Customer Reviews for U-Haul Moving & Storage of Honolulu

Rating:

4.0

truck i got had roaches and was super annoying every time we got in we had to kill multiple roaches and they just kept coming

Rating:

5.0

Outstanding customer service. Don’t recall the lady’s name that helped me but she was very helpful and friendly.

Rating:

5.0

The owner, Rodney, took very good care of our needs. He was incredibly friendly and helpful. I would whole-heartedly recommend this location to anyone needing U-haul services.

Rating:

3.0

I ordered a furniture dolly but didn’t come with one. They still charged me.

Rating:

3.0

The only issue was the fees that you’re hit with when returning the vehicle.

Rating:

1.0

I rented a motorcycle trailer, returned it the same day two hours later. the guy said I was good to go. Then I get billed for a Two day rental. besides all that I had to buy a 7 way electrical adapter to four wire.

Rating:

5.0

A great experience. The staff are all very professional and friendly.

Rating:

5.0

Danton helped us with everything we needed, we will definitely be using them again.

Rating:

4.0

The app didn’t work well. I had to stand in line at the counter to get the vehicle. Concept is good, but functionality of the App is poor.

Rating:

5.0

Mahalo to Rodney, Manager at Kilihau Street and Dominic who did a great job inspecting the vehicle and finalize the total Billing correctly.

Rating:

5.0

Great service from Rodney and Dominic (from Kilihau Street Location) and Francine (Corporate Reservationist). Mahalo

Rating:

4.0

I still could not access my corporate account online. I reported to my account an executive a month ago, I still can’t access and I still call to reserve. However, I was very blessed to be able to get help from Francine, very professional, knowledgeable, patient as she was helping me.

Rating:

4.0

I needed to extend my rental. Eva was excellent and so helpful. There was a bit of a wait to checkout on day of pickup, but I checked in digitally which speeded it up.

Rating:

5.0

Good service and efficient on a busy day.

Rating:

5.0

I received excellent customer service from the team. They were friendly and very helpful.

Rating:

5.0

The employees give great service. I was treated politely, and quickly. Maybe fresh donuts would be nice? Only kidding.

Rating:

5.0

The staff exceeded my expectations. They are always eager to help and find ways to make the moving experience better.

Rating:

5.0

Service has always been pleasant, professional and priceless.

Rating:

5.0

Very convenient to turn in even when late.

Rating:

5.0

No improvement needed. Keep up the good work. Everyone is friendly and helpful. It's always a joy to do business with you.

Rating:

5.0

Always great service!

Rating:

3.0

My biggest issue is that I was give a vehicle with a 1/4 a tank of gas and had to drive to Kaneohe. I had to put gas in the vehicle once I got to Kaneohe before I even loaded the truck it was very inconvenient and should have been provided with no less than a half tank of gas! It is unacceptable to make a person renting a truck take even more on to have to worry about getting gas before loading and unloading the truck. I get returning it with the same amount as it’s issued but the rental location should make sure that it is issued out with no less than 1/2 a tank at all times! This not only added time to my move, it added unnecessary stress, unplanned/inconvenient stop and is truly unacceptable when renting a moving truck! Other than that the equipment was fine. There was scratches and dents not noted but I ensured I noted everything and took pictures to protect myself should the need arise. I made sure the vehicle was turned in clean and with more gas then I was given it with but had to get gas twice due to the fact it barely had enough to make it to Kaneohe just to load up the truck! That was sooooo disappointing and frustrating!

Rating:

5.0

Just shows them how you guys helping me cuz I’m really appreciate you guys from the day that I went there to your location to rent that reliable truck so it’s really helping me to get there

Rating:

5.0

Truck was pretty dirty-that’s all.

Rating:

5.0

As always Rodney exceeded my expectations. All the staff are terrific. Can't say enough good things about them.

Rating:

5.0

When customers are "older." They may not be "up on all the latest technology" but they will still spend their money especially if the feel understood. I was actually taken to the door of the storage units and shown how to "swipe" the card to gain access. I was sooo impressed with this very courteous treatment. Kudos to Rodney!!!

Rating:

5.0

Keep up the good works! 🥰🥰

Rating:

5.0

Smooth transition from start to finish.

Rating:

5.0

Everyone was very friendly and helpful. I appreciate the guys who hooked up and detached the trailer. Thank you!

Rating:

5.0

They should have at least recorded by time that I bought the truck van back

Rating:

5.0

Absolutely wonderful!!! Dealing with Rodney Doronio was a real treat. He's a true professional and a "problem solver" in every way. He made this 74 year old widow feel heard and understood. Can't say enough nice things about him and his staff, whom he treasures and respects in every way.

