Customer Reviews for U-Haul Moving & Storage of Homestead

4,433 reviews

1050 N Flagler Ave   Homestead, FL 33030
(W Of Us 1)

(305) 248-2505

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(305) 248-2505

1050 N Flagler Ave
Homestead, FL 33030
(W Of Us 1)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Every one was super nice. Very understaffed and storage unit had a terrible mice infestation

MICHAEL SHIPMAN  |  Overall Experience 
Rating:
1.0

Did not rented the unit due that the website never informed me that the storage was on a second floor.

Roberto Felix  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Amy Stanfield  |  Online Move In 
Rating:
4.0

I had great experience..pest control needs more improvement

Raul Gonzalez  |  Overall Experience 
Rating:
3.0

Found urine and large rodent feces on the highest boxes/totes stored in this facility. Some things could not be saved.

Joseph McCane  |  Overall Experience 
Rating:
1.0

There was a mouse in the storage and they didn’t add the lock they said they were going to leave in the unit. They also didn’t give clear instructions on how to get access to the building after hours. You’re only able to access certain doors. It didn’t make sense. It was also very hot in the building.

Natalie Saldana  |  Online Move In 
Rating:
5.0

Pedro and Nathan were phenomenal in helping me, god bless

Kimberly Rivera  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jaci Wells  |  Online Move In 
Rating:
5.0

Nathan and Chris were friendly and helpful.

Kingsley Wiggan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jaymee brown  |  Overall Experience 
Rating:
3.0

The average rating has to do with the reservation system. I booked a “10x10x8 Split Level 1st Floor Upper Level Climate.” Upon arrival I was told that the unit I reserved and confirmed was not actually available. Instead, I was offered a similar size unit on the first floor, but was told it would be an extra $30/mo. I was then told the manager would speak with regional office in order to resolve the issue. I don’t think it’s fair for your customer to bear the burden of a faulty reservation system, especially since I called and confirmed my reservation the day prior to arrival. I am still waiting to hear back regarding a resolution. I expect U-Haul to honor the rate in my confirmed reservation which is attached. Thank you. Storage Reservation Reservation #: 787065-00111719 Move-In Date: 11/14/2023 Storage Space Reserved: 10' x 10' x 8' Split Level Description: Split Level 1st Floor Upper Level Climate Monthly Rent: $169.95 Insurance: $10.95

JOHN CAPANO  |  First Impressions 
Rating:
5.0

I want to thank you and your staff for your exceptional service and if I ever need storage in the near future I will definitely be your customer thank you very much for your outstanding service much appreciated John Richard

John Richard  |  Overall Experience 
Rating:
5.0

Gracias por el servicio

JESUS VILLA  |  First Impressions 
Rating:
3.0

It was rat poop on my property

TRAVIS SMART  |  Overall Experience 
Rating:
3.0

The staff was friendly and the facility was clean as my son was moving in but when he want to the storage the rats and roaches damaged most of his things that he had to throw away. He took pictures hopefully he will get reimbursed he barely had anything and the little bit he had was destroyed.

MARIA LOPEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabella Andre  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

FELIPE GALLEGO ROMERO  |  First Impressions 
Rating:
5.0

The uHaul in Homestead is so nice and the guys who work here are knowledgeable, professional, and friendly. They deserve a raise!

Pamela Melillo  |  Overall Experience 
Rating:
5.0

Rodolfo and his team are excellent and assisted me greatly.

Stephen Ross  |  First Impressions 
Rating:
1.0

Everything outside the unit is good. Employees do their best and for the pay they receive I do not blame the lack of certain things. However I am uhaul employee (not at this store) and I am disappointed with uhaul. My mom rented one climate controlled unit and a regular unit and both units had rat feces which one couch got thrown away and all the bed mattresses as well of the amount of feces that was on it and it was shown to the employees before taking it out. When someone damages anything at uhaul, uhaul is quick to act but when a customers belongings gets damage they sure like to take their sweet time and redirect the call.

mercedes Valle  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jonny Dickinson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Natasha Pantoja  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYN SEWELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERICH AMELLER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sharmari Matthew  |  First Impressions 
Rating:
1.0

There was 4 staff members in the office but only one working. Two were at computers and when we asked if they could help they said no. Eventually one of them said he could. He sent a link to my phone for me to upload my drivers license (takes legitimately 1min) and walked away. We found him playing on his phone. Our checkin took 50mins when at my last location it was 5min. 50mins for something that took me 5mins to move in.

