0

Sandy is always swamped with customers when I’m in there, but one would never guess because she is always the same. Courteous, polite, extremely helpful and always pleasant to interact with. I give her a ton of credit with current staffing levels. Aside from that, the indoor storage facility is well kept and very affordable. I will be back to store my boat again in the Fall.

David Lukasavage  |  Overall Experience 
Rating:
5.0

Sandy was a pleasure to work with not only on the phone when I called to get a few questions answered but during check-in as well. One of her comments really stuck with us, she mentioned "she treated this place like her home". At that moment we felt at ease leaving our boat in their well secured facility.

debra kirby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felecia & Christopher Love/ Phillips  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis McDonald  |  Overall Experience 
Rating:
5.0

Great staff. Very helpful. Reasonable storage price. Manager is top notch.

BRUCE LESTER FORD  |  Overall Experience 
Rating:
5.0

Sandy took care of us extremely well

PHIL DAFLER  |  Overall Experience 
Rating:
5.0

Sandy and the crew are awesome. Always helpful and accommodating.

cathy foster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loriann Bernard  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff.

Arthur Brandt  |  First Impressions 
Rating:
5.0

Very professional facility,sandy is the best manager

Corey Zbock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Dungy  |  First Impressions 
Rating:
5.0

Sandy is fantastic I have been to other branches, she is a dynamite employee. She is personal and attentive and never stops working hard to make sure customers are happy and taken care of.

Fred Calandrino  |  Overall Experience 
Rating:
5.0

Sandy took great care of our RV while in her care. Also had trailer pulled out and very easy to remove from storage. Planning to use again if there are openings

DAVID CHARLES HAESLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Gross  |  Overall Experience 
Rating:
5.0

Sandy is very helpful

Richard Gignac  |  Overall Experience 
Rating:
5.0

This was my 3rd year of parking my camper here. It is always amazing. I can't wait park it there again this fall. I know when it is in there my camper is safe. They always help me when I need it. They even filled my propane last year. It is nice with all they can do for you. Thank You! Eric

Eric Nethaway  |  Overall Experience 
Rating:
5.0

The link I was sent to upload the pictures of my ID did not have an upload button or any way to submit the images I added. I could add them, I just couldn't send them, to I had to email them to myself and upload from the computer. Not a big deal... but a broken process.

James Carpenter  |  Online Move In 
Rating:
5.0

Wonderful facility with very helpful staff

LORRAINE MARJORI GIANNOLA  |  Overall Experience 
Rating:
5.0

Sandy is the best.

Kenneth Snider  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bonnie Paniccia  |  Overall Experience 
Rating:
4.0

U-Haul was what I needed in a jiffy and so it came in handy. It surely suited my needs and I have no complaints.

Marvin Beer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger Rupp  |  Overall Experience 
Rating:
5.0

Appreciate Sandy, she went over and above to help us. Also very cautious concerning COVID, following all the protocols.

Noreen Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Munger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

montgomery fleck  |  First Impressions 
Rating:
5.0

Great people,will go the extra effect to help. Will use this place again. Thanks again

Fred Titcombe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Dellinger  |  Overall Experience 
Rating:
5.0

💜Dziekuja = Thank you👍👍Sandy is the Best😃👍. Rick&Nancyski👍👍

Rick Warszawski  |  Overall Experience 
Rating:
5.0

Excellent experiance

Donnie Woods  |  First Impressions 
Rating:
5.0

Professional and friendly. Very clean facilities. Will use again! Thank you!

Allison Murphy  |  Overall Experience 
Rating:
4.0

I would have liked to utilize the indoor storage for my boat as I did the prior year. Others were allowed to secure spots above customers like me on a first come first serve basis. I don't that is good customer service. You could have sent out an email notice like this asking if customers planned on returning.

Tim ORourke  |  Overall Experience 
Rating:
5.0

Appreciate Sandy, she went over and above to accommodate. Nice clean facility. She’s also very careful about COVID standards, even sanitized our card before giving it back.