Rating:

5.0

Storage was very convenient with the option to move vehicle to unload and load our items. Manager and staff were very helpful and offered great service.

Rating:

2.0

-Horrible customer service -Employees not knowing what they are doing -Trucks wasn’t ready for pick up when I got there I was charged for the time I waited for them to get it ready -Employee telling me he couldn’t help me

Rating:

5.0

Just keep it up the good service

Rating:

1.0

I booked a reservation on March 5, 2024 for 4:30 PM pick up and the associate asked me whether I need the rental for longer, so I asked if there’s an extra fee and the associate said no, then his colleague then suggested to have it until 7 AM for the next day drop off considering there’s no price difference according to them. The rental was returned at 12 AM and dropped the keys. Then on March 6, I received a receipt through email that I was charged an after hours fee of $20. They didn’t disclose this and they misled me on wrong information and therefore I am asking for a refund.

Rating:

5.0

The employees at this location are friendly and very helpful. I was able to pickup and dropoff rental truck and boxes quickly and seamlessly. Moving is stressful and they made this part of the process much easier.

Rating:

4.0

There was less than a quarter tank of gas when I picked it up. Would be nice to have a fuller tank to start.

Rating:

5.0

The service was excellent and the drop off was so easy.

Rating:

5.0

excellent crew working there.

Rating:

3.0

The miles really cost a lot

Rating:

1.0

CHECK THE TRAILERS MAKE SURE THEY ARE UP TO DATE BECAUSE THEY ARE 2 YEARS BACK DATED MANAGERS NAME IS RODNEY AND HE TELLS YOU IF YOU GET A TICKET HE WILL JUST GIVE YOU THE REIMBURSEMENT FOR THE TICKET BACK. ITS NOT THE POINT! AND CUSTOMER SERVICE SKILLS ARE HORRIBLE!! THEY NEED NEW MANAGEMENT!!!

Rating:

5.0

Kiana was the perfect example of customer service! Welcoming, easy to work with and very detailed. She answered every question with confidence and made the process seamless, she's more than deserving of recognition and the reason I would use your services again, thank you Kiana!

Rating:

4.0

Return was a little slow. No one outside ready to take in vehicle. A/C also was not working in truck. This was compounded by the manual windows, so it was hot inside truck.

Rating:

2.0

Worst customer service on pickup and return Ended up returning on app Next time I’ll only use online and avoid rude employees

Rating:

4.0

We experience

Rating:

4.0

1. The tall blonde fellow who checked us in was pleasant enough. However, he instructed us to leave the truck on site/closeby if delivered after 5pm closing. Leave keys in drop. When we returned the van shortly after 5pm, one truck was blocking the entrance. Fortunately, a woman employee who will be leaving UHAUL for another opportunity asked if Taylor? who checked us in informed us that we needed to take pictures & upload otherwise we'd be charged an additional penalty. He did not. She stayed past her work time to check our vehicle, move the van that someone else left in the way. 2. The two vans offered both had only a quarter tank of fuel which required us to add gas before we started our move (causing unnecessary delays). Our van also had a "change oil" light on. Lock on passenger side out of order. Truck heavily used, but clean. 3. The women who worked on Sunday 2/25th who will be leaving UHAUL soon for opportunity in the Philipines should be given a raise and management position.

Rating:

5.0

Rodney answered all of my questions and provided excellent service.

Rating:

4.0

Additional customer service rep available at opening time to handle the quantity of people who are on location to facilitate equipment pickup.

Rating:

5.0

staff was very friendly, highly recommend

Rating:

3.0

Less cursing when customers are inside.

Rating:

2.0

Custoeme service....

Rating:

5.0

Improve mobile app for check in, it would not work. Everything else was great, the people and equipment.

Rating:

5.0

Satisfactory and keep up the good work Very helpful thank you

Rating:

5.0

Quick, fast, only street parking. Had a slight glitch with return of rental, but it was cleared up.

Rating:

5.0

This is our second time renting at this location and they always give great service.

Rating:

5.0

The first thing that comes into my mind is how Much of love for the people Thank you U-Haul worked

Rating:

5.0

Everyone in the counter was very polite and efficient. They gave great customer service despite the problems with the data connection and the long lines. Even returning the truck was the easiest I ever experienced. Kudos to everyone and I will likely come back in the future. I also liked that there was a promo for free month storage after my reservation with a participating location.

Rating:

5.0

Had to wait around for 1/2 an hour to clear up an e alert from a previous rental. Should not take that long. If customer waiting to rent truck gotta find faster way to get through to customer service

Rating:

1.0

The lady who I talk to when I pick up the truck makes us feel uncomfortable. She should learn what customer service is. I don’t recommend this location because of one bad employee.