Marly Silvestri  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Maria De La Santos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FATIMA RODRIGUEZ-BARRIGA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Galen Spaulding  |  Overall Experience 
Rating:
5.0

I had storage for over a year and I have had no problem with storage. I moved my belongings out on March 30th 2023. I don't believe I own any late fee because I spoke with the manager about the date that I was moving my belongings out and I was told that I will not be charged. Because it was 3 days after the expiration date, because I was moving on that date.

BETTY MITCHELL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

william rose  |  Overall Experience 
Rating:
5.0

It's a nice clean place and I like the location

Denny Garay  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Maria Cristina Perez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

velencia fenderson  |  First Impressions 
Rating:
5.0

Toda mi estadía fue perfecta!!! El único inconveniente fue cuando fui a cerrar la cuenta que llegue a las 5:30 pm ya estaban cerrados y fue porque el camión que iba a recoger todo llegó tarde 1 hora!! Pero siempre fueron serviciales y dispuestos a ayudar en lo que me hiciera falta… los recomiendo ampliamente tanto como almacenamiento y trasporte!!!

CARMEN HERNANDEZ  |  Overall Experience 
Rating:
5.0

Awesome

grace guardarrama  |  Overall Experience 
Rating:
5.0

We would like to thank Nathan for going above and beyond in assisting us. He took the time to listen to us and was very caring with our situation. He definitely has the 100% customer service skills.

Alba Davila  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hubert Trenzado  |  Overall Experience 
Rating:
5.0

The only thing the store opened a little late

Porfirio Mercado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER VIGUERAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mariela Herrera  |  Overall Experience 
Rating:
5.0

Great service

PAMELA JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAMEIKA WINT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yoel Garcia  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LAURA VAUGHN  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Camille C Bell  |  Overall Experience 
Rating:
4.0

This facility would've received 5 stars but due to the fact that we rented a "CLIMATE" unit but when we walked into the actual storage warehouse the temperature was as hot as outside, the explanation the cust rep gave us was that the A/C had been down for a few days but she did not know when it was going to be repair, so hopefully I would get what I paid for.

Ronald Rostran  |  First Impressions 
Rating:
4.0

I enjoyed the facility a lot. I had over night access which helped me a lot because I used to get off from work late and run in and grab things when I was moving out. One thing I didn’t like was when the fees spiked after Covid. I relocated to a different state and was able to maintain the fees until may. I payed $236 for 6 months. And from may to June I had to pay my regular fee a late fee and a hold fee totaling to $225. The prices spiked up so much after Covid I had to come close my unit because it became too much to keep track of and my valuables were in my unit so I couldn’t bare to lose them. I was stuck in a yo-yo of prices with them. That was my only complaint the staff were so friendly and kind. I appreciate the staff and the courteous help I received during my time

Edwin White  |  Overall Experience 
Rating:
5.0

Muy buen servicio!

ARIEL JUSTO   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mertis McGee  |  Overall Experience 
Rating:
5.0

Muy buena

CARMEN HERNANDEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shanna Sinclair  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHELLE GONZALEZ  |  Overall Experience 
Rating:
5.0

David Lopez was fantastic.

Andrew Zeleney  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robin Williams  |  First Impressions 
Rating:
3.0

Pick up day, the truck was not available. I was notified 25 minutes before pickup.

juan martinez  |  First Impressions 
Rating:
5.0

Great customer service and always clean facilities.

Cherelle Dowell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin Greene  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARNALDO PEREZ MARTIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRACE GUARDARRAMA  |  Overall Experience 
Rating:
5.0

I really appreciate U Haul for it's very professional service in my time of need.

BETTY MITCHELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAMEIKA WINT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TODD LEE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAIME CASTANEDA ADARRAGA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis Carr  |  Overall Experience 
Rating:
5.0

Awesome team, trucks and storage very nice.