Noreen Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert McCracken  |  Overall Experience 
Rating:
5.0

Sandy and her team set the tone for excellent customer service. Sandy goes above and beyond in everything she does !!

Steven Sykora  |  Overall Experience 
Rating:
5.0

Well run, helpful staff, clean and friendly.

Rachael Hubbell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROBERT & Delores PEAL  |  Overall Experience 
Rating:
4.0

Enjoyed my experience. Staff was friendly and helpful. Facility was clean and we'll maintained. I would not hesitate to use this location again.

Nancy Blacksmith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis Debol  |  First Impressions 
Rating:
5.0

Sandy and her staff make you feel like Family. They remember you and are always personable!!!! Always making sure you are taken care of before you know u need it.

Scott Smith  |  Overall Experience 
Rating:
5.0

I contacted Sandy two years ago prior to our move to Michigan, she was very helpful, in fact, went out of her way to help. I have a storage unit ever since until recently, she and her staff have been friendly and very helpful, I always felt welcome. If I had a business that required her skills I would consider hiring her , U-Haul is lucky to have her, Mike

Mike Dahlheim  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Willey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim Caldwell  |  Overall Experience 
Rating:
5.0

Very friendly and answered all my questions

DAVID & HEATHER SHAW  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT & Delores PEAL  |  First Impressions 
Rating:
5.0

Great Customer Service

Kevin Mcmahan  |  Overall Experience 
Rating:
5.0

Sandy went above and beyond to ensure we had an easy move in, from parking for the moving truck to location of the units. She was friendly and very available for all of our needs. She also was very present with you when it was your turn. Thank you Sandy for the great experience!

Darby Ryon  |  First Impressions 
Rating:
5.0

Sandy H. at Houghton Lake MI. uHaul was knowledgeable, friendly, helpful and a pleasure to deal with in helping me with my storage needs.

Arnold & Robbie Kidla  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tim & Stacy Shah  |  First Impressions 
Rating:
5.0

Sandy did a great job! I would highly recommend the Houghton Lake Branch!

cathy foster  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith & Jennifer Warneck  |  First Impressions 
Rating:
5.0

Sandy is the best customer service person I have dealt with in a long time. I would highly recommend dealing with her.

Chuck Rogalski  |  First Impressions 
Rating:
5.0

Very pleased with facility, only concern is price point for outdoor storage. If price goes up will probably consider other options in the area. Nice facility, well maintained, plan on returning next year. Thanks

MIKE KARAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bradley dustan  |  First Impressions 
Rating:
5.0

This is a great place! Everytime I went, the staff was so helpful. The place was so clean and secure. I will use this again and I will recommend it to anyone who asks.

Robert Pero  |  Overall Experience 
Rating:
5.0

Clean secure easy access Helpful staff Thanks for your work Would recommend and use again

THERESA DYRVAL  |  Overall Experience 
Rating:
5.0

enjoyed how professional they were and give 110 percent service.

Crystal Oneill  |  Overall Experience 
Rating:
5.0

Sandy is the best! 3rd year storing my boat there!

Joseph Selewski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary Dellinger  |  First Impressions 
Rating:
5.0

it was all good.

JENNETTE ROTH  |  Overall Experience 
Rating:
5.0

Thank you Sandy!! She is the best!

beth mccarrier  |  Overall Experience 
Rating:
5.0

So far we liked that we could move our boat into the heated storage on Labor Day. The storage unit was well lit and clean.

Bob Rudd  |  First Impressions 
Rating:
5.0

The girl working named Arlen went above and beyond to help us.

Cindy Hambly  |  First Impressions 
Rating:
5.0

All employees I’ve dealt with, each time I’ve been to the facility, have been more than helpful and pleasant to talk with.

David Lukasavage  |  First Impressions 
Rating:
5.0

Sandra made all the difference. Thank you for a great experience!

Wayne Marks  |  Overall Experience 
Rating:
5.0

Great experience. They delivered what they promised. Sandy runs that place like a Swiss watch.