Rating:

5.0

Thank you good 👍

Rating:

5.0

Check in guy when returning accused me of damage before looking on photo and then when he looked on photo he didn’t say anything after. I had to ask him “so no damage, ya?! Maybe best to tell them to look up on photo before accusing customer… A/C of this vehicle did not get cold. Please consider not charging me rental fee.. w head no AC and it is very hot in Hawaii. Mahalo!

Rating:

5.0

Rodney the manager is doing an exceptional job meeting customers needs and training new employees. Is it possible to give him a raise or a promotion? Thanks Reggie

Rating:

5.0

Great service wonderful people thank you

Rating:

4.0

Great U-Haul place to do businesses

Rating:

5.0

Great service and friendly staff, always rent from this location because of hours, location, amount of rentals at hand, and overall experience. Thanks!

Rating:

5.0

Everything went well, from start to finish. No complaints here.

Rating:

5.0

Rod was exceptional at providing us w/ prompt, very professional service, would highly recommend this U-Haul facility

Rating:

3.0

Staff was responsive, professional, polite, and knowledgeable. Condition of the vehicle was very good: clean, voluminous, and easy to drive. Greatly appreciate remotely articulated side mirrors. Will not hesitate to recommend U-Haul to family and friends if moving stuff too large for their cars. Kilihau lot is crowded, and in a congested area - no surprise in urban Honolulu, but there may be other locations that could accommodate a renter's personal vehicle while he or she leased from you. While we had a solution, it involved another family member to drop off/pick up. That said, the inconvenience was clearly outweighed by your staff, and the capabilities of the van. Thank you, and keep up the good work.

Rating:

5.0

Really appreciated Dale walking me through how I could fit my furniture into the vehicle I had booked for the day. Used their measuring tape to make sure everything would fit.

Rating:

3.0

My sure that the mileage is actually correct. I had 2 extra miles before I began use of the truck. The general manager even took a picture and said not to worry. I dropped the truck off 5 minutes before closing and was told that they had already closed for the day. The next morning my contract was completed with the 2 extra miles. I figured what's the point of getting up set, this is how they do at this location.

Rating:

3.0

There appeared to be old damages on the rental that were not indicated on the picture of the rental during inspection. The app gave me the choice to accept or dispute the picture. When I tried to dispute the picture to indicate the damages, the app froze and didn’t allow me to upload any pictures. However, the app would continue only if I pressed the accept option. Upon return of the vehicle I was delayed because I was questioned about the damage and had to explain that the damage on the vehicle was already present during the rental process. In my opinion, U-Haul should update the inspection pictures with current photos. Also the link to check out these rental vehicles should be more user friendly. Thank you.

Rating:

5.0

All good

Rating:

4.0

There are slight issues with availability of parking depending on time of day. It can get a little too warm inside, again depending on time of day and or season. Other than that. It’s convenient

Rating:

5.0

Jordan And Rodney Were Really Easy To Work With Helpled And Guided Me Through The Whole Process… I Really Appreciate The Time And Effort To Help Me Find The Perfext Space

Rating:

5.0

Staff is great and always helpful!

Rating:

2.0

I was looking for a bigger unit and for several months asked for call backs and information on a bigger unit and never received it. The parking situation was also horrible.

Rating:

5.0

General Manager is the best

Rating:

5.0

Great service.

Rating:

5.0

Appreciate the long hours open in the evening.

Rating:

5.0

Awesome crew !

Rating:

4.0

There really should be more than 1 person on Oahu dealing with U-boxes. I really needed one and now have to store my stuff at a more convenient facility until I can find one.

Rating:

5.0

Everything about the U-Haul facility on 2722 Kilihau St and its employees & management were very pleasing in every way. Rodney and the team very helpful in caring for and accommodating for the needs of their customers. What I personally noticed was the effort put into keeping a customer pleased. whether it be using one of their many rental vehicles or changing your storage units to better suit your needs, the employees at U-Haul Nimitz were helpful in every way and more.....I would rate them 8 out of 10 🌟 stars if that were an option because their price is a little steeper then the more rinky dink storage facilities around. Very deserving of a 5 star 🌟 rating.

Rating:

1.0

place is a joke and need to figure out who is actually in charge and find out facts before they go ahead and treat someone who didn't do anything wrong like a bad person. Really disappointed in upper management and total waste of time and money .

Rating:

5.0

Rodney was extremely knowledge and helpful. I was very happy with my experience with him, his team, and the facility.