Regina Britt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guaneisha Walton  |  First Impressions 
Rating:
5.0

Na

Jay Woods  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Richard  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Josefa Giron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis Carr  |  Overall Experience 
Rating:
4.0

In general it was a good service. However, I consider that it would be better if they control the mouses that were in my storage.

ARELIS HERNANDEZ  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

joseph urrutia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Perry Read  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha Carbonell  |  Overall Experience 
Rating:
1.0

I been there about 4 times but poor front desk workers not matter what time you get there is always only employee and he / or she have to inside and outside work bad help Tuesday afternoon I went to cancel the storage took 45 minutes to to get me

RUBEN COELLO  |  Overall Experience 
Rating:
3.0

First I called to confirm my arrival from Key West to the Homestead location. The person answered the phone asked how they could help me. I told them what I needed. There was dead silence for about 15-20 seconds. I asked if they were still there and she rudely replied. Give me a minute, I’m looking at something. It would have been proper to respond to my request and tell me I’ll be right with you let me review your information. But when I arrived at the facility everyone was very helpful.

Jay Woods  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Walter Linton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoriano Gonzalez  |  First Impressions 
Rating:
5.0

My experiences with your facility employees are very good. They were prompt and always there to help find a solution to every need and I'm wo so happy they were there for me all those years. Thank you U-haul.

ROSA MCCRAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josefa Giron  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan Williams  |  Overall Experience 
Rating:
3.0

You all are your own worse enemy. As your staff at the stores are absolutely fantastic, your customer service, follow through, communication, organization, logistics on the phone and everywhere else is the down right WORST! The left hand doesn’t know what the right hand is doing. I was on hold for 2 hours and 45 min., transferred 3 times to simply scheduled a pick up for my ubox. You all lost my box. Ran me ragged looking for it. Finally found it ONLY to find out you were holding up your end of the bargain and delivering my box to my front door unless I pay an additional $400! I went ballistic!!!! No way was I paying that, after you all promised deliver was included in my price. No way! So I had to escalate it to a supervisor, who then escalated to someone else etc etc etc. FINALLY with enough complaining I got my box delivered as promised for free. Why did you all put me through that! I don’t need that additional drama! Don’t you realize how stressful MOVING is already all on it’s own! And you wanna add to it!!!! Why? Keep your word THE FIRST TIME AROUND!

joe gonzales  |  Overall Experience 
Rating:
5.0

the lock bar on on locker was damaged

Walter Linton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maribel Jimpson  |  First Impressions 
Rating:
5.0

All personal were helpful and friendly. Whatever my needs was it was accommodated. Thanks U-haul for being along time customer

Rosa mccray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY BELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber Williams  |  Overall Experience 
Rating:
5.0

No me gusto la parte administrativa

alejandra vega  |  Overall Experience 
Rating:
4.0

The cashier accidentally charged me twice for a king size mattress cover :/

John Orr  |  First Impressions 
Rating:
5.0

Other than being charged after I turned in my unit everything was great.

Isabel Nieves  |  Overall Experience 
Rating:
3.0

When I moved out I asked if there was some place to throw away things. I was told no even though it advertises on the website it does. I left large things I couldn’t take and then asked for it to be disposed of and let me know the amount due. I never got a response back. I moved in July and they just now closed my account.

Shawna Sly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

barbara jefferies  |  First Impressions 
Rating:
3.0

I utilized a moving company by the name of “KJB MOVING SERVICES” and their movers damaged my bedroom set, showed up 45 mins late causing me to return the uhaul truck late, they refuse to address the situation and stop answering my calls.

Ronnye Walker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sienna Sokolow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melinda hartley  |  Overall Experience 
Rating:
1.0

Poor lighting , rodent infested, health hazards!!

Rosita Villareal  |  Overall Experience 
Rating:
5.0

Definitely there are mice. Only had storage for 3 months, boxes were full of mice fecee.

Sheri Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ana Santaella  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Hubbard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Hubbard  |  Overall Experience 
Rating:
1.0

40 minutes in line, only one person ahead of me. Mandatory insurance.