RON TYNER  |  Overall Experience 
Rating:
5.0

Sandy was wonderful! She was so helpful, informative, and very eager to supply any and all of our needs. Went out of her way to get us taken care of. Because of her efforts we plan on storing our RV with UHAUL for a long time.

Scott/Betsy Nowlin  |  First Impressions 
Rating:
5.0

The staff at this facility are very helpful and friendly. The facility itself is well above average. They have been there working hard through this pandemic and I am very grateful. I will always come back to the Houghton Lake U-Haul for all my storage needs. As well as recommend this facility to anyone I know that has storage needs. Thank you for always being there when I needed you. The staff at this location are outstanding and should be recognized for their hard work and dedication. Mark J. USMC Ret.

Mark Joyner  |  Overall Experience 
Rating:
5.0

Sandy the store general manager was very nice and polite I was really pleased with the service there at Houghton Lake thanks

JAMES CHARLES MCKEON  |  Overall Experience 
Rating:
5.0

Sandy is the nicest person to have greet you and help with anything you need! I had an amazing experience because she was so helpful and nice!

Jabreinna Szymanski  |  First Impressions 
Rating:
5.0

Sandy was great! She made the process for self storage rental quick, easy, and understandable. There were no questions that were left unanswered or problems that were left unresolved. She was very polite, showed care, and even shared some laughs. The facility was clean and organized. I could easily find any product I would need for my self storage and towing needs. The overall grounds were kept clean and well maintained. The rates for self storage were reasonable. There were several options, such as month to month, 6 month and yearly agreements as well as the option for auto-pay. It was awesome that a yearly agreement gave me the 13th month free. Without the auto-pay option, it would be nice to have an automated e-mail or text message sent out to remind the customer of their payment due. I will definitely continue to use this U-Haul location for these reasons and would recommend them to anyone needing self storage.

Jason Belian  |  First Impressions 
Rating:
5.0

The staff there were extremely helpful. They were very efficient knew there job and very pleasant to work with. I would recommend them to anyone who asked.

Linda Sutton  |  Overall Experience 
Rating:
5.0

Sandy is just as amazing as the day I first met her. Facility is all beautifully maintained, available, and such a delight to see and work with. I will definitely be using you again for all my future projects. Thank you so much for all your help! Respectfully, Summer Kilchenman

Summer Kilchenman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Gurzynski  |  Overall Experience 
Rating:
5.0

I had my stuff in storage for at least a year and I was VERY happy & pleased with my storage units. They were always very clean and maintained, no bugs spiders or rodent problems and none of my things had an oder when taken out as well as the great security. All staff was always helpful and accommodating for my needs. I would highly recomend Uhaul for any storage needed or trailer or truck use. Sandy is fanominal and great to work with and always very personable and professional. I Loved her personality. Thank you for everything Uhaul. You run a great business.

Darla Yancer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don Williams  |  Overall Experience 
Rating:
5.0

Excellent customer service provided by Sandy. Online help was also terrific. Very clean and safe.

Mary Lou Bellmore  |  Overall Experience 
Rating:
5.0

Great staff friendly and very helpful 💯

Jeffrey Steiner  |  First Impressions 
Rating:
5.0

Sandy was extremely helpful thank you so much.

DALE SANDERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bill Bielby  |  Overall Experience 
Rating:
5.0

Beyond excellent... more like OUTSTANDING, especially Sandy the General Manager.

John/Dianne Koski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom Nelson  |  Overall Experience 
Rating:
5.0

Flawless Unit was clean, Access was easy, Drive in unloading was a bonus

THERESA DYRVAL  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shawn Parker  |  Overall Experience 
Rating:
5.0

Sandy was the best, went above and beyond, a definite asset for Uhaul.

Judith MacDonald  |  Overall Experience 
Rating:
5.0

3rd year storing my boat with The Houghton Lake Uhaul. Conveniently located, heated, clean and secure. Everyone at this location has been great to work with.

Don Zylstra  |  Overall Experience 
Rating:
5.0

You asked the wrong question. The reason I left is you are too expensive.