Rating:

5.0

Thanks to Rodney and staff for being so help and friendly

Rating:

4.0

Keep up the good awesome JOB🌺

Rating:

5.0

I would recommend Iwelli U-HAUL storage, to anyone looking for a safe, secure, and clean facility to store their belongings. The staff is awesome beyond words. They listen and understand the needs of their clients, and it clearly comes across in the Ohana vibe the professional staff exhibits. For my storage needs, this facility was better priced than other places I looked at. Aloha & Mahalo, to Rodney and the rest of the staff for a memorable experience!

Rating:

5.0

The staff was extremely helpful, friendly, professional and went above and beyond my expectations! Very happy I chose this location.

Rating:

5.0

Rodney is a gem within your employees. I went there earlier this week mentioning I had used the phone to order 2 storage units. Rodney asked to verify the info, and, sure enough, one of the storage units dod not exist. He then found a large enough storage unit that I did not need two. Then he canceled the inaccurate order and put me on the new storage unit. Give this man a raise.

Rating:

5.0

Staff were super helpful

Rating:

5.0

Great stuff and very professional

Rating:

4.0

The staff was friendly but very short-handed. When you don't hire enough workers it makes for a very long wait. They are not moving slow, it is usually only one person there! Also, it was very frustrating to get into the storage facility because we would have to swipe the card over and over to get in and there was nothing wrong with my card and I saw it happening to other people. Your security is good, but don't keep your customers out too!

Rating:

5.0

Rodney was great help.

Rating:

5.0

Very great customer service!!

Rating:

5.0

Above and beyond! Rodney is great with getting the right storage needed!

Rating:

5.0

Rodney D and Staff are simply Amazing. They are very honest, humble and enjoy helping customers. I am a returning customer. This is my go to Uhaul location. Mahalo Nui Loa Rodney and Staff, Captain Vince 1 Epic Tour

Rating:

5.0

Totally pleased with faculties and staff

Rating:

5.0

Rodney and staff are awesome! Professional,compassionate and welcoming. They all do their part to keep the facility clean and safe! I will tell all of my friends and family to choose UHAUL! GO TEAM!🥰

Rating:

2.0

I made a reservation online and called customer service to confirm my reservation. When i got to the facility, they had no record of my reservation, except for my credit card. My card was on file, but NOTHING else, so they were prepared to charge me, but I had to repeat the process to reserve for a third time since the first two times were not good enough. The supervisor of the employee helping me was not very helpful and they let her struggle and it took over 30 minutes for me to REDO my reservation. Waste of time and then they forgot my dolly and made the swipe card wrong for the facility. Will not use Uhaul again after my one month of storage is up.

Rating:

4.0

Easy access, friendly staff, clean.

Rating:

5.0

Contained my business equipment and entertainment equipment for 15 years excellent service manager Rodney wonderful staff wonderful and also Bernie the lady who takes care of the facility cleaning all very professional and very nice but my recent job disability is causing me to stop work and remove my items from the storage room it was a sad day

Rating:

5.0

Awesome staff. I wouldn’t have left if I wasn’t moving off island.

Rating:

4.0

It is good and perfect.

Rating:

5.0

Rodney was amazing!

Rating:

5.0

Rodney and his staff have always been amazing to work with! They are truly helpful, professional, knowledgeable! They go out of their way to provide great customer service! Mahalo Rodney and team for always being awesome to work with!!

Rating:

5.0

Thank you keep up the job 😀😀😀

Rating:

5.0

Excellent customer service

Rating:

2.0

Besides there is a lot of homeless people at the facility, there were always dead bugs on top of our boxes. There were small moths flying around. We have clothes in some of the boxes, we can't afford moths in our clothes. I'm sorry Rodney, your crew is awesome, but the storage facility itself did not meet my expectations.

Rating:

4.0

24 hour access and more availability would be nice. Also, both of the units I rented had large poles in them, and I wasn't warned until we went to them.

Rating:

5.0

Great customer service. Very helpful.

Rating:

5.0

N/A

Rating:

4.0

The lady who helped us was so friendly and we felt we had a friend there as soon as we walked in. Sorry i forgot her name but she was awesome!!!

Rating:

3.0

24 hour access is so needed.

Rating:

5.0

The people working were very kind and helpful. Great people!

Rating:

4.0

I never had any major issues. I would appreciate giving short term 24/7 access when asked. This is the first facility I have seen in over 10 states that it's not 24/7. The system should be set up to allow the customer to adjust the access hours to the customer needs.

Rating:

5.0

All good just right for me!

Rating:

3.0

Need to relocate due to water build up around shop which is salt water from the ocean. Starting eat up on peoples car brakes.