Kevin Kennedy  |  First Impressions 
Rating:
2.0

My furniture and boxes were damaged by mice's urine, cockroach eggs, adult and newborn. Also a liquid fell from the ceiling. The insurance paid me $1000. Almost 2 years paying rent. I lost.

ZORAIMA CARDOZO  |  Overall Experience 
Rating:
5.0

excellent

Ruben Abio  |  Overall Experience 
Rating:
5.0

very wells attended by the staff

Ruben Abio  |  First Impressions 
Rating:
5.0

Thank you for all the years of keeping my property safe!

DEBORAH CARDINELL  |  Overall Experience 
Rating:
5.0

Thanks to Ms. Christina and her staff for such a good personality and very helpful service they show to their customers. I'm physically disabled with arthritis and walks slow. They good people!!!!

Deborah Story  |  First Impressions 
Rating:
5.0

I m so happy for the service

Jean RACINE Vernet  |  Overall Experience 
Rating:
1.0

My furniture was covered in rat droppings when I picked it up. The front desk didn't offer any kind of customer service instwad handed me a pamphlet for me to make an insurance claim.

German Ruiz  |  Overall Experience 
Rating:
5.0

Muy buen trato y limpieza el maneger excelente Gracias 😊😊😊

jorge maestre  |  First Impressions 
Rating:
4.0

Your staff has always been polite, respectful, courteous and professional. The only difficulty I have observed is the rude disrespectful nature of some of the clientele.

Michael Hubbard  |  First Impressions 
Rating:
5.0

Excellent customer service

markis mainera  |  First Impressions 
Rating:
4.0

Staff was very friendly and helpful. Indoor and outdoor facilities are clean and well managed.

Michael Hubbard  |  First Impressions 
Rating:
5.0

Excellent handling of all aspects. Ubox and truck rental went very smooth. Equipment in excellent shape. Service was outstanding! Thanks.

James Swofford  |  Overall Experience 
Rating:
5.0

Excellent people working there. Sharp and with a heart.

Aldo Layedra  |  Overall Experience 
Rating:
3.0

The key cards are horrible didnt work correctly till the day I actually moved outod the unit. Before that id have to always go through the inside door. Also very expensive compared to competition.

Jose Carrion  |  Overall Experience 
Rating:
3.0

Some of the employees were civil, but some of them made me feel uncomfortable they will not even greet me. I would salute some of them, they would not even answer. Costumer service training needed.

DANIELLE ROMER  |  Overall Experience 
Rating:
2.0

Staff needs to be trained better. Had to wait for a manager that took a 1.5 hour lunch to close out my account he didn’t even apologize for coming back so late when he said he’d be back in 10 mins

Karen Coleman  |  Overall Experience 
Rating:
3.0

First of all its amazing that a company the size of u-haul don't give military discounts to Veterans. We are the one's who sacrifice everything so that companies like yours are able to exist . shamefu

Eddie Jones  |  Overall Experience 
Rating:
3.0

My storage needs were awesome up until the day I moved my things out. My gate key would not let me access my car which was left there while driving the uhaul. Thankfully one worker came to let me.

Chantae Moore  |  Overall Experience 
Rating:
3.0

none

Jennifer Harris  |  Overall Experience 
Rating:
5.0

Will done business again in the future

Neritssa Lopez  |  Overall Experience 
Rating:
5.0

Good customers services, everyone was very helpful and pleasant.

Johany Perez  |  Reservation 
Rating:
3.0

Nice facility, friendly staff. Misleading pricing - too many extra charges for things that I thought would be included in the price. The $174 unit ended up costing me $215.

SCOTT COUSINO  |  Overall Experience 
Rating:
4.0

Manager Rodolfo was a very accommodating. Staff was pleasant, but service was not quick. Each time I needed assistance in office, I waited at least 15 minutes, and computers systems were inefficient.

Jessica Bright  |  Overall Experience 
Rating:
5.0

I think that’s staff and facility for the professionalism again thank you for All.

Rosa Hernandez  |  Overall Experience 
No reviews have been submitted for this location.

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