Douglas York  |  Overall Experience 
Rating:
5.0

We are so glad we found this place. We have been storing our 5th wheel there for a few years now and worked with Sandy each time, she has always been very helpful and friendly. U-haul is very lucky to have her.

David Hicks  |  Overall Experience 
Rating:
5.0

Manager Sandy was beyond helpful, she really goes above and beyond to help her customers

Christopher Biddle  |  Overall Experience 
Rating:
5.0

Facilities were clean, well lit, and secure. Sandy, the on-site manager was professional, knowledgeable, and VERY customer-service oriented. She was always a pleasure to deal with and was extremely helpful in making sure our experience was positive. I would highly recommend this storage site.

Matthew Boyle  |  Overall Experience 
Rating:
5.0

Great facility, excellent service from the manager Sandra!

Dan Nartker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Gross  |  Overall Experience 
Rating:
4.0

I think the facility was outstanding as far as the people and condition of the storage facility is concerned. I used the outside storage for a month to store a boat temporarily. I think the prices are a bit to high though in the prices I asked about. I was not to concerned about how much for one month. I was happy with the accommodations and the arrangements. I asked about long term options and pricing and determined the prices are to high. I asked about: 1) to store my boat trailer (boat not on it) there for the summer (longer term) and the price did not change. $60 dollars a month. To High! I ended up getting a place to store my trailer for $100 dollars until October 1st (Locked and lit) 2) I asked how much if I stored my boat over the winter (longer term again). Same price $60 a month. To High. I have been quoted $200 and $240 for the winter (approx 6 months-Oct thru April). That said, I love the U Haul facility and staff for short term stuff, but prices are to high for anything else.

Kevin Halsted  |  Overall Experience 
Rating:
4.0

The floor could use a sweep or cleaning, but other than that a great experience.

Jeff Patrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Gross  |  Overall Experience 
Rating:
5.0

Local staff was great. Your manager here is the best.

tim orourke  |  Overall Experience 
Rating:
5.0

Sandra, the manager at this Uhaul was extremely helpful, professional, and is the biggest reason we will return

Wendy Durocher  |  Overall Experience 
Rating:
3.0

The only reason I gave it an average score is because the registration process for storage requires at least 2 addresses and 3 contact numbers. In many cases a person can't provide that much information which makes it difficult to register.

Shawn Parker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald Howell  |  First Impressions 
Rating:
5.0

Let me say I bought my Camper in 2019 August. My wife told me I can't leave it out side, it's new. Well I called everywhere. I found the Uhaul place on a FaceBook news feed. And Sandy was able to move some stuff around and got me in. I am thank full for all Sandy's help. And her Team is amazing too. I will miss talking with them. Until Fall. Thank You Eric!

Eric Nethaway  |  Overall Experience 
Rating:
5.0

The staff on all three occasions when I called or was there in person was outstanding. I was very appreciative of there friendly and professional style. Very thorough and quick service. Great Facility!!!

Kevin Halsted  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Malinowski  |  Overall Experience 
Rating:
5.0

We had a great experience, staff was very friendly and professional. We would recommend to others!

Loriann Bernard  |  Overall Experience 
Rating:
5.0

Sandy at houghton lake has always been friendly and helpful, two things that I appreciate most.

Judy Easterbrook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom Kakareka  |  Overall Experience 
Rating:
5.0

We would like to thank Sandy for her excellent, friendly, & professional service! She has gone above & beyond to make sure we had what we needed for our motor home! Thank you, Sandy & staff!

mike hamlet  |  Overall Experience 
Rating:
5.0

Sandra was extremely friendly and helpful. Definitely will use this u-haul again!

pamela balutowicz  |  Overall Experience 
Rating:
5.0

Superior employees. Very easy in and out anytime storage

Todd Sydow  |  Overall Experience 
Rating:
5.0

As we all know moving is very stressful. Although Sandra the manager made my experience moving into the storage unit and moving out of the storage unit a warming experience. She was wonderful! Thank you Sandra

Nancy Serwatka  |  Overall Experience 
Rating:
5.0

I was really impressed with this place.