Rating:

5.0

thanks

Rating:

5.0

Lead staff and crew were helpful and responsive.

Rating:

5.0

The place was great, I used it for what it was meant. They should open the bathroom in the storage facility though, as I always had to go to the office facility for bathroom. Otherwise very good experience

Rating:

4.0

One thing. I lost my and asked fir help numerous time. I was told to get a locksmith and i did. He couldn't get the lock off. Finally one of the managers call me and got the lock off. It took over year... However, a young man/ manager and a young lady Arlinda helped me. My thanks to them for being patient and helpful.

Rating:

3.0

paid for climate controlled and was not. was hot, and uncomfortable.

Rating:

5.0

I was with uahul for a long time and would come back if ever needed again, but at this time its to expensive for me to afford at this time.

Rating:

5.0

Manager Rodney Was more than understanding and helpful regarding my moms late payments on her locker due to her failing heath. His professionalism made things much easier to deal with during our family’s difficult time

Rating:

5.0

Excellent, well kept location and friendly staff.

Rating:

5.0

everyone was very helpful, and I did enjoy doing business there

Rating:

5.0

customer service was friendly, professional, and excellent! workers very knowledgeable and proficient! storage units and office were clean and well kept. they have everything one needs for moving and storing everything! I would definitely go back to uhaul when i need services! thank you very much!

Rating:

5.0

Best uhaul I been to

Rating:

5.0

Thanks for helping out when we needed a place to store our Stuff/ personal belongings we appreciate your availability of convenience.

Rating:

4.0

The customer service reps at the Nimitz location; Michael and Felicia. They were very professional and sufficient. 💯‼🤙

Rating:

4.0

The staff was great to work with but the only thing I had a problem with is the parking was limited had to park on the street or on the sidewalks to get close to the building.

Rating:

3.0

Employees should be more responsive to vacants stalls when the client report that they have moved out their belongings/has moved out to avoid multiple calls.

Rating:

5.0

Excellent help and assistance. Make the moving process easy.

Rating:

5.0

the man that helped me was very nice and helpful. the only complaint is your restroom was out of order but he did let me use the employees restroom which was very nice of him.

Rating:

5.0

Great customer service, friendly employees and managers. Very knowledgeable and helpful to meet my needs. The best self storage on Oahu. Thank you, Uhaul mapunapuna.

Rating:

5.0

Easy and fast service. Great local hospitality and friendly staff. Bet prices for a large storage!

Rating:

5.0

All staff were very friendly and helpful.

Rating:

5.0

Good service

Rating:

5.0

Everyone at the store was great! They were very friendly and helpful. It was a welcomed relief to see our things, and it was convenient to load our items into a UHaul truck to bring home.

Rating:

4.0

Felicia was amazing. Had a wonderful experience. Sadly the computer systems were lacking and what should have taken 20min took close to 2 hours.

Rating:

5.0

U-Haul is a convenient location for me. The employees and the manager were very helpful.

Rating:

5.0

Great Management and Team!

Rating:

5.0

I received excellent customer service from the employees working.

Rating:

5.0

Everyone pitched in and did extra.Mahalo!

Rating:

5.0

Rodney runs a tight ship. I've rented storage for years and years, and would rent again and recommend 2 anyone. Mahalo Rodney , aloha

Rating:

4.0

Was charged multiple times for the same thing but otherwise it was a smooth transition

Rating:

5.0

MGT and staff were always helpful and available.

Rating:

5.0

Great customer service

Rating:

1.0

1)The first rep gave me a lower quote 2) email rec’d was a higher quote she gave . Would not honor what rep had quoted 3) I called again and agent was yawning 4) disappointed in customer service

Rating:

5.0

Great experience with both the storage room and trucks!

Rating:

1.0

Your facility smelled of pesticide and made me feel ill each time I went in. Why do you charge for an entire month of storage, when the storage space is only utilized for 11 days. Rip Off!

Rating:

5.0

Vanessa was a particularly big help. Her helpful attitude was shown when she helped me unlock a disc lock on my storage unit that I could not unlock. Without her help my move would have failed.

Rating:

1.0

The haul used it complete trash. I have up my unit the month of my last unit. I have talked to 4/5 people about it and no resolve. 15+ months ago I believe. They kept charging me. I'll never recommend

Rating:

4.0

Thank you for taking care of my belongings! You did a great job, and most of all, your smiles stretches a long way! Aloha and God bless! p.s. Please email me my closing out documents. Thanks!

Rating:

5.0

ALOHA TO THE FRIENDLY STAFFS🤙👍🤙