Wayne Marks  |  First Impressions 
Rating:
5.0

The staff went went well above and beyond to help me in any way they could. I wish all Uhauls where like this. I feel this location is a shining example of what to strive for.

Mark Carra  |  Overall Experience 
Rating:
5.0

The facility and customers service was above and beyond what we could have ever asked for!! We have already told many people about how wonderful it was to be able to unload inside the building and have the carts available for us to use! It made moving so much easier.

Michelle Gurzynski  |  First Impressions 
Rating:
5.0

Sandra the general manager was very friendly and helpful. Always ready to help.

Victor Shorkey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Gleason  |  Overall Experience 
Rating:
5.0

While picking up my rental truck the entrance was icy and I slipped I informed Sandy of the conditions she took care of it right away to make sure other customers dont slip like I did, also your trucks are not equipped with snow tires in northern michigan we have snowy roads and your local trucks should have them

ED STORRS  |  First Impressions 
Rating:
5.0

Great service!!

Robert Pero  |  First Impressions 
Rating:
5.0

Everyone there was friendly I would recommend them to anyone

Phyllis Cunningham  |  Overall Experience 
Rating:
5.0

The manager, Sandy, was the most polite, helpful and professional person that I’ve ever dealt with at any Uhaul location... best rental experience ever!

Jeremy Wilson  |  First Impressions 
Rating:
5.0

Everyone was extremely helpful and friendly. Went out of there way to ensure that all my moving and storing needs were taken care of, Thank you so much!

Randy Cobb  |  First Impressions 
Rating:
5.0

Sandy was amazing to work with and helped me with all my moving and storage needs very thoroughly.

Jeremy Wilson  |  Overall Experience 
Rating:
1.0

Would help if the person was in office waiting for ya ..then the person was a super stoner didnt even show us how storage works just handed me a key and a card ..well a card first then i had to go bac

Heather Cooper  |  First Impressions 
Rating:
5.0

The Manager was so nice. Sandra was her name. She took the time to find a place for my Travel Trailer even though they were full. Thank You!

Eric Nethaway  |  First Impressions 
Rating:
5.0

Check in was fast and easy. Procedures were explained. Staff was helpful and friendly. Prices were great.

pamela balutowicz  |  First Impressions 
Rating:
5.0

Very friendly staff. Great concept to re-purpose a closed retail store and store Boats, Rv's and other things inside a heated facility.

rick kast  |  First Impressions 
Rating:
5.0

Sandra is awesome to work with!

Dan Nartker  |  First Impressions 
Rating:
5.0

Very Clean and organized

Denise Deal  |  First Impressions 
Rating:
4.0

Appreciate a clerk available on site

Lynn Cash  |  Overall Experience 
Rating:
2.0

Limited uhauls available only had a 10 ft or moving van needs more stock on hand forced me to make more trips from the storage to my new home and I was charged by mile was not happy about that

AUTUMN FERRIS  |  Overall Experience 
Rating:
5.0

Very helpful

Victor Shorkey  |  First Impressions 
Rating:
5.0

Very good staff!

Gary Kade  |  First Impressions 
Rating:
5.0

The staff here are awesome. Customer service is definitely a top priority. I rented a storage unit and they made the process easy. Explained everything. Highly recommend

Eleonor Moore  |  First Impressions 
Rating:
5.0

I would definitely use your services again.

MORRIE SMITH  |  Overall Experience 
Rating:
4.0

very nice people to deal with

Eugeneleo Niedzwiecki  |  First Impressions 
Rating:
5.0

If I needed storage space again, this is the place we'd use.

Teri Davis  |  Overall Experience 
Rating:
5.0

very helpful thank you

greg parker  |  Overall Experience 
Rating:
5.0

SRgA

Michael Bramson  |  Overall Experience 
Rating:
5.0

The experience at this location has always been a pleasure. The people are all very helpful and great to work with.

Victor Shorkey  |  First Impressions 
Rating:
5.0

Friendly workers and super helpful manager Sandy

Danijela Sitler  |  First Impressions 
Rating:
5.0

Clean facility, excellent location and friendly customer service. I highly recommend, and would use again if needed.

Teri Davis  |  First Impressions 
Rating:
5.0

Arnell was very helpful, she truly understands customer service. Frank was very helpful in showing me the storage area. Sandra the General Manager was excellent to work with also. Great location.

Dave Clouse  |  First Impressions 
Rating:
5.0

The facilities at this location were above my expectations for storing my belongings. Being able to drive my car inside and having the carts available to take boxes etc to unit is great

Barbara Barton  |  First Impressions 
Rating:
5.0

Doing business with this U Haul facility was a pleasure. VERY friendly, courteous, and helpful. We have recommended them to several other people.

Carol North  |  Overall Experience 
Rating:
5.0

.

Roger Dimma  |  First Impressions 
Rating:
5.0

I was showed the space I was going to rent, and also how to get into storage area. Very friendly service. Was so happy about the space I rented.

cindy schofield  |  First Impressions 
Rating:
5.0

Sandy and her staff are the best. Sandy went above and beyond in assisting me with a difficult situation even staying hours past her time to go home. She is deserving of a raise ASAP

Judith MacDonald  |  First Impressions 
Rating:
5.0

The manager, Sandy, is amazing. Professional, friendly and helpful. She makes your business successful.

Lynndee Galey  |  Overall Experience 
Rating:
5.0

We had some issues trying to get our boat shrink wrapped last year. I called U-haul and Sandy got us a spot very late in the season. She has been wonderful to work with. We have a full time spot now.

John Lyman  |  First Impressions 
Rating:
5.0

The girls were such a great help and very friendly. Sandra Hillesheim went over and above to help me with my storage needs.

laurie weldon  |  Overall Experience 
Rating:
5.0

The staff is amazing and always very helpful! Sandy has made this facility top notch! I give it 10 stars.

Mary Moore  |  Overall Experience 
Rating:
5.0

Sandy is GREAT..... Easy to deal with and has great communation skills.. Tell her to keep up the good work.....Gary/Mich

Gary Raab  |  First Impressions 
Rating:
5.0

I never visited the facility, but had a UBox stored there after moving for about 6 months. Everyone I spoke to was incredibly helpful and able to get things done quickly and easily.

Emily Beard  |  Overall Experience 
Rating:
5.0

Sandra at Houghton Lake was awesome to work with!

Dan Nartker  |  Overall Experience 
Rating:
5.0

Very helpful in arranging delivery and unloading of my U-Boxes.

Karen Oliverius  |  Overall Experience 
Rating:
5.0

The staff there was very nice. Talked to Sandy most of the time and she was wonderful, she’s very friendly.

David Hicks  |  Overall Experience 
Rating:
4.0

The staff was very helpful our need for a storage unit.

Gawain Teuscher  |  Overall Experience 
Rating:
5.0

Friendly staff! Great service! Will be using this place again!

Allison Murphy  |  Overall Experience 
Rating:
5.0

So far, so good. Reserved and paid for a storage unit online. I have received the entry code and will swing by today. Easy process.

Pettit Thomas  |  First Impressions 
Rating:
5.0

Very friendly staff. Very accommodating and a clean, no hassle facility

Todd Sydow  |  Overall Experience 
Rating:
5.0

This was a last min thing, at the end of fall. Our boat shrink wrap guy couldn’t get to us before a snow storm. We called U-haul and they fit us into a indoor spot. Very friendly staff. Thank you. 😁

John Lyman  |  Overall Experience 
Rating:
5.0

Very pleasant and workable

Greg Daniels  |  Overall Experience 
Rating:
5.0

excellent service and nice that they reduced my fee for the late days

Carol McAnulty  |  Overall Experience 
Rating:
5.0

Very accommodating staff, building and grounds very well kept. General Manager very detailed explaining rates and service provided.

Deborah Allen  |  First Impressions 
Rating:
5.0

Sandra was very professional and friendly. She was a great help with renting a trailer and storage units, taking time to show me my units. Very nice and clean facility also.

laurie weldon  |  First Impressions 
Rating:
5.0

Friendly and Helpful staff

jon cobb  |  Overall Experience 
Rating:
5.0

👍

Gregory Simms  |  Overall Experience 
Rating:
5.0

Sandy and Ramona were fantastic! In spite of bad weather, my cube arrived and all items were in tact. Their professionalism is beyond belief and I would HIGHLY recommend the u-haul cube service.

karen pierce  |  First Impressions 
Rating:
5.0

Great job

mark kolka  |  First Impressions 
Rating:
5.0

Delivered a UHaul box to our house in less than ideal travel conditions, and got there 3 days before hoped.

John Day  |  Overall Experience 
Rating:
3.0

SIGNS OUTSIDE FACILITY ARE MISLEADING. FREE MONTHS STORAGE WITH TRUCK RENTAL hAD RENTED A TRUCK BUT WAS TOLD THAT ONLY APPLIED WITH A ONE WAY RENTAL AND THE FREE UNIT WAS AT THE DROP OFF LOCATION

Lynda Hogaboom  |  Overall Experience 
Rating:
5.0

reservations picking up the truck and getting our storage unit went with a hitch. all parties involved were so nice and professional. will definitely use u-haul for future moving needs. Thank you!

Charles Erickson  |  First Impressions 
Rating:
5.0

Professional and also very friendly. I highly recommend UHAUL in Houghton Lake for your moving needs. The indoor storage is great too, they have thought of everything for the easiest move.

lisa mason  |  First Impressions 
Rating:
4.0

the experience over all was good a little stressful at times but the people in Saginaw Mi really went all out to relieve any stress also roma the delivery lady was very promt and professional . Bob

Bob Mostek  |  Overall Experience 
Rating:
5.0

Sandy is the best.

Ken Volmering  |  Reservation 
Rating:
5.0

Wonderful experience. Awesome manager! I am very comfortable that our motor home will be well cared for.

JENNIFER RANSOM  |  Reservation 
Rating:
5.0

Pleased

Margaret Cole-Gibbons  |  Reservation 
Rating:
5.0

Responsive and timely delivery and pickup of U-Boxes at our new home. Thanks Remona! The Allemiers

Mary Allemier  |  Overall Experience 
Rating:
5.0

Great customer service. Convenient availability

Todd Sydow  |  Reservation 
Rating:
5.0

Thanks Ramona!! Thanks for all your help and keeping me updated on my U-Box storage units! It was very nice doing business with you. Your great asset to the U-Haul team!

Jon B Areeda  |  Overall Experience 
Rating:
5.0

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Mike Breezee  |  Overall Experience 
Rating:
5.0

Excellent all the way around

Corey Zbock  |  Overall Experience 
Rating:
5.0

Very professional and most friendly

gary dilworth  |  Reservation 
Rating:
5.0

Reservation and check in went very well. Great facility

Don Zylstra  |  Reservation 
Rating:
5.0

Had to be patient while waiting for initial checkin but facilities are great!

Bernard Corpe  |  Reservation 
Rating:
5.0

The staff was great & I even got first month FREE! Using the U-Haul storage unit was a good experience from beginning to end! Thanks!!

Brenda Caruso  |  Overall Experience 
Rating:
5.0

1

Ann Hitchens  |  Overall Experience 
Rating:
5.0

the store area was clean and well maintained the customer was helpful and explained how to best use the storage

Karen Munger  |  Reservation 
Rating:
5.0

would use again

Jack Krupa  |  Overall Experience 
Rating:
5.0

Staff is knowledgeable and kind.

Robert McCracken  |  Reservation 
Rating:
5.0

Jerry and Ramona were great!

john skidmore  |  Overall Experience 
Rating:
5.0

All U Haul employees I met were friendly and extremely helpful.

Andrew Camp  |  Overall Experience 
Rating:
5.0

The staff here is very friendly and extremely helpful. The manager Jerry goes above and beyond as does his staff.

sandra hillesheim  |  Overall Experience 
Rating:
5.0

I was very pleased to have heated indoor storage for my mustang and my Chevrolet Camaro

Rodney Stender  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

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